Information technology professional jobs in Buffalo, NY - 288 jobs

Your Opportunity as the Senior Analyst, IS Support Services As a Support Services team member, you provide insightful advice and friendly technical support to users in need. You quickly diagnose hardware and software issues, explaining situations with patience and empathy. After determining what the issue is, you offer solutions to quickly get users up and running again. Even if you're juggling more than one customer, you stay conscious of their time demands as well as your own. You fulfill Smuckers service commitment with style, speed, and skill. You earn the trust of customers and coworkers alike as you offer guidance, knowledge, and even tips and training. You are also a member of a manufacturing team and assist in managing vendors, projects, and site infrastructure. Location: Buffalo, NY Work Arrangements: Onsite Monday - Friday In this role you will: Provide Tier I & Tier II support for mobile devices (smart phones, pads, tablets) Provide Tier I & Tier II support for Microsoft O365, desktop operating systems, printer, and software to end-users. Provide Tier 1 & Tier II troubleshooting support for network, phone, and server issues. Image, configure and deploy PCs in an enterprise environment. Deploy and repair local and network printers. Install and configure software applications. Provision accounts in multiple SOX applications. Ensures root cause is understood, documented, and creates a plan to address. Thinks creatively and develops solutions for moderately complex issues. Serves as an internal escalation path to the Support Services team. Provide after-hours support as needed. Document (create/update) Standard Operating Procedures (SOP's) Execute projects as directed by site and corporate leaders. Maintain infrastructure and reinforce corporate standards across site locations. Work with and supervise vendors within the terms of their contracts The Right Place for You We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs. What we are looking for: Minimum Requirements: 2+ years in a Help Desk or support position Strong customer service skills High attention to detail Team player Strong people skills and an aptitude for problem solving Strong ability to prioritize tasks Creative thinking Ability to maintain composure and customer focus while troubleshooting and solving technical issues Ability to adhere to a schedule of customer appointments Demonstrates leadership in enhancements/projects Skilled in the Microsoft Office Applications Basic PowerShell knowledge Additional skills and experience that we think would make someone successful in this role (not required): Knowledge of the ServiceNow Platform Knowledge of the Genesys phone system Project management and budgetary experience Pay Range: $60,000 - $85,800 Learn more about working at Smucker: Helping our Employees Thrive Delivering on Our Purpose Our Continued Commitment to Ensuring a Workplace for All Follow us on LinkedIn

To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34 At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security. SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION SYSTEMS TECHNICIAN When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission. CRYPTOLOGIC TECHNICIAN NETWORKS As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity. INTELLIGENCE SPECIALIST Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything. PAY AND BENEFITS From the day you start, youll receive: Competitive salary Potential to earn a bonus upon enlistment Free health insurance Free housing A retirement plan Paid training College credit EDUCATION OPPORTUNITIES Navy College Program and Tuition Assistance Post-9/11 GI Bill, up to 100% tuition Professional credentials and certifications College credit hours toward a bachelors or associate degree through the American Council on Education QUALIFICATIONS AND REQUIREMENTS U.S. citizen or equivalent High school graduate or equivalent 17 years of age or older General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before. WORK ENVIRONMENT These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat. PART-TIME OPPORTUNITIES Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. RequiredPreferredJob Industries Government & Military

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.

Job Description These are the fun damental components of the job: Provide technical knowledge and support for 650+ users in a hybrid work environment across 16 locations Triage incoming calls, emails, and helpdesk tickets to assist users Document and communicate user need within IT workflows and utilize helpdesk software to maintain and consistently deliver a high-quality experience for users Troubleshoot/diagnose issues related to Windows OS, Microsoft 365, printers, VPN/remote connectivity, and core applications. Perform intermediate to advanced hardware diagnosis and repair (desktops, laptops, docks, mobile devices, peripherals). Support managed print systems, zoom devices, conference room equipment, and network peripherals. Execute approved remediation steps for endpoint security alerts and vulnerabilities. Image and deploy workstations, laptops, and phones for office and hybrid associates Support BYOD for mobile phones - assist users in setting up mobile applications and setup of email Implement technology rollouts and changes for IT related projects Troubleshoot authentication issues (Azure AD, Active Directory, MFA, SSO, conditional access). Assist with patching, updates, and basic system administrative tasks. Identify and escalate suspicious activity or potential vulnerabilities. Follow established procedures for access control, permission management, and data handling. Other fun ctions of the job: Expand and grow in your role when supporting miscellaneous duties as requested Skills / traits that we value for this role: 3+ years related IT Professional Experience, previous MSP experience preferred Experience installing, upgrading, troubleshooting and repairing networked computers Proficient knowledge of computer applications (Microsoft 365, Adobe, Windows OS, Active Directory, MS Office, Exchange online, Edge, Chrome, etc.), helpdesk software, anti-virus, and remote-control software Working understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN) Ability to diagnose and resolve software and hardware issues Ability to learn and support new applications Strong problem solving, troubleshooting, time management, documentation, and research skills Ability to work well and coordinate in a team environment Capability to work efficiently and retain knowledge Precise verbal and written communication skills Ability to lift and move up to 50 pounds A bit about Lawley! We are not a call center environment We achieve success by building genuine relationships together, with our teams and clients We are a family owned insurance broker (70+ years!) We are deeply committed to the communities we serve and love to get involved We work hard and play hard!!! Why Lawley? Competitive salary and referral bonuses! Expansive Benefits (Medical, Dental, Vision-and SO many more) 3 weeks of PTO (prorated based on start date) AND a generous holiday schedule - available 1st day! Company 401K contribution received starting Day 1 (for participants 21+ years old) Educational support, career development, and growth opportunities Job Security (we've never had a lay-off, even during the pandemic) Flexibility, including hybrid schedules! Business hours 8am-4:30pm Comfortable, family-oriented culture, with an emphasis on work life balance Unlimited Volunteer Time Off opportunities (so you can assist in serving our communities) Fulfilling opportunities that align with your career path and our business needs The compensation range for this position takes many factors into consideration including but not limited to: years of experience/training, skill set, and licenses/designations. It is not typical for an individual to be hired near the top of the range for a position as circumstances and location can vary in every hiring situation. A reasonable estimate of the current range is $51,498.15 to $85,830.25.

