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Information technology professional jobs in Amarillo, TX

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  • Specialist Technician for Installing Showers

    Glass Doctor

    Information technology professional job in Amarillo, TX

    We specialize in all things glass. Established in 1962 with one shop in Seattle, Wash., today Glass Doctor offers quick and affordable glass services to business, home, and auto owners at more than 270 locations across the United States and Canada. Our team of qualified experts lives our code of values of Respect, Integrity, and Customer Focus while having fun in the process! We hire reliable, friendly, and customer service-focused glass professionals and office staff who are dedicated to creating a delightful customer experience. The Specialist Technician for Installing Showers is key member of our team responsible for the quality and efficient installation of residential and commercial flat glass and related glass products such as windows, storefronts, mirrors, display cases, shower doors, etc. You will also develop new customers by identifying opportunities to sell additional work. Exemplifying our code of values, you show respect and courtesy to all customers and employees.Ideally you have prior experience in the flat glass industry and have proven communication skills with supervisors, employees, and customers. You are self-motivated, thrive in fast moving environments, and able to manage time to effectively meet deadlines. Specific Responsibilities: Install glass, mirrors, door and window hardware in replacement and new installations Insure the efficient use of materials and maintain adequate stock of vehicle Sell flat glass products and services to customers Conduct accurate field measuring Collect payment and/or payment information from customers for work performed Keep company vehicle and equipment properly serviced, clean, and in good working order and condition Complete invoices, daily route sheets, and weekly reports as required Execute Service with Advanced Training (SWAT) Perform other duties as needed which may include cross-training in related positions Job Requirements: Prior experience in the flat glass industry installing showers is a plus Ability to measure accurately and use tape measures and levels Physical ability to lift heavy objects such as shower panels and door Physical ability to lift heavy objects such as shower panels and doors Proficiency to navigate tablet-based technology Excellent communication skills Professional appearance and personality Benefits: Benefits package varies by location We are actively interviewing for this position - Apply today and our hiring manager will follow-up! Around here, we're not just glass experts. We're skilled craftsmen. Makers. Doers. Problem solvers. We're helping our customers make their homes the best they can be, and their cars as safe as possible. Come join a brand rich in tradition, big on collaboration and learning. A place where your ideas and expertise are valued above all. After all, without your vision, our customers couldn't achieve their own. Notice Synergistic International LLC is the franchisor of the Glass Doctor franchised system. Each Glass Doctor franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Synergistic International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Synergistic International LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website. *Acknowledgement I acknowledge that each independent Glass Doctor franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Synergistic International LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee's employees; (2) supervise and control franchisee's employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Synergistic International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.
    $59k-99k yearly est. Auto-Apply 60d+ ago
  • Computer Field Technician

    Bc Tech Pro 4.2company rating

    Information technology professional job in Amarillo, TX

    Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.
    $31k-42k yearly est. 18h ago
  • On-Call IT Field Technician - Amarillo, TX- Hiring NOW

    Geeks On Site 3.1company rating

    Information technology professional job in Amarillo, TX

    On-Call IT Field Technician - PC, Mac, Printer & Scanner Support 💼 Job Type: Independent Contractor (1099) 💰 Pay: $35/hour (on-site) 🗓 Schedule: Flexible - You accept jobs based on your availability ⚠️ Important Note This is an on-call, 1099 independent contractor role with no guaranteed hours. You'll join our technician network and receive job opportunities based on your location and stated availability. You decide which jobs you want to accept. About Geeks on Site Geeks on Site has been delivering trusted, on-site IT and technical support to homes and businesses nationwide for over 20 years. We're expanding our network of skilled on-call technicians to meet growing demand for in-person support - including computers, networks, printers, and more. About the Role We're hiring field IT technicians who can confidently support a wide range of tech needs for residential and small business customers. This includes troubleshooting PCs and Macs, resolving network issues, and repairing or configuring printers/scanners - including issues like Canon MF printer network setup or G-series ink absorber error codes (e.g., 1700). You'll be dispatched to customer sites, work independently, and complete service calls efficiently and professionally. Key Responsibilities Diagnose and repair hardware/software issues on Windows and mac OS systems Resolve boot errors, OS issues, and login problems Set up or troubleshoot Wi-Fi and wired internet connections Replace or upgrade hardware (HDD, RAM, cooling fans, etc.) Configure or connect printers and scanners (Canon, HP, Brother, etc.) Address common printer error codes (e.g., ink absorber, paper feed, connectivity) Perform general maintenance on multifunction printers (MFPs) Reinstall operating systems using bootable USBs or recovery media Install remote tools or shortcuts as requested Communicate clearly with customers and provide basic post-service support Document service visits and escalate complex issues as needed Requirements 2+ years of field IT support experience, including computer and printer work Familiarity with Canon, HP, and other common printer brands Knowledge of error code troubleshooting (e.g., Canon code 1700, boot issues, driver conflicts) Experience with both Windows (10/11) and mac OS troubleshooting Must have personal tools (bootable USB, screwdriver set, etc.) Reliable vehicle and valid driver's license Smartphone with camera and data for documentation and communication Ability to work independently and maintain a professional demeanor Benefits Compensation $35 per hour for on-site time Flexible scheduling - accept only the jobs that match your route and availability National brand recognition and continuous job offers Dispatch and tech support team available to assist remotely ✅ What to Expect After You Apply 📞 Intro Call - A recruiter will contact you for a quick chat 📝 Onboarding - Complete paperwork and tax forms electronically 🔍 Background Check - Mandatory before activation 📅 Set Your Availability - You enter your availability in our tech portal 📲 Start Receiving Jobs - You'll be dispatched jobs based on proximity & skills Join Our Technician Network If you're a reliable, tech-savvy field technician with hands-on printer experience and a flexible schedule, we'd love to hear from you.
    $35 hourly Auto-Apply 60d+ ago
  • IT Field Support Technician_Amarillo

