Information technology professional jobs in Columbus, OH

The Desktop & Education Support Specialist works within a team to provide supported customers professional computer support services, including resolving software, hardware, and network issues. Provide technical assistance to customers and other support specialists, for solving software, hardware, and network issues across a wide range of Windows and Mac OS platforms. Support customers both on-site and remotely in a professional, client-focused manner, both in a team setting and independently with limited direction. Responsible for delivery and setup of new and updated workstations and peripherals, addressing related support issues, and documented inventory management. Responsible for the deployment of a classroom maintenance plan and for emergency on-site and in-shop repair, video-data projection, audio systems, computer and audio-visual equipment. Works closely with all levels of interdepartmental faculty, staff, and students to either provide training in the proper use of instructional and computing equipment or identify training needed by OTDI or other service providers. Installs new technology into the classrooms and performs as needed upgrades in same classrooms. Performs preventive maintenance in classrooms on a regular basis. Critical tasks performed by this area also include communicating, tracking and reporting computing environment outages. Acts as a team leader for complex projects, assignments and issues associated with the help desk function. Will serve as desktop support for onsite technical assistance. May serve as on-call escalation point. May be required to work a flexible schedule, which could include evenings and weekends. Required Experience: Two years of experience or knowledge supporting desktop computers running Windows, Mac OS or both in a network environment. Experience with audio/visual equipment used in teaching, meeting, and event spaces. Ability to work as part of a team and take the initiative to work independently. Ability to maintain and manage information and documentation in an organized, systematic way. Professional experience providing customer service. About USTech Solutions: "US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran." Recruiter Details: Name: Ramya Sravani Email ID: ****************************** Internal Job ID: 25-49726

Mortgage Company Columbus OH Work HYBRID 3 days onsite each week Needed ASAP Direct Hire In person Interview Desktop Support About the Role: Desktop Support will assist End Users in resolving computer/network (hardware and software) related issues and implementing changes on behalf of the user. You will act as a liaison between the End User and the Windows and Networking departments. What You'll Need: Associate's degree in Information Technology, Computer Science, or equivalent IT certification required 1-2 years of hands-on IT support experience in a business environment Advanced proficiency with Windows 10/11 administration, configuration, and troubleshooting Expert-level knowledge of Microsoft Office Suite with ability to train and support end users Working knowledge of Active Directory fundamentals, Microsoft Intune, and Entra ID administration Strong hardware troubleshooting skills including desktops, laptops, printers, and peripheral devices Experience using AI Exceptional customer service skills with ability to communicate technical concepts to non-technical users Strong analytical and problem-solving abilities with systematic approach to issue resolution Proven ability to work independently, manage multiple priorities, and meet deadlines in fast-paced environment Patient, empathetic approach when assisting users with varying technical skill levels What You'll Do: Administer end-user workstations and support end-user activities utilizing TCP/IP on a primarily Microsoft Windows-based local area network (LAN). Investigate user problems and identify their source; determine possible solutions; test and implement solutions. Install, configure and maintain personal computers, Windows networks, file servers, network cabling, and other related equipment, devices and systems; add, upgrade, and configure disk drives, printers and related equipment. Perform and/or oversee software and application installation and upgrades. Maintain site licenses for department/organization. Plan and implement network security, including maintaining firewalls, configuring VPN, managing host security, file permissions, file system integrity, and adding and deleting users. Troubleshoot networks, systems and applications to identify and correct malfunctions and other operational difficulties. Develop and conduct various training and instruction for system users on operating systems and other applications; assist users in maximizing use of networks and computing systems. Maintain strict confidentiality and data security protocols when accessing, processing, or storing sensitive end-user information and network data. Serve as technical liaison and provide IT consultation to personnel across all departments, ensuring seamless technology integration. Deliver comprehensive computer orientation and onboarding support to new hires and provide ongoing technical training to existing staff. Manage and resolve help desk tickets efficiently using ticketing systems, ensuring timely response and resolution tracking with clear communication to end users. Maintain accurate asset management records and conduct regular inventory tracking of all IT equipment, software licenses, and hardware deployments. Create and maintain comprehensive documentation of troubleshooting procedures, solutions, and IT processes to build organizational knowledge base. Provide reliable remote support capabilities using various tools and platforms to assist users regardless of location or connectivity challenges. Other duties as assigned.

