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Information technology officer skills for your resume and career

Updated January 8, 2025

6 min read

Quoted experts

Dale Musser Ph.D.,

Ehsan Sheybani Ph.D.

Below we've compiled a list of the most critical information technology officer skills. We ranked the top skills for information technology officers based on the percentage of resumes they appeared on. For example, 6.1% of information technology officer resumes contained project management as a skill. Continue reading to find out what skills an information technology officer needs to be successful in the workplace.

15 information technology officer skills for your resume and career

1. Project Management

Here's how information technology officers use project management:

Provided project management expertise and consulting to several large security projects covering all Annuity Manufacturing SOX applications.
Developed and distributed project management tools and templates to improve project implementations and oversight of same.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how information technology officers use customer service:

Handled Ministry payroll and provided customer service.
Provided Customer services to accelerate Implementation.

3. Database

A database is a collection of data and information which makes it easy to view, access, and manage. Databases save a lot of time and can store huge amounts of data. Databases make sorting data easier and stores it in certain fields which narrows the searching criteria. A database usually contains tables, graphs, and columns to display data.

Here's how information technology officers use database:

Managed significant volume of accesses, database creation and modification involved in Information Technology for Headquarters and Field offices.
Support of a multifaceted Production/ Manufacturing/ Operations/ Stocking database, Vantage, regularly maintained and updated this.

4. Desktop

The term desktop commonly refers to the desktop computer also called a personal computer. A PC is named after a desktop as it is placed on or under the desk. A desktop computer consists of different accessories such as CPU, monitor, mouse, keyboard, speakers, etc. The desktop also refers to the graphical user interface that appears on a computer, displaying all the icons on the monitor screen.

Here's how information technology officers use desktop:

Assist with project development, documentation and implementation, Installation and configuration of various desktop, server based applications and hardware.
Created additional application development and testing environments to improve quality of production releases of web and desktop applications.

5. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how information technology officers use troubleshoot:

Provided technical support/solutions and troubleshoot encountered including batch jobs failed transactions, data error etc.
Helped troubleshoot internet/network connection problems and Samba file sharing problems.

6. SharePoint

Here's how information technology officers use sharepoint:

Recognized for spurring standardization of underutilized SharePoint site at NHQ, resulting in implementation as a primary knowledge management tool nationwide.
Administered SharePoint sites providing user entitlement access, monitored data storage, and made recommendations to manage site allocations.

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7. Network Infrastructure

Here's how information technology officers use network infrastructure:

Researched and implemented technical solutions for top of the line network infrastructure maintenance
Prepare and maintain documentation including network infrastructure diagrams, User ID forms, and BCP disaster recovery testing procedures.

8. Computer System

Here's how information technology officers use computer system:

Offered technical security services for enterprise wise security architecture of all centralized and distributed computer systems.
Provided customer assistance to employees related to computer systems and computer security.

9. Security Policies

Here's how information technology officers use security policies:

Handled security incidents by providing solutions to specific incidents and documented all actions taken, updating security policies if necessary.
Identified non compliance with regulatory requirements on the company's Information Security policies and proposed corrective action plan.

10. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how information technology officers use technical support:

Streamlined Revel's technical support process, improving efficiency and customer satisfaction while reducing costs and personnel requirements.
Provided technical support to operational users/clients by attending to their problem and offering solutions.

11. Risk Assessments

The process of analyzing and identifying the acts or events that have the potential to negatively affect an individual, asset, or business is called risk assessment. Risk assessments are important because they form an integral part of an organization as well as occupational safety plans

Here's how information technology officers use risk assessments:

Managed vulnerability risk assessments of Information Technology
Created and maintained all policies, procedures, diagrams, specifications, and risk assessments relating to information technology and telecommunications.

12. HIPAA

Here's how information technology officers use hipaa:

Worked with Benefits Department to implement new HIPAA security guidelines
Developed and authored Corporate HIPAA Policy and Procedures.

13. Strong Analytical

Here's how information technology officers use strong analytical:

Utilize strong analytical skills to troubleshoot and research functional errors Translated technical specifications into detailed product requirements.
Utilize strong analytical skills to provide efficient and effective solutions.

