Information technology professional jobs in Irving, TX

Title: Jr. System Support Analyst MUFG Investor Services is part of the Mitsubishi UFJ Union Financial Group (MUFG), one of the largest financial groups in the world. As such we are dedicated to providing our clients with the top-quality service and our employees with a rewarding career. To our clients, we provide record-keeping, reporting and transaction management services to the Private Equity community. This includes overseeing fund administration across various asset classes including Merchant Banking, Venture Capital, Real Estate and Fund Related Investments which includes fund of private equity funds, secondary funds and co-investment funds. MUFG also provides customized reporting, analysis and transaction management for foundations, pension plans and other private equity investors interested in a consolidated view of their entire alternative and traditional investment portfolio. To our employees we offer a stimulating environment where they can grow as a professional and develop long term careers, not just another job. To this end we ensure our professionals have the support to achieve their career development and goals including professional certification reimbursement programs. In addition to competitive salaries, a casual work environment and an excellent benefits program we give our employees the chance to give back to the community through our social service activities. We celebrate our employee's successes and believe successful employees lead to successful businesses. If you take pride in your work and want to take pride in your employer- contact us. Job Description: MUFG is seeking a System Support Analyst with a strong accounting and/or financial background to join our team. This growth-oriented position will have the primary responsibility of supporting the applications used by MUFG. This individual will be responsible for responding to user submitted tickets, processing the ticket's request, and working with the business and/or technology to facilitate any testing or answer any questions under the direction of the Sr. System Support Manager. An understanding of current accounting principles and how they are applied to the accounting and financial reporting of Private Equity Fund of Funds is strongly preferred but not required. Responsibilities: Reviewing and processing user submitted tickets in a timely manner. Research and resolve application issues as directed by the Sr. System Support Manager. Ensure user submitted help tickets have the appropriate documentation attached to the ticket as directed by the Sr. System Support Manager. Ensure user submitted help tickets have been resolved and closed appropriately Review and update user documentation describing the “best practices and processes” for using the system under the direction of the Sr. System Support Manager. Maintain a working knowledge of current accounting principles as they pertain to Private Equity and the systems used by MUFG. Perform user access reviews for applications used by MUFG. Maintenance and support of daily operations related to applications used by MUFG. Technical Skills: Strong Excel and analytical skills. Knowledge of Vlookups, pivot tables, and table functions. SQL Server Management knowledge and experience preferred but not required. Requirements: College degree with a major in Accounting, Finance, Management Information Systems or related field. Minimum GPA of 3.0. One or two years of relevant work experience required. Proactive, resourceful, strong work ethic, team player. Ability to manage and reorganize competing priorities. Excellent communication skills, both written and verbal. Knowledge of Private Equity, Investran, ServiceNow, and/or eFront Applications is preferred.

Now Hiring | Hybrid - Dallas, TX | 6-Month Contract (with possible extension) Duration: 6 months + possible extension Candidate Eligibility: USC & GC candidates only Job Summary We're seeking an experienced Blue Yonder WMS Support Consultant to provide L2/L3 production support for a major food & beverage organization. This hybrid role requires availability for critical onsite visits, including travel to delivery centers and warehouse locations as needed. Ideal for professionals who excel in fast-paced, SLA-driven environments. Must-Have Skills Strong, hands-on experience with Blue Yonder WMS (Discrete preferred) Proven background in production support with strict SLA adherence Ability to manage P1/P2 high-severity incidents, including after-hours support Exceptional communication skills and ability to lead technical conversations Flexibility for emergency onsite travel Key Responsibilities Deliver L2/L3 production support for Blue Yonder WMS Handle P1/P2 incidents and meet SLA expectations: P1/P2: 15-minute response | 2-hour resolution P3: 15-minute response | 8-hour resolution Act as the primary point of contact for technical incident resolution Troubleshoot application issues and coordinate with cross-functional teams Support critical warehouse operations with onsite visits as required Lead discussions with client teams to drive issue resolution 📩 Interested? Apply now or DM us to explore this opportunity! You can share profiles at ******************** OR Call us on *****************

Job Title: Senior Palantir SME / Technical Expert Contract/Perm: Contract Duration: 12 months Day Rate/Salary: Competitive A confidential engineering organisation is seeking a Palantir Subject Matter Expert to lead the architecture, deployment, and optimisation of complex data and AI platforms. You'll bring deep experience in Palantir ecosystems, high-scale data engineering, and emerging LLM-driven or agentic AI capabilities. What You'll Do Architect scalable data and AI platforms across distributed systems Lead design and deployment of Palantir-based solutions within enterprise environments Build and optimise intelligent/agentic AI systems for reasoning and decision support Guide AI strategy and best practice in data architecture and model governance Partner with engineering, product, and data science teams to deliver high-impact solutions Evaluate and integrate modern cloud, ML, and orchestration frameworks Mentor teams on Palantir tooling, AI/ML workflows, and advanced engineering patterns What You'll Bring Significant experience as a Palantir SME (Foundry preferred) Background in high-scale technology or enterprise data environments Strong hands-on engineering in Python, Java, or Scala Deep understanding of LLMs, RAG, autonomous/agentic AI systems Experience with data pipelines, microservices, and distributed systems Cloud expertise: GCP, AWS, or Azure Strong system design and stakeholder engagement skills Nice-to-Have MSc/PhD in CS, Data, or AI Experience leading AI/ML or data platform initiatives Knowledge of orchestration frameworks (e.g. LangChain-style toolchains) Exposure to mission-critical or regulated enterprise environments Package & Setup 12-month engagement, competitive day rate, hybrid model with 3 days per week on-site in Dallas. Streamlined interview process with technical discussion + practical evaluation. How to Apply: DM me or reply here; Brio Digital are managing this confidential search.

