IT Support Specialist
Information technology professional job in Indianapolis, IN
Summary: Provides technical support and customer service to employees experiencing hardware, software, and network-related issues. This role is responsible for diagnosing and resolving technical problems, maintaining system functionality, and ensuring that users receive prompt and professional assistance.
Essential Duties and Responsibilities:
Serve as the primary point of contact for technical assistance requests via phone, email, or ticketing system.
Provide Tier 1 and Tier 2 support for hardware, software, and network issues across manufacturing, laboratory, and office environments.
Escalate complex issues to higher-level IT staff when necessary and follow up to ensure resolution.
Maintain accurate records of support requests, actions taken, and resolutions in the help desk system.
Troubleshoot and resolve user access issues, application errors, and device connectivity problems while ensuring compliance with change control procedures.
Support GMP-compliant systems by following validated procedures and maintaining proper documentation for all support activities.
Manage user accounts, permissions, and access controls in accordance with company security policies and data integrity requirements.
Install, configure, and maintain IT assets (computers, peripherals, printers, scanners) used in both GMP and non-GMP areas.
Ensure proper handling and documentation of any changes or system updates in compliance with IT SOPs and change management policies.
Work with Quality Assurance (QA) to ensure IT processes and documentation meet audit and validation standards.
Maintain the IT asset inventory, software license tracking, and support audit readiness activities.
Support end users with Microsoft 365, ERP, LIMS, and other validated business applications.
Participate in IT projects related to system upgrades, validation, and infrastructure improvements.
Promote adherence to data integrity, security, and confidentiality policies in all IT operations.
Perform other duties as assigned or required.
Competency:
To perform the job successfully, an individual should demonstrate the following competencies:
Self-motivated, with excellent customer service skills.
Strong technical knowledge of Windows OS, Microsoft 365.
Knowledge of remote support tools
Understanding of IT security best practices and MFA technologies.
Ability to manage multiple priorities and work independently.
Strong analytical and problem-solving skills.
Strong written and verbal communication skills with outstanding attention to detail.
Ability to write clear and concise documentation and notes.
Ability to work in a fast-paced environment and meet aggressive deadlines while focusing on quality, compliance, and attention to detail.
Ability to occasionally work evenings and weekends and being available 24 hours a day to address any emergency outages.
Occasional travel between office locations may be required.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience: Associate degree with one to two years related experience and/or training; or equivalent combination of education, certification, and experience.
Other Skills and Abilities
Able to maintain regular and predictable attendance.
Able to establish and maintain effective relationships with those contacted within the line of work.
Needs to be prepared for international travel as needed.
Systems and IT Manager
Information technology professional job in Whitestown, IN
About Accion Performance:
Accion Performance is the science of supply chain and a Morales Group Company. We take logistics to the next level with our unique solutions by helping manufacturers and distributors control their supply chain We design p that reduce costs, increase productivity, and achieve operational objectives - allowing our customers to focus on core business objectives. Learn more: ********************
Why Accion Performance?
We want you to be part of our mission to build better futures. We believe in the relentless pursuit of growth and development of all our teammates. We show courage by communicating candidly and sharing bold ideas. We work humbly to create an inclusive and trusting community. And we are relentless in our pursuit of being a light to our clients and teammates. We stay gritty by embracing perseverance, resilience, and determination in overcoming challenges and achieving success together.
If you are ready to jump on board with a high growth organization, Accion Performance is the place for you. Join our globally diverse culture filled with deep camaraderie and passion for a bolder future. We need hungry, humble and people-smart leaders to help pave the way.
The Position:
The Systems and IT Manager plays an important role within Accion Performance by providing the business knowledge and technical skills to implement technical strategies, evaluate products, and provide a superior level of technical support that benefits the company and customers.
The Duties:
Supervisory Responsibilities
Recruits, interviews, hires, and trains Systems staff
Oversees the daily workflow of the department
Provides constructive and timely performance evaluations
Handles discipline and termination of employees per company policies
Duties/Responsibilities
Embraces and promotes Accion Performance's Warehouse's core values: Be Humble, Be Courageous, Be a Light, and Be Gritty. Plans, organizes, implements, and trains stakeholders on IT-related products
Collaborates with staff, customers, vendors, and managers to understand and assess computing and systems needs and requirements
Leads the 3PL customers' teams in system implementation, onboarding, training, and tasks
Serves as Systems liaison between operating divisions, vendors, customers, and all internal departments to achieve objectives
Interfaces between external customers' operating systems and internal systems to ensure data integrity between the systems
IT integration between third party software
Automation of systems to increase efficiency across the business unit
Creation, automation, and maintenance of customer and internal reporting systems. Not limited to but including: inventory management, PowerBI, Crystal Reporting, SQL reporting, Synapse Anywhere
Evaluates system utilization and primary support for detection and correction of operational problems
Acts as the subject matter expert to advise on system performance, available enhancements, and strategic ways to prevent operational risks
Manages vendor relationships and application sourcing; regularly communicates with key contacts for day-to-day issues and escalations
Ensures connections with trading partners occur without issue
Oversees backup, system testing, system patches and system promotes, security, and user help systems
Drives operational continuous improvement by researching and providing suggestions to internal stakeholders
Remains current on the latest systems and technology trends, options, and offerings
Travels to other Accion Services Warehouse and customer locations as required; up to 25% of the time
Creates and recommends IT budget based on business needs and scalability
Other duties and projects as assigned
Competencies
Strategic Thinking: Develops strategies to achieve organizational goals; Understands organization's strengths and weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
Project Management: Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
Managing People: Includes staff in planning, decision-making, facilitating, and process improvement; Takes responsibility for subordinate's activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback; Fosters quality focus in others; Improves processes, products, and services; Continually works to improve supervisory skills.
