Information technology professional jobs in Springdale, AR

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.

The Senior Contract Support Specialist delivers advanced acquisition expertise on complex and high-value contracts and provides technical leadership and mentorship to junior staff. Requirements Manage complex pre- and post-award procurements including construction, A&E, and service contracts. Conduct cost/price analysis and draft comprehensive contractual documentation. Provide strategic acquisition advice to COs and program managers. Mentor entry- and mid-level specialists in FAR/VAAR application. Refine evaluation criteria and lead source selection efforts. Collaborate with multiple sites and service lines to standardize procurement processes. Qualifications Education: Bachelor's degree or 24 semester hours in business-related fields. Certifications: FAC-C (Level II/III or Professional) or DAWIA Level III preferred. Experience: At least five (5) years of federal contracting experience within the past seven (7) years. Specialized Experience Preferred: Construction/A&E, Complex Services, or Leasing. DJS Financial Services is an Equal Opportunity Employer and values diversity at all levels of the organization. We prohibit discrimination and harassment of any kind based on race, color, religion, sex (including sexual orientation or gender identity), national origin, age, disability, genetic information, or veteran status. Pay is determined based on experience, education, and geographic market conditions in compliance with federal and state transparency requirements.

Arizona - Remote; Arkansas - Remote; Baton Rouge, LA; Colorado - Remote; Colorado Springs, CO; Dallas, TX; Denver, CO; Des Moines, IA; Fayetteville, AR; Florida - Remote; Fort Worth, TX; Georgia - Remote; Idaho - Remote; Indiana - Remote; Iowa - Remote; Joplin, MO; Kansas - Remote; Kansas City, MO; Kentucky - Remote; Lincoln, NE; Little Rock, AR; Louisiana - Remote; Loveland, CO; Michigan - Remote; Mississippi - Remote; Missouri - Remote; Montana - Remote; Nebraska - Remote; Nevada - Remote; New Hampshire - Remote; New Mexico - Remote; North Carolina - Remote; North Dakota - Remote; North Kansas City, MO; Ohio - Remote; Oklahoma - Remote; Oklahoma City, OK; Omaha, NE; Overland Park, KS; Phoenix, AZ; South Dakota - Remote; Tennessee - Remote; Texas - Remote; Tulsa, OK; Utah - Remote; Virginia - Remote; West Virginia - Remote; Wisconsin - Remote; Wyoming - Remote **Company Description** We are Olsson. We engineer and design solutions that improve the world around us. As a company, we promise to always be responsive, transparent, and focused on results - for our people, our clients, and our company. We're a people-centric firm, so it's no surprise our greatest asset is our people. The impact this creates is an environment that encourages our people to grow and be creative with their talents. This approach builds a culture that is uniquely Olsson. It allows us to grow our people as we grow our business. This, in turn, creates a lasting impact on the world around us. **Job Description** We are seeking an Electrical Technical Expert to join our Data Center team and serve as the subject matter expert on hyperscale, mission-critical campus and facility electrical systems. This role is ideal for someone who thrives in a fast-paced, ever-evolving environment and is passionate about supporting project teams with deep technical expertise. You will be the go-to resource for electrical design strategy, QA/QC oversight, and technical mentorship across high-impact data center projects. Your work will directly influence the reliability, scalability, and innovation of our electrical systems supporting hyperscale clients. **Key Responsibilities** + Serve as the technical lead for electrical systems in hyperscale and/or colocation data center projects, including power distribution, switchgear, UPS systems, and emergency power. + Provide expert-level guidance on design standards, code compliance (NEC, NFPA, IEEE), and commissioning protocols. + Collaborate with project managers, engineers, and external partners to ensure technical excellence and alignment with client goals. + Mentor and support engineering teams, offering technical reviews, troubleshooting, and strategic input. + Lead QA/QC processes and ensure all deliverables meet the highest standards of quality and reliability. + Stay current with emerging technologies and trends in mission-critical infrastructure and integrate them into project strategies. **Qualifications** **You are passionate about:** + Working collaboratively with others. + Having ownership in the work you do. + Using your talents to positively affect communities. **You bring to the team:** + Strong communication skills. + Ability to contribute and work well with a team. + Excellent interpersonal and problem-solving skills. + Bachelor's degree in Electrical Engineering and PE License + 12+ years of experience in electrical engineering with a focus on hyperscale data centers or mission-critical facilities. + Proven ability to lead technical design efforts and support multidisciplinary teams. + Strong understanding of medium and low voltage systems, redundancy strategies, and commissioning practices. + Excellent communication and collaboration skills. + Passion for mentoring and developing engineering talent. \#LI-DD1 Actual compensation will vary based on factors such as experience, qualifications, geographic location, skills, education, and internal equity. Colorado Pay Range $150,000-$236,000USD **Additional Information** Olsson specializes in engineering and design, client advisory services, planning, field services, and environmental. Improving the world has been our mindset from the very beginning, back when Olsson first opened for business in 1956. And it will be our mindset for years to come. As an Olsson employee, you will: + Receive a competitive 401(k) match + Be empowered to build your career with tailored development paths + Have the possibility for flexible work arrangements + Engage in work that has a positive impact on communities + Participate in a wellness program promoting balanced lifestyles In addition, full-time employees will receive our traditional benefits package (health care, vision, dental, paid time off, etc.) and the opportunity to participate in a bonus system that rewards performance. If you're applying for an internship, you can learn more about internship-specific offerings and experiences at Olsson by visiting ********************************** . Olsson is an Equal Opportunity Employer. We encourage qualified minority, female, veteran, and disabled candidates to apply and be considered for open positions. We do not discriminate against any applicant for employment or any employee because of race, color, religion, national origin, sex, sexual orientation, gender identity, gender, disability, age, military status, or other protected status. Olsson understands the importance of privacy and is committed to protecting job applicants' personal information. Pursuant to the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the "CCPA"), this notice explains Olsson's practices regarding the collection, use, and disclosure of personal information for job applicants residing in California. Please read this Notice carefully to understand our privacy practices. For more information about the types of information we collect and how we use it in connection with your general access and use of our website, please review our general California Privacy Noticehere (************************************** . Create a Job Alert Interested in building your career at Olsson? Get future opportunities sent straight to your email.

