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Information technology professional jobs in Dubuque, IA

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  • Sr IT Support Technician

    Beacon Hill 3.9company rating

    Information technology professional job in Dodgeville, WI

    We're looking for a highly motivated IT Senior Support Technician with strong expertise in Microsoft device management and exceptional interpersonal skills. This is an onsite position in Dodgeville, WI, ideal for a proactive professional who thrives in fast-paced environments and delivers outstanding technical and user support. Role Overview You'll be responsible for: Providing Level 2-3 support for desktops and mobile devices using both remote and onsite solutions. Configuring, managing, and troubleshooting Microsoft technologies: Azure AD / Entra ID Microsoft Intune Windows 11 Pro/Enterprise Handling hardware setup, repair, and lifecycle tasks for: Windows/Mac laptops and desktops Mobile devices, printers, scanners, VoIP phones, conferencing gear Delivering expert assistance with Microsoft 365 apps. Maintaining accurate records in ITSM platforms. Managing asset inventory and ensuring compliance with organizational standards. Collaborating with users at all levels to ensure clear communication and positive engagement. Identifying opportunities to improve processes and user experience. Required Skills & Experience 5+ years in help desk or deskside support roles. Strong proficiency in Microsoft ecosystem (Azure/Entra, Intune, O365). Solid troubleshooting skills for Windows 11 and MacOS. Familiarity with enterprise-scale device management and networking fundamentals. Experience with remote support tools. Ability to work independently, prioritize tasks, and adapt to changing environments. Excellent interpersonal and communication skills. Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: ***************************************** Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting ************* Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Futureâ„¢
    $33k-54k yearly est. 1d ago
  • Computer Field Tech Position-Dubuque IA

    BC Tech Pro 4.2company rating

    Information technology professional job in Dubuque, IA

    This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
    $35 hourly 60d+ ago
  • desktop support

    Artech Information System 4.8company rating

    Information technology professional job in Dubuque, IA

    Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Title: Deskside Support Representative Distributed Client Services Location: DUBUQUE,IA Duration: 1 year (with possible extension) Job Description: · Win7/Win XP OS support · Office 2003/2007/2010 support · Deskside support skills, IMAC, must be able to troubleshoot complex issues. Additional Information For more information, Please contact Shubham 97295-4595
    $38k-47k yearly est. 60d+ ago
  • Now Hiring IT and Telecom Field Technicians

    Hardy Industries 3.7company rating

    Information technology professional job in Dubuque, IA

    Job DescriptionBenefits: Flexible schedule Opportunity for advancement Profit sharing This Is Not Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities Perform a wide range of technical tasks including but not limited to: OS installations, hardware diagnostics, and software setup Structured cabling (including drilling, running, and dressing cables) Telecom work (punch-downs, demarc extensions, etc.) Work independently across various environments: retail, medical, restaurant, and corporate Maintain a high standard of professionalism with clients Be on call and ready to respond to service requests within your territory Preferred Skills & Experience PC and printer troubleshooting experience (a strong plus) At least 1 year of I.T. or Telecom experience, and one of the following: A+ Certification Network+ Certification OR 5+ years verifiable field experience in I.T./Telecom Required Equipment & Qualifications Reliable personal vehicle (Public transportation not accepted) Valid drivers license Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers). Laptop with Ethernet port Smartphone with mobile hotspot Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage. Punctual, courteous, and presentable Compensation & Perks Paid hourly while on site 1099 contractor position Travel pay included (based on time travel; approx. 80-mile radius from home) App-based tracking for job time and travel Exposure to new and exciting technologies and clients Opportunity to expand your skills and industry knowledge About AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.
    $50k-68k yearly est. 7d ago
  • IT Intern

    Flexsteel 4.4company rating

    Information technology professional job in Dubuque, IA

    PRIMARY FUNCTION: The role provides broad exposure across multiple areas of IT-including end-user support, systems administration, networking, hardware/software troubleshooting, programming and business application support. The IT intern will be responsible for or assist in diagnosing and resolving issues related to computer hardware and software, including assigned project work. MAJOR DUTIES AND RESPONSIBLITIES Troubleshooting basic network and hardware trouble tickets Document internal procedures Excellent customer service skills. Follow helpdesk/desktop support best practices (ITIL-centric) to ensure accurate, timely problem resolution. Demonstrates basic knowledge of general IT Systems and network concepts, principles, and procedures **Sponsorship is not available for this position**
    $31k-39k yearly est. 60d+ ago
  • Desktop Support Technician