Fractal is a strategic AI partner to Fortune 500 companies with a vision to power every human decision in the enterprise. Fractal is building a world where individual choices, freedom, and diversity are the greatest assets; an ecosystem where human imagination is at the heart of every decision. Where no possibility is written off, only challenged to get better. We believe that a true Fractalite is the one who empowers imagination with intelligence. Fractal has been featured as a Great Place to Work by The Economic Times in partnership with the Great Place to Work Institute and recognized as a ‘Cool Vendor' and a ‘Vendor to Watch' by Gartner. Please visit Fractal | Intelligence for Imagination for more information about Fractal. Job Title: Alation Server Administrator Location: Dallas, TX (Hybrid) Employment Type: Full-time Salary Range: $120,000 - $145,000 + Bonus + Benefits Visa Status: We cannot sponsor at this time Role Overview We are seeking an experienced Alation Server Administrator to manage and optimize the Alation Data Catalog platform. This role involves server operations, configuration, and governance setup to support enterprise-wide data governance initiatives. Key Responsibilities Server Operations: Install, patch, and administer the Alation platform, including upgrades, backups, and HA/DR configurations. Linux/Unix Expertise: Manage systems via Unix shell (SSH), including service and process control. Azure Management: Oversee VM hosting, network security, and resource optimization in Azure. Configuration: Utilize Alation administrative utilities (e.g., alation_conf) for platform setup and tuning. Governance Enablement: Configure and enable end-to-end data governance features such as MDE, QLI, and Policy Center. Security: Implement and maintain SSO and granular access control. Data Catalog Management: Administer Alation Data Catalog server, configure connectors, and perform testing. Metadata Management: Import technical metadata from various sources. User Setup: Configure users, groups, and notification services in Alation. Support technical activities to drive Alation adoption across Business Units (BUs). Required Qualifications Local to Dallas, TX (Hybrid work model). Proven experience in Alation platform administration. Strong background in Linux/Unix system management and Azure cloud operations. Familiarity with data governance frameworks and Alation features. Excellent troubleshooting and problem-solving skills. Compensation & Benefits Competitive salary: $120k-$145k. Bonus and comprehensive benefits package. Pay: The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Fractal, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: $120,000 - $140,000. In addition, you may be eligible for a discretionary bonus for the current performance period. Benefits: As a full-time employee of the company or as an hourly employee working more than 30 hours per week, you will be eligible to participate in the health, dental, vision, life insurance, and disability plans in accordance with the plan documents, which may be amended from time to time. You will be eligible for benefits on the first day of employment with the Company. In addition, you are eligible to participate in the Company 401(k) Plan after 30 days of employment, in accordance with the applicable plan terms. The Company provides for 11 paid holidays and 12 weeks of Parental Leave. We also follow a “free time” PTO policy, allowing you the flexibility to take time needed for either sick time or vacation. Fractal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

IT Specialist Kaye/Bassman International Corporation (KBIC) is seeking an IT Specialist to support the continued growth and development of our Information Technology department. As a nationally recognized executive search firm, KBIC consistently ranks among the best in the industry for delivering superior results. Day-to-Day: Provide technical support for end-users and office technologies per established policies and procedures. Manage and support hardware for remote office environments. Deploy and retrieve home office hardware for remote users. Deliver deskside and MFP printer support. Ensure timely resolution of IT support tickets, meeting established SLAs. Maintain hardware inventory and facilitate hardware ordering requests. Play an active role in developing and implementing IT processes and procedures. Provide IT support for new remote office setups. Assist users with the installation and setup of computer hardware and peripherals. Why KBIC? Supportive Environment: A small office setting with a fun, team-focused atmosphere where your contributions are valued. Comprehensive Benefits: Well-rounded benefits package, including a 401(k)-retirement plan and health, dental, vision and life insurance Work-Life Balance - PTO and a flexible work environment to support your well-being. Vibrant Office Culture - Located right next to Legacy Hall and the Legacy shopping center, our office offers an energetic atmosphere. As an IT Specialist, you will work closely with the rest of our team to ensure that our company uses the most up-to-date technology to run our business and that our company's hardware and software are compatible, secure, and scalable. You will also manage our internal network and support our onsite and remote staff. What We're Looking For: 3+ years of verified experience in a corporate IT support role. Proficiency in Windows 11, Office 365 administration, and Microsoft Office. Experience with Zoom and Teams. Strong knowledge of PC hardware troubleshooting and common software issues. Mac OS troubleshooting experience. Familiarity with Apple and Android phone support. Ability to provide remote and phone-based support. Strong team player with the ability to work under deadlines and unsupervised. Experience using remote management tools for troubleshooting and support. Must pass a background check and drug screening. Comfortable working onsite full-time in Plano, TX (this is not a remote role). Additional Preferred Skills: Experience using a help desk ticketing system. Knowledge of SonicWall and general networking concepts. Ability to manage multiple projects simultaneously. About Us: Kaye/Bassman International Corporation is one of the nation's premier executive search firms, ranked the #1 retained search firm in the Dallas/Fort Worth area by the Dallas Business Journal. With over 40 years of continuous growth, we thrive on innovation, excellence, and a results-driven culture.