We are seeking a skilled Helpdesk Technician to join our Client's team. In this role, you will provide enterprise-level IT support by managing user accounts, troubleshooting operating systems, and ensuring smooth operation of identity and access management processes. You'll also assist with device management, resolve tickets efficiently, and apply ITIL/ITSM best practices to deliver exceptional customer service Basic/expected: Computer power user at minimum Excellent customer service skills Basic experience/knowledge of Active Directory (Users and Computers specifically) Basic experience/knowledge of Office 365 and Okta (or other identity/SSO/MFA tools) Intermediate experience/knowledge of Windows OS Intermediate experience/knowledge of Office applications Basic experience/knowledge of iOS/mac OS Basic understanding of the ITIL/ITSM methodologies Preferred: 1-2 years of Enterprise IT support experience CompTIA A+/ITIL certifications MDM experience KB/ticketing application experience Brooksource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Level 1 - Associate Field Services Technician I Respond to IT service tickets using documented procedures and supervision Assist with workstation setups and peripheral connections Perform basic AV checks and room readiness tasks Support imaging and deployments under direction Maintain accurate ticket documentation in ITSM tools (e.g., ServiceNow) Follow proper inventory handling, tagging, and tracking Escalate unresolved issues appropriately Adhere to safety protocols and client-specific guidelines End-User Support Provide onsite and remote technical support for end users, including desktops, laptops, peripherals, and mobile devices. Troubleshoot and resolve common hardware and software issues. Deliver a high-quality, customer-focused service experience in a timely manner. Ticket Management Receive, document, and close support requests in ITSM tools (e.g., ServiceNow). Prioritize tickets based on urgency and impact. Escalate complex or unresolved issues following defined protocols. Hardware Deployment & Recovery Assist with or independently perform workstation deployments, device imaging, and equipment setup. Support device recovery, re-imaging, and e-waste processes according to lifecycle guidelines. Ensure accurate labeling, tagging, and asset tracking for all deployed equipment. Inventory & Asset Management Maintain and reconcile inventory of IT equipment and accessories at assigned site. Use asset tracking systems to manage device records, check-ins/outs, and stock levels. Participate in regular audits and support logistics for shipping/receiving hardware. AV & Conference Room Support Perform regular checks and basic troubleshooting of AV equipment (displays, microphones, cameras). Set up and tear down conference room tech for meetings or events. Support room readiness, monitor usage, and report or resolve AV issues. Documentation & Process Compliance Follow documented processes and standard operating procedures (SOPs) for all support tasks. Maintain clear and concise documentation for resolutions, escalations, and asset updates. Adhere to Astreya and client-specific protocols, including change and incident management. Customer Service & Communication Serve as a visible, approachable point of contact for IT-related issues at the site. Communicate effectively with users to understand issues and set clear service expectations. Represent Astreya's service commitment with professionalism and courtesy. Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including: Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only Dental provided through Cigna (DPPO & DHMO options) Nationwide Vision provided through VSP Flexible Spending Account for Health & Dependent Care Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific) Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera Corporate Wellness Program Employee Assistance Program Wellness Days 401k Plan Basic Life, Accidental Life, Supplemental Life Insurance Short Term & Long Term Disability Critical Illness, Critical Hospital, and Voluntary Accident Insurance Tuition Reimbursement (available 6 months after start date, capped) Paid Time Off (accrued and prorated, maximum of 120 hours annually) Paid Holidays Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

Years of Relevant Experience: 5 plus years field experience Preferred Education: 4-year college degree in field of specialty Role Description: Provides technical assistance, support, and advice to end users for hardware, software, and systems. Provides hands-on technical assistance to business and technical users. Investigates and resolves computer software and hardware problems of users. Serves as a contact for users having problems using computer software, hardware, and operating systems, and escalates as necessary. Determines whether the problem is caused by hardware, software, or the system. Answers questions, applying knowledge of computer software, hardware, systems, and procedures. Talks with technical and non-technical co-workers to research the problem and find a solution. Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions. Experienced with a variety of call-tracking software and systems. Reads trade magazines and engages in independent study to maintain current industry knowledge. Follow quality standards, and display strong customer service skills. Ability to work in a team environment. Complete assigned tasks. Strong communication skills, both written and spoken. Calls software and hardware vendors to request service regarding defective products. Acts as a subject matter expert for one or more custom or COTS applications. Talks to programmers to explain software errors or to recommend changes to programs. May work as an in-house consultant and research alternate approaches to existing software and hardware when standardised approaches cannot be applied. Tests software and hardware to evaluate ease of use and whether the product will aid the user in performing work. Write software and hardware evaluations and recommendations for management review. Write or revise user-training manuals and procedures. Develops training materials, such as exercises and visual displays. Train users on software and hardware on-site or in the classroom, or recommend outside contractors to provide training. Manage expectations at all levels: customers/end users and executive sponsors. Ensure quality standards are followed. Monitor the team's open backlog of support issues and re-assign issues as necessary to ensure they are closed per agreed upon service levels. Act as the escalation point for high-priority support issues. Ability to make recommendations on policies on system use and services. Skill ServiceNow Experience prior Service Desk Experience