    Teksystems 4.4company rating

    Information technology professional job in Dodgeville, WI

    TEKsystems is seeking a highly motivated Desktop Support Technician for a 6+ month onsite contract in Dodgeville, WI. This role requires a proactive IT professional with strong technical expertise in Microsoft device management and exceptional interpersonal skills. You will provide advanced Level 2-3 support, manage device lifecycle tasks, and deliver outstanding user experiences in a dynamic environment. Responsibilities + Deliver Level 2-3 support for desktops and mobile devices using remote and onsite solutions. + Configure, manage, and troubleshoot Microsoft technologies: + Azure AD / Entra ID + Microsoft Intune for compliance and lifecycle management + Windows 11 Pro/Enterprise + Support MacOS devices in mixed environments. + Handle hardware setup, repair, and lifecycle tasks for laptops, desktops, mobile devices, printers, scanners, VoIP phones, and conferencing gear. + Provide expert assistance with Microsoft 365 apps (Teams, OneDrive, SharePoint). + Maintain accurate records in ServiceNow or similar ITSM platforms. + Manage asset inventory and ensure compliance with organizational standards. + Collaborate with users at all levels, ensuring clear communication and positive engagement. + Identify opportunities to improve processes, efficiency, and user experience. eRequired Skills & Experience + 5+ years in help desk or deskside support roles. + Strong proficiency in Microsoft ecosystem (Azure/Entra, Intune, O365). + Solid troubleshooting skills for Windows 11 and MacOS. + Familiarity with enterprise-scale device management and networking fundamentals. + Experience with remote support tools (RDP, TeamViewer, etc.). + Ability to work independently, prioritize tasks, and adapt to changing environments. + Outstanding interpersonal and communication skills-able to build trust and rapport quickly. + Demonstrated initiative and ownership in problem-solving and project execution. Interested candidates can apply directly through TEKsystems here. Job Type & Location This is a Contract position based out of Dodgeville, WI. Pay and Benefits The pay range for this position is $25.00 - $28.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Dodgeville,WI. Application Deadline This position is anticipated to close on Dec 17, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
    $25-28 hourly 9d ago
  • Dynamic Server Support Technician

    Worldwide Techservices Open 4.4company rating

    Information technology professional job in Dubuque, IA

    Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. Dynamic Server Support is a senior position that performs tasks related to the repair of a variety of client products. Performs basic, moderately complex, and complex troubleshooting activities for desktops, laptops, Desk Side Support, ESF, and Servers. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs. Must own a basic repair tool kit
    $33k-48k yearly est. 42d ago
  • IT Specialist - Dubuque

    Dutrac Community Credit Union 3.8company rating

    Information technology professional job in Dubuque, IA

    DuTrac Community Credit Union is seeking a full-time IT Specialist to join our team! Responsibilities include: Overseeing special projects from start to finish, including necessary research, proposals to IT management, testing, installation, and troubleshooting. Perform support on calls and emails involving PCs, printers, and other hardware, Provide technical support and consultation in the use of Windows OS and other programs and applications. Administration and support of hybrid Active Directory and Microsoft 365 with Azure AD, SharePoint, Exchange and Teams. Support various virtualized Windows application servers. Update and patch servers and applications as needed. Review and maintain documentation for various systems and applications in the environment. Qualified candidates will have a minimum of a two-year degree in IT along with one to three years of related experience. DuTrac Community Credit Union is proud to be an Equal Opportunity Employer. Learn more about DuTrac at ***************
    $77k-98k yearly est. Auto-Apply 60d+ ago
  • Manager, Managed IT, Cloud & Infrastructure

