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Business Systems Support & Training Specialist
ANF Group, Inc. 3.7
Information technology professional job in Davie, FL
ANF is seeking a Business Systems Support & Training Specialist. This role is responsible for supporting, troubleshooting, and maintaining business applications, with a strong focus on CMiC (ANF's ERP), ensuring seamless operation for both enterprise users and field teams. In addition to day-to-day support, this role plays a critical role in training, onboarding, and capability development across the organization.
Why Join Us?
We are a growing Company serving the South Florida Market for over 40 years. We are dynamic, innovative and focused on delivering our clients successful and on-time projects looking for dedicated individuals seeking opportunities to become a vital part of a team that truly values all construction project management has to offer. At ANF Group, we are committed to building exceptional projects and fostering a work environment where innovation, collaboration, and professionalism thrive.
Company Benefits:
Comprehensive health, dental, and vision insurance
401(k) retirement plan with company match
Paid time off and holidays
Opportunities for professional development and growth
Responsibilities include:
Business Systems & CMiC Support
Provide hands-on support for CMiC users across enterprise and field teams.
Incident management to include ticket creation, triage and diagnosis, escalation and communication if needed, and testing and user-acceptance.
Manage user accounts, security settings, and system access for CMiC and other business systems.
Assist with CMiC configurations, module updates, and troubleshooting.
Ensure data integrity and accuracy within CMiC for reporting and operations.
Serve as the primary point of contact for CMiC-related issues and escalate when needed.
Help field teams troubleshoot CMiC mobile and on-site system access issues.
Support business units in leveraging CMiC for project tracking, cost management, and reporting.
Assist in testing, updating, and rolling out new CMiC features or system upgrades.
Work closely with IT, finance, and operations teams to support business system needs.
Coordinate with CMiC support and vendors to troubleshoot and resolve system issues.
Major incident management and companywide communication.
Training, Onboarding, and Learning Enablement
Own and support training and onboarding for both new and existing employees related to CMiC and other core business systems.
Design, build, and maintain a clear, structured training curriculum, including role-based learning paths.
Deliver live training sessions, workshops, and onboarding sessions for new hires and existing employees.
Partner with business leaders, IT, and Build U stakeholders to align training content with operational needs and organizational priorities.
Create and maintain user guides, training materials, knowledge bases, standard operating procedures, and troubleshooting FAQs to support self-service learning.
Identify skill gaps and recommend training improvements to continuously raise system proficiency and effectiveness.
Support change management efforts by preparing users for system updates, new functionality, and process improvements.
Measure training effectiveness and continuously refine content to improve outcomes and adoption.
Qualifications
Education:
Bachelor's degree in Information Systems, Business, or a related field.
Experience:
2-4 years of experience in business systems support, IT support, or technical training.
Demonstrated experience delivering end-user training, facilitating workshops, and supporting onboarding for new and existing employees.
Experience designing, developing, and maintaining structured training curricula, learning paths, and documented learning modules.
Experience creating and managing content within a Learning Management System (LMS) or similar training platforms (e.g., course creation, updates, tracking completion).
Ability to translate complex technical concepts into clear, user-friendly training materials for diverse audiences.
Experience developing user guides, job aids, knowledge bases, and self-service learning resources.
Hands-on experience with CMiC highly preferred.
Experience troubleshooting ERP systems, business applications, and integrations.
Strong problem-solving skills, attention to detail, and a continuous improvement mindset.
Excellent written and verbal communication skills, with confidence presenting and training cross-functional groups.
Proficiency in Microsoft applications (Excel, Word, Outlook; Power BI is a plus).
The Business Systems Support & Training Specialist plays a critical role in both system reliability and organizational capability building. This role goes beyond technical support by helping standardize training, elevate system usage, and reinforce ANF's commitment to continuous learning through the Build U initiative. The position provides an opportunity to develop deep expertise in CMiC system administration, training design, and business process improvement while directly impacting adoption, efficiency, and employee development across the organization.
Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to Race, Religious Creed, Color, National Origin, Ancestry, Physical or Mental Disability, Medical Condition, Genetic Information, Marital Status, Sex, Gender, Gender Identity, Gender Expression, Sexual Orientation, Military or Veteran status.
**Company conducts post-offer, pre-employment drug screening, background check, and Motor Vehicle Report.
$54k-86k yearly est. 4d ago
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Technical Support Specialist
Institute of Healthcare Professions, LLC 3.6
Information technology professional job in Boynton Beach, FL
Description:
International College of Health Sciences (ICHS) is seeking a Technical Support Specialist to provide comprehensive technical and administrative support across multiple campus systems and platforms. This position is essential in ensuring smooth daily operations for students, faculty, and staff by managing user accounts, coordinating on-campus technology needs, and serving as a primary resource for troubleshooting and technical training. Located in the vibrant Boynton Beach area of Florida, ICHS is committed to fostering a secure, efficient, and technology-enabled learning environment.
Purpose
The Technical Support Specialist will serve as a key technical administrator and support lead, managing user access, training staff, coordinating on-campus technology logistics, and supporting the college's digital infrastructure. This role is critical to maintaining the integrity, security, and efficiency of campus systems and supporting the institution's mission of delivering high-quality healthcare education.
Responsibilities
System Administration and User Support
Serve as Zendesk Admin: add users, manage accounts, passwords, and macros, and train staff on platform features.
Act as Bookings Admin: create and manage shared booking links for college events, on-campus testing, virtual meetings, and new staff orientation; train new employees on personal bookings settings.
Manage Shiftboard platform: create and add bulk profile accounts for students and faculty, manage student thresholds, disable inactive profiles, add new clinical sites, and manage user access.
Create bulk templates for new users/students in Typhon.
Network and Security Administration
Limited Active Directory administration: access server via Remote Desktop, create and manage staff/faculty accounts for on-premises access, enable/disable users, and update user profiles.
Office 365 administration: update whitelist domains or users in Exchange, unlock restricted student emails in Defender.
Administer Avigilon Alta/Open Path: create, assign, and manage security access cards; schedule events for suite access; manage remote access credentials for emergencies.
On-Campus Technology Coordination
Local On-Campus Admin: bypass system admin requirements for time sync, external hard drive access, and application installation.
On-Campus Testing Coordinator: assign and organize suites for testing and presentations, consult with Deans for residency weeks, prepare laptops and devices, update security settings, set up and break down testing environments, and assist guest speakers.
Vendor and Event Support
Liaise with third-party vendors regarding equipment needs (access points, switches, server maintenance, new installations).
Organize and support campus events with technical setup and troubleshooting.
Team Leadership and Training
Train and coach support staff on systems and processes.
Review support tickets, student meetings, and projects for quality and efficiency.
Organize support staff scheduling for campus events and operational needs.
Requirements:
Qualifications
Education / Experience / Knowledge
Associate degree in InformationTechnology, Computer Science, or related field; or equivalent combination of education and experience.
2+ years of experience in technical support, IT administration, or help desk roles.
Must have experience working in an educational environment (school, college, or university)
Strong interpersonal skills and a customer-oriented mindset
Ability to work independently and as part of a team
Experience administering platforms such as Zendesk, Office 365, Active Directory, and similar systems.
Strong troubleshooting, organizational, and communication skills.
Proficiency in Microsoft Office Suite and remote desktop tools.
Ability to train and support users with varying technical backgrounds.
Desired
Bachelor's degree in related field.
Experience in higher education or healthcare environments.
Familiarity with Shiftboard, Typhon, Avigilon Alta/Open Path, and booking platforms.
Vendor management experience.
Additional Information
At no time may work be performed, or computer systems accessed, from outside of the U.S. Individuals hired must be able to perform essential duties satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Please note that the responsibilities outlined in this job description are not exhaustive and may be supplemented as necessary.International College of Health Sciences provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
$39k-71k yearly est. 6d ago
Information Technology Professional
U.S. Navy 4.0
Information technology professional job in Plantation, FL
To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34
At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security.
SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION
SYSTEMS TECHNICIAN
When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission.
CRYPTOLOGIC TECHNICIAN NETWORKS
As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity.
INTELLIGENCE SPECIALIST
Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything.
PAY AND BENEFITS
From the day you start, youll receive:
Competitive salary
Potential to earn a bonus upon enlistment
Free health insurance
Free housing
A retirement plan
Paid training
College credit
EDUCATION OPPORTUNITIES
Navy College Program and Tuition Assistance
Post-9/11 GI Bill, up to 100% tuition
Professional credentials and certifications
College credit hours toward a bachelors or associate degree through the American Council on Education
QUALIFICATIONS AND REQUIREMENTS
U.S. citizen or equivalent
High school graduate or equivalent
17 years of age or older
General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before.
WORK ENVIRONMENT
These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat.
PART-TIME OPPORTUNITIES
Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes.
Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors.
RequiredPreferredJob Industries
Government & Military
$45k-68k yearly est. 20d ago
Become a Surrogate and Help Create a Family While Supporting Your Own
Inclusive Surrogacy
Information technology professional job in West Palm Beach, FL
Surrogacy gives you the opportunity to make an extraordinary impact in someone's life while strengthening your own family's future.