These are the fundamental components of the job: Provide technical knowledge and support for 650+ users in a hybrid work environment across 16 locations Triage incoming calls, emails, and helpdesk tickets to assist users Document and communicate user need within IT workflows and utilize helpdesk software to maintain and consistently deliver a high-quality experience for users Troubleshoot/diagnose issues related to Windows OS, Microsoft 365, printers, VPN/remote connectivity, and core applications. Perform intermediate to advanced hardware diagnosis and repair (desktops, laptops, docks, mobile devices, peripherals). Support managed print systems, zoom devices, conference room equipment, and network peripherals. Execute approved remediation steps for endpoint security alerts and vulnerabilities. Image and deploy workstations, laptops, and phones for office and hybrid associates Support BYOD for mobile phones - assist users in setting up mobile applications and setup of email Implement technology rollouts and changes for IT related projects Troubleshoot authentication issues (Azure AD, Active Directory, MFA, SSO, conditional access). Assist with patching, updates, and basic system administrative tasks. Identify and escalate suspicious activity or potential vulnerabilities. Follow established procedures for access control, permission management, and data handling. Other functions of the job: Expand and grow in your role when supporting miscellaneous duties as requested Skills / traits that we value for this role: 3+ years related IT Professional Experience, previous MSP experience preferred Experience installing, upgrading, troubleshooting and repairing networked computers Proficient knowledge of computer applications (Microsoft 365, Adobe, Windows OS, Active Directory, MS Office, Exchange online, Edge, Chrome, etc.), helpdesk software, anti-virus, and remote-control software Working understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN) Ability to diagnose and resolve software and hardware issues Ability to learn and support new applications Strong problem solving, troubleshooting, time management, documentation, and research skills Ability to work well and coordinate in a team environment Capability to work efficiently and retain knowledge Precise verbal and written communication skills Ability to lift and move up to 50 pounds A bit about Lawley! We are not a call center environment We achieve success by building genuine relationships together, with our teams and clients We are a family owned insurance broker (70+ years!) We are deeply committed to the communities we serve and love to get involved We work hard and play hard!!! Why Lawley? Competitive salary and referral bonuses! Expansive Benefits (Medical, Dental, Vision-and SO many more) 3 weeks of PTO (prorated based on start date) AND a generous holiday schedule - available 1st day! Company 401K contribution received starting Day 1 (for participants 21+ years old) Educational support, career development, and growth opportunities Job Security (we've never had a lay-off, even during the pandemic) Flexibility, including hybrid schedules! Business hours 8am-4:30pm Comfortable, family-oriented culture, with an emphasis on work life balance Unlimited Volunteer Time Off opportunities (so you can assist in serving our communities) Fulfilling opportunities that align with your career path and our business needs The compensation range for this position takes many factors into consideration including but not limited to: years of experience/training, skill set, and licenses/designations. It is not typical for an individual to be hired near the top of the range for a position as circumstances and location can vary in every hiring situation. A reasonable estimate of the current range is $51,498.15 to $85,830.25.

Join Our Team and Make a Difference Every Day Float Behavioral Support Consultant Pay: $54,000 - $60,000 Schedule: Variable, either Monday - Friday 10am - 5:30pm or Tuesday - Friday 10am -5:30pm and Saturday 9:45am - 4:15pm. Will also provide coverage for staff on PTO. The Summit Center is Western New York's leading provider of evidence-based services for children and adults with autism and other developmental, social, and behavioral challenges. Our team is dedicated to helping every individual we serve achieve their highest level of independence. If you're passionate about making lives better and in search of a good job with dedicated supervisors, great benefits, and a supportive environment become a #DifferenceMaker and join our team. Why Work With Us? * Fully paid breaks (up to 5 weeks per year!) * Up to 15 days of paid time off * 14-16 paid holidays annually * Potential for annual raises and profit sharing * Tuition Reimbursement * Health, dental, and vision insurance/Medical opt-out payment (up to $1,000/year) * 401K with up to 4% contribution Your Impact as a Behavioral Support Consultant The Behavioral Support Consultant will support Summit Academy and OPWDD programs. They are responsible for providing clinical support through team consultation, behavioral assessments, and the development and implementation of behavior plans. They lead and guide Behavioral Support Technicians and collaborate closely with interdisciplinary teams to ensure effective behavioral interventions. * Provide data-based behavioral consultation to classroom teams/adult day programs * Complete behavioral assessments * Develop and write required reports * Measure student progress on interim behavioral protocols and behavior intervention plans and the reliability of treatment implementation * Train staff in best practice methods * Provide and oversee crisis intervention services for students * Ensure that IEP mandates are fulfilled * Maintain all records required * Conduct all duties, responsibilities, and daily activities in accordance with current best practice and ethical guidelines CERTIFICATES, LICENSES, REGISTRATIONS, Etc.: First Aid, CPR, and Strategies for Crisis Intervention and Prevention - Revised Instructor (SCIP-R) certification; fingerprint clearance through Office of Child and Family Services (OCFS) for individuals assigned to preschool units. Certification by the Behavior Analyst Certification Board as a Board Certified Behavior Analyst (BCBA) preferred. EDUCATION and/or EXPERIENCE: Bachelor's degree in special education, school psychology, or a related field; Master's degree preferred. Experience in developing and implementing behavioral support plans with developmentally disabled individuals using Applied Behavior Analysis methods.

