Information Technology Professional Jobs in Burton, MI

Job Description We're ALTEN Technology USA, an engineering company that provides solutions for engineering, technology, and product development projects. For decades, we've been helping our clients develop products that are changing the world, whether that's by shaping the future of space exploration, saving lives with medical devices that set a new standard of care, or creating the fully autonomous electric taxi of tomorrow. Our team of more than 600 people works across industries including aerospace, medical devices and life sciences, unmanned systems and robotics, automotive OEM and tier 1 suppliers, commercial vehicle, electric vehicles, rail, and more. Our offices across the US have different industry focuses and engage with our clients in different ways, ranging from working on-site at client facilities to performing product development at our delivery centers. ALTEN Group, our parent company, has been a leader in engineering and information technology for more than 30 years. ALTEN Group operates in 30 countries across Europe, North America, Asia, Africa and the Middle East and employs more than 36,000 people, 88% of whom are engineers. The company covers the whole development cycle and offers a choice of service levels, from technology consulting to complete project outsourcing. When you join ALTEN Technology USA, you join a group of people passionate about collaborating to solve some of the world's most technical engineering challenges. Our success is tied to taking care of our employees by building relationships and providing opportunities for mentorship and career growth. We offer comprehensive benefits for all full-time employees, including medical, dental, and vision insurance; a 401(k) plan with employer matching; paid time off (PTO); paid parental leave; and mentorship to help you take your career to the next level. You don't have to take our word for it that we are a great place to work—we were named on the 2023 Top Workplaces list thanks to feedback from our proud employees. Role Develop the requirements and specifications for traction control, stability control, torque vectoring, braking, steering and suspension control systems from initial concept to SOP with excellence and great detail Work with Vehicle Controls, Motor Controls, Chassis Electronics and Vehicle Dynamics teams to build, test and calibrate prototype controllers in virtual, HiL and vehicle environments Create, execute and document system design validation plans to include virtual, HiL and vehicle-based activity Work closely with stakeholders and attribute owners across the company (Vehicle Dynamics, NVH, Vehicle Controls, Motor Controls, Platform Software) Work with multiple complex projects in a demanding environment Travel domestically and internationally as required Qualifications 7+ years of automotive experience Experience with Vector tools (CANape, CANalyzer, CDMStudio, etc.) Strong understanding of Vehicle Dynamics theory Proven delivery of world-class vehicle performance Hands-on practical experience in prototype development Some familiarity (not necessarily world-leading knowledge) with software development (Matlab/Python/CAPL scripting, C++, model based) Ability to read and work with electrical schematics, with sound understanding of electrical communication principles Advantageous Excellent problem-solving ability, with an ability to use fundamental principles and data-driven action Desire for continual learning Driven-vehicle attributes development experience is a plus Education BS/BEng or MS/MEng in a relevant Engineering/Physics/Mathematics discipline, or equivalent experience ALTEN Technology is an Equal Opportunity Employer. Our Policy is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Please beware of job seeker scams and see this important notice on our careers page for more information about our recruiting process.

Title: Tech Support Contract 12 months The selected candidate's primary responsibility will be to assist with the update and migration of Windows 10 to Windows 11 at the various 13 park locations. Additional responsibilities will include answering incoming IT helpdesk calls, installation and support of IT hardware and software, and helping resolve technical issues. Required Skills: · 3+ Years of IT Technical Support (Software and Hardware). · Experience installing, troubleshooting and repairing PC's, laptops and peripherals. · Experience with MS Office Suite (Outlook, Excel, Word, etc.) · Experience updating necessary IT documentation and tickets related to support requests. · Must have a valid driver's license and ability to drive personal vehicles to and from service locations. Please note that there will be no milage/fuel reimbursement as travel is required for this position. · Must have excellent communication skills. Will be required to assist Metropark staff with PC updates, issues, troubleshooting and resolutions.