Whether you are a stay-at-home mom looking to supplement your household income or plan to continue working, surrogacy allows you to support a deserving individual or couple on their journey to parenthood while being fully supported throughout the process.
If you are emotionally, physically, and financially stable, have strong communication skills, and feel called to help create a family, this could be a meaningful and rewarding path forward.
Choose your own Intended Parent match
Immediate matches available
Choose the compensation package that is right for you
About Inclusive Surrogacy
Inclusive Surrogacy's mission is to uplift and empower aspiring parents by making the surrogacy journey accessible, supportive, and financially attainable.
As a boutique agency, Inclusive Surrogacy provides highly personalized guidance so every surrogate and intended parent receives dedicated attention, compassion, and care. The agency is committed to creating a welcoming and inclusive path to parenthood that honors individual journeys and celebrates diverse families.
Surrogates receive ongoing support and are empowered to make informed decisions, including selecting the compensation package that best reflects their needs, comfort, and value.
Surrogate Qualifications
Women ages 21 to 43
Must have given birth to at least one child in your care
Uncomplicated pregnancies and deliveries with OB/GYN approval to become pregnant
Living in a stable and supportive environment
U.S. citizen or permanent resident
Healthy, non-smoking lifestyle; drug- and vape-free
No felony convictions
Willing to sign HIPAA and legal agreements (attorney consultation provided)
Not receiving government financial assistance such as food stamps, housing aid, or cash assistance
No prior surrogacy experience required
Pre-Pregnancy Benefits
All IVF-related travel expenses covered for you and a companion, including childcare, lost wages, meals, and travel
300 dollar monthly allowance after contracts are signed
500 dollar start-of-medication fee
1,000 dollars per transfer attempt paid immediately
Independent legal counsel provided at no cost
Personal escrow advocate to ensure timely payments
4,000 dollars or more in expected pre-pregnancy benefits
Benefits During Pregnancy
24/7 coordinator support
300 dollars per month wellness allowance for singleton pregnancies
$34k-57k yearly est. 7d ago
IT Specialist
Inbloom Autism Services 4.0
Information technology professional job in Fort Lauderdale, FL
The IT Specialist is responsible for monitoring and maintaining computer systems, identifying and resolving performance issues, and implementing system upgrades and improvements. This role provides technical support for desktops, laptops, smartphones, tablets, and key business applications such as Google Workspace, Microsoft 365 (Office 365), 8x8, and cloud-based file storage platforms. Additionally, the IT Specialist ensures employees have the tools and technology needed to work efficiently while protecting the organization's systems, data, and digital assets through best-practice security and support standards.
Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Review diagnostics and assess the functionality and efficiency of systems.
Implement security measures in line with HIPAA
Monitor security certificates and company compliance requirements.
Offer technical support to company staff and troubleshoot computer problems.
Install and update company software and hardware as needed.
Anticipate and report the cost of replacing or updating computer items
Other duties as assigned.
Supervisory responsibilities
None.
Qualifications
High School Diploma or equivalent
Working knowledge of relevant operating systems, PC and MAC
Excellent problem-solving and critical thinking skills
Keen attention to detail
Good organization, time management and prioritization
Efficient troubleshooting abilities
Effective communication skills including speaking, writing and active listening
Great customer service and interpersonal skills.
Ability to multitask and prioritize daily workloads
Up to date with advancements in security (Hitrust/SOC2)
Brings a friendly, approachable attitude to the office
A genuine passion for helping the Autism community.
Work environment
Noise Level is moderate to loud
Physical demands
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift 35 pounds at times.
Travel required
Minimal travel required
Affirmative Action/EEO statement
InBloom Autism Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
$61k-96k yearly est. Auto-Apply 18d ago
Endpoint Applications Specialist
Greenberg Traurig 4.9
Information technology professional job in Miramar, FL
Greenberg Traurig (GT), a global law firm with locations across the world in 15 countries, has an exciting employment opportunity for you. We offer competitive compensation and an excellent benefits package, along with the opportunity to work within an innovative and collaborative environment.
Join our Technology Team as an Endpoint Applications Specialist located in various offices.
We are seeking a professional who thrives in a fast-paced, deadline-driven environment. The ideal candidate possesses strong problem-solving and decision-making abilities, ensuring efficiency and accuracy in every task. With a dedicated work ethic and a can-do attitude, you will take initiative and approach challenges with confidence and resilience. Excellent communication skills are essential for collaborating effectively across teams and delivering exceptional client service. If you are someone who demonstrates initiative, adaptability, and innovation, we invite you to join our team.
This role can be based in various offices, on a remote basis. This role reports to the Endpoint Applications Manager.
Position Summary
The Endpoint Applications Specialist is responsible for evaluating, customizing, implementing, administering, and providing Tier 3 (subject matter expert) support for all core firm endpoint applications and their upgrades. This includes Microsoft Office 365 products and add-ins, PDF software, document productivity tools, SaaS applications, and team assigned applications across the firm.
Key Responsibilities
Evaluates, deploys, manages, and supports assigned applications at the enterprise level
Creates project plans, sets schedules, and executes application rollouts and upgrades
Performs product and system analyses/testing and presents recommendations to management
Reconfigures or customizes applications as needed to satisfy user requirements
Works with users, other specialists, and system engineers to address system/application issues or enhance workflow procedures
Prepares all documentation for assigned projects including user and business requirements
Communicates product updates and technical specifications to diverse audiences within the GT environment
Maintains and further develops in-house macros, customizations, and tools
Creates low code process flows using industry standard robotic process automation (RPA) tools such as Microsoft Power Automate and UIPath
Provides Tier 3/subject matter expert (SME) support for all core applications assigned to the team
Creates and delivers presentations to various audiences assigned by the Endpoint Applications manager
Appears on camera for meetings with colleagues and vendors
Other duties as deemed appropriate by the Endpoint Applications Manager
Qualifications
Skills & Competencies
Strong technical knowledge in the use, configuration, and deployment of Microsoft 365 Applications
Strong technical knowledge of Microsoft Windows Operating Systems
Strong technical knowledge of Microsoft Office document creation and recovery
Familiarity with automation languages such as VB, PowerShell, Python, JavaScript, and JSON a plus
Comfortable working with SQL Query Language to query and manage SQL databases
Strong knowledge and experience working with document management systems, document comparison/metadata applications, and legal macro packages
Strong knowledge and experience working in the registry and maintaining group policy
Knowledge of cybersecurity principles and practices, including threat detection, risk management, and data protection
Basic understanding of AI, its risks and implementation. Familiarity with Copilot for M365 a plus
Familiarity with tools like firewalls, VPN, intrusion detection systems, and encryption technologies
Familiarity with project management processes with an emphasis on managing projects, assessing priorities, and achieving solutions under deadline
Ability to take an assignment from inception to completion with minimal supervision or by following broad guidelines with a strong sense of ownership and accountability
Excellent oral and written communication skills and the ability to build effective internal and external client relationships
Proficiency in using collaboration tools such as Microsoft Teams
Education & Prior Experience
Bachelor's degree in computer science and/or Information Systems or equivalent experience
Minimum two years' experience in applications testing, configuration, deployment, administration, and support
A+, Net+, Microsoft Office User Specialist Certifications a plus
GT is an EEO employer with an inclusive workplace committed to merit-based consideration and review without regard to an individual's race, sex, or other protected characteristics and to the principles of non-discrimination on any protected basis.
$90k-110k yearly est. Auto-Apply 20d ago
Senior Support Analyst
Arcadis 4.8
Information technology professional job in Boca Raton, FL
Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.
We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world's most complex challenges and deliver more impact together.
Role description:
Arcadis is hiring a Senior Support Analyst to join our Digital Intelligence team, where we deliver advanced IT solutions supporting Intelligent Transportation Systems (ITS). Our systems professionals lead infrastructure deployments, software integration, and complex troubleshooting-driving innovation in global transportation technology.
This position combines remote flexibility with on-site work at our Boca Raton location.
Role accountabilities:
Provide advanced end-to-end IT systems and application support for external customers in private and public sectors.
Lead support and maintenance of Intelligent Transportation Systems (ITS) infrastructure, including software, compute, storage, network, and cloud components.
Configure, monitor, and optimize network monitoring systems (e.g., PRTG) for compute nodes, networking equipment, storage systems, and custom applications.
Install, configure, and administer physical compute nodes and hypervisors (VMware, Hyper-V, Oracle KVM).
Provision and manage AWS/Azure cloud resources, including performance tuning and cost optimization.
Perform advanced VM operations: replication, cloning, backups, monitoring, and troubleshooting.
Configure, manage, and troubleshoot Juniper and Cisco/Meraki network switches and routers, including VLANs, routing protocols, firmware upgrades, and CLI-based configuration.
Perform patching, updates, and maintenance on Windows Server environments (2016, 2022, 2025).
Administer Linux environments (Ubuntu, Rocky Linux, AWS Linux) for system performance, security hardening, and automation.
Collaborate with cross-functional teams to design and implement scalable infrastructure solutions.
Document procedures, configurations, and troubleshooting steps for compliance and knowledge sharing.
Participate in on-call rotation and provide after-hours support as needed.
