End User Technician
Information Technology Specialist Job 4 miles from Chelsea
4 Month Contract - Onsite 5 days a week in Boston, MA Investment Support Analyst - High Touch Services The Investment Support Analyst will provide dedicated technology, productivity and collaboration support services to Fidelity's Investment Management and trading professionals. The Senior Support Technician must be customer obsessed, adaptive to change and thrive in a rapidly evolving Agile organization. The role will provide productivity, innovation and preventative technology support and services for Fidelity's associate IT computing product offerings.
If you have the experience and expertise with a passion for End User Computing, a career in High Touch Services at Fidelity may be right for you!
The Expertise you Have
4+ years working in an enterprise environment, troubleshooting Windows 10, MacOS and iOS, virtual and cloud solutions
Strong customer service, oral and written communication skills
Experience working in an enterprise AD environment
Experience installing software, security patches, SW updates on desktops, virtual devices, laptops, etc.
Experience supporting a Citrix environment preferred
Experience supporting multi-media and video conferencing hardware and software
Strong working knowledge of Office 365 and Office for Mac
Ability to work easily as a member of a team or independently; prioritize workflow based on urgency and customer requirements
Ability to be able to work comfortably with members of the firm of all skill and seniority levels
Associates degree in Computer Science, Information Technology or equivalent work experience preferred
Microsoft Window10 certification, Apple certification preferred
The Purpose of Your Role
In this role, the Technician works in collaboration with other members of the Fidelity business and End User Computing community to:
Provide technology support for onsite and remote associates by resolving moderately complex to highly complex technical issues and problems.
Demonstrate an expert ability to manage the needs of multiple requests to create an effective schedule and successfully adapt to changing that schedule on short notice as situations change.
Collaborates with helpdesks and 3rd level support teams and across the organization to troubleshoot highly complex issues and identify technology solutions.
Support IT projects, including but not limited to: office moves, data recovery, hardware and software testing, product migrations, platform migrations, software delivery, event support, home office support, etc.
Provide desk side support by identifying, tracking, troubleshooting and resolving requests\incidents.
Serves as subject matter expert in all service areas including Windows 10, hardware platforms, mobile devices, phone systems, printers, application deployments and other technologies.
Provides support to a myriad of corporate and BYOD mobile devices using both android and iOS.
Addresses customer expectations and meets customer requests for multiple service offerings
Proactively identifies trends in the environment and potential areas that may cause future problems, escalates and communicates diagnostics appropriately
Provide issue resolution of reported systems and application issues while keeping the end user community regularly informed of your progress
Eliminates common problems before escalating issues to the next level then break complex issues into appropriate parts in order to understand the issues at hand as well as the needs of the customer
Maintains hardware inventories and provides procurement services for end user community
Coordinates new user access and systems setup with various support groups
The Skills You Bring
Skills and Knowledge
Experience demonstrating proficiency installing, troubleshooting and supporting laptops, MacBook's, PCs, virtual machines, iPads and business critical applications via 1:1 desk side visits, phone, chat and remote.
Experience demonstrating proficiency supporting Windows 10, MacOS, Office365 and productivity tools
Experience supporting investment applications such as Bloomberg, Factset, Morningstar, Etc…
Experience demonstrating proficiency providing in person multi-site video conferencing meeting support.
Experience demonstrating proficiency supporting end user collaboration tools, such as Microsoft SharePoint, Teams, and video conferencing technologies
Experience demonstrating expert level customer services skills, communication written and verbal
Experience demonstrating proficiency supporting mobile devices utilizing iOS and Android operating systems.
Experience demonstrating proficiency working independently, with minimal guidance. Ability to identify and resolve key issues using partial or conflicting data and pattern recognition. Ability to take a broad perspective to problems to identify and document new, less obvious solutions.
Mobile Platforms : Intune, Symantec VIP
The Value You Deliver
The End User Support Technician plays a key role in ensuring investment professionals succeed in navigating business challenges by understanding their technology needs, delivering productivity tools, collaboration services and technology support.
Company Overview
At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit Fidelitycareers.com
IT Application Support and Data Analyst- Stoughton
Information Technology Specialist Job 19 miles from Chelsea
DIESEL DIRECT INC. Application Support and Data Analyst General description Provide tier-two application support for the accounting systems. Work closely with the business stakeholders to create reports in Excel, SSRS, and SAP Crystal. Qualified candidate should have extensive knowledge of T-SQL, and capable of fetching data from SQL server. Candidate will be working a lot in Excel to transform tabular data into pivot reports with charts and graphs.