This is a technical support position. Its role is to assist in meeting the technical needs of the organization's user community and providing subject matter support for Universal's various systems and applications. A majority of this person's time will be spent troubleshooting over the phone and/or in person. This position is 45 hours per week and fully onsite in Warren, MI. Scope of Work The IT Support Services Technician is responsible for the day to day customer service support and troubleshooting technical issues for Universal's user community. This person will contribute to the development of documentation for established processes and procedures that aid in improving the efficiency of meeting users' needs. Responsibilities Diagnose and resolve software and hardware incidents, including operating system issues and a wide range of other software applications. Assist all users with any IT related incidents when called upon. Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other teams where necessary. Accurately document, and update user requests using the IT ticketing system. Configure and deploy IT equipment. Resolve issues with. and upgrade different types of software and hardware To resolve incidents with printers, copiers and scanners Provide a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner. Utilize excellent verbal communication skills to communicate effectively with technical and non-technical coworkers at all levels in the organization. To be a highly motivated team player with the skills and ability to manage changing priorities. To create, maintain and publish relevant support documentation in order to assist all users in the quick resolution of their incidents and service requests and enable users to become more self-sufficient. Exhibit a flexible approach to working on a rotating basis and provide necessary cover where needed. Behavioral Expectations Customer Service - demonstrate the ability to respond with a high degree of urgency to the needs & requests of others, internally and externally. Understand the impact of their work on others. Understand safety policies and actively promote safe practices in the workplace. Maintain constructive relationships and demonstrate respect for everyone contacted. Deal constructively with conflict and focus on the situation, issue or behavior and not on the person by diffusing situations before conflicts arise, resolving conflicts directly and actively promoting and gaining cooperation from others. Accurately provide and receive information in oral and written communications. Consistently provide ideas, opinions, or information in an articulate, professional way. Actively listen to others and demonstrate understanding of other points of view. Willingness and ability to adjust to changing conditions or priorities. Take the initiative to identify and act on problems and lead by example. Consistently make decisions that resolve problems. Qualifications and Skills Organized, thorough, and has great attention to detail Intermediate-Advanced knowledge of the Microsoft Office Suite High level of analytical thinking to solve problems with an understanding of technology as well as an ability to ask the right questions and apply solutions to business problems Effective oral, electronic and written communication with all levels of the organization using top notch customer service. Does well with minimal "hands on" training and can pickup new skills quickly and can "take the ball and run with it" Ability to multi-task and can handle frequent interruptions Can consistently follow protocol and instructions Can work independently with little management direction Document process, procedures, and results Fast and accurate keyboarding skills Passionate, optimistic, and has internal inspiration to get things done Preferred Experience 1-2 years in IT or Business Systems This position offers medical, vision, and dental benefits, FSA, 401k, life insurance, paid holidays, paid vacation, and upward mobility within a growing company.

Job Description Smile, you found us! Looking for a career change in 2025? Come find out what makes Peak “THE PLACE” to work and live. Peak is looking for a “ROCKSTAR” Technology Specialist to join our team at our corporate office in Ferndale, Michigan The ideal candidate will support the Technology Department through PMS customizations and by delivering solutions using advanced tools such as SQL, Power BI, Power Apps, APIs, and Excel that enhance KPI visibility and improve process efficiency across the organization. The Technology Specialist utilizes all aspects of Rent Manager’s software and ecosystem to develop tailored enhancements that optimize our business processes. Why come work for us? Peak Management provides a superb compensation and benefit package, including medical, dental, and life insurance. In addition, we also provide on-call premium and PTO (including your birthday!). Looking ahead for retirement? We got that covered too! We also offer a 401(k) plan with generous employer matching. If you are a positive person who likes to make things happen, this is the opportunity for you! Peak Management is an Equal Opportunity Employer. These laws prohibit discrimination on the basis of race, color, religion, sex, national origin, or status as an individual with a disability or protected veteran . Requirements Core Values In order to achieve success, the Peak Management team must embrace certain core principles and values: Positive People that Make it Happen! I Can & I Will I Care No Drama Keep Climbing Benefits We offer a competitive salary and generous benefit package, along with Paid Time Off (PTO) and 401(k) with ER matching