Provide mentorship to other support members.
Occasional overnight travel (up to 20%).
Qualifications & Experience:
Post-secondary degree in Computer Science, Electrical/Computer Engineering, or equivalent.
6+ years of experience in IT infrastructure support, including physical servers, virtualization, and cloud platforms.
Expert-level experience with Windows Server OS lifecycle management.
Proficient in deploying and administering Dell/HP servers, storage arrays, and virtualization platforms (VMware, Hyper-V, Oracle KVM).
Advanced knowledge of TCP/IP networking, VLANs, routing protocols, and performance tuning.
Hands-on experience with Juniper and Cisco/Meraki network switches and routers, including CLI configuration and troubleshooting.
Strong Linux administration skills (Ubuntu, Rocky Linux, AWS Linux).
Familiarity with automation tools (Ansible, Bash scripting) and monitoring systems.
Proven ability to manage multiple priorities, mentor junior team members, and lead complex projects.
Comfortable with physical lift, movement & installation of IT hardware (servers, switches, storage).
Experience in performing recurring maintenance physical IT hardware (servers, switches, storage).
Willingness to participate in on-call and after-hours support schedules.
Why Arcadis?
We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It's why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.
You'll do meaningful work, and no matter what role, you'll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you.
Together, we can create a lasting legacy.
Join Arcadis. Create a Legacy.
Our Commitment to Equality, Diversity, Inclusion & Belonging
We want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. We are an equal opportunity and affirmative action employer. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. We are dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, religion, national origin, sex, age, disability, marital status, sexual orientation, gender identity, citizenship status, disability, veteran status, or any other basis prohibited by law.
Arcadis offers benefits for full time and part time positions. These benefits include medical, dental, and vision, EAP, 401K, STD, LTD, AD&D, life insurance, paid parental leave, reward & recognition program and optional benefits including wellbeing benefits, adoption assistance and tuition reimbursement. We offer nine paid holidays and 15 days PTO that accrue per year. The salary range for this position is $80,000 - $107,000. Actual salaries will vary and are based on several factors, such as experience, education, budget, internal equity, project and location.
#LI-SR3
$80k-107k yearly Auto-Apply 42d ago
IT Database Administrator-Level 2 - Experienced (6 - 10 Years)
Stratacuity
Information technology professional job in Juno Beach, FL
We are seeking a Data Engineer with 3 or more years of hands-on experience in data cleaning, transformation, and analysis using Python. The ideal candidate is comfortable working with large, messy datasets, has exposure to modern data technologies, and brings a strong analytical mindset. Experience with machine learning and LLMs is a strong plus.
Key Responsibilities
* Clean, preprocess, and transform structured and unstructured data using Python
* Perform exploratory data analysis (EDA) to uncover insights and trends
* Build reusable data pipelines and feature engineering workflows
* Work with SQL and/or cloud-based data warehouses to extract and prepare data
* Collaborate with stakeholders to translate business problems into data-driven solutions
* Develop and maintain analytical models and dashboards
* Apply basic to intermediate machine learning techniques where applicable
* Experiment with and support LLM-based solutions (prompting, embeddings, APIs) as needed
* Ensure data quality, reliability, and documentation
Required Skills & Qualifications
* 3+ years of experience as a Data Engineer / Data Analyst
* Strong proficiency in Python for data manipulation and analysis
* Pandas, NumPy, SciPy
* Solid understanding of data cleaning, transformation, and feature engineering
* Experience with SQL (PostgreSQL, MySQL, BigQuery, Snowflake, etc.)
* Familiarity with data visualization tools
* Matplotlib, Seaborn, Plotly, or Power BI/Tableau
* Understanding of statistics and data analysis fundamentals
* Experience working with APIs and external data sources
* Strong problem-solving and communication skills
Modern / Latest Tech Stack (Preferred)
* Python (3.x)
* Pandas, NumPy, Scikit-learn
* Jupyter, VS Code
* Git / GitHub
* Cloud platforms: AWS / Azure / GCP
* Data tools: Airflow, dbt, Spark (basic exposure)
* Containerization: Docker (nice to have)
Good to Have
* Hands-on experience with Machine Learning models
* Regression, classification, clustering, time series
* Exposure to LLMs and Generative AI
* OpenAI / Azure OpenAI APIs
* Prompt engineering
* Embeddings, vector databases (FAISS, Pinecone, Chroma)
* Experience with NLP or text analytics
* Knowledge of MLOps basics (model versioning, monitoring)
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or ************.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Employee Type:
Contract
Location:
Juno Beach, FL, US
Job Type:
Date Posted:
January 20, 2026
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$92k-120k yearly est. 7d ago
IT Controls Testing and Regulatory Remediation Assurance Specialist
TD Bank 4.5
Information technology professional job in Fort Lauderdale, FL
Mount Laurel, New Jersey, United States of America **Hours:** 40 **Pay Details:** $87,000 - $151,000 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
**Line of Business:**
Technology Solutions
**Job Description:**
We are seeking an experienced IT Risk and Cybersecurity Regulatory Remediation Assurance Specialist to join our team. The successful candidate will have a strong background in IT Audit, regulatory assurance testing, and control effectiveness testing. You will be responsible for ensuring our organization's adherence to regulatory requirements, identifying potential risks, and ensuring controls are effective in mitigating risk.
**Depth & Scope:**
+ Performs Regulatory Assurance and Quality Control reviews of U.S. technology remediation activities and management toll gates, including testing, following the Enterprise Process set forth by the Control Effectiveness Team-
+ Documents all Regulatory Assurance and Quality Control reviews plans and results for Sr. Management review.-
+ Engages with the QA Review & Challenge Coordination team to track and report on all upcoming and ongoing Regulatory Assurance and Quality Control reviews for regulatory remediation activities.
+ Detailed depth of knowledge in Access Management, Data Security, Infrastructure Security, Application Security, Resiliency, and/or Technology Operations
+ Acts as a lead expert resource in technology controls / information security for project teams, the business / organization and/or outside vendors
+ Has advanced knowledge of organization, technology controls / security/ risk issues
**Education & Experience:**
+ Bachelor's degree preferred
+ Information security certification / accreditation an asset
+ 7+ years of relevant experience
+ Expert knowledge of IT security and risk disciplines and practices
**Preferred Qualification :**
+ Proven experience in cybersecurity regulatory remediation assurance, control testing and IT risk management and GRC.
+ In-depth knowledge of relevant regulatory requirements and industry standards.
+ Strong analytical and problem-solving skills.
+ Excellent communication and collaboration abilities.
+ Regulatory examination and remediation experience
+ Audit and Control Testing experience
+ Participates on complex, comprehensive or large projects and initiatives
**Onsite Hybrid Only** : Mount Laurel, NJ; Charlotte, NC; Fort Lauderdale, FL
\#TDCyberSecurity #Hybrid
Onsite Hybrid only at these locations : Charlotte, NC Mount Laurel, NJ or Fort Lauderdale, FL
**Physical Requirements:**
Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
+ Domestic Travel - Occasional
+ International Travel - Never
+ Performing sedentary work - Continuous
+ Performing multiple tasks - Continuous
+ Operating standard office equipment - Continuous
+ Responding quickly to sounds - Occasional
+ Sitting - Continuous
+ Standing - Occasional
+ Walking - Occasional
+ Moving safely in confined spaces - Occasional
+ Lifting/Carrying (under 25 lbs.) - Occasional
+ Lifting/Carrying (over 25 lbs.) - Never
+ Squatting - Occasional
+ Bending - Occasional
+ Kneeling - Never
+ Crawling - Never
+ Climbing - Never
+ Reaching overhead - Never
+ Reaching forward - Occasional
+ Pushing - Never
+ Pulling - Never
+ Twisting - Never
+ Concentrating for long periods of time - Continuous
+ Applying common sense to deal with problems involving standardized situations - Continuous
+ Reading, writing and comprehending instructions - Continuous
+ Adding, subtracting, multiplying and dividing - Continuous
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.
**Who We Are:**
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.
**Our Total Rewards Package**
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more (***************************************
**Additional Information:**
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
**Colleague Development**
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
**Training & Onboarding**
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
**Interview Process**
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
**Accommodation**
TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at *************** . Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.
Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.
$87k-151k yearly 41d ago
IT Help Desk Technician
Firstservice Corporation 3.9
Information technology professional job in Dania Beach, FL
As a Helpdesk Tier 1 Technician, you'll be responsible for support to execute the informationtechnology operations for FirstService Residential in order to support our employees and business units as they provide service to our clients. This is a great opportunity for someone who is looking to advance their career and grow with a stable and expanding company.
Your Responsibilities:
* Provides user IT help desk support on all software and hardware used within the company. Responds to help desk calls in a timely and effective manner.
* Maintains a high level of customer service in responding to IT help desk calls.
* Responsible for maintaining, supporting, troubleshooting, and installation of all server, desktop, and networking systems.
* Monitor and respond to all network security and virus threats.
* Working with other technical teams in order to come up with value based solutions to end-user issues
* Handling in office walk up issues with various tech issues within the main office (when you are in the office)
* Works together with IT leadership on strategies to effect and implement new company procedures, policy changes, etc.
* Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.
Skills & Qualifications:
* Bachelor's or 1 to 2 years of IT support experience.
* Preferred but not required: Computer Science degree or technical certification (MCSA, MCP, ITIL, MOS, MCSE etc.)
* Strong customer service skills.
* Experience in both ME Service Desk Plus and Desktop Central applications.
* Must be proficient in the use of Microsoft applications (Word, Excel, PowerPoint, Access, and Outlook). MOS Certification Preferred.
* Organization and prioritization skills.
* Strong Time Management.
* Strong problem-solving skills.
* Proficient in troubleshooting applications
* Knowledgeable in the company's products and protocols of the company's existing infrastructure, including Windows 10, 11 and, Ethernet networking, Microsoft office automation suite, VPN (SonicWALL), Exchange e-mail server, and Internet Information Server (IIS), and TCP/IP.
* Strong research skills.
* Strong communication skills.
* Capable of working without day-to-day direction from supervisor but knows when to solicit input.
* Communicates well in non-technical terms to users
* Ability to train, educate, and problem-solve with staff.
Physical Requirements:
* Able to work (9am-6pm)
* Be on the phone 90% of the time.
What We Offer:
As a full-time non-exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match.
Compensation:
$18 - $21 / hour
#LI-JD1
#LI-Hybrid
Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.
Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.
Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a "reasonable accommodation," as defined under applicable disability laws, may make a request through our designated contact channel national_****************************.
Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_****************************; we will respond in accordance with Local Law 144, within 30 days.
$18-21 hourly 4d ago
Senior IT Network Administrator
ICBD Holdings
Information technology professional job in Fort Lauderdale, FL
Senior IT Network Administrator - ICBD Downtown Fort Lauderdale, FL HQ - In-Office
About ICBD
ICBD is a robust single-family office focused on private investment and business development, supporting exceptional companies in healthcare, technology, and beyond.
We own and operate a growing portfolio of high-performance businesses united by a shared commitment to people, operational excellence, and long-term value creation. But we're not just building businesses-we're building a legacy of leadership, innovation, and purpose.
Joining ICBD means you'll be part of the team behind some of the fastest-growing companies in healthcare, technology, and business services. We are proudly self-funded, committed to sustainable growth, and led by visionary thought leaders-including our CEO and Founder, the 2024 Ernst & Young U.S. Entrepreneur Of The Year National Overall Award winner.
Our most visible success is ABA Centers, a revolutionary leader in autism care and diagnostics, ranked #5 on the 2024 Inc. 5000 list of fastest-growing private companies in the U.S.
The ICBD portfolio includes these dynamic organizations united by strategic vision, operational expertise, and unwavering commitment to excellence:
ABA Centers - The leading provider of autism care in the U.S., with 13 regional brands and 70+ operating areas.
GateHouse Treatment - A comprehensive network of substance use disorder programs that address the full spectrum of recovery needs from medical treatment to supportive housing and respite services.
Marquis MD - A concierge medicine concept redefining healthcare by prioritizing convenience, connection, and care powered by advanced technology.
Exact Billing Solutions - Innovative revenue cycle management and advanced billing support systems for healthcare providers.
Curative AI - A next-generation platform using AI to disrupt and transform the healthcare system by providing new solutions for revenue cycle management, scheduling, medical documentation, clinical and diagnostic support, and more.
The Christopher M. Barnett Family Foundation - The philanthropic heart of ICBD, advancing programs that address autism care, food insecurity, homelessness, women's empowerment, and underserved children.
Recognition & Awards
At ICBD, our commitment to operational excellence, ethical leadership, and transformative care has earned us recognition across industries. Our portfolio companies and leadership team have been honored with multiple awards, including:
Inc. 5000 - 5th Fastest-Growing Private Company in America (2024).
Financial Times - #1 on "The Americas' Fastest Growing Companies."
EY Entrepreneur Of The Year U.S. Overall.
South Florida Business Journal's Top 100 Companies.
Florida Trend Magazine's 500 Most Influential Business Leaders.
Inc. Best in Business, Health Services.
About the Role
The Senior IT Network Administrator plays a key role in the design, implementation, and day-to-day operations of the organization's network infrastructure, including private cloud, WAN, LAN, and WLAN environments. The role is primarily focused on supporting secure, scalable, and high-performing cloud and wireless networks across multiple locations.
The principal functions of the position identified shall not be considered as a complete description of all the work requirements and expectations that may be inherent in the position. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions of the position.
The following are duties and responsibilities that the Senior IT Network Administrator shall provide:
Monitor, maintain, and troubleshoot wired and wireless networks to ensure performance, availability, and security.
Utilize tools such as SolarWinds, PRTG, and NewRelic for proactive monitoring and performance reporting.
Participate in on-call rotations and provide Tier 3 support for network-related incidents.
Design, deploy, and optimize WLANs using modern protocols (WPA3, 802.1X).
Standardize network configurations and maintain detailed documentation and templates.
Plan and execute network build-outs for new office locations in coordination with internal teams and vendors.
Order, manage, and document network circuits from telecom providers, ensuring timely delivery and accurate tracking.
Design, deploy, and manage cloud network infrastructure in Microsoft Azure (VNets, VPN gateways, ExpressRoute, firewalls).
Ensure secure and scalable hybrid connectivity between on-prem and cloud environments.
Configure Azure Load Balancers, Application Gateways, and DNS for optimal performance and availability.
Enforce cloud network security standards and ensure compliance with internal and external regulations.
Implement and manage network access control (NAC) and adhere to regulatory standards such as HIPAA and HITECH.
Develop and maintain security best practices across all network environments.
Automate network tasks and configurations using Ansible, Terraform, or similar tools.
Manage network operations through ITSM tools like ServiceNow, following ITIL practices for incident, change, and problem management.
Collaborate with cross-functional teams and external partners to align network initiatives with business needs.
Provide mentorship to junior administrators and contribute to team knowledge sharing.
Evaluate and recommend emerging technologies to enhance network efficiency and security.
Requirements
The Senior IT Network Administrator requires a minimum bachelor's degree in computer science, information systems, informationtechnology, or a related field and:
8+ years in IT Support or IT Operations, with 3-5 years in a Network Administrator or equivalent role.
Proven experience managing enterprise network infrastructure across multi-location environments.
Hands-on experience with routers, switches, firewalls, and wireless access points (Cisco, Meraki, Ubiquiti, Palo Alto, Fortinet).
Proficient in network protocols (TCP/IP, DNS, DHCP, VLANs, VPNs) and wireless standards (WPA3, 802.1X).
Familiarity with SD-WAN technologies (Cato, Zscaler, Aryaka, Fortinet, Cisco).
Strong Azure networking knowledge (Virtual WAN, NSGs, hybrid connectivity).
Working knowledge of hybrid cloud networking (Azure, AWS, GCP).
Skilled in network automation and scripting (Ansible, Terraform, Python, PowerShell).
Understanding of Zero Trust principles and modern security architectures.
Experience with network monitoring and troubleshooting tools (SolarWinds, PRTG, NewRelic, Wireshark).
Familiarity with IT operational environments and managing alerts, tickets, and escalations across platforms.
Strong problem-solving and analytical skills with a focus on uptime and continuity.
Excellent documentation and communication skills for technical and non-technical audiences.
Ability to multitask and adapt in a fast-paced, dynamic environment.
Microsoft Certified: Azure Network Engineer Associate, CCNA, CCNP, Network+, JNCIA, or equivalent.
Benefits
21 paid days off (15 days of PTO, which increases with tenure, plus 6 holidays).
Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
Medical, dental, vision, long-term disability, and life insurance.
Generous 401(k) with up to 6% employer match.
At ICBD, we believe leadership, innovation, and purpose go hand in hand. Be part of a team where your work drives lasting impact and your career reaches new heights.
ICBD participates in the U.S. Department of Homeland Security E-Verify program.
Recruiter ID: #LI-JW1
$91k-119k yearly est. Auto-Apply 40d ago
Senior IT Network Administrator
ICBD
Information technology professional job in Fort Lauderdale, FL
Job Description
Senior IT Network Administrator - ICBD Downtown Fort Lauderdale, FL HQ - In-Office
ICBD is a robust single-family office focused on private investment and business development, supporting exceptional companies in healthcare, technology, and beyond.
We own and operate a growing portfolio of high-performance businesses united by a shared commitment to people, operational excellence, and long-term value creation. But we're not just building businesses-we're building a legacy of leadership, innovation, and purpose.
Joining ICBD means you'll be part of the team behind some of the fastest-growing companies in healthcare, technology, and business services. We are proudly self-funded, committed to sustainable growth, and led by visionary thought leaders-including our CEO and Founder, the 2024 Ernst & Young U.S. Entrepreneur Of The Year National Overall Award winner.
Our most visible success is ABA Centers, a revolutionary leader in autism care and diagnostics, ranked #5 on the 2024 Inc. 5000 list of fastest-growing private companies in the U.S.
The ICBD portfolio includes these dynamic organizations united by strategic vision, operational expertise, and unwavering commitment to excellence:
ABA Centers - The leading provider of autism care in the U.S., with 13 regional brands and 70+ operating areas.
