Information technology professional jobs in El Paso, TX

Desktop Support provides exceptional troubleshooting and customer service to all business partners. This includes receiving, prioritizing, documenting, and actively resolving end user service requests and Incidents. Desktop Support must have a passion for helping people and solving problems. This role is an on-site role, meaning that the Service Desk Engineer will be required to work from office at 11301 Montana Ave, El Paso, TX 79936. Duties and Functions * Evaluate documented resolutions and analyze trends for ways to prevent future problems. * Maintain par levels for IT equipment and supplies and notify Director when ordering is needed. * The Service Desk Engineer must also demonstrate flexibility with scheduling, as the role may require working nights and weekends to meet business needs. * Field incoming help requests from end users via both telephone and e-mail in a courteous manner. * Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue. * Build rapport and elicit problem details from help desk customers. * Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician. * Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. * Apply diagnostic utilities to aid in troubleshooting. * Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution. * Identify and learn appropriate software and hardware used and supported by the organization. * Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. * Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals. * Perform post-resolution follow-ups to help requests. * Develop help sheets and frequently asked questions lists for end users. * Assists end users with familiarity with corporate Intune/autopilot process. Education and Experience High School Diploma 2+ year computer related experience, Preferred Requirements * 2+ year computer related experience * CompTIA A+ or CompTIA's Security+ are a plus * Experience with ticketing systems (e.g., ServiceNow, ZoHo). * Knowledge of IT security best practices related to access management. * Familiarity with HR systems for integration with onboarding/offboarding processes. * Must be local to El Passo Knowledge/Skills/Abilities (KSA) * Bachelor's degree in information technology, Computer Science, or a related field, or equivalent experience. * 1+ years of experience in IT onboarding, user access management, or a similar role. * Proficiency in Active Directory, identity management tools, and user access management systems. * Experience with onboarding/offboarding processes in cloud environments (e.g., Azure, AWS) is a plus. * Strong communication skills and the ability to work collaboratively with various departments. * Detail-oriented with excellent organizational skills and the ability to manage multiple tasks simultaneously. Supervisory Responsibilities Will this position have supervisory responsibilities? No What positions will they supervise? No Key Collaborators What roles will this position need to interact with on a regular basis to successfully perform this role? TA, HR, Onboarding Team Work Environment/Condition The role is based in a typical office environment, involving desk work, computer use, and meetings. Collaboration with teams such as Talent Acquisition, Human Resources, and the Onboarding Team is frequent. Physical Demand Seated at a computer, troubleshooting issues, and may occasionally lift or move equipment. Some light walking, bending, or reaching may be required. CITIZENSHIP REQUIREMENTS AND VERIFICATION: The Prime Contract requires that employees and representatives performing work on the Project be United States citizens or foreign citizens who are legally authorized to work in the United States. Subcontractor shall utilize the E[1]verify system in accordance with FAR 52.222-54 to verify employment eligibility. Acknowledgement Loyal Source does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors. This contractor abides by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. This is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform. All employees are required to perform the essential functions, physical demands and intended purpose of their role in a satisfactory manner. I attest that I can perform the essential job functions as outlined in this with or without any reasonable accommodation(s). I acknowledge that I have read and understand the essential job functions, work environment/conditions, exemption classification and physical demands set forth in the job description provided for my position. This contractor and subcontractor abides by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors.

To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34 At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security. SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION SYSTEMS TECHNICIAN When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission. CRYPTOLOGIC TECHNICIAN NETWORKS As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity. INTELLIGENCE SPECIALIST Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything. PAY AND BENEFITS From the day you start, youll receive: Competitive salary Potential to earn a bonus upon enlistment Free health insurance Free housing A retirement plan Paid training College credit EDUCATION OPPORTUNITIES Navy College Program and Tuition Assistance Post-9/11 GI Bill, up to 100% tuition Professional credentials and certifications College credit hours toward a bachelors or associate degree through the American Council on Education QUALIFICATIONS AND REQUIREMENTS U.S. citizen or equivalent High school graduate or equivalent 17 years of age or older General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before. WORK ENVIRONMENT These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat. PART-TIME OPPORTUNITIES Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. RequiredPreferredJob Industries Government & Military RequiredPreferredJob Industries Government & Military RequiredPreferredJob Industries Government & Military RequiredPreferredJob Industries Government & Military RequiredPreferredJob Industries Government & Military

Job SummaryThe IT Support Technician delivers frontline support to EAW staff and student workers across on-site and remote locations. This role owns rapid triage and resolution of hardware, software, account, and connectivity issues; executes repeatable onboarding/offboarding; and maintains accurate documentation. This is a seasonal position with an expected end date of April 30, 2026, or sooner depending on the needs of the organization.Roles & Responsibilities Incident & Request Handling: Triage, troubleshoot, and resolve tickets via Samanage within SLA (priority-based). Support via Teams, phone, email, and in person; document root cause and steps taken. Aim for first-contact resolution where possible; clearly communicate ETAs/next steps. Devices & Endpoint Management: Image, enroll, and deploy Windows laptops via Intune/Autopilot; apply baselines and required apps. Replace/repair peripherals (docks, monitors, headsets, keyboards, YubiKeys). Perform health checks (disk, patch, antivirus status) and remediate. Accounts & Access: Create, modify, disable accounts in Entra ID / on-prem AD per RBAC and least-privilege. Manage group membership, mailbox/shared mailbox access, distribution lists, and licenses. Collaboration & SaaS Support: Support Microsoft 365 (Outlook, Teams, OneDrive/SharePoint), Zoom, Slack, and other approved SaaS. Troubleshoot MFA/SSO issues, profile problems, meeting/device performance. Diagnose Wi-Fi/LAN/VPN problems; validate with basic tests. Knowledge & Documentation: Create/update KB articles for repeat issues; keep “How-To”s and SOPs current. Education/Experience High school diploma or GED required; associate's degree or equivalent technical coursework in IT/IS preferred. 1-2 years of hands-on IT support/help desk experience. Proficiency with Windows 11, Microsoft 365 (Outlook, Teams, OneDrive/SharePoint), and remote support tools. Working knowledge of Entra ID/Azure AD and on-prem AD for user/account management, group membership, and basic RBAC. Experience with Intune/Autopilot for imaging/enrollment and baseline policy/application deployment. Familiarity with Zoom and Slack; ability to troubleshoot MFA/SSO sign-in issues. Comfort with network fundamentals (TCP/IP, DNS, DHCP, Wi-Fi, VPN). Security-minded practices: BitLocker, Microsoft Defender (AV/EDR), phishing triage and escalation. AFFIRMATIVE ACTION PLAN / EQUAL EMPLOYER OPPORTUNITY (AAP/EEO) STATEMENT: Education at Work (E@W) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, E@W complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. EAW expressly prohibits workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of E@W's employees to perform their job duties may result in discipline up to and including termination of employment.