Responsibilities
Respond to user issues and requests via IT service desk application
Establish yourself as the ERP application expert for the business by learning every aspect of the enterprise
Use SSMS to write SQL queries to fetch data
Utilize views, functions and procedures to define data sets
Create tabular and graphical reports for the executive data review board
Run reports, update tables and perform tasks associated with the ongoing operation of the software environment
Document software defects and participate in resolution discussions with development team
Maintain knowledge- based article information of documented processes/fixes and modified systems
Keep current with trends IT and application industries and advise accordingly
Train end users on the operation of software applications, develop end user documentation
Skills/Qualifications
Proficient in Excel, Power Pivot, T-SQL
Prior experience in Microsoft Query or Power BI is a plus
Outstanding organizational skills with ability to manage multiple priorities
Ability to drive work to completion and escalate when necessary
Strong verbal and written communication skills
Problem solving/trouble-shooting abilities
Demonstrated analytic and problem-solving skills
SAP Sourcing Migration Specialist
Information Technology Specialist Job 31 miles from Chelsea
Job Title: Cell Therapy SAP Sourcing Migration Specialist
Work Schedule: Mon - Fri, Flexibility with work hours key as this role does support both east and west coast teams
Seeking a highly skilled and experienced contractor to support the Direct Materials Sourcing initiatives and the implementation of a new ERP system (SAP) at multiple Client sites. This role will be pivotal in ensuring the successful migration from Oracle to SAP, focusing on transactional procurement data and processes. The ideal candidate will have extensive knowledge of SAP, sourcing, and SAP migrations, along with a strong attention to detail and time management skills. This role will report to the Devens Associate Director, Cell Therapy Site Procurement Lead and can be based at one of the Client Cell Therapy Facilities (support for both East and West Coast Time Zones is required).
Duties and Responsibilities:
• Business Process Transactional Lead: Serve as the transactional Sourcing Process Data Lead and SAP Subject Matter Expert and drive best-in-class business processes and acumen for successful ERP implementation.
• Consulting and Escalation Support: Act as the SAP Procurement and ASL Champion, providing consulting and escalation support.
• Training: Train Site Procurement Teams and Stakeholders on SAP Procurement activities to ensure accurate execution of Procurement processes.
• Program Sessions: Attend all Project program sessions as transactional Subject Matter Expert. Ensure all Procurement timelines and milestones are met.
• Consistency in Processes: Ensure consistent site and global transactional ways of working through the entire migration process for all Procurement related activities.
• Data Migration Support: Provide transactional support in reviewing data from one ERP System to the other. Ensure data compliance and accuracy between both systems and remediate any discrepancies that are found.
• Procurement Data Ownership: Ensure consistent alignment on sourcing strategy, including lead times, pricing, vendor IDs, UPOM, AUOM, etc.
• DCT Verification and Validation: Create, validate, and support Site Procurement Data Files (DCTs) (e.g., alternate unit of measure, Lead times, pricing, purchasing standards, Contracts, Purchasing Information Records, Source List, etc.) in support of simulated to Production data Loads.
• Data Testing: Complete all required user acceptance testing for data migration with a focus on the SAP Approved Supplier Lists, Outline Agreements, Source Lists, and Purchasing Info Records.
• Cutover Planning and Post Go-Live Support: Support all cutover planning from Oracle to SAP and all post go-live activities.
• Vendor Setup: Manage vendor setup from one ERP System to another ERP Systems (i.e., Oracle to SAP).
• Dual Sourcing Setup: When applicable, update and maintain the material dual sourcing strategy and Vendor Maintenance.
• Approved Supplier List and Material Qualification Support: Provide support for Approved Supplier List DCTs, material qualification, and transaction updates in the ASL.
Education:
o Bachelor's Degree required
Experience:
o Minimum 3 -5 years of multi-disciplined procurement experience.
o Experience with direct procurement preferred.
o Preferred experience in a technical, operational, or business role within the relevant industry.
o Prior cGMP experience in biopharmaceuticals, pharmaceuticals, and/or medical device industry is highly preferred.
o Experience in SAP implementation and deployment in Procurement & Supply Planning is highly preferred.
o Strong Proficiency with SAP and/or other ERP systems is preferred.
o Strong proficiency in Microsoft Outlook, Word, and Excel. Experience using Infinity desired.
o Demonstrated independence with minimal supervision from senior management.
o Relevant industry certifications (CPM/CPSM/CSCP/CPIM) are preferred.
o Ability to work cross-functionally as a critical member of Project Team.
o Exceptional communication skills, able to communicate at multiple levels within the company.
o Proactive, creative, and analytic approach to continuous improvement in procurement services.
o Demonstrated high degree of independence, requiring minimal supervision from senior management.
