Specialist, Field Support Sol- Trainer
Information technology professional job in Boca Raton, FL
US-FL-Boca Raton Type: Full-Time # of Openings: 1 CUSA Boca Raton About the Role
Provides comprehensive training, technical seminars and field ride-withs within the Service Division. Accountable for developing, administering and presenting comprehensive technical training to field service employees on all existing and future contracted products sold by Canon USA. This includes all Canon Enterprise and Production Technology Solutions products as well as any third party identified products (i.e. HP, Fiery, etc.). In addition, the Field Support Solutions Specialist will actively provide On the Job Training through ride-withs in support of the current Service Standards, Spares Standards and Dispatch Standards.
This role requires you to live within a reasonable commuting distance to Boca Raton, Fl so that you can adequately execute your job responsibilities.
Your Impact
- Performs Technical/Non-technical seminars/OJT training sessions in the field. The seminars/OJT sessions will be conducted to help improve the KPI's of the technicians and branch performance.
- Assists with the deployment, roll-out and implementation of major account installs during peak time periods.
- Participates and contributes in the technical information sessions.
- Creates, updates and distributes technical seminar contents and OJT reports to target individuals and branches.
About You: The Skills & Expertise You Bring
Bachelor's degree in a relevant field or equivalent experience required, plus 3 to 5 years of related experience.
- Degree in related field preffered.
- Strong communication, presentation, and organizational skills.
- Knowledge of PC and/or Mac applications.
- Experience working with end users in a support and/or training capacity is desirable.
- Canon Technical Training Course Certifications for products related to the iRADV/IR /IRC/IP/CLC product line.
- Technical proficiency with Canon or equivalent office imaging industry.
We are providing the anticipated base salary range for this role: $54,460-81,550 annually.
Company Overview
About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at ***************** and connect with us on LinkedIn at ******************************************
Who We Are
Where Talent Fosters Innovation.
Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.
What We Offer
Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.
And Even More Perks!
-Employee referral bonus
-Employee discounts
-Dress for Your Day attire program (casual is welcome, based on your job function)
-Volunteer opportunities to give back to our local community
-Swag! A Canon welcome kit and official merch you cant get anywhere else
Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names, and other marks, are trademarks of their respective owners.
Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://*****************/about-us/life-at-canon/benefits-and-compensation
We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.
You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If you are not reviewing this job posting on our Careers site https://*****************/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://*****************/about-us/life-at-canon.
#CUSA
Posting Tags
#li-rb1 #pm19
PI1be4ff049b1a-37***********7
Information Technology Technician
Information technology professional job in Clewiston, FL
The IT Systems Technician is responsible for delivering technical support through in-person, phone, and electronic communication channels. This role handles incidents and service requests using standardized processes, ensuring timely resolution in line with service level agreements (SLAs). Duties include troubleshooting and supporting desktops, laptops, network administration, various business applications, and specialized healthcare software.
The ideal candidate is eager to learn, demonstrates strong customer service skills, and can work effectively both independently and within a team. Prior healthcare IT experience is a plus but not required.
Key Responsibilities
Serve as the main point of contact for technical issues and service requests.
Provide support for hardware, software, and network-related incidents, ensuring prompt updates to end-users.
Assist with specialized applications, including:
Client tracking systems
Dental software
Pharmacy software
Glucose meter integration tools
Review and prioritize incident tickets, schedule tasks, and maintain SLA compliance.
Create and update end-user and administrative documentation.
Monitor system performance proactively and optimize resources to prevent downtime.
Troubleshoot remotely and on-site for enterprise software, hardware, and basic network infrastructure.
Configure, image, and deploy new systems, installing authorized software and applying updates/patches.
Manage Active Directory accounts, permissions, and security groups.
Install, configure, and troubleshoot printers, copiers, fax machines, and related software.
Perform file and folder security management per established policies.
Collaborate with vendors for support, licensing, and training.
Maintain internal knowledge bases and contribute to process improvements.
Participate in an on-call rotation and be available for emergency support as needed.
Knowledge, Skills, and Abilities
Proficiency with Microsoft operating systems (Windows 7, 10, 11) and Office suites.
Knowledge of PC hardware, peripherals, and printing devices.
Experience with imaging technologies and deployment processes.
Understanding of IP networking and connectivity.
Experience with Active Directory administration tools.
Strong problem-solving and troubleshooting abilities.
Mobile device configuration and troubleshooting skills.
Excellent customer service and communication skills, adaptable for technical and non-technical audiences.
Strong time management and organizational skills.
Ability to read and apply technical documentation effectively.
High level of initiative, integrity, and accountability.
Minimum Requirements
Bachelor's degree in Information Technology or related field; OR
Associate degree or high school diploma/equivalent with relevant college coursework and current technology certification (e.g., A+, Net+).
Minimum of three (3) years' experience in a customer-facing support role within an enterprise environment.
Valid driver's license.
Excellent written and verbal communication skills in English.
Ability to travel to various sites and work a flexible schedule, including evenings, weekends, and holidays.
Level 2 Information Technology Support Specialist
Information technology professional job in Palm Beach Gardens, FL
The Technical Support Specialist (TSS) (Level 2) is the client's primary point of contact within the company for strategic guidance, technical solutions and problem resolution. This position provides onsite and remote support to clients who have critical response time requirements for their business technology systems. This position serves as an escalation point for the Help Desk to resolve complex issues.
Essential Functions
Consults with clients on new technologies, systems, and software, and makes recommendations that ensure technology aligns with the client's needs.
Ensures appropriate data security and data backup processes and systems are in place to protect the client's business systems.
Plans, designs, builds, installs, and troubleshoots client IT systems and infrastructure.
Assists account coordinators to ensure technical roadmap and budget is developed and presented to the client.
Serves as escalation support for help desk engineers to resolve complex client issues.
Maintains relationships with assigned clients to meet our company's client retention goals.
Manages daily schedule to meet the demands of clients.
Coordinates internal resource efforts on projects, as needed.
Analyzes data/ticket history, performs root cause analysis, and implements plans or makes recommendations for solutions.
Additional Responsibilities
Performs additional duties as assigned.
Must have transportation and a valid license.
Complexity of Work and Decision Making
Difficult work on highly complex or involved projects requiring significant judgement, initiative, creativity, and the ability to deal with complex factors and making of decisions based on conclusions for which there is little precedent.
