Information technology operations manager job description

U-Haul is seeking an IT Manager to join Systems Operations to manage our Desktop and Collaboration teams. The ideal candidate will have great organizational skills, be familiar with Office 365, email management, and Windows. Additionally, they will have basic knowledge of Agile/Scrum.
Oversee the Scrum process for multiple teams. Project management. Communicating with vendors to troubleshoot issues as well as evaluate new products. Translate upper management directives into actionable work for teams. Filter suggestions from team members up to upper management. Develop and manage plans for software and system updates/upgrades. Coordinate with other managers on cross-team projects. Evaluate effectiveness of current applications. Develop operational procedures and manage documentation



Requirements/Education:


2 year of IT experience. 2 years of management/supervisory experience.



U-Haul Offers:



Full Medical coverage Prescription plans Dental & Vision Plans



New indoor fitness gym Gym Reimbursement Program Registered Dietitian Program Weight Watchers Onsite medical clinic for you and your family



Career stability Opportunities for advancement Valuable on-the-job training Tuition reimbursement program Free online courses for personal and professional development at U-Haul University®



Business and travel insurance You Matter Employee Assistance Program Paid holidays, vacation, and sick days Employee Stock Ownership Plan (ESOP) 401(k) Savings Plan



Life insurance Critical Illness/Group Accident 24-hour physician available for kids Subsidized gym/ membership MetLaw Legal program



MetLife auto and home insurance Mindset App Program Discounts on cell phone plans, hotels, and more LifeLock identity Theft Savvy consumer wellness programs- from health care tips to financial wellness



Dave Ramsey's SmartDollar Program U-Haul federal credit union Wellness Program


AMERCO and its family of companies, including U-Haul, have strived to create a culture of health and wellness. As of February 1, 2020, and consistent with applicable state law, no AMERCO or U-Haul company will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products. By continuing with this application, you are indicating that, if hired, you consent to nicotine screening in the future. This policy will not apply to team members hired before February 1, 2020.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers-and their patients-are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.
Owens & Minor teammate benefits include:
Medical, dental, and vision insurance, available on first working day 401(k), eligibility after 30 days of employment Employee stock purchase plan Tuition reimbursement Development opportunities to grow your career with a global company

Summary

Manages the daily operations of company applications and databases on an enterprise level. Manages a team of outsourced vendors/insourced teammates that perform necessary daily tasks as well as provide some basic as needed system administrator duties. Manages the overall application portfolio, advises on necessary risks/issues/upgrades/roadmaps, and participates in creating strategies and policies to meet business goals. Participates in the ITIL service delivery process, inbounding continual service improvement initiatives.

Core Responsibilities
Leads the Owens & Minor Enterprise Applications and Database Support teams, directly overseeing teammates and external contractors. Reviews Team and individual teammate performance on a continuous basis, providing management oversight for team activities.Maintains an applications inventory within the portfolio, understanding business use, risks, support, and upgrade paths.Analyzes systems to drive implementation of the Enterprise application and database standards, compliance, and governance Create technical KPIs, goals, and performance metrics to ensure capacity to scale stable operations while driving continuous improvement throughout the organization.Provides business review and approval for all Enterprise applications and database system-level change requests. Validates and approves all change requests from Change Control and Cross Functional Team meetings.Identifies key interactions and dependencies across separate systems and platforms. Evaluates the total cost of ownership and return on investment of various architecture alternatives.Utilizes expertise to provide ongoing training, support and education for teammates and external contractors.Participates in special projects as needed (oversight/coordination of key implementation projects, coordinating plans with Technical teams, developing/modifying applicable project plans, etc.).Manages and monitors Enterprise application-related operational expenses. Evaluating the total cost of ownership and return on investment of various architecture alternatives Minimizes production related impacts by participating in the related ITIL processes of incident, problem, change, and continual improvement.Requires participation in an on-call rotation that responds to production impacting incidents within a 24x7x365 environment Performs additional duties as directed.

