Desktop Support/ThinkDesk Advisor
Information technology professional job in Armonk, NY
CTG is seeking to fill a Desktop Support/ ThinkDesk Advisor opening for our client in Armonk, NY.
Duration: Ongoing contract
We can offer hourly and salaried options
W2 only.
Must be eligible to work in the US Without Restrictions
CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.
Duties:
Manage a device locker and vending machine. Asset management is also a part of the role. Provide IT Support onsite via a by appointment system. During downtime, support global IT Support operations via chat.
Skills:
Windows & MacOS are key skills, Red Hat Linux a plus. Microsoft Office Suite, Cloud storage applications like Box and OneDrive, Adobe applications. Support mobile devices both iOS and Android. Familiarity with endpoint administration tools such as Microsoft Entra and Jamf. ServiceNow ticket process.
ThinkDesk underwent a soft relaunch in November 2024, introducing an AI-first, customer-centric approach to onsite IT services. This transformation aligns with our broader strategy to modernize support delivery and improve user experience.
A key feature of the relaunch is the Locker and Vending Machine offering, which enables employees to conveniently access new or replacement laptops, IT peripherals, emergency replacements, and loaner devices-all from a single, self-service location. This reduces wait times, improves hardware availability, and supports faster resolution of common IT needs.
The ThinkDesk Advisor plays a central role in maintaining inventory accuracy and providing personalized support through an appointment system integrated with AskIT, ensuring efficient and trackable service delivery.
Experience:
3 years of experience preferred.
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
IT Support Specialist - I
Information technology professional job in Paramus, NJ
Worldwide Logistics Inc., is looking for an IT Specialist Level I. As an IT Specialist, you'll be a member of a growing full-service IT support team. With an amazing opportunity to learn while supporting a global workforce.
Worldwide Logistics seeks an IT Specialist capable of quickly learning and adapting to challenges in our fast-paced, global industry. As an IT Specialist at Worldwide Logistics, you will be part of the frontline support team, primarily assisting domestic users across various North American sites. You will be responsible for handling support requests through our ticketing system, using various enterprise tools to administer, support, monitor, and maintain desktops, peripherals, network equipment, and servers. Besides managing helpdesk requests, this role also involves overseeing and maintaining assigned IT projects using our project management tools.
Responsibilities and Duties
Building, configuring, and troubleshooting workstations for new users
Installing operating systems and software applications
Creating users and general administration in Microsoft O365
Maintaining asset inventory for all hardware
Utilize a ticketing system to track and maintain workflow
Troubleshooting network connectivity
Qualifications and Skills
Required:
2 years of experience working on an enterprise Helpdesk or for an MSP
Experience installing operating systems and software
Experience building PCs
Experience with Enterprise Anti-virus systems
Familiarity with networking, switching and routing
Moderate to advanced MS Excel knowledge
Must have excellent written and verbal communication skills
Any experience with RMM and ticketing systems is highly desired
Must be a self-starter
May be required to work off-hours, weekends as needed, or potentially on a 2nd shift
What you'll get in return:
Competitive base salary
Medical, dental, and vision insurance for employees
401K Program to help you invest into your future
Flexible vacation time to promote a healthy work-life balance
Hybrid position - required 3 days in office. No exceptions.
22.00 - 26.00 per hour
Workday Help Desk
Information technology professional job in Melville, NY
About the Company
The Workday Help Desk Specialist is responsible for supporting employees, managers, and leadership with all workday related questions, troubleshooting, system navigation, and basic configuration tasks. This role serves as the first line of support for workday HCM and financials, ensuring accurate data entry, efficient resolution of user issues, and exceptional customer service to all departments across ACHC.
About the Role
This role serves as the first line of support for workday HCM and financials, ensuring accurate data entry, efficient resolution of user issues, and exceptional customer service to all departments across ACHC.
Responsibilities
Support employees, managers, and leadership with all workday related questions.
Troubleshoot system navigation and basic configuration tasks.
Ensure accurate data entry.
Resolve user issues efficiently.
Provide exceptional customer service to all departments across ACHC.
Qualifications
3 years of Workday Experience (HCM, Recruiting, Time Tracking, Absence, and Payroll)
Strong customer service orientation
Excellent communication and problem solving skills
Highly organized with the ability to manage multiple tasks in a fast paced environment
Required Skills
Workday Navigation & Troubleshooting
Ability to diagnose common access or workflow issues
Understanding of Workday business processes
Data accuracy & Entry
Reporting & Basic Analytics
Pay range and compensation package
Starting at $80,000
IT & Automation Specialist (NEW YORK ONLY)
Information technology professional job in Melville, NY
IT & Automation Specialist
Big Think Capital, the #1 online alternative financing marketplace, is expanding our technology team! We're looking for an IT & Automation Specialist who is passionate about technology, system reliability, and automation-driven efficiency. This role blends traditional IT responsibilities with exposure to automation tools and system integrations. The ideal candidate is detail-oriented, eager to learn, and comfortable troubleshooting both hardware/software issues and automation workflows that power the company's operations.
Responsibilities include, but are not limited to:
Respond to first-level help desk support tickets by performing troubleshooting and analysis on hardware, software, and network systems.
Set up and maintain desktop and laptop computers, including peripherals, printers, and mobile devices.
