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Become An Information Technology Operations Manager

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Working As An Information Technology Operations Manager

  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Getting Information
  • Coordinating the Work and Activities of Others
  • Guiding, Directing, and Motivating Subordinates
  • Deal with People

  • Make Decisions

  • Stressful

  • $112,767

    Average Salary

What Does An Information Technology Operations Manager Do

Top executives devise strategies and policies to ensure that an organization meets its goals. They plan, direct, and coordinate operational activities of companies and organizations.

Duties

Top executives typically do the following:

  • Establish and carry out departmental or organizational goals, policies, and procedures
  • Direct and oversee an organization’s financial and budgetary activities
  • Manage general activities related to making products and providing services
  • Consult with other executives, staff, and board members about general operations
  • Negotiate or approve contracts and agreements
  • Appoint department heads and managers
  • Analyze financial statements, sales reports, and other performance indicators
  • Identify places to cut costs and to improve performance, policies, and programs

The responsibilities of top executives largely depend on an organization’s size. For example, an owner or manager of a small organization, such as an independent retail store, often is responsible for purchasing, hiring, training, quality control, and day-to-day supervisory duties. In large organizations, however, top executives typically focus more on formulating policies and strategic planning, while general and operations managers direct day-to-day operations.

The following are examples of types of top executives working in the private sector:

Chief executive officers (CEOs), who are also known by titles such as executive director, managing director, or president, provide overall direction for companies and organizations. CEOs manage company operations, formulate and implement policies, and ensure goals are met. They collaborate with and direct the work of other top executives and typically report to a board of directors.

Chief operating officers (COOs) oversee other executives who direct the activities of various departments, such as human resources and sales. They also carry out the organization’s guidelines on a day-to-day basis.

General and operations managers oversee operations that are too diverse and general to be classified into one area of management or administration. Responsibilities may include formulating policies, managing daily operations, and planning the use of materials and human resources. They make staff schedules, assign work, and ensure that projects are completed. In some organizations, the tasks of chief executive officers may overlap with those of general and operations managers.

The following are examples of types of top executives working in the public sector:

Mayors, along with governors, city managers, and county administrators, are chief executive officers of governments. They typically oversee budgets, programs, and the use of resources. Mayors and governors must be elected to office, whereas managers and administrators are typically appointed. 

Most educational systems, regardless of whether they are public or private school systems, also employ executive officers. The following are examples of top executives working in the elementary, secondary, and postsecondary educational school systems:

School superintendents and college or university presidents are chief executive officers of school districts and postsecondary schools. They manage issues such as student achievement, budgets and resources, general operations, and relations with government agencies and other stakeholders.

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How To Become An Information Technology Operations Manager

Although education and training requirements vary widely by position and industry, many top executives have at least a bachelor’s degree and a considerable amount of work experience. 

Education

Many top executives have a bachelor’s or master’s degree in business administration or in an area related to their field of work. Top executives in the public sector often have a degree in business administration, public administration, law, or the liberal arts. Top executives of large corporations often have a master’s degree in business administration (MBA).

College presidents and school superintendents are typically required to have a master’s degree, although a doctorate is often preferred.

Although many mayors, governors, or other public sector executives have at least a bachelor’s degree, these positions typically do not have any specific education requirements.

Work Experience in a Related Occupation

Many top executives advance within their own firm, moving up from lower level managerial or supervisory positions. However, other companies may prefer to hire qualified candidates from outside their organization. Top executives who are promoted from lower level positions may be able to substitute experience for education to move up in the company. For example, in industries such as retail trade or transportation, workers without a college degree may work their way up to higher levels within the company to become executives or general managers.

Chief executives typically need extensive managerial experience. Executives are also expected to have experience in the organization’s area of specialty. Most general and operations managers hired from outside an organization need lower level supervisory or management experience in a related field.

Some general managers advance to higher level managerial or executive positions. Company training programs, executive development programs, and certification can often benefit managers or executives hoping to advance.

Important Qualities

Communication skills. Top executives must be able to communicate clearly and persuasively. They must effectively discuss issues and negotiate with others, direct subordinates, and explain their policies and decisions to those within and outside the organization.

Decisionmaking skills. Top executives need decisionmaking skills when setting policies and managing an organization. They must assess different options and choose the best course of action, often daily.

Leadership skills. Top executives must be able to lead an organization successfully by coordinating policies, people, and resources.

Management skills. Top executives must shape and direct the operations of an organization. For example, they must manage business plans, employees, and budgets.

Problem-solving skills. Top executives need to identify and resolve issues within an organization. They must be able to recognize shortcomings and effectively carry out solutions.

Time-management skills. Top executives do many tasks at the same time, typically under their own direction, to ensure that their work gets done and that they meet their goals.

