Information technology professional jobs in Johns Creek, GA - 1,880 jobs

The Technical Support representative is responsible for assisting Hyundai Material Handling Dealers with technical issues relating to the Hyundai Forklifts via Hi Desk 2 (internal CRM), Telephone, and email. Responsibilities: Use the Hyundai Dealer Portal system to advise and assist the dealer network technicians with technical issues. This includes using Electrical and Hydraulic Schematics, Service Manuals, Engine Manuals, and experience to help troubleshoot issues in a timely manner. Maintain technical information on HMH products and provide dealers and HMH service with information as requested. Work with Product Support and Service departments in the investigation of product issues and resolution. Distribute, track and monitor field service campaigns required for product improvement/recall in accordance with HHI/HMH policy. Monitor failure trends and report information to R&D, Engineering, or Quality departments at HQ. Provide information regarding modification or changes required to Hyundai technical documentation including Service and Parts Manuals. Work with parts department on technical part questions. Assist with providing the correct part numbers to dealers when needed. Report part issues to R&D, Engineering or Quality departments at HQ. Develops and maintains database of FAQ related to technical product information. Assist dealer personnel in proper submission of warranty claims including providing Warranty Authorizations per Hyundai Material Handling Warranty Policy. Qualifications: Forklift Technical experience is required. Strong computer skills, Microsoft Office (Excel, Power Point and Word) Reporting and report development. Other duties: Other duties and functions appropriate to the position as assigned by the manager from time to time. Travel: Travel may be required at times to assist Dealer Technicians or Hyundai Regional Aftermarket Managers on site for troubleshooting of equipment or failure analysis. Work environment and other requirements: The work environment is a non-smoking office environment. Some heavy lifting required. Mostly sitting with computer and phone usage. Accommodation can be made for handicapped employees. Travel only on an “as needed” basis.

TekStream Solutions is seeking a Laptop Configuration Technician with experience supporting customers with both Mac and Windows devices. This is an on-site, contract opportunity with a duration of 12 months. This team provides advanced technical support to end-users, creating knowledge documentation, and resolving issues with Windows and MacOS Computers. Job Responsibilities: Image and configure Mac and Windows devices, preparing them for delivery to staff on-campus or shipping them to a remote location Receive and perform diagnostics on returned devices for repair, diagnosis, or retirement based on business needs Monitor and respond to device configuration requests through IT Service Management system, fulfilling requests with excellent documentation and notification to end users Assist in organizing and staging laptops, chargers, adapters, documentation, and other necessary items in preparation for large-scale new hire classes of up to 70 individuals Qualifications: 5+ years Windows and Mac device configuration experience 5+ years experience supporting Mac and Windows endpoints Excellence in organizing workspace and tasks to ensure multiple devices can be configured in tandem, while limiting mis-configurations Ability to follow complex processes consistently, and provide effective feedback for challenges as they arise Certification (such as Apple, Microsoft, or CompTIA) preferred Interested and qualified candidates please apply here or send resume directly to **************************.

DP World in Fairburn, GA is looking for a sharp, resourceful, and customer-focused Technical Support Specialist who's ready to be the go-to expert for all things tech. In this role, you'll be the front line of technical support, helping employees troubleshoot hardware, software, and system issues to keep our operation running at full speed. You'll diagnose problems, implement solutions, support system upgrades, and partner with teams across the site to ensure technology is working seamlessly every day. If you enjoy problem-solving, communicating with all levels of the business, and turning complex tech issues into smooth, simple solutions - this is your perfect fit. This is your chance to step into a critical role where your expertise keeps the workflow moving, empowers employees, and strengthens the entire operation. Bring your technical skills, your curiosity, and your drive - we're ready for you. About the Role How you will contribute * Responsible for implementing standards as established by the system and network engineering teams in regard to planning and supporting the plants in the areas of desktop, WAN, LAN , servers, and disaster recovery. * Provide second level diagnostic support the System and Network Engineering Teams and the Service Desk in supporting the plants as it relates to; Desktops, WAN, LAN, and Servers as well as capture site specific network, server, and end device documentation. * Creates / updates work instructions for new tasks or as the steps for existing tasks are modified, ensures all documentation is in the proper format and is stored in the location identified by the TSS team lead. * Participate in global support on-call rotation to support the various geographic syncreon plants and location and is also available during on call support. Answers the telephone when called and is able to connect to the syncreon network within 10 minutes of notification. * Monitors emails for alert notifications from the service desk and resolves or escalates these as required. * Provides change management support during the weekend when on call. * Participates, enforces, and follows syncreon's change, incident, and problem management processes and escalates, where required to the Service Desk following the predefined escalation procedure. * Adheres to syncreon's security process proactively identifying security issues and escalating these to the TSS team lead or appropriate manager as well as syncreon's purchasing processes ensuring that all IT equipment is properly tracked throughout the hardware lifecycle. * Provides onsite support for new site launches and server / network refreshes. * Other duties as assigned. Your Key Qualifications * A bachelor's in computer science or a combination of equivalent professional training and certifications, combined with a minimum of two years related work experience in a position(s) with increasing responsibility and supervisory duties may be accepted. * Solid attention to detail and the ability to create and document process and procedures. * Good verbal and written communication skills with internal IT colleagues; business leaders and external audit community. * The ability to work within a very demanding environment and handling stress in a positive manner and maintain a high degree of confidentiality. * Excellent organizational and problem solving skills. * Ability to handle multiple tasks. * Strong written and verbal skills in English. * A strong understanding and working knowledge of desktop hardware, operating systems and software. * A good understanding of network systems and protocols as well as server hardware and operating systems. Compensation DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package. About DP World Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future. We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer's door. DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures - not just in what we do but also in how we behave. We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what's possible. The DP World family comprises of syncreon, Imperial and P&O. WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE. Nearest Major Market: Atlanta Job Segment: Technical Support, Logistics, Supply Chain, Network Engineer, Supply, Technology, Operations, Engineering

To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34 At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security. SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION SYSTEMS TECHNICIAN When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission. CRYPTOLOGIC TECHNICIAN NETWORKS As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity. INTELLIGENCE SPECIALIST Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything. PAY AND BENEFITS From the day you start, youll receive: Competitive salary Potential to earn a bonus upon enlistment Free health insurance Free housing A retirement plan Paid training College credit EDUCATION OPPORTUNITIES Navy College Program and Tuition Assistance Post-9/11 GI Bill, up to 100% tuition Professional credentials and certifications College credit hours toward a bachelors or associate degree through the American Council on Education QUALIFICATIONS AND REQUIREMENTS U.S. citizen or equivalent High school graduate or equivalent 17 years of age or older General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before. WORK ENVIRONMENT These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat. PART-TIME OPPORTUNITIES Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. RequiredPreferredJob Industries Government & Military

