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Technical Support Specialist I
Orlando Utilities Commission 4.5
Information technology professional job in Orlando, FL
OUC - The Reliable One, is presently seeking a Technical Support Specialist I to join the Technology division. At OUC, we don't just work - we're building a bright future of innovation and transformation for future generations. We are looking for a confident, customer-focused, and technically curious professional to provide operational and helpdesk support for OUC's IT systems and enterprise applications. This role is fast-paced and collaborative and requires a candidate who is eager to learn, solution-oriented, and takes ownership of their work. In this role, you will support day-to-day IT operations by diagnosing and resolving hardware and software issues, managing support tickets, and monitoring operational jobs using Control-M. You will ensure business-critical processes, such as billing, meter data integration, and vendor payments, are completed accurately, on time, and in accordance with service level expectations. You will also participate in on-call rotations after initial training, provide cross-functional coverage as needed, and assist with testing and implementing new systems and process improvements. The ideal candidate is comfortable communicating clearly and confidently, can articulate technical issues concisely to internal and external customers, and thrives in a team-oriented environment. You should be a team player willing to ask questions, learn quickly, and contribute solutions, while supporting a highly experienced and collaborative team. OUC is an industry leader and the second largest municipal utility in Florida committed to innovation, sustainability, and our community, OUC's mission is to provide exceptional value to our customers and community by delivering sustainable and reliable services and solutions. Join a team of visionary Change Agents, Strategists, and Community Ambassadors who understand the vital role of diverse experiences in powering creativity and industry transformation. At OUC, each position contributes to the success and achievement of our goals. Click here to learn more about what we do. The ideal candidate will have: * High School Diploma or GED (required); some college or technical certifications are a plus. * Minimum of 1 year of experience in a call center or customer service environment providing technical support. * At least 1 year of experience with data processing, IT support, or helpdesk operations. * Familiarity with Control-M or similar job scheduling software; BMC FootPrints and FTP protocols are a plus but not required. * Strong proficiency in Microsoft Office Suite (Teams, Word, Excel, Outlook, etc.) and general computer hardware/software troubleshooting. * Excellent communication skills, with the ability to articulate technical issues clearly and concisely to diverse audiences. * A collaborative, team-oriented mindset and the confidence to ask questions and take ownership of their work. * Flexible and adaptable, able to participate in on-call rotations including overnight and weekend coverage after initial training. OUC offers a very competitive compensation and benefits package. Our Total Rewards package includes, to cite a few: * Competitive compensation * Low-cost medical, dental, and vision benefits and paid life insurance premiums with no probationary period. * OUC's Hybrid Retirement Program includes a fully-funded cash balance account, defined contribution with employer matching along with a health reimbursement account * Generous paid vacation, holidays, and sick time * Paid parental leave * Educational Assistance Program, to include tuition reimbursement, paid memberships in professional associations, paid conference and training opportunities * Wellness incentives and free access to all on-site OUC fitness facilities * Access to family-oriented recreational areas * Paid Conference and Training Opportunities * Hybrid work schedule Click here to view our Benefits Summary. Salary Range: $ 22.26 - $ 27.83 per hour (Est. $46,309 - $57,888 annually) - commensurate with experience Location: "The Greenest Building in Downtown"- Reliable Plaza, 100 W. Anderson Street, Orlando, FL 32801 Please see below a complete Job description for this position. Job Purpose Respond to requests for technical and functional assistance in person, via phone, or electronically. Diagnose and resolve technical hardware and software issues. Research questions using available information resources. Also responsible for ensuring that all data processes are completed in a timely manner to support billing, meter data integration, vendor payments, and other OUC business critical applications. Research issues related to Enterprise level monitoring such as health of the network, servers, security threats and batch schedules. * Primary Functions Diagnose, troubleshoot and resolve technical problems and advise customer on appropriate action via phone, email, and/or walk-ins; * Manage, review, and work incoming tickets within BMC FootPrints and redirect problems to appropriate resource if they cannot be resolved by the Help Desk; * Review and respond to incoming emails from the IT support mailbox, and create tickets accordingly in BMC FootPrints; * Log all Help Desk interactions in BMC FootPrints ticketing system; * Update and repair software and/or applications as required for customers; * Override approvals within BMC FootPrints as required and make administrative changes to customer and agent profiles as required; * Document steps for new procedures or changes in procedures and share with team, as well as upload to ShareIT site; * Rotate on-call duties weekly amongst team members. This requires 24 hour, 7 days a week, availability to respond to customer problems; * Work with Manager and Business Analysts within IT as necessary on special projects or pending changes to TOS procedures; * Work with other IT Application teams on triage support transition documentation; * Research and seek solutions to more difficult problems of issues that arise; * Remain abreast of IT Support policies and procedures; * Assist other TOS Specialists with applications and software when needed; * Attend and participate in daily IT Support call; * Coordinate, monitor, and verify production batch jobs on local and enterprise schedulers; * Analyze File Transfer Protocol (FTP) logs, troubleshoot problems and cancel/rerun/restart batch jobs and failed data processes; * Ensure that the 24 hour job run schedule is completed within the Service Level Agreements (SLA) timeframe; * Assist with testing of new hardware, software and business processes in test/development/User Acceptance Testing (UAT) environments prior to production installs and monitor testing turnover; * Open OUC FootPrints incident tickets and work service requests; * Contact internal customers and external vendors to verify and complete business processes; * Support network and storage configuration, data center operations and infrastructure hardware/software (i.e. Microsoft server platforms, System Center, etc.); * Maintain accurate, technical documentation and event turnover for management and IT partners; communicate threats, issues and missed SLA levels through incident management and call-out protocols; * Perform other duties as assigned. Technical Requirements * Working knowledge of all, but not limited to the following: * Mathematics; * Computer Equipment; * Information Processing; * Technology Hardware/Software; * Software logs; * Technical documentation; * Shift turnover; * Operational manual; * Familiarity with all, but not limited to the following: * Software Applications (i.e. PSERM, CC&B, AutoCAD, FootPrints Service Core); * Unix/Linux Windows 10/11; * Control-M; * FTP Protocols; * Communicate with customers with the objective to process transactions or resolve problems; * Related industry, organizational and departmental policies, practices, and procedures; legal guidelines, ordinances, and laws; * Ability to make arithmetic computations using whole numbers, fractions and decimals, and compute rates, ratios, and percentages; * Ability to use Microsoft Office Suite (Word, Excel, Outlook, etc.) and standard office equipment (telephone, computer, copier, etc.). Education/Certification/Years of Experience Requirements * High School Diploma or GED (required). * One (1) year experience working in a call center environment or Customer Service or related industry providing technical support (required). * Minimum of one (1) year of experience in data processing i.e. working with computer software/hardware/helpdesk support or similar (required). Working Conditions This job is absent of disagreeable working conditions. It is performed in an office work environment. This job requires the ability to work a flexible and changing schedule. The team operates 24/7/365, including weekends and holidays and therefore will require working a variety of schedules and remain on-call as scheduled. Physical Requirements This job includes very frequent speaking/hearing, reading/writing/typing, and computer use. This job requires frequent standing, walking, sitting, and bending. There may be occasional climbing, kneeling, reaching overhead, etc. OUC-The Reliable One is an Equal Opportunity Employer who is committed through responsible management policies to recruit, hire, promote, train, transfer, compensate, and administer all other personnel actions without regard to race, color, ethnicity, national origin, age, religion, disability, marital status, sex, sexual orientation, gender identity or expression, genetic information and any other factor prohibited under applicable federal, state, and local civil rights laws, rules, and regulations. EOE M/F/Vets/Disabled
$46.3k-57.9k yearly 6d ago

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Technical Support Specialist
Wavetronix 3.6
Information technology professional job in Oviedo, FL
