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Senior Manager, Technology Change Risk Oversight
Capital One 4.7
Information technology professional job in Williamsburg, VA
Capital One is one of the fastest growing organizations in the world today, powered by our passion for our customers. We are serious about technology, we dream big, and we execute: Capital One moved our entire enterprise to the public cloud over the course of five years. Just as we prioritize driving innovation through technology, we equally prioritize cybersecurity, reliability, and managing technology risk.
Technology Risk Management (TRM) is a small organization that packs a big punch. The ~100 professionals in TRM are trusted experts who oversee ~14,000 developers at Capital One. We raise the bar for excellence in cybersecurity, reliability, and tech risk. We shape strategy and decisions, challenge activities to ensure they meet our standards, and perform independent tests of our security and technology risk.
Our business leaders must make technology decisions constantly. TRM makes sure they have the tech risk information they need to make good decisions. Associates within TRM are highly-skilled information security, cybersecurity, site reliability engineering, technology, and risk management professionals. They have a wealth of experience and a demonstrated ability to add value with their advice and to deliver high-impact results.
As the Senior Manager, Technology Change Risk Oversightyou will play a key role in the review, risk identification, risk assessment, reporting, and effective challenge of technology processes, controls, and capabilities, including but not limited to material and high risk technology changes. You will provide subject matter expertise, oversight, and effective challenge of key Technology areas such as cloud services, enterprise architecture, cloud migrations, and overall technology deployments. As part of the second line of defense, this position will also collaborate closely with associates in first line Cyber, Technology, the Lines of Business, as well as other second line of defense risk management offices to perform and support evaluations of the effectiveness of the firm's controls infrastructure and offer independent advice and recommendations regarding ways to further mature the firm's cyber risk management capabilities.
Finally, as a member of a growing organization, you will have the opportunity to shape and further refine your portfolio commensurate with the priorities of the organization and the company. The demands and high-visibility nature of this position requires an expert with a proven ability to work independently in a fast-paced environment and who can begin contributing immediately.
Essential Functions (Responsibilities):
Provide technical leadership in assessing the practices of designing, developing, testing and implementing cloud native solutions to crucial business problems through thoughtful use of industry best practices and Capital One policy.
Evaluate proposed and approved cloud technical solutions for automation, resiliency, performance, scalability, and security including appropriate tradeoffs, risks and opportunities
Evaluate/assess complex technological and business environment migrations to the cloud and integrated end-to-end solution options
Build and maintain relationships with technical leaders, business owners, engineers and other stakeholders to understand and evaluate implementation plans, business priorities and technical solutions to ensure risk are well communicated and understood by the key stakeholders
Keep up-to-date on cutting edge technology, standards, protocols and tools in areas relevant to the rapidly changing environment at Capital One, specifically cloud native architecture, serverless, and emerging AWS services
Demonstrate strong analytical, problem-solving, and decision-making skills
Communicate and drive highly complex technology solutions to broad audiences including executives, business leaders, product managers, legal experts, security specialists and software engineers
Define, structure and plan work independently
Perform independent risk assessment of our cloud environment focusing on architecture, engineering, networking, governance.
Provide expertise and advice regarding the effectiveness of device configurations, IT architecture, or IT engineering solutions
Consult with risk owners on the design and implementation or adjustment of mitigating controls associated with emerging technologies
Draft and publish independent reports for risk owners, senior management, and other stakeholders regarding risks associated with new or emerging technologies
Basic Qualifications:
Bachelor's Degree or military experience
At least 6 years of experience managing, consulting, auditing, or working in the fields of information security or informationtechnology
At least 3 years experience with Public Cloud implementations
Preferred Qualifications:
Master's Degree in Computer Science or in an Engineering discipline
Professional certification (AWS Certified Solutions Architect, AWS Certified Security Speciality, AWS SysOps Administrator, or Certified Information Systems Security Professional (CISSP))
Experience with Information Security at the policy, architecture or implementation level
Ability to communicate clearly and to interact effectively at all levels of the organization, and to influence as warranted and appropriate to drive to consensus
Experience with identifying and communicating key risks related to cloud native implementations and architectures
Experience drafting reports or analytic assessments for senior management
Experience with analysis of emerging threats and reports that describe the implications of threat(s) and opportunities to executives or senior decision-makers
Passion and expertise in cybersecurity and technology risk, with an ability to be confident, respectful, and articulate when registering dissenting or unpopular opinions
Ability to manage multiple high-visibility and high-impact projects while maintaining superior results
Execution oriented and a self-motivator
Experience with threat modeling frameworks (STRIDE, OWASP Top 10, MITRE ATT&CK)
Familiarity with controls and control frameworks ( NIST Cybersecurity Framework, NIST 800-53, CIS Top 20, ISO, COBIT.)
Ability to work independently and in a team, taking a lead role on projects when necessary
Prior experience working in financial services or other highly-regulated sectors
Experience working in a hybrid IT environment that includes both traditional on-premises data centers and public cloud infrastructure (e.g., AWS, Azure, Google Cloud)
Experience with OpenStack
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
This role is Hybrid, with associates expected to consistently spend three days per week in the office.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $229,900 - $262,400 for Sr Manager, Cyber TechnicalRichmond, VA: $209,000 - $238,500 for Sr Manager, Cyber TechnicalNew York, NY: $250,800 - $286,200 for Sr Manager, Cyber TechnicalRiverwoods, IL: $209,000 - $238,500 for Sr Manager, Cyber Technical
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at ************** or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to **********************
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
$250.8k-286.2k yearly 1d ago
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Information Technology Professional
U.S. Navy 4.0
Information technology professional job in Hampton, VA
To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34
At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security.
SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION
SYSTEMS TECHNICIAN
When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission.
CRYPTOLOGIC TECHNICIAN NETWORKS
As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity.
INTELLIGENCE SPECIALIST
Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything.
