12 Information Technology Operations Manager Resume Examples

Five Key Resume Tips For Writing An Information Technology Operations Manager Resume:

1.
Relevant Experience
Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.
2.
The Right Skills
This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in Infrastructure, be sure to list it in your resume’s skills section.
3.
Quantifiable Achievements
Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..
4.
ATS-Friendly
An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.
5.
Impeccable Formatting
Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.
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Choose From 10+ Customizable Information Technology Operations Manager Resume templates

Zippia allows you to choose from different easy-to-use Information Technology Operations Manager templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Information Technology Operations Manager resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

 
Kyle Sims
Information Technology Operations Manager
Contact Information
Fort Lauderdale, FL
(210) 555-4507
ksims@example.com
Skills
  • Support Services
  • Engineering Support
  • Mac
  • Cloud
  • Itsm
  • Sccm
  • New Technologies
  • Healthcare
  • Network Security
  • Data Warehouse
 
 
Employment History
Information Technology Operations Manager2016 - Present
Tyco International Plc
Fort Lauderdale, FL
  • Provided Bond Fund requests for all IT, Surveillance, and Slot Infrastructure expenditures.
  • Enhanced & augmented Architecture for several SAP supporting applications.
  • Relocated data center with zero down time
  • Support data communications and VoIP infrastructure as well as establish and maintain an in-house help-desk.
Senior System Administrator2010 - 2016
HCA Healthcare
Fort Lauderdale, FL
  • Monitor, troubleshoot and design Windows Server to include hardware and software.
  • Coordinated with application owners and vendors to determine hardware and OS requirements for various applications and departments within the Health System.
  • Purchased and installed various SAN technologies including Dell Equallogic, Eonstor, Inline, and Storagetek.
  • Identify hardware cost estimates, resource requirements, project scope, and objectives.
Senior Systems Engineer2009 - 2010
Ultimate Software Group
Fort Lauderdale, FL
  • Researched and identified cost-effective, alternatives to infrastructure solutions.
  • Automated the build infrastructure for the decision team, reducing the check-in time from 1 week to real-time.
Technical Analyst2007 - 2009
Citrix Systems
Fort Lauderdale, FL
  • Provide critical technical solutions for the enterprise.
  • Helped the product documentation team learn how to use Adobe Experience Manager through writing internal How-To wiki articles and hands-on training.
  • Developed rich user interface using WPF and XAML.
  • Used application created by Mac administrator to migrate data and configurations for Macs.
  • Managed cross-matrixed team of 10 senior multi-platform (engineers to design and deliver technical solutions for improving remote connectivity.
Education
Bachelor's Degree of Information Technology2004 - 2007
Keiser University
Fort Lauderdale, FL
 
 
Diane Burns
Information Technology Operations Manager
Contact Info
Islandton, SC
(690) 555-4494
dburns@example.com
Skills
Troubleshoot
Network Security
Tcp/Ip
Windows
Computer System
Complex Application
Incident Management
Software Support
Fortran
System Administration
Employment History
Information Technology Operations Manager2014 - Present
United States MarineIslandton, SC
  • Conduct the information security risk assessment program.
  • Assist in managing $1.5 million dollar Information Technology budget.
Network Manager2009 - 2014
United States MarineIslandton, SC
  • Designed large-scale network infrastructure to support over 5,000 users world-wide.
  • Trouble shooting of Hardware and Swap Issues on SSV(Single site verification) sites.
  • Implemented Cisco Application Centric Infrastructure (ACI) as a solution for data centers using a Spine and Leaf architecture.
  • Monitor day-to-day operations with full hardware lifecycle management.
Systems Analyst2008 - 2009
Bank of AmericaCharlotte, NC
  • Managed SIT and UAT testing for the UST re-brand initiative.
  • Performed integration, system and regression testing for the IEF tool Planning and executing the QA deliverables.
  • Designed, developed and implemented process for QA and Development database refresh.
Support Analyst (Part-Time)2002 - 2003
Riverside Unified School DistrictSan Bernardino, CA
  • Provide management of the ancillary support products and monitoring tools for entire Windows infrastructure.
  • Configure Production and Backup sites using Standby Continuous Replication.
  • Created a package containing required software to be deployed to workstations after Windows Deployment Services completes the installation of the image.
  • Configure Cisco routers, switches and firewalls.
  • Pack and shipped back all old Hardware & Insure that installation is done as per contract.
Education
Bachelor's Degree of Computer Science2000 - 2003
California State University - San BernardinoSan Bernardino, CA
 