Product Support Technician Success Profile *This role will be advertised as Technical support specialist but internally will be called Product support specialist. Wavetronix is seeking a skilled and motivated individual to join our support team as a Product Support Technician. A successful candidate will be responsible for providing technical support and assistance to our customers while maintaining strong relationships with them. The Product Support Technician will play a crucial role in ensuring customer satisfaction and promoting the effective use of our products. Note: This role will be open in our Springville, UT, Nashville, TN, and Oviedo, FL location. Any location will be required to work onsite M-F 5am-2pm MT/6am-3pm CT/7am-4pm ET. A successful Support Technician Success will: Provide world-class support for Wavetronix products on the phone, via email, and in person. Document and track all customer interactions in CRM, including cases, activities, and communication. Track and update RMAs providing reports/updates to customers and internal teams. Demonstrate expert-level knowledge of all Wavetronix products, including hardware, software, drivers, and licenses. Master installation, configuration, and troubleshooting of Wavetronix products. Provide support for on-site installation/configuration of products and diagnose technical errors or problems, either over the phone, via email, or in person. Document processes, produce detailed trip reports, and maintain CRM knowledge base. Collaborate with the team, share information across the organization, and ensure final resolutions for support issues. Comprehend customer requirements, make appropriate recommendations, and escalate support issues when necessary. Provide technical training on products to customers, both in the field and in-office. Work flexible shifts, adapt workflow to changing project schedules, and travel to multiple locations. Build positive relationships with customers and provide excellent customer support. Vet customers for access to the Wavetronix customer portal, assign access levels, and update accurate information in CRM. Maintain an expert-level understanding of Dynamics 365 Customer Service. Possess strong written and verbal communication skills. Collaborate actively in a team-oriented environment to accomplish shared goals and support cross-functional initiatives. Communicate proactively and professionally with team members and managers to ensure alignment, share updates, and resolve issues. Participate in ongoing training and development opportunities to enhance personal growth, improve job-related skills, and contribute to team success. Perform other duties, tasks, and responsibilities, including as listed in GlassFrog, and support other teams as assigned, which may fall outside the essential duties and responsibilities. Requirements: Previous experience in a similar technical support role. Strong technical background with a technical degree or certifications IMSA Signal Technician Level I or Level II (Field) a plus but not required. Excellent problem-solving and troubleshooting skills. Proficiency in using CRM systems, preferably Dynamics 365 Customer Service. Knowledge of networking concepts. Exceptional written and verbal communication skills. Ability to work independently and within a team. Willingness to travel to multiple locations as required. Self-motivated and driven to achieve customer satisfaction. Strong organizational and time management skills. Compensation: 19-28/hr More specifically, the successful Product Support Technician will exhibit core competencies based on an aggressive training schedule as follows: 3 Month Milestones Understand company core values, strategies, and initiatives. Demonstrate functional knowledge to troubleshoot, test, repair and service Wavetronix technical equipment. Able to effectively use mobile and desktop tools and applications. Have a positive relationship with Wavetronix customers. Able to understand and effectively communicate technical procedures and processes to customers. Comprehend customer requirements and make appropriate recommendations to the client. Effectively communicate and cooperate with Technical Services and share information across the organization. Demonstrate a functional knowledge of the RMA process. Navigate CRM and ERP systems proficiently and demonstrate the ability to create records in both systems. 6 Month Milestones Master installation and configuration of Wavetronix products. Demonstrate the ability to troubleshoot, test, repair, and service technical equipment. Demonstrate functional knowledge of Wavetronix non-core product line. 12 Month Milestones Ability to install, configure, troubleshoot, and demonstrate all Wavetronix products. Learn intersection and controller cabinet basic operation. Perform at least 5 solo technical customer visits. Wavetronix is the leader in radar in the Intelligent Traffic Industry. Our best Product Support Technicians can work with all kinds of people, from roadside technicians to city planners and engineers. Candidates must be able to communicate effectively via email, phone and in person. Candidates should be willing to get their hands dirty and solve the customer's problem, document the problem, and teach others how they solved that problem. If you are a dedicated and customer-oriented individual with a passion for technical support, we encourage you to apply for the position of Product Support Technician. Join our team and help us deliver world-class support to our valued customers. About Wavetronix Wavetronix' core purpose is to enable rewarding careers and foster personal development. Today, we meet that purpose by creating innovative technologies that make the world's roads safer and more efficient. Our core values include putting people first and embracing a growth mindset. We lead with insight and innovation; seek out, embrace, and solve difficult challenges; and strive to change the way our customers approach their problems. As a result, we have enjoyed strong growth over the last 25+ years. We continue to invest in long-term growth, creating even more opportunities. Wavetronix is an affirmative action equal opportunity employer.
$38k-69k yearly est. Auto-Apply 60d+ ago
Information Technology Professional
U.S. Navy 4.0
Information technology professional job in Deltona, FL
To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34 At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security. SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION SYSTEMS TECHNICIAN When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission. CRYPTOLOGIC TECHNICIAN NETWORKS As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity. INTELLIGENCE SPECIALIST Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything. PAY AND BENEFITS From the day you start, youll receive: Competitive salary Potential to earn a bonus upon enlistment Free health insurance Free housing A retirement plan Paid training College credit EDUCATION OPPORTUNITIES Navy College Program and Tuition Assistance Post-9/11 GI Bill, up to 100% tuition Professional credentials and certifications College credit hours toward a bachelors or associate degree through the American Council on Education QUALIFICATIONS AND REQUIREMENTS U.S. citizen or equivalent High school graduate or equivalent 17 years of age or older General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before. WORK ENVIRONMENT These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat. PART-TIME OPPORTUNITIES Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. RequiredPreferredJob Industries Government & Military
$46k-70k yearly est. 20d ago
Become a Surrogate and Help Create a Family While Supporting Your Own
Inclusive Surrogacy
Information technology professional job in Orlando, FL
Surrogacy gives you the opportunity to make an extraordinary impact in someone's life while strengthening your own family's future. Whether you are a stay-at-home mom looking to supplement your household income or plan to continue working, surrogacy allows you to support a deserving individual or couple on their journey to parenthood while being fully supported throughout the process. If you are emotionally, physically, and financially stable, have strong communication skills, and feel called to help create a family, this could be a meaningful and rewarding path forward. Choose your own Intended Parent match Immediate matches available Choose the compensation package that is right for you About Inclusive Surrogacy Inclusive Surrogacy's mission is to uplift and empower aspiring parents by making the surrogacy journey accessible, supportive, and financially attainable. As a boutique agency, Inclusive Surrogacy provides highly personalized guidance so every surrogate and intended parent receives dedicated attention, compassion, and care. The agency is committed to creating a welcoming and inclusive path to parenthood that honors individual journeys and celebrates diverse families. Surrogates receive ongoing support and are empowered to make informed decisions, including selecting the compensation package that best reflects their needs, comfort, and value. Surrogate Qualifications Women ages 21 to 43 Must have given birth to at least one child in your care Uncomplicated pregnancies and deliveries with OB/GYN approval to become pregnant Living in a stable and supportive environment U.S. citizen or permanent resident Healthy, non-smoking lifestyle; drug- and vape-free No felony convictions Willing to sign HIPAA and legal agreements (attorney consultation provided) Not receiving government financial assistance such as food stamps, housing aid, or cash assistance No prior surrogacy experience required Pre-Pregnancy Benefits All IVF-related travel expenses covered for you and a companion, including childcare, lost wages, meals, and travel 300 dollar monthly allowance after contracts are signed 500 dollar start-of-medication fee 1,000 dollars per transfer attempt paid immediately Independent legal counsel provided at no cost Personal escrow advocate to ensure timely payments 4,000 dollars or more in expected pre-pregnancy benefits Benefits During Pregnancy 24/7 coordinator support 300 dollars per month wellness allowance for singleton pregnancies
$34k-57k yearly est. 8d ago
IT Support Specialist
Dave School 3.8
Information technology professional job in Orlando, FL
Job Description The IT Support Specialist will provide technical assistance with the installation and maintenance of hardware, software, network communication and workstations including troubleshooting, technical support and training. It will serve as a technical resource for site based staff and personnel. Minimum Requirements: Associate Degree in Information Technology or Computer Science. Minimum of 1 year of previous experience in network maintenance, desktop support and design. Certification of A+ and N+ Essential Duties and Responsibilities: Troubleshoots and maintains FTC approved site based networks, workstations peripherals/hardware and databases. Provides technical support for computer hardware and software as well as assisting users with the use of e-mail, internet, and office productivity software. Retrieve, review and/or modify data and deployment software. Track software licensing and the use of software on site in accordance with corporate policy. Maintain a database and inventory of technical equipment. Assist in the preparation and planning of the school-based technology plan and SOP. Oversees and maintain the school site. Responsible for keeping up to date on current technology being used by the company. Benefits: Medical Coverage -Including additional options HSA, and FSAs - Dependent, and Health Care Dental/Vision Insurance Coverage 12 Paid Holidays / Paid Time Off / Paid Volunteer Day 401[k] with 50% Employer Matching Short-Term Disability Life Insurance Supplemental Life Insurance Options Growth Opportunities / Education Assistance and Professional Development Benefits No Cost Benefits: Group Life Insurance Long Term Disability Talent Referral Program TicketsatWork - Discount Entertainment Program Enjoy a paid day off on your birthday (available to full-time employees after two years) Who We Are NUC University has been the institution of choice for a diverse population for more than 40 years. The institution comprises nine locations in Florida (Deland, Kissimmee, Orlando, Lakeland, South Miami, Pembroke Pines, Tampa, South Florida, and DAVE School), seven campuses in Puerto Rico (Arecibo, Bayamón, Caguas, Mayagüez, Ponce, Río Grande, and Escorial), an IBC Technical Division with 12 locations in Puerto Rico, and the NUC Online Division with students all across US and Puerto Rico. It offers degrees at various levels, such as diploma, associate, bachelor's, and master's, in fields including Healthcare, Construction, Culinary Arts and Hospitality, Beauty, Visual Arts, Business Management, Technology, Health Studies, Criminal Justice, Psychology, and Education. NUC University - Florida Technical College is an Equal Opportunity/Affirmative Action Employer and does not discriminate based on race, color, religion, gender, age, national origin, disability, Protected Veteran status, sexual orientation, or any other characteristic protected by federal, state, or local law. The selected applicant will undergo a background check, educational verification, and drug testing.
