Information technology operations manager resume examples from 2025
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How to write an information technology operations manager resume
Craft a resume summary statement
Your resume summary sums up your experience and skills, making it easy for hiring managers to understand your qualifications at a glance. Here are some tips to writing the most important 2-4 sentences of your resume:
Step 1: Start with your professional title, or the one you aspire to.
Step 2: Detail your years of experience in information technology operations manager-related roles and your industry experience.
Step 3: What are your biggest professional wins? Here is your opportunity to highlight your strongest accomplishments by placing them at the start of your resume.
Step 4: Don't forget, your goal is to summarize your experience. Keep it short and sweet, so it's easy for recruiters to quickly understand why you're a great hire.
Hiring managers spend under a minute reviewing resumes on average. This means your summary needs to demonstrate your value quickly and show why you are the perfect fit for the information technology operations manager position.Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.
List the right project manager skills
Many resumes are filtered out by hiring software before a human eye ever sees them. A robust Skills section can let recruiters (and bots) know you have the skills to do the job. Here is how to make the most of your skills section:
- You often need to include the exact keywords from the job description in your resume. Look at the job listing and consider which of the listed skills you have experience with, along with related skills.
- Include as many relevant hard skills and soft skills as possible from the listing.
- Use the most up to date and accurate terms. Don't forget to be specific.
Here are example skills to include in your “Area of Expertise” on an information technology operations manager resume:
- Customer Service
- Project Management
- ITIL
- Cloud
- Network Infrastructure
- Azure
- Service Delivery
- Disaster Recovery
- Incident Management
- Service Management
- SAN
- Slas
- Technical Support
- Customer Satisfaction
- Linux
- Level Agreements
- VMware
- Virtualization
- System Administration
- Cost Savings
- Vendor Management
- SharePoint
- Strong Analytical
- Emerging Technologies
- Desktop Support
- Direct Reports
- Business Continuity
- PC
- HR
- SQL Server
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How to structure your work experience
Next you should include your work experience. Structure your work experience section by listing your most recent experience first, followed by earlier roles in reverse chronological order.
Start with your job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
Include only recent, relevant jobs. Avoid including work experience over 20 years to avoid ageism.
Beneath each job, you should have bullet points to emphasize why you're the perfect fit for the information technology operations manager.
How to write information technology operations manager experience bullet points
Your resume is your chance to show your biggest accomplishments. Don't just list your job responsibilities, instead take the opportunity to show why you're really good at what you do. Here is how you do that:
- Start with strong action verbs like managed, spearheaded, created, etc. Your goal is to show what you did and verbs will help demonstrate your contributions.
- Use numbers to quantify your achievements. Did you save time with a new report? Increase revenue? How large was the team you managed?
- Keep it concise. You're highlighting your achievements. Consider if all details you are sharing are relevant, or can be written more efficiently.
Here are effective examples from information technology operations manager resumes:
Work history example #1
Desktop Support Technician
The Walt Disney Company
- Designed PowerPoint presentations, training calendars & position training manual.
- Created and maintained a centralized and consolidated data warehouse for costuming related data (Microsoft Access relational database).
- Utilized Sharepoint to learn and document processes.
- Orchestrated the promotion and implementation of Quality Center as the defect-tracking tool and defined resolution and reporting procedures.
- Established processes & managed newly created Global Publishing Insight Coordinator position.
Work history example #2
Information Technology Operations Manager
Robert Half International
- Developed infrastructure using HP servers, Windows Server 2008 and Hyper-V technologies.
- Integrated new network with existing parallel UNIX based inventory/sales network.
- Ensured data security and integrity by implementing best practices concerning file and directory access in accordance with SOX compliance.
- Established a positive relationship with Schools and Non-Profit organizations regarding deployment of non-obsolete hardware and software.
- Supported a Microsoft based network running XP, Windows Vista, Linux.
Work history example #3
Consultant
IBM
- Performed graphical user interface development in X-Windows/Motif on UNIX for network print management displays.
- Spearheaded the design and Agile development of industry-1st commercial app for behavioral health analytics.
- Developed web-services using Enterprise Application Integration.
- Created presentations and internal documents presented to the C-suite resulting in the identification and elimination of wasteful business practices and procedures.
- Developed ADP/MAPS Inbound/Outbound Interface using PL/SQL code and did documentation including DOU, UTP, TDD, DDT.
Work history example #4
Network Engineer
Learning Care Group
- Assisted with global planning, development, implementation and evaluation of Microsoft applications and operating systems for mobile and desktop clients.
- Created and managed Windows domain for secured operations center network.
- Worked in call center supporting the entire network of 6000 terminals and 11mil transaction per day database.
- Repaired and maintained computer hardware inventory.
- Managed fiber planning for the 2012 USGA Amateur Open, and the Governor's Mansion fiber.
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Add an education section to your resume
The education section should display your highest degree first.
Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.
If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.
Here are some examples of good education entries from information technology operations manager resumes:
Bachelor's Degree in information technology
Keiser University, Fort Lauderdale, FL
2004 - 2007
Bachelor's Degree in computer science
California State University - San Bernardino, San Bernardino, CA
2000 - 2003
Highlight your information technology operations manager certifications on your resume
If you have any additional certifications, add them to the certification section.
Include the full name of the certification, along with the name of the issuing organization and date of obtainment.
If you have any of these certifications, be sure to include them on your information technology operations manager resume:
- IT Information Library Foundations Certification (ITIL)
- Project Management Professional (PMP)
- ITIL Foundation
- Network 5 Certification
- Master Project Manager (MPM)
- Certified Information Technology Professional (CITP)
- Certified Manager Certification (CM)
- Cisco Certified Network Associate (CCNA)
- Certified Information Systems Security Professional - Architecture (CISSP)
- Certified Service Manager