    Gr8Ttek, LLC

    Information technology professional job in Amarillo, TX

    Job Description Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients' needs to forge long-lasting partnerships. Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines. Benefits: $40 per call/$5 per call per diem Responsibilities and Skills Providing customer break fix support for designated equipment Communicating clearly in written and verbal form Possess excellent customer service skills Accepting and delivery of all service calls assigned Completing all administrative tasks associated with each call Responsible for control and return of assets and inventory Other duties may be assigned to meet business needs May provide functional guidance to colleagues Requirements Typically requires technical school certification or equivalent and 1-2 years of relevant experience Ability to drive yourself to client locations Ability to lift and or move various computer equipment up to 50 lbs. Valid driver's license Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended Must own a basic repair tool kit Powered by JazzHR if72U58XZ1
    $31k-50k yearly est. 19d ago
  • IT Technical Support Analyst

    Cal Farley's Boys Ranch 3.8company rating

    Information technology professional job in Amarillo, TX

    Cal Farley's is a general residential childcare operation that has been providing nurturing homes, education and other opportunities for disadvantaged children since 1939; nestled in the rolling hills outside of Amarillo, TX., Cal Farley's Boys Ranch is a residential community open to at-risk children ages 5 to 18. While, at first glance, the campus might appear much like any other Texas Panhandle town, it is much more. Boys Ranch is an entire community built to surround children from across the nation with nurturing support and structure. Job Description Responsible for providing accurate and creative solutions to end user software and hardware problems on a Microsoft Windows Server network with various desktop operating systems that include Microsoft Windows and Apple Macs. Provides technical assistance to personnel in the setup and operation of all I.T. equipment and approved applications. Qualifications Associate Degree in CIS with a focus in computer troubleshooting is preferred. A minimum of 2 years helpdesk experience is required if substituted for a degree. Microsoft certification on desktop operating systems is required or be able to obtain within 6 months of employment. Must be proficient in computer setup and configuration on a Windows Server network. Intermediate understanding of TCP/IP, DNS, DHCP and Active Directory. Intermediate understanding of Windows/Mac hardware including printers, scanner, hard drives, chipsets, drivers, network cards and video technology. Proficiency with configuration and troubleshooting in Microsoft Windows and Office products is required. Must be proficient in general office equipment operation. Must possess exceptional time management and detail-orientation skills. Must be at least 21 years of age. Must possess a valid Texas driver's license. Must be available for travel as needed. Additional Information All your information will be kept confidential according to EEO guidelines.
    $35k-43k yearly est. 18h ago
  • Computer Support Specialist

    The People's Federal Credit Union 3.7company rating

    Information technology professional job in Amarillo, TX

    Role: At The People's Federal Credit Union, we are committed to embodying our core values of Integrity, Quality, Respect, Solutions-Focused, and Teamwork. Our mission is to be our members' primary financial institution by providing quality, competitive services in an atmosphere of trust and superior member satisfaction. As a member of our team, the Computer Operator Tech assists TPFCU in living out its mission by delivering outstanding service to all staff, vendors, and members. By providing prompt SOLUTIONS to our employees through help desk tickets, you are enabling them to provide QUALITY service to our members. Aside from responding to help desk tickets, you will process daily reports with accuracy and monitor ATMs for any issues, contacting ATM vendors for assistance when needed. Key Responsibilities: Consistently display behaviors aligned with TPFCU values and service standards for internal and external customers, members, and guests. Customer Service: Respond to help desk tickets, provide SOLUTIONS, and close tickets promptly. Reporting: Run and monitor batch processing and file transmissions to ensure all jobs and transmissions are run as scheduled. Ensure all issues are handled per procedures. Maintain clear documentation of procedures related to work responsibilities. Technology: Monitor ATMs for performance. Contact vendors with mechanical issues occur. Provide hardware maintenance, computer upgrades, troubleshooting and repairs of pc equipment. Build computer stations as needed. Compliance: Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control, in addition to all company policies. Skill Requirements: Basic mathematical calculations* Verbal and written communication * Effective Listening * Interpersonal relationship * Organization and time management * Relationship building * Attention to detail * Consulting* Data entry with accuracy * Must be proficient in Microsoft products including Word, Excel, PowerPoint, and Outlook * Must be proficient in navigating the internet * Must understand PC components.
    $43k-55k yearly est. 20d ago
  • Seasonal, Operations Technical Specialist