PAY AND BENEFITS
From the day you start, youll receive:
Competitive salary
Potential to earn a bonus upon enlistment
Free health insurance
Free housing
A retirement plan
Paid training
College credit
EDUCATION OPPORTUNITIES
Navy College Program and Tuition Assistance
Post-9/11 GI Bill, up to 100% tuition
Professional credentials and certifications
College credit hours toward a bachelors or associate degree through the American Council on Education
QUALIFICATIONS AND REQUIREMENTS
U.S. citizen or equivalent
High school graduate or equivalent
17 years of age or older
General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before.
WORK ENVIRONMENT
These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat.
PART-TIME OPPORTUNITIES
Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes.
Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors.
RequiredPreferredJob Industries
Government & Military
$57k-82k yearly est. 36d ago
Become a Surrogate and Help Create a Family While Supporting Your Own
Inclusive Surrogacy
Information technology professional job in Moyock, NC
Surrogacy gives you the opportunity to make an extraordinary impact in someone's life while strengthening your own family's future.
Whether you are a stay-at-home mom looking to supplement your household income or plan to continue working, surrogacy allows you to support a deserving individual or couple on their journey to parenthood while being fully supported throughout the process.
If you are emotionally, physically, and financially stable, have strong communication skills, and feel called to help create a family, this could be a meaningful and rewarding path forward.
Choose your own Intended Parent match
Immediate matches available
Choose the compensation package that is right for you
About Inclusive Surrogacy
Inclusive Surrogacy's mission is to uplift and empower aspiring parents by making the surrogacy journey accessible, supportive, and financially attainable.
As a boutique agency, Inclusive Surrogacy provides highly personalized guidance so every surrogate and intended parent receives dedicated attention, compassion, and care. The agency is committed to creating a welcoming and inclusive path to parenthood that honors individual journeys and celebrates diverse families.
Surrogates receive ongoing support and are empowered to make informed decisions, including selecting the compensation package that best reflects their needs, comfort, and value.
Surrogate Qualifications
Women ages 21 to 43
Must have given birth to at least one child in your care
Uncomplicated pregnancies and deliveries with OB/GYN approval to become pregnant
Living in a stable and supportive environment
U.S. citizen or permanent resident
Healthy, non-smoking lifestyle; drug- and vape-free
No felony convictions
Willing to sign HIPAA and legal agreements (attorney consultation provided)
Not receiving government financial assistance such as food stamps, housing aid, or cash assistance
No prior surrogacy experience required
Pre-Pregnancy Benefits
All IVF-related travel expenses covered for you and a companion, including childcare, lost wages, meals, and travel
300 dollar monthly allowance after contracts are signed
500 dollar start-of-medication fee
1,000 dollars per transfer attempt paid immediately
Independent legal counsel provided at no cost
Personal escrow advocate to ensure timely payments
4,000 dollars or more in expected pre-pregnancy benefits
Benefits During Pregnancy
24/7 coordinator support
300 dollars per month wellness allowance for singleton pregnancies
$38k-68k yearly est. 7d ago
Technical Support Specialist
CSA Global LLC 4.3
Information technology professional job in Norfolk, VA
Job DescriptionDescription:
For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.
Client Solution Architects (CSA) is currently seeking a Technical Support Specialist to support a program at Norfolk, VA.
This position is contingent upon award.
How Role will make an impact:
Technical Proficiency:
Computer networking concepts, protocols, and security methodologies System performance and availability monitoring Network access, identity, and access management (e.g., Public Key Infrastructure)
Remote access technologies Systems administration concepts Common network tools (e.g., ping, traceroute, nslookup)
Electronic device functionality (computers, network components, peripherals)
Operating System command line execution (e.g., ipconfig, netstat)
Cloud computing service and deployment models (SaaS, IaaS, PaaS)
Network protocols (TCP/IP, DHCP, DNS)
Security Awareness:
Cybersecurity principles, threats, and vulnerabilities National and international cybersecurity laws, regulations, and ethics Organizational IT user security policies (e.g., account management, access control)
Data security standards (PII, PCI, PHI)
Information classification, compromise procedures, and incident management processes
Support and Service Delivery:
Risk management processes (assessment and mitigation)
Incident data analysis and trend identification Service desk best practices
Customer service and communication skills
Technical training development and delivery Incident tracking and solution database management
Trouble ticketing system utilization (incident, problem, event documentation)
Standard Operating Procedure (SOP) development and maintenance
Requirements:
What You Will Need to Join Our Award-Winning Team:
Clearance: Must possess and maintain an active Secret Clearance
Two (2) years of related experience in industry, federal or DoD InformationTechnology (IT)/Help Desk support.
IAT I Certification: A+, Network+, SSCP, CND, OR CCNA
What Sets you apart:
IAT II Certification: CCNA, Security+, CND, OR SSCP
$42k-78k yearly est. 28d ago
Help Desk Technician / Tier III Support
People Technology and Processes 4.2
Information technology professional job in Norfolk, VA
PWS Title: Help Desk Technician / Tier III Support
Clearance Type: Top Secret
Contingent upon award*
Responsibilities:
Troubleshoot and resolve complex technical issues escalated from Tier I and Tier II. This includes problems related to network connectivity, virtual desktops (VDI), domain authentication, print services, and application access. Provide rapid and effective response to maintain user productivity.
Process AMC tickets by performing endpoint provisioning, IP address assignment via DHCP or static configuration, switch port activation, DNS/DHCP updates, and port security validation. Ensure changes are logged, tested, and documented per change control policy.
One FTE is designated to provide concierge-level IT support for approximately 75 General Officers and VIP users. This includes rapid response to service disruptions, proactive system checks, and discreet, onsite or remote assistance tailored to executive schedules.
Assist with user account creation, disabling, unlocking, and access troubleshooting across Active Directory (AD), VDI, and other DISA-managed systems. Ensure changes are compliant with security protocols and properly authorized.
