Information technology professional jobs in Wilmington, DE

Addison Group is working with an industrial manufacturing company in search for an IT Technician to join their team! This is a contract role and onsite 5 days a week in the Conshohocken, PA area. Please apply to be considered! IT Support and Operations Specialist The IT Support and Operations Specialist is responsible for providing first-line IT support within the North American region, ensuring optimal performance, availability, and user support. As a member of the global service desk team, this role involves troubleshooting hardware, software, and network issues, managing user accounts, and maintaining local IT infrastructure in coordination with the global IT team and external service providers. This role requires strong technical expertise, problem-solving skills, and a commitment to service excellence to support IT operations effectively and enhance the end-user experience. Key Responsibilities IT Support Provide 1st line support for incidents and problems, including: Troubleshooting hardware and software issues. Closing out local helpdesk tickets in a timely manner. Administering local business user accounts for new and reassigned colleagues in Active Directory, including maintaining user groups and handling modifications, additions, changes, and deletions. Collaboration Partner with other IT teams to ensure solution compatibility with strategy, standards, and service models. Establish effective working relationships with vendors, service providers, and global operational teams to achieve established goals. Provide recommendations and advice that support organizational IT goals. Offer basic project management input and analysis for IT projects at the site level. Document Management Maintain comprehensive records and documentation for the configuration of regional IT infrastructure. Update and manage the asset database. Qualifications/Requirements High school diploma (GED) required; Bachelor's degree in Information Systems, Computer Science, or a related field preferred. 1+ years of IT support/helpdesk experience. Experience working in Microsoft networked environments (Active Directory, Office 365, Azure, Ivanti ITSM, Veeam, VMware, etc.). Basic knowledge of LAN/WAN, wireless technologies, and IT security best practices. Strong customer service, troubleshooting, and problem-solving skills. Ability to work independently and collaborate with global IT teams. Benefits: Medical, dental, vision, 401(k)

IT Support 6 month contract Wilmington, Delaware Rate: $20-$28/hr. (5X/WEEK ONSITE) The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position. Applicants must be legally authorized to work in the United States. Sponsorship not available. Main Responsibilities: - What is the role doing? (For example, deployment, configuration, support) iPad Support - What is the technical environment, & minimum (technical) skills/experience needed? iPad Configuration, Deployment and Troubleshooting - Are there any professional accreditations required for the role? No Certification is required; we do not perform repairs. - What are the ‘nice to have' skills/experience? Verizon Portal to manage the cell data. - Does the resource need experience of working in any particular sector? Pharmaceutical experience would be helpful. - Will the resource be working alone or in a team? This is a Team environment. - Can the work be done remotely? No, the role requires 40 hours a week onsite support. • Partners with business leaders to deliver services that support company objectives and that are consistent with Winning Together values. • Perform a range of technical work activities either remotely or at customer site to meet business and customer requirements. • Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements. • Document and reports on work completed to ensure compliance with Company and Customer Procedures. • Escalate issues in line with company processes to ensure customer demands are met and evaluate escalations and action appropriately to ensure customer demands are met. • Provide customer service to internal and external customers to ensure consistent experience. • Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution. • Embrace and support Computacenter's mission and core values. Qualifications Education & Experience Required • Legally eligible to work in the United States. Skills & Competencies • Able to follow instructions and procedures • Proven experience in IT Desktop Service environment. • Uses information systems, technology functions and applications in line with IT industry standards as appropriate to the role • Demonstrates an organized approach to work. • Demonstrates customer service abilities • Routine administrative skills • Good interpersonal skills, basic literacy and numeracy skills • Demonstrates awareness of health and safety at work. • Able to meet the physical requirements of the usual and customary methods of performing the job functions, including: a variety of standing, sitting, and walking throughout the day; lifting of up to 50 pounds. Skills & Requirements Performing a range of technical work activities either remotely or at customer site to meet business and customer requirements. Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements. Document and reports on work completed to ensure compliance with Company and Customer Procedures. Escalate issues in line with company processes to ensure customer demands are met and evaluate escalations and action appropriately to ensure customer demands are met. Benefits/Other Compensation This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit). Why Hays? You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it. Nervous about an upcoming interview? Unsure how to write a new resume? Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting. Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is ‘do the right thing'. We also believe that actions speak louder than words. In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us. In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text ************. Drug testing may be required; please contact a recruiter for more information.

