Information technology professional jobs in Holland, MI - 372 jobs

Ask ITC Inc. which is backed by a $500 million Microtek group company, provides an industry leading blend of technology, business consulting, and outsourcing services. Ask IT is a minority-owed enterprise; it has been founded on providing the highest quality possible and on the devotion to customer satisfaction. Job Description Services include performing the duties of a Telephony Analyst and Billing Data Entry Clerk for multiple NTS services. Candidates must be able to professionally work with clients while diagnosing technical and billing issues and take aggressive and independent action to correct system issues. Proficiency in service management tools such as BMC Remedy, MS Outlook, SharePoint and Changepoint are also required. Technicians will be part of an established team and trained by senior team members. Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals. A certain degree of creativity and latitude is required. Works under limited supervision with considerable latitude for the use of initiative and independent judgment. Ability to function independently by following establishing policies, procedures and practices when handling questions, problems and challenges presented by customers. Ability to flexibly manage work flow operations to meet or exceed SLOs and customer needs and expectations. Ability to make decisions independently and to communicate effectively to peers and management. • Identifies, researches, and resolves Telephony Billing Issues. Responds to telephone calls, email and personnel requests for support. Documents, tracks, and monitors the problem to ensure a timely resolution. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Answers questions or resolves telephony problems for clients in person, via telephone or from remote location. May provide assistance concerning the use of telephony hardware and software, including ordering and installation. • Strong communication skills. • Communicates accurate and useful status updates. Manages and reports time spent on all work activities. Ability to work in a team environment. Years of Experience: Additional Information All your information will be kept confidential according to EEO guidelines.

Hiring Company: Delicatessen Services Co., LLCOverview:• Installs, modifies, configures, and repairs computer hardware and software systems, and provides technical and functional assistance to system users. • Perform oversight and administration of ITSM Tools, accuracy of information in ticketing system, and compliance to current & future KPI's and Performance Metrics. • Installs, configures, troubleshoots, and upgrades computer related production equipment, such as labeling equipment, shop floor data collection terminals, hand-held terminals, HMI's, etc. • Tier 1 support and administration of telephony and voicemail systems. Installs and maintains physical equipment, user assignment of extensions, backbone cabling, phone lines, and fax devices. Acts as liaison between equipment vendors and the company. • Provides support in the administration and integration of local area network(s) (LAN) and wireless local area networks (WLAN), under the direction of the BTS Systems Support Supervisor, BTS Systems Support Manager, and/or Network & Security Team. • Implements, Maintains, & Supports any current or future electronic and technical systems, end user computing, or process execution systems, as required. • Installs, configures, monitor's, troubleshoots, and maintains stand-alone/network printers, mobile printers, label printers and/or Multi-Function Devices. • Creates, Updates, and maintains Standard Operating Procedures, How to Documents and Work Instructions at the direction and/or request of the BTS Systems Support Supervisor, BTS Systems Support Manager. Reviews documentation for accuracy and integration into Knowledge Management System.Job Description: Essential Duties and Responsibilities Installs or assists in installation of hardware and peripheral components, such as HMI's/MMI's, mobile devices, monitors, keyboards, printers, and other similar or related equipment. Installs/Configures specified software packages, such as operating systems, standard applications that would include but not limited to Microsoft Office Applications Suite, Windows current or future operating systems, proprietary ERP applications, custom applications, etc. Instructs & Trains users in use of equipment, software, and manuals, including one on one training, and the creation of value added documentation. Provides additional and continued training as need in support of integrated hardware & software systems. Performs infrastructure troubleshooting to isolate and diagnose common network or communication related problems. Upgrades infrastructure hardware and software components as required and at the direction of IT System Support Supervisor, IT System Support Manager, and/or Network & Security Team. Installs and troubleshoots wiring as required for local area network and telephony systems, including isolated or segmented networks. Monitor functioning of manufacturing, distribution IT equipment to ensure systems operate in conformance with specifications. Perform Preventive Maintenance on computers, HMI's, labeling & printing devices, peripherals, etc. Support IT Technical Teams & IT Operations Team in continued expansion and ongoing support of Infrastructure & Server Equipment, including but not limited to UPS, Servers, Switch Gear, Storage, etc.. Administration of Incident Management & Request Fulfillment queues in ITSM Tool, focusing on continuous improvement and emphasis on root cause analysis. Education and Experience H.S. diploma, Technical. Electronic/Computer Training or Certifications, Two (2) years of college a plus. One (1) to three (3) years of experience in a technical supported manufacturing or distribution environment a plus. Related Help Desk, Desktop, & Network Troubleshooting experience a plus. A+ Certification a Plus, ITIL Certification a Plus Additional Responsibilities Additional responsibilities as directed by the IT Systems Support Supervisor, BTS Systems Support Manager or Director, IT Systems Support, Service Support, Plant Automation. Work Environment Ability to work various hours, including 2nd/3rd shift & weekends. Work schedules vary based on production needs: will include extended hours and weekend work. Ability to work in confined areas, ceilings, and attic spaces to support infrastructure hardware or backbone cabling. Ability to lift up to 50 lbs. in order to move and/or install necessary equipment. Ability to work in refrigerated (34-38 degree) environment for prolonged periods. Ability to work in high temperature areas (attic space) for prolonged periods. Willing to travel if necessary for training & on-site systems support. Location:Holland, MITime Type:Full time Department:Management Information Systems

