Information technology professional jobs in Trenton, NJ

Junior Engineer, Technical Support, tier 2 Part time, onsite Princeton, New Jersey NIKSUN is the recognized worldwide leader in making the Unknown Known, by using next generation technology that revolutionizes the way networks and services are secured, protected, and managed. The company develops and deploys a complete range of award-winning forensics, compliance, security surveillance and performance management solutions for applications ranging from core infrastructures to edge and branch environments. We are offering a great opportunity for an ambitious, energetic, and motivated technical talent. Key Responsibilities: • Resolve issues for customers with problems, questions, or system operation regarding NIKSUN products and services • Proactively use time between calls to improve product/environment knowledge, perform customer follow up, or work on other departmental projects • Relay issues that are outside the scope of the Technical Support Department to the appropriate people or groups • Escalate effectively and efficiently all necessary issues to the appropriate resource for resolution and follow up • Participate in all departmental and individual training programs as directed • Perform other departmental tasks as needed Desired Qualifications: Experience in providing technical support to Global clients Knowledge of Network technologies, topologies (Ethernet) and protocols (TCP/IP, IPX/SPX, NetBIOS/NetBEUI) and Wide Area Networking a plus Strong knowledge of UNIX I Linux Operating Systems Knowledge of server and storage technologies. Ability to troubleshoot intermediate level hardware issues. Prior experience in Intel/IBM based platforms preferred Ability to make onsite customer visits for installation/troubleshooting of NIKSUN software Educational Requirements: Bachelor's degree in Computer Science, Network Engineering, MIS or equivalent and at least 3 years of experience in the field or in a related area Any major technical certification is a plus Physical Requirements: Ability to lift up to 40 lbs. Qualified applicants will receive consideration for employment without regard to age, race, creed, color, religion, sex, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, or protected veteran status.

Software Support Technician WHO WE ARE: Celerant Technology Corporation is a leading provider of premium, advanced retail management software for retail organizations. Our software, developed in-house, manages all areas of the retail business including point of sale, inventory management, warehouse, distribution, allocation, e-commerce, sales back office, advanced reporting and more. We give retailers the capabilities necessary to run their operation both efficiently and profitably. Celerant is a successful software company that is rapidly expanding. The main headquarters are located in Staten Island, New York, as well as additional satellite offices in California, Georgia and Texas. Our future headquarters are located in Iselin, New Jersey. Celerant's staff consists of several departments including Marketing, Sales, Development, Quality Assurance Testing, Hardware, Implementation and Training, and Technical Support. For more information, visit us at ***************** The ideal Technical Support candidate should be detailed orientated, possess the ability to work effectively with co-workers and end users, and exhibit outstanding customer service skills. RESPONSIBILITIES: - Answer phone calls and email inquiries from users and provide technical support/guidance to resolve issues. - Log all incidents into the department call tracking system as per departmental standards. - Assist in the creation of knowledge base articles as they pertain to the present and future environment - Work on unresolved issues from evening and weekend shifts. - Escalate any possible wide spread issues to the Technical Support Manager as identified by e.g., high volume of calls pertaining to a similar issue, etc. - Support Implementation/Training Team with any customer issues. SKILL REQUIREMENTS: - BA or equivalent degree in Computer Science, Information Technology, or related field. - Basic SQL knowledge preferred. - Relational database experience is a plus.

Key Responsibilities Provide day-to-day IT support to radiologists, staff, and hospital clients across the U.S. Manage system connectivity and secure access for remote radiologists (VPNs, PACS, RIS, etc.) Troubleshoot issues related to network access, remote imaging systems, login credentials, and workstation setups Coordinate with hospital IT departments during onboarding and configuration Maintain documentation of system setups, logins, troubleshooting steps, and procedures Monitor performance of technical infrastructure to proactively identify and resolve issues Collaborate with leadership to implement process improvements and ensure HIPAA-compliant data handling Ability to work with podcast studio for production and editing. Videography Qualifications 2+ years of experience in IT operations, technical support, or systems administration (healthcare or telemedicine preferred) Familiarity with remote access tools, VPNs, PACS, RIS, and Windows environments Strong troubleshooting skills and a proactive, solution-oriented mindset Excellent communication skills for interfacing with both technical and non-technical users Ability to manage multiple tasks in a fast-paced, mission-critical environment Proficiency in Microsoft Office Excel programing Must be able to work on-site five days per week in Moorestown, NJ Company Description Excalibur is a growing teleradiology company committed to delivering high-quality services through modern, efficient, and secure systems. Visit our website at ******************** Excalibur is a growing teleradiology company celebrating 25 years. Joint Commission Accredited