14. PC

Here's how information technology officers use pc:

Maintain network facilities in individual machines such as drivers and settings of Personal Computers (PC) as well as Printers.
Install, replace & configure Windows Based PC Systems, printers, scanners & media devices.

15. Disaster Recovery

The ability or procedure by which an organization regains its access and control over its IT framework after an unwanted disaster such as natural calamity or a cyberattack.

Here's how information technology officers use disaster recovery:

Developed and implemented disaster recovery/business continuity procedures.
Developed a State-of-the-Art Disaster Recovery/Business Continuity System - Developed a Business Continuity plan encompassing all IT related assets for the company.

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What skills help Information Technology Officers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on information technology officer resumes?

Dale Musser Ph.D.

Associate Teaching Professor, University of Missouri

-Working on teams and collaboration - people skills matter a lot.
-Past accomplishments in delivering results while working with others
-Technical skills in target areas for job. The hottest areas right now: machine learning, large scale apps, and autonomous systems.

What soft skills should all information technology officers possess?

Ehsan Sheybani Ph.D.

Professor, University of South Florida

Leadership, motivation, communication, conflict management, trust-building, decision-making, organization, and time management.

What hard/technical skills are most important for information technology officers?

Ehsan Sheybani Ph.D.

Professor, University of South Florida

Negotiation, relevant technical skills, prioritization and goal setting, project planning, delegating, and budget management.

What information technology officer skills would you recommend for someone trying to advance their career?

Ranganathan Chandrasekaran

Professor and Director of Graduate Studies, University of Illinois

With remote-working and virtual collaborations becoming routine, more firms are increasing their investments in technology. In my opinion, irrespective of the location, many companies will seek to hire technology professionals.

What type of skills will young information technology officers need?

Peter Dordal Ph.D.

Director for Information Technology, Loyola University Chicago

I'm leaving off software developers, and answering about our Information Technology graduates.

IT students entering the business world will need to know how to get the maximum leverage out of business systems. In many cases, this will mean writing their own specialized queries to extract the precise business intelligence needed; general-purpose "canned" queries just won't cut it. They will need a broad understanding of what software can accomplish for the enterprise and how to deploy new software effectively; this applies to software used in the office as well as to software used in manufacturing and shipping. And they will need to understand how to lease storage and computing resources from the cloud to meet not only predictable, long-term demands but also sudden short-term business projects.

Students working in database administration and management will need to be able to manage much larger volumes of data than a few years ago. They will need to be familiar with the great variety of new databases in order to pick the best tool for the job.
Students working in network management will need to be able to ensure that everyone has the bandwidth and server access they need, as those demands expand to include extensive video, low-latency real-time connectivity, and the regular transfer of huge amounts of data.

Students in cybersecurity will need to be fully acquainted with all the recommended best practices. However, they will also have to be able to anticipate and guard against potential new vulnerabilities. "By the book" protection is no longer sufficient.

What technical skills for an information technology officer stand out to employers?

John Talburt Ph.D.

Professor of Information Science, University of Arkansas at Little Rock

While employers like to see technical skills like Python and machine learning, they also value experience in more people-oriented and team skills like courses in change management, project management, data governance, and data quality management. These are areas where the technology problems are easier to solve than the cultural change issues.

Do you want to know more?

List of information technology officer skills to add to your resume

The most important skills for an information technology officer resume and required skills for an information technology officer to have include:

Project Management
Customer Service
Database
Desktop
Troubleshoot
SharePoint
Network Infrastructure
Computer System
Security Policies
Technical Support
Risk Assessments
HIPAA
Strong Analytical
PC
Disaster Recovery
Business Continuity
SQL Server

SOX
CIO
Technical Issues
JavaScript
NIST
National Security
Linux
Business Processes
ITIL
VMware
PCI
OS
Lan
VoIP
ISO
Management System
Windows Server

User Accounts
Anti-Virus
Troubleshooting Support
ERP
Lotus Notes
Windows XP
Data Loss Prevention
Microsoft Exchange
Computer Software
Software Applications
VPN
ICT
Unix
Network Operations
Teleconferencing
DNS

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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