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  • IT Support Administrator (Level 2)

    Irvine Technology Corporation

    Information technology specialist job in Sacramento, CA

    We are seeing an IT Support Administrator (Level 2) to join our client. As an IT Support Administrator (Level 2), you will provide level 1, level 2 and admin support to internal business users in a Microsoft environment. This position expects to pay about $26-38 per hour plus benefits What You Will Do: Provides On-Site (local division office) and Remote support (entire company). Provides troubleshooting, and end-user assistance via phone, chat, or email. Provides in-depth enterprise desktop / hardware support ensuring computing environment is running at optimal speed and efficiency. Resolves complex problems and answers questions related to the computing environment. Contacts vendors and carrier support when necessary to resolve problems and/or outages. Performs complex diagnostic tests, notes symptoms, gathers relevant problem/malfunction facts and data from users. Documents incidents and problems in the service desk and escalate issues to the appropriate teams when required. Serves as the technical liaison to the user community, able to resolve technical issues within the desktop computing environment. Prepares customers to use hardware and software by conducting training where necessary. Documents new and existing procedures and processes within technician knowledgebase. What You Bring to The Table: 3-5+ years of experience working in a Level 2 support position. Microsoft experience is required supporting accounts, devices, SharePoint, Teams, Exchange, Active Directory, Entra ID, Azure, etc. Must have experience with Intune. Demonstrated experience working and solving issues at all levels of end users, and peers in complex environments. Strong understanding of Hardware Life Cycle Management, Change Management, Incident Management, Helpdesk Ticketing, and its impacts on ensuring business continuity. Strong understanding of troubleshooting techniques and experience with remote troubleshooting tools. Ability to monitor the desktop environment using hardware and software tools. Ability to establish and maintain a high level of user trust and confidence and the ability to manage client expectations. Strong writing and speaking skills to explain technical solutions to both technical and non-technical individuals. Strong interpersonal skills at all levels and ability apply skills and techniques to solve dynamic problems, excellent teamwork skills. Experience with DNS and DHCP is a plus. Experience with GPOs and Patch Management tools is a plus. Information Technology Certifications are preferred. Bachelor's degree in computer science or relevant field preferred. Irvine Technology Corporation (ITC) connects top talent with exceptional opportunities in IT, Security, Engineering, and Design. From startups to Fortune 500s, we partner with leading companies nationwide. Our AI recruiter, Avery helps streamline the first step of your journey-so we can focus on what matters most: helping you grow. Join us. Let us ELEVATE your career! Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
    $26-38 hourly 5d ago
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  • Technical Support Specialist, Water Meters

    Pace Supply 4.4company rating

    Information technology specialist job in Sacramento, CA

    Overview PACE Supply is a leading distributor of plumbing, waterworks, and industrial supplies, committed to delivering exceptional products and service to our clients. We are seeking a dedicated Technical Support Specialist for our Water Meters Division to provide expert support and drive customer satisfaction in a dynamic, fast-paced environment. The Technical Support Specialist supports PACE's water meter and AMI/AMR product lines by providing technical expertise, training and customer support to utilities and contractors. This role ensures successful product implementation, troubleshooting and long-term system performance while serving as a key technical resource to our metering solutions business. Responsibilities Customer Support Excellence Promptly address inquiries, concerns, and technical issues related to division products and systems. Demonstrate a commitment to customer satisfaction, ensuring positive experiences and fostering lasting relationships. Collaborate closely with clients to understand their unique needs and preferences. Collect and analyze customer feedback and survey responses to identify areas for improvement. Product Knowledge, Troubleshooting, and Training Utilize division expertise to diagnose and resolve technical issues efficiently, demonstrating a deep understanding of product functionalities. Provide clear and concise technical guidance to customers and internal teams, ensuring optimal problem resolution and customer satisfaction. Stay updated on the latest division products, technologies, and industry trends to offer informed insights. Conduct training sessions for internal teams and clients, enhancing overall product knowledge and usage. Share insights on best practices, troubleshooting techniques, and industry advancements to empower teams with the latest information. Manufacture Liaison Act as a bridge between PACE Supply and manufacturer, fostering strong relationships and facilitating effective communication. Collaborate with internal teams to ensure seamless coordination and resolution of customer issues. Cross-Functional Collaboration Collaborate with technical and non-technical teams to exchange insights and contribute to a holistic understanding of customer needs. Facilitate communication between different departments, ensuring a coordinated approach to problem resolution and customer support. Documentation & Reporting: Maintain detailed records of customer interactions, technical issues, and solutions for future reference. Generate insightful reports on common technical problems, providing recommendations for continuous improvement and proactive issue resolution. Qualifications High school diploma (or equivalent) is preferred. A combination of education and experience providing the required skill and knowledge for successful performance of the job would qualify. A minimum of 2 years in customer service management, particularly in metering technology. Demonstrated ability to build and maintain relationships. Flexible, creative, and able to work in a dynamic fast-paced work environment. Demonstrated capacity to think “outside the box,” communicate and motivate customers on the company's products, programs, and new ideas. Proficiency in Microsoft Office, specifically Excel, Word, and PowerPoint. Excellent oral/written communication skills, including well-developed presentation skills. Preferred: Bachelor's degree in Business Administration, Marketing, related field or equivalent experience. Preferred: A minimum of 5 years' experience in AMI/AMR water metering technology. Preferred: Outstanding verbal and written communication and organization skills. Preferred: Self-motivated, able to work with minimal supervision. Preferred: Strong organizational skills and attention to detail to manage multiple tasks and deadlines effectively. PACE Supply is committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. We also consider qualified applicants with criminal histories in accordance with employment regulations. Work Environment Pre-Employment Requirements As part of our commitment to providing a safe and secure work environment for our team members and customers, successful candidates must complete the following pre-employment requirements: Background Check: A comprehensive background check will be conducted to ensure candidates meet the necessary criteria for employment. Physical Examination: Candidates will undergo a physical examination to assess their fitness for the position's requirements. Drug Test: A drug test will be administered to ensure a drug-free workplace. Work Environment Physical Requirements: The employee is frequently required to stand, walk, reach with hands and arms, and talk or hear. Ability to lift items that weigh up to 50 lbs. regularly. This includes carrying, dragging, and walking with materials, as well as using a hand-truck. Prolonged periods of standing or sitting at a desk and working on a computer. Specific vision abilities required for this job include distance vision, peripheral vision, and depth perception. Environmental Conditions: The employee is frequently exposed to moving mechanical parts and outside weather conditions. Occasionally, the employee may be exposed to high, precarious places and vibration. The noise level in the work environment is usually moderate. Benefit Snapshot: PACE Supply is proud to be an employee-owned corporation. We offer competitive wages, career pathways of growth, and excellent benefits packages that includes medical, dental, and vision care that is available to you within the first 30 days! We also provide our employees with life insurance, sick days, holidays, vacation, two retirement programs of 401(k) and ESOP, and much more. Relocation Benefits NO Remote Availability IN MARKET REMOTE *Please note that individual total compensation for this position will be determined at the Company's sole discretion and may vary based on several factors, including but not limited to, location, skill level, years and depth of relevant experience, qualifications and other business considerations. PACE Supply is an equal opportunity employer and is committed to providing accommodations for qualified individuals with disabilities. If you require assistance or accommodation due to a disability, please contact the HR Department at **************.
    $42k-76k yearly est. Auto-Apply 54d ago
  • Tier 2 Technical Support Operations Analyst

