IT Field Technician
Information technology professional job in East Syracuse, NY
Are you curious about solving complex business challenges for a leading convenience retailer? Do you have a passion for cross functional collaboration? Then you may be the perfect addition to our team!
Fastrac is a member of the EG America family of brands. EG America is one of the fastest-growing convenience store retailers in the United States, committed to becoming America's #1 ‘one-stop' destination. The business has an established pedigree of delivering excellent fuel, grocery and merchandise, and food service. Headquartered in Westborough, Massachusetts, our Company has grown to over 1,500+ locations across the United States employing over 18,000 team members. You can find us operating under the following store banners: Certified Oil, Cumberland Farms, Fastrac, Kwik Shop, Loaf N Jug, Minit Mart, Sprint Food Stores, Tom Thumb, Turkey Hill, and Quik Stop. Our headquarters in Westborough, MA is home to our Store Support Center, Company Warehouse, and Culinary Center.
What We Offer:
Competitive wages
Work today, get paid tomorrow through our earned wage access program*
Paid Time Off
Medical/Health/Dental Coverage
401K with Company Match
Team Member Discounts
Tuition Reimbursement
Employee Assistance Program
Health Savings Account
Company Spirit Days
Employee recognition and awards
And much more!
Position Summary:
We are looking for a technically skilled candidate with good problem-solving ability for the position of FTS Support Technician. The duties of an FTS Support Technician include being a reference point for all IT related queries at store level, responding to store's needs in a timely manner and ensuring the optimal running of all systems, among other technical duties. Additionally, the FTS Support technician will participate in IT projects to upgrade physical technology and secure the environment. Monitor and manage network equipment to maintain both WIFI and network access within the store environment.
Responsibilities:
1. Providing support to stores in multiple states and responding in a timely manner
2. Accessing ticketing system and provide status updates to resolve tickets within service level agreements
3. Utilize existing technical, computer and electrical knowledge to successfully troubleshoot hardware problems to include, but not limited to installation, upgrading, maintenance, cleaning, and replacement of point of sale, desktop computers, fuel controllers, electronic payment controllers, Digital Media Boards, and telephone equipment.
4. Install and maintain inhouse wiring of both power and network cabling to keep clean and manageable wiring system withing the store
5. Maintain routers, modems, and access points to ensure proper network settings and availability.
6. Use remote access software to assist Helpdesk personnel to troubleshoot the root cause of the issues and provide a timely resolution.
7. Maintain inventory in vans and at office location to provide accountability and access to all equipment. This includes keeping serviceable assets as well as performing RMAs to vendors.
8. Manage administrative duties such as reporting company mileage, credit card expenses, processing RMAs for equipment on company truck
Working Relationships:
The FTS Support Technician will be embedded in a team of FTS Techs supporting a territory of convenience stores. The team works together to communicate common goals and to cover off hours, holidays, and weekends. Additionally, the FTS Support Technician will interact with external vendors to provide onsite support outside of covered territories. Team Members must maintain a professional and trustworthy relationship with store personnel to foster an open and accurate accountability as it pertains to store operations and procedures
Minimum Education:
High School: GED and some technology certification or coursework completed.
Preferred Education:
Associate's degree or Technology Program Certificate Minimum Experience: 2+ years' experience in role relating to computer networks and systems maintenance.
Minimum Experience:
Preferred Experience:
Experience with NCR Radiant, NCR StorePoint Retalix, Verifone, Gilbarco, Wayne, and PDI systems a plus.
Licenses/Certifications:
Comptia A+, Network
Soft Skills:
The ideal candidate has excellent written and verbal communications skills.
Must be able to interact with the IT and store communities to solve physical hardware issues inside a convenience store environment while making independent decisions for resolution.
Must participate in the coordination or technology materials to complete project objectives.
Other Requirements:
Travel: Ability to travel independently 50-75%. Must have clean driving record.
Hours & Conditions: First Shift (Hourly-Non-Exempt) After hours and late nights are required on occasion or rotational basis.
Physical Requirements: Ability to maneuver and regularly lift and or move up to 50-75 pounds. Must be able to climb ladders.
At EG America, it's important that our employees reflect the world we live in and the communities we serve. We celebrate our differences, so your unique background and skillset could bring a wonderful new perspective to our team. If you have a passion for delivering exceptional results, thrive in a fast-paced corporate environment, and bring experience in business management or related areas, we'd love to meet you - even if you don't meet every single requirement.
PC Support Technician
Information technology professional job in Syracuse, NY
Why Upstate Medical University:
SUNY Upstate Medical University, located in Syracuse, NY, is the only academic medical center in Central New York. It is also the region's largest employer with 9,460 employees.
The Upstate University Health System serves 1.8 million people, often the most seriously ill and injured, and includes Upstate University Hospital; Upstate University Hospital at Community Campus; Upstate Golisano Children's Hospital, and numerous satellite sites.
Affiliated with the State University of New York, Upstate's mission is to improve the health of the community through education, biomedical research and health care.
Innovating Healthcare Through Technology
Join our Information Management and Technology (IMT) team at Upstate Medical University to contribute to groundbreaking advancements, where technology meets healthcare. Upstate was recently named a 2025 Best Places to Work in IT by Foundry's Computerworld. This award recognizes the top organizations that challenge their IT staff while providing great benefits and compensation.
Our team of over 400 forward-thinking professionals thrives on collaboration and innovation. We believe in the power of collective expertise to drive meaningful change. And we're dedicated to pushing the boundaries of what's possible to improve patient care and outcomes.
If you are looking for a career path that merges your passion for technology with a purposeful career that has a direct impact on your community, apply to join our Information Management and Technology (IMT) team at Upstate Medical University.
Job Summary:
Install, troubleshoot and repair PC hardware and software applications. Installations include new devices, departmental moves and migrations from existing computers. Research and resolve hardware and software problems as necessary. Troubleshoot connectivity problems with client devices, network printers, files servers and host systems.
Minimum Qualifications:
Bachelor's degree and a minimum of one year of experience to include PC support and customer service or equivalent combination of education and experience, plus excellent interpersonal skills required.
Preferred Qualifications:
Experience working in a healthcare setting preferred.
Apply Online: ***************************************************************************************************************************
Information Technology Manager
Information technology professional job in Rome, NY
The IT Manager oversees all information technology operations to ensure reliable systems, networks, and software performance. This role blends technical expertise with leadership and strategic planning to support organizational goals.
Key Responsibilities
Develop and implement IT strategies aligned with business objectives.
Lead and support IT team members to ensure efficient collaboration and performance.
Manage IT projects, budgets, and resources to ensure timely, cost-effective delivery.
Oversee system security, maintenance, and user support.