Primary Skill: Windows/Linux Dedicated Compute, Cassandra, Splunk/Dynatrace, Kafka, Cockroach DB, Redis. 3+ years of Splunk and/or Dynatrace. Must be able to work with these tools fluently, using just keywords from an application issue to find root cause. Ability to set up monitoring within these tools is a plus. Strong knowledge of UNIX/LINUX and Windows server with Administration experience. Applications - Java, SQL, Autosys, Spring Boot, Kafka, Cockroach DB, Redis. Previous experience with Remedy incidents/changes/PKE/PBI and JIRA. Roles & Responsibilities: Individuals will work in production support within Global Wealth and Investment Management line of business, focused on trading and order entry. Support Services include incident management (single user, branch outages, and infrastructure triage), coordination with problem management, constant knowledge building, identification implementation of process improvements, including but not limited to runbooks, monitoring, alerting, working with partner teams on process gaps, technology gaps, or stability concerns. Will be accountable for timely updates (including senior leadership) and restoration of all production application issues. Provide day-to-day application support for aligned applications by reviewing pertinent logging (including platforms with limited documentation) Drive for root cause analysis to application outages and provide quick service restoration (including single user and branch issues) Improve application stability and reduce errors present in the environment. Work closely with technology infrastructure teams, development, and testing teams in supporting integrated/independent releases, software/hardware upgrades, server upgrades, etc. Reduce Development escalation and ensure issues are resolved within the team. Proactively monitor and manage the production environment. Act as the point of escalation for the business and manage end-user client relationship. Ability to support nights/weekends for on-call coverage, including monthly release-related events.

Job Title: Desktop Specialist Skills: Desktop Specialist, Help Desk, IT Support, Architecture, L1/ L2 assessment of network systems, infra VC collaboration end-user engagement able to correlate to Microsoft apps O365, patch management, exposure to EDR, DSM tools, Microsoft Teams, Zoom, Genesys, Experience: 8 Years+ Job Location: Princeton, NJ Full Time and Onsite We at Coforge are hiring Desktop Specialist with the following skillset: We are seeking an experienced IT professional to deliver comprehensive technical support to senior leadership, including the CEO, and end users across Coforge offices. This role ensures seamless IT support during leadership meetings and conferences, while managing day-to-day IT-related issues for executives and staff. The position involves both remote and on-site support, proactive troubleshooting, and maintaining high service standards in a fast-paced enterprise environment. Key Responsibilities: Provide executive-level IT support for senior leadership, ensuring minimal disruption during meetings and conferences. Deliver remote and on-site end-user support across Coforge offices. Manage laptop allocation, maintenance, and troubleshooting for hardware/software issues. Perform basic network, systems, and infrastructure troubleshooting. Ensure smooth functioning of Microsoft 365 applications and other collaboration platforms (Teams, Zoom, Genesys). Handle patch management, EDR, and DSM tools for endpoint security and compliance. Support connectivity issues related to ILL/MPLS/SD-WAN. Collaborate with OEMs, resellers, and service providers for escalations (L3/TAC level exposure desirable). Maintain documentation and provide timely updates to stakeholders. Occasional travel to Coforge offices for business-critical IT support. Mandatory Skills: L1/L2 assessment of network, systems, infra, VC, collaboration tools. Strong knowledge of Microsoft apps, O365, patch management. Exposure to EDR, DSM tools, and enterprise collaboration platforms (Microsoft Teams, Zoom, Genesys). Hands-on experience in executive support within a fast-paced enterprise ecosystem. Understanding of connectivity technologies: ILL/MPLS/SD-WAN. Desirable Skills: L3/TAC level exposure with OEMs, resellers, and service providers. Advanced troubleshooting and escalation management. Skills to be Evaluated On: L1/L2 troubleshooting of network, systems, infra, VC, collaboration tools. Ability to correlate issues with Microsoft apps, O365. Patch management and endpoint security (EDR, DSM tools). Proficiency in Microsoft Teams, Zoom, Genesys. Connectivity troubleshooting (ILL/MPLS/SD-WAN). Executive support experience in enterprise environments. Key Attributes: Strong communication and problem-solving skills. Proactive approach with attention to detail. Ability to work independently and under pressure.

