Information technology professional jobs in Georgia

Unifi is the nation's largest aviation services provider, with over 40K team members and a global footprint spanning over 230 airports in the U.S., Canada, and the UK & Ireland. We deliver reliable, high-quality aviation services in partnership with some of the world's leading airlines. At Unifi, you'll be part of a diverse, inclusive team where passion, integrity, and empathy are at the core of what we do. We're seeking a Manager of IT Operations Service and Support to lead our IT support services, including the service desk, end-user support, and IT asset lifecycle management. This role will oversee hardware and software procurement, vendor management, and ensure exceptional IT service delivery across the organization. Key Responsibilities: Lead IT service desk and support teams; drive operational excellence and user satisfaction Manage IT hardware and software procurement, licensing, and inventory Oversee incident, request, and problem management using ITIL best practices Maintain service SLAs and lead continuous improvement initiatives Collaborate with cross-functional teams to align IT support with business goals Monitor vendor performance and ensure contract compliance What You Bring: 8+ years of IT operations or support experience; 3+ years in leadership Experience managing IT asset procurement and lifecycle Strong knowledge of ITSM tools (e.g., ServiceNow, Jira) and ITIL framework Excellent communication, leadership, and vendor management skills Bachelor's in IT, Business, or related field (Master's or certifications a plus) Why Join Us? Impactful leadership role in a growing IT organization Competitive compensation and benefits Opportunities for innovation and automation Collaborative and inclusive culture Unifi Aviation, LLC. is an Equal Opportunity Employer.

IDR is seeking a Technical Support Specialist to join one of our top clients for an opportunity in Forsyth, GA. This role supports educational technology initiatives by managing and troubleshooting Google Workspace and Chrome OS devices. The organization specializes in innovative digital learning solutions, emphasizing secure and efficient device management in an academic environment. Position Overview for the Technical Support Specialist: Provide tier 1-2 technical support for Chrome OS and Google Workspace for Education, troubleshooting hardware, software, and connectivity issues. Configure, deploy, and update Chromebooks, extensions, and educational applications while enforcing device and user policies. Overseeing the Google Chrome Management Console for all devices and users, including Gmail, Calendar, Shared Mailboxes, and Google Sites. Monitor all aspects of the Google Workspace domain, tracking usage, user status, storage, security, and file sharing metrics. Collaborate with instructional technology teams to ensure compatibility of digital learning tools and maintain accurate inventory and documentation. Requirements for the Technical Support Specialist: 4+ years of experience providing IT support or systems administration, preferably in an educational setting. Hands-on experience managing Google Workspace and Google Workspace for Education, including Chrome OS devices. Proficiency with Google Admin Console, Chrome Management Console, and Google workspace. Proficiency in Apple products and Mac support. Knowledge of network connectivity, Wi-Fi troubleshooting, and endpoint security best practices. What's in it for you? Competitive compensation package Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry leading organization. Why IDR? 25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Dedicated Engagement Manager who is committed to you and your success. Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing Client and Talent Award winner 12 years in a row.

Pete and Gerry's is dedicated to the humane treatment of animals, sustainability, and the restoration of the small family farm to the American landscape. Our farming model provides opportunities for family farms to remain in business, from the organic grain farmers who supply our feed to the families across the country that produce our eggs. Best of all, it allows us to provide you and your family with safe, wholesome, organic, free range eggs at a fair price. Position Overview: The IT Help Desk Technician is a member of the Information Technology Team that supports all employees in corporate, processing plants and distribution centers. This role is the first point of contact for users needing assistance. The analyst will respond to incidents and requests reported by users and deliver the highest level of customer service. Must possess strong interpersonal attributes, a collaborative mindset, good judgement, clear communication skills and the desire to help others. What You'll Do: Lead by example, tackling new issues that require collaboration with escalation teams Act as a liaison between support tiers and functional groups Train users on technology topics Triage Help Desk Delegate tickets to team members as needed Prioritize the ticket queue to fit business expectations Report on project status to management and/or escalation teams Establish current and new support procedures Investigate issues needing further documentation Create and maintain knowledge articles for use by team members and users Participate in Jira Help Desk implementation and design Provide IT Support to all employees with a Customer Service mindset Document, troubleshoot, and track incidents while ensuring timely resolution or proper routing for escalation Promptly respond to incidents and service requests Various application and domain account Provisioning/De-provisioning Troubleshoot computers, phones, office equipment, and applications to identify and correct malfunctions as well as any other operational difficulties Provide in-house support for IT installation projects Run data or other low voltage cabling Terminate data runs Install end points and other IT equipment Use ladders and man lifts to complete projects. What You'll Bring to the Table: True curiosity, passion and interest in problem solving, incredible customer service and being a part of a team of folks who enjoy working together. Associate or bachelor's degree in information technology, Computer Science, or a related field, or equivalent experience. Proven experience as an IT Support Technician or similar role. Strong understanding of computer systems, mobile devices, and other tech products. Ability to diagnose and resolve basic technical issues. Excellent communication skills and the ability to provide step-by-step technical help, both written and verbal. Certifications such as CompTIA A+, Microsoft Certified IT Professional, or similar is an advantage. Ability to prioritize, manage and meet deadlines. Effectively manage time and operate with sense of urgency. Adjusts quickly to changing priorities and conditions. Cope effectively with complexity and change. Must be willing to travel to other Pete and Gerry's locations Must be able to lift up to 50lbs regularly Must be comfortable with ladders and man lifts Must be comfortable with tight spaces Company Benefits: Medical, dental, and vision insurance Flexible Spending Account Life insurance Disability insurance Maternity and Paternity leave Paid holidays Paid sick time Paid vacation time Tuition reimbursement 401(k) retirement plan with 4% employer match Footwear reimbursement for onsite employees Onsite employees receive free eggs weekly; remote employees receive coupons for free eggs Free breakfast on Mondays for all onsite employees Opportunities for advancement Great company culture Pete and Gerry's Organics is and Equal Opportunity Employer. We celebrate diversity and are committed to continually creating inclusive environments for all of our employees