Working Conditions: Office environment
Travel required: N/A
Physical Demands: Walking, Sitting, Standing
SAP Sourcing Migration Specialist
Information Technology Specialist Job 31 miles from Chelsea
Join the revolution in healthcare! We're seeking innovative minds to drive breakthroughs in biopharmaceuticals.
Hobson Prior is seeking an SAP Sourcing Migration Specialist to support the transition of procurement systems to SAP at various sites. This role is crucial for ensuring a smooth migration from Oracle to SAP, focusing on procurement data and processes. You will work closely with the procurement team to ensure all tasks are completed efficiently and accurately.
Please note that to be considered for this role you must have the right to work in this location.
Responsibilities:
Lead the sourcing process and act as the SAP expert to ensure smooth system implementation.
Provide guidance and support for SAP procurement activities.
Train procurement teams on new SAP processes.
Participate in project sessions to meet procurement deadlines.
Ensure consistent procurement practices during the migration.
Review and ensure data accuracy between systems.
Manage vendor information and setup in the new system.
Support data testing and post-migration activities.
Key Skills and Requirements:
Bachelor's degree required.
Experience in procurement, especially direct procurement, is beneficial.
Familiarity with SAP and other ERP systems is preferred.
Strong skills in Microsoft Office applications.
Ability to work independently and as part of a team.
Excellent communication skills and proactive problem-solving abilities.
For more information, please contact Chad Petersen.
If you are interested in applying to this exciting opportunity, then please click 'Apply' or to speak to one of our specialists visit the 'Contact Us' page.
Hobson Prior is a leading life sciences recruiter focused on finding exceptional people and matching them with the finest positions across the globe. Hobson Prior is acting as an Employment Agency in relation to this vacancy.
By submitting this application, you confirm that you've read and understood our privacy policy, which informs you how we process and safeguard your data - ******************************************
20.00/hr - Event Staff - IT and Tech Conference (5 days)
Information Technology Specialist Job 4 miles from Chelsea
Role: Event Staff Event: IT and Tech Conference ATN Event Staffing is seeking energetic event staff for an upcoming IT professionals summit. As part of our team you will be providing general support for this exciting event. We offer a flexible schedule that allows you to select dates/shifts that align with your availability and schedule.
About: This innovative summit is the premier open source event for IT professionals to learn, collaborate, and innovate on technologies from the datacenter and public cloud to the edge and beyond.
Location: Boston, MA
Rate: $20.00/hr
Dates: Sunday, May 18th - Thursday, May 22nd
Shifts: Day shifts averaging 6-12 hours long
Exact shift options will be released for your review prior to booking commitment. We will do our best to place you in your preferred shift. Priority booking will be given to those who can work all dates.
A brief paid training is provided on each event day and staff may be rotated between roles as needed.
Duties will be one or more of the following:
• Welcome guests and distribute pertinent information
• Assist with a seamless registration and check-in processes
• Offer directional support and manage lines efficiently
• Ensure room organization and monitor assigned areas
• Provide general event assistance as needed
Requirements:
- Exhibit an outgoing and friendly demeanor, consistently upholding a professional image
- Previous experience in brand ambassadorship, events, hospitality, retail or customer service
Advancement Opportunities: Successful candidates may be considered for future roles within this program and other similar high-profile events.
Referral Program: We offer $25.00/per staff referral and have multiple openings available for this event.
All candidates will be required to complete a talent profile with ATN (link sent upon reply).
Note: If you are unavailable for this specific event but are enthusiastic about contributing to similar future events, we encourage you to get in touch.
Technical Support Analyst, District, Salem Public Schools [SY 2025-2026]
Information Technology Specialist Job 11 miles from Chelsea
, where belonging leads to opportunity. Salem is a small, diverse city with a proud maritime and immigrant history. Salem Public Schools is an urban public school district enrolling nearly 4,000 students in 11 schools. Our vision is to ensure that all students will be locally engaged, globally connected, and fully prepared to thrive in a diverse and changing world. We hold dear our core values of belonging, equity, and opportunity in everything we do. We seek individuals who are passionate about urban education and understand the urgency of improving student achievement for all students, regardless of ability, economic status, gender/gender identity, language, race/ethnicity, sexual orientation, or other backgrounds. We invite you to learn more about our strategic plan and core priorities on our website at **********************
What You'll Do:
Salem Public Schools has an Instructional Technology Department that supports 21st century learning initiatives. Applicants will have the unique opportunity to join this team and help shape teaching and learning in a diverse, urban and historic city. In the Technical Support Analyst role, you will support all technology hardware and software in various schools around the district.
Role Responsibilities:
* Provides onsite and remote support for students and teachers at our 11 schools utilizing a ticketing system.