Maintain and track IT inventory, ensuring all devices and software licenses are properly documented.
Assist with onboarding and offboarding users, including account creation, device setup, and permissions management.
Support ongoing technology projects such as new software installations, system updates, and hardware decommissioning.
Collaborate with the Lead Automation Engineer to identify and implement automation opportunities that improve IT workflows and operational efficiency.
Assist in building, testing, and maintaining automations across platforms such as Salesforce, Outlook, and internal tools (experience with n8n, Zapier, or similar tools is a plus).
Troubleshoot and debug automation workflows to ensure reliability and data accuracy.
Generate and maintain IT documentation for processes and procedures.
Respond promptly to business-critical IT or automation-related issues.
Qualifications:
1+ year of IT support or technical experience.
Strong interest in automation and systems integration.
Familiarity with or willingness to learn automation platforms (n8n, Zapier, Make, or Salesforce Flows).
Experience with help desk ticketing systems and IT asset management.
Ability to multi-task, follow technical documentation, and adapt under pressure.
Clear and professional communication skills (verbal and written).
High school diploma or equivalent required.
Preferred:
2+ years of IT or automation experience.
Bachelor's degree in Computer Science, Information Systems, or equivalent certifications.
Experience with APIs, webhooks, or cloud services (AWS, Azure, or GCP).
Knowledge of network devices such as firewalls, routers, and switches.
Benefits:
Flexible schedule
Health insurance
Paid vacation and holidays
401K plan
Opportunity to grow and advance in both IT and automation domains
A collaborative work environment that makes you want to come to work
Job Type: Full-time
Salary: $60,000.00 - $70,000.00 + Bonus per year (based on experience)
Help Desk Analyst
Information technology professional job in Port Washington, NY
Help Desk Analyst (L1-L2)
We are in need of a full-time, direct hire Help Desk Analyst to join one of our distribution clients. As a Help Desk Analyst, you will provide support by analyzing and resolving user computer hardware and software issues. You will respond to user inquiries, assess problems with IT equipment and applications, and provide remediation. Additionally, you will also work closely with other IT department personnel to analyze and resolve issues and assist with IT initiatives and projects.
Location: Port Washington, NY (On-site) with 10-25% travel to regional sites
This job expects to pay about $70,000 - $90,000 per year plus bonus and benefits
What You Will Do:
Provide end-user support for laptops/desktops and escalate issues as needed. Gather and communicate error logs to L2-L3
Troubleshoot Windows 10/11 and Microsoft 365 issues
Support Outlook, Intune, and general user apps
Perform basic debugging; escalate advanced issues
Assist with device migration and Intune deployment
Apply systems analysis techniques and procedures to determine hardware, software, or system malfunctional and test or modify computer systems based on configuration specifications
Test and install computer systems and software
Maintain records of trends and patterns on computer issues
Update service ticket system with ticket problem and remediation details
Work with service desk team to resolve support tickets in a timely fashion
Work to maintain service desk SLA goals set by the IT Manager
Handle all aspects of new user setup
Assist with user desk relocation
Configure workstations for new users and upgrades
Troubleshoot basic network connectivity issues
Assist IT staff with larger scale projects
Assess and remediate cyber security alerts
Maintain thorough documentation
Assist with asset tracking and update asset tracking system
What You Bring to The Table:
5-7 years of hands-on helpdesk/desktop experience
Intune knowledge and debugging skills
Must be comfortable with 10-25% (up to 1-2 trips per month to regional sites)
Must be well-versed in Windows 10/11 operating systems
Must have fundamental understanding of Windows 2012-2022 Server operating systems
Must have experience with various aspects of Office365, including SharePoint and Exchange
Beginner to intermediate understanding of network services and concepts
Intermediate understanding of security best practices
Strong verbal and written communication skills; strong prioritization skills; result-oriented; responsive; and strong personal initiative
Must have high patience level, user empathy and the ability to work under professional pressure
Must be able to troubleshoot in an analytical, effective and efficient manner
Ability to explain issues clearly and push back professionally when needed
Ability to explain technical issues clearly to non-technical users
Highly motivated, ability to work independently or in a team environment. Must be team-oriented and eager to learn
Excellent organizational skills including attention to detail and multi-tasking
Irvine Technology Corporation (ITC) is a leading provider of technology and staffing solutions for IT, Security, Engineering, and Interactive Design disciplines servicing startups to enterprise clients, nationally. We pride ourselves in the ability to introduce you to our intimate network of business and technology leaders - bringing you opportunity coupled with personal growth, and professional development! Join us. Let us catapult your career!
Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
Information Technology Network Administrator
Information technology professional job in Paramus, NJ
This is a 6 month temp to perm
The Senior Systems Administrator I plays a vital role within the IT team, ensuring the reliability, security, and optimal performance of the organization's technology infrastructure. This position involves close collaboration with IT leadership to design, implement, and maintain systems while providing expert technical support for end users. The ideal candidate will demonstrate initiative, independent problem-solving skills, and a strong commitment to delivering exceptional customer service in a dynamic work environment. In addition to core systems administration duties, this role encompasses responsibilities related to desktop and user support, network administration, and IT security.