$38k-70k yearly est. 13d ago
IT Operations Specialist
Exxact Express 4.4
Information technology professional job in Lakeland, FL
Title: IT Operations Specialist Type: Full time, Salaried **This is an onsite role in Lakeland, Florida. Work schedule: Monday-Friday, 8am-5pm** Summary We are seeking a proactive and versatile IT Operations Specialist to join our team in Lakeland, Florida. In this vital onsite role, you will be responsible for supporting and maintaining our IT infrastructure-including laptops, desktops, networking, and peripheral devices. This position plays a crucial role in ensuring seamless day-to-day operations, with a strong focus on Electronic Data Interchange (EDI) support and general hardware setup. You'll also contribute to the implementation and maintenance of strategic IT systems, such as Transportation Management Systems (TMS), and support various technological initiatives across the organization. Essential Duties and Responsibilities Serve as the first line of onsite IT support by diagnosing and resolving hardware, software, and network issues. Oversee and maintain EDI integrations to ensure accurate and timely data flow- critical to supply chain operations and planning. Perform hands-on installation, configuration, and deployment of desktops, laptops, printers, network hardware, and other peripherals. Coordinate software installations, hardware repairs, and system updates. Support and maintain digital phone systems (e.g., Spectrum, Cisco). Proactively document troubleshooting steps, solutions, and support tickets in an organized and timely manner. Work closely with cross-functional teams to support ongoing IT projects and process improvements. Skills and Qualifications Strong interpersonal skills, including clear communication, active listening, and customer-focused support. Excellent analytical and problem-solving abilities with attention to detail. Ability to manage multiple priorities in a fast-paced, dynamic environment. Eagerness to learn and adopt new technologies. Strong understanding of IT support tools and best practices. Familiarity with key organizational IT systems and how they support business operations. Technical Competencies and Experience 1-2 years of hands-on IT support experience. Solid understanding of desktop and network troubleshooting. Demonstrated experience with EDI integration and support-preferably in logistics, supply chain, or manufacturing. Experience with Transportation Management Systems (McLeod preferred). Familiarity with PowerBI and data visualization tools is a plus. Preferred IT certifications: CompTIA A+, Network+, Security+, Dell, Microsoft, or SonicWall. Working knowledge of computer networks, security, and hardware/software configuration.
$54k-72k yearly est. 60d+ ago
Computer Field Technician
Bc Tech Pro 4.2
Information technology professional job in Lakeland, FL
Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-4 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.
$33k-45k yearly est. 1d ago
IT Systems & ERP Administrator
AA Metals 3.9
Information technology professional job in Orlando, FL
AA Metals, Inc. is one of the largest and fastest growing distributors of quality aluminum and stainless products with four operational centers globally. We source from mills around the world and stock metals in our strategically located warehouses in North America. We have twice been recognized by Inc. Magazine as one of the fastest growing U.S. companies. With a strong focus on excellence, innovation, and customer satisfaction, we are dedicated to sourcing and delivering metal solutions that meet the diverse needs of our clients. IT Systems & ERP Administrator Position Summary The position of IT Systems & ERP Administrator is to support and enhance our technology platforms at a metal distribution company based in Orlando. This role will play a key part in developing internal applications, integrations, and reporting solutions, with a strong focus on the NetSuite ERP system. The ideal candidate will work closely with operations, finance, sales, and leadership to improve system efficiency, data accuracy, and business workflows. IT Systems & ERP Administrator Benefits Competitive compensation Low-cost United Healthcare health insurance premiums Employer paid short/long term disability insurance 401k with matching, financial planning advisor service Tuition reimbursement program Hybrid work schedule Maternity leave flexibility Onsite gym, stocked kitchen, company events, employee perks throughout the year IT Systems & ERP Administrator Key Responsibilities Design, develop, and maintain software solutions supporting business operations, including inventory, purchasing, sales, logistics, and finance Customize, configure, and support the NetSuite ERP platform (SuiteScript, workflows, saved searches, roles, and permissions) Develop and maintain integrations between NetSuite and third-party systems (e.g., EDI partners, shipping systems, CRM, BI tools) Troubleshoot and resolve application, system, and data issues across the ERP and related platforms Collaborate with business stakeholders to gather requirements and translate them into technical solutions Create and maintain technical documentation, system diagrams, and user guides Support data analysis, reporting, and dashboards to improve visibility into operational and financial performance Participate in system upgrades, testing, and deployment of new features Ensure system security, performance, and scalability Provide support for standard business software applications (e.g., Microsoft Office, collaboration tools, line-of-business applications). Assist with software installations, upgrades, licensing, and troubleshooting Work with application owners and vendors to resolve technical issues Support basic scripting or automation tasks as needed Provide technical support for software-related issues Document system configurations, procedures, and troubleshooting steps Follow IT best practices for security, compliance, and change management. IT Systems & ERP Administrator Qualification Requirements Education Bachelor s degree in Computer Science, Information Systems, or a related field (or equivalent experience) 3+ years of experience as a Software Engineer or ERP-focused developer Hands-on experience with NetSuite ERP, workflows, and saved searches Strong proficiency in at least one general-purpose programming language (e.g., JavaScript, Python, C#, or Java) Experience working with APIs, web services (REST/SOAP), and system integrations Solid understanding of relational databases and SQL Strong problem-solving skills and attention to detail Ability to communicate effectively with both technical and non-technical stakeholders Preferred Qualifications Experience in distribution, manufacturing, or supply chain environments Familiarity with EDI, inventory management, and warehouse operations Experience with reporting/BI tools and data visualization NetSuite certifications (Administrator, SuiteFoundation, or Developer) Experience supporting cloud-based or SaaS applications
$51k-70k yearly est. 15d ago
Level 2 - IT Managed Services Administrator
Kappa Services
Information technology professional job in Lake Mary, FL
OVERVIEW- IN-HOUSE (Lake Mary, FL) The Level 2 IT Managed Services Administrator is a hands-on, experienced technical role requiring real-world, production IT experience. This position is not entry-level. Candidates must have direct experience working in live client or enterprise environments performing advanced technical tasks such as configuring firewalls, deploying and managing servers, administering Microsoft environments, and troubleshooting complex infrastructure issues. This role is responsible for responding to alerts, tickets, phone calls, and emails; independently diagnosing and resolving higher-level technical issues; escalating appropriately; and ensuring accurate, real-time documentation. The Level 2 Administrator applies practical, mid-level systems and network administration expertise to solve real business-impacting problems across diverse client environments while maintaining high customer satisfaction. REQUIRED REAL-WORLD EXPERIENCE Candidates should be prepared to explain past configurations, decisions made, and problems solved-not just list technologies used. Candidates must be able to demonstrate hands-on experience in production environments, including: Configuring and troubleshooting firewalls (rules, NAT, VPNs, security policies). Installing and administering Windows Servers (AD, DNS, DHCP, GPOs, file services). Managing Microsoft 365 / Exchange / Azure tenants in real organizations. Supporting virtualized environments (VMware) beyond basic monitoring. Diagnosing complex authentication, networking, and server-related outages. KEY RESPONSIBILITIES- This role requires proven, hands-on experience performing advanced IT tasks in real production environments. Service & Support Respond to alerts, service tickets, phone calls, and emails as a Level 2 support resource. Analyze, troubleshoot, and resolve issues related to servers, networks, workstations, and peripherals. Escalate issues appropriately