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  • Prop Load Technician - 1st Shift, Project Kuiper

    Amazon.com, Inc. 4.7company rating

    Information technology professional job in Merritt Island, FL

    Project Kuiper is Amazons low Earth orbit satellite broadband network. Its mission is to deliver fast, reliable internet to customers and communities around the world, and weve designed the system with the capacity, flexibility, and performance to se Technician, Project, 1st Shift, Processing, Operations, Technical, Manufacturing
    $39k-67k yearly est. 6d ago
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  • Information Technology Professional

    U.S. Navy 4.0company rating

    Information technology professional job in Deltona, FL

    To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34 At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security. SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION SYSTEMS TECHNICIAN When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission. CRYPTOLOGIC TECHNICIAN NETWORKS As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity. INTELLIGENCE SPECIALIST Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything. PAY AND BENEFITS From the day you start, youll receive: Competitive salary Potential to earn a bonus upon enlistment Free health insurance Free housing A retirement plan Paid training College credit EDUCATION OPPORTUNITIES Navy College Program and Tuition Assistance Post-9/11 GI Bill, up to 100% tuition Professional credentials and certifications College credit hours toward a bachelors or associate degree through the American Council on Education QUALIFICATIONS AND REQUIREMENTS U.S. citizen or equivalent High school graduate or equivalent 17 years of age or older General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before. WORK ENVIRONMENT These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat. PART-TIME OPPORTUNITIES Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. RequiredPreferredJob Industries Government & Military
    $46k-70k yearly est. 12d ago
  • Computer Field Technician

    Bc Tech Pro 4.2company rating

    Information technology professional job in Orlando, FL

    Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.
    $33k-45k yearly est. 14h ago
  • IT Help Desk Technician

    Currency Exchange International 4.6company rating

    Information technology professional job in Orlando, FL

    Job Description Currency Exchange International (CXI) is a Financial Services and Technology Provider based in Orlando, Florida. Currency Exchange International, Corp. is a publicly traded company on the Toronto Stock Exchange (CXI) and OTC (CURN). CXI provides a wide range of foreign exchange services to customers in both the United States and in Canada. CXI's primary business channels to service customers are through its company-owned branch locations and foreign exchange partnerships with financial institutions and corporations. CXI has been providing global payment solutions for clients that span wide-ranging industries. As one of North America's leading foreign exchange wholesalers, CXI can provide personalized and efficient service, competitive rates, as well as a number of settlement options. Visit our website to learn more about life at CXI: *************************************** Our Value Statement: We help our clients identify and create foreign exchange solutions, delivering a best practices approach through unparalleled customer service and integrated technology to create significant financial and operational efficiencies. Our Values: Customer First - We earn the right to be our clients' first choice. Integrity - We hold ourselves to the highest standard to build trust. Collaborative - We always win as a team. Innovative - We find new methods to deliver change and advance technology to the industry. Passionate - We are driven to be the best in class. Currency Exchange International is looking for a proactive, results-driven, and organized professional to the join the team as an IT Help Desk Technician at our office in Orlando, FL! Essential Functions: Assisting with local helpdesk issues Responding to help requests from remote branch locations and offices including the use of remote access tools and troubleshooting with end-users over the phone or messenger Thoroughly documenting completed work using the company ticketing system Hands-on work for various cabling or installation purposes within the office, which may require climbing a ladder and using basic tools Provide on-call support to office users during some off-hours Knowledge in the following areas are necessary: Strong knowledge of Windows 7, 8.1, 10, Server 2008, Server 2008 R2, Server 2012 R2 and various administrative tasks Experience with remote access software such as Screenconnect, Teamviewer, or Remote Desktop Troubleshooting Windows installation issues including drivers, printers, scanners, and other software Formatting and installing Windows Operating Systems, either manually or via mass-imaging technologies, like MDT Using a ticketing system for prioritizing and documenting progress on issues and projects within the company and department Familiar with patch management and asset inventory technologies and methodology Proficiency with OS-native or OS-agnostic programming languages to be used for scripting automated tasks Cutting and terminating Ethernet patch cables Enthusiasm and a genuine interest in technology Competencies: Action Oriented Functional Skills Situational Adaptability Effective Communication Optimizes Work Processes Nimble Learning Required Education and Experience: Experience in a PC/local area network support environment. Strong technical knowledge of PCs, laptops, printers, and peripheral hardware devices. Strong working knowledge of Windows, Microsoft Office, MS-DOS, communications software, virus protection, and diagnostic software. Ability to diagnose and resolve onsite and remote PC related computing problems. Benefits: Commuter Reimbursement - CXI will pay the driving toll, bus or metro cost in and out of work Holiday Pay - 11 days of paid designated holidays annually Vacation Pay - 10 days of paid vacation time off annually Sick/Personal Days - 5 days of paid sick/personal time off annually 401K Plan - Company matches at 5% Health/Dental/Vision - 60% payment of the Health/Dental/Vision Insurance premiums Short and Long-Term Disability - Plan premiums are fully covered by CXI Currency Exchange International is committed to providing a fair and inclusive interview process for all candidates. We invite and support applications from individuals with disabilities. Accommodations are readily available upon request to ensure that candidates can fully participate in every stage of the selection process.
    $27k-51k yearly est. 25d ago
  • Field IT Support Technician

    McLane 4.7company rating

    Information technology professional job in Orlando, FL

    is on site in Ocala, FL. McLane promotes earning, learning, and living a great life. We are a team, and we want to work with you. So, here's the details\: Day 1 Benefits available\: company paid life and AD&D insurance and Employee Assistance Program (EAP). Generous benefits available on your 60th day\: medical, dental, and vision insurance, FSA/HSA and company-paid life insurance. Get paid early. Get paid fast. 401(k) Profit Sharing Plan after 90 days. Paid holidays, vacation time, parental leave, tuition assistance, and more! DUTIES OF POSITION: · Provides systems analysis, support, inventory and installation of all McLane Company, Inc. hardware and software at McLane DC. Maintains documentation of all installation guidelines, and support processes. · Provides technical support which includes all computers, laptops, servers, data network equipment, and printers at McLane Co. Centers. · Responsible for the installation and support of the uninterrupted power supply, security camera systems, and badge access systems with additional technical assistance from the Home Office. · Resolve Microsoft Windows operating systems and Microsoft Office products related issues with assistance/direction from Home Office teams. · Resolve hardware issues with computers, printers, and hand wireless devices with assistance/direction from Home Office teams. · Resolve label printer issues. · Provide installation and/or upgrades of new hardware and software to the client environment, including computers, laptops, servers, data network equipment, and printers with precise directions from infrastructure team. · Provide installation of computers, and peripheral equipment due to upgrades, new purchases, teammate moves or hardware failures. · Provide technical support on enhancements of PC hardware, software, printers, security badge access systems, security camera systems and LAN/WAN at the division. · Follow detailed instructions for adding devices to the wireless network. · Provide consultation or advice from Home Office team to an individual or management about the technical issues the business is experiencing. · Consult with end users and management teams to determine hardware, software or system functional specifications. · Provide consultation or advice with the assistance from the Home Office teams to management regarding technical issues. · Collaborate with Home Office Network Team to maintain a stable network environment. · Coordinate preventative maintenance on the uninterrupted power supply (UPS). Schedule battery and system replacements with UPS vendor. · Work with security camera vendor for installation and maintenance. · Collaborate with onsite People Department for changes to access groups and levels within the badge access system. · Perform hardware and software inventories. · Provide written and verbal communication to business and IT management on the resolution of technical issues. · Update all divisional issues in JIRA. · Establish and maintain communication with the customer and management teams. · Assist the center with the creation of the Automation Systems restoration plan. · Monitor and communicate accurate downtime the division is experiencing during an outage. MINIMUM SKILLS AND QUALIFICATION REQUIREMENTS: A teammate in this position must have · Minimum 3 years experience in IT in a Windows environment · Knowledge of Cisco networking language and equipment · Ability to make a network patch cable from instructions provided · Ability to follow instructions on paper or commands via a phone conference during the installation/deployment of hardware or software or while resolving a hardware or software problem WORKING CONDITIONS: · Warehouse environment · Office environment Candidates may be subject to a background check and drug screen, in accordance with applicable laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
    $31k-49k yearly est. Auto-Apply 12d ago
  • Principal Communications I&T Engineer