    RSM 4.4company rating

    Information technology professional job in Dubuque, IA

    We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM. Role Overview RSM is seeking a dynamic Manager to join our $100M+ Managed IT, Cloud, and Infrastructure (MCI) Service Line. This role is dedicated to providing strategic IT Advisory services to middle market clients, guiding them through infrastructure transformation, cloud adoption, cybersecurity, global operations, end user support, and generative AI integration. The Manager will lead comprehensive IT assessments, engage in fractional IT leadership assignments, and champion strategy execution using the OKR (Objectives and Key Results) methodology. This position is ideal for candidates passionate about innovation and technology-driven business outcomes, especially those with hands-on experience in generative AI implementation and digital strategy. Key Responsibilities * IT Assessments: Conduct thorough evaluations of client IT environments, covering infrastructure, cloud readiness, end user support, global IT strategy, cybersecurity posture, and opportunities for AI deployment. Develop actionable recommendations to drive operational excellence and business alignment. * Fractional IT Leadership: Serve as an interim IT leader for short- to medium-term assignments (ranging from 30 days to 6 months) during critical periods such as staff transitions, mergers and acquisitions, or organizational transformation. Provide stability, strategic direction, and hands-on support to client IT teams. * Strategy Execution with OKR: Collaborate with internal Advisory and Catamaran Managed Services team members and client stakeholders to facilitate the development and execution of IT strategies using the OKR framework. Ensure alignment with business objectives and track measurable progress toward key outcomes. * AI Executive Briefings and Adoption Programs: Lead executive-level briefings on generative AI trends, risks, and opportunities. Take the theory into practice by working with other RSM teams on Copilot implementations, AI risk assessments, and custom-built AI applications. Your goal will be to drive additional services (pull through) after the executive briefing. Qualifications and Experience * Bachelor's degree in Information Technology, Computer Science, Business, or a related field; advanced degree preferred. * 8+ years of experience in internal IT or IT consulting, with a track record of delivering advisory services to global middle market clients. * Demonstrated experience in IT strategy, infrastructure, cloud solutions, cybersecurity, and IT Service Management. * Proven expertise in implementing generative AI solutions, including driving enterprise adoption and change management. * Experience serving in IT leadership roles, particularly during periods of transition or organizational growth. * Familiarity with the OKR methodology and experience guiding teams through strategy execution. Skills and Competencies * Leadership: Ability to inspire trust, drive change, and deliver results in dynamic client environments. * Strategic Thinking: Strong analytical skills and a proactive approach to identifying opportunities for innovation and improvement. * Communication: Excellent verbal and written communication skills, with the ability to engage effectively with executive stakeholders and technical teams. * Change Management: Demonstrated capability in managing organizational change and fostering adoption of new technologies. * Collaboration: Team-oriented mindset with a commitment to partnership and knowledge sharing. At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients. Learn more about our total rewards at ************************************************** All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at ************ or send us an email at *****************. RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate. RSM will consider for employment qualified applicants with arrest or conviction records in accordance with the requirements of applicable law, including but not limited to, the California Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the San Francisco Fair Chance Ordinance. For additional information regarding RSM's background check process, including information about job duties that necessitate the use of one or more types of background checks, click here. At RSM, an employee's pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range. Compensation Range: $107,000 - $214,500 Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.
    $107k-214.5k yearly Easy Apply 60d+ ago
  • IT Engineer

    RIE Coatings LLC 3.8company rating

    Information technology professional job in Dubuque, IA

    Job Description Primary Objective: The IT System Engineer's role is to assist in the daily operation of the in-house computer network and Network Operating Systems (NOS). This includes planning, developing, installing, configuring, maintaining, supporting, and optimizing all network hardware, software, and communication links. Incumbent will analyze and resolve end-user hardware and software computer problems in a timely and accurate fashion and provide end user training when required. Primary Job Duties: Operate in an ethical manner by following all RIE policies and procedures relating to property, handling, tracking budgets, confidentiality, and proper behavior between staff and customers Gather system requirements; make design recommendations, document, and test Internet and intranet applications utilizing various technologies. Ability to adapt design approaches successfully used in precedent systems and determine innovative ways to use legacy systems interchangeably with new process/applications. Analysis - Develops detailed functional specifications for modifications, defect corrections, enhancements, and user documentation. Assists in the administration and configuration of components for the internal and external network systems to include monitoring, tuning capacity planning for file print and email servers, and adjusting configurations as necessary to resolve problems and enhance capabilities. Ensure that servers are configured to meet the intended security requirements and are compatible with existing security practices. Administers the patch management server and manages patch deployments to servers Keeps abreast of new and developing IT technologies and makes recommendations, as appropriate, to improve services and system performance. Maintains written technical documentation (SOPs) for systems and processes under their control. Informs the Supervisor, Server Operations, of any IT service problems or issues with Maintenance Windows for any core systems, be it Emergency Maintenance or Scheduled Maintenance Develop templates and standards to implement/maintain equipment Other duties as assigned. Supervisory Responsibilities: No direct supervisory responsibilities. Physical Demands and Work Environment: Regular use of the telephone and e-mail for communication is essential. Sitting for extended periods is common. Hearing and vision within normal ranges is helpful for normal conversations, to receive ordinary information and to prepare or inspect documents. Heavy lifting is expected up to 50 lbs and exertion of up to 80 lbs. of force occasionally may be required. Good manual dexterity for the use of common office equipment such as computer terminals, copiers, and FAX machines. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of this position. Knowledge/Skills/Abilities: Provide excellent customer service by developing a clear understanding of customers' needs and goals while maintaining clear communication and follow through in order to meet the expectations of both internal and external customers. Work effectively with division members and members of departments to resolve common issues or problems as well as listening and seeking others' perspective on how to complete assignments. Keeps others informed and up to date about tasks, progress, or projects. Plan, prioritize, set goals, establish standards, coordinate tasks, show concern for deadlines, and track progress with respect to personal performance. Allocate a variety of resources that may include materials, money, facilities, and equipment. Requires the ability to assess needs and track progress. Successfully determine and initiate a course of action considering multiple options, information sources, and development of contingency plans. Analyze internal and external trends and influences to gain an understanding of where the company is and provide guidance to the future. Must have expert level knowledge of computer and network operations to include design specifications for application program systems, data processing hardware and software functions, capabilities and interrelationships, maintenance and trouble-shooting methods and techniques, and security and control methods of electronic data systems. Required Qualifications (Education and Experience): Bachelor's Degree in a computer science/I.T. related field AND 2 years' experience in an IT system support environment; or an equivalent combination of education and experience. Working knowledge of Linux systems and the use of SSH connectivity and commands. Understanding of current information systems technologies such as client/server, relational databases, web-based systems, and object-oriented design Travel to company locations will be required as needed; approximately one trip every 2-3 months.
    $74k-91k yearly est. 7d ago
  • Customer Support Engineer

