Information technology manager jobs in Southfield, MI - 393 jobs

At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. That's why it's critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly, and errors are fixed without any interruption to the mission. Want to start your journey with the Navy? Apply Now Enlisted None What to Expect Information Systems Technician More Information Responsibilities Information Systems Technicians manage communication operations and networks aboard Navy vessels, and play a vital role in everything from electronic mail systems to special intelligence and information warfare systems. There are two types of Information Systems Technicians depending on whether you choose to serve on ships or submarines. Responsibilities may include: INFORMATION SYSTEMS TECHNICIAN (IT) Establishing, monitoring and maintaining radio frequency communication systems Operating and maintaining global satellite telecommunications systems Transmitting, receiving and storing all incoming and outgoing messages Managing and coordinating information systems security across platforms and fleets Designing, installing and operating wide-area-networks, computer systems and associated devices Performing network system administration, maintenance and training and manage network security Installing applications, troubleshooting user problems and providing training and assistance with use of computer hardware and software Writing programs to collect and distribute data for a variety of applications Ensuring the proper security and handling of communications materials, systems and equipment Performing diagnostics and data recovery operations and maintaining logs INFORMATION SYSTEMS TECHNICIAN SUBMARINES (ITS) Establishing, monitoring and maintaining radio frequency communication systems Operating and maintaining global satellite telecommunications systems Transmitting, receiving and storing all incoming and outgoing messages Managing and coordinating information systems security across platforms and fleets Designing, installing and operating wide-area-networks, computer systems and associated devices Performing network system administration, maintenance and training and manage network security Installing applications, troubleshooting user problems and providing training and assistance with use of computer hardware and software Writing programs to collect and distribute data for a variety of applications Performing diagnostics and data recovery operations, and maintain logs Operating and maintaining electronic equipment used for detection and tracking, communication security and cryptography and Electronic Warfare Systems Operating and maintaining testing and auxiliary equipment Ensuring the proper security and handling of communications materials, systems and equipment Work Environment As an IT, you are primarily stationed aboard ships at sea, while you'll serve aboard submarines as an ITS. You will also receive shore assignments. Your typical work environment will be a clean, climate-controlled indoor space used to house electronic equipment or computers. Training & Advancement Upon completion of initial training at Recruit Training Command Great Lakes (known as Boot Camp), both ITS and ITs report for specialized training, including: Class A Technical School (24 weeks) in Pensacola, FL (for ITs) or Groton, CT (for ITSs) for training on Microsoft, Cisco and Oracle computer software and hardware fundamentals, automatic data processing, security, and system theory and operation. After A School, Information Systems Technician Submarines (ITS) will also attend submarine training: Basic Enlisted Submarine School (8 weeks) in Groton, CT, for training in basic submarine systems. Note that this training is only for Information Systems Technician Submarines (ITS). After completing training, ITs and ITSs will receive their first assignments. ITs may be assigned to a ship, communication station or shore station, while ITSs may be assigned to a submarine, communication station or shore station. Promotion opportunities are regularly available but competitive and based on performance. Advanced Training Advanced training as an Information Systems Technician may be available during later stages of your career. For those with further leadership aspirations and a college degree, Officer roles may be available, providing opportunities to lead and train others. Post-Service Opportunities Specialized training received and work experience gained in the course of service can lead to valuable credentialing and occupational opportunities in related fields in the civilian world, such as IT and network support, computer programming, web development, and information security. Education Opportunities Beyond offering access to professional credentials and certifications, Navy technical and operational training as an Information Systems Technician can translate to credit hours toward a bachelor's or associate degree through the American Council on Education. You may also continue your education through undergraduate degree opportunities like the Navy College Program and Tuition Assistance and the Post-9/11 GI Bill. Qualifications & Requirements A high-school diploma or equivalent is required to become an Enlisted Sailor and an Information Systems Technician. Due to the sensitive nature of this role, you must be a U.S. citizen eligible for a Top Secret security clearance, which requires a background investigation. Immediate family members must also be U.S. citizens. IT and ITS applicants should have good arithmetic, writing and speaking skills, and should be able to use and understand computers. You should also be able to perform detailed work, keep accurate records and work well with others as part of a team. Important physical attributes include good manual dexterity and physical strength. ITS applicants must be willing to serve aboard submarines. General qualifications may vary depending upon whether you're currently serving , whether you've served before or whether you've never served before . Part-Time Opportunities Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Information Systems Technicians in the Navy Reserve typically work at a location close to their homes. For annual training, you may serve anywhere in the world, including locations in the U.S., at bases overseas, or in areas where humanitarian needs are great. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. Most of what you do in the Navy Reserve is considered training. The basic Navy Reserve commitment involves training a minimum of one weekend a month (referred to as drilling) and two weeks a year (referred to as Annual Training) - or the equivalent of that. Information Systems Technicians in the Navy Reserve serve in an Enlisted role. Before receiving the ongoing professional training that comes with the job, initial training requirements must be met. For current or former military Enlisted servicemembers, prior experience satisfies the initial Recruit Training requirement, so you will not need to go through Boot Camp again. For those without prior military experience, you will need to meet the initial Recruit Training requirement by attending Boot Camp in Great Lakes, IL. This training course will prepare you for service in the Navy Reserve and count as your first Annual Training. Compare Navy Careers See how a career as an Information Systems Technician compares to other Navy jobs. 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IT PMO Lead - Governance, Risk & Delivery Assurance Engagement Type: 6-month Contract-to-Hire We are seeking a PMO Lead who began their career as a hands-on Project Manager and later evolved into enterprise PMO governance, delivery oversight, and PM coaching leadership. This role is accountable for running a mature PMO-enforcing governance, owning financial controls, and improving delivery outcomes-while remaining pragmatic and flexible in complex, real-world environments. Key Responsibilities PMO Governance & Delivery Oversight Lead and enforce PMO governance across portfolios and programs Provide delivery oversight without micromanaging execution teams Balance governance rigor with operational flexibility Support hybrid delivery models (Agile, Waterfall, blended) Act as escalation point for delivery risks, dependencies, and execution issues Financial Ownership (Non-Negotiable) Run monthly PMO / portfolio financial reviews Own discussions related to: Forecast vs. actuals Budget variances Accruals and invoicing gaps Hold Project and Program Managers accountable for financial accuracy Partner with leadership on investment decisions and prioritization PM Coaching & Leadership Coach and mentor Project and Program Managers Elevate PM execution maturity across the organization Apply situational leadership and judgment vs. rigid enforcement Lead through organizational and structural change Process Stewardship Operate within an existing PMO (not a build-from-scratch role) Use recognized industry models to guide governance and maturity Ensure processes support delivery outcomes-not documentation for its own sake Clearly differentiate between: Process models Methodologies Execution practices Required Experience (Screening Criteria) 12+ years of IT delivery experience Clear progression from Project Manager → PMO leadership Enterprise PMO governance experience Strong foundation in process models such as: PMBOK / PMI CMMI Comparable governance or maturity models Proven experience with: Portfolio governance Financial variance management PM coaching and mentoring Exposure to complex enterprise initiatives, including: ERP systems (SAP / QAD preferred) Infrastructure and network programs Plant stand-ups or footprint changes Hybrid delivery environments