and provide thorough documentation for escalation resources. Maintain clear and professional communication with clients regarding issue status and next steps. Resolve issues efficiently while maintaining end-user confidence and satisfaction. Avoid spending more than 30-40 minutes on a ticket without escalation or additional direction. Systems & Network Administration (Hands-On) Configure, deploy, and manage firewalls, switches, VPNs, and wireless networks in live client environments. Install, configure, and maintain Windows-based servers, including Active Directory, Group Policy, DNS, DHCP, and file services. Administer and troubleshoot VMware virtualization environments. Perform Microsoft 365, Exchange, and Azure administration, including migrations and tenant management. Manage endpoint security, antivirus, and device compliance platforms. Troubleshoot complex network, server, and authentication issues across multi-site environments. Support and maintain third-party and line-of-business (LOB) applications. Projects & Deployments Set up, install, and configure new computer systems and peripherals. Complete new PC setup projects and mentor Tier 1 technicians on processes and procedures. Assist with new server and network projects in collaboration with System Engineers. Participate in project kickoff and close-out meetings. Complete projects within defined scope, timeline, and budget. Escalation & Collaboration Handle escalations from Tier 1 Help Desk technicians. Escalate incidents to IT Support Engineers when necessary. Follow up with Tier 1 technicians to review resolution steps and share troubleshooting approaches. Review resolutions for escalated tickets to continually expand technical knowledge. Documentation & Client Ownership Create, review, and update client documentation in real time. Ensure documentation is updated whenever devices, configurations, licenses, or renewals change. Serve as a primary technician for assigned clients, maintaining accurate and current documentation. Identify recurring issues and notify the team for review and long-term remediation. Collaborate with Client Manager to identify systems or equipment requiring updates or replacement. On-Call & Team Participation Participate in the on-call rotation, including nights, weekends, and holidays. Attend weekly technical and training meetings. Share relevant technical updates, trends, and client insights with the team. REQUIREMENTS Minimum of seven (7) years of IT administration experience. Ability to pass a background check. Valid driver's license with a good driving record. Flexibility for on-call and after-hours responsibilities. WHAT'S IN IT FOR YOU? Competitive compensation IRA with up to 3% company match Health, dental, and vision benefits Paid time off: 17 days in your first year Company outings and team events Office unlimited snacks Strong work/life balance with a focus on a 40-hour workweek Paid technology training and certifications Ongoing in-house training-learn something new in technology almost every day ABOUT KAPPA Kappa Computer Systems is a Managed Service Provider (MSP) based in Orlando, Florida, proudly serving clients since 1997. We deliver a comprehensive range of IT solutions including managed IT services, cybersecurity, cloud services, and enterprise support for small, mid-sized, and enterprise organizations. At Kappa, our employees are our most valued asset. We invest heavily in our team through strong benefits, continuous training, and clear growth opportunities. Winning Best Places to Work 5 years in a row, just ask our team! Our mission is simple: deliver exceptional IT service to every client, every time. We are known for our outstanding reputation and commitment to consistently excellent service. Follow us on Linked in: linkedin.com/company/kappa-computer-systems/
$92k-122k yearly est. 42d ago
Field IT Support Technician
McLane 4.7
Information technology professional job in Orlando, FL
is on site in Ocala, FL. McLane promotes earning, learning, and living a great life. We are a team, and we want to work with you. So, here's the details\: Day 1 Benefits available\: company paid life and AD&D insurance and Employee Assistance Program (EAP). Generous benefits available on your 60th day\: medical, dental, and vision insurance, FSA/HSA and company-paid life insurance. Get paid early. Get paid fast. 401(k) Profit Sharing Plan after 90 days. Paid holidays, vacation time, parental leave, tuition assistance, and more! DUTIES OF POSITION: · Provides systems analysis, support, inventory and installation of all McLane Company, Inc. hardware and software at McLane DC. Maintains documentation of all installation guidelines, and support processes. · Provides technical support which includes all computers, laptops, servers, data network equipment, and printers at McLane Co. Centers. · Responsible for the installation and support of the uninterrupted power supply, security camera systems, and badge access systems with additional technical assistance from the Home Office. · Resolve Microsoft Windows operating systems and Microsoft Office products related issues with assistance/direction from Home Office teams. · Resolve hardware issues with computers, printers, and hand wireless devices with assistance/direction from Home Office teams. · Resolve label printer issues. · Provide installation and/or upgrades of new hardware and software to the client environment, including computers, laptops, servers, data network equipment, and printers with precise directions from infrastructure team. · Provide installation of computers, and peripheral equipment due to upgrades, new purchases, teammate moves or hardware failures. · Provide technical support on enhancements of PC hardware, software, printers, security badge access systems, security camera systems and LAN/WAN at the division. · Follow detailed instructions for adding devices to the wireless network. · Provide consultation or advice from Home Office team to an individual or management about the technical issues the business is experiencing. · Consult with end users and management teams to determine hardware, software or system functional specifications. · Provide consultation or advice with the assistance from the Home Office teams to management regarding technical issues. · Collaborate with Home Office Network Team to maintain a stable network environment. · Coordinate preventative maintenance on the uninterrupted power supply (UPS). Schedule battery and system replacements with UPS vendor. · Work with security camera vendor for installation and maintenance. · Collaborate with onsite People Department for changes to access groups and levels within the badge access system. · Perform hardware and software inventories. · Provide written and verbal communication to business and IT management on the resolution of technical issues. · Update all divisional issues in JIRA. · Establish and maintain communication with the customer and management teams. · Assist the center with the creation of the Automation Systems restoration plan. · Monitor and communicate accurate downtime the division is experiencing during an outage. MINIMUM SKILLS AND QUALIFICATION REQUIREMENTS: A teammate in this position must have · Minimum 3 years experience in IT in a Windows environment · Knowledge of Cisco networking language and equipment · Ability to make a network patch cable from instructions provided · Ability to follow instructions on paper or commands via a phone conference during the installation/deployment of hardware or software or while resolving a hardware or software problem WORKING CONDITIONS: · Warehouse environment · Office environment Candidates may be subject to a background check and drug screen, in accordance with applicable laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
$31k-49k yearly est. Auto-Apply 19d ago
Information Technology
Vp 3.9
Information technology professional job in Orlando, FL
Information Technology Careers Provide: Competitive Pay and Benefits Job Security and Stability Global Impact and Purpose Constant Innovation and Technology Diverse Career Paths Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector? Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry. Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving. If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start. Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!! We encourage you to ask about their career placement program and success rates. What's in it for you? Evolving, innovative, and high demand industry. Long term opportunities. Accelerated Path to New Career. Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time. Industry Certifications Recognized by Employers. A degree is not necessary to move into a career in Information Technology. Courses are offered throughout the year to accommodate your schedule. Classes are held in Tampa, Florida at an expanded 15 acre campus. Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH) Class size averages 15-20 students, with two cohorts per month Our partner school proudly accepts GI Bill funds. Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.