Manage vendor relationships and evaluate new technologies to enhance efficiency.
Communicate regularly with leadership to align technology priorities with organizational needs.
Qualifications
Bachelor's degree in Computer Science, Information Technology, or related field.
Several years of IT experience, including leadership or project management.
Strong understanding of IT systems, networks, and cybersecurity.
Excellent problem-solving, communication, and decision-making skills.
Proven ability to manage multiple projects and budgets.
INFORMATION TECHNOLOGY SPECIALIST
Information technology professional job in Syracuse, NY
*ELIGIBLE FOR UP TO A $10K SIGNING BONUS. TALK TO YOUR RECRUITER FOR DETAILS.*
ABOUT THIS JOB
REQUIRES AN ENLISTMENT IN THE U.S. ARMY OR ARMY RESERVE***
As an Information Technology Specialist, you'll manage, maintain, process, and troubleshoot military computer systems and operations. You'll deal with highly sensitive information and have technical skills and aptitude for programming and computer languages. You'll also be responsible for monitoring network activity, performing regular backups, and implementing data recovery plans to safeguard against disruptions or data loss.
Skills you'll learn align with Computer Systems & Networks, Network Administration, Security and Information. In addition, you could earn 216 nationally recognized certifications!
REQUIREMENTS
10 weeks of Basic Training
20 weeks of Advanced Individual Training
U.S. Citizen
17 to 34 Years Old
High School Diploma or GED
Meet Tattoo Guidelines
No Major Law Violations
No Medical Concerns
BENEFITS
The Army offers a complete package of benefits that not only supports you and your family but also helps you advance in your career. Whether you serve part-time or full-time as an enlisted Soldier or Army Officer, you'll earn competitive pay with opportunities for bonuses, as well as receive health care at little to no cost. You could also receive money for education, student loan repayment assistance, training and certifications, housing, living expenses, and more.
Paid Training and credentialing to strengthen your skillsets
Monthly salary (based off pay grade and time in service)
Housing and meal allowance for full-time Soldier
30 days paid annual vacation
401(K) type savings plan
Full-coverage medical and dental insurance for Soldiers and immediate family member
Paid tuition opportunities to continue your education
Signing bonus - up to $40,000 in cash bonuses for completing training in selected Military Occupational Specialties
Information Technology Professional
Information technology professional job in Syracuse, NY
To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34
At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security.
SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION
SYSTEMS TECHNICIAN
When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission.
CRYPTOLOGIC TECHNICIAN NETWORKS
As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity.
INTELLIGENCE SPECIALIST
Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything.
PAY AND BENEFITS
From the day you start, youll receive:
Competitive salary
Potential to earn a bonus upon enlistment
Free health insurance
Free housing
A retirement plan
Paid training
College credit
EDUCATION OPPORTUNITIES
Navy College Program and Tuition Assistance
Post-9/11 GI Bill, up to 100% tuition
Professional credentials and certifications
College credit hours toward a bachelors or associate degree through the American Council on Education
QUALIFICATIONS AND REQUIREMENTS
U.S. citizen or equivalent
High school graduate or equivalent
17 years of age or older
General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before.
WORK ENVIRONMENT
These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat.
PART-TIME OPPORTUNITIES
Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes.
Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors.
RequiredPreferredJob Industries
Government & Military
RequiredPreferredJob Industries
Government & Military
RequiredPreferredJob Industries
Government & Military
RequiredPreferredJob Industries
Government & Military
RequiredPreferredJob Industries
Government & Military
Service Desk Technician
Information technology professional job in Rome, NY
About Us: NYSTEC is a nonprofit technology consulting company, advising agencies, organizations, institutions, and businesses since 1996. We're independent and vendor-neutral, so we have our clients' best interests at heart. At NYSTEC, we know that we succeed when individuals and teams flourish personally and professionally, so our benefits and perks support that mindset.
About the Role:
As a Service Desk Technician, you'll be the go-to resource for employees seeking IT support. You'll troubleshoot everyday technical issues, resolve problems quickly, and escalate complex cases when needed. This role keeps our IT operations running smoothly through efficient ticket management, clear documentation, and exceptional customer service.
Key Responsibilities
* First-line support - Respond to user inquiries and technical issues via phone, email, chat, or NYSTEC's internal ticketing system.
* Troubleshooting - Diagnose and resolve common hardware, software, and end user issues. Provide step-by-step guidance to end users to remediate issues and leverage NYSTEC's remote support tools as needed.
* User Account Administration - Manage user accounts, access permissions, and licensing. This includes creating new accounts, resetting passwords, modifying permissions, and supporting onboarding and offboarding activities.
* Escalation - Route complex or unresolved issues to higher-level IT support or specialized teams.
* Documentation - Maintain accurate records of support interactions and contribute to internal knowledge base articles.
* Collaboration - Partner with the Corporate Information Security (CIS), Business Information Systems (BIS), and IT Project Management Office (PMO) teams, to support a secure and modern workplace strategy.
* Inventory and Asset Management - Maintain accurate records of devices, hardware, and software.
* Manage Help Desk Tickets - Use NYSTEC's internal ticketing system to track, prioritize, and resolve user requests.
* Service Requests - Process requests for new software, system access, and other IT-related services in a timely manner.
About you:
Required Qualifications
* Strong understanding of computer hardware, software, networks, and operating systems.
* Ability to troubleshoot technical issues and to provide clear, step-by-step user guidance.
* Excellent communication and customer service skills and the ability to support end-users with patience and professionalism.
* Excellent documentation and critical thinking skills.
* Possesses strong computer skills, including experience using Microsoft applications (e.g., Project, PowerPoint, Word, Excel, Outlook, Visio, SharePoint) or equivalent.
Preferred/Desired Qualifications
* Information Technology Infrastructure Library (ITIL) Foundation: Focuses on IT service management (ITSM) best practices.
* Computing Technology Industry Association (CompTIA) A+ (or ability to obtain within 12-18 months).
* Microsoft 365 Certified: Fundamentals (or ability to obtain within 12-18 months).
Education and Experience
* Associate degree in IT or a related field and one to two years of IT support or related technical experience.
* An equivalent combination of advanced education, training, and experience will be considered.
The target base salary for this position is $60,407 - $75,508 per year. When determining compensation, we analyze and carefully consider several factors, including skill set, experience, location, and job-related qualifications.
It is NYSTEC's policy to provide equal employment opportunity (EEO) to all individuals, regardless of actual or perceived race, color, creed, religion, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), age, national origin, ancestry, citizenship status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, military service and veteran status, sexual orientation, marital status, or any other characteristic protected by local, state, or federal laws and ordinances. NYSTEC is strongly committed to this policy and believes in the concept and spirit of the law.