Verbal & Written Communication: Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Customer Service: Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Analytical: Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
Business Acumen: Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
Change Management: Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
Innovation: Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
The Qualities:
Bachelor's degree or equivalent in information systems or computer science; master's degree preferred
Five or more years' experience in a similar role; 3PL experience preferred
Advanced knowledge of operating systems, interfaces, computing, and scripting
Highly proficient in the English language
Excellent technical, supervisory, interpersonal, collaboration, and critical-thinking skills
Excellent verbal and written communication skills
Fluent in a variety of programming languages, software, and systems
Basic understanding of managing budgets and expenses
Motivated and growth-oriented
Physical Demands and Work Environment
Most of the work takes place in an office environment within a warehouse with moderate noise
Prolonged periods sitting at a desk and working on a computer
Continually required to talk; hear; use hand and finger dexterity
Frequently required to walk or stand
Occasionally required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl
Specific vision abilities required for this job include close, distance, color, peripheral, depth perception, and the ability to adjust focus
Must be able to lift and carry up to 50 pounds on occasion
Accion Performance Benefits:
Health insurance - Medical, vision, dental and life insurance plans available.
Disability Insurance - Short-term and long-term coverage.
Paid Baby Bonding Time - because family is important.
Competitive PTO
401k Plan -for saving for the future.
Professional Development
A culture of Giving Back - 16 Paid Volunteer Hours
Passport Program - we want to keep the team engaged in the culture we've built.
What we value:
Be Humble
Show up with no Ego and serve others.
Be Courageous
Be willing to step out for what is right and use your voice.
Be a Light
Shine bright when there is darkness.
Be Gritty
Stay hungry, overcome challenges, produce results
Accion Performance is a division of Morales Group Staffing and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
SaaS Application Support Specialist @ Lebanon, IN - 24 months with Ext - Onsite
Information technology professional job in Lebanon, IN
Onsite role
Virtual Interviews
SaaS Application Support Specialist
Duration: 24 Months with EXT
We are seeking a skilled HSE Application Support Specialist to provide technical and functional support for SaaS-based HSE applications within a regulated pharmaceutical environment. The ideal candidate will have strong experience in managing enterprise applications, collaborating with vendors, and ensuring compliance with system qualification standards.
Key Responsibilities:
Provide end-to-end support for HSE SaaS applications in an enterprise environment.
Manage user requests, incidents, and enhancements, coordinating closely with the vendor to implement changes.
Evaluate and understand the technical impact of vendor-proposed updates or modifications.
Configure and qualify SaaS applications in accordance with defined IT & Cyber Security Policy - this is a mandatory requirement.
Ensure compliance with organisational and regulatory standards in all system changes and support activities.
Collaborate with cross-functional teams, including Solution Architects, Cyber Security, IT, Quality, and HSE departments, to deploy a third-party solution.
Support integration and basic configuration involving tools such as PowerApps and SharePoint.
Qualifications & Skills:
Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
Proven experience supporting applications in an enterprise environment.
Hands-on experience working with SaaS applications, preferably within the pharma or life sciences domain.
Understanding of CSV (Computer System Validation) principles and regulatory compliance requirements is an added advantage (Good to have)
Experience with PowerApps, SharePoint, and general IT application configuration.
Knowledge of HSE (Health, Safety, and Environment) applications or processes is a strong advantage.
Excellent communication, coordination, and problem-solving skills.
Preferred Experience:
Previous experience supporting or implementing applications in the HSE domain within a pharma or GxP environment.
Familiarity with vendor management and SaaS operations in a regulated setup.
Experience in working with applications such as ServiceNow, Intelex, and Veeva QualityOne is an added advantage
Desktop Support Specialist
Information technology professional job in Indianapolis, IN
Key Responsibilities:
· Provide second-level technical support for desktop/laptop hardware, software, and peripheral
issues.
· Diagnose and resolve advanced technical issues escalated from the L1 support team.
· Install, configure, and maintain operating systems, software applications, and system updates.
· Perform root cause analysis to identify recurring technical problems and develop solutions.
· Excellent in troubleshooting break/fix issues of windows and mac computers
· Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.
· Collaborate with IT team members on projects, upgrades, and implementations.
· Maintain accurate records of work performed, issues, and resolutions using the company's
ticketing system.
· Provide remote support and troubleshooting for users working from home or in the field.
· Train and mentor junior support technicians as needed.
· Ensure compliance with IT policies, security protocols, and best practices.
· Perform routine maintenance and inspections to ensure optimal performance of equipment
· Build and maintain strong relationships with end users and ensure user satisfaction
Qualifications:
· Associate's or bachelor's degree in information technology, Computer Science, or related
field, or equivalent work experience.
· 2+ years of experience in a desktop support or similar role.
· Strong knowledge of Windows and Mac operating systems.
· Proficiency with Microsoft Office Suite and other common software applications.
· Experience with Active Directory, group policies, and user account management.