$40k-73k yearly est. Auto-Apply 60d+ ago
IT
Orlando City Sc & Orlando Pride 3.8
Information technology professional job in Orlando, FL
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. TITLE: Broadcast Engineer (Part Time) DEPARTMENT: IT REPORTS TO: Venue Technology Engineering, Sr. Manager FLSA: Non-exempt; Part-time WHAT SETS YOU APART We are looking for a motivated and technically curious Part-Time, Broadcast Engineer to join Team City. This position is designed for students or recent graduates interested in the technical side of stadium production and broadcast systems. As a Broadcast Engineer, you'll assist in the maintenance, operation, and support of broadcast systems, helping ensure the reliable transmission of audio and video content to viewers across platforms. ESSENTIAL DUTIES AND RESPONSIBILITIES Assist with setup, maintenance, and operation of studio, control room, and transmission equipment. Support live and recorded broadcasts by monitoring signal flow and resolving technical issues. Help with installation and testing of new broadcast equipment and infrastructure. Work alongside engineers to troubleshoot audio/video quality issues and perform signal path checks. Document procedures, technical diagrams, and system configurations. Collaborate with production, IT, and editorial teams to support multi-platform content delivery. Other duties as assigned. QUALIFICATIONS It's never just a job at Orlando City SC and Orlando Pride. It's a way of life. We live and breathe soccer. We believe each role is as unique as the person who does it. To join our team, you will also possess these qualifications: Currently pursuing or recently completed a degree in Broadcast Engineering, Electrical Engineering, Media Technology, or related field. Basic understanding of audio/video signal flow, SDI, IP broadcast, and transmission principles. Basic knowledge with QSYS. Will need to operate and trouble shoot QSYS audio and video system. Knowledge of setting up and operating Streamdeck and Bitfocus software. Familiarity with broadcast equipment such as cameras, switchers, audio mixers, and servers is a plus. Some experience with Adobe Creative Suite, OBS, Vmix or similar tools is beneficial. Strong problem-solving skills and attention to detail. Willingness to learn in a fast-paced, real-world media environment. Ability to attain and maintain a SafeSport certification. Ability to pass a background check. Ability to lift and move equipment when necessary (up to 50 lbs).
$47k-59k yearly est. 20d ago
IT Technician
Dezer Development 4.1
Information technology professional job in Orlando, FL
We are looking for a skilled IT professional with a passion for both technology and operations to support the day-to-day needs of our theme park. The IT Technician will be responsible for maintaining and troubleshooting hardware, software, and network systems, while also assisting with the setup and support of attractions, ticketing systems, POS terminals, and other operational technologies throughout the park. In addition, this role will work closely with the Office Management and Operations teams to streamline processes, assist with automation, and support the transition to digital platforms that enhance efficiency across departments. Strong technical knowledge, adaptability, and a willingness to collaborate with both front-line staff and management are essential for success in this position. If you thrive on solving technical challenges, enjoy supporting large-scale operations, and want to be part of the excitement behind Florida's largest indoor amusement park, this role is for you! Dezerland Park Orlando is more than Florida's largest indoor attraction we're a playground for families, friends, and teammates to come together and create unforgettable memories. With over 800,000 square feet of different attractions like a gel blaster arena, axe-throwing, pinball arcade, and even one of the world's largest auto museums, there's something here for everyone. But what really makes Dezerland special is our people. We're fostering a culture that feels like family supportive, fun, and collaborative where every team member plays a part in bringing joy to our guests. Essential Duties and Responsibilities: • Provide first-line support for hardware, software, and network issues, including troubleshooting and resolving technical problems. Provides 1st and 2nd level helpdesk diagnosis and resolution to a wide variety of network related problems, email problems, PC hardware issues, operating system problems and features, Microsoft Office applications and 3rd party software applications. • Configures, delivers, upgrades, troubleshoots and maintains PCs, Laptops, and PC peripherals, such as scanners, fax machines, copiers, desktop and network printers, and mobile devices. • Troubleshoots CAT5 cabling, fiber, and performs PBX move, add, and change tasks. • Capable of performing a comprehensive inventory of all IT assets and ensuring that it remains continuously updated in the database. Assists in inventory tracking of software and hardware systems. • Assist with the installation, configuration, and maintenance of computer systems, peripherals, and network devices. • Maintain accurate records of technical issues, resolutions, and inventory of IT assets. • In addition to core IT duties, this role will also support the Office Management and Park Operations team by: • Assisting with POS configuration, connectivity, and troubleshooting. • Assisting with the automation of internal processes to improve efficiency. • Helping transition company systems and workflows from manual to digital platforms. • Supporting the implementation and maintenance of new digital tools and products. • Collaborating with cross-functional teams to ensure smooth adoption of technology changes. • Performing routine maintenance and troubleshooting of camera and DVR equipment • Safely moving and setting up devices up to 40 lbs. Other Duties: • This job description is not designed to cover or contain a comprehensive list of all duties or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice. Qualifications Requirements/Qualifications: • 2 years of college or technical education • 2-4 years of IT job experience or similar • Experience with the Windows operating system and the Microsoft Office suite. • Knowledge of computer systems, networks, and troubleshooting techniques. • Cable Management and Rack Expertise: Proficient in organizing and managing cables at user stations. • Familiarity with operating systems (Windows, MacOS, Tablets, Point of Sale) and common software applications. • Strong communication skills and ability to provide clear instructions to team members. • Ability to work independently and as part of a team in a fast-paced environment. • Relevant certifications (e.g., CompTIA A+) • Must be able to stand for long periods and lift/carry up to 40 pounds. • Ability to communicate, both verbally and written, effectively with guests, vendors and co-workers • Must read, write and speak the English language fluently We pride ourselves on offering a comprehensive, value-driven benefits package that promotes health, enhances work/life balance, and provides stability for our employees and their family members, now and into the future. Benefits include: • Competitive Salary • Health, Dental, Vision, and Life Insurance • Long and Short Term Disability • Paid Time-Off and Holidays • 401(k) Retirement Plan • Yearly Performance Reviews Location: Dezerland Park Orlando
$40k-74k yearly est. 17d ago
IT Helpdesk Specialist
Cyderes
Information technology professional job in Orlando, FL
We help the world Be Everyday Ready™ Today's threatscape is relentless. So are we. At Cyderes, we specialize in building practical IAM, exposure management, and risk programs, and stopping active threats fast with MDR that works with your existing security tools - all augmented by AI and driven by seasoned operators. Our tireless global team is laser-focused on cybersecurity, arming organizations with the people, platforms, and perspectives they need to conquer whatever tomorrow throws their way. About the Role :Cyderes is seeking a IT Helpdesk Specialist to provide advanced, in-person IT support at our Orlando, FL facility. This role is ideal for someone with a strong background in Windows and mac OS support, endpoint management, and enterprise collaboration tools, who is ready to take ownership of escalated support, onboarding/offboarding, and operational troubleshooting.You'll work hands-on with technologies including Kandji, Intune, Microsoft 365, FreshService, Meraki, Okta, and Entra ID, ensuring smooth day-to-day operations, secure system access, and an excellent end-user experience. The position also involves network troubleshooting (subnets, VLANs, wireless issues), device patching, and contributing to endpoint hardening and security initiatives.This position reports to the Manager, Corporate IT and requires 4 days in office.Responsibilities: Provide Tier II/III technical support for Windows and mac OS systems. Manage endpoints with Kandji and Intune, including security baselines, policies, patching, and compliance. Administer Microsoft 365/O365 (Exchange Online, Teams, SharePoint, OneDrive). Handle tickets and escalations through FreshService, ensuring quality resolution. Manage employee onboarding and offboarding, including account and device provisioning. Troubleshoot Meraki networking issues, including switches, firewalls, and wireless. Support Okta and Entra ID for identity, account management, MFA, and SSO. Perform device patching and updates across managed environments. Collaborate with Tier I staff and escalate complex issues to engineering or infrastructure teams as needed. Provide support for conference room AV systems, Zoom/Teams meeting setups, and executive presentations. Assist in endpoint hardening and security initiatives. Document troubleshooting steps and contribute to IT knowledge base. Requirements: 3-5 years of IT support experience, including Tier II/III escalations. Strong knowledge of Windows 10/11 and mac OS. Hands-on experience with Kandji and Intune MDM solutions. Proficiency with Microsoft 365 administration. Familiarity with FreshService or other ITSM platforms. Experience supporting Meraki networking. Working knowledge of Okta and Entra ID. Strong understanding of networking: TCP/IP, DNS, DHCP, VLANs, Wi-Fi. Excellent communication and customer service skills. Preferred Experience: familiarity with compliance standards (SOC2, ISO, PCI). Cyderes i s an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, religion, color, sex, age, disability, sexual orientation, genetic information, national origin, or veteran status. Note: This job posting is intended for direct applicants only. We request that outside recruiters do not contact us regarding this position.