Stratix Systems is an innovative and growing company providing a full range of IT consulting services to small and medium-sized businesses. Stratix Systems has been in business for over 40 years and is headquartered in Wyomissing, PA with satellite offices located in Pennsylvania, Delaware and New Jersey. Stratix Systems is looking for motivated individuals with a “service first” mindset to deliver an exceptional experience for our clients. The IT Service Desk Engineer Level II must have managed service provider experience or larger vertical IT support experience dealing with at least 50 to 100 clients. Deliver an excellent customer experience by providing technical support, training, and documentation for a variety of projects, service work, onboarding, and IT Road mapping for Stratix IT clients. The role will report full-time to Stratix's Newark DE office and supporting the surrounding Delaware market. An IT Service Desk Engineer Level II should be willing and able to help develop internal engineers and technicians, adapt to the client's needs professionally, be self-driven, help the company improve and grow. Work Schedule - Newark Office Normal start time is 8:00am to 5:00pm, and 40 hours per week, generally 5 workdays - Monday through Friday. However, because this role is client focused hours will vary based on the client need to include evenings or weekends. Clients may require an individual Network Administrator to be on call 24/7 in case of network failures or emergencies. As a non-exempt employee, overtime is paid at one and one-half times rate for hours worked more than 40 per week. ESSENTIAL DUTIES AND RESPONSIBILILTIES: Provide remote and on-site client support to complete assigned tickets thoroughly and efficiently, resolving client's issues in a professional and timely manner. Resolve end-user and end-customer escalation tickets to client satisfaction, within SLA resolution time frames and following best practices. Work with sales team on recommendations for existing and new client environments. Assess client environments including but not limited to networks, servers, onboarding, new clients, etc. Handle escalated tickets from Level I service technicians and take on Level 3 escalation tickets to continue to learn and grow. Support Microsoft Office products, Microsoft Windows Server, Microsoft Exchange Server (on-prem and in the cloud), Microsoft Active Directory, Office 365, and Azure. O365 migrations from start to finish, documenting, teaching, training, and developing of IT team for more efficient and effective deployment and service delivery results. Deploy Desktop and Laptop systems in a variety of client environments. Support and troubleshoot basic to complex issues such as but not limited to: Server, networks, software, hardware, network issues, Windows, Mac desktop operating systems and Windows Server operating systems. LAN\WAN routing >>>>>Firewall administration including VPN administration. >>>>>Mail migrations and setup >>>>>VMWare and Hyper-V hypervisors. >>>>>Networking and firewall issues, including SonicWALL, HPE/Aruba, ADTRAN, Meraki, and Cisco. >>>>>>Familiar with managing various SaaS services, including Microsoft 365, spam filtering, managed AV, etc. >>>>>>Installing, configuring, and supporting Windows Desktops, QuickBooks, LabTech, ConnectWise, Smart phones. Perform technical assessments and provide sales-ready product and service recommendations, labor estimates, and statements of work. Follow the IT Best practice policies and procedures for effective and efficient execution. Complete additional duties as directed and assigned by management. Requirements to Perform Role: Ability to understand technical details in an incident or request to appropriately route the ticket to the correct support level and set priority. Prior customer service experience, including, but not limited to, speaking with clients in a professional manner daily. Exceptional written and verbal communication skills to interact with clients and internal team members regarding incidents, requests, based on ticket escalations. Collaborating with management to teach, train, develop, and mentor team. Capable of recording detailed information quickly and managing multiple calls, issues, and conversations throughout the day. Strong multitasking skillset to quickly resolve client IT emergency needs. Capable of identifying gaps in service delivery Capable of working and engaging in a collaborative team environment Additional Experience Helpful but Not Required: Three years MSP generalist versus industry specific IT Engineer. College or Trade School Degree specific to IT hardware. Experience using ConnectWise Manage or other ticketing software Experience using cloud PBX and software-based phone systems IT MSP Team Lead Project Management training Certifications: A+, N+, Security +, Lab Tech, SonicWALL, MCSA Stratix is an equal-opportunity employer. For more information, please visit our website at **********************

For more than 15 years, Taghleef Industries, Inc. has built a reputation as one of the world's largest and most recognized industry leaders in specialty BOPP (Biaxially Oriented Polypropylene) films. Application Manager - IT The Application Manager - IT is responsible for managing and supporting all business applications used at the Ti NA sites. This includes understanding the company's strategy, business acumen and processes, and facilitating the business needs locally of NA as well as supporting and working for the Global systems/tool's operation support used in NA. This role directly reports into the Regional IT Manager Americas and ensures compliance with the global IT policies and procedures. Responsibilities: Manages the business application operation support via the global helpdesk process. Manages the local application team: Being part of the global IT team organization requires a team player and a leader who can guide the direct reports and junior specialists along with the formation and work with the peers across Global IT. Vendor Coordination: Managing relationships with software providers for updates, licensing, and support. To follow, align, and ensure the Security & Compliance defined by Global IT. User Support & Training: Facilitates the End User training sessions, and ensure the needful documentation as required by the SDLC cycle is in place. Manages the change request tasks, minor, major, or business projects/tasks in the USA and Canada. Resolve Tier 2 user system problems by gaining and applying expertise in: SAP Enterprise Resource Planning Honeywell OptiVision Manufacturing Execution System SAP Business Warehouse SAP Business Objects Other applications or tool sets are used to support the business. (Manufacturing process) Global BI Global MDM Salesforce, etc.… Ensuring the Business Team provides the requirement document (RD) and works with the vendor/IT to provide the feasibility options. Provides support for the issues/deliverables required by the functional areas. Provide support and ensure the user acceptance testing and user training process is adhered to. To be aligned with the infrastructure and technology process. Change management process should be as defined in the Global helpdesk system. Effective participation in a team environment. Involve in evaluation for any new software/systems solutions for the business. Maintain professional communications with all levels of the organization. Any other tasks assigned by the Regional IT Manager and the Global IT Managers/Director. Some after-hours support may be required at times. May be required to perform other related duties as assigned. Requirements: Bachelor's degree in computer science, Information Technology, or a related field. Minimum of 12-15 years of experience in Business Applications support in a Manufacturing environment preferred. Preference given to SAP experience, but any ERP system experience is desired. Technical Proficiency: Knowledge of software development, databases, business application support, and system integration. Project Management: Experience with project methodologies and the ability to manage multiple tasks simultaneously. Strong problem-solving skills and the ability to troubleshoot complex issues. Excellent communication skills and the ability to work collaboratively with cross-functional teams. Primarily office-based with occasional requirements to visit manufacturing sites. On-call availability may be required for critical business system issues and emergencies. Open to travel as required between the US and Canada, as well as to other Ti sites as per need. Taghleef is a Drug Free Workplace - Must pass pre-employment drug screen and background check. Taghleef offers a solid track record of growth and expansion in the food packaging industry as well as a competitive benefits package including paid time off, paid holidays, health/prescription, dental and vision insurance, both short and long-term disability coverage, basic life insurance, additional life insurance amounts available including spouse and dependent child coverage through payroll deductions, flexible spending accounts, company funded heath savings accounts, fitness reimbursement, tuition assistance and 401(k) with a company match. Taghleef Industries, Inc., is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identify, status as a qualified individual with a disability or any other characteristic protected by law.

