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Become An Information Technology Operations Leader

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Working As An Information Technology Operations Leader

  • Interacting With Computers
  • Getting Information
  • Identifying Objects, Actions, and Events
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Mostly Sitting

  • Repetitive

  • $96,000

    Average Salary

What Does An Information Technology Operations Leader Do

Computer networks are critical parts of almost every organization. Network and computer systems administrators are responsible for the day-to-day operation of these networks. They organize, install, and support an organization’s computer systems, including local area networks (LANs), wide area networks (WANs), network segments, intranets, and other data communication systems.

Duties

Network and computer systems administrators typically do the following:

  • Determine an organization’s network and computer system needs before setting one up
  • Install all network hardware and software and make needed upgrades and repairs
  • Maintain network and computer system security and ensure that all systems are operating correctly
  • Collect data in order to evaluate and optimize network or system performance
  • Add users to a network and assign and update security permissions on the network
  • Train users in the proper use of hardware and software
  • Interpret and solve problems when a user or an automated monitoring system alerts them that one exists

Administrators manage an organization’s servers and desktop and mobile equipment. They ensure that email and data storage networks work properly. They also make sure that employees’ workstations are working efficiently and stay connected to the central computer network. Some administrators manage telecommunication networks.

In some cases, administrators help network architects design and analyze network models. They also participate in decisions about buying future hardware or software to upgrade their organization’s network. Some administrators provide technical support to computer users, and they also may supervise computer support specialists who help solve users’ problems.

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How To Become An Information Technology Operations Leader

Most employers require network and computer systems administrators to have a bachelor’s degree in a field related to computer or information science. Others may require only a postsecondary certificate.

Education

Although some employers require only a postsecondary certificate, most require a bachelor’s degree in a field related to computer or information science. There are degree programs that focus on computer network and system administration. However, because administrators work with computer hardware and equipment, a degree in computer engineering or electrical engineering usually is acceptable as well. Programs in these fields usually include classes in computer programming, networking, or systems design.

Because network technology is continually changing, administrators need to keep up with the latest developments. Many continue to take courses throughout their careers and attend information technology (IT) conferences to keep up with the latest technology. Some businesses require that an administrator get a master’s degree.

Licenses, Certifications, and Registrations

Certification programs are generally offered directly from vendors or from vendor-neutral certification providers. Certification validates knowledge and best practices required from network and computer systems administrators. Companies may require their network and computer systems administrators to be certified in the product they use. Microsoft and Cisco offer some of the most common certifications.

Other Experience

To gain practical experience, many network administrators participate in internship programs while in school.

Advancement

Network administrators can advance to become computer network architects. They can also advance to managerial jobs in information technology (IT) departments, such as computer and information systems managers.

Important Qualities

Analytical skills. Administrators need analytical skills to evaluate network and system performance and determine how changes in the environment will affect them.

Communication skills. Administrators must be able to describe problems and their solutions to non-IT workers.

Computer skills. Administrators oversee the connections of many different types of computer equipment and must ensure that they all work together properly.

Multitasking skills. Administrators may have to work on many problems and tasks at the same time.

Problem-solving skills. Administrators must be able to quickly resolve any problems that arise with computer networks.

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Information Technology Operations Leader Career Paths

Information Technology Operations Leader
Information Technology Operations Manager Information Technology Director
Vice President Of Information Technology
12 Yearsyrs
Information Technology Operations Manager Information Technology Project Manager Information Technology Director
Senior Director Of Information & Technology
14 Yearsyrs
Information Technology Operations Manager Information Technology Project Manager
Infrastructure Project Manager
11 Yearsyrs
Information Technology Project Manager
Service Delivery Manager
10 Yearsyrs
Project Manager Information Technology Director
Director Of Information Technology Services
12 Yearsyrs
Project Manager Technical Project Manager Information Technology Manager
Information Technology Operations Manager
9 Yearsyrs
Project Manager Senior Project Manager
Information Systems Director
8 Yearsyrs
Information Technology Manager
Information Technology Technical Services Manager
9 Yearsyrs
Information Technology Manager Information Technology Infrastructure Manager
Director Information Technology Infrastructure
13 Yearsyrs
Senior Systems Engineer
Manager, Systems Engineering
9 Yearsyrs
Senior Systems Engineer Senior System Administrator Systems Manager
Senior Manager-Systems
11 Yearsyrs
Senior Systems Engineer Lead Technician Technical Manager
Technical Operations Manager
8 Yearsyrs
Manager Senior Project Manager Director Of Technology And Services
Director Of Infrastructure Operations
13 Yearsyrs
Manager Operations Director Director, Technical Operations
Director Of Information Technology Security
12 Yearsyrs
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Do you work as an Information Technology Operations Leader?

Help others decide if this is a good career for them

Average Length of Employment
Top Careers Before Information Technology Operations Leader
Manager 4.6%
Supervisor 3.0%
Top Careers After Information Technology Operations Leader
Manager 5.1%

Do you work as an Information Technology Operations Leader?

Average Yearly Salary
$96,000
View Detailed Salary Report
$71,000
Min 10%
$96,000
Median 50%
$96,000
Median 50%
$96,000
Median 50%
$96,000
Median 50%
$96,000
Median 50%
$96,000
Median 50%
$96,000
Median 50%
$129,000
Max 90%
Best Paying Company
American International Group
Highest Paying City
San Jose, CA
Highest Paying State
Alaska
Avg Experience Level
3.5 years
How much does an Information Technology Operations Leader make at top companies?
The national average salary for an Information Technology Operations Leader in the United States is $96,469 per year or $46 per hour. Those in the bottom 10 percent make under $71,000 a year, and the top 10 percent make over $129,000.

