Information Technology Specialist Jobs in Boston, MA

first PRO is now accepting resumes for a Desktop Support Technician in Boston, MA. This is a contract to hire role and onsite. The primary goal of the Desktop Support Technician is to provide technical support to users of PCs and related end-user technologies through the company's ticketing system as well as in-person support. The candidate facilitates the Desktop Support team to identify, resolve, and prevent the reoccurrence of problems. The ideal candidate must be articulate, possess strong technical troubleshooting abilities, demonstrates ownership and information retention abilities, and the ability to work independently, quickly and effectively to solve technical problems with hardware/software. In addition, the candidate provides an exemplary “white glove” level of customer service to internal clients. Some of the day-to-day responsibilities of this role include: Assist users with technical issues related to peripheral devices (docking station, keyboard, mouse, monitors, laptop, etc.) including hardware replacement Monitor and respond to helpdesk tickets Perform the employee onboarding processes including training end users, imaging laptops, and deploying hardware Assist in the use of enterprise imaging, software deployment tools, and data migration for end user computing needs Manage support calls for printer break/fix services Support and distribute company-owned mobile devices Communicate and coordinate regularly with Director of IT Infrastructure and Operations, as well as the Manager of Helpdesk Participate in on-call rotation for emergency support phone queue Assist in supporting the company's security posture Work with IT teams to acquire service level performance metrics for all desktop system and related infrastructure elements THE CANDIDATE BSc in IS, CS, or equivalent experience; will consider experience in lieu of a degree; A+, MCP or other equivalent certification is a plus Minimum five (5) years of experience in a desktop support and end-user support role Windows 10/11 Pro support Desktop and hardware configurations, including Thunderbolt docking solutions Apple iOS device support LAN-based imaging Support end user VPN connectivity issues

Our offshore wind client is seeking an IT Support Specialist to join their team in Boston on a temporary 6-month contract. You will be a part of their Site Enablement team, specializing in network support and management. This crucial role will ensure robust connectivity and infrastructure and maintain and expand network capabilities while ensuring high availability and minimal disruptions. Travel and occasional late hours work will be required for this position (when not onsite at the Boston office) so candidates should be flexible. We are unable to offer sponsorship at this time - *NO C2C PLEASE. Hard Skills Required: Basic Network Knowledge: Understanding of routing, switching, and wireless. Hardware Proficiency: Familiarity with Cisco routers, switches, access points. Identifying the correct data ports, configuring, installing, etc. Cabling Knowledge: Expertise in cable types (Cat6a, fiber types), uses of SFPs, cable tracing, and testing ports. Also need experience with cable management inside racks. Tool Usage: Proficiency in using tools like cable testers and WiFi scanners to troubleshoot network issues. Technical Oriented Management Systems: Proficiency in ServiceNow, Solarwinds, ITIL, and Azure DevOps is necessary. Soft Skills Desired: Organization: Keeping track of necessary cables, access credentials, passwords, etc. Travel Readiness: Ability to travel to sites on rare occasions or as needed. Flexibility to handle unexpected travel. Participate in daily operations along with the Site Enablement Team in US time zones. Vendor Coordination: Ability to manage and coordinate multiple vendors and stakeholders (ISP, electricians, building managers, equipment vendors, SDM, security team, business users) simultaneously. Problem Solving: Being resourceful in addressing uncommon issues without rushing, which can lead to mistakes. Flexible Working Hours: Willingness to work late hours when necessary, as some changes can only be implemented after business hours.

Planet Technology has partnered with a Dedham, MA based company to locate an IT Support candidate for a 3 month Part-Time contract. No 3P's or sponsorship permitted. Candidates should be legal to work in the US and not require sponsorship at any time. Local candidates only Part-Time (20-30 hours per week) Onsite (can be flexible with days/hours) IT Support * Number of Users: 630 students, 220 faculty and staff * Mac vs PC: predominantly a Mac shop * Some days may be heavy help desk support, others might be inventory focused * Experience with JAMF, Active Directory, Mac OS, and general troubleshooting skills * Good customer service abilities, particularly in a customer-facing role * Familiarity with AV systems would be helpful * Experience in a school or educational setting is a plus, as the candidate will need to interact with students, teachers, and staff * Ability to quickly integrate with the existing IT team and adapt to our workflows * Comfort with classroom technology setup and support/break fix (projectors, printers, etc.) * Awareness of IT security and compliance standards in educational institutions Must Haves: * 1-3 years of experience * Experience with JAMF, Active Directory, Mac OS, and general troubleshooting skills * Good customer service abilities, particularly in a customer-facing role * Prior education experience

