Starbucks works with strategic licensed partners who play a key role in advancing our enterprise Growth at Scale Agenda by expanding our global reach and building the brand. In the retail space, Starbucks serves customers in 83 markets globally, throughout our 34,000 retail locations. Approximately 60% of ourinternational footprint is operated by our licensed partners, collectively running over 10,000 stores. This means that nearly one in three Starbucks stores is an international licensed store and one in four baristas is employed by our licensees.
As a member of Starbucks International Technology Team , you will play a key role in transforming the way we engage with our licensed partners to protect and uphold the Starbucks brand across the globe, while alsoguiding them towards compliance to our Global Licensing Framework (GLF) technology standards. This role is a unique position that touches multiple areas of the technology, from standards and compliance governance to technology roadmaps and system implementations.
As program manager - Latin America and Caribbean , you will be responsible for establishing strong personal and technical engagement with the Licensee technology teams, ensuring consistent engagement and brand standards. You will be accountable to align technology product roadmaps with functional business needs, licensee retail technology and operations, and the Global Licensing Framework (GLF) to ensure the delivery of compliant technology solutions across all LAC markets. You will be responsible for collecting functional, market, and licensee requirements and sharing with product owners and GLF stakeholders. Responsible for managing key suppliers and working closely with internal cross functional teams to plan and execute deployments of both hardware and software technology solutions to the LAC market.
Summary of Key Responsibilities Responsibilities and essential job functions include but are not limited to the following:- Serves as primary point of contact for LAC regional and licensee teams, acts as liaison between licensee technology teams and product owners within Starbucks. Acts as an advocate for the LAC region'sportfolio of work.
- Responsible for contributing to a shared strategic vision for delivering a holistic experience to our licensees by working closely with International and LAC regional cross functional teams and understanding their goals & roadmaps.
- Deep familiarity of regional vendors used by Starbucks & licensees
- Consults with the sponsoring business units in the development of a clearly articulated vision, mission, business case, and resulting Program Charter for the program. Works cross-functionally with businessand Technology partners, Licensee teams, suppliers, and other teams to ensure successful execution of the program. Ensures projects within the program comply with established GLF standards.
- Develops an integrated plan that includes program deliverables, strategic alignment, total revenue, profit opportunity, enterprise-wide impacts, milestones, risks, assumptions, constraints and overall program investment. Updates program plans, priorities, and project sequencing as needed.
- Ensures all project teams working on the program understand and work toward accomplishing the business vision, goals and objectives of the program. Analyzes and evaluates project interdependencies and their impacts to the program. Recommends and implements program improvements to meet changing mission parameters and requirements.
- Monitors project execution to ensure that key milestones and financial parameters are met and that projects are delivered effectively to achieve the overall goals and objectives of the program. Communicates program status to participants and stakeholders accurately and on time. Escalates to ensure issues are resolved, as needed. Ensures program governance is met.