The Manager, IT Category Management, is responsible for directing all sourcing and vendor contracting activities within the assigned categories. This role supervises staff engaged in the sourcing process for high-value and complex goods, services, or projects and initiatives. The incumbent focuses on reducing organizational costs by implementing effective sourcing strategies, tools, and processes. Coordination with third-party vendors, business owners, and the legal team is essential for the preparation, analysis, and negotiation of vendor contracts. Additionally, this position supports business owners across all functional areas in technology vendor selection and ensures that vendor obligations are documented in alignment with business requirements. What You'll Do Manage staff responsible for the development and execution of sourcing strategies in one or more technology categories. Direct and train staff in conducting sourcing events, including development of project work plan, category profile, category strategy, minimum requirements and evaluation criteria, solicitation Guide staff in the development and implementation assorted bid documents and requests (i.e. RFP, RFI, RFQ); and manage status reporting and performance metrics of sourcing and category management activities. Understand, analyze and forecast complex market and industry dynamics and share subject matter expertise and industry knowledge within the established portfolio of products and services Partner with stakeholders to develop business and sourcing strategy and source products and services using proven tools, processes, and analytics to drive and achieve business results. Coordinate the evaluation and analyses of sourcing results from a total cost of ownership perspective, and provide optimization recommendations Lead cross-functional teams responsible for complex vendor negotiations, including those that require specialized subject matter expertise, nonstandard risk mitigation solutions, and coordination of multiple arrangements. Proactively establish and foster successful, positive working relationships with vendor personnel. Drive vendor engagement through formal and informal transactions. Manage contract management function and facilitate effective collaboration with Corporate Compliance, Legal, Audit and Risk Management and other internal stakeholders for compliance activities to ensure regulatory conditions are met. Develop new procedures, training, initiatives, specifications and recommendations for process or policy changes and improvements, as appropriate. What You Bring Bachelor's degree or advanced degree (where required) 8+ years of experience in related field. In lieu of degree, 10+ years of experience in related field. Bonus Points 8+ years Technology procurement experience Highly Preferred Procurement experience at a healthcare company Highly Preferred Procurement experience with key vendors including IBM, Microsoft, Salesforce, ServiceNow, Cognizant, Accenture, NTT Data and HCL Technologies Experience purchasing hardware and software through Value Added Resellers What You'll Get The opportunity to work at the cutting edge of health care delivery with a team that's deeply invested in the community. Work-life balance, flexibility, and the autonomy to do great work. Medical, dental, and vision coverage along with numerous health and wellness programs. Parental leave and support plus adoption and surrogacy assistance. Career development programs and tuition reimbursement for continued education. 401k match including an annual company contribution Salary Range At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets, licensure and certifications and other business and organizational needs.Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs. *Based on annual corporate goal achievement and individual performance. $107,901.00 - $172,642.00 Skills IT Procurement, Negotiation, Strategic Sourcing, Vendor Procurement

StaffBright is seeking a detail-oriented IT Project Manager in the Ann Arbor, MI area to support and drive IT and product-related initiatives. This role focuses on coordinating cross-functional technical projects, managing timelines, budgets, and ensuring teams remain aligned in a fast-paced environment. This is fully onsite and does not offer anytype of sponsorship* What You Will Be Doing Manage and drive IT and technical projects from initiation through completion, ensuring timelines and budgets are met. Coordinate cross-functional teams, facilitating sprint planning and ongoing project execution. Track project progress, identify risks, and proactively remove roadblocks impacting delivery. Utilize project management tools to maintain visibility, documentation, and communication across stakeholders. Communicate project status clearly to leadership and team members at varying levels of the organization. Support process improvements to enhance project delivery and operational efficiency. What We Need From You 5+ years of experience working as a Project Manager. Strong communication skills with the ability to work across multiple levels of an organization. Experience using project management tools such as Monday.com and Jira. Hands-on experience with sprint planning and agile project environments. Preferred experience with Azure DevOps. StaffBright - Who We Are StaffBright connects exceptional professionals with fulfilling opportunities in Finance, IT, Engineering, and Sales and Marketing. By partnering with industry-leading organizations, we help accelerate careers while delivering outstanding results for our clients. At StaffBright, we go beyond traditional staffing by fostering close collaboration with our clients, recruiters, and candidates to ensure talent needs are met efficiently. Our commitment to building long-term relationships and driving success sets us apart as a trusted partner in the staffing industry.