Key Responsibilities:
Work collaboratively with IT leadership to monitor, maintain, and test technology infrastructure to ensure reliability and functionality.
Lead the technical design, planning, and implementation of systems, including performance tuning and recovery procedures.
Provide advanced support for endpoint systems, software, and related technologies, including troubleshooting, installation, inventory management, and testing.
Deliver outstanding customer service to end users by resolving technical issues promptly, courteously, and effectively.
Serve as a subject matter expert in SharePoint Online, supporting its deployment, administration, and optimization for business needs.
Implement and maintain IT projects, such as server, virtual machine, network switches, firewalls, access points, and printer deployments/management.
Diagnose and replace failed infrastructure hardware, and create standard images for servers and client devices to streamline deployment.
Oversee asset inventory management, ensuring IT device records are accurate and up to date.
Liaise with internal and external stakeholders to facilitate the completion of IT projects.
Perform systems administration tasks, including equipment setup, file restoration testing, backup creation and monitoring, and Microsoft 365 administration.
Execute vulnerability remediation, monitor network devices, perform configuration backups, apply firmware upgrades, and implement endpoint and network security measures.
Apply system updates, patches, and configuration changes as necessary.
Recommend and implement productivity enhancements and best practices for IT security.
Deploy hardware and software as requested, and maintain comprehensive documentation for procedures and helpdesk tickets.
Independently prioritize tasks in alignment with organizational objectives.
Manage Active Directory accounts, permissions, access requests, and password resets.
Serve as the primary backup to the Senior IT Director for essential systems.
Monitor Office 365, EDR (Endpoint Detection and Response), and Entra ID for security issues, investigate incidents, and conduct root cause analysis.
Support disaster recovery and business continuity planning, testing, and implementation.
Assist with internal compliance initiatives and change management procedures.
Log infrastructure-related tasks and gather user feedback to drive continuous improvement.
Analyze the technology stack for potential enhancements and monitor wired and wireless network infrastructure.
Provide technical support for desktop hardware and software, including troubleshooting, remote and in-person assistance, and helpdesk management.
Coordinate IT inventory purchases and support conference room equipment.
Oversee onboarding and offboarding processes for IT systems.
Required Qualifications:
Bachelor's degree in an IT-related field or equivalent industry experience.
Professional certifications such as Microsoft 365 Administration, Network+/CCNA or equivalent, Linux+/LPIC-1, Security+ or equivalent.
Demonstrated expertise in SharePoint Online administration and support.
Proven track record of excellent customer service in a technical support environment.
Proficiency with hardware including desktops, laptops, servers, NAS/SAN, printers, switches, firewalls, mobile devices, DVRs, projectors, time clocks, and wireless access points.
Experience with applications such as Office 365, Adobe Acrobat, Active Directory/DNS/DHCP, remote management tools, VPN, helpdesk software, endpoint protection, backup applications, VOIP, WSUS, patch management software, Dropbox, and Box.
Familiarity with operating systems, including Windows 10/11, Server 2016/2019/2022, Synology DSM, and Ubuntu Linux.
Knowledge of virtualization platforms, disaster recovery, and business continuity.
Effective written and verbal communication skills.
Strong prioritization, project management, and problem-solving abilities.
Experience with NIST 800-53 controls, vulnerability remediation, AWS, and SonicWall.
Service Desk Technician
Information technology professional job in Hoboken, NJ
Key Responsibilities
1. User Support & Issue Resolution
Provide first-level technical support via phone, email, chat, or ticketing tools.
Assist users with login issues, password resets, account lockouts, and basic troubleshooting.
Support for Windows/Mac OS, mobile devices, and standard productivity applications (MS Office, Teams, Outlook, etc.).
Troubleshoot common issues like:
Network connectivity
Printer problems
Software installation errors
System performance issues
Log all incidents in the ticketing system and ensure timely resolution.
2. Device & Application Support
Support desktops, laptops, thin clients, and peripherals (keyboard, mouse, monitors).
Install, configure, and update approved software and applications.
Assist in onboarding/offboarding tasks like device setup and profile configuration.
3. Escalation & Coordination
Escalate complex or unresolved issues to L2 / L3 support teams.
Follow established SOPs, workflows, and escalation paths.
Maintain communication with users until issue resolution.
4. Documentation & Reporting
Create and update knowledge base articles and troubleshooting guides.
Maintain accurate logs and documentation in the ITSM platform (ServiceNow, Remedy, Jira, etc.).
Provide daily/weekly incident reports as required.
Dispatch on Demand Role.
IT Presales - AI & Data Engineering Specialist
Information technology professional job in Ridgefield, NJ
Job Description: IT Presales - AI & Data Engineering Specialist
Fulltime
We are seeking a dynamic IT Presales professional with deep expertise in AI, Data Engineering, and Cloud technologies to lead solutioning and proposal development for enterprise clients. This role demands someone who lives and breathes AI and Data, with the ability to translate complex business challenges into innovative, scalable solutions.
The ideal candidate will combine strong technical credibility in Data Platforms, AI/ML, and Analytics with exceptional presales skills, including crafting proposals, responding to RFPs/RFIs, and engaging with senior client stakeholders.
Key Responsibilities
Solutioning & Proposal Development
Own end-to-end presales activities including RFP/RFI responses, proposals, and solution presentations.