 
Judy Cook
Information Technology Operations Manager
Oakbrook Terrace, IL
(850) 555-5163
jcook@example.com
Experience
Information Technology Operations Manager2020 - Present
IBMOakbrook Terrace, IL
  • Project mission was to extract customer data from multiple DB2 databases and present information to customer service representatives via web browser.
  • Provide a project management focus to client-facing service projects utilizing experience, methods, knowledge & tools.
  • Service Delivery Manager for Tape Operations for MVS Mainframe Systems.
  • Utilized MS Project to develop project plans, manage human resources and provide status reports to executives and customers.
  • Documented for distribution to field personnel a manual on Client's Banking hardware and software applications.
  • Participated in large projects such as Datacenter Migrations, server consolidations and hardware refresh and upgrade projects.
Senior Network Engineer2019 - 2020
IBMOakbrook Terrace, IL
  • Capture Packet Flow to Cisco ACE to troubleshoot TCP loadbalancing troubles.
  • Reconfigured FDDI and troubleshoot fiber problems.
  • Configured, installed, maintained and upgraded all Lan/Wan and wireless infrastructure for the entire institution.
  • Solved network security issues though [ ] security services engagement and Nokia firewall solution to State Farm Mutual Insurance.
  • Provided 24/7 network infrastructure support for 8 IBM locations in the San Francisco Bay Area.
Network Administrator2009 - 2019
IBMOakbrook Terrace, IL
  • Research and recommend hardware and software purchase to senior management.
  • Patch Management with IBM Fusion, SCCM, WSUS and manual.
  • Defined and altered DB2 database objects using DDL to support the client application project teams and business application developers.
  • Diagnosed and Rectified hardware and software issues with CISCO routers, switches, and network devices.
Desktop Support Specialist2005 - 2009
Walgreen CoOakbrook Terrace, IL
  • Provide password resets through AS400 Sims and Microsoft Active Directory.
  • Gained much experience in system operations, telephone systems, and various types of hardware and software configuration and installation.
  • Inventory control, in-store audits and merchandising, opening and closing procedures.
Skills
LinuxLocal AreaHRDesktopTelecomNetwork SecurityInternetProblem ManagementLoad BalancersBackup
Education
Bachelor's Degree In Computer Information Systems1997 - 2000
DeVry UniversityOakbrook Terrace, IL
 
 
Hannah Morgan
Information Technology Operations Manager
Employment History
Information Technology Operations Manager2018 - Present
Avon ProductsFlorence, KY
  • Developed and implemented a thorough disaster recovery system including procedures for off-site storage of critical data.
  • Developed and implemented procedures for controlling PC hardware inventories including laptop and desktop system used by remote employees.
  • Consolidated eCommerce support ownership and implemented ITIL processes for all incidents/problems in all markets.
  • Provide project management focus and leadership for core infrastructure service deliverables.
Senior Network Engineer2014 - 2018
CitiFlorence, KY
  • Network protocols EIGRP, OSPF, BGP, VPN IPSEC tunnels, Cisco Catos testing & upgrade, SNMP Netcool software
  • Experience with deploying Fabric Path using Nexus 7000 Devices.
  • Involved in the migration project from static routing protocols to OSPF across the corporate network.
  • Perform defined control checks and infrastructure checkouts upon change completion.
  • Designed and Implemented Cisco Nexus Platform, Cisco UCS & HP Virtual Connect Flex10.
Network Administrator2011 - 2014
Nationwide Mutual Insurance ...Columbus, OH
  • Imaged and tested Windows 7 64bit on current laptops and desktops.
  • Coordinated development activities with other project leads and with database administrator (DBA).
  • Diagnosed and resolved complex hardware, software, communication and OS issues.
  • Worked as Unix engineer providing Tier III Unix support.
Desktop Support Specialist2008 - 2011
Time Warner Cable EnterprisesColumbus, OH
  • Walked customers step-by-step through account setup in Outlook and Windows Live Mail.
  • Installed logical printers on a print server and preparing print server to host clients.
Education
Bachelor's Degree In Business2000 - 2003
University of Maryland - College ParkCollege Park, MD
 
 
Contact Information
Florence, KY
(840) 555-7714
hmorgan@example.com
Skills
Computer System
Desktop
Network Security
Troubleshoot
Incident Management
Ipv6
Ethernet
OS
Solarwinds
Software Installation
 
 
David Cook
Information Technology Operations Manager
Chicago, IL
(300) 555-4904
dcook@example.com
Skills
ASAJavascriptLoad BalancersSoftware SupportBusiness UnitsOSInternetComputer SystemIncident ManagementDirect Reports
 
