IT Support Technician
Information technology professional job in Franklin, TN
This is an on-site in person position; candidates must be able to commute or willing to relocate to the area.
Salary: $50,000.00 - $70,000.00 per year
Ariento, Inc. is seeking multiple Support Technicians to join our newly established Nashville team! Technicians provide enterprise-level assistance to our customers, diagnose, and troubleshoot technical issues, answer queries and provide solutions.
Key Responsibilities
Provide technical support via phone, emails, chat and text using Zendesk ticket platform
Serve as the first point of contact for customers seeking assistance
Responsible providing accurate and professional resolution on all supported issues promptly, within SLAs
Systematically troubleshoot technical issues to narrow down cause and provide solutions
Explain technical issues/concepts to non-technical customers
Escalate problems as needed or when required
Serve as subject matter expert for Ariento's products and services and advise customers when they have questions or recommendations is warranted
Record, track, and document the helpdesk ticket problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution
Ask customer targeted questions to quickly understand the root of the problem
Prioritize and manage several open issues at one time
Follow up with clients to their issues are fully resolved after troubleshooting
Provide excellent customer service as measured by NPS and CSAT
Provide input for the product team on the development of new product features
Document knowledge base articles to ensure repeatable best practice support efforts
Work with end users and vendors to resolve issues.
Contribute knowledge of trending and/or major issues.
Participate in cross training sessions, both leading and learning.
Accurately and efficiently document support issues and resolutions in the ticketing system.
Contribute to conversations with the leadership team around process development/improvement for support strategies.
Other duties as assigned.
Required Qualifications
Associates or bachelor's degree in IT related field or equivalent combination of related education, training, and experience
1 year of Help Desk experience (Preferred)
Ability to commute to the Franklin, TN office.
Ability to systematically diagnose and troubleshoot technical problems
Excellent oral and written communication skills
Strong attention to detail
Strong customer service skills and experience in customer service type job
Preferred Skills & Certifications
Experience with Microsoft 365 administration
Job Type: Full-time
Work Location: In-person in the Franklin, TN office.
Benefits:
401(k)
Paid time off
Health insurance
Optional Dental and Vision insurance
Compensation Package:
Profit sharing
Annual pay
IT Support Technician
Information technology professional job in La Vergne, TN
Duration: 12 Months Contract
Pay rate: $30/hr. on w2 without benefits
Shift times - Second shift hours: 4:30 pm - 1:00 am - OT: 4:30 pm - 2:30 am
Third Shift is M-F; 12.00 am to 07.00am
Job Description:
Our customer is seeking skilled NVIDIA server support technicians to join its team. You will install, configure, maintain, and troubleshoot NVIDIA servers and associated hardware in this role. The ideal candidate will have substantial experience in server hardware support, specifically with NVIDIA products, and a passion for working in a fast-paced, dynamic environment.
Key Responsibilities:Server Installation & Configuration: Install, configure, and deploy NVIDIA servers in data center environments, ensuring they are correctly set up for optimal performance and scalability.
Hardware Maintenance: Perform regular maintenance and health checks on NVIDIA GB200 servers, including monitoring hardware performance, updating firmware, and replacing or upgrading components.
Troubleshooting & Repairs: Diagnose and resolve hardware and software issues related to the NVIDIA servers, ensuring minimal downtime and maintaining system integrity.
Performance Optimization: Monitor server performance and implement corrective actions to optimize NVIDIA hardware's efficiency, stability, and reliability.
System Updates & Patches: Apply firmware updates, patches, and drivers to NVIDIA servers, ensuring compatibility with the latest software and hardware environments.
Integration Support: Help integrate NVIDIA GB200 servers with other systems and software, ensuring compatibility and smooth communication across the network.
Documentation & Reporting: Maintain accurate records of server configurations, maintenance schedules, and troubleshooting efforts. Generate regular reports on server health, performance, and issues.
Collaboration: Work closely with IT infrastructure teams, network engineers, and other technical staff to ensure seamless server operations and integration with existing infrastructure.
Data Center Operations: Support data center operations, ensuring that NVIDIA servers are properly rack-mounted, cabled, and positioned for optimal airflow and cooling.
Required Skills and Qualifications:Bachelor's degree in information technology, Computer Science, or a related field, or equivalent technical certifications and experience.
Proven experience working with NVIDIA servers or similar high-performance computing hardware.
Strong understanding of server hardware, including CPU, memory, storage, networking components, and cooling systems.
Familiarity with server operating systems (Linux, Windows Server) and server management tools.
Experience with server virtualization, data center management, and cloud-based environments.
Solid understanding of networking concepts, protocols, and configurations (TCP/IP, DNS, DHCP, etc.).
Proficiency with server diagnostics tools and hardware monitoring software.
Excellent troubleshooting and problem-solving skills with attention to detail.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Strong communication skills, both written and verbal, with the ability to explain technical issues to non-technical personnel.
Preferred Qualifications:Experience with NVIDIA-specific hardware and software solutions, including GPUs, CUDA, and other NVIDIA technologies.
Familiarity with GPU server configurations and use cases, particularly in AI, machine learning, and high-performance computing environments.
Knowledge of server management frameworks like IPMI, iLO, or similar.
IT certifications (e.g., CompTIA A+, Cisco CCNA, or similar) are a plus.
Familiarity with cloud platforms (AWS, Google Cloud, Azure) and their interaction with on-premises server infrastructure.
Additional Information:
Ability to lift heavy hardware components and perform physical installations and repairs in a data center environment. Ability to lift up to 30 pounds regularly.
Ability to bend, stoop, crawl, kneel, crouch, reach, stand for long periods , and move about production and warehouse facilities.
The environment is temperature controlled, but otherwise, it is a typical production environment with loud noises.
The ideal candidate must demonstrate a high level of professionalism and have a positive and outgoing attitude. They should also be collaborative and thrive in a team-oriented environment
Plant IT Manager
Information technology professional job in Spring Hill, TN
Experience high-performance, customer-centric inbound-to-manufacturing logistics, powered by cutting-edge technology. Comprehensive Logistics (CLI) is expanding, and we need driven Plant IT Manager like you! Especially if you thrive in:
· Fast-paced, innovative technology base environment
· Opportunities to grow and make an impact
· Be part of the CLI team that values team members
Apply today and fuel the momentum!
POSITION RESPONSIBILITIES:
CLI is seeking an ambitious, professional individual to perform business analyses and requirements gathering and implementation, support, documentation, and training of end users on using the CLI Proprietary Sequencing / WMS / Order Management Enterprise Systems, Specializing in Automotive JIT / JIS Sequencing system which supports RF scanning with integration into ERP (order management, accounting, and other supply chain applications).
