Information technology professional jobs in Brookline, MA

Job Title: IT Support Analyst Primary Location: Boston, MA -on site 5 days a week Position Type: Full-Time MUST BE Citizen or Green Card The IT Support Analyst provides comprehensive technology support to attorneys, legal professionals, and staff across the firm. Acting as the first point of contact for all IT-related issues, this role delivers both remote and in-person assistance to ensure seamless operations in a fast-paced professional services environment. What You Bring to the Role (Ideal Experience) 3-5 years of IT support experience in a law firm environment (preferred) Strong knowledge of Windows 10/11, Microsoft 365, Teams, Citrix, and VPN technologies Familiarity with legal applications such as iManage and Intapp Excellent problem-solving skills with the ability to resolve issues under pressure Strong customer service orientation with outstanding communication skills Ability to work independently and collaboratively while maintaining professionalism and confidentiality Flexibility to work extended hours or weekends as business needs require Ideal candidates will have held roles long term in law firms or professional service organizations What You'll Do (Skills Used in this Position) Serve as the primary contact for IT support through phone, email, and ticketing systems (approximately 90% remote with occasional in-office coverage) Provide timely and professional troubleshooting for desktops, laptops, mobile devices, printers, conferencing technology, and network connectivity Support core firm applications including Microsoft 365, Teams, Zoom, Citrix, VPN, and legal-specific tools (iManage, Intapp) Deliver high-touch, "white glove” support to attorneys, partners, and executive staff Set up, configure, and maintain equipment for new hires, office moves, and visiting attorneys; assist with AV and conference room technology Document all work performed in the firm's ticketing system and contribute to the Knowledge Base Maintain and track IT assets, peripherals, and loaner equipment Collaborate with IT colleagues to escalate complex issues while maintaining ownership until resolution Provide after-hours or on-call support as required to meet business and client demands

ENTEGRATION, Inc., a leading provider of outsourcing, consulting, and systems integration providing IT consulting services to the medical industry, is seeking a motivated, energetic Help Desk Technician to support a large client in Waltham, MA. This is a full-time, hybrid position at our client's Waltham, MA office, with up to 25% travel to other offices in the Boston area required. The ideal candidate will image and update PCs to bring infrastructure up to appropriate standards for our client's configuration of their environment. This role provides a great opportunity to gain hands-on experience in troubleshooting, hardware/software maintenance, and network support in a collaborative environment. A successful candidate will have good intrapersonal skills and be able to interface with management at our client to understand and design solutions to meet their needs. The Help Desk Technician will work closely with our client's management and employees to understand their needs and solve support issues. They will also work closely with other Entegration employees to ensure that standard solutions are implemented and to ensure that best practices are shared amongst all Entegration clients. Duties and Responsibilities: Work with team to image and swap out PCs across the entire network. Travel required to swap and replace equipment. Assist with technical support to end-users via phone, email, or in-person. Troubleshoot hardware and software issues for desktop computers, laptops, and mobile devices Install, configure, and maintain operating systems, software applications, and peripherals. Assist with setting up and managing user accounts, permissions, and access rights in Active Directory. Perform basic network troubleshooting (e.g., Wi-Fi connectivity, IP conflicts, printer setup) Help maintain IT documentation, including hardware/software inventories and technical procedures. Collaborate with senior IT staff for escalated issues and ongoing projects. Ensure the security and privacy of networks and computer systems. Assist with routine maintenance of servers, backups, and system updates. Help team Perform analysis, troubleshooting, diagnosis, and resolution of client systems and network, including IP phone systems Work with team implement, upgrade, migrate, and maintain all Microsoft Windows pc's Collaborate with onsite and remote IT support Team members Qualifications: Bachelor's degree in information technology, Computer Science, or a related field (or equivalent experience). 2+ years of experience in a help desk or IT support role in a professional environment. Basic understanding of networking (TCP/IP, DNS, DHCP) and computer hardware. Familiarity with Windows operating systems. Excellent troubleshooting methodology and skills. Ability to work independently and in a team environment Candidates must always retain the highest level of professionalism. Ability to work a flexible schedule is required; may occasionally be required to work outside standard business hours with travel to other satellite locations Willingness to learn new technologies and develop professionally Microsoft Certification (MCSE or MSTP) a plus but not required. Required Technologies: Strong skills deploying, using, and troubleshooting Windows desktop operating systems Understanding of Microsoft Active Directory, Group Policy, and File and Print services Understanding of Office 365 Networking Protocols including DNS, DHCP, & TCP/IP Familiar with Enterprise Anti-Virus technologies An understanding of Terminal /RDP and or Citrix Services administration and troubleshooting Experienced deploying workstations using PDQ, MDT. Candidate must be familiar with automated trouble ticketing systems Candidate must be familiar with automated systems monitoring tools Familiarity with the following technologies is a plus, but not required: Knowledge of Dell hardware Knowledge of Windows Configuration designer Working knowledge of Cisco switches Knowledge of Windows scripting About Us: ENTEGRATION, Inc. is a leading provider of outsourcing, consulting, and systems integration services. Since 2000, ENTEGRATION has worked with medical practices of various sizes, ranging from practices with 2-3 providers in a single office to 10 or more providers spread across several offices. ENTEGRATION specializes in helping our clients implement electronic medical record (EMR) systems from start to finish, including the selection, planning, implementation and on-going support phases. Our focus on medical practices has allowed us to build specific services that today's practices require, including HIPAA security, EMR hosting, EMR off-site backup, and numerous other services. Our clients depend on us to manage their networks and ensure that they are secure, efficient, and reliable. ENTEGRATION understands medical practices and how they run, allowing us to provide the highest level of service. We strive to be more than just a vendor to our clients; we aim to be a trusted technology advisor and valuable partner. You can learn more about ENTEGRATION by visiting ******************** ENTEGRATION, Inc. is an equal opportunity employer.