As one of InnovMetric Software Inc.'s subsidiaries, PolyWorks USA Inc. is primarily responsible for promoting the capabilities of PolyWorks, providing technical support and training services to PolyWorks users and supporting the sales efforts of 3D metrology hardware partners in the United States. Founded in 1994 and headquartered in Quebec City, QC, Canada, InnovMetric Software Inc. is the leading provider of universal 3D metrology software solutions. The world's largest industrial manufacturing organizations, including GM, Volkswagen, Tesla, BMW, Boeing, and Apple trust InnovMetric's PolyWorks software solutions. With its subsidiaries and joint ventures, InnovMetric has over 550 employees spanning 17 countries. Responsibilities PolyWorks USA is currently looking to hire a full-time Application Specialist ideally located in the Detroit area, Michigan. We are looking for someone interested in: Gaining an in-depth knowledge of our solutions in order to provide basic and expert-level technical support to our customers Providing to our customers training sessions (which last normally three days) to ensure that they efficiently use our solutions in their manufacturing or design processes Performing advanced software demonstrations adapted to the specific needs of our potential customers Communicating the specific needs of our customers to the software development team The primary work location for this position will be from your home. You will also be required to travel throughout the United States. Qualifications University Degree in Mechanical Engineering or a similar field Experience with CAD/CAM software and design and manufacturing processes Allowed to travel freely between Canada and the United States Comfortable with client contact and determined to understand and meet the needs of our customers InnovMetric offers excellent working conditions: Flexible schedule that facilitates work/family balance 401(K) Plan Competitive salary Bonus plan Health insurance plan Assistance program for employees and their families We thank you for your interest in this position. Please note that we will only contact shortlisted candidates.

We are seeking a dynamic and experienced IT Vendor Manager to lead our IT department and drive digital transformation. In this pivotal role, you will oversee all aspects of our IT infrastructure, systems, and security. You will be responsible for leading major initiatives such as ERP migration to the cloud, implementing a new business reporting framework, and selecting and onboarding a new Managed Service Provider (MSP). Additionally, you will play a key role in establishing a robust ticketing system and developing e-commerce strategies. Key Responsibilities: Strategic Leadership: Develop and execute a comprehensive IT strategy aligned with the company's overall business objectives. ERP Migration: Lead the planning, execution, and post-implementation support for the ERP migration to the cloud. Business Reporting: Design and implement a new business reporting framework to provide actionable insights and improve decision-making. MSP Selection and Onboarding: Oversee the selection and onboarding of a new Managed Service Provider to optimize IT operations and reduce costs. IT Infrastructure: Manage and maintain the company's IT infrastructure, including hardware, software, networks, and cybersecurity. IT Operations: Ensure smooth IT operations, including system uptime, data security, and disaster recovery. Team Management: Recruit, hire, and lead a high-performing IT team, providing guidance, mentorship, and professional development opportunities. Project Management: Effectively manage and prioritize multiple IT projects, including the implementation of new technologies and systems. Vendor Management: Build and maintain strong relationships with IT vendors and service providers. E-commerce Strategy: Develop and execute e-commerce strategies to enhance online sales and customer experience. Qualifications and Skills: Bachelor's degree in Computer Science, Information Technology, or a related field. 10+ years of experience in IT leadership roles, preferably in a manufacturing environment. Proven experience in ERP implementation, cloud migration, and cybersecurity. Strong understanding of IT infrastructure, networks, and systems administration. Excellent project management skills and the ability to manage multiple projects simultaneously. Strong leadership and interpersonal skills, with the ability to build and motivate teams. Strong analytical and problem-solving skills. Experience with ticketing systems, e-commerce platforms, and business intelligence tools. Knowledge of industry best practices and compliance standards.

