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Become An Information Technology Operations Manager

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Working As An Information Technology Operations Manager

  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Getting Information
  • Coordinating the Work and Activities of Others
  • Guiding, Directing, and Motivating Subordinates
  • Deal with People

  • Make Decisions

  • Stressful

  • $114,836

    Average Salary

What Does An Information Technology Operations Manager Do

Top executives devise strategies and policies to ensure that an organization meets its goals. They plan, direct, and coordinate operational activities of companies and organizations.

Duties

Top executives typically do the following:

  • Establish and carry out departmental or organizational goals, policies, and procedures
  • Direct and oversee an organization’s financial and budgetary activities
  • Manage general activities related to making products and providing services
  • Consult with other executives, staff, and board members about general operations
  • Negotiate or approve contracts and agreements
  • Appoint department heads and managers
  • Analyze financial statements, sales reports, and other performance indicators
  • Identify places to cut costs and to improve performance, policies, and programs

The responsibilities of top executives largely depend on an organization’s size. For example, an owner or manager of a small organization, such as an independent retail store, often is responsible for purchasing, hiring, training, quality control, and day-to-day supervisory duties. In large organizations, however, top executives typically focus more on formulating policies and strategic planning, while general and operations managers direct day-to-day operations.

The following are examples of types of top executives working in the private sector:

Chief executive officers (CEOs), who are also known by titles such as executive director, managing director, or president, provide overall direction for companies and organizations. CEOs manage company operations, formulate and implement policies, and ensure goals are met. They collaborate with and direct the work of other top executives and typically report to a board of directors.

Chief operating officers (COOs) oversee other executives who direct the activities of various departments, such as human resources and sales. They also carry out the organization’s guidelines on a day-to-day basis.

General and operations managers oversee operations that are too diverse and general to be classified into one area of management or administration. Responsibilities may include formulating policies, managing daily operations, and planning the use of materials and human resources. They make staff schedules, assign work, and ensure that projects are completed. In some organizations, the tasks of chief executive officers may overlap with those of general and operations managers.

The following are examples of types of top executives working in the public sector:

Mayors, along with governors, city managers, and county administrators, are chief executive officers of governments. They typically oversee budgets, programs, and the use of resources. Mayors and governors must be elected to office, whereas managers and administrators are typically appointed. 

Most educational systems, regardless of whether they are public or private school systems, also employ executive officers. The following are examples of top executives working in the elementary, secondary, and postsecondary educational school systems:

School superintendents and college or university presidents are chief executive officers of school districts and postsecondary schools. They manage issues such as student achievement, budgets and resources, general operations, and relations with government agencies and other stakeholders.

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How To Become An Information Technology Operations Manager

Although education and training requirements vary widely by position and industry, many top executives have at least a bachelor’s degree and a considerable amount of work experience. 

Education

Many top executives have a bachelor’s or master’s degree in business administration or in an area related to their field of work. Top executives in the public sector often have a degree in business administration, public administration, law, or the liberal arts. Top executives of large corporations often have a master’s degree in business administration (MBA).

College presidents and school superintendents are typically required to have a master’s degree, although a doctorate is often preferred.

Although many mayors, governors, or other public sector executives have at least a bachelor’s degree, these positions typically do not have any specific education requirements.

Work Experience in a Related Occupation

Many top executives advance within their own firm, moving up from lower level managerial or supervisory positions. However, other companies may prefer to hire qualified candidates from outside their organization. Top executives who are promoted from lower level positions may be able to substitute experience for education to move up in the company. For example, in industries such as retail trade or transportation, workers without a college degree may work their way up to higher levels within the company to become executives or general managers.

Chief executives typically need extensive managerial experience. Executives are also expected to have experience in the organization’s area of specialty. Most general and operations managers hired from outside an organization need lower level supervisory or management experience in a related field.

Some general managers advance to higher level managerial or executive positions. Company training programs, executive development programs, and certification can often benefit managers or executives hoping to advance.

Important Qualities

Communication skills. Top executives must be able to communicate clearly and persuasively. They must effectively discuss issues and negotiate with others, direct subordinates, and explain their policies and decisions to those within and outside the organization.

Decisionmaking skills. Top executives need decisionmaking skills when setting policies and managing an organization. They must assess different options and choose the best course of action, often daily.

Leadership skills. Top executives must be able to lead an organization successfully by coordinating policies, people, and resources.

Management skills. Top executives must shape and direct the operations of an organization. For example, they must manage business plans, employees, and budgets.

Problem-solving skills. Top executives need to identify and resolve issues within an organization. They must be able to recognize shortcomings and effectively carry out solutions.