Design and articulate solutions leveraging Data Engineering, AI/ML, Cloud platforms (AWS, Azure, GCP), and modern analytics frameworks.
Develop pricing models and effort estimations for T&M, SOW, and Managed Services engagements.
Ensure proposals meet compliance standards and align with client objectives.
Client Engagement & Strategic Positioning
Partner with Sales and Account teams to understand client needs and position AI/Data-driven solutions.
Conduct client workshops and solution walkthroughs to demonstrate technical depth and business value.
Build trusted relationships with client stakeholders, influencing decision-making at senior levels.
Innovation & Practice Enablement
Collaborate with AI/ML and Data Practices to incorporate emerging technologies into proposals.
Contribute to reusable assets such as accelerators, PoCs, and case studies to strengthen InfoVision's positioning.
Drive thought leadership in AI and Data Engineering within presales and client engagements.
Qualifications & Experience
10-12+ years of IT services experience, with at least 5 years in presales or solutioning roles.
Proven expertise in Data Engineering (ETL, Data Warehousing, Cloud Data Platforms) and AI/ML solutioning.
Strong understanding of IT delivery models (onsite/offshore/nearshore) and engagement types (T&M, SOW, Managed Services).
Familiarity with modern data architectures, Cloud migration strategies, and AI/ML adoption frameworks.
Excellent communication, presentation, and stakeholder management skills.
Telecom domain experience preferred.
Preferred Skills
Ability to influence CXO-level stakeholders and articulate AI/Data-driven business value.
Experience working on large-scale RFPs for Fortune 500 clients.
MBA or advanced degree is a plus.
IT Lead
Information technology professional job in Hackensack, NJ
IT Lead
Salary: $90k - $110k + Bonus
NJ based full-service Law Firm seeks an IT Lead to join their Team!
RESPONSIBILITIES:
Act as lead liaison between firm and third-party IT support provider
Ensure office computers, printers, scanners, telephones, and other computer or telephone-related devices are productively deployed and used
Assist personnel and our third party with troubleshooting and operational maintenance
Perform various technical duties, which include, but are not limited to, the following:
Use ticketing system to track all customer reports of hardware, software, telephone, mobile device and peripheral problems
Use User Experience Monitoring application daily
Install and configure desktop, laptop, and telephone equipment in accordance with firm defined installation templates or guidelines
Assist HR and Facilities with ergonomic equipment setup
Install, troubleshoot and maintain PC peripheral equipment such as printers, scanners and mobile devices
Provide on-site technical assistance, including computer setup and breakdown, office moves, troubleshooting of printer, scanner, mobile devices and other technology equipment support, as needed. This could require travel to other offices
Actively participate in pilot groups and perform quality assurance of computer system builds, program deployment and updates
Isolate customer problems with hardware and/or software as first-line support and escalates problem resolution to more senior specialists, as necessary
Work with third party on security concerns and client security guidelines
Setup and maintenance of conference room audiovisual equipment
Meeting setup and support for video conferencing using web-based conferencing systems
Provide on-site technical support for off-site/remote trials or conferences
Troubleshoot and resolve wireless connectivity for internal and external customers
Support for telephone programming and handset maintenance under direction of the manager
Troubleshoot and coordinate repairs of hardware and software with vendors
QUALIFICATIONS:
Proficiency in the Microsoft Office suite, iManage and other firm applications
2+ years' applicable and relevant technical experience
Knowledge of Windows operating systems to include but not limited to Windows 10 and Windows 11
Exceptional customer service skills
Onsite Level 2 Technical Support Specialist - Great Neck, NY
Information technology professional job in Great Neck, NY
CodexIT is seeking a skilled and motivated Onsite Level 2 Technical Support Specialist to join our Long Island team. We are a leading national technology service provider specializing in Healthcare, delivering complete Managed Technology Services to healthcare practices. Our deep industry knowledge allows us to provide comprehensive support for all your technology needs.
In this role, you will:
Provide intermediate onsite technical support for hardware, software, and network issues affecting our Long Island healthcare clients.
Troubleshoot and resolve escalated tickets from Level 1 support, ensuring timely and effective solutions.
Support and maintain EHR software, medical diagnostic equipment, and clinical review software.
Perform onsite diagnostics, user account management, and system maintenance tasks using Azure and Intune.
Assist the Project Engineering team with system deployments, upgrades, and implementations.
Utilize ConnectWise to manage service requests, document resolutions, and track time effectively.
Maintain detailed documentation of issues, solutions, and system configurations.
Participate in on-call rotation to provide after-hours support for critical client issues.
Escalate complex issues to Level 3 support when appropriate.
Provide excellent customer service and build strong relationships with clients.
Qualifications:
Minimum 2 years of experience in a Level 2 helpdesk or technical support role.
Experience with Windows 10/11, Office 365, and basic Active Directory tasks.
Working knowledge of Azure cloud services and Intune device management.
Understanding of networking fundamentals including TCP/IP, DNS, DHCP, and VPNs.
Experience with printer setup, peripheral troubleshooting, and mobile device support.
Familiarity with EHR systems and healthcare technology environments preferred.
Proficiency in remote and onsite support tools and techniques.