    XL Specialized Trailers 4.1company rating

    Information technology professional job in Manchester, IA

    Job Description Customer Support Engineer Overview: As a valued member of the XL Specialized Trailers team, the Customer Support Engineer plays a key role in delivering technical expertise and customer-focused support throughout the trailer lifecycle. This position bridges the gap between customers, dealers, and internal departments-providing accurate trailer quotes, resolving service and warranty issues, and designing parts and solutions for service orders. The ideal candidate combines mechanical design knowledge with strong communication, organization, and problem-solving skills to ensure a seamless customer experience from quote to after-sale support. Key Responsibilities: Customer Support & Service Serve as a technical resource for customers and dealers, providing timely responses and solutions to inquiries. Support warranty activities by assisting with technical evaluations, gathering field information, coordinating with internal teams, and ensuring timely communication and follow-up with customers. Troubleshoot mechanical and hydraulic issues using engineering principles and field feedback. Prepare and maintain accurate documentation of customer interactions, service issues, and resolutions in the CRM system. Quoting & Estimating Prepare accurate trailer and service quotes, including pricing, options, and technical configurations. Support the sales team with technical insight to ensure product specifications meet customer requirements. Collaborate with design and production teams to confirm feasibility, costs, and lead times. Enter trailer and service orders into the ERP system with accuracy and attention to detail, ensuring data integrity and timely processing. Engineering & Design Design and model custom or replacement parts for service sales orders using CAD software. Develop and release service drawings, component details, and modification packages for production or field use. Partner with design engineering to communicate recurring service trends, field issues, and improvement opportunities. Participate in root cause analysis and corrective action initiatives to improve product performance and reliability. Continuous Improvement & Collaboration Support process improvement initiatives within warranty, quoting, and service workflows. Provide input for technical bulletins, product documentation, and customer training materials. Participate in cross-functional meetings to ensure alignment between engineering, sales, and production. Assist with customer events, trade shows, or field demonstrations as needed. Qualifications: Bachelor's Degree in Mechanical Engineering or a related technical field (required). 3+ years of experience in a customer-facing engineering, field service, or technical support role-preferably in trailer, heavy equipment, or manufacturing industries. Strong understanding of mechanical systems, hydraulics, and materials. Experience with CAD/design software and basic drafting/modification work. Excellent written, verbal, and interpersonal communication skills. Proficiency with Microsoft Office Suite and ERP/order management tools. Strong analytical skills with the ability to interpret technical data and provide actionable solutions. Highly organized and self-motivated, with a continuous improvement mindset and customer-first attitude. Supervisory Responsibilities: None Supervision Received: Works under general supervision, with the ability to take initiative in prioritizing work and completing assignments. Responsible for keeping the supervisor informed of progress, potential challenges, and any future implications of work. Public Contact: Engage with customers, dealers, and team members daily, demonstrating professionalism, courtesy, and good judgment. Licensing and Certification: None required Physical Demands: Extended periods of sitting. Ability to routinely lift 20 lbs. and occasionally up to 50 lbs. Work Environment: Work is performed indoors and occasionally outdoors. Minimal travel required.
    $35k-53k yearly est. 4d ago
  • Information Technology (IT) Internship (Summer 2026)