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact ********************** if you require a reasonable accommodation to apply for or to perform this job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.
Learn more about NYSTEC by visiting ***************
Computer Field Tech Position-North Syracuse NY
Information technology professional job in North Syracuse, NY
This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you.
Job Details
This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket.
You will be completing hardware part replacements for Dell and Lenovo warranty services.
Pay period -every Friday after the first week of completing tickets.
You must have a reliable form of transportation to run these calls.
You must have access to a computer and the internet to log onto your portal.
Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls.
You will be responsible for contacting your customers and confirming a window to go onsite to complete the service.
Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
IT Professionals/Consultants for a NYS Entity
Information technology professional job in Syracuse, NY
Management Applications, Inc., a leading provider of Managed IT Services and Network Design and Implementation is seeking IT Professionals and Consultants for positions with a New York State entity. Please submit a resume and salary requirements to be considered.
Job Responsibilities and Experience Requirements
Projects may require: analysis, data classification, design, development, testing, quality assurance, security and associated customized training for IT based applications.
Additional examples of in-scope projects include, but are not limited to:
Technical architecture advisory services;
Business Analysis for project development;
Proprietary software application development/customization, programming and Integration;
Data Information Management (including data migration, data conversion, data manipulation, data Integration);
Project Management Project support services - including, but not limited to; project management, project quality assurance and control, and Independent Verification & Validation (IV&V);
Disaster Recovery/Business Continuity and Testing;
Quality Assurance;
Continuity of Operations Planning (COOP);
Data Categorization; and
Open-Source Software Implementation.
Possible Positions Available
Program Manager/Site Manager/Project Manager
Business Analyst
Network Engineer
Systems Analyst
Server Support
Desktop Support
Help Desk Technicians
Applications Support
Database Administrator
Software Developer
IT Security Specialist
Job Application Instructions:
To be considered for these positions please submit a resume (2 page max.) as well as minimum salary requirements. Please prominently feature the skills described above within the resume you submit. YOU MUST SUBMIT YOUR MINIMUM SALARY REQUIREMENTS. RESUMES WITHOUT MINIMUM SALARY REQUIREMENTS WILL NOT BE CONSIDERED.
IT Asset Lifecycle Specialist
Information technology professional job in Verona, NY
Job Description
Summary: Responsible for tracking, organizing, and managing all IT hardware and software assets across the resort and casino property. Ensures accurate inventory, coordinates equipment deployment and recovery, and maintains compliance with licensing and procurement standards. Supports smooth IT operations in guest-facing and back-of-house environments by ensuring timely asset availability and lifecycle management.
Responsibilities:
Works closely with the IT Director of Operation Support, the Customer Service Manager, and IT Leadership Teams to assist in the selection, acquisition, and storage of hardware, software, and technical services focusing on vendor contracts to ensure terms and conditions are adhered to with respect to purchasing equipment and software, their licensing requirements and the renewal of agreements.
Effectively manages the contractual relationship with various vendors and service providers. Effectively acts as a liaison between the IT service provider and the Nation.
Consistently monitors vendor contracts to ensure that terms and conditions are adhered to with respect to Licensing requirements and the renewal of agreements. Effectively supports multiple contracts or complex agreements.
Participates in the budget process; makes recommendations based upon the needs of the organization. Ensures budget is adhered to. Participates in the negotiation of all contracts; assists in renegotiation if contract needs to be amended to meet the needs of the organization.
Develops and maintains policies and procedures for contract and licensing review, approval flow within the IT department, and how procedures interface between Legal and operating areas.
Maintains accurate and detailed records of the disposition of all IT hardware assets and software licensing throughout its useful lifespan including items on order, items received from vendors, items received from internal entities, hardware items in inventory, software libraries, equipment deployed, and obsolete equipment that has been decommissioned or destroyed.
Manages the shipping and receiving of IT hardware from vendors, IT Team Members, IT Management, Oneida Nation Membership and various internal entities while maintaining accurate shipping and receiving logs of all IT hardware.
Efficiently manages inventory and storerooms, ensuring equipment and records are securely stored in a logical well-ordered fashion allowing for efficient retrieval at the request of IT team members and related management. Identifies resources that must be kept "in stock" for immediate disbursement. Ensures that appropriate asset tagging is applied to all equipment, and that a correlation is made where appropriate between external serial numbers and internal or electronic identifiers.
Coordinates and conducts transport of equipment to off-site storage, long-term storage, and decommissioned equipment repositories. Maintains records of all equipment transfers as well as a current inventory of materials at all facilities. The IT Inventory Specialist is responsible for compliance with OIN vehicle usage certifications and procedures.
Manages IT asset disposal when equipment is deemed to be obsolete, non-functional, or with no capacity for reuse. Oversees and accurately records the transfer of decommissioned equipment for the appropriate method of disposal as determined by governmental and internal standards and procedures. Keeps and maintains all written and electronic records relating to IT assets, including a detailed inventory of physical equipment, software licensing, purchase and maintenance contracts, warranty information, vendor contact data, and Purchase Orders awaiting delivery or completed.
Expedites warranty repairs by building a solid relationship and rapport with all hardware and software vendors. Tracks the RMA process until equipment is serviced and returned. Updates all affected inventory records and returns equipment into stock.
Receives all purchase inquiries for IT equipment or software, completes Purchase Requisition, researches and attaches appropriate documentation, obtains the necessary signatures, and submits for processing according to procedure while working closely with purchasing teams.
Maintains an organized IT Asset Management system that is fully documented and easily utilized by other IT personnel. Access to all information must be fully accessible in short order by authorized personnel without the direct intervention of the Inventory Specialist.
Performs special projects as requested by the IT Director of Operation Support, the Customer Service Manager, and IT Leadership Teams as needed.
Minimum Qualifications:
A Bachelor degree in Business Administration, Information Systems or other related field, or equivalent experience of 4 years working in an IT environment.
Experience with Inventory Management Systems required.
Demonstrated experience working with gaming and/or hospitality systems.
Must be able to learn and use new systems, tools, and software and hardware effectively.
Good organizational, verbal, and written communication skills. Ability to perform well in a fast-paced environment and meet deadlines is essential.
Must be able to project a professional, positive, calm demeanor, while executing the essential duties of the position.
Proven ability to work effectively within a technical environment.
Must be detail-oriented and have excellent professional communication skills as this position deals with all levels of management as well as outside vendors.
Ability to handle multiple assignments efficiently and effectively with minimal supervision.
Ability to maintain confidentiality and assist with maintenance and revision of applicable protocols.
Must be able to work independently or as part of a team.