Summary of Job: The IT Support Manager will be responsible for overseeing daily support operations, managing a team of IT support technicians, and ensuring that all technical issues are resolved promptly and efficiently. This hands-on role will support the team as needed, helping end-users in resolving hardware and software issues. This role requires strong leadership skills, a deep understanding of IT systems, and the ability to communicate effectively with both technical and non-technical staff. The ideal candidate will have a proven track record in IT support, excellent problem-solving abilities, and a commitment to delivering high-quality service. Key responsibilities include developing support policies, monitoring performance metrics, and collaborating with other departments to implement new technologies. The IT Support Manager will also be responsible for training and mentoring team members, monitoring budget spend and ensuring compliance with security protocols. This position offers the opportunity to work in a dynamic environment, contribute to the growth of the organization, and stay up-to-date with the latest technological advancements. Primary Responsibilities: Lead the internal IT support team in our day-to-day IT operations, equipment provisioning, user access management, endpoint maintenance, & contributing to the overall improvement of our IT stack Manage deployment, configuration, and lifecycle of endpoints, operating systems, and core applications (i.e., Microsoft 365, Teams, ERP systems) Manage outsourced 1st level tech support vendor/team Develop and implement support processes that drive efficiency and scalability for the team Establish and track KPIs, SLAs, and user satisfaction metrics to measure service performance Oversee asset management process, drive improvements to efficiency and accuracy Support onboarding / off-boarding employees across all corporate systems Train, coach, and mentor IT support team Partner with other IT teams (infrastructure, cybersecurity, business applications) to escalate and resolve complex issues Assist end-users as needed in resolving software and hardware issues Required Experience and Education: 7+ years relevant experience, 3+ in a team leadership role Bachelor's Degree Required Skills/Knowledge: Previous help desk experience including supervisory roles Exceptional customer service skills with a problem-solving attitude Strong organizational and time management skills with the ability to prioritize and manage multiple tasks Exceptional communication skills - able to explain complex technical concepts in clear, simple terms to non-technical users Proven ability to document procedures, maintain asset records, and create knowledge base content Team leadership and mentoring associates; team player who can collaborate in a productive fashion Strong technical proficiency with Windows, Android and iOS environments, Microsoft 365, Teams, and standard business applications Experience managing Active Directory, group policies, and identity management processes Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN, wireless connectivity) Experience with endpoint management tools (i.e. SOTI, Microsoft Intune, SCCM, or equivalent) Experience with helpdesk/ticketing platforms, including configuration, automation, and analytics/reporting (i.e., ServiceNow, Jira, Zendesk, etc.) We offer a competitive salary of $95k-$110k. Excellent benefits which include medical, dental and vision. Eligibility in benefit plans begin the first of the month following 60 days of employment. Six (6) days of sick leave; two (2) weeks of vacation accrued throughout the year; nine (9) Company Paid Holidays and a 401K Plan with employer match. EOE without regard to race, color, religion, creed, affectional or sexual orientation or sex, national origin, ancestry, age, disability, genetics, veteran status, gender, gender identity, citizenship status, marital status, VEVRAA Federal Contractor.

Title: Site Support Technician | Philadelphia - Multiple Sites Pay/Salary/Benefits/Perks: Contract Type: 6-Month Contract to Hire Hourly Rate: $28-29/Hr Salary upon Conversion: $60k (contingent upon experience) Work from Home Policy: On-site 5 days a week. Reliable transportation required for travel between sites. Standard hours are 8am-5pm Eastern. Work Environment/Culture: We are seeking an individual with strong communication skills and keen attention to detail. This role offers long-term growth opportunities within a supportive team environment. Responsibilities: Technical Support: Troubleshoot hardware and software systems. Provide support directly to nurses, clinic staff, and doctors through ticket resolution. Must-Have Qualifications and Skills: Experience: At least 3 years of experience in IT support, working on-site with users IT Ticketing Systems: Familiarity with IT ticketing systems such as ServiceNow. Communication: Strong interpersonal and communication skills.

IT Support Technician (Tier 1 Service Desk) Compensation Range: $24 - $28 per hour | Commensurate with experience Travel: Occasional field travel throughout Greater Philadelphia (PA) The IT Support Technician delivers frontline technical assistance across hardware, software, and end-user systems. The role centers on responsive customer support, accurate issue tracking, and ensuring incidents are resolved promptly or routed to the appropriate next-level team. Responsibilities Act as the initial contact for incoming technical support requests. Troubleshoot and resolve Level 1 issues involving desktops, laptops, peripherals, and core applications. Hand off more advanced or specialized issues to Tier 2/engineering teams when required. Document incidents thoroughly, maintain ticket accuracy, and monitor items through closure. Provide support to users both remotely and onsite, depending on need. Oversee the Level 1 support queue to ensure timely acknowledgment and follow-through. Maintain a customer-focused, solution-driven support experience. Identify recurring problems and suggest improvements to workflows or documentation. Stay current on supported systems, devices, and operating environments. Qualifications 1+ year of experience in help desk, desktop support, or similar IT function (healthcare environment helpful). Strong communication and customer service skills. Practical troubleshooting knowledge across hardware, Microsoft products, and operating systems. Basic understanding of TCP/IP networking concepts. Experience supporting printers, endpoint devices, and telephony equipment. Detail-oriented with the ability to follow established support protocols. Familiarity with ITIL practices (incident, problem, change) is beneficial. Must have a valid driver's license and personal vehicle for occasional field travel. Education Bachelor's degree preferred Associate's degree required Certifications (Preferred) CompTIA A+ CompTIA Network+ CompTIA Security+