About Us Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower our 47,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia. We are searching for talented people to join Kennesaw State University in our vision. Come Take Flight at KSU! Location (Primary Location for Job Responsibilities) Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144. Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060. Department Information DEPARTMENT SPECIFIC TASKS AND RESPONSIBILITIES: 1. Candidates will work with system administrators and technical staff to provide faculty and students with technical support within academic applications. Some of these platforms include learning management systems, audio-video platforms, content management systems, the campus survey platform, and plagiarism detection software. DEPARTMENT SPECIFIC KNOWLEDGE, SKILLS, AND ABILITIES*: Perform testing, documentation, project, and procedural-related tasks. Provides technical customer service assistance while following established procedures to resolve user technical issues and appropriately escalate incidents. Job Summary Provides technical assistance and works closely with other technical staff to develop and

The Specialty Division of Titan International is looking for an Information Technology Support Technician to work at our Distribution Center in McDonough, GA. The IT Support Technician is responsible for providing personal computer, local area network, and production-related IT support to employees at a particular site and/or across the company. The position reports to the IT Manager, Infrastructure and Cyber Security. The position requires the ability to collaborate across departments, attention to detail, accuracy, high energy, forward thinking and the ability to adapt to changing business requirements while maintaining consistent, reliable, and cost-effective IT solutions and services. Essential Duties and Responsibilities: Work with Manager to establish challenging goals, plans and objectives that support the company's vision Install, test, troubleshoot, upgrade and maintain personal computers, local area networks and other IT related equipment Provide technical support to IT and non-IT employees Perform operating system and/or application software updates in a timely and thoughtful fashion and in compliance with IT policies, procedures and plans Research and recommend solutions to improve business performance and/or reduce cost Configure, test, debug and document device and software configurations, as appropriate Perform IT activities to ensure positive results are achieved in the areas of customer service, on-time delivery and business case attainment Maintain compliance to all IT policies and procedures Design and implement lean concepts and principles within the IT function and fully support lean initiatives throughout the company Support a positive work environment-based mutual respect, honesty, team work and continuous improvement Maintain 24x7 availability to address critical business and/or IT issues Installation, administration, maintenance and support of Windows networks Hardware setup/maintenance for PCs, printers, label printers, switches, projectors, fax machines, video conferencing equipment, scan guns, and tablets Support Cisco wireless infrastructure and associated Windows/Android Mobile handheld scanners is preferred by not required Serve as primary point of contact for local IT supplier Serves as primary point of contact for phone system maintenance and repairs; experience with Ring Central phone systems is a plus Install, configure and assist users with Microsoft Office products Manage users, computers and groups in Active Directory Manage local network file shares and permissions Primary contact for local backup and restore operations Perform other related duties as assigned Qualifications Education and Experience Required: Associates degree, required Minimum of five years' experience of successful and progressive IT applications and/or business analyst experience Certification, degree, or proven knowledge base in specific skill set Ability to provide oral and written communication to all levels of employees within the Company and vendors as it relates to this position & to safety regulations Must agree to wear proper clothes and shoes approved for this job Experience in Manufacturing and/or distribution is preferred but not required Exposure to other supporting information technologies such as barcoding, production scheduling, and JD Edwards EnterpriseOne is a plus Experience working with business owners and employees to help drive significant improvements in business performance Successful track record in driving continuous improvement within an organization utilizing lean and six-sigma tools Personal Trait Profile: Provide clear and concise oral and written communication to all levels of employees within the company Maintain a high level of confidentiality as needed Organize and prioritize work Manage multiple projects simultaneously Work up, down, and across the organization as a team player

The Financial Aid Technical Operations Specialist executes the federal and institutional aid disbursement process. Ensure data accuracy by implementing data cleanup tasks and exceptions reports. This role provides technical support and coordinates training sessions, creates and maintains documentation, troubleshoots a variety of technical issues and responds to user needs in the Office of Financial Aid. Job Description: Essential Duties and Responsibilities Disburse all financial aid in Workday. Process origination, disbursement and reconciliation of all Federal Aid through Workday and COD System. Support Financial Aid Director and Counselors on resolving disbursement failures. Execute Financial Aid Processes in Workday. Perform data update/cleanup and assist in resolving technical issues on all Financial Aid systems. Troubleshoot the scanning process and workflow functionality in Perceptive Content. Perform related duties as requested by the Director of FA Technical Operations. Assist with reviewing, updating content and troubleshooting FAST Portal (Financial Aid System Tool). Create and maintain templates, forms and workflows on AdobeSign as well as offers training and support to Financial Aid staff. Runs, monitor and ensure data accuracy for Award Letter Integration. Other duties as assigned. Required knowledge, skills, and abilities Must have strong verbal communication and customer service skills. Must be detailed oriented with excellent organizational, technological and follow through skills. Knowledgeable of Microsoft Office Suite. Preferred knowledge, skills, and abilities Workday, AdobeSign, Perceptive Content. Minimum Qualification Must have a bachelor's degree. Minimum of one to two years related experience. Accreditation and equal opportunity Lynn University does not discriminate on the basis of race, color, gender, religion, sexual orientation, national origin, disability, genetic information, age, pregnancy, parenting status, veteran status or retirement status in its activities and programs. In accordance with Title IX of the Education Amendments of 1972, Lynn University does not discriminate on the basis of sex. Inquiries concerning the application of the non-discrimination policy may be directed to the Lynn University Compliance Officer/Title IX Coordinator at 3601 N. Military Trail, Boca Raton, FL 33431, ***************************, or ***************; or to the U.S. Department of Education Office for Civil Rights. Lynn University is accredited by the Southern Association of Colleges and Schools Commission on Colleges to award baccalaureate, master's and doctoral degrees. Contact the Commission on Colleges at 1866 Southern Lane, Decatur, Georgia 30033-4097 or call *************** for questions about the accreditation of Lynn University. 2020 Lynn University Americans with Disabilities Act Please notify us at least five days in advance if a reasonable accommodation for a disability is needed by calling ***************. The Annual Security and Fire Safety Report In compliance with the Clery Act, the University annually provides a report to each student and current employee, as well as to prospective employees and students, that provides a detailed disclosure of information regarding campus security practices (including Emergency Response Plan, Timely Warnings, Emergency Warnings, Missing Persons, fire safety policies, fire prevention data, and Crime Log policies), as well as crime and fire-related incident statistics for the preceding year. The Annual Security and Fire Safety Report is available online at lynn.edu/securityreport For your health, Lynn University is smoke- and tobacco-free.