Intepros is working with our local client to hire a dedicated Help Desk Engineer to serve as an onsite technical resource supporting end users, systems, and core IT infrastructure. This is a full-time opportunity for someone who enjoys being hands-on, solving problems, and owning the support experience for a client environment. In this role, you'll act as the primary IT presence at the client site, delivering excellent customer service and handling everything from desktop support to basic network troubleshooting. This is a Fulltime role, training will happen in Conshohocken, PA and this role will sit in North Wales, PA... 🔧 What You'll Be Doing: • Provide onsite Help Desk support for end users • Troubleshoot Microsoft (Office 365) and line-of-business applications • Support hardware including workstations, servers, and printers • Assist with network issues (WAN/LAN, routers, switches, firewalls, WiFi) • Support network security tools and practices • Assist with VoIP system support • Administer Active Directory (users, GPOs, OUs, permissions, etc.) • Support backups and disaster recovery processes • Provide basic VPN and Remote Desktop support • Monitor system alerts via RMM tools and respond to service tickets • Participate in an after-hours on-call rotation • Serve as the SME for assigned technologies and systems ✅ What We're Looking For: • Strong communication and customer service skills • Solid troubleshooting and problem-solving ability • Able to prioritize and multitask in a fast-paced environment • Familiarity with common Help Desk tools and workflows • Strong technical aptitude with eagerness to learn

IT Support Technician (Tier 1 Service Desk) Compensation Range: $24 - $28 per hour | Commensurate with experience Travel: Occasional field travel throughout Greater Philadelphia (PA) The IT Support Technician delivers frontline technical assistance across hardware, software, and end-user systems. The role centers on responsive customer support, accurate issue tracking, and ensuring incidents are resolved promptly or routed to the appropriate next-level team. Responsibilities Act as the initial contact for incoming technical support requests. Troubleshoot and resolve Level 1 issues involving desktops, laptops, peripherals, and core applications. Hand off more advanced or specialized issues to Tier 2/engineering teams when required. Document incidents thoroughly, maintain ticket accuracy, and monitor items through closure. Provide support to users both remotely and onsite, depending on need. Oversee the Level 1 support queue to ensure timely acknowledgment and follow-through. Maintain a customer-focused, solution-driven support experience. Identify recurring problems and suggest improvements to workflows or documentation. Stay current on supported systems, devices, and operating environments. Qualifications 1+ year of experience in help desk, desktop support, or similar IT function (healthcare environment helpful). Strong communication and customer service skills. Practical troubleshooting knowledge across hardware, Microsoft products, and operating systems. Basic understanding of TCP/IP networking concepts. Experience supporting printers, endpoint devices, and telephony equipment. Detail-oriented with the ability to follow established support protocols. Familiarity with ITIL practices (incident, problem, change) is beneficial. Must have a valid driver's license and personal vehicle for occasional field travel. Education Bachelor's degree preferred Associate's degree required Certifications (Preferred) CompTIA A+ CompTIA Network+ CompTIA Security+