Job DescriptionSummary Our client is a leading IT Solutions Company in the outskirts of Springdale, AR area (Fayetteville, Springdale, Rogers, Bentonville) and they are in need of a Help Desk Support Level II. An IT Technician's role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties. Duties & Responsibilities Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues. Provisioning and system setup for new hires. Prioritize incidents and service requests according to defined processes to meet defined SLAs. Use remote tools and diagnostic utilities to aid in resolving support requests. Server administration via Active Directory, File & Print services, DNS, DHCP. Install antivirus software and ensure virus definitions are up to date. Server administration via Active Directory, File & Print services, DNS, DHCP. Network firewall and switch administration and maintenance. Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. Qualifications & Requirements Having worked in an MSP environment is a MUST! Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory 2-3 years of experience in a client-facing environment such as sales engineering Experience with RMM (remote monitoring and management) tool a plus, such as Connectwise, Kaseya, or Ninja. Having working knowledge of a PSA tool, such as Autotask or Halo is a plus. Experience working with Microtik routers. Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

Job DescriptionSummary Our client is a leading IT Solutions Company in the outskirts of Springdale, AR area(Fayetteville, Springdale, Rogers, Bentonville)and they are in need of aHelp Desk Support Level II. An IT Technicians role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties. Duties & Responsibilities Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues. Provisioning and system setup for new hires. Prioritize incidents and service requests according to defined processes to meet defined SLAs. Use remote tools and diagnostic utilities to aid in resolving support requests. Server administration via Active Directory, File & Print services, DNS, DHCP. Install antivirus software and ensure virus definitions are up to date. Server administration via Active Directory, File & Print services, DNS, DHCP. Network firewall and switch administration and maintenance. Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. Qualifications & Requirements Having worked in an MSP environment is a MUST! Minimum of 3years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory 2-3 years of experience in a client-facing environment such as sales engineering Experience with RMM (remote monitoring and management) tool a plus, such as Connectwise, Kaseya, or Ninja. Having working knowledge of a PSA tool, such as Autotask or Halois a plus. Experience working with Microtik routers. Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.Employment Type: Full time Location: Springdale, AR

Responsible for providing technical support for resolution or escalation of desktop/workgroup related problems or requests initiated by internal customers. Provide the initial point of contact for technical problems and perform troubleshooting tasks, problem diagnosis, resolution, or escalation. Requires a general knowledge of hardware and software components, local to the desktop and as they relate to the network. Help Desk support also includes the setup, installation, and configuration of desktop hardware and software. Works on problems of limited scope and complexity. Receives substantial guidance from manager. Typical requirements are a high school degree or equivalent, technical training and 0-1 year of experience in a related role. ; Key Areas of Responsibility : Work directly with customers in local language, answering calls, determining customer entitlement, and documenting requests for service - Receive and document service request and customer information - Gather problem information and determine criticality - Follow Global Call Taking tools, process and procedures as documented. Initiate dispatch request capture information and record data in desktop tools - Document, verify, and make appropriate corrections to the service request as needed. Participate in team meetings and activities - Participate in special projects to continuously improve processes, tools, systems and organization - Be aware of Corporate Equal Opportunity/Affirmative Action programs and guidelines and is responsible for providing equal opportunity to all associates in all phases of the business - Actively develop job related skills - Scope: Deliver customer service following NCR Shared Values. This position may require extended hours, as needed, to accommodate customer needs. The agent will be measured on speed of response, clarity and accuracy of captured information. Qualifications Typical requirements are a high school degree or equivalent, technical training and 0-1 year of experience in a related role. Additional Information Additional Job Description: Shifts Mon-Fri with openings on both 1st and 2nd shifts. Agent works in a high volume call center environment serving as the primary interface to internal and external customers and/or their agents. Engage with Call Management team for customer'''s inquiries or request for escalation. Serve as first point of contact for employee questions/ issues and for customer/field escalations. Education and Experience Requirements PC literacy Keyboard proficiency - Understanding of Windows-based applications/tools - Excellent language/communication skills, verbal as well as listening skills - Understanding of basic customer location/geography area knowledge Work Environment: The position involves prolonged periods of PC and telephone usage. The agent is accountable for continuously receiving and handling high volumes of tickets and phone calls. The agent works in an office team environment, not a virtual position, and interacts with both internal and external customers.

