Information technology professional jobs in Iowa City, IA

Job Title: ERP Systems Manager - Manufacturing IT (or ERP Sr Analyst / ERP Technical Lead - Manufacturing IT) Department: Information Technology Reports to: VP of IT FLSA Status: Exempt Location: Washington, IA Brava Roof Tile is seeking a hands-on ERP professional to lead and support our ERP implementation. Depending on experience, the role may be titled ERP Systems Manager, ERP Sr Analyst, or ERP Technical Lead - Manufacturing IT. This role will serve as the primary internal resource working with our ERP vendor (Odoo) and internal teams to ensure successful configuration, user support, and business process optimization across Inventory, Purchasing, and Manufacturing. The ideal candidate will prioritize use of standard, out-of-the-box ERP functionality to minimize custom development and ensure maintainability. The initial implementation will focus on Inventory, Purchasing, and Manufacturing, with a plan to expand to other ERP modules over time. Responsibilities: Act as the internal lead for ERP implementation, coordinating with the ERP vendor and internal stakeholders. Configure ERP modules to align with business processes, especially in Inventory, Purchasing, and Manufacturing. Prioritize use of standard, out-of-the-box ERP functionality to minimize custom development and ensure maintainability. Provide day-to-day support to users, troubleshoot issues, and ensure system usability. Collaborate with cross-functional teams to gather requirements and translate them into ERP solutions. Optimize business processes and workflows to improve operational efficiency. Develop documentation, training materials, and conduct user training sessions. Monitor project timelines, deliverables, and ensure successful go-live and post-implementation support. Supervisory Responsibilities: Manage and coordinate third-party vendors and consulting resources as needed. Education and Experience: Bachelor's degree in Information Systems, Business, Engineering, or a related field. 5+ years of experience in ERP or MRP systems implementation and support, with focus in Inventory, Procurement and Manufacturing. Strong understanding of Inventory, Purchasing, and Manufacturing workflows. Experience configuring ERP systems (experience with Odoo is a plus but not required). Excellent problem-solving and communication skills. Ability to work independently and manage multiple priorities. Experience working with cross-functional teams in a manufacturing or distribution environment. Hands-on experience maintaining and managing ERP codebase, including Git repository workflows, module development, and migration handling. SQL or basic scripting knowledge for light development and reporting. Preferred Skills: Familiarity with ERP platforms such as SAP, Oracle, NetSuite, Microsoft Dynamics, Infor, Odoo, or similar. Experience with change management and user adoption strategies. Requirements: Must be able to reach, stretch, bend, kneel and be able to stand and walk for long lengths of time. Must be able to stoop, carry materials, and sit for extended periods as required by the job. Ability to lift, push and pull objects weighing over 50 pounds. Must have a valid Driver's License. Why Brava Roof Tile: Lead a high-impact ERP implementation that transforms core business operations. Be part of a fast-growing, innovative company transforming the roofing industry. Collaborate with talented colleagues across multiple business functions. Enjoy a culture that values trust, collaboration, and continuous learning.

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement. Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective-C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and Jquery mobile. Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us. We make sure that we deliver performance-driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change. Job Description Provide direct support, consultation, guidance and training to users and identify technical solutions. Support daily operations and assist with technology planning in an effort to maximize user and organizational effectiveness. Note: In-Person Interview Only. No Web-cam, No Exceptions. Health Care Information Systems has an opening for an IT Customer Support Analyst. Scheduled shift will be first shift, 7:00 a.m. - 4:00 p.m., Monday through Friday for a 40 hour week. Duties include assisting customers by phone with computer, application, and network support issues and creating a work order for each phone call handled. Work will be performed in a structured Help Desk setting. The IT Support Analyst position acts as the front-line customer contact point for Health Care Information Systems. The position provides basic customer service and support for UI Health Care computer users and machines in a high call volume center. The position requires a professional demeanor, close attention to detail, strong team building skills and the ability to tolerate high intensity working conditions. The ability to make quick decisions based on professional judgment and written procedures is essential. HDS3 3 to 5 years field experience and preferred education: 4 year college degree in field of specialty or equivalent education and experience combined. Additional Information Thanks and Regards, Ankur Bhatia