Summary of Job: The IT Support Manager will be responsible for overseeing daily support operations, managing a team of IT support technicians, and ensuring that all technical issues are resolved promptly and efficiently. This hands-on role will support the team as needed, helping end-users in resolving hardware and software issues. This role requires strong leadership skills, a deep understanding of IT systems, and the ability to communicate effectively with both technical and non-technical staff. The ideal candidate will have a proven track record in IT support, excellent problem-solving abilities, and a commitment to delivering high-quality service. Key responsibilities include developing support policies, monitoring performance metrics, and collaborating with other departments to implement new technologies. The IT Support Manager will also be responsible for training and mentoring team members, monitoring budget spend and ensuring compliance with security protocols. This position offers the opportunity to work in a dynamic environment, contribute to the growth of the organization, and stay up-to-date with the latest technological advancements. Primary Responsibilities: Lead the internal IT support team in our day-to-day IT operations, equipment provisioning, user access management, endpoint maintenance, & contributing to the overall improvement of our IT stack Manage deployment, configuration, and lifecycle of endpoints, operating systems, and core applications (i.e., Microsoft 365, Teams, ERP systems) Manage outsourced 1st level tech support vendor/team Develop and implement support processes that drive efficiency and scalability for the team Establish and track KPIs, SLAs, and user satisfaction metrics to measure service performance Oversee asset management process, drive improvements to efficiency and accuracy Support onboarding / off-boarding employees across all corporate systems Train, coach, and mentor IT support team Partner with other IT teams (infrastructure, cybersecurity, business applications) to escalate and resolve complex issues Assist end-users as needed in resolving software and hardware issues Required Experience and Education: 7+ years relevant experience, 3+ in a team leadership role Bachelor's Degree Required Skills/Knowledge: Previous help desk experience including supervisory roles Exceptional customer service skills with a problem-solving attitude Strong organizational and time management skills with the ability to prioritize and manage multiple tasks Exceptional communication skills - able to explain complex technical concepts in clear, simple terms to non-technical users Proven ability to document procedures, maintain asset records, and create knowledge base content Team leadership and mentoring associates; team player who can collaborate in a productive fashion Strong technical proficiency with Windows, Android and iOS environments, Microsoft 365, Teams, and standard business applications Experience managing Active Directory, group policies, and identity management processes Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN, wireless connectivity) Experience with endpoint management tools (i.e. SOTI, Microsoft Intune, SCCM, or equivalent) Experience with helpdesk/ticketing platforms, including configuration, automation, and analytics/reporting (i.e., ServiceNow, Jira, Zendesk, etc.) We offer a competitive salary of $95k-$110k. Excellent benefits which include medical, dental and vision. Eligibility in benefit plans begin the first of the month following 60 days of employment. Six (6) days of sick leave; two (2) weeks of vacation accrued throughout the year; nine (9) Company Paid Holidays and a 401K Plan with employer match. EOE without regard to race, color, religion, creed, affectional or sexual orientation or sex, national origin, ancestry, age, disability, genetics, veteran status, gender, gender identity, citizenship status, marital status, VEVRAA Federal Contractor.

Title: Site Support Technician | Philadelphia - Multiple Sites Pay/Salary/Benefits/Perks: Contract Type: 6-Month Contract to Hire Hourly Rate: $28-29/Hr Salary upon Conversion: $60k (contingent upon experience) Work from Home Policy: On-site 5 days a week. Reliable transportation required for travel between sites. Standard hours are 8am-5pm Eastern. Work Environment/Culture: We are seeking an individual with strong communication skills and keen attention to detail. This role offers long-term growth opportunities within a supportive team environment. Responsibilities: Technical Support: Troubleshoot hardware and software systems. Provide support directly to nurses, clinic staff, and doctors through ticket resolution. Must-Have Qualifications and Skills: Experience: At least 3 years of experience in IT support, working on-site with users IT Ticketing Systems: Familiarity with IT ticketing systems such as ServiceNow. Communication: Strong interpersonal and communication skills.