Surrogacy gives you the opportunity to make an extraordinary impact in someone's life while strengthening your own family's future. Whether you are a stay-at-home mom looking to supplement your household income or plan to continue working, surrogacy allows you to support a deserving individual or couple on their journey to parenthood while being fully supported throughout the process. If you are emotionally, physically, and financially stable, have strong communication skills, and feel called to help create a family, this could be a meaningful and rewarding path forward. Choose your own Intended Parent match Immediate matches available Choose the compensation package that is right for you About Inclusive Surrogacy Inclusive Surrogacy's mission is to uplift and empower aspiring parents by making the surrogacy journey accessible, supportive, and financially attainable. As a boutique agency, Inclusive Surrogacy provides highly personalized guidance so every surrogate and intended parent receives dedicated attention, compassion, and care. The agency is committed to creating a welcoming and inclusive path to parenthood that honors individual journeys and celebrates diverse families. Surrogates receive ongoing support and are empowered to make informed decisions, including selecting the compensation package that best reflects their needs, comfort, and value. Surrogate Qualifications Women ages 21 to 43 Must have given birth to at least one child in your care Uncomplicated pregnancies and deliveries with OB/GYN approval to become pregnant Living in a stable and supportive environment U.S. citizen or permanent resident Healthy, non-smoking lifestyle; drug- and vape-free No felony convictions Willing to sign HIPAA and legal agreements (attorney consultation provided) Not receiving government financial assistance such as food stamps, housing aid, or cash assistance No prior surrogacy experience required Pre-Pregnancy Benefits All IVF-related travel expenses covered for you and a companion, including childcare, lost wages, meals, and travel 300 dollar monthly allowance after contracts are signed 500 dollar start-of-medication fee 1,000 dollars per transfer attempt paid immediately Independent legal counsel provided at no cost Personal escrow advocate to ensure timely payments 4,000 dollars or more in expected pre-pregnancy benefits Benefits During Pregnancy 24/7 coordinator support 300 dollars per month wellness allowance for singleton pregnancies

Business Applications Specialist Location: Norcross Working hours: 40 DEUTZ is one of the world's leading manufacturers of innovative drive systems. Its core competences are the development, production, distribution and servicing of diesel, gas and electric drivetrains for professional applications that is used in construction equipment, agricultural machinery, material handling equipment, stationary equipment, commercial vehicles, rail vehicles and other applications. Job Summary As Part of our Global IT team, the Business Applications Specialist is a key role in ensuring the seamless implementation, smooth operation, and efficient use of our business applications (SAP ERP) in our operations (production/warehouse) in collaboration with the global IT organization at our parent company DEUTZ AG. This position will be responsible for analyzing and translating local business requirements into finalized IT concepts and aligning local IT projects with high business impact with the Global IT team including project, testing, and 1st level support. This role bridges the gap between the business needs of the users and the technical aspects of the applications. Essential Duties and Responsibilities The Business Applications Specialist will be responsible for, but not limited to, the following duties within the global IT governance framework: Requirements Analysis Analyze business requirements and translate them into functional and technical specifications. Work with business stakeholders to identify and implement solutions to address application usage issues. Develop and maintain documentation for business application configurations and procedures. Analyze application usage data to identify trends and opportunities for improvement. IT Project & Training Support Support the IT project lifecycle from demand management, project meetings, data migration activities, testing, change management, go-live, and hyper-care. Participate in and support initial training sessions and update training documents in collaboration with the local training department. Maintenance and Support Provide ongoing support to end users, including answering questions, resolving issues, and providing guidance on a technical level. Troubleshoot and resolve technical application issues reported by end users. Organize and perform regular application maintenance tasks with vendors and the Global IT, such as updates and security patches. Monitor application performance and identify areas for improvement. Participate in application upgrades and migrations. Develop and deliver technical documentation for new and existing business applications and features. Other Duties Stay up to date on the latest operations business application trends and technologies. Identify opportunities to leverage technology to improve business processes. Participate in cross-functional teams to ensure alignment between business needs and IT capabilities. Other Qualifications Excellent communication, presentation, and interpersonal skills Ability to work independently and manage multiple projects simultaneously. Supervisory Responsibility Individual Contributor Travel Requirements Anticipated domestic and international travel is approximately 25% depending on business needs. Minimum Requirements Bachelor's degree IT, Eng, BA or related field 5 years of experience in supporting major business applications (SAP) 3 years of experience in analyzing business operations and translating into IT solutions/concepts 3 years of experience in configuration or support of at least one the following SAP modules: MM/WM/PP Preferred Requirements Experience with SAP s/4AHANA is a plus Experience with ABAP debugging/programming is a plus Project management certifications Certifications in major business applications (SAP) Experience in SAP/IT consulting Hands-on experience working in operation areas (production/warehouse) Physical Requirements: Our Business Applications Specialist works in the office area, the noise level in the work environment is usually quiet to moderate. Visits in manufacturing assembly and warehouse environment necessary. Subject to noise, dust, diesel fuel, oil, and extreme hot/cold temperatures. No A/C. The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any related duties, as assigned by their supervisor. EEO Statement DEUTZ is an equal opportunity employer and considers all applicants for employment based on merit, competence, performance, and business needs. We do not discriminate on the bases of any status protected under federal, state, or local law. Applicants will be considered regardless of their race, color, sex, gender identity or expression, age, religion, creed, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state, or local law. In addition to complying with all applicable laws, DEUTZ also has a strong corporate commitment to inclusion.

