Information technology professional jobs in Amherst, NY

Rich's, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $4 billion, Rich's is a global leader with a focus on everything that family makes possible. Rich's-Infinite Possibilities. One Family. Purpose Statement We're seeking a detail-oriented, digitally fluent and tech-savvy professional to join our high-performing Corporate Communications team. This role serves as the operational backbone of our team, ensuring we run efficiently and effectively in support of our entire global family-owned business. The ideal candidate is a self-starter and "digital native" who thrives in a fast-paced business environment. They bring strong technical acumen, a collaborative mindset and a client-service orientation - especially when supporting executive and senior leaders during high visibility meetings, events and communications milestones. They are organized, resourceful, emotionally intelligent and passionate about using technology to enable impactful communication and content across generations. Key Accountabilities and Outcomes Key Responsibilities Technology & Tools Management * Serve as the day-to-day owner of communications platforms and tools (e.g., intranet, email, collaboration tools, social listening, media monitoring). * Manage access, permissions, and vendor relationships. * Troubleshoot basic issues and coordinate with IT or vendor support. * Research and recommend new tools or upgrades to enhance team efficiency and effectiveness. Content & Channel Support * Assist in creating and publishing content across channels (intranet, email, digital signage, etc.). * Ensure tools and platforms are optimized for user experience and accessibility. * Partner with content owners to maximize reach and engagement. * Organize and manage creative assets and content libraries. Event Support * Provide technical and logistical support for Corporate Communications-led events, including executive town halls, marquee meetings, livestreams and training sessions. * Manage virtual event platforms and troubleshoot live issues, as needed, in partnership with IT/production colleagues. Operations Support * Support daily team operations, ensuring smooth workflows and consistent execution. * Assist with project management, team planning tools and reporting dashboards. * Help document and maintain processes, templates and best practices. Measurement & Reporting * Help create dashboards and reports to track communication performance and engagement. * Maintain data quality and consistency across platforms. * Analyze survey feedback and engagement metrics to generate actionable insights. Knowledge, Skills, and Experience Qualifications | Skills | Experience Required * Bachelor's degree in Communications, Marketing, Business, Information Systems, or related field (or equivalent work experience) * 1-3 years of experience in communications, operations, project management, or technology support * Strong technical aptitude and ability to quickly learn new tools/platforms * Proven ability to thrive and deliver in a fast-paced, dynamic environment, with a client service mindset; must be able to manage multiple priorities * Familiarity with intranet/CMS platforms, email marketing tools, analytics dashboards, and collaboration platforms (e.g., SharePoint, Teams, Power BI) * Highly organized and detail-oriented, with the ability to manage multiple priorities * Strong interpersonal skills and emotional intelligence * Experience supporting change management or training others on communications platforms * Natural collaborator and relationship builder who values team success Success in This Role Looks Like * Communications tools and processes are well-managed, enabling greater efficiency across team operations. * Platforms and technologies are fully leveraged to deliver impactful communications. * Reporting and insights drive continuous improvement. * The specialist is recognized as the "go-to" resource for communications technology and operational support. About Us Our Corporate Communications team is lean and impactful-collaborative, creative, and committed to excellence. We support our global enterprise by connecting people through meaningful communication, enabling leaders and amplifying stories that matter. Joining our team means becoming part of a high-performing group that values partnership, innovation and connection. Rich's is a global, family-owned company operating in over 100 countries with more than 13,000 associates around the world. We're grounded in a values-driven culture and united by the spirit of innovation we were founded on 80 years ago. Rich's. Infinite Possibilities. One Family. COMPENSATION In accordance with state law, the rate or range provided is Rich Products Corporation, its subsidiaries and affiliates ("Rich's"), reasonable estimate of the base compensation for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills, abilities, shift differential, and location. Annual Range/Hourly Rate $50,150.00 - $67,850.00 Rich Products Corporation, its subsidiaries and affiliates ("Rich's"), are committed to a policy of Equal Employment Opportunity, standing up for fairness and maintaining a culture of belonging, to provide an exceptional experience for all. We will not discriminate against an applicant or employee on the basis of race, color, religion, sex, national origin, disability, military or veteran status, or any other Federal or State legally protected classes. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants. Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich's. Please contact Rich's Associate Experience Network at *************** if you need assistance completing this application or to otherwise participate in the application process. BRINGING YOUR BEST SELF TO WORK. As a family-owned company, caring for our associates-their whole selves-is a top priority. That's why we provide benefits and tools to help our people balance the integration of work and life: * Competitive compensation * Health & financial benefits * Paid time off * Parental leave * Family planning support * Flexible work policy * Associate resource groups * Volunteering & community impact opportunities * Holiday gatherings * In-house taste tests (we are a food company after all)! It's all part of how we support our family of associates. Because in the company of family, all things are possible. MEET RICH'S. Rich's, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $3.8 billion, Rich's is a global leader with a focus on everything that family makes possible. Rich's-Infinite Possibilities. One Family. Nearest Major Market: Buffalo Job Segment: Corporate Communications, Marketing Communications, Communications, Change Management, Marketing, Management

We are currently hiring an End User Support Specialist to expand our IT Department End User Support team. This position will be a part of our End User Support Helpdesk team and will assist employees with personal computer, software, and other issues for our 30+ office locations throughout the USA and Europe. The IT Department at LaBella provides network, hardware, software, and overall IT and Design Tech services to the entire LaBella organization, including all LaBella companies. Successful candidates shall be trustworthy, have positive attitude, and be self-motivated with the willingness to learn and continue building their knowledge. Responsibilities * Troubleshoot and document issues using the Helpdesk ticketing system to help users resolve computer and software issues. * Build and configure workstations as needed * Support all offices, some travel between offices will be required * On-call hours may be required * Perform other IT tasks as designated

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Title: Deskside Support Representative Distributed Client Services Location: - Buffalo, NY Job Description: · Win7/Win XP OS support · Office 2003/2007/2010 support and office 365 · Executive end user trouble shooting skills · Break/Fix troubleshooting experience in larger corporate environments · The candidate must also be able to support Mobility Devices (phone and tablet) (setup and support) of multiple platforms including Apple, Android, and Microsoft Additional Information For more information, Please contact Shubham ************