Job Title IT Technical Support Technician Department Information Technology Employment Type Contract Assignment Dates January 2, 2026 through May 1, 2026 Four month contract Job Summary The IT Technical Support Technician provides high quality technical and customer support for onsite and remote users. This role focuses on Tier II support for corporate laptop environments, office IT infrastructure, and end user technologies while delivering an excellent customer experience across all levels of the organization. Key Responsibilities Provide excellent customer service to all internal users Deliver Tier II technical support for corporate laptop infrastructure supporting both onsite and remote users Install, maintain, troubleshoot, and upgrade laptop hardware and software Perform laptop imaging and deployment Provide remote support using tools such as RDP and AnyDesk Support Microsoft Windows 11, Outlook, Office 365, and Microsoft Teams Support office IT infrastructure including workstations, conference rooms, AV equipment, and select network components Provide onboarding and offboarding support including hardware setup, access provisioning, and equipment recovery Deliver white glove support to executives, VIPs, and senior leadership Provide day to day technical support via walk ups, support tickets, email, instant messaging, and phone Track, follow up, and resolve support requests in a timely manner Manage and support a ticketing queue including ticket documentation and prioritization Contribute to knowledge transfer activities and internal knowledge base documentation Support large meetings, all hands sessions, town halls, and internal events Assist with internal asset management and inventory tracking Help process purchase orders and coordinate with procurement and accounting teams for ordering, shipping, and invoicing Manage and maintain user access accounts and configure hardware as part of onboarding and offboarding workflows Provide facilities related IT support including building systems, telecom vendors, network infrastructure, internet service providers, and conference room audio visual equipment Support internal IT initiatives and project based work as assigned Perform additional duties as needed based on business needs Minimum Qualifications • Bachelor's degree in computer science or a related technical field • Three or more years of IT technical support experience • Strong proficiency in written and verbal English communication • Ability to clearly explain technical concepts to both technical and non technical users Areas of Expertise Required • Strong understanding of corporate IT infrastructure and end user technology environments • Experience supporting Windows, mac OS, and Linux operating systems including Ubuntu • Hands on experience supporting audio visual and conferencing technologies

IT Audit Manager (Contract-to-Hire) *** Due to client requirements this role is W2 only- No C2C - USC and GC Candidates ONLY!! We are seeking a senior-level IT Audit Manager to plan, execute, and manage risk-based audits across information technology, DevSecOps, and operational environments using Agile methodologies. This role focuses on strengthening governance, control effectiveness, and regulatory compliance across cloud and on-premises systems. Responsibilities Lead IT, cybersecurity, and integrated audits covering governance, system development, infrastructure, networks, and applications Plan and execute risk-based audits, including scoping, walkthroughs, risk and control matrices, and framework mapping Evaluate design and operating effectiveness of security and technology controls Partner with technology, security, and business teams to validate findings, recommend remediation, and perform follow-up testing Review audit documentation, evidence, and proofs-of-closure to ensure quality and accuracy Maintain and update information security audit procedures and baseline security controls Support regulatory and compliance initiatives aligned with industry standards Requirements Bachelor's degree in a technology-related field (Master's preferred) 5+ years of experience auditing IT and/or cybersecurity processes and controls Experience auditing cloud environments, preferably Microsoft Azure and GovCloud Strong knowledge of frameworks and standards such as NIST (800-53), FFIEC, CIS, DISA STIG, FedRAMP, and CMMC Experience with identity and access management, zero-trust architecture, data protection, network and OS security, and incident response Proven ability to collaborate with technical teams, business leadership, and external auditors ***Absolutely no C2C