StaffBright is seeking an IT Manager to join the team of one of our clients, a leading company specializing in designing and producing advanced engines. This is a full-time, onsite, direct-hire opportunity based near Northville, MI. What You Will Be Doing Provide IT support to a diverse workforce, including engineering, manufacturing, and administrative teams Manage a fully redundant IT infrastructure utilizing top-tier vendor hardware Oversee network systems, including fiber optic, copper, and wireless topologies Maintain and optimize servers, LAN/WAN systems, and wireless technologies Collaborate with cross-functional teams to ensure seamless IT operations and support organizational goals What We Need From You To be considered for this role, candidates must have the following experience and skills: 4 years of IT or related experience, including 4 years in a leadership role or serving as the sole IT professional for a facility Comprehensive knowledge of current Microsoft operating systems and Office suite applications Strong understanding of LAN, WAN, IP telephony, and wireless technologies Ability to collaborate effectively with department heads and maintain strong working relationships The Perks Competitive and Affordable Medical, Dental, and Vision Benefits STD, LTD, and Life Insurance Safe Harbor 401K contribution PTO StaffBright - Who We Are StaffBright matches professionals to rewarding Finance, IT, Engineering, and Sales and Marketing opportunities with industry-leading organizations helping accelerate careers while delivering excellent results for our client companies. At StaffBright, we work closely with our clients, recruiters, and candidates to ensure that talent needs are fulfilled quickly, and with the right individual. StaffBright is proud to be a recipient of Best of Staffing in 2020!

The IT Service Desk Analyst will provide on-site and remote support for employees, including maintenance, installation, troubleshooting of computers and peripherals, training on company supported applications, and shipment of assets. This role is also responsible for coordination of incidents that require escalation to other teams within the company, third parties, and seeing these incidents through to completion. They will work directly with End Users and Management to remediate issues and strive to provide a positive Service Desk experience. Skills: Help desk support, Windows 10, Customer service, Windows, Desktop, Active directory, Imaging, Technical support, Office 365, Ticketing system, Servicenow, Application support, Windows 7, O365, Mobile device, Troubleshooting, Help desk, Service desk, Mac, Password reset, Phone support, Outlook, Asset management, Configuration, Hardware/software, Software installation, Microsoft office Top Skills Details: Help desk support,Windows 10,Customer service,Windows,Desktop,Active directory,Imaging,Technical support,Office 365,Ticketing system,Servicenow,Application support,Windows 7,O365,Mobile device Additional Skills & Qualifications: User Support . Provide first contact support of incoming requests to the Service Desk via Cloud Contact Center, in person, or via ITSM Platform to ensure courteous, timely, and effective resolution of end-user issues. . Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as required. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We are seeking a skilled and customer-focused IT Support Specialist to join our team. The ideal candidate will provide exceptional technical support to end-users, ensuring timely and effective resolution of issues while contributing to the organization's IT operations. Responsibilities Act as the first point of contact for technical support requests received via phone, ITSM platform, or in person, delivering courteous and efficient service. Troubleshoot and resolve hardware, software, and network issues, escalating when necessary to ensure minimal downtime. Perform hands-on support at workstations, including hardware repairs, peripheral installations, and other on-site fixes. Provide end-user training and guidance on company systems and applications. Maintain and update internal and external knowledge bases with relevant documentation Required Skills: 3+ years in a level 1/level 2 support role Hands-on experience in Microsoft enterprise environments Hands-on experience Active Directory, ServiceNow or similar Strong knowledge of desktop hardware, operating systems, and common business applicati Familiarity with the use and troubleshooting of Microsoft Office 365 *Blue Chip Talent will not be sponsoring visas or accepting C2C for this position at this time. Blue Chip Talent is an Equal Opportunity Employer (EOE) that values merit-based recruitment centered around technical ability, skillset, and personality/cultural fit with our employing partners. *Include at least 3 screening questions that LinkedIn provides: Skill Experience, Location, Visa Status, Work Authorization, etc.