Care Logistics is growing our team and seeking highly skilled and driven professionals that share our values and mission. If you are looking for a challenging position with a well-managed, well-funded healthcare innovator, consider a position with Care Logistics. Care Logistics is a subsidiary of Jackson Healthcare, a family of highly specialized healthcare staffing, search and technology companies. With a mission to improve the delivery of patient care and the lives of everyone it touches, it helps healthcare facilities across the country serve more than 10 million patients each year. Backed by more than 2,600 Associates and over $2B in annual revenue, Jackson Healthcare is a top three U.S. healthcare staffing firm. In addition to being Great Place to Work certified, it is consistently named an employer of choice, having been nationally recognized as a best workplace in healthcare, a best workplace for women and a best workplace for millennials, as well as being named one of the Healthiest Employers by the Atlanta Business Chronicle. Our growth is creating great opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! The Application Specialist is responsible for configuring and testing Care Logistics' applications and assisting in training customer application administrators on its use and configurability while facilitating a favorable client and Care Logistics outcome. They work closely with members of the Client Services team and customer resources in support of these objectives. Client Services functions include project delivery tasks such as configuring the system with detailed hospital information, advising on ways software configuration can be adjusted to creatively solve a challenge, ensuring the solution functions in accordance with the process redesign conducted by Transformation resources, training customer application administration resources on applications functions, supporting go live events, assisting the support team with customer issues, and participating in system upgrades as needed. ESSENTIAL RESPONSIBILITIES: * Client Services Functions * Delivery components of customer implementations include: * Acting as the owner of knowledge regarding the application, what can be configured, and how to optimize the customer's processes with the application. * Configuring all aspects of the application via the Care Logistics administration modules, SQL queries, remote server applications, and spreadsheet uploads (when applicable). * Understands configuration options and recommendations for all products offered by Care Logistics, advises Transformation resources as necessary. * Own the configuration gathering and system build process, working with Care Logistics project team resources and customer resources to gather data needed to configure the application. This includes facilitating configuration gathering sessions with customer resources throughout the implementation process. * Prepare necessary environments (configuration, patient needs) for testing and training sessions * Train customer Application Administrators on configuration processes associated with their role in the Administration module. * Leading unit testing, including issue capture and resolution processes. * Support Integrated Testing via application validation, issue capture, and resolution follow-up * Acting as a front-line liaison with the client resources, regarding configuration capabilities of the application, both on-site and remotely during the project. * Escalating technical issues to Project Manager, Technical Project Manager, and/or Healthcare Operations Executive on the assigned project. * Providing Technical Go-Live coverage as the application and configuration expert. * Responsible for maintenance of configuration documentation and change log for customer environment(s). * Additional tasks which include: * Supporting customer application configuration requests post go-live as needed. * Collaborate with teammates to troubleshoot and maintain existing application modules. * Work with development to understand configuration options for new releases and improve the configuration processes for future releases * Train internal users on system configuration including Support team members and other project team resources * Maintain configuration documentation and resources for both Application Specialist role and for other internal team members to reference. * Lead internal methodology efforts to improve Care Logistics ability to implement software more efficiently and effectively. * Conducts job duties in accordance with the Corporate Values and Culture * Others First * Respects all individuals without regard to their position. Understands that there is no class system. * Seeks first to understand before responding, doesn't rush to judgment. * Esteem the Team * Embraces a "Team-First" vs. "Me-First" attitude. Understands that the possibilities for success are limitless when one is impervious to who gets credit. Doesn't take credit for other's accomplishments and will give other's credit with praise and recognition. * Communicates problems directly, not engaging in rumors or gossip. * Maximize Potential * Takes ownership of self and working team. Conducts self with intellectual honesty; is willing to admit mistakes and understands strengths and weaknesses. Believes and operates under the principle "If it's to be, it's up to me" * Strive for Excellence * Functions in a fail-safe environment that forgives and focuses on solutions. Will encourage and support other associates, creating an environment to be one's best. * Do the Right Thing * Always tries to do what's right with a firm sense of integrity and ethics, behaving in a manner consistent with principles of moral conduct. QUALIFICATIONS - EDUCATION, WORK EXPERIENCE, CERTIFICATIONS: REQUIRED * Bachelor's degree in Computer Information Systems or equivalent experience. EXPERIENCE PREFERRED * Two years of experience working with Healthcare Information Systems or internal hospital operations preferred. * Knowledge of database structures and Structure Query Language (SQL). KNOWLEDGE, SKILLS, AND ABILITIES: * Ability to develop strong and productive working relationships with others. * Ability to form strong team bonds and enhance team performance. * Strong organizational and quality management skills with ability to handle multiple, competing tasks and priorities. * Ability to cope with rapidly changing information in a fast paced environment. * Proven communication, interpersonal, analytical and organizational skills. * Proven ability to properly communicate with customers (in person and via phone) and manage expectations during a project. * Ability to work both independently and as a member of the implementation and support team . * Ability to manage multiple concurrent activities, all with fluctuating deadlines, by working with other departments, both internal and external. * Must be able to quickly identify and resolve issues. * Must be able to quickly understand complex concepts. * Excellent oral and written communication skills. * Excellent customer management skills. * Above average observational skills to collect data and validate information. * Outstanding analytical skills with the ability to critically evaluate the information gathered from multiple sources, reconcile conflicts, relate high-level information to details, and distinguish user requests from underlying business problems/needs. * Able to effectively represent JHS/Care Logistics values and principles in decision-making and actions. Adaptability: * Ability to embrace change and shift focus when unexpected work arises. Time Management: * Ability to use discernment to prioritize tasks and decide what to focus on to maximize impact. Customer Service: * Ability to actively seek to understand the needs of others and provide a positive experience that addresses their needs, questions, and concerns. TRAVEL REQUIREMENTS & WORKING CONDITIONS: * 20-40% travel required. * The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. * Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. * While performing the duties of this job, the employee is frequently required to participate in online video calls, use hands to write and type, verbally and written communications. * Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus Disclosures Smoking/vaping and the use of tobacco products are prohibited on all Company premises, including indoor and outdoor areas, parking lots, and Company-owned vehicles. As part of our employment process, candidates who receive a conditional offer may be required to undergo pre-employment drug testing. We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under the law.

ARE YOU READY TO WORK AT PRIMEREVENUE? The IT Support Manager is responsible for establishing and maintaining IT Support standards while leading a small, globally distributed IT Support TEAM. This is a hands-on, player-coach role with primary focus on Microsoft environments, MacOS support, identity management, and endpoint operations, while serving as the internal technical owner and liaison for third-party IT and network service providers. WHAT YOU GET TO DO * Lead and develop a small, global IT Support TEAM in a hands-on, player-coach capacity * Act as an escalation point for complex systems, identity, endpoint, and office technology issues. * Own support and administration of hybrid Windows environment (Active Directory, Group Policy, Entra ID, Intune) * Manage Microsoft Entra ID, including user lifecycle, MFA, and Conditional Access * Oversee endpoint lifecycle management for Windows and MacOS devices (onboarding and offboarding) * Partner with third-party IT and network service providers to triage issues, escalate incidents, and support office changes * Maintain working knowledge of corporate networking fundamentals to enable effective collaboration (Meraki experience preferred) * Ensure reliability of conference room, AV, and office technology * Establish and improve IT Support processes, documentation, SLAs, and KPIs * Manage IT budget, vendors, assets, and service inventory in partnership with Security and IT leadership * Collaborate with management to implement IT policies, procedures, strategies, and controls WHAT ARE WE LOOKING FOR? * Bachelor's degree in Information Technology or related field, or equivalent experience * 5+ years of hands-on IT support experience * 1-3 years of people leadership or team lead experience * Proven experience with Active Directory, Group Policy, and Entra ID * Experience supporting hybrid windows and MacOS environments * Working knowledge of corporate networking fundamentals * Experience collaborating with third-party IT or network service providers * Experience supporting executive users in an office environment * Ability to operate in an on-call support model as needed * Strong work ethic with the ability to operate with minimal supervision * Hands-on experience with enterprise device management and productivity tooling (Intune, Jamf, NinjaOne experience preferred) * ITIL certification desirable WHAT IS PRIMEREVENUE ABOUT: Established in 2003, PrimeRevenue is the leader in working capital financial technology solutions. PrimeRevenue has the largest and most diverse global funding network of more than 100 funding partners. Supporting 30+ currencies on a single cloud-based, multi-lingual, cross-border network, PrimeRevenue facilitates a volume of more than $250 billion in payment transactions per year. Offering working capital solutions for both accounts payable and accounts receivable, PrimeRevenue is the only supply chain finance provider offering hands-on, 24/7 global support and patent-pending technology. This ensures our clients see more cash, faster, while ensuring sustainable cash flow gains year-over-year. With nearly 200 employees in offices around the globe, PrimeRevenue has a diverse, multi-lingual team that is quickly growing. Our smart, hungry, and humble TEAM is dedicated to our values, PRIDE + Integrity. Performance, Respect, Innovation, Diversity, Excellence and Integrity are engrained in our culture and are integrated into everything we do - which ensures we deliver outstanding results for clients. Our multicultural workplaces offer outstanding opportunities for professional and personal development. Like most successful companies, you'll find people who are highly intelligent, motivated, fun-loving and above all, ethical. At PrimeRevenue, you will work with a great TEAM that is pursuing a massive overall opportunity. PRIMEREVENUE PERKS: * Competitive pay, bonus, and retirement programs * Generous benefits and time off programs * Professional growth, learning, and development opportunities * Innovative, global, TEAM centric environment * Community service-oriented culture * Collaborative, casual, fun, and flexible work environment with access to top technology, stocked breakrooms, and coffee bars * TEAM events and employee celebrations