Job Summary: We are seeking a highly motivated and skilled Data Center Optical Engineer to join our team. The ideal candidate will have experience in racking, cabling, and stacking equipment, decommissioning, break-fix, remote hands services, hardware replacement, and network transport optical troubleshooting. The Optical Engineer will ensure the seamless operation of our data center facilities, providing top-notch customer service and technical support. Key Responsibilities: Break-Fix: Must be able to work outside of normal business hours (i.e., shift work), to include nights and weekends, when needed. Remote Hands: In-depth knowledge of data center equipment installation and basic testing methods and procedures (MOPs). Knowledge of operating principles of data center, wireline and IP transport environments. Ability to interpret and perform tasks outlined in MOPs, vendor documentation, technical specifications, network practices, engineering letters and job aids. Knowledge of telephony networks, optical and IP networks. Ability to identify all colors associated with telecommunications cable and equipment indicator lights. Interpret and follow detailed method of procedures (MOPs) and engineering documents / diagrams. Cabling: Ability to work in overhead rack or grid for extended periods of time pulling long lengths of heavy cables. Handling, installation, and troubleshooting of Ethernet and fiber cables and connectors, including but not limited to CAT 5, CAT 6, structured cable, fan-outs, single mode, multi-mode, RJ45, and LC. Optical Testing and Troubleshooting: Complete all activities associated with physically placing equipment identified in project specification documents including but not limited to, routing, lacing, labeling, terminating and local / remote testing and turn up of ethernet, switchboard, fiber, and power cables. Utilize optical power meter, stabilized light source, VFL, OTDR, and test equipment to test 10/100G circuits using BERT, RFC2544, EtherSAM (Y.1564), and iPerf (1G-10G). Analyze and resolve network issues associated with equipment installations / removals. Perform and assist card level troubleshooting and replacement procedures with assistance from control centers and/or back-office engineers. Site Audits: Review project specifications to validate equipment placement, cable assignments and determine cable lengths then document results in proprietary databases. Provide timely and accurate feedback to audit / survey requests. Racking and Stacking: Install, organize, and maintain hardware equipment in data center racks following standard operating procedures. The ability to use hand tools and power tools. Ability to learn and retain physical and mechanical installation specifications. Understanding of basic mechanical terms and tools. Decommissioning: Safely remove and dispose of outdated or failed hardware following data destruction protocols. Hardware Replacement: Replace faulty hardware components, including transport routers, servers, switches, and other network & IT equipment. Power Management: Work with power feeds, including redundancy, automatic transfer switches (ATS), and manage hot/cold aisles effectively. Documentation: Read and interpret cut-sheets for physical network installation, ensuring accurate port connections and cable management. AC and DC Power Equipment: Maintain and troubleshoot AC and DC power equipment, ensuring reliable power distribution and connectivity. Provide oversite of 3rd parties' on-site activities Qualifications: Experience: 3-5 years of experience working as a technician in data center operations or a similar environment, interacting directly with customers. Team lead experience preferred Soft Skills: Must be a self-starter with the ability to work independently without continuous supervision. Must be a team player and have excellent interpersonal communication skills, especially with customers. Excellent organizational and administrative skills. Effective written and oral communication skills in English language. Ability to multi-task and maintain composure in stressful and demanding work environments. Ability to think forward and learn and apply new concepts quickly. Understand and follow all common and industry specific safety standards to protect personnel and assure network integrity / reliability. Communicate as required with multiple departments to optimize project scheduling, resolve roadblocks, and coordinate material deliveries. Use Hyperscale systems and applications to communicate with the customer as needed. Adhere to Hyperscale standards to ensure work meets customer quality requirements. Other US Citizenship is required Physical Requirements: Ability to lift and move heavy equipment (up to 50 lbs). Comfortable working in confined spaces and at heights. Ability to work in varying environmental conditions. Locations San Jose, CA area Los Angeles, CA North Dallas/Ft Worth area Reston, VA area Atlanta, GA Denver, CO Chicago, IL Prerequisites required training/certifications: Supplier is responsible for ensuring that Personnel have the necessary qualifications and certifications required to perform the Work described herein prior to beginning Work, including abiding by PPE requirements, CPR/First Aid, ergonomics, and any refresher training required to maintain such certifications, such as OSHA 10 and OSHA 30. Supplier is responsible for tracking and will pay for forty (40) hours of training required for the Work per 12-month period including training fees, all training time, and any travel expenses and compensable travel time required to attend training. Ericsson will be responsible for the time attending required weekly safety shorts and any additional training that is required for the Work and approved in advance by the Ericsson Resource Manager.