Agility, Impact, Methodology. Do you exhibit these values and wish to be around others that do too? Do you thrive in fast-paced environments where agility, adaptability, and high standards go hand in hand? Are you driven to make a meaningful impact, whether through your work, your support of others, or your commitment to your community? Are you motivated by a disciplined, science-based approach that ensures consistent excellence, safety, and integrity in everything you do? If these statements resonate with you, Grand River Aseptic Manufacturing (GRAM) welcomes you to apply to join our community of dedicated individuals improving lives every day! Overview of this Position: The Help Desk Technician will handle triage and first attempt resolution of submitted Help Desk tickets, escalating tickets to other members of the IT Department as needed. Non-Negotiable Requirements: Associates or bachelor's degree in Computer Science or comparable work experience. Proficient computer skills in Microsoft Word, Excel, and Outlook. Must have a general understanding of how a computer functions and the inter-relationships between the major computer hardware components and the overlaying software such as the Operating System. . Preferred Requirements: CompTIA A+/Sec+, Cisco/Meraki, Microsoft Certifications not required, but are a plus. Ability to complete tasks with accuracy and efficiency. Open-minded individual who fosters an environment in which sharing of ideas is encouraged, asks questions, and is willing to learn. Responsibilities Include ( but are not limited to ): Develop a strong professional relationship with vendors, co-workers, and clients. Exhibit and maintain a cordial and professional demeaner with both internal and external associates that positively reflect company policies and practices. Provide Helpdesk Ticket triage and first attempt resolution of IT related support requests using various technology tools and methodologies. Accurately fulfill new employee account setup requests. Contribute and participate with IT Department personnel tasks and projects when needed. Display a proactive methodology with regards to prioritizing and multi-tasking daily tasks and long-term projects. Monitor, maintain, and troubleshoot a Microsoft Windows environment along with break/fix requests of laptops, desktops, printers, and other devices commonly found in a Microsoft Windows network. Full job description available during formal interview process. What Sets GRAM Apart from Other Employers: BENEFITS starting day 1: Medical, prescription, dental, vision, life insurance, and disability benefits are available to you and your family on your first day of work, with the company paying a portion of the cost! Once eligible for the 401(k) program, all your contributions are immediately 100% vested, and you are immediately vested in GRAM contributions as well. We also offer generous off-shift premiums! Paid VOLUNTEERISM starting day 1: GRAM encourages giving back to our community by offering 16 hours of paid volunteer time per calendar year! PTO: Full-time employees accrue up to 13 days of time off per calendar year. You choose how to use this time for your vacation, sick, or mental health needs! WELLNESS TIME OFF: Employees earn 1 hour of time off for every 30 hours worked to use how you choose. PAID HOLIDAYS: We offer 10 paid holidays per calendar year with immediate eligibility! PAY: Depends on Experience and is discussed during the interview process. If you meet the required criteria listed above, GRAM welcomes you to apply today!

As a User Support Specialist, you will provide world-class support to end users so their entire experience with the Tekton brand is impressive.Responsibilities • Execute fast and helpful support, fielding end users' order and tool-related questions that come through via phone, live chat, email, or support cases • Review and process tool warranty requests • Address any potential issues with orders including screening for fraud, resolving shipping errors, making sure orders are sent to our Fulfillment department, and processing returns • Help troubleshoot issues users may experience on Tekton.com • Contribute to making Tekton.com an exceptional experience for end users • Review and process orders and payments Indicators of a good match for this role • You are aligned with Tekton's philosophy, ways of thinking, and work style • You are authentic, helpful, and personable • You are able to work at a fast pace, easily switch between tasks, and manage multiple requests at once • You are able to use good judgment when resolving issues with end users or other parties • You have exceptional values, including honesty, integrity, and empathy • You have excellent communication skills Baseline qualifications • Knowledge of hand tools and their applications • Experience in customer service, data management, or related fields • Eligible to work in the United States without visa sponsorship Pay range $50,000 - $65,000 per year Benefits package Full-time employees receive health, dental, vision, life, hospital indemnity, and long-term disability insurance; paid time off; a 401(k) program; and tuition reimbursement. Location and hours This is a full-time salaried position located in Grand Rapids, Michigan. Direct supervisor Head of User Services How to apply ***************************************************************************************************************** About the department The User Services department maintains our industry-leading reputation for impressive support and warranty. They also oversee and continue to grow our student program and business purchasing program.

IT Support Specialist RATE: $25.00-$30.00 per hour Diagnose and troubleshoot software, hardware, communication and network issues and help our customers with their day to day computer problems; assist in the installation of applications and programs. ESSENTIAL FUNCTIONS: Image new computers for deployment and evaluate old computers for repurposing or recycling. Set up, configure, and maintain desktops, laptops, printers, phones, and peripherals. Identify and resolve network/VOIP issues. Configure and install application software and operating systems. Manage users and resources using Microsoft Windows Active Directory, Microsoft Office 365 and other platforms. Assist with IT security by enforcing policies, managing antivirus software, and supporting phishing awareness through simulated phishing tests and training. Provide technical guidance to employees and create user-friendly documentation. Communicate with users to help identify computer system issues, analyzing the ticketing system and reporting on trends. Support company phone systems and assist with mobile device management. Collaborate with other Information Technology staff on various projects. Perform all other duties as assigned. EDUCATION AND EXPERIENCE: Associate degree or equivalent in Computer Science, Information Technology, Information systems or other relevant computer related education. Microsoft, Cisco, Linux, or similar certification is a plus. SKILLS, TALENTS AND/OR CHARACTERISTICS Proven work experience as a Systems Support, Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role Hands-on experience with Windows/Linux OS environments Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and troubleshoot basic technical issues Familiarity with remote desktop applications and help desk software Excellent problem-solving and communication skills Ability to provide step-by-step technical help, both written and verbal Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus IND123