Must Have Technical/Functional Skills 1. Problem-Solving: Strong analytical and problem-solving skills to diagnose and resolve technical issues efficiently. 2. Communication: Excellent verbal and written communication skills to interact effectively with users and team members. 3. Certifications: Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar are advantageous. 4. AV Equipment Knowledge: Familiarity with setting up and troubleshooting AV equipment and video conferencing tools like Microsoft Teams. 5. Technical Certifications: Additional certifications such as ITIL, CompTIA Network+, can be beneficial. 6. Customer Service Skills: Strong customer service orientation to provide a positive user experience. 7. Physical Requirements: Ability to lift and move computer equipment and perform tasks that may require physical effort. Roles & Responsibilities 1. Technical Support: Provide technical assistance to users experiencing hardware and software issues. 2. Installation and Configuration: Install, configure, and maintain desktop hardware, software, and peripheral devices. 3. Troubleshooting: Diagnose and resolve technical problems related to desktop systems, applications, and network connectivity. 4. User Training: Train users on new technologies and provide guidance on best practices. 5. Documentation: Maintain detailed records of technical issues and solutions, and update documentation as needed. 6. Collaboration: Work closely with other IT teams to resolve complex issues. 7. Conference Room Support: Set up and maintain audiovisual (AV) equipment in conference rooms. Ensure all equipment is functioning properly before meetings and provide on-the-spot technical support during meetings. 8. iOS Device Support: Managing iOS devices, including familiarity with Mobile Device Management (MDM) solutions. Salary Range: $60,000 $65,000 Year TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Avo Photonics is a dynamic contract engineering services company that designs, develops, and manufactures custom opto-electronic products for a large customer base. Members of our staff can design, prototype, and produce next generation products for a diverse range of markets including environmental, medical, automotive, military, industrial, aerospace, and communications. We seek a diligent, dedicated and meticulous IT Manager who will help to further our success and reputation in the industry through world-class service. Specifically: Continually evaluate, plan, implement and maintain a secure networking infrastructure in all Avo facilities Ensure appropriate firewall and switch hardware is deployed to enable secure access for employees while preventing intrusion. Maintain firmware updates per a documented schedule. Implement and actively monitor appropriate software for server and endpoint patch management, virus protection, and zero-day malware threats to network security Manage employee IT security training program to maintain 100% compliance Provide network and endpoint support for seven day operations across two shifts, including remote access for approved users Define, manage, and test an IT Disaster Recovery Plan, including appropriate redundancy and backups Identify, hire, and manage IT staff Define, implement, and manage solutions for seamless telecommunications, facility access control, and surveillance cameras Requirements: 15 years experience managing information technology networks including network administration and system administration in Windows Server and Linux environments 10 years experience with network security, including firewalls, wireless access, segregated subnets and VLANs Bachelor's degree in Information Systems or Computer Science is preferred Excellent communication skills Avo Photonics offers competitive salaries and a comprehensive benefits package. Apply today! Avo Photonics is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee of Avo Photonics by any method without a valid written contract in place with Avo Photonics will be deemed the sole property of Avo Photonics. No fee will be paid in the event the candidate is hired by Avo Photonics as a result of the referral or through any other means.

Our client provides instruments, software, services, and consumables for laboratories in the life sciences, diagnostics, and applied chemical markets. Client is looking to hire an IT Technical Lead who has software architecture experience for B2B platforms, development experience with NodeJS, Python and AWS services. Some of your responsibilities include: Lead architect and implement next-generation entitlement management system for software and services. Instrumental in designing scalable solutions, guiding technical teams, and collaborating with cross-functional partners to ensure alignment with IT architecture standards, compliance policies, and business objectives. Develop deep expertise in the Licensing platform and lead its adoption through best practices. Lead the end-to-end implementation of the Licensing solution Partner and collaborate with the business teams and cross -functional teams to design solutions for entitlement management of software licenses. Optimize and solve for day-day operational challenges of the platform. Drive integration of entitlement management systems with enterprise IT platforms. Collaborate with enterprise architects to ensure solutions align with strategic goals. Key Requirements: 8+ years' IT experience designing, developing and implementing complex solutions - and integrating with backend ERP systems 2+ years as a technical lead of medium to large teams. Experience in backend scripting languages like JavaScript or TypeScript, specifically in NodeJS, or Python Hands-on experience with AWS services, including storage, caching, API Gateway, and IAM role-based access control Understanding B2B licensing mechanisms and monetization methods Expertise in IT enterprise solution designs using both off-the-shelf and custom solutions. Experience in building customer-facing apps and their core principles. Experience ensuring compliance with data privacy and regulatory standards such as PII, GDPR, and CFR Bachelor's degree Position Details: Role: Full-time Locations: (Hybrid 3 in office, 2 at home) - Wilmington DE or Colorado Springs, CO Compensation: Salary will range between $127 - $199K If you or someone you know is interested in this exciting opportunity, please let us know. Best,

Responsibilities • Provides on-site client facing support; including installation, servicing, and repairing systems. • Quality checks operational status of system equipment before deployment. • Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance. • Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting. Basic Qualifications • 1+ years of field support experience • Hardware/software installation, support and troubleshooting • Experience with Windows 10 • Experience with MS Office and OS365 • Configuring new PC's/notebooks via SCCM imaging • Ticket management experience • iOS device familiarity • Lift and carry up to 40lbs Work Environment • Office environment

