What does an information technology operations manager do?
An Information Technology Operations Manager is responsible for the smooth running of the computer systems. They ensure the operation of computer systems in accordance with specifications, costs, and timelines.
Information technology operations manager responsibilities
Here are examples of responsibilities from real information technology operations manager resumes:
- Lead all technology upgrades and infrastructure improvements while managing desktop and SharePoint support staff.
- Negotiate contracts, and manage external service providers such as, CDN, hosting, telecom, and SAAS.
- Manage staff within assign area, desktop, server, database, network, VoIP, file transfer and implementation.
- Manage, plan, document and implement a multi-cloud and DNS provider consolidation for a high traffic cell phone application.
- Create, develop and distribute TCO and ROI matrices for SAN (storage area network) environments and manage services engagements.
- Manage project for successful installation of Cisco VoIP telephone system.
- Install, configure, administer, and maintain Solaris and Linux base servers.
- Maintain inventory and logistics software (PaceJet) operationally through the use of SQL.
- Experience with Linux server administration to facilitate backups, new users, and security protocols.
- Track financial data, scorecard information, and KPIs to ensure performance is aligned with project objectives.
- Evaluate criteria, creating SLA's base on client necessity and corporate procedure, budgeting base on strategy.
- Create and train organization on freight payment visibility, KPIs, and data mining to improve the organization operations.
- Design, develop and implement PC base business applications / systems for the department according to existing client software development standards.
- Implement MPLS circuits throughout domestic and international locations.
- Establish and oversee organizational security architecture of company.
Information technology operations manager skills and personality traits
We calculated that 10% of Information Technology Operations Managers are proficient in Customer Service, Project Management, and ITIL. They’re also known for soft skills such as Analytical skills, Business skills, and Communication skills.
We break down the percentage of Information Technology Operations Managers that have these skills listed on their resume here:
- Customer Service, 10%
Managed Help Desk resources for optimal performance to deliver excellent technical/non-technical support with outstanding customer service, satisfaction, and timeliness.
- Project Management, 7%
Redefined and expanded the Project Management Office including establishing consistent industry standard project management methodologies (Project Management Institute practices).
- ITIL, 6%
Managed multiple projects between external business units and IT providing integrated solutions and consolidated services using ITIL principles and IT objectives.
- Cloud, 4%
Transition entire internal IT infrastructure from geographically and technically disparate systems and data centers to a centralized and redundant private cloud.
- Network Infrastructure, 4%
Traveled independently throughout Afghanistan to meet with military officials to advise on IT advancements and potential network infrastructure upgrades.
- Azure, 4%
Approximate annual budget $2 million Technologies Managed: Cisco, Microsoft Server, Sharepoint, VMWare, XenServer, Azure.
Most information technology operations managers use their skills in "customer service," "project management," and "itil" to do their jobs. You can find more detail on essential information technology operations manager responsibilities here:
Analytical skills. The most essential soft skill for an information technology operations manager to carry out their responsibilities is analytical skills. This skill is important for the role because "it managers must analyze problems and consider and select the best ways to solve them." Additionally, an information technology operations manager resume shows how their duties depend on analytical skills: "manage asset management database containing an inventory of all computers and printers on campus. "
Business skills. Another essential skill to perform information technology operations manager duties is business skills. Information technology operations managers responsibilities require that "it managers must develop and implement strategic plans to reach the goals of their organizations." Information technology operations managers also use business skills in their role according to a real resume snippet: "have experience of analyzing the crystal reports for different business areas on different aspects of slas. "
Communication skills. information technology operations managers are also known for communication skills, which are critical to their duties. You can see how this skill relates to information technology operations manager responsibilities, because "it managers must explain their work to top executives and give clear instructions to their subordinates." An information technology operations manager resume example shows how communication skills is used in the workplace: "established escalation process for data center incidents that empowered engineers and technicians to troubleshoot issues while maintaining proper communication with leadership. "
Leadership skills. For certain information technology operations manager responsibilities to be completed, the job requires competence in "leadership skills." The day-to-day duties of an information technology operations manager rely on this skill, as "it managers must lead and motivate it teams or departments so that workers are efficient and effective." For example, this snippet was taken directly from a resume about how this skill applies to what information technology operations managers do: "provided leadership, strategic direction, talent development, and operational service excellence of the itsm change and asset management teams. "
Organizational skills. A commonly-found skill in information technology operations manager job descriptions, "organizational skills" is essential to what information technology operations managers do. Information technology operations manager responsibilities rely on this skill because "some it managers must coordinate the work of several different it departments to make the organization run efficiently." You can also see how information technology operations manager duties rely on organizational skills in this resume example: "completed implementation of san including current organizational needs, and vendor selection. "
See the full list of information technology operations manager skills
The three companies that hire the most information technology operations managers are:
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Compare different information technology operations managers
Information technology operations manager vs. Systems manager
A systems manager is responsible for monitoring the operations of the information technology department, evaluating staff performance, developing strategic procedures to maximize productivity, and identifying business opportunities that would generate more revenues and profitability for the company. Systems managers inspect company networks to ensure the efficiency of the technology systems, conducting regular diagnostic tests, and installing upgrades to boost optimization. A systems manager must have excellent knowledge of the technology industry, as well as a strong command in programming languages and system codes to maintain the security of the company's database.