The individual will interface with internal and external departments.
POSITION REQUIREMENTS:
Bachelor's Degree in Computer Science, Information Systems or related field preferred.
Minimum 5 years WMS experience in customer support, implementations, project management, system configurations.
Minimum 5 years Sequencing / WMS / Order Management experience with Proprietary WMS and or other commercial WMS Systems.
Prior Lead or Management experience of a small team
MS SQL experience a plus.
Schedule/ Shift: Day Shift 6am -2:30pm
Location: Onsite Spring Hill, TN
Travel Requirements: None
Over Time: N/A
Benefits/Perks:
Benefits: Medical, dental, vision, life insurance, 401K match, & PTO
Career development: Opportunity for advancement
Training: Comprehensive training to fuel your growth and success!
About The Company
Built for precision. Engineered for the future. When ultimate precision and operational reliability are non-negotiable, CLI delivers. As the most advanced 3PL partner in the industry, we integrate cutting-edge technology, machine learning, and process-driven execution to optimize workflows, eliminate inefficiencies, and ensure flawless delivery. More than a logistics provider, CLI is a true embedded partner - ensuring your supply chain moves with unmatched quality, speed, and control.
Comprehensive Logistics is committed to creating a diverse environment and is proud to be an equal opportunity employer.
WORK ENVIRONMENT:
Office / Plant environment and working remote with all the necessary equipment and supplies needed to ensure success.
Extensive computer work required.
Comprehensive Logistics Inc. (CLI) is committed to creating a diverse environment and is proud to be an equal opportunity employer.
Server Technician
Information technology professional job in La Vergne, TN
About the Company
Our customer is seeking skilled NVIDIA server support technicians to join its team.
About the Role
You will install, configure, maintain, and troubleshoot NVIDIA servers and associated hardware in this role. The ideal candidate will have substantial experience in server hardware support, specifically with NVIDIA products, and a passion for working in a fast-paced, dynamic environment.
Responsibilities
Server Installation & Configuration: Install, configure, and deploy NVIDIA servers in data center environments, ensuring they are correctly set up for optimal performance and scalability.
Hardware Maintenance: Perform regular maintenance and health checks on NVIDIA GB200 servers, including monitoring hardware performance, updating firmware, and replacing or upgrading components.
Troubleshooting & Repairs: Diagnose and resolve hardware and software issues related to the NVIDIA servers, ensuring minimal downtime and maintaining system integrity.
Performance Optimization: Monitor server performance and implement corrective actions to optimize NVIDIA hardware's efficiency, stability, and reliability.
System Updates & Patches: Apply firmware updates, patches, and drivers to NVIDIA servers, ensuring compatibility with the latest software and hardware environments.
Integration Support: Help integrate NVIDIA GB200 servers with other systems and software, ensuring compatibility and smooth communication across the network.
Documentation & Reporting: Maintain accurate records of server configurations, maintenance schedules, and troubleshooting efforts. Generate regular reports on server health, performance, and issues.
Collaboration: Work closely with IT infrastructure teams, network engineers, and other technical staff to ensure seamless server operations and integration with existing infrastructure.
Data Center Operations: Support data center operations, ensuring that NVIDIA servers are properly rack-mounted, cabled, and positioned for optimal airflow and cooling.
Qualifications
Bachelor's degree in information technology, Computer Science, or a related field, or equivalent technical certifications and experience.
Proven experience working with NVIDIA servers or similar high-performance computing hardware.
Strong understanding of server hardware, including CPU, memory, storage, networking components, and cooling systems.
Familiarity with server operating systems (Linux, Windows Server) and server management tools.
Experience with server virtualization, data center management, and cloud-based environments.
Solid understanding of networking concepts, protocols, and configurations (TCP/IP, DNS, DHCP, etc.).
Proficiency with server diagnostics tools and hardware monitoring software.
Excellent troubleshooting and problem-solving skills with attention to detail.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Strong communication skills, both written and verbal, with the ability to explain technical issues to non-technical personnel.
Required Skills
Experience with NVIDIA-specific hardware and software solutions, including GPUs, CUDA, and other NVIDIA technologies.
Familiarity with GPU server configurations and use cases, particularly in AI, machine learning, and high-performance computing environments.
Knowledge of server management frameworks like IPMI, iLO, or similar.
IT certifications (e.g., CompTIA A+, Cisco CCNA, or similar) are a plus.
Familiarity with cloud platforms (AWS, Google Cloud, Azure) and their interaction with on-premises server infrastructure.
IT Support Technician
Information technology professional job in La Vergne, TN
Our client is seeking an experienced NVIDIA Server Support Technician to install, configure, maintain, and troubleshoot NVIDIA servers in a fast-paced data center environment. The ideal candidate has hands-on experience with NVIDIA hardware, strong troubleshooting skills, and the ability to work collaboratively with IT teams.
Key Responsibilities
Install, configure, and deploy NVIDIA servers in data centers.
Perform routine hardware maintenance, firmware updates, and component replacements on NVIDIA GB200 servers.
Troubleshoot and repair NVIDIA server hardware/software issues to reduce downtime.
Monitor and optimize server performance for stability and efficiency.
Apply system updates, patches, and drivers.
Support integration of NVIDIA servers with existing infrastructure.
Maintain detailed documentation, reports, and configuration records.
Collaborate with IT, network, and data center teams.
Assist with rack mounting, cabling, airflow, and cooling management.
Required Qualifications
Bachelor's degree in IT/Computer Science or equivalent experience/certifications.
Proven experience with NVIDIA servers or high-performance computing hardware.
Strong understanding of server hardware (CPU, memory, storage, networking, cooling).
Experience with Linux/Windows Server and server management tools.
Knowledge of networking basics (TCP/IP, DNS, DHCP).
Strong troubleshooting and diagnostic skills.
Ability to work in fast-paced environments with multiple priorities.
Strong communication/documentation skills.
Preferred
Experience with NVIDIA GPUs, CUDA, AI/ML, or HPC systems.
Knowledge of IPMI, iLO, or similar management tools.
Certifications: CompTIA A+, CCNA, etc.
Familiarity with cloud platforms (AWS, Azure, GCP).
Entry Level IT Asset Analyst
Information technology professional job in Shelbyville, TN
Title - Entry Level IT Asset Analyst
Tenure - 3+ Months
Pay Rate - $ 40.hr on W2
This role is hybrid, will be in the office 2 days a week possibly 3 (five days during training).
Here's a structured list of qualifications and skills for an entry-level candidate suited to roles in Hardware Asset Management (HAM), Software Asset Management (SAM), and Central Stockroom Receiving and Sourcing:
Core Qualifications
Associate's or Bachelor's degree in Information Technology, Business Administration, Supply Chain Management, or a related field.