* Manages all aspects of the 1:1 programs including inventory and repairs for Chromebooks
* Handles deployment of Chromebooks and Google accounts for staff and students
* Monitors age and functionality of Chromebooks by grade level and coordinates fleet replacements as needed
* Assess and repairs classroom presentation equipment and escalates to our third-party vendor for repairs if needed
* Develops and follows workflows that will enhance the turnaround time for in house and warranty repairs.
* Assists and provides backup for other staff as needed, and other duties as required.
What You'll Bring:
We are looking for candidates who have diverse backgrounds and experiences, are inspired by our mission and are highly motivated to change children's lives through education. You'll be right at home here if you are a reflective practitioner who values collaboration with colleagues and pushes yourself, your work and the people around you to the next level. We expect our SPS employees to:
* Hold a deep commitment to students and families and value diversity - The SPS community is vibrant, diverse in background, ethnicity, language, and perspective. You embrace and affirm the backgrounds of all members of the SPS community and view our diversity as a powerful resource that supports us each in learning and doing our best work.
* Hold high expectations for yourself, students, and colleagues - You see potential in all, especially our SPS students, and maintain high expectations for achievement, while providing the support necessary to meet that bar. You hold yourself to high expectations, modeling SPS values and seeking opportunities to continuously improve.
* Build authentic, caring relationships with colleagues, students, and families - You build strong relationships across students, families, and colleagues that are collaborative in nature and contribute to the individual and collective success of SPS. You partner with families and colleagues to make decisions in the best interest of students and learning.
* Embrace feedback - You are a reflective practitioner who learns from failure, using mistakes and challenges as opportunities for growth. You model persistence and growth mindset and thrive in a culture of feedback.
Job Requirements:
* Associates Degree in a related field or three years experience; or any equivalent combination of education and experience which demonstrates the requisite skills, abilities and knowledge.
* Fluency in Spanish is a plus
* Bilingual, candidates of color are strongly encouraged to apply
* Current authorization to work in the United States
Equal Opportunity Employer
Salem Public School District is committed to maintaining a work and learning environment free from discrimination on the basis of race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws. Additionally, we prohibit retaliation against individuals who oppose such discrimination and harassment or who participate in an equal opportunity investigation.
Help Desk Support Specialist
Information Technology Specialist Job 25 miles from Chelsea
The Help Desk Support Specialist is a customer service professional responsible for front-line IT support for both onsite and remote personnel at Mevion Medical Systems. This person must be able to respond to, diagnose, and resolve basic computer and application issues in a professional and efficient manner for a diverse audience ranging from highly skilled technicians to professional engineers to business and finance teams. This person is highly motivated in a culture of continuous improvement, always looking for ways to share knowledge and create efficiency in daily tasks.
Essential Functions:
Responds to end-user requests for technical assistance by phone, email, or ticketing system.
Troubleshoots and resolves basic computer, application, system, device, access, or performance issues.
Uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards.
Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed.
Escalates problems to appropriate levels or teams to achieve issue resolution.
May support installs or upgrades of software or devices, set up user profiles, or re-set passwords.
A desire to work with all IT function areas including desktops, networks, and servers.
Experience Preferred:
Microsoft 365 Administration
Microsoft Active Directory / Entra ID
Atlassian Suite
Salesforce
Education, Training, and Experience:
At least 2-5 years' applicable experience.
A customer focused mindset and an innate ability to respond to customer expectations and requirements is essential.
Physical and Environmental Considerations:
Must be able to sit/stand for long periods of time.
Required use of standard office equipment including laptop, phone, copier, etc.
Typical office environment.
Must be able to walk through the factory environment safely.
Position is Contract to Hire.
IT Support Specialist (Boston HQ: On-Site)
Information Technology Specialist Job 4 miles from Chelsea
WinnCompanies is looking for an on-site IT Support Specialist to join our Boston Corporate Office. You will play a crucial role in ensuring the smooth operation of IT systems and services. Reporting directly to the Manager of IT Support Services, you will be responsible for on-going support of companywide networks, systems, and IT assets.
This role requires a solid understanding of Network/Systems administration, and the ability to troubleshoot and resolve technical issues. Additionally, this role requires experience supporting an end user community that is dependent on the computing/networking equipment provided to them.
This opportunity offers a salary range of $77,221.65 to $86,874.36, depending on experience. This is an on-site position with the following work schedule: Monday through Friday. Responsibilities
Diagnose, research, and resolve end-user issues in-person and remotely in a timely manner through established procedure and troubleshooting; escalate as necessary.
Communicate and translate technical information to non-technical end users; maintain communication and monitor incidents through resolution.
Act as an escalation point for requests not handled by first-level helpdesk support.
Provide guidance and explain policies and procedures to end-users.
Train end-users on new devices and technologies.