This position requires physical dexterity and the ability to lift up to 75 lbs.
Expected to be on call 24/7.
Job Posted by ApplicantPro
Information Technology Support
Information technology professional job in Rome, NY
MINIMUM QUALIFICATIONS
Education:
High School Diploma or Equivalent.
Training and Experience:
A minimum of 3 to 5 years of experience with installing and upgrading network infrastructure, software, security patches, and equipment via the use of management tools, i.e., Windows Server Update Services (WSUS), System Center Configuration Manager (SCCM) and Active Directory Users and Computers (ADUC). Must be compliant with Department of Defense (DoD) Directive 8410 “Information Assurance Training (IAT), Certification, and Workforce Management,”
Computer Skills:
IAT Level II requirements to obtain privileged network access.
Security Clearance:
Must possess and maintain a Secret security clearance.
DUTIES AND RESPONSIBILITIES
Full ownership responsibilities of the resolution process from the initial contact with the User to resolution of the Incident, Problem or Service Request.
Assume responsibility for Incident, Problem and Service Request resolution regardless of the party performing the work, i.e., if the work is performed by an organization external to the Service Desk (SD), the SD is still responsible for tracking and documenting the resolution process.
Support projects associated with making incremental changes to the operational artifacts in response to governance, industry, or customer requirements.
Follow-up on resolved tickets to check quality, get user concurrence of ticket closure, and to report customer satisfaction.
Work with operational and other teams to ensure final summary, review, analysis, resolution, and lessons learned are documented in Incident Reports for all major incidents and unplanned service outages and submitted in writing to EADS management and the COR no later than seven days of the event or issue.
Establish and maintain data in the EADS error tracking database daily; document workarounds and generate known error sub-processes to facilitate quicker diagnosis and resolution for future incidents.
Engage in 100% of Service Desk calls, Incidents and Services workflows, processes, and queues to immediately identify, prioritize and address performance issues that will impact the delivery of services to Users.
Ensure 100% non-IT requests are properly routed to appropriate support organizations.
Support projects associated with making changes to the operational artifacts in response to governance, industry, or customer requirements.
Provide account sponsorship to initiate new user documentation, training, access, and orientation processes.
Review user paperwork to 100% accuracy and submit to EADS CFP for creation within 48 hours of initiation of new user documentation.
Provide a full range of hands-on IT-related support functions.
Responsible for on-site support of computing devices (desktops, laptops, printers, etc.) and associated software.
Configure, install, and troubleshoot approved laptops, desktops, printers, network- connected copiers, scanners, and other office IT equipment.
Configure, install, and troubleshoot approved software elements including the operating system (OS). IAW government regulations.
Maintain and upgrade software elements, including the OS. IAW government regulations.
Troubleshoot software and hardware issues.
Troubleshoot configuration problems.
Assist users with application usage questions and concerns.
Escalate hardware repair/replacement issues to EADS representatives within 12 hours, if applicable.
Report to the EADS representative weekly, as specified by the government, on all performance expectations.
Provide first-look capability for cryptographic equipment items. Contractor shall be able to perform operator functions on data encryption devices to include several models of KG and KIV units and secure voice systems to include STE, vIPer, DRSN, SVoIP and ECVoIP devices.
Perform first-look maintenance activities on information systems. If unable to correct computer or network problems, coordinate with the help desk for further assistance. Support Air Defense System Integrator (ADSI), Joint Range Extension (JRE), Global Command & Control Systems, BCS-F and CBC2 systems and other mission systems as required.
Provide user support and first-look capability for the A/V and Secure Video Teleconferencing Capacity (VTC) systems at EADS.
Maintain, update, and create draft technical documentation, policies, and procedures for ensuring continuity of knowledge and operations.
Capability to interact with Senior Leadership (Colonel/Civilian Equivalent - Lieutenant General)
Meet these performance expectations:
Route and/or assign trouble tickets within 2 hours the next business day.
Complete assigned incident tickets no later than 15 days after creation.
Escalate, within 24 hours, all tickets that will breach 15 days from creation.
Ensure no more than 15% of all incident tickets in the backlog are more than 30 days old unless coordinated and approved by the Government.
Able to resolve 50% of issues during the initial engagement with users.
Follow-up with users within 72 hours of issue closure.
Perform other incidental or administrative duties as required and assigned.
Annual salary range is 58k to 62K starting out.
SUPERVISORY/MANAGEMENT RESPONSIBLITY
None
2026 Summer Intern - Information Technology
Information technology professional job in Syracuse, NY
Desired Majors\: Computer Science, Cyber Security, Management Information Systems, Mathematics
Participation in extracurricular activities and leadership positions within school or community preferred
Strong project management, analytical skills and technical skills, specifically Java/Python
Proficient with Microsoft Word, Excel, PowerPoint, Outlook
Ability to work during the full 9-week program
Competencies and Skills
Values differences\: Recognizes the value different perspective and cultures brings to an organization.
Applies business insights\: Applies knowledge of business and the marketplace to advance the organization's goals
Build strong teams\: Builds strong identity teams that apply their diverse skills and perspective to achieve common goals.
Cultivates innovation: Creates new and better ways for the organization to be successful.
Adapts and learns: Actively learns and adapts through experimentation when tackling new problems and situations, using both successes and failures to develop and learn.
ABOUT EQUITABLE
At Equitable, we're a team committed to helping our clients secure their financial well-being so that they can pursue long and fulfilling lives.
We turn challenges into opportunities by thinking, working, and leading differently - where everyone is a leader. We encourage every employee to leverage their unique talents to become a force for good at Equitable and in their local communities.
We are continuously investing in our people by offering growth, internal mobility, comprehensive compensation and benefits to support overall well-being, flexibility, and a culture of collaboration and teamwork.
We are looking for talented, dedicated, purposeful people who want to make an impact. Join Equitable and pursue a career with purpose.
**********
Equitable is committed to providing equal employment opportunities to our employees, applicants and candidates based on individual qualifications, without regard to race, color, religion, gender, gender identity and expression, age, national origin, mental or physical disabilities, sexual orientation, veteran status, genetic information or any other class protected by federal, state and local laws.
NOTE\: Equitable participates in the E-Verify program.
If reasonable accommodation is needed to participate in the job application or interview process or to perform the essential job functions of this position, please contact Human Resources at ************** or email us at *******************************.
At Equitable, our power is in our people.
We're individuals from different cultures and backgrounds. Those differences make us stronger as a team and a force for good in our communities. Here, you'll work with dynamic individuals, build your skills, and unleash new ways of working and thinking. Are you ready to begin preparing for a career in IT?