Fulltime Role IT Operations Manager Required: 7+ years' experience working in an IT Operations production support role in an enterprise environment 2+ years' leadership experience Ability to support 24x7 operations Demonstrated experience as a hands-on technical manager, actively involved in designing, developing, and implementing technical solutions, with a proven ability to lead and mentor a team of technical professionals Familiarity working with enterprise project planning and resourcing Internal and external customer-facing production support experience Familiarity with various monitoring solutions like Solarwinds, Dynatrace, and DefenseStorm Knowledgeable with a variety of infrastructure technologies: Windows, VMware Active Directory Detail-oriented, with superior verbal and written communication skills Strong critical thinker with problem solving aptitude Excellent organizational skills with the ability to juggle multiple tasks at once Proactive mindset Job Description: Under the general direction of the SVP Head of Infrastructure, the IT Operations Manager is responsible for providing leadership and hands-on support for company-wide production operation initiatives. This position emphasizes understanding of critical production and support operations, anticipating the future direction of the Information Technology industry and relating those changes to current IT Operations. Responsibilities: Oversee 24x7 production support teams for and affiliates, user technical support, and production job schedules Assist in the management of policy development and technology planning Evaluate user needs and system functionality to confirm that systems meet the needs of individuals and projects Develops, builds, and sustains a strong working relationship and partnership with IS Customers. Accountable for quality of services and solutions delivered Manages the development, implementation, and maintenance of policies, objectives, short-and long-range planning; develops and implements projects and programs to assist in accomplishment of established goals Develops effective, efficient, and rigorous processes and methodologies which include monitoring and reporting Develops IS plans at tactical levels and then follows through on execution of plans. Develops system and organizational roadmaps that ensure business and service continuity Ensure smooth operations of all IT systems and data security Understand and track applicable regulatory and reporting requirements Conduct periodic audits (based on policies and procedures) to ensure compliance with regulatory, enterprise security requirements Assist in preparing the IT organization's disaster recovery and business continuity plans, policies, and procedures Work with senior management to enhance monitoring of critical applications and develop operational run books Identify issues, trends, and opportunities to improve efficiency, cost effectiveness, and/or quality; develop recommendations and implement solutions to identified issues and opportunities Establish a stable performance environment by monitoring and analyzing problems Ensure problems are identified and solved as rapidly and efficiently as possible Provide and manage utilization and capacity monitoring of all networks, data storage, servers, and phones for management reporting and planning Provides estimates, forecasting and work planning assistance Preferred: ITSM or ServiceNow experience Licenses/Certification: MCSE, VMWare, Storage, PMP, CCNP, ITIL v3 Certification

Required Skills & Experience 2yrs+ Desktop / IT Support experience Hardware/Software troubleshooting Mobile device support Strong communication skills Reliable transportation and active DL Nice to Have Skills & Experience Coming from Healthcare/Hospital (or similar highly regulated environment) Associate or Bachelors degree or certifications Job Description We are looking for a Desktop Support Technician for a 3-6 month contract (with the possible extensions) Day to Day Summary We are seeking a ‘jack of all trades' to support our client's Project Team. This position requires a high level of reliability and professionalism as you will be interfacing with doctors, clinical support staff, and could be working in areas shared with patients. The ideal candidate posses expertise with “white glove support”, ability to troubleshoot/resolve issues related to hardware and software, and ability to support mobile devices. Responsibilities could include but are not limited to: Support for laptops and desktops Microsoft/Office Suite Deskside support for doctors and clinical staff Project support (equipment refresh, windows upgrades, etc) MUST: Have valid driver license and a vehicle

Avo Photonics is a dynamic contract engineering services company that designs, develops, and manufactures custom opto-electronic products for a large customer base. Members of our staff can design, prototype, and produce next generation products for a diverse range of markets including environmental, medical, automotive, military, industrial, aerospace, and communications. We seek a diligent, dedicated and meticulous IT Manager who will help to further our success and reputation in the industry through world-class service. Specifically: Continually evaluate, plan, implement and maintain a secure networking infrastructure in all Avo facilities Ensure appropriate firewall and switch hardware is deployed to enable secure access for employees while preventing intrusion. Maintain firmware updates per a documented schedule. Implement and actively monitor appropriate software for server and endpoint patch management, virus protection, and zero-day malware threats to network security Manage employee IT security training program to maintain 100% compliance Provide network and endpoint support for seven day operations across two shifts, including remote access for approved users Define, manage, and test an IT Disaster Recovery Plan, including appropriate redundancy and backups Identify, hire, and manage IT staff Define, implement, and manage solutions for seamless telecommunications, facility access control, and surveillance cameras Requirements: 15 years experience managing information technology networks including network administration and system administration in Windows Server and Linux environments 10 years experience with network security, including firewalls, wireless access, segregated subnets and VLANs Bachelor's degree in Information Systems or Computer Science is preferred Excellent communication skills Avo Photonics offers competitive salaries and a comprehensive benefits package. Apply today! Avo Photonics is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee of Avo Photonics by any method without a valid written contract in place with Avo Photonics will be deemed the sole property of Avo Photonics. No fee will be paid in the event the candidate is hired by Avo Photonics as a result of the referral or through any other means.