Reporting to the Director of IT, the Cybersecurity and IT Support Analyst serves as a critical bridge between cybersecurity operations and frontline IT support. This position dedicates approximately 60% of time to IT security and compliance operations including vulnerability management, security monitoring, alert triage, SOX controls, and audit support, while spending 40% on hands-on desktop and user support to ensure seamless, secure technology experiences. This position will work out of our Dallas, TX office supporting the company and its strategies with approximately 300 employees. Primary Responsibilities Monitor and triage security alerts from Abnormal AI, Proofpoint, Microsoft Defender, and XDR; investigate suspicious activity and clear false positives by proposing rule/list updates Own the vulnerability backlog from penetration testing and scanning; rank by risk, open change requests, coordinate remediation windows, and verify closure with evidence Track patch management cycles and ensure endpoint compliance with security baselines Assist with IT General Controls (ITGC) documentation, evidence collection, and walkthrough preparation for audits Run SOX access-review tasks including evidence gathering, exception tracking, and approval workflows Support IT permissions audits and respond to DDQ questionnaires with accurate, timely information Maintain meticulous ticket and change documentation that meets audit standards Facilitate security awareness campaigns and phishing simulations using KnowBe4 Support eDiscovery/legal holds with Legal/Compliance teams and maintain chain-of-custody protocols Perform security and compliance baseline checks across platforms and assist with business continuity planning Provide technical support for hardware, software, and application issues on-site and via ticketing system Troubleshoot laptops, desktops, mobile devices, printers, and peripheral equipment for on-site users. Manage user account provisioning, modifications, and deactivations during onboarding/offboarding with security-approved workflows Process access requests, password resets, account lockouts, and MFA issues while ensuring least privilege principles Deploy and configure endpoint devices following security baseline standards; track IT asset inventory for audit purposes Ensure all endpoints have required security agents (antivirus, EDR, patching tools) properly installed and functioning Conduct periodic access reviews and assist with user permission audits Create IT documentation and provide security-focused guidance to users during support interactions Requirements Bachelor's degree in Information Technology, Cybersecurity, or a related field or equivalent experience 1+ years in IT/security support or strong internship/coop; comfort with ticketing, evidence capture and following runbooks. Hands-on experience with Windows, mac OS, and mobile device troubleshooting Have exceptional customer service skills and client-facing customer relations experience in any industry. Working knowledge of Microsoft 365 administration and user access management Familiarity with security tools such as SentinelOne, Microsoft Defender, Proofpoint, and Smarsh. Experience with vulnerability management and patch deployment processes Customer support mindset: triage, ticket clarity, proactive communication. Preferred Qualifications Certifications such as Security+, CySA+, Microsoft Certified: Security Compliance and Identity, or similar. Experience with Egnyte, Microsoft Purview, and KnowBe4. Prior experience in financial services, preferably private equity or asset management. Strong understanding of access controls, audit logging, and change management. Microsoft Certified: Security, Compliance, and Identity Fundamentals. Familiarity with incident response frameworks (e.g., NIST, MITRE ATT&CK). Special Requirements: This position's hours conform to the firm's standard hours but may require different start or end times. Some travel may be required for installations and/or problem resolution. At times this position may require work during non-business hours that is related to systems testing, implementation, business resumption testing, or support. The duties and responsibilities described above are not comprehensive and additional tasks will be assigned. The scope of the job may change as necessitated by business demands. P10 is an Equal Opportunity Employer and is committed to providing employees and applicants with an environment free of discrimination and harassment. All employment decisions at P10 are based on business needs, job requirements, and individual qualifications. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, gender identity, sexual orientation, national origin, family or parental status, veteran or disability status, or any other status protected by the laws or regulations in the locations where we operate. Americans with Disabilities Act (ADA) P10 will provide reasonable accommodations during the application process upon request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact us at ************** or *******************. About P10 P10 (NYSE: PX) is a leading private markets solutions provider with over $40 billion in assets under management as of June 30, 2025. P10 invests across Private Equity, Private Credit, and Venture Capital in access-constrained strategies, with a focus on the middle and lower-middle market. P10's products have a global investor base and aim to deliver compelling risk-adjusted returns. For additional information, please visit ****************

The Finance Application Analyst plans, implements, and enhances finance systems with a primary focus on SAP FICO. Partnering with internal stakeholders and vendors, this role translates business requirements into functional specifications, configures SAP solutions, and supports end users through training and change management. The analyst also ensures system reliability, performance, and security through proactive monitoring and best practice governance. General Job Duties and Responsibilities: Finance System Planning & Implementation: Lead/participate in roadmap, fit gap, and deployment activities; coordinate with internal teams and vendors for on time delivery. Solution Design & Configuration: Configure and enhance GL, AP, AR, AA, Cost/Profit Center accounting, and related integrations per current design and business requirements. Requirements & Specifications: Elicit and analyze business needs; create functional specs (incl. integrations, reports, forms, and controls); collaborate with developers on build, test, and release. Testing & Cutover: Define test scenarios/scripts, support UAT, manage defect triage, and assist with data migration and cutover planning. Support & Training: Provide tier2/3 support, knowledge articles, and end-user training for new implementations or changes. Reliability, Performance & Security: Monitor jobs/interfaces, data integrity, and access controls; partner with IT security/compliance on audit readiness and best practices (e.g., SOX related controls where applicable). Documentation & Governance: Maintain configuration documentation, process flows, and change logs; follow change management procedures and SDLC standards. Cross Functional Collaboration: Work with Finance, Accounting, Procurement, and IT to optimize processes and resolve issues; align deliverables with close cycles and reporting deadlines. Continuous Improvement: Identify automation and analytics opportunities (e.g., Fiori, workflow, dashboards) to improve accuracy, cycle time, and user experience. Other duties as assigned. Supervisory Responsibilities: This job has no supervisory responsibilities Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field preferred, or equivalent work experience in SAP FICO implementation. Minimum 5 years of relevant hands-on SAP FICO implementation (design, configuration, testing, deployment, and support) experience, preferably in a eMobility, consumer electronics, or powersports. Strong understanding of core finance processes: chart of accounts, invoicing, payments, vendor management, period close, and compliance. Ability to manage multiple assignments in a fast-paced environment; strong troubleshooting and stakeholder communication. Experience with SAP S/4HANA (Fiori), CO‑PA, tax and bank integrations, and IDoc/Interface troubleshooting is highly preferred. Exposure to adjacent SAP modules (MM/SD) and basic ABAP debugging for issue isolation is a plus. Experience with SOX controls, security/role design, and audit support is a plus. Familiarity with project tools (e.g., JIRA/Azure DevOps) and process mapping (e.g., Visio/BPMN) is a plus. Bilingual in English and Mandarin is a plus. Physical Demands: This role is primarily office-based and involves prolonged periods of computer work, frequent virtual meetings, and regular collaboration across departments and vendors. Occasional off-hours support may be required during cutovers, month end activities, or critical releases. Light lifting of laptops or documents (up to 25 pounds) and occasional travel for workshops or go lives may be necessary. Specific vision abilities required for this job include close vision, color vision, and the ability to adjust focus. EEO Statement: Segway Inc. is committed to providing Equal Opportunity in Employment to all applicants and employees regardless of race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