Piper Companies is looking for an IT Service Desk II to join an established biotech company located in Boston, MA. for an onsite (5 days per week) contract opportunity. Responsibilities of the IT Service Desk II:This role will involve performing incident/ticket management for all end-user computers, workstations, and AV equipment. Respond to incoming incident tickets through the IT ticketing system. Install and update workstation equipment/hardware, manage routine checks to ensure proper functioning. Manage hardware/peripherals inventory (storing, tracking, shipping, etc. ) Act as single point of contact for Tier 1 duties through resolution: software installations, network account configurations, updates, and initial troubleshooting. Qualifications of the IT Service Desk II:3-5 years of service desk experience Strong usage and troubleshooting skills with:Windows 10M365 applications Azure tenant Active DirectoryDesktop and laptop computers, Workstation equipment (e. g. , docking stations, monitors, peripherals) Familiarity with: MacOS, iOS, Android, incident management systems, endpoint management tools, vulnerability management, and remote management Working knowledge of basic network concepts and equipment (e. g. , Aruba switches, APC UPS, Wireless Access Points). Wired and wireless networking support and troubleshooting experience. Any IT Certifications preferred Benefits for the IT Service Desk II:Hourly pay rate $30. 00-$35. 00 per hour Comprehensive Benefits package: Medical, Dental, Vision, 401k, etc. Keywords: Service Desk, Technical Support, Help Desk, Desktop, Desktop Support, IT Support, Customer Service, Troubleshooting, Incident Management, Problem Resolution, outage, escalate, Ticketing Systems, ITSM (IT Service Management), Call Resolution, Remote Support, User Support, Hardware Support, Software Support, PC Troubleshooting, iOS, hardware, PC, iOS Troubleshooting, Windows Support, Linux Support, Mac OS Support, Network Troubleshooting, Password Reset, Account Management, System Configuration, Device Deployment, ITIL (Information Technology Infrastructure Library), SLA, Service Level Agreement, Service Delivery, end-user, End-User Support, Phone Support, Email Support, Walk-up Support, IT Escalation, Active Directory, VPN Troubleshooting, Desktop Support, Hardware Imaging, System Updates, Mobile Device Management, Asset Management, Customer Communication, JIRA, ServiceNow, Zendesk, Remedy, Problem Escalation, Root Cause Analysis, Microsoft Office Suite, Patch Management, Performance Monitoring, Multi-tasking, Time Management, Mentor, IT Infrastructure, #LI-ZS1, #LI-ONSITE