Evaluate and address reported phishing emails; provide end-user guidance as necessary.
Participate in the maintenance, implementation, and troubleshooting for software, hardware, and servers.
Provide network connectivity monitoring and performance troubleshooting assistance.
Assist in maintaining accurate hardware and software inventory.
Review, update, and maintain documentation to ensure internal processes and procedures, workflows, and training aids are current.
Assist with preventative maintenance within specified guidelines and procedures.
Participate in review and evaluation of new hardware and software products.
Support and administration of identity management services including Active Directory, Entra ID, Okta SSO, Okta MFA.
Provide audio/video support for Microsoft Teams Rooms technology.
Assist in department reporting, data maintenance, systems updates, and other tasks as required.
Collaborate with other IT team members and stakeholders to plan and execute IT projects and company business initiatives related to technology.
Requirements
Minimum 3-5 years' experience in IT troubleshooting support role.
Proficient experience troubleshooting hardware, software, and network issues in-person and remotely.
Proficient with Windows 10/11 and the latest Microsoft Office Suite.
Proficient in common administrative tasks in Active Directory.
Experience with basic and advanced administrative tasks in Microsoft 365.
Working technical knowledge of current Internet protocols, including DHCP, DNS, LAN/WAN, HTTPS, SFTP.
Strong customer service orientation.
Excellent verbal and written communication skills.
Ability to communicate ideas in both technical and user-friendly language.
Highly self-motivated and directed, with keen attention to detail.
Able to prioritize and execute tasks effectively.
Preferred Qualifications
Associate's degree in related field or equivalent work experience.
Certifications such as CompTIA Network+, MCAAA, CompTIA Security+, Coding, Cisco CCNA, or Microsoft Certified: Azure Administrator Associate.
Experience with programming and development.
$77,221.65 - $86,874.36 a year Our Benefits:Permanent full-time US employees are eligible to participate in the following benefits: - Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday) - 401(k) plan options with a company match - Various Comprehensive Medical, Dental, & Vision plan options - Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution - Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance - Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions) - Tuition Reimbursement program and continuous training and development opportunities - Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options - Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!) - Flexible and/or Hybrid schedules are available for certain roles - Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families - To learn more, visit winnbenefits.com
Why WinnCompanies?
A job you can be proud of
: WinnCompanies is a nationally recognized leader in apartment community management and development. Our team members are committed to helping people in the communities we serve and making a positive difference in their lives.
A job that challenges you
: Our employees are responsible for our growth and success, and we challenge our team members to always be their best in our fast-paced, dynamic and rewarding workplace.
A job you can learn from
: We offer multi-faceted leadership and learning opportunities to support our team members' career growth and professional development.
A team that cares
: We value teamwork, innovation, diversity and mutual respect. Through our recognition and rewards programs, we're committed to celebrating and uplifting our team members. About Us:WinnCompanies is a mission-driven, national business focused on building and operating top quality affordable housing communities for individuals and families of all incomes, including members of the U.S. Armed Forces and their families. Our people are the source of our success - 4,300+ team members working together to create the best possible living communities in 27 states, Washington, D.C., and Puerto Rico. Whether your skills are in operations, maintenance, leasing, compliance, marketing, IT, HR, accounting or finance, there's a role for you at WinnCompanies. Your passion for excellence can help us make a positive impact in the lives of real people every day.
If you are a California Resident, please see our Notice of Collection here.Salary will vary based on job responsibilities and scope, geographic location, candidate's relevant experience, and other factors.
Current Winn employees should apply through this internal link.
Technical Support Specialist
Information Technology Specialist Job 16 miles from Chelsea
**Duration: 3 months (Contract possibility for extension)** We are seeking an IS Customer Support Specialist to provide IT support services via call center, email, and ServiceNow for end users. The ideal candidate should have a basic understanding of IT troubleshooting, network diagnostics, and customer service while ensuring adherence to ITIL Incident Management standards.
**Key Responsibilities:**
+ Respond to calls, emails, and instant messages related to IT issues.
+ Triage, troubleshoot, and resolve/route IT incidents and service requests.
+ Document all customer interactions in ServiceNow.
+ Provide on-call support as needed.
+ Process IT Global Event Notifications and support ITIL major incident/problem management.
+ Participate in department meetings and documentation updates.
**Qualifications:**
+ Associate's degree in a computer-related field or equivalent experience.
+ 1-2 years of technical customer support experience (preferably in a call center).
+ Understanding of ITIL Service Desk operations and incident management.
+ Experience with Microsoft Office Suite, Active Directory, Remote Desktop, and Network Troubleshooting.
+ Strong communication, problem-solving, and customer service skills.
+ Ability to work independently and handle multiple priorities.