About UMass Amherst The flagship of the Commonwealth, the University of Massachusetts Amherst is a nationally ranked public land-grant research university that seeks to expand educational access, fuel innovation and creativity, and share and use its knowledge for the common good. Founded in 1863, UMass Amherst sits on nearly 1,450-acres in scenic Western Massachusetts and boasts state-of-the-art facilities for teaching, research, scholarship, and creative activity. The institution advances a diverse, equitable, and inclusive community where everyone feels connected and valued-and thrives, and offers a full range of undergraduate, graduate and professional degrees across 10 schools and colleges, and 100 undergraduate majors. We believe every member of our university community can contribute to our ongoing success by striving for the highest level of excellence as we seek breakthrough solutions to mounting environmental, social, economic, and technological challenges in our world. Job Summary The Utilities Mechanical Technical Specialist I (Dig Safe) receives and processes all requests for any excavation throughout the campus grounds. Serves as a primary contact for the University with Dig Safe headquarters, submits mapping of excavation (s), receives, records and communicates Dig Safe confirmation numbers to various groups throughout the campus, Dig Safe Headquarters, and to contractor(s). Maintains Dig Safe files and reports for the campus. Investigates and reports violations of Massachusetts Statute Chapter 82, Section 40 to appropriate authorities for action. Under general supervision, the Technical Specialist I performs skilled technical and mechanical duties to support operation, maintenance, and repair of campus Utility and Mechanical systems. Essential Functions Follows University of Massachusetts Health and Safety guidelines. University's primary liaison with Dig Safe Headquarters and various University agencies/departments. Receives requests for Dig Safe permits throughout the University as required by Massachusetts Statute Chapter 82, Section 40. Obtains exact information regarding location, intersecting street, type of work, extent of work, name of caller, start date, and name of company performing the excavation. Within 72 hours of request, submits requests to Dig Safe Headquarters for notification to appropriate utility companies/agencies before excavation can begin. Obtains Dig Safe confirmation number and communicates with various University agencies, including Facilities Planning, Telecommunications Services and Physical Plant Utilities Department. Maintains Dig Safe files, including mapping data and any related Dig Safe data and reports Including photographic documentation of markings. Using Global Positioning Systems (GPS), verifies location of excavation and pre-marks area. Coordinates and performs utilities markings designating existing utilities. (Markout procedure) Performs and call Backs (any Locate performed outside normal working hours not at the convenience of the Contractor but which is the result of a notice dispatched to the Contractor by the Dig Safe Center or UMA). Performs Special Locates (a Notice of Excavation dispatched by Dig Safe, Inc., to Contractor for the purpose of identifying and/or marking the Location of UMA underground facilities in the area of the proposed excavation) due to customer sensitivity, scope of UMA project or if detailed Information is needed. Inputs UMA 40 scale photogrammetry map updates and forwards any changes to appropriate agency for revision. Tours campus daily to verify Dig Safe permitting at all excavation sites. Notifies appropriate authorities when violations are discovered and Recommends penalties. Maintains mandatory Dig Safe training requirements and qualifications. When not performing dig safe related duties this position will report to the Physical Plant Mechanical Utility Section Head for assignments as needed within the Utility department. Perform technical mechanical tasks in support of the Utility Mechanical Department, including installation, maintenance, and repair of water, steam and other distribution systems on campus. Functional supervision of 1 to 5 employees. Monitor and maintain valve operations, pumps, meters and related mechanical components within the utility distribution systems. Support the Utilities department in the operation of control systems and instrumentation related to mechanical components. Provide hands-on assistance during the installation or retrofitting of utility mechanical systems under the direction of operators and supervisors. Other Functions Performs other duties as assigned. Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure) Considerable knowledge of methods, materials, tools, practices and procedures used in the dig safe locating trade. Ability to work with personal computer to do word-processing, spreadsheets, and understand AutoCAD drawings. Considerable knowledge of methods, tools, practices, materials and techniques used in fabrication, understand AutoCad drawings, repair and/or rebuilding of parts and equipment used in the dig safe location trade. A working knowledge of the occupational hazards and safety precautions of the dig safe locating trade. The ability to interpret and execute diagrams, sketches, layouts operating charts, plans or models, and/or blueprints, and to follow written or oral instructions. Ability to perform physically demanding work and to work in dirty, hot, moist surroundings. Ability to perform "Call Backs" and Specialty Locates" outside of normal working hours. Ability to functionally supervise 1 to 5 employees. Ability to interact and work with outside contractors. Additional Details Qualifications acquired on the job: The ability to supervise and instruct helpers and/or assistants. The ability to accurately estimate time and materials. Ability to operate Microsoft, Excel and similar business software. Ability to operate "SQL Anywhere" (Sybase Software) or similar. Physical Demands/Working Conditions Ability to perform physically demanding work and to work in dirty, hot, moist surroundings. Exposure to utility systems including pressurized water lines, steam pipes, boilers, and mechanical equipment. May involve physical work such as lifting, climbing, standing for extended periods. Required to adhere to campus and OSHA safety policies. Work Schedule Monday - Friday, 7:00am - 3:00pm. 40 hours per week. Salary Information AFSCME Non-Exempt Grade 14. Classified Step Scale. Special Instructions to Applicants Along with the application, please submit a resume. References will be checked at the finalist stage. Please be prepared to provide contact information for three (3) professional references. The University of Massachusetts Amherst welcomes all qualified applicants and complies with all state and federal anti-discrimination laws.

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Title: Deskside Support Representative Distributed Client Services Location: - Buffalo, NY Job Description: · Win7/Win XP OS support · Office 2003/2007/2010 support and office 365 · Executive end user trouble shooting skills · Break/Fix troubleshooting experience in larger corporate environments · The candidate must also be able to support Mobility Devices (phone and tablet) (setup and support) of multiple platforms including Apple, Android, and Microsoft Additional Information For more information, Please contact Shubham ************

IT Security Coordinator-25001681 Description Linde Gas & Equipment Inc. IT Security CoordinatorLocation: Tonawanda, NY Linde Gas & Equipment Inc. is seeking an IT Security Coordinator to join our team! We are seeking an Information Security Coordinator to join our Information Technology (IT) team in Americas and bolster LG&E's IT organization's information security governance. This position involves overseeing key processes and projects related to cybersecurity, managing performance indicators, ensuring compliance, and providing support to teams within the company. In this role, you will collaborate with LG&E IT Governance leader as well as LG&E business leaders in assisting in the management and enhancement of key security metrics, vulnerability management processes, and IT resilience initiatives. This position offers hands-on experience in cybersecurity while working on high-impact projects that help strengthen the organization's security posture, improve the maturity of end users and IT infrastructure resilience. The ideal candidate will have 2 to 5 years of experience in supervising processes, projects and audits in the information security field. What we offer you! Competitive compensation Comprehensive benefits plan (medical, dental, vision and more)401(k) retirement savings plan Paid time off (vacation, holidays, PTO) Employee discount programs Career growth opportunities Salary Range- $69,750 to $ 102,300 (commensurate with industry experience) What you will be doing:Governance: Develop, implement, and maintain information security policies, procedures, and frameworks aligned with Linde standards, IT best practices and regulatory requirements. Performance Management: Monitor and analyze key performance indicators (KPIs) for information security, providing reports on progress and identifying areas for improvement. Project Management: Lead and coordinate priority projects related to information security and compliance, ensuring timely and effective delivery. Vulnerability Management: Support the ongoing vulnerability management lifecycle by working with IT teams to identify, prioritize, and remediate security vulnerabilities. Help improve vulnerability scanning and reporting processes. Disaster Recovery & Resilience: Assist in planning, coordinating, and executing disaster recovery (DR) tests across business units in the Americas. Contribute to enhancing the resilience of the LG&E IT infrastructure by supporting regular reviews of DR procedures and business continuity plans. Compliance: Ensure the organization complies with relevant security standards, regulations, and frameworks (e. g. , NIST, PCI Compliance, and/or, SOC2, or similar). Risk Management: Assist in identifying and mitigating potential risks to information security, supporting risk management initiatives. Internal Audits & Compliance: support internal audit processes by helping business maintains compliance with Linde policy and relevant security standards & frameworks. Help manage the resolution of audit findings. Communication: Act as a point of contact for security-related matters of LG&E including those associated with acquisitions, effectively communicating risks, strategies, and solutions to stakeholders at all levels. Security Awareness & Training: Contribute to initiatives aimed at enhancing the security maturity of end-users across all levels. Assist with user training, awareness programs, and educating staff on safe security practices and policies. Incident Response & Monitoring: Assist in the monitoring of security events and incidents. Work with senior analysts to respond to and help resolve IT security incidents across the LG&E organization. MAIN OBJECTIVES:Assist in the managing of IT governance and IT Infrastructure Resilience for LG&E including acquisitions: Collaborate with LG&E IT leader to enhance governance and IT infrastructure resilience. Assist non-integrated entities of LG&E to maintain comprehensive IT security practices and controls as defined by Linde's Global IT Security team. Improve IT KPI Scores: Focus on implementing and driving the performance of security-related metrics across the organization (including acquisitions), ensuring better visibility into security posture and helping teams take actionable steps to meet targets. Enhance End-User Maturity: Work to improve the security awareness and maturity of end-users through targeted education, training, and the implementation of user-friendly security tools. Qualifications What makes you great: Basic 2 to 5 years of experience in information security management, governance, auditing, or related functions. Strong knowledge of security frameworks and standards such as NIST CSF, PCI Compliance, and/or SOC2Proven experience in project execution, including task prioritization and resource coordination. Proficiency in analyzing and managing security key performance indicators and metrics. Familiarity with risk management processes and methodologies. Excellent organizational, problem-solving, and communication skills Strong, proven IT documentation skills Ability to collaborate effectively across teams and work independently when required. Commitment to staying updated with the latest trends and developments in cybersecurity Ability to travel up to 5 - 10% (domestic) Ability to work independently and set aggressive personal goals Preferred Qualifications (Optional): Masters Degree in IT Security, Governance and/or related IT SecurityCertifications such as CMMC, CISSP, CISM, CRISC, or ISO 27001 preferred Familiarity with incident response and vulnerability management processes Experience working in fast-paced environments or with cross-functional teams Experience with tools associated with security governance, risk, and compliance Why you will enjoy working with us: Linde is a leading global industrial gases and engineering company with 2024 sales of $33 billion. We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain, decarbonize and protect our planet. Linde Gas & Equipment Inc. (LG&E) is part of the largest Welding, Industrial, Medical, and Specialty Gases companies in the U. S. We carry a comprehensive selection of industrial gases, such as oxygen, nitrogen, argon, and carbon dioxide, etc. LG&E has an extensive network of production plants, retail stores, distribution centers, and customer service locations with a focus on making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful by helping to sustain and protect our planet. For more information about the company, please visit our website. Don't wait, fill out an application right from your phone today! DRIVE YOUR CAREER FORWARD!All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law. #LI-IS1Primary Location New York-TONAWANDASchedule Full-time Job - ITUnposting Date Ongoing