ENTEGRATION, Inc., a leading provider of outsourcing, consulting, and systems integration providing IT consulting services to the medical industry, is seeking a motivated, energetic Help Desk Technician to support a large client in Waltham, MA. This is a full-time position on-site at our client's Waltham, MA office, with up to 25% travel to other offices in the Boston area required. The ideal candidate will image and update PCs to bring infrastructure up to appropriate standards for our client's configuration of their environment. This role provides a great opportunity to gain hands-on experience in troubleshooting, hardware/software maintenance, and network support in a collaborative environment. A successful candidate will have good intrapersonal skills and be able to interface with management at our client to understand and design solutions to meet their needs. The Help Desk Technician will work closely with our client's management and employees to understand their needs and solve support issues. They will also work closely with other Entegration employees to ensure that standard solutions are implemented and to ensure that best practices are shared amongst all Entegration clients. Duties and Responsibilities: Work with team to image and swap out PCs across the entire network. Travel required to swap and replace equipment. Assist with technical support to end-users via phone, email, or in-person. Troubleshoot hardware and software issues for desktop computers, laptops, and mobile devices Install, configure, and maintain operating systems, software applications, and peripherals. Assist with setting up and managing user accounts, permissions, and access rights in Active Directory. Perform basic network troubleshooting (e.g., Wi-Fi connectivity, IP conflicts, printer setup) Help maintain IT documentation, including hardware/software inventories and technical procedures. Collaborate with senior IT staff for escalated issues and ongoing projects. Ensure the security and privacy of networks and computer systems. Assist with routine maintenance of servers, backups, and system updates. Help team Perform analysis, troubleshooting, diagnosis, and resolution of client systems and network, including IP phone systems Work with team implement, upgrade, migrate, and maintain all Microsoft Windows pc's Collaborate with onsite and remote IT support Team members Qualifications: Bachelor's degree in information technology, Computer Science, or a related field (or equivalent experience). 2+ years of experience in a help desk or IT support role in a professional environment. Basic understanding of networking (TCP/IP, DNS, DHCP) and computer hardware. Familiarity with Windows operating systems. Excellent troubleshooting methodology and skills. Ability to work independently and in a team environment Candidates must always retain the highest level of professionalism. Ability to work a flexible schedule is required; may occasionally be required to work outside standard business hours with travel to other satellite locations Willingness to learn new technologies and develop professionally Microsoft Certification (MCSE or MSTP) a plus but not required. Required Technologies: Strong skills deploying, using, and troubleshooting Windows desktop operating systems Understanding of Microsoft Active Directory, Group Policy, and File and Print services Understanding of Office 365 Networking Protocols including DNS, DHCP, & TCP/IP Familiar with Enterprise Anti-Virus technologies An understanding of Terminal /RDP and or Citrix Services administration and troubleshooting Experienced deploying workstations using PDQ, MDT. Candidate must be familiar with automated trouble ticketing systems Candidate must be familiar with automated systems monitoring tools Familiarity with the following technologies is a plus, but not required: Knowledge of Dell hardware Knowledge of Windows Configuration designer Working knowledge of Cisco switches Knowledge of Windows scripting About Us: ENTEGRATION, Inc. is a leading provider of outsourcing, consulting, and systems integration services. Since 2000, ENTEGRATION has worked with medical practices of various sizes, ranging from practices with 2-3 providers in a single office to 10 or more providers spread across several offices. ENTEGRATION specializes in helping our clients implement electronic medical record (EMR) systems from start to finish, including the selection, planning, implementation and on-going support phases. Our focus on medical practices has allowed us to build specific services that today's practices require, including HIPAA security, EMR hosting, EMR off-site backup, and numerous other services. Our clients depend on us to manage their networks and ensure that they are secure, efficient, and reliable. ENTEGRATION understands medical practices and how they run, allowing us to provide the highest level of service. We strive to be more than just a vendor to our clients; we aim to be a trusted technology advisor and valuable partner. You can learn more about ENTEGRATION by visiting ******************** ENTEGRATION, Inc. is an equal opportunity employer.

The Splunk Administrator will report to the ITOCC Manager to support the Enterprise application monitoring initiative. This position will assist in the installation, provisioning, configuring, operating, maintaining, and troubleshooting all Splunk applications and hardware. The Splunk Administrator will collaborate with the engineering, development, and integration teams in the addition of systems for monitoring to the Splunk platform. Responsibilities: Work with a team to deliver Splunk, ITSI, and Splunk On-Call requests Interface with internal customers Infrastructure teams (Storage, hardware, server, network, etc), Application teams, and NOC Operations team Splunk monitoring and platform assistance - including alerting and reporting Maintain the Splunk ITSI platform. Drive performance improvements, maintain patch levels, and perform platform upgrades. Setting up Splunk Forwarding for new application tiers introduced into the environment Implement Splunk service and app monitoring for new applications, devices, and platform components as they are added to the system. Identify and handle data discrepancy problems within the Splunk monitoring system. This would include review and reporting on capacity constraints, inconsistent data ingestion, inconsistent monitoring data and data size limit evaluations, and working with other teams to identify/fix their data discrepancy problems. Provide Granular, Role-based Security. Report generation and customization Qualifications Requirements: BA in Computer Science or equivalent work experience 2+ years of experience with Splunk and Splunk ITSI on a large enterprise level Experience in design, implementation, and support of Splunk (Indexers, Forwarders, Search-Heads Setup etc) Strong ability to create searches, dashboards, and services with KPIs and entities in both Splunk Core and Splunk ITSI Ability to create operations documentation for maintaining the Splunk infrastructure Experience in Splunk Enterprise Security Experience with Linux and Windows agents for Splunk administration 5+ years in IT infrastructure, networking, architecture, and/or administration Good understanding with virtualization technologies (Hypervisor, VMware, etc) Splunk training and/or certifications Proficiency in scripting Experience with network/system monitoring tools: Nagios, SolarWinds, etc. Analytical and problem-solving skills Strong written and verbal communication skills Ability to work effectively under pressure with constantly changing priorities and deadlines Benefits & Perks: 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses. UniFirst is an international leader in garment & Uniform services industry. We currently employ over 14,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine's “Best Companies to Sell For” list and recognized on Forbes magazine's “Platinum 400 - Best Big Companies” list. As an 80-year old company focused on annual growth, there's never been a better time to join our team. UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws

Robert Half's client is seeking a IT Technician for a 3-6 month contract. The IT professional is responsible for supporting customers or internal employees who are experiencing technical issues. This includes troubleshooting technical challenges, responding to queries, as well as addressing and resolving complaints. Key Job Duties: Answering and responding promptly to user queries and complaints. Troubleshooting and diagnosing technical issues. Training users to work with hardware, software, and network systems. Installing, maintaining, and updating software. Keeping accurate records of repairs, fixes, and maintenance. Communicating effectively with technical and non-technical staff. Developing troubleshooting and help guides for users. Testing systems and software to ensure functionality. Keeping up-to-date with technological advancements and trends. Collaborating and liaising with IT technician team and developers. Requirements: Proven experience as a help desk technician or similar role. Good understanding of computer systems, mobile devices, and other tech products. Ability to diagnose and resolve basic technical issues. Excellent communication skills to effectively deal with customers' issues. Proficiency in English and patience while communicating. Knowledge in specific software or hardware systems depending on the organization's requirements. Willingness to learn and to stay updated with latest technology trends. Bachelor's Degree in Computer Science, Information Technology, or relevant field (based on the organization's needs).

We are looking for a Franchisee Coordinator to hel pasisst our Food and Beverage client with customer inquiries. This person must be able to work in person Monday-Thursday (Friday remote). 1-2 years of true customer facing experience is required. Day to day: Answering franchisee and crew contacts, resolving issues that may have a technical aspect to it. Channels are phone calls and emails. Actively listen, acknowledge, accurately categorize contact reasons/experiences, and respond accordingly. Keeping up to date on email communications. Ability to multitask using multiple databases to accurately research and respond to inquiries. Ensure data/report integrity by continuously understanding use of tools and the business needs for information. Identify, communicate, and escalate in a timely manner contact trends to your manager to ensure proactive response/resolution.

Sentec seeks an energetic and enthusiastic IT Support Technician who will be responsible for the delivery of technical support and devices to employees of multiple locations, including remote employees. The IT Support Technician provides timely, efficient, and professional service to US employees in-person, virtually, and over the phone. This is a Hybrid position based in our Lincoln, RI office . Key Tasks: Provide desktop support to end-users, including hardware and software troubleshooting Respond to IT support tickets, walk-ups, and phone calls in a timely manner and resolve technical issues Install, configure, and maintain computers and peripherals Troubleshoot issues with other devices such as printers and conferencing equipment Assist with management of user accounts and access rights for employees Your Profile: 1-3 years of IT Support or Helpdesk experience required Degree in IT or related education Experience supporting a remote sales force is a plus The ability to break down processes and deliver clear, step-by-step instructions Ability to work both independently and in a collaborative team setting Our Offer: Meaningful work in a rapidly growing company with opportunity for advancement Directly influence the quality of products and make a difference for patients worldwide Opportunities for professional and personal growth Sentec offers competitive benefits like Medical, Dental, Vision, HSA, FSA, and 401K matching, as well as paid parental leave and tuition reimbursement. Sentec emphasizes employee voices and recognizes hard work making it a promising environment for professional growth. Sentec focuses on delivering impactful healthcare products and improving patient care.

Main Responsibilities: Pay- 25-33hr Perform a range of technical work activities at customer site to meet business and customer requirements. Document and reports on work completed to ensure compliance with Company and Customer Procedures. Focus on team issues without begin distracted. Complete tasks within assigned shift hours. Communication with customer via email and status reports. Display communication / technical / personal skills needed for this customer facing position Escalate issues in line with company processes to ensure customer demands are met and evaluate escalations and action appropriately to ensure customer demands are met. Provide customer service to internal and external customers to ensure consistent experience. Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution. The Ideal Candidate Able to follow instructions and procedures Proven experience in IT Desktop Service environment. Uses information systems, technology functions and applications in line with IT industry standards as appropriate to the role Demonstrates an organized approach to work. Demonstrates customer service abilities Routine administrative skills Good interpersonal skills, basic literacy and numeracy skills Demonstrates awareness of health and safety at work. Site activity: IMAC work: build, deploy, asset management Image management/distribution Microsoft SCCM Ability to resolve 5 to 8 tickets on average daily Microsoft certification is an asset CompTia A+