Requirements MOS Codes: None Education and Experience: Bachelor's Degree or higher in Computer Information Technology or a related field, and five (5) years of progressively responsible technical experience within a help desk and/or IT support service environment, including two (2) years of supervisory or lead experience. Licenses and Certificates: Valid Texas Class "C" Driver's License or equivalent from another state by the date of appointment. Special Requirements: Applicants for positions assigned to the Department of Information Technology Services must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check within the first six months of appointment and maintain CJIS eligibility. CJIS requirements are related to system access and the following list of convictions and/or deferred adjudications will result in failure of the CJIS background check and disqualification and/or termination of employment; Felony convictions, Felony deferred adjudication, Class A or B Misdemeanor deferred adjudication, Class A or B Misdemeanor convictions, or open arrest warrants for any criminal offense (Felony or Misdemeanor), and family violence convictions. General Purpose Under general direction, manages and oversees the day-to-day operations of the IT Tier II operations support, ensuring timely and effective resolution. Manages the Information Technology asset management system(s). Typical Duties Managing a team of technical support specialists. Involves: Providing support for desktop computers, laptops, peripherals, mobile devices, surveillance systems, access control, software installations, and related areas. Ensures all hardware, software, and peripheral devices are operating on the most current released versions, and that updates and equipment are fully tested before implementation. Coordinate and prioritize the resolution of IT support requests and incidents, ensuring timely and efficient response times. Involves: Establish and maintain incident and problem management processes to effectively respond to and resolve IT issues. Coordinate with technical teams to investigate root causes, implement corrective actions, and prevent future incidents. Ensure that incidents are properly identified, prioritized, resolved, and documented. Ensure that requests are handled in accordance with established policies and procedures. Maintain high levels of customer service quality and availability. Track and analyze trends in Support Services requests and generate statistical reports. Assess the need for systems reconfigurations based on trends and make recommendations to department leadership. Oversee the development of information technology strategic goals and objectives provided by departments. Involves: Coordinate and manage various special and recurring projects maintaining project timelines. Developing and optimizing technical support processes to meet goals and KPIs. Communicate IT service performance, project updates, and upcoming changes to stakeholders. Collaborate with senior management to allocate resources effectively. Collaborate with IT teams and vendors to resolve issues, optimize service delivery, and implement cost-effective solutions to improve overall IT support services. Manage, control, and oversee assets. Involves: Reviewing vendor contracts, reporting inventory, and investigating missing or unaccounted-for assets. Ensuring all items and serial numbers are tagged, recorded, signed for, and checked for damages or issues. Performs periodic audits of the asset management system(s) to verify accuracy and take appropriate action to correct any discrepancies. Conducting audits, security assurance compliance, and validation of assets. Directs processes for the receipt, disposition, tracking, refresh, and retirement and/or disposal of all incoming equipment, validates shipments, and updates the IT asset inventory database(s). Utilizing an asset management software system or database to scan and log all technology assets received, maintain accurate inventory, and update asset assignments throughout the asset lifecycle. Develop and implement process improvements. Involves: Development and distribution of hardware and software metrics and inventory reports to assist management in budget and purchase decision-making. Identifies and determines opportunities for process improvement and contributes to the development of processes and procedures. Manage budget expenditures. Involves: Analyze project budget reports to calculate support services expenses. Review plans with various technology subject matter experts, attend meetings, and provide direction to all team members throughout the project life-cycle. Identify and resolve problems and integrate review schedules. Supervise assigned subordinates. Involves: Scheduling, assigning, instructing, guiding checking, and evaluating work. Arranging for or engaging in employee training and development. Enforcing personnel rules and regulations, standards of conduct, work attendance, and safe work practices. Counseling, motivating, and maintaining harmonious working relationships among subordinates. Recommending staffing and employee status changes. General Information To view complete job specification, clickhere. Note: This is an unclassified contract position. Note: Applicants with a foreign degree or diploma must have all documents translated and evaluated by an agency of the National Association of Credential Evaluation Services (NACES) prior to submitting them to the Human Resources Department. Please visit********************* for more information. Note: This is a new advertisement for IT Technical Support Manager. You must apply if you are still interested in this position. Note: Applicants are encouraged to apply immediately. This position will close when a preset number of qualified applications have been received. A résumé and/or other documents will not be accepted in lieu of a completed application. Comments such as "See résumé" are not acceptable and will result in the application being considered incomplete. To qualify for this position, the required education, experience, knowledge, and skills must be clearly stated on your application's employment history. We do not use any information on your resume to review if you meet the minimum qualifications for this position. Failure to fully detail all experience and job duties in the application, or copying/pasting directly from the job specification, or responses referring to your résumé will eliminate you from consideration for the position.

Information Technology Careers Provide: Competitive Pay and Benefits Job Security and Stability Global Impact and Purpose Constant Innovation and Technology Diverse Career Paths Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector? Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry. Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving. If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start. Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!! We encourage you to ask about their career placement program and success rates. What's in it for you? Evolving, innovative, and high demand industry. Long term opportunities. Accelerated Path to New Career. Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time. Industry Certifications Recognized by Employers. A degree is not necessary to move into a career in Information Technology. Courses are offered throughout the year to accommodate your schedule. Classes are held in Tampa, Florida at an expanded 15 acre campus. Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH) Class size averages 15-20 students, with two cohorts per month Our partner school proudly accepts GI Bill funds. Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.

Job Title Job Reports To (Manager's Title) IT Technician IT Manager Department Job Grade Compensation IT Step 1 Status Post date Close date Exempt Non-Exempt Full-Time Part-Time 08/06/2025 Position Summary: Tigua Inc., a government contracting company, is seeking a highly skilled IT Technician to provide technical support to local and remote staff. The IT Technician will be responsible for troubleshooting a variety of hardware and software issues, managing user requests, and ensuring the security and functionality of systems across the organization. This role requires hands-on technical expertise in managing and maintaining PCs, mobile devices, printers, networking equipment, and software applications, including Microsoft Teams, SharePoint, OneDrive, and Deltek Costpoint. Duties and Responsibilities Provide technical support to local and remote staff, which includes troubleshooting PCs, mobile devices, printers/copiers, point of sale systems, and networking equipment as well as various software applications. Protects system by defining access privileges, control structures, and resources. Manage and troubleshoot Microsoft Teams, SharePoint, OneDrive and Deltek Costpoint. Monitor, prioritize and respond to all user request in a timely manner. Configuring and deploying workstations with the appropriate software. Monitors logs and performs regular preventative maintenance and identifies common causes of issues. Basic account administration includes account creation, password resets, group membership and assigning permissions across multiple systems. Prioritize system security by monitoring end points for malware or missing required patches. Provide weekend or on-call support as needed. Support all corporate and store technology including staging PCs and registers, installing and reinstalling hardware and software applications and other platforms and devices. Recognizes problems by identifying abnormalities, reporting violations. Implements security improvements by assessing current situation; evaluating trends; anticipating requirements. Respond to telephone calls, email and personnel requests for technical support in a respectful and timely manner. Proficient with installation of computer hardware and software. Determine users' needs and communicate effectively with team members to resolve issues in an efficient matter. Manage projects and other work assigned in a timely fashion. Taking proactive ownership of incidents. Documentation of all internal site hardware, software and networking procedures. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Requirements Bachelor's degree in computer science, Information Technology or related field (preferred) An entry level industry certification: CompTIA A+, Microsoft Modern Desktop or equivalent 6+ years of experience troubleshooting hardware and software issues. Microsoft Office Suite Certification Excellent written and verbal communication skills, with the ability to communicate complex technical terminology to people with limited or no technical understanding. Multiple Industry Certifications: CompTIA Security+, CCNA, or equivalent. Proficiency with Microsoft products including Windows 11, Microsoft 365, Entra, Azure, SharePoint, Teams, Teams VoIP, Intune, and Defender. Knowledge of ITSM systems. Knowledge of physical firewalls and ACLs Knowledge and troubleshooting of desktop hardware (PC, Multifunction Printers, Scanners, Mobile Device, VOIP phones, etc.) Be able to identify common ports. Experience using Graph API Experience with Apple Business Experience with MDM and UEM technologies Experience with ITSM Physical Requirements Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 40 pounds at a time. Must be able to travel to offsite assignments. Supervisory Responsibility: This position has no supervisory responsibilities. Location; Onsite El Paso TX Travel:30% required Physical and Technical Environment: Must be able to lift 10 pounds at times. Must be able to work at a computer for extended periods of time. May have to sit or stand for long periods of time Will have to verbally provide course instruction to students Position Type and Expected Hours of Work: This is a full-time position, Monday through Friday. Occasional evening and weekend work may be required as job duties demand. Benefits: Benefits are offered. (The right is reserved under provisions PL 93-638 Section (b), (f), (g), (i), 20 USD450 Indian Self Determination and Education Assistance Act of 1974 to give PREFERENCE AND OPPORTUNITY for employment, training, and contracts to Indians)