    H&R Block, Inc. 4.4company rating

    Information technology professional job in Amarillo, TX

    Our Company We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It's an exciting time to be a part of H&R Block! What you'll do... As a seasonal Operations Technical Specialist, you will play a key role in supporting office readiness across H&R Block's tax office network. You will be responsible for executing hands-on operational and technical tasks, including basic technology setup, supply delivery, routine maintenance, and support for office openings, closures, and relocations. Working closely with field leadership, you will ensure offices meet brand standards and are equipped for successful operation throughout the tax season. Day to day, you'll… * Perform basic building maintenance such as replacing light bulbs, replacing ceiling tiles, cleaning HVAC vents, conducting minor low-voltage electrical work and repairing minor damages * Deliver supplies and materials to and from tax office locations in a timely and organized manner * Support the annual set up and closing of seasonal tax offices, including setting up the office according to the planogram, installing window clings, electrical lightboxes, and open signs, ensuring office cleanliness, performing custodial work, and confirming offices meet overall brand standards * Set up, shut down, and provide ongoing support for PC hardware across multiple office locations with guidance from the District Operation Coordinator and Operations Technical Analyst * Maintain an inventory of district resources * Track and control hot spare computer equipment in the district * Document hardware problems and their resolution within the ticketing system * Maintain up-to-date technical knowledge of the department's supported products and systems * Participate in all required training relevant to the position and perform other duties as assigned What you'll bring to the team... Education: * High school diploma or equivalent Work Experience: * Knowledge of Outlook and Microsoft Suite applications, which may include virtual tools * Basic IT knowledge including demonstrated ability to set up, maintain, and troubleshoot computer hardware * Must have reliable transportation to travel between office locations as required * Must be able to work independently * Must be able to lift 55 pounds * Demonstrated decision-making, analytical, and problem-solving skills * Demonstrated organization, prioritization, and project coordination skills * Effectively demonstrate oral, written, and interpersonal communication skills; ability to interact with all levels of associates * Effective time management and multi-tasking skills * Ability to follow direction Why work for us Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You'll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being. Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com. Equal Opportunity Employer: H&R Block does not tolerate discrimination based on a person's race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law. As a seasonal Operations Technical Specialist, you will play a key role in supporting office readiness across H&R Block's tax office network. You will be responsible for executing hands-on operational and technical tasks, including basic technology setup, supply delivery, routine maintenance, and support for office openings, closures, and relocations. Working closely with field leadership, you will ensure offices meet brand standards and are equipped for successful operation throughout the tax season. Day to day, you'll… * Perform basic building maintenance such as replacing light bulbs, replacing ceiling tiles, cleaning HVAC vents, conducting minor low-voltage electrical work and repairing minor damages * Deliver supplies and materials to and from tax office locations in a timely and organized manner * Support the annual set up and closing of seasonal tax offices, including setting up the office according to the planogram, installing window clings, electrical lightboxes, and open signs, ensuring office cleanliness, performing custodial work, and confirming offices meet overall brand standards * Set up, shut down, and provide ongoing support for PC hardware across multiple office locations with guidance from the District Operation Coordinator and Operations Technical Analyst * Maintain an inventory of district resources * Track and control hot spare computer equipment in the district * Document hardware problems and their resolution within the ticketing system * Maintain up-to-date technical knowledge of the department's supported products and systems * Participate in all required training relevant to the position and perform other duties as assigned
    $58k-78k yearly est. Auto-Apply 60d+ ago
  • IT Support Lead

    Herring Bank 2.6company rating

    Information technology professional job in Amarillo, TX

    IT Support Lead Make an Impact. Support a Mission. Grow Your Career. Join a community-focused bank where your technical expertise and customer-first mindset truly matter. As our IT Support Lead, you'll be the frontline hero who keeps our internal teams and valued customers running smoothly. From troubleshooting systems to supporting banking technologies, you'll deliver exceptional service while helping shape the future of how we support technology across the organization. This is a great role for someone who thrives on problem-solving, enjoys helping people, and wants to grow their technical skillset in a collaborative, supportive environment. What You'll Do You'll play a vital role in ensuring our customers and employees have a seamless technology experience. Your day-to-day impact will include: Providing friendly, high-quality help desk and technical support to 300+ internal and external users, including desktops, printers, mobile devices, banking equipment, and specialized financial products. Installing, maintaining, and troubleshooting hardware, software, and security access for multiple business systems. Monitoring key systems and creating or managing support tickets with customers and vendors. Ensuring strong security practices through proper physical and software access controls. Delivering excellent customer service by managing work orders, resolving issues promptly, and offering product training when needed. Documenting procedures, enhancements, and technical issues in our support wiki and JIRA system. Collaborating closely with senior system administrators, network engineers, developers, and the Quality Assurance team in a solution-oriented environment. Staying up to date on emerging technologies to continually improve our support capabilities. Supporting the bank's broader mission by promoting products, fostering teamwork, and ensuring an outstanding customer experience across the organization. Seasonal travel and occasional after-hours/on-call support may be required. What Makes You a Great Fit You're a natural problem-solver who enjoys connecting with people just as much as working with technology. You'll thrive here if you're: Confident troubleshooting PC hardware/software, printers, and basic networking. A strong communicator who can explain technical issues clearly and professionally. Someone who takes pride in delivering exceptional service and building trust with customers. A team player who collaborates well, stays organized, and is comfortable working independently when needed. Motivated to learn, grow, and stay current with new technology. Minimum Qualifications High School diploma required; 3+ years of experience working with computers, technical support, or a help desk/call center environment. Experience with Windows, Microsoft Office, and PC hardware. Valid driver's license and reliable transportation (travel required at times). Ability to pass a background check and credit check. Strong troubleshooting skills and the ability to research solutions independently. Effective written and verbal communication skills. Strong organization, time management, and self-motivation. Commitment to maintaining confidentiality and adhering to IT security and data policies. Ability to work a consistent schedule around 40 hours per week. Work Environment This role operates primarily in a comfortable, open-office environment with occasional travel to bank locations. You'll have access to the tools you need-computers, phones, banking equipment-to perform your responsibilities effectively. Some lifting (up to 10 lbs), walking, or standing may be required. Why You'll Love Working Here You'll directly impact how our customers and employees experience technology. You'll join a supportive, mission-driven culture that values integrity, teamwork, and service. You'll have opportunities to deepen your skills across systems, network, security, and banking technologies. You'll be part of a community bank that invests in its people, its customers, and the places we call home. MEMBER FDIC - EQUAL OPPORTUNITY EMPLOYERThis is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other and/or different tasks be performed as assigned. Somos un empleador con igualdad de oportunidades y todos los candidatos calificados recibirán consideración por el empleo sin distinción de raza, color, religión, sexo, origen nacional, estado de discapacidad, estado de veterano protegido o cualquier otra característica protegida por la ley.
    $70k-97k yearly est. Auto-Apply 3d ago
  • IT Technician