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

The flagship of the Commonwealth, the University of Massachusetts Amherst is a nationally ranked public land-grant research university that seeks to expand educational access, fuel innovation and creativity, and share and use its knowledge for the common good. Founded in 1863, UMass Amherst sits on nearly 1,450-acres in scenic Western Massachusetts and boasts state-of-the-art facilities for teaching, research, scholarship, and creative activity. The institution advances a diverse, equitable, and inclusive community where everyone feels connected and valued-and thrives, and offers a full range of undergraduate, graduate and professional degrees across 10 schools and colleges, and 100 undergraduate majors. We believe every member of our university community can contribute to our ongoing success by striving for the highest level of excellence as we seek breakthrough solutions to mounting environmental, social, economic, and technological challenges in our world. About CICS Celebrating 60 years of pioneering contributions to computing, the Manning College of Information and Computer Sciences (CICS) at UMass Amherst is home to approximately 900 graduate and 1,800 undergraduate students with programs that are ranked among the top twenty-five in the nation by U.S. News & World Report. CICS research encompasses all major technical specializations across the profession and serves as the focal point for interdisciplinary computing research at UMass Amherst. More information about the college and its revolutionary vision for computing research and education-Computing for the Common Good- can be found at cics.umass.edu. Job Summary The Manager of User Support within the Manning College of Information and Computer Sciences' (CICS) IT group oversees and leads a team of technical professionals in providing comprehensive user support services to faculty, staff, students, and researchers within the College. They manage the day-to-day operations of user support to ensure efficient resolution of technical issues of over 1,100 desktops, laptops, and server systems while maintaining a high level of customer satisfaction. The Manager of User Support also works closely with the Unix team on support and management of network and server-based systems including HPC and GPU clusters, switches, routers, and security programs ensuring optimal customer services and performance. Essential Functions Develops and maintains a vision of user support for the Manning College of Information and Computer Sciences (CICS). Manages a team of technical professionals, including two Software Specialists, an Audio Visual (AV) Technician, and a small number of student workers. Provides regular guidance, senior technical computer/software expertise, coaching, and performance feedback. Develops, implements, and manages CICS IT's online ticketing system for the user support team. Assesses and prioritizes user support requests and delegates them appropriately, ensuring timely and effective resolution of technical issues. Provides guidance on complex or unique requests/issues as needed and independently manages escalated issues or concerns. Develops and manages onboarding and offboarding programs and processes for faculty, staff, researchers, and graduate students. Collaborates with the IT Office Coordinator and CICS HR to coordinate orientation services, ensuring new employees and students are equipped with the necessary resources and knowledge to effectively use the computing environment. Develops and maintains user support processes, procedures, and documentation. Oversees the creation of training materials pertaining to user support troubleshooting and usage of CICS IT services. Provides technical consulting services to faculty, staff, researchers, and graduate students regarding cybersecurity and software, to support research and the administrative functions of the college. Monitors and analyzes user support trends, identifying areas for improvement and implementing proactive measures to enhance user experience. Collaborates with other members of CICS IT to develop, plan, and implement system upgrades, enhancements, and deployments. Develops and manages end-point device security programs for the college and collaborates with the Unix team on overall security programs. Ensures proper security configurations and software updates and monitors for potential threats. Frequently assists with the installation of computer and AV hardware and associated furniture. Stays abreast of emerging technologies and industry best practices related to user support and research computing. Other Functions Performs other duties as assigned or required to meet department, college, or university goals and objectives. May provide database usage and troubleshooting support to department administrative users. Understands responsibilities with respect to conflicts of interest and behaves in ways consistent both with law and university policy. Contributes toward creating a positive and respectful workplace defined by personal and professional competence, integrity, and collaboration. Understands and contributes to implementation of departmental and institutional goals for achieving non-discrimination and creating a respectful, inclusive environment that is supportive of diversity. Uses access to sensitive and/or not yet public university related information only in the performance of the responsibilities of position and exercises care to prevent unnecessary disclosure to others. Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure) Bachelor's degree with four (4) years of experience in IT user support or a related technical role or a Master's degree or higher in Computer Science, Information Technology, or a related field and two (2) years of related experience. Experience supporting, configuring, and managing large deployments of Mac, Windows, and Linux or Unix based operating systems. Experience supervising and mentoring one or more staff members. Experience in a heavy customer-focused position involving deep technical knowledge of the organization's software services. Experience creating and implementing end-point security programs across a large enterprise. Excellent technical troubleshooting and problem-solving skills. Ability to accept constructive feedback regarding customer experiences with IT services. Strong oral and written communication skills. Ability to explain technical jargon to a non-technical audience, use tact, and maintain protection of private and secured information. Ability to work both independently and to be part of an effective team with a highly cooperative and collaborative work style. Strong interpersonal and open communication skills with the ability to interact effectively and create and maintain harmonious relationships with a diverse population of staff, faculty, students, and off-campus constituents. Independent initiative. Must have the ability to stay on task and work productively with a minimal amount of supervision or guidance. Willingness to take on a variety of tasks related to the successful operation of the college's IT group and CICS. The ability to adapt and work effectively as the college grows and evolves, demonstrating flexibility and openness to new technologies and approaches to user support. Ability to work effectively and collegially under pressure. Ability to exercise sound judgment and integrity and maintain confidentiality. Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure) Master's degree or higher in Computer Science, Information Technology, or a related field. Experience managing a small team of software specialists. Relevant certifications such as ITIL, HDI, or CompTIA A+. Experience working in a higher education or an academic environment. Familiarity with IT service management frameworks and tools. Knowledge of virtualization technologies. Experience with scripting languages and automation tools. Understanding of cybersecurity best practices. Physical Demands/Working Conditions Required to push, pull, and lift objects up to 50 pounds. Typical office environment. Work Schedule Monday - Friday, 9am - 5 pm. This position may be part of an on-call rotation, which requires the employee to work some nights and weekends. Salary Information Salary Level 28. Exempt Hiring Ranges. Special Instructions to Applicants Along with the application please submit a resume, cover letter, and the names and contact information for three (3) professional references. The University of Massachusetts Amherst welcomes all qualified applicants and complies with all state and federal anti-discrimination laws.