Arete Technologies, Inc. offers set of innovative Consulting and Outsourcing services, bridging the gap between requirements and outputs of various dexterous and facile companies worldwide. The thrust of providing global deliverables with focus on providing paramount and unsurpassed services combined with cost saving solutions to the clients We understand the business requirements in the present day corporate scenario and aspire to provide world-class services enabling the organization to burgeon and flourish while keeping the work-life balance intact. The Global delivery mechanism followed at Arete Technologies, Inc. saddles proficient schemes and unconventional channels to provide one-stop solutions for all your workforce needs. our Team is an exquisite amalgamation of vast experiences of over 30 years in IT Consulting and Staffing industry. Connoisseurs in the field of staff augmentation for IT, we operate on 24 by 7 model with an aim of providing affordable and adept professionals with an assurance of satisfaction for both Consultants and Clients. We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software development, Web Development providing unexcelled services and focusing on both the employers and employees. Job Description Description: Provide direct support, consultation, guidance and training to users and identify technical solutions. Support daily operations and assist with technology planning in an effort to maximize user and organizational effectiveness. The Client has an opening for an IT Customer Support Analyst. Scheduled shift will be first shift, 7:00 a.m. - 4:00 p.m., Monday through Friday for a 40 hour week. Duties include assisting customers by phone with computer, application, and network support issues and creating a work order for each phone call handled. Work will be performed in a structured Help Desk setting. The IT Support Analyst position acts as the front-line customer contact point for Health Care Information Systems. The position provides basic customer service and support for computer users and machines in a high call volume center. The position requires a professional demeanor, close attention to detail, strong team building skills and the ability to tolerate high intensity working conditions. The ability to make quick decisions based on professional judgment and written procedures is essential. Skill Required Bachelor's degree in Computer Science, MIS, or IT-related field or equivalent combination of education and experience. 6 months to 1 year of work experience in a high volume Help Desk, Call Center, or other Customer Service environment. Experience troubleshooting problems with Windows 7 and Microsoft Office 2010 Suite. Excellent verbal and written communication skills. Strong problem solving skills and the ability to quickly learn new software. Proven ability to work independently with a strong focus on customer service. Working knowledge of computer hardware and peripherals. Qualifications Note: In-Person Interview Only. No Web-cam, No Exceptions. Additional Information Best Regards, Amrit Lal

Do you have strong interest in providing exceptional technical support to end users? Do you thrive in an active technical environment where no two days are the same? If so, Extended Technical Support at the University of Iowa may be the place for you! Extended Technical Support, part of IT Services at the University of Iowa, is home to both IT Analysts and IT Support Consultants who provide direct support, consultation, guidance, and training to users and identify technical solutions. These roles are responsible for the basic design, installation, setup, and maintenance of security patches, operational integrity, and support of stand-alone and networked computer systems in both Windows PC and Macintosh environments. Duties include: · Collaborating with colleagues to design, install, and configure hardware and software solutions. · Applying security patches and maintaining operational integrity of systems. · Providing basic training to end users on supported systems. · Administering public resource areas, ensuring a seamless experience for all. · Explaining technical concepts to non-technical customers in a clear and friendly manner. · Maintaining accurate software and hardware inventory records. · Being a go-to resource for resolving IT-related issues promptly and effectively. This is an onsite position. This position is not eligible for University sponsorship for employment authorization. For a detailed job description of either position listed above, please email Melanie Bell at **********************. Qualifications: Required Qualifications: · Bachelor's degree in an appropriate discipline or an equivalent combination of education and related experience in technical support may also serve to meet these minimum requirements. · Professional support experience (typically 6 months - 1 year) using varied technology concepts relating to electronic file storage, desktop management, networked print services or other applicable technologies. · Experience supporting Windows personal computers and laptops. · Experience supporting printers, multi-function devices, etc. · Experience supporting personal mobile computing devices (smartphones, tablets, etc.) · Demonstrated ability to identify and troubleshoot computer systems and network performance for operational problems and make recommendations for corrective actions. · Demonstrated excellent written and oral communication skills. · Excellent interpersonal, customer service and teamwork skills (including with technical peers). · Physical ability to routinely move and transport computer equipment up to 50 pounds. Desirable Qualifications: · Valid US driver's license and ability to meet UI fleet safety requirements. · Experience supporting Apple computers and laptops. · Knowledge of and experience with Active Directory Users and Computers and Group Policy Management Console. · Experience managing workstations using Microsoft Endpoint Configuration Manager (MECM) or other desktop management tools and strategies. · General knowledge of the services and technologies provided by ITS and the campus IT organization and environment. Application Details: In order to be considered, applicants must upload the following materials and mark them as “Relevant File” to the submission: · Resume · Cover letter Information Technology Services will be hiring for one level listed within this requisition, depending on the qualifications of the successful finalist. Job openings are posted for a minimum of 7 calendar days and may be removed from posting and filled any time after the original posting period has ended. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process. For questions or additional information, please contact **********************. Joining the University of Iowa means becoming a vital part of the Hawkeye community, where your work directly impacts education, research, and student success. Enjoy exceptional health coverage, university-paid life insurance, robust retirement plans, and generous leave policies. Benefit from 24/7 support services, well-being resources, and access to UI Health Care specialists. Grow professionally with advanced training, leadership development, and tuition assistance. Iowa City offers a great quality of life with world-class performances at Hancher Auditorium, Big Ten athletics, top-ranked public schools, and outdoor recreation. Join us in making a difference at a leading Big Ten university and premier public research institution. Additional Information Compensation Contact Information