Autonomy and Accountability
Works from general objectives and broad and varying policies, procedures, rules or precedents with little functional guidance. Rarely refers specific cases to supervisor unless clarification or interpretation is involved. Review by supervisor focuses on achievement of the objective and not on the means.
Technology, Equipment or Tools
Intermediate knowledge of Microsoft Server Operating Systems, Networking, messaging (Office 365 and Exchange), and RMM and PSA tools.
Intermediate knowledge of computer networks and security.
Basic knowledge of Hyper-V VMware.
Advanced knowledge of PC troubleshooting.
Basic knowledge of general office equipment, including printers, computers, and phone systems.
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit while using hands to use a computer or other technologies. The employee frequently is required to see, talk, and hear. The employee is occasionally required to stand, walk, and reach with hands and arms.
The employee must regularly lift and/or move up to 50 pounds when transporting IT equipment.
The Lead Engineers work primarily in an office setting with light to moderate noise.
Requires local travel, a vehicle, and a valid driver's license.
Education & Experience
Associates degree from an accredited university or college in an IT Systems related field and a minimum of one (1) year work experience in a related job field, or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.
Industry certifications; such as Microsoft or Cisco.
Knowledge, Skills & Abilities
Strong and persuasive written and verbal communication skills.
Ability to plan and prioritize to achieve a defined objective.
Ability to manage multiple projects/tasks simultaneously.
Ability to troubleshoot technical issues on networks, Windows servers, and PCs.
Ability to establish and maintain working relationships with clients and coworkers.
Ability to handle stressful situations in a congenial manner.
Excellent organization and documentation skills.
Professional demeanor with the ability to self-manage.
Ability to work independently devising new methods, adapting or changing standard procedures to meet new conditions.
Information Technology Field Technician
Information technology professional job in Boynton Beach, FL
IT Field Services Technicians are professionals responsible for providing on-site technical support, maintenance, and troubleshooting services to clients or organizations. They work directly in the field, addressing IT-related issues and ensuring that computer systems, networks, and technology infrastructure function effectively.
Responsibilities
On-Site Technical Support: Travel to client locations or within an organization to diagnose and resolve hardware, software, and network-related IT issues.
Installation and Configuration: Install, configure, and set up computer systems, servers, peripherals, and software applications at client sites or within the organization.
Hardware Maintenance: Perform routine maintenance, inspections, and repairs of computer hardware components, including desktops, laptops, servers, and networking equipment.
Software Troubleshooting: Diagnose and resolve software issues, such as operating system errors, application glitches, and driver conflicts, to ensure proper functionality.
Operating System Support: Provide support for various operating systems (e.g., Windows, mac OS, Linux) and assist users with software installation and troubleshooting.
Network Troubleshooting: Identify and resolve network connectivity issues, including problems with routers, switches, cabling, and wireless networks.
Peripheral Support: Troubleshoot and maintain peripheral devices, such as printers, scanners, and monitors, to ensure they function correctly.
User Account Management: Assist with user account creation, password resets, and access control, ensuring that users have the necessary permissions and access rights.
Data Backup and Recovery: Implement data backup solutions and assist with data recovery in case of data loss or system failures.
Security Compliance: Ensure that IT systems and configurations comply with security policies and standards. Address security vulnerabilities and enforce best practices.
Documentation: Maintain detailed records of service calls, equipment configurations, and performed tasks. Complete service reports and documentation of findings and resolutions.
Inventory Management: Keep track of inventory, spare parts, and IT equipment in the field service vehicle to ensure availability for on-site repairs and replacements.
Training: Provide basic user training and guidance to end-users on IT equipment operation, software usage, and best practices.
Remote Support: When possible, offer remote technical support to clients or end-users using remote desktop tools or phone support to resolve issues without the need for an on-site visit.
Emergency Response: Be available for emergency IT service calls and be prepared to respond promptly to critical IT issues that require immediate attention.
Customer Interaction: Communicate effectively with clients or end-users to explain technical issues and solutions in non-technical language. Provide updates on service progress and estimated time of completion.
Qualifications
Strong technical skills, problem-solving abilities, excellent communication, and a customer-focused mindset are crucial for success in this role.
The ability to adapt to different IT environments and technologies is essential for IT Field Techs to provide effective on-site support.
Physical Requirements:
Prolonged periods sitting at a desk and working on computer.
Occasional walking between facilities.
Occasional lifting, pushing, pulling up to 15 lbs.
Encore Talent Solutions is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.
Construction Technology Specialist
Information technology professional job in Fort Lauderdale, FL
SCOPE AND ORGANIZATIONAL IMPACT
Our Construction Technologies Specialist position works to standardize field workflows and drives adoption of construction management platforms across projects. They bring deep knowledge of construction management processes from project setup through document control, RFIs and submittals, quality and safety routines, schedule handoffs, change management, and closeout. Working closely with Operations, the Lead Specialist position translates jobsite realities into clear, scalable practices, coordinates rollouts and training, and keeps feedback loops open so standards stay practical. They mentor others, support change in the field, and ensure technology use strengthens safety, quality, schedule, and cost outcomes.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
Define and maintain SOPs, checklists, and standardized workflows that work on jobsites
Lead end-to-end implementation efforts for new or changed workflows, including planning, site readiness, pilot design, cutover playbooks, and go-live support
Travel to project sites to observe current processes, coach teams, capture pain points, and share best practices
Run change impact reviews with Operations and Shared Services and align roles and responsibilities across teams
Plan and deliver training and communications for new or changed workflows
Partner with team members to shape configurations, forms, logs, dashboards, and reports that match operational needs
Track adoption and data quality with straightforward KPIs; drive corrective actions with project leadership and report results
Surface system limitations and translate field needs into clear vendor enhancement requests and help influence product roadmaps
Coordinate with vendors on release timing, feature fit, and known issues; validate fixes and communicate impacts to project teams
Lead cross-functional working sessions to resolve cross-project process issues and improve handoffs
Support evaluations and pilots of new tools and features with clear goals, test scripts, and success criteria; recommend go/no-go
Act as an escalation point for process questions and adoption blockers; route technical issues to the right teams and follow through to closure
Mentor team members and project champions to build onsite capability and sustain standards over time
Perform other duties as assigned
EDUCATION AND WORK EXPERIENCE
Minimum bachelor's degree in the field of Construction Management, Engineering, Business or a related field (or equivalent experience)
6+ years in construction operations with strong project team exposure
Demonstrated experience with construction management platforms (e.g., Procore)
Proven experience with prevalent ERP platforms (e.g. CMiC, Oracle, Sage 300) is a plus
Expertise with field workflows, including document management, RFIs, submittals, quality, safety, and scheduling
Demonstrated experience with cost control processes related to construction, such as management of contracts, budgets, change orders, etc.