    ASM Research, An Accenture Federal Services Company

    Information technology specialist job in Sacramento, CA

    The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2. + Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow. + Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. + Be available for on-call 24x7x365 ongoing application support. + Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period. + Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well. + System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3. + Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs. + ServiceNow metrics reporting on ticket acknowledgements, resolution times and **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience. + 4-6 years of experience in information technology, systems administration or other IT related field. + Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations. + Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired. **Other Job Specific Skills** + Technical problem solving and implementer skills in application coding, infrastructure, or automation. + Effective communications (written and spoken). + Coordinates and tracks well across AFS and client technical and functional teams. + ServiceNow ITSM (desired not required). + ITIL (desired not required). + Data Analysis / Excel. + SQL Server Integration Services (SSIS). + T-SQL + MSFT SQL Server + Azure SQL Databases + Database Architecture + Extract, Transform and Load (ETL) data **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $87k - $115k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
    $87k-115k yearly 53d ago
  • Dynamic PC Support Techician

    Worldwide Techservices Open 4.4company rating

    Information technology specialist job in Sacramento, CA

    Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit
    $49k-73k yearly est. 60d+ ago
  • Technology Support Specialist

    Eskaton Careers 4.1company rating

    Information technology specialist job in Carmichael, CA

    Eskaton is a nonprofit senior services provider serving Northern California's older adults for over 55 years. With over 1,700 employees and 28 communities and services in Northern California, Eskaton is a great company to join and build your career. Eskaton genuinely cares about the financial security, health and well-being of our team members. In addition to competitive pay and comprehensive benefits including a 401K retirement fund matching program, Eskaton employees appreciate knowing their work makes a real difference in the community and in the lives they touch. At Eskaton, being inclusive is one of our core values. This means that we celebrate diversity and equity for all who live and work with us, building a culture of belonging and community across the aging spectrum. Our Benefits include but are not limited to... Competitive Health Plan, including dental and vision coverage Company paid life insurance Wellness programs Employee Assistance Program 401K with Company Match Retirement Program (Minimum eligibility requirements apply) Paid Time Off programs Voluntary benefits & supplemental insurance available This position is eligible for Eskaton's health benefits package the first of the month following 60 days of employment and Paid Time Off benefits program after 90 days of employment. Position Summary: The Technology Support Specialist is tasked with resolving support tickets by conducting thorough technical troubleshooting, managing requests, and providing user training and guidance. Coordinates with other departments and vendors to resolve potential or current issues. Customer service is critical to ensure staff can use technology to perform their duties. Additional responsibilities include IT projects, hardware and software maintenance, and documentation. The starting salary for this position ranges from $29.65 to $40.00/hour. Factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence base pay offered. Position Responsibilities include: Delivers exceptional customer service through effective communication, patience, empathy, strong time management, and efficient problem-solving skills. Handles support requests via a ticketing system, received by phone, email, web, or walk-in. Provides users with troubleshooting assistance via phone, video call, email, or in person, including introductory training on Eskaton software tools and practices. Has knowledge of Microsoft 365, including Entra, Intune, Exchange Online, Defender, SharePoint, OneDrive, and Teams. Develops and manages internal IT documentation Responsible for maintaining computer hardware, including coordinating with vendors, troubleshooting issues, and replacing parts as necessary. Implements software and hardware using Intune and imaging processes. Configures and removes user accounts and software access required for staff to carry out their responsibilities. Diagnoses and resolves network and Wi-Fi connectivity issues to maintain reliable connections. Provides support to IT system administrators and IT project managers by undertaking various tasks and projects. Escalates and communicates unresolved or prolonged issues. Qualifications Education: Requires two years of college with emphasis in computer technology or a combination of college education and equivalent work experience. Appropriate certification levels for the technology in use at Eskaton. Certification such as A+, Network+, and especially Microsoft 365. Training and Experience: Four or more years of experience, with two years required with Microsoft 365. Experience working with a team to resolve support tickets is required. Job Knowledge: A working knowledge of modern information technology systems including Microsoft 365. Requires knowledge of installing and maintaining software, computer equipment, and business applications. Must understand IT procedures, including cybersecurity, backup and recovery, file management, documentation, troubleshooting steps, basic networking, and customer support. The final candidate must successfully pass Eskaton's post offer, pre-employment testing which includes a criminal background check, drug test, TB screen test and health screen. All new hires are required to sign an arbitration agreement as a condition of employment. Eskaton is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.
    $29.7-40 hourly 28d ago
  • IT Help Desk Support

    Us Tech Solutions 4.4company rating

    Information technology specialist job in Woodland, CA

    USTECH is a global firm providing a wide-range of talent on-demand and total workforce solutions. Through the USTECH Talent Network of 100% company-owned and managed offices, we provide highly-skilled professionals whose education, skills and experience are vetted and matched to your unique hiring needs, work environment and company requirements. Our 24x7 global service delivery drives time and cost out of any recruiting and staffing process (15-30% cost reduction in most cases) across all of our services and solutions, providing you with the talent you need on-demand when, where and how you need it. Job Description Job Title : Technician, Information Systems /IT Help Desk Support Location : Woodland Hills , CA 91367 Duration : One year project Job ID : 14958 Pay rate an hour -18.00 an hour Qualifications: High School Diploma (or equivalent) with additional education preferred. IT Help Desk Support experience (application & hardware support). Technical Training & Certifications: Client Certifications. Responsibilities: Daily support of network and workstation printers Responds to customer support requests and ensures that they are resolved quickly, accurately, and professionally. Escalates problems to a technician as necessary Keeps the customer up to date on the progress of problem resolution Provides end users with detailed remote access knowledge and documents complete trouble shooting information Provides regular account updates, to include information on fleet status and performance, to the Printer Fleet Manager or Integrated Account Manager Responsible for on-site hardware & consumables inventory Responsible for printer procurement as required by the customer Responsible for printer hot swap inventory Documents and reports all fleet meter reads Maintains printer fleet tools/databases. Thanks ,Asma Additional Information All your information will be kept confidential according to EEO guidelines.
    $43k-71k yearly est. 60d+ ago
  • Technology - Help Desk