Client: Banking Firm Job Title: IT Support Duration: 12+ months (possible extension or permanent hire) Pay: $21.00/hr on W2 Schedule: Variable shifts including evenings, weekends, and holidays Job Overview A leading banking firm is seeking an experienced IT Support Specialist to deliver high-quality end-user technical assistance. The role centers on providing exceptional customer service, resolving technical issues efficiently, and supporting enterprise hardware and software systems. Key Responsibilities Provide excellent customer service through phone, chat, and in-person support. Listen actively to understand user concerns and ensure timely resolution. Document all incidents and requests accurately in the tracking system. Troubleshoot and resolve hardware, software, and application issues. Perform assessment, triage, research, and education for end users. Support after-hours or weekend needs as required. Demonstrate strong attention to detail, follow-through, and a positive attitude. Install, modify, repair, and run diagnostics on hardware, peripherals, and software. Build rapport with users and communicate clearly regarding issue status and resolution. Maintain professionalism in challenging or high-pressure situations. Qualifications Excellent communication and customer service skills. 2-5 years of related IT support experience in a high-tech, fast-paced environment. Technical support experience preferred but not required. High school diploma or GED required. Strong diagnostic and problem-solving abilities. Self-motivated with the ability to work independently under pressure. Flexibility to work varied shifts, including evenings, weekends, and holidays.

Infrastructure Support - Intermediate Duration: Contract We are seeking an experienced Infrastructure Support professional to join our team in Columbus, Ohio. The ideal candidate will possess domain expertise in the service, functional area, or infrastructure supported, along with a deep understanding of infrastructure components and their management. This role involves ensuring operational stability, monitoring production environments, and participating in incident resolution and service restoration. Responsibilities: Provide end-to-end application or infrastructure service delivery to support business operations. Execute policies and procedures to ensure operational stability and availability. Monitor production environments for anomalies, address issues, and utilize standard observability tools. Escalate and communicate issues and solutions to stakeholders, participating in incident resolution and service restoration. Engage in incident, problem, and change management for full stack technology systems, applications, or infrastructure. Participate in bridge calls and communicate effectively with individuals at all levels. Administer and troubleshoot Mainframe-related components. Collaborate in large teams to achieve organizational goals. Qualifications: Bachelor's degree in information systems or a related discipline, or a 3-year technical degree. 4+ years of experience in Mainframe Operations. Experience with Mainframe System and Batch Operations specifically in IBM Z series Proficiency in tools such as Netcool, Control-M, CA7, Zeke, and Mainframe Console. Knowledge of Mainframe IPL (Initial Program Load). Basic knowledge of hardware break fixes and storage functions is an advantage. Strong problem-solving skills and decision-making ability for complex problems. Excellent oral and written communication skills. Ability to identify and implement automation opportunities. Effective listening skills and the ability to work well in a team environment. Attention to detail and adherence to policies and procedures. Ability to learn and apply technical information in a fast-paced environment. Additional Information: Dress Code: Casual About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit ***************** At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to: Pay any fee to be considered for, submitted to, or selected for any opportunity. Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process. Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup. Pay Range: $40 - $45 The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work. If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at ***************. To report any concerns, please email us at *******************