PROFILE Provides leadership over assigned territory as well as direction over how managed print and fleet management services are implemented, operationalized, and delivered by RICOH Services Delivery resources for a region and\/or industry domain. Provides oversight and expertise to Area and Enterprise management teams by delivering program tools and processes that drive field service execution, account retention, services expansion, attainment of business objectives, and customer satisfaction. Leads the MPS Program Team accountable for the successful implementation of new MPS accounts, service expansions, remediation of operational issues within existing accounts, and continuous governance of MPS field delivery performance. Leads, inspects, and develops the service program. Supports initiatives, action plans, and business tactics aimed at driving continuous improvement and business profitability. By having an overlay view across service delivery phases, fosters continuous improvement of service quality from service design through steady state operations. JOB DUTIES AND RESPONSIBILITIES Accountable for the program oversight of MPS delivery standards and performance. Collaborates with direct and indirect field management to implement remediation actions that improve MPS field delivery performance. Responsible for compliancy of MPS performance and rate of performance (practices in place, performance audit and certification results, etc.) of their territory Accountable for the development and deployment of standard operating procedures used by remote and onsite employees (PSS, PFM, SDS, SDM, RAM, GSDM) to successfully deliver fleet management and managed print services Responsible for managing team of 6 \-\- 10 Service Governance Managers Responsible for the direction and successful deployment of MPS implementation resources and activities Responsible for escalating service issues through area\/enterprise leadership Collaborates with all levels of RUS Service Delivery resources to ensure the consistent delivery of MPS in a manner that meets RICOH business and customer satisfaction objectives Interacts with any aspects of pre or post sale stakeholders and leadership to support, advise, inspect, consult, approve, and training relative to all aspects of MPS operational delivery and processes Holds field delivery and leadership accountable for using approved MPS standard operating procedures and guidance Responsible for the design and\/or execution of strategies that promote the sharing of field employee's knowledge and best practices amongst their peers (MPS Community) Creates mechanisms for monitoring the productivity, performance, and profitability of MPS operational and implementation activities Manages individual project and Program Team budgets to utilization targets, billable, non\-billable, and\/or expense goals Escalates any performance issues through direct staff management Serves as the Managed Services MPS sponsor communicating program policies and capabilities Manages staff to ensure customers receive quality support and deliverables including Functional Design Documents, SOWs, Mid\-Term Assessment Findings \- Recommendations, implementation \- project plans, proposals, forecasts, and other output. Coordinates with Sales and Design counterparts monitoring pipeline activity and scheduling implementation resources appropriately Subject matter expert relative to the MPS program, services and hardware\/software technologies covering multiple teams in a wide geography Develops CAD documents and Plans of Action for long term projects Assists strategy development for large net new and expansion opportunities Initiates and cultivates strong business partnerships across the organization in support of national and global program initiatives and to identify business needs and solutions Facilitates collaborative problem solving strategies to resolve operational and customer issues through effective communication with all levels Seeks to increase profit and drive financial results through effective service and supply management; labor and hardware optimization; expansion of services; and continuous improvement opportunities. Provides overall program reporting and regular account reviews to senior leadership Daily interaction with Service Delivery staff to provide support and direction Leads efforts to incorporate and operationalize RICOH product and service portfolio items supporting MPS Implements and\/or supports national training initiatives including the development of focused material, leveraging existing courseware, establishing training goals, facilitating delivery, and providing feedback on training needs and goal achievement Actively participates in quarterly business reviews, Area\/Enterprise\/Global strategy sessions Identify solution delivery gaps and opportunities; develop and execute plans to close the gaps and capitalize on the opportunities Identify process improvement areas and work with Service Delivery Leadership and Programs teams to develop future operational procedures Possess a strong working knowledge of the Ricoh organization, including interdepartmental dependencies, processes and policies Ensures all MPS delivery initiatives are executed in a timely manner and in alignment with quality requirements by utilizing program tools and best practices Provides content direction of related Site Certification content and participates in Site and Account certifications Spends an appropriate amount of time in the field to observe account operations, customer feedback, and program effectiveness Reports program and operational performance to senior management Team \/ People Management Responsible for the direct management of Services Governance Manager resources within RUS Leverages individual competencies, expertise, and resource geographies to create an effective support team and coverage model Clearly establishes job expectations by conducting required employee Performance Appraisals and IDPs, establishing a regular cadence of communication and consistently following\-up on employee results achieved Recruits, interviews, hire and train new Services Governance Manager members to ensure appropriate quality staffing levels are maintained. Establishes network of candidates and works to develop the MPS Program Team. Interacts with MPS Program Team members to plan, coach, advise and review their progress in achieving individual and team utilization and profitability objectives Performs other duties as assigned Requirements QUALIFICATIONS (Education, Experience, and Certifications) Requires minimum of 3 years experience of designing, implementing, and\/or supervising the delivery of managed print or equivalent services Requires 4\-year college degree or equivalent work experience ITIL Foundations V3 (or newer) certified Minimum of 1 year of Project Management experience Successful track record in management "}}],"is Mobile":false,"iframe":"true","job Type":"Full time","apply Name":"Apply Now","zsoid":"682167578","FontFamily":"Arial, Helvetica, sans\-serif","job OtherDetails":[{"field Label":"Department Name","uitype":4,"value":"RICOH"},{"field Label":"Industry","uitype":2,"value":"IT Services"},{"field Label":"City","uitype":1,"value":"Tucker"},{"field Label":"State\/Province","uitype":1,"value":"Georgia"},{"field Label":"Zip\/Postal Code","uitype":1,"value":"30084"}],"header Name":"Technical Specialist II, Electronic\/IT","widget Id":"**********00072311","is JobBoard":"false","user Id":"**********00235003","attach Arr":[],"custom Template":"3","is CandidateLoginEnabled":true,"job Id":"**********10142139","FontSize":"15","location":"Tucker","embedsource":"CareerSite","logo Id":"hs654aa3cf36a6b354ae38f8148a2cfbb79b2"}