    Northrop Grumman 4.7company rating

    Information technology professional job in Melbourne, FL

    At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history. At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history. **Please note that this opportunity is contingent on program funding. Start dates are determined after funding confirmation.** Northrop Grumman's Aeronautics Systems sector is seeking a **Principal Communications I&T Engineer** to join our team of qualified, diverse individuals in defining the future. This position will be located in **Melbourne, FL.** The selected engineer will perform as a member of an interdisciplinary team on a key effort to develop novel and innovative solutions to advanced technical problems. The successful engineer will contribute to the overall development of communications subsystems, including developing functional architectures, analyzing performance, developing and managing requirements and interfaces, and verifying/validating all allocated requirements, You will design, develop, build, and test communications subsystems in conjunction with key suppliers. The Communications engineer in this role will be responsible for one or more of the following: + Support development and integration of communications subsystems and components to meet platform mission objectives + Requirements development, analysis, maturation and implementation translating customer requirements into hardware and software specifications + Perform MBSE and capturing requirements, interfaces, behaviors, structures and parametrics + Perform performance and functional analyses + Conducting detailed trade studies + Performing risk analysis and developing mitigation plans and tracking to closure + Collaborate with engineers and program stakeholders + Developing and maintaining supplier documentation, performance based specifications, and statements of work + Technical management of program strategic partners and suppliers, including development, acquisition, acceptance, qualification, system integration and test support + Review documents from the supplier's development effort and support supplier technical interchange meetings and design reviews + Identifying/planning/executing informal and formal testing of subsystem requirements in lab, troubleshooting hardware in the lab + Performing aircraft ground and flight test on subsystems to validate and verify subsystem requirement and sell-off + Support technical discussions with the customer and having daily interaction with management, external personnel, customers, and various sub teams A successful Communications Engineer has good leadership skills and understands the scope of the work and the impact of the work on other teams, consistently brings up concerns, issues and risks to program and technical leadership and holds the team to a high level of technical rigor. **Basic Qualifications:** **Principal Communications I&T Engineer (T03)** + Must have a Bachelor's degree in a Science, Technology, Engineering or Mathematics (STEM) discipline from an accredited university AND 5 years of related professional/military experience in Engineering; OR a Master's degree in a STEM discipline from an accredited university AND 3 years of related professional/military experience in Engineering; or a Ph.D. AND 1 years of related professional/military experience in Engineering. + Your ability to transfer and maintain the final adjudicated government Secret clearance, and any program access(es) required for the position within a reasonable period of time, as determined by the compan + Knowledge of electromagnetics in the RF spectrum (VHF through Ka bands + Ability to design, select and characterize RF components to meet mission objectives + Experience in one or more of the following: + Designing, integrating, testing, installing, operating LOS and BLOS communication systems in airborne military applications + Experience with voice, military and network waveforms + Experience with performance assessment through link margin and antenna pattern analyses + Experience with cryptographic implementations + Experience with RF antenna and component design and performance analysis + Experience with cosite analysis **Preferred Qualifications:** + Demonstrated problem-solving ability and data analysis experience + Knowledge of system engineering design methods, including requirements analysis and flow-down, specification derivation and interface control documentation + Demonstrated interpersonal communication, presentation skills, verbal and written communication skills + Experience designing, developing, integrating, and/or testing EW or Radar subsystems for airborne platforms. + Experience with RF antenna and component design and performance analysis + Experience in model based systems engineering using Cameo or similar SysML tools + Experience in performance analysis using MATLAB and Excel or similar tools + Familiarity with Atlassian collaboration tool set (Jira and Confluence) + Experience in supplier/subcontract management + Experience with developing supplier documentation, performance based specifications, and statements of work + Experience building supplier evaluation criteria and experience in conducting technical evaluations, documenting results and selection **\#AS-FA3** Primary Level Salary Range: $95,300.00 - $142,900.00 The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business. The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit *********************************** U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.
    $95.3k-142.9k yearly 60d+ ago
  • Information Technology Specialist (INFOSEC)