Technical Support Tech - Hilliard, OH 6 mo. contract with benefits from Day 1, extensions or conversion to FTE possible. Hands-on hardware troubleshooting experience required, additional training provided. Schedule: Alternating weeks of 3 days & 4 days for Wed-Sat with OT available, Day Shift: 6am-6pm. Additional schedule options may be available such as Sun-Wed, 6am-6pm; Sun-Wed 6pm-6am. Required Skills & Experience 1+ year of Computer Hardware experience. 1+ years of Computer Networking experience. 1+ years of Linux Operating Systems experience. All physical requirements are expected with reasonable accommodations. Candidates should be able to lift up to 50lbs and or work in elevated locations. Job Description For this position you will be tasked with maintaining the hardware infrastructure of the latest cloud computing server technologies. The ideal candidate will be able to quickly and accurately resolve issues with server and network hardware through root cause analysis with a solid understanding of computers, servers, network devices and command line diagnostics. You must possess: technical aptitude and the ability to communicate advanced technical information with a variety individuals of varying technical knowledge, good situational awareness, the capability to contribute to strong inter and intra-team development, strong analytical skills, demonstrated problem solving ability, and the ability to operate solo or as part of a team with varying degrees of supervision. This position requires the ability to successfully operate in high-pressure, time-sensitive situations while handling multiple critical priorities simultaneously. Successful candidates must be able to demonstrate effective examples of situations where personal initiative and judgment were used to benefit team objectives. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: *************************************************** . Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Key Responsibilities: · Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues. · Diagnose and resolve advanced technical issues escalated from the L1 support team. · Install, configure, and maintain operating systems, software applications, and system updates. · Perform root cause analysis to identify recurring technical problems and develop solutions. · Excellent in troubleshooting break/fix issues of windows and mac computers · Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN. · Collaborate with IT team members on projects, upgrades, and implementations. · Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system. · Provide remote support and troubleshooting for users working from home or in the field. · Train and mentor junior support technicians as needed. · Ensure compliance with IT policies, security protocols, and best practices. · Perform routine maintenance and inspections to ensure optimal performance of equipment · Build and maintain strong relationships with end users and ensure user satisfaction Qualifications: · Associate's or bachelor's degree in information technology, Computer Science, or related field, or equivalent work experience. · 2-4 years of experience in a desktop support or similar role. · Strong knowledge of Windows and Mac operating systems. · Proficiency with Microsoft Office Suite and other common software applications. · Experience with Active Directory, group policies, and user account management. · Familiarity with remote desktop tools and support software. · Excellent problem-solving and analytical skills. · Strong communication and interpersonal skills. · Ability to work independently and as part of a team. · Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus

*** How much experience do you have with Helpdesk/Desktop Support (or related)? *** How much experience do you have with Office 365? *** How much experience do you have with Windows Migration? *** How much experience do you have with Active Directory and Group Policies? *** What is your visa status (US Citizen, Greencard Holder, H1-b, etc.)? *** What is your target base salary? *** Where do you currently live (city, state)? *** Are you able to work in Washington Court House, OH? *** What is your availability to start a new role?

The IT Manager oversees all technology operations to ensure secure, efficient, and reliable systems that support the mission and member services. This role manages infrastructure, cybersecurity, and vendor relationships while aligning technology strategies with organizational and financial goals. Key Responsibilities Manage daily IT operations, including core processing systems, digital banking platforms, and network performance. Maintain system security and compliance with FFIEC, GLBA, and NCUA regulations. Oversee system maintenance, upgrades, backups, and disaster recovery planning. Supervise and develop IT staff, fostering a collaborative, service-oriented environment. Partner with leadership to develop technology strategies and budgets. Manage technology vendors, contracts, and performance. Provide timely technical support and clear communication with all departments. Qualifications Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience). Minimum 5 years of IT management experience, preferably in a financial institution or banking. Strong knowledge of cybersecurity practices, network infrastructure, and core processing systems.

Duration: long term contract Job Responsibilities Provide first contact support of incoming requests to the service desk via telephone, web portal, and chat to ensure courteous, timely, and effective resolution of end-user issues. Respond to enterprise connectivity issues in an analytical and methodical documented manner Build rapport and elicit problem details from service desk customers. Prioritize incidents and service requests according to defined processes to meet defined SLAs. Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution. Use remote tools and diagnostic utilities to aid in troubleshooting. Identify and learn appropriate software and hardware used and supported by the organization. Work as an effective team member

Band1 Network Engineer Site address 2100 Citygate Dr suite b, Columbus OH 43219 The data Centre Technician will be doing : Racking and Stacking of Network Switches Replace SSD and STP connector of Switches Ticket Management and Closure: Manage and close tickets in a timely manner, ensuring that all necessary documentation is completed accurately and efficiently. Collaboration and Communication.