IT Systems Administrator - Franklin Mountain Management | Full-Time | El Paso, TX Franklin Mountain Management (FMM) provides best-practice Business Services to FMI and FM family of companies in the areas such as Financial Accounting, Investor Relations, HR, IT, Purchasing and Procurement, Legal, and Risk Management. FMM is seeking an Information Technology professional to join our team in the role of Network Engineer. The position is located in Franklin Mountain Management, LLC located in Downtown El Paso, TX, we offer competitive pay, benefits, and opportunity for advancement. Job Summary: The IT Systems Administrator provides essential technical support for Franklin Mountain Management. This role assists with troubleshooting, resolving basic IT issues, and supporting production staff and equipment on the shop floor. The position is critical to maintaining uptime and efficiency in a fast-paced manufacturing environment. Principal Duties & Responsibilities: Respond promptly to help desk requests from production and office staff, including machine operators and print technicians. Troubleshoot and resolve basic hardware and software issues for computers, printers, barcode scanners, and production equipment. Assist with setup, configuration, and maintenance of workstations and printers in manufacturing and office areas. Support users with login issues, password resets, and access to software (ERP, MES, print management, Office 365). Escalate complex issues to higher-level IT staff or vendors as needed. Document support requests, solutions, and recurring problems. Perform routine checks on production line computers, print servers, and network connectivity. Assist with inventory tracking of IT equipment and supplies. Follow organizational IT processes, procedures, and security guidelines. Provide hands-on support for basic troubleshooting of production line automation systems and print management solutions. Maintain a clean and organized work area, including IT storage and repair spaces. Education, Skills and Experience Requirements: Bachelor's degree in computer science, information technology with 2 plus years of experience or associate's degree with 4 plus years of experience Strong knowledge of Windows Operating Systems Microsoft Office 365 Familiarity with printers, barcode/RFID systems, and basic networking concepts. Strong problem-solving and communication skills. Ability to work effectively with production staff and management. Willingness to learn and adapt to new technologies and manufacturing processes. Availability for after-hours or weekend support as needed.

IT Systems Administrator - Franklin Mountain Management | Full-Time | El Paso, TX Franklin Mountain Management (FMM) provides best-practice Business Services to FMI and FM family of companies in the areas such as Financial Accounting, Investor Relations, HR, IT, Purchasing and Procurement, Legal, and Risk Management. FMM is seeking an Information Technology professional to join our team in the role of Network Engineer. The position is located in Franklin Mountain Management, LLC located in Downtown El Paso, TX, we offer competitive pay, benefits, and opportunity for advancement. Job Summary: The IT Systems Administrator provides essential technical support for Franklin Mountain Management. This role assists with troubleshooting, resolving basic IT issues, and supporting production staff and equipment on the shop floor. The position is critical to maintaining uptime and efficiency in a fast-paced manufacturing environment. Principal Duties & Responsibilities: Respond promptly to help desk requests from production and office staff, including machine operators and print technicians. Troubleshoot and resolve basic hardware and software issues for computers, printers, barcode scanners, and production equipment. Assist with setup, configuration, and maintenance of workstations and printers in manufacturing and office areas. Support users with login issues, password resets, and access to software (ERP, MES, print management, Office 365). Escalate complex issues to higher-level IT staff or vendors as needed. Document support requests, solutions, and recurring problems. Perform routine checks on production line computers, print servers, and network connectivity. Assist with inventory tracking of IT equipment and supplies. Follow organizational IT processes, procedures, and security guidelines. Provide hands-on support for basic troubleshooting of production line automation systems and print management solutions. Maintain a clean and organized work area, including IT storage and repair spaces. Education, Skills and Experience Requirements: Bachelor's degree in computer science, information technology with 2 plus years of experience or associate's degree with 4 plus years of experience Strong knowledge of Windows Operating Systems Microsoft Office 365 Familiarity with printers, barcode/RFID systems, and basic networking concepts. Strong problem-solving and communication skills. Ability to work effectively with production staff and management. Willingness to learn and adapt to new technologies and manufacturing processes. Availability for after-hours or weekend support as needed.

ProSidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions based on industry-leading practices. ProSidian provides Enterprise Service Solutions for Risk Management | Compliance | Business Process | IT Effectiveness | Engineering | Environmental | Sustainability | and Human Capital. We help forward-thinking clients solve problems and improve operations. Launched by Management Consultants, our multidisciplinary teams bring together the talents of Global Professionals to complete engagements for public/private companies, defense and civilian government agencies, and non-profit organizations. Our solution-centric services are deployed across the enterprise and target drivers of economic profit (growth, margin, and efficiency). They are also aligned at the intersections of assets, processes, policies, and people delivering value. ProSidian clients represent a broad spectrum of Industry Sector Groups, including but not limited to -- Sector Groups including but not limited to Consumer Products, Services, And Retail | Defense And Military | Education And Academia | Emergency Services | Energy, Infrastructure, And Environment | Financial Services | Food And Agriculture | Foreign Aid / Technical Assistance | Government And Public Services | Healthcare And Life Sciences | Industrial And Commercial | Manufacturing And Operations | National Security & Intelligence | Non-Profit | Professional Services | Real Estate And Hospitality | Technology, Media, And Telecommunications | Transport And Logistics | etc. Learn More About ProSidian: ***************** Job Description ProSidian seeks an Information Technology Help Desk Support [IT Desktop Support (Help Desk) Technician] in Ft. Bliss, TX to support Help Desk requirements. The candidate will perform IT Help Desk Services (level 1 & 2 category support) on both the computer network as well as telephone system supporting a user base of around 300 people. Based on past history there is a record of 50 tickets processed monthly. The technician will be maintaining and potentially troubleshooting all devices on the networks such as desktop computers, laptops, printers, fax machines, and all ancillary items related to these systems as well as telephones and telephone service. This individual will troubleshoot problems with desktop computers, network connectivity, phones, and other peripherals via phone, email, or in person. It is imperative that The IT Desktop Support Technician have the requisite skills and knowledge to provide a stable and usable environment in a timely manner. The IT Desktop Support Technician shall troubleshoot problems with desktop computers, network connectivity, phones, and other peripherals via phone, email, or in-person until the work order is complete. The IT Desktop Support Technician shall also support the existing and newly acquired hardware and software. This includes, but is not limited to, maintaining Windows 10 operating systems, Microsoft Office 2013 Suite, Adobe Acrobat Pro, as well as Microsoft Outlook setup. Objective. The objective is to provide IT Help Desk Services to support Stakeholder User Group And Mission Support Representative Personnel. This includes desktop computers, laptops, printers, and all ancillary items related to these systems as well as telephones and telephone service. The IT Desktop Support Technician will troubleshoot problems with desktop computers, network connectivity, phones, and other peripherals via phone, email, or in person, permitting the mission to move forward without undue delays. Perform all required IT Help Desk functions, tasks, and responsibilities and maintain responsibility for expertise and experience to meet the conditions to perform IT Help Desk services on the Fort Bliss Campus Area Network (CAN) located on East or West Fort Bliss, Texas, within the operational footprint. The operational footprint consists of 250+ personnel (military, civilians, and Contractors). It is imperative that The IT Desktop Support Technician have the requisite skills and knowledge to provide a stable and usable environment in a timely manner. The contract for this project is 3 years in duration will annual evaluations. Perform IT Help Desk Services (Level 1 & 2 Category Support) on both the computer network as well as telephone system supporting a user base of around 300 people. Based on past history there is a record of 40 tickets processed monthly. Maintain and potentially troubleshoot all devices on the networks such as desktop computers, laptops, printers, fax machines, and all ancillary items related to these systems as well as telephones and telephone service. Troubleshoot problems with desktop computers, network connectivity, phones, and other peripherals via phone, email, or in person. Support the existing and newly acquired hardware and software. This includes, but is not limited to, maintaining Windows 7 or Windows 10 operating systems, Microsoft Office 2013 Suite, Adobe Professional X, and Adobe Professional Suite, as well as Microsoft Outlook setup. Maintain a 90% operational capability on a variety of technical systems owned and operated by the government customer. This includes maintenance, updating, backup, and restoring as required. All tasks to be conducted are in accordance with the government IT standard operating procedure and protocols. Personal Computer (PC) and Software Troubleshooting: serve as an initial point of contact for users of Information Systems (IS) and provide advice and assistance to customers encountering software problems. The IT Desktop Support Technician shall troubleshoot PCs and software problems within eight business hours of the reported problem by the Stakeholder User Groups and Mission Support Representatives. Provide a monthly summary of actions performed under this task in the monthly progress report. Printer/Copier/Fax Support: Configure, test, and add to the FBCAN network printers, copiers, and fax machines. The IT Desktop Support Technician shall perform minor troubleshooting within four business hours of a reported problem to determine if warranty or maintenance services are needed. When it is determined that warranty/maintenance services are required, the contractor shall notify the Information Management Officer (IMO) or the designated IMO representative, who will contact the vendor for service. The contractor shall maintain logs of usage on printers/copiers/faxes when needed for maintenance agreements. Provide a monthly summary of actions performed under this task in the monthly progress report. Help Desk Support: Respond to and support all requests for services through the Help Desk. Requests for service will be made via email, telephone, or walk-ins. The ProSidian IT Desktop Support Technician shall run the Help Desk on a daily basis. IT Desktop Support Technician shall include: Taking requests from Stakeholder User Group and Mission Support Representative personnel; coordinating prioritization of work with the Stakeholder User Group and Mission Support Representative IMO, and taking Appropriate action to resolve software/hardware/connectivity issues to restore the user to full service. The IT Desktop Support Technician Shall also perform Telephone Control Officer (TCO) duties. TCO duties services include: fulfilling line service requests (LSRs), NIPRnet, and SIPRnet service requests. The IT Desktop Support Technician shall provide a summary of actions performed under this task in the monthly progress report. Communications Support: The IT Desktop Support Technician shall answer calls and respond to electronic mail from Stakeholder User Groups and Mission Support Representatives to resolve problems with telephones and telephone service within four business hours of the reported problem. The IT Desktop Support Technician shall resolve the problem independently or initiate routing of the reported problem to the appropriate source for resolution. Provide a monthly summary of actions performed under this task in the monthly progress report. Live Field Experiment Support: The IT Desktop Support Technician shall coordinate with other organizations, Army and non-Army, on an as-needed basis prior to and during Live Field Experiment exercises, to achieve Live Field Experiment exercise support objectives. Coordination tasks include: On-site configuration and software support of Stakeholder User Group And Mission Support Representative computers used at the Exercise Control Center (ECC). On-site trouble-response for Stakeholder User Group And Mission Support Representative reported problems with telephones and telephone service while operating at the ECC for Live Field Experiment support. The IT Desktop Support Technician shall report and coordinate resolution with the local NEC or technical support personnel within two business hours of receipt of the problem report. On-site trouble-response for Stakeholder User Group And Mission Support Representative reported problems with wireless devices while operating at exercise locations for Live Field Experiment support. The IT Desktop Support Technician shall respond within two business hours of the problem reported, resolve if possible, or initiate routing of the reported problem to the appropriate source for resolution. The IT Desktop Support Technician will provide support in setting up user computers/workstations prior to Live Field Experiment start dates. Includes imaging computers for Live Field Experiment. Connecting computers to LAN. Troubleshooting LAN cable connections, replace/make LAN cables as required for Live Field Experiment. The IT Desktop Support Technician will provide support in disconnecting/packing all Live Field Experiment automation equipment at the completion of the Live Field Experiment. Provide a monthly summary of actions performed under this task in the monthly progress report. Qualifications Employment Requirements: Your employment with the Company is contingent on you maintain the following certifications and qualifications. Possess active Computing Technology Industry Association (COMPTIA) A+, and Security+ Certifications. Microsoft Technology Specialist Certification (MS Windows 7 and 10) Acquire, possess, and maintain appropriate Computing Environment Certification (WIN10) or current computing certificate as directed by the