    MacLean-Fogg 4.3company rating

    Information technology professional job in Maquoketa, IA

    MacLean-Fogg is a global manufacturing company with more than 100 years of innovation and excellence. Guided by our core values-Integrity, People, Customers, and Stewardship-we continue to build on a century-long legacy while driving the future of manufacturing. Our diverse businesses serve the automotive, industrial, and other critical industries, creating an environment where talent thrives, creativity flourishes, and collaboration drives success. Location: Multiple U.S. Locations - View all locations Program Duration: Summer 2026 (10 Weeks) Pay Range: $18-$25 per hour (based on location, experience, and academic level) Program Overview Our Summer Internship Program offers real-world exposure to IT systems, applications, and infrastructure while contributing to meaningful projects from day one. Over 10 weeks, you will gain: Hands-on experience in enterprise technology and digital solutions. Mentorship and guidance from experienced industry leaders. A professional network across functions and facilities. Career-ready technical and professional skills. When applying, you will be prompted to select all MacLean-Fogg locations where you are interested in being considered. What You'll Do As an Information Technology Intern, you will: Assist with system administration, troubleshooting, and IT support. Support projects in areas such as cloud computing, cybersecurity, networking, or ERP systems. Participate in software/application testing and documentation. Contribute to data management, reporting, and process automation initiatives. Complete a capstone intern project and present results to leadership. Qualifications We're seeking motivated students who are ready to learn, grow, and contribute: Currently pursuing a degree in Information Technology, Computer Science, Management Information Systems, or related field. Minimum 3.0 cumulative GPA (on a 4.0 scale). Familiarity with Microsoft Office 365, networking, programming, or database concepts preferred. Strong analytical, problem-solving, and communication skills. Collaborative mindset with a willingness to take initiative. Ability to work on-site at one of our locations for the duration of the program. Compensation & Benefits Competitive hourly pay. Skill development through hands-on learning. Structured mentorship and feedback. Networking opportunities with peers and professionals. Experience presenting to leadership at program completion.
    $18-25 hourly 60d+ ago
  • 25U Signal Support Systems Specialist

    Army National Guard 4.1company rating

    Information technology professional job in Prairie du Chien, WI

    Communication is the pulse of Army National Guard units, and it's up to the Signal Support Systems Specialist to ensure the information keeps flowing so the military doesn't miss a beat. Signal Support Systems Specialists are responsible for integrating signal systems and networks; performing signal support functions and unit-level maintenance on authorized signal equipment; and installing, operating, and maintaining radio and data distribution systems. Advanced team members supervise and train other Soldiers; maintain and install signal support systems and terminal devices; provide technical assistance and training for automation and communications equipment; prepare maintenance and supply requests for unit-level signal support; and operate and perform preventative maintenance checks and services on assigned vehicles. Job Duties * Maintain radio and data distribution systems * Perform signal support functions and technical assistance for computer systems * Provide technical assistance and training for local area networks * Maintenance for equipment, terminal devices, assigned vehicles, and power generators Some of the Skills You'll Learn * Mechanical and electrical principles * Preventive maintenance procedures * Line installation and wiring techniques * Communication security policies and procedures Helpful Skills * Interest in working with electronic equipment * Interest in problem solving Through your training, you will develop the skills and experience to enjoy a civilian career with companies that produce communications and electronic equipment. Additional study and two years of electronics experience will also qualify you for certification as an Associate Certified Electronics Technician. Earn While You Learn Instead of paying to learn these skills, get paid to learn. In the Army National Guard, you will learn these valuable job skills while earning a regular paycheck and qualifying for tuition assistance. Job training for Signal Support Systems Specialists consists of 10 weeks of Basic Training, where you'll learn basic Soldiering skills, and 18 weeks of Advanced Individual Training (AIT) which will include a combination of hands-on and classroom training.
    $43k-74k yearly est. 57d ago
  • Systems Engineer - Product Support