· Familiarity with remote desktop tools and support software.
· Excellent problem-solving and analytical skills.
· Strong communication and interpersonal skills.
· Ability to work independently and as part of a team.
· Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support
Technician (MCDST) are a plus
Deskside Support Technician
Information technology professional job in Avon, IN
: -
available
Working schedule: 7.00 AM to 4.00 PM
Regional Support. The Selected Resource will be open to travel for about 2 hrs.
Regional resources are preferred to be located in the following offices: Midwest Region - Avon, IN
24/7 on-call support
The Deskside support member should have strong technical knowledge and hands-on experience in the following technologies:
ITIL & Ticketing System Familiarity
Microsoft Client OS (Win10, 11)
Basic network configuration and troubleshooting (static IP, DHCP, DNS)
Microsoft 365 Support
Print and File share services
Hardware Break-fix/Replacement
Patch Management
Application installation and troubleshooting
Imaging & Device Provisioning
Detailed Job Description
Over 5 years of hands-on experience in desktop support and end-user computing.
Skilled in Microsoft Windows OS (Windows 10/11) administration, deployment, and troubleshooting.
Proficient in Microsoft 365 support (Outlook, Teams, OneDrive, SharePoint, Office apps).
Strong experience with endpoint security tools like Defender for Endpoint, CrowdStrike, BitLocker, and secure boot.
Experienced in using tools like SCCM, Intune, Workspace ONE, and ManageEngine for system management and remote support.
End-to-end knowledge of desktop/laptop lifecycle - from build and deployment to maintenance and decommissioning.
Provide support for hardware (PCs, printers, scanners, smartphones) and software issues, including VPN troubleshooting.
Comfortable with remote support tools such as RDP, TeamViewer, AnyDesk, and enterprise solutions.
Capable of documenting solutions and creating user-friendly knowledge base articles.
Work collaboratively with IT teams to maintain a stable and efficient desktop environment.
Experienced in working in a global delivery model with strong communication, analytical, and time management skills.
Proactive, detail-oriented, and passionate about improving end-user experience through reliable IT support.
Primary Job Duties:
General support and troubleshooting for all CSX technology devices
Remote and/or onsite end-user support for all technology-related items
Assist with device install, replacement, and refresh as needed (including desktops, laptops, tablets, mobile devices, scanners, and printers)
Document ServiceNow incidents assigned to the support team
Coordinate and assist with field-focused technology app/tool testing and implementations, which may include end-user training
Mobile Operations Command Center (MOCC) Support
o Assist TFO Team with quarterly maintenance on MOCC
o Provide onsite end-user support when MOCC is deployed
Site surveys
o Regular walkthrough at field locations
o Perform checks of technology devices and connectivity
o Identify unused and/or underutilized devices for possible reclaim
o Documented inventory of technology devices at each location
Device reclamation
o Removal of unused devices from field locations
o Retrieve RMA'd (damaged) devices from end users
o Recover devices from terminated employees
o Document all reclaimed devices before shipping to the warehouse
Desirable (not mandatory): Relevant technical & process certifications:
ITIL V4 Foundations
MD-102: Endpoint Administrator
Microsoft 365 Certified: Fundamentals - MS-900
IT Security Analyst
Information technology professional job in Indianapolis, IN
Only USC and GC
Are you passionate about cybersecurity and ready to protect the digital backbone of an innovative engineering firm? We're looking for a skilled IT Security Analyst to join our team and help secure mission-critical systems, proprietary data, and infrastructure. Join a team where your cybersecurity expertise directly supports groundbreaking engineering projects. Apply now or message us to learn more!
Responsibilities
• Monitor and analyze network traffic for threats and vulnerabilities
• Conduct regular security assessments and penetration testing
• Work collaboratively with Infrastructure team to learn and review firewalls, antivirus, and intrusion detection/prevention systems - Maintain Secure by Design Approach
• Investigate and respond to security incidents
• Continually develop (update) and implement cybersecurity policies and procedures
• Collaborate with engineering and IT teams to secure sensitive project data
• Stay ahead of emerging threats and technologies
• Be passionate about:
o Learning new technologies
o Working collaboratively in a team atmosphere
Qualifications
Must-Haves:
• Bachelor's degree in Computer Science, Cybersecurity, or related field
• 3+ years of experience in IT security roles
• Strong knowledge of network protocols, firewalls, and endpoint protection
• Experience with SIEM tools - Understand and develop queries and expressions
• Basic Understanding of NIST, SOC2, CMMC or similar frameworks
• Excellent communication and problem-solving skills
• Excellent written and documentation skills
Nice-to-Haves:
• Certifications: CISSP, CISM, CEH, or Security+
• Experience with cloud security (AWS, Azure)
• Scripting knowledge (Python, PowerShell)
• Exposure to engineering software platforms (AutoCAD, SolidWorks)
• Familiarity with Zero Trust architecture
Information Technology Security Analyst
Information technology professional job in Indianapolis, IN
Title: Info Security Analyst
Duration: 6 Months
Flexibility: Hybrid
City: Local candidates only. Indianapolis IN
Interview type: Web cam only
Resource will works as Information Security Analyst responsible for auditing and monitoring systems containing confidential information.
Local candidates only.