Department of Defense (DoD) Acquire, possess, and maintain appropriate certification as a Microsoft Certified Technology Specialist in Windows 10. Acquire, possess, and maintain current knowledge of Microsoft operating systems, Office products, and Adobe products. DoD Secret Clearance eligibility The ProSidian IT Desktop Support Technician shall possess or at minimum be able to obtain and maintain SECRET access eligibility through the completion of a NACLC or equivalent security clearance investigation adjudicated by DoD The IT Desktop Support Technician shall provide Microsoft Certified Technology Specialist in Microsoft Windows 7 or Windows 10. The ProSidian IT Desktop Support Technician shall either be a United States Citizen or authorized to work in the United States The IT Desktop Support Technician shall comply with all applicable laws and regulations, including but not limited to Federal Law, New Mexico and Texas State Law(s), Occupational Safety and Health Administration (OSHA) regulations, Army and installation regulations. Required Training. As new Information Technology courses or updates required to fulfill the scope of the work become available, IT Desktop Support Technician shall train and certify its employees. As any mandated DoD training or updates are released by the Army, the Government will train and certify contractor employees. IT Desktop Support Technician will be apprised by the Government of training times and location for which Contractor shall schedule its employees to attend. All training will be conducted during normal operational hours. IT Desktop Support Technician Travel: The primary place of performance will be Fort Bliss, Texas; however The IT Desktop Support Technician shall travel to both other continental United States (CONUS) and outside continental US (OCONUS) locations. Travel to Germany, travel to the Republic of Korea (ROK), travel to Japan, travel to Poland, and travel throughout the Continental United States The support outside Fort Bliss, Texas area will be designated as TDY. The IT Desktop Support Technician shall obtain all necessary travel documents to execute travel as required, including but not limited to U.S. Government-issued passports to support OCONUS travel requirements. All employees must comply with all guidance, instructions, and general orders applicable to U.S. Armed Forces and DoD civilians and issued by the Theater Commander or his/her representative. This shall include any and all guidance and instructions issued based on the need to ensure mission accomplishment, force protection, and safety. The IT Desktop Support Technician shall be required to travel to CONUS/OCONUS locations to perform under field conditions and must be responsible to fulfill all current regulatory and policy requirements to ensure mission accomplishment, force protection, and safety when required for travel to Germany, travel to Republic of Korea (ROK), travel to Japan, travel to Poland, and travel throughout the continental United State. Additional Information As a condition of employment, all employees are required to fulfill all requirements of the roles for which they are employed: establish, manage, pursue, and achieve annual goals and objectives with Documented Goals for each of the firm's Eight ProSidian Global Competencies [1 - Personal Effectiveness | 2 - Continuous Learning | 3 - Leadership | 4 - Client Service | 5 - Business Management | 6 - Business Development | 7 - Technical Expertise | 8 - Innovation & Knowledge Sharing (Thought Leadership)]; and to support all business development and other efforts on behalf of ProSidian Consulting. CORE COMPETENCIES Teamwork - the ability to foster teamwork collaboratively as a participant and effectively as a team leader Leadership - the ability to guide and lead colleagues on projects and initiatives Business Acumen - understanding and insight into how organizations perform, including business processes, data, systems, and people Communication - ability to effectively communicate to stakeholders of all levels orally and in writing Motivation - persistent in pursuit of quality and optimal client and company solutions Agility - ability to quickly understand and transition between different projects, concepts, initiatives, or workstreams Judgment - exercises prudence and insight in the decision-making process while being mindful of other stakeholders and long-term ramifications Organization - the ability to manage projects and actions and prioritize tasks OTHER REQUIREMENTS Business Tools - understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint, and Word, proficient with Adobe Acrobat, data analytic tools, and Visio, and the ability to quickly learn other tools, as necessary. Business Tools - understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint, and Word, proficient with Adobe Acrobat, data analytic tools, and Visio, and the ability to quickly learn other tools, as necessary. Commitment - to work with intelligent, interesting people with diverse backgrounds to solve the most significant challenges across private, public, and social sectors Curiosity - the ideal candidate exhibits an inquisitive nature and the ability to question the status quo among a community of people they enjoy and teams that work well together Humility - exhibits grace in success and failure while doing meaningful work where skills have an impact and make a difference Willingness - to constantly learn, share, and grow and to view the world as their classroom BENEFITS AND HIGHLIGHTS ProSidian Employee Benefits and Highlights: Your good health and well-being are essential to ProSidian Consulting. At ProSidian, we invest in our employees to help them stay healthy and achieve work-life balance. We are also pleased to offer the Employee Benefits Program, designed to promote your health and personal welfare. Our growing list of benefits currently includes the following for Full-Time Employees: Competitive Compensation: The pay range begins in the competitive ranges with Group Health Benefits, Pre-tax Employee Benefits, and Performance Incentives. The Company contributes a fixed dollar amount each month towards the Plan you elect for medical and dental benefits. Contributions are deducted on a pre-tax basis. Group Medical Health Insurance Benefits: ProSidian partners with BC/BS to offer a range of medical plans, including high-deductible health plans or PPOs. ||| Group Dental Health Insurance Benefits: ProSidian dental carriers - Delta, Aetna, Guardian, and MetLife. Group Vision Health Insurance Benefits: ProSidian offers high/low vision plans through 2 carriers: Aetna and VSP. 401(k) Retirement Savings Plan: 401(k) Retirement Savings Plans help you save for your retirement for eligible employees. A range of investment options is available with a personal financial planner to assist you. The Plan is a pre-tax Safe Harbor 401(k) Retirement Savings Plan with a company match. Vacation and Paid Time-Off (PTO) Benefits: Eligible employees use PTO for vacation, a doctor's appointment, or any number of events in their life. These benefits include Vacation/Sick days - 2 weeks/3 days | Holidays - 10 ProSidian and Government Days are given. Pre-Tax Payment Programs: Pre-Tax Payment Programs are premium-only plans (POPs) that offer eligible employees a complete Flexible Spending Account (FSA) Plan and a tax benefit. Purchasing Discounts & Savings Plans: We want you to succeed financially. Therefore, we offer a Purchasing Discounts & Savings Plan through The Corporate Perks Benefit Program. This provides special discounts for eligible employees on products and services you buy daily. Security Clearance: Due to the nature of our consulting engagements, Security Clearance is required for Engagement Teams handling sensitive Engagements in the Federal Marketplace. A Security Clearance is a valued asset in your professional portfolio and adds to your credentials. ProSidian Employee & Contractor Referral Bonus Program: ProSidian Consulting will pay up to $5k for all referrals employed for 90 days for candidates submitted through our Referral Program. Performance Incentives: Due to the nature of our consulting engagements, performance incentives are associated with each new client that each employee works to pursue and support. Flexible Spending Account: FSAs help you pay for eligible out-of-pocket health care and dependent daycare expenses on a pre-tax basis. You determine your projected costs for the Plan Year and then elect to set aside a portion of each paycheck into your FSA. Supplemental Life/Accidental Death and Dismemberment Insurance: If you want extra protection for yourself and your eligible dependents, you can elect supplemental life insurance. D&D covers death or dismemberment from an accident only. Short- and Long-Term Disability Insurance: Disability insurance plans are designed to provide income protection while you recover from a disability. ADDITIONAL INFORMATION - See Below Instructions On The Best Way To Apply ProSidian Consulting is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, Vietnam era, or another eligible veteran status, or any other protected factor. All your information will be kept confidential according to EEO guidelines. ProSidian Consulting has pledged to the Hiring Our Heroes Program of the US Chamber of Commerce Foundation and the "I Hire Military" Initiative of The North Carolina Military Business Center (NCMBC) for the State of North Carolina. All applicants are encouraged to apply regardless of Veteran Status. Furthermore, we believe in "HONOR ABOVE ALL"-success while doing things the right way. Pride comes from the challenge; the reward is excellence in the work. For Easy Application, Use Our Career Site Located On Http://*****************/ Or Send Your Resume, Bios, And Salary Expectations / Rates To *********************** & ************************* ONLY CANDIDATES WITH THE REQUIRED CRITERIA ARE CONSIDERED. Be sure to place the job reference code in the subject line of your e-mail. Be sure to include your name, address, telephone number, total compensation package, employment history, and educational credentials. Risk Management | Compliance | Business Processes | IT Effectiveness | Engineering | Environmental | Sustainability | Human Capital