Head of IT Infrastructure Our client, a Philadelphia based financial services company is seeking a Head of IT Infrastructure for a hands-on opportunity to design and protect the infrastructure alongside a team of five. The ideal candidate will have experience with Infrastructure Architecture & Strategic Design, Data Protection, Transformation and Innovation, Cloud Migration and Disaster Recovery. Responsibilities Demonstrated success in architecting enterprise infrastructure across hybrid cloud, date centers, user endpoints and networks Hands on technical troubleshooting and optimization Deep understanding of enterprise-grade backup and restore strategies Design of DR and business continuity plans Skills/Competencies 10+ years in infrastructure roles Prior career progression to a leadership role Experience in financial services sector strongly preferred Certifications in enterprise architecture, cloud platforms or cybersecurity Additional Details: Employment type: Direct Hire Salary: DOE In office role. The specific compensation for this role will be determined based on the education, experience, location and skill set of the individual selected for this position. SolomonEdwardsGroup, LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, or protected veteran status. SolomonEdwardsGroup, LLC adheres to the California Consumer Privacy Act (CCPA). Your privacy is important to us, and we never sell your data to third parties. Personal information is only collected to match applicants with job opportunities. For more information on your rights, click here: ***********************************************

To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34 At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security. SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION SYSTEMS TECHNICIAN When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission. CRYPTOLOGIC TECHNICIAN NETWORKS As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity. INTELLIGENCE SPECIALIST Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything. PAY AND BENEFITS From the day you start, youll receive: Competitive salary Potential to earn a bonus upon enlistment Free health insurance Free housing A retirement plan Paid training College credit EDUCATION OPPORTUNITIES Navy College Program and Tuition Assistance Post-9/11 GI Bill, up to 100% tuition Professional credentials and certifications College credit hours toward a bachelors or associate degree through the American Council on Education QUALIFICATIONS AND REQUIREMENTS U.S. citizen or equivalent High school graduate or equivalent 17 years of age or older General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before. WORK ENVIRONMENT These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat. PART-TIME OPPORTUNITIES Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. RequiredPreferredJob Industries Government & Military RequiredPreferredJob Industries Government & Military RequiredPreferredJob Industries Government & Military RequiredPreferredJob Industries Government & Military RequiredPreferredJob Industries Government & Military

The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia's businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city's technology assets and the return on the city's technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency. The Philadelphia Department of Public Health's mission is to protect and promote the health of all Philadelphians and to provide a safety net for the most vulnerable. We provide services, set policies, and enforce laws that support the dignity of every man, woman, and child in Philadelphia. We work together to make Philadelphia a healthy place to live, work and play. Job Description The IT Security Operations Administrator's role is to ensure the secure operation of the DPH computer systems, servers, and network connections. This includes collaboration with OIT to check server and firewall logs, scrutinize network traffic, establishing, and updating virus scans, and troubleshooting. This person will also analyze and resolve security breaches and vulnerability issues in a timely and accurate fashion and conduct user activity audits where required. The IT Security Operations Administrator acts as a senior member of the DPH Health IT team to respond to IT security issues related to IT operations; perform documented information security processes; identify, create, and document needed processes and process improvements related to IT security operations; and research information security topics, tools, techniques, and threats. They lead operational security projects, serve as an information security resource on general DPH IT projects, develop responses to OIT Security audit and security findings. Essential Functions Security Operations Management Follow documented information security policies, processes, and procedures. Document new information security processes and update existing information security. Coordinate deployment, management, and maintenance of all security systems and their corresponding or associated software, including firewalls, intrusion detection systems, cryptography systems, and antivirus software with the Office of Innovation and Technology (OIT). Administer and maintain end user accounts, permissions, and access rights. Manage connection security for local area networks and DPH web sites. Manage and ensure the security of databases and data transferred both internally and externally. Review results of penetration tests and collaborate with application owners to mitigate or eliminate identified risks and vulnerabilities. Identify and implement necessary improvements to prevent incidents from recurring and proposing appropriate solutions and/or next steps. Prioritize information security issues, work on multiple tickets concurrently, monitor existing tickets, and manage resolution. Research information security topics, tools, techniques, and threats as directed. Serve as an information security resource on DPH IT projects. Participate in RFP/contract development and review for tools and services specifically related it DPH Security Operations. Actively promote a customer-oriented approach to maintain a secure DPH network. Know how to find answers. Understand available tools and resources to determine correct answers to security issues. Relationship Management Build and maintain collaborative and consultative relationships with OIT, DPH Divisions/Units as well as vendors related to DPH operational security systems and processes being managed and or supported by DPH Health IT and OIT Operations Security Teams. Gain an understanding of OIT and DPH processes and requirements as they relate to the DPH supported systems. Conduct regular reviews, priority-setting, and planning sessions with the Health IT Director, the Health IT Infrastructure Manager, the Health IT Enterprise Data Services Manager, and other stakeholders. Serve as an advocate for those priorities, plans, and other technology needs within DPH Health IT. Monitor, evaluate, and regularly report to Health Director on IT security related IT projects, services, and support; the delivery of services according to service level agreements; and levels of client satisfaction. Competencies, Knowledge, Skills, and Abilities Extensive experience with information, network, and application security concepts, methodologies, and processes Deep understanding of information risk assessment and mitigation concepts, methodologies, and tools. Comprehensive understanding of forensics and compliance concepts, methodologies, processes, and tools. Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities. Strong written and oral communication and interpersonal skills with a focus on rapport-building, listening and questioning skills. Proven analytical and problem-solving abilities, including ability to anticipate, identify, and solve critical problems. Ability to build effective relationships and strong commitment to working collegially and collaboratively with constituents at all levels in a diverse and distributed environment. Qualifications We care more about what you can do than where you learned how to do it. That said, a bachelor's degree, any GIAC certification, CISSP certification, and four years of experience in IT security is preferred; and a good foundation for the work. Additional job-related experience around the competencies above in lieu of a bachelor's degree will be considered. Additional Information Salary Range: $90,000-$100,000 Salary cannot exceed $100,000 All applications must include a cover letter. Applications without a cover letter will be considered incomplete. Did you know? ● We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities ● We offer Comprehensive health coverage for employees and their eligible dependents ● Our wellness program offers eligibility into the discounted medical plan ● Employees receive paid vacation, sick leave, and holidays ● Generous retirement savings options are available *The successful candidate must be a city of Philadelphia resident within six months of hire Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated. The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at ************ or send an email to *********************** more information, go to: Human Relations Website: ******************************************************