Responsibilities: Act as the Workday technical subject matter expert, provide HR system administration and support, and lead Workday HR system integration configuration, enhancements, and deployment efforts. Architect integrations, reporting and dashboard solutions using Workday tools like Enterprise Interface Builder (EIB), Core Connectors, and Workday Studio, defining data mappings and workflows. Establish guidelines and priorities through partnership with other business and IT areas to determine business process improvements across wide range of processes, systems and business areas. Collaborate with HRIS peers on projects and initiatives with IT, Finance, HR managers, HR vendors, Benefits vendors and other subject matter experts to ensure the services and solutions provided meet the needs of our customers. Build and configure Workday integrations and advanced reports, including data transformations, validation rules, and error handling mechanisms. Manage the deployment process of integrations and reports to production environments, providing ongoing maintenance and troubleshooting support. Formulate and define systems integration scope and objectives based on both user needs and a thorough understanding of business systems and industry requirements. Responsible for completing HRIS related activities including but not limited to; system integration, configuration, data conversion, reporting, functional specifications, program and system quality testing, go-live and post go-live implementation support. Reviews, analyzes & evaluates complex HRIS business systems, processes, data, and user needs. Maintain awareness of current trends in HR technology within the integration and reporting landscape. Manage and/or lead testing efforts ensuring that comprehensive test plans and test cases are developed. Think beyond the current project and envision how the solution being developed could be leveraged for future endeavors, considering the business implications of the application technology. Required Skills: Proficiency in Workday integration and reporting tools - EIB, Core Connections, Workday Studio, Web Services, BIRT, Workday Docs and Calculated Fields. Experience with data mapping, data transformation, and data quality techniques. Deep understanding of Workday functionalities -including core modules like employee data, payroll, benefits, time tracking, and recruiting. Strong technical skills in XML, JSON, APIs, and database concepts. Experience with system integration methodologies and best practices. Excellent analytical skills with a demonstrated understanding of the concepts and issues unique to the management of HR data. Proficient in MS Office; Word, Excel and Power Point and Access. 6+ years of HRMS experience; Workday experience with proficient knowledge of Human Resources system processes, and integration schema. bachelor's degree in related field preferred. Provide excellent customer service to system users and promote team collaboration. Ability to mentor and provide guidance to team members, as well as handling multiple tasks simultaneously and meet deadlines. Ability to identify issues, compare data, investigate and resolve discrepancies. Advanced written and verbal communication skills with attention to detail and ability to communicate with non-technical and technical personnel.

Interested in leading a team at a leading private investment firm? You will be joining the desktop engineering team, responsible for managing and maintaining the teams global Windows, Mac and virtual desktop environments, ensuring optimal performance and security. You will also find opportunities to improve current systems and processes and help the team to improve performance. You will have expertise in modern endpoint technologies and automating software deployments. You will provide tier-3 support upon escalation from other teams. This firm is a leader in their field, deploying over $150 Billion to a variety of asset classes both public and private. Technology and people are at the forefront of their approach and vital part of delivering impact to a diverse group of investors. Office in Downtown Boston Area: 3 days onsite. No up-to-date resume required.

IT Team Lead | Boston | Up to $120,000 + Bonus A leading professional services firm is seeking an IT Manager to join a fast-growing team that has doubled in size over the last year and receives consistent investment. You will be part of an exciting team where you can make a genuine impact while continuing to learn and grow. You will develop long-term strategies for the business while providing training and mentorship to junior employees and staff. In addition to this, you will stay very hands-on managing and developing their infrastructure. You will need: Experience with AWS, Azure Experience with VMware & Hyper-V Cyber and Networking experience required MSP Experience If this is of interest, please apply below or reach out via email at **************************