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service. Continue to learn, grow and evolve No matter what greater means to you, we can help you find it. We believe in empowering our partners with the resources, support and opportunities to achieve greater and reach their full potential. A strong focus on individual career development and growth is just one way we help you reach your goals. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to strengthening the communities in which we live and work. We are seeking an Associate Specialist, Control Tester to join our newly established Centralized 1LoD Control Testing function (1LoD Control Testing). This 1LOD Testing team aims to standardize and enhance our control testing practices across all Business Units and Corporate Functions. As a key member of this team, you will play a pivotal role in supporting risk management activities across the organization. This includes the opportunity to be immersed across multiple operational and compliance areas, with opportunities to specialize in specific areas of interest. This role will operate under general supervision; however, will primarily work independently to actively execute control test plans and support Testers within the team with their respective execution. Regular activities include a risk-based control review, effective test execution, and an in-depth analysis of control test results to identify key trends and solutions. The key responsibilities of the role include: Leads controls testing execution including walkthroughs, design, and operating effectiveness testing. Performs quality review over testing workpapers (produced by other testers) to ensure execution and documentation meet First Line of Defense Control Testing Methodology and testing quality expectations. Lead representative to ensure relevant stakeholders are appropriately engaged in all critical testing phases. Provides support to Tester(s) to ensure testing is being performed effectively and efficiently. Responsible for monitoring all testing phases including escalation of significant deficiencies and/or testing delays. Compile, manage, submit and socialize required monthly, quarterly or annual reporting including test results, dashboards and/or testing issue remediation status. Responsible for assisting in the identification and escalation of follow-ups and potential deficiencies. Work closely with the business partners to obtain issue remediation action plans, track and report status of remediation actions, including maintaining dialogue with the business to ensure timely remediation of issues. Assist with control projects, operational and/or corporate risk initiatives, where directed. The successful candidate will benefit from having: College or university degree is preferred 10+ years of risk and control experience Experience in financial services industry Deep understanding of control frameworks and testing methodologies Self-motivated with strong collaboration and communication skills, both verbal and written, with varying organizational levels including senior management Excellent analytics skills and attention to detail Strong interpersonal and leadership skills, including experience mentoring Ability to juggle multiple tasks while effectively able to work towards deadlines Salary Range: $95,600 - 162,400 USD Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component. Working with Us: As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose. We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater Reasonable accommodation Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at *****************. We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people. Apply today and talk to us about your flexible working requirements and together we can achieve greater.

The IT Support Specialist is primarily responsible for responding to client inquiries for technical assistance and ensuring courteous, timely and effective resolution of client issues. Problem resolution will involve the use of diagnostic and support request tracking tools, as well as require that the individual give remote support at the desktop and server level, escalating and coordinating support actions with other staff as needed. In addition, the IT Support Specialist is responsible for establishing and building relationships with clients by demonstrating willingness to pursue improved courses of action, delivering products and services that best serve client needs and using client feedback as a basis for improving service. The IT Support Specialist serves as an extension of the local facilities team after normal business hours, ensuring the facility is staffed for emergency response and physical security. Essential Functions: Provide initial analysis and triage for issues reported through phone calls, monitoring alerts from client and internal infrastructure, or service portal to gather all pertinent information, assess urgency, and facilitate resolution Monitor critical infrastructure and security systems supporting the local facility. Escort for Data Center and provide Smart / Remote hands support Respond to requests for technical assistance in person, via phone, and electronically, based on urgency Diagnose, research, and resolve technical hardware, software, application, and performance issues. Escalate as necessary and work with 3rd-party providers when needed. Requirements Qualifications: Associate degree in Computer Science, Information Systems or related field, or equivalent work experience One + year experience in customer service role providing technical support ITIL v3 or v4 Foundation certification or 1 year's work experience in an ITIL environment preferred IT-related certifications preferred (CompTIA A+, Network+, Server+, CCNA or Microsoft) Above average desktop/laptop/network/hardware/software/application troubleshooting skills Microsoft Server Technologies, VMWare Windows Operating Systems, Active Directory, O365 Experience using service management system for issue tracking VOIP, WAN and LAN connectivity/routers experience preferred Compensation: The compensation for this position is $37,595 - 50,470 annually. Final offer amounts are determined by multiple factors including experience and skillsets.