ASSA ABLOY Global Solutions is part of the ASSA ABLOY Group, who are the global leader in access solutions. Every day, we reimagine how people move through a safer, more open world with ease. If you've ever walked through an automatic door, stayed in a hotel, or gone through passport control, you've probably used one of our products or services. We have operations in over 70 countries, with over 52,000 colleagues around the world. Our expertise in customer journey mapping, innovation, and service design leads to the invention of new solutions that create value for our clients and exceptional experiences for their end users. And we have the fantastic opportunity available in ALCEA, our Critical Infrastructure business area, for a Warehouse Support Specialist. Your Role in Keeping the Future in Safe Hands… Warehouse and Assembly Management: Assist in all areas of warehouse and assembly areas. Organize and maintain inventory in the warehouse. Ensure accurate tracking and documentation of incoming and outgoing shipments. Manage orders, including picking and packing for shipment. Procure, assemble, and kit parts and products. Collaboration and Reporting: Work closely with other departments to ensure seamless operations. Provide regular updates and reports on inventory and order status, Technical support activities, and other job related data. Assist in developing and implementing process improvements for warehouse and business operations. Qualifications: Proven experience in warehouse management and technical support roles. Strong organizational and multitasking skills. Proficiency in managing software portals and software systems. Ability to install and configure software on various hardware devices. Excellent problem-solving skills and attention to detail. Ability to work independently and as part of a team. Preferred Skills: Experience with ERP systems and database management (SAP). Manage Spanish and English. Written and spoken. About Us Featuring four times in Forbes' most innovative companies worldwide, we deliver innovative, safe, and convenient security solutions that provide real added value to our customers. As a group, our goal is to everyday help billions of people experience a more open world. We're proud to boast leading positions across the majority of Europe, North and South America, Asia, and Oceania, offering products and services to our customers seeking solutions to their entrance and opening requirements, such as locks, doors and entrance automation.

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems, billing inquiries, submits return merchandise authorizations, and promotes aftermarket sales. Answers telephone calls, and responds to emails, right faxes and voicemails within prescribed service levels. Documents, tracks, and provides accurate and timely follow through to customer inquiries. Relies on experience and judgment to plan and accomplish goals. Essential Duties and Responsibilities: Takes ownership of incoming calls from the end user community and provides one call resolution for ASSA ABLOY product lines. Properly enters customer information, documents and verifies customer orders, billing and shipping addresses for invoicing and tracking purposes. Responsible for follow-up on all issues, maintains quality assurance of tickets, monitors order status and backlogs for delayed orders. Performs front line troubleshooting of proprietary software for product lines and tests product hardware and software applications to resolve technical inquiries. Assigns tickets to the proper 2nd and 3rd level support teams, sales and field technicians. Escalates calls to appropriate departments and senior management as needed. Provides input on processes and assists with the development of standard operating procedures to gain efficiencies. Promotes Aftermarket Sales to contribute to revenue expectations of department and company. Assumes and performs other duties and responsibilities not specifically outlined herein. Projects a favourable image of ASSA ABLOY Hospitality, Inc. when interfacing with the outside community Rotation of on-call phone and pager for products lines after hours and weekends. Skill Requirements and Performance Criteria: Excellent phone and interpersonal skills with customers, peers and management Must be detail oriented, possess the ability to multitask, be able to organize and prioritize tasks and follow through on commitments. Technical aptitude to troubleshoot and analyze hardware and software issues. Adaptable to change Education and/or Work Experience Requirements: 2 to 3 years customer service experience or Technical Support experience in a fast paced environments. 1 to 2 years Desktop Support or Networking knowledge is preferred. High School graduate/GED with some desktop and/or technical interface experience. Associate Degree in electronics, preferred or equivalent work experience. Some college level course work up to a 4 year degree is desired. Industry certification preferred Software and Technical Skills: Experience with MS Office - Suite, Windows Vista, Window 2003 Server and Windows XP. Network knowledge, preferred. Knowledge of Navision is a strong plus or familiarity with other ERP systems. Physical Requirements: Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards. Must be able to talk, listen and speak clearly on telephone. We are the ASSA ABLOY Group Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 50,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access. As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