Company Background: Founded in 2017, Navisun LLC is a solar and storage independent power producer within the United States that co-develops, develops, acquires, builds, owns, and operates distributed and small utility-scale solar and energy storage projects. The Navisun team has completed numerous projects for municipal, commercial, utility, and institutional partners throughout the United States, with typical project sizes ranging from 3 to 20 megawatts. In January 2022, OMERS acquired Navisun to serve as its distributed scale solar and storage platform and to complement prior investments in the renewable energy sector. The company currently owns over 100MW's of distributed generation and targets the addition of ~100+ MW annually and a 1+ GW operating portfolio over 5-7 years, through a mix of organic and inorganic growth initiatives. Navisun is poised for significant expansion with its strong pipeline, co-development partnerships, the continued pursuit of opportunistic acquisitions, and a committed owner in OMERS Infrastructure. OMERS Infrastructure is the infrastructure investment arm of OMERS, one of Canada's largest defined benefit pension plans with $133.6 billion in net assets (as of June 30, 2024). Headquartered in Toronto, OMERS also has offices in New York, London, Singapore, Sydney, and other major cities across North America, and originates and manages a diversified portfolio of high-quality investments in public markets, infrastructure, real estate, and private equity. A long-term and patient owner, OMERS is committed to investing in the energy transition globally. Summary: Position Overview Navisun LLC is seeking a detail-oriented GIS Analyst to support the origination and analysis of our prospective solar energy sites. This role involves leveraging Geographic Information Systems (GIS) to identify suitable project sites, analyze geographic and environmental data, and provide spatial insights that drive decision-making. The ideal candidate will have a strong background in GIS technology, advanced communication skills, and a passion for renewable energy. Key Responsibilities Data Analysis and Mapping Collect, analyze, and interpret geographic, environmental, and zoning data to support site selection and project planning. Create high-quality maps, spatial visualizations, and reports to communicate project data to internal teams and stakeholders. Conduct geospatial analysis to assess feasible project footprint, land use compatibility, and environmental constraints. Make recommendations on target areas based on available utility data, land features, and federal and state incentive zones. Project Support Collaborate with project developers, engineers, and environmental specialists to identify and evaluate potential solar project sites. Provide GIS-based insights to support feasibility studies, permitting processes, and regulatory compliance. Data Management and Quality Control Collect, maintain, and update data layers, ensuring data accuracy and completeness. Develop and manage proprietary spatial datasets, including existing project locations, target areas, and utility pre-application data. Implement quality control measures to validate and standardize GIS data. Stakeholder Communication Establish and manage relationships between Company and GIS software providers. Present GIS findings and analysis to internal teams, clients, and external stakeholders. Support the Business Development team with spatial data and mapping tools to enhance decision-making. Technology and Process Improvement Provide training and technical support for team members utilizing GIS tools and platforms. Stay informed on emerging GIS technologies, tools, and methodologies relevant to solar project development. Develop and implement processes to streamline GIS workflows and improve data integration across departments. Qualifications Bachelor's degree in Geography, GIS, Environmental Science, or a related field. Master's degree is a plus. 2-5 years of experience in GIS analysis, preferably in renewable energy or environmental consulting. Proficiency in GIS software such as ArcGIS, QGIS, or similar platforms. Strong understanding of spatial analysis techniques, geodatabases, and data visualization tools. Familiarity with solar energy site selection criteria, land use planning, and environmental regulations. Excellent analytical and problem-solving skills with attention to detail. Effective communication and presentation skills, with the ability to convey technical information to non-technical audiences. Experience with Python, SQL, or other programming languages for GIS automation is a plus.

We are looking for a motivated and detail-oriented Junior On-Site Engineer for a 3-month project based in Boston, MA. This role will focus on supporting a smartphone rollout project, specifically handling the preparation, configuration, and distribution of iPhones to employees. This is a great opportunity for someone eager to gain practical experience in IT support and project management within a dynamic, fast-paced environment. Key Responsibilities: Smartphone Preparation and Configuration: Unbox and catalog new iPhones. Install and set up required applications and configurations. Ensure devices are updated with the latest software and security patches. Test each device for full functionality prior to distribution. Distribution and Support: Distribute configured iPhones to employees. Provide basic training and usage support to employees. Address initial setup issues or questions from employees. Maintain accurate records of device distribution and employee acknowledgments. Documentation and Reporting: Document configuration processes and any issues encountered. Report daily progress and challenges to the project manager. Help maintain an up-to-date inventory of all distributed devices. Qualifications: Education: Secondary school diploma or equivalent preferred. Technical Skills: Basic understanding of iOS and iPhone configuration. Familiarity with mobile device management (MDM) tools is a plus. Basic knowledge of network protocols and connectivity. Soft Skills: Strong communication skills, both verbal and written. Excellent organizational skills and attention to detail. Ability to work both independently and as part of a team. Proactive problem-solving skills. Ability to work effectively under pressure with a positive attitude. Language Skills: Fluent in English (C1/C2 level). Additional Information: This is a temporary position for a defined 3-month project. The role requires on-site presence in Boston, MA. Candidates must be available to start in January and commit to the full project duration. 4o