Proven record of creating SOPs, running trainings, and leading adoption across multiple implementation initiatives
Strong interpersonal and coaching skills; experience managing cross-functional stakeholders
Proven ability to translate business and user needs into scalable, platform-based solutions
Ability to lead change management efforts and facilitate field adoption of new technologies
Excellent written and verbal communication skills, with the ability to train and influence diverse project teams
Problem-solving skills and an innovative mindset for improving business processes and technology utilization
Bilingual (English/Spanish) preferred
T24 Junior Support Analyst
Information technology professional job in Fort Lauderdale, FL
Full-time
Ft. Lauderdale, FL
Responsibilities
You will proactively design, develop and code solutions in according to development best practices and current development technologies
Enhance, optimize and expand current installations to meet new business challenges
Systems documentation and knowledge base management for support efficiencies
Provide T24 BAU Support to the Business Teams.
Monitor Ticketing Systems and proactively resolves any reported issues.
Ability to work and co-ordinate with other Teams and Vendors.
Release Management support, deploying T24 packages to Test and Production environments.
Qualifications
Required IT skills
Bachelor's degree in Computer Science, Information Technology, or related field
At least 2 years' experience in IT Development and/or Support.
Familiarity with Python programming
Understanding of cloud computing concepts, preferably AWS
Knowledge of version control systems (e.g., Git)
Strong problem-solving skills and eagerness to learn
Good communication skills and ability to work in a team environment
Good working knowledge of UNIX/LINUX OS and Oracle Database.
Beneficial IT skills
Experience working with T24 Core Banking Application.
Basic understanding of financial services or banking industry concepts
Familiarity with Agile development methodologies
Experience in some of the following technologies would be beneficial: Java, MQ, and JBOSS
Personal skills
We are looking for ambitious individuals that are keen to develop their technical skills in a dynamic environment
Strong interpersonal communication skills and the ability to deal effectively in a team environment
The candidate must be able to present diagnostic, troubleshooting steps and conclusions to a varied audience
Someone proactive, that can work autonomously and take ownership of their tasks.
Collaborate with other developers in the construction of software - strong ability to partner with and team with colleagues
Provide mentoring and guidance to junior team members
Desktop Support Specialist
Information technology professional job in Boca Raton, FL
Key Responsibilities:
· Provide second-level technical support for desktop/laptop hardware, software, and peripheral
issues.
· Diagnose and resolve advanced technical issues escalated from the L1 support team.
· Install, configure, and maintain operating systems, software applications, and system updates.
· Perform root cause analysis to identify recurring technical problems and develop solutions.
· Excellent in troubleshooting break/fix issues of windows and mac computers
· Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.
· Collaborate with IT team members on projects, upgrades, and implementations.
· Maintain accurate records of work performed, issues, and resolutions using the company's
ticketing system.
· Provide remote support and troubleshooting for users working from home or in the field.
· Train and mentor junior support technicians as needed.
· Ensure compliance with IT policies, security protocols, and best practices.
· Perform routine maintenance and inspections to ensure optimal performance of equipment
· Build and maintain strong relationships with end users and ensure user satisfaction
Qualifications:
· Associate's or bachelor's degree in information technology, Computer Science, or related
field, or equivalent work experience.
· 2-4 years of experience in a desktop support or similar role.
· Strong knowledge of Windows and Mac operating systems.
· Proficiency with Microsoft Office Suite and other common software applications.
· Experience with Active Directory, group policies, and user account management.
· Familiarity with remote desktop tools and support software.
· Excellent problem-solving and analytical skills.
· Strong communication and interpersonal skills.
· Ability to work independently and as part of a team.
· Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support
Technician (MCDST) are a plus
IT Network Manager
Information technology professional job in Pembroke Pines, FL
We are working with a fast-growing stable company looking to bring on an junior IT Network Manager.
This role will be onsite Monday - Friday in Pembroke Pines. This person will need to have at least 1-2 years of experience of true management experience.
Key Responsibilities:
Network Infrastructure Leadership
Design, implement, maintain, and optimize network infrastructure, ensuring it aligns with cybersecurity frameworks, regulatory requirements, and internal policies.
Team Management & People Leadership
Oversee and guide the network team, including:
Providing direction that supports the mission, values, and core competencies
Setting goals and coaching team members for continuous growth
Delivering consistent performance feedback and managing annual reviews
Supporting employee development and identifying high-potential talent
Driving a positive culture focused on quality, engagement, retention, and continuous improvement
Leading recruitment, onboarding, scheduling, job rotations, training, and timecard/overtime management
Maintaining open and respectful communication through meetings, one-on-ones, and clear updates
Technology Research & Innovation
Stay current on emerging technologies, evaluate new tools and architectures, and make recommendations that enhance network reliability, scalability, and efficiency. Act as the subject matter expert and final escalation point for all network-related issues.
Security & Compliance
Ensure network operations meet regulatory and internal security standards, including data encryption, segmentation, and proper role-based access controls.
Documentation & Standards
Create and maintain accurate network documentation such as diagrams, configuration standards, and system inventories.
Access & Security Assessments
Perform security reviews of user accounts, directory structures, permissions, and device configurations to ensure a secure and compliant environment.
Technical Support Analyst
Information technology professional job in Deerfield Beach, FL
Immediate opportunity for a Technical Support Analyst to join a top-notch company experiencing rapid growth!
RESPONSIBILITIES:
Define, document, and maintain standard operating procedures on troubleshooting supported desktop technologies, applications, and warehouse systems for continuous improvements.
Help to service and maintenance audio-visual equipment as needed.
Will be the Enterprise SPOC for PC/IPad procurement, distribution, recovery as well as disposal.