Start a Watco Career and Discover the Difference Keep the world's supply chain moving. That's what the Watco team does every day at our short line railroads, switching sites, terminals, ports, and logistics hubs. Whether you're at one of these locations or in a support-services role, there's one thread that ties everyone together. We're all on the same team. One Watco. Here's what you can expect from Watco: Award-winning culture recognized by Forbes and Newsweek Competitive compensation and benefits Leadership and development programs offered through Watco University Career advancement opportunities Job SummaryThe Logistics IT Analyst provides advanced application-level support for software systems under limited supervision. This role leverages in-depth knowledge of transportation brokerage operations to design data requirements, configure and maintain system functionality, and ensure application security. The analyst is responsible for system analysis, reporting, auditing, and documentation to support reliable and efficient business operations. Essential Duties and Responsibilities• Evaluate organizational and customer needs to recommend appropriate software solutions• Investigate, plan, configure, implement, and monitor software systems to meet business requirements• Maintain software system control tables and ensure compliance with security protocols• Work with Corporate IT Security to ensure best practices and Company protocols are employed• Provide training and guidance to employees and customers on software procedures and best practices• Troubleshoot and resolve software issues, providing timely on-call support as needed• Analyze IT issues and implement effective solutions to ensure operational continuity• Manage the delivery of systems, solutions, and business processes in line with project timelines or enhancement requests• Ensure consistency and standardization of software solutions across all business units• Identify opportunities for system improvements and collaborate on developing solutions to enhance business performance QualificationsIT professional skilled in planning, implementing, and troubleshooting software solutions. Experienced in developing user documentation, delivering training, and providing effective support. Strong organizational abilities with a focus on customer service and problem resolution. Skills and Abilities• Reads, analyzes, and interprets complex documents. • Experience with EDI, APIs, and other forms of electronic data exchange• Responds effectively to sensitive inquiries and complaints• Writes and delivers persuasive speeches, articles, and presentations on complex topics to management and boards• Applies mathematical and statistical methods, including variance analysis, correlation, sampling, and factor analysis• Defines problems, analyzes data, interprets technical instructions, and draws valid conclusions Education• Bachelor's degree or equivalent; or at least one year related experience and/or training; or equivalent combination of education and experience

As a key member of the IT team, the IT Service Technician III role provides advanced IT user support, account setup, and administration of various IT systems for all Rausch Companies business units and team members. This in-office role reports directly to the SVP of Technology & People, is critical to the efficient operation of the business, and requires regular interaction with all levels of personnel in the organization. Duties & Responsibilities: Provide onsite and remote IT support as required for company personnel Provide effective communication for issue resolution with company personnel Maintain and improve IT standard operating procedures (SOPs) relating to areas of ownership Participate in the testing, implementing, maintaining and controlling of PC/LAN systems Provide technical assistance for cybersecurity and phishing prevention and remediation Participate in on-call rotation to provide after-hours support (as needed) Support the company's remote access tools, like SonicWall VPN, to ensure secure connectivity Perform new hire credential and security set up Perform imaging and set up of devices, such as laptops, iPads, and iPhones Respond to IT helpdesk support tickets in accordance with established SLAs and close out completed tickets in a timely manner- maintaining a clean and orderly ticketing system Track and manage the usage of software licenses Maintain inventory of IT assets (ex: laptops, desktops, mobile devices) Assist with managing active directory, group policy, and system updates in coordination with System Admin Administer cloud-based services, such as Microsoft 365 Management of endpoint security (ESET) including deployment, configuration, monitoring, and incident response Create and program employee ID badges Other duties as assigned Requirements Qualified candidates should possess a minimum 3+ years of recent, professional, hands on and over the phone technical support experience Excellent Customer Service skills (genuine desire to help customers with issues) Strong team player working on both shared and individual assignments Technically minded with a focus on customer service Experience with malware and virus removal Candidates must have in depth knowledge of the Windows OS (Win10, Win11) Strong PC hardware troubleshooting/repair skills (preferably on HP and/or Dell devices) Ability to troubleshoot common issues with mobile devices (iPhones and iPads) Ability to manage user accounts, group, OUs through Microsoft Active Directory Experience with problem ticket management systems Proven experience with assessing the severity of reported issues and juggling multiple high priority support tickets Perform daily operations to maintain business functions Preferred Qualifications: A+, Network+, or MCP Certifications are a plus Associate's Degree or Bachelor's degree in Information Technology or comparable IT support experience Previous experience in a technical support position in a fast-paced environment Previous customer service experience A strong dedication to quality customer service and a working knowledge of enterprise-wide service delivery procedures Hands on troubleshooting experience with common Network connectivity (LAN, DNS, TCP/IP, Wi-Fi) and Remote access Strong verbal and written interpersonal and communication skills Superior telephone etiquette and an ability to deal effectively with customers, vendors, peers, and management Physical Demands Lifting up to 20 pounds occasionally and frequently moving small objects Frequently sitting for long periods of time Walking or standing occasionally This position works mostly indoors going outdoors may be frequently required Must have manual use of hands and vision to use computer constantly Employee Benefits Medical Insurance - PPO and HDHP Options HSA - with eligible HDHP Dental and Vision Insurance 401(k) - includes company match of up to 5% Generous Paid Time Off (PTO) Paid Maternity and Paternity Leave Adoption Assistance and Leave Tuition Assistance And More!