Base44, a hyper-growth AI startup recently acquired by Wix, is on a mission to change how software gets built. Our AI-powered platform empowers anyone to create custom software applications using natural language. Operating like a startup within Wix, we're fast, collaborative, and focused on turning complex problems into simple, powerful solutions. We exist for creators, solo founders, and entrepreneurs. The opportunity is huge, and with your help, our user-driven growth can become unstoppable. Job Description Base 44 is seeking a highly motivated and dynamic Tech Support Specialist to join our growing team. This is a fantastic opportunity to be a key player in a fast-paced, innovative, and collaborative start-up environment. As a Tech Support Specialist, you will be on the front lines, providing technical support, troubleshooting issues, and contributing to the overall success of our product. You'll have a significant impact on our users and the growth of our product. In this role, you will: * Operate with minimal supervision and substantial discretion on matters of significance. * Assist users with product-related issues, offering timely and effective solutions. * Diagnose and resolve technical problems, utilizing your problem-solving skills and technical knowledge. * Go beyond issue resolution: Educate users on effective vibe-coding techniques and guide them toward best-practice build approaches that help them realize their vision. * Proactively communicate technical issues, emerging trends, and potential improvements to the team, and raise concerns and flags as needed. * Work cross-functionally within a cohesive team environment to ensure product success, working closely with Development and Product teams to document issues, test features, and provide regular, actionable feedback. * This role includes occasional evening and weekend work to support incidents, releases, and maintenance windows. Coverage is shared via a rotation, and we provide advance notice whenever possible. This position is a hybrid role and candidates should be prepared to be able to come to our office in Cedar Rapids at least 3 days per week. Qualifications * 2+ years of experience working in Technical Support/Solution topics in a Web environment , owning complex investigations and escalations. * Able to read browser console and network tab for troubleshooting purposes (JavaScript and React etc ). * Strong technical skills, learns fast, embraces unfamiliar tools/docs, and is driven by curiosity about the unknown. * Takes full ownership of initiatives, drives completion in fast-paced settings, and proactively suggests improvements. * Effective and adaptable when things move fast and plans are still evolving. * Excels at synthesizing and explaining complex topics, working well in teams with a strong growth mindset. Bonus points * Bachelor's degree in computer science, information systems, or related field, or equivalent practical experience * Hands-on tinkering with "vibe coding" - side projects or small experiments you can show. * Strong technical writing for specifications, runbooks, and incident reports * Comfortable inspecting network requests and spotting errors in the console. * Experience troubleshooting API connections and integrations or with system reliability engineering. Additional Information We're Base44, a newly acquired part of Wix, on a mission to change how software gets built. Our AI-powered platform empowers anyone to create custom software applications using natural language, no traditional coding required. Operating like a startup within Wix, we're fast, collaborative, and focused on turning complex problems into simple, powerful solutions. We exist for creators, solo founders, startups, entrepreneurs, side hustlers, and everyone who wants to turn their ideas into reality. Whether you're launching a product, validating a concept, or exploring a hunch, Base44 helps you build it. We're growing fast, the opportunity is huge, and with your help, our user-driven growth can become unstoppable. We are currently offering a shift of 10am - 7pm, Sunday - Thursday for this role.

NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ utilities and broadbands across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality driven and valued priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. NISC has been ranked in ComputerWorld's Best Places to Work for twenty-two years, and we are looking for qualified individuals to join our Team. Position Overview We're looking for a technically skilled and self-driven professional to join our team in a full-time capacity. This role offers the opportunity to take ownership of key enterprise applications-such as Okta, Entra ID, Microsoft 365, Threatlocker, MDM platforms, the Atlassian suite, and RingCentral-and grow into a subject matter expert in one or more of these areas. A foundational ability to interpret code and API calls is important, as automation plays a significant role in our environment. A strong security mindset is essential, as this role involves managing systems and workflows that are critical to the organization's security posture. The ideal candidate is a proactive problem-solver who thrives in complex technical environments, demonstrates strong troubleshooting skills, and is comfortable working independently while collaborating across teams. Work Schedule Hybrid (after an initial training period) from one of our office locations: Cedar Rapids, IA Lake Saint Louis, MO Mandan, ND Hybrid Schedule: Minimum of working 3 days per week in the office and ability to work up to all 5 days a week in the office, as needed Required Days from an Office Location: Tuesday and Wednesday - the third required day will be up to the candidate and their supervisor to choose Virtual Office: Candidates working from a remote location within approved states will be considered for those who have applicable experience Essential Duties Co-own the full lifecycle implementation of moderately complex internal, on premise or cloud-based applications that may span many users and integration points. Interpret code to assist with and understand initiatives around automation and data transformation. Assist and may own implementation of on premise or cloud-based applications. Assist and may own the ongoing maintenance of broader and more moderately complex internal IT applications. Write basic level scripts and utilize API calls to automate administrative tasks or conduct data transformation for specific systems Prepare Change Requests and follow-up to resolution. Provide second tier support in researching and troubleshooting to resolve IT application problems or issues. Support general business needs and moderately complex administration functions within and between other internal IT teams. Follow forced changes implemented by vendors. May be asked to coordinate with other groups/departments in anticipation of the change. Serve as a subject matter expert within specific IT applications. Provide after-hours technical support as needed. May be asked to participate in proof of concepts for new solutions. May be asked to train employees on technical applications and team processes. May be asked to recommend and/or implement changes or enhancements to IT applications that lead to better efficiencies or security controls. May be asked to participate in new vendor selections. Other duties as assigned. Commitment to NISC's Statement of Shared Values. Preferred Knowledge, Skills & Abilities 5+ years of related experience preferred. Working scripting knowledge. (Bash, Python, Powershell, etc.) Moderate knowledge of API calls and how to use a programming language to automate repetitive tasks. Working knowledge of Identity Management/SSO solutions. (Okta, etc.) Basic knowledge of telephony systems, VoIP, etc. Working knowledge of SaaS automation platforms. (Okta Workflows, Bettercloud, etc.) Working knowledge of administration of productivity suites. (Office365, GSuite, etc.) Working knowledge of email/spam systems. (Proofpoint, Exchange, etc.) Working knowledge of security tools. (InsightVM, InsightIDR, Carbon Black, BeyondTrust) Working OS knowledge and troubleshooting ability (mac OS, Windows) Working knowledge of endpoint management solutions. (Kandji, NinjaOne) Working knowledge of Active Directory. Basic network knowledge. Working level knowledge of Project Management processes and theory. Excellent research and problem-solving skills. Working level knowledge of business-related software applications and services. Strong ability to demonstrate initiative and accountability. Strong level ability to troubleshoot. Strong ability to multitask and time manage. Strong ability to make decisions based on the application of guidelines and procedures. Strong level ability to organize, prioritize, and adapt to change. Strong level ability to interact in a positive manner with internal and external contacts. Strong written and verbal communication skills. Education Preferred Bachelor's Degree in Information Technology, Management Information Systems, Computer Information Systems, Systems & Network Administration, Computer Engineering, any other business-related field or equivalent experience. Minimum Physical Requirements The physical demands described here are representative of those that must be met to successfully perform the essential functions of this position. Reasonable accommodations may be made. While performing this role, employees must be able to see and communicate effectively. They are regularly required to remain stationary, move about, and operate computer keyboards or office equipment. Disclaimer Management may modify this job description by assigning or reassigning duties and responsibilities at any time. Key Words SaaS Management | Identity Management | Okta | Automation | User Lifecycle Management | Security | Cybersecurity | REST APIs | Scripting | Office365 | Powershell | Bash | Javascript | Asset Management | Exchange | IDP | SAML/OIDC | Project Management | Privileged Management | Active Directory | SIP/VOIP/Contact Center | Atlassian | SAML |Exchange