Information Technology
Equitable is seeking stellar student leaders who are eager to participate in our IT Internship program. The experience you'll gain will open up exceptional career opportunities and could lead to you landing your dream job at Equitable upon graduation.
The IT Summer Intern program provides an exciting and rewarding experience for college students interested in IT as a career. Our program provides training and practical experience on technology best practices and processes designed to start developing the Equitable technology leaders of the future.
The IT Summer Internship will provide you with a general understanding of Information Technology and the various business areas we support. IT Interns will be assigned to a technical functional area of IT including Programming, Systems Analysis, Infrastructure, Data Analysis, End User Support, and Cybersecurity. Upon the successful completion of the internship, the IT Interns may be considered for a permanent position upon college graduation.
Intern Goals/Success Measures
Experience in building relationships with all levels of management
Ability to work with project teams and complete all assigned projects by deadline dates
Functional experience in assigned IT business areas
Demonstrated teamwork through collaboration on an executive presentation
Typical assignments will consist of:
Involvement and assistance with department-wide industry-leading-edge initiatives
Project support to ensure the completion of various company-wide projects
Interfacing with a diverse group of peers in a matrix organization
Supporting team members in completion of project tasks such as analyzing data models, software development, conducting unit testing, and implementing project deliverables
Time is allotted for training, networking and completion of CIO / SIO project presentation
Internship Details
Dates\: Nine week program starting in early June 2026
Location\: Charlotte, NC or Syracuse, NY
Work Environment\: Hybrid / Flexible (required to be in the office 2 days/week)
Hourly Rate\: $25/hour
Housing\: Intern housing available
Auto-Apply2026 Summer Intern - Information Technology
Information technology professional job in Syracuse, NY
At Equitable, our power is in our people. We're individuals from different cultures and backgrounds. Those differences make us stronger as a team and a force for good in our communities. Here, you'll work with dynamic individuals, build your skills, and unleash new ways of working and thinking. Are you ready to begin preparing for a career in IT?
Information Technology
Equitable is seeking stellar student leaders who are eager to participate in our IT Internship program. The experience you'll gain will open up exceptional career opportunities and could lead to you landing your dream job at Equitable upon graduation.
The IT Summer Intern program provides an exciting and rewarding experience for college students interested in IT as a career. Our program provides training and practical experience on technology best practices and processes designed to start developing the Equitable technology leaders of the future.
The IT Summer Internship will provide you with a general understanding of Information Technology and the various business areas we support. IT Interns will be assigned to a technical functional area of IT including Programming, Systems Analysis, Infrastructure, Data Analysis, End User Support, and Cybersecurity. Upon the successful completion of the internship, the IT Interns may be considered for a permanent position upon college graduation.
Intern Goals/Success Measures
* Experience in building relationships with all levels of management
* Ability to work with project teams and complete all assigned projects by deadline dates
* Functional experience in assigned IT business areas
* Demonstrated teamwork through collaboration on an executive presentation
Typical assignments will consist of:
* Involvement and assistance with department-wide industry-leading-edge initiatives
* Project support to ensure the completion of various company-wide projects
* Interfacing with a diverse group of peers in a matrix organization
* Supporting team members in completion of project tasks such as analyzing data models, software development, conducting unit testing, and implementing project deliverables
* Time is allotted for training, networking and completion of CIO / SIO project presentation
Internship Details
Dates: Nine week program starting in early June 2026
Location: Charlotte, NC or Syracuse, NY
Work Environment: Hybrid / Flexible (required to be in the office 2 days/week)
Hourly Rate: $25/hour
Housing: Intern housing available
* Desired Majors: Computer Science, Cyber Security, Management Information Systems, Mathematics
* Participation in extracurricular activities and leadership positions within school or community preferred
* Strong project management, analytical skills and technical skills, specifically Java/Python
* Proficient with Microsoft Word, Excel, PowerPoint, Outlook
* Ability to work during the full 9-week program
Competencies and Skills
Values differences: Recognizes the value different perspective and cultures brings to an organization.
Applies business insights: Applies knowledge of business and the marketplace to advance the organization's goals
Build strong teams: Builds strong identity teams that apply their diverse skills and perspective to achieve common goals.
Cultivates innovation: Creates new and better ways for the organization to be successful.
Adapts and learns: Actively learns and adapts through experimentation when tackling new problems and situations, using both successes and failures to develop and learn.
ABOUT EQUITABLE
At Equitable, we're a team committed to helping our clients secure their financial well-being so that they can pursue long and fulfilling lives.
We turn challenges into opportunities by thinking, working, and leading differently - where everyone is a leader. We encourage every employee to leverage their unique talents to become a force for good at Equitable and in their local communities.
We are continuously investing in our people by offering growth, internal mobility, comprehensive compensation and benefits to support overall well-being, flexibility, and a culture of collaboration and teamwork.
We are looking for talented, dedicated, purposeful people who want to make an impact. Join Equitable and pursue a career with purpose.
Equitable is committed to providing equal employment opportunities to our employees, applicants and candidates based on individual qualifications, without regard to race, color, religion, gender, gender identity and expression, age, national origin, mental or physical disabilities, sexual orientation, veteran status, genetic information or any other class protected by federal, state and local laws.
NOTE: Equitable participates in the E-Verify program.
If reasonable accommodation is needed to participate in the job application or interview process or to perform the essential job functions of this position, please contact Human Resources at ************** or email us at *******************************.
Help Desk Support Specialist
Information technology professional job in Rome, NY
Job Description
Rome Health is seeking a Help Desk Support Specialist. The hours for this role will be 8:00 a.m. - 4:30 p.m. The Help Desk Support Tech Specialist resolves internal user problems and ensures correct operation of personal computers. Installs, troubleshoots, and repairs computer systems, hardware, and computer peripherals. They may perform system setups for new hires. Maintains parts inventory and logs all service/repair activity. Typically reports to a project leader or supervisor. This role works under the close direction of senior personnel in the functional area. This is an on-site role.
EDUCATION,TRAINING,EXPERIENCE,CERTIFICATION AND LICENSURE:
May require 0-1 year of general work experience. Technical acumen required.
A high school diploma or G.E.D. is required. Associates Degree and certifications is preferred.
About Rome Health
Rome Health is a non-profit health care system based in Rome, N.Y., providing services to patients throughout Central New York. From primary and specialty care to long-term care, Rome Health delivers quality, compassionate medical care for every stage of life. We are a comprehensive health care system that connects you to the best clinicians and the latest technologies so they are easily accessible to you and your family. Rome Health is an affiliate of St. Joseph's Health and an affiliated clinical site of New York Medical College. The best care out there. Here.