1-3 years of experience (internships or part-time roles acceptable) in IT operations, procurement, inventory control, or asset lifecycle management.
Basic understanding of IT hardware and software lifecycles, including procurement, deployment, maintenance, and retirement.
Technical Skills
Proficient in Microsoft Excel (pivot tables, VLOOKUPs, data validation) and Office 365 applications.
Understanding of hardware components (laptops, monitors, peripherals, network gear) and basic troubleshooting concepts.
Awareness of software licensing models (SaaS, perpetual, subscription) and entitlement tracking.
Ability to generate and interpret reports on inventory levels, asset lifecycle status, and compliance metrics.
Operational & Process Skills
Strong attention to detail for maintaining accurate asset and inventory records.
Ability to follow standard operating procedures (SOPs) and contribute to continuous improvement initiatives.
Basic understanding of receiving, warehousing, and shipping logistics, including RMA and returns processing.
Capable of performing physical inventory audits and reconciling discrepancies.
Knowledge of sourcing and vendor coordination practices, such as request for quotes (RFQs) and purchase requisition handling.
Analytical & Problem-Solving Skills
Ability to analyze asset data for trends, usage optimization, and cost savings opportunities.
Aptitude for identifying process inefficiencies and suggesting improvements.
Comfortable working with large datasets to validate information accuracy and compliance.
Soft Skills
Strong organizational and multitasking abilities in fast-paced environments.
Clear written and verbal communication skills for collaboration with IT, Finance, and Procurement teams.
Reliable, accountable, and able to maintain confidentiality of corporate and user data.
Customer-service oriented; able to support internal users courteously and efficiently.
Preferred Certifications (Optional but Beneficial)
CompTIA A+ or IT Fundamentals+ (for hardware/software foundations).
ITIL Foundation certification.
ServiceNow Certified System Administrator (CSA) or basic platform training.
SAM/HAM practitioner courses from IAITAM (CHAMP, CSAM) or equivalent.
IT Analyst
Information technology professional job in Shelbyville, TN
This is a 3 month contract opportunity with a leading global organization based in Atlanta, GA. There is potential to extend. Candidates have the opportunity to work from home 2 days per week! Successful candidates have a high level of initiative and thrive in a fast paced, enterprise environment.
REQUIRED SKILLS:
Associate's or Bachelor's degree in Information Technology, Business Administration, Supply Chain Management, or a related field.
1-3 years of experience (internships or part-time roles acceptable) in IT operations, procurement, inventory control, or asset lifecycle management.
Basic understanding of IT hardware and software lifecycles, including procurement, deployment, maintenance, and retirement.
PREFERRED SKILLS:
CompTIA A+ or IT Fundamentals+ (for hardware/software foundations).
ITIL Foundation certification.
ServiceNow Certified System Administrator (CSA) or basic platform training.
SAM/HAM practitioner courses from IAITAM (CHAMP, CSAM) or equivalent.
Must be authorized to work in the US. Sponsorships are not available.
Details
IT Technician - Sheriff's Office
Information technology professional job in Murfreesboro, TN
Annual Salary - $52,308 - $56,136 The Rutherford County Sheriff's Office is seeking a skilled and customer-focused IT Technician to join our team. This position provides front-line technical support for 24/7 critical systems used across public safety and county operations. If you enjoy troubleshooting, hands-on technical work, and supporting a mission-driven environment, we encourage you to apply.
About the Role
The IT Technician performs technical work involving the installation, maintenance, and troubleshooting of computer hardware, software, networking, and related systems. This position responds to work orders, supports end users, and assists with technology used throughout the Sheriff's Office and county facilities.
Key Responsibilities
* Provide first-line technical support via phone, ticketing system, email, and in-person assistance
* Install, configure, update, and maintain Windows 10/11 workstations, laptops, tablets, and peripherals
* Support and troubleshoot hardware, software, network, and printer issues
* Operate and assist with computer systems, servers, printers, multi-function devices, telephony, switches, access points, scanners, external storage, and more
* Install, terminate, and test network cabling throughout facilities
* Maintain Active Directory accounts, group memberships, password resets, and workstation joins
* Assist users with Microsoft 365 applications including Outlook, Teams, OneDrive, and MFA
* Follow established IT procedures for imaging, provisioning, asset tracking, and software licensing
* Perform basic network diagnostics (IP addressing, DNS, DHCP, VPN, Wi-Fi)
* Use PowerShell, Terminal, or Command Line for routine tasks
* Support in-car systems, MDTs, patrol workstations, and shared kiosks
* Assist with mobile device management (iOS/Android), device enrollment, and security policies
* Maintain compliance with CJIS Security Policy for handling Criminal Justice Information
* Log work performed, update documentation, and follow helpdesk best practices
* Assist with inventory management, hardware lifecycle, and preventative maintenance
* Visit Sheriff's Office and county sites to provide onsite technical support
* Participate in on-call rotation or after-hours support when needed
Minimum Qualifications
* Vocational/Technical degree (or currently enrolled) in Information Systems, Computer Operations, Networking, or related field
* One (1) year of IT experience in computer operations, maintenance, or PC troubleshooting
* Equivalent education/experience combinations may be considered
* Valid Tennessee driver's license required
* Ability to work scheduled hours, site visits, and on-call rotations
Information Technology Professional
Information technology professional job in Brentwood, TN
To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34
At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security.
SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION
SYSTEMS TECHNICIAN
When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission.
CRYPTOLOGIC TECHNICIAN NETWORKS
As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity.
INTELLIGENCE SPECIALIST
Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything.
PAY AND BENEFITS
From the day you start, youll receive:
Competitive salary
Potential to earn a bonus upon enlistment
Free health insurance
Free housing
A retirement plan
Paid training
College credit
EDUCATION OPPORTUNITIES
Navy College Program and Tuition Assistance
Post-9/11 GI Bill, up to 100% tuition
Professional credentials and certifications
College credit hours toward a bachelors or associate degree through the American Council on Education
QUALIFICATIONS AND REQUIREMENTS
U.S. citizen or equivalent
High school graduate or equivalent
17 years of age or older
General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before.
WORK ENVIRONMENT
These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat.
PART-TIME OPPORTUNITIES
Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes.
Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors.
RequiredPreferredJob Industries
Government & Military
RequiredPreferredJob Industries
Government & Military
RequiredPreferredJob Industries
Government & Military
RequiredPreferredJob Industries
Government & Military
RequiredPreferredJob Industries
Government & Military
IT Help Desk Support - Tier 1
Information technology professional job in Brentwood, TN
Job Description
Join our dynamic team in an IT Help Desk Support position and gain valuable experience while helping our clients navigate the ever-evolving work of IT. If you are enthusiastic about technology, have a passion for customer service, and desire to grow in the field of IT support, apply today and become a vital part of our team!