The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia's businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city's technology assets and the return on the city's technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency. The Philadelphia Department of Public Health's mission is to protect and promote the health of all Philadelphians and to provide a safety net for the most vulnerable. We provide services, set policies, and enforce laws that support the dignity of every man, woman, and child in Philadelphia. We work together to make Philadelphia a healthy place to live, work and play. Job Description The IT Security Operations Administrator's role is to ensure the secure operation of the DPH computer systems, servers, and network connections. This includes collaboration with OIT to check server and firewall logs, scrutinize network traffic, establishing, and updating virus scans, and troubleshooting. This person will also analyze and resolve security breaches and vulnerability issues in a timely and accurate fashion and conduct user activity audits where required. The IT Security Operations Administrator acts as a senior member of the DPH Health IT team to respond to IT security issues related to IT operations; perform documented information security processes; identify, create, and document needed processes and process improvements related to IT security operations; and research information security topics, tools, techniques, and threats. They lead operational security projects, serve as an information security resource on general DPH IT projects, develop responses to OIT Security audit and security findings. Essential Functions Security Operations Management * Follow documented information security policies, processes, and procedures. * Document new information security processes and update existing information security. * Coordinate deployment, management, and maintenance of all security systems and their corresponding or associated software, including firewalls, intrusion detection systems, cryptography systems, and antivirus software with the Office of Innovation and Technology (OIT). * Administer and maintain end user accounts, permissions, and access rights. * Manage connection security for local area networks and DPH web sites. * Manage and ensure the security of databases and data transferred both internally and externally. * Review results of penetration tests and collaborate with application owners to mitigate or eliminate identified risks and vulnerabilities. * Identify and implement necessary improvements to prevent incidents from recurring and proposing appropriate solutions and/or next steps. * Prioritize information security issues, work on multiple tickets concurrently, monitor existing tickets, and manage resolution. * Research information security topics, tools, techniques, and threats as directed. * Serve as an information security resource on DPH IT projects. * Participate in RFP/contract development and review for tools and services specifically related it DPH Security Operations. * Actively promote a customer-oriented approach to maintain a secure DPH network. * Know how to find answers. Understand available tools and resources to determine correct answers to security issues. Relationship Management * Build and maintain collaborative and consultative relationships with OIT, DPH Divisions/Units as well as vendors related to DPH operational security systems and processes being managed and or supported by DPH Health IT and OIT Operations Security Teams. * Gain an understanding of OIT and DPH processes and requirements as they relate to the DPH supported systems. * Conduct regular reviews, priority-setting, and planning sessions with the Health IT Director, the Health IT Infrastructure Manager, the Health IT Enterprise Data Services Manager, and other stakeholders. Serve as an advocate for those priorities, plans, and other technology needs within DPH Health IT. * Monitor, evaluate, and regularly report to Health Director on IT security related IT projects, services, and support; the delivery of services according to service level agreements; and levels of client satisfaction. Competencies, Knowledge, Skills, and Abilities * Extensive experience with information, network, and application security concepts, methodologies, and processes * Deep understanding of information risk assessment and mitigation concepts, methodologies, and tools. * Comprehensive understanding of forensics and compliance concepts, methodologies, processes, and tools. * Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities. * Strong written and oral communication and interpersonal skills with a focus on rapport-building, listening and questioning skills. * Proven analytical and problem-solving abilities, including ability to anticipate, identify, and solve critical problems. * Ability to build effective relationships and strong commitment to working collegially and collaboratively with constituents at all levels in a diverse and distributed environment. Qualifications We care more about what you can do than where you learned how to do it. That said, a bachelor's degree, any GIAC certification, CISSP certification, and four years of experience in IT security is preferred; and a good foundation for the work. Additional job-related experience around the competencies above in lieu of a bachelor's degree will be considered. Additional Information Salary Range: $90,000-$100,000 Salary cannot exceed $100,000 All applications must include a cover letter. Applications without a cover letter will be considered incomplete. Did you know? * We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities * We offer Comprehensive health coverage for employees and their eligible dependents * Our wellness program offers eligibility into the discounted medical plan * Employees receive paid vacation, sick leave, and holidays * Generous retirement savings options are available * The successful candidate must be a city of Philadelphia resident within six months of hire Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated. The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at ************ or send an email to *********************** more information, go to: Human Relations Website: ****************************************************** Job Location Google Maps requires functional cookies to be enabled