Ability to account for all active or inactive equipment in the CMDB; maintain asset and equipment end-of-life compliance procedures and participate in yearly CAPEX and IT budget requirements.
Will continuously monitor, effort, assign/re-assign, escalate, etc. Incidents/Requests with ServiceNow ITSM tool.
Fully document all service management incidents and requests in ServiceNow ITSM Suite
Timely acknowledgment and triage of service management incidents to determine the proper impact and urgency to recovery and prevent system outages. Search Service Desk knowledge base articles, SOP's for possible incident resolutions.
Responsible for properly determining and assigning higher-tiered service management incidents/requests to responsible assignment groups if the resolution cannot occur at the TSA level.
Assist in the mentoring and training of all TSA II team members.
Responsible for troubleshooting and configuring software, printer, and connectivity-related issues beyond step-by-step instructions.
Provide 24X7 first-line support for all Warehouse Automation technologies which includes physical repairs of mechanical equipment as needed.
Act as the primary escalation point for vendor and operations team communications during individual market center system outages.
Maintain and ensure market centers' security threats and vulnerabilities are remediated to safeguard the enterprise environment.
This is a 6-month contract-to-hire position in Deerfield Beach. Enjoy an onsite work environment.
REQUIRED SKILLS:
8+ years of help desk support experience
High-level understanding and experience in network troubleshooting, network design topology, TCP/IP knowledge, VLANS, and routing
Technical skills in vulnerability assessment, networking, operating systems, and incident response methodology
Exposure to ITIL foundational structures
Warehouse experience
PREFERRED SKILLS:
Industry-related certifications (A+, Security+, Network+, ITIL, Microsoft MCP/MCSE)
Bachelor's degree
Must be authorized to work in the US. Sponsorships are not available.
Yardi Help Desk Software Support Lead
Information technology professional job in Palm Beach Gardens, FL
Priderock Capital Management, LLC, is seeking a Help Desk Software Support Lead associate. This position will support multifamily residential and student housing properties across the US and is ideal for someone with prior property management/leasing experience.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provide training and assistance to on-site property management teams in Yardi, and other 3rd party software solutions.
Set up new properties in Yardi and assist in training new staff in software functions.
Provide excellent customer support to property management teams in responding to help desk tickets.
Knowledgeable in using Yardi Client Central case system.
Provide internal support to departments, including accounts payable, accounts receivable, marketing, asset management and property accounting.
Research, procure and initiate associated license needed for software systems to include:
Bluemoon
NAA
Local Apartment Association
Utility conversions of RealPage and Conservative
Implementations and integration of 3rd party software
Use training and documentation as appropriate to include testing software, data and report editing.
Proficient in Excel, Word, CSV, and database relationships.
Other related duties and assignments as required.
QUALIFICATIONS
Prior Multi-Family Residential Property Management experience required.
Prior experience with Yardi Voyager 7s in a Helpdesk environment required.
Prior experience with CRM and Rent Cafe
Ability to work in a fast-paced environment, with the ability to multi-task and meet deadlines.
Strong ability to work under pressure and independently.
Must be team-oriented and problem solver with strong work ethic.
Strong communication skills, both verbal and written, are essential.
Strong attention to detail and analytical skills a must
The ability to review work for quality and completeness will be a key to success.
Ability to collaborate with internal and external teams.
Analytical and troubleshooting skills.
Meet deadlines and prioritize work requirements.
Meet deadlines and prioritize work requirements
Service Desk Technician
Information technology professional job in Fort Lauderdale, FL
WORK OBJECTIVE:
Perfroms technical work for desktop operating systems, business applications, printing systems, networking systems, and end users of the Broward County Clerk of Courts (BCCOC) office automation systems.
Work is performed under general supervision with moderate latitude in the use of initiative. Position exercises some independent judgment in accordance with defined policies, procedures, and techniques.
ESSENTIAL FUNCTIONS:
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within the classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.
Perform troubleshooting, installation and configuration of software/hardware within the standards set by the BCCOC
Document end user issues and steps to replicate issues that come through the support desk
Respond, resolve, or escalate service issues created in the ticketing system
Assist in monitoring the status of service outages and remediation of issues
Provides network assistance and some asset and server management support
Analyzes, identifies, and documents office automation solutions; responds to, tracks, monitors, and maintains records of all support requests acquired via established organizational tools and procedures
Identifies, researches, and resolves technical problems/projects presented through support tickets and requests
Repairs, replaces, and installs software, hardware, and PC peripherals
Coordinates office automation projects; plans and schedules the implementation of systems and programs
Provides guidance on data processing and office automation applications to end users
Contacts hardware and software vendors regarding purchase and maintenance warranty functions
Assists in the training of end users and developing training documentation, as assigned
Supervision:
None
MINIMUM QUALIFICATIONS:
High school diploma or GED required; supplemented by two (2) years of experience delivering technical customer service for office automation systems; or an equivalent combination of education, certification, training, and/or experience.
Technology or Software:
Microsoft Windows Operating Systems
Microsoft Office Applications
Microsoft Active Directory
IP addressing, DHCP, DNS, VPN,
Microsoft Windows Printing, Registry, Logs, & Monitoring
Must have a valid Florida Driver's License and proof of auto insurance.
PREFERRED QUALIFICATIONS:
Completion of two (2) years of college level course work in computer science, information systems, business administration and two (2) years of analytical, technical, and customer service experience in office automation systems.
KNOWLEDGE, SKILLS, AND ABILITIES:
Support technical issues relating to Microsoft Windows, Windows Server, and Active Directory
A solid understanding of networking technologies and protocols such as IP addressing, DNS, DHCP, Active Directory users and permissions.
Knowledge of systems integration, Active Directory design and management, operating systems installation and support, Microsoft application software and how to effectively implement.
General applicant troubleshooting in a Windows environment required
Proficiency with laptop, desktop, and peripheral hardware troubleshooting required
Ability to analyze complex problems and move them to resolution.
Performs basic administrative and security tasks for variety of applications, software, including but not limit to: Active Directory, Duo Security (MFA), Office 365 Applications, VPN, and Networking, OS Deployment Tools, iOS
Good communication skills; including oral and written communication, timely response and feedback, with ongoing updates to management and team members.
Goal oriented and a demonstrated ability to continually prioritize tasks, and work under pressure with sensitivity to deadlines.