About Us At Walton Arts Center/Walmart AMP, we strive to be the place where a diverse mix of talented people want to come, to stay and do their best work. We pride ourselves on bringing the best Arts and Entertainment to our audiences in Northwest Arkansas, and we know our organization runs on the hard work and dedication of our passionate and creative employees. Walton Arts Center and the Walmart AMP aspire to be welcoming spaces where people can be their authentic selves. To truly embody our mission, we recognize the importance of reflecting the diversity of our community on our stages, in our audiences and within our workforce, volunteers and Board. Our organization is committed to creating a welcoming environment, guided by our core values: Relevance; Inclusivity; Sustainability; Excellence. Walton Arts Center/Walmart AMP is focused on promoting fairness and recognizes the value of diverse perspectives, backgrounds, and experiences. We believe these elements enhance the strength, creativity, and success of our team and the communities we serve. Walton Arts Center Inc. operates two campuses: a 1,200-seat proscenium theatre and 269-seat black box in Fayetteville and an 11,000-capacity outdoor Amphitheatre known as the Walmart AMP in Rogers, AR. Walton Arts Center has been Arkansas' premier performing arts center for over 30 years and Walmart AMP has consistently been one of Billboard's top-rated amphitheaters producing 30 plus concerts per season. Located in the beautiful Ozark Mountains, NWA (as the locals refer to it) includes Benton, Washington, and Madison counties, with five hub cities: Bentonville, Fayetteville, Rogers, Springdale, and Siloam Springs. The economic opportunity is unparalleled, but so is the lifestyle - see: 400-plus miles of mountain biking trails and paved pathways, a thriving arts community complete with world-class performing arts center and museums, a legitimate beer and food scene, and live music to enjoy. Best of all, it's a place where everyone is welcome. Position Overview To Provide Help Desk support to the It department and the Walton Arts Center organization Requirements Principal Responsibilities (Essential Functions) Serve as the first point of contact for customers seeking technical assistance Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by customers Walk the customer through the problem-solving process Direct unresolved issues to the next level of support personnel Provide accurate information on IT products or services Record events and problems and their resolution in provided ticketing platform Follow-up and update customer status and information Pass on any feedback or suggestions by customers to the appropriate internal team Identify and suggest possible improvements on procedures Represent Walton Arts Center / Walmart AMP at both on and off-site events, as requested. Maintain professional working relationships with teammates, fellow staff members from other departments, vendors, patrons, and tenants of leased spaces. Perform related duties as assigned by supervisor Maintain security and safety requirements as defined by operations guidelines. Maintain compliance with all company policies and procedures Minimum Qualifications The work environment as well as the intellectual, social, and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education, Training, Traits Must have reliable mode of transportation to attend community events and shows. High school diploma or GED required Comfortable with consistently adhering to the highest standards of integrity, professionalism, ethics and confidentiality. Must be able to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service Strong communications skills and the ability to interact with many different types of people An on-going desire to learn and improve Ability to work independently as well as with others to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards Requirements and Skills Proven experience as a help desk technician or other customer support role Tech savvy with working knowledge of office automation products, databases, and remote control Good understanding of computer systems, mobile devices, and other tech products Ability to diagnose and resolve basic technical issues Good communication skills Customer-oriented and cool-tempered BSc/BA in IT, Computer Science, or relevant field Physical Must be able to lift and carry up to 50 lbs. Must be able to talk, listen and speak clearly (on telephone) Must have a working cell phone and be willing to install basic applications and be willing to use it for work purposes Must be able to endure sitting or standing for extended periods of time Must be able to endure standing or walking for extended periods of time on various surfaces such as concrete, grass, and inclined surfaces. Must be able to endure outdoor elements including cold, heat, wind, and/or precipitation Must be able to work in large, crowded environments, with flashing lights, loud music and noises,

Job DescriptionBenefits: 401(k) Dental insurance Health insurance Opportunity for advancement Paid time off Vision insurance As a key member of the System & Admin team, the IT Service Technician role provides advanced IT user support, account setup, and administration of various IT systems for multiple business units and team members across the US. This in-office, full time, role reports directly to the Director of Systems and Admin, is critical to the efficient operation of the business, and requires regular interaction with all levels of personnel in the organization. Duties & Responsibilities: Provide onsite and remote IT support as required for company personnel Provide effective communication for issue resolution with company personnel Maintain and improve IT standard operating procedures (SOPs) relating to areas of ownership Perform new hire credential and security set up Purchasing, enrollment, and set up of devices, such as laptops, iPads, and iPhones Track and manage the usage of software licenses Maintain inventory of IT assets (ex: laptops, desktops, mobile devices) Assist with managing active directory, group policy, and system updates in coordination with System Admin Administer cloud-based services, such as Zoom, Google Enterprise, Microsoft 365 Management of MDM platform, including deployment, configuration, monitoring, and repairs/replacements Other duties as assigned Requirements: Qualified candidates should possess a minimum 2+ years of recent, professional, hands on and over the phone technical support experience Excellent Customer Service skills (genuine desire to help customers with issues) Strong team player working on both shared and individual assignments Technically minded with a focus on customer service Experience with Apple hardware and general software navigation ability Strong hardware troubleshooting/repair skills (preferably on Mac devices) Ability to troubleshoot common issues with mobile devices (iPhones and iPads) Ability to manage user accounts, groups, etc. through Jamf, Google Enterprise, Microsoft etc. Experience with problem ticket/case management systems Proven experience with assessing the severity of reported issues and juggling multiple high priority support tickets Perform daily operations to maintain business functions Preferred Qualifications: Previous experience in a technical support position in a fast-paced environment Previous customer service experience A strong dedication to quality customer service and a working knowledge of enterprise-wide service delivery procedures Hands on troubleshooting experience with common Network connectivity (LAN, DNS, TCP/IP, Wi-Fi) and Remote access Strong verbal and written interpersonal and communication skills Superior telephone etiquette and an ability to deal effectively with customers, vendors, peers, and management Physical Demands Lifting up to 20 pounds occasionally and frequently moving small objects Frequently sitting for long periods of time Walking or standing occasionally This position works mostly indoors going outdoors may be frequently required Must have manual use of hands and vision to use computer constantly