    Talented School District #13

    Information technology specialist job in Folsom, CA

    Description Help Desk Support Technician FLSA Non-Exempt QUALIFICATIONS: A+ Certification or equivalent experience Good oral and written communication skills Customer service experience (call center experience preferred) Hardware troubleshooting skills Excellent software skills Operating System experience (Windows 7) Excellent knowledge of desktops, laptops, and other common peripheral devices Experience creating and deploying disk images Knowledge and experience with hardware warranty procedures Ability to monitor computer technology service and repair Self-motivated Ability to lift up to 40 lbs up to a height of 4 feet occasionally REPORTS TO: Technology Support Manager TERMS OF EMPLOYMENT: Twelve month (261 days) with benefits provided according to Classified Agreement. ESSENTIAL JOB FUNCTIONS: Provide technical support for computer users via phone. Maintain/update work order system and communicate work order priority and status to end users. Effectively diagnose and troubleshoot malfunction of computer or network devices relating to user error, faulty hardware, or software/server/network issues. Communicate effectively with staff and students regarding maintenance of technology. Effectively diagnose and troubleshoot malfunction of hardware devices, including printers, scanners, barcode readers, digital cameras, etc. Disaggregate service-related data to discover trends and recommend process modifications for technology service. Actively monitor and report compliance with the district's technology service level agreement. OTHER JOB FUNCTIONS: Lead special technology projects as required. Attend meetings and trainings as scheduled. Other duties as assigned.
    $48k-87k yearly est. 60d+ ago
  • Information Technology Specialist (INFOSEC)

    Department of The Air Force

    Information technology specialist job in Fairfield, CA

    Click on "Learn more about this agency" button below for IMPORTANT additional information. Positions may be filled as permanent, temporary or term with a full-time work schedule. This is a Direct Hire Solicitation. This public notice is to gather applications that may or may not result in a referral or selection. Summary Click on "Learn more about this agency" button below for IMPORTANT additional information. Positions may be filled as permanent, temporary or term with a full-time work schedule. This is a Direct Hire Solicitation. This public notice is to gather applications that may or may not result in a referral or selection. Overview Help Accepting applications Open & closing dates 12/22/2025 to 12/21/2026 Salary $52,727 to - $139,684 per year Pay scale & grade GS 9 - 14 Locations Few vacancies in the following locations: Eielson AFB, AK Elmendorf AFB, AK Little Rock AFB, AR Davis Monthan AFB, AZ Show morefewer locations (65) Luke AFB, AZ Beale AFB, CA Edwards AFB, CA Los Angeles, CA March AFB, CA Travis AFB, CA Vandenberg AFB, CA Cheyenne Mountain AFB, CO Colorado Springs, CO Peterson AFB, CO Dover AFB, DE Cape Canaveral, FL Cape Canaveral AFS, FL Eglin AFB, FL Homestead AFB, FL Hurlburt Field, FL Patrick AFB, FL Tyndall AFB, FL Dobbins AFB, GA Moody AFB, GA Robins AFB, GA Camp H.M. Smith Marine Corp Base, HI Hickam AFB, HI Mountain Home AFB, ID Scott AFB, IL Barksdale AFB, LA Hanscom AFB, MA Andrews AFB, MD Linthicum Heights, MD Selfridge ANG Base, MI Whiteman AFB, MO Columbus AFB, MS Minot AFB, ND Offutt AFB, NE New Boston, NH McGuire AFB, NJ Cannon AFB, NM Kirtland AFB, NM Nellis AFB, NV Niagara Falls, NY Wright-Patterson AFB, OH Youngstown, OH Youngstown, OH Norman, OK Tinker AFB, OK Charleston, SC Shaw AFB, SC Arnold AFB, TN Dyess AFB, TX Fort Sam Houston, TX Goodfellow AFB, TX Kelly AFB, TX Lackland AFB, TX Laughlin AFB, TX Randolph AFB, TX Hill AFB, UT Alexandria, VA Arlington, VA Dahlgren, VA Fort Eustis, VA Langley AFB, VA Pentagon, Arlington, VA Fairchild AFB, WA McChord AFB, WA Warren AFB, WY Remote job No Telework eligible No Travel Required Not required Relocation expenses reimbursed No Appointment type Multiple Work schedule Full-time Service Competitive Promotion potential 14 Job family (Series) * 2210 Information Technology Management Supervisory status No Security clearance Not Required Drug test No Financial disclosure No Bargaining unit status No Announcement number AFPCDHA-12857027-GS2210 Control number 852981200 This job is open to Help The public U.S. Citizens, Nationals or those who owe allegiance to the U.S. Clarification from the agency This public notice is to gather applications that may or may not result in a referral or selection. Duties Help * Duties and responsibilities vary and may increase according to grade level * Utilize knowledge of IT principles, methods and security regulations and policies to carry out established base-wide policy to administer the INFOSEC (also known as COMPUSEC) program. * Implement procedures to ensure protection of information transmitted to the installation, among organizations on the installation, and from the installation on the local or wide area networks, the world-wide-web, or other communications modes. * Administer the Communications Security (COMSEC) program. Control and protect all cryptographic material and administer the Cryptographic Access Program (CAP). * Conduct semi-annual functional reviews of all COMSEC user accounts, inspecting COMSEC facilities, reviewing procedures, and auditing all cryptographic holdings. * Administer the COMPUSEC Program and protect Information Technology (IT) assets against unauthorized, accidental, or deliberate modification, disclosure, and destruction of data. Requirements Help Conditions of employment * Please read this Public Notice in its entirety prior to submitting your application for consideration. * U.S. Citizenship is required * Males must be registered for Selective Service, see *********** * Total salary varies depending on location of position * If authorized, PCS will be paid IAW JTR and AF Regulations. If receiving an authorized PCS, you may be subject to completing/signing a CONUS agreement. More information on PCS requirements, may be found at: ***************************************** * Recruitment incentives may be authorized * Position may be subject to random drug testing * Employee may be required to work other than normal duty hours, to include evenings, weekends and/or holidays * Shift work and emergency overtime may be required * Employee must maintain current certifications * A security clearance may be required * Disclosure of Political Appointments * Full/part-time employees occupying direct childcare positions are eligible for discounts IAW DAF AFSVC/CC Memo, 30 Sep 22; first child 100% / each additional child 25%. Other assigned CYP and FCC personnel are eligible for 25% discount. Qualifications In order to qualify, you must meet the specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Individual Occupational Requirements for Information Technology (IT) Management Series, 2210 (Alternative A). BASIC REQUIREMENTS: Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. GS-09: Master's degree or equivalent graduate degree or two full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree GS-11: Ph.D. or equivalent doctoral degree or three full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree OR For grade levels 9 through 14, your resume must reflect information technology related experience in the federal service or private or public sector demonstrating the following four competencies: a) Attention to Detail - Is thorough when performing work and conscientious about attending to detail; b) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services; c) Oral Communication - expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately AND d) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. SPECIALIZED EXPERIENCE: In additional to the basic requirements above, applicants for the GS-9 and above must meet the one year of specialized experience listed below. For GS-9: One year of specialized experience equivalent to the GS-07 that demonstrated knowledge of computer requirements and techniques in carrying out project assignments consisting of several related tasks, such as development of minor modifications to parts of a system on the basis of detailed specifications provided. The assignments must have shown completion of the following, or the equivalent: Analysis of the interrelationships of pertinent components of the system; planning the sequence of actions necessary to accomplish the assignment; and personal responsibility for at least a segment of the overall project. For GS-11: One year of specialized experience equivalent to the GS-09 that demonstrated accomplishment of computer project assignments that required a range of knowledge of computer requirements and techniques. For example, experience in developing modifications to parts of a system that required significant revisions in the logic or techniques used in the original development. Accomplishments, in addition to those noted for the GS-9, normally involve the following, or the equivalent: Knowledge of the customary approaches, techniques, and requirements appropriate to an assigned computer applications area or computer specialty area in an organization; planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls; and adaptation of guidelines or precedents to the needs of the assignment. For GS-12: One year of specialized experience equivalent to the GS-11 level that demonstrated experience in planning, analyzing, acquisition, designing, developing, implementing, quality assurance, configuration, integrating, maintenance testing, operational integrity, and/or management of systems used. For GS-13: One year of specialized experience equivalent to the GS-12 that demonstrated experience in providing technical expertise on architecture, acquisition, certification and accreditation, systems tailoring for an organization mission; planning, organizing and managing the IT requirements and assessing long and short-term IT integration and migration capabilities; planning current and future system architecture requirements. For GS-14: One year of specialized experience equivalent to the GS-13 that demonstrated experience in serving as senior IT specialist and consultant to senior management in support of organization wide IT policy, budget and plans for systems development, acquisition, installation, operation and maintenance; planning, organizing, and overseeing the activities of the IT organization and reviewing policies, procedures, mission objectives and organization design for the staff; serving as the recognized authority in the analysis and direction of IT programs and issues; and in researching, interpreting, analyzing and applying operations and security guidance. Click on the following link to view occupational requirements for this position: ************************************************************************************************************************************************************************************ KNOWLEDGE, SKILLS AND ABILITIES (KSAs): 1. Knowledge of Information Technology principles, concepts, practices, systems software, database software, and immediate access storage technology to carry out activities. 2. Ability to assess and advise on a variety of sources and procedures and methods for systems and applications. 3. Knowledge of system requirements and techniques for planning current and future system architecture requirements. 4. Knowledge of commonly applied principles, concepts, and methodologies, operating characteristics and capabilities of systems, media, equipment, and related software systems, processes and procedures. PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education IF USING EDUCATION TO QUALIFY: If position has a positive degree requirement or education forms the basis for qualifications, you MUST submit transcriptswith the application. Official transcripts are not required at the time of application; however, if position has a positive degree requirement, qualifying based on education alone or in combination with experience; transcripts must be verified prior to appointment. An accrediting institution recognized by the U.S. Department of Education must accredit education. Click here to check accreditation. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Additional information For Direct Hire (DHA) Positions: This is a Direct Hire Public Notice, under this recruitment procedure applications will be accepted for each location/ installation identified in this Public Notice and selections are made for vacancies as they occur. There may or may not be actual/projected vacancies at the time you submit your application. Interagency Career Transition Assistance Program (ICTAP): For information on
    $52.7k-139.7k yearly 33d ago
  • Apple IT Specialist