Strong troubleshooting and problem-solving skills.
Excellent communication skills with ability to explain technical concepts to non-technical users.
Experience with ConnectWise or similar PSA/ticketing systems preferred.
Self-motivated with ability to work independently and manage time effectively.
Customer service oriented with a commitment to client satisfaction.
Valid driver's license and reliable transportation for travel to client sites across Long Island.
Availability for on-call rotation
CodexIT is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
On call
Work Location: Onsite - Great Neck, NY
Desktop Engineer
Information technology professional job in Bethpage, NY
Client with location in Long Island is seeking a Desktop Engineer for a contract to hire position. This person will provide IT support to internal users, in addition to assessing and helping to mature operational processes regarding user support best practices.
Required:
-Strong desktop / service desk skills - troubleshooting issues regarding laptops, desktops, connectivity, and peripherals.
-Strong understanding service desk process and procedures.
-Experience with JAMF and VDI
Desired:
-ITIL and Microsoft certifications.
Information Technology Specialist
Information technology professional job in Mount Vernon, NY
Must-haves
2-3+ years in an IT support role
Experience troubleshooting hardware and software incidents
Strong experience with Active Directory to manage accounts and reset passwords
Strong network understanding, troubleshooting Wi-Fi connectivity, understanding of fundamentals such as VPN, TCP/IP, DNS, LAN/WAN, etc.
Strong recent experience with que management, working with a ticketing system
Strong communication, eagerness to learn, and customer service skills
Plusses
Experience troubleshooting Macs as well as Windows
Experience working in a customer facing role
Experience working in the educational/instructional field, or working in IT at their college
Strong recent experience using ServiceNow as a ticketing system
Day to Day
A client is looking for a Jr. Network Specialist to support a school district in Westchester County, NY. This person will be spending 100% of their day doing deskside support during the months of September -- May and completing various technical projects within the months of June -- August. They will be supporting about 300-500 staff members, working directly with executives, teachers, and students in order to resolve tickets and incidents. These tickets will include a large variety of things, including Active Directory support and password resets, network connectivity issues, smartboard support, hardware troubleshooting, imaging labs, deploying Chromebooks, completing migrations, projector & printer break fixes, email support, etc. This individual needs to have strong customer service skills and fundamental network experience in order to communicate issues and solutions with the staff they are supporting. They will work directly with high level engineers to grow their skills and assist with Level 2 and Level 3 technology support when able.
$25-30/hr
Server Administrator
Information technology professional job in Melville, NY
Haugland Group, a privately-owned Long Island, New York-based civil infrastructure and energy construction company has an immediate opportunity for an experienced Server Administrator/Engineer to join our IT team.
We are looking for a self-motivated, highly organized individual to join the fast-paced Information Technology department and provide all facets of server administration, architecting and engineering; system patching; and system upgrades. The successful candidates will serve as the subject matter expert on all server-related material.
At Haugland, we understand that pushing the boundaries of what has been done is essential to develop the infrastructure of tomorrow. The journey won't be simple, but what gets us there is. At Haugland Group, Our Word is Our Way. We are leaders in building what's next because we see the path to get there and we're setting a new standard of exceptional along the way.
Let's build together!
Key Functions
Lead server administration and collaborate on IT initiatives; manage current infrastructure and design future solutions (automation experience is a plus).
Perform regular Windows server updates, patch management, and environment testing.
Manage a multisite VMWare/ESXi Host environment and Citrix environment.
Oversee and administer SAN Management, Antivirus/ Endpoint Protection, Cloud Services, Single Sign On (SSO, MFA, Duo), Microsoft SQL Server Management, Patch Management, Network Auditing (active directory, file servers, email), Backups and Disaster Recovery, Server Monitoring and Cloud Email Filtering.
Coordinate with internal and external customers on deliverables.
Research and implement new hardware and software solutions at an enterprise level.
Desired Qualifications
Bachelor's degree in information technology or related discipline is preferred.
5+ years' experience in a similar role.
Prior experience in the construction industry and Viewpoint Vista ERP system management is a plus.
Strong problem solving and analytical skills with the ability to clearly communicate and share solutions with fellow team members.
Exercise excellent verbal and written communication practices.
The ideal candidate will have prior experience with: Storage (Pure, Synology, Dell PowerStore), Office 365, SentinelOne, Azure, DBA, Log360 Active Directory, Veeam backups, Linux, Solarwinds SAM, Manage Engine, and Barracuda.
Why Haugland?
Compensation range for this role is $100-150k.
At Haugland Group, our benefits are designed to convey company culture and values which has employees at its forefront.
Excellent benefits package including medical, prescription drug, dental, vision, Health Savings Account (HSA), short/long term disability and life Insurance
401k with 5% employer match
Employer funded Dependent Care FSA
Potential for annual performance-based raise
Paid Time off
Paid company observed holidays
Educational and professional advancement opportunities
Frequent company-sponsored events
Relaxed, friendly office
Fast-paced, exciting environment
Haugland Group LLC and its operating divisions, affiliates, related entities, and subsidiaries (collectively, “the Company”) do not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered property of the Company and therefore, the Company will not pay a fee for any placement resulting from the receipt of an unsolicited referral. Only upon the Company's written request may preferred vendors may be invited to refer talent for specific open positions. In these cases, a fully executed agreement with the Company must be in place and current.