TRC Talent Solutions is currently looking to fill a contract position with a company located in Marietta. This is an ongoing contractual position Monday-Friday 8-5pm. The ideal candidate will have prior hardware installation technician experience installing and configuring desktops, laptops, servers, printers, network devices, etc. Key Responsibilities: Hardware Installation: Install, configure, and deploy various IT hardware including desktops, laptops, servers, printers, network devices (routers, switches), and other peripherals. Troubleshooting: Diagnose hardware issues and perform repairs or replacements as necessary. Troubleshoot connectivity issues and ensure optimal performance of installed hardware. Maintenance and Upgrades: Conduct routine maintenance tasks such as cleaning, firmware updates, and hardware upgrades to ensure systems are operating at peak performance levels. Documentation: Maintain accurate records of hardware inventory, installations, repairs, and configurations. Document procedures and technical specifications for reference purposes. Compliance and Security: Ensure compliance with organizational policies, procedures, and security protocols during installations and maintenance activities. Implement security measures to protect hardware from unauthorized access or damage. Customer Support: Provide technical support and guidance to end-users regarding hardware issues. Assist with user training on proper usage of hardware devices. Qualifications: Proven experience as an IT Hardware Installation Technician or similar role. Solid understanding of computer hardware systems, components, and peripherals. Proficiency in hardware installation, configuration, and troubleshooting. Familiarity with networking concepts and protocols. Ability to lift and move heavy equipment safely. Excellent problem-solving skills and attention to detail. Please no C2C candidates and candidates must live in the Atlanta area.

My client is seeking an experienced and motivated IT Operations Manager to join their growing team. In this position, you will report directly to the IT Director and play a key role in shaping the IT Operations across the US and Canada. Key Responsibilities: Manage and coordinate IT Operational Staff throughout the US and Canada. Establish and build our IT Operations Team. Collaborate closely with the IT Director, Director of IT Development, IT Operations Manager LATAM, and Group IT Operations Director in Europe. Oversee the management and distribution of Service Desk tickets (Levels 1, 2, and 3). Handle hardware procurement, setup, and decommissioning. Ensure all IT assets are accurately recorded in Jira Asset Manager. Manage projects and track progress using Jira. Maintain thorough documentation of all processes in Confluence, ensuring adherence to global IT operational policies. Participate in mergers and acquisitions across the US & Canada. Required Skills & Experience: Proven experience in team management, escalation management, and service provider management. Strong background in order, invoice, and license management. Skilled in central consolidation of IT projects and understanding project interdependencies. Experience implementing corporate guidelines and ISO processes. Completed degree in Computer Science or comparable training/experience. Managerial experience in IT support and infrastructure. Demonstrated ability in project management and leading teams. Strong communication and teamwork skills with a hands-on approach. Broad IT operations knowledge, with experience in Microsoft RDP, Azure, Networking, and Atlassian Jira. If this role looks of interest and you're currently looking for your next opportunity, then please send your CV and call for more information. This is a fantastic client, and they are looking to get someone on board ASAP.

Required Skills & Experience - HS diploma and five years of relevant IT experience OR an equivalent combination of education, training and experience. -Ability to work in fast-paced environment with minimal supervision. -Duties of the position may require extended periods of bending, stooping, twisting, reaching and lifting up to forty (40) pounds. -Must maintain an insurable driving record. - Proficient with Mac desktop support - Proficient with JAMF administration Job Description Insight Global is in search of a Desktop Support Consultant to support user's computer equipment to ensure equipment functions properly on the enterprise's networks. - Provides client-side network support and escalates to Tier 3 support as needed. - Supports departments' equipment issues and utilizes remote connectivity tools for local and long-distance users worldwide. - Supports customers' provided communications devices (e.g., Samsung, iPhone, etc.) to ensure devices integrate with the enterprise's networks. - Ensures directory and security protocols are maintained to protect enterprise-wide equipment and information and to prevent unauthorized access and usage. - Reviews system and management tracking tool tickets (ServiceNow) to confirm ownership and to establish priority for completing ticket work requests. - Documents work in incident management tracking tool (ServiceNow) and manages service levels to meet or exceed within allowed timeframes. - Provides recommendations to advise customers on software and hardware purchases and upgrades and to support customer cost-cutting initiatives. - Manages computer equipment inventory to maintain available stock for emergency replacements and upgrades and to meet certain customer needs. - Examines and inspects equipment to determine damages and to repair and replace equipment. - Coordinates removal of end-of-life equipment to ensure proper disposal, recycle and surplus and to update asset inventory records. - Verifies software licensing agreements to comply with enterprise volume license requirements and limitations. - Supports enterprise-wide software packages to ensure user functionality. - Assigns rights as needed to run and deploy software, perform testing and ensure operability. - Uses systems management tool (i.e., SCCM/MECM, Jamf) to manage the enterprise desktop environment, generate reports, observe functions, image systems and increase efficiencies. - Assigns permissions using active directories and group policies to ensure proper security levels. - Manages users and computers and ensures standardized group policies to map printers and network shares. - Receives notifications of V.I.P. trouble tickets to act on and ensure quick responses and issue resolution. - Utilizes enterprise and departmental file and print servers to establish printer assignments for users and to permit users to store data securely. - Ensures systems are encrypted as needed per university policy. - May support multiple departments on campus as part of a local team or individually as a single primary technician within a designated area/department/building as part of a wide-spread team; must be able to work in a team environment. - Participates in weekly team meeting and any additional meetings and/or training as assigned - Performs IT-related responsibilities as required. Compensation: $__24__/hr to $__28___/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Job Title: Desktop Support Contract duration: 12+ months Contract Need local We are seeking a Desktop Support Engineer to assist with Windows 11 migration, software installation, basic network troubleshooting, IP phone issues, and hardware break-fix tasks. The ideal candidate will provide technical support and ensure seamless IT operations. Key Responsibilities: Support Windows 11 migration and software installations. Troubleshoot network and IP phone issues. Handle hardware break-fix and system maintenance. Provide end-user support and document resolutions. Required Skills: Experience in desktop support/helpdesk roles. Strong knowledge of Windows 10/11, networking, and VoIP troubleshooting. Hands-on experience with hardware repair. Excellent communication and problem-solving skills.