Use the approved ticketing system to document, assign, update, and close service requests. Maintain professional, customer-focused communication throughout the ticket lifecycle to keep users informed of progress and resolution timelines.
Maintain internal troubleshooting guides, resolution SOPs, and AMC process documentation. Contribute to the creation of job aids and training materials to improve Help Desk efficiency and reduce repeat incidents.
Provide IT continuity support during Continuity of Operations (COOP) events, including prepositioning of equipment, alternate site readiness, and user migration assistance.
Assist with enclave monitoring tools to track system health, identify trends, and escalate alerts to Network Engineers or Cybersecurity Technician as needed. Contribute to weekly and monthly performance summaries submitted to the Site Lead and Program Manager.
Qualifications
Required Qualifications:
Minimum 4-6 years of IT support experience, preferably in DoD or classified environments.
Ability to resolve complex end-user issues related to hardware, VDI, networking, and software systems.
Strong customer service skills, particularly in supporting senior leadership and VIP personnel.
Familiar with ITSM tools (e.g., Remedy, ServiceNow), AMC tasking, and COOP operations.
Security+ Certifications and ITIL Foundations (preferred)
$65k-92k yearly est. 16d ago
Computer Field Technician
Bc Tech Pro 4.2
Information technology professional job in Norfolk, VA
Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us!
Job Description
This is a
Computer Field Technician Position
doing hardware repairs and installations on laptop and desktop units. To be successful in this position,
you must have prior experience with laptop and desktop hardware.
Job Details:
This is a 1099/per call position
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 4-6 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
$36k-50k yearly est. 10h ago
Site Support Personnel
Constellis 4.8
Information technology professional job in Moyock, NC
The Site Support Personnel provides essential day-to-day support across facility operations, grounds maintenance, cleaning, and junior training support tasks. This position is a versatile role critical to maintaining the functionality, appearance, and operational readiness of the training site. The ideal candidate is dependable, adaptable, and comfortable working in both indoor and outdoor environments.
Key Responsibilities:
Assist with routine facility upkeep, including light repairs, organization, and supply restocking
Perform grounds maintenance duties such as mowing, trimming, and general landscaping
Support cleaning schedules for common areas, classrooms, restrooms, and lodging spaces
Set up and break down equipment or materials for training exercises and events
Act as a junior role-player during training scenarios as directed
Transport tools, equipment, or supplies across site locations
Ensure work areas are safe, clean, and compliant with company policies
Provide general support to training staff and instructors as needed
Perform other duties as assigned by supervisors
Qualifications:
High school diploma or GED
Must be 18 years of age or older
Ability to lift up to 50 lbs and perform physical labor in various weather conditions
Strong work ethic, punctuality, and willingness to learn new tasks
Ability to work independently and as part of a team
Must pass a background check and drug screening
Reliable transportation to and from work site
Preferred Attributes:
Previous experience in groundskeeping, janitorial work, or facility maintenance
Familiarity with basic tools, lawn care equipment, or cleaning supplies
Interest or prior exposure to training environments, law enforcement, or military settings
WORKING CONDITIONS
Work is typically based in a busy office environment and subject to frequent interruptions. Business work hours are Monday-Friday standard core hours, however some extended or weekend hours may be required.
$46k-62k yearly est. 3d ago
IT Technician 3 with POR (Program of Record) experience and Secret Clearance
Watershed Security
Information technology professional job in Norfolk, VA
JOB DESCRIPTION Watershed Security, is a Veteran Owned Small Business with over 20 years Cybersecurity and Government Contracting experience. Watershed is looking for a Navy Program of Record (POR) Technician to install, troubleshoot and operate NAVY POR systems on Military Sealift Command vessels. Work will be onsite in Chesapeake and Norfolk Virginia and will require extensive travel.
REQUIRED QUALIFICATIONS
Must have a DoD Secret Clearance
Work will occur at contractor facilities in Chesapeake Virginia and at Navy facilities in the Norfolk area.
Extensive travel will be required to CONUS and OCONUS locations
Possess or be able to obtain a US Passport within 1 month of hire
Must possess an IAT II-level security certification as outlined in DoD 8570.01-M
Must have at least 7 years of progressive IT experience, with recent POR experience within the past 3 years
Must possess Subject Matter Expert-level knowledge and/or skill set in building, deploying, and/or providing tier 2/3 support in at least one of the following systems: CANEs, ADNS, COMPOSE 4.0.x, GCCS 4.1.1.2, CENTRIXS Block 0/1/2, and/or CND systems
Must possess knowledge and/or skill set in some or all of the following areas: enterprise-level tier 2/3 computer network support, server virtualization software (VMWare or Microsoft Hyper-V) usage, workstation image deployment, Microsoft Active Directory user and group administration, TMG, IAV patching, CTO/EXORD/OPORD implementation, HBSS configuration, WSUS configuration, Naval Fleet NOC engagement
DESIRED QUALIFICATIONS
Experience managing small teams to coordinate the installation and maintenance of Navy IT systems in accordance with established policies and procedures
Should be able to lift items of 50lbs or less and be able to navigate uneven work surfaces in the environment
Must be able to efficiently communicate with senior leadership on the status of activities being performed
Must be able to effectively manage team member activities to ensure complete success in resolving the problems being encountered by the user base.
PAY RANGE
Final salary is influenced by factors such as location, contract labor categories, experience, skills, education, and certifications. Watershed offers competitive compensation, medical and dental benefits, educational reimbursement, 401K plans with matching, 15 days of PTO to start and 11 paid holidays per year. The proposed salary range for this position is: $80,000 - $102,000 USD
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
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$80k-102k yearly 12d ago
Information Technology
Vp 3.9
Information technology professional job in Norfolk, VA
InformationTechnology Careers Provide:
Competitive Pay and Benefits
Job Security and Stability
Global Impact and Purpose
Constant Innovation and Technology
Diverse Career Paths
Are you interested in learning a skilled trade in the InformationTechnology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the informationtechnology sector?
Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand informationtechnology industry.
Even if you have no obvious prior informationtechnology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving.
If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start.
Our partner school is fully committed to assisting students achieve their goal of careers in the InformationTechnology field by providing graduates with access and introductions to hiring managers who are ready to hire!!!
We encourage you to ask about their career placement program and success rates.
What's in it for you?
Evolving, innovative, and high demand industry.
Long term opportunities.
Accelerated Path to New Career.
Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time.
Industry Certifications Recognized by Employers.
A degree is not necessary to move into a career in InformationTechnology.
Courses are offered throughout the year to accommodate your schedule.
Classes are held in Tampa, Florida at an expanded 15 acre campus.
Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction
Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH)
Class size averages 15-20 students, with two cohorts per month
Our partner school proudly accepts GI Bill funds.
Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.
$40k-84k yearly est. Auto-Apply 60d+ ago
Tech Support Analyst I (Bilingual English/Spanish)
Adpcareers
Information technology professional job in Norfolk, VA
ADP is hiring a Technical Support Analyst (Bilingual English/Spanish).
Are you ready to join a company offering career advancement opportunities throughout your career journey?
Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?
Are you looking for an inclusive environment with a culture of collaboration and belonging?
If so, this may be an opportunity for you. Read on and decide for yourself.
As a Technical Support Analyst, you will provide on-the-spot technical support for ADP products and help clients with product hardware, software, and operating system issues via phone or remote access. You'll also support product upgrades, maintenance, and diagnostics.
To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.
Ready to #MakeYourMark? Apply now!
To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos
WHAT YOU'LL DO:
Responsibilities
What you can expect on a typical day:
Assist Clients with technical support, product upgrades, maintenance, diagnostics, and more -- providing unmatched service that allows our technologies to deliver and exceed client expectations. You will effectively troubleshoot, replicate, and develop creative solutions for client challenges, escalating to second-level support if needed.
Serve as the Subject Matter Expert for industry-standard technology, such as browser web support, user access issues, website customization, etc., while continuing to stay up-to-date on emerging technology and trends and remaining proficient on networks, operating systems, hardware, software, databases, browsers, and related products.
Be the liaison between Implementation, Client Services, Management, and Corporate Support to ensure high impact challenges are resolved in a timely and satisfactory manner.
TO SUCCEED IN THIS ROLE:
Required Qualifications
1+ years of Customer Service experience
(Bilingual English/Spanish)
$44k-78k yearly est. 3d ago
208475 / Senior Desktop Support Consultant
Procom Services
Information technology professional job in Smithfield, VA
Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada. With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest “Canadian-Owned” IT staffing/consulting company.
Procom's areas of staffing expertise include:
• Application Development
• Project Management
• Quality Assurance
• Business/Systems Analysis
• Datawarehouse & Business Intelligence
• Infrastructure & Network Services
• Risk Management & Compliance
• Business Continuity & Disaster Recovery
• Security & Privacy
Specialties• Contract Staffing (Staff Augmentation)
• Permanent Placement (Staff Augmentation)
• ICAP (Contractor Payroll)
• Flextrack (Vendor Management System)
Job Description
Worked in Desktop Support Role for Atleast 5 Years in user community supporting few thousand user community
Deploy Office2013 to aprox 2500 Desktops / Laptops in a phases
Work with other teams and get the desktops / Laptops ready for E-mail migration
Debug for any Desktop issues during office 2013 deployment.
Qualifications
Microsoft Office 2013
Windows 2008, Windows 7
Deploy office 2013 to few thousand machines
Need to work on Script to deploy Office 2013 to all client machines as ITCM tool is not working
Exp in Windows 2008, Windows 7 Environments
Done Mass Roll outs of Office 2013 to users at various locations across USA.
Location is Smithfield VA or Lisle, Chicago
Additional Information
Candidates need to have demonstrated Office 2013 experience, Windows Admin, Deployment, Scripting, Desktop Support.
$44k-65k yearly est. 60d+ ago
Defense Information Systems Network Administrator
Amentum
Information technology professional job in Suffolk, VA
This position is for Defense Information Systems Network- Infrastructure Services (DISN-IS) Liaison of the C5I Requirements Directorate (N6), supporting the Programs (N66) Division, at the Navy Information Dominance Forces (NAVIFOR) Headquarters.
The Naval Circuit Management Office (NCMO) develops and manages the strategies for the Department of the Navy's portion of the DISN-IS and non-DISN-IS, Including global subscription and capacity planning. This includes the ordering, consolidating and Integrating of all Navy terrestrial long haul communications requirements and associated program planning actions under the Department of the Navy (DON). As DOW's Program Manager for the Terrestrial long Haul Leased program, the NCMO provides centralized management for funding and record-keeping which enables the DON to have a one-stop-shop for the terrestrial long haul leased requirements in support of the Department of War's (DOW) DISN-IS and access program. This further satisfies DOW's requirement for a centrally managed process to track and account for long-haul telecommunications management and resources.
This DISN Infrastructure Services (DISN-IS) Liaison position is located on the Department of Defense Suffolk Complex, Suffolk, Virginia.
The DISN-IS Liaison serves as the control of the DON funding for the DISN-IS nodes and coordinates with agencies to appropriately manage the sharing of all DISN-IS Sites. The DISN-IS Liaison establishes and maintains a complete DON inventory of all DISN and Commercial leased Telecommunications circuits and equipment.
Serves as an expert of the DISN-IS Site database to include DISN-IS Site circuit Identification, bandwidth, services provided, ENR (aka…Facility Codes), and circuit GEOLOC (Geographical Location).