    Frank Phillips College 3.4company rating

    Information technology professional job in Borger, TX

    Frank Phillips College is seeking a skilled and reliable Computer Technician to provide end-user support across multiple campuses. The ideal candidate will have a strong troubleshooting mindset, experience in educational environments, and the ability to work effectively with college students, faculty, and staff. This role requires travel to other campuses as needed. QUALIFICATIONS: * High School Diploma or GED. * Physical Ability: Must be able to lift and carry up to 20 lbs, as well as bend, climb, and perform other physical tasks as needed. * Strong troubleshooting and problem-solving mentality. * Demonstrated willingness and ability to learn new technologies and processes. * Hands-on experience in assembling, installing, configuring, and troubleshooting hardware/software. * Strong communication, customer service, multitasking, and problem-solving abilities. * Willingness to travel up to 10% of the time * 1-2 years of experience working in an educational environment (e.g., K-12 or higher education). * 2-3 years of experience providing end-user technical support. * CompTIAA+ preferred. BENEFITS: Full-time positions offer excellent FPC benefits. SALARY: Salary is commensurate with experience and education. All applicants are subject to a background check.
    $29k-36k yearly est. 51d ago
  • Technology Support Specialist

    Canyon ISD (Tx 3.9company rating

    Information technology professional job in Canyon, TX

    Primary Purpose: Facilitate, implement, and provide advanced end-user technical support of technology systems district-wide. Respond to requests for assistance from faculty, staff, and Technology staff regarding end-user computer software, hardware, peripherals, and other related technology. Qualifications: Education/Certification: Bachelor's degree preferred Special Knowledge/Skills: Knowledge of computer workstation setup Knowledge of computer hardware and software applications Ability to install, maintain and repair computers and peripherals, including printers, interactive whiteboards, projectors, and scanners Ability to diagnose basic network problems and escalate when necessary Ability to diagnose, troubleshoot, and solve advanced computer problems Ability to resolve complex computer problems in a professional, congenial manner Strong communication and interpersonal skills Experience: One year experience installing, troubleshooting, and repairing personal computers and/or related technology Major Responsibilities and Duties: 1. Provide level-two technical support for end-users and end-user devices as directed by the Chief Technology Officer and the Technology Support Coordinator 2. Install licensed software programs as required and as licensed by the Software Support Administrator 3. Record service requests into the district work order system 4. Document reports of inappropriate use of equipment, as requested 5. Assist in CISD staff development training programs, as required 6. Record and maintain inventory of all technology-related equipment 7. Stay current with advances in the computer technology industry 8. Enjoy working with people and technology 9. Support technology in the classroom in a timely manner utilizing the available support tools and by using innovative and emerging technologies throughout the district 10. Perform repairs, as needed, to maintain clean, operable equipment 11. Perform necessary management of computers and printers following normal procedures including beginning and closing-of-year procedures 12. Keep informed of innovations in computer and networking technology 13. Maintain confidentiality of information 14. Exemplify high standards of ethical conduct according to District Policy 15. Support administrative policy 16. Represent the school system to the community in a positive professional way 17. Maintain a sincere, friendly attitude toward visitors and patrons to ensure communication 18. Perform other duties, as assigned Mental Demands/Physical Demands/Environmental Factors Requires working in a cooperative, assisting manner with all district staff. Requires lifting (up to 40 lbs.), stooping, bending, kneeling, climbing, and prolonged use of computing devices. Requires frequent travel to various campuses and locations within CISD.
    $46k-77k yearly est. 60d+ ago
  • Automation Technical Professional - DCS

    Wood Group 4.9company rating

    Information technology professional job in Borger, TX

    Wood is currently recruiting for a Senior Automation Technical Professional with a strong background in Programmable Logic Controllers (PLC's) to be based at our client in Borger, Texas. #LI-Hybrid The Role Participate in designing and implementing automation systems for oil & gas and process industry projects, engaging in all project phases from front-end engineering to commissioning. Support site surveys, FATs, SATs, and commissioning activities, while reviewing project schedules and cost estimates. Assist procurement with vendor lists, requisitions, and technical evaluations, and travel to customer locations for project implementation (25%). Our Clients and Projects Designing the future. Transforming the world. Wood Systems Integration, the largest vendor-independent system integrator in the world with proven stability for more than 25 years is looking for you! We have an exciting opportunity for a leader, strong problem solver; an individual capable of thinking outside the box and taking initiative to address technical challenges. Join us and be part of an agile working team that can support office and homed based assignments. This role will work in the office\home and as well as on site at client facilities. The successful candidate will have the ability to work effectively and diligently as an individual engineer and team member in front of both internal and external customers. We pride ourselves on solving real-world problems for our clients by providing full engineering, consulting, procurement, and construction services to our customers across the globe. Our automation team works on hands-on projects that span the full spectrum - from small integration projects to Main Automation Contractor programs for large, multi-EPC projects. Applicants must be authorized to work lawfully in the US without sponsorship from Wood, now or in the future. What we can offer Meaningful and interesting projects delivered to leaders of industry across oil & gas and process industry projects Flexible working arrangements that balance client, team and individual needs. Hybrid in Ferndale, WA. Commitment to Diversity and Inclusion across our business with employee networks committed to giving all employees a voice Competitive salary with regular salary reviews to ensure we are rewarding at the right level in line with the market. Flexible benefits package that can be adapted to suit your lifestyle Commitment to continued professional development through development plans tailored to individual needs and interests Global connections with leading industry experts around the world who are shaping the standards of our profession Responsibilities Typical responsibilities The successful candidate will provide support for local on-site client activities at client facilities with off-hours call out support if needed. Hands-on experience with Honeywell Experion PLC's. Allen Bradley PLC5 or Rockwell ControlLogix PLC configuration and programming is plus. On-site activities will include existing program updates and troubleshooting. Additional desired skills and qualifications. Participate in Automation Engineering projects for the design and implementation of automation systems for oil & gas and process industry projects. Engage in all phases of automation projects, front-end engineering through detailed design, procurement, configuration, implementation, startup, and commissioning in areas such as DCS Configuration, SCADA, HMI, SIS/FGS PLC programming and interfacing, architecture and networking, and specification development. Attend and support site surveys, Factory Acceptance Test (FAT's), Site Acceptance Test (SAT's) and commissioning activities for delivered systems. Review, comment, and provide input on the project schedule and project cost estimate. Support procurement with vendors lists development, requisition development, technical bid tabulations and clarifications, purchase recommendations, monitor progress and maintain communications with vendors as required. Travel expected to customer locations for project implementation (25%). Qualifications What makes you remarkable? At Wood, we are committed to equal opportunities and welcome all talented individuals to consider joining our team. So even if you don't match every statement below but feel you have some of the experience, knowledge or skills needed for this role, we encourage you to apply. It will take all of us working together to deliver solutions to the world's most critical challenges. Expected: Bachelor's Degree is required, preferably in one of the following disciplines: Chemical Engineering, Electrical, Computers/Systems, or Mechatronics. Must have between 10- and 15-years' Automation experience. Experience with an operating company, systems vendor, or engineering services provider for the onshore or offshore oil & gas and/or energy industry, is preferred. At least 10 years of demonstrated experience in Distributed Control Systems (DCS) hardware, network architecture, integration, configuration and programming, industrial protocols, HMI Graphics and databases, and SCADA System configuration and installations. Hands-on experience with at least one of the following platforms - Honeywell Experion/TDC DCS or FSC/SM, DeltaV DCS/SIS, Yokogawa CENTUM DCS/ProSafe, or ABB 800XA. Preference is for Honeywell or DeltaV. Experience with PLC platforms (Allen Bradley PLC, Siemens or Triconex, etc.) is a plus. Demonstrated proficient knowledge of the principles of relational databases, application interfaces, and Human Machine Interface design and implementation. Strong background and direct experience with multiple systems platforms, operating systems and the interactions between systems, system hardware and architecture. Proficient knowledge of P&IDs and instrumentation/control equipment. Knowledge of MS Office applications (Excel, Word, Access, MS Teams, etc.). Strong written and verbal communication skills; must be able to communicate effectively with coworkers, clients, and vendors. Applicants must be authorized to work lawfully in the US without sponsorship from Wood, now or in the future.
    $68k-89k yearly est. Auto-Apply 60d+ ago
  • Automation Technical Professional - DCS