    Department of The Air Force

    Information technology professional job in Cape Canaveral, FL

    Click on "Learn more about this agency" button below for IMPORTANT additional information. Positions may be filled as permanent, temporary or term with a full-time work schedule. This is a Direct Hire Solicitation. This public notice is to gather applications that may or may not result in a referral or selection. Summary Click on "Learn more about this agency" button below for IMPORTANT additional information. Positions may be filled as permanent, temporary or term with a full-time work schedule. This is a Direct Hire Solicitation. This public notice is to gather applications that may or may not result in a referral or selection. Overview Help Accepting applications Open & closing dates 12/22/2025 to 12/21/2026 Salary $52,727 to - $139,684 per year Pay scale & grade GS 9 - 14 Locations Few vacancies in the following locations: Eielson AFB, AK Elmendorf AFB, AK Little Rock AFB, AR Davis Monthan AFB, AZ Show morefewer locations (65) Luke AFB, AZ Beale AFB, CA Edwards AFB, CA Los Angeles, CA March AFB, CA Travis AFB, CA Vandenberg AFB, CA Cheyenne Mountain AFB, CO Colorado Springs, CO Peterson AFB, CO Dover AFB, DE Cape Canaveral, FL Cape Canaveral AFS, FL Eglin AFB, FL Homestead AFB, FL Hurlburt Field, FL Patrick AFB, FL Tyndall AFB, FL Dobbins AFB, GA Moody AFB, GA Robins AFB, GA Camp H.M. Smith Marine Corp Base, HI Hickam AFB, HI Mountain Home AFB, ID Scott AFB, IL Barksdale AFB, LA Hanscom AFB, MA Andrews AFB, MD Linthicum Heights, MD Selfridge ANG Base, MI Whiteman AFB, MO Columbus AFB, MS Minot AFB, ND Offutt AFB, NE New Boston, NH McGuire AFB, NJ Cannon AFB, NM Kirtland AFB, NM Nellis AFB, NV Niagara Falls, NY Wright-Patterson AFB, OH Youngstown, OH Youngstown, OH Norman, OK Tinker AFB, OK Charleston, SC Shaw AFB, SC Arnold AFB, TN Dyess AFB, TX Fort Sam Houston, TX Goodfellow AFB, TX Kelly AFB, TX Lackland AFB, TX Laughlin AFB, TX Randolph AFB, TX Hill AFB, UT Alexandria, VA Arlington, VA Dahlgren, VA Fort Eustis, VA Langley AFB, VA Pentagon, Arlington, VA Fairchild AFB, WA McChord AFB, WA Warren AFB, WY Remote job No Telework eligible No Travel Required Not required Relocation expenses reimbursed No Appointment type Multiple Work schedule Full-time Service Competitive Promotion potential 14 Job family (Series) * 2210 Information Technology Management Supervisory status No Security clearance Not Required Drug test No Financial disclosure No Bargaining unit status No Announcement number AFPCDHA-12857027-GS2210 Control number 852981200 This job is open to Help The public U.S. Citizens, Nationals or those who owe allegiance to the U.S. Clarification from the agency This public notice is to gather applications that may or may not result in a referral or selection. Duties Help * Duties and responsibilities vary and may increase according to grade level * Utilize knowledge of IT principles, methods and security regulations and policies to carry out established base-wide policy to administer the INFOSEC (also known as COMPUSEC) program. * Implement procedures to ensure protection of information transmitted to the installation, among organizations on the installation, and from the installation on the local or wide area networks, the world-wide-web, or other communications modes. * Administer the Communications Security (COMSEC) program. Control and protect all cryptographic material and administer the Cryptographic Access Program (CAP). * Conduct semi-annual functional reviews of all COMSEC user accounts, inspecting COMSEC facilities, reviewing procedures, and auditing all cryptographic holdings. * Administer the COMPUSEC Program and protect Information Technology (IT) assets against unauthorized, accidental, or deliberate modification, disclosure, and destruction of data. Requirements Help Conditions of employment * Please read this Public Notice in its entirety prior to submitting your application for consideration. * U.S. Citizenship is required * Males must be registered for Selective Service, see *********** * Total salary varies depending on location of position * If authorized, PCS will be paid IAW JTR and AF Regulations. If receiving an authorized PCS, you may be subject to completing/signing a CONUS agreement. More information on PCS requirements, may be found at: ***************************************** * Recruitment incentives may be authorized * Position may be subject to random drug testing * Employee may be required to work other than normal duty hours, to include evenings, weekends and/or holidays * Shift work and emergency overtime may be required * Employee must maintain current certifications * A security clearance may be required * Disclosure of Political Appointments * Full/part-time employees occupying direct childcare positions are eligible for discounts IAW DAF AFSVC/CC Memo, 30 Sep 22; first child 100% / each additional child 25%. Other assigned CYP and FCC personnel are eligible for 25% discount. Qualifications In order to qualify, you must meet the specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Individual Occupational Requirements for Information Technology (IT) Management Series, 2210 (Alternative A). BASIC REQUIREMENTS: Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. GS-09: Master's degree or equivalent graduate degree or two full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree GS-11: Ph.D. or equivalent doctoral degree or three full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree OR For grade levels 9 through 14, your resume must reflect information technology related experience in the federal service or private or public sector demonstrating the following four competencies: a) Attention to Detail - Is thorough when performing work and conscientious about attending to detail; b) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services; c) Oral Communication - expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately AND d) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. SPECIALIZED EXPERIENCE: In additional to the basic requirements above, applicants for the GS-9 and above must meet the one year of specialized experience listed below. For GS-9: One year of specialized experience equivalent to the GS-07 that demonstrated knowledge of computer requirements and techniques in carrying out project assignments consisting of several related tasks, such as development of minor modifications to parts of a system on the basis of detailed specifications provided. The assignments must have shown completion of the following, or the equivalent: Analysis of the interrelationships of pertinent components of the system; planning the sequence of actions necessary to accomplish the assignment; and personal responsibility for at least a segment of the overall project. For GS-11: One year of specialized experience equivalent to the GS-09 that demonstrated accomplishment of computer project assignments that required a range of knowledge of computer requirements and techniques. For example, experience in developing modifications to parts of a system that required significant revisions in the logic or techniques used in the original development. Accomplishments, in addition to those noted for the GS-9, normally involve the following, or the equivalent: Knowledge of the customary approaches, techniques, and requirements appropriate to an assigned computer applications area or computer specialty area in an organization; planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls; and adaptation of guidelines or precedents to the needs of the assignment. For GS-12: One year of specialized experience equivalent to the GS-11 level that demonstrated experience in planning, analyzing, acquisition, designing, developing, implementing, quality assurance, configuration, integrating, maintenance testing, operational integrity, and/or management of systems used. For GS-13: One year of specialized experience equivalent to the GS-12 that demonstrated experience in providing technical expertise on architecture, acquisition, certification and accreditation, systems tailoring for an organization mission; planning, organizing and managing the IT requirements and assessing long and short-term IT integration and migration capabilities; planning current and future system architecture requirements. For GS-14: One year of specialized experience equivalent to the GS-13 that demonstrated experience in serving as senior IT specialist and consultant to senior management in support of organization wide IT policy, budget and plans for systems development, acquisition, installation, operation and maintenance; planning, organizing, and overseeing the activities of the IT organization and reviewing policies, procedures, mission objectives and organization design for the staff; serving as the recognized authority in the analysis and direction of IT programs and issues; and in researching, interpreting, analyzing and applying operations and security guidance. Click on the following link to view occupational requirements for this position: ************************************************************************************************************************************************************************************ KNOWLEDGE, SKILLS AND ABILITIES (KSAs): 1. Knowledge of Information Technology principles, concepts, practices, systems software, database software, and immediate access storage technology to carry out activities. 2. Ability to assess and advise on a variety of sources and procedures and methods for systems and applications. 3. Knowledge of system requirements and techniques for planning current and future system architecture requirements. 4. Knowledge of commonly applied principles, concepts, and methodologies, operating characteristics and capabilities of systems, media, equipment, and related software systems, processes and procedures. PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education IF USING EDUCATION TO QUALIFY: If position has a positive degree requirement or education forms the basis for qualifications, you MUST submit transcriptswith the application. Official transcripts are not required at the time of application; however, if position has a positive degree requirement, qualifying based on education alone or in combination with experience; transcripts must be verified prior to appointment. An accrediting institution recognized by the U.S. Department of Education must accredit education. Click here to check accreditation. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Additional information For Direct Hire (DHA) Positions: This is a Direct Hire Public Notice, under this recruitment procedure applications will be accepted for each location/ installation identified in this Public Notice and selections are made for vacancies as they occur. There may or may not be actual/projected vacancies at the time you submit your application. Interagency Career Transition Assistance Program (ICTAP): For information on
    $52.7k-139.7k yearly 25d ago
  • Information Technology

    Vp 3.9company rating

    Information technology professional job in Orlando, FL

    Information Technology Careers Provide: Competitive Pay and Benefits Job Security and Stability Global Impact and Purpose Constant Innovation and Technology Diverse Career Paths Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector? Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry. Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving. If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start. Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!! We encourage you to ask about their career placement program and success rates. What's in it for you? Evolving, innovative, and high demand industry. Long term opportunities. Accelerated Path to New Career. Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time. Industry Certifications Recognized by Employers. A degree is not necessary to move into a career in Information Technology. Courses are offered throughout the year to accommodate your schedule. Classes are held in Tampa, Florida at an expanded 15 acre campus. Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH) Class size averages 15-20 students, with two cohorts per month Our partner school proudly accepts GI Bill funds. Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.
    $40k-73k yearly est. Auto-Apply 60d+ ago
  • IT

    Orlando City Sc & Orlando Pride 3.8company rating

    Information technology professional job in Orlando, FL

    In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. TITLE: Broadcast Engineer (Part Time) DEPARTMENT: IT REPORTS TO: Venue Technology Engineering, Sr. Manager FLSA: Non-exempt; Part-time WHAT SETS YOU APART We are looking for a motivated and technically curious Part-Time, Broadcast Engineer to join Team City. This position is designed for students or recent graduates interested in the technical side of stadium production and broadcast systems. As a Broadcast Engineer, you'll assist in the maintenance, operation, and support of broadcast systems, helping ensure the reliable transmission of audio and video content to viewers across platforms. ESSENTIAL DUTIES AND RESPONSIBILITIES Assist with setup, maintenance, and operation of studio, control room, and transmission equipment. Support live and recorded broadcasts by monitoring signal flow and resolving technical issues. Help with installation and testing of new broadcast equipment and infrastructure. Work alongside engineers to troubleshoot audio/video quality issues and perform signal path checks. Document procedures, technical diagrams, and system configurations. Collaborate with production, IT, and editorial teams to support multi-platform content delivery. Other duties as assigned. QUALIFICATIONS It's never just a job at Orlando City SC and Orlando Pride. It's a way of life. We live and breathe soccer. We believe each role is as unique as the person who does it. To join our team, you will also possess these qualifications: Currently pursuing or recently completed a degree in Broadcast Engineering, Electrical Engineering, Media Technology, or related field. Basic understanding of audio/video signal flow, SDI, IP broadcast, and transmission principles. Basic knowledge with QSYS. Will need to operate and trouble shoot QSYS audio and video system. Knowledge of setting up and operating Streamdeck and Bitfocus software. Familiarity with broadcast equipment such as cameras, switchers, audio mixers, and servers is a plus. Some experience with Adobe Creative Suite, OBS, Vmix or similar tools is beneficial. Strong problem-solving skills and attention to detail. Willingness to learn in a fast-paced, real-world media environment. Ability to attain and maintain a SafeSport certification. Ability to pass a background check. Ability to lift and move equipment when necessary (up to 50 lbs).
    $47k-59k yearly est. 13d ago
  • IT Systems & ERP Administrator