Maintains Inventory of all DISN-IS Sites with subscription relevant information, both current and projected DISN-IS site, as changes are made to the site's configuration. Any discrepancies Impacting DISN-IS site charges are Identified and addressed for accurate billing.
Evaluates the DISN-IS inventory for site capacity as TRs are received.
As required, reports out on current DISN-IS Site capacities per DISN-IS site database.
Works with other agencies/commands to appropriately coordinate/manage the ownership of DISN-IS Sites.
Plans and provides budget support for POM submission by providing information on DISN-IS needs for upcoming two years.
Fields customer and stakeholders' calls and inquiries as relates to DISN-IS Sites.
Identifies any changes to subscriptions sites resulting from relocations, Base Realignment and Closure (BRAC), and reorganizations or any potential for increase, decrease, or termination of local telecommunications bandwidth or services.
Responsible for transition of circuits resulting from the installation of the IPT-PE infrastructure by DISA. This includes writing Telecommunications Service Request (TSR) in DISA Store Front (DSF) to transition circuits from legacy equipment.
Portfolio Management as a Business Relations Management (BRM) for Echelon II organizations by keeping track of all circuits, specifications, contracts, and costs.
BRM's Identify opportunities to consolidate circuits, renegotiate contracts, or leverage new technologies to reduce expenses and improve performance.
It is possible to attend various conferences and coordinate with stakeholders, suppliers, and/or customers.
Support other agencies and services components that the US Navy is a stakeholder or partner in as directed.
Other duties as assigned by the NCMO Director.
Skills Knowledge
Knowledge of the principles and methods for planning or managing the Implementation, update, or Integration of information systems components.
Ability to compose, communicate, and present technical ideas effectively to Individuals or groups targeting presentation to the characteristics and needs of the audience.
Knowledge and skill to apply the architectural methodologies used in the design and development of Information systems, including the physical structure of a system's internal operations and interactions with other systems.
Knowledge of the principles and methods for monitoring, estimating, or reporting actual performance or the performance capability of information systems or components.
Skill in database management and application.
Ability to develop and maintain effective business relationships with organizational stakeholders.
Ability to assess customer needs, provide Information or assistance, resolve their problem, or satisfy their expectations.
Knowledge of telecommunications products and services.
Ability to preserve data integrity by entering and maintaining accurate data in all applicable databases: inputs data in a precise and exacting manner, staying cognizant of the impacts that can be caused by inaccuracies.
Ability to lead, influence, motivate, and challenge others, adapting style to situations or individuals encountered.
Ability to make sound, well informed, and objective decisions perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals.
Demonstrates ability to accept increasing levels of responsibility; seeks to enhance professional skills through relevant teaming experiences.
Minimum Skills and Requirements
3-5 years of relevant experience.
Customer focused with a courteous demeaner and professional bearing.
Possesses good communication skills.
Proficient with MS Excel, and able to both organize/search complex data sets as well as explain outputs to leadership.
Open to 0-10% Travel.
Must have an active Secret US Government Clearance. Note: US Citizenship is required to hold a Secret Clearance.
Preferred Qualifications
Bachelors in informationtechnology or in related field is preferred but not required.
Compensation Details:
$75,000 to $88,000
The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws.
Benefits Overview:
Our health and welfare benefits are designed to support you and your priorities. Offerings include:
Health, dental, and vision insurance
Paid time off and holidays
Retirement benefits (including 401(k) matching)
Educational reimbursement
Parental leave
Employee stock purchase plan
Tax-saving options
Disability and life insurance
Pet insurance
Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.
Original Posting:
01/23/2026 - Until Filled
Amentum anticipates this job requisition will remain open for at least three days, with a closing date no earlier than three days after the original posting. This timeline may change based on business needs.
Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.
$75k-88k yearly Auto-Apply 19d ago
IT Specialist
Vets Hired
Information technology professional job in Norfolk, VA
At the GS-11 and GS-12 level you will perform the below:
You will plan and schedule the installation of new or modified hardware and operating systems and application software to meet special requirements.
You will plan and conduct feasibility studies preliminary to acquisition, acceptance testing and/or evaluation of various Windows files, applications, e-mail, and servers.
You will provide technical support for all Window Server operating systems and user application software.
You will assure conformance to local information systems technical standards, procedures, and regulatory guidance
You will ensure system availability, functionality and efficiency of software systems.
You will analyze hardware reliability and utilization reports to identify and define problem areas.
Requirements Conditions of Employment
Must be a US Citizen.
Must be determined suitable for federal employment.
Must participate in the direct deposit pay program.
New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
Males born after 12-31-59 must be registered for Selective Service.
Successful completion of a pre-employment drug test (including marijuana) is required. A tentative offer of employment will be rescinded if you fail to report to the drug test appointment or fail the test. You will be subject to random testing.
You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal
This is a Cyberspace Workforce position, work role code System Administrator, proficiency level Intermediate.
The incumbent is required to obtain and maintain qualifications in DoDM 8140.03 Cyber Workforce Qualification and Department of Navy policies
Qualifications
GS-12: Your resume must demonstrate one year of specialized experience at or equivalent to the GS-11 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Examples of specialized experience must include most or all of the following: 1) Deploying, configuring, and managing Windows Servers and utilizing system support software for remote control, patch management, software distribution and operating system deployment; 2) Configuring and administrating backup applications used within the DOD for disaster recovery; 3) Monitoring, troubleshooting, and establishing business continuity for Active Directory Domain Services; 4) Installing, configuring and managing VMware and vSphere infrastructures; 5) Diagnosing system failures and correcting or advising responsible vendor of problem.
GS-11: Your resume must demonstrate one year of specialized experience at or equivalent to the GS-09 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Examples of specialized experience must include some or all of the following: 1) Assisting with deploying, configuring, and managing Windows Servers and utilizing system support software for remote control, patch management, software distribution and operating system deployment; 2) Monitoring and troubleshooting Active Directory Domain Services; 3) Installing, configuring and managing virtual networking environments; 4) Diagnosing system failures and correcting or advising responsible vendor of problem.
