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Information technology professional skills for your resume and career

Updated January 8, 2025
6 min read
Quoted experts
Dale Musser Ph.D.,
Ranganathan Chandrasekaran
Information technology professional example skills
Below we've compiled a list of the most critical information technology professional skills. We ranked the top skills for information technology professionals based on the percentage of resumes they appeared on. For example, 8.3% of information technology professional resumes contained customer service as a skill. Continue reading to find out what skills an information technology professional needs to be successful in the workplace.

15 information technology professional skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how information technology professionals use customer service:
  • Provide exceptional customer service; ensure customer satisfaction through consistently achieving quality in food preparation, presentation, and service.
  • Represented company and brand by providing exceptional customer service.

2. Network Administration

Here's how information technology professionals use network administration:
  • Reduced company overhead by providing web master, contact database management, and network administration services.
  • Performed Network Administration tasks for approx 350 users.

3. Project Management

Here's how information technology professionals use project management:
  • Established project management office which led to improved prioritization, tracking, reporting, and accountability of enterprise IT initiatives.
  • Created a more efficient project management system which greatly reduced troubleshooting time resulting in minimal capital expenditure.

4. Java

Java is a widely-known programming language that was invented in 1995 and is owned by Oracle. It is a server-side language that was created to let app developers "write once, run anywhere". It is easy and simple to learn and use and is powerful, fast, and secure. This object-oriented programming language lets the code be reused that automatically lowers the development cost. Java is specially used for android apps, web and application servers, games, database connections, etc. This programming language is closely related to C++ making it easier for the users to switch between the two.

Here's how information technology professionals use java:
  • Implemented an application performance monitoring using open-source JAMON (Java Application Monitor) interceptor and Aspects.
  • Completed Introduction to PHP, HTML/CSS, and Java.

5. SQL Server

Here's how information technology professionals use sql server:
  • Developed reporting applications based on MS SQL Server, MS Access, Oracle and supported financial applications across EMEA.
  • Install and administrate instances and databases of SQL Server Standard and Express Editions (versions 2008 through 2016).

6. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how information technology professionals use troubleshoot:
  • Utilized LanDesk Remote Control to access company supported computers and troubleshoot issues pertaining to propriety clinical hardware and software applications.
  • Verified and confirmed functionality with department heads and troubleshoot problems if necessary.

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7. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how information technology professionals use technical support:
  • Provide Technical support to users across 4 divisions ranging from network connectivity issues, email, hardware/software configurations and installations.
  • Delivered consistent system up time, deployed and maintained specific environments for engineering, quality assurance and technical support.

8. JavaScript

Here's how information technology professionals use javascript:
  • Acted as a programmer for a web based courseware application using Flash, classic ASP, and JavaScript.
  • Web Design - Utilized knowledge of HTML, CSS, PHP, and Javascript languages to create several interactivewebsites.

9. SharePoint

Here's how information technology professionals use sharepoint:
  • Implemented an integrated SharePoint system and new information management processes for Major Capital Projects.
  • Create and update changes in QKESS Material Management (MM) department site (SharePoint) using Microsoft Designer and InfoPath.

10. Linux

Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.

Here's how information technology professionals use linux:
  • Design, install and troubleshooting Linux based voice over IP phone system (CentOS, PIAF & FreePBX).
  • Created online web stores using LAMP technology and hosted on my Linux Colo, blog site on IIS.

11. Printers

Printers are a technological tool used to permanently apply ink to various surfaces and material but most often paper. They are used for printing books, fliers, images, billboard advertisements, and so on. There are many different types of printers, too, each built for a different purpose, material, and processes. A new generation of printers, usually referred to as 3D printers, can use materials such as plastic or resin to build different three-dimensional physical objects and can be used to create props, statues, and various other items.

Here's how information technology professionals use printers:
  • Support includes Microsoft Windows XP/Vista/Windows 7, Microsoft Office 2003/2007, LAN/network support, image backup/restore, printers, and e-mail.
  • Recovered damaged computers, routers, printers, monitors, servers, PBX systems, and laptops from Katrina damage.

12. Computer System

Here's how information technology professionals use computer system:
  • Maintained Security the company's network and computer systems by ensuring confidentiality, integrity, authentication, availability, and non-repudiation.
  • Perform vulnerability/risk analyses of computer systems and applications during all phases of the system development life cycle.