Resource will work as an Information Security Analyst responsible for auditing and monitoring systems containing confidential information. This position is also responsible for helping the organization manage its risks by monitoring the organization's IT systems for inefficiencies, inaccuracies, mismanagement, etc. Tasks will include assisting with the configuration of data, application, network, and IAAM logs; assisting with log reporting tools; and monitoring systems for security problems. The position participates in all aspects of the technology audit and monitoring including the planning, control analysis, testing, issue development, and reporting phases. This position will also participate in all federal and state audits. Employee works in an Information Technology Division under the guidance of the Security Manager.
The essential functions of this role are as follows:
Monitors and keep supervisor informed of status of information security and confidentiality conditions, including problem areas and recommended enhancement;
Interfaces with user customers to understand their security needs and implement procedures to accommodate them including training and assessment.
Assists with preparing for security audits (e.g. IRS, SSA, OCSE, FBI, SBOA) and remediating any findings; assists with creating and submitting reports relevant to security audits.
Develop information security policies and standards for protection of information systems in compliance with state and federal requirements (e.g. IRS, SSA, OCSE, FBI, IOT) and guidelines (e.g. NIST SP 800-53).
Develops Standard Operating Procedures (SOP) for implementing security polices;
Recommends appropriate security safeguards to be included during development of new information technology systems and legacy systems;
Ensures maximum utilization of computer hardware and software features to secure automated systems and associated data;
Develops and implements procedures for use of information security management software;
Proposes information security software enhancements;
Performs periodic audits to assure security policies and standards are being followed and are effective.
Develops recommendations for enhancements and generates reports where necessary;
Keeps abreast of new laws and changes affecting privacy standards, network security, cloud security, remote access, and physical security;
Mentors and provides guidance to new or other staff as needed;
Performs related duties as assigned.
Assist on other task as assigned.
Thorough knowledge of information security management tools, policies, and standards of information security procedures;
Thorough knowledge of state and federal legislation and regulatory laws pertaining to information system security and privacy;
Thorough knowledge of software vulnerabilities, vulnerabilities scanning tools, and vulnerabilities remediation;
Familiarity with domain structures, user authentication, and digital signatures;
Ability to develop and maintain information security standards;
Ability to understand and apply complex computer logic to work;
Ability to work effectively with a wide range of information technologists, including systems administrators, technical support, application development, end users and management;
Experience in assessing security needs of teams and assist in their security training.
Ability to communicate effectively both orally and in writing;
Ability to be a team member as well as a team leader depending on the situation;
Degree in information security or technology preferred;
Security certification preferred (e.g. CISSP).
Network Admin experience preferred.
Supervisory Responsibilities/Direct Reports:
This role does not provide direct supervision to direct reports.
Detention Hardware Specialist
Information technology professional job in Noblesville, IN
Posting Title: Detention Hardware Specialist
Description: Full-time Salaried Position
: Pauly Jail Building Company is a 5th generation company and leading detention
equipment contractor that focuses on new and renovation work for correctional projects in specific regions of
the United States. A union contractor signatory to the international ironworkers that self performs all trade
related work including detention doors/frames, detention hardware, security glass & glazing, detention
furniture, steel cells, security barriers & enclosures.
Position Responsibilities:
• Organization, preparation, distribution & tracking of: Submittals, Schedules, Field Binders, Closeout Documents, & project correspondence for assigned projects.
• Assist with aspects of pre-construction activities and bids.
• Assist Project Management & Preconstruction Team in day-to-day operations.
• Manage miscellaneous projects, warranty, and service work.
• Assist with material procurement, warehouse staging and site delivery.
Compensation Package Includes:
• Competitive Pay
• Health Insurance
• Vacation & Paid Holidays
• 401K Program
Desired Qualifications:
• BS Degree Construction Management or related studies
• Onsite Construction Experience
• Highly Proficient in Microsoft Suite Applications
• Proficient with Construction Documents
• Estimating & Scheduling software experience
Seeking applicant with ability to succeed in new environment, learn new skills quickly and become a valued team
member for the company. Applicant must be honest and a strong communicator, aggressive and strong work
ethic, with attention to details and client relationships. All cover letters with resumes should be emailed to
undersigned for consideration.
Mac IT Support/Technician
Information technology professional job in Indianapolis, IN
Provide day-to-day technical support for Mac laptops and desktops.
Assist users with login issues, software errors, and basic troubleshooting.
Install and update mac OS and standard software applications.
Set up and configure new Mac devices for employees.
Support basic network connectivity (Wi-Fi, VPN) and printing issues.
Log and track user requests using IT ticketing tools.
Perform regular checks to ensure Mac devices are compliant with company policies.
Help manage user accounts and access permissions.
Maintain records of assigned devices and accessories.
Follow guidance from senior technicians and escalate issues as needed.
Desktop Technician
Information technology professional job in Indianapolis, IN
Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.
Resolves customer issues in the areas of hardware installation, repair, upgrade and maintenance. Assists in investigating and resolving complex installations and maintenance matters of significance.
Instructs customers in the operation and maintenance of systems/equipment.
Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
Acts as a liaison with customers on administrative and technical matters for assigned projects.
Performs analysis and prepares reports on system problem trends and issues.
Troubleshoot user accounts
Understanding of SCCM, VPN, Azure, O365, Windows 10 & 11
Information Systems Administrative
Information technology professional job in Indianapolis, IN
We have an opening for a "Information Systems Administrative Coordinator" position @ Indianapolis, IN,USA.