Integration Technical Program Manager (TPM) Duration: 9-12 Month Contract We are seeking an Integration Technical Program Manager (TPM) to support the launch of a new enterprise value chain within a large automotive environment. This role is responsible for ensuring integration readiness across a complex ecosystem of 600+ applications spanning engineering, manufacturing, supply chain, service, purchasing, and IT. The TPM will work at the intersection of technical program management, systems integration, and cross-functional coordination. This person ensures all systems, data flows, processes, and testing requirements are completed on time and in alignment with program milestones. Key Responsibilities Integration Planning & Coordination Lead cross-domain integration planning across engineering, manufacturing, supply chain, purchasing, service, and IT teams. Identify all impacted systems and confirm integration readiness requirements. Facilitate cross-functional meetings, drive alignment, and track integration milestones. Integration Architecture & Contract Validation Validate integration contracts, ensuring requirements, data exchanges, dependencies, and design artifacts are complete and accurate. Ensure each domain delivers proper designs, sequence diagrams, and technical documentation. Testing Strategy & Execution Own the integration testing strategy, including: Risk-based testing Incremental testing Big-bang testing Pair-wise testing Ensure test cases trace back to requirements and that results are well-documented. Drive issue resolution and escalate risks proactively. Risk, Dependency & Ecosystem Management Track integration impacts across 600+ applications. Identify gaps, risks, and cross-domain dependencies; implement mitigation plans with domain leads. Support readiness for major technology programs such as SAP S/4HANA and in-plant error-proofing systems. Required Skills & Experience Strong background in integration architecture, manufacturing systems, PLM, ERP modules, and middleware/ESB frameworks. Ability to understand complex system interactions, data flows, and event-driven architectures. Hands-on experience with integration testing approaches (risk-based, big-bang, incremental, pair-wise). High attention to detail with strong program management rigor-risk tracking, documentation, dependency mapping. Experience working in large-scale enterprise environments with 300-600+ interconnected systems. Familiarity with modern data-centric architectures and ERP platforms (e.g., SAP S/4HANA). Excellent communication and stakeholder management skills across technical and business domains. Preferred Qualifications Experience in automotive manufacturing or large-scale industrial environments. Background in engineering, computer science, information systems, or related field. Prior work with global transformation programs or large ERP transitions.

As a Lead Analyst Financial Systems, you will play a critical role in implementing and optimizing financial software solutions that streamline processes and enhance efficiency for our Finance team. This position focuses on medium to large-scale projects, typically ranging from 4-12 months, and requires strong expertise in finance systems and project management. #LI-EA1

Job Title: IT Business Support Manager Department: Information Technology Reports To: Chief Information Officer FLSA Status: Exempt The IT Business Support Manager oversees the delivery of IT support services to ensure optimal performance and user satisfaction. This role manages the Help Desk team, coordinates business support initiatives, oversees procurement of IT hardware and software, and ensures alignment between IT services and organizational needs. Key Responsibilities Help Desk Management: o Lead and supervise the IT Help Desk team to provide timely and effective support. o Establish and enforce service level agreements (SLAs) for incident resolution and request fulfillment. o Monitor ticketing systems and ensure accurate documentation and escalation processes. Business Support Coordination: o Serve as the primary liaison between IT and business units for support needs. o Identify recurring issues and implement solutions to improve efficiency. o Develop and maintain knowledge base articles and self-service resources. Training & Development: o Design and deliver IT training programs for end-users and support staff. o Ensure continuous skill development for Help Desk personnel. Procurement Oversight: o Manage and oversee the ordering and procurement of IT hardware and software. o Ensure compliance with organizational standards and vendor agreements. o Collaborate with finance and vendors to optimize cost and delivery timelines. Process Improvement: o Analyze support metrics and trends to recommend improvements. o Implement ITIL best practices for incident, problem, and change management. Team Leadership: o Recruit, train, and mentor Help Desk staff. o Conduct performance evaluations and foster a culture of customer service excellence. Budget & Resource Management: o Manage departmental resources effectively. o Provide input for budgeting related to support operations and procurement. Required Qualifications · Bachelor's degree in Information Technology, Business Administration, or related field. · 5+ years of experience in IT support or service management, with at least 2 years in a leadership role. · Strong knowledge of IT service management frameworks (ITIL preferred). · Experience in IT procurement and vendor management. · Excellent communication, problem-solving, and organizational skills. · Familiarity with Help Desk software and ticketing systems. Core Competencies · Customer Service Orientation · Leadership and Team Development · Procurement and Vendor Management · Analytical Thinking · Process Optimization · Stakeholder Engagement SMART is an Equal Opportunity Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation / Age THE AUTHORITY RESERVES THE RIGHT TO REVISE OR CHANGE THIS JOB DESCRIPTION AT ANY TIME.

Req #: 7189BR | Type: Full Time | Posted: 10/13/ 2014 | Edited: na | Fee: 20.00% Percentage Computed On Base Salary This is not 50/50 split minimum: $ Maximum: $ target: $130000 Bonus: 20% Travel: None - Sponsor/transfer H-13 and/or H-2B: No sponsor / transfer work permits: no Paid relocation: No Honor Period:12 months Job Description This position is responsible for the operational management of TRW's outsourced data center providers in the US and Europe as well as TRW's internal data center operations in Livonia, MI and Washington, MI. Responsibilities include leading a team of technical support staff located in the US and the UK with the key objective to ensure no disruption of TRW's critical systems, whether in-house or outsourced. Responsibilities also include: · SLA management. Ensuring that SLAs for data center services are defined, monitored and reported, with the objective of continuous improvement to meet changing business requirements. · Availability management. Ensuring that agreed SLAs are maintained and improvement actions, if required, are defined and executed. · Capacity management. Managing the availability of sufficient data center infrastructure capacity to meet business requirements. This entails forecasting and active management and monitoring of resource utilization. · Continuity Management. Planning and implementation of DR solutions to meet business recovery requirements, management and coordination of disaster recovery testing on an annual basis. Project planning with external vendors and TRW businesses. · Compliance/Security Management. Management of annual general IS testing for Sarbanes Oxley compliance. Management of the security documentation, configuration and testing. License compliancy management. · Governance. This position is responsible for the application of a governance process with respect service and technology introduction for both in-house and outsourced services. · Financial Management. Planning of annual OP, consolidation of global data center spend. Monthly cost tracking and cost control. Contract management for outsourced providers. · Project Management. Manage datacenter infrastructure projects on-time and on-budget including data center consolidations and equipment replacement. Based on ITIL v3 standards lead a team to provide operational day-to-day service to monitor services, manage incidents and problems, and improve quality of service. Additional Information All your information will be kept confidential according to EEO guidelines.