Description & Requirements The Lead of Software Governance will lead initiatives that ensure enterprise software systems are implemented, maintained, and governed with security, efficiency, and compliance. This role bridges technical operations and governance, combining hands-on IT expertise with strong process and risk management capabilities. Working closely with Privacy, Security, Data Governance, Artificial Intelligence and Operational teams, this manager ensures that software investments are secure, compliant, and aligned to organizational goals. The ideal candidate has a background in IT operations, software implementation, or technology support, and a growing passion for governance, risk management, and process improvement. This position will lead Software Governance for Maximus, ensure operational continuity and strengthen the maturity of software governance practices across the organization. This is a remote position Essential Duties and Responsibilities: - Manage the intake process, risk assessment, and governance of software acquisitions across business units. - Partner with Software Governance Board stakeholders to ensure all software aligns with security, compliance, and lifecycle standards. - Develop and maintain software governance processes that ensure proper onboarding, renewal, and decommissioning of applications. - Serve as a key escalation point for software governance related issues; coordinate multi-team resolution. - Integrate regulatory and licensing requirements into governance workflows (e.g., CMMC, SOX, NIST, ISO 27001). - Own software documentation, SOPs, and audit readiness materials, ensuring accuracy and alignment with governance standards. - Identify opportunities for process automation and efficiency within software governance and process workflows. - Support the Senior Manager of IT Governance by ensuring continuity of governance operations and providing subject matter expertise on software lifecycle governance to cross-functional teams. - Lead cross-functional working groups to improve the software review process, risk assessments, and end-user experience. - Build and maintain strong relationships with SMEs and internal stakeholders. Job-Specific Essential Duties and Responsibilities: - Manage the intake process, risk assessment and governance of software acquisitions across business units. - Partner with Software Governance Board stakeholders to ensure all software aligns with security, compliance, and lifecycle standards. - Develop and maintain software governance processes that ensure proper onboarding, renewal, and decommissioning of applications. - Serve as a key escalation point for software governance related issues and coordinate resolution across IT and business teams. - Support and enforce compliance with corporate policies, licensing agreements, and regulatory frameworks (e.g., CMMC, SOX, NIST, ISO 27001). - Maintain software documentation, SOP's, and audit readiness materials. - Identify opportunities for process automation and efficiency within software governance and process workflows. - Act as deputy to the Director of IT Governance, ensuring continuity of governance operations and serving as an internal consultant for software lifecycle issues. - Lead cross-functional working groups to improve the software review, process, risk assessments, and end-user experience. - Build and maintain strong relationships with SME's and internal stakeholders. Minimum Requirements - Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience. Job-Specific Minimum Requirements: - Bachelor's degree in information technology, Computer Science, or a related field or sufficient experience. - 7+ years of experience in IT project management, IT governance, software implementation, or Information Technology roles. - Proven experience managing or supporting enterprise software environments (e.g., SaaS, on-premise, cloud-based systems). - Familiarity with software lifecycle management, configuration management, and Application Portfolio management. - Strong understanding of IT risk, compliance, and governance frameworks. - Demonstrated ability to lead cross-functional teams and manage multiple priorities in a fast-paced environment. - Excellent communication, problem-solving, and facilitation skills. - Technical and Analytical Acumen - Process and Continuous Improvement - Risk Management and Compliance - Collaboration and Influence - Vendor and Stakeholder Engagement - Strategic Problem Solving Preferred Skills and Qualifications: - Experience managing or contributing to software asset management (SAM) or governance programs. - Hands-on experience with ITSM or ITIL-based service delivery processes. - Familiarity with Smartsheet, ServiceNow, Coupa, Jira, or asset tracking tools. - Certifications such as ITIL, GRC, or PMP are a plus. #techjobs #VeteransPage EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 130,000.00 Maximum Salary $ 165,000.00

Strong in Communication skills and interpersonal skills with experience in IT Hardware & Software Asset Management services Experience in managing PC and Mobile Assets in ServiceNow module and aware of different stages in asset management lifecycle Work with vendors to conduct physical asset audit and maintain asset stock rooms End to end asset life management (Forecasting, Receiving, Shipping, Maintenance & Recycling) Track complete life-cycle management for each asset in order to maintain warranty information, refresh date and end of life information Knowledge on ServiceNow, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting skills Smart hands support for Server and Network devices Train the Trainer Base Salary Range: $60,000 - $80,000 per annum TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. #LI-SV2 #LI-KUMARAN