Hiring Company: Delicatessen Services Co., LLC * Installs, modifies, configures, and repairs computer hardware and software systems, and provides technical and functional assistance to system users. * Perform oversight and administration of ITSM Tools, accuracy of information in ticketing system, and compliance to current & future KPI's and Performance Metrics. * Installs, configures, troubleshoots, and upgrades computer related production equipment, such as labeling equipment, shop floor data collection terminals, hand-held terminals, HMI's, etc. * Tier 1 support and administration of telephony and voicemail systems. Installs and maintains physical equipment, user assignment of extensions, backbone cabling, phone lines, and fax devices. Acts as liaison between equipment vendors and the company. * Provides support in the administration and integration of local area network(s) (LAN) and wireless local area networks (WLAN), under the direction of the BTS Systems Support Supervisor, BTS Systems Support Manager, and/or Network & Security Team. * Implements, Maintains, & Supports any current or future electronic and technical systems, end user computing, or process execution systems, as required. * Installs, configures, monitor's, troubleshoots, and maintains stand-alone/network printers, mobile printers, label printers and/or Multi-Function Devices. * Creates, Updates, and maintains Standard Operating Procedures, How to Documents and Work Instructions at the direction and/or request of the BTS Systems Support Supervisor, BTS Systems Support Manager. Reviews documentation for accuracy and integration into Knowledge Management System. Job Description: Essential Duties and Responsibilities * Installs or assists in installation of hardware and peripheral components, such as HMI's/MMI's, mobile devices, monitors, keyboards, printers, and other similar or related equipment. * Installs/Configures specified software packages, such as operating systems, standard applications that would include but not limited to Microsoft Office Applications Suite, Windows current or future operating systems, proprietary ERP applications, custom applications, etc. * Instructs & Trains users in use of equipment, software, and manuals, including one on one training, and the creation of value added documentation. Provides additional and continued training as need in support of integrated hardware & software systems. * Performs infrastructure troubleshooting to isolate and diagnose common network or communication related problems. * Upgrades infrastructure hardware and software components as required and at the direction of IT System Support Supervisor, IT System Support Manager, and/or Network & Security Team. * Installs and troubleshoots wiring as required for local area network and telephony systems, including isolated or segmented networks. * Monitor functioning of manufacturing, distribution IT equipment to ensure systems operate in conformance with specifications. * Perform Preventive Maintenance on computers, HMI's, labeling & printing devices, peripherals, etc. * Support IT Technical Teams & IT Operations Team in continued expansion and ongoing support of Infrastructure & Server Equipment, including but not limited to UPS, Servers, Switch Gear, Storage, etc.. * Administration of Incident Management & Request Fulfillment queues in ITSM Tool, focusing on continuous improvement and emphasis on root cause analysis. Education and Experience * H.S. diploma, Technical. Electronic/Computer Training or Certifications, Two (2) years of college a plus. * One (1) to three (3) years of experience in a technical supported manufacturing or distribution environment a plus. Related Help Desk, Desktop, & Network Troubleshooting experience a plus. * A+ Certification a Plus, ITIL Certification a Plus Additional Responsibilities * Additional responsibilities as directed by the IT Systems Support Supervisor, BTS Systems Support Manager or Director, IT Systems Support, Service Support, Plant Automation. Work Environment * Ability to work various hours, including 2nd/3rd shift & weekends. Work schedules vary based on production needs: will include extended hours and weekend work. * Ability to work in confined areas, ceilings, and attic spaces to support infrastructure hardware or backbone cabling. * Ability to lift up to 50 lbs. in order to move and/or install necessary equipment. * Ability to work in refrigerated (34-38 degree) environment for prolonged periods. * Ability to work in high temperature areas (attic space) for prolonged periods. * Willing to travel if necessary for training & on-site systems support. Location: Holland, MI Time Type: Full time Department: Management Information Systems

Noble Company, a subsidiary of FPC International, Inc., is seeking an IT Systems Administrator. This role will serve as the sole internal resource responsible for managing and maintaining all technology systems within Noble Company. This role ensures seamless software and hardware support, oversees system upgrades and implementations-particularly in a manufacturing setting-and provides essential employee training and onboarding to support operational efficiency and continuity. Company Culture Noble Company prides itself on an entrepreneurial and family-friendly atmosphere that encourages work-life balance. The company values new ideas and offers a collaborative environment where employees are empowered to make a tangible impact. Job Details Location: Spring Lake, MI Work Schedule: Generally regular work hours, Monday to Friday, 8 hours per day, some evening and weekend hours may be required. Reporting To: Controller Travel: Up to 10% may be required Certifications: Microsoft or PMP preferred but not required Ideal Candidate Qualifications Training or certification in Microsoft Office products, networking, or IT support tools is a plus. Experience implementing new software in a manufacturing environment. Strong knowledge of Windows OS, Microsoft Office Suite, and networks. Proven ability to manage IT projects and collaborate across departments. Skilled in troubleshooting and resolving technical issues independently. Familiarity with IT ticketing systems and remote support tools. Responsibilities Provide software and hardware support across the organization, including desktops, laptops, printers, and mobile devices. Perform system maintenance, updates, and troubleshooting for all IT infrastructure. Resolves system outages. Deliver help desk-style support to employees, resolving technical issues and responding to user inquiries in a timely and professional manner. Lead and manage IT-related projects, including system upgrades and software implementations. Support new hire onboarding and employee terminations, including account setup, access provisioning, and equipment deployment. Deliver employee training on Microsoft Office products and other relevant software tools. Maintain documentation of IT systems, licenses, assets, procedures, and troubleshooting guides. May collaborate with external IT service provider SJA (Grand Rapids, MI) for escalated support and specialized services. Ensure data security, backup integrity, and compliance with company policies. Position Requirements Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred. Minimum of 4 years of hands-on IT experience, ideally in a manufacturing or small business environment. Proven experience implementing and supporting software and hardware systems. Benefits and Growth Despite being a small company, Noble Company offers comprehensive benefits similar to those of larger organizations. These include: 401(k) match Medical, dental, and vision insurance Short and long-term disability coverage Life and accidental insurance 10 paid holidays starting immediately Generous PTO plan based on years of service Tuition reimbursement and a variety of learning, coaching, and training opportunities to foster employee growth About Noble Company Established in 1946, Noble Company manufactures high-quality building products for industries such as tile, plumbing, heating and cooling, and fire sprinkler systems. Since its acquisition by FPC International, Inc. in February 2016, the company has operated manufacturing facilities in Spring Lake, Michigan, and Baton Rouge, Louisiana. Known for reliability and exceeding industry standards, Noble Company products include Chloraloy and NobleSeal waterproofing sheet membranes, FreeStyle Linear Drains™, NOBURST antifreeze/heat transfer fluid, FireFighter antifreeze, and more.