Must have strong customer service skills.
Must have excellent documentation and writing skills
Enforce corporate information security and IT policies.
Knowledge of general computing, networking, software, and hardware concepts
Skill in the use of Microsoft Office products (Word, Outlook, and Excel) and applicable department and organization specific software and to learn and become proficient in the use of other specialized software as may be required
Skill in using mathematics to solve problems
Ability to clearly communicate and understand information in English, both orally and in writing
Ability to follow oral and written instructions
Ability to use reasoning skills that minimize duplication of efforts, including but not limited to comparing, classifying, analyzing and coordinating
Ability to visually inspect and manipulate small computer components and assess PC problems and provide potential solutions and/or recommendations
Ability to learn modern office system equipment, including, but not limited to, the installation and service of hardware and software such as file servers, PC's, printers, and operating systems
Ability to learn methods of analysis of business office requirements for the application of current and state-of-the art office system technology
Ability to learn PC hardware/software configurations for stand-alone and LAN workstations, including operating systems, communications requirements (main frame needs, etc.), and other support software packages
Ability to establish and maintain effective working relationships with those contacted in the course of work regardless of race, religion, age, sex, disability, political affiliation, sexual orientation, and diverse cultural and linguistic backgrounds
Ability to regularly attend work and arrive punctually for designated work schedule
PHYSICAL REQUIREMENTS:
Depending on functional area of assignment, tasks involve the ability to exert heavy physical effort usually involving lifting, carrying, pushing and/or pulling of objects and materials of heavy weight (up to 50 pounds). Involves some climbing, balancing, stooping, kneeling, crouching, crawling, walking, or standing. Tasks may involve extended periods of time at a keyboard or workstation and extended periods of time standing and/or walking.
ENVIRONMENTAL REQUIREMENTS:
Tasks are regularly performed inside without potential for exposure to adverse conditions, such as dirt, dust, pollen, odors, fumes and/or poor ventilation, wetness, humidity, rain, temperature and noise extremes, machinery and/or moving vehicles, vibrations, electric currents, animals/wildlife, toxic/poisonous agents, gases or chemicals, oils and other cutting fluids, violence and/or disease, or pathogenic substances.
SENSORY REQUIREMENTS:
Some tasks require manual dexterity, in addition to visual and hearing acuity. Some tasks may involve identifying and distinguishing colors. Some tasks require the ability to perceive and discriminate visual cues or signals. Some tasks require the ability to communicate orally and in writing.
Information Technology Operations Analyst
Information technology professional job in Hollywood, FL
Based in Hollywood, FL, Sintavia, LLC designs and additively manufactures critical components for the Aerospace, Defense, & Space industry.
We are seeking a career-minded individual for the position of IT Operations Analyst, preferably someone who is looking for long-term growth and potential. In addition to the below, candidates must possess strong customer service skills, an eye for detail, and the ability to multi-task at a quick pace. Being a team player is a must!
SUMMARY: Specializes by platform or application and is responsible for performing all operational processes and procedures, ensuring that all IT services and infrastructure meet operational goals.
DUTIES AND RESPONSIBILITIES:
Analyze and provide solution to low complexity and routine computer issues
Work together with vendors to aid repairs of hardware, i.e., printers, laptops, and desktops
Responsible for the definition, design, implementation, and maintenance of support infrastructure for application solutions
Oversee the Incident, Problem, and Change management processes
Identify incident trends; recommend and implement improvements to reduce volume
Prepare SOP (Standard Operating Procedures) for the daily maintenance of applications and underlying systems
Keep Operations team up to date with new implementations and technologies
Establish clear communication channels for feedback from customers, peers, and cross functional teams
Identify new solutions for improved processes, as well as develop cost/benefit analysis for business solutions
Make certain that technology solutions adhere to quality standards
Collaborate with the project teams to review or inspect work to guarantee their quality
Assist in other tasks as required
QUALIFICATIONS:
Bachelor's degree (B.A.) from four-year college or university; or two years related experience and/or training; or equivalent combination of education and experience.
Demonstrated ability to balance department efficiency and service excellence.
Strong written, verbal, and interpersonal communications skills including ability to listen attentively and to communicate information clearly and effectively.
Demonstrated interpersonal, collaborative, and relationship-building skills; ability to interact positively with teammates at various levels across the company and customers.
Demonstrated ability to work well with cross-functional groups.
Self-motivated, able to multi-task, and detail oriented.
Strong organizational, analytical, problem-solving and decision-making skills.
Able to maintain a professional demeanor and a polished professional appearance.
Background checks will be completed on all candidates considered for hire.
REQUIREMENTS:
Working knowledge of systems architectural concepts and methodologies; infrastructure platforms and their application; business processes, process analysis/management, and IT requirements and IT managed services
It is also important that they can manage Critical Incident and Change Management SLA's with Service Provider, and can also manage and implement process improvements in NOC/SOC (network/security operation center)
Working knowledge of networking; can write Technical Specs and provide Level1 application Support (Client/Server)
Must have the required technical skills to identify system problems, as well as seek out ways to improve processes
Must be able to learn procedures quickly and be a team player
Easily adapt to new organizations / technical environments
Ability to handle and prioritize multiple tasks
Project management on small to medium projects
Must be able to perform a variety of routine tasks and demonstrate a good working knowledge of equipment, procedures and working with common hand tools
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
Frequently required to sit, walk, stand, bend, stoop, kneel or crawl
Continually utilize visual acuity to operate equipment, read
technical information, and/or use a keyboard
Frequently required to lift/push/carry items up to 50 pounds
Work on Specialized equipment
WHY SINTAVIA:
We offer a comprehensive compensation and benefits package and the tools you will need to be successful, including:
Medical, dental, and vision plans after 30 days
Paid PTO and holiday
Paid life and long-term disability insurance
401(K) retirement plan and matching program
We provide a safe, fun, exciting and collaborative workplace, where growth and advancement opportunities abound.
Sintavia is an equal opportunity employer and a drug free workplace.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Desktop Support Associate
Information technology professional job in Boca Raton, FL
At Akkodis, we use our insight, knowledge, and global resources to make exceptional connections every day. With 60 branch offices located strategically throughout North America, we are positioned perfectly to deliver the industry's top talent to each of our clients. Clients choose Akkodis as their workforce partner to solve staffing challenges that range from locating hard-to-find niche talent to completing quick-fill demands.