We are an Equal Opportunity Employer.
Desktop Support Technician
Information technology professional job in Uniondale, NY
COMPANY:
TDK U.S.A. Corporation is the Regional Headquarters for the Americas of TDK Corporation, a global electronics company based in Japan, and publicly listed on the Tokyo Stock Exchange. TDK focuses on the demanding markets of information and communication technology, internet of things, and automotive, industrial and consumer electronics. TDK's comprehensive product portfolio features electronic components, sensors, power supplies, energy devices, and more. TDK has a network of design, manufacturing, and sales locations in Asia, Europe and the Americas, with global revenues of more than $12 billion. TDK employs more than 109,000 people worldwide, including more than 4,500 in North and South America.
JOB DESCRIPTION:
The Desktop Support Technician's role is to work closely with the Desktop Services team to set up and deploy laptops, write documentation, and resolve trouble tickets.
Image new and existing laptops via the standard imaging technology
Create new Helpdesk Solutions for end-users and IT
Write Clear and concise documentation for new and existing procedures
Set up cubicles for new hires and contractors
Work Helpdesk Tickets, which include hardware, software, OS, and account problems
Support End-User software, connectivity, and services
Ensure the integrity and security of enterprise data on client computers, files, and during data transfer in accordance with business needs and industry best practices regarding privacy, security, and regulatory compliance
Manage printers and scanners
Manage end-user accounts, permissions, access rights, and storage allocations in accordance with best practices regarding privacy, security, and regulatory compliance.
Identify, troubleshoot, and resolve hardware and software problems on workstations. Escalate incidents, as necessary.
Recommend, schedule, and perform software and hardware improvements, upgrades, patches, reconfigurations, and/or purchases.
QUALIFICATIONS:
The successful candidate for this position must be able to perform each essential function satisfactorily with or without reasonable accommodation. The qualifications and working conditions listed below are representative of those required for the position.
College diploma or university degree in the field of computer science and/or
Minimum of 2+ years of work experience in Desktop support/Helpdesk
Certification in Microsoft Operating Systems or Networking is a plus
Working technical knowledge of PC (Windows 7/10/11) and Mac
Working technical knowledge of current systems software, protocols, and standards, including Office 365, Active Directory, Browsers, etc.
Hands-on software and hardware troubleshooting experience
Experience documenting and maintaining configuration and process information.
Good understanding of the organization's goals and objectives
Knowledge of applicable data privacy practices and laws
Strong customer service orientation
Proven analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment
Strong interpersonal and oral communication skills
Adept at reading, writing, and interpreting technical documentation and procedure manuals
Ability to conduct research into hardware and software issues and products as required
Ability to present ideas and solutions in user-friendly language
Highly self-motivated and directed
Keen attention to detail
Skilled at working within a team-oriented, collaborative environment
COMPENSATION & BENEFITS:
TDK U.S.A. offers a competitive salary and a comprehensive benefits package including medical, dental, 401(k), pension, life insurance, vacation, and 13 paid holidays.
The starting annual base pay for this role is between 55,000 and 68,000 USD for Uniondale. The actual base is dependent upon many factors, such as: training, transferable skills, work experience, business needs, market demands. The base pay range is subject to change and may be modified in the future.
TDK is an Equal Opportunity Employer
Information Technology Specialist
Information technology professional job in Farmingdale, NY
The IT Specialist provides comprehensive IT support and ensures efficient resolution of technical issues. Responsibilities include diagnosing and troubleshooting system problems, performing hardware and software maintenance, and managing user accounts and IT assets. Key functions include monitoring IT assets, ensuring compliance, and enhancing helpdesk efficiency to meet service level agreements (SLAs).
Position Responsibilities and Accountabilities
Technical Support and Issue Resolution
Serve as the primary point of contact for employees seeking technical assistance via phone, ticketing systems, instant messaging, and email.
Diagnose and troubleshoot computer system issues individually or in collaboration with team members, identify root causes, and implement effective solutions.
Perform PC and MAC upgrades, repairs, and maintenance, including license tracking and hardware/software configurations.
Follow up on outstanding requests to ensure timely and thorough resolution while maintaining service level agreements (SLAs).
Provide technical guidance to end-users on IT tools, systems, and processes to reduce downtime and enhance productivity.
Continuously identify and recommend improvements to helpdesk processes for greater efficiency and user satisfaction.
User Management, and Asset Oversight
Enabling and disabling user accounts, ensuring efficient configuration and deployment of desktops and workstations using standardized OS images and software.
Monitor and manage IT assets, maintaining accurate inventory records and addressing hardware and software needs proactively.
Conduct onboarding for new hires, including hardware setup and training sessions to ensure effective use of IT systems and tools.
Research and recommend hardware and software solutions, evaluating vendor products for cost-effectiveness and quality.
Conduct routine audits to maintain compliance, ensure equipment availability, and identify optimization opportunities.