**About US Tech Solutions:**
US TechSolutions ( ************************** global firm providing a wide-range of talent on-demand and total workforce solutions. We are an Equal Opportunity Employer and Prohibit Discrimination and Harassment of Any Kind.
**Disclaimer:**
This e-mail message may contain confidential information intended for a specific individual and purpose. If you are not the original intended recipient and erroneously received this message, please notify the sender and delete it immediately. Recipient also acknowledges that Disclosure, Copying, or Distribution of this message without permission of the sender is strictly prohibited.
IT Help Desk
Information Technology Specialist Job 18 miles from Chelsea
Job Title: IT Help Desk Technician Busek is a dynamic aerospace company developing advanced propulsion systems and technologies for spacecraft. Our work supports both government and commercial space missions, and our team is passionate about solving tough engineering challenges.
Position Summary
We are seeking a reliable and resourceful IT Help Desk Technician to support our growing team. This individual will be critical in setting up and supporting new hires with IT equipment, maintaining smooth day-to-day operations for all employees, and ensuring timely resolution of technical issues across the organization.
Key Responsibilities
Serve as the first point of contact for all internal IT support requests (hardware, software, network, access, etc.).
Set up workstations, laptops, and accounts for new hires and ensure equipment is fully operational on day one.
Install, configure, and maintain hardware and software for staff.
Troubleshoot and resolve issues related to Windows, Microsoft Office, email, VPN, printers, and other IT systems.
Manage user accounts, permissions, and access within Active Directory and other systems.
Maintain accurate documentation of systems, processes, and troubleshooting steps.
Work closely with the IT Manager to support ongoing infrastructure and security initiatives.
Qualifications
1-3 years of IT support or help desk experience, preferably in a professional or technical environment.
Strong working knowledge of Windows OS, Microsoft 365, basic networking, and endpoint security.
Experience with account setup, imaging, and hardware troubleshooting.
Excellent communication skills and a strong customer-service mindset.
Ability to prioritize and handle multiple tasks in a fast-paced environment.
Preferred Qualifications
Experience with Active Directory, Group Policy, and basic scripting or automation.
Benefits
401(k) plan (employee contributions; no employer matching at this time)
Paid Time Off (vacation, sick, and personal days)
10 paid company holidays per year
Medical, dental, and vision insurance options
Life and disability insurance
Professional development assistance
Employee referral program
Why Busek
Work on a mission that supports the future of space.
Collaborative, innovative culture.
Opportunities for growth and cross-functional exposure.
IT Risk & Compliance
Information Technology Specialist Job 49 miles from Chelsea
Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.
Job Description
At least 5 years of experience in Business Process Consulting, problem definition, Architecture/Design /Detailing of Processe
At least 4 years of experience in Identity & Access Management & Active Directory Skills
Strong understanding of application access structures and request model etc
Working knowledge of principles, best practices, architectures, tools and processes in areas of IAM such as privileged user management, shared account management, segregation of duty analysis, administrative/service/functional account management and password vaulting
Experience and achievements in Identity and Access Management, Information Security, Systems Analysis, System Design and Production Support is a plus
Solid understanding of Information Security and IT controls. And working in accordance to IT standard operating procedures
Enrolling and managing Privileged accounts across various platforms (Windows, AD, UNIX, Sybase, DB2, Oracle, Sql, Mianframe, Terdata, HP-Ux etc) and other applications across the organization
Responsible for centralized password vault using DELL TPAM by administering TPAM integrated modules Privileged Password Manager (PPM) and Privileged Session Manager (PSM)
At least 2 years of experence in Development/ Configuration/solutions evaluation/ Validation and deployment
Analytical and Communication skills
project and talent management
Experience with project management
Experience and desire to work in a management consulting environment that requires regular travel
Qualifications
Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
At least 7 years of experience with IT Security Skills
Additional Information
** U.S. Citizens and those who are authorized to work independently in the United States are encouraged to apply. We are unable to sponsor at this time.
Note:-
1.This is a Full-Time & Permanent job opportunity for you.
2.Only US Citizen Green Card Holder, GC-EAD, H4-EAD & L2-EAD can apply.
3.No OPT-EAD, H1B & TN candidates please.
4.Please mention your Visa Status in your email or resume.
District Help Desk Technician
Information Technology Specialist Job 25 miles from Chelsea
Provide basic, ongoing, first-level, school-base technical support to teachers and other staff in the use of technology. Responsible for complying with Department of Technology standards and directives for the work to be accomplished. ESSENTIAL DUTIES & RESPONSIBILITIES:
The essential duties and responsibilities listed below are intended only as illustration of the various types of work that may be performed. The omission of specific statements of duties and responsibilities does not exclude them from the position if work is similar, related, or a logical assignment to the position.