Title: Desktop Support Associate -Boca Raton, FL
Location: 5 days/ week onsite in Boca Raton, FL
Contract: 6+ months
Compensation: $25-$27.50/hours
What you will have:
5+ years deploying, updating, optimizing and troubleshooting Windows-based workstations in a corporate environment.
5+ years providing support for common corporate client-side technologies, including wired/wireless networks, VPNs & security tokens, WiFi/broadband technologies, collaboration tools (Instant Messaging, Web Conferencing, Video Conferencing), A/V devices (projectors, presentation boards, etc.).
Experience deploying images, software & updates with workstation management tools (e.g., MS Deployment Toolkit [MDT], MS Systems Management Server [SMS], MS System Center Configuration Manager [SCCM], MS Autopilot, MS Intune, etc.).
5+ years providing support for Windows 11. Windows Server experience a plus.
5+ years providing support for MS Office and all major component applications.
5+ years providing support for other common corporate client-side applications (Acrobat, anti-virus solutions, anti-malware solutions, softphones, file encryption, screen capture, etc.).
5+ years providing support for internet-based applications using common internet browsers (Internet Explorer, Chrome, Firefox, etc.) & related technologies (Java, ActiveX, etc.).
5+ years providing on site & remote technical support for workstations, applications and networking technologies - in medium to large organizations.
Basic understanding of IP addressing, subnets, file/folder mapping, share drives & network printer configuration. Basic file & print server configuration/administration a plus.
Familiarity with a range of ticket/incident management systems, specifically ServiceNow.
Microsoft Active Directory administration.
Ability to coordinate tasks with vendors to meet service targets & project deadlines.
Ability to prioritize & multi-task in a fast-paced/demanding environment.
Ability to work independently or as part of a team to meet deadlines.
Strong analytical & problem-solving.
Strong interpersonal/relationship-building skills & customer service values/practices.
Strong written, verbal & phone skills, with ability to explain technical matters in non-technical terms.
Good ability to judge situational feedback (user frustration, systems urgency, etc.) and adjust support response/approach to meet needs.
What is nice to have:
Experience with Windows 11.
Experience Microsoft Autopilot.
Executive Support.
Experience with Lenovo laptops.
Higher education.
If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis go to **************** If you have questions about the position, please contact Dana More at **************************
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit **********************************************
The Company will consider qualified applicants with arrest and conviction record
IT Systems Administrator
Information technology professional job in Boca Raton, FL
BUGATCHI's South Florida office is seeking a highly motivated, results-oriented IT Systems Administrator with a passion for growing a business focused on luxury menswear. The IT Systems Administrator will be responsible for the following:
Ensuring high reliability and performance of the network, infrastructure and internet.
Help support data security and risk management protocols.
Developing and maintaining a culture of the highest customer service and user satisfaction.
Significant attention to new systems training and change management.
Provide IT system support including, installation, engineering, implementation, training, systems administration, and for several areas including: Applications and PC Desktop Systems/ Mac Computers, Apple Business Manager, Office 365 Administration, Printer Support/RFID Printing, Data loss prevention, LAN/WAN Network Services, Warehouse Management Solutions, CRM Solutions, Help Desk Operations/Customer Support and Telephone Systems.
Takes steps necessary to keep the overall technology infrastructure running seamlessly, efficiently, and effectively while ensuring compliance with established standards and policies.
Assist with IT vendor relationships.
Develop a continuous improvement focus of IT operations.
Work closely with business leadership team to understand & anticipate their needs to continuously assess & help plan for efficient & cost-effective technology solutions infrastructure.
Deploys/implements new technology.
Qualifications:
3 or more years' experience in a Systems Administration role.
Up to date knowledge of current technology and proficiency in IT best practices.
Proven ability to deliver a customer-centric IT function.
Ability to work collaboratively in teams and with executive management in a fast paced, robust environment
Excellent written and verbal communications skills.
Candidates must be legally authorized to work in the United States. Unfortunately, due to the receipt of a significant number of applications, only selected candidates will be promptly contacted to proceed with our interview process and, therefore, we will be unable to respond to email, fax and telephone inquiries regarding your application status. Thank you for your submission and interest in joining BUGATCHI.
Technical Support Engineer
Information technology professional job in Coral Springs, FL
The Technical Support Engineer provides technical assistance for both application support and desktop administration. This role requires troubleshooting software and hardware issues, managing IT assets, and ensuring smooth system operations while addressing customer inquiries across multiple support channels.
Responsibilities:
Application Support:
• Document and respond to customer inquiries via phone, and email.
• Troubleshoot and resolve application-related issues, assisting users in software
setup, and configuration.
• Maintain detailed records of software performance and recommend improvements
to enhance efficiency.
• Collaborate with engineers and senior IT staff to address complex technical
problems.
• Monitors individual performance objectives, meets standards, and assures
customer satisfaction goals are met.
IT Systems Support:
• Act as the primary contact for hardware/software/network issues across the
organization.
• Assist the Senior System Administrator with IT requests and system upgrades.
• Install, configure, and update desktop software and hardware.
• Manage IT assets, including device setup, storage, disposal, and troubleshooting.
• Ensure security compliance, performing BIOS/firmware checks and monitoring IT
infrastructure.
• Oversee Mobile Device Management (MDM), managing device enrollment,
compliance, and troubleshooting.
• Administer Multi-Factor Authentication (MFA), assisting users and securing
authentication processes.
• Deploy and manage Trend Micro security solutions, ensuring system security and
policy compliance.
• Serve as a secondary point of contact for Rapid7 Immediate Threat Response,
monitoring vulnerabilities and coordinating security updates.
• Regularly review Jira tasks, ensuring timely completion and quality assurance.
• Create and maintain technical documentation for software, security policies, and IT
procedures.
• Continuously assess IT processes and propose innovative improvements.
• Perform regular system checks, eg network drives.
• Upgrade computers (eg RAM, storage).
• Provide on-call support, including after-hours incident response (as needed)
• Handle other IT-related responsibilities as assigned.
Qualifications:
• Bachelor's degree in computer science, IT, or related field (preferred).
• Strong troubleshooting skills for software, hardware, and network issues.
• Working knowledge of Windows/MacOS, Microsoft Office, and enterprise applications.