Additional qualification information can be found from the following Office of Personnel Management website: General Schedule Qualification Standards
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
Education
This job does not have an education qualification requirement.
Working Place: Norfolk, Virginia, United States Company : Vets Hired
$68k-98k yearly est. 60d+ ago
Information Technology
Veterans Prime, Inc.
Information technology professional job in Norfolk, VA
InformationTechnology Careers Provide:
Competitive Pay and Benefits
Job Security and Stability
Global Impact and Purpose
Constant Innovation and Technology
Diverse Career Paths
Are you interested in learning a skilled trade in the InformationTechnology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the informationtechnology sector?
Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand informationtechnology industry.
Even if you have no obvious prior informationtechnology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving.
If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start.
Our partner school is fully committed to assisting students achieve their goal of careers in the InformationTechnology field by providing graduates with access and introductions to hiring managers who are ready to hire!!!
We encourage you to ask about their career placement program and success rates.
What's in it for you?
Evolving, innovative, and high demand industry.
Long term opportunities.
Accelerated Path to New Career.
Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time.
Industry Certifications Recognized by Employers.
A degree is not necessary to move into a career in InformationTechnology.
Courses are offered throughout the year to accommodate your schedule.
Classes are held in Tampa, Florida at an expanded 15 acre campus.
Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction
Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH)
Class size averages 15-20 students, with two cohorts per month
Our partner school proudly accepts GI Bill funds.
Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.
$39k-75k yearly est. Auto-Apply 60d+ ago
Residential Support Technician
Pinnacle Treatment Centers 4.3
Information technology professional job in Newport News, VA
Full-time
(3:30 - Midnight or Midnight - 9 am )
**Shift Differential Available**
Position Overview: As a Residential Aide, you are a member of a multidisciplinary team, who is directly involved in providing quality care for patients in a residential addiction recovery environment. You will provide continuous patient care, supervision, interaction, role modeling appropriate behaviors, and are responsible for providing structure to and observation of patients that enter treatment.
Teammate Appreciation Benefits: At Pinnacle Treatment Centers, we value our teammates and offer a variety of benefits to support their personal and professional growth.
STAR LRP Eligibility: 90% of our facilities are eligible for the Student Loan Repayment Program.
Continuing Education: Access to over 600 free CEU courses to enhance your skills and knowledge. Partnership with Capella University to offer discounted tuition to PTC teammates.
Paid Time Off: Enjoy 18 days of PTO and 8 paid holidays to maintain work-life balance.
Diversity, Equity, and Inclusion Initiatives: Be part of a workforce that reflects the diversity of our patient population.
Schedule Flexibility: We offer flexibility to accommodate different schedules and preferences.
Merit-Based Increases: Opportunities for merit-based salary increases to recognize your contributions and growth.
Qualifications:
HS Diploma / GED (General Equivalency Diploma)
General knowledge or willingness to learn Microsoft Office suite (including Outlook, Teams, and Word).
Must possess a current valid driver's license in good standing in state of employment and be insurable by the designated carrier. This role is required to drive for company purposes. May require occasional travel up to 10%, including transportation of patients to appointments and/or other treatment locations within the local area. No overnight travel will be required for this position.
CPR/MANDT certification - training provided locally and updated as required.
Preferred:
Six (6) months experience working in a behavioral healthcare setting.
Basic knowledge of addiction and the recovery process.
Responsibilities:
Ensure the wellbeing of patients and provide a safe, positive, supportive, and structured environment.
Serve as a resource for new patients - introducing them to other patients and teammates, explaining programs and encouraging participation.
Be an active participant as part of the treatment team, providing continuous patient care, supervision, and interaction.
Demonstrate a positive, empathetic, and professional attitude towards patients and teammates always. When patient needs are not met, acknowledge and work to resolve concerns.
Act as a role model by applying de-escalation techniques, using active listening skills, using appropriate tone and volume of voice, providing a high frequency and variety of positive reinforcements, maintaining appropriate boundaries, and promoting a positive culture.
Assist in monitoring and maintaining the safety and security of the patients and the facility in collaboration with teammates.
Recognize that patient safety is a top priority by conducting safety checks, ensuring these checks are conducted at intervals in accordance with individualized supervision guidelines (e.g., 15-minute checks, 1-hour checks, etc.).
Document in patient records timely, accurately, and appropriately.
Provide transportation for patients or coordinate transportation with appropriate team members, as required.
Assist with AMA identification and intervention.
Perform other duties as assigned.
Join our team & Start Saving Lives Today
$34k-43k yearly est. 37d ago
IT Administrator
Power Monitors, Inc.
Information technology professional job in Virginia Beach, VA
Power Monitors, Inc. is seeking an experienced IT Administrator to join our team
of highly skilled engineers.
Basic Qualifications
- Experience maintaining Linux servers
- Experience in desktop administration for Linux, Mac and Windows PCs
- A strong networking background
- Ability to rapidly shift gears between multiple projects
- Ability to learn and apply new technology quickly & efficiently
Candidates with the following skills will be given preference
- Strong networking experience, especially with OpenVPN & IPSec
- Familiarity with MySQL/MariaDB
- Managing Amazon AWS hosts
- DevOps experience deploying and scaling web-based application
This is an on-site position.
Why Power Monitors?
Power Monitors, Inc. is the leading manufacturer of power quality analyzers and wireless power quality test equipment for residential, commercial, retail, institutional, industrial, and substation applications. Since 1986, we have been dedicated to helping utilities and their customers detect, measure, and remediate power quality issues worldwide.