Art and Wellness Enterprises (AWE) is a professional services organization supporting non-profits founded by Alice Walton, including the Alice L. Walton Foundation, Alice L. Walton School of Medicine, Art Bridges Foundation, Crystal Bridges Museum of American Art, the Momentary, and Heartland Whole Health Institute. Job Description: Job Title: IT Coordinator Reports to: Chief Information Officer FLSA Classification: Non-exempt Location: Bentonville, Arkansas (On-site) Date Reviewed: 07/31/2025 Art and Wellness Enterprises (AWE) supports operating non-profits founded by Alice Walton, including the Alice L. Walton Foundation, Alice L. Walton School of Medicine, Art Bridges, Crystal Bridges Museum of American Art, the Momentary, and Heartland Whole Health Institute. About The Position The IT Coordinator plays a critical role in ensuring strong internal team and office organization, as well as overall customer engagement, service, and satisfaction across the AWE ecosystem. This position optimizes operational efficiency by managing IT inventory, coordinating technology needs across departments, and providing white-glove service in all aspects of IT coordination. The IT Coordinator ensures seamless communication and collaboration between IT and business functions, proactively identifying opportunities for improvements and driving solutions to enhance the user experience. In addition, the IT Coordinator supports key operational functions, including technology ordering, vendor management, invoicing, and processing finance-related technology tasks. This role requires exceptional organizational skills, a strong customer service orientation, and the ability to navigate the complexities of technology support for a fast-paced, growing organization. The IT Coordinator also enhances AWE's technology training, troubleshooting support, and overall communication across the organization. Success in this role requires the ability to manage multiple priorities effectively, anticipate challenges, and collaborate closely with both technical and non-technical stakeholders. Essential Duties and Responsibilities Support an efficient inventory management process, ensuring thorough documentation and clear communication for all business software, licenses, hardware, and technology equipment. Collaborate with the IT Support Team to plan and execute annual refresh cycles for technology hardware. Manage all finance-related technology tasks, including invoicing, chargebacks, monthly purchase reconciliation, processing or managing refunds/credits, and handling related communications with the accounting team. Serve as the coordinator between technology ordering needs and vendors, working to create quotes and place equipment orders. Partner with campus management to coordinate IT and facility requirements. Work with cross-functional teams to identify gaps in people, processes, and technology, leveraging end-to-end knowledge to find solutions and address challenges. Develop and implement a technology training and support plan to meet the diverse technology needs across all organizations that AWE supports. Update the intranet and service management platforms with relevant news, troubleshooting tips, knowledge base articles, and physical signage. Create and distribute individual and group communications across all levels of the organization, including one-off announcements, routine security awareness training updates, and project updates, using metrics and visuals when applicable. Oversee the scheduling and coordination of recurring and one-time events. Respond to urgent technology needs, often requiring visits to various campus locations to provide exceptional support. Work closely with stakeholders to effectively schedule and manage daily workload and special projects. Cultivate and maintain strong, positive relationships with all customers and guests. Ensure strict confidentiality and safeguard sensitive information. Proactively suggest and implement process improvements to streamline service delivery. Provide an exemplary, professional interface between AWE IT and users by maintaining accurate, timely, and professional communication via email, phone, and in person. Other duties as assigned. Qualifications and Requirements Bachelor's degree in information technology, business, or a related field is preferred, but not required. Equivalent work experience may be considered. 3+ years of experience supporting technology needs in a professional environment. CompTIA IT Fundamentals, ITIL Foundations, or Microsoft Office Specialist or equivalent preferred. Prior experience working in complex organizations, such as healthcare, higher education, museum/cultural institutions, nonprofits, or multi-entity structures, is strongly preferred. Strong communication and interpersonal skills, with the ability to engage effectively with technical and non-technical stakeholders. Excellent customer service skills with the ability to handle competing demands professionally and efficiently. Good organizational skills with the ability to prioritize tasks and manage time effectively. Demonstrated competence in tracking, coordinating, and follow-up of competing priorities and projects. Skilled in multitasking and critical thinking in a fast-paced environment where change is constant. Practical problem-solving and troubleshooting skills, with attention to detail. Ability to work independently and collaboratively as part of a team. Proficient in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook. Familiarity with Asana, Salesforce, Workday, Jira, or other basic IT systems management and service desk tools is a plus. High level of professional integrity and the ability to handle sensitive and confidential information with discretion. Physical Demands and Work Environment The physical demands and work environment characteristics described here are representative of those required by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. Physical Demands: In the work environment described, the position requires utilizing a computer and a telephone for prolonged periods of time and good eye/hand coordination, bending and stretching, and physical stamina to lift and transport a minimum of 25 pounds. Visual acuity to review written materials is required for this job. Work Environment: Work is performed full-time (Monday-Friday, 8 a.m.-5 p.m.) in a professional, climate-controlled office environment with standard office equipment, including computers, printers, and telephones. This role requires working in an open setting near colleagues. The noise level is typically low to moderate. The role also requires regular interaction with both the public and internal team members in a professional and courteous manner. Some local travel may be required, and a flexible schedule may be necessary to accommodate business needs, including occasional evening and weekend work hours. Art and Wellness Enterprises, LLC is an equal opportunity employer committed to building and maintaining a workplace that is free of discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. All offers of employment are contingent on your successful completion (where permitted by state law) of a confidentiality agreement and a background check. In addition, you will need to provide proper identification verifying your eligibility to work in the United States.