The Academy of Scholars, an ever-growing private Christian elementary school in Decatur, Georgia, is seeking a full-time Information Technologist. The successful candidate will maintain the IT objectives and policies at the school level by providing on-site end user computing support, including investigating, troubleshooting, and resolving hardware, software, network, and instructional technology incidents. The candidate will be responsible for driving the school's technology to a new level while at the same time improving and maintaining customer support. The ideal candidate is a reliable, skilled multi-tasker that can thrive in a fast-paced environment committed to consistently setting expectations and meeting deadlines. This position requires good collaborative skills and the ability to communicate efficiently and effectively with internal customers as well as external customers such as vendors. The position requires that all work be performed correctly, within acceptable time limits and when planned with only general supervision. *****Proven experience with Windows 10/11, Apple/Mac Devices and ChromeBooks Duties & Responsibilities Provides technical support to clients in the form of answering questions, troubleshooting to isolate, and diagnosing and correcting abnormal situations and problems Ensure all documentation is properly maintained and updated in a timely manner. Provides timely verbal and written communications with clients, vendors, and staff; as well as maintaining the school website, and assisting with electronic communications such as newsletters. Monitoring and maintaining network connections to connected devices such as printers, switches, servers, and wireless access points. Expectations Excellent analytical and problem-solving skills. Multi-tasking with the ability to adjust to needs which arise while providing quick resolution to problems. Strong verbal and written communication skills. Must be customer service and detail oriented. Qualifications Minimum of 5 years experience in a closely related position providing technical support, troubleshooting, and escalations for a school environment. Experience Proven experience with Windows 10/11, Apple/Mac Devices, Android Tablets and Chromebooks. Enterprise Management and Administration along with practical knowledge Google MDM Infrastructure including Firewall, Switches, and Apps (Google MDM experience is a Plus) Proven knowledge of Google for Education, Canvas LMS, Pearson Realize, Freckle, Seesaw and other related cloud-based school software packages is a Plus. Microsoft Office 365 (Teams is a Plus) Server Hardware Knowledge of Centralized Service Tools for Auditing, Helpdesk, and Asset Management Certification: Apple or Microsoft Technology and/or CompTIA certification(s) preferred Google Admin Certification or equivalent experience preferred Education: BS degree in Information Technology, Computer Science, Engineering, a relevant field or equivalent experience Experience: A minimum of 5-7 years of demonstrated relevant experience include providing end user support in an enterprise level organization, administering a Chromebook, Windows or Mac computing environment, Mobile Device Management, and/or implementation of WAN/LAN environments Working in academic environment: 2 years (Preferred) Administering Chromebook: 2 years (Preferred) Apple/Mac device: 2 years (Preferred) Google Education: 2 years (Preferred) Mobile Device Management: 2 years (Preferred) WordPress: 2 years (Preferred)

Information Technology Careers Provide: Competitive Pay and Benefits Job Security and Stability Global Impact and Purpose Constant Innovation and Technology Diverse Career Paths Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector? Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry. Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving. If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start. Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!! We encourage you to ask about their career placement program and success rates. What's in it for you? Evolving, innovative, and high demand industry. Long term opportunities. Accelerated Path to New Career. Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time. Industry Certifications Recognized by Employers. A degree is not necessary to move into a career in Information Technology. Courses are offered throughout the year to accommodate your schedule. Classes are held in Tampa, Florida at an expanded 15 acre campus. Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH) Class size averages 15-20 students, with two cohorts per month Our partner school proudly accepts GI Bill funds. Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.

High school Diploma or General Equivalency Diploma (GED) Four to nine (4-9) years of related experience in information systems. Under general direction, applies specialized knowledge in a single discipline such as assembly/integration, cross-discipline functions, data engineering, industry expertise, knowledge engineering or legacy evolution. Applies specialization to conceptualize, design, construct, test and implement portions of business and technical information technology solutions through application of appropriate software development life cycle methodology. Interacts with the customer to gain an understanding of the business environment, technical context and organizational strategic direction. Defines scope, plans and deliverables for assigned projects. Collects, identifies, defines and organizes detailed user and information technology requirements. Coordinates and collaborates with others in analyzing collected requirements to ensure plans and identified solutions meet customer needs and expectations. Confirms and prioritizes project plans and deliverables with the customer. Participates in business and technical information technology solution implementations, upgrades, enhancement and conversions. Understands and uses appropriate tools to analyze, identify and resolve business and or technical problems. Applies metrics to monitor performance and measure key project criteria. Prepares system documentation. Establishes and maintains security, integrity and business continuity controls and documents. Participates in special studies. Stays current on emerging tools, techniques and technologies. Assists information engineers on application of specialized knowledge to coding, testing, implementation and documentation projects. Valid DoD 8570: A+ Certification (could accept Network +, Security +, or CISSP). If expiration date of Certification is less than 60 days from hire date, must provide a CompTIA report showing candidate has at least 75% of required CE Units needed to renew cert on file with CompTIA. Qualifications A+ Certification (could accept Network +, Security +, or CISSP) Additional Information All your information will be kept confidential according to EEO guidelines.