We pride ourselves on:
24/7 Technical Support
Industry-leading power quality training
A robust line of wireless test equipment and software
A culture committed to innovation and outstanding customer service
Benefits
We offer a competitive and comprehensive benefits package, including:
Health, Dental, and Vision Insurance
Health Savings Account (HSA)
Supplemental Insurance Options
Employer-Paid Life Insurance
Paid Time Off (PTO)
401(k) Retirement Plan with Company Match
Education Reimbursement
Power Monitors, Inc. is an Equal Opportunity Employer.
If you're ready to take on the challenge and contribute to an innovative, growing company, we look forward to hearing from you!
$63k-92k yearly est. 60d+ ago
IT Technician II
Sea World 3.6
Information technology professional job in Williamsburg, VA
Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you!
Full-Time IT Technician II
The IT Technician II, will be supporting both Busch Gardens Williamsburg and Water Country USA
What you get to do:
Install, maintain and troubleshoot multiple POS systems and associated hardware.
Install, maintain and troubleshoot fiber optic and ethernet cabling.
Assist with new user network access setup.
Perform basic laptop and desktop hardware diagnostics and repair.
Perform service transition tasks according to ITIL methodology processes (Asset management, change management, knowledge management-SOP management)
Perform service operation tasks according to ITIL methodology processes (Event management, incident management, problem management, request fulfillment, access management)
Interact professionally with other departments and outside vendors.
Manage single projects to ensure they are completed on time, on budget, and according to the department's needs.
Interact with corporate IT and vendors to isolate and repair software issues remotely.
Assist users with laptop set up and testing.
Assist with troubleshooting logical/physical networking issues.
Assist with troubleshooting complex telephony issues.
Work with IT team members on event set ups and department moves.
Assist with repair parts and receiving process.
Other duties as assigned.
What it takes to succeed:
1-3 years of experience working with PC, Security Systems (CCTV and access control), Telecom, System Support and/or Network experience preferred.
High school diploma or equivalent
Must be 18 years old or older.
Must possess a valid, state-issued driver's license.
Working knowledge of Windows, Cisco IOS, and/or Avaya
Excellent written/verbal communication skills and be comfortable speaking over a radio.
Basic math skills
Basic analog phone troubleshooting skills
Able to recognize and address service design (according to ITIL methodology processes) concerns; to include service levels, availability management and information/physical security management.
Able to lift up to 75 pounds and push/pull up to 150 pounds.
Able to climb ladders and be comfortable working at heights up to 100 feet.
Comfortable working around fumes/dust/odor
Comfortable working around animals
Able to work in all weather conditions.
Available to work varying shifts/hours based on business need, to include opening, mid-, and closing shifts, nights, weekends, and holidays.
Available to support an on-call rotation to assist with after-hours needs.
The perks of the position:
Paid Time Off
Complimentary Park Tickets and Passes
Park Discounts on Food and Merchandise
Medical, Dental, and Vision Insurance
401K Retirement plan
Voluntary Insurance
Life Insurance
Disability Benefits
Tuition Reimbursement
Dependent and Health Care Flexible Spending Accounts
Employee Assistance Program
Legal Assistance Plan
EEO Employer:
SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.
$40k-84k yearly est. Auto-Apply 6d ago
IT Administrator
Paramount Industrial Comp
Information technology professional job in Norfolk, VA
The IT Administrator is responsible for maintaining the company's informationtechnology systems, ensuring reliable and secure operation of all computer networks, servers, and related hardware and software. This position provides technical support to employees, manages IT infrastructure, and ensures data security and system efficiency.
Key Responsibilities
Network and System Administration
- Install, configure, and maintain servers, workstations, and network devices (routers, switches, firewalls, printers, etc.).
- Monitor network performance and troubleshoot connectivity or performance issues.
- Manage user accounts, permissions, and access controls across systems.
- Ensure reliable backups and disaster recovery solutions are in place and tested regularly.
Technical Support
- Provide Tier 1 and Tier 2 technical support to employees for hardware, software, and connectivity issues.
- Maintain an IT helpdesk system and respond to service requests in a timely manner.
- Train staff on basic IT procedures, cybersecurity awareness, and software use.
Cybersecurity and Compliance
- Implement and maintain security protocols to protect company data and systems from unauthorized access or breaches.
- Regularly update antivirus software, firewalls, and other security measures.
- Conduct periodic system audits and vulnerability assessments.
- Ensure compliance with company policies and relevant data protection regulations (e.g., GDPR, HIPAA, PCI, CMMC, etc.)
Software and Hardware Management
- Install and update operating systems, business applications, and productivity software.
- Track IT assets and maintain inventory records of all hardware and software.
- Evaluate and recommend technology upgrades or replacements to support company growth and efficiency.
Project Management
- Assist with planning and implementing IT projects, including system upgrades, migrations, and integrations.
- Coordinate with third-party vendors and service providers for equipment purchases and support contracts.
Qualifications
Education and Experience
- Associate's or Bachelor's degree in InformationTechnology, Computer Science, or related field (or equivalent experience).
- 2-5 years of experience in IT administration or a similar technical role.
- Certifications such as CompTIA Network+, Security+, Microsoft Certified Systems Administrator (MCSA).
Knowledge, Skills, and Abilities
- Strong understanding of Windows and/or Linux operating systems.
- Proficiency in Active Directory, Office 365, and cloud-based environments (Azure, AWS, etc.).
- Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
- Excellent problem-solving and communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong attention to detail and commitment to data security.
Physical Requirements
- Prolonged periods sitting at a desk and working on a computer.
- May occasionally need to lift up to 25 lbs. for moving IT equipment.
Work Environment
- Primarily office-based.
- May require after-hours or weekend work for system maintenance or emergency troubleshooting.
$63k-92k yearly est. Auto-Apply 60d+ ago
IT Technician II
United Parks & Resorts Inc.
Information technology professional job in Williamsburg, VA
Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you!
Full-Time IT Technician II
The IT Technician II, will be supporting both Busch Gardens Williamsburg and Water Country USA
What you get to do:
* Install, maintain and troubleshoot multiple POS systems and associated hardware.