Vital IT Network Systems (VINS) is a leading Managed Service Provider (MSP) dedicated to delivering top-tier IT solutions and network services to a diverse client base. We are committed to providing exceptional support and maintaining the highest standards of network performance and security.
Key Responsibilities will include:
Technical Support: Provide advanced technical support to clients, addressing complex hardware and software issues, network configurations and system integration.
Troubleshooting: Diagnose and resolve escalated IT issues, applying analytical problem-solving skills to identify root causes and implement solutions.
Client Communication: Maintain clear and effective communication with clients, explain technical concepts in non-technical language and provide regular updates on issue resolution progress.
Documentation: Keep comprehensive records of technical issues, resolutions, and configurations to facilitate future troubleshooting and reporting.
System Maintenance: Assist in the maintenance and monitoring of client systems, ensuring they operate smoothly and proactively identify potential problems.
Collaboration: work with other team members to escalate and delegate tasks and foster a cooperative work environment.
Technical Expertise: Stay up-to-date on industry best practices and emerging technologies in order to provide cutting-edge solutions and recommendations to clients.
Provide onsite local client support as needed
Other related duties as assigned
Our ideal future team member will have:
Bachelor's degree in Computer Science, Information Technology or related field (preferred)
Possess CompTIA A+, Network+, or Microsoft Certified Professional (MCP) certification
Prior experience in a similar technical support role, preferably with an MSP, in a fast-paced, dynamic environment with changing priorities.
Strong working knowledge of Windows and Linux operating systems, hardware, networking and virtualization technologies
Exceptional troubleshooting, problem solving, communication and customer service skills
Must be available to participate in an on-call rotation for after hours (night and weekend) client support
Must have reliable transportation and insurable driving record
Additional Information:
Full Time - Hybrid Role (3 days in office)
We offer a competitive salary and a comprehensive benefits package, including medical, dental, vision, and life insurance, as well as a 401 (k).
All applicants must consent to a background check and a drug screen to continue in the selection process. All employment offers are contingent on meeting our background check standards and successful passing of required drug test. If hired, you will be required to provide documentation indicating your legal right to work in the U.S.
We are an Equal Opportunity Employer.
IT System Administrator
Information technology professional job in Brentwood, TN
Are you a problem-solver who thrives on making technology work smarter, faster, and more efficiently? We're looking for an experienced IT Systems Administrator to join our growing technology team and play a key role in shaping how we support our people, systems, and operations across a wide geographic footprint.
In this role, you'll be the go-to expert for keeping our systems running smoothly - from servers and networks to cloud platforms and mobile devices. You'll collaborate closely with the IT Director and other team members to design and implement innovative solutions, troubleshoot complex issues, and continually improve our technical environment. If you're passionate about technology, thrive on solving complex challenges, and want to be part of a forward-thinking organization - we'd love to meet you!
What you'll be doing:
* Manage and monitor all IT operations, ensuring reliability and performance across systems and devices.
* Oversee our Microsoft 365 and Azure environments, including Teams, SharePoint, Intune, Exchange, Entra, and virtual machines.
* Maintain and support PC, server, and network infrastructure.
* Provide responsive, customer-focused technical support to team members company-wide.
* Support telecom systems, hardware, and software requests.
* Handle user setup, access control, and account management.
* Respond to system outages and implement long-term solutions.
* Evaluate and recommend new technologies to improve company efficiency.
What we're looking for:
* Associate's degree or higher in CS, Information Technology or related field required.
* Microsoft Certified: Windows Server Hybrid Administrator Associate or equivalent Hyper-V/Windows Server certification preferred.
* 5+ years managing Wintel-based server-class hardware.
* 8+ years working with Wintel clients and Microsoft Office applications.
* Experience with M365, Azure Cloud Services, Intune MDM, DNS, and Hosted Phone Systems.
* Familiarity with AI tools like Microsoft Copilot a plus.
* Strong organizational and troubleshooting skills, with the ability to adapt quickly in a fast-paced environment.
* Excellent communication skills - both written and verbal.
* A collaborative, service-oriented mindset.
* Perform physical activities such as standing, walking, sitting, climbing, balancing, and kneeling as required.
What's in it for you?
* Competitive compensation package
* Full Benefits: Medical, Vision, Dental, and more!
* Paid Time Off
* 401(k) matching
* Opportunity to get in with an industry leading organization
* Team-oriented culture
IT Technician
Information technology professional job in Franklin, TN
Job Code: Tech-Spec-SpvE Address: 109 3rd Ave S City: Franklin State: TN Country: United States of America Description City of Franklin Starting Pay: $29.69 - $32.31/Hourly $61,750 - $67,198/Annually Please click the link below for Benefits Information:
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I. Purpose of Job
Under general supervision, is responsible for tier 1 IT customer support in all areas of the IT Department.
II. Essential Job Duties
A. Administers Help Desk Support Requests
* Receives requests from users; enters into system; dispatches work tickets to appropriate IT support personnel; prioritizes and escalates requests based on service level.
* Communicates with users to clarify requests and follow-up to ensure problems have been resolved.
B. Provides General User Support
* Fields help desk tickets from end users and resolves log-in errors, minor hardware problems, document imaging and other application issues, and unlocking accounts in Active directory.
* Performs hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing data backups and configuring systems and applications.
* Acts as a front-line interface to users, accepting trouble reports and resolving them. Assists users by training them in simple functions to use hardware and software that are part of the network.
* Receives general user help desk requests; provides basic level user hardware and software support as needed to resolve problems.
* Tests, troubleshoots and resolves routine hardware related issues.
C. Contributes to User Process Improvement Efforts.
* Works to help define customer support tier levels, categories, processes, and procedures.
* May document work process analysis and design with charts, graphs, and narrative reports.
* Participates in analyzing and preparing system specifications and other documentation concerning the adaptation of complex work systems and processes to electronic data processing methods.
III. Other Job Duties
Performs other job duties as assigned, including:
* Assists with orientation of new employees specific to the City's Email and Internet Policy and other related computer instruction.
* On-Call Designation: This position is considered an On-Call eligible position and rotation on an On-Call team is required.
IV. Primary Job Challenges
Primary challenges of this position include:
* Need to prioritize work load.
* Attention to detail.
V. Equipment Operated
Computer, telephone, wireless cell phones, printers, scanners.
VI. Key Competencies Required
* Job Content Knowledge: Intermediate operating knowledge of and experience with personal computers, cell phones and Microsoft Office. Working knowledge of data processing equipment, systems and techniques. Intermediate knowledge of Help Desk software. Operating knowledge of typical office equipment, such as telephones, copier, fax machine, Email, etc.
* Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, customers, and the general public.
* Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
* Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. In decision making, some choices are known while others may need to be identified. Some reliance on precedent. Ability to interpret a variety of complex instructions furnished in written, oral, diagram, or schedule form.
* Teamwork: Develops constructive and cooperative working relationships with others. Encourages others to express their ideas and opinions. Provides input into identifying and solving problems. Anticipates need of others for information about job tasks and work environment and provides it to them in a timely manner. Willingly assists others with job tasks when appropriate.
VII. Physical Demands and Work Environment
Physical Demands: Performance of the essential duties of this job requires the incumbent to:
* Must be able to remain in a stationary position 50% of the time.
* Occasionally move about inside the office/building to access file cabinets, office machinery, the public, etc.
* Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, computer, printer, and telephone.
* Regularly positions self to maintain office area and items needed to complete daily tasks.
* Regularly communicates information and ideas so others will understand. Must be able to exchange accurate information in these situations.
* Regularly moves/transports up to 10 pounds.
* Occasionally moves/transports up to 50 pounds
Work Environment:
The work environment is quiet (examples: library, private office).
Minimum Requirements
VIII. Qualifications
Education and Experience: The required knowledge, skill, and abilities to satisfactorily perform job duties are normally acquired through attainment of a one-year certificate from college or technical school, plus one to two years of computer technical support related experience and/or training; or equivalent combination of education and experience.
Must have valid Tennessee Driver's License.
IT Support and Event Specialist
Information technology professional job in Lebanon, TN
The IT Support and Event Specialist will work under the direction of the Manager of Support Services and the Director of Information Technology and will serve as Tier 1 support for the university's IT support services. Responsibilities: Responsibilities include, but are not limited to:
* Provide front-line hardware and software support for employees' desktops and laptops, peripherals, printers and other technologies
* Troubleshoot user account issues for employees and students
* Support and maintain A/V equipment and classroom technology
* Address advanced support cases by assessing inbound cases and assigning tickets to appropriate support personnel
* Identify and report areas for improvement by assessing and evaluating incoming support cases
* Assist with the setup and teardown of events
Standard Expectations:
* Experience troubleshooting Windows 10/11 operating systems
* Experience troubleshooting Mac operating systems
* Must be familiar with common desktop and user administration paradigms and tools such as:
* System imaging
* MS Active Directory
* Antivirus/Antimalware tools
* Must have a basic understanding of computer networking
* Must be able to provide advanced hardware and software support such as:
* Replacing failed hardware
* Operating system installation
* Be willing to work outside of standard operating hours, including nights and weekends, to provide support for various events on campus on an as-needed basis
* Candidate must be able to work in hot/cold conditions for I.T. projects. Must be able to carry up to 50 pounds, climb ladders, work in attics and underneath floors, and carry computer equipment across campus
Qualifications and Skills:
* Possess good organizational and communication skills
* Strong interpersonal skills when dealing with internal or external clients
* Good troubleshooting abilities when working on complex issues
* Excellent customer service skills when assisting users with technical problems
* Ability to use good judgment and prioritize work effectively
Education and Experience:
Minimum of an Associate Degree in IT or 1-3 years of relevant experience in a related role
Job Type: Full-time
Benefits:
* Dental insurance
* Employee assistance program
* Health insurance
* Health savings account
* Life insurance
* Retirement plan
* Tuition reimbursement
* Vision insurance
Compensation Package:
* Hourly pay
* Overtime pay
Schedule:
* 8 hour shift
* Evening shift
* Monday to Friday
* On call
* Overtime
* Weekends as needed
Experience:
* IT Support: 1 year (Required)
Ability to Commute:
* Lebanon, TN 37087 (Required)
Work Location: In person
Assistive Technology Professional (ATP)
Information technology professional job in Smyrna, TN
Since our doors opened in 1989, Reliable Medical has been committed to improving the lives of all who entrust us with their care and those who we entrust to provide it. We strive to be the premier provider of complex mobility solutions and other critical services for customers seeking compassionate care and optimal outcomes. Our mission is to improve the lives of those we serve by providing best in class service to customers, education, product expertise and dedicated partnership to clinicians, and development, career satisfaction and work-life balance to our team members. We aspire to bring our mission to new communities and to reinvest our growth into improving lives, treating one another and our customers, like family.
Job Summary
As an Assistive Technology Professional (ATP) at Reliable Medical, you will play a pivotal role in enhancing the quality of life for individuals with disabilities or medical conditions by evaluating, recommending, and customizing assistive technologies. Your expertise will directly contribute to enabling our clients to achieve greater independence and improved daily functioning. You will collaborate with interdisciplinary teams and leverage your technical and clinical knowledge to provide tailored solutions that meet our clients' unique needs.
Essential Functions
Assessment and Evaluation: Conduct comprehensive assessments of clients' functional abilities, limitations, and assistive technology needs. Collaborate with clients, their families, and healthcare professionals to gather relevant information and understand specific requirements. Utilize standardized assessment tools and clinical observations to identify suitable assistive technology solutions.
Recommendation and Customization: Based on assessments, recommend appropriate assistive technology devices and solutions that align with clients' goals and capabilities. Customize and adapt existing technologies to ensure a precise fit and optimal functionality for each individual. Stay up-to-date with the latest advancements in assistive technology and integrate them into your recommendations.
Technical Expertise: Possess a deep understanding of a wide range of assistive technologies, including mobility devices, communication aids, environmental control systems, adaptive computer software, and more. Configure, calibrate, and troubleshoot assistive technology devices to ensure seamless operation. Provide technical training to clients, caregivers, and healthcare professionals on the proper use and maintenance of assistive technology solutions.
Documentation and Reporting: Maintain accurate and detailed records of client assessments, recommendations, and customization processes. Prepare comprehensive reports outlining assessment findings, recommended solutions, and rationale for each case. Collaborate with administrative teams to ensure timely documentation and billing procedures.
Collaboration and Communication: Work closely with multidisciplinary teams, including occupational therapists, physical therapists, speech-language pathologists, and physicians, to create holistic care plans. Communicate effectively with clients, their families, and caregivers to explain the benefits and functionalities of recommended assistive technologies.
Continuing Education and Training: Stay current with industry trends, advancements, and best practices in assistive technology through ongoing professional development. Attend conferences, workshops, and training sessions to expand your knowledge and skills.
Minimum Requirements
Certification as an Assistive Technology Professional (ATP) by the Rehabilitation Engineering and Assistive Technology Society of North America (RESNA) is a requirement.
Proven experience in assessing, recommending, and customizing assistive technology solutions for individuals with disabilities or medical conditions.