The Head of IT Support provides oversight of IT Governance, Security, and Strategic Planning. This role ensures that IT operates in alignment with corporate goals, regulatory requirements, and industry best practices. The Head of IT Support is responsible for building a strong governance framework, protecting the enterprise through effective cybersecurity, and enabling the long-term success of IT through planning and portfolio management. Key Responsibilities Lead IT Governance, Security, and IT Planning & Management functions. Develop and enforce IT policies, standards, and compliance frameworks. Oversee the enterprise cybersecurity program, including risk assessments, threat management, and incident response. Partner with senior leadership to define IT strategy, budgets, and long-term investment plans. Drive IT portfolio management, prioritizing initiatives based on business value and risk. Monitor IT performance through reporting and metrics, ensuring accountability across the IT organization. Coordinate with the Head of IT Delivery to ensure that governance and security requirements are built into IT services. Lead disaster recovery, business continuity, and risk management planning. Manage relationships with auditors, regulators, and external partners for security and compliance. Qualifications Strong knowledge of IT governance frameworks (COBIT, ITIL), compliance regulations, and cybersecurity best practices. Demonstrated ability to align IT strategy with business priorities. Financial acumen in IT budgeting, cost control, and portfolio management. Excellent leadership, analytical, and communication skills. Education: Bachelor's degree in Information Systems, Cybersecurity, Business Administration, or related field. Experience: 10+ years of IT leadership experience with emphasis on governance, security, and planning. Equal Opportunity Employer (EOE) - Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender, identity, disability, protected veteran status and national origin. At Astemo, we're challenging the status quo with the power of diversity, inclusion, and collaboration. Our goal is to build an inclusive work environment that celebrates the differences of our employees. We want to ensure that every employee feels valued, respected and empowered. We don't just accept difference-we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Astemo is proud to be an equal opportunity employer. If you need a reasonable accommodation to apply for a job at Astemo, please send the nature of the request and contact information to ************************* when applying for the position.

Discovery IT System AdministratorEmployment Type: Full-Time, Executive-LevelDepartment: Legal CGS is seeking a dedicated Discovery IT System Administrator to join a fast-paced and hard-working team to assist with any legal accounts. As a Discovery IT System Administrator, you will play a key role in supporting various aspects of the company's portfolio. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:The Contractor shall provide the following services to include but not limited to: - Contractor shall ensure the day-day availability of electronic discovery applications and related tools; - Contractor shall administer and monitor all installed systems and infrastructure, install, configure, test and maintain operating systems, application software and system management tools; - Contractor shall monitor and test application performance for potential bottlenecks, identify possible solutions, and work with vendors and developers to implement fixes; - Contractor shall maintain security, backup, and redundancy strategies; - Contractor shall assist technical architecture design discussions; - Contractor shall liaise with vendors on behalf of OGC to address product issues; - Contractor shall develop and provide training for the end-users; - Contractor shall provide general support, subject matter expertise and advice on the use of electronic discovery tools and applications; - Contractor shall reverse engineer and document the as-is architecture of existing legacy applications or systems; - Contractor shall analyze capabilities, interview and collect business requirements and translate it into technical requirements; - Contractor shall support the discovery application integration/migration activities; - Contractor shall contribute to the Knowledge Management databases by creating and improving technical knowledge articles to assist in future resolution of issues; - Contractor shall have legal technology experience and knowledge of the EDRM; - Contractor shall assist in the implementation of e-discovery tools ( i. e. Relativity, Veritas eDP, or other review platform applications hosted in the cloud environment; - Contractor shall have the skills, knowledge and abilities to support backend infrastructure, data migrations, application installation, management and configuration; - Contractor shall have the ability to install, operate, and manage Microsoft server 2019/2022 and Microsoft SQL Server 2019/2022; - Contractor shall have ability to operate, and manage cloud technologies to include Microsoft Azure, Amazon AWS, VMware, Azure servers, Azure Functions, and Azure API Gateways and/or AWS EC2 servers, AWS Lambda and AWS API Gateways; - Contractor shall have ability to operate and manage relational databases, MySQL and/or SQL Server 2012 or higher. Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package. - Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board:******************* com/join-our-team/For more information about CGS please visit: ************ cgsfederal. com or contact:Phone: *****************Email: info@cgsfederal. com #CJ

