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DC IT Operations Manager

Microsoft Corporation
Ashburn, VA
Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I **Datacenter IT Operations Manager** , you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.
Empower Billions!

Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Be at the forefront of the action in CO+I as part of our global datacenter operations.

\#COICareers #Buildthecloud #Changetheworld #WeSeeYou #RepresentationMatters

In the Information Technology (IT) Operations Manager role, you will work with the Datacenter Operations Manager and Datacenter Project Managers to drive and implement consistent programs across your datacenter. With your team, you will enable the build out, onboarding and operationalization of new datacenter capacity, and actively participate in the incident and outage process to ensure proper root cause analysis and appropriate follow-up with affected site contacts. This role calls for a balance of leadership, influence skills, supportive individual contributions, and expertise in enterprise-level operations.

**Responsibilities**

**As a successful Datacenter IT Operations Manager, your performance objectives include:**

+ Empowering a culture of safety, security, and compliance in all aspect of datacenter activities

+ Leading and managing a team of high-performing individual contributors and their ongoing talent development

+ Managing and overseeing datacenter site services, logistics, and deployment

+ Collaborating and coordinating with multiple internal business groups to ensure the successful delivery of service levels

+ Analyzing production operations and initiate corrective actions to ensure operational stability

+ Initiate and establish quality standards for the Datacenter teams and manage those initiatives through to completion

+ Learn, live, and coach the One Microsoft culture and values.? Lead through change by bringing clarity, generating energy, and delivering success

**Qualifications**

**Required Qualifications:**

+ At least three years' experience managing physical operations in an IT and/or Critical Environment infrastructure

+ At least two years' experience leading and motivating a diverse, technical workforce

+ Willingness to work flexible hours, non-business hours, or other scenarios required by rhythm of the business

**Preferred Qualifications:**

+ Enterprise-level Experience in managing large-scale and complex projects/programs

+ Working knowledge of audit and compliance requirements in a large global enterprise

+ Strong problem-solving skills, analytical capabilities, data analysis, and attention to detail

+ Strong verbal and written communication and organization skills

+ Must be able to multi-task and project manage many tasks simultaneously

+ College or university degree in Electrical/Mechanical Engineering, Computer Science, Telecommunications, or equivalent experience

**Background Check Requirements:**

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

+ Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

+ Citizenship Verification: This position requires verification of US Citizenship to meet federal government security requirements.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form (https://careers.microsoft.com/us/en/accommodationrequest) .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

\#COICareers
32d ago

IT/ERP Operations Program Manager

Bae Systems
Reston, VA
Provides operational and maintenance program support for the Information Technology (IT) Business Applications organization, managing and providing operational support for several application portfolio teams related to technical and maintenance efforts. Involved in all aspects of planning, scheduling, resource coordination, and execution activities for successful deployments of changes, upgrades, implementations of applications across the application portfolios. Conducts planning meetings to capture work tasks, determine hour by hour scheduling of tasks and assigned resources. Runs associated cut-over and deployment meetings to ensure seamless execution of deployed application related efforts. Coordinates technical resources and conducts business awareness meetings to plan and track patch testing on the application technology stacks; i.e; database, Weblogic, software. Provides real time issue escalation, resolution, and resource support coordination. Conducts technical and business awareness meetings to track technical issues, architecture reviews, status of application in-flight efforts, and provide meeting minutes, actions, and follow-up discussions where needed. Keeps all IT and Business stakeholders aligned with project status, priorities, and target deployments. Assesses issues, creates action plans and develops resolutions to meet productivity, quality, and client-satisfaction goals and objectives. Completes and delivers compliance artifacts as scheduled and on an ad hoc basis as required by the business. Adheres to guidance related to completing, documenting, delivering and storing compliance artifacts.