FT Hybrid role, 2-3 days in Quincy, MA Candidate must work the 2nd shift - 11 AM to 8 PM EST IT helpdesk technician, 3+ years experience Solid Understanding of Identity Access Management and best practices is desired. Python or PowerShell scripting is a plus. Great communications and ability to work with our client users and customer VIP executives at their office locations. Self Starter. Able to work independently. Avid learner. Prior MSP experience is very helpful. Imaging to a workstation - For MS, it would be Intune and Apple Congi - knowledge here is key Laptop workstation setups & user onboards is the main functions with client office support that includes A/V media rooms, Wifi/Network, Printers, Phones, Level1 Helpdesk triage & troubleshooting etc. Supporting Level1/2 ticket requests for clients as part of the helpdesk team and rolls into our Helpdesk Manager/Lead Some background with Windows, including Windows 11 upgrade support and rollouts to laptops Azure and AWS knowledge are key Experience supporting VP-level laptop issues Some background in MacOS workstation support Some background with InTune, Kandj,i and similar imaging and deployment software Position will be reporting into our Quincy Marina Bay office.s

We are seeking a dedicated and skilled Field Service Technician to join our team. In this role, you will be responsible for installing, maintaining, and repairing various and computer systems in the field. The ideal candidate will possess a strong technical background and the ability to troubleshoot complex issues effectively. You will work closely with clients to ensure their systems operate efficiently and meet their needs. This includes Client/Server networking expertise. Windows 11 experience. Application and systems' migration. Responsibilities Knowledge of desktop Windows 11, server, server upgrades and migrations a must. Knowledge of Active Directory and user security a must. Conduct regular inspections of equipment to identify potential problems before they escalate. Provide technical sales support by advising clients on product upgrades and enhancements. Qualifications Proven experience in PC/Server maintenance required. Experience using precision measuring instruments for diagnostics is a plus. Technical sales experience is beneficial but not required. Strong communication skills in English are necessary for effective client interaction.