Applied Innovation is seeking a detail oriented, self-motivated individual to assist in the day-to-day operations of serving clients in our Managed Network Services department as a Tier 2 Onsite IT Technician. The Tier 2 Onsite IT Technician will report directly to the Applied Innovation IT Service Manager and will physically work out of the Grand Rapids, Michigan office located at 5555 Glenwood Hills Pkwy SE, Grand Rapids, MI 49512. This is a Monday to Friday position from 8 AM - 5 PM. There is a rotating on-call schedule once training is complete about 2-3 times per year. Essential Duties and Responsibilities: Installing and supporting customers' IT environments including user workstations, servers, and other infrastructure devices. Troubleshooting, resolving, or escalating client technical issues as needed Updating client documentation in document retention system Recommending procedure modifications and improvements Answering customer phone calls as needed Providing guidance and support to Tier 1 IT Technicians Skills: This position will be responsible for having an intermediate knowledge of, and ability to troubleshoot, the following: Windows PC, Mac, and server operating system environments Possess working knowledge of Microsoft Office tools including Office 365, Outlook, Excel, and Word Microsoft 365 Management Active directory administration, On-premise Exchange, Web content filtering, Anti-virus tools, DNS and DHCP, wired and wireless network connectivity, server administration, and network storage devices Cloud VOIP Systems Excellent customer service skills are essential Must be dependable, professional, organized, detailed oriented and able to perform multiple tasks simultaneously Ability to quickly learn, understand, and manage new systems related to information technology High degree of flexibility and problem solving. Cisco Meraki, experience preferred ConnectWise Suite, experience highly preferred Requirements Include: Minimum 2-year college degree in Networking, Computer Science, Information Systems or a related technical field preferred. Three or more years' experience in an IT related role One of the following certifications is required: A+ Certification NET+ Certification Microsoft Certified Professional (MCP) Cisco Certified Network Associate (CCNA) Server Plus Other IT related certification Our full benefits program includes medical, dental, life, short-term disability, 401(k), paid vacation, paid holidays, opportunity for advancement, and an onsite fitness center.

Ascent, now part of Wesco, is a leading provider of mission-critical facility solutions across North America. With deep expertise in data center development, engineering, and operations, Ascent supports thousands of sites for top-tier clients, delivering reliable performance and innovative technology. As part of the Wesco family, Ascent continues to set the standard for safety, service, and operational excellence in the critical infrastructure sector. The Data Center IT Technician is responsible for installing, testing, and maintaining a wide range of network and IT infrastructure within a data center environment. This includes fiber, coax, and copper cabling, as well as racking and configuring servers, switches, routers, and power distribution units. The Data Center IT Technician performs advanced troubleshooting, circuit testing, and custom installations while ensuring adherence to quality standards and customer requirements. This role requires strong technical skills, attention to detail, and the ability to manage priorities in a fast-paced, mission-critical setting. **Responsibilities** + Run fiber and coax cross connects and follows proper termination techniques per company established processes and procedures. + Perform Installs/Tests/Modifies Cross Connects and ensures proper dressing of the following: coax cross connects (repeater), fiber cross connects (Unicam termination), twisted pair copper cross connects, intra-building cross connects, 66 block/110 block terminations. + Deploy cabinet rack mount PDU's. Install cable management systems to include wire managers and patch panels. + Rack and stack customer equipment. + Install and test cross connect circuits (switched, multiplexed, T1, DS3, OC3-48, Eth, GigE, 10Gig etc.). + Conduct carrier circuit maintenance. + Troubleshoot switched / multiplexed / media converted circuits; escalates to, and works with Networking Group, as needed. + Install circuits requiring advanced fiber terminations. Conduct carrier circuit testing. + Work with IT Lead or customer to troubleshoot issues. May require console to device and perform basic config (DRAC, iLO). + Maintain detailed written records of all work activity. + Escalate SRs that require additional information. + Determine work priorities from the ticketing queue and ensures adherence to all commit times. + May perform other duties as assigned. **Qualifications** + High school degree or equivalent. + 2+ years of related work experience with server builds in a production data center environment. + Ability to lift up to 50 lbs throughout the day. + Ability to read installation drawings (Visio drawings/spreadsheets). + Knowledge of cable limitations to daily work (distance limitations, etc.). + Basic understanding of Unix / Windows booting process, commands, and system command language. + Ability to troubleshoot switched / multiplexed / Media converted cross connects and intra-building cross connects. + Experience with troubleshooting all circuits with carriers. + Ability to work days/nights/weekends/holidays, if needed and/or required. + Strong communication skills. + Proficient in MS Office and Outlook preferred. + One or more of the following certifications preferred: Fluke CCTT Copper, Fluke CCTT Fiber, JDSU BERT Testing, Digital Lightwave Testing. BICSI Level II Copper, BICSI Level II Fiber, FOA - CFOT, Comp-TIA A, Comp TIA Network+. The data center work environment is a highly secure, physically demanding, and structured operation, characterized by its loud, controlled temperature conditions and 24/7/365 uptime. The environment demands a high attention to detail and strong problem-solving skills to manage and troubleshoot critical equipment during regular operation and in emergency situations. Lifting up to 50 lbs, regular bending, stooping, climbing and long periods of walking / standing will be required. At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on. Our Company's greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits (**************************************************************************** and active community engagement, we create an environment where every team member has the opportunity to thrive. Learn more about Working at Wesco here (******************************************************************* and apply online today! Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500 company. _Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer. _ _Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act._