Work on complex technical projects. Work under guidance provided direction toward predetermined long-range goals and objectives. Assignments are often self-initiated. Determine and pursue courses of action necessary to obtain desired results. Work checked through technical guidance and agreement with others rather than by formal review by direct manager. Serves as organization spokesperson on advanced projects being supported. Acts as advisor to management and customers on assigned projects, tasks, and objectives. Work involves interfacing and communicating with multiple business disciplines that include finance, accounting, project accounting, procurement, contracts, and manufacturing teams on IT related work in support of these functional business areas.
**Required Education, Experience, & Skills**

**Typical Education and Experience**

Typically a Bachelor's Degree and 10 years work experience or equivalent experience

**Required Skills and Education**

Strong leadership and interpersonal skills, including the ability to lead across functional teams. Self-directed proactive and able to work independently. Detail oriented, organized and disciplined. Scheduling and project management experience. Expertise in standard office software including: Microsoft Project, Visio, Excel, Word, and PowerPoint. Excellent oral and written communication skills. Ability to manage in a matrix environment as well as ability to manage virtual teams. Strong stakeholder management skills. Self-motivated with passion to learn and expand IT Operations skills. Experience with SW Development, configuration management and IT Change Control processes. Experience executing small, medium, and large projects through the entire project management lifecycle. Experience in an IT Service Delivery organization

**Preferred Education, Experience, & Skills**

_Background in Information Technology field preferred either from direct education and/or experience. PMP Certification. ITIL Certification/s._

**IT/ERP Operations Program Manager**

**73839BR**

EEO Career Site Equal Opportunity Employer. Minorities . females . veterans . individuals with disabilities . sexual orientation . gender identity . gender expression
New
7d ago

Senior IT Ops Manager

Kforce
Reston, VA
Kforce has a client in Reston, VA that is seeking a Senior IT Ops Manager.Responsibilities: * Senior IT Ops Manager will work with all of the technical teams to provide operations, modernization, and enhancements to the enterprise operations division * Develop, cultivate and manage customer relationships * Provide day-to-day management of all of the operational teams * Senior IT Ops Manager will plan and recommend machine modifications or additional equipment to increase the capacity of the system * Team Management - Assist in team development while holding teams accountable for their commitments, removing roadblocks to their work; leveraging organizational resources to improve capacity for project work, and mentoring and developing team members * Team building - Senior IT Ops Manager will promote empowerment of the team, ensure that each team member is fully engaged in the project and making a meaningful contribution, and encourage a sustainable pace with high-levels of quality for the team * 5 years of supervisory experience as a Senior IT Operations Manager supporting 24/7/365 Service Desk, Network Operations, and Asset Management * Any of the following certifications: CISSP, CRISC, CISM, ITILv3 intermediate or expert level * Demonstrated experience with a variety of call center support services * Strong interpersonal skills including mentoring, coaching, collaborating, and team building * Strong analytical, planning, and organizational skills with an ability to manage competing demands * Strong knowledge and understanding of business needs with the ability to establish/maintain high level of customer trust and confidence * Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.*Compensation Type:*Hours
47d ago

IT Operations Manager (Staff Level)

Northrop Grumman
Falls Church, VA
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At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.

Enterprise Services (ES), the Shared Services Organization for Northrop Grumman, is made up of service based organizations that serve the business sectors of the enterprise. One of those service functions is the Architecture and Engineering organization within our Next Gen Technology Service Function. The role of the Architecture and Engineering organization is to plan, design, construction oversight, and commissioning of highly critical digital architectures, platforms, environments and systems that directly support internal and external customers and the enterprise.

The Architecture and Engineering organization is seeking an Operations Manager to lead all aspects of the operations for our team and to own the responsibility for delivering digital solutions for the entire corporation. The role will report directly to the Director, Architecture and System Engineering and will be located in Falls Church, VA.
Roles and Responsibilities include, but are not limited to, the following:

• Drive digital transformation best practices into our products, services and offerings.
• Apply data management, model-based and lean agile industry best practices across our operations, systems and processes.
• Leads and directs one or more project teams engaged in the design, implementation and modification of IT projects that span across functional organizations.
• Prepares project execution plan and identifies appropriate technical and business resources needed for the team.
• Ensures projects are completed on schedule, within budget and meets technical requirements of the assignment.
• Keeps current on advances in the field of IT. Provides technical and analytical guidance to project team.
• Provide direct support to the directorates driving digital transformation and other key executive leadership.
• Build relationships with program managers and functional staff to enable success in achieving program goals / objectives
• Support new program startup, including planning, baselines, scheduling and earned value reporting leading to successful execution.
• Oversee status and timely reporting of program escalation, reviews and metrics.
• Identify gaps and resources needed to assist programs in successful digital transformation execution.
• Manage budgets and financial forecasting for the organization.