Care Logistics is growing our team and seeking highly skilled and driven professionals that share our values and mission. If you are looking for a challenging position with a well-managed, well-funded healthcare innovator, consider a position with Care Logistics. Care Logistics is a subsidiary of Jackson Healthcare , a family of highly specialized healthcare staffing, search and technology companies. With a mission to improve the delivery of patient care and the lives of everyone it touches, it helps healthcare facilities across the country serve more than 10 million patients each year. Backed by more than 2,600 Associates and over $2B in annual revenue, Jackson Healthcare is a top three U.S. healthcare staffing firm. In addition to being Great Place to Work certified, it is consistently named an employer of choice, having been nationally recognized as a best workplace in healthcare, a best workplace for women and a best workplace for millennials, as well as being named one of the Healthiest Employers by the Atlanta Business Chronicle. Our growth is creating great opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! The Application Specialist is responsible for configuring and testing Care Logistics' applications and assisting in training customer application administrators on its use and configurability while facilitating a favorable client and Care Logistics outcome. They work closely with members of the Client Services team and customer resources in support of these objectives. Client Services functions include project delivery tasks such as configuring the system with detailed hospital information, advising on ways software configuration can be adjusted to creatively solve a challenge, ensuring the solution functions in accordance with the process redesign conducted by Transformation resources, training customer application administration resources on applications functions, supporting go live events, assisting the support team with customer issues, and participating in system upgrades as needed. ESSENTIAL RESPONSIBILITIES: Client Services Functions Delivery components of customer implementations include: Acting as the owner of knowledge regarding the application, what can be configured, and how to optimize the customer's processes with the application. Configuring all aspects of the application via the Care Logistics administration modules, SQL queries, remote server applications, and spreadsheet uploads (when applicable). Understands configuration options and recommendations for all products offered by Care Logistics, advises Transformation resources as necessary. Own the configuration gathering and system build process, working with Care Logistics project team resources and customer resources to gather data needed to configure the application. This includes facilitating configuration gathering sessions with customer resources throughout the implementation process. Prepare necessary environments (configuration, patient needs) for testing and training sessions Train customer Application Administrators on configuration processes associated with their role in the Administration module. Leading unit testing, including issue capture and resolution processes. Support Integrated Testing via application validation, issue capture, and resolution follow-up Acting as a front-line liaison with the client resources, regarding configuration capabilities of the application, both on-site and remotely during the project. Escalating technical issues to Project Manager, Technical Project Manager, and/or Healthcare Operations Executive on the assigned project. Providing Technical Go-Live coverage as the application and configuration expert. Responsible for maintenance of configuration documentation and change log for customer environment(s). Additional tasks which include: Supporting customer application configuration requests post go-live as needed. Collaborate with teammates to troubleshoot and maintain existing application modules. Work with development to understand configuration options for new releases and improve the configuration processes for future releases Train internal users on system configuration including Support team members and other project team resources Maintain configuration documentation and resources for both Application Specialist role and for other internal team members to reference. Lead internal methodology efforts to improve Care Logistics ability to implement software more efficiently and effectively. Conducts job duties in accordance with the Corporate Values and Culture Others First Respects all individuals without regard to their position. Understands that there is no class system. Seeks first to understand before responding, doesn't rush to judgment. Esteem the Team Embraces a “Team-First” vs. “Me-First” attitude. Understands that the possibilities for success are limitless when one is impervious to who gets credit. Doesn't take credit for other's accomplishments and will give other's credit with praise and recognition. Communicates problems directly, not engaging in rumors or gossip. Maximize Potential Takes ownership of self and working team. Conducts self with intellectual honesty; is willing to admit mistakes and understands strengths and weaknesses. Believes and operates under the principle “If it's to be, it's up to me” Strive for Excellence Functions in a fail-safe environment that forgives and focuses on solutions. Will encourage and support other associates, creating an environment to be one's best. Do the Right Thing Always tries to do what's right with a firm sense of integrity and ethics, behaving in a manner consistent with principles of moral conduct. QUALIFICATIONS - EDUCATION, WORK EXPERIENCE, CERTIFICATIONS: REQUIRED Bachelor's degree in Computer Information Systems or equivalent experience. EXPERIENCE PREFERRED Two years of experience working with Healthcare Information Systems or internal hospital operations preferred. Knowledge of database structures and Structure Query Language (SQL). KNOWLEDGE, SKILLS, AND ABILITIES: Ability to develop strong and productive working relationships with others. Ability to form strong team bonds and enhance team performance. Strong organizational and quality management skills with ability to handle multiple, competing tasks and priorities. Ability to cope with rapidly changing information in a fast paced environment. Proven communication, interpersonal, analytical and organizational skills. Proven ability to properly communicate with customers (in person and via phone) and manage expectations during a project. Ability to work both independently and as a member of the implementation and support team . Ability to manage multiple concurrent activities, all with fluctuating deadlines, by working with other departments, both internal and external. Must be able to quickly identify and resolve issues. Must be able to quickly understand complex concepts. Excellent oral and written communication skills. Excellent customer management skills. Above average observational skills to collect data and validate information. Outstanding analytical skills with the ability to critically evaluate the information gathered from multiple sources, reconcile conflicts, relate high-level information to details, and distinguish user requests from underlying business problems/needs. Able to effectively represent JHS/Care Logistics values and principles in decision-making and actions. Adaptability: Ability to embrace change and shift focus when unexpected work arises. Time Management: Ability to use discernment to prioritize tasks and decide what to focus on to maximize impact. Customer Service: Ability to actively seek to understand the needs of others and provide a positive experience that addresses their needs, questions, and concerns. TRAVEL REQUIREMENTS & WORKING CONDITIONS: 20-40% travel required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to participate in online video calls, use hands to write and type, verbally and written communications. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus Disclosures Smoking/vaping and the use of tobacco products are prohibited on all Company premises, including indoor and outdoor areas, parking lots, and Company-owned vehicles. As part of our employment process, candidates who receive a conditional offer may be required to undergo pre-employment drug testing. We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under the law.

The Technology Intern's role is to support the firm's technology department and assist staff with technology issues from remote and deskside on workstation issues. This is a temporary position (6-8 months). The IT Intern is expected to work 20 to 40 hours per week with flexible scheduling to accommodate classes if needed in a hybrid office environment. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Work on help desk tickets. Assist with user setup. Assist with technology related projects. Provide a high quality, accurate work product. Provide solid support to staff and respond to requests in a timely manner. Demonstrate comprehension and understanding of technology concepts, products and solutions, and service delivery methodologies. Exemplify Brand Attributes of the Firm. Comply with all policies and procedures of the Firm. Demonstrate ability to work individually or in a team environment. Be dependable and conscientious. REQUIRED QUALIFICATIONS: Knowledgeable of Windows, Office 365, Azure Active Directory, Exchange, Intune Basic Audio/Visual setup and assistance for meetings and presentations. Excellent communication skills with the ability to work both in a team and independently Currently pursuing or has obtained a computer or technology related degree, or equivalent combination of education and relevant experience. Ability to format documents and spreadsheets effectively and efficiently. Willingness and ability to learn and use new software applications as required.