Nikon Metrology is seeking an IT Administrator who will be responsible for maintaining the company's IT network, servers, security systems as well as user endpoints such as laptops and mobile devices. Supporting the local organization, both onsite and remote, across all NMI offices, by investigating and diagnosing network problems, collecting IT usage statistics, performing routine configuration and installation of IT solutions and providing technical support and guidance to end users. LOCATION: Brighton, MI WHY NIKON METROLOGY? You'd be joining a global company and becoming part of the future, giving you the opportunity to enter a career where you can help to shape and define innovation. KEY AREAS OF RESPONSIBILITY: Will include, but not limited to the following: Technical Support & Troubleshooting Diagnose and resolve issues with computer hardware, software, and network connectivity. Respond to user inquiries and provide technical support. Guide users through step-by-step solutions to common problems. System & Software Management Install, configure, and maintain operating systems, applications, and other software tools. Manage user accounts, permissions, and security settings. Perform system updates and deploy new hardware and software to users. IT Infrastructure & Maintenance Execute operational tasks related to IT infrastructure projects supporting business operations and security. Monitor and maintain servers, storage, and other IT infrastructure components. Implement and manage data backup (local & offsite) and recovery solutions. Communication & Documentation Log and prioritize support requests using a ticketing system. Create and maintain knowledge base articles and technical documentation. Communicate clearly and empathetically: with both technical and non-technical users. Escalate complex issues to other team members or external support providers End user focus Ensure a high level of end user satisfaction by providing timely and efficient support. Follow up with users to ensure that issues are resolved to their satisfaction. Gather and relay feedback. QUALIFICATIONS ESSENTIAL: Required Knowledge, Skills, and Abilities: Minimum of two (2) to four (4) years prior experience with providing workstation support The ability to prioritize, be attentive to details, maintain confidentiality, and provide exceptional client service required Demonstrated communication, interpersonal, organizational, analytical, problem-solving and computer skills required. A sense of urgency and a commitment to timely completion of projects. Attention to detail along with commitment to quality and confidentiality Full professional proficiency in English, written and spoken. Certificates, License, Registrations: Associate's degree in Computer Technology or related field. Certifications DESIRABLE: Certifications such as MCSE /CompTIA A+ / Network+ / Security+ or Microsoft 365 Certified TECHNICAL COMPETENCIES: Operating Systems: Proficiency in troubleshooting, configuring, and maintaining Windows 10 and 11, Windows server 2016, 2019 and 2022. Hardware & Software : Ability to diagnose, resolve, and install issues with computers, servers, printers, mobile devices, and various applications. Networking : Knowledge of network principles, including TCP/IP, DNS, DHCP and firewalls for network setup and troubleshooting. IT Service Management (ITSM): Knowledge of frameworks like ITIL and relevant tools. Security : Understanding and implementing cybersecurity best practices, including managing firewalls, security measures, and data security. Active Directory & Group Policy : User account management, group management, OU management, Group Policy Object (GPO) configuration, deployment, and troubleshooting Microsoft Office 365 and other common desktop applications Awareness of all mainstream mobile technologies (Apple) Remote Support : Experience using remote access tools for efficient user support WORKING ENVIRONMENT/PHYSICAL REQUIREMENTS Occasional business trips to other NM sites This role may involve working in server rooms or technical environments with controlled temperatures and noise from equipment. Must be able to sit or stand for extended periods while working at a computer. Occasional lifting of equipment (up to 25 pounds) such as servers, monitors, or networking hardware. Manual dexterity required for using tools, keyboards, and other IT equipment HOW WE TAKE CARE OF OUR TEAM CULTURE SPIRIT Work as a Team, Act as a Family! We believe in bringing our team members together in a diverse and friendly company atmosphere to celebrate and socialize, to inspire each other and keep our community strong and close inside and out of the office. WORK-LIFE BALANCE We understand the hustle and bustle of everyday life and the importance of work life balance, which is why we offer in office and hybrid working dynamics + refresh days! PERSONAL DEVELOPMENT We want you to grow with us and be the best version of yourself, which is why we offer competitive compensation, training/advancement opportunities and tuition reimbursement. AMAZING MEDICAL BENEFITS & PERKS We'll take care of you with industry leading medical, dental, vision plans and many more benefits that allow us and you to continue to be AMAZING! As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin or because he or she is an individual with a disability or disabled veteran, Armed Forces service medal veteran, recently separated veteran, or active duty wartime or campaign badge veteran, or therein after referred collectively as “protected veterans”.

We are seeking a knowledgeable and versatile IT Administrator & Software Trainer to join our growing IT team. This dual-role position is ideal for someone who can manage, maintain, and administer IT systems and effectively train employees on new and existing software solutions. The ideal candidate will be responsible for supporting and managing SharePoint, Office 365, and spreadsheet systems, as well as overseeing IT-related software assets. They will also deliver clear and effective training to staff on any software rolled out by the IT department. Exceptional communication, strong technical skills, and the ability to support users of varying technical backgrounds are essential Join a legacy! Rose Pest Solutions is a 4th-generation, family-owned business and the oldest pest management company in the nation, established in 1860. We focus on innovation and excellence, guided by expert entomologists to provide the best pest solutions across Michigan, Ohio, and parts of Indiana, Pennsylvania, and West Virginia. Be part of a stable yet growing business with over 150 years of success. If you're looking to love your work, make a difference, and join a passionate team dedicated to quality service, Rose is the place for you! Responsibilities What you get: $54k-$64k per year, depending on experience Medical, Dental, Vision, Rx Insurance 401(K) Savings Plan + Company Match Flexible Spending Account (Section 125) Paid Holidays, Vacation, and Sick Days Disability, Family & Military Leave Life Insurance Competitive Wages, & Profit Sharing Continuous training and career development What you will do: IT Systems Administration SharePoint Administration: Manage site permissions, structure, content organization, and workflows. Ensure SharePoint sites are optimized, secure, and designed to support business operations. Office 365 Administration: Support and configure Office 365 applications, including Exchange Online, Teams, OneDrive, SharePoint Online, and licensing management. Spreadsheet Systems Management: Maintain and support spreadsheet-based systems, workflows, and reporting tools across the organization. Software Asset Management: Track, maintain, and update IT-managed software, ensuring compliance, proper licensing, and accurate inventory records. User Account Management: Create, modify, and maintain user accounts, permissions, and security groups in Office 365, Active Directory, and other relevant platforms. Documentation: Develop and maintain system documentation, knowledgebase articles, process guides, and training materials. Software Training & Support Training Delivery: Design and deliver in-person and virtual training sessions for new and existing software rolled out by IT (including 40Grid, SharePoint, Office 365 tools, ticketing systems, and business applications). Training Materials: Create user-friendly training documents, video tutorials, and step-by-step guides for employees at all technical levels. End-User Support: Assist employees with software-related questions, workflow optimization, and general IT software usage. Change Management Support: Partner with IT leadership to ensure smooth adoption of new software, communicating updates clearly and effectively. General IT Responsibilities IT Support Collaboration: Work closely with service desk and infrastructure teams to escalate issues, identify system improvements, and support cross-department technology initiatives. Troubleshooting: Assist with diagnosing and resolving software-related issues, including Office 365 access, SharePoint functionality, and related integrations. Process Improvement: Identify opportunities to streamline workflows, improve system usability, and enhance user efficiency. Qualifications Required Skills & Qualifications: Technical Expertise: Strong knowledge of SharePoint Online, including site structure, content management, permission models, and workflow basics. Proficiency with Office 365 administration (Teams, OneDrive, Outlook, Exchange Online). Advanced Excel or spreadsheet proficiency (functions, pivots, automation familiarity preferred). General understanding of IT systems, identity management, and software deployment. Training & Communication: Ability to teach concepts clearly to both technical and non-technical audiences. Experience creating training materials (documentation, guides, videos, presentations). Strong public speaking and communication skills. Professional Skills: Strong organization and attention to detail. Ability to manage multiple projects and training initiatives simultaneously. Customer-service mindset with patience and a desire to help others succeed. Ability to work collaboratively with IT team members and cross-functional departments. Education & Experience: Education: Degree in Information Technology, Computer Science, Education/Instructional Design, or related field preferred; equivalent work experience considered. Certifications: Microsoft 365 Fundamentals, SharePoint certifications, CompTIA A+, or ITIL Foundation considered a plus. Experience: Minimum of 2-3 years in an IT administration, systems support, or software training role. Experience training users on business applications or productivity software highly preferred. Additional Requirements: Ability to lift and move IT equipment (up to 50 lbs). Strong understanding of IT security and data privacy best practices. Willingness to travel locally to different office locations for training or support (as needed). Bio-Serv companies are proud to be an Equal Opportunity Employer