Requirement Details:
Job Title: Information Systems Administrative Coordinator
Duration : Long Term
Skills : ERP, BIM
Job Description : This position plays a vital role in InPwr's Information Systems (IS) function. While IT focuses on hardware, networks, and technical support, IS maintains responsibility for managing software platforms, licensing, and system integrations that enable the business to operate effectively.In this role, you will centralize software and license management, act as a key liaison between the business and IT, coordinate triage and incident management with 3rd party vendors, and oversee support and maintenance processes. Your efforts will help reduce project inefficiencies, establish consistent practices across departments, and ensure seamless collaboration with IT, subject matter experts, and other stakeholders.
Position Qualifications:
Software & License Management - Strong knowledge of software asset management (SAM), license tracking, compliance, and renewals.
Systems Administration - Experience managing user roles, permissions, and platform access across multiple applications.
Business Systems Knowledge - Familiarity with construction/engineering software platforms (e.g., Build, Revit, Primavera, Bluebeam, Spectrum, Accubid, etc.).
Integration Awareness - Understanding of how enterprise applications connect and share data (e.g., ERP, BIM, project management systems).
Process Improvement - Ability to identify inefficiencies and streamline workflows through automation or standardized practices.
Collaboration & Communication - Strong ability to act as a liaison between business units, IT, and SMEs; clear communicator with both technical and non-technical audiences.
Project Coordination - Skilled in setting up, maintaining, and documenting systems for new and ongoing projects.
Training & Onboarding Support - Experience working with learning teams to configure onboarding packages and support adoption of tools.
Problem-Solving - Analytical mindset to troubleshoot software-related issues and improve processes.
Attention to Detail - Highly organized in maintaining inventories, lists, and compliance documentation.
Essential Functions:
Organize and maintain an updated inventory of InPwr's application portfolio
Oversee the procurement, tracking, renewal, and compliance of software licenses in coordination with authorized approvers
Administer user roles and permissions across all platforms to ensure proper access control
Coordinate project setup, triage, and support controls within applicable software tools
Develop a deep understanding of platform integrations to support system efficiency - without direct project-level execution
Partner with the Automation team to optimize and streamline workflows
Collaborate with InPwr's IT team on software installations and technical deployments
Assist Learning & Engagement (L&E) to configure program packages and documentation for onboarding initiatives
Engage with business unit subject matter experts (SMEs) across platforms to align best practices and maintain systematic protocols.
If you are interested in the opportunity listed below, please forward your updated resume along with your current contact information, or perhaps you can recommend someone who would be interested in this position.
Product Support Analyst
Information technology professional job in Indianapolis, IN
The primary responsibilities of the Product Support team members revolve around serving as the main providers of solutions for customers' issues/questions. This includes initial case triage; assessing and confirming priority of cases, resolving cases that can be handled, and escalating cases that require attention by another team. Their responsibilities also include collecting, documenting, and analyzing detailed information from T2 customers regarding issues/questions on T2's solutions; then determining the appropriate resolution to customers' respective needs. As part of providing service to our customers, Product Support professionals are also responsible for delivery on various projects; including those related to A) customer communications, B) customer training, C) creation and editing of documented content for staff and customers.
Essential Responsibilities:
Provide responsive and high-quality support to our customers for all our products;
Manage resolution of technical issues for all T2 customers, and record all communication and activity in providing the resolution for the customer on a timely basis;
Provide excellent customer management through clear communication, responsive follow through, and advocacy for customer issues within internal departments;
Prioritize numerous issues of varying severity, and effectively manage the resolution of all issues quickly. This includes taking ownership of the data entered into the help desk system updating both customers and appropriate internal employees of the status of all issues on a timely basis;
Collaborate extensively with internal team members to resolve client issues;
Provide rotational technical support coverage to T2 customers during the working week and on Canadian/US holidays as necessary, as well as participating in an on call evening and weekend rotation.
Qualifications:
2+ years of experience in a client facing call center, help desk or technical support environment or equivalent customer service experience;
Intermediate knowledge of various operating systems, software products (e.g. Microsoft Office);
Experience and/or knowledge of the parking industry are a plus.
T2 Systems is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
IT Operations Associate (3rd Shift)
Information technology professional job in Indianapolis, IN
This position is 3rd Shift- the working days/hours are Wednesday 9 PM- Thursday 8 AM, Thursday - 9 PM - Friday 8 AM, Friday - 9PM - Saturday 8AM, & Saturday - 9PM - Sunday 8AM.
The IT Operations Associate provides Tier I operational monitoring and basic support for the Finish Line Enterprise IT environment. The associate will actively monitor applications, network, and hardware alerting against outages and degraded conditions. Will maintain regular backups and monitor applications. This individual will effectively exhibit JD Finish Line's core values of Customer, People, Winning, Community, and Financial Responsibility in everything they do by performing the following main duties:
Duties:
Provide 24X7 monitoring and basic support for IT systems including but not limited to: Network Circuits, Network Hardware, Servers, Applications, Web, and Scheduled Jobs (Peoplesoft, Control-M)
Acts as main point of contact for monitoring, maintenance and test and turn-up of network infrastructure initiatives for all Finish Line locations (MPLS, Broadband, Wide Area Network (WAN)
Monitors system health of servers (Physical/Virtual), Databases (SQL, Informix, Oracle), and Network (Cisco/Meraki)
Monitors processes such as Finish Line Store nightly sales polling, financial and inventory movement jobs.