 
Employment History
Information Technology Operations Manager2013 - Present
KelloggChicago, IL
  • Collaborate with the Project Management Office on the intake process and prioritization of candidate projects across the company.
  • Provided weekly, biweekly and monthly project mandatory reports to Project Management Team.
  • Managed strategic and tactical Information Technology services for manufacturing and retail LOB's.
  • Work with Operations staff to identify maintenance windows and resources.
Senior Network Engineer2008 - 2013
IBMChicago, IL
  • Developed network security policies and secure router/switch baseline configuration standards.
  • level supportfor both LAN (Gigabit Ethernet) and WAN mainly consisting of Frame-Relay and ATM circuits.
Network Technician1998 - 2008
IBMChicago, IL
  • Provided support to key departments (500+) end users, production and Executive Support.
  • Tasked to determine standard configuration baseline for all application software, hardware and documentation.
  • Network Consultant NEACI/LA Networks 3/02 to 10/02 Network security audits, assessments and solution implementation.
  • Deployed iSeries servers and IBM Blade Servers as platform to deliver Windows or Linux OS solutions.
  • Installed various equipment, hardware, and computer peripherals for various business clients, including Nissan Auto Dealerships.
Desktop Support Technician1997 - 1998
Apex SystemsChicago, IL
  • Update, retrieve user profiles from backup servers.
  • Provided 24X7 network and desktop support for 75 user law office running Windows XP and 2000.
Education
Bachelor's Degree of Information Technology1989 - 1992
Western Washington UniversityBellingham, WA
 
 
Kyle Sims
Information Technology Operations Manager
Contact Information
Fort Lauderdale, FL
(210) 555-4507
ksims@example.com
Skills
  • Support Services
  • Engineering Support
  • Mac
  • Cloud
  • Itsm
  • Sccm
  • New Technologies
  • Healthcare
  • Network Security
  • Data Warehouse
 
 
Employment History
Information Technology Operations Manager2016 - Present
Tyco International Plc
Fort Lauderdale, FL
  • Provided Bond Fund requests for all IT, Surveillance, and Slot Infrastructure expenditures.
  • Enhanced & augmented Architecture for several SAP supporting applications.
  • Relocated data center with zero down time
  • Support data communications and VoIP infrastructure as well as establish and maintain an in-house help-desk.
Senior System Administrator2010 - 2016
HCA Healthcare
Fort Lauderdale, FL
  • Monitor, troubleshoot and design Windows Server to include hardware and software.
  • Coordinated with application owners and vendors to determine hardware and OS requirements for various applications and departments within the Health System.
  • Purchased and installed various SAN technologies including Dell Equallogic, Eonstor, Inline, and Storagetek.
  • Identify hardware cost estimates, resource requirements, project scope, and objectives.
Senior Systems Engineer2009 - 2010
Ultimate Software Group
Fort Lauderdale, FL
  • Researched and identified cost-effective, alternatives to infrastructure solutions.
  • Automated the build infrastructure for the decision team, reducing the check-in time from 1 week to real-time.
Technical Analyst2007 - 2009
Citrix Systems
Fort Lauderdale, FL
  • Provide critical technical solutions for the enterprise.
  • Helped the product documentation team learn how to use Adobe Experience Manager through writing internal How-To wiki articles and hands-on training.
  • Developed rich user interface using WPF and XAML.
  • Used application created by Mac administrator to migrate data and configurations for Macs.
  • Managed cross-matrixed team of 10 senior multi-platform (engineers to design and deliver technical solutions for improving remote connectivity.
Education
Bachelor's Degree of Information Technology2004 - 2007
Keiser University
Fort Lauderdale, FL
 
 
Diane Burns
Information Technology Operations Manager
Contact Info
Islandton, SC
(690) 555-4494
dburns@example.com
Skills
Troubleshoot
Network Security
Tcp/Ip
Windows
Computer System
Complex Application
Incident Management
Software Support
Fortran
System Administration
Employment History
Information Technology Operations Manager2014 - Present
United States MarineIslandton, SC
  • Conduct the information security risk assessment program.
  • Assist in managing $1.5 million dollar Information Technology budget.
Network Manager2009 - 2014
United States MarineIslandton, SC
  • Designed large-scale network infrastructure to support over 5,000 users world-wide.
  • Trouble shooting of Hardware and Swap Issues on SSV(Single site verification) sites.
  • Implemented Cisco Application Centric Infrastructure (ACI) as a solution for data centers using a Spine and Leaf architecture.
  • Monitor day-to-day operations with full hardware lifecycle management.
Systems Analyst2008 - 2009
Bank of AmericaCharlotte, NC
  • Managed SIT and UAT testing for the UST re-brand initiative.
  • Performed integration, system and regression testing for the IEF tool Planning and executing the QA deliverables.
  • Designed, developed and implemented process for QA and Development database refresh.
Support Analyst (Part-Time)2002 - 2003
Riverside Unified School DistrictSan Bernardino, CA
  • Provide management of the ancillary support products and monitoring tools for entire Windows infrastructure.
  • Configure Production and Backup sites using Standby Continuous Replication.
  • Created a package containing required software to be deployed to workstations after Windows Deployment Services completes the installation of the image.
  • Configure Cisco routers, switches and firewalls.
  • Pack and shipped back all old Hardware & Insure that installation is done as per contract.
Education
Bachelor's Degree of Computer Science2000 - 2003
California State University - San BernardinoSan Bernardino, CA
 