Real Information Technology Operations Leader Salaries

Job Title Company Location Start Date Salary
Procurement Operations IT Relationship Lead AIG Employee Services, Inc. Jersey City, NJ Feb 15, 2016 $140,000
Tech OPS Lead Jpmorgan Chase & Co. NJ Mar 18, 2013 $130,000 -
$155,000
Technical Ops/Development Lead Currier, McCabe & Associates, Inc. Phoenix, AZ Oct 15, 2016 $125,000
Tech OPS Lead JP Morgan Chase & Co Houston, TX Sep 22, 2016 $121,325
Technical Operations Lead Five9, Inc. San Ramon, CA Jul 26, 2012 $112,300
Tech OPS Lead Jpmorgan Chase & Co. Wilmington, DE Aug 01, 2011 $110,000
Technical Operations Lead Caustic Graphics, Inc. San Francisco, CA Sep 22, 2010 $103,327
Technical Operations Lead Caustic Graphics, Inc. San Francisco, CA Dec 28, 2009 $102,981
Technical Operations Lead IBM India Private Limited Durham, NC Nov 08, 2012 $99,653
Information Security Operations Lead Monsanto Company Saint Louis, MO Sep 03, 2016 $98,509 -
$107,120
Tech OPS Lead Jpmorgan Chase & Co. Wilmington, DE Jan 12, 2010 $97,500
IT Operations Lead ICSA Inc. Frisco, TX Apr 18, 2016 $97,000
IT Operations Leader-Senior Cummins Inc. Columbus, IN Nov 04, 2015 $91,600 -
$112,800
Technical Operations Lead IBM India Private Limited Southbury, CT Oct 01, 2012 $88,358
Technical Operations Leader Hewitt Associates LLC Orlando, FL Sep 30, 2013 $85,000 -
$115,000
IT Operations Technical Lead Owens & Minor, Inc. Mechanicsville, VA Sep 02, 2011 $85,000
IT Operations Team Leader Genworth North America Corporation Pleasant Hill, CA Jul 18, 2011 $82,000 -
$90,000
Network Engineer and IT Operations Lead ICSA Inc. Washington, DC Jul 10, 2014 $78,603
IT OPS Technical Lead Bigmachines, Inc. Deerfield, IL Oct 02, 2013 $75,275

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Top Skills for An Information Technology Operations Leader

  1. Information Technology
  2. Customer Service
  3. Project Management
You can check out examples of real life uses of top skills on resumes here:
  • Position: Information Technology Data Center Operations Lead.
  • Provide optimal customer service to both internal and external customers.
  • Project management experience regarding smaller and larger projects among make/add/change team and facilities.
  • Coordinated and provided technical support on various implementation projects.
  • Recruited to manage infrastructure build out projects at Global Headquarters following IT Operation enhancements and process improvements success.

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Top 10 Best States for Information Technology Operations Leaders

  1. Maryland
  2. Connecticut
  3. District of Columbia
  4. Rhode Island
  5. Virginia
  6. North Carolina
  7. Georgia
  8. New Jersey
  9. Massachusetts
  10. Texas
  • (132 jobs)
  • (78 jobs)
  • (84 jobs)
  • (21 jobs)
  • (279 jobs)
  • (227 jobs)
  • (202 jobs)
  • (155 jobs)
  • (226 jobs)
  • (416 jobs)

Information Technology Operations Leader Demographics

Gender

Male

70.4%

Female

19.3%

Unknown

10.4%
Ethnicity

White

56.9%

Hispanic or Latino

15.7%

Asian

12.4%

Black or African American

10.4%

Unknown

4.5%
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Foreign Languages Spoken

Spanish

54.5%

Cherokee

9.1%

French

9.1%

Carrier

9.1%

Russian

9.1%

Arabic

9.1%
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Information Technology Operations Leader Education

Schools

University of Phoenix

27.7%

Western Governors University

4.6%

Villanova University

4.6%

Pennsylvania State University

4.6%

Shippensburg University of Pennsylvania

4.6%

Arizona State University

4.6%

Northeastern University

4.6%

Strayer University

4.6%

Davenport University

4.6%

Colorado State University

4.6%

University of Maryland - University College

3.1%

Regis University

3.1%

Saint Edward's University

3.1%

Virginia Commonwealth University

3.1%

Southern Methodist University

3.1%

Georgia Institute of Technology -

3.1%

National University

3.1%

Harvard University

3.1%

Drexel University

3.1%

University of Chicago

3.1%
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Majors

Business

21.6%

Computer Science

12.1%

Computer Information Systems

12.1%

Electrical Engineering

5.9%

Management

5.9%

Information Technology

5.9%

Project Management

4.8%

Computer Engineering

3.7%

Information Systems

3.3%

Electrical Engineering Technology

2.9%

Management Information Systems

2.9%

Computer Applications

2.9%

Computer Networking

2.6%

Criminal Justice

2.2%

Finance

2.2%

International Business

1.8%

Economics

1.8%

Communication

1.8%

Environmental Control Technologies/Technicians

1.8%

Marketing

1.8%
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Degrees

Bachelors

36.9%

Masters

31.7%

Other

13.1%

Associate

9.0%

Certificate

6.7%

Diploma

1.3%

Doctorate

1.3%
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