Come join a growing financial technology company that's leading the marketplace in both the marketing and servicing of credit cards! Continental Finance Company specializes in credit card options for those consumers with less than perfect credit. We are seeking a Genesys Systems Administrator to support our Operations team. The Junior Genesys System administrator will work under the guidance of the VP of Contact Center Performance Management to support and maintain a highly available, secure, and efficient environment that supports business operations and provides optimal customer experiences. This individual works in close partnership with others within operations as well as additional departments throughout the organization, including but not limited to IT, Marketing, Compliance and Legal. Essential Functions: System Installation & Configuration: Install, configure, and maintain the Genesys Cloud platform Configure Genesys components such as routing, IVR, Bots, voice, chat, email, and other communication channels. Integrate Genesys solutions with third-party systems, databases, and applications. Performance Monitoring & Optimization: Monitor the performance of Genesys platforms to ensure optimal operation and resource utilization. Troubleshoot performance issues, identify root causes, and implement corrective actions. Apply necessary patches and updates to ensure the system is running the latest versions. User Management: Create and manage user accounts, roles, and permissions within the Genesys environment. Ensure proper configuration of user profiles and associated workflows for smooth operations. Provide end-user support for Genesys applications and resolve any user access or functionality issues. System Security & Compliance: Implement and enforce security protocols to protect data and ensure system integrity. Monitor and audit system logs for any suspicious activities and take necessary actions. Ensure the platform complies with organizational and industry security standards (e.g., GDPR, HIPAA). Troubleshooting & Incident Management: Provide advanced troubleshooting for system outages, service disruptions, and incidents. Analyze logs, system alerts, and call data to resolve technical issues efficiently. Collaborate with other teams (e.g., Network, Security, Development) to resolve issues that impact Genesys system performance. System Upgrades & Maintenance: Plan and execute system upgrades, patches, and updates with minimal downtime. Perform regular backups of the Genesys system and verify the integrity of backup files. Schedule and coordinate planned maintenance with minimal impact on business operations. Documentation & Reporting: Maintain accurate documentation for all configuration changes, system upgrades, troubleshooting processes, and maintenance activities. Provide regular reports on system performance, incidents, and system health to leadership. Develop and maintain standard operating procedures (SOPs) for Genesys administration tasks. Collaboration & Support: Work closely with the development, network, and support teams to ensure seamless integration and operation of Genesys systems. Assist with the training of end-users and team members on new system features, functionalities, and best practices. Provide on-call support and respond to after-hours incidents as necessary. The ideal candidate will have the following: Bachelor's Degree or 3 years of relevant experience. Experience with Genesys Cloud systems highly preferred. Basic understanding of the Genesys platform (Genesys Cloud, Genesys Engage, PureConnect, etc.) and general contact center technology. Familiarity with telephony systems and concepts (e.g., VoIP, ACD, IVR, call routing). Strong analytical and troubleshooting skills, with a willingness to learn new tools and technologies. Ability to identify, diagnose, and escalate system issues under guidance. Good written and verbal communication skills for documenting issues and interacting with team members. Ability to clearly explain technical concepts to non-technical users. One of the following Genesys Cloud Certifications must be completed within each 6 months in the role, with the expectation that all 4 will be completed within first 2 years in the role. Genesys Cloud CX: Professional Certification (GCX-GCP) Genesys Cloud CX: Developer Certification (GXC-GCD) Genesys Cloud CX: Architect Certification (GCX-ARC) Genesys Cloud: AI - Digital Bots & Knowledge Certification (GC-AI-DB) Why Continental Finance? Continental Finance Company (the “CFC”) is one of America's leading marketers and servicers of credit cards for consumers with less-than-perfect credit. Since our founding in 2005, we have prided ourselves on corporate responsibility to customers in terms of a strong customer support program and fair treatment. With our success, we have also grown into an innovative financial tech company! With a state-of-the-art consumer marketing and servicing platform, we provide a variety of services to consumers when other financial institutions will not accommodate them. With more than 2.6 million credit cards managed and serviced since our founding, we pride ourselves on putting the customer first. We are not a chartered banking financial institution, nor are we a debt originator or a credit card issuer. CFC is an equal opportunity employer that is committed to inclusion and diversity. Our company provides equal employment opportunity (EEO) regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. CFC is seeking bright, energetic individuals that will help us grow and develop together! We uphold a promise to treat our employees with the same care and concern as we do our customers. We offer all employees competitive compensation and benefits in an exciting, fast-paced business casual environment. Join our growing team and apply online today! CFC offers a hybrid work schedule which includes three (3) core days in the office (Tuesday, Wednesday, and Thursday) and two (2) remote workdays (Monday and Friday) #LI-HYBRID

Desired Competencies (Technical/Behavioral Competency) SNo Skills Proficiency 1 VB6 E2 2 VB .Net & ASP .Net E2 3 SQL server 2000 - 2012 E2 4 Windows server 2003 / 2008 E1 5 TSQL, Crystal reporting E1 SNo Responsibility of / Expectations from the Role 1 Associate is expected to work closely with customer in maintenance and support for .net based manufacturing applications. Associate to have already help below responsibilities 1. .Net Code Fix/ Enhancements 2. Should have experience in manufacturing shop floor applications implementation /support 3. Manufacturing domain experience 4. Monitoring .net applications 5. Database issues fix / support 6. User Trainings for new functionalities developed 7. Investigation of various issues reported by users 8. Preparing documentations 9. Change Request Management 10. Provide status reports to management 11. 24X7 application Support Desired Competencies (Technical/Behavioral Competency) Must-Have • Working experience in VB6/VB.Net/ASP.Net application support and development • Experience with SQL server 2000/2005/2008/2012 Good-to-Have • Good knowledge in Crystal reporting & TSQL • Customer facing experience - Excellent Good communication skills • Good documentation skills Others • Knowledge of OPC, LIMS, SAP interfacing will be beneficial Qualifications Minimum Qualification : Bachelor's degree Additional Information Job Status: permanent Position Share the Profiles to ******************************** Contact: ************ Keep the subject line with Job Title and Location

Our award-winning client is seeking a IT Budget & Sourcing Analyst to join their team.Our client is looking for a talented IT Budget & Sourcing Analyst to join our dynamic team. In this role, you'll be a key player in optimizing IT spending, ensuring financial resources are aligned with strategic goals, and identifying cost-saving opportunities. You'll leverage your analytical skills to manage budgets, analyze financial data, and make informed recommendations. Responsibilities: Partnering with IT and business leaders to create and manage IT budgets, ensuring financial resources are aligned with strategic goals. Analyzing IT expenditures, identifying spending trends and variances, and providing valuable insights into the financial performance of IT initiatives. Identifying opportunities to save costs and improve efficiency within the IT department, including analyzing vendor contracts and proposing cost-effective solutions. Tracking IT software licenses, managing contract lifecycles, and assisting in negotiating contracts and pricing with IT vendors. Required Qualifications: A bachelor's degree in business, finance, accounting, MIS, or a related field. 4+ years of experience in a similar role. Strong analytical and problem-solving skills with a passion for data. Excellent communication and interpersonal skills, with the ability to explain complex financial concepts clearly and concisely. The ability to work independently in a dynamic environment and prioritize effectively. Bonus points if you have: Experience with financial modeling and data analysis tools. A strong customer service focus and a proactive approach.