    AA Metals 3.9company rating

    Information technology professional job in Orlando, FL

    AA Metals, Inc. is one of the largest and fastest growing distributors of quality aluminum and stainless products with four operational centers globally. We source from mills around the world and stock metals in our strategically located warehouses in North America. We have twice been recognized by Inc. Magazine as one of the fastest growing U.S. companies. With a strong focus on excellence, innovation, and customer satisfaction, we are dedicated to sourcing and delivering metal solutions that meet the diverse needs of our clients. IT Systems & ERP Administrator Position Summary The position of IT Systems & ERP Administrator is to support and enhance our technology platforms at a metal distribution company based in Orlando. This role will play a key part in developing internal applications, integrations, and reporting solutions, with a strong focus on the NetSuite ERP system. The ideal candidate will work closely with operations, finance, sales, and leadership to improve system efficiency, data accuracy, and business workflows. IT Systems & ERP Administrator Benefits Competitive compensation Low-cost United Healthcare health insurance premiums Employer paid short/long term disability insurance 401k with matching, financial planning advisor service Tuition reimbursement program Hybrid work schedule Maternity leave flexibility Onsite gym, stocked kitchen, company events, employee perks throughout the year IT Systems & ERP Administrator Key Responsibilities Design, develop, and maintain software solutions supporting business operations, including inventory, purchasing, sales, logistics, and finance Customize, configure, and support the NetSuite ERP platform (SuiteScript, workflows, saved searches, roles, and permissions) Develop and maintain integrations between NetSuite and third-party systems (e.g., EDI partners, shipping systems, CRM, BI tools) Troubleshoot and resolve application, system, and data issues across the ERP and related platforms Collaborate with business stakeholders to gather requirements and translate them into technical solutions Create and maintain technical documentation, system diagrams, and user guides Support data analysis, reporting, and dashboards to improve visibility into operational and financial performance Participate in system upgrades, testing, and deployment of new features Ensure system security, performance, and scalability Provide support for standard business software applications (e.g., Microsoft Office, collaboration tools, line-of-business applications). Assist with software installations, upgrades, licensing, and troubleshooting Work with application owners and vendors to resolve technical issues Support basic scripting or automation tasks as needed Provide technical support for software-related issues Document system configurations, procedures, and troubleshooting steps Follow IT best practices for security, compliance, and change management. IT Systems & ERP Administrator Qualification Requirements Education Bachelor s degree in Computer Science, Information Systems, or a related field (or equivalent experience) 3+ years of experience as a Software Engineer or ERP-focused developer Hands-on experience with NetSuite ERP, workflows, and saved searches Strong proficiency in at least one general-purpose programming language (e.g., JavaScript, Python, C#, or Java) Experience working with APIs, web services (REST/SOAP), and system integrations Solid understanding of relational databases and SQL Strong problem-solving skills and attention to detail Ability to communicate effectively with both technical and non-technical stakeholders Preferred Qualifications Experience in distribution, manufacturing, or supply chain environments Familiarity with EDI, inventory management, and warehouse operations Experience with reporting/BI tools and data visualization NetSuite certifications (Administrator, SuiteFoundation, or Developer) Experience supporting cloud-based or SaaS applications
    $51k-70k yearly est. 7d ago
  • IT Technician

    Dezer Development 4.1company rating

    Information technology professional job in Orlando, FL

    We are looking for a skilled IT professional with a passion for both technology and operations to support the day-to-day needs of our theme park. The IT Technician will be responsible for maintaining and troubleshooting hardware, software, and network systems, while also assisting with the setup and support of attractions, ticketing systems, POS terminals, and other operational technologies throughout the park. In addition, this role will work closely with the Office Management and Operations teams to streamline processes, assist with automation, and support the transition to digital platforms that enhance efficiency across departments. Strong technical knowledge, adaptability, and a willingness to collaborate with both front-line staff and management are essential for success in this position. If you thrive on solving technical challenges, enjoy supporting large-scale operations, and want to be part of the excitement behind Florida's largest indoor amusement park, this role is for you! Dezerland Park Orlando is more than Florida's largest indoor attraction we're a playground for families, friends, and teammates to come together and create unforgettable memories. With over 800,000 square feet of different attractions like a gel blaster arena, axe-throwing, pinball arcade, and even one of the world's largest auto museums, there's something here for everyone. But what really makes Dezerland special is our people. We're fostering a culture that feels like family supportive, fun, and collaborative where every team member plays a part in bringing joy to our guests. Essential Duties and Responsibilities: • Provide first-line support for hardware, software, and network issues, including troubleshooting and resolving technical problems. Provides 1st and 2nd level helpdesk diagnosis and resolution to a wide variety of network related problems, email problems, PC hardware issues, operating system problems and features, Microsoft Office applications and 3rd party software applications. • Configures, delivers, upgrades, troubleshoots and maintains PCs, Laptops, and PC peripherals, such as scanners, fax machines, copiers, desktop and network printers, and mobile devices. • Troubleshoots CAT5 cabling, fiber, and performs PBX move, add, and change tasks. • Capable of performing a comprehensive inventory of all IT assets and ensuring that it remains continuously updated in the database. Assists in inventory tracking of software and hardware systems. • Assist with the installation, configuration, and maintenance of computer systems, peripherals, and network devices. • Maintain accurate records of technical issues, resolutions, and inventory of IT assets. • In addition to core IT duties, this role will also support the Office Management and Park Operations team by: • Assisting with POS configuration, connectivity, and troubleshooting. • Assisting with the automation of internal processes to improve efficiency. • Helping transition company systems and workflows from manual to digital platforms. • Supporting the implementation and maintenance of new digital tools and products. • Collaborating with cross-functional teams to ensure smooth adoption of technology changes. • Performing routine maintenance and troubleshooting of camera and DVR equipment • Safely moving and setting up devices up to 40 lbs. Other Duties: • This job description is not designed to cover or contain a comprehensive list of all duties or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice. Qualifications Requirements/Qualifications: • 2 years of college or technical education • 2-4 years of IT job experience or similar • Experience with the Windows operating system and the Microsoft Office suite. • Knowledge of computer systems, networks, and troubleshooting techniques. • Cable Management and Rack Expertise: Proficient in organizing and managing cables at user stations. • Familiarity with operating systems (Windows, MacOS, Tablets, Point of Sale) and common software applications. • Strong communication skills and ability to provide clear instructions to team members. • Ability to work independently and as part of a team in a fast-paced environment. • Relevant certifications (e.g., CompTIA A+) • Must be able to stand for long periods and lift/carry up to 40 pounds. • Ability to communicate, both verbally and written, effectively with guests, vendors and co-workers • Must read, write and speak the English language fluently We pride ourselves on offering a comprehensive, value-driven benefits package that promotes health, enhances work/life balance, and provides stability for our employees and their family members, now and into the future. Benefits include: • Competitive Salary • Health, Dental, Vision, and Life Insurance • Long and Short Term Disability • Paid Time-Off and Holidays • 401(k) Retirement Plan • Yearly Performance Reviews Location: Dezerland Park Orlando
    $40k-74k yearly est. 9d ago
  • AV & IT Commissioning Lead Technician

    AV Hiring USA

    Information technology professional job in Melbourne, FL

    Job Description Job Title: AV & IT Commissioning Lead Technician Salary: $30-$40 per hour Position Type: Full Time (Permanent hire) Industry: Audio Visual and Information Technology Summary The AV/IT Commissioning Lead Technician ensures AV systems are fully operational, tested and meet performance specifications before handover to the client. This role performs installation, programming, system testing, and troubleshooting to ensure seamless functionality. Reports to Installation Manager. Key Responsibilities Lead, coordinate and prioritize project related tasks on a daily basis. Configure and/or program control systems, digital signal processors (DSPs), audio mixers and any other specialty devices used in the system design. Install and maintain AV/IT systems including racks, display devices, projectors, camera systems, video teleconferencing systems (VTC), microphones and speakers. Conduct final system testing, calibration, and quality assurance checks before project completion Troubleshoot and resolve performance issues in AVIT system configurations Provide daily job progress reports to the Installation Manager Provide training and documentation to end-users for system operation Work closely with engineers and field technicians to implement the system as specified in the engineering documentation. Maintain redline documents, and system configuration to be updated for final customer deliverables package. Maintain any other detailed commissioning reports and compliance documentation as needed. Support service and maintenance department on an as-needed basis Stay informed on firmware updates and best practices in system commissioning Required Qualifications: 10+ years of AV installation experience 3 - 5 years of AV commissioning and system testing experience Strong understanding of AV signal processing, networking, and control system programming CTS, CTS-I or equivalent certification preferred High level of experience with DSPs, control systems, and network audio/video distribution technologies Excellent analytical and troubleshooting skills Great communications ability to clarify and meet customer expectations Benefits Flexible 9/80 work schedule with every other Friday off Health, Dental and Vision Insurance Simple IRA with company match Paid Time Off Paid Holidays Employee Incentive Plan based upon KPI performance Comprehensive training programs
    $30-40 hourly 25d ago
  • IT Specialist, Division Services