Job DescriptionDescription: Your Expertise Can Change Lives; and We'll Reward You for It Assistive Technology Professional (ATP) - Complex Rehab & Mobility Specialist Fayetteville AR | $50,000 - $200,000+ | If you're an Assistive Technology Professional who's built a career helping people reclaim independence through custom mobility solutions, this is the kind of role you don't scroll past. Our Denver-based Complex Rehabilitation Technology (CRT) team is growing and we're looking for an ATP who is just as comfortable in a wheelchair fitting clinic as they are building lasting relationships with clients, therapists, and referral partners. · Income Potential: Earn from $50K to over $200K with base + incentives. We reward skill, effort, and results. · Client Impact: See the direct difference your expertise makes every day in the lives of people who count on you. · Autonomy + Support: You'll have the independence to manage your accounts, plus a team that has your back. We're looking for: · RESNA ATP Certification (Required) · Proven ability to develop and retain client & referral relationships. · Verifiable history in providing outstanding mobility and seating outcomes for individuals with significant disabilities · A mix of clinical skill and business development mindset. Requirements: Key Responsibilities Evaluate client needs with therapists, physicians, and caregivers to recommend the best solutions for custom wheelchairs, seating systems, and adaptive equipment. Configure, fit, and deliver custom wheelchairs, power mobility devices, and adaptive equipment. Help to develop and train technicians to know your thought processes on configuration and delivery, to best support your business Procure, develop, and retain client and referral partnerships to grow your business pipeline. Provide follow-up training, service, and adjustments to ensure optimal outcomes. Maintain compliance with RESNA ATP standards and all industry regulations. Qualifications RESNA Assistive Technology Professional (ATP) Certification (Required) Proven success in acquiring and retaining clients and referral partners. Verifiable experience in Complex Rehab Technology sales and service. Excellent communication, problem-solving, and client service skills. Benefits Medical, Dental, Vision 401(k) Retirement Plan Life Insurance Paid Time Off (PTO) Relocation assistance for the right candidate Performance-based incentive program Apply today to bring your ATP expertise to a team where you can help people regain independence while building a rewarding career.

Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building including games, simulators, and technical equipment. They also assist our Guests and maintain ideal player conditions in the midway at all times. NITTY GRITTY DETAILS: Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers. Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering Midway. Assists Guests by repairing and maintaining amusements equipment in a timely manner. Loads and refills tickets in redemption games paying special attention to securing all ticket storage areas. Assists the Guest with all requests and answers questions as needed and makes recommendations. Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. Notifies Manager of any Guest that is perceived to be unhappy. Responsible for stocking, displaying, and securing merchandise in all storage areas. Conducts merchandise inventory during and after shift, if applicable. Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager. Reviews the cleanliness and organization of the Midway games. Ensures all games are clean and unobstructed. Properly positions and set up displays to increase Guest traffic and promote sales. Assists in daily maintenance and organization of tech room and storage areas. Efficiently and safely performs daily, weekly, monthly and quarterly game maintenance as directed by management. Assists with general store maintenance as directed by management. Assists other Team Members as needed. Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. Must be friendly and able to smile a lot while working days, nights and/or weekends as required. Technical and/or electrical skills preferred, but not required. Must demonstrate ability to clearly communicate with Guests and other Team Members. Must be at least 18 years of age. RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to: Work days, nights, and/or weekends as required. Work off an extension ladder. Work in noisy, fast paced environment with distracting conditions. Move about facility and stand for long periods of time. Read and write handwritten notes. Lift and carry up to 30 pounds. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Dave and Buster's is proud to be an E-Verify Employer where required by law. Salary Compensation is from $11 - $16 per hour Salary Range: 11 - 16 We are an equal opportunity employer and participate in E-Verify in states where required.