Our client, a worldwide leader in the Sports and Entertainment space, has an immediate full-time (contract) opening to join their team at the Merchandising Location (HQ) in Frisco. The benefits/perks are wonderful, and there is unlimited room for growth and advancement if you join the most desirable employer in Texas! (No 3rd party/recruiter candidates will be considered for this position) This is a 12+ month contract that will continue to renew/extend indefinitely, assuming a good fit for all. They've got a very generous hardware and software budget, so you'll always be working on leading- and bleeding-edge technologies in one of the best working environments in Texas. ESSENTIAL DUTIES AND RESPONSIBILITIES • Provides support to internal staff for technology-related issues • Manages escalation of major issues to third-party support personnel • Performs maintenance of hardware and software on desktops and laptops • Maintains technical proficiency on all internal employee end-user computing platforms: personal computers and laptops, Windows 10 and 11, MacOS, JAMF Pro, Microsoft Office/365, internet applications, AD (Active Directory and ideally Azure AD), accounting applications, CRM, POS (point of sale), and other customized applications • Experience with Microsoft Intune strongly preferred • Assists with large hardware and software installations • Logs new calls, updates and status changes in ServiceNow Portal • Manages and updates documentation of standard procedures • Other duties as assigned • Participate in day-of-game and after-hours support rotation schedules JOB REQUIREMENTS • Minimum of a 4-year Bachelor's degree OR experience equivalent to an A+ certification • Minimum 4 years previous experience in an Information Technology support position • Excellent general computer skills in a Microsoft Windows environment and some MacOS exposure • Ability to work well with people in a support and training role with exceptional communication • Ability to effectively diagnose and repair computer hardware and software problems • Understanding of computer networking concepts • Ability to explain basic concepts or procedures in a clear, concise, easy-to-understand manner for a large and diverse customer base who utilize a wide variety of in-house developed and off-the-shelf applications • Possess high degree of discretion, integrity, professionalism, and accountability for area of responsibility and related results • Display professional image and demeanor • Ability to travel as needed • Ability to work flexible hours including evenings, weekends, holidays and extended hours as needed for games/events at The Star and in Arlington

This is the journey level in the Enterprise Systems Administrator class series. Incumbents perform the full range of duties assigned to classes in the series including assisting with the analysis and resolution of operating system issues. Incumbents at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. Job DutiesAssists in the administration of enterprise systems including servers, storage, and backup systems. Monitors system performance and availability. Installs and configures system software and hardware. Assists in troubleshooting and resolving system issues. Maintains system documentation and procedures. Participates in disaster recovery planning and testing. Education and Experience Required EducationBachelor's degree with major coursework in computer science, math, information systems, or other related field OR, Associate's degree and 4 years of experience, OR High school diploma or GED and 6 years progressively responsible and applicable information technology experience, required. Experience 2 years' experience in field directly related to operating systems and systems administration, including experience working with and maintaining multiple server hosts, in a combined environment. Licenses and CertificationsCertification in at least one relevant operating system or associated technology. Knowledge, Skills and AbilitiesPrinciples and practices of system administration. Operating systems such as Microsoft Windows and Linux. Virtualization technologies. Network protocols and services. Additional Skills/Experience Experience with ITSM tools, specifically ServiceNow Strong Communication and customer service skills Ticket Triage & Routing Monitor incoming service desk tickets Categorizing and prioritizing based on urgency and impact Route tickets to the correct team or individual (and bounce back the ones that don't belong) Pattern Spotting Identify recurring issues Escalate systemic problems Help build FAQs or SOPs to reduce repeat tickets User Communication Provide status updates to users on ticket progress Translate technical responses into plain English Set expectations and reduce “ticket ping-pong” Metrics & Reporting Track ticket volumes, response times, and resolution rates Highlight bottlenecks or areas where SLAs are slipping Help leadership understand where the pain points are Process Improvement Suggest tweaks to workflows, escalation paths, or ticket templates Help implement automation or self-service options

We are seeking dedicated and skilled IT Support Technicians to join our 2nd and 3rd shift support teams. These roles are critical in ensuring 24/7 support coverage for our clients and internal operations. As part of our Managed Services team, you will provide responsive, high-quality technical support to resolve issues quickly and maintain customer satisfaction. The Role We are seeking dedicated and skilled IT Support Technicians to join our after-hours support teams. These roles are critical in ensuring 24/7 support coverage for our clients and internal operations. As part of our Managed Services team, you will provide responsive, high-quality technical support to resolve issues quickly and maintain customer satisfaction. Hours will be: Rotating schedule Shift A: Mon 7:00 pm - 7:00 AM, Tue 7:00 pm -7:00 AM, Sat 7:00 AM - 7:00 pm Shift B: Wed 7:00 pm - 7:00 AM, Thu 7:00 pm -7:00 AM, Sun 7:00 AM - 7:00 pm Shift C: Fri 7:00 pm - 7:00 AM, Sat 7:00 pm - 7:00 AM, Sun 7:00 pm - 7:00 AM Role will be hiring for a December 2025/January 2026 start date Key Responsibilities Serve as the first point of contact for all incoming technical support requests (phone, email, or ticketing system). Diagnose, troubleshoot, and resolve hardware, software, and network issues. Escalate complex problems to higher-tier support teams as necessary. Monitor systems, networks, and alerts proactively to identify and address potential issues before they escalate. Document all support interactions, troubleshooting steps, and resolutions in the ticketing system. Provide excellent customer service while maintaining professionalism under pressure. Support onboarding of new users, including setting up accounts, access, and hardware. Follow standard operating procedures (SOPs), service-level agreements (SLAs), and escalation protocols. Participate in shift turnover to ensure smooth knowledge transfer between teams. Knowledge, Skills, and Abilities Required 1-2 years of experience in IT support, helpdesk, or related role. Strong troubleshooting skills in Windows/Mac OS, Office 365, and common business applications. Basic understanding of networking (DNS, DHCP, TCP/IP, VPN). Excellent verbal and written communication skills. Ability to work independently with minimal supervision during off-hours. Preferred: Experience in a Managed Service Provider (MSP) environment. Certifications such as CompTIA A+, Network+, or Microsoft certifications. Familiarity with RMM tools, ticketing systems, and remote desktop solutions. Education & Experience BA/BS degree, preferably in Business Administration or a related field. MBA/MS preferred but not required. 5 years of experience in project management (MSP or IT services experience highly desirable). PMP, CAPM, or ITIL certification a plus. Benefits Competitive salary based on experience and qualifications. Health, vision, and dental benefits. Performance-based incentives and generous bonus opportunities. Full on-the-job training & support. Fun, collaborative working environment and culture. Excellent opportunities for career advancement.