    Mattamy

    Information technology professional job in Orlando, FL

    Title: IT Specialist, Division Services Employment Type: Full-Time / Permanent / Office and Onsite Who we are Mattamy Homes is the largest privately owned homebuilder in North America, with 40-plus years of history across the United States and Canada. Every year, Mattamy helps more than 8,000 families realize their dream of home ownership. In the U.S., Mattamy is represented in 11 markets - Charlotte, Dallas, Jacksonville, Naples, Orlando, Phoenix, Raleigh, Sarasota, Southeast Florida, Tampa and Tucson. What you'll do * Provide exemplary end-user support and service in all situations. * Provide a prompt response to user requests for information and assist in application system problem resolution. * Keep the end-user informed of progress and advise on temporary solutions. * Proactively build relationships and awareness of the upcoming remote office activities with key stakeholders from the different divisions. * Self-motivated and driven to learn on the job, work independently, and contribute suggestions for process improvement within a team environment. * Collaborate with IT Service Delivery Leads for activities such as incident management, problem management and root cause analysis and to resolve after-hours incidents. * Ensure Field Offices, Sales and Welcomes Centers, Division Offices availability after hours. * Develop and Maintain Support Knowledge Base containing troubleshooting approaches, methods and fixes as observed in Incident and Problem Management * Work with HR and business leads to ensure onboarding/ offboarding processes are followed. * Work with internal IT training team to understand new technology deployment and provide users with assistance. * Assist all users with Windows 10, Windows 11, Dell, iPads, iPhone, Android support. * Troubleshoot meeting related issues with Logitech devices, Microsoft Teams. * Proficiency in diagnosing and resolving technical issues in a Windows and/or Mac environment. * Troubleshoot vendor related issues and ensure issues are driven to completion. * Provide status updates for issues. * Provide a prompt response to user requests for information and assist in application system problem resolution. * Assist remote users through Log Me In. * Triage issues and service requests via phone, e-mail, or service desk ticketing system. * Log all incoming calls in an Incident Management tool and resolve and/or escalate calls as required. * Bring up change requests to the team and ensure they get implemented without business disruption. * Manage ordering & deployment of hardware and software required for users. * Ensure user hardware central database is managed and up to date. * Ensure site, sales center, and division hardware all managed, labelled, and updated within site dashboard. * Manage distribution groups. * Assist users in troubleshooting MFA related issues. * Perform access control activities such as active directory accounts, local user privileges, distribution group management. * Deployment and troubleshooting Konica Minolta printers. * Ensure toner inventory is managed. * Deployment and troubleshooting Konica Minolta Printers/Scanner/Copiers, Printix Clients. * Collaborates with Division Resources on new and replacement Konica Unit Orders and Deliveries. * Work with security team in assisting with security incidents. * Educate staff of security best practices and processes within Mattamy Homes. * Troubleshoot office/remote issues pertaining to. * LAN/ WAN * TCP-IP, VLAN, VOIP * SolarWinds * VPN * Fortinet devices * Work with NOC and senior team to ensure equipment is prepared and deployed to site. * Coordinate Field Service Partners in scheduling delivery and infrastructure deployment. * Coordinate installation of ISP, Phone, and Printing services at all locations * Meet with business leads to ensure IT and business alignment. * Travel as needed to remote office locations to set-up equipment, upgrade hardware/software, troubleshoot, problem-solve, and assist with office moves. What you bring * College diploma or university degree in business or information systems preferred. * Comp TIA A+ or equivalent Certification preferred. * 5 Years Homebuilding industry an asset. * Experience with the following systems an asset, * Fresh Service * SolarWinds * Office 365 (Applications, Email, Teams, SharePoint, PIMS/ LAPS, MFA) * Active Directory * Apple Devices * Windows Devices * Android Devices * Dell Hardware * JD Edwards * LogMeIn * Microsoft Dynamics CRM * Microsoft In Tune * Microsoft Auto Pilot * SSO * Strong knowledge of computer hardware, software, operating systems, and networking fundamentals (LAN/ WAN/ VPN) that can be used to connect site\trailers\offices. * Ability to prioritize. * Ability to work in a fast-paced environment. * Demonstrated experience with client support and a proven ability to deliver a high level of customer service. * Customer and Vendor relationship management skills. * Excellent written and verbal communication skills. * Demonstrated proactive approaches to problem-solving with strong decision-making capability. * Demonstrated ability to achieve high performance goals and meet deadlines in a fast-paced environment. Other Requirements * This job operates in a professional office and field environment. * Must be able to lift and carry up to 30 lbs. * Must have a valid driver's license. * Must be able to travel within Canada and the United States * Must be able to carry and transport IT equipment. * Must be able to climb a ladder, climb stairs, climb under desks, walk on job sites, and walk on uneven terrain. * This role routinely uses standard office equipment such as computers, phones, photocopiers. * Must be able to remain in a stationary position at least 50% * Ability to maintain regular, punctual attendance consistent with federal, state, and local standards. Be yourself. We want it that way. At Mattamy Homes, we're passionate about creating and promoting a diverse and inclusive environment where everyone can do their best work. Diversity and inclusion are important aspects of the work we do to support our homebuyers, colleagues and communities. Our competitive compensation and full-time employee benefits package includes: * 3 weeks of company paid vacation + 1 week of company paid time off + 1 week of sick time * Health, Dental and Vision Insurance * Life Insurance and Short/Long Term Disability * Flex Spending, 401K with Company Matching and Tuition Reimbursement * Entertainment Discounts, Employee Home Ownership Program and Company-wide Volunteer Program Mattamy's mission To provide the best homeowner experience Mattamy's core values * Teamwork * Commitment * Community * Sustainability Recent recognition * Best Places to Work in Charlotte for 2024, 2023, 2022, 2020, 2018 & 2017 * Best Places to Work in Jacksonville for 2023, 2022, 2016 & 2015 * Best Places to Work in Orlando for 2025, 2024, 2023, 2022, 2021, 2018, 2016 & 2013 * Best Places to Work in Phoenix for 2024, 2023, 2022 & 2021 * Best Places to Work in Raleigh for 2025, 2024, 2023, 2022 & 2021 * Best Places to Work in Southeast, FL for 2025, 2024, 2023 * Best Places to Work in Tampa Bay for 2025, 2024, 2023, 2022, 2021, 2020 & 2019 A career with Mattamy Homes is a chance to join a team as solid as they come. We're an internationally recognized, privately owned homebuilder full of ambitious, talented and hardworking team members. Together we're making dreams come true with homes and communities designed for the way people live today, and that's a great feeling. Our future is secured through strategic investments in land and communities, in both current and new markets, which offers ongoing learning, growth and opportunity for all of us. Redefining how we build with smarter technology and a deep commitment to sustainability is exciting and rewarding. Here, you will gain valuable experience through challenging and interesting projects. Recognized as an employer of choice, Mattamy ensures you will enjoy great benefits and an award-winning culture, because we take care of our own. On our team, we all have a role to play in building for the future. Mattamy Homes is an equal employment opportunity employer and does not discriminate on the basis of age, race, color, citizenship, religion, sex, national origin, disability or with respect to any other status protected under federal, state, and local laws or ordinances. Equal access to programs, services, and employment is available to all persons. Qualified applicants will be contacted directly by the Talent Acquisition team.
    $57k-85k yearly est. Auto-Apply 26d ago
  • IT Helpdesk Specialist