Alerts against outages and performance issues to on-call IT personnel
Performs basic testing and troubleshooting of network issues
Works with Telecommunication vendors for Moves, Adds, and Changes as well as network outages for dispatches and troubleshooting
Responsible for updating documentation as it relates to incidents and procedures
Qualifications - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
Education and/or Experience:
Associates Degree or equivalent work experience with an emphasis on networking technologies; 1 to 2 years of experience in an IT Operations or Help Desk environment preferably with MPLS Wide Area Network (WAN) experience.
Communication Skills:
Ability to read and understand documents such as operating instructions, government forms, procedural manuals. Ability to write routine reports and business correspondence. Ability to effectively present information and effectively respond to questions via telephone, email, written communications, and in person.
Decision Making/Problem Solving Skills:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills:
Should have basic to intermediate knowledge and abilities with Microsoft Word, Excel and Outlook.
Physical Demands - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sit for more than 6 hours per shift
Use hands to finger, handle and feel
Reach with hands and arms
Talk and/or hear
Stand for up to 2 hours at a time regularly
Walk or move from one location to another
Periodically may need to climb, balance, stoop, kneel, or crouch
Lift and/or move up to 10 pounds regularly and up to 50 pounds occasionally
Work Environment:
The work environment for this position is a moderately noisy office setting.
The company reserves the right to modify this job description with or without notice. Employees may be asked to perform additional duties outside of normal job scope on a temporary basis per the Company policy.
#LI-DNI
Systems Support Associate -- SOMDC5692935
Information technology professional job in Indianapolis, IN
The role will focus on process, system support and administration for key GBS applications and IT solutions.
Responsible for providing end user support to key systems such as SAP ECC, Ivalua, Coupa and DocuSign software applications, ensuring data safeguarding and security measures are being adhered to. Responsible for reducing end user queries from global business users by identifying common issues and implementing solutions that encourage self-service support.
Systems Support Specialist IT Professional U.S Global Grade 8 System Support Lead Work with IT and external partners to ensure all system issues are resolved in a timely manner whilst communicating the status effectively with the business Knowledge and experience in Procurement and Supply Chain functions
Has excellent knowledge in key systems and one or more of the following areas: Sourcing, Contract Management, Spend Management, Spend Analytics Excellent IT skills with the ability to manage and interrogate large data sets effectively
Excellent problem management technical skills Inter-personal skills with an ability to quickly establish effective working relationships across geographical and cultural borders Resourceful, self-managed, and goal driven with the ability to work effectively in teams Small.
Medium size project delivery 3 years industry experience in IT or business area Technical/business degree or equivalent Identify and lead improvement ideas resulting in working efficiencies
Information Technology Professional
Information technology professional job in Indianapolis, IN
To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34
At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security.
SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION
SYSTEMS TECHNICIAN
When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission.
CRYPTOLOGIC TECHNICIAN NETWORKS
As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity.
INTELLIGENCE SPECIALIST
Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything.
PAY AND BENEFITS
From the day you start, youll receive:
Competitive salary
Potential to earn a bonus upon enlistment
Free health insurance
Free housing
A retirement plan
Paid training
College credit
EDUCATION OPPORTUNITIES
Navy College Program and Tuition Assistance
Post-9/11 GI Bill, up to 100% tuition
Professional credentials and certifications
College credit hours toward a bachelors or associate degree through the American Council on Education
QUALIFICATIONS AND REQUIREMENTS
U.S. citizen or equivalent
High school graduate or equivalent
17 years of age or older
General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before.
WORK ENVIRONMENT
These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat.
PART-TIME OPPORTUNITIES
Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes.
Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors.
RequiredPreferredJob Industries
Government & Military
RequiredPreferredJob Industries
Government & Military
RequiredPreferredJob Industries
Government & Military
RequiredPreferredJob Industries
Government & Military
RequiredPreferredJob Industries
Government & Military
IT Helpdesk Specialist
Information technology professional job in Indianapolis, IN
As part of a diverse community of faculty and staff who represent many faith systems and worldviews, Marian University seeks applicants for an IT Help Desk Specialist. The IT Help Desk Specialist/AV will promote Marian University's Catholic Franciscan mission and identity by providing technical assistance and support related to computer systems, hardware, or software. The Help Desk Specialist will respond to client requests, isolate problems, and determine and implement solutions. Additionally, this individual will manage software support applications as well as various helpdesk ticket tasks and customer support.
Essential Duties and Responsibilities:
* Actively engage the Catholic Franciscan mission and identity of Marian University by modeling the Franciscan Sponsorship Values and honoring the legacy of the founding congregation through transformative education, unity in diversity, leadership through service, integrating faith and life, and institutional policies.
* Provide technical assistance and support for incoming requests and issues related to computer systems, software, and hardware.
* Respond to customer service requests either in person or over the phone.
* Train end users and other IT employees.
* Maintain daily performance of computer systems.
* Ability to troubleshoot problems in order to provide solutions.
* Install, modify, and repair computer hardware and software.
* Run diagnostic programs to resolve problems.
* Help Tier 3 to resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
* Build and deploy computers for users and new employees.