Are you interested in an internship that provides a unique perspective to the education field? Join National Heritage Academies (NHA) this summer as a IT Enterprise Apps Operations Intern! This is a paid in-person internship in our Grand Rapids Service Center office. The duration of the internship is mid-May through early August. Internships are for those enrolled in a college/university program or a recent graduate. For candidates that don't meet this criteria, please explore our other open positions here. About Us: NHA is a charter school management company that operates 100+ schools in 9 states. We are committed to our mission of transforming lives by working together to help students build the knowledge, character, and skills they need to succeed. Our goal is for each student to grow as part of a caring community that encourages them to thrive in college, their careers, and in life. In this role, you will work at our Service Center located in Grand Rapids, Michigan. This is where all the behind-the-scenes magic happens. Our awesome team members are brag-worthy and work with a diverse group of departments to provide top-level support to our schools. We would like to add you to our NHAmazing team! Sound good to you? Keep reading! In This Role: * This position will have a heavy emphasis on identity and access management (IAM). * Part of a team that develops and supports single sign-on (SSO) systems and services including Active Directory. * Will learn about user role and permission management along with integration and automation. * Assist in continuous improvement of our identity systems. * Opportunity to cross train with our information security team. * Build and maintain custom developed scripts and systems to support Identity management. Qualifications: * Working towards a degree in computer science or related field. * Knowledge and experience with programming/scripting. * Ability to write test cases and execute testing in a web environment. * Experience with Active Directory, ADFS, SSO, SAML, PowerShell, IIS preferred * Technical knowledge of Identity Management/Infrastructure preferred * Communicates well one-on-one, in small groups, and both verbally and in writing. * Achieves results and utilizes resources appropriately. A results-oriented "go-getter and achiever" who can work independently and as a team player. * Maintains a high level of organization and time management. * Adapts to dynamic and rapidly changing environments. * Demonstrates a passion for delivering exceptional service. * Can manage multiple tasks and keep organized. * Comfortable using AI tools to augment development. What We Offer You: * 40 hours/week * Onsite Monday through Friday, 8am-5pm * $20/hour * Scheduled events and meetings with company leaders! * Formal program to help you grow professionally! * Opportunity to share in a formal presentation your internship work. Please click here to learn more about our core values. National Heritage Academies is an equal-opportunity employer.

UFP Technologies is a designer and custom manufacturer of comprehensive solutions for medical devices, sterile packaging, and other highly engineered custom products. UFP is an important link in the medical device supply chain and a valued outsource partner to most of the top medical device manufacturers in the world. The Company's single-use and single-patient devices and components are used in a wide range of medical devices and packaging for minimally invasive surgery, infection prevention, wound care, wearables, orthopedic soft goods, and orthopedic implants. UFP Technologies, Inc. offers a competitive benefits package, including but not limited to: * Medical, Dental, Vision, Life, Disability Insurance * 401K with a matching contribution * Paid time off, Paid holidays, Employee discounts and much more! Location: This position will be on-site full-time in Grand Rapids, MI. The position holder will need to be within commuting distance (within 45 min). Helpdesk Technician Summary: The Helpdesk Technician will be responsible for supervising the helpdesk system on a daily basis by addressing issues as they are received. Interacts with employees to troubleshoot and resolve IT-related complications while providing excellent customer service and communication. Supports Active Directory and Office 365. Helpdesk Technician Essential Duties and Responsibilities: * Establishes and maintains a working knowledge of the system's screens, navigation, procedures, and processing requirements. * Supervises the day-to-day operations of the helpdesk system. * Fields incoming requests; acts as a dispatcher, escalating calls where appropriate and coordinating timely resolutions to users' problems. * Assists with handling 1st tier issues, answering users' inquiries regarding computer software and hardware operation to resolve problems. * Installs and troubleshoots desktop hardware, printers, phones, etc. * Installs and troubleshoots Windows 10 / 11 Operating Systems including installing desktop applications. * Communicates clearly any technical solutions in a user-friendly, professional manner. * Performs consistent follow-up with users to ensure complete resolution and user satisfaction. * Creates and manages user security in Active Directory and business applications. * Performs all other duties as assigned or needed. Helpdesk Technician Qualification Requirements: * High School diploma, or general education degree (GED), and * 1 - 2 years' experience supporting Windows 10 / 11, including software and driver installation preferred. * Working knowledge of Active Directory needed. Must have experience creating and modifying users. * Experience in a customer service environment required. * Must have a solid understanding of network protocols (i.e. DNS, DHCP, and TCPIP). * Must have a working knowledge of network hardware such as switches, firewalls, access points, etc. * Experience/familiarity with the following desired: * Switches and routers (preferably Cisco) * A+, Network+, or Security+ certifications UFP Technologies, Inc. is an Equal Opportunity/Affirmative Action employer Minorities/Women/Veterans/Disabled. #UFP #MI #IND #LI-Onsite