• Supports computer users with installation of hardware/software and networking components to meet personal computer needs. • Win 7 upgrades and deployment of new replacement machines. • Diagnoses and troubleshoots problems with individual or multiple computer systems to maintain proper functioning; resolves issues including contacting and assisting vendors. • Conducts diagnostic reviews and produces error reports as requested by customers to identify and correct any problems. • Assists with computer studies, projects, and implementation of policies throughout the area of assignment. • Assists in the design and development of standardized operational management reports to identify issues or monitor computers. • Researches, analyzes, and provides hardware/software recommendations, ordering information, and other purchasing information to users to assist in purchasing necessary equipment. • Diagnoses and resolves moderate end-user hardware/software problems including remote access software. • Performs new computer configuration and coordinates the workstation upgrade/replacement process. • Participates in the deployment of new software platforms. • Tracks user req uests for equipment, information, and problem reporting by opening cases and keeping case histories current and complete. • Verifies with the customer that the problem has been resolved and closes the case. Skills Required: • Experience with M365 / O365 migrations is a hard requirement. • Experience with MDM is required. We prefer Intune, but please specify if they have used something else. It will be considered. • Working knowledge of computer hardware, software, and terminology. • Basic problem-solving skills. • Good communication skills. • Good organizational skills. • Working knowledge of ServiceNow Ticketing system a plus. Skills Preferred: • Working knowledge of MS Office 365. Experience Required: • 4 years with HS Diploma, 2 years with AA Degree. Experience Preferred: • Experience with M365 Migrations. Education Required: • HS Diploma. You can reach me at ***************************** or call me at ***************. Thanks, Yeshwant Gattem Recruiter *************** *****************************

This is a customer-facing role where the primary tasks would involve (i) helping customers get set up with the PreVeil's end-to-end secure mail and file sharing solution and (ii) addressing customer technical issues as they come up. As part of this, the person will be closely working with the software development and sales and business teams within the company. Key Responsibilities: Resolving customer questions and issues by service ticket and email Onboarding new customers by conducting live Zoom meetings and providing subsequent training sessions as needed Taking ownership of technical issues, and working with the development team to resolve more advanced issues when necessary Managing IT projects such as file migration, email services, SIEM services and software deployment Documenting troubleshooting and problem resolution steps for internal and external use Skills and Experience: BA/BS degree in Information Technology or a related technical field, or equivalent practical experience. 4+ years of relevant customer support experience of commercially deployed product/service; proven working experience in enterprise technical support Experience working in a fast-paced work environment with a growing customer base Ability to multi-task and prioritize Experienced with enterprise IT software deployments (Windows and Mac). Familiarity with configuring and using common mail clients (Microsoft Outlook and Gmail) Experience using a service ticketing system (Jira and Confluence experience preferred) Excellent written and verbal skills; excellent phone manner Preferred Skills Knowledge of virtual desktops and AWS workspaces is a plus. CompTIA A+ certification Experience with Linux is a plus MSP experience preferred Familiarity with iOS or Android Familiarity with Zoom