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Information Technology Operations Manager Jobs

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Information Technology Operations Manager Career Paths

Information Technology Operations Manager
Information Technology Director Vice President Of Information Technology
Chief Information Officer
11 Yearsyrs
Information Technology Director Chief Information Officer
Chief Technology Officer
11 Yearsyrs
Support Manager Purchasing Manager
Director Of Purchasing
10 Yearsyrs
Senior Information Technology Manager Information Technology Director
Director, Technical Operations
10 Yearsyrs
Technical Manager Team Manager
Group Manager
8 Yearsyrs
Information Technology Project Manager Senior Information Technology Manager
Information Technology Director
10 Yearsyrs
Chief Information Officer Managing Partner
Operating Partner
9 Yearsyrs
Information Technology Administrator Project Coordinator
Operations Project Manager
8 Yearsyrs
Senior Project Manager Operations Vice President
Senior Vice President-Operations
14 Yearsyrs
Director, Technical Operations Information Technology Project Manager
Service Delivery Manager
11 Yearsyrs
Technical Manager Service Manager
Service Operations Manager
8 Yearsyrs
Senior Consultant Solutions Architect
Solutions Manager
8 Yearsyrs
Information Technology Administrator Systems Engineer
Systems Manager
7 Yearsyrs
Information Technology Systems Manager Project Manager
Technical Manager
7 Yearsyrs
Information Technology Technical Services Manager Service Delivery Manager
Technical Services Manager
7 Yearsyrs
Senior Project Manager Engineering Director
Vice President Of Engineering
13 Yearsyrs
Information Technology Project Manager Information Technology Director
Vice President Of Information Technology
12 Yearsyrs
Senior Information Technology Manager Vice President Of Information Technology
Vice President, Technology
11 Yearsyrs
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Do you work as an Information Technology Operations Manager?

Help others decide if this is a good career for them

Average Length of Employment
Top Employers Before
Manager 4.0%
Consultant 3.9%
Top Employers After
Consultant 4.3%
Manager 2.8%

Do you work as an Information Technology Operations Manager?

Information Technology Operations Manager Demographics

Gender

Male

83.2%

Female

14.6%

Unknown

2.2%
Ethnicity

White

58.7%

Hispanic or Latino

15.5%

Black or African American

10.7%

Asian

10.1%

Unknown

5.0%
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Foreign Languages Spoken

Spanish

39.1%

French

8.7%

German

7.2%

Carrier

5.8%

Chinese

4.3%

Japanese

4.3%

Mandarin

4.3%

Korean

4.3%

Portuguese

2.9%

Persian

2.9%

Cheyenne

2.9%

Arabic

2.9%

Swedish

1.4%

Hindi

1.4%

Cantonese

1.4%

Russian

1.4%

Dakota

1.4%

Thai

1.4%

Italian

1.4%
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Information Technology Operations Manager Education

Schools

University of Phoenix

30.0%

University of Maryland - University College

6.7%

University of Washington

5.2%

Colorado Technical University

4.9%

Arizona State University

4.3%

Western Governors University

4.3%

University of Houston

3.7%

Northeastern University

3.7%

Webster University

3.4%

Regis University

3.4%

Texas A&M University

3.4%

University of Texas at Arlington

3.4%

Bellevue University

3.4%

Capella University

3.4%

Pennsylvania State University

3.1%

Community College of the Air Force

3.1%

University of San Francisco

2.8%

George Washington University

2.8%

Stanford University

2.8%

George Mason University

2.8%
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Majors

Business

23.7%

Computer Science

14.8%

Information Technology

11.6%

Computer Information Systems

9.1%

Electrical Engineering

5.2%

Management Information Systems

4.9%

Management

4.8%

Information Systems

3.4%

Project Management

3.1%

Computer Engineering

2.6%

Finance

2.6%

Computer Networking

2.3%

Accounting

2.0%

Environmental Control Technologies/Technicians

2.0%

Economics

1.4%

Communication

1.4%

Computer Systems Security

1.4%

Education

1.3%

Criminal Justice

1.3%

Psychology

1.3%
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Degrees

Bachelors

42.9%

Masters

24.2%

Other

18.5%

Associate

8.2%

Certificate

3.9%

Diploma

1.4%

Doctorate

0.8%

License

0.1%
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Job type you want
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Part Time
Internship
Temporary