Who we are: We are Questeq and we stand for quality. Our technology teams possess the tools to make a real impact. Working with schools is our niche, making positive cultural changes towards digital transformation is our mission. We bridge the gap between technology and curriculum, which drives innovation in the classroom. Imagine what a school can accomplish where every student has the latest technology and is provided the means for total utilization. That is Questeq. What you will be doing: The Information Technology Manager will join the talented team at the Upper Bucks County Technical School in Perkasie, PA 18944. You will be the primary interface between Questeq and the assigned educational institution and are responsible to manage the overall Questeq educational technology delivery model. Essential Functions: Oversees and executes the onsite day to day technical support and network operations Improves network, desktop hardware and software processes and supports critical educational strategies Works with Questeq and the schools administrative team to achieve the educational organization and Questeq IT goals Prioritize work assigned to on-site staff to match the skills of the engineer (use the most cost effective engineer for the work) Attends all corporate required meetings, such as, Technology Manager meetings Proactively manages the entities onsite IT support staff Manages and tracks call ticket queue, ticket documentation and time to close metrics Analyze ticket information and identify productivity improvements Identify opportunities to eliminate ticket causes Identify opportunities for remote resolution Works with Questeq administrative staff within the Front-Line Support, Infrastructure Support, and Project Services departments Supervises the system-wide inventory of technology assets as defined between the educational organization and Questeq Aids Questeq by identifying technology infrastructure current and future needs. Assists with recommending technology improvements Communicate effectively appropriate Sales Account Manager and/or Director, Field Operations on any issues or opportunities Follows and adheres to Questeq's Educational Technology Management (ETM) mode Requirements: Bachelor's degree Industry certifications preferred Strong Technical background Experience with leadership & vision Experience with strategic planning Experience with team building & staff development Clearly defined and consistently communicated staff performance expectations Creating innovation and supporting continuous staff improvement Rating, rewarding, and holding staff accountable for achieving specific goals Extensive experience with Information Technology Management Familiarity with communication and business systems management Apple IOS experience preferred Experience with data management such as PIMS - preferred Must possess or be able to pass following clearances: Child Abuse History, Criminal Background Check, and Fingerprinting clearances This is a full time and benefited position including medical, dental, vision and a 401k with a company match

Job Title: Service Desk Specialist Perm (FTE) role US citizens and Green Card Holders and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time Job Title: Service Desk Specialist Department: IT Reports to: Service Desk & IT Retail Field Manager Summary: Responsible for the timely execution, monitoring and verification of technology-based tasks which support the overall operations of retail organization and its member stores. Responsible for phone support. Must be both technically and customer service oriented. Ability to handle multiple calls and situations. Able to work varying shifts including evenings and weekends. Bilingual in Spanish is a plus. Job Description: Proficient in the timely and professional handling of incoming calls to a busy service desk Target 85% resolution at the Service Desk for inbound incidents and request Proficient tracking of all calls via service desk software (Service Now); ticket assignment and escalation as required. Perform daily follow-up on open calls that do not show activity to ensure satisfactory closure of issue. Responsible for initial user account creation, permissions, and directory updates in a multiplatform environment. Evaluating and prioritizing incoming telephone, voicemail, and email requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related issues. Ask concise and accurate questions to identify issues and provide solutions. Answer application questions with short training and/or -how-to documents. Delegate support tasks when appropriate to third party vendors Escalate problems to engineering support group (when appropriate) to obtain timely resolution. Monitor trouble ticket portals of third-party vendors to ensure proactive resolution to issues. Participate in departmental projects and programs (which include rollouts, upgrades, and modifications). Maintain procedures manual to ensure continuity of task execution amongst current or future staff. Deliver administrative services to IT department. Assist in Desktop top support functions. Participate in after hour on call rotation. Qualifications: Education Associate degree in management information systems (MIS), Computer Science related field or minimum 2 years' experience. Skills & Experience Certifications a plus, not required ITIL, Microsoft certification, Cisco/Network Certification Ability to present ideas in business-friendly and user-friendly language. Highly self-motivated and directed, with keen attention to detail. A reasonable, good faith estimate of the minimum and maximum base salary for this position is $55k to $60K. We offer a comprehensive benefits package designed to support your health, well-being, and career growth, which may include: Health, dental, and vision coverage Paid time off and holidays Retirement savings plan options