Qualifications and Competencies
Strong troubleshooting, analytical, and diagnostic abilities
Excellent interpersonal and teamwork skills
Proven problem-solving, communication, and organizational skills
Ability to stay organized and create clear, thorough documentation for processes and procedures
Working knowledge of network devices, including switches, access points, and firewalls
Willingness to learn new technologies, adapt to evolving support needs, and contribute to service-excellence goals
Experience with warehouse systems (e.g., Zebra scanners, pack stations) is a plus
Ability to perform heavy lifting (50+ pounds)
Ability to travel as needed
Education and Experience
Bachelor's Degree in Computer Science or Information Systems a plus
Minimum 3-5 years of IT experience required
Windows and MAC support required
Must be well-versed in network configuration and troubleshooting
Must be able to support Windows Server 2012 and up
Active Directory, GPO, DNS, and DHCP experience
Avaya IP Office experience is a plus
IT - 1311
Information technology professional job in White Plains, NY
Job Details: Job Title: SAP Basis Administrator Schedule: Hybrid (3 Days Onsite) Duration: 12+ months Payrate: $55/hr. - $65/hr. On
We are currently using SAP ERP, Business Warehouse, Enterprise Portal and Business Object systems as transaction and reporting systems.
SAP systems are interfacing with multiple other applications at COMPANY like Maximo, Kyriba, SuccessFactors etc.
COMPANY has also implemented SAP SaaS solutions like Concur, Blackline, Ariba, SuccessFactors etc. We have vast requirements to support activities in these areas.
Job Functions & Responsibilities:
Design, deploy, configure, and provide ongoing maintenance of multiple SAP landscapes systems
Perform Version / Stack upgrade / Migrations of ERP / NetWeaver systems
Provide operations support for SAP systems and technical infrastructure, including but not limited to Basis functions like printer administration, transport administration, front end GUI and Fiori
Proactively monitor systems for performance and issues and perform root cause analysis of production and non-production system
Apply Support Package Stack using SUM across the SAP landscapes
Assist in SAP user security role design and access setup
Develop and maintain effective working relationships with security, SAP application owners and IT Infrastructure
Perform System / Client Copies of non-production environments with production data
Install, Configure, Deploy SAP Fiori and related Apps for ERP6.0.
Configure SAML for Single Sign on between SAP Fiori / SAP ERP system.
Configure and Deploy SAP Mobile For Fiori on iPhone / Android devices
Perform Oracle Upgrades of SAP system databases.
Skills:
Perform all system upgrades, patching, and address vulnerabilities
SAP Business Warehouse system Upgrade from 740 to 750
SAP Basis Administration role with hands-on experience with SAP ECC6.0, Portal, Solution Manager and Fiori system administration.
Configurating SAP Fiori Apps for ERP6.0 and Mobile deployment rollout.
Configure and rollout SAP SSO 3.0.
Experience with Support Pack stack upgrade / Version upgrades / OS/DB Migrations.
Experience with System Refresh / Client Copies.
Experience with Oracle Upgrades on SAP Databases.
Strong communication, presentation and organizational skills.
Excellent analytical and problem-solving abilities.
Education & Certifications:
Bachelor's degree in IT.
IT Systems Administrator
Information technology professional job in Hackensack, NJ
Our client, a forward-thinking organization in the Hackensack, NJ area, is seeking a talented IT Systems Administrator to join their team. As a key member of their infrastructure team, you will be responsible for ensuring the stability, security, and efficiency of their IT systems. If you have a strong technical background and a passion for problem-solving, we encourage you to apply.
Our client offers:
A collaborative and dynamic work environment
A comprehensive benefits package
Opportunities for professional growth and development
Key Responsibilities:
Spearhead the design, implementation, and maintenance of IT infrastructure, ensuring seamless integration and optimal performance.
Establish and enforce IT policies, procedures, and standards, guaranteeing adherence to industry best practices and regulatory requirements.
Deliver expert-level technical support for Windows 10 and 11, Active Dictionary, DNS and IP networking.
Create and maintain comprehensive technical documentation and knowledge base articles, facilitating IT infrastructure and operations.
Technical Essentials:
Experience with Entra (nee Azure) AD and Microsoft 365.
Familiarity with Cisco switches and firewalls.
Comprehensive understanding of IT infrastructure, encompassing Active Directory, Desktop Engineering, Identity and Access Management, Device Management, and Endpoint Security.
Proficiency in Windows 10 and 11, including in-depth knowledge of baseline security policies and compliance requirements.
Knowledge of IT service management frameworks and practices.
Nice to Have:
Experience with Atlassian stack (JIRA, Confluence, Bit Bucket etc…)
Knowledge of VMware environment
Experience with Mac desktop support
Familiarity with scripting languages, preferably PowerShell
Experience with compliancy models (ISO, NIST, FedRAMP, CMMC)
IT Administrator
Information technology professional job in Plainview, NY
The IT Administrator supports a multi-location retail organization by maintaining secure, reliable, and efficient technology operations across corporate offices and field locations. This position manages infrastructure, networking, and end-user systems while driving improvements in automation, security posture, and overall performance. The ideal candidate is hands-on, detail-oriented, and capable of balancing daily support with long-term infrastructure initiatives. Travel of approximately 25% is required to support store operations, openings, and technology audits.
Salary: $75,000
Key Responsibilities:
Systems & Network Management
Maintain uptime and performance across all retail and corporate systems.
Configure and manage routers, switches, access points, and firewalls.