    Wood PLC 4.0company rating

    Information technology professional job in Borger, TX

    Remarkable people, trusted by clients to design and advance the world. Wood is currently recruiting for a Senior Automation Technical Professional with a strong background in Honeywell DCS & Triconex SIS to be based at our client in Borger, Texas. #LI-Hybrid The Role Participate in designing and implementing automation systems for oil & gas and process industry projects, engaging in all project phases from front-end engineering to commissioning. Support site surveys, FATs, SATs, and commissioning activities, while reviewing project schedules and cost estimates. Assist procurement with vendor lists, requisitions, and technical evaluations, and travel to customer locations for project implementation (25%). Our Clients and Projects Designing the future. Transforming the world. Wood Systems Integration, the largest vendor-independent system integrator in the world with proven stability for more than 25 years is looking for you! We have an exciting opportunity for a leader, strong problem solver; an individual capable of thinking outside the box and taking initiative to address technical challenges. Join us and be part of an agile working team that can support office and homed based assignments. This role will work in the office\home and as well as on site at client facilities. The successful candidate will have the ability to work effectively and diligently as an individual engineer and team member in front of both internal and external customers. We pride ourselves on solving real-world problems for our clients by providing full engineering, consulting, procurement, and construction services to our customers across the globe. Our automation team works on hands-on projects that span the full spectrum - from small integration projects to Main Automation Contractor programs for large, multi-EPC projects. Applicants must be authorized to work lawfully in the US without sponsorship from Wood, now or in the future. What we can offer * Meaningful and interesting projects delivered to leaders of industry across oil & gas and process industry projects * Flexible working arrangements that balance client, team and individual needs. Hybrid in Borger, Texas. * Commitment to Diversity and Inclusion across our business with employee networks committed to giving all employees a voice * Competitive salary with regular salary reviews to ensure we are rewarding at the right level in line with the market. * Flexible benefits package that can be adapted to suit your lifestyle * Commitment to continued professional development through development plans tailored to individual needs and interests * Global connections with leading industry experts around the world who are shaping the standards of our profession
    $68k-90k yearly est. Auto-Apply 60d+ ago
  • Customer Technical Support - Internal End User Support

    Computer Services, Inc. 4.0company rating

    Information technology professional job in Amarillo, TX

    Customer Technical Support - Internal End User Support Paducah, KY-Hybrid In this role, you have the opportunity to utilize your interest and passion for technology and all things IT with your desire to help people and deliver high levels of customer support. You are responsible for: (not limited to) * Fields client phone calls, emails and create tickets; ensures all tickets are updated with accurate information. * Performs research based on requests submitted by internal and/or external customers. * Troubleshoots routine CSI product issues and provides issue resolution on servers, databases, and/or applications; escalates as necessary. * Communicate technical issues and resolutions with customers in business terms. You are a part of an internal IT support team made up of 6 individuals across the US. You will collaborate with your team and the larger organization both in office and remotely. To succeed in this role, you should have the following skills and experience * Strong customer service skills * Troubleshooting hardware and peripheral equipment * Firm knowledge and troubleshooting of mac OS and Windows operating systems * Firm knowledge and troubleshooting of Microsoft Office 365 suite Nice to have Technical Skills: * Knowledge of antivirus and other security tools * Knowledge of Beyondtrust Remote Support tool, or other equivalent tool * Knowledge of Microsoft Active Directory * AS degree in relevant field or equivalent experience. Certificates (not required): * CompTIA A+ * CompTIA Network+ * CompTIA Security+ * Microsoft Fundamentals * Jamf Admin 100, 200, 300, and 400 * In return, we offer you the opportunity to have direct interaction with all internal employees of our growing Software organization, from entry level employees to senior level executives. Your passion for technology and customer service will help to set the tone for new hires. You will see a breadth of growth opportunities throughout the company and in the internal IT department. Why should you join CSI? As a forward-thinking software provider, Computer Services, Inc. (CSI) helps community and regional banks solve their customers' needs through open and flexible technologies. In addition to its award-winning core banking platform, these include the latest in lending, digital banking, payments, financial crime prevention and cybersecurity. Building on its nearly 60-year track record of personalized service, CSI is shaping the future of banking and empowering its customers to rival their competition. For more information about CSI, visit ************** CSI provides rewarding and challenging career opportunities for our employees. When determining your pay, we consider various factors such as your skills, qualifications, experience and location. Along with a competitive salary, this position includes eligibility for incentive awards based on both individual and business performance. We also offer a comprehensive range of benefits. To learn more about our benefits, visit: Benefits Summary CSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, physical and mental disability, marital status, veteran status, or any other characteristic protected by applicable law. If you need an accommodation during the recruitment process, please email us at ******************** and we will work with you to meet your accessibility needs. For applicants residing in California, please read Privacy Notice for California Residents | CSI (csiweb.com) Visa Sponsorship: We are unable to offer visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for sponsorship now or in the future.
    $30k-39k yearly est. Auto-Apply 7d ago
  • Level II Technical Support