Junior IT Services Support Tech - Onsite, New Berlin, NY
Information technology professional job in New Berlin, NY
is expected to be fully on-site at our office location in New Berlin, NY. At Preferred, we understand the importance of holistic health. To meet the diverse needs of our employees, we offer a comprehensive set of benefits: Financial
* Short-term disability, long-term disability, and life insurance coverage are provided at no cost
* Optional benefits include enhanced life insurance and critical illness plans
* 401k plan with an employer contribution that you will receive regardless of your own contribution to the plan
* A cash-balance pension plan
* Student Loan Repayment Assistance
* A short-term incentive plan for all employees
Social
* Generous paid time off, offering of 25 days at hire (prorated based on start date for the first year)
* 7 days of paid sick leave
* 10 paid company holidays
* Personalized paid time off after 3 years!
Emotional
* Access to 26 sessions with a BetterHelp therapist each year for you and up to 5 dependents, as well as access to all of BetterHelps group and digital resources
* Access to Family First, a team of care experts who can provide you and your loved ones 1:1 assistance with a variety of caregiving solutions, from elder care to legal and financial challenges, insurance and Medicare navigation, and more!
Physical
* Medical, dental, and vision coverage options begin on the first day of employment
* Health Savings Accounts (with a generous employer contribution!)
YOUR PURPOSE AND FUNCTION IN OUR COMPANY:
As a Junior IT Service Desk Technician, you will be the first point of contact for employees seeking technical assistance. You will respond to requests via our ticketing system, email, chat, or phone and help troubleshoot common IT issues related to hardware, software, and user accounts. This is an entry-level role designed for someone starting their career in IT, with opportunities to learn and grow under the guidance of senior technicians.
You will work closely with the IT team to log issues, perform basic troubleshooting, and escalate more complex problems to experienced staff. Your role is essential in helping employees stay productive by providing timely and courteous technical support.
* Respond to IT support requests submitted through the ticketing system, email, chat, or phone.
* Gather basic information from users to understand and document the problem.
* Perform initial troubleshooting steps for common hardware and software issues (e.g., password resets, printer problems, application errors).
* Escalate complex or unresolved issues to senior IT staff.
* Keep accurate records of issues and actions taken in the ticketing system.
* Assist with setting up new computers, installing approved software, and configuring user accounts.
* Help maintain inventory records for IT equipment and software licenses.
* Follow established procedures for routine tasks such as system updates, backups, and equipment deployment.
* Learn and follow company IT policies and security best practices.
* Participate in training to expand your technical skills and knowledge of company systems.
KEY CAPABILITIES FOR SUCCESS:
* Basic understanding of computer hardware, operating systems, and common software applications.
* Familiarity with Microsoft Windows 10/11 and Microsoft Office 365.
* Strong communication and customer service skills.
* Willingness to learn and ask questions when unsure.
* Ability to follow written instructions and established processes.
* Positive attitude and interest in building a career in IT support.
QUALIFICATIONS:
* High school diploma or equivalent required; coursework or informal experience in IT preferred.
* CompTIA A+ certification (or working toward it) preferred.
* Any hands-on experience with troubleshooting computers, even in a non-professional setting (school projects, volunteer work, personal builds) is a plus.
ABOUT US: As a mutual company, we are independent by nature, so we think about insurance solutions a little differently. Through listening, problem solving, examining your challenges and collaborating on the right solutions for you, Preferred Mutual independent agents provide flexible solutions and adapt to your evolving needs. We do the same for our employees. We are process and domain experts, focused on the solutions that deliver results for our clients and our company. We offer a great work environment, professional development, challenging careers, and competitive compensation. With Preferred, there are no surprises. You can count on us to deliver on our promises and be there when you need us, as your insurance provider and your employer. Preferred Mutual is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
DISCLAIMER: This role (job) description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification. The duties described are not to be interpreted as being all-inclusive to any specific employee. Management reserves the rights to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Nothing in this position description changes the at-will employment relationship existing between Preferred Mutual Insurance Company and its employees.
The base pay range for this position is $22.50 to $27.00 paid on an hourly basis. The rate offered to any candidate will be reflective of the candidates experience and any relevant education, certification, or qualifications related to their ability to perform the responsibilities of this position as permitted by law.
Supervisor IT Admin. & Tech. Support
Information technology professional job in New Berlin, NY
Do you want to work for a World Class Artist Materials Manufacturer?
Leave “corporate” behind and unlock your passion for ingenuity in a mission-based, creative culture where doing well and doing good are one and the same. Golden Artist Colors is a world-class art materials manufacturer bridging creative communities and inspiring global change through the arts. We do this by building our world-class brands of professional artist paints and by supporting the arts with partners who share our values and mission.
Who are we?
Golden Artist Colors is a manufacturer of art materials revered by professional and aspiring artists across the globe. Employee-owned and based in Central NY, the company's mission is to grow a sustainable company dedicated to creating and sharing the most imaginative and innovative tools of color, line, and texture for inspiring those who turn their vision into reality. We prize the opportunity to support community engagement by employing the best employees dedicated to safety, quality, and long-term service.
Our portfolio includes the well-established GOLDEN Artist Acrylics brand, which has set the standard for professional quality acrylic paints since 1980. We maintain the Williamsburg Artist Oils brand, which was acquired in 2010. QoR Artist Watercolors were created by GOLDEN in 2014, and most recently PanPastel Artist Pastels and Sofft Tools were acquired by GOLDEN in 2022. Our portfolio also includes Golden Paintworks, a division focused on specialty architectural products.
Golden Artist Colors is seeking a:
Position Title: IT Administration and Technical Support Supervisor
Department: Information Systems
Supervisor: Finance Director
Location: Onsite in New Berlin, NY
Responsibilities:
Incumbent will support all IT functions, including, but not limited to: database support, hardware support, general office software support, network infrastructure support, and periodic reporting requirements. The above support includes installations, upgrades, training, and maintenance. Recommend and maintain company policies related to business continuity and cybersecurity.
Requirements:
Education Required:
Bachelor's Degree in Computer Information Systems
Experience Desired:
How much:
5-7 years
Type experience:
Experience dealing with a variety of hardware and software systems; server environments; Firewall and other cybersecurity measures; previous supervisory experience.
Our extensive benefits package includes:
Employee Stock Ownership Plan (ESOP).
Medical, Dental, and Vision Insurance
401(k) with Employer match
No-cost Life Insurance and Long-Term Disability Benefits
Paid Holidays and Time Off
Quarterly bonus for the purpose of distributing to employees a share of profits as additional remuneration over and above regular wages or salaries.
Wellness Reimbursement Program
Continuing Education Reimbursement
Child Care Reimbursement
Paid Community Service Hours
Employee Discount on Product
Employee assistance program
Referral Bonus program
EEO: Golden Artist Colors is an equal opportunity employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status.