Type: 6 Month Contract We're supporting a client in Boston's Seaport District seeking a ServiceNow Technical Expert for a 6-month contract. This role focuses on CMDB, software management workflows, and overall platform enhancements. Experience with ServiceNow SAM is a strong plus. Key Responsibilities Manage and improve CMDB structure, data quality, and lifecycle processes Support and enhance ServiceNow software management workflows Collaborate with internal teams to design and implement technical solutions Provide guidance on best practices and maintain system documentation Assist with SAM processes (if experienced) Requirements 4+ years ServiceNow experience Strong CMDB expertise Experience with software management processes ITIL knowledge SAM experience preferred

IT Delivery Head - Property & Casualty Insurance (P&C) Cambridge, MA (3 Days Onsite - Hybrid) We are looking for an experienced Delivery Head to lead end-to-end technology execution, client relationships, and business expansion for U.S. Property & Casualty Insurance accounts. The role requires a strategic leader skilled in managing large-scale delivery, onshore-offshore teams, and revenue growth while ensuring superior client satisfaction. Must-Have Qualifications B.Tech/B.E. or M.Tech/M.E. with 25+ years in IT services and 15+ years in P&C delivery. Proven success in large enterprise delivery and onshore-offshore models. Expertise in cloud (AWS/Azure), Agile methodologies, and stakeholder management. Preferred Experience in Guidewire, Duck Creek, digital modernization, and data analytics. Ability to manage delivery teams of varying scale. Key Responsibilities Strategic Delivery & Portfolio Leadership Lead product/platform delivery and ensure alignment with client and business goals. Manage multiple P&C accounts and technology portfolios (legacy + greenfield). Define delivery strategy, track metrics, budgets, resources, and team performance. Client Engagement & Business Growth Serve as primary onshore contact for senior client leaders. Grow accounts and revenue in partnership with sales. Lead RFI/RFP responses, demos, POCs, and governance sessions. Drive client satisfaction, operational excellence, and financial outcomes. Onshore-Offshore Delivery Management Ensure seamless execution between global delivery centers. Monitor staffing, visa readiness, and Agile delivery adoption. Manage Managed Services across applications and infrastructure. Capability Building & Team Leadership Build and expand onshore delivery and consulting capability. Hire, mentor, and develop senior leaders and cross-functional teams. Foster CoPs, continuous learning, and innovation culture. Technical Governance & Excellence Guide P&C platform delivery (Guidewire, Duck Creek, etc.). Establish strong SDLC, release, configuration, and compliance frameworks. Evaluate new tools and support architecture decisions and ARBs. Stakeholder & Cross-Functional Collaboration Advise leadership on delivery strategy and industry opportunities. Partner with ADM/AMS teams to enhance offerings and market positioning. Drive efficiency, innovation, and solution development across teams.

Temp IT Analyst - On-Site (Boston, MA) Work Authorization: US Citizens or GC Holders Type: Contract (Short-term; approx. 3 months,) The Temp IT Analyst is a first-level technical support role responsible for delivering high-quality technology assistance, supporting daily IT operations, facilitating meeting technologies, and participating in IT projects. The ideal candidate will have experience in a law firm, financial, or other professional corporate environments and must demonstrate a high level of professionalism, customer service, and technical expertise. Required Skills & Proficiencies Advanced experience with Microsoft Operating Systems, installation, and configuration. Advanced proficiency with Microsoft Office Suite. Strong experience with ServiceNow. Strong proficiency in MS Teams. Advanced to expert knowledge of remote access technologies (Citrix, VPN). Advanced to expert experience with mobile technologies (iOS, iPadOS). Advanced understanding of networking concepts, cabling, and communications hardware. Expertise in inter/intra/extranet technologies. Strong experience with Document Management Systems (e.g., iManage/Work 10). Strong knowledge of customer service best practices. Solid understanding of data security principles. Experience supporting or participating in IT projects and deployments. Qualifications Associate's or Bachelor's degree preferred (or equivalent hands-on experience). 3+ years of experience supporting end users with software, hardware, and networking. 3+ years supporting LAN/WAN and network systems. 3+ years installing, configuring, and maintaining client operating systems and equipment. Prior experience in a professional services or law firm environment preferred. --