H2 Performance Consulting is subject to the Vietnam Era Veteran's Readjustment Assistance Act as a Federal Contractor and is an Equal Opportunity/Affirmative Action Employer and strives to build a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status. Additionally, as mandated under Executive order 12989, H2 is required to verify employment eligibility of selected candidates through the Department of Labor's - E-Verify. H2 Performance Consulting (H2) is seeking a Helpdesk Specialist to join our new project supporting the White Sands Missile Range in White Sands, NM. This work will be performed 100% on-client. The Help Desk Support Specialist responsibilities will include: * Providing user management support for processing account create and change request forms, submitting and tracking account requests, troubleshooting individual account issues, account creation, account termination * Recording, analyzing, and preparing required reports regarding problem resolution occurrences and trends * Developing standard operating procedures and user self-help training aids (e.g. tips and tricks, frequently asked questions) for recurring problems * Ensures the timely process through which problems are controlled. * Problem recognition, research, isolation, resolution, and follow-up steps. * Supports end users on a variety of issues. * Identifies, researches, and resolves technical problems. * Responds to telephone calls, email, and personnel requests for technical support. * Documents, tracks, and monitors the problem to ensure a timely resolution. * Follows an ITIL process to resolve incidents from beginning to end and has a very mature customer service outlook.

Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services. If you're looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! Link is quality and compliance-focused, under our guiding philosophy "Mission First, Customer Always". We are ISO 9001:2015, ISO 20000-1:2018, ISO 27001:2022 certified and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Technician (Intermediate-Level) to join our team at White Sands Missile Range, NM. * Must be a US Citizen * Must have an active DoD Top Secret Clearance * Non-remote (relocation incentive available) The Service Desk Technician will interact directly with users and stakeholders to resolve Tier I and Tier II technical issues for the Army Research Laboratory in White Sands Missile Range, NM. You will be a part of a diverse team supporting a globally distributed information systems, responsible for the analysis, administration, voice, video, and data communications networks. Join our dynamic team at a top-tier organization, where work-life balance and employee well-being take center stage. This exciting opportunity lets you contribute to cutting-edge projects while safeguarding our national security. Job Responsibilities: * Provide Tier I and Tier II technical support for hardware and software. * Recommend system modifications to enhance the usability of Information Systems and network resources. * Route and escalate requests to Tier III and other teams for quick customer issue resolution. * May work alongside network services, software systems engineering teams, and/or application development teams to restore service and correct core problems. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Qualifications * Must be a US Citizen. * Must have an active DoD Top Secret Clearance * High School Diploma with five (5+) years of relevant experience working in an IT or Service Desk environment. * IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.). * Ability to work with customers to develop new value-added programs and data solutions with existing structures and new requirements. * Ability to work in a fast-paced and constantly evolving environment. * Must receive Microsoft 365 Certified: Endpoint Administrator Associate, or equivalent, within 6 months of start date. Preferred: * Proficiency with Microsoft Office products. * Experience creating and modifying documentation for technical processes and procedures. * Experience working in a Department of Defense (DoD) environment. * A problem solver and troubleshooter who thrives in resolving complex problems. * Strong self-starter requiring minimal supervision. * Excellent communication skills (written and oral) and interpersonal skills. * Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks. Additional Information Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation incentive program, certification reimbursement program, retirement, and more. Link Solutions, Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.

Description & Requirements The Lead of Software Governance will lead initiatives that ensure enterprise software systems are implemented, maintained, and governed with security, efficiency, and compliance. This role bridges technical operations and governance, combining hands-on IT expertise with strong process and risk management capabilities. Working closely with Privacy, Security, Data Governance, Artificial Intelligence and Operational teams, this manager ensures that software investments are secure, compliant, and aligned to organizational goals. The ideal candidate has a background in IT operations, software implementation, or technology support, and a growing passion for governance, risk management, and process improvement. This position will lead Software Governance for Maximus, ensure operational continuity and strengthen the maturity of software governance practices across the organization. This is a remote position Essential Duties and Responsibilities: - Manage the intake process, risk assessment, and governance of software acquisitions across business units. - Partner with Software Governance Board stakeholders to ensure all software aligns with security, compliance, and lifecycle standards. - Develop and maintain software governance processes that ensure proper onboarding, renewal, and decommissioning of applications. - Serve as a key escalation point for software governance related issues; coordinate multi-team resolution. - Integrate regulatory and licensing requirements into governance workflows (e.g., CMMC, SOX, NIST, ISO 27001). - Own software documentation, SOPs, and audit readiness materials, ensuring accuracy and alignment with governance standards. - Identify opportunities for process automation and efficiency within software governance and process workflows. - Support the Senior Manager of IT Governance by ensuring continuity of governance operations and providing subject matter expertise on software lifecycle governance to cross-functional teams. - Lead cross-functional working groups to improve the software review process, risk assessments, and end-user experience. - Build and maintain strong relationships with SMEs and internal stakeholders. Job-Specific Essential Duties and Responsibilities: - Manage the intake process, risk assessment and governance of software acquisitions across business units. - Partner with Software Governance Board stakeholders to ensure all software aligns with security, compliance, and lifecycle standards. - Develop and maintain software governance processes that ensure proper onboarding, renewal, and decommissioning of applications. - Serve as a key escalation point for software governance related issues and coordinate resolution across IT and business teams. - Support and enforce compliance with corporate policies, licensing agreements, and regulatory frameworks (e.g., CMMC, SOX, NIST, ISO 27001). - Maintain software documentation, SOP's, and audit readiness materials. - Identify opportunities for process automation and efficiency within software governance and process workflows. - Act as deputy to the Director of IT Governance, ensuring continuity of governance operations and serving as an internal consultant for software lifecycle issues. - Lead cross-functional working groups to improve the software review, process, risk assessments, and end-user experience. - Build and maintain strong relationships with SME's and internal stakeholders. Minimum Requirements - Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience. Job-Specific Minimum Requirements: - Bachelor's degree in information technology, Computer Science, or a related field or sufficient experience. - 7+ years of experience in IT project management, IT governance, software implementation, or Information Technology roles. - Proven experience managing or supporting enterprise software environments (e.g., SaaS, on-premise, cloud-based systems). - Familiarity with software lifecycle management, configuration management, and Application Portfolio management. - Strong understanding of IT risk, compliance, and governance frameworks. - Demonstrated ability to lead cross-functional teams and manage multiple priorities in a fast-paced environment. - Excellent communication, problem-solving, and facilitation skills. - Technical and Analytical Acumen - Process and Continuous Improvement - Risk Management and Compliance - Collaboration and Influence - Vendor and Stakeholder Engagement - Strategic Problem Solving Preferred Skills and Qualifications: - Experience managing or contributing to software asset management (SAM) or governance programs. - Hands-on experience with ITSM or ITIL-based service delivery processes. - Familiarity with Smartsheet, ServiceNow, Coupa, Jira, or asset tracking tools. - Certifications such as ITIL, GRC, or PMP are a plus. #techjobs #VeteransPage EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 130,000.00 Maximum Salary $ 165,000.00