Basic Qualifications:

• Bachelor's degree and a minimum of 14 years of relevant experience; or Master's degree with 12 years relevant experience
• Easily demonstrate a broad portfolio of varying experiences; such as: , Program/Project Management, Engineering, Manufacturing/Production, Information Technology, Cyber Security, Data Analytics/Management, Global Supply Chain, and/or Quality/Mission Assurance
• Experience in providing innovative solutions to complex, undefined challenges and successfully executing those solutions
• Proven ability to effectively support and integrate large diverse teams, across multiple locations.
• Established capability to communicate technically dense/business critical concepts to audiences of varying seniority and expectations, in a simple, effective, and impactful manner.

Preferred Qualifications:

• Master's, MBA or PhD degree in a technical, business or related field
• Agile / Lean Agile expertise
• Model-Based Systems Engineering / Model-Based Engineering expertise
• Strong understanding of Northrop Grumman policies and practices and / or in a similar corporate culture
• Experience with the Defense Community customers
• Demonstrated leadership and teamwork skills across multiple disciplines
• DoD secret clearance

Employees may be eligible for a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.

Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for most positions.
New
4d ago
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Manager, IT Infrastructure and Operations

ATCC
Manassas, VA
The Manager, IT Infrastructure and Operations (IT I&O) is responsible for the efficient and effective delivery of all third-party and internally managed infrastructure used to support IT services across the enterprise. The scope of responsibility encompasses managing network infrastructure, server infrastructure, systems administration, desktop support, lab equipment, help desk and service management reporting. This person will have excellent technical infrastructure experience, strong project management acumen, solid vendor management skills and a service-oriented approach to infrastructure operations. A member of the IT leadership team, this role reports directly to Chief Information Technology Officer and works with the management at all levels of ATCC and information technology professionals to provide IT Services.