The 20 LLC is a nationwide Managed Service Provider (MSP) and MSP growth platform that partners with both general businesses and IT service companies across the country to deliver world-class technology solutions and support. We are passionate about fostering a collaborative, innovative environment where our team members and clients can thrive. We are looking for a hard-working Information Technology Support Desk Technician to provide remote support to our clients nationwide. The right candidate will be responsible for providing technical support related to computer systems, hardware, software, applications, and more. This person will respond to tickets via a ticketing system, analyze the issues, isolate the problems, and implement the solutions. This person will be comfortable talking on the phone, supporting customers, and have a good general understanding of business technology. This position is 100% onsite, in-office. Responsibilities: * Identify, analyze, and resolve common technical issues, questions, and problems that occur in workstations, mobile devices, operating systems, software, hardware, and peripherals * Manage ticket queue to ensure timely resolution * Provide customer support using remote connection software * Provide thorough documentation on each customer interaction * Prioritize ticketing system flow by following SOPs and KB articles for resolution * Meet or exceed KPI goals * Troubleshooting of the following, though not limited to: * Advanced desktop issues * VPN connectivity * Entry-level server support * Hardware issues * Line of business support Requirements: * IT Fundamentals and A+ certifications, or equivalent professional experience * 1+ year of professional help desk experience * Strong customer service skills * High attention to detail * Ability to follow instructions and policies * Ability to adapt to changing and fast-moving environments * Strong phone skills Benefits: * Comprehensive benefits, including medical, dental, vision, supplemental coverage, plus HSA/FSA options * Competitive 401(k) participation with up to 4% contribution match * Certification reimbursement to support your continued development * Meaningful opportunities for advancement within a growing organization * A culture built on drive, accountability, collaboration, and excellence Physical Requirements This role primarily involves working in an office environment with regular use of a computer and phone. Candidates should be able to: * Sit or stand for extended periods * Use hands and fingers for typing and computer work The statements contained in this job description are intended to describe the general nature and level of work being performed by associates assigned to the job. They are not intended to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the individual(s) holding this position.

Experience with Oracle-based applications, specifically Customer Care & Billing (CC&B) and Oracle Analytics Publisher.is REQUIRED for this position. Preference for contractors to work onsite, and those willing will get first consideration; however, client may consider hybrid. Please limit submittals to local/regional resources. Essential Duties and Responsibilities: The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description. •Designs, documents, and implements new Enterprise application solutions within the IT environment for the Utilities department. •Provides ongoing support, maintenance, and enhancements to existing and new software applications. •Performs troubleshooting of infrastructure systems affecting application performance. •Creates and maintains detailed application/program documentation. •Contributes to reviewing and implementing IT application-based policies, procedures, and standards. •Collaborates with cross divisional team members to perform root cause analysis of complex problems. •Consults with internal team/management/vendors to discuss security issues for both short term projects and long-term department security initiatives. •Works with vendors and business users to develop and implement software integrations. •Analyzes users' business requirements in the development and modification of computer systems. •Coordinates and assists in planning and feasibility/requirements analysis to determine the viability for proposed systems. •Troubleshoots and implements for non-enterprise applications and solutions. •Assists in writing technical specifications ensuring that information dissemination meets the standards of quality for systems development. •Performs related work as required. Required Education and Experience: •Bachelor's Degree in Information Technology, Computer Science, or related field and •Seven (7) to ten (10) years' experience working with and maintaining enterprise level computer applications OR •An equivalent combination of education and/or experience (i.e., one year of relevant full-time experience may substitute for one year of education). •Excellent written, verbal, and interpersonal communication skills. •Experience with Oracle-based applications, in particular Customer Care & Billing and Oracle Analytics Publisher. •Proficiency with Microsoft Office and Visio. •Ability to work collaboratively with diverse populations. Desired qualifications •Experience with process design, logical workflow analysis and design. •Experience with in-depth configuration, code, analysis, and output. •Extensive experience with Oracle and Oracle-based technologies. •Experience with Utilities in both support and processes. •Extensive experience troubleshooting problems and root cause analysis. COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES Knowledge of: •Computer systems and analysis of computer programs. •Systems analytical practices and procedures. •Server and network operating systems •Project management principles Skills in: •Managing multiple projects and deadlines; communicating delays. •Peer review and mentoring. •Assigning, prioritizing, monitoring, and reviewing work assignments. •Communicating effectively with internal and external stakeholders using both technical and non-technical language. •Attention to detail. Ability to: •Maintain a high degree of confidentiality with sensitive information; maintain the confidentiality of information and professional boundaries. •Train and instruct others, including systems and user-support personnel. •Evaluate vendor software for compatibility withcity-wide computer systems. •Respond to IT on-call emergencies. •Assess problematic issues and make appropriate judgment to correct issue. •Work cooperatively and maintain effective working relationships.