The IT Manager ensures that the organization's computer systems are running smoothly and to oversee the implementation of and maintenance to IT systems. The IT Manager must work with individuals at all levels of the organization to ensure company and departmental needs are met. TASKS AND RESPONSIBILITIES: · Assists personnel with the installation, configuration, and ongoing usability of system hardware and software · Offers daily operations and systems support to personnel · Verifies functionality of hardware and software components · Troubleshoots IT issues in person, remotely, and by phone. Assists personnel with issues. · Conducts daily network back up operations · Repairs or replaces damaged hardware · Upgrades the entire system to enable compatible software on all computers · Installs, maintains, and upgrades anti-virus software to ensure security at user and network levels · Performs tests and evaluations on new hardware and software · Manages technical documentation · Monitors performance of IT systems and makes recommendations from improving the IT infrastructure. · Analyzes business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs; identifies problematic areas and implements strategic solutions · Ensures security of data, network access, and backup systems · Acts in alignment with user needs and system functionality to contribute to organizational policy · Other duties and responsibilities as assigned QUALIFICATIONS AND EXPERIENCE: · Bachelor's degree in Computer Science or related field · 2+ years' experience in computer networks and systems maintenance · Experience with MS Office (VBA programming) and Epicor (ERP) software · Excellent written and verbal communication skills. Strong interpersonal skills · Proficient in database programming and software installation · Attention to detail and solid problem solving skills · Excellent relationship builder across departments WORK ENVIRONMENT AND PHYSICAL DEMANDS: This is primarily an office position that requires visits to the shop floor on occasion. It requires infrequent travel to assess vendors and negotiate contracts

Help Desk Technician Join a team of 3 people, handle on boarding, off boarding's, hardware (imaging pcs, phones, tablets) for an enterprise with 1000 users. it involves configuring and physically setting up the workstations at the office and shipping and receiving equipment from satellite offices throughout the country. Some network assistance and dispatch. One year experience, working with Active Directory, Office 365, imaging PCs

We have a contractor opportunity with a Pomeroy client for an onsite IT Support Technician in Novi, MI. This is a 12 month contract with potential to extend or convert to hire in the future. The IT Support Technician is responsible for providing a single point of ownership for IT customer issues and providing daily VIP and White Glove support to the executive team. Responsibilities: Provide technical support to the user devices (Laptops, PC's, printers, mobile devices). Provide A/V support to critical meetings. Follows procedures in documenting customer issues, troubleshooting steps and resolution in the call tracking tool Promotes customer relations in tune with company plans and policies Installs and maintains hardware and software Works with next level of support for the resolution of issues Conveys customers' perspective to project teams responsible for newly implemented products and existing product enhancements. Requirements: 4+ years related professional experience in desktop hardware & software support. Experience working on Windows 10, Windows 11, Windows Server based devices Responsible for facilitating clear understanding of all business processes, goals, and drivers to effectively define system, process, and training solutions. Understanding in the support to VIPs Installing and maintaining customer equipment and/or software Ability to monitor workload and prioritize call tickets After hours support when required

We are seeking an experienced and strategic IT Lead to oversee our company's IT infrastructure and manage relationships with external Managed Service Providers (MSPs). The IT Lead will be responsible for the daily operation, maintenance, and enhancement of our IT systems and infrastructure, ensuring alignment with the company's objectives and security standards. The ideal candidate will have at least 7 years of experience in IT management and hold a bachelor's degree in Information Technology, Computer Science, or a related field. Key Responsibilities: IT Infrastructure Management: Oversee and maintain the organization's IT infrastructure, including servers, network systems, storage, and cloud environments, to ensure optimal performance, scalability, and security. Managed Service Provider (MSP) Oversight: Manage relationships with MSPs to ensure that service level agreements (SLAs) are met and that outsourced functions align with business needs. Monitor and evaluate MSP performance and coordinate with them on escalations and issue resolutions. Systems Administration: Perform hands-on management and troubleshooting of core IT systems, including Active Directory, Windows Server, VMware, Office 365, and other key software and hardware resources. Cybersecurity and Compliance: Implement and maintain security protocols to protect data, applications, and systems. Ensure IT infrastructure aligns with compliance requirements and industry best practices, particularly in data privacy and information security. Project Management: Lead IT projects from conception to completion, including upgrades, migrations, and implementations. Develop project plans, timelines, and budgets, ensuring that projects are completed on time and within scope. Stakeholder Communication: Act as a liaison between IT and other departments, communicating technology goals, changes, and updates effectively to ensure organizational alignment. Required Qualifications: Experience: Minimum of 7 years of experience in IT infrastructure management, with a proven track record in both managing internal systems and coordinating with Managed Service Providers. Education: Bachelor's degree in Information Technology, Computer Science, or a related field. Technical Skills: Proficiency in Windows Server, Active Directory, VMware, and Office 365 administration. Strong understanding of network infrastructure (TCP/IP, DNS, VPN, VLANs). Familiarity with cybersecurity protocols and best practices. Experience with cloud solutions (e.g., Azure, AWS) is a plus. Soft Skills: Excellent leadership, organizational, and project management skills. Strong interpersonal skills for effective communication with internal teams and external partners. Preferred Qualifications: Certifications: CompTIA Network+, Security+, Microsoft Certified Solutions Expert (MCSE), or other relevant certifications. Experience with ITIL practices and frameworks for IT service management.