Job Title: IT Service Desk Technician Reports To: Manager, IT Support Employment Type: Full-Time Workplace Type: Hybrid The Celito Team The Celito Team architects the buildout of simplified, integrated, and compliant technology stacks. With both consulting and products, our expertise can help our customers save time and money as they move from strategic Clinical & Quality management all the way to widespread and profitable commercialization. Job Overview In this customer-facing role, the IT Service Desk Technician will play a key role in supporting our clients as the primary point for service calls and emails, tackling common and challenging issues. The role will also provide top-tier customer service and subject matter support in an onsite and/or remote environment. This position will provide troubleshooting and technical expertise to drive high first-call resolution. Responsibilities and Duties: Initial point of contact for all IT related incidents and requests Work within ticketing system to provide clients with timely and meaningful updates Troubleshoot IT related issues remotely or in person and escalate any unsolved issues Image laptops (Windows OS and MacOS) and customize with company applications Support both Windows and Mac systems Document IT procedures, create runbooks and reports Continually improve IT support processes Onboard and offboard users on multiple platforms Train new hires on policies, procedures and technical skills Support with conference room AV Troubleshoot printers and Wired/Wireless networks Other duties, project work and responsibilities as assigned Requirements: 3+ years of experience with troubleshooting end-user issues and processing service requests as part of a service desk team Experience working in an IT Service Management platform or Help Desk ticketing system Senior or Team Lead experience in a Managed Service Provider (MSP) environment is a plus Experience with documentation and procedure design Technical certifications and/or related college coursework/degree (CompTIA, ACMT, HDI) a plus Strong knowledge of Windows OS and Mac OS Strong knowledge of end-user hardware (PCs, office peripherals, Android/iOS devices) Experience in the following systems (Office 365, Okta, Zoom, SharePoint, CrashPlan, Druva InSync, CrowdStrike, Mimecast, DocuSign) Excellent customer service, communication and interpersonal skills Able to travel and work at customer sites as needed

We are looking for a 6-month contract IT Support Specialist who will provide day-to-day technical support across the organization, focusing on troubleshooting and maintaining printers, network systems, and Google Workspace. This role is critical during a period of transition as their current IT staff member departs, and they build our in-house capabilities. Key Responsibilities: Provide daily IT support for staff across multiple locations, including troubleshooting personal and network printers, resolving connectivity issues, and supporting remote deposit functions. Maintain and optimize Google Workspace and ensure seamless network integration for all devices. Address technical issues efficiently without getting bogged down by minor problems. Escalate complex issues to higher-level support (Tech MD) as needed, while striving to resolve as much as possible in-house. Collaborate with the IT Manager and Head of IT to ensure smooth operations and transition. Assist with computer switching and ensure all devices are on the same network. Support the organization during a period of change, including adapting to new processes and technologies. Required Experience 3-5 years of professional IT experience Strong understanding of general IT concepts, specifically printers, networks Experience with Google Workspace Excellent troubleshooting and problem-solving skills Strong communication and soft skills; able to support staff with varying levels of technical expertise Preferred: IT degree (preferred, but not required) Broadcasting industry experience (not required, but a bonus) Compensation: $24-$26/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Content Systems & Automation Administrator Hybrid - North Shore, MA | $80K + 15% bonus Our client is seeking a technical CMS (Content Management System) administrator to own the production and automation of client-facing materials. This role is hands-on with Seismic (or similar CMS tools) - not a creative marketing job. You'll manage templates, structured data, workflows, and compliance-friendly collateral used across Sales, Marketing, and Client teams. What You'll Do: Administer a content management platform (Seismic preferred; Highspot, Vermilion, HubSpot, etc.) Maintain automated templates for factsheets, commentaries & client materials Work with XML/CSV data feeds, platform troubleshooting, and workflow optimization Support compliance processes in a regulated environment Partner with IT, Marketing & Sales on CMS improvements and future platform decisions If you are a systems-minded operator with CMS experience who likes structured content, accuracy, workflow ownership, and improving how teams produce client materials. This role would be a great fit! If you've managed a CMS or content automation system and are looking for a new opportunity, apply today!