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Job Title: Desktop Support Representative Distributed Client Services Location: Kalamazoo, MI Duration:1+ year (with possible extension) Job id: 17-72488 · Skills Overview Deskside Support Tech. Must be experienced in DESKSIDE support · Win7/Win XP OS support. Troubleshooting · Office 2003/2007/2010 support · end user trouble shooting skills · Break/fix support. IMAC, data migration, pc refresh. · Installation, configuration and maintenance of windows, hardware's and software's. · Desktop and laptop installation ,configuration and upgradation · Support and troubleshoot windows XP and windows 7/Migrations Additional Information For more information, Please contact Shubham ************

Job Description Title: Specialist I, IT (Process Innovation) Reports to: Manager IT LG Energy Solution Michigan Inc. (LGESMI) develops and manufactures large lithium-ion polymer batteries and modules for electric vehicle (EV) and energy storage applications. Come join the leader in advanced EV batteries! ****************** Summary: In this role, you will support and drive Process Innovation (PI) initiatives by operating, stabilizing, and improving manufacturing and logistics IT systems. You will work closely with production and logistics teams, headquarters PI organizations, IT developers, and external partners to structure operational pain points into clear requirements and execute system enhancements, expansions, and standardization initiatives. Responsibilities: Operate and stabilize manufacturing production and logistics IT systems, including on-site support Perform end-to-end issue resolution by identifying symptoms, analyzing root causes, implementing corrective actions, and preventing recurrence Review system logs, data, and interface flows; trace issues using database queries as needed Respond to user inquiries and issues, including IT Help Desk support; document and standardize operating procedures and manuals Analyze production and logistics processes (As-Is / To-Be) to identify process improvement opportunities Collect operational pain points from users and define functional and business requirements Convert business requirements into clear system specifications, including process flows, data definitions, screen/report requirements, exception cases, and acceptance criteria Collaborate with headquarters PI organizations to apply and improve standard processes and IT systems on-site Support system testing, user training, launch, stabilization, and continuous improvement activities Execute and support HQ standard IT system construction and system expansion (roll-out) projects Support IT investments, assets, expenses, and system lifecycle management Support data center operations, server health, and system performance to ensure production continuity Work closely with remote infrastructure teams as on-site technical support for troubleshooting, deployment, cabling, monitoring, and maintenance Configure and install PCs, network devices, peripherals, software, wireless access points, and L2 switches Ensure system security and compliance with company policies Utilize tools such as Active Directory, Remote Desktop, and related system management tools Follow LGESMI cleaning SOPs during downtime (e.g., line stop, waiting time), including cleaning designated machines and surrounding work areas Maintain workplace cleanliness in accordance with 5S3R standards Perform other duties as assigned Qualifications: Bachelor's degree preferred or equivalent relevant experience Interest in or understanding of manufacturing, production, or logistics environments Ability to logically analyze problems and communicate effectively with internal teams, developers, and partners Ability to structure, document, and clearly specify system and business requirements Ability to transform ambiguous requests into verifiable requirements and criteria Bilingual Korean/English preferred Experience: 0-3+ years of experience in Information Technology, Manufacturing Systems, Process Innovation, or related field Experience supporting or operating production/logistics IT systems preferred Experience with system integrations, interfaces, or data analysis projects preferred Skills: Strong analytical and problem-solving skills Excellent written and verbal communication skills Ability to work flexible hours as needed to support production operations Ability to work flexible hours to support collaboration with HQ and global sites Basic SQL, database analysis, or programming knowledge (Java, C#, etc.) preferred LGESMI is an Equal Opportunity employer that values the diversity of its workforce. EEO

The IT Manufacturing/EPLO Technician will provide onsite support and escalation for enterprise solutions across the region in the Manufacturing/EPLO/GQO area in alignment with IT Business Partners, and support business strategy and objectives in collaboration with Global IT. The person will be accountable for providing a robust support structure for Manufacturing/EPLO/GQO systems in the region and collaborate with others to ensure systems are running a standard OS, have a defined business and IT owner, and new Manufacturing/EPLO/GQO systems are integrated in alignment with Industry 4 standards. The role requires excellence in customer service skills and the capability to build strong collaborative relationships ensuring that the day to day needs of the business are met in a timely manner. The role is required to provide guidance and escalation to various business teams including Advance Operations, Engineering and R&D, with specific focus on hardware & software support. Essential duties & responsibilities: (detailed description) Actively participate in securing and containing the manufacturing environment. Provide Level 2 support related to Manufacturing/EPLO/GQO issues, for desktop, operating systems, antivirus and application software, development changes as required and ensure technical issues are resolved and solutions are properly documented. Develop knowledge base articles on common issues and day to day support, with a focus on shift left activities where possible. Have a good understanding of Machine level integration as it applies to Shop Floor systems integration with the business layer. Provide guidance to business and IT teams and contribute to development of standards to be adopted by business and IT. Work on approved Global IT Projects, ensuring integration of all new manufacturing systems are in line with Global IT and Industry 4 standards. Recommend business processes and implement system changes that improve efficiency, cost savings and business outcomes. Support the adoption of enterprise systems across Stryker, minimizing reliance on point or plant specific solutions. Contribute to discussions on Manufacturing/EPLO/GQO business projects related to IT hardware, connectivity & software Support the delivery teams with adherence to Stryker patching, anti-virus, firewall and security standards on shop floor. Promote and increase awareness and adoption of industry 4.0 standards across Global IT Operations and processes. Responsible for contributing to process execution across all operational processes (e.g., incident, problem, change, configuration, asset etc.) related to the service. Education & special trainings: Bachelor's Degree/Diploma in Computer Information Systems, or equivalent preferred. Qualification/Certification in Industry 4 and IT Technologies e.g. Microsoft or equivalent an advantage ITIL Foundations certification required Qualifications & experience: At least 2 years of experience in the field or in a related area required. Strong communication and relationship skills. Demonstrated ability to lead through influence. Demonstrated ability to manage and execute competing priorities in a fast-paced environment Strong critical thinking / problem solving skills Experience with IT systems in a manufacturing and R&D environment is preferred. Physical & mental requirements: Works independently without supervision. Strong team player. Works effectively with cross-departmental teams. Excellent oral and written communication skills. Ability to self-direct work efforts, meet deadlines, and produce consistent high-quality work. #LI-BB1