While similarities exist, there are also some differences between information technology operations managers and systems manager. For instance, information technology operations manager responsibilities require skills such as "itil," "cloud," "azure," and "service delivery." Whereas a systems manager is skilled in "patients," "management system," "data entry," and "client facing." This is part of what separates the two careers.
Systems managers tend to make the most money working in the technology industry, where they earn an average salary of $116,351. In contrast, information technology operations managers make the biggest average salary, $131,479, in the finance industry.The education levels that systems managers earn slightly differ from information technology operations managers. In particular, systems managers are 1.1% less likely to graduate with a Master's Degree than an information technology operations manager. Additionally, they're 0.0% less likely to earn a Doctoral Degree.Information technology operations manager vs. Vice president of information technology
A Vice President Of Information Technology supervises an organization's technology initiatives, IT changes, and updates to all projects. They also identify and propose new information technologies and systems to improve business processes and decision-making.
In addition to the difference in salary, there are some other key differences worth noting. For example, information technology operations manager responsibilities are more likely to require skills like "azure," "incident management," "slas," and "technical support." Meanwhile, a vice president of information technology has duties that require skills in areas such as "architecture," "risk management," "strategic direction," and "windows." These differences highlight just how different the day-to-day in each role looks.
Vice president of information technologies may earn a higher salary than information technology operations managers, but vice president of information technologies earn the most pay in the automotive industry with an average salary of $162,421. On the other hand, information technology operations managers receive higher pay in the finance industry, where they earn an average salary of $131,479.vice president of information technologies earn similar levels of education than information technology operations managers in general. They're 4.3% more likely to graduate with a Master's Degree and 0.0% more likely to earn a Doctoral Degree.Information technology operations manager vs. Director, technical operations
A director of technical operations is in charge of spearheading the efforts in optimizing business operations. Their responsibilities revolve around performing research and analysis to determine the best operational practices, setting goals and objectives, allocating budgets, coordinating different departments, and evaluating the performance of technicians and engineers. Furthermore, as a director, it is essential to serve as a driving force that leads and encourages the workforce to meet goals and new heights, all while implementing the company's policies and regulations.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, an information technology operations manager is likely to be skilled in "customer service," "azure," "incident management," and "service management," while a typical director, technical operations is skilled in "architecture," "windows," "strategic direction," and "r."
Directors, technical operations earn the best pay in the technology industry, where they command an average salary of $143,691. Information technology operations managers earn the highest pay from the finance industry, with an average salary of $131,479.Most directors, technical operations achieve a similar degree level compared to information technology operations managers. For example, they're 1.8% more likely to graduate with a Master's Degree, and 0.0% more likely to earn a Doctoral Degree.Information technology operations manager vs. Network operations manager
Network operations managers are information technology (IT) professionals who are responsible for managing the operation and stability of an organization's network. These managers usually work with local area networks (LAN) or sometimes with wide area networks (WAN), where information can be shared in a building or between different locations. They serve as the middlemen between the IT department and the company's management team to provide an understanding of their IT needs. Network operations managers must also assist the human resource team in recruiting new employees and providing training related to the field of information technology.
Even though a few skill sets overlap between information technology operations managers and network operations managers, there are some differences that are important to note. For one, an information technology operations manager might have more use for skills like "cloud," "azure," "service delivery," and "incident management." Meanwhile, some responsibilities of network operations managers require skills like "network services," "network performance," "network security," and "dod. "
In general, network operations managers earn the most working in the hospitality industry, with an average salary of $109,619. The highest-paying industry for an information technology operations manager is the finance industry.network operations managers reach similar levels of education compared to information technology operations managers, in general. The difference is that they're 0.9% more likely to earn a Master's Degree, and 0.4% less likely to graduate with a Doctoral Degree.Types of information technology operations manager
Updated January 8, 2025