This position must work and think independently; duties of this position are to be completed under minimal guidance. Discretion in handling assigned responsibilities, including the ability to resolve problems and exercise good judgment while maintaining confidentiality. Functions are to be completed in a timely manner with acceptable quality.
Responsibilities Sets the mission and the vision of the IT I&O organization to foster a business-oriented culture and mindset driven by continual service improvement techniques. Leads the development of the IT I&O service strategy and technical roadmap and ensures alignment with the overall IT and company strategic plans. Works with IT leadership on the service portfolio and governance required to prioritize resources including budget. Manages the internal and external personnel and resources associated with support for workstations, servers, networks, phones, audio/visual, IT service desk, desktop support and lab equipment. Develops and controls the annual operating expenditure and capital expenditure budgets for the IT I&O organization. Defines, develops, and manages a comprehensive and integrated ITSM landscape based on best-practice processes, disciplines and related tool sets. Drives continual service improvement. Maintains currency on new technologies and platforms and provides direction on what emerging technologies should be acquired to enhance IT capabilities to meet business needs. Provides strategic direction for the design, development, operation and support of IT systems including the full life cycle of technical architecture, infrastructure engineering, infrastructure operations and support. Directs the development of the IT I&O sourcing strategy and provides oversight of strategic vendors and partners. Serves on IT planning and policy committees and drives development of enterprise technology standards, governance process and performance metrics to ensure that IT I&O delivers value to the enterprise. Manages the IT I&O compliance with applicable regulations and standards including but not limited to PCI DSS, GDPR, ISO 27001, and the NIST Cybersecurity Framework. Qualifications Education and Experience: Requires a bachelor's degree in computer science, information systems or related field or equivalent experience. Requires eight (8) + years' of experience in the field and two (2) + years of leadership experience. Knowledge, Skills and Abilities: Exceptional leadership skills with the ability to develop and communicate an IT I&O vision that motivates the IT I&O team and meets business needs. Ability to build a strong partnership with the business and demonstrate IT I&O value. Deep understanding of current and emerging I&O technologies and methods (e.g. cloud technologies) and experience employing these technologies. Proven experience or demonstrated capability in leading IT transformational initiatives in complex and dynamic environments. Able to think and operate on both the strategic and tactical levels; develop short term solutions that complement longer term goals. Success in leveraging traditional best practices such as ITSM, Dev Ops, Lean and other methods used to optimize agility. Self-starter, motivated and takes initiative; strong interpersonal and problem-solving skills; able to work collaboratively with all levels of staff to resolve problems and external partners to maximize performance, creativity, problem solving and results. Seek, learn, and apply new skills/knowledge to perform job responsibilities. Attentive to detail with a high level of accuracy; exercise sound judgment and strong project management skills. Resourceful, diplomatic and professional; deliver outstanding customer service while managing relationships; a can-do attitude and work style that supports teamwork (and lead teams), collaboration and positive relationships. Excellent written and verbal communication skills, including excellent listening skills and presentation skills to communicate clearly, concisely and effectively. Adaptable; be able to shift priorities and focus as departmental and/or business demands change Strong analytical, strategic thinking, conceptual planning, and strategic execution skills, as well as effective influencing and negotiation skills; organized and completes tasks ahead of schedule. Position-relevant computer experience including Microsoft Office. Follow all company safety practices, Standard Operating Procedures (SOP's) and policies. Preferred Qualifications: ITIL v3 certification. Experience with Agile and Lean practices. Experience working with or for Federal Contractors. Experience in manufacturing and/or life sciences. Project Management Professional (PMP) certification. Other Duties: Perform other duties as assigned. Founded in 1925, ATCC is a non-profit organization with a mission to acquire, authenticate, preserve, develop, standardize, and distribute biological materials and information for the advancement and application of scientific knowledge. ATCC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
New
1d ago

Senior IT Operations Manager

Wabtec Corporation
Germantown, MD
Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress, creating transportation solutions that move and improve the world. Wabtec has approximately 27,000 employees in facilities throughout the world. Visit the company's new website at: http://www.WabtecCorp.com.

It's not just about your career… or your job title…it's about who you are and the impact you are going to make on the world. Do you want to go into uncharted waters…do things that haven't been done to make yours and someone else's life better? Wabtec has been doing that for decades and we will continue to do so! Through our people, leadership development, services, technology and scale, Wabtec delivers better outcomes for global customers by speaking the language of industry.
Senior Manager, Digital Operations, Core Electronics & Analytics

The Sr. Manager of Digital Operations is responsible for managing existing operations and implementing new operations processes within their organization, managing expectations across all stakeholder groups, sharing responsibility for project success.

Duties and Responsibilities:

* Design, Develop, Implement and support the use of technology with geographically distributed infrastructure systems. Provide management of the tactical IT plans to ensure they meet current needs and are responsive to future needs. Maintain the integrity of the systems by applying security best practices.
* Manage a locally develop ERP system and a team of developers.
* Manage all internal, co-located, or cloud-based data centers and related systems.
* Manage global IT assets, including software licenses and hardware complete lifecycle management.
* Supervise and provide technical leadership to technical staff and ensure compliance with appropriate policies.
* Develop and manage adherence to departmental Change Management and Service Level Agreements (SLAs).
* Define, develop, maintain, and test Standard Operating Procedures (SOPs) for all operational processes.
* Participate in budgeting, process, and manage IT infrastructure-related projects and investments.
* Identify and respond to technology-related professional growth needs for all staff members and train staff appropriately.