GateHouse Treatment - A comprehensive network of substance use disorder programs that address the full spectrum of recovery needs from medical treatment to supportive housing and respite services.
Marquis MD - A concierge medicine concept redefining healthcare by prioritizing convenience, connection, and care powered by advanced technology.
Exact Billing Solutions - Innovative revenue cycle management and advanced billing support systems for healthcare providers.
Curative AI - A next-generation platform using AI to disrupt and transform the healthcare system by providing new solutions for revenue cycle management, scheduling, medical documentation, clinical and diagnostic support, and more.
The Christopher M. Barnett Family Foundation - The philanthropic heart of ICBD, advancing programs that address autism care, food insecurity, homelessness, women's empowerment, and underserved children.
Recognition & Awards
At ICBD, our commitment to operational excellence, ethical leadership, and transformative care has earned us recognition across industries. Our portfolio companies and leadership team have been honored with multiple awards, including:
Inc. 5000 - 5th Fastest-Growing Private Company in America (2024).
Financial Times - #1 on "The Americas' Fastest Growing Companies."
EY Entrepreneur Of The Year U.S. Overall.
South Florida Business Journal's Top 100 Companies.
Florida Trend Magazine's 500 Most Influential Business Leaders.
Inc. Best in Business, Health Services.
About the Role
The Senior IT Network Administrator plays a key role in the design, implementation, and day-to-day operations of the organization's network infrastructure, including private cloud, WAN, LAN, and WLAN environments. The role is primarily focused on supporting secure, scalable, and high-performing cloud and wireless networks across multiple locations.
The principal functions of the position identified shall not be considered as a complete description of all the work requirements and expectations that may be inherent in the position. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions of the position.
The following are duties and responsibilities that the Senior IT Network Administrator shall provide:
Monitor, maintain, and troubleshoot wired and wireless networks to ensure performance, availability, and security.
Utilize tools such as SolarWinds, PRTG, and NewRelic for proactive monitoring and performance reporting.
Participate in on-call rotations and provide Tier 3 support for network-related incidents.
Design, deploy, and optimize WLANs using modern protocols (WPA3, 802.1X).
Standardize network configurations and maintain detailed documentation and templates.
Plan and execute network build-outs for new office locations in coordination with internal teams and vendors.
Order, manage, and document network circuits from telecom providers, ensuring timely delivery and accurate tracking.
Design, deploy, and manage cloud network infrastructure in Microsoft Azure (VNets, VPN gateways, ExpressRoute, firewalls).
Ensure secure and scalable hybrid connectivity between on-prem and cloud environments.
Configure Azure Load Balancers, Application Gateways, and DNS for optimal performance and availability.
Enforce cloud network security standards and ensure compliance with internal and external regulations.
Implement and manage network access control (NAC) and adhere to regulatory standards such as HIPAA and HITECH.
Develop and maintain security best practices across all network environments.
Automate network tasks and configurations using Ansible, Terraform, or similar tools.
Manage network operations through ITSM tools like ServiceNow, following ITIL practices for incident, change, and problem management.
Collaborate with cross-functional teams and external partners to align network initiatives with business needs.
Provide mentorship to junior administrators and contribute to team knowledge sharing.
Evaluate and recommend emerging technologies to enhance network efficiency and security.
Requirements
The Senior IT Network Administrator requires a minimum bachelor's degree in computer science, information systems, informationtechnology, or a related field and:
8+ years in IT Support or IT Operations, with 3-5 years in a Network Administrator or equivalent role.
Proven experience managing enterprise network infrastructure across multi-location environments.
Hands-on experience with routers, switches, firewalls, and wireless access points (Cisco, Meraki, Ubiquiti, Palo Alto, Fortinet).
Proficient in network protocols (TCP/IP, DNS, DHCP, VLANs, VPNs) and wireless standards (WPA3, 802.1X).
Familiarity with SD-WAN technologies (Cato, Zscaler, Aryaka, Fortinet, Cisco).
Strong Azure networking knowledge (Virtual WAN, NSGs, hybrid connectivity).
Working knowledge of hybrid cloud networking (Azure, AWS, GCP).
Skilled in network automation and scripting (Ansible, Terraform, Python, PowerShell).
Understanding of Zero Trust principles and modern security architectures.
Experience with network monitoring and troubleshooting tools (SolarWinds, PRTG, NewRelic, Wireshark).
Familiarity with IT operational environments and managing alerts, tickets, and escalations across platforms.
Strong problem-solving and analytical skills with a focus on uptime and continuity.
Excellent documentation and communication skills for technical and non-technical audiences.
Ability to multitask and adapt in a fast-paced, dynamic environment.
Microsoft Certified: Azure Network Engineer Associate, CCNA, CCNP, Network+, JNCIA, or equivalent.
Benefits
21 paid days off (15 days of PTO, which increases with tenure, plus 6 holidays).
Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
Medical, dental, vision, long-term disability, and life insurance.
Generous 401(k) with up to 6% employer match.
At ICBD, we believe leadership, innovation, and purpose go hand in hand. Be part of a team where your work drives lasting impact and your career reaches new heights.
ICBD participates in the U.S. Department of Homeland Security E-Verify program.
Recruiter ID: #LI-JW1
$91k-119k yearly est. 11d ago
Network Support and Security Technician
Florida National University-Main Campus 3.7
Information technology professional job in Hialeah, FL
Network Support and Security Technician Reports To: System Administrator, IT Director Classification: Non-Exempt WC Code: 8868 Fifth Level Administrator Major Responsibilities: It is the responsibility of the Network Security Technician to safeguard our university's Network infrastructure and digital assets, ensuring the confidentiality, integrity, and availability of information systems. This role focuses on supporting network and security infrastructure, responding to technical issues, and helping staff with IT needs. This position involves monitoring, analyzing, and responding to security incidents, The IT office also provides training to staff in the use of different software and networking.
Key Responsibilities:
* Communication Management: Respond promptly to daily communications via email and voicemail, addressing inquiries promptly and professionally.
* Policy Adherence and Ethical Compliance: Ensure strict adherence to the University's mission, policies, procedures, ethical standards, compliance with data protection regulations and pertinent legal regulations in all aspects of admission activities.
* University Engagement: Participate in Commencement Exercises, new student orientation, university events, committees, self-studies, and University Commencement Ceremonies.
* Special Projects: Execute special projects assigned by the President or supervisor.
* Compliance Adherence: Ensure compliance with Title IX of the Education Amendments Act of 1972, as well as FNU Policies, Procedures, Rules and Regulation, the FNU Code of Ethics, Family Educational Rights and Privacy Act (FERPA), FloridaInformation Protection Act of 2014 (FIPA), the EU General Data Protection Regulation (GDPR), and all other applicable federal, state, and local laws, rules, and regulations.
* Assigned Duties: Undertake other assigned duties as required.
Position Responsibilities:
* Assist staff with basic training in computer software or network use, as directed.
* Respond promptly to requests from faculty, administration, or campus deans regarding hardware or software issues, escalating complex problems as needed.
* Support the IT department operations and routine maintenance.
* Document and report security incidents; assist in assessing their impact under supervision.
* Monitor security alerts and respond to incidents within the Azure environment, escalating threats to Systems Administrators.
* Assist with the installation and maintenance of security software, such as firewalls, antivirus, and encryption tools.
* Conduct periodic vulnerability scans and patches.
* Follow instructions from IT system administrators regarding access privileges and security controls.
* Stay informed about basic security trends and participate in required training.
* Conduct periodic audits of managed systems and help review network security settings.
* Help secure Azure resources (VMs, databases, storage) by following established procedures.
* Support the use and monitoring of Azure Sentinel and other security tools as directed.
* Work with the IT team on security projects and daily operations.
* Apply operating system and software updates to staff workstations.
* Monitor and investigate system backups failures.
* Coordinate with vendors for equipment replacement or support.
* Support workstation setup, software testing, and remote assistance.
* Monitor and investigate network security systems and resolve issues.
* Document incidents and resolutions for routine technical issues.
* Monitor and promptly respond to security incidents within our Azure environment, investigating and containing threats.
* Manage Azure Sentinel, our cloud-native SIEM solution.
* Maintain servers, routers, switches, LAN, WAN, Internet security, remote communications, and user accounts.
* Provide user assistance with the proper and efficient use of their systems
* Keep staff workstations up to date with OS patches, drivers, and software updates
* Work with vendors on behalf of users and for replacement equipment
* Ensure compliance with university policies and relevant regulations, conducting regular security audits and assessments.
* Provide technical support and training to staff on cybersecurity best practices.
Requirements:
* Four-year university degree in CIS/MIS/CS/IS and/or 3+ years equivalent work experience in an IT Network Support role
* Familiarity with Azure services (such as Azure AD, Azure Firewall)
* Experience with network security tools such as firewalls, antivirus software, and basic intrusion detection systems.
* Understanding of VPNs, LAN/WAN networking, and basic patch management.
* Knowledge of fundamental system security concepts (e.g., firewall rules, data backup and recovery).
* Familiarity with Windows and Mac operating systems; ability to provide desktop support.