Strong technical aptitude and familiarity with a wide range of assistive technology devices and software.
Excellent communication skills, both written and verbal, to interact with clients, families, and interdisciplinary teams.
Problem-solving mindset with the ability to adapt solutions to meet individual needs.
Empathy, patience, and a client-centered approach to deliver exceptional care.
Our Commitment To You
Comprehensive Health Coverage
Unlimited Paid Time Off
Professional Development Opportunities
Retirement Savings Plan
Wellness Programs
Inclusive and Diverse Workplace
Volunteer Opportunities
Employee Recognition Programs
Service Awards
Parental and Childbirth Leave
Join our team at Reliable Medical and make a meaningful impact on the lives of individuals who rely on assistive technology to enhance their independence and well-being. Apply your expertise to provide innovative solutions that transform lives and contribute to a more inclusive society. Apply today, and join a team that sincerely values your skills and dedication!
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.
Help Desk Technician
Information technology professional job in White House, TN
First Call Claims Solutions, a QRM Company
Quality Resource Management, LLC (QRM), doing business as First Call Claims Solutions, is a trusted inbound call center with over 25 years of experience serving more than 1,000 companies nationwide. We specialize in processing First Notice of Loss (FNOL) and First Notice of Incident (FNOI) claims across all lines of business.
Our flexible service models are designed to meet the unique needs of each client, offering:
24/7 availability
After-hours support
Overflow handling
Dedicated CAT (catastrophe) response resources
Accurate and efficient data entry services
With more than two decades of proven performance, First Call Claims Solutions delivers seamless claims intake, dependable support, and exceptional customer service.
About the Role:
As a Help Desk Technician, you will serve as the first point of contact for users seeking technical assistance or support to ensure smooth and efficient IT operations. This role involves diagnosing and resolving hardware, software, and network issues, managing support tickets, and maintaining high standards of customer service.
Shift:
Sunday - Thursday; 8:00 AM - 4:00 PM (37.5 hours per week)
Includes a 30-minute unpaid break each day
Option to work 8:00 AM - 5:00 PM with a one-hour unpaid lunch for those seeking a 40-hour work week
Location Requirement: Remote
Must reside in an approved state: AL, AR, FL, GA, ID, IA, KS, KY, LA, MS, NE, NC, OK, SC, SD, TN, TX, UT, VA, WI
Key Responsibilities:
Serve as the first point of contact for users seeking technical assistance via phone, email, or virtual support platforms.
Diagnose and resolve hardware, software, and network issues in a timely and efficient manner.
Provide technical support for Windows systems, printers, and standard office applications.
Escalate complex problems to the Director of IT when necessary.
Install, configure, and maintain desktop/laptop computers, peripherals, and software applications.
Maintain accurate documentation of user issues, troubleshooting steps, and resolutions using Help Desk.
Set up new user accounts, email, access permissions, and other onboarding/offboarding tasks.
Assist with system updates, patches, and backups to ensure security and reliability.
Educate users on best practices and basic troubleshooting steps.
Collaborate with IT team members to identify trends and improve help desk procedures.
Performs other related duties as assigned.
Network Requirements:
Private, secure internet connection (Ethernet recommended, no public Wi-Fi or VPNs)
Speed test required upon hire (******************
Logins must occur within the U.S.
Desired Characteristics:
Ability to provide professional and courteous phone demeanor while clearly communicating technical information to users.
Ability to provide concise written documentation and email correspondence that ensures issues are accurately recorded and resolved efficiently.
Ability to work effectively with teams cross-departmental
Ability to manage multiple tickets or requests efficiently.
Qualifications:
18 years or older
High school diploma or GED
IT certifications preferred
1-2 years of computer information systems education preferred
Basic knowledge of networking concepts and understanding of cybersecurity principles and safe computing practices.
Must have a personal cell phone
Excellent communication skills (written and oral)
Reliable, punctual, and able to self-manage
Ability to multi-task and thrive under pressure
Must be authorized to work in the U.S. without sponsorship
Benefits & Compensation:
Pay: Based on experience
Medical: Eligible 1st day of month following hire
Ancillary Benefits: Eligible 1st day of month after 60 days (Dental, Vision, Life & AD&D, Accident Insurance, Critical Illness, Dependent Care, FSA, Telemedicine, Long & Short-Term Disability, Employee Assistance Program, SavvyFi College Savings)
401K: Eligible after 6 months
PTO: Eligible after 90 days
#LI-Remote
IT Infrastructure Analyst
Information technology professional job in Lebanon, TN
At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world.
Lilly IT builds and maintains capabilities using cutting edge technologies like most prominent tech companies. What differentiates Lilly IT is that we create new possibilities through tech to advance our purpose - creating medicines that make life better for people around the world, like data driven drug discovery and connected clinical trials. We hire the best technology professionals from a variety of backgrounds, so they can bring an assortment of knowledge, skills, and diverse thinking to deliver innovative solutions in every area of our business.
Research IT unites science with technology to accelerate the Research and Development of medicines and to deliver therapeutic innovations. The team leverages technology and platforms to streamline scientific experimentation to help Researchers follow the science, to understand the disease and identify potential therapies. They are at the forefront of advanced analytics to enable data driven drug discovery; to innovate so Scientists can rapidly analyze and accelerate the discovery of new medicines.
What You Will Do:
* Closely listen, interpret, and understand customer needs into technical terms to solution and action
* Coordinate with other Lilly groups and vendors regarding requirements, operating system requirements, additional hardware requirements and costs
* Create strategy and plan to provide qualified infrastructure platforms and be able to execute the defined plan.
* Troubleshooting problems on platforms including Citrix, RealVNC, VDI, Linux, Windows OS, iGel technology and other workstation connected hardware as well as Telecom.
* Experience in configuring DNS, NTP, Proxy, etc, for specialized Manufacturing and Lab workstations.
* Provide strategy for immediate and future upgrades/patching of hardware and software applications.
* Providing supporting documentation for validation and testing of upgrades
* Drive the validation of new and existing systems by providing technical design information to assure GMP data integrity
Your Minimum Requirements:
* Bachelor's degree in computer science, Information Technology or related technical field
* Minimum 4+ years in a technical or operational IT role, with experience supporting end-user workspaces, hardware (e.g., scanners, printers), networking systems, and/or telecom technologies
* Minimum 3+ years of experience in Manufacturing or Clinical development facilities.
* Minimum of 3+ years work experience in pharma, GMP, FDA or other highly regulated environments
* Qualified candidates must be legally authorized to be employed in the United States. Lilly does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position.