We are seeking a skilled and motivated Systems Administrator and Technical Support Specialist to join our IT team. In this role, you will be responsible for managing and maintaining critical technology systems that support an organization's operational success. This is an excellent opportunity to grow your technical expertise while contributing to a collaborative and dynamic team environment. Key Responsibilities Administer and maintain IT infrastructure, including servers, networks, virtualization platforms (e.g., VMware) Manage, support & secure Microsoft 365 services, including Exchange Online, Teams, SharePoint, and OneDrive. Monitor and maintain Windows Server environments (2016/2019/2022), including Active Directory, Group Policy, DNS, and DHCP. Install, configure, & perform system restores using Backup solutions (e.g. Veeam, Acronis) Provide technical support for end users-both remotely and on-site-including troubleshooting hardware, software, and application issues. Offer training and guidance on IT best practices, cybersecurity protocols, and effective use of IT systems and tools. Install, configure, and troubleshoot servers, workstations, hardware, and software applications. Implement and manage endpoint protection, email encryption, and device management using RMM Perform system monitoring, routine maintenance, and routine backup verification. Write and maintain scripts (PowerShell preferred) to automate tasks and improve system efficiency. Maintain accurate documentation of IT procedures, system configurations, and user support requests. Complete detailed work orders for all support incidents and service requests. Document IT processes, procedures, and troubleshooting steps to facilitate team knowledge sharing. Required Skills and Qualifications Strong technical knowledge of networks, Windows Server environments, and Microsoft 365 infrastructure. Experience with virtualization technologies implementation (VMware, Proxmox preferred). Proficiency in managing Active Directory, Group Policy, and Windows-based services. Familiarity with modern security practices including endpoint management and email protection. Excellent troubleshooting, problem-solving, and communication skills. Ability to work independently and as part of a team in a fast-paced environment as a team leader. Scripting knowledge (PowerShell) is a strong asset. Commitment to documentation and process standardization. Minimum 4 years technology hands on support experience. College Degree in IT Program or equivalent, and related previous experience. Preferred Qualifications Microsoft or CompTIA certifications (e.g., MCSA, Azure Fundamentals, CompTIA Security+). Experience with RMM Platform such as Kaseya, and documentation platform such as IT Glue Experience with Firewall Platforms such as Sonicwall Location: Must reside in Buffalo, NY area (in office 5 days/week) Benefits Health insurance 401(k) matching Paid time off Paid Holidays Pay Range: $55,000 to $80,000 Annually Equal Employment Opportunity Statement Techstra Solutions is an equal opportunity employer. The Company makes its decisions on merit, and its policy of equal opportunity prohibits discrimination in all phases of the employment process, including, but not limited to, recruitment, hiring, promotion, selection, transfer, demotion, layoff, termination, compensation, benefits, and other terms and conditions of employment. The policy of equal opportunity applies without regard to race, color, creed, religion, gender,, sexual orientation, gender identification, pregnancy, marital status, national origin, ancestry, age, disability that can reasonably be accommodated without undue hardship, military status, veteran status, genetic predisposition or carrier status, alienage or citizenship, domestic partnership status, arrest or conviction record, status as a victim of domestic violence, or any other protected categories under federal, state, or local law. The Company also prohibits discrimination or harassment based upon the perception that a person has, or is associated with a person who has, any of these characteristics.

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients' needs to forge long-lasting partnerships. Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines. Benefits: $40 per call/$5 per call per diem Dell/Lenovo certification training Responsibilities and Skills Providing customer break fix support for designated equipment Communicating clearly in written and verbal form Possess excellent customer service skills Accepting and delivery of all service calls assigned Completing all administrative tasks associated with each call Responsible for control and return of assets and inventory Other duties may be assigned to meet business needs May provide functional guidance to colleagues Requirements Typically requires technical school certification or equivalent and 1-2 years of relevant experience Ability to drive yourself to client locations Ability to lift and or move various computer equipment up to 50 lbs. Valid driver's license Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended Must own a basic repair tool kit