    Coresolutions

    Information technology specialist job in Sacramento, CA

    At CoreSolutions, we are certified with Apple to support small to medium-sized businesses. Apple Consultants are specially trained to help small and medium businesses identify, deploy, and leverage new technology on the Apple ecosystem. The Apple Consultants Network is made up of independent local companies offering IT services and solutions based on Apple products. They're here to ensure your IT solutions are set up configured and supported correctly. Many Apple Consultants have advanced in training, in deploying and managing mac OS, iOS, and Apple tv OS with Apple Business Manager and powerful mobile device management tools. Key qualifications Knowledge of small to medium business use technology and what Apple solutions can offer them Comfort using phone and screen sharing to interact with business and to position business solutions Ability to facilitate business experience through an onsite meeting or virtual meeting Understand the hardware and software of each business utilizing their tools to put Apple solutions to work in their business. Ability to think out of the scope with third-party software such as Google and Microsoft Ability to thrive on change as products updates and evolve *Must have an understanding of basic network with the business internet service provider *Understanding cloud solutions and troubleshooting Bonus if you have the skills to integrate cloud web-app software by using API keys Job requirement Must have business knowledge of Apple, Google, and Microsoft experience. Minimum of 2-3 years of experience with technical support and network. Recommended to have CompTIA Network+ Additional Requirement Excellent time management skills and can make a decision quickly Maintain the customer experience and focus while troubleshooting and solving issues Reassure customer when delivering product diagnosis and potential solutions
    $83k-122k yearly est. 60d+ ago
  • Help Desk Support

    Mindlance 4.6company rating

    Information technology specialist job in Rocklin, CA

    Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at ************************* Job Description Provide first level support for all end-users. Troubleshoot and resolve hardware, software and voice/data communication systems issues. Escalate calls when appropriate. Write concise, informative tickets. Follow up on all tickets in a timely manner and follow through to resolution. Qualifications SKILL SET Experience using ticketing systems, writing technical support documentation and computer proficiency with hardware and software technologies is required. Excellent customer service, verbal and written communication skills are a must. The ability to multi-task, prioritize and work under pressure are required. Must be willing to work flexible hours when appropriate. Prior customer service, call center or help desk experience is required. Additional Information Thanks & Regards Praveen K. Paila ************
    $40k-64k yearly est. 60d+ ago
  • Information Technology Specialist