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers . If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post. You're not the person who will settle for just any role. Neither are we. Because we're out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you'll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you'll help us deliver better care for billions of people around the world. It starts with YOU. In this role, you will: Network Support: Installs and supports network equipment with guidance from Network Operations team. Server Support / Maintenance: Coordinates or performs New Physical or Virtual Server installation, IOS Upgrades, critical patching, and maintenance with assistance from the Server Team. PC Support / Deployment: End to end roadmap ownership including; ordering, imaging, troubleshooting, and maintaining accurate inventory management through Service-Now. Printing Services: Manage multi-function device and printer fleet - Procures and provides basic support, escalates issues to printer vendor. Unified Communications (Voice/Video) Support: Installs and supports UC equipment with assistance from UC Operations team. Mobility Services: Assist with new equipment requests and some configuration. Surplus Coordination: Documents and coordinates IT hardware surplus equipment process for inventory purposes and asset disposal. Supports Operational Excellence within the site(s) of responsibility: Provides operational support to the Mill related computer systems and installed applications, resolves minor infrastructure problems, and escalates higher impact issues. Leads the planning and execution of Mill infrastructure projects. Manages and coordinates local Infrastructure vendors work at site. Ensures LAN/WAN and related computer systems are compliant within established control procedures. Review and control access to MDF and other sensitive areas with established control procedures. Maintains site IT Business Continuity Plan. Maintains a 1 to 3-year IT plan. Liaison between Mill and Technology Teams: Seeks out and relays future technology recommendations between mill and centralized technology teams. Coordinates technology recommendations and changes from other IT teams. Performs site IT administration support, requests new employee accounts (LAN, email, etc.), provides IT on-boarding training. Procures IT infrastructure components according to KC established procurement process. Provides education to Mill users on KC available technologies and their proper use. Manages communication plan for recent technologies implementations. Facilitates collaboration between stakeholders who share common objectives. Demonstrates a commitment to quality performance through personal example by adopting a customer-based philosophy in the level of service provided. Demonstrates an analytical and systematic approach to problem solving. Rapidly absorbs new technical information and applies it effectively. Additional Qualifications/Responsibilities About You You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development. You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we're constantly exploring new ideas on how, when, and where we can best achieve results. When you join our team, you'll experience Flex That Works: flexible work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business. In one of our professional roles, you'll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center. To succeed in this role, you will need the following qualifications: Experience & Requirements: College Associated Degree Able to work onsite in person 5 years of relevant experience with demonstrated skills or 7-9 or more years of applied experience with demonstrated skills described defined. Troubleshooting and solving basic computer issues, familiar with Windows XP/7/10/11, Windows 2003/2008/2012 Server, SQL Server 2003/2008/2012/2016/2019, Cisco Networking, LAN networks, Wireless networks, Firewalls, Microsoft Office products, Office 365, SharePoint, smartphones, and tablet (IOS, Android). Ticketing system management for Incident and Request tracking (i.e.: Service Now) Customer Expectations: Carry out all work safely. Adhere to plant security policies. Carry out assigned tasks in a timely, diligent, and professional manner. Establish proactive, confidence-inspiring client and support team relationships to ensure support, maintenance and project work meet business goals. Contribute to an environment in which all team members are respected regardless of their individual differences and are motivated to improve both their individual and team contributions to achieve desired business results. Communicate to local management and staff in non-technical terms. Adherence to Kimberly-Clark standards and procedures. Be able to work outside of business hours when required. Be On-Call outside of business hours to support critical incident. Occasional traveling may be required for training or project purposes (5%). Salary Range: 67,180 - 79,340 USD

Our client is seeking an experienced Desktop Support Analyst to provide Level 2, white-glove technical support across multiple Philadelphia offices. This role backfills internal promotions and plays a key part in maintaining a polished, professional end-user support experience. The position is fully onsite in Center City and operates during standard Monday-Friday business hours. Candidates should bring strong troubleshooting skills, a customer-focused mindset, and experience supporting a corporate environment with mature IT processes. Responsibilities Deliver onsite and phone-based support for hardware, software, system access, and connectivity issues. Troubleshoot Windows OS, MS Office, VPN, login issues, workstation setups, and general application problems. Administer Active Directory accounts, permissions, groups, MFA, and onboarding/offboarding workflows. Support shared mailboxes and user entitlement updates in Exchange/O365. Image, deploy, refresh, and update laptops as part of the ongoing hardware lifecycle. Provide support for mobile devices (iOS/Android) and peripheral equipment. Troubleshoot Wi-Fi/LAN, VPN, and basic network connectivity; support Citrix environments as applicable. Maintain and troubleshoot HP and Canon printers. Participate in the Cisco call queue rotation as well as walk-up/Genius Bar style support. Manage incidents, service requests, and workflows within ServiceNow. Assist with hardware inventory, small-scale shipping/receiving, and procurement coordination. Perform occasional visits to regional offices to provide hands-on support. Maintain documentation and contribute to a shared knowledge base. Follow established procedures and escalate complex issues to senior engineering teams as needed. Requirements Required 2-3 years of corporate Help Desk or Desktop Support experience. Strong troubleshooting skills in Windows OS, MS Office, workstation setup, and general end-user support. Hands-on experience with Active Directory (accounts, permissions, groups, MFA). Familiarity with VPN, Wi-Fi, and basic networking fundamentals. Experience with ticketing systems (ServiceNow strongly preferred). Experience in a call queue environment (Cisco preferred). Hardware/software support experience including imaging, laptops, peripherals, and mobile devices. Ability to provide polished, professional, white-glove support to end users. Ability to work fully onsite in Center City Philadelphia. Clear communication skills and strong customer service presence. Ability to convert to full-time after the contract period. Preferred Exposure to Azure or Microsoft Entra. Experience with Intune, SCCM, or other MDM tools. Citrix support experience. PowerShell familiarity. Experience supporting executives or highly technical user groups.