    Ama Techtel 3.4company rating

    Information technology professional job in Amarillo, TX

    Job Description ASK US ABOUT OUR HIRING BONUS! AMA TechTel is a rapidly growing telecommunications company and we have immediate openings for dynamic individuals in our Technical Support department as a Level II Technical Support Representative. The Technical Support division provides inbound phone support for AMA TechTel's diverse line of communication products, monitors critical network functions, and performs repairs and upgrades on computer hardware and software. As a Level II Technical Support Representative, you will be responsible for monitoring the following products 24 hours a day: Wireless/VOIP Hosted Phone System Fiber POTS DSL You'll also be responsible for reporting any network issues to management within the timeline allotted by company procedures 24 hours a day and escalating as necessary, along with the following: - Handling calls from residential and commercial customers to resolve any technical issues on all products provided. - Making follow up courtesy calls once the reported trouble is resolved to ensure customer satisfaction. - Reporting troubles with our partnered service providers after hours and on weekends. - Having a thorough understanding of all products offered. - Diagnosing/repairing customer's personal computers that have been brought in for billable labor. - Learning and understanding the functions of other departments to be able to execute them after hours. - Monitoring ACD queues and managing talk times to ensure hold times are minimal. - Communicating with customers and resolving any issues reported via the support email account. Provisioning / de-provisioning the following services: Wireless/VOIP DSL Email Dial-up Hot Spot Users - Handling account suspends and restores. - Maintaining monitoring software and making sure all data contained therein is correct and up to date. - Reports monthly on wireless network capacity. Provide exceptional technical support for all commercial calls to ensure our level of customer service remains unmatched by our competitors. - Submitting tickets to be worked by our field services and managed services departments. - All other duties as assigned. Qualifications Must have a minimum of a high school diploma, Associates Degree in CIS preferred Comp Tia A+ certification is preferred Experience with computer repair, software/hardware preferred Experience with Microsoft OS Experience in troubleshooting Outlook and other email applications, including mobile email applications 2 years related IT/Help Desk experience preferred Must demonstrate computer knowledge with the ability to learn new software General understanding of Webhosting preferred Experience with ESI or Shoretel VoIP phones is a plus Experience in Metaswitch or CSX is a plus Telecommunications experience is a plus Skills Ability to thrive in a fast-paced environment and respond accordingly to high-priority situations is essential Must work well with others, as part of a team as well as individually Must possess and demonstrate excellent communication skills Must demonstrate excellent organizational skills Must be enthusiastic and self-motivated Proven customer support professional with at least three years of call center experience preferred Ability to speak Spanish preferred Benefits We offer a compensation plan including excellent benefits with 401K, health insurance, and a competitive starting salary.
    $33k-46k yearly est. 1d ago
  • Support Associate - Soma

    Chico's FAS, Inc. 4.1company rating

    Information technology professional job in Amarillo, TX

    We are customer obsessed, innovative, and have the best culture in retail. Join our team today! The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales operations functions, including merchandise handling, stock processing, and stockroom organization. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow! FUNCTIONAL RESPONSIBILITIES: Operational Excellence * Processes merchandise, ensuring items are properly stored, ticketed and easily located for replenishment for the sales floor, reorganizes merchandise as needed to maximize stock space. * Ensures new products are properly merchandised and represented in a timely manner. * Correctly enters all receiving documents into the computer system, reconciles merchandise invoices to items received as applicable. Accurately and timely completes store-to-store transfers and Locate requests. * Ensures the visual packet materials, props and signage are received and processed in a timely manner, properly stores stockroom hardware, hangers, sign holders, etc. * Participates in pricing changes and markdowns. * Alerts store management to cash supply needs. * Assists with visual directives, including floorsets, window changes, visual presentations, signage placement, etc. as directed. * Assists with boutique cleanliness and organization Customer Experience * Models, supports and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni channel experience Teamwork and Growth * Promotes an inclusive, collaborative approach to problem solving * Seeks personal developmental opportunities and readily solicits feedback Other duties as assigned. This position may be found in multiple brands. Some duties may vary from brand to brand. QUALIFICATIONS: * High school diploma or equivalent * Previous stock or cashier experience preferred * Must be 18 years of age or older * Excellent communication skills * Excellent customer service skills * Strong organizational skills and ability to multi-task in a fast-paced environment * Able to learn or adapt to technology provided by the company * Must be able to work the majority of the shift standing * Ability to work quickly and within strict timelines * Ability to demonstrate teamwork * Exposure to visual merchandising and product placement techniques desired * Communicate with customers, Associates, and Management; wear / communicate with headset * Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required. PHYSICAL REQUIREMENTS: * Constant Walking/Standing- 67-100% of 8-hour shift * Occasional Lifting up to 50 lbs.- 1-33% of 8-hour shift * Frequent Climbing- 34%-66% of 8-hour shift Due to our growth, we are always accepting applications for top talent to join our store teams. When we do have an open position, we will review your application to determine if your qualifications are a match with our position requirements. You may apply to any location or position at any time; however, the position to which you apply may not currently be open. Accommodation is available to applicants for employment with disabilities. To request accommodation during the application process, please contact your local Store Manager for assistance. 5338 Westgate Mall Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.
    $31k-35k yearly est. 7d ago
  • Student Tech / Diagnostic Imaging