What You Should Bring:
* GMP Knowledge
* Advanced knowledge of network technologies
* Experience troubleshooting network connected devices in a complex segmented lab and manufacturing network environment
Other:
* This is a hybrid position located at Lilly Technical Center -N until the completion of the Lebanon Medicine Foundry
Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (******************************************************** for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.
Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.
Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women's Initiative for Leading at Lilly (WILL), en Able (for people with disabilities). Learn more about all of our groups.
Actual compensation will depend on a candidate's education, experience, skills, and geographic location. The anticipated wage for this position is
$64,500 - $151,800
Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly's compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.
#WeAreLilly
Auto-ApplyIT Analyst II
Information technology professional job in Brentwood, TN
What We Need Corpay is currently looking to hire an IT Analyst II based out of Brentwood, TN. In this role, you will provide advanced system level support of multi-user, technical and financial applications, and expert technical support through direct contact with end users. This includes general support tasks, advanced troubleshooting, systems administration, testing and installation of software and server/network support. Serve as the initial point of contact for all end user technical related issues for internal Corpay associates. The IT Analyst will assist with projects working closely with other Analysts (Both in applications and technical services) to document support requirements, develop new scripts and train other End User Support team members.
How We Work
As an IT Analyst II, you will be expected to work in an office at our Brentwood, TN office location. Corpay will set you up for success by providing:
Assigned workspace in Brentwood office location
Company-issued equipment
Formal, hands-on training
Monthly home internet stipend
Role Responsibilities
The responsibilities of the role will include:
Following agreed procedures, identifies, registers and categorizes incidents and requests
Providing advanced technical assistance and maintenance support to end users including, but not limited to, servicing as primary second tier support and first tier support, when assigned
Resolving incidents upon first contact where possible
Responding to incidents/issues logged by phone, email or portal in timely manner
Gathering data and provides basic troubleshooting techniques for all computer software and hardware issue
Applying solid analysis skills and present moderate to complex facts to ensure proper problem determination
Resolving all moderately complex technical support issues, tracks and documents pertinent information in a timely manner according to standard procedures
Accurately capturing and documenting of issue or request information in the FLEETCOR IT Service Management Ticketing system
Escalating issues within Service Level Agreements, follows up and updates customers on status inquires
Managing, meeting and maintaining service levels and ensure all incidents are dealt with in accordance with the SLA and internal KPIs
Partnering with IT and business contacts and effectively communicates relevant IT company related matters to ensure rapid resolution
Emitting a positive, enthusiastic service attitude at all times and understands how to handle difficult situations using proper discretion and respect
General understanding of the various lines of business within FLEETCOR, their function and importance to ensure solutions align with business needs
Complies with all specified department, unit and IT Service Delivery Best Practices processes, goals and metrics
Upholding the Corpay Code of Business Conduct at all times
Adhering to Corporate procedures and policies
May be required to be the designated "On Call" person to handle problems after normal business hours/and or during weekends utilizing a cell phone as well as schedule change assignments
Participating in special projects or performs duties in other areas as requested
Creating/Amending/Deleting user AD & Application accounts according to corporate policy
Suggesting improvements to the End User Service Delivery process
Remote installation of approved software
Troubleshooting Microsoft Windows issues
Troubleshooting off the shelf software issues e.g. MS Office, Slack, Zoom, Chrome Browser, Edge Browser, etc.
Aiding in the use of off the shelf and bespoke software
Troubleshooting mobile device issues e.g. VPN access, email access on smartphone
Providing updates as warranted to FLEETCOR Knowledge Management system
Ensuring line management are immediately made aware of high priority or high impact issues
Qualifications & Skills
Requires a high school diploma plus additional post-secondary college or technical school
Preference for previous office and technical experience in a customer support environment
3+ Years 1st line support/Service Desk experience
Experience working in a role with a multinational focus would be beneficial as would any experience working for an organization that is SOX or other regulatory body compliant
Ability to listen attentively
Communications, verbal and written that deliver an effective, clear, concise message
Demonstrates solid interpersonal, customer service and telephone etiquette skills
Well organized with attention to detail and ability to carry out tasks independently
Self-motivated, self-learning aptitude
Commitment to tasks in a fast-paced environment
Good team-working ability, particularly within a small team and across borders
Intermediate to advanced knowledge of computer fundamentals and related technical disciplines
Working knowledge of Microsoft Windows 10 and 11
Citrix or VMWare Application and Desktop Virtualization
MS Office 2019/Office365/Intune/ADUC/PowerShell
Collaboration Technology such as Zoom, Slack, MS Teams
Mobile Device Management Installation and Support
PC hardware break-fix identification
Printer operation and network printing installation and support
ITIL Certification - Minimum Foundation preferred
Windows 10 Workstation Certification preferred
Help Desk Certification preferred
Must complete continuing education requirements as outlined by Corpay HR
Benefits & Perks
Medical, Dental & Vision benefits available the 1st month after hire
Automatic enrollment into our 401k plan (subject to eligibility requirements)
Virtual fitness classes offered company-wide
Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
Philanthropic support with both local and national organizations
Fun culture with company-wide contests and prizes
Equal Opportunity/Affirmative Action Employer
Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all qualified applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
#LI-DR1
#CORPAY
IT Technician
Information technology professional job in Baxter, TN
Portobello 2025 Revision 1.0
JOB TITLE: IT Technician
EMPLOYER: Portobello America
DEPARTMENT: Information Technology
REPORTS TO: IT Manager
Position Overview
The IT Technician is responsible for providing technical support, troubleshooting, and maintenance for the company's hardware, software, and network systems. This role supports both office staff and plant floor operations, ensuring reliable technology that enables production, communication, and administrative efficiency. The IT Technician plays a key role in maintaining day-to-day IT operations and supporting long-term infrastructure initiatives.
Key Responsibilities
Technical Support & Troubleshooting
Provide first-level and second-level support for end users (onsite and remote).
Diagnose and resolve issues with hardware, software, printers, and mobile devices.
Assist with setting up and configuration of new computers, phones, and accounts.
System & Network Maintenance
Support daily monitoring and maintenance of servers, network devices, and Wi-Fi systems.
Perform routine updates, patching, and system backups.
Assist with managing Active Directory, user permissions, and group policies.
Plant Floor & Manufacturing Support
Provide IT support for production systems, including PLC networks, IoT devices, and industrial equipment interfaces.
Troubleshoot connectivity issues impacting manufacturing equipment.
Work closely with engineering and production teams to support technological needs.
Documentation & Compliance
Maintain accurate records of IT support tickets, inventory equipment, and system configurations.
Follow IT security protocols and assist in maintaining compliance with company policies.
Provide basic training for employees on system use and cybersecurity awareness.
Project Assistance
Assist with IT infrastructure projects, including network upgrades, server migrations, and new technology implementations.