Auto-ApplyINFORMATION TECHNOLOGY SPECIALIST
Information technology professional job in Utica, NY
*ELIGIBLE FOR UP TO A $10K SIGNING BONUS. TALK TO YOUR RECRUITER FOR DETAILS.*
ABOUT THIS JOB
REQUIRES AN ENLISTMENT IN THE U.S. ARMY OR ARMY RESERVE***
As an Information Technology Specialist, you'll manage, maintain, process, and troubleshoot military computer systems and operations. You'll deal with highly sensitive information and have technical skills and aptitude for programming and computer languages. You'll also be responsible for monitoring network activity, performing regular backups, and implementing data recovery plans to safeguard against disruptions or data loss.
Skills you'll learn align with Computer Systems & Networks, Network Administration, Security and Information. In addition, you could earn 216 nationally recognized certifications!
REQUIREMENTS
10 weeks of Basic Training
20 weeks of Advanced Individual Training
U.S. Citizen
17 to 34 Years Old
High School Diploma or GED
Meet Tattoo Guidelines
No Major Law Violations
No Medical Concerns
BENEFITS
The Army offers a complete package of benefits that not only supports you and your family but also helps you advance in your career. Whether you serve part-time or full-time as an enlisted Soldier or Army Officer, you'll earn competitive pay with opportunities for bonuses, as well as receive health care at little to no cost. You could also receive money for education, student loan repayment assistance, training and certifications, housing, living expenses, and more.
Paid Training and credentialing to strengthen your skillsets
Monthly salary (based off pay grade and time in service)
Housing and meal allowance for full-time Soldier
30 days paid annual vacation
401(K) type savings plan
Full-coverage medical and dental insurance for Soldiers and immediate family member
Paid tuition opportunities to continue your education
Signing bonus - up to $40,000 in cash bonuses for completing training in selected Military Occupational Specialties
IT Asset Lifecycle Specialist
Information technology professional job in Verona, NY
Summary: Responsible for tracking, organizing, and managing all IT hardware and software assets across the resort and casino property. Ensures accurate inventory, coordinates equipment deployment and recovery, and maintains compliance with licensing and procurement standards. Supports smooth IT operations in guest-facing and back-of-house environments by ensuring timely asset availability and lifecycle management.
Responsibilities:
Works closely with the IT Director of Operation Support, the Customer Service Manager, and IT Leadership Teams to assist in the selection, acquisition, and storage of hardware, software, and technical services focusing on vendor contracts to ensure terms and conditions are adhered to with respect to purchasing equipment and software, their licensing requirements and the renewal of agreements.
Effectively manages the contractual relationship with various vendors and service providers. Effectively acts as a liaison between the IT service provider and the Nation.
Consistently monitors vendor contracts to ensure that terms and conditions are adhered to with respect to Licensing requirements and the renewal of agreements. Effectively supports multiple contracts or complex agreements.
Participates in the budget process; makes recommendations based upon the needs of the organization. Ensures budget is adhered to. Participates in the negotiation of all contracts; assists in renegotiation if contract needs to be amended to meet the needs of the organization.
Develops and maintains policies and procedures for contract and licensing review, approval flow within the IT department, and how procedures interface between Legal and operating areas.
Maintains accurate and detailed records of the disposition of all IT hardware assets and software licensing throughout its useful lifespan including items on order, items received from vendors, items received from internal entities, hardware items in inventory, software libraries, equipment deployed, and obsolete equipment that has been decommissioned or destroyed.
Manages the shipping and receiving of IT hardware from vendors, IT Team Members, IT Management, Oneida Nation Membership and various internal entities while maintaining accurate shipping and receiving logs of all IT hardware.
Efficiently manages inventory and storerooms, ensuring equipment and records are securely stored in a logical well-ordered fashion allowing for efficient retrieval at the request of IT team members and related management. Identifies resources that must be kept "in stock" for immediate disbursement. Ensures that appropriate asset tagging is applied to all equipment, and that a correlation is made where appropriate between external serial numbers and internal or electronic identifiers.
Coordinates and conducts transport of equipment to off-site storage, long-term storage, and decommissioned equipment repositories. Maintains records of all equipment transfers as well as a current inventory of materials at all facilities. The IT Inventory Specialist is responsible for compliance with OIN vehicle usage certifications and procedures.
Manages IT asset disposal when equipment is deemed to be obsolete, non-functional, or with no capacity for reuse. Oversees and accurately records the transfer of decommissioned equipment for the appropriate method of disposal as determined by governmental and internal standards and procedures. Keeps and maintains all written and electronic records relating to IT assets, including a detailed inventory of physical equipment, software licensing, purchase and maintenance contracts, warranty information, vendor contact data, and Purchase Orders awaiting delivery or completed.
Expedites warranty repairs by building a solid relationship and rapport with all hardware and software vendors. Tracks the RMA process until equipment is serviced and returned. Updates all affected inventory records and returns equipment into stock.
Receives all purchase inquiries for IT equipment or software, completes Purchase Requisition, researches and attaches appropriate documentation, obtains the necessary signatures, and submits for processing according to procedure while working closely with purchasing teams.
Maintains an organized IT Asset Management system that is fully documented and easily utilized by other IT personnel. Access to all information must be fully accessible in short order by authorized personnel without the direct intervention of the Inventory Specialist.
Performs special projects as requested by the IT Director of Operation Support, the Customer Service Manager, and IT Leadership Teams as needed.
Minimum Qualifications:
A Bachelor degree in Business Administration, Information Systems or other related field, or equivalent experience of 4 years working in an IT environment.
Experience with Inventory Management Systems required.
Demonstrated experience working with gaming and/or hospitality systems.
Must be able to learn and use new systems, tools, and software and hardware effectively.
Good organizational, verbal, and written communication skills. Ability to perform well in a fast-paced environment and meet deadlines is essential.
Must be able to project a professional, positive, calm demeanor, while executing the essential duties of the position.
Proven ability to work effectively within a technical environment.
Must be detail-oriented and have excellent professional communication skills as this position deals with all levels of management as well as outside vendors.
Ability to handle multiple assignments efficiently and effectively with minimal supervision.
Ability to maintain confidentiality and assist with maintenance and revision of applicable protocols.
Must be able to work independently or as part of a team.
This position requires physical dexterity and the ability to lift up to 75 lbs.
Expected to be on call 24/7.
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
Information technology professional job in Syracuse, NY
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
Junior IT Services Support Tech - Onsite, New Berlin, NY
Information technology professional job in New Berlin, NY
Job Description
Please note, this position is expected to be fully on-site at our office location in New Berlin, NY.