GovCIO is currently hiring for a Journeyman System Administrator with an active Secret clearance. This position will be located in El Paso, TX and will be a hybrid remote position. **Responsibilities** Establishes and maintains smooth operation of computer systems (to include operating systems, software and hardware) in networked or stand-alone configurations, maintains system integrity, and upgrades systems and/or servers as required. May create and document new methods supporting network/system operations and implement changes to procedures. Consults with support teams, help desks, customers and other technical staff in the resolution of problems, coordinates and performs operation and/or maintenance activities for networks/servers, identifies recurring problems and recommends steps to reduce the severity or frequency of problems. May plan for the transition of development and/or production environments to new technologies, utilize system software to monitor the performance of system files, manage system data to maintain performance efficiencies and/or study system requirements to determine proper server installation methods and procedures. + Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations. + Plan, coordinate, and implement network/system security measures in order to protect data, software, and hardware. + Provides regular monitoring and analysis regarding short and long-range planning for in-house systems. + Prepares or ensures that appropriate documentation exists, including operational instructions. + Writes or modifies basic scripts to resolve performance problems and automate administration tasks. + Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes. **Qualifications** + High School with 6 - 9 years system administration (or commensurate experience) + Active Secret clearance and able to acquire and maintain DEA suitability. \#bluestone **Company Overview** GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? **What You Can Expect** **Interview & Hiring Process** If you are selected to move forward through the process, here's what you can expect: + During the Interview Process + Virtual video interview conducted via video with the hiring manager and/or team + Camera must be on + A valid photo ID must be presented during each interview + During the Hiring Process + Enhanced Biometrics ID verification screening + Background check, to include: + Criminal history (past 7 years) + Verification of your highest level of education + Verification of your employment history (past 7 years), based on information provided in your application **Employee Perks** At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including: + Employee Assistance Program (EAP) + Corporate Discounts + Learning & Development platform, to include certification preparation content + Training, Education and Certification Assistance* + Referral Bonus Program + Internal Mobility Program + Pet Insurance + Flexible Work Environment *Available to full-time employees Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience. **We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. **Posted Pay Range** The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. **Posted Salary Range** USD $71,150.00 - USD $98,500.00 /Yr. Submit a referral to this job (********************************************************************************************************************************************* **Location** _US-TX-Fort Bliss_ **ID** _2025-7153_ **Category** _IT Infrastructure & Network Engineering & Operations_ **Position Type** _Full-Time_

Purpose: This position manages and directs the overall information systems activities for a District Attorneys Office and its associated satellite offices, a statewide network, or a large-scale systems project. Supervision: Incumbent receives administrative direction from the District Attorney or the Chief Technology Officer. Incumbent supervises other subordinate staff. Examples of Work Performed: Incumbent manages and directs the overall information systems activities and services in support of a multiple-site district network; designs and manages the maintenance of the local area networks; develops and monitors information systems goals and objectives; establishes, implements, and monitors information systems policies, procedures and standards; assists in the development of the information systems budget and information technology plan; monitors information systems budget and expenditures; manages information systems contracts; and performs other related job duties Distinguishing Characteristics: This is a management level position which primarily involves the management of information systems resources in an open-platform environment. Working Conditions: Work is performed in an office environment. Physical effort and frequent travel may be required. Incumbent may be required to work beyond normal working hours. Consistent exposure to VDTs, CRTs and other electrical devices can be expected. Knowledge, Skills, and Abilities: This position requires extensive knowledge of information systems technology, operating systems, systems applications and development, knowledge of design, implementation, and maintenance of network systems; effective writing and verbal communication skills, effective systems analytical skills, effective management skills; ability to analyze and recommend solutions to complex systems situations, ability to evaluate and allocate staff resources to accomplish goals and objectives. Requirements: Bachelors degree from an accredited college or university in Business Administration or Management with a technology emphasis, Computer Science, or IT related engineering or other directly related field. Six (6) years directly related work experience and/or education in IT and IT management including two (2) years directly related work experience in information systems, database administration, and/or systems design and analysis. Preferred Qualifications: Bachelors degree from an accredited college or university in Business Administration or Management with a technology emphasis, Computer Science, or IT related engineering or other directly related field. Eight (8) years directly related work experience and/or education in IT and IT management including four (4) years directly related work experience in information systems, database administration, and/or systems design and analysis.