Seeking a Desktop Technician with Laboratory support experience for a long-term consulting position in Cambridge, MA 02142. Desktop Technician (Contractor) Initial contract duration is 12 months, with possible extension Mon-Fri, 40 hours/week, standard business hours This role is on-site Job Summary: - Provide comprehensive IT support to research and development site - Troubleshoot computer issues for scientists, both on-site and remotely, managing IT requests through the company ticketing system - Set up lab computers and network connections - Work with vendors, perform computer hardware upgrades, and ensure seamless IT operations within the lab environment - Perform various computer, equipment, and software support tasks - Computer moves, adds and changes Qualifications: - Well rounded desktop support background - Experience working in a laboratory environment - Detail oriented - Pharmaceutical (or other regulated) industry experience is a plus

The Senior IT Project Manager leads and delivers complex IT infrastructure, operations, and service management projects. This role ensures projects are completed on time, within scope, and within budget while meeting business objectives and maintaining regulatory, compliance, high-quality, and security standards. This role is a contract position with the potential to become an FTE position. Key Responsibilities Plan, execute, and close IT infrastructure and operations projects, such as data center migrations, network upgrades, cloud implementations, system integrations and application go-lives. Define project scope, objectives, deliverables, and timelines in collaboration with stakeholders and technical teams. Develop detailed project plans, manage resources, and monitor progress to ensure milestones are achieved. Identify risks, issues, and dependencies, and implement mitigation strategies to ensure successful project delivery. Coordinate cross-functional teams, including IT engineers, system administrators, vendors, and business users. Communicate project status, risks, and outcomes to stakeholders through regular reports and presentations. Manage project budgets, procurement, and contracts as needed. Ensure compliance with organizational policies, healthcare standards, and cybersecurity best practices. Support operational readiness, transition activities, and knowledge transfer to operations teams. Continuously improve project management processes, methodologies, and tools. Qualifications & Skills Bachelor's degree in Information Technology, Computer Science, or a related field; PMP or equivalent project management certification preferred. 10+ years of experience managing IT infrastructure and operations projects in a medium-to-large enterprise environment. Strong knowledge of IT infrastructure components (servers, storage, networking, cloud platforms) and operational processes (ITIL, service management). Proven experience leading cross-functional teams and managing vendor relationships. Excellent organizational, planning, and time management skills. Exceptional communication and interpersonal abilities, with the capacity to present complex technical information to non-technical stakeholders. Analytical and problem-solving skills, with a proactive approach to risk management. Experience with project management software and collaboration tools (e.g., MS Project, Smartsheet, Jira, Teams). This position is remote primarily with occasional onsite visits to main campus.

Senior IT Support Technician Department: Information Technology Providence, RI | On-site | Full-Time Do you thrive on solving complex IT puzzles and keeping systems running like a well-oiled machine? If so, we want YOU on our team! We're on the hunt for a Senior IT Support Technician who's not just technically sharp, but also a great communicator and collaborator. This is your chance to step into a pivotal role where your expertise will directly impact the success of our operations. What You'll Do Technical Support: Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Problem Solving: Respond to IT issues; hardware maintenance, software, networking, etc. System Maintenance: Install, modify, and repair computer hardware and software. Training: Train computer users and promote good computing practices within the organization. Collaboration: Work closely with other IT staff to ensure smooth operations. Record Keeping: Maintain accurate records of all IT-related issues and actions taken. What You Bring Bachelor's degree in computer science, Information Technology, or related field. Relevant certifications would be a plus. 6 to 8 years of proven experience as an IT Support Technician or similar role. Knowledge of computer systems, hardware, and software. Strong problem-solving skills and the ability to make strategic decisions. Excellent communication and interpersonal skills. In-depth knowledge of IT best practices and industry standards. Preferred technology expertise in Windows AD, ESXI and Veeam Why Admiral? We're a family-owned company with over a century of history-and a vision that's always looking forward. At Admiral, you're not just taking on a role; you're becoming part of something we're building together. Let's make great things happen.