* Experience working with Microsoft/Windows products (such as Office 365, DNS, DHCP, Windows Server environments).
* Experience with setup and maintenance of network devices (switches, routers, firewalls).
* Ability to follow established procedures for asset management and patch management.
* Understanding of Active Directory and security best practices.
* Strong communication and teamwork skills; able to follow instructions and escalate issues as needed.
* Commitment to maintaining confidentiality and privacy of information and records.
* Willingness to work flexible hours, including occasional weekends or after-hours support.
* Entry-level certifications such as CompTIA Network+ or Security+ are preferred but not required.
* Experience working with Windows / Mac OSX desktop.
* Experience working on infrastructure configurations, i.e. switches, routers, firewalls and low-voltage cable
* Experience working with Asset/Image Management and patch management solution
* Microsoft Active Directory and Security best practices.
* Must be a flexible and reliable team player
* Possess the uncompromised ability to protect the confidentiality/privacy of others and company documents and records.
* Strong communication skills: must be comfortable with engaging in a variety of different communicative modes; verbal, non-verbal, and written with different levels of management
* Must have a strong command of reasoned, measured decision-making processes based upon analyzing the pros and cons of each potential decision to be made.
* Must be able to work weekends and after hours whenever needed
License/Certification:
* Azure: Azure Security Engineer Associate, Azure Administrator (Preferred)
* CompTIA Security+,
* LAN/Networking: 2 years (Required)
* Active Directory: 2 years (Required)
* CompTIA Network+ 3 years (Required)
Job Type
Full-time
$39k-46k yearly est. 13d ago
IT Systems Administration Job Training Program
Year Up United 3.8
Information technology professional job in Hollywood, FL
Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend.
The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Bank of America, American Express, or JPMorgan Chase among many other leading organizations in the Miami area.
Are you eligible?
You can apply to Year Up United if you are:
- A high school graduate or GED recipient
- Eligible to work in the U.S.
- Available Monday-Friday throughout the duration of the program
- Highly motivated to learn technical and professional skills
- Have not obtained a Bachelorʼs degree
- You may be required to answer additional screening questions when applying
What will you gain?
Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week.
In-depth classes include:
- Banking
- IT Support
Get the skills and opportunity you need to launch your professional career.
75% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-three thousand dollars per year.
PandoLogic. Category:General, Location:Hollywood, FL-33019
$38k-49k yearly est. 2d ago
IT Support Technician II - Palm Beach Gardens, FL
Dedicated It
Information technology professional job in Palm Beach Gardens, FL
Dedicated IT
Dedicated IT is a leading MSP (Managed Service Provider) with a niche focus on healthcare. Named #33 on CRN's 2022 Fast Growth 150 List, we are a household name in Healthcare IT. Our people-centric culture, amazing benefits and substantial year over year growth has positioned us as an employer of choice in the Managed Services space.
At Dedicated IT, we are invested in our employees. Their goals, growth, and success (both professional and personal) are a top priority. We offer career planning, career advancement opportunity, education/certification reimbursement, work/life balance, great benefits, and a people-focused culture.
We are searching for multiple Level 2 Support Technicians to augment our Mid-Market and SMB Service divisions and play a pivotal role in continued growth as we advance as to being a top 5 privately owned (non- private equity backed) MSPs in the United States.
If you would like to know more about Dedicated IT, click the links below:
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Position Summary
Location: West Palm Beach, FL
Schedule: 8 AM - 5 PM, 9 AM - 6 PM EST, other shifts potentially available. 3/2 Hybrid schedule available after 90 days
Salary: Up to $65,000
Support Technicians help our clients manage their technology, support their employees, and respond to day-to-day support needs. Working in the Dedicated IT Service Desk provides an experience of learning and managing systems of all shapes and sizes across the healthcare industry. Employees can expect to be equipped with modern hardware, tools that automate the ability to deliver an amazing experience, and systems that level up skills and experience.
Support Technician II's are customer-oriented individuals that provide technical support to users efficiently and accurately. They primarily focus on fielding all incoming calls and assisting with e-mailed tickets as needed, as well as assisting and mentoring ST1. Support Technician II's are considered DIT's core technical team that support a large variety of clients, solving their technical problems through creative problem solving.
We Are Looking for Candidates That Embody Our Core Values:
• Collaborate: Leave your ego at the door. None of us is as smart as all of us. Collaboration propels us toward our common goals in a way that benefits the company, its people, and its clients.
• Own: Take extreme ownership of your role and establish yourself as the go-to person in your position. Go above and beyond to deliver the right results: when you think sending an email is enough, pick up the phone and CALL.
• Dedicated: Model dedication, reliability, and responsibility. Rise to challenges, follow through, improve interpersonal experiences with clients, partners, and colleagues. Position yourself to be the most dedicated on your team every day.
• Empathize: See things from different angles and place yourself in others' shoes. Display genuine interest in, care and concern for our clients, partners, and colleagues in every interaction. Observe with the intent to learn and actively listen with the intent to truly hear.
Functions of Support Technician - Level 2
• Handle support tickets and work to resolve client issues within SLA times
• Work with team, Service Delivery Manager, and Team Lead to provide top quality service
• Work on a variety of basic to complex issues requested by end users
• Create tickets, document detailed notes, and accurately tracking time
• Update technical documentation in system
• Own and work email tickets when not answering calls or when requested
• Escalate requests or tickets to Team Lead with detailed notes of attempted remediations and recommended solutions
• Train/Mentor and Assist Support Technician I's
• Identify possible Major Incidents and notify Team Lead/Service Delivery Manager immediately
• Find alternative workarounds to problems when established procedures fail
• Train users in supported software & hardware
• Assist clients with the installation of business line software and related services for infrastructure or end-user
• Vendor management for client related support ticket resolution
• Ensuring all cases are followed up on in a timely manner
• Provide timely updates to clients
• Assist in training new employees
Technical Skills Required
• Ability to solve problems without specific instructional guidance
• Observe daily activities to learn overall IT Infrastructure, methods, and industry standards
• Assist clients with the installation of business line software and related services
• Train users in supported software & hardware
• Work with vendor support contacts to resolve technical problems with Equipment & software
• Ability to explain technical information in simple terms
• Intermediate to advanced experience supporting/troubleshooting:
o Workstation hardware
o Windows/Mac OS
o Mobile devices
o MFA
o Desk phones and headsets
o Printers/Scanners
o SharePoint/OneDrive/365
o Active Directory
o DNS/DHCP
o NTFS/File permissions
o Firewall/VPN
o Network Infrastructure including R&S and APs/WAPs
• Understanding of support tools, techniques, and technology used to provide client services
• Typing skills to ensure quick and accurate entry of service ticket details
o 50 WPM
• Technical Writing and Documenting
Education/Experience Qualifications
• High School Diploma/GED required.
• Certifications: CompTIA A+, Network+, Security+, Cisco, Microsoft Certifications - multiple preferred + relevant experience
• At least 2-3 years in a previous help desk or relevant advanced role, required.
• Prior MSP experience required
• Prior Healthcare IT experience preferred
• ConnectWise experience preferred
• Experience supporting medical clients, EMR, and HIPAA understanding preferred
Perks:
• Comprehensive Benefits Package
• 401K plus company match
• 9 paid company holidays
• 3 weeks PTO + 1 week sick leave
• Opportunities for growth & development
Thanks for your interest in Dedicated IT!
Equal Employment Opportunity: Dedicated IT is committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran's status, disability, sexual orientation, or any other characteristic protected by law.
$65k yearly Auto-Apply 60d+ ago
INFORMATION TECHNOLOGY INTERNSHIP
State of Florida 4.3
Information technology professional job in West Palm Beach, FL
Working Title: Internship Salary: To Be Determined by the Agency InformationTechnology Internship State of Florida Opportunities are located throughout Florida Internship Overview and Responsibilities:
The State of Florida is seeking motivated individuals to join our workforce. Our internship opportunities offer bright, highly motivated college students and recent graduates a unique opportunity to experience firsthand the operations of state government while obtaining valuable on-the-job training.
Are you hungry for innovation and passionate about technology and problem solving? IT professionals within each state agency help create and maintain the digital path to keep state government running. Please consider our excellent internship opportunities within the areas of InformationTechnology, Management Information Systems, Desktop Support, Network Engineering, and other related fields.
Applications are accepted year-round. Internships may be paid or unpaid and there is no guarantee of employment.
Knowledge, Skills, and Abilities:
* Ability to communicate effectively verbally and in writing.
* Ability to work independently as well as with others.
* Ability to prioritize tasks, meet deadlines, and manage time effectively.
* Ability to test, trouble shoot and resolve errors in operating systems.
* Skilled in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Access...)
* Basic knowledge of various operating systems.
* Basic knowledge of security protocols, best practices and common vulnerabilities.