The Senior IT System Engineer scope includes implementation, support & documentation to effectively maintain computer systems, business applications & network functionality. This role serves as a higher-level escalation point for the HBD help desk and other vendors for HBD-specific configuration and/or applications. The position is also expected to participate in future planning of upgrades to infrastructure components. Roles & Responsibilities Provide advanced technical support on computers systems and business application configuration & installation. Perform tech refresh planning for internally owned IT infrastructure including user computer systems, networks within all HBD locations, etc. Assistance in all aspects of department equipment utilization to maintain current operating procedures is required. Must be able to communicate well both orally and written with all levels of HBD personnel. Assist in training of all systems users. within the Bellefontaine plant and the HBD/Thermoid, Inc. Corporate Headquarters. Provide escalation level support. Maintain and supervise the computer inventory. Monitoring and managing all installed systems and infrastructure. Qualifications Bachelor's Degree in IT, MIS or similar field is required. Proficient in Network Administration including Routing, Switching, and VLANs. Proficiency in Firewall Administration including Policy, Security, and VPN configuration. Skills in maintenance of Active Directory both local and Azure. Proficiency in DNS to support both local & external DNS configurations for hosted Websites 5+ years networking knowledge (OSI network layers, TCP/IP). Understanding of Network concepts both LAN and WAN, and data transmission. 3+ years Cloud experience, preferably in Azure. Understanding of the Microsoft Azure environment and its uses. Knowledge, Skills & Capabilities Experience with Fortinet both Wired and Wireless, hardware/software Experience with Fortinet FortiGate Firewall configuration, maintenance, and support Experience with virtualization and managing cloud-based containers. Favorable but not required certifications: Network+, CCNA. HBD Industries is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. HBD NOTICE OF COLLECTION - CALIFORNIA - December 2022 Please click on this link to view the notice.