Real Information Technology Operations Manager Salaries

Job Title Company Location Start Date Salary
IT Operations Manager Precision Global Consulting Inc. New York, NY Aug 09, 2011 $217,000
FSO-Strategic Technology Advisory Services-IT Operations Senior Manager Ernst & Young U.S. LLP Dallas, TX Oct 03, 2016 $164,958 -
$180,000
Engineering IT Operations Manager Arm, Inc. San Jose, CA Oct 03, 2016 $163,000
Manager, IT Operations Nbcuniversal Media, LLC CA Nov 28, 2015 $159,785
Manager, IT Operations Nbcuniversal Media, LLC CA Dec 02, 2016 $159,785
Fso-Strat Tech Advs Srvcs-IT Operations Manager Ernst & Young U.S. LLP Chicago, IL Mar 04, 2015 $158,000 -
$161,200
FSO Strategic Technology Advisory Services (Stas)-IT Operations Manager Ernst & Young U.S. LLP Charlotte, NC Mar 02, 2016 $156,811
FSO Tech Consulting-CTO IT Operations Manager (Mult. POS.) Ernst & Young U.S. LLP Atlanta, GA Jun 17, 2016 $154,565 -
$184,700
Manager, IT Operations Affymetrix, Inc. Santa Clara, CA Nov 26, 2013 $150,000
IT Research Operations Manager SONY Pictures Entertainment Inc. Culver City, CA Sep 05, 2015 $148,767
Lead IT Operations Program Manager Microsoft Corporation Sunnyvale, CA Nov 30, 2013 $147,635
Principal It/Ops Program Manager Microsoft Corporation Redmond, WA Jun 21, 2013 $144,472
IT Operating Manager Keysight Technologies, Inc. Santa Clara, CA Jan 09, 2016 $142,126
Principal It/Ops Program Manager Microsoft Corporation Redmond, WA Jun 21, 2012 $140,264
Senior It/Ops Program Manager Microsoft Corporation Redmond, WA Jun 09, 2016 $121,824
IT Operations Manager Avaya Inc. Ridgefield, NJ Apr 14, 2014 $120,000
IT Operations Manager Expertmarkets, Inc. San Francisco, CA Jun 01, 2013 $120,000
IT Operations Manager Ringcentral, Inc. San Mateo, CA Sep 13, 2013 $120,000
IT Operations Manager Avaya Inc. Coppell, TX Oct 01, 2014 $120,000
IT Operations Manager Exifast, Inc. San Francisco, CA Jan 23, 2012 $120,000
Manager, IT Operations and EDI Superior Vision Benefit Management, Inc. Linthicum, MD Sep 28, 2016 $119,122
Senior It/Operations Program Manager Microsoft Corporation Redmond, WA Jul 04, 2013 $118,000
IT Technical Operations Manager Inovalon, Inc. Bowie, MD Oct 16, 2015 $103,750 -
$113,750
IT Operations Manager Avaya Inc. Coppell, TX Jul 01, 2015 $102,603 -
$141,348
IT OPS Program Manager Microsoft Corporation Redmond, WA Sep 26, 2013 $102,511
IT Technical Operations Manager Medassurant, Inc. Bowie, MD Dec 09, 2011 $100,000 -
$110,000
IT Operations Project Manager World Wide Technology Holding Company, Inc. Maryland Heights, MO Feb 23, 2015 $100,000 -
$120,000
IT Operations Project Manager World Wide Technology Holding Company, Inc. Maryland Heights, MO Mar 23, 2015 $100,000 -
$120,000
IT Operations Manager Akuna Capital LLC Chicago, IL Aug 22, 2015 $100,000 -
$135,000

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Top Skills for An Information Technology Operations Manager

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  1. Infrastructure
  2. Customer Service
  3. Computer
You can check out examples of real life uses of top skills on resumes here:
  • Provide system implementation, coordination of technology infrastructure throughout the facilities to meet current and future requirements.
  • Maximize profitability through superior customer service, effective and prompt communication and follow-up on all pending matters with the customer.
  • Provided technological safeguards and managerial procedures to assure the availability, integrity, confidentiality, authenticity and non-repudiation of computer-based resources.
  • Led Windows 2000 migration on 280+ servers and Windows XP deployment to more than 400 desk tops and workstations.
  • Developed procedures within the company to manage and execute planned deployment and upgrades of technology.

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Top 10 Best States for Information Technology Operations Managers

  1. California
  2. New Jersey
  3. District of Columbia
  4. Connecticut
  5. South Dakota
  6. Delaware
  7. North Carolina
  8. New York
  9. Rhode Island
  10. Virginia
  • (9,607 jobs)
  • (2,257 jobs)
  • (585 jobs)
  • (941 jobs)
  • (184 jobs)
  • (247 jobs)
  • (2,477 jobs)
  • (3,555 jobs)
  • (215 jobs)
  • (2,626 jobs)

Top Information Technology Operations Manager Employers

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Jobs From Top Information Technology Operations Manager Employers

Information Technology Operations Manager Videos

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