Time-management skills. Top executives do many tasks at the same time, typically under their own direction, to ensure that their work gets done and that they meet their goals.

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Information Technology Operations Manager jobs

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Information Technology Operations Manager Career Paths

Information Technology Operations Manager
Information Technology Project Manager Director Of Information
Chief Information Officer
11 Yearsyrs
Information Technology Director Technical Director
Director Of Information
10 Yearsyrs
Chief Information Officer Adjunct Professor
Information Technology Director
10 Yearsyrs
Director, Technical Operations Information Technology Consultant
Information Technology Manager
8 Yearsyrs
Director Of Information Program Manager
Marketing Manager
6 Yearsyrs
Service Delivery Manager Account Executive
National Sales Manager
10 Yearsyrs
Senior Manager Controller
Operations Manager
7 Yearsyrs
Information Technology Director Senior Project Manager
Product Management Director
12 Yearsyrs
Chief Information Officer Management Consultant
Product Manager
7 Yearsyrs
Senior Project Manager Program Management Consultant
Program Manager
8 Yearsyrs
Senior Information Technology Manager Senior Operations Manager
Senior Human Resources Manager
9 Yearsyrs
Senior Consultant Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Information Technology Project Manager Senior Project Manager
Senior Product Manager
9 Yearsyrs
Director Of Information Chief Information Officer
Senior Project Manager
12 Yearsyrs
Technical Project Manager Information Technology Manager
Technical Services Manager
8 Yearsyrs
Senior Project Manager President Of Operations
Vice President & General Manager
12 Yearsyrs
Senior Manager Engineering Director
Vice President Of Engineering
13 Yearsyrs
Service Delivery Manager Senior Manager
Vice President Of Information Technology
12 Yearsyrs
Vice President Of Information Technology Vice President
Vice President Product Development
12 Yearsyrs
Senior Consultant Product Manager
Vice President, Product Management
13 Yearsyrs
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Average Length of Employment
Systems Manager 4.2 years
Operations Manager 4.1 years
Top Employers Before
Consultant 3.2%
Manager 3.1%
Top Employers After
Consultant 3.9%
Manager 2.3%

Information Technology Operations Manager Demographics

Gender

Male

83.7%

Female

13.9%

Unknown

2.4%
Ethnicity

White

75.5%

Hispanic or Latino

10.8%

Asian

9.8%

Unknown

3.3%

Black or African American

0.6%
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Languages Spoken

Spanish

37.8%

French

11.1%

German

8.9%

Japanese

6.7%

Portuguese

4.4%

Mandarin

4.4%

Persian

4.4%

Cheyenne

4.4%

Russian

4.4%

Swedish

2.2%

Chinese

2.2%

Korean

2.2%

Arabic

2.2%

Carrier

2.2%

Hindi

2.2%
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Information Technology Operations Manager Education

Schools

University of Phoenix

31.7%

University of Maryland - University College

6.1%

University of Washington

5.3%

Western Governors University

4.9%

Colorado Technical University

4.9%

Webster University

4.1%

George Mason University

4.1%

Arizona State University

3.7%

Regis University

3.7%

Capella University

3.7%

Stanford University

3.3%

University of Houston

3.3%

Bellevue University

3.3%

Community College of the Air Force

2.8%

Texas A&M University

2.8%

Southern Methodist University

2.8%

Roosevelt University

2.4%

Pennsylvania State University

2.4%

New Jersey Institute of Technology

2.4%

University of Texas at Arlington

2.4%
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Majors

Business

22.7%

Computer Science

15.3%

Information Technology

11.9%

Computer Information Systems

9.9%

Management Information Systems

5.2%

Electrical Engineering

5.0%

Management

4.3%

Information Systems

3.2%

Project Management

3.1%

Computer Networking

2.7%

Computer Engineering

2.6%

Finance

2.3%

Environmental Control Technologies/Technicians

1.9%

Computer Systems Security

1.7%

Communication

1.4%

Marketing

1.4%

Psychology

1.4%

Accounting

1.4%

Education

1.3%

Engineering

1.3%
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Degrees

Bachelors

41.9%

Masters

24.3%

Other

18.8%

Associate

8.6%

Certificate

3.9%

Diploma

1.4%

Doctorate

1.0%

License

0.1%
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Job type you want
Full Time
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Internship
Temporary