    Universal Health Services 4.4company rating

    Information technology professional job in Amarillo, TX

    Responsibilities Northwest Texas Healthcare System is a 495 bed system serving the city of Amarillo and the surrounding region. We offer the ideal combination of traditional values and the most advanced technologies in healthcare, plus the conveniences of big city living in a friendly, smaller-town atmosphere. From the beauty of Palo Duro Canyon and great recreational facilities, to our quality educational system, Amarillo is a great place to live and work. A hospital is only as good as its employees. That's why we're looking for professionals who are dedicated and passionate about their work. We're looking for employees who can add to our culture of exemplary patient care and personal excellence. We're looking for exceptional professionals who share our vision and values. Visit us online at: ***************************** Position: Student Technologist - DI POSITION SUMMARY: The Student Technologist utilizes knowledge in patient, equipment, and exam roompreparation. He /she is responsible for quality patient positioning, image quality identification and completion of the exam process to include post processing, PACS, Cerner and transport of the patient post completion of the exam. The Student Technologist is NOT allowed to make exposures on ionizing radiation producing equipment, per licensure specifications from the Bureau of Radiation Control through the DSHS. The Student Technologist ensures equipment is in proper working order and that the equipment and work area are clean. This position will assist the physicians, RPA's and Nursing staff to ensure the correct exam is performed in a safe environment. The Student Technologist utilizes the Principles of Continuous Quality Improvement and Radiation Safety Principles. The Student Technologist has the knowledge to work with all age groups (pediatric, geriatric, trauma, surgical). The Student Technologist must be currently registered in the Radiology program at an accredited teaching facility and eligible to take the registry at the conclusion of his/her coursework and program. Job Duties/Responsibilities: Performs a variety of technical procedures without producing the actual radiation exposure. Assist Radiologist, RPA's and staff physicians as needed. Shows appropriate radiographic skills and demonstrates good patient care. Uses immobilization devices according to policy and follows all hospital and UHS policies and procedures to include contrast injections. Maintains all HIPPA regulations and good communications skills. Has good problem resolution and acts in a professional and customer services oriented manner. Provides an environment conducive to safety for patients, visitors and employees. The Student Technologist assesses risks to patient safety and implements the appropriate precaution. The Student Technologist complies with appropriate and approved standards to include: Radiation Safety (ALARA), patient related safety, and infection control. Benefit Highlights: * Retention Bonus Program if offered. * Loan Forgiveness Program if offered. * Challenging and rewarding work environment * Competitive Compensation & Generous Paid Time Off * Excellent Medical, Dental, Vision and Prescription Drug Plans * 401(K) with company match and discounted stock plan * SoFi Student Loan Refinancing Program * Career development opportunities within UHS and its 300+ Subsidiaries! * More information is available on our Benefits Guest Website: benefits.uhsguest.com About Universal Health Services One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $15.8 billion in 2024. UHS was again recognized as one of the World's Most Admired Companies by Fortune; listed in Forbes ranking of America's Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 99,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. *********** Qualifications Education, Training, Experience and Licenses/Registrations Required: * Eligible to graduate an Accredited Radiography Program, set for ARRT, and apply for Texas License within a year. * Must have current CPR certification Physical and Sensory Requirements: 1. Ability to read and write in English 2. Ability to speak and hear, to allow discussions with employees and peers. 3. Ability to cope with and remain calm under stress. 4. Dosimetry badge must be worn appropriately at all times. 5. Ability to evaluate and interpret information and make independent decisions 6. Bending and lifting (50-75 lbs), grasping, fine hand coordination, pushing and pulling. 7. Electrical and radiant energy hazards are present. 8. Ability to respond to pages and calls. 9. Near visual acuity and depth perception to examine images for pertinent detail. 10. Appropriate use of protective lead shielding. DISCLAIMER Northwest Texas Healthcare System, a subsidiary of UHS, is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at UHS via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of UHS. No fee will be paid in the event the candidate is hired by UHS as a result of the referral or through other means. EEO Statement All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success. Avoid and Report Recruitment Scams At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.
    $20k-27k yearly est. 53d ago
  • IT Technical Support Analyst

    Cal Farley's Boys Ranch 3.8company rating

    Information technology professional job in Amarillo, TX

    Cal Farley's is a general residential childcare operation that has been providing nurturing homes, education and other opportunities for disadvantaged children since 1939; nestled in the rolling hills outside of Amarillo, TX., Cal Farley's Boys Ranch is a residential community open to at-risk children ages 5 to 18. While, at first glance, the campus might appear much like any other Texas Panhandle town, it is much more. Boys Ranch is an entire community built to surround children from across the nation with nurturing support and structure. Job Description Responsible for providing accurate and creative solutions to end user software and hardware problems on a Microsoft Windows Server network with various desktop operating systems that include Microsoft Windows and Apple Macs. Provides technical assistance to personnel in the setup and operation of all I.T. equipment and approved applications. Qualifications Associate Degree in CIS with a focus in computer troubleshooting is preferred. A minimum of 2 years helpdesk experience is required if substituted for a degree. Microsoft certification on desktop operating systems is required or be able to obtain within 6 months of employment. Must be proficient in computer setup and configuration on a Windows Server network. Intermediate understanding of TCP/IP, DNS, DHCP and Active Directory. Intermediate understanding of Windows/Mac hardware including printers, scanner, hard drives, chipsets, drivers, network cards and video technology. Proficiency with configuration and troubleshooting in Microsoft Windows and Office products is required. Must be proficient in general office equipment operation. Must possess exceptional time management and detail-orientation skills. Must be at least 21 years of age. Must possess a valid Texas driver's license. Must be available for travel as needed. Additional Information All your information will be kept confidential according to EEO guidelines.
    $35k-43k yearly est. 60d+ ago
  • On-Call IT Field Technician - Amarillo, TX- Hiring NOW