Day Program Habilitation System Specialist Woburn/Westford MA Location: Woburn/Westford, MA Schedule: Monday to Friday, 8am to - 4pm 40 hours/week Salary Range: $24.08 - $25.64Sign-On Bonus: $500.00 Where Your Work Makes a Difference!...... Become a Life Coach that makes a difference… Offering premier services at locations across Eastern Massachusetts, NuPath, Inc. is changing the way the wider world views people living with disabilities - Join an industry-leading team today to help people live happier, healthier, and more fulfilling lives in a safe, caring, and secure environment. About the Job: ESSENTIAL SKILLS: The person in this position must have the ability to work independently with minimal supervision, be organized, efficient, and flexible as well as possess good time management skills. He/she will coordinate aspects of the Day Hab Systems to ensure organizational compliance with DMA and DDS regulations and can teach others and provide constructive feedback and supervision. He/she must demonstrate excellent verbal/written communication with proven ability and familiarity with various data applications (Crossroads, Microsoft, HCSIS) and work energetic, creative and positively with others. Must adhere to all NuPath policy and procedures. Job responsibilities: To assure the highest quality of services to the people in our day habilitation programs. All program participants will enjoy clean, safe and well-organized programs while participating in activities that are meaningful, personalized and therapeutic. All staff must be trained and supported to provide outstanding services that support the organizational mission. The person in this position must have the ability to work independently with minimal supervision, be organized, efficient, and flexible as well as possess good time management skills. He/she will coordinate all aspects of the Day Hab Systems reporting standards to ensure organizational compliance with all DMA and DDS regulations and have the ability to teach others and provide constructive feedback and supervision. He/she must demonstrate excellent verbal/written communication with a proven ability and familiarity with various data applications (Crossroads, Microsoft, HCSIS,) and possess the ability to work in an energetic, creative and positive manner with others. Must adhere to all NuPath policy and procedures. EDUCATION/EXPERIENCE REQUIREMENTS: BA or related experience and have a working knowledge of Day Habilitation regulations and DMA systems. Experience managing diverse teams in complex environments preferred. Potential candidates must have a valid Massachusetts Drivers License. Habilitation Systems Management · Coordinates systems and supports program management in the Day Hab Systems reporting standards to ensure organizational compliance with all DMA, DDS regulations including prior authorization, assessment, case management/planning, reviews, and documentation. Maintains effective systems to ensure timelines are adhered to and proactively coordinates case management activities. Complete Plans, Progress Notes, Assessments and Data Summaries as assigned. Conduct data collection and assess progress through written progress notes and recommendations. Conduct training other staff/agency employees in the data management system(s). Day Habilitation Management Responsible for preparation and coordination of assessments/reports from consultants and other team members. Oversee the implementation and monitoring all tracking systems related to data reporting requirements. Must have experience with Day Hap (MA Health) system and DDS (HICSIS) Quality Assurance · Provide input in programs and preparation for CARF, DDS survey and annual DMA audits. Leadership · Assumes a leadership position in the organization. Communicates effectively with all necessary parties to assure program participants are receiving the community services. About the Benefits: NuPath offers a very generous benefit package including a competitive rate; accrual of up to 3 weeks of paid vacation per year; medical, dental, and life insurance; tuition reimbursement and remission programs; and a 403(b) retirement plan with a company percentage match. Compensation details: 23.08-25.64 Hourly Wage PIfa97a313893c-26***********2

United States, Portsmouth (New Hampshire) Today, Lonza is one of the world's largest healthcare manufacturing organizations operating across five continents. While we work in science, there's no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that's the kind of work we want to be part of. The Automation & MES Support Specialist will focus on supporting internal customers who use Syncade and DeltaV. This role is also responsible for assisting in performing tasks associated with the creation, maintenance, and upkeep of the Syncade and DeltaV Systems. This is a Hybrid position, which requires onsite presence at the Portsmouth, NH office 60% of the time at a minimum. Key Responsibilities: Conduct system troubleshooting on Syncade, and Controls system Support floor activities as required to bring running records to successful process conclusion. Work closely with Controls and Syncade Supervisors to develop and revise DeltaV Logic, batch records and eDispense records in a timely manner. Support Production via the Helpdesk, assisting with production issues. Perform testing and validation activities for Syncade and DeltaV changes. Perform System administration tasks, i.e. account creation and maintenance, system maintenance, and other tasks as assigned. Receives some guidance from other Engineers and Leads on advanced troubleshooting and tasks. Perform tasks related to execution of Process Change Controls and closure of CAPAs. Assess and incorporate Material Masters and general material properties from SAP. Develop technical knowledge on manufacturing equipment and processes automation systems Support resolution of equipment breakdowns and quality issues in the suites with assistance Perform other duties as assigned Key Requirements: Certificate/ Associate's degree/ Bachelor of Science in science-related discipline preferred and 1+ years experience in biotech work environment Some prior knowledge of Biotech manufacturing Controls and/or MES software preferred Excellent Communication Skills. Ability to effectively communicate via writing and oral communication at all levels. Express ideas effectively in individual and group situations (including non-verbal communication). Ability to communicate to internal and external personnel. Ability to secure relevant information and identify key issues and relationships from a base of information Relate and compare data from different sources and identify cause and effect relationships. Ability to evaluate engineering problems and be able to devise cause and effect relationships and propose solutions. Every day, Lonza's products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if it is not achieved ethically. People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference. Lonza is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law. Reference: R62834