Sonwil Distribution is avidly seeking a skilled IT Field Technician to join our growing IT department! As an IT Field Technician, one will provide field support to end-users on several hardware and software issues. Duties and responsibilities Drive to different sites to perform scheduled maintenance or troubleshoot and resolve new issues. Perform routine equipment installs and move requests. Assist staff with desktops, laptops, and thin clients, including installation, configuration and ongoing support. Support company smartphones and tablets (iPhone/iPad). Provide assistance with installation, configuration, and ongoing support with warehouse's RF devices. Support the company's hosted VoIP solution. Troubleshoot and repair printers, scanners, and other peripherals. Interact with third-party support and vendors when required to arrange repairs or replacement of defective or damaged parts and machines. Provide application support around one of Sonwil's commercial or in-house written applications. Provide support to customers on a consulting basis. Assist with the overall operation of the Technology Services Group. Qualifications Bachelor's Degree in Computer Science, Computer Engineering or relevant field with experience preferred. Must possess strong analytical skills and effective interpersonal and communication skills to interact with a wide range of users having different levels of computer expertise. Ability to troubleshoot and resolve problems, or escalate to appropriate resources if unable to resolve. Ability to work independently with limited supervision, while being an active member of a larger team. Ability to work on issues and projects with outside vendors. Ability to plan daily activities within the guidelines of company policy, job description and supervisor's instruction in such a way as to maximize personal output. Ability to effectively and efficiently meet necessary project deadlines. Willing to learn new concepts and skills and be able to utilize these new skills to provide support to staff. Basic SQL experience is desired but not required. Knowledge of desktop, server, laptop, and thin client hardware and software including Microsoft operating systems Windows 7, 10 and Server 2008 R2, 2012, 2016, and 2019. Knowledge of Microsoft Office, Microsoft Exchange and Outlook. Knowledge of Citrix XenApp and XenDesktop. Knowledge of Apple products, including Mac OS, iPhone, and iPad. Knowledge of Nextiva phone system. Knowledge of Microsoft Active Directory including DNS and DHCP is desired. Knowledge of basic IP and networking concepts is desired. Knowledge of CAT6 cabling, terminating, tracing, and testing is desired but not required. Ability to move/lift equipment (30-50lbs max). IT Technical training and industry certifications are desired but not required. M-F 8am-4:30pm

Join Our Team and Make a Difference Every Day Float Behavioral Support Consultant Pay: $54,000 - $60,000 Schedule: Variable, either Monday - Friday 10am - 5:30pm or Tuesday - Friday 10am -5:30pm and Saturday 9:45am - 4:15pm. Will also provide coverage for staff on PTO. The Summit Center is Western New York's leading provider of evidence-based services for children and adults with autism and other developmental, social, and behavioral challenges. Our team is dedicated to helping every individual we serve achieve their highest level of independence. If you're passionate about making lives better and in search of a good job with dedicated supervisors, great benefits, and a supportive environment become a #DifferenceMaker and join our team. Why Work With Us? Fully paid breaks (up to 5 weeks per year!) Up to 15 days of paid time off 14-16 paid holidays annually Potential for annual raises and profit sharing Tuition Reimbursement Health, dental, and vision insurance/Medical opt-out payment (up to $1,000/year) 401K with up to 4% contribution Your Impact as a Behavioral Support Consultant The Behavioral Support Consultant will support Summit Academy and OPWDD programs. They are responsible for providing clinical support through team consultation, behavioral assessments, and the development and implementation of behavior plans. They lead and guide Behavioral Support Technicians and collaborate closely with interdisciplinary teams to ensure effective behavioral interventions. Provide data-based behavioral consultation to classroom teams/adult day programs Complete behavioral assessments Develop and write required reports Measure student progress on interim behavioral protocols and behavior intervention plans and the reliability of treatment implementation Train staff in best practice methods Provide and oversee crisis intervention services for students Ensure that IEP mandates are fulfilled Maintain all records required Conduct all duties, responsibilities, and daily activities in accordance with current best practice and ethical guidelines CERTIFICATES, LICENSES, REGISTRATIONS, Etc.: First Aid, CPR, and Strategies for Crisis Intervention and Prevention - Revised Instructor (SCIP-R) certification; fingerprint clearance through Office of Child and Family Services (OCFS) for individuals assigned to preschool units. Certification by the Behavior Analyst Certification Board as a Board Certified Behavior Analyst (BCBA) preferred. EDUCATION and/or EXPERIENCE: Bachelor's degree in special education, school psychology, or a related field; Master's degree preferred. Experience in developing and implementing behavioral support plans with developmentally disabled individuals using Applied Behavior Analysis methods.