Job Description Prizm is looking for an experienced Senior IT Specialist to join our team in a leadership position within our support environment. The job will be responsible for working with clients and co-workers to deliver best-in-class technical services to small and medium businesses. This is a fast-paced job with many concurrent responsibilities. The ideal candidate will enjoy solving complex problems and impacting the success of clients on a daily basis. Should be familiar with higher-end technical principles, including network management, server work, and business processes. Compensation: $70,000 - $90,000 yearly DOE + benefits Compensation: $70,000 - $90,000 yearly DOE Responsibilities: Developing & Implementing Technology Roadmaps for Clients Assisting team members with complex IT situations Server & Software Implementation & Troubleshooting Researching & Vetting New Technologies to Expand Prizm's Stack Articulating Complex Technology In Understandable Terms to Clients & Prospects Help with SOP Across All Projects Explaining what "The Cloud" is and why it's not scary for business Assist the sales team with complex project proposals And all other common aspects of IT support Qualifications: BS Degree in computer information systems, computer science, business administration (related field), or equivalent experience Minimum 4-5 years relevant experience, preferably in a multi-tenant environment Proven communication and leadership skills Extensive knowledge of networking, Windows & Azure AD & M365, Cloud Technologies, ERP Software, SQL, Quickbooks Cybersecurity training is a huge plus Compliance experience is a huge plus Team player and solution-focused attitude Flexibility to change tasks quickly and manage multiple projects simultaneously About Company Prizm is a leader in delivering enterprise-level technology services. Our core offerings include managed IT services, copier/printer sales and service, document management, and BCDR (business continuity/disaster recovery) solutions. Through our technology partners, we deliver a one-stop shop approach to take the worry out of businesses' technology needs and performance so they can focus on what they do best!

Responsible for providing limited supervision, leadership, and direction to a staff of IT Support Technicians. Provides onsite support for all designated Seneca Gaming Corporation entities. This includes but is not limited to hardware, software, desktops, servers, networks, telecommunications, event setups, office moves, imaging/deploying PCs/Desktop and/or the AS/400, asset management, incident management, problem management, and basic project management. Works closely with IT Support Technicians to handle the dispatching of calls, the Application Services, and Technical Services team, management, and vendors to research and gain resolution on more difficult issues. Resolves and escalates technical problems according to standard operating procedures and within defined service levels. Documents, tracks, and monitors problems, and resolutions to ensure timely resolution. Will serve as a backup to IT Support Technicians when directed by the IT Support Shift Manager or the IT Service Desk Manager. Responsible for the acquisition and implementation of all workstations according to established procedures. All duties are to be performed within the guidelines of the Seneca Gaming Corporation's policies and procedures, Internal Control Standards, and objectives. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: 1. Assume ownership of technical issues reported by our team members and triage the needed to a timely resolution. Provide support to internal end users to diagnose and resolve hardware and software issues. Respond to telephone calls, emails, and personnel requests for technical support. Maintain and manage a support log for all activities through a centralized ticketing system. 2. Serve as a dispatched technician to all hardware/software issues that cannot be resolved via phone/remote support. 3. Perform all event setup/teardowns as requested by the business. 4. Will be in constant communication with all departments across the company. Daily check-ins with management and teams to verify that their equipment is functional. Will diagnose/repair any issues discovered. 5. Receive and respond to customer requests to identify, troubleshoot and resolve computer operating system, application, and hardware issues. 6. Responsible for the acquisition and implementation of laptops, desktops, and other workstations according to established procedures. Will manage the overall deployment process including the discovery phase (identifying user and location, review of all required apps, determination of priority), assignment of build, Q/A, and deploy and supervisor of those tasks as well as updating the schedule. 7. Work alongside other IT staff to complete work requests as directed by the IT Service Desk Manager or IT Support Shift Manager in support of the Seneca Gaming Corporation's technical infrastructure. This could include desktops, servers, networks, telecommunications, and/or the IBM iSeries (AS/400). 8. Seek to gain an understanding of the technical infrastructure components in use throughout the company, their designs and their operations, how they interact with one another, and how to effectively troubleshoot, install, and repair said components. Act as a mentor to IT Support Technician I's and ensure that the appropriate troubleshooting tasks are carried out and understood by the Team. 9. Interact with customers, answering questions and responding to special requests. Assist with resolving operational problems with users, and coordinating proposed solutions with the Application Services team, Technical Services team, and management. 10. Perform duties of project manager for basic to intermediate implementations. Coordinating with all internal departments and vendors as necessary 11. Perform duties of Asset Manager, including procurement, receiving, tracking, and deployment of all IT assets. 12. When called upon, to perform the duties of Incident Manager, detecting incidents early, resolving incidents quickly and efficiently, and continually improving the incident management approaches. 13. When called upon, to perform the duties of Problem Manager, identifying the cause, or potential cause of one or more incidents. Reduce the likelihood and impact of incidents by identifying potential causes and managing workarounds and known errors. 14. Order, receive, manage and deploy corporate mobile solutions through Verizon and Apple Business Manager. 15. Coordinate the activities of IT Support Technicians according to established processes and procedures. 16. Work with Application Services and/or Technical Services and hardware/software vendors to resolve hardware/software issues, online processing, or application problems as directed. 17. Participate in shift turnover (pre-shifts) to ensure timely resolution of problems. 18. Work with management to plan and accomplish goals. May be asked to perform a variety of tasks as directed. 19. Create and update all documentation relating to infrastructure components and user locations. 20. Perform new hire orientation pertaining to all aspects of customer care, as assigned. 21. Maintain a working knowledge and practical application of information security principles and practices as they relate to their job responsibilities. Proactively assess potential risks and vulnerabilities within the environment. 22. Maintain a current understanding of all policies and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times. 23. Provide exceptional customer service to all patrons and communicates in a pleasant, friendly, and professional manner at all times. Maintain a professional work environment with supervisors, managers, and staff. 24. Must complete all required SGC Training programs within nine (9) months from commencement of employment. 25. Must possess excellent time management and organizational skills 26. Duties, responsibilities, requirements, and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule. QUALIFICATIONS/REQUIREMENTS: Education/Experience: 1. Must be 18 years of age or older upon employment. 2. Associates Degree in computer science, management information systems or a closely related field is required. Bachelor's Degree in computer science, management information systems or a closely related field or completion of three (3) or more of the IT-approved certifications is preferred. An equivalent combination of education and/or experience is also acceptable. 3. Minimum of five (5) years' experience/school work in a Service Desk or similar Technology Support environment is preferred. 4. Minimum of five (5) years' experience/school work supporting an IBM iSeries (AS/400) environment including commands and utilities, experience supporting in Windows networking environment including Windows clients and servers is preferred. 5. Customer service experience in an Information Technology environment is required. 6. Hands-on knowledge of Active Directory and network connectivity with TCP/IP, DNS, DHCP, and wireless. 7. Hands-on knowledge of Multi-Factor security applications 8. Ability to analyze and resolve problems according to established protocols 9. Ability to stay current with changes and updates in relevant technologies 10. Advanced troubleshooting skills to determine and resolve user issues 11. Detail-oriented multi-tasker with the ability to respond quickly to changing priorities in an organized and timely manner 12. Ability to complete high-quality work in a fast-paced environment within designated timeframes 13. Exceptional interpersonal and verbal/written communication skills 14. Strong customer service focus 15. Must be a self-starter and team player who also can work independently 16. Ability to take initiative, act independently, and anticipate requirements of the management team 17. Customer service experience in an Information Technology environment is required. 18. Experience with PBX, IP Phones, and voicemail systems is preferred. Language Skills and Reasoning Ability: 1. Must possess excellent communication skills. 2. Must have the ability to write routine correspondence and to speak effectively to the public, employees, customers and vendors. 3. Must be able to demonstrate mentoring and coaching skills around day-to-day tasks. 4. Must have the ability to deal effectively and interact well with customers, vendors, and employees. 5. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner. 6. Must be resourceful, utilizing all resources that are available to resolve issues. 7. Must demonstrate good judgment. 8. Must be a team player with strong interpersonal skills. Physical Requirements and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted. 1. Must be able to stand, walk, and move through all areas of the casino/hotel. 2. Must be able to lift a minimum of sixty (60) pounds. 3. Must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations. Salary Starting Rate:$26.31 Compensation is negotiable based on experience and education. Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.