$57k-85k yearly est. Auto-Apply 14d ago
IT Operations Manager
Apollo Americ
Information technology professional job in Orlando, FL
About Us: Ocean Optics is a fast-paced, high performing and high growth organization that was recently named one of Orlando's Best Places to work! Our people thrive in an inclusive, innovative, and collaborative culture. Join our team of instigators of the possible where WE MEASURE WHAT MATTERS .For more information please visit ************************** ABOUT THE OPPORTUNITY Join world-class experts in finding answers to our customers' toughest questions as our IT Operations Manager. This role is responsible for delivering and supporting infrastructure, cybersecurity and IT service management as the organization experiences double-digit growth and global expansion. The position is based in Orlando, Florida and reports to the Director of Information Technology. This position involves hands-on work in the deployment, management, and operation of critical IT infrastructure across computing, storage, virtualization, networking, and security. The ideal candidate will have solid experience in infrastructure management (including public/private cloud), a track record of successfully adopting new technologies in a dynamic setting, and experience maintaining 24/7 IT service delivery. The role spans several key areas: Desktop Support & End-User Experience Lead and mentor the US team in providing high-quality desktop, endpoint, and user support. Oversee service desk operations, ensuring adherence to SLAs and exceptional user experience. Provide advanced support and escalation for desktop, application, and device-related issues across a distributed workforce. Networking & Connectivity Architect, deploy, and maintain WAN/LAN/VPN infrastructure. Monitor, analyze, optimize and troubleshoot network, performance, and security issues. Lead proactive network capacity planning, resilience, and disaster recovery initiatives. Collaborate with global IT teams on secure network design and cybersecurity control implementation. Infrastructure - Servers, Cloud, and Core Services Oversee day-to-day operations and deployment of on-premises and cloud-based Windows and Azure infrastructure, virtualization, and backup. Manage business continuity planning, disaster recovery testing, and proactive risk mitigation. Serve as senior technical authority for infrastructure issues, including performance, availability, and cost optimization. Leadership & Strategic Responsibilities Partner with the IT Director to align regional operations with global strategies and initiatives. Define and execute technology roadmap to enhance performance, security, and cost of ownership. Coach and develop team members, fostering a collaborative and growth-oriented environment. Lead infrastructure-related M&A integration activities, ensuring service continuity and alignment. Manage vendor relationships, contracts, and licensing agreements to support infrastructure. Support audit and compliance activities by responding to inquiries and implementing controls. Contribute to organizational cybersecurity readiness, including incident response and vulnerability remediation. Other duties as assigned. As a key member of the IT leadership team, the IT Operations Manager will be expected to work closely with the IT Director, providing operational expertise and ensuring seamless execution of global strategies. A collaborative mindset and strong support for IT Director initiatives are essential to succeed in this position. While this position is a dedicated Ocean Optics role, it is also essential to foster our Halma culture in “living the purpose and embracing the adventure”. ABOUT THE CANDIDATE Our ideal candidate should possess: Expertise in WAN/LAN/VPN environments (Cisco and Meraki products preferred). Proficient in on-prem and cloud systems, server consolidation, and cloud migration. Strong communication skills and relationship-building across teams. Extensive experience with Microsoft Office 365 and cloud-based telecom solutions. Certified Azure Architect preferred. Skilled in Microsoft Windows servers, AD, virtualization, and cloud backup solutions. Experience managing security technologies like MS Defender, Cato firewalls/VPN, and BitLocker. Capable of creating and supporting MSSQL instances. Customer service-oriented with a focus on problem resolution and process improvement. Excellent problem solver with incident management skills. Ability to translate IT knowledge to business stakeholders. Familiar with Agile methods and ITIL/ITSM concepts. Flexible to support 24/7 operations, including on-call availability. Knowledgeable in Cyber Security and Data Privacy policies. Ethical and integrity-driven. Willing to travel up to 10%, including internationally. Bachelor's degree in a related field or equivalent experience. 5+ years of IT systems and network support experience, with 3+ years in team leadership. ABOUT THE COMPANY Ocean Optics pioneered miniature spectrometers and deliver spectral solutions to researchers, OEMs, and industrial customers, also designs and builds industrial-grade photonics systems for material inspection, chemical identification, and quality assurance. At Ocean We Measure What Matters, and our Mission is to design precise photonics systems to solve customer measurement challenges to make the world safer, cleaner, and healthier. We have discovered, refined, and delivered new approaches to solving problems with spectroscopy and imaging technologies. Backed by deep experience, we are working within applications including biomedical, semiconductors, research & science, industrial, environmental, food & agriculture, and safety & security. We partner with customers to achieve ambitious goals, leveraging the power of light for advancement in health, safety, and the environment. With more than 200 employees worldwide, including in the US, Europe, and Asia, we leverage the wealth of knowledge from a diverse and multidisciplinary team, which drives our growth and high performance. Ocean Optics is a subsidiary of Halma plc, an international market leader in safety, health, and environmental technology. ABOUT THE PERKS Ocean Optics offers a comprehensive compensation package and health and wellness benefits. Also, as a member of the Halma Group of companies (*************** our employees enjoy excellent career development, networking, and advancement opportunities worldwide. EQUAL OPPORTUNITY EMPLOYER Ocean Optics is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status. #LI-KS1 #LI-Onsite
$80k-111k yearly est. Auto-Apply 60d+ ago
IT Operations Manager
Halma Plc 3.7
Information technology professional job in Orlando, FL
About Us: Ocean Optics is a fast-paced, high performing and high growth organization that was recently named one of Orlando's Best Places to work! Our people thrive in an inclusive, innovative, and collaborative culture. Join our team of instigators of the possible where WE MEASURE WHAT MATTERS .For more information please visit ************************** ABOUT THE OPPORTUNITY Join world-class experts in finding answers to our customers' toughest questions as our IT Operations Manager. This role is responsible for delivering and supporting infrastructure, cybersecurity and IT service management as the organization experiences double-digit growth and global expansion. The position is based in Orlando, Florida and reports to the Director of Information Technology. This position involves hands-on work in the deployment, management, and operation of critical IT infrastructure across computing, storage, virtualization, networking, and security. The ideal candidate will have solid experience in infrastructure management (including public/private cloud), a track record of successfully adopting new technologies in a dynamic setting, and experience maintaining 24/7 IT service delivery. The role spans several key areas: Desktop Support & End-User Experience * Lead and mentor the US team in providing high-quality desktop, endpoint, and user support. * Oversee service desk operations, ensuring adherence to SLAs and exceptional user experience. * Provide advanced support and escalation for desktop, application, and device-related issues across a distributed workforce. Networking & Connectivity * Architect, deploy, and maintain WAN/LAN/VPN infrastructure. * Monitor, analyze, optimize and troubleshoot network, performance, and security issues. * Lead proactive network capacity planning, resilience, and disaster recovery initiatives. * Collaborate with global IT teams on secure network design and cybersecurity control implementation. Infrastructure - Servers, Cloud, and Core Services * Oversee day-to-day operations and deployment of on-premises and cloud-based Windows and Azure infrastructure, virtualization, and backup. * Manage business continuity planning, disaster recovery testing, and proactive risk mitigation. * Serve as senior technical authority for infrastructure issues, including performance, availability, and cost optimization. Leadership & Strategic Responsibilities * Partner with the IT Director to align regional operations with global strategies and initiatives. * Define and execute technology roadmap to enhance performance, security, and cost of ownership. * Coach and develop team members, fostering a collaborative and growth-oriented environment. * Lead infrastructure-related M&A integration activities, ensuring service continuity and alignment. * Manage vendor relationships, contracts, and licensing agreements to support infrastructure. * Support audit and