Provides day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware. Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment. Maintains passwords, data integrity and file system security for the desktop environment. Communicates highly technical information to both technical and nontechnical personnel. Recommends hardware and software solutions, including new acquisitions and upgrades. May participate in development of information technology and infrastructure projects. May conduct training programs designed to educate an organization s computer users about basic and specialized applications. Detailed Description • Provide IT training and orientation for new team members. • Support day-to-day operations and provide customer support. • Install, configure, support, and maintain hardware and operating system solutions. • Placing hardware orders, asset management. • Define and implement core system hardware and operating system solutions. • Define, in conjunction with Business Groups and IT Engineering Team, functionality required to support business strategies. • Create system documentation, testing, training, and post-deployment assessments. • Communicate changes to client environment, policy, and project testing to the IT Team. • Maintain systems with the current Windows PC OS, and software, firmware patches, and upgrades. • Maintain standards of operations, such as inventory, naming standards, and configurations. • Communicate system status and coordinate maintenance activities. • Monitor the environment for potential system issues and resolve appropriately. • Adhere to the change management process for any planned maintenance, or when potential issues are identified. • Ensure the operational health (Security, Availability, Performance, Interoperability and Reliability) of core computing resources. • Adhere to established processes and policies. • Provide basic conference room and AV support. Continually work to improve operations. • Identify service improvement opportunities. • Adhere to established service and operational level agreements. • Evaluate and test new software for compatibility with the computing environment. Provide system security and access. • Partner with service providers and other IT teams to maintain user accounts, login scripts, user profiles, group additions, and renames. • Adhere to security policies for all managed services. • Respond to automated notifications regarding noncompliance of client systems. If you're interested in this opportunity, please send your updated resume to *********************. We look forward to connecting with you!

**Applicants must be able to work onsite in Plano, TX 75075** Information Technology Technician 2-year Contract 40-Hours Per Week Pay Range: $18-$20/hr Required Skills & Experience • 1+ years of IT Support experience in a professional environment • Experience troubleshooting software, hardware and other desktop issues Job Description An employer is looking for a Desktop Support Technician to support one of Insight Global's largest enterprise sites in Plano, Texas. This person will be doing standard technical support ranging from troubleshooting Microsoft related issues, general user access issues, network connectivity, hardware swaps, PC setup, and other IT support responsibilities. Candidates must have strong communication, high sense of urgency, and excellent customer service experience. They also must feel confident working in an environment without a lot of training or guidance - this isn't always with a team. Must have experience with repairing and/or working with computer hardware and troubleshooting some software. This role supports hardware and software break/fix and some IMACD work both in the service center and field including traveling to sites near by. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role are available. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

C-3is LLC provides comprehensive services that include design, consultation, procurement, installation, and support for businesses of all sizes. While specializing in the Retail and Public sectors, the company also serves an array of clients in the SMB and Enterprise markets. Headquartered in the D/FW Metroplex, C-3is has expanded its reach across the United States. Guided by a customer-first philosophy, C-3is prioritizes high-quality service, a principle championed by its hands-on leadership. Role Description This is a full-time, on-site role for an IT Administrator in Managed Services and Field Operations, based in Wylie, TX. The IT Administrator will be responsible for providing technical support, administering networks and systems, and troubleshooting IT-related issues. Additional responsibilities include overseeing managed services operations, ensuring optimal system performance, and maintaining high levels of customer satisfaction. Operational leadership & service delivery Set the daily rhythm for service delivery: intake, prioritization, SLAs, escalations, change control, post‑incident reviews, and KPI dashboards. Use PSA workflows and reporting in ConnectWise Business Management Pro (BMS Pro) to standardize tickets, SLAs, time entry, approvals, and financial hygiene. Build a performance culture: goals, coaching, and tactically managing queue health, first‑response, and resolution metrics. Platform ownership (ConnectWise stack) Administer ITBoost as the single source of truth for documentation, password vaulting, runbooks, and SOP compliance. Own ConnectWise RMM Pro (monitoring, patching, scripting/PowerShell, alert hygiene) and ScreenConnect; govern our security/backup stack (Axcient x360Recover, ConnectWise MDR with SentinelOne, Proofpoint Advanced, Microsoft 365 SaaS backup). Integrations & automation Design, implement, and maintain integrations between ConnectWise and ServiceNow (and other platforms) using REST APIs, webhooks, and workflow automation (Power Automate/Azure Logic Apps). Own data quality and flow (CI/ticket sync, statuses, categories, closure codes, and CMDB alignment). Projects & vendor coordination Plan and run remote/field projects with clear scope/schedule/budget; coordinate vendor‑backed SOWs, including RMM Implementation, ITBoost Implementation, and BMS Pro Implementation deliverables. Manage license counts, renewals, true‑ups, and asset lifecycle. Hands‑on field work On‑site installs and troubleshooting: workstations, networking/Wi‑Fi, A/V & conference rooms, printers/MFPs, UPS/rack/stack, and light cabling; support new site builds and equipment turn‑ups. What you'll bring 5-7+ years in IT, including 2+ years in a lead or manager capacity driving service operations. Deep experience with the ConnectWise ecosystem (BMS/PSA, RMM, ScreenConnect) and disciplined documentation in ITBoost. Microsoft 365/Entra ID & Intune: Autopilot, compliance, Defender for Business, Conditional Access, baseline security policies. Integration chops: ServiceNow (or similar), REST APIs, authentication (OAuth/keys), webhooks, and workflow tools. PowerShell for automation and RMM scripting (Python a plus). Networking fundamentals (TCP/IP, DNS/DHCP, VLANs, VPN) and common SMB firewalls/switching ecosystems. Excellent stakeholder communication; proven ability to set standards and hold teams/vendors accountable. Nice to have Certifications: Microsoft 365/Entra, ITIL, ConnectWise (RMM/BMS), SentinelOne, Network+/Security+. PSA/RMM analytics and KPI dashboarding experience. Work model & requirements Hybrid schedule: 2-3 in‑office days weekly (Wylie) with remote flexibility based on workload; occasional after‑hours maintenance windows/on‑call. Travel: Primarily local DFW; occasional regional trips based on project demands. Valid driver's license, reliable transportation, and insurable driving record; ability to lift up to 50 lbs. Must be authorized to work in the U.S.; background check required. Compensation & benefits Target base salary: $80,000 (experience‑dependent). Competitive benefits package (medical, dental, vision, PTO/holiday, and other perks per company policy).