    Pala Band of Mission Indians

    Information technology specialist job in Alta, CA

    Job DescriptionSalary: DOE Job Title: Information Technology Specialist Part-Time Department: Pala Gaming Commission (PGC) Reports To: IT Director The IT Specialist will provide support for the daily operations of the Pala Gaming Commissions information systems within a secure and regulated 24/7 environment. This position offers frontline technical support, maintains desktop and network infrastructure, and assists with system and security administration. The IT Specialist ensures that all IT services operate efficiently and comply with tribal, state, federal, and NIGC requirements. This role is comparable to IT support positions in tribal gaming commissions, tribal casinos, and regulatory bodies nationwide. It requires strong troubleshooting skills, confidentiality, adherence to regulatory procedures, the ability to work in fast-paced environments, and readiness to support operations outside normal business hours when necessary. ESSENTIAL DUTIES AND RESPONSIBILITIES: Provide end-user support for desktops, laptops, printers, peripherals, and approved software. Install and configure hardware and software according to Commission standards. Assist with daily operation of the IT Department, ensuring smooth functioning of IT systems in a 24/7 regulatory environment. Troubleshoot hardware, software, and connectivity issues; escalate unresolved issues to the IT Director. Support network administration tasks including switches, routers, firewalls, VPNs, and network monitoring. Maintain secure network cabling infrastructure including fiber and copper systems. Assist in safeguarding data storage, applying proper security controls and backup procedures. Educate coworkers on basic computer usage and cybersecurity best practices. Maintain desktop standards including base OS installation, configuration, and compliance with Commission policies. Assist in monitoring, maintaining, and documenting network infrastructure. Maintain hardware and software inventory, track licensing, and document changes. Recommend hardware or configuration upgrades based on system performance observations. Support configuration and maintenance of VPN access and remote connectivity. Conduct or participate in access audits, user account reviews, and system log verification. Assist in monitoring firewalls, virus protection, and intrusion detection systems. Support server maintenance including performance monitoring, patching, and scheduled updates. Maintain system documentation for hardware, software, updates, and changes. Assist periodic audits to ensure data integrity and disaster recovery readiness. Help deploy, monitor, and update Antivirus software across client and server systems. Assist in writing scripts or using automation tools for spam control, monitoring, and basic tasks. Participate in planning discussions related to system capacity and infrastructure upgrades. Provide guidance and training to staff on the Commissions Artificial Intelligence (AI) Policy. Ensure all IT systems comply with tribal gaming regulatory requirements, NIGC guidelines, and internal policies. Support occasional after-hours or emergency technical responses consistent with comparable 24/7 gaming environments. Other duties as assigned. SUPERVISORY REQUIREMENTS: None QUALIFICATIONS KNOWLEDGE, SKILLS AND ABILITIES: Education/Experience and/or Training: Must be at least 21 years of age. Must have a high school diploma or G.E.D. AS degree, technical certifications (CompTIA A+, Network+, Security+, Microsoft, Cisco), or equivalent training preferred. Experience supporting regulated industries, tribal gaming commissions, casinos, surveillance systems, or public-sector IT is desirable. Experience supporting operations requiring after-hours or emergency response preferred. Must be knowledgeable in Desktop Support, Networking, Systems Administration Basics, and IT Operations. Familiarity with Database Administration and scripting/programming concepts preferred. Ability to work effectively in a fast-paced, high-demand environment of tribal casinos and gaming commissions. Ability to maintain confidentiality and comply with all regulatory security procedures. Must be capable of troubleshooting across different hardware and software platforms commonly used in 24/7 regulated IT environments. Must acknowledge and agree to maintain a Drug-Free workplace (including marijuana) as a condition of employment with the Pala Band of Mission Indians. Must pass pre-employment and random drug testing during employment. CERTIFICATES and LICENSES: Valid California Drivers License. Must Maintain a satisfactory driving record with the DMV. Must clear an extensive background check and be issued an Employee License from the Tribal Gaming Commission. MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as percentages, averages, and basic technical measurements. REASONING ABILITY: Ability to apply common-sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to analyze problems and apply sound judgment consistent with IT industry best practices and regulatory expectations. WORKING CONDITIONS: Physical Conditions: While performing the duties of this job the employee is required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, stoop, kneel, crouch, talk, see or hear. Must be able to lift at least 40 lbs., consistent with duties seen in comparable gaming IT support roles. Must be able to work in confined spaces such as under desks, behind racks, or within server rooms. Environmental Conditions: Work is performed in office spaces, server rooms, and secure regulatory areas. The employee may occasionally work near moderate noise levels or temperature fluctuations. Must be able to adapt to fast-paced, high-security environments typical of Tribal Gaming and 24/7 operations. INDIAN PREFERENCE: The Tribe affords preference in employment, to the greatest extent feasible, to Tribal Members and Indian applicants who meet the minimum job qualifications for the position. It is the responsibility of the job applicant to provide satisfactory evidence of his/her status as a member of a federally recognized tribe in order to qualify for Indian preference.
    $80k-117k yearly est. 16d ago
  • INFORMATION TECHNOLOGY SPECIALIST II