Provide swift and professional deskside IT support Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels Utilize the ticket management system to record, update and resolve tickets from the Helpdesk Collaborate with other support groups across global locations to help troubleshoot client issues Utilize tools for building, monitoring and troubleshooting client devices Participate in Disaster recovery testing exercises Upholding procedures for logging, reporting, and statistically monitoring desktop operations Write technical support and client documentation in form of Knowledgebase articles Meet or exceed expected customer service levels Requirements: Minimum 5+ years of relevant experience in a Desktop Support/IT Helpdesk role. Experience configuring, installing, troubleshooting and repairing printers, PC and laptops. Hands on experience with Win 7, Win 10, Win 11 and MAC OS support. Windows Migration. Hardware/Software Troubleshooting Experience with VPN, Soft Phones, Remote Desktop, VDI. Asset Tracking/Inventory Management Phone and Tablet support (Windows, iPhone, iOS, Android) Experience with Ticketing System (ServiceNow). Strong Communications Skills Excellent proven track record supporting clients in a financial environment. Excellent proven customer service based approach Good written and verbal communication skills Good time management skills Strong organizational and analytical skills Ability to multi-task and work under pressure Ability to work autonomously and within team Dress Code: Business casual

Head of IT Infrastructure Our client, a Philadelphia based financial services company is seeking a Head of IT Infrastructure for a hands-on opportunity to design and protect the infrastructure alongside a team of five. The ideal candidate will have experience with Infrastructure Architecture & Strategic Design, Data Protection, Transformation and Innovation, Cloud Migration and Disaster Recovery. Responsibilities Demonstrated success in architecting enterprise infrastructure across hybrid cloud, date centers, user endpoints and networks Hands on technical troubleshooting and optimization Deep understanding of enterprise-grade backup and restore strategies Design of DR and business continuity plans Skills/Competencies 10+ years in infrastructure roles Prior career progression to a leadership role Experience in financial services sector strongly preferred Certifications in enterprise architecture, cloud platforms or cybersecurity Additional Details: Employment type: Direct Hire Salary: DOE In office role. The specific compensation for this role will be determined based on the education, experience, location and skill set of the individual selected for this position. SolomonEdwardsGroup, LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, or protected veteran status. SolomonEdwardsGroup, LLC adheres to the California Consumer Privacy Act (CCPA). Your privacy is important to us, and we never sell your data to third parties. Personal information is only collected to match applicants with job opportunities. For more information on your rights, click here: ***********************************************

Duration: temp possible extension Duration: 3-6 Months+ Confirm Schedule: 8:30-5:00 Mon-Fri Pay $27/Hr on w2 Years of Experience: 1-4 Yrs from Personal Care, Air Care (with a focus on candles), and Household industries Must Have Skills: Education: High school diploma or equivalent required; Associate degree or technical certification in Chemistry, Chemical Technology, or a related field preferred. Top 3 Skills: Strong attention to detail and ability to follow detailed written procedures. Ability to work efficiently in a fast-paced environment while maintaining accuracy and organization. Good communication skills and ability to collaborate with team members across functions. NO physical fit test required Position Summary The Fragrance Applications Lab Technician is responsible for preparing routine fragrance samples across multiple product categories, including Personal Care, Air Care (with a focus on candles), and Household applications. This role supports the laboratory's daily operations by ensuring accurate sample preparation, conducting basic product testing, and assisting chemists or management with technical projects as needed. Key Responsibilities • Prepare and dispense fragrance samples into various finished product forms according to request specifications. • Utilize the laboratory's sample-tracking system, including scanning and documenting all materials used for each request. • Perform weight-loss testing for air care product forms (e.g., reed diffusers, plug-in air fresheners) when required. • Conduct when required analytical measurements such as pH and viscosity testing, following established procedures. • Communicate status updates on pending requests through email or verbal follow-up with requestors. • Assist chemists, senior technicians, or the lab manager with technical studies, project work, and product evaluations. • Ensure the lab environment remains clean, organized, and compliant with safety and quality standards. Required Skills & Qualifications • High school diploma or equivalent required; Associate degree or technical certification in Chemistry, Chemical Technology, or a related field preferred. • Prior laboratory experience (academic or professional) strongly preferred; experience in fragrance, cosmetics, or consumer product labs is a plus. • Basic computer proficiency, including data entry, email communication, and use of digital tracking systems. • Strong attention to detail and ability to follow detailed written procedures. • Ability to work efficiently in a fast-paced environment while maintaining accuracy and organization. • Good communication skills and ability to collaborate with team members across functions. • Ability to lift and handle materials up to approximately 15lbs and perform tasks that involve standing for extended periods.