13. HTML

Here's how information technology professionals use html:
  • Design and modify ASP and HTML web forms for data entry, archiving and tracking for the end user.
  • Assisted in the development of HTML and CSS web templates for the Southern California Edison Operations Support Team.

14. C Net

Here's how information technology professionals use c net:
  • Ensured design supported corporate tactical and strategic network plans.
  • Helped a variety of organizations built networks and connect to the public networks to improve productivity.

15. SOX

Here's how information technology professionals use sox:
  • Monitor global application portfolio and ensure SOX controls are being followed for key IT services, systems and related components.
  • Obtained SAP ERP training, reviewed SAP security review work papers and performed SAP access management review for SOX controls.
top-skills

What skills help Information Technology Professionals find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on information technology professional resumes?

Dale Musser Ph.D.Dale Musser Ph.D. LinkedIn profile

Associate Teaching Professor, University of Missouri

-Working on teams and collaboration - people skills matter a lot.
-Past accomplishments in delivering results while working with others
-Technical skills in target areas for job. The hottest areas right now: machine learning, large scale apps, and autonomous systems.

What information technology professional skills would you recommend for someone trying to advance their career?

Ranganathan ChandrasekaranRanganathan Chandrasekaran LinkedIn profile

Professor and Director of Graduate Studies, University of Illinois

With remote-working and virtual collaborations becoming routine, more firms are increasing their investments in technology. In my opinion, irrespective of the location, many companies will seek to hire technology professionals.

What type of skills will young information technology professionals need?

Joshua Davis Ph.D.Joshua Davis Ph.D. LinkedIn profile

Lecturer, Carleton College

Studying mathematics is good practice for rigorous thinking and problem solving, which are valued across the workforce. For science and engineering applications, it is often also helpful to have R, Python, Matlab, or another popular programming language. But technical abilities get the graduate-only so far. They need interpersonal communication skills so that they can understand the needs of stakeholders and cooperate with colleagues. For this reason, many faculty at my school emphasize writing, speaking, listening, and teamwork skills.

What technical skills for an information technology professional stand out to employers?

Chirag Parikh Ph.D.Chirag Parikh Ph.D. LinkedIn profile

Computer Engineering Chair, Grand Valley State University

If you ask me, I consider valuable experience over good paycheck. Once you have gained that experience the paycheck will follow. As soon as you are out of college, the knowledge gained is very fresh and raring to go. If put into the right place can enhance your technical skills and you can do wonders.
As a Computer Engineering professor, I would say the job opportunities are tremendous for students out of college as they can venture into hardware field (technical support, hardware engineer, test engineer and much more) as well as software field (software engineer, software developer, software tester and much more). The possibilities are endless.
With COVID and employees working remotely there is still ample opportunity to enhance your technical and interpersonal skills as I believe remote working might stay for a while till things get back to normal.

What soft skills should all information technology professionals possess?

Robert Vinaja Ph.D.

Assistant Professor of Computer Information Systems, Texas A&M University San Antonio

-Ability to work as part of a team.

-Attention to detail.

-Problem-solving and analytical skills.
Do you want to know more?
Read more about what experts have to say about information technology professional

List of information technology professional skills to add to your resume

Information technology professional skills

The most important skills for an information technology professional resume and required skills for an information technology professional to have include:

  • Customer Service
  • Network Administration
  • Project Management
  • Java
  • SQL Server
  • Troubleshoot
  • Technical Support
  • JavaScript
  • SharePoint
  • Linux
  • Printers
  • Computer System
  • HTML
  • C Net
  • SOX
  • Windows Server
  • Switches
  • HR
  • OS
  • Software Applications
  • Desktop Support
  • VMware
  • Unix
  • Mac
  • Network Infrastructure
  • VoIP
  • Data Analysis
  • Technical Assistance
  • Tcp Ip
  • PHP
  • Encryption
  • SCCM
  • ERP
  • DNS
  • GIS
  • Microsoft Windows
  • Virtualization
  • TCP/IP
  • Emerging Technologies
  • CSS
  • VPN
  • Provisioning
  • Workstations
  • RFP
  • QA
  • Remote Support

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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