    State of California 4.5company rating

    Information technology specialist job in Sacramento, CA

    Come join our team of extremely talented, good-hearted, and fun spirited professionals. Whoever said changing the world was easy? It's not. If you are up for the opportunity, you need to apply for this position. At DTSC, it is our mission to improve our California by protecting our environment from toxic and hazardous waste. We serve because we care! As an Information Technology Specialist II you will have the opportunity to: * Lead and provide technical expertise in the development and maintenance of the ServiceNow platform and several modules * Leverage IT Service Management best practices and operate the ServiceNow platform as a shared service on behalf of varied organizations across the entire organization * Collaborate with the agency and participate in regular Stakeholder meetings to discuss upcoming changes and issues to ServiceNow to ensure adherence to DTSC governance standards * Provide expertise on all technical questions related to the development of ServiceNow * Lead and support the Cloud Application Development Services Unit with researching, implementing, and developing a wide range of applications/modules within the ServiceNow platform as well as configuring custom integrations with other IT application services within the organization using RESTful APIs * Lead requirements gathering sessions with customers to accurately design and implement workflows, edit workflows, and ensure adherence to appropriate approvals and fulfillment Desirable Qualifications We Look For: * Extensive experience configuring, developing and architecting the ServiceNow platform, including platform administration, managing modules, applying patches/updates, and supporting a multi-tenant/shared environment * Deep understanding of ServiceNow modules, including IT Service Management (ITSM), Human Resources Service Delivery (HRSD), Hardware and Software Asset Management (HAM/SAM), and Source- to- Pay (S2P), frameworks and best practices, particularly as they relate to ServiceNow configuration and governance * Certifications: ServiceNow certifications such as ServiceNow Certified System Administrator (CSA), Certified Application Specialist (CAS), Certified Technical Architect (CTA) etc * Proven ability to develop and implement ServiceNow applications and modules, including designing workflows, scripting, and using integration tools such as RESTful APIs * Experience gathering and translating user requirements into technical specifications and working solutions within the ServiceNow platform * Demonstrated expertise in ServiceNow data management, including data quality analysis, system of record maintenance, and implementation of corrective actions * Ability to design, generate, and maintain dashboards and reports in ServiceNow, with attention to accuracy, timeliness, and stakeholder value * Problem-solving and troubleshooting expertise in a shared, multi-departmental IT environment, especially when managing competing priorities and constraints * Experience in conducting peer reviews of ServiceNow development work to ensure consistency, accuracy, and adherence to standards * Ability to partner with stakeholders, data owners, and leadership to align system use with organizational objectives and governance You will find additional information about the job in the Duty Statement. Working Conditions Visa Sponsorship: The Department of Toxic Substances Control does not provide visa sponsorship and is not an E-Verify employer. A hybrid schedule may be available for this position. The position is currently headquartered in Downtown Sacramento, CA. Click the link below for a special message from Director Katie Butler on DTSC's culture: DTSC - Diversity, Equity, Inclusion and Belonging (DEIB) Minimum Requirements You will find the Minimum Requirements in the Class Specification. * INFORMATION TECHNOLOGY SPECIALIST II Additional Documents * Job Application Package Checklist * Duty Statement Position Details Job Code #: JC-505148 Position #(s): ************-006 Working Title: Senior ServiceNow Engineer Classification: INFORMATION TECHNOLOGY SPECIALIST II $8,625.00 - $11,557.00 A New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable. # of Positions: 1 Work Location: Sacramento County Telework: Hybrid Job Type: Permanent, Full Time Facility: Headquarters Department Information This position is located at our Headquarters office in Downtown Sacramento, CA. The Department of Toxic Substances Control (DTSC) is a member of the boards, departments, and offices (BDO) within the California Environmental Protection Agency (CalEPA). Our Mission: To protect California's people, communities, and environment from toxic substances, to enhance economic vitality by restoring contaminated land, and to compel manufacturers to make safer consumer products. Our Vision: All of California is thriving in a healthy environment. Our Core Values: DTSC values diversity, equity, and inclusion throughout the organization. We foster an environment where employees from a variety of backgrounds, cultures, and personal experiences are welcomed and can thrive. We believe the diversity of our employees is essential to inspiring innovative solutions. Together we further our mission to protect California's people, communities, and environment from toxic substances, to enhance economic vitality by restoring contaminated land, and to compel manufactures to make safer consumer products. Join DTSC to improve the lives of all Californians! DTSC Recruitment Survey : Click here to complete the DTSC recruitment survey. Department Website: *********************** Special Requirements A Statement of Qualifications (SOQ) is required for the hiring manager's review. Applications submitted without an SOQ may be disqualified. The SOQ should be no more than 2 page(s) in length, be clearly written and well-organized, and Arial font 12 with the questions copied above the response. Your SOQ should address the following: 1. Describe your experience in administering and maintaining the ServiceNow platform, including how you've supported production changes, managed system updates or patches, and ensured alignment with IT governance standards. In response, highlight how you've collaborated with stakeholders, reviewed change requests, and supported ServiceNow as a shared service in a multi-departmental environment. 2. Describe a time when you led a cross-functional team or collaborated with stakeholders to implement a major enhancement or change to the ServiceNow platform. What role did you play in the project, how did you manage competing priorities or constraints, and what was the outcome? 3. Give an example of how you reviewed and improved another developer's work on the ServiceNow platform. What issues did you identify, how did you address them, and how did you ensure coding standards or platform stability were maintained? Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 2/3/2026 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at ********************** When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Department of Toxic Substances Control Headquarters Attn: Talent Acquisition P.O. Box 806 Sacramento, CA 95812-0806 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Department of Toxic Substances Control CalEPA Talent Acquisition 21 1001 I Street Sacramento, CA 95814-2828 Drop-off applications must be received, and date stamped by 5:00 PM on the final filing date. 08:00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: * Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at ********************** All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. * Resume is required and must be included. * Statement of Qualifications - A Statement of Qualifications (SOQ) is required and must be submitted with your Employment Application (STD.678). Please refer to the "Special Requirements" section above for additional information. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Benefits Benefit information can be found on the CalHR website and the CalPERS website. Contact Information The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position. Department Website: *********************** Human Resources Contact: Talent Acquisition ************** ****************** Hiring Unit Contact: Bobbi Schotsal ************** ************************** Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: EEO Office ************** *************** California Relay Service: ************** (TTY), ************** (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Additional Application Instructions For experience/education to qualify during the application screening process, and to ensure that minimum qualifications can be determined, applicants should include all employment history on the Employment Application (STD 678), including detailed job descriptions, hours worked per week, and start/end dates (MM/DD/YYYY). Application packages without this information may experience delayed processing times and your eligibility for this position may be impacted. Electronic applications submitted through your CalCareer Account are highly recommended. If you are unable to apply electronically through your CalCareer account, please mail a completed and signed STD. 678 and application package to the mailing address provided above in the "Application Instructions" section. Applications must be postmarked on or before the final filing date. For mail-in or drop-off applications, please include JC# 505148 and indicate the basis of your eligibility in the Examination(s) or Job Title(s) section. SROA and surplus candidates should submit a copy of their letter with their application. Pending Budget Approval - DTSC will obtain all necessary approvals prior to extending a job offer. Foreign Degrees Applicants who completed their education outside the United States (with foreign degree/ transcripts) must obtain and submit verification of United States course/degree equivalency. Foreign education credential evaluation services can be found at ********************** DO NOT include any confidential information in your application or supporting documents (i.e., Social Security Number, birthdate, marital status, medical information, examination results, method of eligibility, etc.). Examination Information List eligibility is established through an examination process in which one must apply and successfully pass the examination for the classification. If you have not established list eligibility for the Information Technology Specialist II, please click on the link to the examination bulletin for more information ******************************************************************************** Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
    $73k-107k yearly est. 6d ago
  • IT Help Desk Specialist

    Revel Staffing

    Information technology specialist job in Folsom, CA

    A growing healthcare organization is seeking a Healthcare IT Help Desk Specialist to support clinical and administrative staff with day -to -day technology needs. This role focuses on providing high -quality technical support for electronic medical systems, user accounts, and core applications in a HIPAA -regulated environment. Key Responsibilities Answer inbound help desk calls, tickets, and emails from internal users (clinical and non -clinical). Provide first -level support for common issues including: Password resets and account lockouts EMR/EHR and healthcare application access issues VPN, email, and basic connectivity problems Troubleshoot software and basic hardware issues following documented procedures and knowledge base articles. Properly document all incidents, actions taken, and resolutions in the ticketing system. Escalate complex issues to higher -level support or application teams as needed. Deliver outstanding customer service to users of all technical skill levels and backgrounds. Maintain strict confidentiality and protect sensitive patient and organizational data in accordance with HIPAA and security policies. Support increased call volumes during peak periods and special projects. Qualifications High school diploma or GED required; associate degree in IT or related field preferred. MediClear Certification (or equivalent HIPAA certificate) required. 1+ year of IT help desk, service desk, or technical support experience preferred. Experience supporting users in a healthcare or clinical environment strongly preferred (EMR/EHR, clinical apps, etc.). Strong verbal and written communication skills with a clear, customer -first mindset. Ability to work from scripts, knowledge base articles, and standard operating procedures. Comfortable handling high call volumes and managing multiple tickets at once. Strong problem -solving skills and the ability to remain calm and professional under pressure.
    $51k-80k yearly est. 18d ago
  • IT Reporting Specialist (28069)