    Mobile Track Solutions 4.4company rating

    Information technology professional job in Elkader, IA

    JOB DESCRIPTION: Systems Engineer - Product Support REPORTS TO: Product Support Manager WHAT WE ARE LOOKING FOR: We are seeking an aspiring leader with a passion for innovation and collaboration, eager to work across diverse business processes. This role offers the opportunity to drive systems integration initiatives to enhance operational efficiencies and optimize performance, making a meaningful impact in our organization. JOB SCOPE: We are seeking a technically skilled and business-minded Systems Engineer to support digital transformation efforts within the Product Support and Parts Distribution teams. This role will focus on integrating software solutions with our ERP system, automating workflows, and improving core business processes related to service operations and parts logistics. You will collaborate with internal stakeholders across engineering, IT, logistics, and customer support to deliver solutions that enhance efficiency, accuracy, and responsiveness. Requirements SPECIFIC RESPONSIBILITES: Design, develop, and maintain integrations between internal applications, tools, and the company ERP system (Epicor). Analyze and improve existing business processes in the Product Support and Parts Distribution departments through software automation and data-driven insights. Develop scripts, APIs, and backend tools to enhance workflows such as parts ordering, inventory management, warranty processing, and service diagnostics. Support software testing, user training, and technical documentation for new system features and integrations. Maintain system configuration and change control documentation related to ERP-connected applications. Maintain confidentiality Conducts himself/herself in a professional manner Maintains assigned work area in a clean and orderly manner Performs all other duties assigned POSITION REQUIREMENTS: Minimum prerequisite education, training, and/or experience required: 2+ years of experience in software development or ERP system integration. Bachelor's degree in computer science, Computer/Electrical Engineering, Information Systems, or related field. Highly Preferred Experience with the following: Experience or familiarity with heavy equipment machinery design Manufacturing experience Job Specific Capabilities: Proficiency in at least one programming/scripting language (e.g., Python, JavaScript, C#, SQL). Experience working with APIs, databases, and enterprise resource planning (ERP) or inventory systems Familiarity with parts supply chain operations, warehouse management systems (WMS), or logistics software. Ability to diagnosis and resolve integration challenges collaboratively across disciplines. Project Management - coordinate timelines, budgets and deliverables across teams. Communication - Ability to read, write and speak English. Must be able to articulate ideas and plans and communicate these accurately and effectively to others. Self-directed Physical Capabilities: Movement: Walking, Standing, Sitting, Bending, Holding Lift and or Carry: 21-50lbs Occasionally Sensory: Hearing, Speech, Vision, Tactile
    $62k-82k yearly est. 60d+ ago
  • AMS/Product Support Specialist

    Sloan Implement 3.0company rating

    Information technology professional job in Cuba City, WI

    Reports To: Store Manager and Product Support Manager Supervises: None FLSA Code: Exempt Position requires self-motivated person driven to succeed. Position provides ample freedom to develop relationships with customers and become an integrated partner/advisor in his/her business. Position encourages development of new and aggressive ways to promote Sloan Implement and the services and products we sell. Position demands working as a team with all Sloan Implement departments and employees in the best possible way to positively impact our customers and Sloan Implement. Position requires a helpful and patient personality willing to go the extra mile for our customers and Sloan Implement. Depending on experience, a six month to one-year training program at our Atwood, IL location may be required. Purpose: Provides agronomic solutions and support for the sale and use of John Deere Agriculture Management Solutions (AMS) equipment. Works with all dealership departments to sell and support precision farming products to producers in their trade area. Responsibilities: Leads the organization in the sale of Precision Farming Products offered through John Deere Knows and uses company provided systems and tools to follow a defined sales process Manages the adoption of new technology and product offerings Creates and executes a John Deere Agriculture Management Solutions (AMS) Marketing Plan to educate customers on the different products and services provided by the company Conducts preseason on-farm customer training as well as in-field start-ups and troubleshooting Provides support for advanced customer training (including desktop software and data management products) offered through John Deere Responds to customer inquiries and provides troubleshooting over the phone, through remote support, or in person Manages customer follow-up processes and customer satisfaction issues related to the AMS product line Serves as the internal and external dealership technical specialist relative to the entire AMS product line Identifies, develops, and leads training opportunities to educate customers and dealership employees on AMS products Job Requirements: Associates degree in Agronomy, Agriculture Business, or Agriculture Mechanization or equivalent experience 1+ years of experience in an agriculture-related role Excellent driving record with a valid driver's license (checked via insurance company) Must maintain a good driving record in compliance with company Motor Vehicle Records criteria throughout employment Knowledge of database software and computer application systems Ability to work flexible hours Ability to use standard desktop load applications such as Microsoft Office and internet functions Ability to speak and write effectively one-on-one and within a group Full-Time Benefit Packages: Paid Holidays & Vacation Time Heath, Vision, & Dental Insurance Life Insurance 401K Plan with Company Match Routine Performance & Pay Reviews Flexible Spending Account (FSA) Safety Equipment Allowance Company Provided Uniforms All benefits subject to change. Pay Information: The salary pay range for this position is $50,000 to $90,000. This reflects a reasonable estimate of the targeted base salary for this role. Based on factor such as geographic location and candidate qualifications, actual base pay is determined when an employment offer is made. Monday - Friday: 7 am to 5 pm Saturday: 7 am to 12 pm (rotation)
    $21k-26k yearly est. Auto-Apply 60d+ ago
  • Computer Field Technician