Job DescriptionJob DescriptionOn-Call IT Field Technician - PC, Mac, Printer & Scanner Support

Requirements What You Have: Candidates should be working towards a Bachelor of Science (BS) in Information Technology, MIS, Computer Science, or related field. Junior-level coursework is preferred. A minimum GPA of 2.8 or higher. Preference will be given to applicants with relevant work experience, internships, or involvement in related activities such as tutoring or business fraternities. What You're Good At: Strong computer skills; proficient with Microsoft Office Suite and familiarity with Windows operating systems. Basic knowledge of networking, hardware, and security concepts. Strong problem-solving and analytical skills. Strong communication and collaboration skills. Ability to maintain confidentiality and follow security protocols. Proactive and driven, exhibiting a strong sense of initiative. A leader among peers. Salary Description $20/hour

Job DescriptionDescription: CBI Bank & Trust is a community banking organization, headquartered in Muscatine, Iowa, with 24 locations throughout Eastern Iowa and Western-Central Illinois, and the Stateline region of Illinois/Wisconsin. All our decisions are based on what is best for the communities, businesses, and individuals we serve. Internship Summary: We are looking for an IT Intern to join our team this summer! This internship provides exposure to IT operations in a regulated banking environment, including support, security, and project-based learning opportunities. The intern will work alongside IT professionals to gain real-world experience in system support, troubleshooting, and technology solutions. Location: This opportunity is on-site and can be at our Muscatine or Quad Cities locations, based on your geographic preference. What You Will Do: Provide first-level technical support to employees (hardware, software, and network issues). Assist with IT help desk tickets, troubleshooting, and documentation. Support system upgrades, installations, and testing. Learn and apply cybersecurity best practices within a banking environment. Assist in maintaining IT asset inventory and system documentation. Participate in IT projects such as system rollouts or process improvements. Collaborate with the IT team on initiatives to enhance system efficiency and user experience. Participate in professional development, educational, and networking opportunities. Present your project and summer experience at the conclusion of the internship. Gain a broad understanding of our industry and operations through mentorship, training, and shadowing opportunities. Requirements: What You Have: Candidates should be working towards a Bachelor of Science (BS) in Information Technology, MIS, Computer Science, or related field. Junior-level coursework is preferred. A minimum GPA of 2.8 or higher. Preference will be given to applicants with relevant work experience, internships, or involvement in related activities such as tutoring or business fraternities. What You're Good At: Strong computer skills; proficient with Microsoft Office Suite and familiarity with Windows operating systems. Basic knowledge of networking, hardware, and security concepts. Strong problem-solving and analytical skills. Strong communication and collaboration skills. Ability to maintain confidentiality and follow security protocols. Proactive and driven, exhibiting a strong sense of initiative. A leader among peers.