Real Information Technology Operations Manager Salaries

Job Title Company Location Start Date Salary
IT Operations Manager Precision Global Consulting Inc. New York, NY Aug 09, 2011 $217,000
FSO-Strategic Technology Advisory Services-IT Operations Senior Manager Ernst & Young U.S. LLP Dallas, TX Oct 03, 2016 $164,958 -
$180,000
Engineering IT Operations Manager Arm, Inc. San Jose, CA Oct 03, 2016 $163,000
Manager, IT Operations Nbcuniversal Media, LLC CA Nov 28, 2015 $159,785
Manager, IT Operations Nbcuniversal Media, LLC CA Dec 02, 2016 $159,785
Fso-Strat Tech Advs Srvcs-IT Operations Manager Ernst & Young U.S. LLP Chicago, IL Mar 04, 2015 $158,000 -
$161,200
FSO Strategic Technology Advisory Services (Stas)-IT Operations Manager Ernst & Young U.S. LLP Charlotte, NC Mar 02, 2016 $156,811
FSO Tech Consulting-CTO IT Operations Manager (Mult. POS.) Ernst & Young U.S. LLP Atlanta, GA Jun 17, 2016 $154,565 -
$184,700
Manager, IT Operations Affymetrix, Inc. Santa Clara, CA Nov 26, 2013 $150,000
IT Research Operations Manager SONY Pictures Entertainment Inc. Culver City, CA Sep 05, 2015 $148,767
Lead IT Operations Program Manager Microsoft Corporation Sunnyvale, CA Nov 30, 2013 $147,635
Principal It/Ops Program Manager Microsoft Corporation Redmond, WA Jun 21, 2013 $144,472
IT Operating Manager Keysight Technologies, Inc. Santa Clara, CA Jan 09, 2016 $142,126
Principal It/Ops Program Manager Microsoft Corporation Redmond, WA Jun 21, 2012 $140,264
Senior It/Ops Program Manager Microsoft Corporation Redmond, WA Jun 09, 2016 $121,824
IT Operations Manager Avaya Inc. Ridgefield, NJ Apr 14, 2014 $120,000
IT Operations Manager Expertmarkets, Inc. San Francisco, CA Jun 01, 2013 $120,000
IT Operations Manager Ringcentral, Inc. San Mateo, CA Sep 13, 2013 $120,000
IT Operations Manager Avaya Inc. Coppell, TX Oct 01, 2014 $120,000
IT Operations Manager Exifast, Inc. San Francisco, CA Jan 23, 2012 $120,000
Manager, IT Operations and EDI Superior Vision Benefit Management, Inc. Linthicum, MD Sep 28, 2016 $119,122
Senior It/Operations Program Manager Microsoft Corporation Redmond, WA Jul 04, 2013 $118,000
IT Technical Operations Manager Inovalon, Inc. Bowie, MD Oct 16, 2015 $103,750 -
$113,750
IT Operations Manager Avaya Inc. Coppell, TX Jul 01, 2015 $102,603 -
$141,348
IT OPS Program Manager Microsoft Corporation Redmond, WA Sep 26, 2013 $102,511
IT Technical Operations Manager Medassurant, Inc. Bowie, MD Dec 09, 2011 $100,000 -
$110,000
IT Operations Project Manager World Wide Technology Holding Company, Inc. Maryland Heights, MO Feb 23, 2015 $100,000 -
$120,000
IT Operations Project Manager World Wide Technology Holding Company, Inc. Maryland Heights, MO Mar 23, 2015 $100,000 -
$120,000
IT Operations Manager Akuna Capital LLC Chicago, IL Aug 22, 2015 $100,000 -
$135,000

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Top Skills for An Information Technology Operations Manager

NetworkInfrastructureCustomerServiceHardwareProceduresWindowsXPDesktopSupportServiceDeliveryStorageProjectManagementWebDataCentersVmwareInformationTechnologyOperationsActiveDirectoryPCSQLServerInformationTechnologyInfrastructureItilHelpdeskSAN

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Top Information Technology Operations Manager Skills

  1. Network Infrastructure
  2. Customer Service
  3. Hardware
You can check out examples of real life uses of top skills on resumes here:
  • Responded to critical network infrastructure failure of deployed unit in the Western Pacific Theater.
  • Managed customer service requirements for various internal and external stakeholders.
  • Converted all agency servers to virtual environment on existing hardware to increases efficiency and reduce costs.
  • Documented all processes and procedures to ensure consistency and repeatable success.
  • Defined standards around Windows image development and maintenance for Windows XP and Windows 7 builds.

Top Information Technology Operations Manager Employers

Information Technology Operations Manager Videos

Day in the Life: Los Angeles Datacenter (QuadraNet)

What Is Operations Management?

Mr.A J Bose, Executive Director Operations & Information Technology, SBI Life Insurance

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