Immediate need for a talented Senior IT Syst Test Eng. This is a 06+ months contract opportunity with long-term potential and is located in Columbus OH(Remote). Please review the job description below and contact me ASAP if you are interested. Job ID: 25-92806 Pay Range: $65 - $67/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: Designs and constructs software systems (e.g., test automation fixtures, responders). Constructs, maintains, and supports test harnesses, test data generators, and analysis tools. Interprets and manipulates computer program's or system's components. Identifies and addresses complex testability challenges. Functions in a Test Lead role for testing efforts as assigned. Performs risk analysis to determine scope and focus of testing effort. Establishes readiness, specifies skill needs, analyzes risk, provides estimates and plans work for testing efforts. Participates in requirements reviews, design reviews, systems analysis and testing review discussions. Determines scope and focus of testing effort and creates Test Strategy and risk analysis to guide testing efforts. Tests systems or system components. Validates the function of system under test and observes results from various external and internal interfaces with assistance. Captures test activity information during execution. Communicates regularly with project members and advocates for resolution of high priority problems. Creates and uses automated scripts to increase efficiencies in testing, including troubleshooting problems with scripts and providing ongoing maintenance. Maintains assigned test assets and recognizes gaps in current test assets, identifying ways to create needed assets. Creates effective ways to display data using various modeling, reporting, statistical perspectives and trending methods. Performs in-depth analysis by weighing relevance and accuracy of information to provide alternative solutions while appropriately incorporating input from others. Coaches and provides on the job training to others on a variety of testing topics. No regular travel required. Able to work assigned schedule subject to flexible schedule policies and practices Key Requirements and Technology Experience: Key Skills; AI-driven projects (OCR, Chatbots, SharePoint), Security and compliance standards, GitHub Strong hands-on expertise in Python and modern programming practices in enterprise environments. Expertise in creating, reviewing, optimizing test cases, designing and leading automation for complex AI-driven projects (OCR, Chatbots, SharePoint), ensuring full coverage of functional, API, and integration scenarios. Deep understanding of data structures, API testing, and system interaction patterns. Proficient with GitHub, AWS, and secure API development/testing. In-depth Knowledge of corporate security and compliance standards (PCI, SOX, WCAG). Experience designing and executing automated tests for UI, API, and backend systems. Skilled in test planning, risk analysis, effort estimation, and resource management for automation projects. Strong command of vendor software integration and cross-platform testing. Ability to capture and report test execution metrics and drive resolution of critical defects. Hands-on experience deploying and running test automation frameworks on AWS services (EC2, Lambda, ECS). Captures test activity information during execution. Communicates regularly with project members and advocates for resolution of high priority problems. Hands-on experience with Playwright, Postman, or equivalent test automation tools. Knowledge of Performance and Load Testing tools (JMeter, LoadRunner). Experience with monitoring/log analysis tools such as Splunk. Familiarity with CI/CD pipelines and automated deployment workflows. Experience creating data visualizations, dashboards, or analytical test reports. Exposure to machine learning model validation, NLP testing, Generative AI systems. Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 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The Support Engineer plays a critical role in delivering Tier two and three level support and mentoring junior staff within a nationally distributed financial services organization. This role serves as the escalation point for complex technical issues and contributes to strategic initiatives that improve support operations, user experience, and technology adoption. The ideal candidate is a seasoned IT professional with strong technical acumen, leadership capabilities, and a passion for service excellence. Responsibilities: Resolve escalated hardware, software, and network issues with precision and speed. Perform root cause analysis and implement long-term solutions. Guide IT Support Specialists through complex troubleshooting, share best practices, and lead cross-training initiatives across platforms like Salesforce, Workday, and Microsoft 365. Analyze support ticket trends and recommend improvements to reduce volume and enhance resolution times. Implement automation and AI-assisted workflows where applicable. Lead projects to improve device provisioning, support processes, and end-user experience, with focus on automation and self-service enablement. Maintain and optimize asset tracking, license management, and endpoint lifecycle systems with automated reporting. Collaborate with Systems Engineering and other IT teams to resolve advanced issues and strengthen infrastructure reliability. Lead or support technology rollouts, including new applications, endpoint imaging, and security enhancements. Ensure onboarding processes are efficient and consistent, overseeing IT provisioning for new employees. Refresh and expand the internal knowledge base, incorporating AI-powered search and self-service capabilities. Provide clear documentation, training resources, and quick-start guides for citizen developer and automation scenarios. Establish baseline support metrics (ticket volume, resolution time, satisfaction) and deliver weekly reporting on team performance. Maintain and refresh internal knowledge base articles, troubleshooting guides, and citizen developer quick-start documentation. Key Deliverables: Implement and measure impact of one AI-powered enhancement (such as automated ticket triage or AI-assisted troubleshooting workflows) to improve response speed or user satisfaction, with documented success metrics and team training plan. Design and deliver cross-training schedule for IT Support specialists in Salesforce, Workday, and Microsoft 365, including competency assessments and certification pathways. Lead comprehensive refresh of BWE's internal knowledge base, ensuring it reflects current systems and processes while incorporating AI-powered search and self-service capabilities. Create citizen developer support documentation and quick-start guides for common IT automation scenarios, with clear governance boundaries. Analyze support ticket patterns over 90 days and provide formal recommendations for reducing volume or improving resolution times, including specific process improvements. Establish baseline support metrics (ticket volume, resolution times, user satisfaction) and implement weekly reporting to track team performance and identify automation opportunities. Minimum Qualifications: 3+ years of IT support experience with demonstrated success resolving complex technical issues. Strong proficiency with mac OS, Windows, and mobile device environments. Experience in financial services or other regulated industries preferred. ITIL Foundations Certification (preferred at hire, required within 6 months). Bachelor's degree in IT, Computer Science, or related field (or equivalent experience). Proficiency in Microsoft 365, Teams, Adobe Acrobat, Azure AD/Entra, and endpoint management tools. Experience with ticketing systems (e.g., FreshService) and the ability to manage concurrent priorities. Familiarity with network protocols, endpoint security, and remote support tools. Excellent communication and documentation skills for non-technical audiences. Preferred Qualifications: Experience implementing AI-powered support tools and automation strategies. Familiarity with Salesforce, Workday, SharePoint, and other enterprise platforms. Ability to lead small technical projects and mentor junior staff. Exposure to project management and cross-functional IT initiatives.