Hi, My name is Martin and I'm a recruiter at Kyyba INC. I have the below requirement with my health care client based in Detroit, MI. I've included the job description here for your review. Please let me know if you'd like to discuss this opportunity in greater detail Job Title: IT Deliver Lead Location: Detroit, MI Duration: 12 + Months Project Hybrid work role (1 or 2days / Week onsite) Engagement Description - • Responsible for initiating, planning, executing, controlling, and closing complex application and system implementation projects using a formal project management methodology. • Develop detailed project plans, budgets and schedules, including goals, risks, and resource allocation. • Manage multiple projects concurrently. • Collaborate with cross-functional teams. • Oversee the system development and release management processes. • Oversee client/customer/vendor relations to ensure that service expectations are met. • Monitor project metrics for significant deviations in quality, cost, or schedule. • Monitor all project risks and issues and manages their resolution and impact. Top 3 Required Skills/Experience - • Minimum 5 years experience in leading complex projects. • Minimum 5 years' experience working with multiple internal teams and vendors. • Strong organizational, planning, analytical, presentation and communication skills. Required Skills/Experience - The rest of the required skills/experience. Include: • Excellent interpersonal and customer service skills including the ability to interact with internal and external customers at all levels. • Experience with project management tools (MS Project, PlanView, JIRA, etc) Preferred Skills/Experience - Optional but preferred skills/experience. Include: • Distributed application development experience. • System analysis experience preferred. • Microsoft Office suite. Education/Certifications - Include: • Bachelor's degree required; Computer Science (or related) preferred. • Project Management Institute's Project Management Professional (PMP) certification preferred.

Title - Application Support Specialist Duration- 12 Months (with possible extension) Description Application Support Specialist. Respond to and resolve technological issues for court staff (including judges and judicial staff). Ability to learn the MiFILE application, and other Court specific line of business technologies including audio visual/recording equipment, with the aim of supporting business users and the public in their day-to-day use of systems. Interface with County IT team on incidents and problems that need higher level technical support. Environment: Microsoft Visio, Microsoft Office Suite, SharePoint, Adobe Acrobat, JAVS, BIS, MiFile. Thanks & Regards Infojini Consulting Website: ********************************** Address: 10015 Old Columbia Road, Suite B 215, Columbia, MD 21046