• Experience with asset management, MDM, MFA, and cybersecurity tools.
• Excellent communication skills, able to explain technical concepts to non-technical users.
• Ability to multitask and prioritize in a fast-paced environment.
Physical & Work Environment:
• Ability to lift up to 50 pounds, access equipment in tight spaces.
• Primarily office-based, with occasional travel for technical support.
• May require evening/weekend work for system maintenance and upgrades.
IT Systems Administrator
Information technology professional job in Palm Beach Gardens, FL
Job DescriptionBenefits:
401(k)
401(k) matching
Health insurance
Paid time off
IT Systems Administrator Employment Type: Full-time, Exempt About AMPERA
AMPERA is redefining clean, sovereign energy with compact, ultra-safe nuclear systems that power AI, industry, and defense with zero emissions and unmatched reliability. Our modular micro-reactors combine the best of fusion and fission to deliver scalable, deployable, and inherently safe energy anywhere from AI data centers to remote or defense operations.
As a fast-growing company, AMPERA blends the agility of a startup with the ambition of a global energy innovator. Joining us means becoming part of a bold mission to revolutionize how the world generates power through advanced nuclear and manufacturing technologies.
Position Overview
We are seeking an experienced IT Systems Administrator to design, implement, and maintain AMPERAs IT infrastructure. This role is ideal for a proactive, hands-on professional who can architect secure, scalable systems and ensure optimal performance across our engineering, manufacturing, and office environments. Youll help shape the digital foundation of a high-tech organization advancing next-generation clean energy.
Key Responsibilities
Design, configure, and maintain secure wired and wireless networks, firewalls, and VPNs.
Manage low-voltage contractors and network hardware installations.
Administer cloud and on-prem storage, backups, and access control systems.
Procure and configure high-performance laptops and workstations.
Deploy software updates, monitor licensing, and manage endpoint security.
Implement cybersecurity policies and ensure compliance with CMMC, NIST 800-171, ITAR, and GDPR.
Provide user support, troubleshoot issues, and train staff on IT best practices.
Maintain accurate system documentation and network diagrams.
Recommend and implement continuous improvements to IT systems and policies.
Qualifications
35 years of experience as a Systems or Network Administrator.
Strong technical knowledge of networking, virtualization, and security tools.
Experience managing Windows, mac OS, and hybrid environments.
Familiarity with Active Directory, Azure, and MDM systems.
Working knowledge of compliance standards (CMMC, NIST, ITAR).
Excellent troubleshooting, communication, and organizational skills.
Preferred: Experience in engineering, defense, or manufacturing settings.
What We Offer
Competitive salary ($90,000 $130,000, depending on experience).
Comprehensive benefits package, including healthcare, dental, vision, and 401(k).
Opportunity to build and scale IT systems from the ground up in a high-growth tech environment.
A collaborative, mission-driven culture where technology drives innovation and impact.
Significant career growth potential as AMPERA expands nationally and globally.
INFORMATION TECHNOLOGY INTERNSHIP
Information technology professional job in Davie, FL
Working Title: Internship Salary: To Be Determined by the Agency Information Technology Internship State of Florida Opportunities are located throughout Florida Internship Overview and Responsibilities:
The State of Florida is seeking motivated individuals to join our workforce. Our internship opportunities offer bright, highly motivated college students and recent graduates a unique opportunity to experience firsthand the operations of state government while obtaining valuable on-the-job training.
Are you hungry for innovation and passionate about technology and problem solving? IT professionals within each state agency help create and maintain the digital path to keep state government running. Please consider our excellent internship opportunities within the areas of Information Technology, Management Information Systems, Desktop Support, Network Engineering, and other related fields.
Applications are accepted year-round. Internships may be paid or unpaid and there is no guarantee of employment.
Knowledge, Skills, and Abilities:
* Ability to communicate effectively verbally and in writing.
* Ability to work independently as well as with others.
* Ability to prioritize tasks, meet deadlines, and manage time effectively.
* Ability to test, trouble shoot and resolve errors in operating systems.
* Skilled in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Access...)
* Basic knowledge of various operating systems.
* Basic knowledge of security protocols, best practices and common vulnerabilities.
Minimum Qualifications:
Must be currently enrolled or graduated within the last twelve months from an accredited college or university degree program. No experience required for this position.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
Location:
IT JR SECURITY ADMINISTRATOR
Information technology professional job in Plantation, FL
This is an exempt position, which is an entry level technical and analytical position assisting with the administration and support of the City of Plantation's security infrastructure. The Junior IT Security Administrator will help to implement security controls, conduct audits, and support security awareness initiatives to safeguard our systems from cyber threats. This role will also support the Help Desk as needed by providing technical assistance to end users.
Employees are hired as AT WILL employees that serve at the pleasure of the City and may be terminated at any time with or without cause.Monitor and analyze network traffic, system logs, and alerts from security tools (such as firewalls, IDS/IPS) to detect signs of suspicious or malicious activity.
Assist in the investigation and resolution of security incidents, including malware infections, phishing attacks, and unauthorized access.
Conduct system vulnerability and compliance assessments and remediation across OS, Cloud, and Infrastructure
Implement and monitor basic security controls such as access control lists, antivirus solutions, and encryption technologies.
Conduct regular audits and reviews of user access, ensuring compliance with security policies and best practices.
Assist with the creation and delivery of security awareness training programs, helping employees recognize and respond to cyber threats.
Prepare reports on security incidents and trends, providing analysis and recommendations for mitigating future risks.
Perform remote trouble shooting through diagnostic techniques and pertinent questions.
Record events/problems/resolutions within the internal tracking system.
Utilize the help desk ticketing system.
Research and make recommendations for purchasing decisions.
Performs related duties as required and as directed.
This position does not have final procurement authority.
Knowledge, Skills, and Abilities:
Knowledge of network design, principles, practices, analysis and security.
Knowledge of methods and equipment utilized in monitoring and troubleshooting network and communication system.
Network troubleshooting and infrastructure experience including firewalls (CISCO).
Security hardening on Azure Active Directory.
Prior experience in backup strategy and implementation specifically with ransomware concerns.
Prior Help Desk Support experience.
Minimum of 2 years experience managing, configuring, and troubleshooting Azure Active Directory.