We are looking for a tech-savvy problem solver for an Application Support Analyst role to assist in maintaining and configuring mission-critical systems that power our operations. The Application Support Analyst is responsible for providing technical support, configuration and maintenance for business applications, ensuring optimal performance and user satisfaction. This role involves troubleshooting issues, writing reports, coordinating with different departments, and delivering high-quality support to end-users in a fast-paced environment. Duties and Responsibilities: Application Support: Monitor, configure, troubleshoot, and resolve issues related to enterprise applications, ensuring end user support and efficient system performance. Incident Management: Respond to and resolve end users' requests in a timely manner, escalating complex issues to senior technical teams when necessary. User Assistance: Provide guidance, configuration and training to end-users on application functionality, ensuring effective use of systems. System Maintenance: Perform regular maintenance tasks, including software updates and configuration changes to ensure system reliability. Data Integrity and Visualizations: Create reports and leverage data visualizations tools. Assist in application configurations to promote data integrity through data entry. Provide data Integration into industry specific applications from Acquisitions. Documentation: Create and maintain detailed documentation related to business processes, issue resolutions, and system configurations. Collaboration: Work closely with infrastructure team, end-users and application vendors to identify and implement application improvements. Root Cause Analysis: Investigate recurring issues to identify root causes and recommend long-term solutions to prevent future occurrences. Monitoring and Reporting: Utilize monitoring tools to track application performance and generate reports for stakeholders. Compliance: Ensure applications adhere to organizational security policies and audit requirements. Knowledge, Skills, and Abilities Bachelor's/University degree or equivalent experience in the oil and gas industry preferred 1+ years of hands-on SQL experience preferred Strong SQL skills - SQL queries, stored procedures, views, and SQL Agent Jobs Data Visualization Tools - Report Writing: Power BI, Spotfire, SSRS Application support expertise - Proficiency in troubleshooting software applications and understanding of IT Systems (e.g., Windows or cloud-based environments), vendor management and root cause analysis Industry specific software - Preferred knowledge of Aries, Wellview/Siteview, Prodview, TabFusion, Quorum, Conduit, CygNet, Petra, ArcGIS Technical knowledge - Relational Databases, ETL Processes, SSIS, API, XML Coding - Some experience in writing and interpreting scripts, PowerShell, Python Business process mindset - translate operational needs into technical solutions Teamwork - Ability to work in a team environment and learn new skills quickly with little supervision Personal skills - Communication, self-study and a desire to your grow knowledge base and a career Equal Opportunity Employer Prospective employees will receive consideration without discrimination because of race, color, religion, marital status, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran status, disability, or genetic information.