* Ability and flexibility required as part of the "on-call" team and schedule.
* Other Duties as assigned.
Required Qualifications:
* Knowledge of and commitment to the mission of Marian University
* Strong knowledge of Microsoft based operating systems with emphasis on Windows 10 and all Office versions.
* Experience with Active Directory.
* Excellent communication skills and telephone etiquette.
* Strong organizational skills.
* Detailed oriented with the ability to multitask.
* Previous experience in an IT Service Desk role.
* Incident management experience - managing incidents including business expectations and communication maintaining SLA compliance.
* Ability to work closely with others in a team environment yet also highly motivated with an ability to work independently.
* After hours support as requested.
For Consideration All Applications Require:
* Cover Letter
* Current resume or CV
* Contact information of three professional references. The reference contact information must be entered after the application is submitted in the "My Presence" section of the applicant profile.
* Responses to the supplementary mission & identity questions.
Please Review Marian University's Mission & Identity Statement before responding to the supplementary questions on your application:
****************************
Marian University is an Equal Opportunity Employer. All individuals, including minorities, women, individuals with disabilities, and veterans are encouraged to apply.
Road Products Application Specialist
Information technology professional job in Indianapolis, IN
Job Details Indianapolis Branch - Indianapolis, IN Full Time 2 Year Degree Road Warrior Day SalesDescription
Road Product Application Specialist for Indiana
RPAS Objective:
The objective of this RPAS position is to grow current relationships and develop new target road industry accounts. This role will also show the customer the commitment and expertise Brandeis brings to their business. The focus of this position shall be on all paving and milling contractors in Brandeis's Indiana territory and developing a thorough understanding of their applications and how the products supplied by our vendors for these applications can be best utilized.
Organizational Relationships:
The RPAS will report directly to the Regional Sales Manager. The RPAS will also have regular input from and communication with the Regional Operations Manager. This communication is vital so we can build relationships on the Product support side as well as sales.
Overview:
The RPAS will be expected to achieve a level of expertise enabling him to perform startup, demonstration, and diagnose operational application issues. The RPAS is expected to become a liaison with the customer and Brandeis personnel in an effort to be proactive in expediting solutions for customers. The RPAS will work closely with the sales reps to coordinate demos, startups and product application training with customers in their territories. The focus of the RPAS will be to build relationships with job foremen, crew superintendents, and other operations personnel of the targeted accounts in order to be a resource for these individuals and provide assistance needed to help promote and support our products. The RPAS is expected to be the primary point of contact with our road development products vendors to obtain relevant information from these suppliers to facilitate the functions described herein. He should be perceived by these suppliers to be our “Application expert” on all issues related to road development products.
RPAS Duties & Responsibilities:
1. Perform Machine Deliveries/ Walk-arounds and Operator Training.
Perform new machine deliveries.
Perform machine walk-around and familiarization with owner / operator.
Perform machine start up, systems integrity / operations training for product demonstrations and Customer purchased machines.
Perform warranty due diligence, explanation and documentation.
Perform manufacture post-delivery machine inspections.
2. Develop & Maintain excellent customer relationships, i.e.: External, Internal.
Develop and maintain relationships with the proper customer personnel.
Coordinate communications between Brandeis, Customer Technicians, Superintendents and Manufacturers on potential problems or issues, and provide guidance on and, if applicable, estimates/quotes for appropriate corrective measures.
Take ownership of road development Customer issues and follow-up through closure of issues.
Insure that targeted road development Customers within Brandeis territories are familiar with available Brandeis product and service offerings.
3. Perform Machine inspections at regular intervals.
Visit road development customer jobsites to observe, inspect machines and report to sales and service how machines are performing.
Be familiar with road development Customer machines & applications.
Train customers continuously on proper operation and general maintenance.
4. Assist in creating and maintaining CRMseries customer and machine computer data based information
Machine files are to reflect make, model, serial number, service meter reading, etc.
Customer files are to reflect address, contact names, phones, etc.
Call files are to reflect date, contact name, subject discussed, opportunities, etc.
5. Market Brandeis Product Programs, Sales, Service & Parts.
The RPAS will be a resource to the sales functions for the road development products to assist Brandeis Sales Department by making recommendations as to the products and specifications that would best fit the customer's work environment, personnel, and applications.
Work in conjunction with machine sales to offer special product support or warranty programs.
Work with Sales Reps and PSR's to develop Road products programs and solutions that show customers value.
Qualifications
Relative 2 yr. College Degree or Technical/Diesel College Graduate or relative Military Training Program minimum. 4 yr. College Degree preferred.
Mid- Level Computer experience (MS Office, Outlook, etc.)
2+ Yrs. College & 5+ yrs. utility/construction/mining, road development equipment industry experience or 10+ yrs. utility/construction/mining, road development equipment industry experience.
Prior industry repair/maintenance shop management experience preferred.
Positive personality, team player, problem solver, self-starter, outstanding integrity, superior communicator.
Able to travel overnight on a regular basis for product training, or company related business.
Be available to work at night on occasion for new machine delivery start up or Customer application / machine diagnosis.
Must pass background check, employment physical and drug screen.
Information Technology
Information technology professional job in Indianapolis, IN
Information Technology Careers Provide:
Competitive Pay and Benefits
Job Security and Stability
Global Impact and Purpose
Constant Innovation and Technology
Diverse Career Paths
Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector?
Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry.
Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving.
If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start.
Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!!
We encourage you to ask about their career placement program and success rates.
What's in it for you?
Evolving, innovative, and high demand industry.
Long term opportunities.
Accelerated Path to New Career.
Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time.
Industry Certifications Recognized by Employers.
A degree is not necessary to move into a career in Information Technology.
Courses are offered throughout the year to accommodate your schedule.
Classes are held in Tampa, Florida at an expanded 15 acre campus.
Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction
Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH)
Class size averages 15-20 students, with two cohorts per month
Our partner school proudly accepts GI Bill funds.
Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.
Auto-ApplyIT Support Center Intern
Information technology professional job in Indianapolis, IN
We have an exciting opportunity for an IT Support Center Intern to join the team!
The IT Support Center Intern will assist the team in providing technical support to end users, gaining hands-on experience in troubleshooting, documentation, and customer service. This summer internship offers an opportunity to apply classroom knowledge in a real-world IT environment while learning new skills and technologies.
The position offers an onsite schedule, with responsibilities performed at our office in Indianapolis, Indiana.
Responsibilities
Under the general supervision of the IT Manager of Business Relationships, an intern will gain exposure to the following:
Assist Support Technicians with triaging and resolving basic support requests.
Document common issues and solutions for the knowledge base.
Shadow Support Tech during hardware/software installations.
Participate in team meetings and contribute to process improvement ideas.
Support inventory management and equipment setup for new hires.
Perform other duties as assigned.
Qualifications
Pursuing a bachelor's degree.
Completed at least one year of coursework in IT-related subjects.
Basic understanding of computer hardware components (e.g., RAM, hard drives, peripherals).
Familiarity with Microsoft Windows operating systems (Windows 10/11).
Exposure to Microsoft 365 applications (Outlook, Word, Excel, Teams).
Basic troubleshooting skills (e.g., password resets, printer issues, software installation).
Awareness of cybersecurity fundamentals (e.g., phishing, password hygiene).
Strong verbal and written communication skills.
Customer service orientation and willingness to assist users with patience and professionalism.
Ability to follow instructions and standard operating procedures.
Eagerness to learn and adapt to new technologies and workflows.
Team collaboration and willingness to ask questions.
Preferred Qualifications
Experience with ticketing systems (e.g., ServiceNow, Jira).
Exposure to remote support tools (e.g., TeamViewer, Remote Desktop, SCCM).
Basic knowledge of networking concepts (IP addresses, Wi-Fi troubleshooting).
Familiarity with mobile device setup and support.
Valid Indiana Driver's License.
Job Posting Deadline: January 5, 2026
Citizens is a drug-free, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
Auto-ApplyInformation Technology Administrator
Information technology professional job in Indianapolis, IN
GENEWIZ LLCAt Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.
All we accomplish is grounded in our core values of Customer Focus, Achievement, Accountability, Teamwork, Employee Value and IntegrityJob TitleInformation Technology AdministratorJob Description
Company Overview
At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer-focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.
Azenta Life Sciences is a global leader in the life sciences space with headquarters in Burlington, MA, and offices and operations worldwide. We are a market leader in automated bio sample management solutions and genomic services across areas such as drug development, clinical and advanced cell therapies for the industry's top pharmaceutical, biotech, academic and healthcare institutions globally. We provide unparalleled capabilities with our lab analysis, sample management and storage services, informatics software, and consumables, with the largest installed base managing over 1 billion samples globally.
How You'll Add Value…
This position will provide IT desktop support to internal customers. As part of the Corporate IT team, responsible for handling support of on-site needs, and may handle remote support and projects as requested. Provides a high level of responsive and quality support for internal user community, while adhering to corporate processes & procedures. Handles moderate to complex assignments and participates on team projects as needed.
What You'll Do…
Provides support services to employees with technical problems and information technology issues involving desktop, laptop, or network services and equipment from local personnel or from employees using network remote access.
Coordinates, diagnoses, and troubleshoots using IT ticketing system
Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel; provides case status updates.
Documents, and implements standard operating procedures and customer service guidelines relating to support.
May participate in development of information technology and infrastructure projects.
May conduct training programs designed to educate an organization's computer users about basic and specialized applications.
What you will Bring…
Bachelors Degree or equivalent experience in Computer Science, Information Technology, related field.
2+ Years IT End User Support / Helpdesk experience
Active Directory computers / user management / GPO experience
Windows OS/Office 365 experience and troubleshooting
Good analytical troubleshooting skills to isolate and resolve problems.
A good team player with the ability to coordinate with other departments to see complete solutions delivered
Strong communication skills with a heavily customer focused thought process.
Experience working from a help desk management system
Working Conditions/ Schedule
Fully On site role at our Indianapolis site
May be asked to travel occasionally (anticipated to be around 10%)
EOE M/F/Disabled/VET
If any applicant is unable to complete an application or respond to a job opening because of a disability, please email at ********************* for assistance.
Azenta is an Equal Opportunity Employer. This company considers candidates regardless of race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability or veteran status.
United States Base Compensation: $55,000.00 - $69,000.00
The posted pay range for this position is an estimate based on current market data and internal pay structure. Final compensation may vary above or below this range depending on factors such as experience, education (including licensure and certifications), qualifications, performance, and geographic location, among other relevant business or organizational needs.
Auto-Apply