    Ampla Health 4.1company rating

    Information technology specialist job in Yuba City, CA

    ! Position held in Yuba City, CA. Why work for Ampla Health? 28069 Ampla Health provides the individuals and communities we serve with high quality, comprehensive, community health care that is accessible to all and culturally and linguistically appropriate. Great Benefits including Medical, Dental, and Vision 4 weeks paid time off to start. 9 paid holidays 401k and profit sharing Full time, Monday to Friday Great work/home life balance The IT Reporting Specialist supports multiple departments by developing and maintaining accurate, actionable reports with a strong focus on Quality reporting. This role works closely with clinical, pharmacy, finance, dental, operations, and administrative teams to deliver data-driven insights, including HEDIS, UDS, and Gaps in Care reporting. Key Responsibilities: Develop, manage, and maintain reports across multiple departments Partner closely with the Quality team on HEDIS, UDS, and Gaps in Care reporting Extract, analyze, and validate data from multiple sources to ensure accuracy Collaborate with department leaders to define reporting needs and deliver solutions Use SQL, IBM Cognos, or similar tools to build and maintain reports Ensure data integrity, consistency, and HIPAA compliance Stay current on reporting tools, data analysis methods, and industry best practices Perform other duties as assigned Qualifications: Associate degree in Information Technology or 1+ year of healthcare reporting or analytics experience 3+ years of experience with SQL and reporting tools (IBM Cognos or similar) Experience with Microsoft SQL databases Experience with Electronic Medical and/or Dental Record systems Healthcare or FQHC experience preferred Skills & Abilities: Strong analytical and problem-solving skills Advanced SQL proficiency Ability to translate complex data into clear, actionable reports Excellent written and verbal communication skills Highly organized, detail-oriented, and adaptable in a fast-paced environment Commitment to data accuracy, confidentiality, and HIPAA compliance Working Conditions: Office-based position Prolonged sitting or standing may be required Ability to read, communicate, and perform repetitive hand movements Qualifications GENERAL PURPOSE: The IT Reporting Specialist will serve as a pivotal resource within our organization, primarily focusing on multi-departmental report writing, including but not limited to Quality, Clinical, Pharmacy, IT, Finance, Dental, Operations, and administrative departments. This role necessitates significant interaction with various departments, with a heavy emphasis on Quality, to fulfil numerous report requests. MAIN RESPONSIBILITIES & DUTIES: Develop, write, and manage reports for multiple departments as per their specific requirements. Work extensively with the Quality department, focusing on HEDIS, UDS, GAPs in Care data. Mine data from various sources, ensuring the accuracy and integrity of all data used. Collaborate with department heads and stakeholders to identify reporting needs, gather requirements, and deliver suitable solutions. Utilize SQL, IBM Cognos, or other reporting platforms to extract, manipulate, and analyze data. Validate and cross-verify data to ensure accuracy and consistency. Maintain up-to-date knowledge of data analysis techniques and reporting platforms. Other duties as assigned by supervisor. EDUCATION & EXPERIENCE: AA degree in Information Technology or at least 1-year prior analytical reporting, quality reporting, or other healthcare reporting experience desired At least 3 years of hands-on experience with SQL, IBM Cognos, or other similar reporting platforms. Prior experience in report writing and data analysis is highly desirable. Prior experience in a health care environment, specifically a FQHC, is an asset. Strong knowledge in Microsoft SQL databases Experience with Electronic Medical/Dental Records system required. SKILL & ABILITIES: Strong analytical and problem-solving skills. Proficient in SQL and familiar with IBM Cognos or other reporting tools. Excellent written and verbal communication skills. Ability to translate complex data into understandable reports or presentations. Ability to prioritize, manage time effectively, and adapt to changes in a fast-paced environment. Detail-oriented with a commitment to accuracy and quality. Must be able to maintain patient confidentiality and adhere to all HIPAA regulations. Willingness to continue education as necessary to keep up with industry trends and advancements. Working Conditions & Physical Requirements: The IT Reporting Specialist will operate in a comfortable office environment and must meet the following physical requirements: 1. The role may require prolonged periods of sitting or standing. 2. Sufficient vision to read handwritten, typed, and computer-printed documents throughout the day. 3. Clear speech and hearing to receive and communicate detailed information over the phone and in person. 4. Physically capable of sitting, walking, or standing for extended periods of time; frequent bending, stooping, and stretching. Repetitive hand, arm, and shoulder movements. Equal Opportunity Employer: Our organization is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
    $88k-126k yearly est. 16d ago
  • IT Logistics Coordinator

    Insight Global

    Information technology specialist job in Roseville, CA

    One of our top fintech companies is looking to hire an IT Logistics Coordinator for their Roseville location. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: **************************************************** Skills and Requirements - Low Tech Requirements - 1-2 years of logistics/warehouse experience - Experience with IT equipment (laptops, desktops, shipping out parts/products, etc.) - Understands deadlines - Can't be afraid of technology (will be back up resource if computer needs support)
    $44k-79k yearly est. 5d ago
  • Computer/Network Technician

    Computereze Computer & Network

    Information technology specialist job in Auburn, CA

    ComputerEze Network Specialists in Auburn, CA is looking for experienced help desk techs to join our team. We are looking for an experienced Help Desk Technician that shares our passion for client service. We ask that you have experience working in a help desk support role. In addition to having a solid technical foundation, a sense of humor combined with a positive attitude and a desire to provide excellent customer service. You may perform the following tasks: · Provide technical support to business customers/clients · Maintain history and status of issues in online help desk ticketing system · Setting up and configuring individual network users · Perform routine network maintenance and status checks · Travel onsite to resolve desktop and server support needs · Create and service online listings of products for sale · Organize bench, shop and office space Please have demonstrable experience with these technical applications: · Windows 7 (and up) - install, configure and maintain · Microsoft Server OS - all versions · Office 365 - multiple applications Please have demonstrable familiarity with these networking concepts: · Routers/firewalls (Synology/Mikrotik/Edgerouter a plus) · IP addressing and subnet masks · DHCP, DNS, NAT · Hyper-V / VMware · Backup administration (Altaro a plus) · Site-to-site/client-to-site VPNs · VoIP Phone Systems and Equipment We are looking forward to hearing from you.
    $51k-80k yearly est. 60d+ ago
  • Tier 1 Network Monitor/Help Desk Support