Job Title: IT Business Support Manager Department: Information Technology Reports To: Chief Information Officer FLSA Status: Exempt The IT Business Support Manager oversees the delivery of IT support services to ensure optimal performance and user satisfaction. This role manages the Help Desk team, coordinates business support initiatives, oversees procurement of IT hardware and software, and ensures alignment between IT services and organizational needs. Key Responsibilities Help Desk Management: o Lead and supervise the IT Help Desk team to provide timely and effective support. o Establish and enforce service level agreements (SLAs) for incident resolution and request fulfillment. o Monitor ticketing systems and ensure accurate documentation and escalation processes. Business Support Coordination: o Serve as the primary liaison between IT and business units for support needs. o Identify recurring issues and implement solutions to improve efficiency. o Develop and maintain knowledge base articles and self-service resources. Training & Development : o Design and deliver IT training programs for end-users and support staff. o Ensure continuous skill development for Help Desk personnel. Procurement Oversight : o Manage and oversee the ordering and procurement of IT hardware and software. o Ensure compliance with organizational standards and vendor agreements. o Collaborate with finance and vendors to optimize cost and delivery timelines. Process Improvement : o Analyze support metrics and trends to recommend improvements. o Implement ITIL best practices for incident, problem, and change management. Team Leadership : o Recruit, train, and mentor Help Desk staff. o Conduct performance evaluations and foster a culture of customer service excellence. Budget & Resource Management: o Manage departmental resources effectively. o Provide input for budgeting related to support operations and procurement. Required Qualifications · Bachelor's degree in Information Technology, Business Administration, or related field. · 5+ years of experience in IT support or service management, with at least 2 years in a leadership role. · Strong knowledge of IT service management frameworks (ITIL preferred). · Experience in IT procurement and vendor management. · Excellent communication, problem-solving, and organizational skills. · Familiarity with Help Desk software and ticketing systems. Core Competencies · Customer Service Orientation · Leadership and Team Development · Procurement and Vendor Management · Analytical Thinking · Process Optimization · Stakeholder Engagement SMART is an Equal Opportunity Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation / Age THE AUTHORITY RESERVES THE RIGHT TO REVISE OR CHANGE THIS JOB DESCRIPTION AT ANY TIME.

Req #: 7189BR | Type: Full Time | Posted: 10/13/2014 | Edited: na | Fee: 20.00% Percentage Computed On Base Salary This is not 50/50 split minimum: $ Maximum: $ target: $130000 Bonus: 20% Travel: None - Sponsor/transfer H-13 and/or H-2B: No sponsor / transfer work permits: no Paid relocation: No Honor Period:12 months Job Description This position is responsible for the operational management of TRW's outsourced data center providers in the US and Europe as well as TRW's internal data center operations in Livonia, MI and Washington, MI. Responsibilities include leading a team of technical support staff located in the US and the UK with the key objective to ensure no disruption of TRW's critical systems, whether in-house or outsourced. Responsibilities also include: · SLA management. Ensuring that SLAs for data center services are defined, monitored and reported, with the objective of continuous improvement to meet changing business requirements. · Availability management. Ensuring that agreed SLAs are maintained and improvement actions, if required, are defined and executed. · Capacity management. Managing the availability of sufficient data center infrastructure capacity to meet business requirements. This entails forecasting and active management and monitoring of resource utilization. · Continuity Management. Planning and implementation of DR solutions to meet business recovery requirements, management and coordination of disaster recovery testing on an annual basis. Project planning with external vendors and TRW businesses. · Compliance/Security Management. Management of annual general IS testing for Sarbanes Oxley compliance. Management of the security documentation, configuration and testing. License compliancy management. · Governance. This position is responsible for the application of a governance process with respect service and technology introduction for both in-house and outsourced services. · Financial Management. Planning of annual OP, consolidation of global data center spend. Monthly cost tracking and cost control. Contract management for outsourced providers. · Project Management. Manage datacenter infrastructure projects on-time and on-budget including data center consolidations and equipment replacement. Based on ITIL v3 standards lead a team to provide operational day-to-day service to monitor services, manage incidents and problems, and improve quality of service. Additional InformationAll your information will be kept confidential according to EEO guidelines.