Job Title: Desktop Engineer --- We are seeking a skilled and proactive Desktop Engineer to join our End User Computing team. This role is critical in driving modern device provisioning, management, and automation strategies using Microsoft technologies. The ideal candidate will have hands-on experience with PC Hardware, Peripherals, Windows Autopilot, Microsoft Intune, Windows drivers and software, testing protocols, and PowerShell scripting to support a secure, scalable, and user-friendly computing environment. Required: Onsite 4 - 5 times a week in Raritan, NJ --- Key Responsibilities: o Create and execute test plans for, OS builds, application compatibility, and hardware configurations. o Document and report findings, ensuring quality assurance before production rollout. o Maintain a lab environment for validation and pilot testing. o Troubleshoot and optimize Autopilot and Intune workflows for various device types and user scenarios. o Troubleshoot Windows performance related issues. o Develop and maintain PowerShell scripts to automate routine tasks, reporting, and configuration management. o Contribute to internal toolsets and dashboards for endpoint visibility and control. o Work closely with Service Desk, Infrastructure, and Security teams to resolve escalated issues. o Provide technical guidance and documentation for support teams and end users for global use. o Participate in projects related to endpoint modernization, security hardening, and lifecycle management. o Work closely with Security, Networking, and Application teams on cross-functional initiatives.--- Qualifications: · Proven experience in Desktop Engineering · Strong knowledge of Microsoft Windows, Windows Autopilot, Microsoft Intune · Experience in PowerShell scripting for automation and reporting. · Experience with driver and firmware management across enterprise hardware. · Familiarity with testing protocols, QA methodologies, and pilot deployments. · Excellent troubleshooting and analytical skills. · Strong communication and documentation abilities. · Ability to pickup new concepts and techniques quickly

We are seeking a motivated and detail-oriented Junior Systems Administrator to provide technical support and assist in the administration and maintenance of IT systems. The ideal candidate will have a strong foundation in troubleshooting, system monitoring, and customer service. Responsibilities: Provide technical support to end users for hardware, software, and network-related issues. Identify, research, and resolve a wide range of technical problems. Respond to support requests via phone, email, and in-person interactions in a timely and professional manner. Perform proactive monitoring of computer systems using appropriate tools and utilities. Document, track, and monitor incidents and requests to ensure prompt resolution. Work directly with users to resolve more complex technical issues requiring additional time and expertise. Participate in projects aimed at improving IT services and customer satisfaction. Assist in planning and tracking team goals and objectives. Act as a subject matter expert on assigned systems and follow established guidelines to troubleshoot and resolve issues. Requirements: Associate degree (2-year) in Information Technology or a related discipline. 2-5 years of experience in technical support or a computer-related field. Advanced troubleshooting and problem-solving skills. Strong analytical abilities to evaluate issues, recommend solutions, and implement effective resolutions. Excellent communication and organizational skills. Ability to work independently with minimal supervision while maintaining a high level of effectiveness and consistency. Demonstrated ability to work well in both team-based and individual settings. Comfortable interacting with a user base with varying technical expertise. Intermediate knowledge of infrastructure support components, including: Desktop systems, tools, and utilities Server operating systems and administration tools IT networking and voice systems