    Cyderes

    Information technology professional job in Orlando, FL

    We help the world Be Everyday Ready™ Today's threatscape is relentless. So are we. At Cyderes, we specialize in building practical IAM, exposure management, and risk programs, and stopping active threats fast with MDR that works with your existing security tools - all augmented by AI and driven by seasoned operators. Our tireless global team is laser-focused on cybersecurity, arming organizations with the people, platforms, and perspectives they need to conquer whatever tomorrow throws their way. About the Role :Cyderes is seeking a IT Helpdesk Specialist to provide advanced, in-person IT support at our Orlando, FL facility. This role is ideal for someone with a strong background in Windows and mac OS support, endpoint management, and enterprise collaboration tools, who is ready to take ownership of escalated support, onboarding/offboarding, and operational troubleshooting.You'll work hands-on with technologies including Kandji, Intune, Microsoft 365, FreshService, Meraki, Okta, and Entra ID, ensuring smooth day-to-day operations, secure system access, and an excellent end-user experience. The position also involves network troubleshooting (subnets, VLANs, wireless issues), device patching, and contributing to endpoint hardening and security initiatives.This position reports to the Manager, Corporate IT and requires 4 days in office.Responsibilities: Provide Tier II/III technical support for Windows and mac OS systems. Manage endpoints with Kandji and Intune, including security baselines, policies, patching, and compliance. Administer Microsoft 365/O365 (Exchange Online, Teams, SharePoint, OneDrive). Handle tickets and escalations through FreshService, ensuring quality resolution. Manage employee onboarding and offboarding, including account and device provisioning. Troubleshoot Meraki networking issues, including switches, firewalls, and wireless. Support Okta and Entra ID for identity, account management, MFA, and SSO. Perform device patching and updates across managed environments. Collaborate with Tier I staff and escalate complex issues to engineering or infrastructure teams as needed. Provide support for conference room AV systems, Zoom/Teams meeting setups, and executive presentations. Assist in endpoint hardening and security initiatives. Document troubleshooting steps and contribute to IT knowledge base. Requirements: 3-5 years of IT support experience, including Tier II/III escalations. Strong knowledge of Windows 10/11 and mac OS. Hands-on experience with Kandji and Intune MDM solutions. Proficiency with Microsoft 365 administration. Familiarity with FreshService or other ITSM platforms. Experience supporting Meraki networking. Working knowledge of Okta and Entra ID. Strong understanding of networking: TCP/IP, DNS, DHCP, VLANs, Wi-Fi. Excellent communication and customer service skills. Preferred Experience: familiarity with compliance standards (SOC2, ISO, PCI). Cyderes i s an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, religion, color, sex, age, disability, sexual orientation, genetic information, national origin, or veteran status. Note: This job posting is intended for direct applicants only. We request that outside recruiters do not contact us regarding this position.
    $57k-85k yearly est. Auto-Apply 7d ago
  • IT Specialist, Division Services

    Mattamy Homes

    Information technology professional job in Orlando, FL

    Title: IT Specialist, Division Services Employment Type: Full-Time / Permanent / Office and Onsite Who we are Mattamy Homes is the largest privately owned homebuilder in North America, with 40-plus years of history across the United States and Canada. Every year, Mattamy helps more than 8,000 families realize their dream of home ownership. In the U.S., Mattamy is represented in 11 markets - Charlotte, Dallas, Jacksonville, Naples, Orlando, Phoenix, Raleigh, Sarasota, Southeast Florida, Tampa and Tucson. What you'll do Provide exemplary end-user support and service in all situations. Provide a prompt response to user requests for information and assist in application system problem resolution. Keep the end-user informed of progress and advise on temporary solutions. Proactively build relationships and awareness of the upcoming remote office activities with key stakeholders from the different divisions. Self-motivated and driven to learn on the job, work independently, and contribute suggestions for process improvement within a team environment. Collaborate with IT Service Delivery Leads for activities such as incident management, problem management and root cause analysis and to resolve after-hours incidents. Ensure Field Offices, Sales and Welcomes Centers, Division Offices availability after hours. Develop and Maintain Support Knowledge Base containing troubleshooting approaches, methods and fixes as observed in Incident and Problem Management Work with HR and business leads to ensure onboarding/ offboarding processes are followed. Work with internal IT training team to understand new technology deployment and provide users with assistance. Assist all users with Windows 10, Windows 11, Dell, iPads, iPhone, Android support. Troubleshoot meeting related issues with Logitech devices, Microsoft Teams. Proficiency in diagnosing and resolving technical issues in a Windows and/or Mac environment. Troubleshoot vendor related issues and ensure issues are driven to completion. Provide status updates for issues. Provide a prompt response to user requests for information and assist in application system problem resolution. Assist remote users through Log Me In. Triage issues and service requests via phone, e-mail, or service desk ticketing system. Log all incoming calls in an Incident Management tool and resolve and/or escalate calls as required. Bring up change requests to the team and ensure they get implemented without business disruption. Manage ordering & deployment of hardware and software required for users. Ensure user hardware central database is managed and up to date. Ensure site, sales center, and division hardware all managed, labelled, and updated within site dashboard. Manage distribution groups. Assist users in troubleshooting MFA related issues. Perform access control activities such as active directory accounts, local user privileges, distribution group management. Deployment and troubleshooting Konica Minolta printers. Ensure toner inventory is managed. Deployment and troubleshooting Konica Minolta Printers/Scanner/Copiers, Printix Clients. Collaborates with Division Resources on new and replacement Konica Unit Orders and Deliveries. Work with security team in assisting with security incidents. Educate staff of security best practices and processes within Mattamy Homes. Troubleshoot office/remote issues pertaining to. LAN/ WAN TCP-IP, VLAN, VOIP SolarWinds VPN Fortinet devices Work with NOC and senior team to ensure equipment is prepared and deployed to site. Coordinate Field Service Partners in scheduling delivery and infrastructure deployment. Coordinate installation of ISP, Phone, and Printing services at all locations Meet with business leads to ensure IT and business alignment. Travel as needed to remote office locations to set-up equipment, upgrade hardware/software, troubleshoot, problem-solve, and assist with office moves. What you bring College diploma or university degree in business or information systems preferred. Comp TIA A+ or equivalent Certification preferred. 5 Years Homebuilding industry an asset. Experience with the following systems an asset, Fresh Service SolarWinds Office 365 (Applications, Email, Teams, SharePoint, PIMS/ LAPS, MFA) Active Directory Apple Devices Windows Devices Android Devices Dell Hardware JD Edwards LogMeIn Microsoft Dynamics CRM Microsoft In Tune Microsoft Auto Pilot SSO Strong knowledge of computer hardware, software, operating systems, and networking fundamentals (LAN/ WAN/ VPN) that can be used to connect site\trailers\offices. Ability to prioritize. Ability to work in a fast-paced environment. Demonstrated experience with client support and a proven ability to deliver a high level of customer service. Customer and Vendor relationship management skills. Excellent written and verbal communication skills. Demonstrated proactive approaches to problem-solving with strong decision-making capability. Demonstrated ability to achieve high performance goals and meet deadlines in a fast-paced environment. Other Requirements This job operates in a professional office and field environment. Must be able to lift and carry up to 30 lbs. Must have a valid driver's license. Must be able to travel within Canada and the United States Must be able to carry and transport IT equipment. Must be able to climb a ladder, climb stairs, climb under desks, walk on job sites, and walk on uneven terrain. This role routinely uses standard office equipment such as computers, phones, photocopiers. Must be able to remain in a stationary position at least 50% Ability to maintain regular, punctual attendance consistent with federal, state, and local standards. Be yourself. We want it that way. At Mattamy Homes, we're passionate about creating and promoting a diverse and inclusive environment where everyone can do their best work. Diversity and inclusion are important aspects of the work we do to support our homebuyers, colleagues and communities. Our competitive compensation and full-time employee benefits package includes: 3 weeks of company paid vacation + 1 week of company paid time off + 1 week of sick time Health, Dental and Vision Insurance Life Insurance and Short/Long Term Disability Flex Spending, 401K with Company Matching and Tuition Reimbursement Entertainment Discounts, Employee Home Ownership Program and Company-wide Volunteer Program Mattamy's mission To provide the best homeowner experience Mattamy's core values Teamwork Commitment Community Sustainability Recent recognition Best Places to Work in Charlotte for 2024, 2023, 2022, 2020, 2018 & 2017 Best Places to Work in Jacksonville for 2023, 2022, 2016 & 2015 Best Places to Work in Orlando for 2025, 2024, 2023, 2022, 2021, 2018, 2016 & 2013 Best Places to Work in Phoenix for 2024, 2023, 2022 & 2021 Best Places to Work in Raleigh for 2025, 2024, 2023, 2022 & 2021 Best Places to Work in Southeast, FL for 2025, 2024, 2023 Best Places to Work in Tampa Bay for 2025, 2024, 2023, 2022, 2021, 2020 & 2019 A career with Mattamy Homes is a chance to join a team as solid as they come. We're an internationally recognized, privately owned homebuilder full of ambitious, talented and hardworking team members. Together we're making dreams come true with homes and communities designed for the way people live today, and that's a great feeling. Our future is secured through strategic investments in land and communities, in both current and new markets, which offers ongoing learning, growth and opportunity for all of us. Redefining how we build with smarter technology and a deep commitment to sustainability is exciting and rewarding. Here, you will gain valuable experience through challenging and interesting projects. Recognized as an employer of choice, Mattamy ensures you will enjoy great benefits and an award-winning culture, because we take care of our own. On our team, we all have a role to play in building for the future. Mattamy Homes is an equal employment opportunity employer and does not discriminate on the basis of age, race, color, citizenship, religion, sex, national origin, disability or with respect to any other status protected under federal, state, and local laws or ordinances. Equal access to programs, services, and employment is available to all persons. Qualified applicants will be contacted directly by the Talent Acquisition team.
    $57k-85k yearly est. Auto-Apply 25d ago
  • INFORMATION TECHNOLOGY INTERNSHIP