If you believe healthcare is a right, that everyone deserves high quality care so they can enjoy their highest level of health and wellbeing, and you value each person's individual story - consider joining us at Neighborhood! As an IT Technician, you will provide an important service supporting employees with software application and hardware technical issues with an efficient, effective and thorough customer support approach. All this while maintaining a mindset of efficiency and security of the organization from a technical point of view. About the Role: As an IT Technician, kindness and clarity are key as you use your customer service skills in employee interactions. You'll collaborate with other team members to help ensure a smooth flow for the day. Responsibilities include: Provide First Level support for helpdesk caller requests including: troubleshooting, escalation up to and including resolution. Multi-task customer calls, e-mails, IT security user provisioning and data center operations. Document calls in incident management software for detailed tracking and reporting. Monitor system wide alerts, downtimes and advisories, document and escalate to the appropriate support team by providing notification, updates and resolution as required. Use remote access tools for troubleshooting and resolution of technical issues. Support inventory tracking of IT assets. Support VOIP telephone systems. Manage software licensing and upgrades. Work with third party IT vendors as needed. Perform equipment repair and replacement of IT components. Assist in the diagnosis and resolution of software problems. In this position you will not be based at one site and will travel to all Neighborhood sites regularly. What it's Like to Work at Neighborhood: The top three words employees say describe the work environment are: teamwork, supportive and kind. These are from an anonymous survey of Neighborhood employees for the Buffalo Business First Best Places to Work competition. Neighborhood has earned “finalist” distinction in the competition the last four years. We are a group of flexible and kind individuals who are open to each other's ideas, and see opportunities to innovate and find solutions when challenges arise. Education and Skills to be an IT Technician: High school diploma or equivalent required AND two (2) years of help desk call center, customer service, or application support experience required OR Associate degree or certificate of course completion in a technical related field OR two (2) years of help desk call center, customer service, or application support experience required. CompTIA A+ Certification, Cisco CCNA, HDI Help Desk Technician, Microsoft Certified Professional, or Microsoft Certified Systems Engineer preferred but not required. Knowledge of Athena Electronic Medical Record application (or other EHR), enterprise application software or database support experience preferred. Knowledge of Microsoft Windows and user interfaces required. Kindness: you treat each person with respect and compassion, valuing each person's story Resiliency: you see opportunities to innovate and find solutions when challenges arise Teamwork: you are open to others' unique perspectives, and will collaborate to meet shared goals Must be available to work any shifts Monday-Friday between 7:45 a.m. and 8:00 p.m. What We Offer: Compensation: Starting rate $22.25 per hour. Benefits: You'll have options for medical, dental, life, and supplemental insurance. We also offer a 403b match, health savings accounts with employer contribution, wellbeing programs, continuing education opportunities, generous paid time off, holidays. About Neighborhood: Neighborhood Health Center is the largest and longest serving Federally Qualified Health Center in Western New York, and is the highest ranked health center for quality in the region. We provide primary and integrated healthcare services all under one roof, regardless of a person's ability to pay. Services include internal/family medicine, pediatrics, OB-GYN, dentistry, podiatry, psychiatry, vision care, nutrition and behavioral health counseling, and pharmacy services. We're working toward a Western New York where all enjoy their highest level of health and wellbeing. Neighborhood Health Center is an equal opportunity employer.

Phase 3 - Looking to hire Deployment Technicians for phase 3 of a Epic Readiness initiative. These technicians will play a critical role in preparing clinical environments for the upcoming Epic Go-Live. They will be responsible for deploying, configuring, and validating new PCs across hospital and clinic locations to ensure full functionality and compliance ahead of Technical Dress Rehearsal (TDR). Skills Support, Desktop, Technical support, Troubleshooting If you are interested in learning more about this opportunity, please apply ! Job Type & Location This is a Contract position based out of Buffalo, NY. Pay and Benefits The pay range for this position is $22.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Buffalo,NY. Application Deadline This position is anticipated to close on Dec 19, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