Minimum of 2 years experience in a variety of cybersecurity technologies including Crowdstrike and Workspace One.
Ability to effectively analyze and solve problems through a systematic and logical approach.
Ability to effectively analyze and resolve security issues.
Ability to work with vendors and assist in procurement process.
Ability to relate technical communication issues clearly, both orally and in writing, to non-technical individuals.
Ability to work with confidential data and maintain such confidence.
Ability to operate a City vehicle and possess the required license.
Ability to establish and maintain an effective working relationship with other employees, City officials and the general public.
DESIRABLE EXPERIENCE AND TRAINING
Graduation from an accredited four year college or university with a Bachelor's degree in computer science or closely related field, or any equivalent combination of education, experience or training which provides the required knowledge, abilities and skills may be considered. Requires four (4) years experience in actively working, planning, managing and implementing IT Security system solutions or closely related experience. CCNA (Cisco Certified Network Associate), Security+ certificates required.
Preferences
Master's degree or higher in Information Systems Security or closely related field
Certified Information Systems Security Professional (CISSP)
CompTIA Advanced Security Practitioner (CASP+)
Certified Ethical Hacker (CEH)
3 + years direct hands-on experience with incident management and response
3 + years proficiency in problem-solving, analytical thinking, and penetration testing methodologies Tasks are regularly performed inside and/or outside with potential for exposure to adverse conditions, such as dirt, dust, pollen, odors, fumes, wetness, humidity, rain, temperature, and noise extremes, machinery and/or moving vehicles, vibrations, and electric currents.
IT - AV TECH I (NON PRODUCTION) - FT
Information technology professional job in Hollywood, FL
Hollywood Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, "Bora Bora" style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at ********************************** call ************ or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly.
Benefits & Perks:
We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit ************************************* to see our full list of benefits!
Responsibilities
Under the direction of the Manager of IT, the incumbent is responsible for installing, maintaining and operating all IP and analog audio/visual equipment.
Essential Job Functions:
* The exhibit is conducted in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida for departmental policies and procedures.
* Install, troubleshoot and optimize IP AV devices including Hardware and Software issues.
* Troubleshoot network connectivity issues and install/re-install cable as necessary.
* Provide basic network administration support including VLAN creation.
* Provide assistance with the rollout of AV system hardware and software upgrades and patches as those requirements arise.
* Liaise with, and provide training and support to, end users and staff on AV system operation and other technical AV issues.
* Collaborate with the Business Analyst, System, and Network administrators to ensure efficient operation of the company's AV environment.
* Assist in ensuring that customer requests via the ticketing system are managed to closure.
* Troubleshoots malfunctions and/or audio & video shorts, when necessary, perform other duties as assigned.
* Maintains all LCD, LED monitors and displays on the property.
* Controls all volume levels and video content for the property, assists local entertainers with sound before and after their scheduled performance time when needed
* Maintain a clean and organized work area as directed.
* Perform administrative tasks as may be required by local and corporate policy.
* Manage replacement spares through RMA programs to ensure maximum hardware availability and minimum down time related to maintenance issues.
* Perform a variety of tasks as required by sister properties.
* Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
* Demonstrate actions and behaviors that reinforce the Company's Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion, and Dedication.
* Ensure prompt and discreet notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
* Perform other duties as assigned.
Qualifications
Qualifications:
* High School Diploma or equivalent required. An associate's degree in a computer-related discipline is preferred.
* Minimum of two (2) years' experience in computer hardware support and maintenance or AV systems support and maintenance required. Equivalent technical training and certification may be considered.
* Must possess or acquire A+, QYSY 0 and QSYS1 certification in the first 12 months of employment.
* Experience with digital encoders, Direct TV, and digital audio equipment is a plus.
* Technical knowledge of Windows OS is required. Knowledge of current protocols TCP/IP, WINS, DHCP and DNS required.
* Preferred minimum of two (2) years' experience working with and troubleshooting AV related equipment (projectors, sound, TV's, lighting controls, exc.).
* Experience installing, configuring and troubleshooting network AV devices.
* Experience installing wall mounted TV's in a production environment.
* Experience working with the basics of Cisco switches; the ability to configure a VLAN.
* Well-developed written and verbal communication skills along with strong time management and interpersonal skills required.
* Must possess a positive demeanor and work well in a team environment.
* Must be proactive and have a desire to grow professionally, as well as have the ability to take a task from start to finish with planning, research, documentation, and follow-up.
* Must have strong analytical and problem-solving abilities.
* Willingness to work in stressful situations in front of multiple demanding customers.
* A neat appearance and professional conduct are required.
Auto-ApplyTechnical Support Engineer
Information technology professional job in Port Saint Lucie, FL
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You're the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being #1 in Customer Satisfaction.
Job Duties and Responsibilities
What You'll Do:
You'll visit customers' homes, solve problems, and introduce them to smart home tech.
Install and service DISH equipment and smart home products in customers' homes
Teach customers how to use their tech and offer additional services when helpful
Keep a clean work area and maintain a professional attitude while working independently but staying connected with the team
What's in it for You:
Career Growth: Start here and grow fast! Many of our leaders began in this role, with opportunities to move into different departments for new challenges
Pay Increases: Automatic promotion after 6 months with a $1/hour raise. Additional promotions with 5-10% pay increases based on performance
Bonus Potential: Earn up to $6,400 your first year, and up to $9,100 annually after. High performers also receive AwardPerqs-redeemable for travel, electronics, and more
Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement
Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month), company-provided van, tools, and uniforms
Paid Training You'll Get:
Clear, step-by-step guidance for installations and service
Smart home tech knowledge to support and educate customers
Best practices created by our most experienced techs
Skills, Experience and Requirements
What You'll Need:
Valid Driver's License: Clean record required
Schedule Flexibility: Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays
Physical Ability:
Climb ladders (up to 40 ft)
Lift up to 70 lbs
Must meet and maintain 335 lb weight limit
Customer Focus: Build trust and create a great experience
Problem-Solving: Tackle a variety of challenges on the spot
Determination: Work in tight spaces and all kinds of weather
Adaptability: Handle changes and unexpected tasks with ease
Benefits:
From versatile health perks to new career opportunities, check out our benefits on our careers website.
Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact *************** if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)
Salary Ranges
Compensation: $20.75/Hour