About Us: LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 84,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree - a Larsen & Toubro Group company - combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit ******************** Job Title: AS400 Support Lead Location: Framingham, MA (Onsite) Job Summary Seeking an experienced professional with expertise in AS400 and RPGILE development to lead and enhance AS400RPG400ILE projects Job Description Design develop and maintain applications on the AS400 platform using RPGILE and AS400 RPG programming languages Collaborate with cross-functional teams to gather and analyze business requirements Optimize existing AS400 applications for performance and scalability Ensure adherence to coding standards and best practices within the AS400 RPG400ILE skill cluster Participate in code reviews and provide technical guidance to junior developers Stay updated with industry trends and emerging technologies relevant to AS400 and RPGILE development Support integration of AS400 systems with other enterprise applications and databases Roles and Responsibilities Lead technical design and architecture discussions for AS400 RPGILE projects Mentor and coach development teams to enhance skills and productivity Drive the implementation of complex functionalities and troubleshoot critical issues Manage project timelines deliverables and ensure quality standards are met Collaborate with stakeholders to align technical solutions with business objectives Conduct performance tuning and code optimization to improve system efficiency Facilitate knowledge sharing sessions and documentation for sustainable development practices Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”): Benefits and Perks: Comprehensive Medical Plan Covering Medical, Dental, Vision Short Term and Long-Term Disability Coverage 401(k) Plan with Company match Life Insurance Vacation Time, Sick Leave, Paid Holidays Paid Paternity and Maternity Leave The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation. Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting. LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law. Safe return to office: In order to comply with LTIMindtree' s company COVID-19 vaccine mandate, candidates must be able to provide proof of full vaccination against COVID-19 before or by the date of hire. Alternatively, one may submit a request for reasonable accommodation from LTIMindtree's COVID-19 vaccination mandate for approval, in accordance with applicable state and federal law, by the date of hire. Any request is subject to review through LTIMindtree's applicable processes.

Onsite - Boston, MA 6-Month Contract (+ Extensions) Join a global company where technology powers every part of the business. This hands-on role blends IT support, infrastructure management, and technology projects, supporting both onsite and remote users across multiple regions. What you'll do: Deliver 1st and 2nd line support for desktops, laptops, printers, mobile devices, and software applications Troubleshoot hardware, software, network, and connectivity issues in a hybrid environment Configure and maintain endpoints using modern management tools like Intune or similar Support LAN/WAN, Wi-Fi, and cloud-connected devices Assist with rollouts, upgrades, and implementation of new IT systems Provide training and guidance to users on IT tools and best practices Identify opportunities to streamline processes and take ownership of small projects What we're looking for: Experience in 1st/2nd line IT support in a corporate or global environment Comfortable supporting Windows, mac OS, and mobile platforms Familiarity with modern endpoint management, cloud apps, and hybrid systems Strong troubleshooting skills across hardware, software, and networking Self-motivated, proactive, and able to work independently while collaborating with a team If you're an adaptable IT professional who thrives in a varied, fast-paced environment and wants exposure to modern systems on a global scale, this is the role for you.

This is a customer-facing role where the primary tasks would involve (i) helping customers get set up with the PreVeil's end-to-end secure mail and file sharing solution and (ii) addressing customer technical issues as they come up. As part of this, the person will be closely working with the software development and sales and business teams within the company. Key Responsibilities: Resolving customer questions and issues by service ticket and email Onboarding new customers by conducting live Zoom meetings and providing subsequent training sessions as needed Taking ownership of technical issues, and working with the development team to resolve more advanced issues when necessary Managing IT projects such as file migration, email services, SIEM services and software deployment Documenting troubleshooting and problem resolution steps for internal and external use Skills and Experience: BA/BS degree in Information Technology or a related technical field, or equivalent practical experience. 4+ years of relevant customer support experience of commercially deployed product/service; proven working experience in enterprise technical support Experience working in a fast-paced work environment with a growing customer base Ability to multi-task and prioritize Experienced with enterprise IT software deployments (Windows and Mac). Familiarity with configuring and using common mail clients (Microsoft Outlook and Gmail) Experience using a service ticketing system (Jira and Confluence experience preferred) Excellent written and verbal skills; excellent phone manner Preferred Skills Knowledge of virtual desktops and AWS workspaces is a plus. CompTIA A+ certification Experience with Linux is a plus MSP experience preferred Familiarity with iOS or Android Familiarity with Zoom