    Bc Tech Pro 4.2company rating

    Information technology professional job in Dubuque, IA

    This is a doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.
    $27k-35k yearly est. 11h ago
  • desktop support

    Artech Information System 4.8company rating

    Information technology professional job in Dubuque, IA

    Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Job Title: Desk side Support Representative Distributed Client Services Location :DUBUQUE,IA-52001 Duration: 1 Year (with possible extension) JD : Deskside Support, Remote Desktop Support, Windows,Linux, Mac OS, MS Office, Network Connectivity, O365. Must be professional, be very customer sat focused with excellent skills in Windows. Solid skills with Linux and Mac. Additional Information For more information, Please contact Shubham ************ ***************************
    $38k-47k yearly est. Easy Apply 60d+ ago
  • Now Hiring IT and Telecom Field Technicians

    Hardy Industries 3.7company rating

    Information technology professional job in Dubuque, IA

    Benefits: Flexible schedule Opportunity for advancement Profit sharing This Is Not Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks - one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities Perform a wide range of technical tasks including but not limited to: OS installations, hardware diagnostics, and software setup Structured cabling (including drilling, running, and dressing cables) Telecom work (punch-downs, demarc extensions, etc.) Work independently across various environments: retail, medical, restaurant, and corporate Maintain a high standard of professionalism with clients Be on call and ready to respond to service requests within your territory Preferred Skills & Experience PC and printer troubleshooting experience (a strong plus) At least 1 year of I.T. or Telecom experience, and one of the following: A+ Certification Network+ Certification OR 5+ years verifiable field experience in I.T./Telecom Required Equipment & Qualifications Reliable personal vehicle (Public transportation not accepted) Valid driver's license Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers). Laptop with Ethernet port Smartphone with mobile hotspot Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage. Punctual, courteous, and presentable Compensation & Perks Paid hourly while on site 1099 contractor position Travel pay included (based on time travel; approx. 80-mile radius from home) App-based tracking for job time and travel Exposure to new and exciting technologies and clients Opportunity to expand your skills and industry knowledge About AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive. Compensation: $18.00 - $25.00 per hour About Us Our mission is full dedication to reinventing business models and everyday products with you, the consumer, in mind. From I.T, to Internet and Network Infrastructure.We also have VoIP, Remote support, Webhosting and Design, even assist with Corporate Business structure from small to large. And that's just the start. The Road This Far Hardy Industries, in concept, began in 2004 in a small two story home in the U.S. Virgin Islands. In the years that followed, and a few reincarnations later, AMG Tech Support was formed in the State of Nevada and has become a fixture in providing field technicians nationally for many of the businesses you see every day. Hardy Industries puts into practice years of providing Technical services to institutions and business' ranging from Retail to Telecommunications and brings new versions of these services to you with a new twist.
    $18-25 hourly Auto-Apply 60d+ ago
  • Customer Support Engineer