Who We Are: From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees. What You Will Be Doing: As a member of IT, you will work closely with the teams of business liaisons, business analysts, and other IT staff as needed for requirements gathering, understanding business priorities, and executing given tasks. This role is pivotal in bridging the gap between business needs and technology solutions, ensuring sales and service processes are optimized and aligned with best practices, and supporting the company's Microsoft Dynamics 365 implementation journey. The individual must work effectively with others and have a team-first attitude. Primary Responsibilities: Collaborate with stakeholders across sales and service teams, procurement, operations, and IT to elicit, analyze, and document business requirements. Map current processes, identify gaps, and recommend improvements leveraging Dynamics 365 capabilities. Translate business requirements into functional specifications. Work closely with technical teams to design, configure, and test Dynamics 365 solutions that meet business objectives. Participate in the end-to-end implementation lifecycle of sales and service projects, including system configuration, data migration, user acceptance testing, and go-live activities. Develop user documentation and deliver training sessions to ensure smooth adoption of new processes and systems. Act as a liaison between business users and IT, facilitating clear communication and managing expectations throughout the project lifecycle. Monitor post-implementation performance, gather feedback, and propose enhancements to maximize the value of Dynamics 365 investments in the sales and service space. Experience with other Dynamics 365 and Azure-related platforms and products, such as Power BI and PowerApps. Additional Responsibilities: Participate in required safety program, and work in a safe manner. Additional duties as assigned by manager. Who We Are Looking For: To be successful in this position you must be highly organized, have proven experience as a Functional Analyst or Business Analyst, and a strong understanding of finance practices and processes. You should be familiar with Dynamics 365 Finance, Supply Chain, and/or Customer Engagement modules, and hands-on involvement in implementation is heavily preferred. The ability to both take direction and work with minimal supervision is required for this position as well. Education/Experience: Bachelor's degree in Business Administration, Information Systems, or a related field Required Qualifications/Skills: Must be highly organized with the ability to set priorities and be a team player with a team-first attitude Proven experience as a Functional Analyst or Business Analyst in sales and service, customer-centric areas or ERP projects Strong understanding of sales and service practices and processes Familiarity or experience with Dynamics 365 Finance and/or Customer Engagement modules is preferred Hands-on involvement in full-cycle Microsoft Dynamics 365 implementation (particularly Customer Engagement, Customer Insights, Supply Chain, Finance, or related modules) is also preferred Familiarity with Microsoft Dynamics 365 platform Proficiency in process mapping, requirements documentation, and solution design Experience with data analysis and reporting tools is a plus Proven abilities to take initiative and be innovative Proactive in learning and highly self-motivated Demonstrates commitment to customer satisfaction and ability to work in a collaborative team environment Excellent organizational and project management abilities Exceptional interpersonal, verbal, and written communication skills along with strong analytical skills required Must be able to comprehend, speak and write the English language Values: At Yancey Bros. Co, we are always looking to add people to our team who share our core values: Safety: We value the lives and health of our team and customers above all else. Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly. Teamwork: We work as one across our organization for the benefit of our customers. Excellence: We strive to be the best, continuously improving our customers' experience and the solutions we provide. Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results. Ideal candidates will demonstrate the following values: Acting in a safe manner Exhibiting honesty and integrity Acting in a fair and ethical manner Team mentality Delivering quality results Embraces change / improvement Exhibiting superior customer service skills Exhibiting pride and ownership Working with a sense of urgency Exhibiting a winning attitude What We Offer: Yancey Bros Co offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more. Competitive Pay Structure Competitive Pay Individual Bonus Opportunities Available Technician Tool Allowance 401k Plan Strong Company Match Employee Profit Sharing Financial Wellness Coaching Employee Wellness Program Medical, Vision, Dental Insurance Prescription Drug Coverage Flexible Spending Accounts Short & Long Term Disability Group Life Insurance Personal Time Off Paid Holidays Paid Sick Leave Career Development Tuition Reimbursement Ongoing Training Advancement Opportunities