Job Description OnPay is a fast-growing software company headquartered in Atlanta, offering a modern cloud-based payroll, HR, and benefits solution for small to midsize businesses. We're currently seeking talented and curious individuals to join our team. We want to hear from you if you are interested in joining an exciting and fast-growing company! Learn more at OnPay.com We're on a mission to combine excellent customer service with payroll expertise and superb technology - and we are scaling fast as we've just raised $100 million in growth funding led by Carrick Capital Partners. If you're someone who thrives in a fast-moving environment and loves helping businesses succeed, this is the perfect time to join a high-growth SaaS company that's redefining what payroll software should be. The Role As the IT Systems Administrator, you will be the go-to person for day-to-day technology support. This role is hands-on and focused on keeping teams productive by setting up and maintaining hardware/software, providing timely support to both local and remote team members to resolve any IT issues. This role will also assist in managing inventory of all technology, documenting processes, and reviewing vendors/software. This position will be considered in-office full-time (5 days/week) and is perfect for someone with a strong mix of customer service skills and technical knowledge who enjoys solving problems and ensuring things work smoothly. What You'll Do Provide hands-on support for team members in the office and remote staff (hardware, software, connectivity, and account access). Set up, configure, and troubleshoot devices such as laptops, printers, and video meeting hardware. Assist with user account setup, onboarding, and offboarding processes. Manage procurement of hardware, software, and IT supplies Maintain accurate inventory of company hardware and software licenses. Troubleshoot common IT issues such as connectivity, printing, application access, and account lockouts. Ship, receive, and repurpose/recycle IT equipment for remote and in-office team members. Continuously analyze the current processes, technologies, and vendors to identify areas for improvement Guides users through diagnostic and troubleshooting processes, which may include the use of diagnostic tools and software and/or following verbal instructions. Document IT processes, troubleshooting steps, and common issues in an easy-to-follow format. Collaborates with colleagues to research and resolve problems. Stay current on IT best practices and basic security awareness. Performs other related duties as assigned. What You Bring 1-3 years of IT support/help desk experience (or equivalent hands-on experience). Strong troubleshooting skills with hardware, software, and connectivity issues. Customer-service mindset: clear communication, patience, and professionalism when working with non-technical users. Comfortable working independently in-office while also supporting remote teams. Organizational skills for tracking inventory and documenting processes. Ability to manage multiple requests and prioritize effectively. Familiarity with Windows and mac OS environments, Microsoft 365, Google Workspace, Jamf, and common business applications. Experience with device management services, strongly preferred Proficiency with mac OS computers required Must be dependable and self-disciplined with a strong work ethic Solid analytical skills, ability to learn at a fast pace Must be willing to commute to the office full-time Why OnPay? Momentum that matters: We're backed by over $100MM in new funding and scaling rapidly. Market-leading product: OnPay consistently ranks among the highest-rated payroll solutions, earning top marks for usability, customer satisfaction, and support. Competitive compensation: Base salary + bonus + stock options = real upside for high performers. Comprehensive benefits: 4 weeks PTO + paid holidays, Medical/Dental/Vision, Short- & Long-Term Disability, Life Insurance, Fertility Benefits, Parental Leave, and a 401(k) with company match. Growth culture: Join a team with deep employee benefits experience, payroll expertise, market momentum, and a genuine commitment to helping employees grow their careers. Client-first ethos: OnPay is built on a culture of transparency and service - from our transparent pricing to our commitment to making small business simpler. Location & Compensation Atlanta HQ (In-Office 5 days per week) Compensation includes a salary range of $84,850 and $89,563. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above. Recruiting Fraud Alert: To all candidates: your personal information and online safety are top of mind for us. At OnPay, recruiters only direct candidates to apply through our official career page at careers.onpay.com Recruiters will never request payments or ask for financial account information or sensitive information like social security numbers. If you are unsure if a message is from OnPay, please email ***************** OnPay is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. We want candidates from multiple backgrounds and lifestyles to create a broader set of perspectives. We make all employment decisions without regard to gender, sexual orientation, gender identity, race, color, religion, age, pregnancy, national origin, veteran status, disability, or any other classification protected by applicable laws.

The Desktop Engineer is part of a team of IT professionals who provide in-house technical hardware and software support for over 1000 associates nationwide across over 30 locations. This position has technical knowledge, customer service and documentation/communication skills. The qualified candidate actively seeks out ways to improve processes and productivity and make recommendations to support an organization scaling at a rapid pace. Responsibilities Technical Duties Assist with identifying and implementing operational improvements, enhancements, and system customizations that meet business requirements Monitor and troubleshoot daily system event logs across core infrastructure Liaise with infrastructure and/or software engineering teams to restore service and/or identify and correct core problems Participate in efforts to develop and execute testing, training and documentation Configure, test, and maintain Powershell scripts (programming) Program automation tools to reduce manual processes. Participate in service desk duties supporting Mansfield Energy with an emphasis on usability, quality, performance and maintainability Hands on configuration and customization in multiple platforms including the ability to develop, maintain, create, and improve workflows, procedures, etc. Deploy hardware and software utilizing InTune Maintain user accounts, access privileges and security using Active Directory Customer Service Provide after-hours and weekend on-call support (off-hours support), as assigned, on a rotating basis Achieve metrics in support of service level agreements, client satisfaction surveys and completed incidents/problems/requests Proactively reduce incidents by analyzing documented resolutions Documentation/Communication Post software updates, knowledge bases, and frequently asked questions resources on company intranet to assist in problem resolution Communicate company IT policies and standards Alert management to emerging trends in incidents Maintain a current knowledge of emerging products, services, protocols, and standards in support of Mansfield Energy Position Requirements Formal Education & Certifications College diploma or university degree in the field of computer science and/or 1 plus years of equivalent IT experience ITIL Certification preferred Knowledge & Experience Intermediate level knowledge in Microsoft Windows and Microsoft Office Suite (msi and O365) Skills in desktop and VDI configuration and troubleshooting Experience with Microsoft Server and Active Directory Working understanding of SFTP, VPN, RDP/VDI and SCOM · Basic knowledge of current network hardware, protocols, and standards required Microsoft products including, Sway, Teams, OneDrive for Business, Visio, SharePoint, Azure, Exchange, Dynamics, Intune, ADFS, Power BI and SQL Adobe Creative Suite VMWare vSphere and Horizon iOS and Android Support automation with Python coding Qualifications & Characteristics The ideal candidate is passionate about their craft, preferably having an interest in learning new technologies, practices and techniques Strong listening and communication skills (written and verbal), including the ability to communicate effectively with non-technical customers Willingness and demonstrated ability to learn new career skills Ability to collaborate well with both internal groups and external partners and thrive in an agile environment Work Environment 40-hour on-site work week Provide after-hours and weekend on-call support for high-priority issues for one week at a time every three weeks. Ability to be on your feet working throughout the office for the majority of your workday Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components Lifting and transporting of moderately heavy objects, such as computers and peripherals 60lbs Ability to travel occasionally and go to remote sites to handle support issues Valid driver's license All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.