Company Information You Matter to Cambrex. Cambrex is a leading global contract development and manufacturing organization (CDMO) that provides drug substance development and manufacturing across the entire drug lifecycle, as well as comprehensive analytical and IND enabling services. With over 40 years of experience and a team of 2,000 experts servicing global clients from North America and Europe, Cambrex offers a range of specialized drug substance technologies and capabilities, including continuous flow, controlled substances, liquid-phase peptide synthesis, solid-state science, material characterization, and highly potent APIs. Your Work Matters. At Cambrex, we strive to build a culture where all colleagues have the opportunity to: engage in work that matters to our customers and the patients they serve learn new skills and enjoy new experiences in an engaging and safe environment strengthen connections with coworkers and the community We're committed to attracting and nurturing a passionate team of valued professionals in our fast-paced and growing company. We offer a competitive benefits package that includes healthcare, life insurance, planning for retirement, and more! Your Future Matters. Known for our customer-focused scientific and manufacturing excellence, as well as our strong commitment to quality and safety, we offer a range of career and growth opportunities across our global network of locations. Together with our customers, we aim to improve the quality of life for patients around the world. Start a career where You Matter by applying today! Job Overview The IT Temporary - Entry Level Support role is designed for a college student or recent graduate with a solid understanding of computers and an interest in gaining hands-on experience in an IT environment. The successful candidate will assist the IT department with various tasks, including troubleshooting, system maintenance, and user support, contributing to the smooth operation of the company's IT infrastructure. Responsibilities Provide basic technical support to end-users, including troubleshooting hardware and software issues. Assist with the installation, configuration, and maintenance of computer systems and peripherals. Support the IT systems manager in managing and maintaining the company's network and server infrastructure. Perform routine system checks and monitor network activity to ensure optimal performance. Help with the setup and configuration of new hardware and software as needed. Maintain accurate records of IT inventory and assist with asset management. Assist in documenting IT procedures and protocols. Provide support during IT projects, such as system upgrades and migrations. Ensure adherence to IT security policies and procedures. Continuously expand knowledge of IT systems and best practices through learning and development opportunities Qualifications/Skills Solid understanding of computer systems, including hardware, software, and networking fundamentals. Familiarity with operating systems such as Windows and mac OS. Basic troubleshooting skills and a problem-solving mindset. Ability to work independently and as part of a team. Strong organizational skills and attention to detail. Good written and verbal communication skills. Willingness to learn and adapt to new technologies and challenges Education, Experience & Licensing Requirements Currently enrolled in or recently graduated from a relevant technical program, such as Information Technology, Computer Science, or a related field. Cambrex is committed to providing a safe and productive work environment. All offers of employment are contingent on the successful completion of a comprehensive pre-employment screen. The pre-employment screen may consist of several components including but not limited to a drug test, criminal record check, identity verification, reference checks, education and employment verification, and may vary based on federal, state, and local laws. Refusal to submit to testing will result in disqualification of further employment consideration. All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. Cambrex Corporation is an Equal Opportunity / Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), ancestry, national origin, place of birth, age, marital status, disability/handicap, genetic information, veteran status, or other characteristics protected by federal, state, and/or local law. Currently enrolled in or recently graduated from a relevant technical program, such as Information Technology, Computer Science, or a related field. Provide basic technical support to end-users, including troubleshooting hardware and software issues. Assist with the installation, configuration, and maintenance of computer systems and peripherals. Support the IT systems manager in managing and maintaining the company's network and server infrastructure. Perform routine system checks and monitor network activity to ensure optimal performance. Help with the setup and configuration of new hardware and software as needed. Maintain accurate records of IT inventory and assist with asset management. Assist in documenting IT procedures and protocols. Provide support during IT projects, such as system upgrades and migrations. Ensure adherence to IT security policies and procedures. Continuously expand knowledge of IT systems and best practices through learning and development opportunities

Arete Technologies, Inc. offers set of innovative Consulting and Outsourcing services, bridging the gap between requirements and outputs of various dexterous and facile companies worldwide. The thrust of providing global deliverables with focus on providing paramount and unsurpassed services combined with cost saving solutions to the clients We understand the business requirements in the present day corporate scenario and aspire to provide world-class services enabling the organization to burgeon and flourish while keeping the work-life balance intact. The Global delivery mechanism followed at Arete Technologies, Inc. saddles proficient schemas and unconventional channels to provide one-stop solutions for all your workforce needs. our Team is an exquisite amalgamation of vast experiences of over 30 years in IT Consulting and Staffing industry. Connoisseurs in the field of staff augmentation for IT, we operate on 24 by 7 model with an aim of providing affordable and adept professionals with an assurance of satisfaction for both Consultants and Clients. We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software development, Web Development providing unexcelled services and focusing on both the employers and employees. Job Description Description: Provide direct support, consultation, guidance and training to users and identify technical solutions. Support daily operations and assist with technology planning in an effort to maximize user and organizational effectiveness. Note: In-Person Interview Only. No Web-cam, No Exceptions. Health Care Information Systems has an opening for an IT Customer Support Analyst. Scheduled shift will be first shift, 7:00 a.m. - 4:00 p.m., Monday through Friday for a 40 hour week. Duties include assisting customers by phone with computer, application, and network support issues and creating a work order for each phone call handled. Work will be performed in a structured Help Desk setting. The IT Support Analyst position acts as the front-line customer contact point for Health Care Information Systems. The position provides basic customer service and support for UI Health Care computer users and machines in a high call volume center. The position requires a professional demeanor, close attention to detail, strong team building skills and the ability to tolerate high intensity working conditions. The ability to make quick decisions based on professional judgment and written procedures is essential. HDS3 3 to 5 years field experience and preferred education: 4 year college degree in field of specialty or equivalent education and experience combined. Additional Information All your information will be kept confidential according to EEO guidelines.