To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34 At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security. SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION SYSTEMS TECHNICIAN When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission. CRYPTOLOGIC TECHNICIAN NETWORKS As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity. INTELLIGENCE SPECIALIST Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything. PAY AND BENEFITS From the day you start, youll receive: Competitive salary Potential to earn a bonus upon enlistment Free health insurance Free housing A retirement plan Paid training College credit EDUCATION OPPORTUNITIES Navy College Program and Tuition Assistance Post-9/11 GI Bill, up to 100% tuition Professional credentials and certifications College credit hours toward a bachelors or associate degree through the American Council on Education QUALIFICATIONS AND REQUIREMENTS U.S. citizen or equivalent High school graduate or equivalent 17 years of age or older General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before. WORK ENVIRONMENT These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat. PART-TIME OPPORTUNITIES Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. RequiredPreferredJob Industries Government & Military RequiredPreferredJob Industries Government & Military RequiredPreferredJob Industries Government & Military RequiredPreferredJob Industries Government & Military RequiredPreferredJob Industries Government & Military

The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia's businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city's technology assets and the return on the city's technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency. The Philadelphia Department of Public Health's mission is to protect and promote the health of all Philadelphians and to provide a safety net for the most vulnerable. We provide services, set policies, and enforce laws that support the dignity of every man, woman, and child in Philadelphia. We work together to make Philadelphia a healthy place to live, work and play. Job Description The IT Security Operations Administrator's role is to ensure the secure operation of the DPH computer systems, servers, and network connections. This includes collaboration with OIT to check server and firewall logs, scrutinize network traffic, establishing, and updating virus scans, and troubleshooting. This person will also analyze and resolve security breaches and vulnerability issues in a timely and accurate fashion and conduct user activity audits where required. The IT Security Operations Administrator acts as a senior member of the DPH Health IT team to respond to IT security issues related to IT operations; perform documented information security processes; identify, create, and document needed processes and process improvements related to IT security operations; and research information security topics, tools, techniques, and threats. They lead operational security projects, serve as an information security resource on general DPH IT projects, develop responses to OIT Security audit and security findings. Essential Functions Security Operations Management * Follow documented information security policies, processes, and procedures. * Document new information security processes and update existing information security. * Coordinate deployment, management, and maintenance of all security systems and their corresponding or associated software, including firewalls, intrusion detection systems, cryptography systems, and antivirus software with the Office of Innovation and Technology (OIT). * Administer and maintain end user accounts, permissions, and access rights. * Manage connection security for local area networks and DPH web sites. * Manage and ensure the security of databases and data transferred both internally and externally. * Review results of penetration tests and collaborate with application owners to mitigate or eliminate identified risks and vulnerabilities. * Identify and implement necessary improvements to prevent incidents from recurring and proposing appropriate solutions and/or next steps. * Prioritize information security issues, work on multiple tickets concurrently, monitor existing tickets, and manage resolution. * Research information security topics, tools, techniques, and threats as directed. * Serve as an information security resource on DPH IT projects. * Participate in RFP/contract development and review for tools and services specifically related it DPH Security Operations. * Actively promote a customer-oriented approach to maintain a secure DPH network. * Know how to find answers. Understand available tools and resources to determine correct answers to security issues. Relationship Management * Build and maintain collaborative and consultative relationships with OIT, DPH Divisions/Units as well as vendors related to DPH operational security systems and processes being managed and or supported by DPH Health IT and OIT Operations Security Teams. * Gain an understanding of OIT and DPH processes and requirements as they relate to the DPH supported systems. * Conduct regular reviews, priority-setting, and planning sessions with the Health IT Director, the Health IT Infrastructure Manager, the Health IT Enterprise Data Services Manager, and other stakeholders. Serve as an advocate for those priorities, plans, and other technology needs within DPH Health IT. * Monitor, evaluate, and regularly report to Health Director on IT security related IT projects, services, and support; the delivery of services according to service level agreements; and levels of client satisfaction. Competencies, Knowledge, Skills, and Abilities * Extensive experience with information, network, and application security concepts, methodologies, and processes * Deep understanding of information risk assessment and mitigation concepts, methodologies, and tools. * Comprehensive understanding of forensics and compliance concepts, methodologies, processes, and tools. * Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities. * Strong written and oral communication and interpersonal skills with a focus on rapport-building, listening and questioning skills. * Proven analytical and problem-solving abilities, including ability to anticipate, identify, and solve critical problems. * Ability to build effective relationships and strong commitment to working collegially and collaboratively with constituents at all levels in a diverse and distributed environment. Qualifications We care more about what you can do than where you learned how to do it. That said, a bachelor's degree, any GIAC certification, CISSP certification, and four years of experience in IT security is preferred; and a good foundation for the work. Additional job-related experience around the competencies above in lieu of a bachelor's degree will be considered. Additional Information Salary Range: $90,000-$100,000 Salary cannot exceed $100,000 All applications must include a cover letter. Applications without a cover letter will be considered incomplete. Did you know? ● We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities ● We offer Comprehensive health coverage for employees and their eligible dependents ● Our wellness program offers eligibility into the discounted medical plan ● Employees receive paid vacation, sick leave, and holidays ● Generous retirement savings options are available * The successful candidate must be a city of Philadelphia resident within six months of hire Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated. The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at ************ or send an email to *********************** more information, go to: Human Relations Website: ******************************************************