The IT Manufacturing/EPLO Technician will provide onsite support and escalation for enterprise solutions across the region in the Manufacturing/EPLO/GQO area in alignment with IT Business Partners, and support business strategy and objectives in collaboration with Global IT. The person will be accountable for providing a robust support structure for Manufacturing/EPLO/GQO systems in the region and collaborate with others to ensure systems are running a standard OS, have a defined business and IT owner, and new Manufacturing/EPLO/GQO systems are integrated in alignment with Industry 4 standards. The role requires excellence in customer service skills and the capability to build strong collaborative relationships ensuring that the day to day needs of the business are met in a timely manner. The role is required to provide guidance and escalation to various business teams including Advance Operations, Engineering and R&D, with specific focus on hardware & software support. Essential duties & responsibilities: (detailed description) Actively participate in securing and containing the manufacturing environment. Provide Level 2 support related to Manufacturing/EPLO/GQO issues, for desktop, operating systems, antivirus and application software, development changes as required and ensure technical issues are resolved and solutions are properly documented. Develop knowledge base articles on common issues and day to day support, with a focus on shift left activities where possible. Have a good understanding of Machine level integration as it applies to Shop Floor systems integration with the business layer. Provide guidance to business and IT teams and contribute to development of standards to be adopted by business and IT. Work on approved Global IT Projects, ensuring integration of all new manufacturing systems are in line with Global IT and Industry 4 standards. Recommend business processes and implement system changes that improve efficiency, cost savings and business outcomes. Support the adoption of enterprise systems across Stryker, minimizing reliance on point or plant specific solutions. Contribute to discussions on Manufacturing/EPLO/GQO business projects related to IT hardware, connectivity & software Support the delivery teams with adherence to Stryker patching, anti-virus, firewall and security standards on shop floor. Promote and increase awareness and adoption of industry 4.0 standards across Global IT Operations and processes. Responsible for contributing to process execution across all operational processes (e.g., incident, problem, change, configuration, asset etc.) related to the service. Education & special trainings: Bachelor's Degree/Diploma in Computer Information Systems, or equivalent preferred. Qualification/Certification in Industry 4 and IT Technologies e.g. Microsoft or equivalent an advantage ITIL Foundations certification required Qualifications & experience: At least 2 years of experience in the field or in a related area required. Strong communication and relationship skills. Demonstrated ability to lead through influence. Demonstrated ability to manage and execute competing priorities in a fast-paced environment Strong critical thinking / problem solving skills Experience with IT systems in a manufacturing and R&D environment is preferred. Physical & mental requirements: Works independently without supervision. Strong team player. Works effectively with cross-departmental teams. Excellent oral and written communication skills. Ability to self-direct work efforts, meet deadlines, and produce consistent high-quality work. #LI-BB1

Are you looking for an organization that empowers its team members to learn, grow and make a genuine impact? Is work/life balance important to you? At Kawasaki, we offer this and so much more. The Engine Division of Kawasaki Motors Corp, headquartered in Grand Rapids, MI has an opening for an IT Help Desk Analyst based in Grand Rapids, MI. As an IT Help Desk Analyst, this position will accept end-user contacts in the office or on a rotational on-call schedule to gather requirements, procedures, and problems while responding to Help Desk Calls and Cases. This role will resolve and ensure the proper functioning of computer systems and office productivity equipment capabilities, workflows, and operations. This position will assist end-users in resolving and learning to use various IT systems, software, office productivity hardware, and audio/visual equipment. Responsibilities: * Follow all company IT Policies & Procedures, Quality, Environmental, and Production System compliance regulations. * Display appropriate proficiency with computers and computer applications, including Windows and MacOS operating systems, Microsoft Office 365 suite of products, Salesforce and related products, Cisco networking equipment and software, Amazon web services products, and internally built applications. * Quickly diagnose and correct minor and intermediate issues with hardware and software and create instructional materials as needed. * Able to understand the underlying workflow requirements for various departmental interfaces. * Understand standard business systems (i.e., ERP, CRM, communications (both digital and analog). * Accept Help Desk calls on-site or remotely for all products, systems, and software that the Engines Division IT team supports. * Provide on-site staff and remote end-users with assistance solving computer-related problems, such as hardware malfunctions and software program issues. * With oversight, maintain and monitor computer programs and systems, correcting errors and making necessary modifications and/or recommend changes. * Using initiative, document and revise system procedures, test procedures, and departmental standards. * Assist in the review of programs and systems before operational deployment. * Maintain continual working knowledge of technology trends through manuals, periodicals, and technical reports to meet staff and end-user requirements. * Perform basic to intermediate network support and security activities. * Evaluate and recommend computer software or hardware needed to set up, improve, or alter existing business and end-user systems. * Install and maintain new and existing equipment. * Train users and answer questions. Education and Experience: * Bachelor's degree in computer-related field with two years of experience or two-year associate degree with four years of experience. * Knowledge of or experience with Cisco Meraki networking equipment (can include, but is not all-inclusive: Wireless Access Points, Switches, Web console), Palo Alto firewall equipment and Global Protect VPN software, and SolarWinds management console. * Experience installing, configuring, and administering network technologies. * Experience with network and managing wiring runs. * Experience across multiple PC manufacturers and models, peripherals, and equipment. * Experience with Windows 10, Windows 11, Windows Server 2019 and above, Microsoft 365 applications, Active Directory, MacOS v10.x and above, and Salesforce and associated products. * Experience with disaster recovery processes. * Experience with virus and malware protection and eradication. * Experience with security analysis and implementation of recommendations. * Experience with monitoring Quality of Service (QoS) across the network, making recommendations for improved performance, and implementing changes. * Experience with monitoring network performance and implementing changes to optimize performance. * Strong attention to detail. * Maintain high level of confidentiality. Who We Are: The Engine Division of Kawasaki Motors Corp, headquartered in Grand Rapids, MI supports 4 cycle engines commonly used in the lawn and garden industry. Please visit ********************************** for more information on Kawasaki Motors full product line. What We Offer: Your health and wellness are important to you - and to us. That's why we provide a comprehensive benefits program designed for you (and your family) in mind. * Good work/life balance. * Medical, dental, and vision plans * Flexible Schedules * Summer Hours * Referral Program * Employee Assistance Program * Life insurance * Flexible spending account * 401K * Generous Time off * Educational Assistance * Ongoing training and development * Team member product purchase program