West Valley Cleanup Alliance is the prime contractor selected by the U.S. Department of Energy to manage the Phase 1B Deactivation & Demolition Contract at the West Valley Demonstration Project site. The site is a scenic 30-minute drive south of Buffalo, New York. In cooperation with the New York State Energy Research and Development Authority, West Valley Demonstration Project continues to decontaminate and decommission facilities at this site. We are a premier employer in the Western New York and southern-tier areas. Lifelong careers are common at WVCA. The Internship Program is an 8-10-week program with a 4-day workweek (10 hours per day). Apply on-line at West Valley Cleanup and click on "Careers" JOB SUMMARY/PURPOSE OF POSITION The internship program is designed to provide a comprehensive learning experience, develop practical skills, enhance knowledge, and make meaningful contributions to projects. Intern assignments will be determined based on business need and role availability with consideration to skills and development goals. The Information Technology Support Technician Intern will be introduced to business practices, software and communications used in today's IT environment outside of a confined lab and problem solve the software/hardware interactions that arise due to the wide range of needs. SPECIFIC PROJECTS/RESPONSIBILITES Employee IT setup/moves Problem solve desktop support tickets Assist in the onboarding of devices in Microsoft Entre Monitor backups Monitor vulnerabilities and patching for desktop devices MINIMUM QUALIFICATIONS Education/Experience: Pursuing a BA/BS in Information Technology Must be at least a rising Junior Other Requirements: Ability to intern for 10 weeks Enthusiasm for learning and adapting to new challenges MAJOR RESPONSIBILITIES/SCOPE OF WORK Maintain a safe and healthy work environment by following established safe work practices and procedures; including following all safety rules, use of proper personal protective equipment (PPE), investigating and reporting identified safety concerns or situations. Adhere to standards contained in the Company “Code of Conduct,” Company EEO practices, and DOE directives. Perform diverse assignments within functional specialty. Establish schedules to accomplish routine and special tasks. Collaborate with team members on projects to contribute to the organization's effectiveness. Participate in projects and deliverables as directed by manager. Support the team in preparing reports, presentations, and technical documentation. Prepare a Final Presentation for Staff Managers at the end of the internship depicting internship experience and accomplished projects. ESSENTIAL FUNCTIONS Ability to communicate effectively verbally and in writing. Strong computer skills and proficiency with Microsoft suite. Exhibit professional behavior which promotes teamwork, fosters cooperation, and enhances productivity in the workplace. Ability to effectively manage, organize, and prioritize work in a fast-paced environment. Perform tasks under general supervision for most assignments. Assist in planning and coordinating project activities to accomplish assigned tasks in a timely manner. An Equal Opportunity Employer, including disability/vets. U.S. Citizenship is required for employment. This Organization Participates in E-Verify WVCA is a drug free workplace. Candidates accepting a job offer will be required to pass a pre-placement physical, drug screen, and background investigation. All employees are subject to being randomly selected for drug testing without advance notification.

The VPSA Valve TSE is a key member of a small team providing technical operations support for Linde Gas US Small Onsite standard plants. The team has responsibility for support over 300 plants including multiple product lines of cryogenic and non-cryogenic nitrogen and oxygen generators. Primary Responsibilities: * Split time between managing the VPSA Rebuild program and TSE workload. * Work with the Operations management to make sure the valve rebuilds are being completed as planned. Provide support to the field install as necessary. * Manage the valve rebuild inventory and obtain funding when necessary. * Manage valve rebuild contractor. * Troubleshooting plant operations. * Developing and executing projects to optimize the reliability and efficiency of production facilities. * Continuously improving plant operations. * Safe, timely, and successful start-up of new production facilities. * Training operations personnel. * Maintaining standards, issuing alerts, and communicating best practices. * Utilize the EAM (Enterprise Asset Management system) to determine critical spares and to optimize plant availability/reliability. * Provide feedback to the design/installation engineering team to improve the production facilities designs. * Support the business team for new and existing sales opportunities. Qualifications: Required: * Bachelor's degree in chemical engineering, mechanical engineering, or related discipline (or 2 years of industrial gas plant operations experience in place of degree). * Minimum 2 years of experience; including operations, engineering, maintenance and reliability, and/or project management. * Able to read engineering drawings (Piping & Instrumentation Diagrams and Schematic Wiring Diagrams). Preferred: * 5 years of operations experience in industrial gases, chemicals, or oil & gas. * Working knowledge of engineering standards. * Knowledgeable with rotating/fixed mechanical equipment, industrial gases processes, electrical distribution systems, instrumentation, and control systems maintenance/troubleshooting procedures in a process plant environment. * PMP Certification Additional Requirements: * Candidate should be a highly organized self-starter with good oral and written communication skills and a strong attention to detail. Must be able to resolve conflicts within the organization while establishing synergies with all involved parties. * Travel up to 30%. Occasionally there are phone calls during off hours. Will carry a company provided cellphone. About Linde: Linde is a leading global industrial gases and engineering company with 2024 sales of $33 billion. We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain and protect our planet. Culture: At Linde, we strive to create a work environment that treats all employees with respect, supports new thoughts and ideas, encourages growth and development, celebrates our differences, and embraces inclusion. Linde is committed to remaining an employer of choice for the diverse, ever-increasing pool of global talent. For more information about the company and its products and services, please visit ************** Salary: Pay commensurate with experience. Open to salary range $88,875 - $130,350. Benefits: Linde Gases US offers competitive compensation and an outstanding benefits package. Enjoy access to health, dental, disability, and life insurance, paid holidays and vacation, 401(k) matching, pension benefits, an employee discount program, and opportunities for educational and professional growth. Additional compensation may vary depending on the position and organizational level. Build your future with us while making an impact every day! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law. #LI-AP1

Job Description West Valley Cleanup Alliance is the prime contractor selected by the U.S. Department of Energy to manage the Phase 1B Deactivation & Demolition Contract at the West Valley Demonstration Project site. The site is a scenic 30-minute drive south of Buffalo, New York. In cooperation with the New York State Energy Research and Development Authority, West Valley Demonstration Project continues to decontaminate and decommission facilities at this site. We are a premier employer in the Western New York and southern-tier areas. Lifelong careers are common at WVCA. The Internship Program is an 8-10-week program with a 4-day workweek (10 hours per day). Apply on-line at West Valley Cleanup and click on "Careers" JOB SUMMARY/PURPOSE OF POSITION The internship program is designed to provide a comprehensive learning experience, develop practical skills, enhance knowledge, and make meaningful contributions to projects. Intern assignments will be determined based on business need and role availability with consideration to skills and development goals. The Information Technology Support Technician Intern will be introduced to business practices, software and communications used in today's IT environment outside of a confined lab and problem solve the software/hardware interactions that arise due to the wide range of needs. SPECIFIC PROJECTS/RESPONSIBILITES Employee IT setup/moves Problem solve desktop support tickets Assist in the onboarding of devices in Microsoft Entre Monitor backups Monitor vulnerabilities and patching for desktop devices MINIMUM QUALIFICATIONS Education/Experience: Pursuing a BA/BS in Information Technology Must be at least a rising Junior Other Requirements: Ability to intern for 10 weeks Enthusiasm for learning and adapting to new challenges MAJOR RESPONSIBILITIES/SCOPE OF WORK Maintain a safe and healthy work environment by following established safe work practices and procedures; including following all safety rules, use of proper personal protective equipment (PPE), investigating and reporting identified safety concerns or situations. Adhere to standards contained in the Company “Code of Conduct,” Company EEO practices, and DOE directives. Perform diverse assignments within functional specialty. Establish schedules to accomplish routine and special tasks. Collaborate with team members on projects to contribute to the organization's effectiveness. Participate in projects and deliverables as directed by manager. Support the team in preparing reports, presentations, and technical documentation. Prepare a Final Presentation for Staff Managers at the end of the internship depicting internship experience and accomplished projects. ESSENTIAL FUNCTIONS Ability to communicate effectively verbally and in writing. Strong computer skills and proficiency with Microsoft suite. Exhibit professional behavior which promotes teamwork, fosters cooperation, and enhances productivity in the workplace. Ability to effectively manage, organize, and prioritize work in a fast-paced environment. Perform tasks under general supervision for most assignments. Assist in planning and coordinating project activities to accomplish assigned tasks in a timely manner. An Equal Opportunity Employer, including disability/vets. U.S. Citizenship is required for employment. This Organization Participates in E-Verify WVCA is a drug free workplace. Candidates accepting a job offer will be required to pass a pre-placement physical, drug screen, and background investigation. All employees are subject to being randomly selected for drug testing without advance notification.