Serve as an advisor to school staff for general technical issues.
Provide basic on-going first-line technical support to school staff and students.
Troubleshoot and repair minor computer and peripheral equipment problems/issues.
Management of accounts and reporting functions for select instructional applications.
Support school users with network access issues and reset passwords as needed.
Install and customize new computers with software/drivers
Upgrade/update software as needed.
Provide logistical support for new computers and peripherals (physical setup & placement).
Perform school specific technical work for district level technology initiatives.
Coordinate computer hardware repairs records for the school.
Document all work performed and enter requests for new services from the school Help Desk application.
Collaborate with staff on software purchases regarding technical requirements and limitations.
Verify technology purchases and provide logistical support for new deliveries on physical set-up and placement.
Maintain technology inventory records for the school.
Serve as a technical liaison with district technical support staff, outside vendors, and serve as a vendor contact for technical issues.
Prepare and support technology for online testing.
Participate in on-going technical support training as required.
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE:
Any combination of training and experience equivalent to:
Bachelor's degree supplemented by coursework in computer science.
Three years of computer-related experience with a wide range of computer software.
Two years of technical customer service work.
LANGUAGE/COMMUNICATION SKILLS:
Ability to read, analyze and interpret documents such as federal, state, and local regulations, policy and procedure manuals, building plans, blueprints, schematics, wiring diagrams, and related documents.
Ability to write routine reports and correspondence.
Ability to effectively present information to speak effectively with, and respond to questions from staff, vendors and/or the public.
MATHEMATICAL SKILLS:
Ability to work with mathematical concepts such as probability and statistical inference.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
REASONING ABILITY:
Ability to exercise independent judgement and apply policies in a consistent manner.
Ability to interpret and carry out a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
CONFIDENTIALITY:
Ability to work with personnel information while maintaining the utmost of confidentiality.
OTHER SKILLS AND ABILITIES:
Communicate effectively both orally and in writing.
Determine appropriate action and escalation procedures.
Effective writing for documenting support procedures.
Establish and maintain cooperative and effective working relationships with others.
Maintain current knowledge of various systems applications and operations.
Operate a variety of office machines and equipment, including computer hardware and software.
Read and understand documentation and procedures manuals.
Receive and report on basic to complex software and hardware malfunctions.
Review, code, check, and enter data on a computer.
Train and provide clear and concise work direction to others.
Troubleshoot, diagnose, and repair basic network, systems, and applications malfunctions.
Understand and follow oral and written directions.
Work cooperatively with others.
Work independently with little direction.
Email and telephone etiquette.
Hardware and assigned software system terminology.
Help desk systems.
Microsoft Office Suite, GSuite for Education, and core software loaded onto standard desktop disk images.
Motivation and mentoring techniques.
MS Windows, MacOS, and ChromeOS operating system navigation and procedures.
Operation of computer hardware, including printers, scanners, terminals, and other peripherals.
Oral and written communication skills.
Principles and practices of work direction, supervision, mentoring, and training.
Record-keeping techniques.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee is occasionally required to stand, walk, and reach with hands and arms.
The employee must occasionally lift and/or move up to 50 pounds or more.
Specific vision abilities required by this job include close vision and depth perception.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Position occasionally requires working irregular or extended hours.
Ability to respond to emergencies on a 24/7/365 basis is required.
The noise level in the work environment is usually moderate.
Position demands meeting deadlines with severe time constraints.
EMPLOYMENT TERMS:
Individual employment contract; Exempt position
Salary will be commensurate with experience.
Base salary factors in the need to work variable hours from time to time.
The information contained in this position description is for compliance with the Americans with Disabilities Act (A.D.A.) and is not an exhaustive list of duties performed for this position. Additional duties are performed by the individual(s) currently holding this position and additional duties may be assigned.
Information Technology Specialist
Information Technology Specialist Job 49 miles from Chelsea
ELIGIBLE FOR UP TO A $10K SIGNING BONUS. Talk to your recruiter for details. As an Information Technology Specialist, you'll maintain, process, and troubleshoot military computer systems and operations. You'll work with highly sensitive information and require technical skills and an aptitude for programming and computer languages.
Requirements U.
S.
Citizen Age: 17-34 years High School Diploma or GED Must meet tattoo guidelines No major law violations No significant medical concerns Eligible for a Secret Security Clearance Training & Certifications 218 Nationally Recognized Certifications Available 10 weeks of Basic Training 20 weeks of Advanced Individual Training 95 ASVAB Score: Skilled Technical (ST) Skills You'll Learn Computer Systems & Networks Network Administration Security & Information
IT Technician
Information Technology Specialist Job 14 miles from Chelsea
Assist the Assistant Superintendent (Asst. Supt.) of Information Technology & Communications, Systems Manager and specified Information Technology and Communications staff in the administration and operation of all information technology and communications systems within the Essex County Sheriff's Department. Provide internal IT customer service to ECSD employees.