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

The 20 is looking for a hard-working After-Hours Information Technology Support Desk Technician to provide remote support to our clients nationwide. The right candidate will be responsible for providing technical support related to computer systems, hardware, software, applications, and more. This person will respond to tickets via a ticketing system, analyze the issues, isolate the problems, and implement the solutions. This person will be comfortable talking on the phone, supporting customers, and have a good general understanding of business technology. Schedule & Location This is a full-time, after-hours position with a set schedule of 5:00 PM 2:00 AM CST. The first portion of the shift (5:00 PM 9:00 PM) will be worked onsite at our Cedar Rapids, IA office, and the second portion (10:00 PM 2:00 AM) will be worked remotely from home. Responsibilities * Identify, analyze, and resolve common technical issues, questions, and problems that occur in workstations, mobile devices, operating systems, software, hardware, and peripherals * Manage ticket queue to ensure timely resolution * Provide customer support using remote connection software * Provide thorough documentation on each customer interaction * Prioritize ticketing system flow by following SOPs and KB articles for resolution * Meet or exceed KPI goals * Troubleshooting of the following, though not limited to: * Advanced desktop issues * VPN connectivity * Entry-level server support * Hardware issues * Line of business support Requirements * IT Fundamentals and A+ certifications, or equivalent professional experience * 1+ year of professional help desk experience * Strong customer service skills * High attention to detail * Ability to follow instructions and policies * Ability to adapt to changing and fast-moving environments * Strong phone skills Benefits: * Medical/Dental/Vision health plans * PTO/Sick/Holiday pay * Dependent Care FSA * Paid Parental Leave * Life Insurance 100% Company Paid * Incredible company culture * Explosive company growth * Company sponsored Team Building Events * State of the art, modern office with amenities: onsite gym, snacks, drinks, and a food hall Physical Demands: The physical demands below describe the essential job functions needed to complete this job. * Consistent hand and finger dexterity necessary to operate computer equipment * Consistently required to sit, stand, walk, talk, hear, and see * Routine use of hands to type * Occasional need to stoop, kneel, crouch, twist, crawl, reach, and stretch * Occasional need to walk around the office * Consistent vision abilities required; close vision, depth perception, and ability to focus * Occasional need to lift and/or move up to 30 pounds Environmental Conditions: * The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work) * Work is in an open office environment with steady conversation and interruption The statements contained in this job description are intended to describe the general nature and level of work being performed by associates assigned to the job. They are not intended to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the individual(s) holding this position. Work involves sitting most of the time. Walking and standing are required only occasionally, and all other sedentary criteria are met.

Base 44 is seeking a highly motivated and dynamic Technical Support Engineer to join our growing team. This is a fantastic opportunity to be a key player in a fast-paced, innovative, and collaborative start-up environment. As a Tech Support Engineer, you will be on the front lines, providing technical support, troubleshooting issues, and contributing to the overall success of our product. You'll have a significant impact on our users and the growth of our product and will: Provide timely, high-quality support to users: triage, troubleshoot, and resolve product issues with clear, empathetic communication. Reproduce, diagnose, and document technical problems end-to-end, including precise repro steps, logs, screenshots, and expected vs. actual behavior. Work hands-on in the product to understand features, identify pain points, validate fixes, and regularly test new flows; provide actionable feedback. Investigate API and integration issues using tools like Postman and browser DevTools (Network/Console); analyze headers, payloads, status codes, and errors. Collaborate closely with Engineering and Product to scope, prioritize, and escalate issues with strong context and impact assessment. Proactively surface patterns and emerging trends; raise risks/flags early and suggest product or documentation improvements. Create and maintain clear runbooks and knowledge base articles to improve self-serve and reduce repeat incidents. Uphold security and data-handling best practices when working with user data, credentials, or logs. Participate in incident handling and post-incident reviews; help drive down MTTR and increase reliability. Contribute to a cohesive team culture-share context openly, mentor peers on tools and troubleshooting approaches, and continuously refine support workflows. *** This role includes occasional evening and weekend work to support incidents, releases, and maintenance windows. Coverage is shared via a rotation, and we provide advance notice whenever possible. This position is a hybrid role and candidates should be prepared to be able to come to our office in Cedar Rapids at least 3 days per week. Qualifications 3+ years of experience working in Technical Support/Solution topics for a SaaS or platform product, owning complex investigations and escalations. Solid web basics: understand HTTP requests/responses, status codes, headers, JSON payloads; able to read browser console and network tab. API familiarity: comfortable using Postman to send requests, read responses, and follow simple auth patterns (API keys/Bearer tokens). Analytical troubleshooting: reproduce issues, capture logs/screens, write clear repro steps and expected vs. actual behavior. Familiar with javascript and react - ability to read understand the basics of event handlers , use Effect hooks, and state management Intro-level monitoring/logs: can read dashboards such as (Grafana/Datadog) and search logs with keywords. Strong interest and experience with “vibe coding” - side projects or small experiments you can show. Hands-on experience inspecting network requests and spotting errors in the console. Demonstrated ownership in fast-paced, ambiguous environments - able to drive initiatives to completion even when plans are evolving. Additional Information We're Base44, a newly acquired part of Wix, on a mission to change how software gets built. Our AI-powered platform allows anyone to create custom software applications using natural language-no traditional coding required. We operate like a startup within Wix: fast-moving, collaborative, and focused on solving complex problems with simple, elegant solutions.