Full time under W2 Onsite Role Pay Rate: $19 - $20.50 an hr Schedule: Mondays - Fridays, 8AM to 5PM Technical work as Windows 11 installation technician for - New PC setup (Windows 11, M365, MS MFA, Data Transfer, additional software installation) - Recovery of returned PCs (cleaning, minor repairs, asset management) - Inventory management of returned PCs and newly ordered PCs - Facilitation of PC repairs of returned PCs where needed and in alignment with PC Lifecycle Service guidelines (warranty repairs via HP) - End of life processing of PCs at the end of lease / lifecycle in alignment with PC Lifecycle Service guidelines (return of hardware to HP) - User interaction during PC setup / redeployment / retirement

Technical Support / Service Desk Analyst (Onsite) Work Environment: Onsite - Call Center We are seeking a customer-focused Technical Support / Service Desk Analyst to provide inbound technical support in a fast-paced call center environment. This role is responsible for troubleshooting hardware, software, and network-related issues, ensuring high first-call resolution, and delivering an excellent customer experience while meeting defined service and quality metrics. Key Performance Measures Number of calls handled per hour Percentage of escalated calls Not-ready percentage Call quality and compliance scores Average handle time (AHT) / length of call Team Customer Satisfaction Score (CSAT) Team Service Level adherence Key Responsibilities Answer inbound technical support calls and accurately assess customer issues Troubleshoot and resolve hardware, software, and network-related problems Partner with customers to identify solutions and confirm resolution before call completion Escalate unresolved issues to Tier II Support and/or Development teams using a swarming model Apply fixes or workarounds identified during collaboration with Tier II/Developers Create and update knowledge base articles documenting fixes and workarounds Document software defects thoroughly and route incidents to the appropriate development track De-escalate customer concerns and ensure a positive support experience Educate customers on proper use of software and hardware Act as a customer advocate and ensure issues are addressed with urgency Maintain ownership of incidents through resolution and follow-up Accurately document incidents, troubleshooting steps, and resolutions in the ticketing system Follow ticket and call management policies, including prioritization and categorization Report network events, customer escalations, and dissatisfaction to leadership promptly Dispatch hardware-related issues to appropriate vendors Assist customers with “how-to” questions and usage guidance Maintain compliance with attendance and scheduling requirements Collaborate with team members to continuously improve support processes and knowledge content Keep management informed of emerging support issues Perform other related duties as assigned Required Experience & Qualifications 4+ years of experience in a help desk or call center environment College degree or equivalent work experience 1+ year of experience using incident and problem management or ticketing systems Experience working with automated call distributor (ACD) phone systems Familiarity with knowledge-centered support (KCS) principles Strong troubleshooting skills across hardware, software, and network connectivity issues Experience supporting Microsoft Office products (O365 preferred) Working knowledge of Active Directory Preferred / Nice-to-Have Qualifications HDI Certification (Support Center Analyst, Customer Service, or Desktop Support) ITIL Foundation certification Experience with ServiceNow or similar ITSM tools Basic SQL knowledge and database querying Familiarity with Linux systems Experience supporting LAN/WAN and client connectivity issues Required Skills & Abilities Strong customer service mindset and professionalism Excellent verbal and written communication skills Ability to translate technical concepts to non-technical users Strong root cause analysis and problem-solving skills Effective time management and organizational abilities Ability to work independently while collaborating within a team Proven conflict management and de-escalation skills Detail-oriented with a strong sense of ownership and accountability Work Environment This role is performed onsite in a call center setting and requires consistent interaction with customers via phone and ticketing systems. If you are passionate about customer support, technical troubleshooting, and delivering high-quality service in a team-driven environment, we encourage you to apply.