Supervisory Responsibilities

* Managing staff of 4 -5 employees.
* Monitoring and reviewing the work of staff members, including conducting annual performance reviews.
* Ensuring staff compliance with Company policy, quality processes, work standards
* Other duties as assigned

Minimum Qualifications:

Knowledge, Skills and Abilities:

* Knowledge/experience in Cloud and Cloud technologies. AWS, Google Cloud, Docker, Kubernetes, and more.
* Minimum 5 years of IT management experience
* Experience with DevOps, CDIC pipeline, Jenkins, Ansible, and more
* Hands-on experience in 24x7x365 technical operations or SaaS Operations preferred.
* Hands-on management of SaaS platform.
* Experience in implementing operational tools like deployment, provisioning, monitoring, performance measurement tools, etc.
* Experienced in design, performance, availability, and scalability of the Infrastructure.
* Understands cloud solution approaches from a technical (infrastructure), service management, financial and sourcing perspective.
* Experienced in defining and leading proof of concepts and pilots to support the use of cloud computing.
* Responsible for multiple infrastructure environments - development, staging, QA. R&D and production environment monitoring, performance, release/deployment, security, reliability, availability, capacity, latency, and other non-functional concerns.
* Has demonstrated the initiative to explore alternate technology and approaches to solving problems
* Skilled in breaking down problems, documenting problem statements, and estimating efforts.
* Experience in Designing and building advanced automated Infrastructure deployment frameworks.
* Ability to take ownership of projects and deliver while mentoring and helping the team.
* Able to ensure understanding of issues and present a clear rationale. Able to speak to mutual needs and win-win solutions. Can use two-way communication to influence outcomes and ongoing results
* Strong oral and written communication skills
* Strong interpersonal skills
* Effective team building and problem-solving abilities
* Knowledge of automated software and system management tools.
* Knowledge of system and software quality assurance best practices and methodologies.
* Knowledge of software application tech stacks and dev tools
* Knowledge of programming languages and other Web Technologies,
* Knowledge of database design and file management techniques

Wabtec Corporation is committed to taking on the world's toughest challenges. In order to fulfill that commitment we rely on a culture of leadership, diversity and inclusiveness. We aim to employ the world's brightest minds to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles…people like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.
35d ago

IT Enterprise Operations Manager

Mantech International Corporation
Springfield, VA
Secure our Nation, Ignite your Future

Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech International Corporation, you'll help protect our national security while working on innovative projects that offer opportunities for advancement.

Currently, ManTech is seeking a motivated, career and customer-oriented IT Enterprise Operations Manager to join our team in Springfield, VA.

Responsibilities include, but are not limited to:

* Provide IT Operations Management leadership by managing, and overseeing large-scale enterprise operations and support teams for major IT organizations and/or Service Providers.
* Manage globally dispersed teams with responsibility for service operations comprising at a minimum information system operations, administration, O&M, and security
* Oversee O&M operations of complex IT solutions in a large scale, globally distributed enterprise.
* Support the continuous monitoring and management of enterprise systems to include security, capacity, performance, availability, and facility support elements (i.e. power/cooling).

Basic Qualifications:

* Shall have 10 or more years' experience in supporting enterprise IT Operations.
* Shall have 7 or more years' experience in providing IT Operations Management duties and responsibilities leading, managing, and overseeing large-scale enterprise operations and support teams for major IT organizations and/or Service Providers.
* Shall have a Bachelor's degree from an accredited college or university in the field of
* Systems Management or equivalent field.
* 7 or more years of prior relevant professional work experience and/or active duty military history demonstrating related functions and responsibilities would be accepted instead.
* Demonstrated experience managing globally dispersed teams with responsibility for service operations comprising at a minimum information system operations, administration, O&M, and security,
* Demonstrated experience in overseeing O&M operations of complex IT solutions in a large scale, globally distributed enterprise.
* Demonstrated support of continuous monitoring and management of enterprise systems to include security, capacity, performance, availability, and facility support elements (i.e. power/cooling).
* Shall meet the minimum credential requirements for a Journeyman proficiency level for specialty area Operations & Maintenance - Customer Service & Technical Support as outlined in SECNAV M-5239.2.

For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.

ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access http://www.mantech.com/careers/Pages/careers.aspx as a result of your disability. To request an accommodation please click careers@mantech.com and provide your name and contact information.
43d ago

IT Operations Manager

Engility Corporation
Germantown, MD
The Civilian Business Unit of SAIC is seeking a highly qualified Operations Manager to lead a staff of IT personnel on a large federal Information Technology (IT) contract in the Washington DC Metropolitan area.

Job Duties/Responsibilities: Plans, directs, and coordinates the operational and tactical activities of individuals responsible for the delivery of Service Desk and Endpoint Management (Tier 2). Establishes objectives and plans for the team's operations; identifies and assembles the optimal combination of personnel, technologies, and methodologies to meet current and near-term requirements; translates organizational objectives into work plans; creates contingency plans to meet changes in business circumstances. Position will perform a wide variety of functions as needed to help the team deliver successful results. Responsible for the delivery of the services to the customer and ensuring the services meet the requirements of the contract, customer, regulations, compliance and all other aspects required for outstanding service delivery.

The position will work closely with the government technical leadership, customer organizations and the SAIC Program Manager. The duties will include interfacing with the customer organizations at all levels from CIO to Analysts; developing and meeting project technical and schedule requirements; directing and/or supervising personnel; helping to manage all aspects of the program supporting Service Desk and Endpoint Management teams and technologies.
Required:

* Bachelors from an accredited university and ten (10) years or more of related experience or Masters and eight (8) years or more experience.
* Two years of management experience overseeing large IT personnel and projects. This must include all aspects of personnel management including hiring, performance management, training/compliance, annual salary planning and all other dimension.
* IT knowledge including service desk, endpoint management both desktops and laptops. Endpoint experience must include patching, compliance management, asset management, OS upgrades, application mangement and all aspects of lifecycle. Service desk experience must include all aspects from ticket intake to resolution, developing/managing SLA's, ensuring outstanding customer service and all related activities to develop and maintain and world class service desk.
* Must be able to demonstrate the ability to work independently and with minimal direction.
* Tactical and strategic service desk/endpoint management delivery experience ensuring continual improvement and leverage cutting edge technology such as AI to maximize resource utilization.
* Must have experience with a wide variety of technologies such as Windows 10, MAC, Mobile Device Management and all others related to providing these technologies to users.
* Knowledge of IT service management best practices including ITIL and similar approaches. Either possess or be able to obtain ITIL 4 certification
* Project Management Professional (PMP) Certification required
* Demonstrated ability to produce high-quality deliverables created through collaboration including technical and process documentation.
* Excellent analytical skills to uncover root causes to issues.
* Outstanding written and verbal communication skills including ability to develop and deliver presentations to high level customers successfully.

COVID Policy: Prospective and/or new employees will be required to adhere with SAIC's vaccination policy. All SAIC employees must be fully vaccinated and they must submit proof of vaccination on their first day of employment. Prospective or new employees may seek an exemption to the vaccination requirement at Contact Us and must have an approved exemption prior to the start of their employment. Customer site vaccination requirements, if more strict, will take precedence over SAIC's vaccination policy.
60d+ ago

IT Operations Manager

SAIC (Science Applications Int.)
Germantown, MD
The Civilian Business Unit of SAIC is seeking a highly qualified Operations Manager to lead a staff of IT personnel on a large federal Information Technology (IT) contract in the Washington DC Metropolitan area.

Job Duties/Responsibilities: Plans, directs, and coordinates the operational and tactical activities of individuals responsible for the delivery of Service Desk and Endpoint Management (Tier 2). Establishes objectives and plans for the team's operations; identifies and assembles the optimal combination of personnel, technologies, and methodologies to meet current and near-term requirements; translates organizational objectives into work plans; creates contingency plans to meet changes in business circumstances. Position will perform a wide variety of functions as needed to help the team deliver successful results. Responsible for the delivery of the services to the customer and ensuring the services meet the requirements of the contract, customer, regulations, compliance and all other aspects required for outstanding service delivery.