It's fun to work in a company where people truly BELIEVE in what they're doing! As a Senior IT Support Specialist for Rocket Software, you will be part of a global fast paced IT organization with a primary mission to provide world class support services to our software development labs and internal business units within the Americas, APJ and EMEA regions. The Senior IT Support Specialist provides 2nd line support to Rocketeers, acting as an escalation point for IT Support Specialists. They receive, record, diagnose, update and resolve issues opened by our customers, Rocketeers. They offer support and guidance to IT Service Desk Specialists. Essential Duties and Responsibilities: Provide level 2 support to Rocketeers working to resolve more complex issues. Understand and apply advanced principles of Rocket's IT Service Management tool set. Create and validate knowledge articles to solve more complex Service Requests and Incidents. Carry out advanced tasks requiring adherence to prescribed processes. Continue to develop documentation and communication skills. Act as the primary escalation point for Associate IT Service Desk Specialists, IT Service Desk Specialists and IT Support Specialists. Apply necessary escalation processes. Create work plans and work independently and meet due dates. Work under limited direction of a manager and/or more senior team members. Contribute to projects and initiatives within EUX and the wider IT group. Willingness to learn and support AV equipment used in the office during large events and small meetings Required Qualifications: 3 - 5 years of IT Support or Service Desk Experience. Advanced understanding of hardware and software systems. Able to provide strong evidence of previous Service Desk and Support work completed. A deeper technical understanding of key IT technologies such as Windows 10, Active Directory, Office 365, networking concepts and unified communications. A solid understanding of hardware, particularly laptops. Good understanding of IT Service Management Principles. Works well in a team; collaborative, accountable and dependable. Recognizes and acts appropriately to high priority incidents and Service Requests. Contributes to solutioning on large scale issues. Proactive in identifying systemic issues. Self-manages tasks. Preferred Qualifications: Technical certifications desirable. Education: Bachelor's Degree in an IT technical/Networking degree Travel Requirements: Minimal, Information Security: Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role. Diversity, Inclusion & Equity: At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce. #LI-JC1 The base salary range for this role is $96,158.20 - $120,197.80 /year. Exact compensation may vary based on skills, experience, and location.. What Rocket Software can offer you in USA: Unlimited Vacation Time as well as paid holidays and sick time Health and Wellness coverage options for Rocketeers and dependents Life and disability coverage Fidelity 401(k) and Roth Retirement Savings with matching contributions Monthly student debt benefit program Tuition Reimbursement and Certificate Reimbursement Program opportunities Leadership and skills training opportunities EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: ************ or send an email to *************************. We will make a determination on your request for reasonable accommodation on a case-by-case basis. As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Core Functions: Architect, administer, and optimize enterprise systems including physical/virtual servers, storage, networking, cloud environments, and hybrid integrations. Manage Microsoft Azure/365 services (SaaS, IaaS, PaaS, networking, security) and VMware environments (ESXi, vCenter). Administer enterprise networking including LAN/WAN, VPN, wireless, and firewall systems, ensuring high availability and performance. Provide Tier-3 support for Windows Server, Active Directory, SQL Server, and Linux systems. Lead disaster recovery planning, backup/recovery operations, and business continuity initiatives. Drive system upgrades, migrations, and patch management with minimal business disruption. Mentor IT Systems Engineers and Service Desk staff, fostering a culture of knowledge sharing and continuous improvement. Collaborate with IT leadership on technology roadmaps, system standards, and future-state infrastructure planning. Document architecture, procedures, and operational playbooks to ensure consistency and compliance. Evaluate and recommend new technologies, tools, and practices to enhance infrastructure performance and security. Act as a senior escalation point for complex incidents, troubleshooting, and resolving advanced technical issues. Perform other duties as assigned. Duties, responsibilities, and activities are not limited to the list above and may change at any time with or without notice. Key Measures of Success: Ability to meet deadlines, dependable, and self-directed. Ability to function well in a high-paced and at times stressful environment. Capable of working in a fast-paced team environment. Effective written and verbal skills. Demonstrated support of company goals, values, and mission statement. Familiarity and experience working with project managers and project management Ability to identify deficiencies and troubleshoot. Ability to work within a cooperative team environment as well as perform assignments Consistently exhibits and displays the company's values of “Own It. Can Do. Act in Love.” Own It - Commitment to customer, company, and each other. Can Do - Team Player, Open to Change, & Pursuing continuous improvement. Act in Love - Treating others with humility, respectfulness, kindness, honesty, patience, and self-control. Education & Experience: Minimum Required: Bachelor's degree in computer science or related fields preferred, or at least 5 years of experience in supporting, rebuilding, updating, upgrading, troubleshooting, and maintaining all IT systems. Physical Demands & Work Environment: Work is performed in an office environment. This role will routinely utilize standard office equipment to perform the core functions listed in this . This position requires the ability to occasionally lift office products and supplies as well as communicate verbally and electronically. The work is primarily sedentary and requires extensive reading to perform the core functions listed in this job description. The noise level in the work environment and job sites can be loud and in a non-temperature-controlled environment. While performing the core function of this job, the employee is regularly required to talk, hear, stand, and required to lift to 35 lbs. This position is primarily working around machinery with moving parts, working around moving objects or vehicles. The employee is frequently required to walk, use hands to finger, handle or feel, reach/pull/push/grab with hands and arms, kneel, and crouch, twist and bend. The employee is occasionally required to sit, climb or crawl. Reasonable accommodation may be made to enable individuals with disabilities to perform core functions. Travel Up to 50% to support site activities.

Sr Manager, Strategic Sourcing We are Lennar Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500 company and consistently ranked among the top homebuilders in the United States. Join a Company that Empowers you to Build your Future The IT Senior Strategic Sourcing Manager reports to the Head of IT Strategic Sourcing and Vendor Management Office ("SVMO"). The IT Senior Strategic Sourcing Manager must have expertise in sourcing and contract negotiations for the Information Technology categories of Application Development, Ecommerce, Enterprise Software, Technical Consulting, Networking Hardware, Data Center Hardware, PCs/Tablets/Peripherals, Hosting Services, Mobile Service Providers, Telecommunications, etc., including but not limited to determining user requirements, recommendations of practical solutions, and company-wide efforts to improve the cost effective use of technology. The IT Senior Strategic Sourcing Manager will manage category sourcing initiatives involving contract development, negotiations, and supplier management. The primary focus will be to drive sourcing and contracting strategies for strategic vendor partnerships. The IT Senior Strategic Sourcing Manager will analyze historical spend and extract potential sourcing opportunities for the business. The IT Senior Strategic Sourcing Manager will develop working relationships with key stakeholders, including executives, and lead cross-functional teams to define the business requirements in developing the sourcing strategy and negotiate complex service level agreements. The ideal candidate is known as a category subject matter expert, a thought leader and has professional credibility within the IT portfolio. This is a hybrid role, and work can be performed in Arkansas, Dallas or Miami. Your Responsibilities on the Team * Reviews documentation and legal drafts of contracts/agreements, ensuring contractual/agreement requirements are met, and works directly with Strategic Sourcing Managers and key stakeholders to ensure contract/agreement language and requirements are appropriate and comply with Lennar Corporation policies and procedures. * Coordinates work with various departments and serves as a liaison between Lennar Corporation and vendors to oversee the intake, review and finalization of all IT and HR contracts that bind the corporation. * Innovative thought leader with demonstrated good business acumen and can quickly understand complex business programs related to Information Technologies. * Lead, mentor, and coach managers and specialists. * Promote career development and manage the performance of the team. * Review, draft, redline, and negotiate a variety of technology-related agreements, including SOW's, POC's, order forms, amendments, etc. while maintaining coordination with internal and external stakeholders. * Supplier relationship management, engagement, and continuous improvement of supplier performance. * Responsible for creating and facilitating the issuance and evaluation of RFP's, RFI's, etc. * Ability to prepare and/or diagnose/interpret financial and other relevant analysis related to the product being sourced. * Negotiate and prepare contracts with appropriate terms and conditions. * Resolve conflicts or service level issues regarding supplier performance. * Excellent understanding of IT protocols and guidelines; ensure that IT minimum standards are applied and properly documented. * Effectively communicates program needs status with internal team members and external stakeholders, ability to build stakeholder trust and influence change. * Proficient understanding of procurement systems and functionality and procure-to-pay processes. * Effectively deal with conflict inherent in procurement and sourcing operations between suppliers and stakeholders. Requirements * 7+ years of IT Purchasing experience * 7+ years of IT Sourcing experience * Must have experience working with large technology partners such as AT&T, CDW, Cisco, IBM, Insight, Oracle, Microsoft, Salesforce, Verizon and VMWare. * Juris doctorate required. * ITIL experience preferred * Excellent customer service skills. * Excellent attention to detail and follow-up skills. * Ability to work in challenging and ambiguous environments. * Ability to communicate effectively with executives, clients, and team members regularly. * Ability to work across functional areas to drive continuous improvement. * Advanced experience with MS Office. * Experience in a team-oriented environment is essential. * Connects the dots between strategy and contracting. * Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities. * Flexible during times of change. * Ability to read communication styles of team members and contractors who come from a broad spectrum of disciplines. * Ability to elicit cooperation from many sources, including executives, clients, and other departments. * Ability to defuse tension among project team, should it arise. * Strong written and oral communication skills. * Strong interpersonal and operational skill sets. * Must be able to learn, understand, and apply new technologies. * Strong Customer service skills and focus required. * Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial. * Tenacious, driven, energetic and has a high degree of professional integrity. * Follow directions from a supervisor. * Interact well with co-workers, supervisors and management. * Understand and follow posted work rules and procedures. * Accept constructive criticism. * Maintain Professional appearance and demeanor at all times Physical & Office/Site Presence Requirements: This is mainly a sedentary office position which requires the incumbent to operate computer equipment, speak, bend, stoop, reach, lift, and move and carry up to 25 lbs. Finger dexterity is necessary. This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the Associates. Duties, responsibilities and activities may change at any time with or without notice. Life at Lennar At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone's Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar's policies and applicable plan terms. Visit Lennartotalrewards.com to view our suite of benefits. Join the fun and follow us on social media to see what's happening at our company, and don't forget to connect with us on Lennar: Overview | LinkedIn for the latest job opportunities. Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