What Should Be Included In An Information Technology Operations Manager Resume

1

1. Add Contact Information To Your Information Technology Operations Manager Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Information Technology Operations Manager Resume Contact Information Example #1
JANE MOORE
Montgomery, AL 36043| 333-111-2222 | jane.moore@email.com

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2

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

  • The name of your school
  • The date you graduated (Month, Year or Year are both appropriate)
  • The name of your degree
If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

  • Academic awards (Dean's List, Latin honors, etc. )
  • GPA (if you're a recent graduate and your GPA was 3.5+)
  • Extra certifications
  • Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

  • If you're a recent graduate, you might opt to place your education section above your experience section
  • The more work experience you get, the shorter your education section should be
  • List your education in reverse chronological order, with your most recent and high-ranking degrees first
  • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Information Technology Operations Manager Resume Relevant Education Example #1
Bachelor's Degree In Information Technology 2014 - 2016
Keiser University Fort Lauderdale, FL
Information Technology Operations Manager Resume Relevant Education Example #2
Bachelor's Degree In Computer Science 2014 - 2016
California State University - San Bernardino San Bernardino, CA
3

3. Next, Create An Information Technology Operations Manager Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

  • Include 6-12 skills, in bullet point form
  • List mostly hard skills; soft skills are hard to test
  • Emphasize the skills that are most important for the job
Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Top Skills for an Information Technology Operations Manager
Source: Zippia.com
Not sure which skills are really important?
3 Big Tips For Listing Skills On Your Resume
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4

4. List Your Information Technology Operations Manager Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.


Work History Example # 1
Desktop Support Technician
The Walt Disney Company
  • Designed PowerPoint presentations, training calendars & position training manual.
  • Created and maintained a centralized and consolidated data warehouse for costuming related data (Microsoft Access relational database).
  • Utilized Sharepoint to learn and document processes.
  • Orchestrated the promotion and implementation of Quality Center as the defect-tracking tool and defined resolution and reporting procedures.
  • Established processes & managed newly created Global Publishing Insight Coordinator position.

Work History Example # 2
Information Technology Operations Manager
Robert Half International
  • Developed infrastructure using HP servers, Windows Server 2008 and Hyper-V technologies.
  • Integrated new network with existing parallel UNIX based inventory/sales network.
  • Ensured data security and integrity by implementing best practices concerning file and directory access in accordance with SOX compliance.
  • Established a positive relationship with Schools and Non-Profit organizations regarding deployment of non-obsolete hardware and software.
  • Supported a Microsoft based network running XP, Windows Vista, Linux.

Work History Example # 3
Consultant
IBM
  • Performed graphical user interface development in X-Windows/Motif on UNIX for network print management displays.
  • Spearheaded the design and Agile development of industry-1st commercial app for behavioral health analytics.
  • Developed web-services using Enterprise Application Integration.
  • Created presentations and internal documents presented to the C-suite resulting in the identification and elimination of wasteful business practices and procedures.
  • Developed ADP/MAPS Inbound/Outbound Interface using PL/SQL code and did documentation including DOU, UTP, TDD, DDT.

Work History Example # 4
Network Engineer
Learning Care Group
  • Assisted with global planning, development, implementation and evaluation of Microsoft applications and operating systems for mobile and desktop clients.
  • Created and managed Windows domain for secured operations center network.
  • Worked in call center supporting the entire network of 6000 terminals and 11mil transaction per day database.
  • Repaired and maintained computer hardware inventory.
  • Managed fiber planning for the 2012 USGA Amateur Open, and the Governor's Mansion fiber.

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5

5. Highlight Your Information Technology Operations Manager Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your information technology operations manager resume:

  1. IT Information Library Foundations Certification (ITIL)
  2. Project Management Professional (PMP)
  3. ITIL Foundation
  4. Network 5 Certification
  5. Master Project Manager (MPM)
  6. Certified Information Technology Professional (CITP)
  7. Certified Manager Certification (CM)
  8. Cisco Certified Network Associate (CCNA)
  9. Certified Information Systems Security Professional - Architecture (CISSP)
  10. Certified Service Manager

6

6. Finally, Add A Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

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Updated October 6, 2021