The position will work closely with the government technical leadership, customer organizations and the SAIC Program Manager. The duties will include interfacing with the customer organizations at all levels from CIO to Analysts; developing and meeting project technical and schedule requirements; directing and/or supervising personnel; helping to manage all aspects of the program supporting Service Desk and Endpoint Management teams and technologies.
Qualifications

Required:

* Bachelors from an accredited university and ten (10) years or more of related experience or Masters and eight (8) years or more experience.
* Two+ years of management experience overseeing large IT personnel and projects. This must include all aspects of personnel management including hiring, performance management, training/compliance, annual salary planning and all other dimension.
* IT knowledge including service desk, endpoint management both desktops and laptops. Endpoint experience must include patching, compliance management, asset management, OS upgrades, application mangement and all aspects of lifecycle. Service desk experience must include all aspects from ticket intake to resolution, developing/managing SLA's, ensuring outstanding customer service and all related activities to develop and maintain and world class service desk.
* Must be able to demonstrate the ability to work independently and with minimal direction.
* Tactical and strategic service desk/endpoint management delivery experience ensuring continual improvement and leverage cutting edge technology such as AI to maximize resource utilization.
* Must have experience with a wide variety of technologies such as Windows 10, MAC, Mobile Device Management and all others related to providing these technologies to users.
* Knowledge of IT service management best practices including ITIL and similar approaches. Either possess or be able to obtain ITIL 4 certification
* Project Management Professional (PMP) Certification required
* Demonstrated ability to produce high-quality deliverables created through collaboration including technical and process documentation.
* Excellent analytical skills to uncover root causes to issues.
* Outstanding written and verbal communication skills including ability to develop and deliver presentations to high level customers successfully.

Overview

SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit saic.com or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.
60d+ ago

IT Operations Manager

SAIC
Germantown, MD
The Civilian Business Unit of SAIC is seeking a highly qualified Operations Manager to lead a staff of IT personnel on a large federal Information Technology (IT) contract in the Washington DC Metropolitan area.

Job Duties/Responsibilities: Plans, directs, and coordinates the operational and tactical activities of individuals responsible for the delivery of Service Desk and Endpoint Management (Tier 2). Establishes objectives and plans for the team's operations; identifies and assembles the optimal combination of personnel, technologies, and methodologies to meet current and near-term requirements; translates organizational objectives into work plans; creates contingency plans to meet changes in business circumstances. Position will perform a wide variety of functions as needed to help the team deliver successful results. Responsible for the delivery of the services to the customer and ensuring the services meet the requirements of the contract, customer, regulations, compliance and all other aspects required for outstanding service delivery.

The position will work closely with the government technical leadership, customer organizations and the SAIC Program Manager. The duties will include interfacing with the customer organizations at all levels from CIO to Analysts; developing and meeting project technical and schedule requirements; directing and/or supervising personnel; helping to manage all aspects of the program supporting Service Desk and Endpoint Management teams and technologies.
**Qualifications**

Required:

+ Bachelors from an accredited university and ten (10) years or more of related experience or Masters and eight (8) years or more experience.

+ Two+ years of management experience overseeing large IT personnel and projects. This must include all aspects of personnel management including hiring, performance management, training/compliance, annual salary planning and all other dimension.

+ IT knowledge including service desk, endpoint management both desktops and laptops. Endpoint experience must include patching, compliance management, asset management, OS upgrades, application mangement and all aspects of lifecycle. Service desk experience must include all aspects from ticket intake to resolution, developing/managing SLA's, ensuring outstanding customer service and all related activities to develop and maintain and world class service desk.

+ Must be able to demonstrate the ability to work independently and with minimal direction.

+ Tactical and strategic service desk/endpoint management delivery experience ensuring continual improvement and leverage cutting edge technology such as AI to maximize resource utilization.

+ Must have experience with a wide variety of technologies such as Windows 10, MAC, Mobile Device Management and all others related to providing these technologies to users.