Minimum Qualifications:
Must be currently enrolled or graduated within the last twelve months from an accredited college or university degree program. No experience required for this position.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
Location:
$23k-37k yearly est. 60d+ ago
IT Change, Problem & CMDB Specialist
Bhg Financial
Information technology professional job in Davie, FL
Are you ready to join a growing team that puts a premium on productivity and has an award-winning culture centered around transforming talented employees into effective business leaders? Then BHG Financial is the place for you. In 2001, we started with an idea, an opportunity, and $25,000. Back then, our focus was strictly on serving those in the medical industry. With healthcare in our heritage, we soon expanded to serve high-earning professionals in many other industries, providing all with leading-edge financial solutions, including our extensive network of community banks.
Today, BHG Financial has firmly established its legacy as a leader in the financial services space. Founded on the philosophy of a better way to borrow, we are dedicated to helping accomplished professionals, small businesses, and institutions build upon their success through innovative financial solutions, a hassle-free process, and personalized concierge service.
Our relentless commitment to the success of our customers is part of what has made BHG Financial thrive. We take a 360-degree view of our customers to tailor the best solutions for their financial aspirations. Today's professionals have multiple sources of income, not just their paycheck. Therefore, it is essential to factor those in when making responsible lending decisions. Our continued focus on data, analytics, and proprietary modeling has enabled faster funding for our customers.
From business to personal loans to relationships with community banks, the country's top professionals and business owners rely on us for our exceptional financial solutions and concierge service to continue their success and legacy.
Who You AreThe IT Change, Problem & CMDB Specialist will be responsible for managing and maintaining the Configuration Management Database (CMDB), overseeing change management processes, and ensuring the efficient handling of incidents and problems across the IT environment. This role focuses on ensuring data integrity within the CMDB, effectively managing changes, and collaborating with incident and problem management teams to ensure all IT assets and configurations are accurately tracked and updated. The Specialist will play a key role in facilitating communication and follow-up during Root Cause Analysis (RCA) and CAB meetings to ensure alignment and continuous improvement.What You'll Need
Ensure the CMDB is kept up-to-date with accurate records of all IT assets, configurations, and dependencies.
Regularly audit CMDB data for accuracy, completeness, and compliance with internal standards.
Track and maintain configuration items (CIs) and their relationships to ensure that all relevant data is accurately recorded.
Support the Change Management process, ensuring all changes to IT services and assets are accurately reflected in the CMDB.
Participate in Change Advisory Board (CAB) meetings, reviewing, approving, and ensuring that changes are appropriately tracked and documented.
Collaborate with IT teams to ensure all changes are correctly communicated, implemented, and updated in the CMDB.
Act as the liaison for incident and problem management teams, ensuring proper communication and documentation of issues related to configuration items and assets.
Track and update CMDB entries as incidents and problems are resolved, ensuring that impacted configurations are appropriately updated.
Ensure the Root Cause Analysis (RCA) of problems is captured and associated with relevant configuration items in the CMDB for future reference.
Establish and maintain high standards for data quality and ensure that CMDB records are complete, accurate, and regularly updated.
Generate regular reports on CMDB data quality, discrepancies, and updates, and present findings to senior leadership.
Ensure the integration of change, problem, and asset data within the CMDB to improve visibility across IT teams.
Collaborate with IT teams (Infrastructure, Operations, Security, etc.) to ensure seamless integration of changes, incidents, and problems into the CMDB.
Provide ongoing support and training for staff in using the CMDB and following incident/problem management procedures.
Ensure proper communication channels are maintained for incident and problem updates, RCA findings, and change requests.
Follow up on the resolution of incidents and problems, ensuring that necessary updates are made in the CMDB and related systems.
Ensure that RCA findings are captured and documented, and that they lead to preventive actions for recurring issues.
Work with teams to implement corrective actions based on RCA results, tracking and updating the CMDB accordingly.
Ensure that changes, incidents, problems, and CMDB updates comply with internal IT policies, standards, and industry regulations.
Identify risks related to inaccurate or incomplete CMDB data and take corrective actions as needed.
What You'll Need
Bachelor's degree in InformationTechnology, Business Administration, or a related field (or equivalent experience).
3+ years in change management, incident/problem management, or CMDB management.
Experience with Jira Service Management and Jira Assets for managing incidents, changes, and asset tracking.
Familiarity with ITIL processes, particularly in Configuration Management, Incident Management, Problem Management, and Change Management.
Experience attending CAB meetings and managing change approvals.
Proven experience with Root Cause Analysis (RCA) and the follow-up of incident/problem resolutions.
Strong understanding of CMDB structure, configuration item (CI) relationships, and asset lifecycle.
Excellent data management, communication, and problem-solving skills.
Ability to collaborate with cross-functional teams to ensure change, problem, and CMDB integration.
Attention to detail with a focus on ensuring data integrity across the IT environment.
ITIL Foundation or higher-level ITIL certifications, preferred.
Jira Service Management certifications (Admin or Specialist level), preferred.
Certified Problem Manager (CPM) or Certified Asset Management Professional (CAMP), preferred.
Hybrid Flexibility with Core Office Presence: Expected to be in the office 5 days/week with potential for occasional remote work based on project needs.
Life at BHG FinancialAt BHG Financial, we work hard and aren't afraid to take risks. Since the beginning, our core values of PMA (positive mental attitude), team player, and loyalty have been the driving force behind every interaction we have between each other and our customers. We have a healthy respect for the daily grind, yet we value work/life balance. We believe that all employees should have the opportunity to lead and that good ideas can come from anyone. From the top down, our leaders are actively involved not only in strategic oversight and running the business, but also in the well-being and growth of all employees. We consider people our #1 asset, and help employees realize their full potential, set and exceed their goals, and explore new opportunities for personal and professional development.
Why You Should Join BHG FinancialWe strive to offer amenities, opportunities, events, and programming that support the interests of our teams, while furthering the culture that makes us Great Place to Work certified. Some of the benefits you can expect when you join BHG Financial include:
•Medical/Rx/Dental/Vision coverage for employees and their eligible family members•Competitive PTO and vacation policies•1 Friday off each month for Wellness Weekends•Company 401(k) plan with employer contributions after one year•Company-sponsored training and certification opportunities•Quarterly award ceremonies where top achievers are celebrated and receive additional bonuses•Ongoing volunteer opportunities to give back to the community through our BHG Cares program
If you're ready for a career where you can exercise your passions, be surrounded by co-workers who are relentlessly committed to service, and have a team-player mindset, apply today!
BHG Financial is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. BHG Financial is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.
$55k-83k yearly est. Auto-Apply 60d+ ago
IT Change, Problem & CMDB Specialist
BHG Financial
Information technology professional job in Davie, FL
Job DescriptionAre you ready to join a growing team that puts a premium on productivity and has an award-winning culture centered around transforming talented employees into effective business leaders? Then BHG Financial is the place for you.
In 2001, we started with an idea, an opportunity, and $25,000. Back then, our focus was strictly on serving those in the medical industry. With healthcare in our heritage, we soon expanded to serve high-earning professionals in many other industries, providing all with leading-edge financial solutions, including our extensive network of community banks.
Today, BHG Financial has firmly established its legacy as a leader in the financial services space. Founded on the philosophy of a better way to borrow, we are dedicated to helping accomplished professionals, small businesses, and institutions build upon their success through innovative financial solutions, a hassle-free process, and personalized concierge service.
Our relentless commitment to the success of our customers is part of what has made BHG Financial thrive. We take a 360-degree view of our customers to tailor the best solutions for their financial aspirations. Today's professionals have multiple sources of income, not just their paycheck. Therefore, it is essential to factor those in when making responsible lending decisions. Our continued focus on data, analytics, and proprietary modeling has enabled faster funding for our customers.
From business to personal loans to relationships with community banks, the country's top professionals and business owners rely on us for our exceptional financial solutions and concierge service to continue their success and legacy.
Who You AreThe IT Change, Problem & CMDB Specialist will be responsible for managing and maintaining the Configuration Management Database (CMDB), overseeing change management processes, and ensuring the efficient handling of incidents and problems across the IT environment. This role focuses on ensuring data integrity within the CMDB, effectively managing changes, and collaborating with incident and problem management teams to ensure all IT assets and configurations are accurately tracked and updated. The Specialist will play a key role in facilitating communication and follow-up during Root Cause Analysis (RCA) and CAB meetings to ensure alignment and continuous improvement.What You'll Need
Ensure the CMDB is kept up-to-date with accurate records of all IT assets, configurations, and dependencies.
Regularly audit CMDB data for accuracy, completeness, and compliance with internal standards.
Track and maintain configuration items (CIs) and their relationships to ensure that all relevant data is accurately recorded.
Support the Change Management process, ensuring all changes to IT services and assets are accurately reflected in the CMDB.
Participate in Change Advisory Board (CAB) meetings, reviewing, approving, and ensuring that changes are appropriately tracked and documented.
Collaborate with IT teams to ensure all changes are correctly communicated, implemented, and updated in the CMDB.
Act as the liaison for incident and problem management teams, ensuring proper communication and documentation of issues related to configuration items and assets.
Track and update CMDB entries as incidents and problems are resolved, ensuring that impacted configurations are appropriately updated.
Ensure the Root Cause Analysis (RCA) of problems is captured and associated with relevant configuration items in the CMDB for future reference.
Establish and maintain high standards for data quality and ensure that CMDB records are complete, accurate, and regularly updated.
