Information technology operations leader job description

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers-and their patients-are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.
Owens & Minor teammate benefits include:
Medical, dental, and vision insurance, available on first working day 401(k), eligibility after 30 days of employment Employee stock purchase plan Tuition reimbursement Development opportunities to grow your career with a global company

Writing MOCA commands, updating policies, and configuring the warehouse management system.• Provides full support of the RedPrairie Integrator to support interfaces to multiple warehouse automation systems.• Maintains an on-going collaborative approach with the Warehouse Operations team to continuously improve warehouse efficiency through technology.• Configures Warehouse systems and interface setup for new customer implementations.• Works with 3rd Party software providers and consultants to implement upgrades and changes to the applications.• Tests all new code, configuration, and interfaces.
Maintains communication of all system related issues, changes, and upgrades to the 3PL business teams.• Adheres to the SDLC and change management process in support of ISO Standards as well as compliance to CFR 21. Part 11.• Maintains communication with the 3PL team, 3rd Party software providers, and other interested consultants to ensure that the proper information is shared in a timely and efficient manner.• Coordinates efforts with employees, vendors, customers and other partners to ensure successful completion of projects.• Identifies opportunities that lead to operational improvements and/or savings

If you feel this opportunity could be the next step in your career, we encourage you to apply.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

Because this role involves a combination of collaborative/in-person and independent work, it will take the form of a hybrid work format, with time split between working onsite and remotely.

The Information System Operations Lead is the primary liaison for all services running in the VC3 Datacenters. Main duties include operational visibility of services supported among multiple teams, planning and communicating scheduled maintenance and service changes, and taking primary ownership during service degradation.
Concretely, this includes the following:
Track service versions, service staffing (points of contact), planned service changes and make sure this information is easily available (i.e. on the wiki) Communicate service availability, planned changes, and planned/unplanned outages to tenants through multiple communication channels (email, chat) During an outage, become the information hub and control center by making sure service interruptions are addressed in a timely manner (i.e. making sure the service owners are aware of the outage and working to fix it), getting the service status from designated points of contact, keeping tenants informed, and making decisions on fixes while keeping key stakeholders apprised of the situation Maintain awareness of VC3 priorities, upcoming milestones, possible roadblocks, and requirements for success within target timelines Focus on process improvement in documentation, scrum practices, and team coordination Meet regularly with key stakeholders to calibrate on team processes and priorities
* Please note that pursuant to a government contract, this specific position requires US citizenship status.


Required Education, Experience, & Skills


US Citizenship with the ability to obtain and hold a security clearance. Qualified candidate should be a clear communicator, comfortable in giving and taking directions, and able to field questions and concerns from tenants, would best fill this position. Knowledgeable about the VC3 service offerings or quickly gain an understanding of how they support the business. They should be familiar with a broad range of technical concepts sufficient enough to help troubleshoot and properly communicate the issue to tenants and key stakeholders. Able to have a deep understanding in a specialty area to become point of contact for one or more services themselves, specifically in the area of emerging technology.


Preferred Education, Experience, & Skills


Hold an active TS or TS/SCI security clearance


About BAE Systems Electronic Systems

BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference. Electronic Systems (ES) is the global innovator behind BAE Systems' game-changing defense and commercial electronics. Exploiting every electron, we push the limits of what is possible, giving our customers the edge and our employees opportunities to change the world. Our products and capabilities can be found everywhere - from the depths of the ocean to the far reaches of space. At our core are more than 14,000 highly talented Electronic Systems employees with the brightest minds in the industry, we make an impact - for our customers and the communities we serve.


Our Commitment to Diversity, Equity, and Inclusion:

At BAE Systems, we work hard every day to nurture an inclusive culture where employees are valued and feel like they belong. We are conscious of the need for all employees to see themselves reflected at every level of the company and know that in order to unlock the full potential of our workforce, everyone must feel confident being their best, most sincere self and be equipped to thrive. We provide impactful professional development experiences to our employees and invest in social impact partnerships to uplift communities and drive purposeful change. Here you will find significant opportunities to do meaningful work in an environment intentionally designed to be one where you will learn, grow and belong.

At Delaware North, we care about our associates. We are committed to invest in our people's personal and professional journeys, without you, there is no us. These are just some of the benefits we offer: health, dental, and vision insurance, 401(k) with company match, performance bonuses, paid vacation days and holidays, and generous friends-and-family discounts at many of our hotels and resorts. Click here to learn more.

Responsibilities

• Serve as the administrator of all point of sale systems, their functions, and any ancillary systems, including training, reporting, documenting, and enabling user access.
• Implement or guide implementation of technology solutions for the operation ensuring consistency with overall technology standards, strategy, and operational requirements.
• Manage and coordinate managed service and solution providers for the successful delivery of technology services in support of our operating business needs.
• Support, within the region, new unit openings, seasonal operational closures.
• Provide operational status and statistics regarding technology hardware and solutions to regional director in support of the monthly operations review.
• Provide first-class technical support for all technology services and solutions, maybe focused at a location, but expect to assist across subsidiary lines within the region.
• Assist in project initiatives executed within the region.
• Assist in training current and new associates on proper procedures, regulations, and expectations.

Qualifications

• Bachelor's degree or equivalent from an accredited college or university in information management, computer science, computer systems engineering, business administration, mathematics, or a related field.
• Minimum 5 years' of related experience in the implementation, management, and maintenance of information technology infrastructure and IT systems including cloud architectures, server technologies, and communication technologies, LANs, WANs, telephone, voice, video, and data communication systems.
• Proven ability to work with diverse stakeholders, manage competing agendas and priorities, and translate complex information across internal and external audiences.
• Experience and knowledge of information security.
• Skilled in critical thinking, troubleshooting, written and oral communication, and customer-centric approaches.
• Working knowledge of enterprise systems such as point of sale, Kronos Time, and Microsoft Productivity Suite.
• Knowledge required of virtualization technologies, enterprise storage technologies, especially AWS, high availability environments, clustering, AWS VPC, load balancers, Windows Server OS, Enterprise backup solutions (Commvault, AWS solutions), Lifecycle Management (acquire, provision, automation, retire), and performance monitoring tools and remediation.
• Must be able to work days, nights, weekends, and holidays based on event schedules.
• Travel as needed to ensure client requirements and team needs are met.
• Preferred skills include: ITIL (ITSM) certification, AWS Certified SysOps Administrator, AWS Certified DevOps Engineer, AWS Solutions Architect (Associate and Professional).

Who We Are

Delaware North has been the food, beverage and retail provider at Little Caesars Arena since it opened in 2017. The 20,000-seat venue is home of the NHL's Detroit Red Wings and NBA's Detroit Pistons. We provide a full accompaniment of services, including concessions and premium dining services in a variety of innovative club areas, loge boxes and suites.

At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.