Key Responsibilities: Provide frontline support for end-user hardware (desktops, laptops, printers, scanners) and software applications (Office 365, ERP tools, communication platforms). Troubleshoot and resolve issues related to Windows OS, user profiles, email access, VPN, and printing. Support mobile device setup and management for sales or field teams. Set up and deploy IT equipment for new hires or site expansions, ensuring minimal disruption to operations. Assist with IT support in warehouse/distribution environments, including support for barcode scanners, handheld devices, and label printers. Escalate and track issues that require higher-level intervention or vendor support. Collaborate with network and system administrators for more complex technical issues. Maintain accurate documentation of incidents, resolutions, and asset inventories. Provide occasional support outside of regular business hours, particularly during product launches, promotions, or peak seasons. Required Skills and Qualifications: 2+ years of experience in desktop or end-user support, preferably in a corporate or consumer goods environment. Solid understanding of Windows 10/11, Microsoft 365, and basic networking (DNS, DHCP, IP configuration). Familiarity with Active Directory, user account provisioning, and permission management. Hands-on experience supporting printers, label printers, and scanners in a production or warehouse setting. Strong problem-solving, interpersonal, and time-management skills. Customer-service mindset with the ability to communicate clearly with both technical and non-technical users. Preferred Qualifications: Experience supporting IT in a manufacturing, distribution, or retail environment. Certifications such as CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator, or ITIL Foundation. Familiarity with helpdesk systems like ServiceNow, Jira Service Desk, or Freshservice.

Technical Support Tech - Plain City, OH 6 mo. contract with benefits from Day 1, extensions or conversion to FTE possible. Hands-on hardware troubleshooting experience required, additional training provided. Schedule comprised of 12 hr. shifts with alternating weeks of 3 days & 4 days with OT available. Front-Half Day Shift: 6am-6pm, Wed-Fri for Week 1, Wed-Sat for Week 2. Front-Half Night Shift: 6pm-6am, Wed-Fri for Week 1, Wed-Sat for Week 2. Back-Half Day Shift: 6am-6pm, Sun-Tues for Week 1, Sun-Wed for Week 2. Back-Half Night Shift: 6pm-6am, Sun-Tues for Week 1, Sun-Wed for Week 2. Required Skills & Experience 1+ year of Computer Hardware experience. 1+ years of Computer Networking experience. 1+ years of Linux Operating Systems experience. All physical requirements are expected with reasonable accommodations. Candidates should be able to lift up to 50lbs and or work in elevated locations. Job Description For this position you will be tasked with maintaining the hardware infrastructure of the latest cloud computing server technologies. The ideal candidate will be able to quickly and accurately resolve issues with server and network hardware through root cause analysis with a solid understanding of computers, servers, network devices and command line diagnostics. You must possess: technical aptitude and the ability to communicate advanced technical information with a variety individuals of varying technical knowledge, good situational awareness, the capability to contribute to strong inter and intra-team development, strong analytical skills, demonstrated problem solving ability, and the ability to operate solo or as part of a team with varying degrees of supervision. This position requires the ability to successfully operate in high-pressure, time-sensitive situations while handling multiple critical priorities simultaneously. Successful candidates must be able to demonstrate effective examples of situations where personal initiative and judgment were used to benefit team objectives. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: *************************************************** . Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

We are seeking a highly motivated and customer-focused Helpdesk Analyst to join our dynamic IT support team. As a Helpdesk Analyst, you will contribute to maintaining a positive user experience by delivering excellent customer service and utilizing your technical expertise to address a variety of IT concerns. Location: Onsite in Marysville, OH Pay: $21/hr W2 Duration: Long-term contract W2 ONLY - MUST BE US CITIZEN OR GREEN CARD - No C2C or Sponsorship available Responsibilities: Serve as the initial point of contact for end-users seeking technical assistance through various channels, including phone, email, and chat. Conduct thorough and systematic troubleshooting to identify the root cause of reported problems. Resolve Level 1 and Level 1.5 issues promptly and escalate more complex problems to the appropriate support teams. Prioritize incidents and service requests according to defined processes to meet defined SLAs. Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution. Qualifications: High school diploma or equivalent. Understanding of computer hardware, software, and operating systems. Familiarity with common productivity applications (Microsoft Office, email clients, etc.). Troubleshooting skills for resolving Level 1/1.5 IT issues. Excellent communication skills, both verbal and written. Strong customer service orientation with a positive and patient demeanor. Ability to work well in a team and collaborate with colleagues. Ability to handle a fast-paced work environment and prioritize tasks effectively.