    GD Information Technology

    Information technology specialist job in Beale Air Force Base, CA

    Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret/SCI Public Trust/Other Required: None Job Family: IT Infrastructure and Operations Job Qualifications: Skills: Monitoring Tools, Network Monitoring, Network Operations, Trouble Ticketing Certifications: None Experience: 3 + years of related experience US Citizenship Required: Yes Job Description: Network Engineer Associate Join our technology leading team of men and women that solve some of the world's most complex technical challenges. GDIT is seeking an enthusiastic Junior Network Engineer seeking to expand his/her experience in the IT field by joining our team in support of the Intelligence, Surveillance, and Reconnaissance (ISR) mission of the Airforce at Beale AFB, CA. The Network Engineering team supports the Air Forces' Distributed Common Ground System (DCGS) Processing, Exploitation, Dissemination (PED) Operations Center. Specifically, you will be providing Tier-1 Network monitoring, Operational Support, and Help Desk services across a global enterprise. Task: Network Monitoring/Help Desk Support Subtasks The contractor shall: Conduct fault management to detect, isolate, and correct abnormal network and information processing system component anomalies Monitor all nodes for operational integrity Respond to trouble calls Initiate and maintain trouble tickets and other logs to document these anomalies as well as corrective actions Populate and examine trouble and error logs for troubleshooting and capturing metrics Provide technical support to resolve the problem or escalate to the appropriate level Monitor and administer network tools for troubleshooting and metrics for trends analysis Log all network issues utilizing the 480 ISRW approved system of record for problems, errors, and maintenance in such a way to easily generate reports for trend analysis Provide technical support in data network planning, engineering, and design Report all trouble calls upon receipt to the Mission Control Center (MCC) in the Operations Center and provide hourly updates until resolution unless otherwise directed by the DOC Crew Commander Provide quarterly metrics illustrating trends and workload to the Ops Supervisor in the form of a PowerPoint presentation Knowledge, Skills and Abilities (KSAs): TS/SCI Clearance Shift work: 4 days on/3 days off (10 hr days) Minimum of three (3) years' of network operations experience Possess IAT Level II - Security Plus Certification Demonstrated knowledge of network monitoring tools US Citizenship Required Location: On Customer Site GDIT IS YOUR PLACE: 401K with company match Comprehensive health and wellness packages Internal mobility team dedicated to helping you own your career Professional growth opportunities including paid education and certifications Cutting-edge technology you can learn from #GDITPriority The likely salary range for this position is $61,402 - $74,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: Less than 10% Telecommuting Options: Onsite Work Location: USA CA Beale AFB Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
    $61.4k-74.8k yearly Auto-Apply 37d ago
  • Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time

    U.S. Navy 4.0company rating

    Information technology specialist job in Sacramento, CA

    About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $60k-91k yearly est. 20d ago
  • Technical Support Specialist (Secret Clearance)

    Mesotech

    Information technology specialist job in Rancho Cordova, CA

    Mesotech International, Inc. ("Mesotech") is a rapidly growing engineering and manufacturing company in Sacramento, California that focuses on aviation related meteorological and industrial monitoring systems. With over 30 years of experience in systems design, software design, hardware design, system integration, and installation, Mesotech is an excellent place to begin or expand your career. Job Description We have multiple openings for Technical Support Specialists to staff our 24/7 helpdesk supporting US Department of Defense hardware, software, and network infrastructure. Openings are available for day, night, and swing shifts. This is a full-time, position. You will provide technical support via phone and email for equipment operating worldwide. The supported equipment includes but is not limited to servers, specialized appliances, data collection systems, sensors, and networks. This position requires a government security clearance, you must be a US citizen for consideration. Responsibilities include but are not limited to: Diagnose and resolve hardware and software issues in a timely manner. Assist in resolution of cybersecurity related issues. Remotely apply patches, updates, and fixes to fielded systems. Quickly identify and troubleshoot network issues. Manage certificates for equipment on a secure network. Provide technical support to end users and maintenance technicians via phone and email. Work closely with engineering team to resolve complex problems. Accurately enter data into ticket tracking systems and asset management systems. Work with shipping/receiving and repair staff to ensure replacement parts are tested and shipped on time. Monitor status of spare parts inventory to help prioritize ongoing support. Monitor status of tickets to ensure that all customer requests are handled in a timely manner. Report status of tickets and parts to management during weekly meetings. Adhere strictly to DoD and other relevant government regulations and protocols concerning the transport, storage, disposal, and dissemination of controlled unclassified and classified materials or information. Qualifications Minimum Qualifications: US citizen with the ability to obtain a Secret security clearance Associate's degree in IT or related field 2+ years of experience in technical support Ability to obtain DoD 8570 baseline certification to include at least one of the following: CCNA-Security, CySA+, GICSP, GSEC, Security+ CE, CND, or SSCP. Fluent in written and spoken English. Preferred Qualifications: Bachelor's degree in related technical field. Experience in cybersecurity field Active Secret security clearance. Work experience on DoD contracts and maintaining equipment on DoD networks. Additional Information Mesotech offers a comprehensive and generous benefits program including health insurance, PTO, and 401k. The base pay range for this position is $22 - $38 per hour DOE. Mesotech is an equal opportunity employer.
    $22-38 hourly 1d ago
  • Technical Support Specialist (Secret Clearance)

    Mesotech International

    Information technology specialist job in Rancho Cordova, CA

    Mesotech International, Inc. ("Mesotech") is a rapidly growing engineering and manufacturing company in Sacramento, California that focuses on aviation related meteorological and industrial monitoring systems. With over 30 years of experience in systems design, software design, hardware design, system integration, and installation, Mesotech is an excellent place to begin or expand your career. Job Description We have multiple openings for Technical Support Specialists to staff our 24/7 helpdesk supporting US Department of Defense hardware, software, and network infrastructure. Openings are available for day, night, and swing shifts. This is a full-time, position. You will provide technical support via phone and email for equipment operating worldwide. The supported equipment includes but is not limited to servers, specialized appliances, data collection systems, sensors, and networks. This position requires a government security clearance, you must be a US citizen for consideration. Responsibilities include but are not limited to: Diagnose and resolve hardware and software issues in a timely manner. Assist in resolution of cybersecurity related issues. Remotely apply patches, updates, and fixes to fielded systems. Quickly identify and troubleshoot network issues. Manage certificates for equipment on a secure network. Provide technical support to end users and maintenance technicians via phone and email. Work closely with engineering team to resolve complex problems. Accurately enter data into ticket tracking systems and asset management systems. Work with shipping/receiving and repair staff to ensure replacement parts are tested and shipped on time. Monitor status of spare parts inventory to help prioritize ongoing support. Monitor status of tickets to ensure that all customer requests are handled in a timely manner. Report status of tickets and parts to management during weekly meetings. Adhere strictly to DoD and other relevant government regulations and protocols concerning the transport, storage, disposal, and dissemination of controlled unclassified and classified materials or information. Qualifications Minimum Qualifications: US citizen with the ability to obtain a Secret security clearance Associate's degree in IT or related field 2+ years of experience in technical support Ability to obtain DoD 8570 baseline certification to include at least one of the following: CCNA-Security, CySA+, GICSP, GSEC, Security+ CE, CND, or SSCP. Fluent in written and spoken English. Preferred Qualifications: Bachelor's degree in related technical field. Experience in cybersecurity field Active Secret security clearance. Work experience on DoD contracts and maintaining equipment on DoD networks. Additional Information Mesotech offers a comprehensive and generous benefits program including health insurance, PTO, and 401k. The base pay range for this position is $22 - $38 per hour DOE. Mesotech is an equal opportunity employer.
    $22-38 hourly 60d+ ago

Learn more about information technology specialist jobs

How much does an information technology specialist earn in Carmichael, CA?

The average information technology specialist in Carmichael, CA earns between $70,000 and $144,000 annually. This compares to the national average information technology specialist range of $58,000 to $113,000.

Average information technology specialist salary in Carmichael, CA

$100,000

What are the biggest employers of Information Technology Specialists in Carmichael, CA?

The biggest employers of Information Technology Specialists in Carmichael, CA are:
  1. California State Association of Counties
  2. Coresolutions
  3. Govcio
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