Click on "Learn more about this agency" button below for IMPORTANT additional information. Positions may be filled as permanent, temporary or term with a full-time work schedule. This is a Direct Hire Solicitation. This public notice is to gather applications that may or may not result in a referral or selection. Summary Click on "Learn more about this agency" button below for IMPORTANT additional information. Positions may be filled as permanent, temporary or term with a full-time work schedule. This is a Direct Hire Solicitation. This public notice is to gather applications that may or may not result in a referral or selection. Overview Help Accepting applications Open & closing dates 12/22/2025 to 12/21/2026 Salary $52,727 to - $139,684 per year Pay scale & grade GS 9 - 14 Locations Few vacancies in the following locations: Eielson AFB, AK Elmendorf AFB, AK Little Rock AFB, AR Davis Monthan AFB, AZ Show morefewer locations (65) Luke AFB, AZ Beale AFB, CA Edwards AFB, CA Los Angeles, CA March AFB, CA Travis AFB, CA Vandenberg AFB, CA Cheyenne Mountain AFB, CO Colorado Springs, CO Peterson AFB, CO Dover AFB, DE Cape Canaveral, FL Cape Canaveral AFS, FL Eglin AFB, FL Homestead AFB, FL Hurlburt Field, FL Patrick AFB, FL Tyndall AFB, FL Dobbins AFB, GA Moody AFB, GA Robins AFB, GA Camp H.M. Smith Marine Corp Base, HI Hickam AFB, HI Mountain Home AFB, ID Scott AFB, IL Barksdale AFB, LA Hanscom AFB, MA Andrews AFB, MD Linthicum Heights, MD Selfridge ANG Base, MI Whiteman AFB, MO Columbus AFB, MS Minot AFB, ND Offutt AFB, NE New Boston, NH McGuire AFB, NJ Cannon AFB, NM Kirtland AFB, NM Nellis AFB, NV Niagara Falls, NY Wright-Patterson AFB, OH Youngstown, OH Youngstown, OH Norman, OK Tinker AFB, OK Charleston, SC Shaw AFB, SC Arnold AFB, TN Dyess AFB, TX Fort Sam Houston, TX Goodfellow AFB, TX Kelly AFB, TX Lackland AFB, TX Laughlin AFB, TX Randolph AFB, TX Hill AFB, UT Alexandria, VA Arlington, VA Dahlgren, VA Fort Eustis, VA Langley AFB, VA Pentagon, Arlington, VA Fairchild AFB, WA McChord AFB, WA Warren AFB, WY Remote job No Telework eligible No Travel Required Not required Relocation expenses reimbursed No Appointment type Multiple Work schedule Full-time Service Competitive Promotion potential 14 Job family (Series) * 2210 Information Technology Management Supervisory status No Security clearance Not Required Drug test No Financial disclosure No Bargaining unit status No Announcement number AFPCDHA-12857027-GS2210 Control number 852981200 This job is open to Help The public U.S. Citizens, Nationals or those who owe allegiance to the U.S. Clarification from the agency This public notice is to gather applications that may or may not result in a referral or selection. Duties Help * Duties and responsibilities vary and may increase according to grade level * Utilize knowledge of IT principles, methods and security regulations and policies to carry out established base-wide policy to administer the INFOSEC (also known as COMPUSEC) program. * Implement procedures to ensure protection of information transmitted to the installation, among organizations on the installation, and from the installation on the local or wide area networks, the world-wide-web, or other communications modes. * Administer the Communications Security (COMSEC) program. Control and protect all cryptographic material and administer the Cryptographic Access Program (CAP). * Conduct semi-annual functional reviews of all COMSEC user accounts, inspecting COMSEC facilities, reviewing procedures, and auditing all cryptographic holdings. * Administer the COMPUSEC Program and protect Information Technology (IT) assets against unauthorized, accidental, or deliberate modification, disclosure, and destruction of data. Requirements Help Conditions of employment * Please read this Public Notice in its entirety prior to submitting your application for consideration. * U.S. Citizenship is required * Males must be registered for Selective Service, see *********** * Total salary varies depending on location of position * If authorized, PCS will be paid IAW JTR and AF Regulations. If receiving an authorized PCS, you may be subject to completing/signing a CONUS agreement. More information on PCS requirements, may be found at: ***************************************** * Recruitment incentives may be authorized * Position may be subject to random drug testing * Employee may be required to work other than normal duty hours, to include evenings, weekends and/or holidays * Shift work and emergency overtime may be required * Employee must maintain current certifications * A security clearance may be required * Disclosure of Political Appointments * Full/part-time employees occupying direct childcare positions are eligible for discounts IAW DAF AFSVC/CC Memo, 30 Sep 22; first child 100% / each additional child 25%. Other assigned CYP and FCC personnel are eligible for 25% discount. Qualifications In order to qualify, you must meet the specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Individual Occupational Requirements for Information Technology (IT) Management Series, 2210 (Alternative A). BASIC REQUIREMENTS: Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. GS-09: Master's degree or equivalent graduate degree or two full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree GS-11: Ph.D. or equivalent doctoral degree or three full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree OR For grade levels 9 through 14, your resume must reflect information technology related experience in the federal service or private or public sector demonstrating the following four competencies: a) Attention to Detail - Is thorough when performing work and conscientious about attending to detail; b) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services; c) Oral Communication - expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately AND d) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. SPECIALIZED EXPERIENCE: In additional to the basic requirements above, applicants for the GS-9 and above must meet the one year of specialized experience listed below. For GS-9: One year of specialized experience equivalent to the GS-07 that demonstrated knowledge of computer requirements and techniques in carrying out project assignments consisting of several related tasks, such as development of minor modifications to parts of a system on the basis of detailed specifications provided. The assignments must have shown completion of the following, or the equivalent: Analysis of the interrelationships of pertinent components of the system; planning the sequence of actions necessary to accomplish the assignment; and personal responsibility for at least a segment of the overall project. For GS-11: One year of specialized experience equivalent to the GS-09 that demonstrated accomplishment of computer project assignments that required a range of knowledge of computer requirements and techniques. For example, experience in developing modifications to parts of a system that required significant revisions in the logic or techniques used in the original development. Accomplishments, in addition to those noted for the GS-9, normally involve the following, or the equivalent: Knowledge of the customary approaches, techniques, and requirements appropriate to an assigned computer applications area or computer specialty area in an organization; planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls; and adaptation of guidelines or precedents to the needs of the assignment. For GS-12: One year of specialized experience equivalent to the GS-11 level that demonstrated experience in planning, analyzing, acquisition, designing, developing, implementing, quality assurance, configuration, integrating, maintenance testing, operational integrity, and/or management of systems used. For GS-13: One year of specialized experience equivalent to the GS-12 that demonstrated experience in providing technical expertise on architecture, acquisition, certification and accreditation, systems tailoring for an organization mission; planning, organizing and managing the IT requirements and assessing long and short-term IT integration and migration capabilities; planning current and future system architecture requirements. For GS-14: One year of specialized experience equivalent to the GS-13 that demonstrated experience in serving as senior IT specialist and consultant to senior management in support of organization wide IT policy, budget and plans for systems development, acquisition, installation, operation and maintenance; planning, organizing, and overseeing the activities of the IT organization and reviewing policies, procedures, mission objectives and organization design for the staff; serving as the recognized authority in the analysis and direction of IT programs and issues; and in researching, interpreting, analyzing and applying operations and security guidance. Click on the following link to view occupational requirements for this position: ************************************************************************************************************************************************************************************ KNOWLEDGE, SKILLS AND ABILITIES (KSAs): 1. Knowledge of Information Technology principles, concepts, practices, systems software, database software, and immediate access storage technology to carry out activities. 2. Ability to assess and advise on a variety of sources and procedures and methods for systems and applications. 3. Knowledge of system requirements and techniques for planning current and future system architecture requirements. 4. Knowledge of commonly applied principles, concepts, and methodologies, operating characteristics and capabilities of systems, media, equipment, and related software systems, processes and procedures. PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education IF USING EDUCATION TO QUALIFY: If position has a positive degree requirement or education forms the basis for qualifications, you MUST submit transcriptswith the application. Official transcripts are not required at the time of application; however, if position has a positive degree requirement, qualifying based on education alone or in combination with experience; transcripts must be verified prior to appointment. An accrediting institution recognized by the U.S. Department of Education must accredit education. Click here to check accreditation. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Additional information For Direct Hire (DHA) Positions: This is a Direct Hire Public Notice, under this recruitment procedure applications will be accepted for each location/ installation identified in this Public Notice and selections are made for vacancies as they occur. There may or may not be actual/projected vacancies at the time you submit your application. Interagency Career Transition Assistance Program (ICTAP): For information on

We're looking for an experienced IT support specialist to join our growing team. You'll make sure any technical issues are resolved efficiently while providing an excellent customer experience. This role is a great opportunity for a dynamic problem-solver who loves helping people and takes pride in providing high-quality support. If you're looking for a full-time opportunity with a growing local company, send in your resume today. Provide technical assistance to clients using our RMM & PSA tools via email, phone, and on-site support Use strong communication skills to make clients feel comfortable with their technology Be a team player to provide the absolute best experience to end-users Work independently, leveraging effective time-management skills, while maintaining the ability to pivot as emergencies arise Able to create detailed documentation for all tickets and SOPs Ability to simplify complex topics for end-users with varying skill levels