Qualifying Experience
Bachelor's degree, preferably in related field (Information Technology, Computer Science, etc.) ITIL v 3 or higher certification preferred5 or more years of related IT experience (technical architecture, network management, application development, information analysis, database management, operations, etc.)1 or more years of relevant IT supervisory/management experience.Or any combination of education and experience to meet the above requirements Excellent written and verbal communication skills Excellent planning and organizational skills Excellent project management skills Good presentation skills Ability to lead and provide guidance and supervision to others Ability to demonstrate strong consultative skills within healthcare and distribution environments Ability to analyze data, draw conclusions, make recommendations and implement solutions Ability to design, implement and integrate IT hardware/software for its use in business environments Ability to anticipate, recognize and resolve technical (hardware, software, application or operational) problems Requires participation in an on-call rotation that responds to production impacting incidents within a 24x7x365 environment

If you feel this opportunity could be the next step in your career, we encourage you to apply.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

Evolver is seeking an Operations Manager / Deputy Program Manager to lead a team of 32 (3 team leaders) IT professionals on a federal support services contract. The contract includes aspects of IT support including Tier 2/3 Service Desk Support, Laptop Imaging and Deployment, Inventory and Asset Management, VIP (White Glove) Desktop Support, Training, and Quality Assurance. This position also serves as the Deputy Program Manager and works in close collaboration with other teams and client staff to advance support objectives including efficiency, customer satisfaction, and overall effectiveness of IT resources.

This an essential position and requires work on-site Monday through Friday in Washington, DC (next to Smithsonian Metro) with occasional travel to other offices in Virginia and Maryland. You and your co-workers will adhere to CDC-approved COVID-19 guidelines while on site.
Essential Job Duties and Responsibilities


Manages the day-to-day operations of Laptop Imaging and Deployment, Telecommunications, Inventory and Asset Management, and VIP Desktop Support including the management support personnel.

Responsible for hiring, evaluating, scheduling, and mentoring staff Manage and complete work plan objectives and special projects Achieve high quality operations that meet Service Level Agreements resulting in high customer satisfaction levels Work with the Program Manager to improve customer service standards through process improvements, work instructions, and training Work directly with end users when incident, request, or problem escalation is viewed as necessary Contribute to the production of weekly, monthly, and ad-hoc reporting for the client. Respond to issues and address challenges to contract success as well as proactively identify and mitigate risks

Assist in proposal development when needed


Knowledge, Skills, and Abilities:



Great communicator to ensure good leadership, but also enhanced relationship with customer representatives Must be a critical thinker who is detail-oriented, organized, and can work under tight deadlines. Excellent computer skills, including high level of proficiency with Microsoft Office, including Excel, Outlook, and Word Knowledge of hardware asset life cycle management processes Demonstrated excellent oral and written communication skills with the highest levels of internal and external management Working knowledge of Help Desk Institute (HDI) and ITIL Service Delivery best practices Have previous government contract experience Working knowledge of Service Delivery performance metrics Familiarity with PMI PMBOK and/or Six Sigma practices


Minimum Qualifications and Requirements



At least 5 (Five) years' experience in a lead position for customer support operations for federal government contract chartered with large scale, multi-faceted IT support At least 5 (Five) years' experience with Remedy IT ticketing software, including the ability to create ad-hoc reports, and manage work/ticket queues At least 5 (Five) years' experience in a Windows 10, MS Office 365 including supporting workstations and laptops Bachelor's Degree in business, computer science, engineering, or information systems or 8 yrs of equivalent experience.


Training and Certifications (required and desired)



Desired
:

Help Desk Institute (HDI) Service Delivery certification ITIL Service Delivery Certification

Program Management Professional (PMP) certification


EOE Statement



At Evolver, we foster teamwork, growth, individuality and entrepreneurialism. We value employee opinions and encourage them to make a difference by getting involved and being thought-leaders. As a part of the Evolver team, we actively promote a working and learning environment that supports a highly qualified workforce and a quality of work life that is based on trust and respect for all employees resulting in a healthy and trusting organizational culture.



Evolver, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability or veteran status. Evolver offers a comprehensive benefits plan including (but not limited to): medical, dental, vision, 401(k), life, AD&D and short term and long term disability insurance.