Support the IT Manager and team in larger-scale initiatives.
Qualifications
Associate's degree in information technology or related field (bachelor's preferred) or equivalent experience.
1-3 years of experience in IT support or helpdesk roles.
Strong knowledge of Windows operating systems, Microsoft Office 365, and common business applications.
Familiarity with networking concepts (TCP/IP, DNS, DHCP, VPN).
Basic understanding of servers, virtualization, and cloud technologies.
Experience supporting IT in a manufacturing or industrial environment preferred.
Relevant certifications (CompTIA A+, Network+, Microsoft, etc.) are a plus.
Key Competencies
Strong problem-solving and troubleshooting skills.
Customer-service oriented with excellent communication skills.
Ability to prioritize and manage multiple tasks.
Team player with willingness to learn and grow in the role.
Portobello America is an Equal Opportunity Employer. We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Assistive Technology Professional
Information technology professional job in Franklin, TN
An assistive technology professional (ATP) is a special service leader who analyzes the technology needs of people with disabilities and helps them select and use adaptive devices. ATPs facilitate the evaluation of the client's needs to appropriate rehabilitation products including manual and power wheelchairs, custom seating, and other adaptive equipment as directed by the client's therapist and/or physician. ATPs work in conjunction with the client, therapist, and physician to ensure that: the chosen product adequately meets the client's medical needs, medical justification is present before products are provided, and that insurance benefits and coverage are clearly expressed to clients prior to provision of the desired product. These products include, but are not limited to: wheelchairs, scooters, seating and positioning products, ambulatory aids, gait trainers, standers, hygiene, transferring, and various other assistive devices.
Company Description:
At all levels, working at National Seating & Mobility provides the opportunity to directly impact our client's lives by giving them self-reliance and independence. Our teams are comprised of passionate individuals, dedicated to providing the best care to each client.
We focus on abilities by leveraging technology and creating mobility solutions that are as unique as our client's needs. Working at National Seating & Mobility is an opportunity to build a meaningful career, while leaving a lasting impact on the lives of those we serve. Located in more than 40 states, we strive for diversity and offer an array of benefits including 401k, company paid Long Term Disabiltiy, and tuition reimbursement.
We are looking to grow our enthusiastic and engaged team at NSM. Submit your resume and join a group of enthusiastic professionals dedicated to changing lives.
Duties and Responsibilities / Essential Functions:
1. Develops new referral sources and clients through professional presentation to potential referral sources and medical personnel. Utilizes all appropriate, ethical, and legal avenues to create and maintain business. Completes proper evaluations to ensure appropriate recommendations for equipment that will best serve the client's specific need.
2. Ensures evaluations are completed and orders are entered in a timely manner and that all necessary client intake information is documented and forwarded to the correct branch administration. Responsible for assisting with the procurement of letters of medical necessity and/or appropriate medical documentation.
3. Assists in the timely completion of work orders which may involve, but is not limited to, research of components, calculation, and extension of equipment prices, responding to requests for additional information and preparation of quotes for clients, referral sources and insurance companies. Provides follow-up on work orders to ensure timely receipt and delivery.
4. Responsible for ensuring proper and timely delivery of equipment to the client.
5. Ensures necessary fitting adjustments and equipment modifications occur to guarantee the best possible product for the client. Ensures proper client education occurs regarding equipment use, safety, and financial considerations.
6. Ensure that proper client education occurs throughout the process and proper documentation and signatures are obtained.
7. Coordinates with the Technician and branch, as necessary to prepare equipment for delivery, schedule deliveries, and perform repairs and modifications. Follows up, as necessary, to ensure client satisfaction.
8. Maintains knowledge of products, services, techniques, and clinical skills necessary to complete responsibilities.
9. Maintains knowledge and adheres to NSM's policies and procedures including Infection Control and Equipment Management policies.
10. Provides support with quarterly physical inventory count as needed.
11. Must maintain regular and predictable attendance.
12. Continuing education credits may be required.
13. Assists patients in determining the appropriate complex equipment by conducting a comprehensive evaluation.
14. Establishes relationships with physicians and other health care providers to increase positive exposure to increase sales for National Seating & Mobility. Maintains relationship with Referral Sources.
15. Acts as a liaison between the company, the patient, and healthcare agencies.
16. Travels throughout assigned territory to call on regular and prospective customers.
17. Displays or demonstrates products using samples or brochures.
18. Support the Estimated date of delivery to patients.
Required Education, Experience & Competencies:
• ATP Certification from RESNA, or active pursuance of an ATP Certification
• Previous durable medical equipment/medical device experience is preferred
• Preferably with 1-3 years of experience in complex rehab
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee must be able to lift up to at least 75 pounds.
IT Technician / Network Administrator / Help Desk Technician
Information technology professional job in Brentwood, TN
Logical, LLC, a growing IT consulting company with Christian values, is seeking proactive IT Consultants/Network Administrators/Help Desk Technicians to join our dedicated team. Primary Duties and Responsibilities: • Installation, control, and maintenance of PCs, servers, and peripherals on/off-site.
• Manage and monitor customer WANs and LANs.
• Install new and maintain existing hardware and software.
• Respond to inquiries and requests for assistance from our customers regarding computer systems, telephones, and other electronic devices. Identify problems, troubleshoot, and provide miscellaneous support.
• Consult with customers and recommend computer hardware and software to enhance their operations.
• Assist with setting up backup hardware and software.
• Oversee regularly scheduled maintenance of various customer IT assets, including PCs, servers, and printers.
• Company vehicle, computer, and phone provided during work hours.
Job Requirements:
Knowledge of Microsoft Office, including Outlook, Word, and Excel.
Working knowledge of computer hardware, including PCs, servers (all modern versions), printers, routers, etc.
Familiarity with Microsoft Exchange and Microsoft 365, Active Directory, some Microsoft SQL Server, FTP protocols, QuickBooks, and other common software programs.
Report IT problems and issues to central dispatch for follow-up scheduling when necessary.
Provide complete details of all service calls, whether on or off-site, including hours worked, recommended changes, upgrades, and replacements.
Possess excellent verbal and written communication skills and communicate effectively with customers and employees.
Must maintain a neat appearance, be organized, and be able to multitask.
Proactive in finding and implementing support resolutions for all customers efficiently and professionally, while also being able to work independently when required.
Must be a team player, assisting other employees with troubleshooting and resolutions when necessary.
Must pass a drug screening and background security check before employment - no exceptions
Benefits:
Friendly and productive work environment
Paid time off
Paid holidays
Company-provided computer, cell phone, and tools vehicle (during work hours)
Health insurance options
Dental insurance options
Vision insurance options
Life insurance
401K