Generate regular reports on CMDB data quality, discrepancies, and updates, and present findings to senior leadership.
Ensure the integration of change, problem, and asset data within the CMDB to improve visibility across IT teams.
Collaborate with IT teams (Infrastructure, Operations, Security, etc.) to ensure seamless integration of changes, incidents, and problems into the CMDB.
Provide ongoing support and training for staff in using the CMDB and following incident/problem management procedures.
Ensure proper communication channels are maintained for incident and problem updates, RCA findings, and change requests.
Follow up on the resolution of incidents and problems, ensuring that necessary updates are made in the CMDB and related systems.
Ensure that RCA findings are captured and documented, and that they lead to preventive actions for recurring issues.
Work with teams to implement corrective actions based on RCA results, tracking and updating the CMDB accordingly.
Ensure that changes, incidents, problems, and CMDB updates comply with internal IT policies, standards, and industry regulations.
Identify risks related to inaccurate or incomplete CMDB data and take corrective actions as needed.
What You'll Need
Bachelor's degree in InformationTechnology, Business Administration, or a related field (or equivalent experience).
3+ years in change management, incident/problem management, or CMDB management.
Experience with Jira Service Management and Jira Assets for managing incidents, changes, and asset tracking.
Familiarity with ITIL processes, particularly in Configuration Management, Incident Management, Problem Management, and Change Management.
Experience attending CAB meetings and managing change approvals.
Proven experience with Root Cause Analysis (RCA) and the follow-up of incident/problem resolutions.
Strong understanding of CMDB structure, configuration item (CI) relationships, and asset lifecycle.
Excellent data management, communication, and problem-solving skills.
Ability to collaborate with cross-functional teams to ensure change, problem, and CMDB integration.
Attention to detail with a focus on ensuring data integrity across the IT environment.
ITIL Foundation or higher-level ITIL certifications, preferred.
Jira Service Management certifications (Admin or Specialist level), preferred.
Certified Problem Manager (CPM) or Certified Asset Management Professional (CAMP), preferred.
Hybrid Flexibility with Core Office Presence: Expected to be in the office 5 days/week with potential for occasional remote work based on project needs.
Life at BHG FinancialAt BHG Financial, we work hard and aren't afraid to take risks. Since the beginning, our core values of PMA (positive mental attitude), team player, and loyalty have been the driving force behind every interaction we have between each other and our customers. We have a healthy respect for the daily grind, yet we value work/life balance. We believe that all employees should have the opportunity to lead and that good ideas can come from anyone. From the top down, our leaders are actively involved not only in strategic oversight and running the business, but also in the well-being and growth of all employees. We consider people our #1 asset, and help employees realize their full potential, set and exceed their goals, and explore new opportunities for personal and professional development.
Why You Should Join BHG FinancialWe strive to offer amenities, opportunities, events, and programming that support the interests of our teams, while furthering the culture that makes us Great Place to Work certified. Some of the benefits you can expect when you join BHG Financial include:
•Medical/Rx/Dental/Vision coverage for employees and their eligible family members•Competitive PTO and vacation policies•1 Friday off each month for Wellness Weekends•Company 401(k) plan with employer contributions after one year•Company-sponsored training and certification opportunities•Quarterly award ceremonies where top achievers are celebrated and receive additional bonuses•Ongoing volunteer opportunities to give back to the community through our BHG Cares program
If you're ready for a career where you can exercise your passions, be surrounded by co-workers who are relentlessly committed to service, and have a team-player mindset, apply today!
BHG Financial is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. BHG Financial is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
$55k-83k yearly est. 13d ago
IT Manager / Systems Administrator
Nexgen Technologies, LLC 4.1
Information technology professional job in Boca Raton, FL
NexGen Technologies is a technology company providing a subscription-based B2B collaboration and communication platform that significantly improves the productivity of distributed teams. We need an experienced systems administrator who ensures the reliability and security of our internal infrastructure and customer-facing platform.
Position Summary
Reporting directly to the CTO, the Senior IT Administrator will manage Microsoft 365, ZoHo, Atlassian, and other 3rd party accounts, implement and ensure security best practices, maintain service level agreements, build monitoring dashboards, and ensure operational excellence across our back-end operational and customer-facing technology platforms.
This is a hands-on, individual contributor role requiring both deep technical expertise and excellent communication and teamwork skills.
Key Responsibilities
Systems Administration & Security
Administer Microsoft 365 environment, including user management, licensing, email, security policies, and compliance configurations
Manage Microsoft Defender for Endpoint, Identity Protection, and Cloud App Security
Oversee Microsoft Entra ID (Azure AD) for identity and access management, SSO, and conditional access policies
Administer ZoHo suite, including CRM, Campaigns, WorkDrive, Billing, Vault, and user management
Administer CCaaS accounts, including Nobelbiz and 8x8
Maintain security posture and assist with SOC 2 and HIPAA compliance efforts
Endpoint Management
Configure and deploy Windows PCs and Mac devices for corporate use with appropriate security controls
Establish and maintain browser configuration standards for SaaS applications across Edge, Chrome, Firefox, and Safari
Troubleshoot hardware and software issues for remote team members
Service Desk & Support
Manage Jira Service Desk, including workflow configuration, automation, and SLA management
Provide technical support for internal systems and the NexGen Virtual Workplace platform
Support third-party integrations and web applications, including audio/video and browser-related issues.
Collaborate closely with operations and customer support teams on issue resolution
Participate in a rotating on-call schedule for after-hours support
Platform Support
Work within agile framework (Scrum/Kanban) for project delivery and issue tracking
Document processes, configurations, and troubleshooting procedures
Document solutions and maintain knowledge base articles.
Continuously improve automated support responses and results accuracy
Help build dashboards for systems monitoring
Qualifications
5+ years of experience in IT administration or systems engineering
Expert-level proficiency with Microsoft 365 administration (Exchange Online, SharePoint, Teams)
Hands-on experience with Microsoft 365 Defender and Entra ID (Azure AD)
Demonstrated expertise in Zoho CRM, Support, WorkDrive, Billing, and Vault administration
Proficiency with Jira Service Desk administration and workflow management
Strong experience configuring Windows and mac OS devices for enterprise use
Solid understanding of agile methodologies (Scrum, Kanban)
Excellent troubleshooting and problem-solving skills
Strong written and verbal communication skills for technical and non-technical audiences
Self-directed work style with ability to manage priorities in a fast-paced startup environment
Bachelor's degree in informationtechnology, Computer Science, or a related field.
Preferred
Experience supporting AWS-based SaaS platforms
Familiarity with SOC 2 and/or HIPAA compliance requirements
Experience with infrastructure-as-code or automation tools (PowerShell, Azure CLI, etc.)
Background in identity management and SSO implementations
Prior startup or small team experience
Work Environment
Hybrid position
Must be physically located in the South Florida region
Participation in a rotating on-call schedule is required
Collaborative work with operations, customer support, and engineering teams
Who You Are
A collaborative team player who thrives in demanding, dynamic environments. You balance technical precision with practical problem-solving, communicate clearly with both technical and non-technical stakeholders, and take ownership of systems to ensure reliability and optimal performance.
Compensation & Benefits
Salary commensurate with experience. Benefits package details provided during the interview process.
Equal Opportunity Employer
$93k-123k yearly est. 20d ago
Junior Systems Administrator
3Me Consulting
Information technology professional job in Hialeah, FL
One of our clients located in Hialeah, FL is searching for a Junior Systems Administrator. The Junior Systems Administrator will be responsible for providing technical assistance and support related to computer systems, provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure.
PRIMARY RESPONSIBILITIES
Provide technical assistance and support for incoming phone calls and help desk e-mails, assuring appropriate and timely response to these requests.
Install and configure operating systems and other software and routinely test installed software for glitch detection and other issues
Configure and install infrastructure devices to include routers, switches and WiFi devices.
Follow up with customers to ensure issue has been resolved.
Monitor existing systems to ensure structural integrity
Oversee the development and installation of new hardware and software
Provide technical direction to User Base
Implement security systems and redundant backups to maintain data safety
Maintain Access Control Lists
Install hardware and software tools and applying security measures to infrastructure devices.
Make changes, upgrades and patches to infrastructure devices
Develop and complete actions in system specifications, technical and logistical requirements and other disciplines
Create and maintain technical documentation to insure efficient planning and execution
Manage and document system configuration
Qualifications
Minimum Associate degree or related field
Must have these certifications: A+, N+, CCNA
Experience working with the Microsoft Windows PC platform and network experience
Written/Verbal communication proficiency in the English language
Some experience in the following is preferred: Active Directory, Exchange 2010 or Exchange 2013, Microsoft
Office Suite, Terminal Servers
Additional Information
All your information will be kept confidential according to EEO guidelines.
$54k-62k yearly est. 14h ago
Learn more about information technology professional jobs
How much does an information technology professional earn in Boynton Beach, FL?
The average information technology professional in Boynton Beach, FL earns between $34,000 and $82,000 annually. This compares to the national average information technology professional range of $52,000 to $106,000.
Average information technology professional salary in Boynton Beach, FL
$53,000
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