Job Title: System Network Administrator *Candidates must be local to the State of Michigan. Under the general direction of the Lead Network/Server Specialist, design, set-up, maintain and troubleshoot hardware, software, and computer network. Computer network hardware including but not limited to servers, routers, switches, wireless access points, gateway, network hub, firewalls, virtual personal network (vpn), internet, intranets, local area networks, wide area networks, and other network equipment to manage fully operational network. Provides computer systems support for Court Team Members. Primary Duties & Responsibilities: Recommends, designs, and implements new network solutions to improve the efficiency of current network(s) Installs, configures, and supports network equipment including routers, switches, DNS, DHCP, DNAS, SANs, wireless access points, load balancer, gateway, network hub, firewalls, virtual personal network (vpn) and other network equipment. Gathers and analyzes data on systems, routers, software, and other hardware to build and manage fully operational secure network. Proficient in PowerShell scripting to assist with network responsibilities such as display or confirm existing network settings as part of troubleshooting. Configures servers, firewalls, routers, switches, and other network equipment to increase network efficiency and security. Monitors daily performance of computer network to identify issues and improve network performance. Performs software and hardware installs and upgrades. Performs network equipment updates to the latest firmware releases. Investigates and resolves network faults, failures, and issues. Provides customer support for troubleshooting and resolution of complex computer and network problems. Responsible for completion of projects, working independently, at times may serve as project Lead. Develops network system definitions and configurations documentation and network diagrams. Documents, implements and maintains processes and procedures for network infrastructure including administration, usage, disaster recovery and business continuity. Creates and maintains standards related to network system configurations, security, and service records. Installs, configures, and supports network software on servers and desktops. Consults with and manage vendors for technical support and involved with network projects. Maintains and monitors backups, file recoveries and disaster recovery processes. Maintains and supports VoIP and FoIP systems. Administers software applications, network systems and SQL server databases Identifies and leverages integration opportunities at the hardware, software and interface level in order to optimize systems. Develops and modifies network, software and hardware documentation, i.e., diagrams, training, test plans, etc. Job Qualifications: Bachelor's degree in Computer Science, Management Information Systems, or related field. 4+ years of progressively more responsible work experience in networks, internet protocols, Microsoft OS, Azure, Azure Active Directory, M365 and other networking products. Strong knowledge of networking principles to include understanding of TCP/IP, IP Sub-netting, VLANs, Ethernet, DHCP, DNS, and QoS. Complete understanding of all telecommunication network system functionality, efficiencies and interfaces. Proficient experience installing and supporting servers, switches, routers, firewalls, VPN, wireless and load balancing. Proficient experience with implementing and supporting VoIP Telephony and FoIP systems. Proficient experience with installing, configuring, troubleshooting VMware virtual servers. Knowledge of Microsoft technologies such as SCCM/Intune, GPO, Exchange 20XX, SQL Server 20XX, IIS, DNS, Active Directory design and implementation. Proficient Experience managing SQL server database. Experience with SAN and NAS technologies. Network backup experience using Veeam or related tools. Experience in delivering Technical Training and Technical presentations to co-workers. Experience researching, investigating, evaluating and qualifying potential new equipment for network deployment. Preferred: Knowledge of all ITIL processes. Audio / Video experience. Cisco CCNA, CCNP, and CCVP certifications. MCSE Certification. Vital Tech Solutions is an Equal Opportunity Affirmative Action employer. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits promotions, training, termination or any other condition of employment or career development. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, veteran status, disability status or any other legally protected status.

We are hiring a Senior Desktop Support Specialist to join an amazing team in Armada, Michigan. This candidate will have an expertise in the Microsoft environment with a focus on Azure Active Directory (now Entra), the ability to deploy software / patch endpoint devices (via software like Intune) and diagnose / solve problems as they arise. Key Requirements: Experience troubleshooting IT issues in Windows environment for a company Great customer skills as you'll be working with users Software deployment / patching experience Onsite Requirement: This is an onsite position in Armada, Michigan.