Support IT setup, configuration, and infrastructure upgrades for new and existing sites.
Manage asset inventory, software licensing, and hardware lifecycle tracking.
Microsoft 365 & Automation
Administer Office 365, Intune, and Azure AD, ensuring secure, compliant configurations and efficient user management.
Manage endpoint and email security through Microsoft Defender, AppRiver, and DMARC monitoring platforms.
Use Power Automate and PowerShell to streamline provisioning, reporting, and repetitive workflows.
Infrastructure Security & Support
Enforce MFA, access control, and endpoint protection policies across all systems.
Conduct vulnerability assessments and coordinate remediation with vendors and internal teams.
Support user security awareness initiatives and maintain accurate documentation of configurations and standards.
Ensure regular updates, backups, and proactive infrastructure monitoring.
Planning & Continuous Improvement
Evaluate and recommend technologies that improve reliability, scalability, and automation.
Assist in planning and implementing future remote monitoring and management (RMM) tools for centralized visibility.
Collaborate with operations, vendors, and leadership to ensure IT initiatives align with business goals.
Participate in infrastructure planning for expansion and modernization projects.
Requirements
4+ years of IT systems or network administration experience, ideally within a multi-location retail environment.
Strong proficiency with Office 365, Intune, Microsoft Defender, AppRiver, and email authentication and deliverability tools.
Experience using PowerShell scripting and Power Automate workflows.
Solid understanding of DNS, DHCP, VPN, and core network security principles.
Proven ability to manage distributed systems and coordinate with external vendors.
Excellent communication and documentation skills.
Must be available to work on-site and travel up to 25% as needed to support field operations.
Education: Bachelor's degree in Information Technology, Computer Science, or a related field preferred but not required; equivalent professional experience accepted.
Benefits
Why Join Red Lion Mobility
Competitive base salary + performance bonuses.
Comprehensive Medical, Dental, and Vision Insurance.
401(k) match.
Paid sick and vacation time.
Auto-ApplyIT Deskside Intern
Information technology professional job in Ridgefield, NJ
Join a Legacy of Innovation 125 Years and Counting!
Daiichi Sankyo Group is dedicated to the creation and supply of innovative pharmaceutical therapies to improve standards of care and address diversified, unmet medical needs of people globally by leveraging our world-class science and technology. With more than 125 years of scientific expertise and a presence in more than 20 countries, Daiichi Sankyo and its 18,000 employees around the world draw upon a rich legacy of innovation and a robust pipeline of promising new medicines to help people. In addition to a strong portfolio of medicines for cardiovascular diseases, under the Group's 2025 Vision to become a “Global Pharma Innovator with Competitive Advantage in Oncology,” Daiichi Sankyo is primarily focused on providing novel therapies in oncology, as well as other research areas centered around rare diseases and immune disorders.
We are currently seeking an IT Deskside Intern from June 2026 - May 2027. This part-time position works approximately 20 hours per week.
Responsibilities:
Based out of our HQ Technology Center, the IT Deskside Interns will provide light instruction and troubleshooting to end users in the office. Primary function will be to meet and greet staff walking into the tech center, assess the nature of their visit, and either provide assistance directly or guidance on obtaining the support needed. Acts as a liaison between staff visiting the tech center and other support teams to reduce friction in solving issues or fulfilling requests.
Qualifications:
Enrollment in a technology or hospitality focused undergraduate degree. Technical support skills are helpful but not required.
Daiichi Sankyo, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Salary Range:
$17.23 - $58.15
Download Our Benefits Summary PDF
Auto-ApplyTechnical Support Engineer
Information technology professional job in Valley Stream, NY
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You're the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being #1 in Customer Satisfaction.
Job Duties and Responsibilities
What You'll Do:
You'll visit customers' homes, solve problems, and introduce them to smart home tech.
Install and service DISH equipment and smart home products in customers' homes
Teach customers how to use their tech and offer additional services when helpful
Keep a clean work area and maintain a professional attitude while working independently but staying connected with the team
What's in it for You:
Career Growth: Start here and grow fast! Many of our leaders began in this role, with opportunities to move into different departments for new challenges
Pay Increases: Automatic promotion after 6 months with a $1/hour raise. Additional promotions with 5-10% pay increases based on performance
Bonus Potential: Earn up to $6,400 your first year, and up to $9,100 annually after. High performers also receive AwardPerqs-redeemable for travel, electronics, and more
Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement
Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month), company-provided van, tools, and uniforms
Paid Training You'll Get:
Clear, step-by-step guidance for installations and service
Smart home tech knowledge to support and educate customers
Best practices created by our most experienced techs
Skills, Experience and Requirements
What You'll Need:
Valid Driver's License: Clean record required
Schedule Flexibility: Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays
Physical Ability:
Climb ladders (up to 40 ft)
Lift up to 70 lbs
Must meet and maintain 335 lb weight limit
Customer Focus: Build trust and create a great experience
Problem-Solving: Tackle a variety of challenges on the spot
Determination: Work in tight spaces and all kinds of weather
Adaptability: Handle changes and unexpected tasks with ease
Benefits:
From versatile health perks to new career opportunities, check out our benefits on our careers website.
Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact *************** if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)
Salary Ranges
Compensation: $25.25/Hour