* Install, maintain and troubleshoot fiber optic and ethernet cabling.
* Assist with new user network access setup.
* Perform basic laptop and desktop hardware diagnostics and repair.
* Perform service transition tasks according to ITIL methodology processes (Asset management, change management, knowledge management-SOP management)
* Perform service operation tasks according to ITIL methodology processes (Event management, incident management, problem management, request fulfillment, access management)
* Interact professionally with other departments and outside vendors.
* Manage single projects to ensure they are completed on time, on budget, and according to the department's needs.
* Interact with corporate IT and vendors to isolate and repair software issues remotely.
* Assist users with laptop set up and testing.
* Assist with troubleshooting logical/physical networking issues.
* Assist with troubleshooting complex telephony issues.
* Work with IT team members on event set ups and department moves.
* Assist with repair parts and receiving process.
* Other duties as assigned.
What it takes to succeed:
* 1-3 years of experience working with PC, Security Systems (CCTV and access control), Telecom, System Support and/or Network experience preferred.
* High school diploma or equivalent
* Must be 18 years old or older.
* Must possess a valid, state-issued driver's license.
* Working knowledge of Windows, Cisco IOS, and/or Avaya
* Excellent written/verbal communication skills and be comfortable speaking over a radio.
* Basic math skills
* Basic analog phone troubleshooting skills
* Able to recognize and address service design (according to ITIL methodology processes) concerns; to include service levels, availability management and information/physical security management.
* Able to lift up to 75 pounds and push/pull up to 150 pounds.
* Able to climb ladders and be comfortable working at heights up to 100 feet.
* Comfortable working around fumes/dust/odor
* Comfortable working around animals
* Able to work in all weather conditions.
* Available to work varying shifts/hours based on business need, to include opening, mid-, and closing shifts, nights, weekends, and holidays.
* Available to support an on-call rotation to assist with after-hours needs.
The perks of the position:
* Paid Time Off
* Complimentary Park Tickets and Passes
* Park Discounts on Food and Merchandise
* Medical, Dental, and Vision Insurance
* 401K Retirement plan
* Voluntary Insurance
* Life Insurance
* Disability Benefits
* Tuition Reimbursement
* Dependent and Health Care Flexible Spending Accounts
* Employee Assistance Program
* Legal Assistance Plan
EEO Employer:
SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.
$39k-75k yearly est. Auto-Apply 4d ago
Junior Exercise Software IT Specialist
Brycetech
Information technology professional job in Suffolk, VA
BryceTech is a trusted leader in complex technology domains, delivering data-driven solutions in aerospace, biosecurity, and defense. We specialize in systems engineering, advanced analytics, and R&D program and strategic advisory support. Our clients - including NASA, DoD, HHS, DHS, and other civil and national security agencies - rely on us to drive mission success and accelerate innovation.
BryceTech has been recognized in the
Washington Technology
Fast 50 ranking of top high-growth small businesses for four consecutive years and received a GovCon Contractor of the Year Award in 2023, underscoring our strong growth, competitive positioning, and excellence in federal contracting. With a proven track record of winning sought after contracts, scaling high-performance teams, and executing on critical government missions, BryceTech presents a compelling opportunity for strategic partnerships in the GovCon space.
Job Description
BryceTech is looking for an entry level professional to take a supporting role in a team managing a DoD Software in a Kubernetes environment. This person will be responsible for supporting engineers in deploying applications, managing containerized workflows, maintaining Kubernetes clusters, and responding to any software performance issues during execution of events.
Responsibilities:
Writing basic code, debugging applications, and collaborating with more experienced developers to build and refine software solutions.
Shall provide contributions to CDRLs including presentation materials, technical reports, software documents, and training materials. Presentation materials include briefings at program and technical meetings, reviews, demonstrations, and other program events.
Shall support the use of the software within Joint Live Virtual Construct (JLVC)
Provide on-site technical support during JLVC exercises and wargames. Technical support includes troubleshooting software related issues during JLVC exercises/wargames. Issues can include, but not limited to, the Kubernetes cluster, connecting Kafka service, access issues and others that impact JLVC users during an active exercise/wargame.
Support the upgrade and deployment of ongoing software releases within the JLVC construct. This includes following a lifecycle process that moves code from Test to Production within the JLVC construct. Approved releases will be defined by the Prime Program Manager.
Troubleshooting technical issues, assisting with the installation and maintenance of software and hardware, performing routine system updates, and supporting senior IT staff in more complex projects.
Collaborating with other team members to resolve technical issues and contribute to the documentation of software processes.
Attend meetings / engage with the DevSecOps and Development teams as required. This includes attending (virtual) agile standups as requested by the Prime Program Manager.
Shall support tracking of issues identified during JLVC events through to resolution and assist the team in prioritizing issues required for upcoming JLVC events
Qualifications
Education: Desired Degree in Engineering or Computer Science
Experience: 0-3 years. Proficiency in basic programming languages like Java or C++ and a solid understanding of software development principles. Attention to detail. Familiarity with widely used systems like Windows and Linux is essential for managing and troubleshooting IT environments.
Clearance: This position requires at least an active DoD Secret Clearance
Travel: N/A
Additional Information
BryceTech offers a full range of benefits, including competitive salary, a comprehensive health plan including dental and vision coverage, company-paid life & disability insurance policies, 401(k) plan with company match, and an educational reimbursement program.
All your information will be kept confidential according to EEO guidelines.
$44k-57k yearly est. 21d ago
Learn more about information technology professional jobs
How much does an information technology professional earn in Suffolk, VA?
The average information technology professional in Suffolk, VA earns between $47,000 and $108,000 annually. This compares to the national average information technology professional range of $52,000 to $106,000.
Average information technology professional salary in Suffolk, VA
$71,000
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