Your Opportunity as the Senior Analyst, IS Support Services As a Support Services team member, you provide insightful advice and friendly technical support to users in need. You quickly diagnose hardware and software issues, explaining situations with patience and empathy. After determining what the issue is, you offer solutions to quickly get users up and running again. Even if you're juggling more than one customer, you stay conscious of their time demands as well as your own. You fulfill Smuckers service commitment with style, speed, and skill. You earn the trust of customers and coworkers alike as you offer guidance, knowledge, and even tips and training. You are also a member of a manufacturing team and assist in managing vendors, projects, and site infrastructure. Location: Buffalo, NY Work Arrangements: Onsite Monday - Friday In this role you will: * Provide Tier I & Tier II support for mobile devices (smart phones, pads, tablets) * Provide Tier I & Tier II support for Microsoft O365, desktop operating systems, printer, and software to end-users. * Provide Tier 1 & Tier II troubleshooting support for network, phone, and server issues. * Image, configure and deploy PCs in an enterprise environment. * Deploy and repair local and network printers. * Install and configure software applications. * Provision accounts in multiple SOX applications. * Ensures root cause is understood, documented, and creates a plan to address. * Thinks creatively and develops solutions for moderately complex issues. * Serves as an internal escalation path to the Support Services team. * Provide after-hours support as needed. * Document (create/update) Standard Operating Procedures (SOP's) * Execute projects as directed by site and corporate leaders. * Maintain infrastructure and reinforce corporate standards across site locations. * Work with and supervise vendors within the terms of their contracts The Right Place for You We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs. What we are looking for: Minimum Requirements: * 2+ years in a Help Desk or support position * Strong customer service skills * High attention to detail * Team player * Strong people skills and an aptitude for problem solving * Strong ability to prioritize tasks * Creative thinking * Ability to maintain composure and customer focus while troubleshooting and solving technical issues * Ability to adhere to a schedule of customer appointments * Demonstrates leadership in enhancements/projects * Skilled in the Microsoft Office Applications * Basic PowerShell knowledge Additional skills and experience that we think would make someone successful in this role (not required): * Knowledge of the ServiceNow Platform * Knowledge of the Genesys phone system * Project management and budgetary experience Pay Range: $60,000 - $85,800 Learn more about working at Smucker: * Helping our Employees Thrive * Delivering on Our Purpose * Our Continued Commitment to Ensuring a Workplace for All Follow us on LinkedIn

Withum is a place where talent thrives - where who you are matters. It's a place of endless opportunities for growth. A place where entrepreneurial energy plus inclusive teamwork equals exponential results. Explore different industries. Learn new skills. Connect with our diverse teams of professionals to gain insight into the career you envision. Your Career Starts with You. Experience the Transformative Power of Withum Plus You - that's the Power in the Plus! We are currently seeking a Service Technician to support our IT operations for two of our offices. They are located in Rochester and Batavia, NY. Under the overall supervision of the Senior IT Services Manager, the Service Analyst II provides second and third level hardware, software, and foundational networking support. Supported by IT team members and management in other Withum offices, this individual is accountable for providing outstanding customer service, technical support to staff throughout the Firm and servicing in a mentoring role for all IT Team Members at the Generalist level. Withum's brand is a reflection of our people, our culture and our strength. Withum has become synonymous with teamwork and client service excellence. The cornerstone of our success can truly be accredited to the dedicated professionals who work here every day, whose mission is to help our clients grow and thrive - to be in a position of strength. But our commitment goes beyond our clients as we continue to live the Withum Way, promoting personal and professional growth for all team members, clients, and surrounding communities. How You'll Spend Your Time: * Daily monitoring of the incident management system (ITSM) to ensure tickets are distributed and addressed in a timely manner * Timely acknowledging support requests * Documenting, tracking, and resolving issues within published service level agreements * Documenting and tracking hardware distribution via firm asset management software (ITAM) * Effectively communicating support efforts and resolutions * Providing 2nd and 3rd level hardware, software, and fundamental networking support * Delivering remote support to users throughout the Firm via phone, email, chat or our remote support platform * Acting as an onsite representative for technology initiatives * Assisting management in proactively meeting the technology needs of the office by keeping IT management abreast of issues and activities * Working closely with members of the IT team to ensure successful completion of technology projects throughout the Firm * Seeking and creating opportunities of growth through automation, innovation and process improvement * Other responsibilities may be assigned as needed * Completing all required CPE learning hours and yearly goals effectively and timely The Kinds of People We Want to Talk to Have Many of the Following: * Minimum 3 years working experience in related support service field * Strong working knowledge of accounting applications, such as CCH Engagement, Thomson GoSystem Tax, XCM, TaxCaddy and SurePrep (desired) * Experience supporting end-users in a Microsoft environment * Strong working knowledge of but not limited to - Microsoft Products including Teams, Microsoft 365, OneDrive, SharePoint and Outlook * Associates degree in an IT related field or combination of education and technical training required * Windows 10/11, CompTIA A+, or CompTIA Network+ or Microsoft Azure certification * Experience troubleshooting computer and mobile device hardware * Foundational knowledge in video conferencing and audio-visual hardware * Understanding of networking fundamentals * Understanding of Basic ITIL Process, SLA, Priority & Severity Matrix * Self-motivated and dedicated to continual personal and professional improvement * Strong verbal and written communication skills are imperative for documentation and the translation of technical subjects to non-technical staff * Flexibility to adapt quickly to change within the Firm and within the accounting industry * Must be able to work extended hours when required * Ability to lift up to 50lbs * Experience working in a public accounting, or other professional services, firm a plus * Willingness to travel to remote offices as needed The compensation for this position ranges from $60,000 - $70,000. In addition to the base compensation, Withum offers a competitive benefits package and bonus program (for eligible roles) based on individual and firm performance. Final offer amounts are based on multiple factors such as the specific role, hiring location, as well as the individual's skills, experience and qualifications. For additional information on our benefits, visit our website at ******************************** #LI-NN1 WithumSmith+Brown, PC is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, (including pregnancy), genetic information, marital status, domestic partnership status, familial status, affectional or sexual orientation, gender identity, citizenship status, national origin, disability or handicap, veteran status, weight, height, or any other classification protected by federal, state, or local law.