Transforming Careers, One Opportunity at a Time At 3i People, we're more than recruiters; we're career accelerators. Partnered with cutting-edge tech firms and innovative companies, we connect top-tier talent with their dream jobs. Our mission is to open doors for professionals like you to thriving workplaces where you can leave your mark. You can reach Anumeha at ************/****************** Job Summary As a Tier 1 Technical Support Representative, you will be the first point of contact for our customers seeking technical assistance, establishing new service, and assisting in basic billing questions and responsibilities. You will troubleshoot basic issues, answer service-related questions, and escalate more complex problems to Tier 2 support when necessary. Responsibilities Answer inbound phone calls, chats, and emails from customers. Provide clear and effective troubleshooting steps for basic software, hardware, and connectivity issues. Document customer interactions accurately in the Zoho ticketing system. Training will be provided. Guide customers through standard procedures and technical resolutions. Escalate unresolved issues to Tier 2 support teams with appropriate documentation. Maintain a high level of professionalism, patience, empathy, and customer service at all times. Stay updated with product knowledge and internal procedures. Qualifications · Associate degree in information technology or equivalent or 3+ years of experience working in a similar IT support role. Experience with Mikrotik routers or Cisco switches. · 1 year preferred Wi-Fi experience with controller-based Wi-Fi solution like Ruckus, TP link Omada, Unifi, Cisco, Mist, Meraki. Full understanding of computer systems, mobile devices, and network troubleshooting. Excellent verbal and written communication skills. Comfortable working in a team-oriented environment. Bonus: Ability to work flexible shifts, including evenings, weekends, or holidays if needed. Overall, 3i People's extensive experience and expertise in the staffing industry make us a reliable and trusted partner for companies looking for top talent. Our commitment to delivering high-quality services and using innovative technologies, such as Leap Tiger, further set us apart from our competitors. With our personalized approach and dedication to excellence, 3i People is well-equipped to help clients succeed in the ever-changing business environment.

Vaco is hiring Desktop Technicians to support a large-scale Windows 11 upgrade and hardware refresh project. This project will cover several healthcare facilities. Technicians will perform device imaging, hardware deployment, and application setup. Local candidates are preferred to minimize travel, but multiple locations are available. Responsibilities Unbox, tag, and image new devices using standard tools. Perform in-place Windows 11 upgrades and verify successful installations. Install and validate required software using SCCM or other approved tools. Deploy and configure new hardware for end users, ensuring logins, network connectivity, and application access. Document devices, activities, and completion status using provided templates. Follow daily direction from facility leaders and coordinate with the Vaco support team. Qualifications 2 or more years of experience in desktop support, IT field services, or hardware deployment. Strong knowledge of Windows 10 and Windows 11 operating systems. Experience using SCCM or similar deployment and imaging tools. Ability to troubleshoot hardware, software, and connectivity issues. Excellent communication and documentation skills. Ability to work on-site during normal business hours. Details Employment Type: Contract(W2) Duration: Approximately 3-6 months with potential extensions Schedule: Monday through Friday, standard business hours Compensation: 28-33/hr depending on amount of experience Locations: Onsite (Statesboro, GA - Multiple Locations) Desired Skills and Experience Windows 11 upgrade project

Alpharetta, GA or Berkeley Heights, NJ 2 Roles Tandem - TACL , TAL , HP - non stop sql OR Db2 , cloud -AWS, Postgres sql The Support Lead for Product Support plays a pivotal role in ensuring customer satisfaction through the efficient resolution of complex issues and proactive improvement initiatives. This position is responsible for leading troubleshooting efforts, conducting root cause analyses, and implementing preventive measures to enhance product reliability and team performance. The Support Lead's contributions directly impact the organization s commitment to delivering superior support services and fostering continuous improvement. Key Responsibilities 1. Troubleshoot And Resolve Critical And Complex Support Tickets Using Product Knowledge And Diagnostic Tools, Ensuring Minimal Disruption To Customer Operations. 2. Conduct Hands-On Root Cause Analysis For Critical Issues, Documenting Findings And Recommending Actionable Solutions To Prevent Recurrence. 3. Implement Preventive Measures And Best Practices To Reduce Future Defects And Improve Product Stability Based On Analysis And Feedback. 4. Provide Technical Assistance And Mentorship To Team Members In Resolving Escalated Customer Issues, Promoting Knowledge Sharing And Skill Development. 5. Lead Continuous Improvement Activities By Analyzing Support Metrics And Team Performance, Identifying Areas For Enhancement, And Executing Strategies To Elevate Service Quality. Skill Requirements 1. Strong Understanding Of Product Support Processes For L1, L2, And L3 Tiers. 2. In-Depth Knowledge Of Troubleshooting Methodologies And Tools Relevant To Product Issues. 3. Excellent Analytical Skills For Conducting Root Cause Analyses And Developing Preventive Measures. 4. Solid Communication Skills For Effective Collaboration With Team Members And Customers. Certification 1. Itil Foundation Certification Is Optional but Valuable For Understanding Service Management Best Practices.