    XL Specialized Trailers 4.1company rating

    Information technology professional job in Manchester, IA

    Overview: As a valued member of the XL Specialized Trailers team, the Customer Support Engineer plays a key role in delivering technical expertise and customer-focused support throughout the trailer lifecycle. This position bridges the gap between customers, dealers, and internal departments-providing accurate trailer quotes, resolving service and warranty issues, and designing parts and solutions for service orders. The ideal candidate combines mechanical design knowledge with strong communication, organization, and problem-solving skills to ensure a seamless customer experience from quote to after-sale support. Key Responsibilities: Customer Support & Service Serve as a technical resource for customers and dealers, providing timely responses and solutions to inquiries. Support warranty activities by assisting with technical evaluations, gathering field information, coordinating with internal teams, and ensuring timely communication and follow-up with customers. Troubleshoot mechanical and hydraulic issues using engineering principles and field feedback. Prepare and maintain accurate documentation of customer interactions, service issues, and resolutions in the CRM system. Quoting & Estimating Prepare accurate trailer and service quotes, including pricing, options, and technical configurations. Support the sales team with technical insight to ensure product specifications meet customer requirements. Collaborate with design and production teams to confirm feasibility, costs, and lead times. Enter trailer and service orders into the ERP system with accuracy and attention to detail, ensuring data integrity and timely processing. Engineering & Design Design and model custom or replacement parts for service sales orders using CAD software. Develop and release service drawings, component details, and modification packages for production or field use. Partner with design engineering to communicate recurring service trends, field issues, and improvement opportunities. Participate in root cause analysis and corrective action initiatives to improve product performance and reliability. Continuous Improvement & Collaboration Support process improvement initiatives within warranty, quoting, and service workflows. Provide input for technical bulletins, product documentation, and customer training materials. Participate in cross-functional meetings to ensure alignment between engineering, sales, and production. Assist with customer events, trade shows, or field demonstrations as needed. Qualifications: Bachelor's Degree in Mechanical Engineering or a related technical field (required). 3+ years of experience in a customer-facing engineering, field service, or technical support role-preferably in trailer, heavy equipment, or manufacturing industries. Strong understanding of mechanical systems, hydraulics, and materials. Experience with CAD/design software and basic drafting/modification work. Excellent written, verbal, and interpersonal communication skills. Proficiency with Microsoft Office Suite and ERP/order management tools. Strong analytical skills with the ability to interpret technical data and provide actionable solutions. Highly organized and self-motivated, with a continuous improvement mindset and customer-first attitude. Supervisory Responsibilities: None Supervision Received: Works under general supervision, with the ability to take initiative in prioritizing work and completing assignments. Responsible for keeping the supervisor informed of progress, potential challenges, and any future implications of work. Public Contact: Engage with customers, dealers, and team members daily, demonstrating professionalism, courtesy, and good judgment. Licensing and Certification: None required Physical Demands: Extended periods of sitting. Ability to routinely lift 20 lbs. and occasionally up to 50 lbs. Work Environment: Work is performed indoors and occasionally outdoors. Minimal travel required.
    $35k-53k yearly est. 4d ago
  • Information Technology (IT) Internship (Summer 2026)

    MacLean-Fogg 4.3company rating

    Information technology professional job in Savanna, IL

    MacLean-Fogg is a global manufacturing company with more than 100 years of innovation and excellence. Guided by our core values-Integrity, People, Customers, and Stewardship-we continue to build on a century-long legacy while driving the future of manufacturing. Our diverse businesses serve the automotive, industrial, and other critical industries, creating an environment where talent thrives, creativity flourishes, and collaboration drives success. Location: Multiple U.S. Locations - View all locations Program Duration: Summer 2026 (10 Weeks) Pay Range: $18-$25 per hour (based on location, experience, and academic level) Program Overview Our Summer Internship Program offers real-world exposure to IT systems, applications, and infrastructure while contributing to meaningful projects from day one. Over 10 weeks, you will gain: Hands-on experience in enterprise technology and digital solutions. Mentorship and guidance from experienced industry leaders. A professional network across functions and facilities. Career-ready technical and professional skills. When applying, you will be prompted to select all MacLean-Fogg locations where you are interested in being considered. What You'll Do As an Information Technology Intern, you will: Assist with system administration, troubleshooting, and IT support. Support projects in areas such as cloud computing, cybersecurity, networking, or ERP systems. Participate in software/application testing and documentation. Contribute to data management, reporting, and process automation initiatives. Complete a capstone intern project and present results to leadership. Qualifications We're seeking motivated students who are ready to learn, grow, and contribute: Currently pursuing a degree in Information Technology, Computer Science, Management Information Systems, or related field. Minimum 3.0 cumulative GPA (on a 4.0 scale). Familiarity with Microsoft Office 365, networking, programming, or database concepts preferred. Strong analytical, problem-solving, and communication skills. Collaborative mindset with a willingness to take initiative. Ability to work on-site at one of our locations for the duration of the program. Compensation & Benefits Competitive hourly pay. Skill development through hands-on learning. Structured mentorship and feedback. Networking opportunities with peers and professionals. Experience presenting to leadership at program completion.
    $18-25 hourly 60d+ ago

Learn more about information technology professional jobs

How much does an information technology professional earn in Dubuque, IA?

The average information technology professional in Dubuque, IA earns between $56,000 and $116,000 annually. This compares to the national average information technology professional range of $52,000 to $106,000.

Average information technology professional salary in Dubuque, IA

$81,000
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