If you believe healthcare is a right, that everyone deserves high quality care so they can enjoy their highest level of health and wellbeing, and you value each person's individual story - consider joining us at Neighborhood! As an Information Technology Technician, you will provide an important service supporting employees with software application and hardware technical issues with an efficient, effective and thorough customer support approach. All this while maintaining a mindset of efficiency and security of the organization from a technical point of view. About the Role: As an Information Technology Technician, kindness and clarity are key as you use your customer service skills in employee interactions. You'll collaborate with other team members to help ensure a smooth flow for the day. Responsibilities include: * Provide First Level support for helpdesk caller requests including: troubleshooting, escalation up to and including resolution. * Multi-task customer calls, e-mails, IT security user provisioning and data center operations. * Document calls in incident management software for detailed tracking and reporting. * Monitor system wide alerts, downtimes and advisories, document and escalate to the appropriate support team by providing notification, updates and resolution as required. * Use remote access tools for troubleshooting and resolution of technical issues. * Support inventory tracking of IT assets. * Support VOIP telephone systems. * Manage software licensing and upgrades. * Work with third party IT vendors as needed. * Perform equipment repair and replacement of IT components. * Assist in the diagnosis and resolution of software problems. In this position you will not be based at one site and will travel to all Neighborhood sites regularly. What it's Like to Work at Neighborhood: The top three words employees say describe the work environment are: teamwork, supportive and kind. These are from an anonymous survey of Neighborhood employees for the Buffalo Business First Best Places to Work competition. Neighborhood has earned "finalist" distinction in the competition the last four years. We are a group of flexible and kind individuals who are open to each other's ideas, and see opportunities to innovate and find solutions when challenges arise. Education and Skills to be an IT Technician: * High school diploma or equivalent required AND two (2) years of help desk call center, customer service, or application support experience required OR * Associate degree or certificate of course completion in a technical related field OR two (2) years of help desk call center, customer service, or application support experience required. * CompTIA A+ Certification, Cisco CCNA, HDI Help Desk Technician, Microsoft Certified Professional, or Microsoft Certified Systems Engineer preferred but not required. * Knowledge of Athena Electronic Medical Record application (or other EHR), enterprise application software or database support experience preferred. * Knowledge of Microsoft Windows and user interfaces required. * Kindness: you treat each person with respect and compassion, valuing each person's story * Resiliency: you see opportunities to innovate and find solutions when challenges arise * Teamwork: you are open to others' unique perspectives, and will collaborate to meet shared goals Must be available to work any shifts Monday-Friday between 7:45 a.m. and 8:00 p.m. What We Offer: Compensation: Starting rate $22.25 per hour. Benefits: You'll have options for medical, dental, life, and supplemental insurance. We also offer a 403b match, health savings accounts with employer contribution, wellbeing programs, continuing education opportunities, generous paid time off, holidays. About Neighborhood: Neighborhood Health Center is the largest and longest serving Federally Qualified Health Center in Western New York, and is the highest ranked health center for quality in the region. We provide primary and integrated healthcare services all under one roof, regardless of a person's ability to pay. Services include internal/family medicine, pediatrics, OB-GYN, dentistry, podiatry, psychiatry, vision care, nutrition and behavioral health counseling, and pharmacy services. We're working toward a Western New York where all enjoy their highest level of health and wellbeing. Neighborhood Health Center is an equal opportunity employer.

A career with ConnectLife is an opportunity to make a difference in the WNY community and in the lives of all those who have been touched by organ, eye, tissue, and blood donation. ConnectLife is much more than a 9-5 job, it is an opportunity to save and enhance lives. IT Help Desk Technician Pay: Non-exempt $21.47 - $28.63 hourly Pay will commensurate with relevant qualifications, skills, and experience. Schedule: Monday-Friday, 8:00am-4:30pm Requirement: IT on-call schedule for 1 week, occurring every 5 weeks Job Summary The help desk technician provides technical support to our organization staff in their day-to-day work. From troubleshooting error messages to providing and maintaining hardware assets, the help desk technician is the first point of contact to provide excellent customer service to staff needing technical help. Standout candidates will be excellent problem solvers with outstanding communication skills. Education Requirements: Associate or bachelor's degree in the field of computer science. Industry certifications (A+, N+, ITIL) with applicable helpdesk experience is also acceptable. Experience: 1+ years equivalent work experience in a help desk role. Hands-on and remote hardware and software troubleshooting experience. Experience with Microsoft operating systems required, and Office software preferred. Knowledge, Skills, and Abilities: Must have strong listening, and verbal communication skills to deliver step-by-step instructions to diverse individuals. Must have patience in solving problems, maintaining emotional control with a focus on customer service. Must be detail oriented and work with a high degree of accuracy on multiple priorities. Proficient understanding of computer systems, mobile devices and troubleshooting methodology. Eagerness and ability to learn new technologies and systems with and without assistance. Required Physical Demands: Frequent sitting, standing, walking, bending, squatting, and kneeling. Frequent lifting, carrying, pushing, pulling up to 10lbs. Occasional lifting, carrying, pushing, and pulling up to 50lbs. Occasional reaching forward, lateral, and overhead. Continuous receiving detailed information through written, electronic, and oral communication. Frequent clarity of vision at near and/or far distances. Continuous talking, expressing, and exchanging ideas by means of verbal communication. * The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you need to request an accommodation, please speak to the Human Resources Department. Essential Job Functions: Receive, prioritize, analyze, document, and respond to incoming calls, e-mails, and IT help desk tickets regarding computer problems and requests from staff. Provide excellent customer service and communication for these interactions. Install, configure, test, distribute and maintain end user computer hardware, software, cabling, and other devices. Provide software, hardware, and operating systems patches and updates in a timely manner. Adhere to policy for troubleshooting and remediation. Maintain inventory tracking of assets. Recommend, schedule, and perform repairs, upgrades, and improvements. Adhere to policy for commission and decommission. Write technical specifications for purchase order, and setup hardware and software products. Work with IT staff and vendors to maintain endpoint security procedures and solutions, including anti-malware, intrusion detection systems, and multi-factor authentication (MFA). Maintain and troubleshoot multi-function copy, fax, print devices. Coordinate, manage and supervise vendor products and contractor services to ensure compliance with policies and procedures Configure, test, distribute, maintain, and troubleshoot cell phone and tablet devices as needed. Research opportunities for new technologies, services, software, hardware, and processes as required. Assist in continuous improvement and best practices design as assigned. Develop and implement communication and training as needed. Work with other IT staff and vendors in implementation, testing and documentation of business continuity and disaster recovery plans. Maintain current knowledge of plan executables. Respond to emergency outages in accordance with business continuity and disaster recovery plans. Assist the Director of IT with additional special projects and tasks as needed. Perform on call after hours support on rotating scheduled basis. Maintain/obtain any necessary certifications and training required for the position as needed. What We Offer Health Insurance Employer Sponsored Dental & Vision insurance Employer Sponsored Life insurance Paid vacation & sick time on an accrual basis beginning on day 1 401(k) after one year of service with 3% employer contribution Employee Referral Bonuses Mileage Reimbursement Pet insurance And more!