    Geeks On Site 3.1company rating

    Information technology professional job in Amarillo, TX

    Job DescriptionJob DescriptionOn-Call IT Field Technician - PC, Mac, Printer & Scanner Support
    $28k-40k yearly est. 16d ago
  • Network and Systems Administrator

    The People's Federal Credit Union 3.7company rating

    Information technology professional job in Amarillo, TX

    ROLE At The People's Federal Credit Union, we are committed to embodying our core values of INTEGRITY, QUALITY, RESPECT, SOLUTIONS-FOCUSED, and TEAMWORK. Our mission is to be our members' primary financial institution by providing quality, competitive services in an atmosphere of trust and superior member satisfaction. As a member of our team, the Network and Systems Administrator assist TPFCU in living out its mission by delivering outstanding service to all staff, vendors, and members. By providing prompt SOLUTIONS to our employees through help desk tickets, you are enabling them to provide QUALITY service for our members. By monitoring, maintaining, and updating operating systems, networks, servers, PCs, and communication tools, you provide stability to our IT infrastructure, thus allowing employees to do great work and members access to their critical financial information. MAJOR DUTIES AND RESPONSIBILITIES Customer Service: Respond to help-desk tickets, provide SOLUTIONS, and close tickets promptly. Technical Support: Plan, implement, maintain, and support Firewalls, Servers, PC hardware and software products, wide area communications, database systems, network and systems security and access controls. Assure prompt response to and recovery from systems and network related production interruptions, across multiple hardware platforms, networks, and operating systems. Network Maintenance and Monitoring: Provide primary support for the company's network and PC/LAN servers which includes planning, implementing, maintaining, and troubleshooting network and system hardware and software. Anticipate system and network security/integrity risks and assure adequate safeguards. Minimize downtime. Compliance and Risk Management: Oversee the maintenance of hardware and software at TPFCU's disaster recovery site and provide technical support for disaster recovery testing. Training employees on new systems and software. EXPERIENCE 2-5 years of similar or related experience, including preparatory experience. Previous data processing experience with networks, PCs, data communications, mainframe, and PC programming; technical planning; project management. EDUCATION/CERTIFICATIONS/LICENSES College degree in Computer Science. Palo Alto, Cisco, Network+, A+, MSCE, Sans
    $49k-62k yearly est. 34d ago
  • Level II Technical Support

    Ama Techtel 3.4company rating

    Information technology professional job in Amarillo, TX

    ASK US ABOUT OUR HIRING BONUS! AMA TechTel is a rapidly growing telecommunications company and we have immediate openings for dynamic individuals in our Technical Support department as a Level II Technical Support Representative. The Technical Support division provides inbound phone support for AMA TechTel's diverse line of communication products, monitors critical network functions, and performs repairs and upgrades on computer hardware and software. As a Level II Technical Support Representative, you will be responsible for monitoring the following products 24 hours a day: Wireless/VOIP Hosted Phone System Fiber POTS DSL You'll also be responsible for reporting any network issues to management within the timeline allotted by company procedures 24 hours a day and escalating as necessary, along with the following: - Handling calls from residential and commercial customers to resolve any technical issues on all products provided. - Making follow up courtesy calls once the reported trouble is resolved to ensure customer satisfaction. - Reporting troubles with our partnered service providers after hours and on weekends. - Having a thorough understanding of all products offered. - Diagnosing/repairing customer's personal computers that have been brought in for billable labor. - Learning and understanding the functions of other departments to be able to execute them after hours. - Monitoring ACD queues and managing talk times to ensure hold times are minimal. - Communicating with customers and resolving any issues reported via the support email account. Provisioning / de-provisioning the following services: Wireless/VOIP DSL Email Dial-up Hot Spot Users - Handling account suspends and restores. - Maintaining monitoring software and making sure all data contained therein is correct and up to date. - Reports monthly on wireless network capacity. Provide exceptional technical support for all commercial calls to ensure our level of customer service remains unmatched by our competitors. - Submitting tickets to be worked by our field services and managed services departments. - All other duties as assigned. Qualifications Must have a minimum of a high school diploma, Associates Degree in CIS preferred Comp Tia A+ certification is preferred Experience with computer repair, software/hardware preferred Experience with Microsoft OS Experience in troubleshooting Outlook and other email applications, including mobile email applications 2 years related IT/Help Desk experience preferred Must demonstrate computer knowledge with the ability to learn new software General understanding of Webhosting preferred Experience with ESI or Shoretel VoIP phones is a plus Experience in Metaswitch or CSX is a plus Telecommunications experience is a plus Skills Ability to thrive in a fast-paced environment and respond accordingly to high-priority situations is essential Must work well with others, as part of a team as well as individually Must possess and demonstrate excellent communication skills Must demonstrate excellent organizational skills Must be enthusiastic and self-motivated Proven customer support professional with at least three years of call center experience preferred Ability to speak Spanish preferred Benefits We offer a compensation plan including excellent benefits with 401K, health insurance, and a competitive starting salary.
    $33k-46k yearly est. 60d+ ago

Learn more about information technology professional jobs

How much does an information technology professional earn in Amarillo, TX?

The average information technology professional in Amarillo, TX earns between $44,000 and $98,000 annually. This compares to the national average information technology professional range of $52,000 to $106,000.

Average information technology professional salary in Amarillo, TX

$66,000
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