    State of Florida 4.3company rating

    Information technology professional job in Orlando, FL

    Working Title: Internship Salary: To Be Determined by the Agency Information Technology Internship State of Florida Opportunities are located throughout Florida Internship Overview and Responsibilities: The State of Florida is seeking motivated individuals to join our workforce. Our internship opportunities offer bright, highly motivated college students and recent graduates a unique opportunity to experience firsthand the operations of state government while obtaining valuable on-the-job training. Are you hungry for innovation and passionate about technology and problem solving? IT professionals within each state agency help create and maintain the digital path to keep state government running. Please consider our excellent internship opportunities within the areas of Information Technology, Management Information Systems, Desktop Support, Network Engineering, and other related fields. Applications are accepted year-round. Internships may be paid or unpaid and there is no guarantee of employment. Knowledge, Skills, and Abilities: * Ability to communicate effectively verbally and in writing. * Ability to work independently as well as with others. * Ability to prioritize tasks, meet deadlines, and manage time effectively. * Ability to test, trouble shoot and resolve errors in operating systems. * Skilled in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Access...) * Basic knowledge of various operating systems. * Basic knowledge of security protocols, best practices and common vulnerabilities. Minimum Qualifications: Must be currently enrolled or graduated within the last twelve months from an accredited college or university degree program. No experience required for this position. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. Location:
    $23k-37k yearly est. 60d+ ago
  • Information Technology/Assurance (IT/IA) Specialist I (24/7)

    GDIT

    Information technology professional job in Cape Canaveral, FL

    Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: Cyber and IT Risk Management Job Qualifications: Skills: Information Security, Information Security Management, Information System Security Certifications: A+ - CompTIA - CompTIA, Network Plus - CompTIA - CompTIA Experience: 2 + years of related experience US Citizenship Required: Yes Job Description: The primary function is working within Special Access Programs (SAPs) supporting Department of Defense (DoD) agencies, such as HQ Air Force, Office of the Secretary of Defense (OSD) and Military Compartments efforts. The position will provide “day-to-day” support for Collateral, Sensitive Compartmented Information (SCI) and Special Access Program (SAP) activities. Performance shall include: Establish complex operational software configuration controls and system interfaces for computer system(s) assigned Maintain file servers, Firewalls, network access, Security Monitoring Systems and system documentation as required Analyze and troubleshoot system anomalies to ensure optimum equipment performance Prepare system for operational use and support operational tests Review, prepare, and update authorization packages Notify customer when changes occur that might affect authorization accreditation Conduct cybersecurity portion of the self-inspection's checklist Review and provide technical and cyber security coordination on all Bodies of Evidence that makeup the authorization package Identify any and all vulnerabilities and implement countermeasures Ensure information systems and network appliances are operated, maintained, and disposed of in accordance with security policies and practices Perform Video-Teleconferencing VTC System Administration, Scheduling, & Configuration Provide External Information System(s) Client Support Perform account creations, changes, & deletions on multiple authorization boundaries Perform Help Desk & troubleshooting activities Perform Hardware/Software System Configuration, upgrades and modifications Perform system and network appliance patching activities Provide Government-Issued Laptop Support Assist in Media Control & Accountability activities Perform COMSEC account/equipment management activities Experience: 2+ years related experience Prior performance in roles such as System or Network Administrator SAP experience desired Education: Bachelor's degree OR Associate's degree in a related area + 2 years' experience OR equivalent experience (4 years) Certifications: IAT Level I or IAM Level I (A+, NET+, etc.) Clearance Required to Start: TS/SCI required Must be able to Attain - TS/SCI with CI Polygraph Other Requirements: Thorough knowledge of Microsoft Windows 2012R2 Server, Microsoft Exchange Server 2010/2016, Microsoft Windows 7/10 operating systems (OS) administration and associated hardware Working knowledge of Local Area Network (LAN) and Wide Area Network (WAN) technologies and data backup technologies to include communication security (COMSEC) integration Working knowledge of Risk Management Framework, Common Criteria, and System Security Policy as they relate to Assessments and Authorizations Working knowledge and current relevant experience with PL2 systems Must be able to regularly lift up to 50 lbs. #AirforceSAPopportunities #FLORIDA The likely salary range for this position is $80,580 - $109,020. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: 10-25% Telecommuting Options: Onsite Work Location: USA FL Cape Canaveral Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
    $80.6k-109k yearly Auto-Apply 18d ago
  • Information Technology/Assurance (IT/IA) Specialist I

    GD Information Technology

    Information technology professional job in Cape Canaveral, FL

    Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: Cyber and IT Risk Management Job Qualifications: Skills: Information Security, Information Security Management, Information System Security Certifications: A+ - CompTIA - CompTIA, Network Plus - CompTIA - CompTIA Experience: 2 + years of related experience US Citizenship Required: Yes Job Description: The primary function is working within Special Access Programs (SAPs) supporting Department of Defense (DoD) agencies, such as HQ Air Force, Office of the Secretary of Defense (OSD) and Military Compartments efforts. The position will provide “day-to-day” support for Collateral, Sensitive Compartmented Information (SCI) and Special Access Program (SAP) activities. Performance shall include: Establish complex operational software configuration controls and system interfaces for computer system(s) assigned. Maintain file servers, Firewalls, network access, Security Monitoring Systems and system documentation as required. Analyze and troubleshoot system anomalies to ensure optimum equipment performance. Prepare system for operational use and support operational tests. Review, prepare, and update authorization packages. Notify customer when changes occur that might affect authorization accreditation. Conduct cybersecurity portion of the self-inspection's checklist. Review and provide technical and cyber security coordination on all Bodies of Evidence that makeup the authorization package. .Identify any and all vulnerabilities and implement countermeasures. Ensure information systems and network appliances are operated, maintained, and disposed of in accordance with security policies and practices. Perform Video-Teleconferencing VTC System Administration, Scheduling, & Configuration. Provide External Information System(s) Client Support. Perform account creations, changes, & deletions on multiple authorization boundaries. Perform Help Desk & troubleshooting activities. Perform Hardware/Software System Configuration, upgrades and modifications. Perform system and network appliance patching activities. Provide Government-Issued Laptop Support. Assist in Media Control & Accountability activities. Perform COMSEC account/equipment management activities. Experience: 2+ years related experience. Prior performance in roles such as System or Network Administrator. SAP experience desired. Education: Bachelor's degree OR Associate's degree in a related area + 2 years' experience OR equivalent experience (4 years) Certifications: IAT Level I or IAM Level I (A+, NET+, etc.) Clearance Required to Start: TS/SCI required. Must be able to Attain - TS/SCI with CI Polygraph Other Requirements: Thorough knowledge of Microsoft Windows 2012R2 Server, Microsoft Exchange Server 2010/2016, Microsoft Windows 7/10 operating systems (OS) administration and associated hardware Working knowledge of Local Area Network (LAN) and Wide Area Network (WAN) technologies and data backup technologies to include communication security (COMSEC) integration Working knowledge of Risk Management Framework, Common Criteria, and System Security Policy as they relate to Assessments and Authorizations Working knowledge and current relevant experience with PL2 systems Must be able to regularly lift up to 50 lbs. #AirforceSAPopportunities #SAP The likely salary range for this position is $80,580 - $109,020. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: 10-25% Telecommuting Options: Onsite Work Location: USA FL Cape Canaveral Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
    $80.6k-109k yearly Auto-Apply 60d+ ago
  • Level 2 - IT Managed Services Administrator