Onsite - Atlanta, GA 6-Month Contract (+ Extensions) Opportunity to join a global organization where technology drives every operation. In this hands-on role, you'll support both onsite and remote users across multiple regions, combining day-to-day IT support with infrastructure management and small project delivery. What you'll do: Provide 1st and 2nd line support for hardware, software, and network issues across Windows, Mac, and mobile devices Support LAN, WAN, Wi-Fi, and cloud-connected devices in a hybrid environment Deploy, configure, and maintain desktops, laptops, printers, and other endpoints Assist with Microsoft 365, Intune, and modern endpoint management tools Deliver guidance and training to users on IT systems, processes, and best practices Help implement new systems, upgrades, and technology rollouts Contribute to process improvements and take ownership of small to mid-scale IT projects What we're looking for: Proven experience in 1st/2nd line IT support Comfortable with modern Windows and cloud-based environments Familiarity with endpoint management, mobile device management, and hybrid systems Good troubleshooting skills across hardware, software, and networking Ability to work independently while collaborating with a global team A proactive mindset with a willingness to suggest and implement improvements This is a great opportunity for an IT professional who enjoys variety, values autonomy, and wants to work with modern technology in a global environment.

Corporate or DC / Hybrid The IS Application Support Analyst - Supply Chain is responsible for supporting and maintaining critical supply-chain applications and technologies within the Distribution Center (DC) environment. This role ensures the stability, performance, and security of systems such as WMS, TMS, LMS, and related hardware including RF scanners, automation equipment, and printers. The analyst provides daily operational support, troubleshoots system and hardware issues, analyzes data to drive process improvements, and collaborates with cross-functional teams and vendors to enhance system functionality. DUTIES/RESPONSIBILITIES: Install, configure, maintain, and support supply-chain-related applications, hardware, ensuring stable and secure system operations. Provide day-to-day application support for Distribution Center (DC) systems including WMS, TMS, LMS, and related technologies (RF scanners, automation, Put-to-Light, printers, etc.). Troubleshoot and resolve technical issues such as WMS/TMS/LMS errors, integration failures, hardware malfunctions, and network/connectivity problems, escalating to IT teams or vendors as needed. Analyze operational and system data to identify inefficiencies, perform root-cause analysis, and recommend/implement process or system improvements. Collaborate with business users, IT teams, and vendors to assess requirements, validate data accuracy, and ensure optimal application performance. Participate in system upgrades, enhancements, testing, and implementations; document functional requirements, test results, procedures, and support materials. Train and support end users on applications, system processes, and security best practices. Monitor application and system performance, create and analyze reports/logs, and track performance metrics to ensure high availability and operational throughput. Coordinate vendor activities during system outages, updates, and upgrades, ensuring issues are documented, tracked, and resolved. Execute assigned tasks with accuracy and timeliness; manage priorities and select appropriate methods to complete work efficiently. Participate in business continuity and disaster recovery planning, testing, and event execution. Provide support coverage during night, weekend, or on-call rotations as required. Perform additional duties as assigned to support supply chain operations and technology initiatives. REQUIRED SKILLS/ABILITIES: Strong analytical, troubleshooting, and root-cause problem-solving abilities. Effective written and verbal communication skills, with the ability to support and train end users. Ability to learn and apply new technologies quickly in a fast-paced DC environment. Experience with SQL and relational databases; proficiency with Excel and reporting tools. Ability to document processes, requirements, and test results for system changes. Ability to work independently, collaborate across teams, and drive resolution through obstacles. Strong organizational skills with the ability to prioritize and manage multiple tasks. Flexibility to support night, weekend, or on-call needs. This position requires travel as needed. EDUCATION/EXPERIENCE: Bachelor's Degree in Information Technology, Computer Science or related field Minimum of 3 years' experience PHYSICAL REQUIREMENTS: While performing the duties of this job, the employee is regularly required to sit. The employee must frequently use their hands to handle or feel objects and must be able to speak and hear clearly. The employee may occasionally need to lift and/or move up to 25 pounds. Specific vision abilities required for this job include close vision, distance vision, and depth perception. The employee must be able to work effectively in a fast-paced environment. GENERAL INFORMATION: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. Equal employment opportunities are provided to all employees and applicants for employment. Discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. is prohibited.

To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34 At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security. SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION SYSTEMS TECHNICIAN When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission. CRYPTOLOGIC TECHNICIAN NETWORKS As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity. INTELLIGENCE SPECIALIST Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything. PAY AND BENEFITS From the day you start, youll receive: Competitive salary Potential to earn a bonus upon enlistment Free health insurance Free housing A retirement plan Paid training College credit EDUCATION OPPORTUNITIES Navy College Program and Tuition Assistance Post-9/11 GI Bill, up to 100% tuition Professional credentials and certifications College credit hours toward a bachelors or associate degree through the American Council on Education QUALIFICATIONS AND REQUIREMENTS U.S. citizen or equivalent High school graduate or equivalent 17 years of age or older General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before. WORK ENVIRONMENT These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat. PART-TIME OPPORTUNITIES Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. RequiredPreferredJob Industries Government & Military