compliance activities by responding to inquiries and implementing controls. * Contribute to organizational cybersecurity readiness, including incident response and vulnerability remediation. * Other duties as assigned. As a key member of the IT leadership team, the IT Operations Manager will be expected to work closely with the IT Director, providing operational expertise and ensuring seamless execution of global strategies. A collaborative mindset and strong support for IT Director initiatives are essential to succeed in this position. While this position is a dedicated Ocean Optics role, it is also essential to foster our Halma culture in "living the purpose and embracing the adventure". ABOUT THE CANDIDATE Our ideal candidate should possess: * Expertise in WAN/LAN/VPN environments (Cisco and Meraki products preferred). * Proficient in on-prem and cloud systems, server consolidation, and cloud migration. * Strong communication skills and relationship-building across teams. * Extensive experience with Microsoft Office 365 and cloud-based telecom solutions. * Certified Azure Architect preferred. * Skilled in Microsoft Windows servers, AD, virtualization, and cloud backup solutions. * Experience managing security technologies like MS Defender, Cato firewalls/VPN, and BitLocker. * Capable of creating and supporting MSSQL instances. * Customer service-oriented with a focus on problem resolution and process improvement. * Excellent problem solver with incident management skills. * Ability to translate IT knowledge to business stakeholders. * Familiar with Agile methods and ITIL/ITSM concepts. * Flexible to support 24/7 operations, including on-call availability. * Knowledgeable in Cyber Security and Data Privacy policies. * Ethical and integrity-driven. * Willing to travel up to 10%, including internationally. * Bachelor's degree in a related field or equivalent experience. * 5+ years of IT systems and network support experience, with 3+ years in team leadership. ABOUT THE COMPANY Ocean Optics pioneered miniature spectrometers and deliver spectral solutions to researchers, OEMs, and industrial customers, also designs and builds industrial-grade photonics systems for material inspection, chemical identification, and quality assurance. At Ocean We Measure What Matters, and our Mission is to design precise photonics systems to solve customer measurement challenges to make the world safer, cleaner, and healthier. We have discovered, refined, and delivered new approaches to solving problems with spectroscopy and imaging technologies. Backed by deep experience, we are working within applications including biomedical, semiconductors, research & science, industrial, environmental, food & agriculture, and safety & security. We partner with customers to achieve ambitious goals, leveraging the power of light for advancement in health, safety, and the environment. With more than 200 employees worldwide, including in the US, Europe, and Asia, we leverage the wealth of knowledge from a diverse and multidisciplinary team, which drives our growth and high performance. Ocean Optics is a subsidiary of Halma plc, an international market leader in safety, health, and environmental technology. ABOUT THE PERKS Ocean Optics offers a comprehensive compensation package and health and wellness benefits. Also, as a member of the Halma Group of companies (*************** our employees enjoy excellent career development, networking, and advancement opportunities worldwide. EQUAL OPPORTUNITY EMPLOYER Ocean Optics is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status. #LI-KS1 #LI-Onsite
$82k-110k yearly est. 17d ago
IT Support Technician I
Brasfield & Gorrie, LLC 4.5
Information technology professional job in Orlando, FL
Responsibilities The IT Support Technician I is responsible for providing in-person IT support for both regional office employees and local construction jobsite teams. This role is the first point of contact for on-site technical issues that require hands-on assistance. Working closely with the IT Service Desk, and IT Field Service Technicians, this person will ensure efficient resolution of issues, delegating remote tasks to the Service Desk and handling on-site matters directly. The ideal candidate will be on the front lines of our commitment to exceptional service. Key Responsibilities: * Primary Contact: Act as the first point of contact for employees seeking technical assistance in person, by phone, or via email. * In-Person Support: Provide direct technical assistance in regional offices and on construction jobsites, focusing on issues that require on-site intervention. * IT Liaison: Collaborate with the IT Service Desk to escalate and delegate remotely resolvable issues, maintaining clear communication with end-users through the full life of the request. * Onboarding Support: Work with HR and hiring managers to ensure new employees have all required IT equipment and systems access prior to onboarding. * Computer Asset Management: Support our asset management processes, including procurement, deployment, technical support, and retirement of IT equipment. * Systems Maintenance: Participate in quarterly IT systems maintenance to ensure that regional offices and jobsites remain fully operational and ready for use after maintenance activities are complete. * Knowledge Management: Create and update knowledge articles on troubleshooting steps and processes for both end-users and IT staff. * Ticket Management: Update, escalate, and resolve IT support tickets in the service desk system, ensuring accurate documentation. * Network Support: Work with IT teams to maintain network infrastructure in both office and jobsite environments, ensuring reliable connectivity and support. * Field Services Support: Assist with network setup on jobsites and collaborate with project leadership and service providers to secure stable internet connections. * AV Support: Serve as the primary contact for office and field office AV support, ensuring effective operation and maintenance of AV systems. Education - Skills - Knowledge - Qualifications & Experience * Bachelor's degree in MIS, IT, or related field required. * 1-5 years of experience in desktop and network support, with expertise in Microsoft and Windows environments. * Demonstrated experience in a customer-focused IT support role. * Proficiency with Windows OS, Microsoft Office, and mobile devices (iPads, iPhones) preferred. * Familiarity with asset management, networking, and AV technology in office and field settings is preferred. * Reliable transportation for travel between office and jobsite locations as needed (up to 20%) required. Skills and Attributes: * Strong sense of fulfillment through serving others, with a commitment to customer satisfaction. * Excellent written and verbal communication skills; able to simplify technical details for non-technical users. * Prioritizes collaboration and team relationships, recognizing success depends on others. Fosters connections through in-person interactions like team-building and shared events and is open to stepping out of their comfort zone to strengthen the team. * Demonstrates professionalism and resilience, staying calm and focused under pressure. * Strong organizational skills and ability to prioritize tasks to meet deadlines. * Self-motivated, proactive, and eager to learn, with a commitment to continuous improvement. Our Vision in IT: We are committed to being business partners dedicated to exceptional service and building technology solutions for our future. Join us in shaping the future of workplace technology, delivering outstanding support, and contributing to our shared success. The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental, or similar duties which may be required from day-to-day. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
$42k-53k yearly est. Auto-Apply 60d+ ago
INFORMATION TECHNOLOGY INTERNSHIP
State of Florida 4.3
Information technology professional job in Wildwood, FL
Working Title: Internship Salary: To Be Determined by the Agency Information Technology Internship State of Florida Opportunities are located throughout Florida Internship Overview and Responsibilities: The State of Florida is seeking motivated individuals to join our workforce. Our internship opportunities offer bright, highly motivated college students and recent graduates a unique opportunity to experience firsthand the operations of state government while obtaining valuable on-the-job training. Are you hungry for innovation and passionate about technology and problem solving? IT professionals within each state agency help create and maintain the digital path to keep state government running. Please consider our excellent internship opportunities within the areas of Information Technology, Management Information Systems, Desktop Support, Network Engineering, and other related fields. Applications are accepted year-round. Internships may be paid or unpaid and there is no guarantee of employment. Knowledge, Skills, and Abilities: * Ability to communicate effectively verbally and in writing. * Ability to work independently as well as with others. * Ability to prioritize tasks, meet deadlines, and manage time effectively. * Ability to test, trouble shoot and resolve errors in operating systems. * Skilled in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Access...) * Basic knowledge of various operating systems. * Basic knowledge of security protocols, best practices and common vulnerabilities. Minimum Qualifications: Must be currently enrolled or graduated within the last twelve months from an accredited college or university degree program. No experience required for this position. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. Location:
$23k-37k yearly est. 60d+ ago
Application Specialist - Florida Territory
GWS Tool Group 3.6
Information technology professional job in Tavares, FL
Job Title: Application Specialist Company: GWS Tool Group Department: Sales Reports to: District Sales Manager Classification: Exempt Travel: Travel Required We are seeking an Applications Specialist of Solid Round and Insert Cutting Tools. A successful representative is responsible for account management and generating new opportunities for the organization. The main task involves understanding customers' needs in metalworking, as well as educating customers, prospects, and distributors of GWS Tool Groups products and capabilities. It is essential for the applications specialist to effectively provide detailed information on various products, programs or services offered by GWS Tool Group, but also clearly and effectively communicate what the customer needs back to the GWS Tool Group team. Supervisory Responsibilities: none Duties/Responsibilities: Scheduling appointments, meeting existing customers in order to review customer applications and product requirements and to determine opportunities. Effective planning to conduct sales presentations by meeting customers physically on a daily basis. Liaising between the company and the customers for up-to-date conditions on pricing, service, and latest product release launches. Generating and developing prospect accounts to increase revenue, by partnering with the distribution chain. Continuously updating all customers on company product modifications, changes, and enhancements. Enhancing up to date knowledge on new products, procedures, services, and tools by attending departmental and training meetings. Maintaining professionalism, diplomacy, sensitivity, and tact to portray the company in a positive manner. Effectively attending conferences and trade shows. Using marketing data to maximize sales effectiveness and efficiency by using relevant sales management tools. Organizing joint sale calls and attending them with distributors. Preparing reports for sales and marketing and maintaining expense accounts. Updating and maintenance of customer accounts including contact names and numbers for future sales. With the help of inside sales support, provide product quotes to customers as needed. Ensuring follow-up after passing leads to managers with complete profile customer information, calls-to-action, sources, dates. Education and Experience: 1-3 years Strong Manufacturing background with a focus in Milling, Turning, Grooving Knowledgeable in tooling and manufacturing process Ability to assist customers with processing parts and correct application of tools. Job shop experience is high in regard Assisting customers with proper speeds and feeds for materials used. Experience in designing special tools is highly regarded Experience processing customer parts from drawing to finished product. Account management for current customers Proven ability to develop new customers is ideal. Degree in any field of sales and marketing is highly regarded Required Skills/Abilities: Capable of preserving confidential or sensitive information. Effective time management, organization and multi-tasking skills. Special people skills to deal with customers and an outgoing personality. Able to prospect new accounts. Effective written and verbal communication skills. Very good team player and should work well under pressure. Proficient in Microsoft Excel. Requires knowledge and some experience in own discipline through education and experience. Has some knowledge of business and its various aspects but is still acquiring further knowledge and experience. No supervisory responsibilities; accountable for developing functional contribution. Uses existing procedures to solve standard problems; analyzes information and standard practices to make judgments. Exchanges simple information, asks questions and checks for understanding. Use assigned methods, tools and processes. Support sharing of best practices. Physical Requirements: Must be able to lift 15 pounds at times. Must be able to travel. Must have a valid driver's license and the ability to travel 50% All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.
$71k-105k yearly est. Auto-Apply 60d+ ago
IT Technician
Labanswer
Information technology professional job in Orlando, FL
LabAnswer is the leading and largest laboratory informatics consultancy; combining science, laboratory, regulatory and information technologies. We have the people, processes, methodologies, IP and experience to deliver comprehensive laboratory informatics solutions. LabAnswer has architected, implemented, deployed and/or supported hundreds of major scientific informatics systems across more than a thousand laboratories. LabAnswer performs significant laboratory automation work in pharmaceuticals, bio-pharmaceuticals, medical devices, forensics, and life sciences research laboratories spanning research, development and manufacturing/QC operations. The LabAnswer team has a rare combination of laboratory science, IT, business and regulatory expertise. We specialize in helping companies strategize, architect, implement and support scientific data management and laboratory automation projects. This position is based in Orlando, Florida and some travel is required. Job Description •Implement and troubleshoot computer components and network hardware •Experienced in installing, operating, and maintaining computer processors, displays, and input/output devices and associated hardware interfaces •System administration experience •Unit test development work, debug applications, investigate and resolve issues •Perform technical tasks like installations, environment refreshes, performance monitoring, etc. •Provide level of effort estimates in support of the development of new functionality •Identify and communicate issues and risks as needed Qualifications Minimum Qualifications: •4 Year degree in an applicable field •Excellent written and verbal communications skills •Excellent organizational skills •1-3 Years of experience in IT experience •1-3 Years of experience working in regulated environments •Demonstrated experience configuring and customizing applications •Experience working with Oracle, SQL Server or comparable databases •Familiarity with database design principles •System administration experience •Experience in Investigating, debugging and resolving issues •Must be willing and to accept travel requirements up to 25% •Candidate must be able to climb stairs, balance, stoop, kneel, crouch or crawl around and lift a maximum of 50 lbs in a test environment Desired Qualifications: •Vendor application certification •PL/SQL knowledge is a plus •Experience working in citrix environments is a plus •Other lab experience is a plus Please apply directly for this position at ********************************************************************************** Additional Information We offer comprehensive benefits to regular full-time employees including but not limited to : •Unlimited ceiling for professional growth opportunities within LabAnswer •You will also have opportunities to take advantage of training programs to advance your career; our extensive online library includes a assortment of technical and professional training tools and resources •Opportunities to work across a variety of industries (Pharmaceutical, Medical Device, Consumer Products, Energy, Environmental, Forensics, Genomics, Government etc.) •Opportunities to work across a variety of laboratory environments (analytical testing, biotech, clinical trials, forensics, medical device, pharmaceutical, public health and research hospitals) •Comprehensive health and welfare programs to fit your individual or family's needs: •Health Insurance •Dental Insurance •Vision Insurance, •401(k) Retirement Saving that includes a generous employer match •Paid Time Off (vacation, sick, holiday) •Company Paid Life Insurance •Company Paid Short and Long Term Disability Insurance •Wellness Plans and Rewards •Strong company values of team work, culture and values, personal and professional development, work-life balance, and recognition •Competitive compensation with opportunities to participate in employee bonus plan and travel bonus plan At LabAnswer we offer a very competitive compensation package based on experience and education. We are looking for exceptional people to join our team, those who are looking to join an organization for the long term. We invite you to visit ***************** to review our Employee Value Proposition and Philosophy, and welcome you to apply, or refer a candidate to apply, through our careers page for employment consideration.
$32k-57k yearly est. 1d ago

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How much does an information technology professional earn in Pine Hills, FL?

The average information technology professional in Pine Hills, FL earns between $35,000 and $86,000 annually. This compares to the national average information technology professional range of $52,000 to $106,000.

Average information technology professional salary in Pine Hills, FL

$55,000

$35,00010%

$55,000Median

$86,00090%

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Information Technology Professional Pine Hills, FL Jobs

Information technology professional jobs in Pine Hills, FL - 612 jobs

Technical Support Specialist I

Technical Support Specialist