Our client is a leading IT Solutions Company in the outskirts of Springdale, AR area (Fayetteville, Springdale, Rogers, Bentonville) and they are in need of a Help Desk Support Level II. An IT Technician's role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties. Duties & Responsibilities Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues. Provisioning and system setup for new hires. Prioritize incidents and service requests according to defined processes to meet defined SLAs. Use remote tools and diagnostic utilities to aid in resolving support requests. Server administration via Active Directory, File & Print services, DNS, DHCP. Install antivirus software and ensure virus definitions are up to date. Server administration via Active Directory, File & Print services, DNS, DHCP. Network firewall and switch administration and maintenance. Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. Qualifications & Requirements Having worked in an MSP environment is a MUST! Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory 2-3 years of experience in a client-facing environment such as sales engineering Experience with RMM (remote monitoring and management) tool a plus, such as Connectwise, Kaseya, or Ninja. Having working knowledge of a PSA tool, such as Autotask or Halo is a plus. Experience working with Microtik routers. Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-4 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

Benefits: * 401(k) * Dental insurance * Health insurance * Opportunity for advancement * Paid time off * Vision insurance As a key member of the System & Admin team, the IT Service Technician role provides advanced IT user support, account setup, and administration of various IT systems for multiple business units and team members across the US. This in-office, full time, role reports directly to the Director of Systems and Admin, is critical to the efficient operation of the business, and requires regular interaction with all levels of personnel in the organization. Duties & Responsibilities: * Provide onsite and remote IT support as required for company personnel * Provide effective communication for issue resolution with company personnel * Maintain and improve IT standard operating procedures (SOPs) relating to areas of ownership * Perform new hire credential and security set up * Purchasing, enrollment, and set up of devices, such as laptops, iPads, and iPhones * Track and manage the usage of software licenses * Maintain inventory of IT assets (ex: laptops, desktops, mobile devices) * Assist with managing active directory, group policy, and system updates in coordination with System Admin * Administer cloud-based services, such as Zoom, Google Enterprise, Microsoft 365 * Management of MDM platform, including deployment, configuration, monitoring, and repairs/replacements * Other duties as assigned Requirements: * Qualified candidates should possess a minimum 2+ years of recent, professional, hands on and over the phone technical support experience * Excellent Customer Service skills (genuine desire to help customers with issues) * Strong team player working on both shared and individual assignments * Technically minded with a focus on customer service * Experience with Apple hardware and general software navigation ability * Strong hardware troubleshooting/repair skills (preferably on Mac devices) * Ability to troubleshoot common issues with mobile devices (iPhones and iPads) * Ability to manage user accounts, groups, etc. through Jamf, Google Enterprise, Microsoft etc. * Experience with problem ticket/case management systems * Proven experience with assessing the severity of reported issues and juggling multiple high priority support tickets * Perform daily operations to maintain business functions Preferred Qualifications: * Previous experience in a technical support position in a fast-paced environment * Previous customer service experience * A strong dedication to quality customer service and a working knowledge of enterprise-wide service delivery procedures * Hands on troubleshooting experience with common Network connectivity (LAN, DNS, TCP/IP, Wi-Fi) and Remote access * Strong verbal and written interpersonal and communication skills * Superior telephone etiquette and an ability to deal effectively with customers, vendors, peers, and management Physical Demands * Lifting up to 20 pounds occasionally and frequently moving small objects * Frequently sitting for long periods of time * Walking or standing occasionally * This position works mostly indoors going outdoors may be frequently required * Must have manual use of hands and vision to use computer constantly