The IT Manufacturing/EPLO Technician will provide onsite support and escalation for enterprise solutions across the region in the Manufacturing/EPLO/GQO area in alignment with IT Business Partners, and support business strategy and objectives in collaboration with Global IT. The person will be accountable for providing a robust support structure for Manufacturing/EPLO/GQO systems in the region and collaborate with others to ensure systems are running a standard OS, have a defined business and IT owner, and new Manufacturing/EPLO/GQO systems are integrated in alignment with Industry 4 standards. The role requires excellence in customer service skills and the capability to build strong collaborative relationships ensuring that the day to day needs of the business are met in a timely manner. The role is required to provide guidance and escalation to various business teams including Advance Operations, Engineering and R&D, with specific focus on hardware & software support. Essential duties & responsibilities: (detailed description) * Actively participate in securing and containing the manufacturing environment. * Provide Level 2 support related to Manufacturing/EPLO/GQO issues, for desktop, operating systems, antivirus and application software, development changes as required and ensure technical issues are resolved and solutions are properly documented. * Develop knowledge base articles on common issues and day to day support, with a focus on shift left activities where possible. * Have a good understanding of Machine level integration as it applies to Shop Floor systems integration with the business layer. Provide guidance to business and IT teams and contribute to development of standards to be adopted by business and IT. * Work on approved Global IT Projects, ensuring integration of all new manufacturing systems are in line with Global IT and Industry 4 standards. * Recommend business processes and implement system changes that improve efficiency, cost savings and business outcomes. * Support the adoption of enterprise systems across Stryker, minimizing reliance on point or plant specific solutions. * Contribute to discussions on Manufacturing/EPLO/GQO business projects related to IT hardware, connectivity & software * Support the delivery teams with adherence to Stryker patching, anti-virus, firewall and security standards on shop floor. * Promote and increase awareness and adoption of industry 4.0 standards across Global IT Operations and processes. * Responsible for contributing to process execution across all operational processes (e.g., incident, problem, change, configuration, asset etc.) related to the service. Education & special trainings: * Bachelor's Degree/Diploma in Computer Information Systems, or equivalent preferred. * Qualification/Certification in Industry 4 and IT Technologies e.g. Microsoft or equivalent an advantage * ITIL Foundations certification required Qualifications & experience: * At least 2 years of experience in the field or in a related area required. * Strong communication and relationship skills. * Demonstrated ability to lead through influence. * Demonstrated ability to manage and execute competing priorities in a fast-paced environment * Strong critical thinking / problem solving skills * Experience with IT systems in a manufacturing and R&D environment is preferred. Physical & mental requirements: * Works independently without supervision. * Strong team player. * Works effectively with cross-departmental teams. * Excellent oral and written communication skills. * Ability to self-direct work efforts, meet deadlines, and produce consistent high-quality work. #LI-BB1

Job DescriptionCustomer Support Technician - Plainwell, Michigan DISHER is currently partnering with a leading global provider of modular units and systems for the manufacturing and processing of plastics. They are currently searching for a Customer Support Technician who will be responsible for servicing equipment as well as installing and commissioning new equipment and system expansions at customer sites. What it's like to work here: This company is focused on fostering a culture of empowerment and emphasizes high morale, strong communication and a customer-first approach. They trust their people to get the job done, which creates a laid-back atmosphere with flexible hours and a commitment to both hard work and enjoyable moments for the team. What you will get to do: Traveling to customer locations to solve after-sale service issues, including equipment operation and evaluations as well as maintenance training. Answering customer service phone calls and e-mails. Testing and refurbishing used and customer owned equipment at the company's facility in Plainwell. 50% (approximately) - support of new capital equipment projects and system expansions - directed by the responsible project manager. Traveling to customer locations to assist in system installations, commissioning efforts, and start-ups. Other project related activities as needed. What will make you successful: 3 to 5 years of experience in a related field or position. Travel experience. Driver's license. Ability to get a passport (travel to Canada and Mexico). Experience with electrical systems and controllers - HMI troubleshooting experience. Proficiency with a multimeter. Must enjoy learning new things. Must be able to act calmly in stressful situations. Self-motivated and organized. Good communication skills. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.