To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34 At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security. SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION SYSTEMS TECHNICIAN When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission. CRYPTOLOGIC TECHNICIAN NETWORKS As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity. INTELLIGENCE SPECIALIST Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything. PAY AND BENEFITS From the day you start, youll receive: Competitive salary Potential to earn a bonus upon enlistment Free health insurance Free housing A retirement plan Paid training College credit EDUCATION OPPORTUNITIES Navy College Program and Tuition Assistance Post-9/11 GI Bill, up to 100% tuition Professional credentials and certifications College credit hours toward a bachelors or associate degree through the American Council on Education QUALIFICATIONS AND REQUIREMENTS U.S. citizen or equivalent High school graduate or equivalent 17 years of age or older General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before. WORK ENVIRONMENT These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat. PART-TIME OPPORTUNITIES Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. RequiredPreferredJob Industries Government & Military

Nikon Metrology is seeking an IT Administrator who will be responsible for maintaining the company's IT network, servers, security systems as well as user endpoints such as laptops and mobile devices. Supporting the local organization, both onsite and remote, across all NMI offices, by investigating and diagnosing network problems, collecting IT usage statistics, performing routine configuration and installation of IT solutions and providing technical support and guidance to end users. LOCATION: Brighton, MI WHY NIKON METROLOGY? You'd be joining a global company and becoming part of the future, giving you the opportunity to enter a career where you can help to shape and define innovation. KEY AREAS OF RESPONSIBILITY: Will include, but not limited to the following: Technical Support & Troubleshooting Diagnose and resolve issues with computer hardware, software, and network connectivity. Respond to user inquiries and provide technical support. Guide users through step-by-step solutions to common problems. System & Software Management Install, configure, and maintain operating systems, applications, and other software tools. Manage user accounts, permissions, and security settings. Perform system updates and deploy new hardware and software to users. IT Infrastructure & Maintenance Execute operational tasks related to IT infrastructure projects supporting business operations and security. Monitor and maintain servers, storage, and other IT infrastructure components. Implement and manage data backup (local & offsite) and recovery solutions. Communication & Documentation Log and prioritize support requests using a ticketing system. Create and maintain knowledge base articles and technical documentation. Communicate clearly and empathetically: with both technical and non-technical users. Escalate complex issues to other team members or external support providers End user focus Ensure a high level of end user satisfaction by providing timely and efficient support. Follow up with users to ensure that issues are resolved to their satisfaction. Gather and relay feedback. QUALIFICATIONS ESSENTIAL: Required Knowledge, Skills, and Abilities: Minimum of two (2) to four (4) years prior experience with providing workstation support The ability to prioritize, be attentive to details, maintain confidentiality, and provide exceptional client service required Demonstrated communication, interpersonal, organizational, analytical, problem-solving and computer skills required. A sense of urgency and a commitment to timely completion of projects. Attention to detail along with commitment to quality and confidentiality Full professional proficiency in English, written and spoken. Certificates, License, Registrations: Associate's degree in Computer Technology or related field. Certifications DESIRABLE: Certifications such as MCSE /CompTIA A+ / Network+ / Security+ or Microsoft 365 Certified TECHNICAL COMPETENCIES: Operating Systems: Proficiency in troubleshooting, configuring, and maintaining Windows 10 and 11, Windows server 2016, 2019 and 2022. Hardware & Software: Ability to diagnose, resolve, and install issues with computers, servers, printers, mobile devices, and various applications. Networking: Knowledge of network principles, including TCP/IP, DNS, DHCP and firewalls for network setup and troubleshooting. IT Service Management (ITSM): Knowledge of frameworks like ITIL and relevant tools. Security: Understanding and implementing cybersecurity best practices, including managing firewalls, security measures, and data security. Active Directory & Group Policy: User account management, group management, OU management, Group Policy Object (GPO) configuration, deployment, and troubleshooting Microsoft Office 365 and other common desktop applications Awareness of all mainstream mobile technologies (Apple) Remote Support: Experience using remote access tools for efficient user support WORKING ENVIRONMENT/PHYSICAL REQUIREMENTS Occasional business trips to other NM sites This role may involve working in server rooms or technical environments with controlled temperatures and noise from equipment. Must be able to sit or stand for extended periods while working at a computer. Occasional lifting of equipment (up to 25 pounds) such as servers, monitors, or networking hardware. Manual dexterity required for using tools, keyboards, and other IT equipment HOW WE TAKE CARE OF OUR TEAM CULTURE SPIRIT Work as a Team, Act as a Family! We believe in bringing our team members together in a diverse and friendly company atmosphere to celebrate and socialize, to inspire each other and keep our community strong and close inside and out of the office. WORK-LIFE BALANCE We understand the hustle and bustle of everyday life and the importance of work life balance, which is why we offer in office and hybrid working dynamics + refresh days! PERSONAL DEVELOPMENT We want you to grow with us and be the best version of yourself, which is why we offer competitive compensation, training/advancement opportunities and tuition reimbursement. AMAZING MEDICAL BENEFITS & PERKS We'll take care of you with industry leading medical, dental, vision plans and many more benefits that allow us and you to continue to be AMAZING! As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin or because he or she is an individual with a disability or disabled veteran, Armed Forces service medal veteran, recently separated veteran, or active duty wartime or campaign badge veteran, or therein after referred collectively as “protected veterans”.

Job Title: IT Business Support Manager Department: Information Technology Reports To: Chief Information Officer FLSA Status: Exempt The IT Business Support Manager oversees the delivery of IT support services to ensure optimal performance and user satisfaction. This role manages the Help Desk team, coordinates business support initiatives, oversees procurement of IT hardware and software, and ensures alignment between IT services and organizational needs. Key Responsibilities Help Desk Management: o Lead and supervise the IT Help Desk team to provide timely and effective support. o Establish and enforce service level agreements (SLAs) for incident resolution and request fulfillment. o Monitor ticketing systems and ensure accurate documentation and escalation processes. Business Support Coordination: o Serve as the primary liaison between IT and business units for support needs. o Identify recurring issues and implement solutions to improve efficiency. o Develop and maintain knowledge base articles and self-service resources. Training & Development : o Design and deliver IT training programs for end-users and support staff. o Ensure continuous skill development for Help Desk personnel. Procurement Oversight : o Manage and oversee the ordering and procurement of IT hardware and software. o Ensure compliance with organizational standards and vendor agreements. o Collaborate with finance and vendors to optimize cost and delivery timelines. Process Improvement : o Analyze support metrics and trends to recommend improvements. o Implement ITIL best practices for incident, problem, and change management. Team Leadership : o Recruit, train, and mentor Help Desk staff. o Conduct performance evaluations and foster a culture of customer service excellence. Budget & Resource Management: o Manage departmental resources effectively. o Provide input for budgeting related to support operations and procurement. Required Qualifications · Bachelor's degree in Information Technology, Business Administration, or related field. · 5+ years of experience in IT support or service management, with at least 2 years in a leadership role. · Strong knowledge of IT service management frameworks (ITIL preferred). · Experience in IT procurement and vendor management. · Excellent communication, problem-solving, and organizational skills. · Familiarity with Help Desk software and ticketing systems. Core Competencies · Customer Service Orientation · Leadership and Team Development · Procurement and Vendor Management · Analytical Thinking · Process Optimization · Stakeholder Engagement SMART is an Equal Opportunity Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation / Age THE AUTHORITY RESERVES THE RIGHT TO REVISE OR CHANGE THIS JOB DESCRIPTION AT ANY TIME.