At Preferred, we understand the importance of holistic health. To meet the diverse needs of our employees, we offer a comprehensive set of benefits:
Financial
Short-term disability, long-term disability, and life insurance coverage are provided at no cost
Optional benefits include enhanced life insurance and critical illness plans
401k plan with an employer contribution that you will receive regardless of your own contribution to the plan
A cash-balance pension plan
Student Loan Repayment Assistance
A short-term incentive plan for all employees
Social
Generous paid time off, offering of 25 days at hire (prorated based on start date for the first year)
7 days of paid sick leave
10 paid company holidays
Personalized paid time off after 3 years!
Emotional
Access to 26 sessions with a BetterHelp therapist each year for you and up to 5 dependents, as well as access to all of BetterHelp's group and digital resources
Access to Family First, a team of care experts who can provide you and your loved ones 1:1 assistance with a variety of caregiving solutions, from elder care to legal and financial challenges, insurance and Medicare navigation, and more!
Physical
Medical, dental, and vision coverage options begin on the first day of employment
Health Savings Accounts (with a generous employer contribution!)
YOUR PURPOSE AND FUNCTION IN OUR COMPANY:
As a Junior IT Service Desk Technician, you will be the first point of contact for employees seeking technical assistance. You will respond to requests via our ticketing system, email, chat, or phone and help troubleshoot common IT issues related to hardware, software, and user accounts. This is an entry-level role designed for someone starting their career in IT, with opportunities to learn and grow under the guidance of senior technicians.
You will work closely with the IT team to log issues, perform basic troubleshooting, and escalate more complex problems to experienced staff. Your role is essential in helping employees stay productive by providing timely and courteous technical support.
Respond to IT support requests submitted through the ticketing system, email, chat, or phone.
Gather basic information from users to understand and document the problem.
Perform initial troubleshooting steps for common hardware and software issues (e.g., password resets, printer problems, application errors).
Escalate complex or unresolved issues to senior IT staff.
Keep accurate records of issues and actions taken in the ticketing system.
Assist with setting up new computers, installing approved software, and configuring user accounts.
Help maintain inventory records for IT equipment and software licenses.
Follow established procedures for routine tasks such as system updates, backups, and equipment deployment.
Learn and follow company IT policies and security best practices.
Participate in training to expand your technical skills and knowledge of company systems.
KEY CAPABILITIES FOR SUCCESS:
Basic understanding of computer hardware, operating systems, and common software applications.
Familiarity with Microsoft Windows 10/11 and Microsoft Office 365.
Strong communication and customer service skills.
Willingness to learn and ask questions when unsure.
Ability to follow written instructions and established processes.
Positive attitude and interest in building a career in IT support.
QUALIFICATIONS:
High school diploma or equivalent required; coursework or informal experience in IT preferred.
CompTIA A+ certification (or working toward it) preferred.
Any hands-on experience with troubleshooting computers, even in a non-professional setting (school projects, volunteer work, personal builds) is a plus.
ABOUT US: As a mutual company, we are independent by nature, so we think about insurance solutions a little differently. Through listening, problem solving, examining your challenges and collaborating on the right solutions for you, Preferred Mutual independent agents provide flexible solutions and adapt to your evolving needs. We do the same for our employees. We are process and domain experts, focused on the solutions that deliver results for our clients and our company. We offer a great work environment, professional development, challenging careers, and competitive compensation. With Preferred, there are no surprises. You can count on us to deliver on our promises and be there when you need us, as your insurance provider and your employer. Preferred Mutual is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
DISCLAIMER: This role (job) description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification. The duties described are not to be interpreted as being all-inclusive to any specific employee. Management reserves the rights to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Nothing in this position description changes the at-will employment relationship existing between Preferred Mutual Insurance Company and its employees.
The base pay range for this position is $22.50 to $27.00 paid on an hourly basis. The rate offered to any candidate will be reflective of the candidate's experience and any relevant education, certification, or qualifications related to their ability to perform the responsibilities of this position as permitted by law.
Supervisor IT Admin. & Tech. Support
Information technology professional job in New Berlin, NY
Do you want to work for a World Class Artist Materials Manufacturer?
Leave “corporate” behind and unlock your passion for ingenuity in a mission-based, creative culture where doing well and doing good are one and the same. Golden Artist Colors is a world-class art materials manufacturer bridging creative communities and inspiring global change through the arts. We do this by building our world-class brands of professional artist paints and by supporting the arts with partners who share our values and mission.
Who are we?
Golden Artist Colors is a manufacturer of art materials revered by professional and aspiring artists across the globe. Employee-owned and based in Central NY, the company's mission is to grow a sustainable company dedicated to creating and sharing the most imaginative and innovative tools of color, line, and texture for inspiring those who turn their vision into reality. We prize the opportunity to support community engagement by employing the best employees dedicated to safety, quality, and long-term service.
Our portfolio includes the well-established GOLDEN Artist Acrylics brand, which has set the standard for professional quality acrylic paints since 1980. We maintain the Williamsburg Artist Oils brand, which was acquired in 2010. QoR Artist Watercolors were created by GOLDEN in 2014, and most recently PanPastel Artist Pastels and Sofft Tools were acquired by GOLDEN in 2022. Our portfolio also includes Golden Paintworks, a division focused on specialty architectural products.
Golden Artist Colors is seeking a:
Position Title: IT Administration and Technical Support Supervisor
Department: Information Systems
Supervisor: Finance Director
Location: Onsite in New Berlin, NY
Responsibilities:
Incumbent will support all IT functions, including, but not limited to: database support, hardware support, general office software support, network infrastructure support, and periodic reporting requirements. The above support includes installations, upgrades, training, and maintenance. Recommend and maintain company policies related to business continuity and cybersecurity.
Requirements:
Education Required:
Bachelor's Degree in Computer Information Systems
Experience Desired:
How much:
5-7 years
Type experience:
Experience dealing with a variety of hardware and software systems; server environments; Firewall and other cybersecurity measures; previous supervisory experience.
Our extensive benefits package includes:
Employee Stock Ownership Plan (ESOP).
Medical, Dental, and Vision Insurance
401(k) with Employer match
No-cost Life Insurance and Long-Term Disability Benefits
Paid Holidays and Time Off
Quarterly bonus for the purpose of distributing to employees a share of profits as additional remuneration over and above regular wages or salaries.
Wellness Reimbursement Program
Continuing Education Reimbursement
Child Care Reimbursement
Paid Community Service Hours
Employee Discount on Product
Employee assistance program
Referral Bonus program
EEO: Golden Artist Colors is an equal opportunity employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status.
Auto-Apply