Akkodis is seeking a - “IT Support Technician” for a Contract position with a client located Clinton, MA. Pay Range: $25-$30/hr. (The rate/salary may be negotiable based on experience, education, geographic location, and other factors.). Responsibilities: The IT Support Technician II is responsible for providing technical assistance in both office and production environments. This on-site position involves troubleshooting hardware, software, and network issues, and supporting staff with day-to-day IT needs. The role requires effective communication, collaboration, and a strong commitment to customer service. Essential Duties and Responsibilities Troubleshoot and resolve technical problems for end-users in both office and production environments. Respond promptly to help desk tickets and provide front-line technical support for hardware, software, and basic network-related issues. Assist with setup, maintenance, and configuration of desktops, laptops, printers, and related equipment. Utilize ServiceNow to manage incidents, service requests, and asset tracking. Document technical solutions, keep records current, and help maintain IT knowledge base articles. Follow ITIL best practices in incident, problem, and change management to uphold service delivery standards and drive continuous improvement. Collaborate with cross-functional teams to resolve technical challenges as needed. Support Fuji Nexim production systems (experience with Fuji Nexim is considered an asset). Ensure compliance with company safety, security, and quality protocols at all times. Provide occasional after-hours support for urgent IT matters. Job Qualifications / Knowledge Requirements Ability to identify, analyze, and resolve technical issues efficiently using structured troubleshooting methods and clear communication. Ability to work independently while managing multiple projects and adhering to established timelines. Strong time management skills with a proven ability to prioritize tasks in dynamic environments. Demonstrate accountability and integrity in all aspects of work, including handling sensitive information. Experience with VOIP systems, ServiceNow, CMDB, Microsoft Active Directory, Mac OS, and local area networks is considered an asset. Experience with Microsoft Office Suite (Excel, Outlook, PowerPoint, Word) is essential. Education & Experience Requirements High School diploma or equivalent required; post-secondary education in IT or related field considered an asset. English is the primary language of communication for this role. Minimum one (1) year of experience in desktop or IT support or an equivalent combination of education and experience. CompTIA A+ or Network + Certifications or equivalent knowledge are considered an asset. Physical Requirements Ability to sit or stand for extended periods and work at a computer workstation. Must be able to push, pull, lift, and carry up to 20 lbs. (occasionally up to 50 lbs as required). Comfortable moving and transporting computer equipment, including monitors, cables, and peripherals. Work is performed in both office and manufacturing environments, with appropriate safety protocols in place. Equal Opportunity Employer/Veterans/Disabled Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ***************************************** The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: · The California Fair Chance Act · Los Angeles City Fair Chance Ordinance · Los Angeles County Fair Chance Ordinance for Employers · San Francisco Fair Chance Ordinance

Hi We are looking for an IT Support Engineer with 1-4 years of experience to provide technical support for end users, systems, and network components. The role involves troubleshooting hardware/software issues, managing OS installations, and supporting enterprise tools. Job Title: Desktop IT Support Engineer (5) Openings Location: MA / Mansfield Onsite Work Full Time Start date: 18th December 2025 Job Responsibilities: IT Support Engineer - (1-4 Yrs) Provide L1/L2 IT support for end users, including Windows troubleshooting, hardware/software issues, OS imaging, and device setup. Handle SCCM/Intune deployments, AD user management, and basic network support (LAN/Wi-Fi/VPN). Manage tickets via ServiceNow and ensure compliance with the Project. Technical Skills: M365 Azure AD ServiceNow Basic networking skills Complex system Troubleshooting skills Printer management AV solution support VIP support Printer and industrial scanner support

Title: Network Support Technician Fully Onsite Job Required experience in Windows Refresh, imaging, migration, and deployment. Troubleshoot and resolve incidents for desktops/laptops hardware and software issues. Installing and configuring County standard Hardware and Software Installing and maintaining hardware and computer peripherals. Installing and upgrading operating systems and computer software. Troubleshooting networking and connection issues. Advising on software or hardware upgrades. Analytical problem-solving abilities, proactive/positive team player, resourceful, innovative Demonstrate professional organization, documentation, communication, and interpersonal skills Proven multi-tasking skills, including ability to work effectively under pressure, handle heavy volumes and meet demanding deadlines