**Req ID:** 345613 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Desktop Support Technician - Onsite Buffalo, NY to join our team in Buffalo, New York (US-NY), United States (US). **Role Responsibilities:** + Install, upgrade, support, and troubleshoot for computer (desktops & laptops) hardware, mobile devices (tablets), printers, scanners, and any other supported devices + Perform general preventative maintenance tasks on computer (desktops & laptops) hardware, mobile devices (tablets), printers, scanners, and any other supported devices + Diagnose and resolve software issues, operating system issues, and network issues + Interact with End Users to identify IT issues, provide easy to understand explanation of the resolution, and to provide timely updates on progress of their IT issues + Respond in a timely manner to end user inquiries and requests, ensuring to maintain customer satisfaction and adherence to Service Level Agreements (SLAs) + Manage daily Incident and/or Requests queue from an ITSM tool by accurately documenting work notes and resolution notes **Required Qualifications:** - 2+ years desktop and/or deskside experience - 1+ years customer service experience - Must have reliable personal transportation (Automobile) - Ability to physically perform general office requirements (ability to lift 50lbs) **Highly Preferred Skills:** - Solid client service skills - Strong knowledge of Windows operating system environment - A+ desktop or equivalent skill set is highly preferred; additional certifications for various hardware platforms may be required - Ability to physically perform general office requirements - Must be able to perform essential responsibilities with or without reasonable accommodations - Travel will be minimal and on an exception basis only - High School Diploma or equivalent - Undergraduate degree or some college coursework preferred Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The pay range for this role is minimum $22.12/hr. - maximum $25.96/hr. Actual compensation will depend on several factors, including the candidate's relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance **About NTT DATA** NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only **************** ******************************* email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, ************************************ . **_NTT DATA endeavors to make_** **_************************* **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_************************************_** **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here (***************************************** . If you'd like more information on your EEO rights under the law, please click here (***************************************************** . For Pay Transparency information, please click here (***************************************** ._**

West Valley Cleanup Alliance is the prime contractor selected by the U.S. Department of Energy to manage the Phase 1B Deactivation & Demolition Contract at the West Valley Demonstration Project site. The site is a scenic 30-minute drive south of Buffalo, New York. In cooperation with the New York State Energy Research and Development Authority, West Valley Demonstration Project continues to decontaminate and decommission facilities at this site. We are a premier employer in the Western New York and southern-tier areas. Lifelong careers are common at WVCA. The Internship Program is an 8-10-week program with a 4-day workweek (10 hours per day). Apply on-line at West Valley Cleanup and click on "Careers" JOB SUMMARY/PURPOSE OF POSITION The internship program is designed to provide a comprehensive learning experience, develop practical skills, enhance knowledge, and make meaningful contributions to projects. Intern assignments will be determined based on business need and role availability with consideration to skills and development goals. The Information Technology Support Technician Intern will be introduced to business practices, software and communications used in today's IT environment outside of a confined lab and problem solve the software/hardware interactions that arise due to the wide range of needs. SPECIFIC PROJECTS/RESPONSIBILITES Employee IT setup/moves Problem solve desktop support tickets Assist in the onboarding of devices in Microsoft Entre Monitor backups Monitor vulnerabilities and patching for desktop devices MINIMUM QUALIFICATIONS Education/Experience: Pursuing a BA/BS in Information Technology Must be at least a rising Junior Other Requirements: Ability to intern for 10 weeks Enthusiasm for learning and adapting to new challenges MAJOR RESPONSIBILITIES/SCOPE OF WORK Maintain a safe and healthy work environment by following established safe work practices and procedures; including following all safety rules, use of proper personal protective equipment (PPE), investigating and reporting identified safety concerns or situations. Adhere to standards contained in the Company “Code of Conduct,” Company EEO practices, and DOE directives. Perform diverse assignments within functional specialty. Establish schedules to accomplish routine and special tasks. Collaborate with team members on projects to contribute to the organization's effectiveness. Participate in projects and deliverables as directed by manager. Support the team in preparing reports, presentations, and technical documentation. Prepare a Final Presentation for Staff Managers at the end of the internship depicting internship experience and accomplished projects. ESSENTIAL FUNCTIONS Ability to communicate effectively verbally and in writing. Strong computer skills and proficiency with Microsoft suite. Exhibit professional behavior which promotes teamwork, fosters cooperation, and enhances productivity in the workplace. Ability to effectively manage, organize, and prioritize work in a fast-paced environment. Perform tasks under general supervision for most assignments. Assist in planning and coordinating project activities to accomplish assigned tasks in a timely manner. An Equal Opportunity Employer, including disability/vets. U.S. Citizenship is required for employment. This Organization Participates in E-Verify WVCA is a drug free workplace. Candidates accepting a job offer will be required to pass a pre-placement physical, drug screen, and background investigation. All employees are subject to being randomly selected for drug testing without advance notification.