Network Technician Position Description: Serves as a network technician supporting the US Army Joint Modernization Command (JMC), G6/NETOPS section. Responsible for installing, configuring, operating, repairing, maintaining, troubleshooting, and diagnosing PCs, servers, network hardware, network software, and other peripheral equipment associated with the Joint Modernization Command Support Network (JMCSN) prior to large-scale experiments and ensure daily operation during execution of the experiments. A total of three network enclaves will be supported: Secret Internet Protocol Router Network (SIPRNet), Coalition Network, and the Non-classified Internet Protocol (IP) Router Network (NIPRNet) (Colorless). Must have the ability to install, maintain, repair, and inspect network cabling and other hardware and the ability to quickly respond with solutions to malfunctions, while making sure that the designated computers and network equipment remains functional. Must be knowledgeable in troubleshooting, repairing, and problem-solving techniques and knowledgeable in network control programs, network management, and network architecture design. Must also have excellent communication skills, critical thinking skills, practice attention to detail, possess technical writing ability, and problem-solving, as well as the requisite technical expertise and familiarity with Windows, Apple, Unix, and Linux server operating systems. More specifically, the individual must be able to perform the following tasks. Run security and vulnerability scans Upgrade hardware and software Resolve server-related customer support problems Provide router and switch configurations for the JMCSN. Provide design, configuration and maintenance for the JMCSN Operate and maintain the JMCSN. Provide design, configuration and maintenance of voice over internet protocol networks. Provide design and maintenance of various data collections and instrumentation networks. Install, and maintain the JMCSN at designated building. Install, configure and operate routers and switches in support of annual experiments at remote locations, CONUS and OCONUS. Install, terminate and test cabling at remote exercise location. Image, setup and connect client laptops as necessary to support exercise control (EXCON) personnel at remote exercise location. Required: Bachelor's degree in Information Technology 5-10 years of experience planning and integrating U.S. Army and Joint networks, mission command systems, and computer simulations Expertise in MS Office applications IT certification requirements: CompTIA A+ CompTIA Network+ CompTIA Security+ Cisco Certified Network Associate (CCNA) Cisco Certified Network Professional Routing & Switching (CCNP R&S) Security Clearance: US SECRET required Travel: Approximately 20% a year to CONUS and OCONUS locations Benefits: 401(k), Paid Time Off (PTO), Paid Holidays, Medical and Dental Plans, Life and Disability insurance, Education Assistance (and more). JANUS strives to provide opportunities for career growth through training and development. We also offer an attractive comprehensive benefit package to include health and welfare plans and financial products. As part of a total rewards program, employees can benefit from our referral bonus program, and other various employee awards. JANUS Research Group takes pride in our benefit package and rewards program which has earned us the certification of a Great Place to Work JANUS Research Group provides reasonable accommodation so that qualified applicants with a disability may participate in the selection process. Please advise us of any accommodations you request to express interest in a position by e-mailing: Alisha Pollard, Director of Human Resources at ******************************** or calling **************. Please state your request for assistance in your message. Only reasonable accommodation requests related to applying for a specific position within JANUS Research Group will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with JANUS Research Group. JANUS Research Group participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Job SummaryThe IT Support Technician delivers frontline support to EAW staff and student workers across on-site and remote locations. This role owns rapid triage and resolution of hardware, software, account, and connectivity issues; executes repeatable onboarding/offboarding; and maintains accurate documentation. This is a seasonal position with an expected end date of April 30, 2026, or sooner depending on the needs of the organization.Roles & Responsibilities Incident & Request Handling: Triage, troubleshoot, and resolve tickets via Samanage within SLA (priority-based). Support via Teams, phone, email, and in person; document root cause and steps taken. Aim for first-contact resolution where possible; clearly communicate ETAs/next steps. Devices & Endpoint Management: Image, enroll, and deploy Windows laptops via Intune/Autopilot; apply baselines and required apps. Replace/repair peripherals (docks, monitors, headsets, keyboards, YubiKeys). Perform health checks (disk, patch, antivirus status) and remediate. Accounts & Access: Create, modify, disable accounts in Entra ID / on-prem AD per RBAC and least-privilege. Manage group membership, mailbox/shared mailbox access, distribution lists, and licenses. Collaboration & SaaS Support: Support Microsoft 365 (Outlook, Teams, OneDrive/SharePoint), Zoom, Slack, and other approved SaaS. Troubleshoot MFA/SSO issues, profile problems, meeting/device performance. Diagnose Wi-Fi/LAN/VPN problems; validate with basic tests. Knowledge & Documentation: Create/update KB articles for repeat issues; keep “How-To”s and SOPs current. Education/Experience High school diploma or GED required; associate's degree or equivalent technical coursework in IT/IS preferred. 1-2 years of hands-on IT support/help desk experience. Proficiency with Windows 11, Microsoft 365 (Outlook, Teams, OneDrive/SharePoint), and remote support tools. Working knowledge of Entra ID/Azure AD and on-prem AD for user/account management, group membership, and basic RBAC. Experience with Intune/Autopilot for imaging/enrollment and baseline policy/application deployment. Familiarity with Zoom and Slack; ability to troubleshoot MFA/SSO sign-in issues. Comfort with network fundamentals (TCP/IP, DNS, DHCP, Wi-Fi, VPN). Security-minded practices: BitLocker, Microsoft Defender (AV/EDR), phishing triage and escalation. $17 - $18 an hour Non-Exempt AFFIRMATIVE ACTION PLAN / EQUAL EMPLOYER OPPORTUNITY (AAP/EEO) STATEMENT: Education at Work (E@W) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, E@W complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. EAW expressly prohibits workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of E@W's employees to perform their job duties may result in discipline up to and including termination of employment.

IT Systems Administrator - Franklin Mountain Management | Full-Time | El Paso, TX Franklin Mountain Management (FMM) provides best-practice Business Services to FMI and FM family of companies in the areas such as Financial Accounting, Investor Relations, HR, IT, Purchasing and Procurement, Legal, and Risk Management. FMM is seeking an Information Technology professional to join our team in the role of IT Systems Administrator. The position is located in Franklin Mountain Management, LLC located in Downtown El Paso, TX, we offer competitive pay, benefits, and opportunity for advancement. Job Summary: The IT Systems Administrator provides essential technical support for Franklin Mountain Management. This role assists with troubleshooting, resolving basic IT issues, and supporting production staff and equipment on the shop floor. The position is critical to maintaining uptime and efficiency in a fast-paced manufacturing environment. Principal Duties & Responsibilities: Respond promptly to help desk requests from production and office staff, including machine operators and print technicians. Troubleshoot and resolve basic hardware and software issues for computers, printers, barcode scanners, and production equipment. Assist with setup, configuration, and maintenance of workstations and printers in manufacturing and office areas. Support users with login issues, password resets, and access to software (ERP, MES, print management, Office 365). Escalate complex issues to higher-level IT staff or vendors as needed. Document support requests, solutions, and recurring problems. Perform routine checks on production line computers, print servers, and network connectivity. Assist with inventory tracking of IT equipment and supplies. Follow organizational IT processes, procedures, and security guidelines. Provide hands-on support for basic troubleshooting of production line automation systems and print management solutions. Maintain a clean and organized work area, including IT storage and repair spaces. Education, Skills and Experience Requirements: Bachelor's degree in computer science, information technology with 2 plus years of experience or associate's degree with 4 plus years of experience Strong knowledge of Windows Operating Systems Microsoft Office 365 Familiarity with printers, barcode/RFID systems, and basic networking concepts. Strong problem-solving and communication skills. Ability to work effectively with production staff and management. Willingness to learn and adapt to new technologies and manufacturing processes. Availability for after-hours or weekend support as needed.

GovCIO is currently hiring for a Journeyman System Administrator with an active Secret clearance. This position will be located in El Paso, TX and will be a hybrid remote position. Responsibilities Establishes and maintains smooth operation of computer systems (to include operating systems, software and hardware) in networked or stand-alone configurations, maintains system integrity, and upgrades systems and/or servers as required. May create and document new methods supporting network/system operations and implement changes to procedures. Consults with support teams, help desks, customers and other technical staff in the resolution of problems, coordinates and performs operation and/or maintenance activities for networks/servers, identifies recurring problems and recommends steps to reduce the severity or frequency of problems. May plan for the transition of development and/or production environments to new technologies, utilize system software to monitor the performance of system files, manage system data to maintain performance efficiencies and/or study system requirements to determine proper server installation methods and procedures. Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations. Plan, coordinate, and implement network/system security measures in order to protect data, software, and hardware. Provides regular monitoring and analysis regarding short and long-range planning for in-house systems. Prepares or ensures that appropriate documentation exists, including operational instructions. Writes or modifies basic scripts to resolve performance problems and automate administration tasks. Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes. Qualifications High School with 6 - 9 years system administration (or commensurate experience) Clearance Required: Secret clearance with ability to obtain and hold DEA suitability DEABLUESTONE #bluestone Company Overview GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? What You Can Expect Interview & Hiring Process If you are selected to move forward through the process, here's what you can expect: During the Interview Process Virtual video interview conducted via video with the hiring manager and/or team Camera must be on A valid photo ID must be presented during each interview During the Hiring Process Enhanced Biometrics ID verification screening Background check, to include: Criminal history (past 7 years) Verification of your highest level of education Verification of your employment history (past 7 years), based on information provided in your application Employee Perks At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including: Employee Assistance Program (EAP) Corporate Discounts Learning & Development platform, to include certification preparation content Training, Education and Certification Assistance* Referral Bonus Program Internal Mobility Program Pet Insurance Flexible Work Environment *Available to full-time employees Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Pay Range The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. Posted Salary Range USD $71,150.00 - USD $98,500.00 /Yr.