Honigman is a premier business law firm with an international practice. Consistently recognized in Metropolitan Detroit as one of the Best and Brightest Places to Work , we earned this recognition by recruiting attorneys and staff members with outstanding credentials. We are looking for an experienced Unified Communications and Network Administrator for our Detroit Office. In addition to Detroit, we have offices in Bloomfield Hills, Ann Arbor, Kalamazoo, Grand Rapids, Lansing, Washington D.C. and Chicago, IL. With more than 350 attorneys working in 60 different areas of concentration, Honigman provides timely and cost-effective counsel to clients in numerous industries. The Unified Communications and Network Administrator is primarily responsible for day-to-day tasks, provisioning, and maintaining the corporate telephony and Cisco VOIP infrastructure components including IP telephones, SIP Trunks, VPLS and Dedicated Internet circuits, POTS lines along with Cisco Unified Communications servers (Call Manager, Unity, IM&P, Expressway, and E911) and other related devices and teleconferencing equipment, as well as maintenance of network power infrastructure and data center cooling, and administration of web filtering and enterprise printing systems. RESPONSIBILITIES Provisions, analyzes and resolves problems related to telecommunications systems' software and hardware. Researches and evaluates the capabilities and costs of new and available technologies, and makes recommendations regarding improvements, purchases and cost-saving measures. Maintains, tags and documents cabling systems, equipment racks, equipment cabinets, racking systems, backboards and telephony circuits. Maintains inventory of all telecommunications equipment including telephone handsets and replacement switching equipment. Manage life cycle of hardware deployments, unified communication applications, migrations, etc. Ensures all telecommunications documentation is accurate, complete, and up to date. Creates new documentation of processes, procedures and assignments, as needed. Provides 2nd level support desk tickets related to end-user telephony issues and general telephone communications problems. Responsible for network and telephone user moves, adds and changes. Lifecycle management of telecommunications contracts. Data center infrastructure management and environment monitoring: Power Systems, Cooling systems. Administration of web filtering systems. Structured cabling troubleshooting and installation. Administration of internal and cloud-based print management systems. Videoconferencing and A/V infrastructure management. Oversees, mediates and documents escalation of telephony issues and installations with appropriate support vendors. Provides backup support, as needed, for other Network Services responsibilities to include server patch management, enterprise backup, etc. SKILLS Motivated and curious, willing to ask questions, research issues and take on challenging projects/assignments; creative, brings new ideas to the table, exhibits self-confidence. Has strong achievement motivation and tenacity. Possesses ability to organize and follow-through on multiple tasks, recognizes and attends to important details with accuracy and efficiency, effectively prioritizes work of staff members. Works to complete goals, tasks and plans, anticipates potential problems and analyzes alternative solutions. Develops/maintains effective working relationships; listens attentively to others; communicates ideas clearly (written & verbal); relates to people in an open/sincere manner; participates effectively in meetings; assists in finding solutions as well as identifying problems; communicates appropriately with supervisor, managed staff and co-workers. Able to manage other individuals and maintain calm and reliable demeanor in the face of challenges. Adapts readily to changes in routine; works effectively in stressful situations; needs limited guidance and direction; is comfortable working in a fast paced environment; is reliable and dependable; is results-oriented; maintains productivity and composure under pressure; and views problems as opportunities to create solutions. Diagnoses problems efficiently; gathers sufficient input before making decision or plans; makes timely decisions, quickly determines sources of problem, identifies information needed to solve problem and analyzes alternative solutions, communicates issues and decisions effectively to team. Sensitive & responsive to internal and external customer needs; demonstrates skills in customer services and satisfaction; maintains a positive attitude, willing to listen to customer problems and seeks solutions; stays in tune with changing needs of customers. QUALIFICATIONS/REQUIREMENTS Two or more years related experience and/or training or equivalent combination of education and experience in telecommunications, IP telephony, traditional telephone service and computer networking. Basic knowledge of networking products including Switches, Routers, and Firewalls. Use of TCP/IP protocols and troubleshooting techniques. A general understanding of IP telephony protocols such as H.323 and SIP. Knowledge of DHCP, DNS. Demonstrated ability in the use of intermediate computer networking operations, basic installation, configuration and troubleshooting of various networking products including advanced features of various external packages as required. Knowledge and experience supporting Cisco VOIP Systems is preferred. Knowledge and experience with VPN and VOIP technologies. Knowledge and experience with Microsoft Office 365 or later. Communicates effectively. Work independently, require minimal supervision. Customer focused. Ability to manage relationships in a fast-paced environment, while demonstrating persistence and problem-solving skills. Must be available to work outside of standard business hours, including evenings and weekends, on an as-needed, scheduled and/or emergency basis. Ability to handle urgent requests and emergencies that may arise after regular working hours. Honigman is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, veteran status, marital status, sexual orientation, disability or any other category prohibited by applicable local, state or federal law. This policy applies to all aspects of employment, including recruitment, placement, promotion, transfer, demotion, compensation, benefits, and termination.

Title: : Technical Support Specialist Contract: 12 Months Rate: $30.00/HR on W2 Top Skills & Years of Experience Required: - Minimum of 3+ years of IT experience is required - Minimum of 3+ years of customer service experience is required. - Please See Full Job Description Attached for full list of requirements.