    Kappa Services

    Information technology professional job in Lake Mary, FL

    OVERVIEW- IN-HOUSE (Lake Mary, FL) The Level 2 IT Managed Services Administrator is a hands-on, experienced technical role requiring real-world, production IT experience. This position is not entry-level. Candidates must have direct experience working in live client or enterprise environments performing advanced technical tasks such as configuring firewalls, deploying and managing servers, administering Microsoft environments, and troubleshooting complex infrastructure issues. This role is responsible for responding to alerts, tickets, phone calls, and emails; independently diagnosing and resolving higher-level technical issues; escalating appropriately; and ensuring accurate, real-time documentation. The Level 2 Administrator applies practical, mid-level systems and network administration expertise to solve real business-impacting problems across diverse client environments while maintaining high customer satisfaction. REQUIRED REAL-WORLD EXPERIENCE Candidates should be prepared toexplain past configurations, decisions made, and problems solvednot just list technologies used. Candidates must be able to demonstrate hands-on experience in production environments, including: Configuring and troubleshooting firewalls (rules, NAT, VPNs, security policies). Installing and administering Windows Servers (AD, DNS, DHCP, GPOs, file services). Managing Microsoft 365 / Exchange / Azure tenants in real organizations. Supporting virtualized environments (VMware) beyond basic monitoring. Diagnosing complex authentication, networking, and server-related outages. KEY RESPONSIBILITIES- This role requires proven, hands-on experience performing advanced IT tasks in real production environments. Service & Support Respond to alerts, service tickets, phone calls, and emails as a Level 2 support resource. Analyze, troubleshoot, and resolve issues related to servers, networks, workstations, and peripherals. Escalate issues appropriately and provide thorough documentation for escalation resources. Maintain clear and professional communication with clients regarding issue status and next steps. Resolve issues efficiently while maintaining end-user confidence and satisfaction. Avoid spending more than 3040 minutes on a ticket without escalation or additional direction. Systems & Network Administration (Hands-On) Configure, deploy, and manage firewalls, switches, VPNs, and wireless networks in live client environments. Install, configure, and maintain Windows-based servers, including Active Directory, Group Policy, DNS, DHCP, and file services. Administer and troubleshoot VMware virtualization environments. Perform Microsoft 365, Exchange, and Azure administration, including migrations and tenant management. Manage endpoint security, antivirus, and device compliance platforms. Troubleshoot complex network, server, and authentication issues across multi-site environments. Support and maintain third-party and line-of-business (LOB) applications. Projects & Deployments Set up, install, and configure new computer systems and peripherals. Complete new PC setup projects and mentor Tier 1 technicians on processes and procedures. Assist with new server and network projects in collaboration with System Engineers. Participate in project kickoff and close-out meetings. Complete projects within defined scope, timeline, and budget. Escalation & Collaboration Handle escalations from Tier 1 Help Desk technicians. Escalate incidents to IT Support Engineers when necessary. Follow up with Tier 1 technicians to review resolution steps and share troubleshooting approaches. Review resolutions for escalated tickets to continually expand technical knowledge. Documentation & Client Ownership Create, review, and update client documentation in real time. Ensure documentation is updated whenever devices, configurations, licenses, or renewals change. Serve as a primary technician for assigned clients, maintaining accurate and current documentation. Identify recurring issues and notify the team for review and long-term remediation. Collaborate with Client Manager to identify systems or equipment requiring updates or replacement. On-Call & Team Participation Participate in the on-call rotation, including nights, weekends, and holidays. Attend weekly technical and training meetings. Share relevant technical updates, trends, and client insights with the team. REQUIREMENTS Minimum of seven (7) years of IT administration experience. Ability to pass a background check. Valid drivers license with a good driving record. Flexibility for on-call and after-hours responsibilities. WHATS IN IT FOR YOU? Competitive compensation IRA with up to 3% company match Health, dental, and vision benefits Paid time off: 17 days in your first year Company outings and team events Office unlimited snacks Strong work/life balance with a focus on a 40-hour workweek Paid technology training and certifications Ongoing in-house traininglearn something new in technology almost every day ABOUT KAPPA Kappa Computer Systems is a Managed Service Provider (MSP) based in Orlando, Florida, proudly serving clients since 1997. We deliver a comprehensive range of IT solutions including managed IT services, cybersecurity, cloud services, and enterprise support for small, mid-sized, and enterprise organizations. At Kappa, our employees are our most valued asset. We invest heavily in our team through strong benefits, continuous training, and clear growth opportunities. Winning Best Places to Work 5 years in a row, just ask our team! Our mission is simple: deliver exceptional IT service to every client, every time. We are known for our outstanding reputation and commitment to consistently excellent service. Follow us on Linked in: linkedin.com/company/kappa-computer-systems/
    $92k-122k yearly est. 6d ago
  • IT Support Technician I

    Brasfield & Gorrie, LLC 4.5company rating

    Information technology professional job in Orlando, FL

    Responsibilities The IT Support Technician I is responsible for providing in-person IT support for both regional office employees and local construction jobsite teams. This role is the first point of contact for on-site technical issues that require hands-on assistance. Working closely with the IT Service Desk, and IT Field Service Technicians, this person will ensure efficient resolution of issues, delegating remote tasks to the Service Desk and handling on-site matters directly. The ideal candidate will be on the front lines of our commitment to exceptional service. Key Responsibilities: * Primary Contact: Act as the first point of contact for employees seeking technical assistance in person, by phone, or via email. * In-Person Support: Provide direct technical assistance in regional offices and on construction jobsites, focusing on issues that require on-site intervention. * IT Liaison: Collaborate with the IT Service Desk to escalate and delegate remotely resolvable issues, maintaining clear communication with end-users through the full life of the request. * Onboarding Support: Work with HR and hiring managers to ensure new employees have all required IT equipment and systems access prior to onboarding. * Computer Asset Management: Support our asset management processes, including procurement, deployment, technical support, and retirement of IT equipment. * Systems Maintenance: Participate in quarterly IT systems maintenance to ensure that regional offices and jobsites remain fully operational and ready for use after maintenance activities are complete. * Knowledge Management: Create and update knowledge articles on troubleshooting steps and processes for both end-users and IT staff. * Ticket Management: Update, escalate, and resolve IT support tickets in the service desk system, ensuring accurate documentation. * Network Support: Work with IT teams to maintain network infrastructure in both office and jobsite environments, ensuring reliable connectivity and support. * Field Services Support: Assist with network setup on jobsites and collaborate with project leadership and service providers to secure stable internet connections. * AV Support: Serve as the primary contact for office and field office AV support, ensuring effective operation and maintenance of AV systems. Education - Skills - Knowledge - Qualifications & Experience * Bachelor's degree in MIS, IT, or related field required. * 1-5 years of experience in desktop and network support, with expertise in Microsoft and Windows environments. * Demonstrated experience in a customer-focused IT support role. * Proficiency with Windows OS, Microsoft Office, and mobile devices (iPads, iPhones) preferred. * Familiarity with asset management, networking, and AV technology in office and field settings is preferred. * Reliable transportation for travel between office and jobsite locations as needed (up to 20%) required. Skills and Attributes: * Strong sense of fulfillment through serving others, with a commitment to customer satisfaction. * Excellent written and verbal communication skills; able to simplify technical details for non-technical users. * Prioritizes collaboration and team relationships, recognizing success depends on others. Fosters connections through in-person interactions like team-building and shared events and is open to stepping out of their comfort zone to strengthen the team. * Demonstrates professionalism and resilience, staying calm and focused under pressure. * Strong organizational skills and ability to prioritize tasks to meet deadlines. * Self-motivated, proactive, and eager to learn, with a commitment to continuous improvement. Our Vision in IT: We are committed to being business partners dedicated to exceptional service and building technology solutions for our future. Join us in shaping the future of workplace technology, delivering outstanding support, and contributing to our shared success. The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental, or similar duties which may be required from day-to-day. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    $42k-53k yearly est. Auto-Apply 60d+ ago

Learn more about information technology professional jobs

How much does an information technology professional earn in Orlando, FL?

The average information technology professional in Orlando, FL earns between $35,000 and $86,000 annually. This compares to the national average information technology professional range of $52,000 to $106,000.

Average information technology professional salary in Orlando, FL

$55,000

What are the biggest employers of Information Technology Professionals in Orlando, FL?

The biggest employers of Information Technology Professionals in Orlando, FL are:
  1. Us Navy
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