To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34 At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security. SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION SYSTEMS TECHNICIAN When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission. CRYPTOLOGIC TECHNICIAN NETWORKS As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity. INTELLIGENCE SPECIALIST Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything. PAY AND BENEFITS From the day you start, youll receive: Competitive salary Potential to earn a bonus upon enlistment Free health insurance Free housing A retirement plan Paid training College credit EDUCATION OPPORTUNITIES Navy College Program and Tuition Assistance Post-9/11 GI Bill, up to 100% tuition Professional credentials and certifications College credit hours toward a bachelors or associate degree through the American Council on Education QUALIFICATIONS AND REQUIREMENTS U.S. citizen or equivalent High school graduate or equivalent 17 years of age or older General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before. WORK ENVIRONMENT These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat. PART-TIME OPPORTUNITIES Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. RequiredPreferredJob Industries Government & Military

Job Description Nikon Metrology is seeking an IT Administrator who will be responsible for maintaining the company's IT network, servers, security systems as well as user endpoints such as laptops and mobile devices. Supporting the local organization, both onsite and remote, across all NMI offices, by investigating and diagnosing network problems, collecting IT usage statistics, performing routine configuration and installation of IT solutions and providing technical support and guidance to end users. LOCATION: Brighton, MI WHY NIKON METROLOGY? You'd be joining a global company and becoming part of the future, giving you the opportunity to enter a career where you can help to shape and define innovation. KEY AREAS OF RESPONSIBILITY: Will include, but not limited to the following: Technical Support & Troubleshooting Diagnose and resolve issues with computer hardware, software, and network connectivity. Respond to user inquiries and provide technical support. Guide users through step-by-step solutions to common problems. System & Software Management Install, configure, and maintain operating systems, applications, and other software tools. Manage user accounts, permissions, and security settings. Perform system updates and deploy new hardware and software to users. IT Infrastructure & Maintenance Execute operational tasks related to IT infrastructure projects supporting business operations and security. Monitor and maintain servers, storage, and other IT infrastructure components. Implement and manage data backup (local & offsite) and recovery solutions. Communication & Documentation Log and prioritize support requests using a ticketing system. Create and maintain knowledge base articles and technical documentation. Communicate clearly and empathetically: with both technical and non-technical users. Escalate complex issues to other team members or external support providers End user focus Ensure a high level of end user satisfaction by providing timely and efficient support. Follow up with users to ensure that issues are resolved to their satisfaction. Gather and relay feedback. QUALIFICATIONS ESSENTIAL: Required Knowledge, Skills, and Abilities: Minimum of two (2) to four (4) years prior experience with providing workstation support The ability to prioritize, be attentive to details, maintain confidentiality, and provide exceptional client service required Demonstrated communication, interpersonal, organizational, analytical, problem-solving and computer skills required. A sense of urgency and a commitment to timely completion of projects. Attention to detail along with commitment to quality and confidentiality Full professional proficiency in English, written and spoken. Certificates, License, Registrations: Associate's degree in Computer Technology or related field. Certifications DESIRABLE: Certifications such as MCSE /CompTIA A+ / Network+ / Security+ or Microsoft 365 Certified TECHNICAL COMPETENCIES: Operating Systems: Proficiency in troubleshooting, configuring, and maintaining Windows 10 and 11, Windows server 2016, 2019 and 2022. Hardware & Software: Ability to diagnose, resolve, and install issues with computers, servers, printers, mobile devices, and various applications. Networking: Knowledge of network principles, including TCP/IP, DNS, DHCP and firewalls for network setup and troubleshooting. IT Service Management (ITSM): Knowledge of frameworks like ITIL and relevant tools. Security: Understanding and implementing cybersecurity best practices, including managing firewalls, security measures, and data security. Active Directory & Group Policy: User account management, group management, OU management, Group Policy Object (GPO) configuration, deployment, and troubleshooting Microsoft Office 365 and other common desktop applications Awareness of all mainstream mobile technologies (Apple) Remote Support: Experience using remote access tools for efficient user support WORKING ENVIRONMENT/PHYSICAL REQUIREMENTS Occasional business trips to other NM sites This role may involve working in server rooms or technical environments with controlled temperatures and noise from equipment. Must be able to sit or stand for extended periods while working at a computer. Occasional lifting of equipment (up to 25 pounds) such as servers, monitors, or networking hardware. Manual dexterity required for using tools, keyboards, and other IT equipment HOW WE TAKE CARE OF OUR TEAM CULTURE SPIRIT Work as a Team, Act as a Family! We believe in bringing our team members together in a diverse and friendly company atmosphere to celebrate and socialize, to inspire each other and keep our community strong and close inside and out of the office. WORK-LIFE BALANCE We understand the hustle and bustle of everyday life and the importance of work life balance, which is why we offer in office and hybrid working dynamics + refresh days! PERSONAL DEVELOPMENT We want you to grow with us and be the best version of yourself, which is why we offer competitive compensation, training/advancement opportunities and tuition reimbursement. AMAZING MEDICAL BENEFITS & PERKS We'll take care of you with industry leading medical, dental, vision plans and many more benefits that allow us and you to continue to be AMAZING! As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin or because he or she is an individual with a disability or disabled veteran, Armed Forces service medal veteran, recently separated veteran, or active duty wartime or campaign badge veteran, or therein after referred collectively as “protected veterans”.