Reporting to the CIO, the Senior Manager of Infrastructure is responsible for servicing as a team leader in the Information Technology department, overseeing the development, implementation, maintenance, and support of technology infrastructure and security to ensure they meet organizational needs and operate efficiently. Must have a solid background within Infrastructure, Service Desk, and Cyber Security in prior hands-on roles. Essential Functions: Oversee the design, development, and deployment of technology infrastructure to align with organizational goals and user requirements. Ensure ongoing support, troubleshooting, and maintenance of infrastructure to optimize performance, resolve issues, and minimize downtime. Manage and mentor a team of IT professionals, including network, systems, and cloud administrators, desktop support technicians, and support staff to foster collaboration, skill development, and project success. Collaborate with vendors, business units, and stakeholders to select, integrate, and manage infrastructure solutions that meet business needs and promote continuous business process improvement and efficiency. Develop and execute strategies for infrastructure and cybersecurity management, including budgeting, resource allocation, risk mitigation, and technology upgrades to support organizational objectives. Responsibilities & Duties: Develop and execute a comprehensive IT strategy aligned with business goals, focusing on infrastructure reliability, cybersecurity, and exceptional client service. Provide long-term planning for IT infrastructure scalability to support firm growth and evolving client demands. Oversee the design, implementation, and maintenance of IT infrastructure, including networks, servers, cloud services, and hardware. Ensure high availability, performance, and scalability of IT systems to support internal operations and client-facing applications. Manage IT asset lifecycle, including procurement, deployment, and decommissioning of hardware and software. Monitor and optimize system performance, ensuring minimal downtime and efficient resource utilization. Develop, implement, and maintain a robust cybersecurity program to protect sensitive client data, financial records, and intellectual property in compliance with regulations. Conduct regular vulnerability scans and penetration testing to identify and mitigate security threats. Establish and enforce cybersecurity policies, including access controls, encryption standards, and incident response protocols. Lead incident response efforts in the event of a security breach, ensuring rapid containment, mitigation, and communication with stakeholders. Stay current on emerging cyber threats and implement proactive measures to safeguard systems and data. Oversee the IT service desk, ensuring timely and effective resolution of technical issues for employees. Develop and monitor service level agreements (SLAs) to maintain high standards of customer service and support. Train and mentor service desk staff to deliver professional, client-focused support and maintain a positive user experience. Set performance goals, conduct evaluations, and provide professional development opportunities for team members. Manage relationships with third-party vendors, including cloud providers, software vendors, and managed service providers, to ensure cost-effective and reliable services. Develop and manage the IT budget, ensuring cost efficiency while maintaining high-quality infrastructure and services. Ensure IT operations comply with relevant industry standards and regulations, particularly those related to financial services and client data protection. Maintain documentation and reporting for audits, ensuring transparency and adherence to compliance requirements. Implement disaster recovery and business continuity plans to minimize risks and ensure operational resilience. Identify and evaluate emerging technologies to enhance IT capabilities, such as cloud solutions, automation, or AI-driven tools. Prepare and present reports on infrastructure performance, project status, and IT initiatives to senior management. Education and Experience: Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field required, Graduate degree a plus 10+ years of experience working in Infrastructure Operations, supervising technology teams, and overseeing information technology projects required Minimum of 5 years of experience in a leadership or management role in an IT setting required Excellent understanding of computer systems, security, network and systems administration, and telecommunications systems Exceptional leadership and decision-making skills Solid knowledge of project management principles Must have excellent communication and relationship building skills and be able to effectively communicate highly technical information across all levels of the organization

HCLTech is looking for a highly talented and self-motivated Senior .NET Technical Manager to join it in advancing the technological world through innovation and creativity. Job Title: Senior .NET Technical Manager Position Type: Full-time Location: San Francisco, CA or Dallas, TX (Remote not allowed, Onsite from day 1) Required Skills: 10+ years' experience in Microsoft .NET Framework 4.6; Microsoft / Azure SQL Database; Microsoft C# 6.0; VMware RabbitMQ 3.8.x 3+ years' experience in Microservices, Azure Cloud, Docker, GitHub Actions, Kubernetes, Procurement Domain. Technical Responsibilities: Architect, design and develop complex backend application using Microsoft .NET Framework 4.6; Microsoft / Azure SQL Database; Microsoft C# 6.0; VMware RabbitMQ 3.8.x Build scalable and event-driven system using RabbitMQ and Apache Kafka Develop and maintain microservices using DDD, API-first design and clean architecture. Implement asynchronous communication patterns, event sourcing, and pub/sub patterns. Work with Azure services such as Azure Functions, Service Bus, App Services, Key Vault, and Azure SQL. Optimize performance, reliability, and scalability of enterprise applications. Ensure secure, testable, and maintainable code following best practices. Functional Responsibilities: Understand and enhance Purchasing & Procurement processes (Purchase Orders, Goods Receipt, Supplier Management). Work closely with business/functional teams to define and refine features. Provide technical leadership, mentoring junior developers, and guide core reviews. Participate in end-to-end SDLC, DevOps, CI/CD and cloud deployment practices. Pay and Benefits Pay Range Minimum: $71,000 per year Pay Range Maximum: $145,200 per year HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation. Compensation and Benefits A candidate's pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year. How You'll Grow At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.

Fractal Analytics is a strategic AI partner to Fortune 500 companies with a vision to power every human decision in the enterprise. Fractal is building a world where individual choices, freedom, and diversity are the greatest assets. An ecosystem where human imagination is at the heart of every decision. Where no possibility is written off, only challenged to get better. We believe that a true Fractalite empowers imagination with intelligence. And that it will be such Fractalites that will continue to build the company for the next 100 years. Please visit Fractal | Intelligence for Imagination for more information about Fractal. Hybrid: Dallas, TX Server Ops: Install, patch, and administer Alation platform (upgrades, backups, HA/DR). Linux/Unix: Expert management via Unix shell (SSH); service and process control. Azure: Manage VM hosting, network security, and resource optimization in Azure. Configuration: Utilize Alation administrative utilities (e.g., alation_conf). Governance: Configure and enable end-to-end data governance features (MDE, QLI, Policy Center). Security: Implement and maintain SSO and granular access control. Alation Data Catalog Sever Management, Connector Configuration and Testing Importing the technical metadata for various sources Setup of users, groups, notification services etc. in Alation Other technical activities in Alation towards Alation adoption by BUs Pay: The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Fractal, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: $120,000 - $145,000. In addition, you may be eligible for a discretionary bonus for the current performance period. Benefits: As a full-time employee of the company or as an hourly employee working more than 30 hours per week, you will be eligible to participate in the health, dental, vision, life insurance, and disability plans in accordance with the plan documents, which may be amended from time to time. You will be eligible for benefits on the first day of employment with the Company. In addition, you are eligible to participate in the Company 401(k) Plan after 30 days of employment, in accordance with the applicable plan terms. The Company provides for 11 paid holidays and 12 weeks of Parental Leave. We also follow a “free time” PTO policy, allowing you the flexibility to take time needed for either sick time or vacation. Fractal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Fractal Doesn't offer any sponsorship at this time.