+ Knowledge of IT service management best practices including ITIL and similar approaches. Either possess or be able to obtain ITIL 4 certification

+ Project Management Professional (PMP) Certification required

+ Demonstrated ability to produce high-quality deliverables created through collaboration including technical and process documentation.

+ Excellent analytical skills to uncover root causes to issues.

+ Outstanding written and verbal communication skills including ability to develop and deliver presentations to high level customers successfully.

COVID Policy: Prospective and/or new employees will be required to adhere with SAIC's vaccination policy. All SAIC employees must be fully vaccinated and they must submit proof of vaccination on their first day of employment. Prospective or new employees may seek an exemption to the vaccination requirement at Contact Us (https://www.saic.com/contact/contact\_us) and must have an approved exemption prior to the start of their employment. Customer site vaccination requirements, if more strict, will take precedence over SAIC's vaccination policy.

REQNUMBER: 2111678

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability
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Average Salary For an Information Technology Operations Manager

Based on recent jobs postings on Zippia, the average salary in the U.S. for an Information Technology Operations Manager is $114,256 per year or $55 per hour. The highest paying Information Technology Operations Manager jobs have a salary over $157,000 per year while the lowest paying Information Technology Operations Manager jobs pay $82,000 per year

Average Information Technology Operations Manager Salary
$114,000 yearly
$55 hourly
Updated October 25, 2021
82000
10 %
114000
Median
157000
90 %

Highest Paying Cities For Information Technology Operations Manager

0 selections
CityascdescAvg. salaryascdescHourly rateascdesc
San Mateo, CA
$156,118
$75.06
New York, NY
$139,763
$67.19
Philadelphia, PA
$138,655
$66.66
Bowie, MD
$131,965
$63.44
East Haven, CT
$127,225
$61.17
Alpharetta, GA
$125,174
$60.18

5 Common Career Paths For an Information Technology Operations Manager

Information Technology Project Manager

An information technology project manager is responsible for supervising the technology department, ensuring that all tasks are being done by following technological strategies and solutions. Information technology project managers' duties include monitoring the technology team's daily operation, handling team members' concerns, managing customers' inquiries and complaints, helping team members' in achieving their professional growth, creating reports, sharing updates during team and board meetings, and maintaining effectivity of operational procedures. An information technology project manager must have excellent leadership and decision-making skills to decide on the best strategies in meeting the company's objectives.

Information Technology Director

An information technology (IT) Director is a professional responsible for the management, strategy, and execution of an organization's IT infrastructure. He/She supervises a team of workers while working with the organization's management and external vendors and advisors. Aside from managing workers, an IT director should possess problem-solving skills and an aptitude for organizational thinking. An IT director must also identify new market opportunities and should lead an effort to improve the organization's IT process.

Senior Project Manager

Senior project managers are experienced employees assigned to oversee a specific project in the organization. They manage the project from conception to execution. They are onboard the project from the ideation phase, providing valuable insights to ensure the success of the project. Senior project managers are also in charge of managing the budget, ensuring that the expected timelines are followed, adjusting strategies when needed, and guiding project team members. It is important for senior project managers to be good leaders and communicators. They should be able to balance the interests of all the stakeholders involved in the project. They should have good interpersonal skills and decision-making skills.

Information Technology Systems Manager

An information technology systems manager is responsible for monitoring the efficiency and optimal performance of the organization's technology systems. Information technology systems managers ensure the safety and security of all the network systems, developing standard operating procedures to avoid unauthorized access and suspicious activities. They also identify technical opportunities to improve network infrastructures and technology solutions. An information technology systems manager must have excellent knowledge of the technology industry, as well as a strong command of programming languages and system codes to design configuration and maintain the stability of systems.

Technical Project Manager

The role of technical project managers is to oversee the planning and management of projects within a company. They are considered as the lead subject matter expert in terms of technology concerns. They have varied duties that include ensuring the completion of projects within an established budget and time frame, hiring and training support members, and improving resource management and project planning. They also communicate with stakeholders and collaborate with other departments, all to attain a common goal.

Illustrated Career Paths For an Information Technology Operations Manager