Supervision Received:
Performs duties under the direct supervision of the Assistant Superintendent/Information Technology & Communications.
Supervision Exercised:
Exercises working supervision over all Essex County Sheriff's Department employees as related to (their) use of the computers, telephones and all the electronic record keeping system.
Essential Functions:
§ Assist in the development, implantation and maintaining of information technology procedures & procedures within the Essex County Sheriff's Department.
§ Helps to assess the current and (anticipated) future needs of the Essex County Sheriff's Department, as related to information technology and communications evolve.
§ Help develop and maintains custom programs as needed.
§ Assist in the maintenance, scanning and rendering electronic record keeping.
§ Work with courts and other law enforcement agencies to provide subpoenaed files, video and audio data.
§ Conduct weekly/monthly/random audits of all information and technology systems to ensure that policies and procedures regarding their use are adhered to.
§ Be available outside of regular business hours to triage technical outages and problems in IT as needed.
§ Keep abreast of changes and developments in IT and assist in implementing those changes at the Essex County Sheriff's Department.
§ Act as liaison between the Essex County Sheriff's Department and external agencies at the request of the Assistant Superintendent.
§ Monitors and maintains the software and hardware accordingly.
§ Oversees the support contracts that cover the daily operation, maintenance and upgrading of the departments many various technology, maintenance and operational systems.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Position Type/Expected Hours of Work:
This is a full-time position. Days and hours of work are Monday through Friday. First Shift 8am - 4pm Six week on call rotation
AAP/EEO Statement:
The Essex County Sheriff's Department is an Equal Opportunity/Affirmative Action Employer.
Required Education and Experience:
§ Must have an Associates degree or 60 credits towards a bachelor's degree and/or Two years Military Experience.
§ Minimum of two (2) years experience in the information technology & communications field.
§ Must have a working knowledge of Windows Operating Systems (server & desktop), Active Directory, Microsoft Office Software, Cloud and web-based applications and networking.
§ Specific experience, certification, training or education in Windows Server, Citrix Systems, Office\SharePoint 365, Cisco networking systems, Fortinet firewalls, Polycom video conferencing, Symantec Backup Systems and Web\Cloud based systems or Java a plus.
§ Must be able to install, terminate, test, label & document Cat5/5E cable.
§ Must have a basic working knowledge of VoIP (voice over IP) phones systems.
§ Must have a working knowledge of virtual severs, virtual clients, published apps and desktops.
§ Familiarity of implementing and maintaining smartphone technology in a business environment.
§ Possession of a current and valid Massachusetts Class 3 Motor vehicle Operator's License.
§ Must be willing and able to travel to remote facilities or departments as needed.
§ Must demonstrate good written and oral communications skills.
§ Ability to work under pressure, to make sound decisions, and to manage a number of priorities. Excellent organizational skills required.
§ Ability to act calmly, make decisions, and act quickly in emergency/stressful situations. Ability to adapt to varying work situations.
§ Interact well with people who are under physical and/or emotional stress.
§ Ability to maintain accurate records, prepare reports, analyze and determine the applicability of data, draw conclusions, and make appropriate recommendations.
Junior Systems Administrator
Information Technology Specialist Job 34 miles from Chelsea
Job Details Experienced Attleboro, MA Franklin, MA Full Time 4 Year Degree Up to 25% DayDescription
The Junior Systems Administrator is responsible for maintaining the daily operation of the organization's computer systems, network infrastructure, and telecommunications equipment. They ensure the smooth running of the company's IT systems and infrastructure by providing efficient and effective technical support, while also ensuring the security, backup, and recovery of the company's data. They work closely with the IT Manager and staff to ensure all IT-related tasks are completed quickly and effectively. The technician is responsible for the smooth operation of all technology systems, troubleshooting and resolving any problems that may arise, and maintaining a secure and reliable IT environment. They play a key role in maintaining the company's IT security, implementing, and monitoring security protocols, and staying up to date with the latest security threats and best practices. They are responsible for keeping the company's IT systems running smoothly and efficiently and working closely with other members of the IT team to ensure that all IT-related tasks are completed on time and to a high standard.
Key Responsibilities 1. Troubleshoot and diagnose technical issues: The IT Technician will be the first point of contact for employees and clients who are experiencing technical problems. They will need to be able to diagnose and troubleshoot a wide range of issues, from basic network connectivity problems to more complex software and hardware issues quickly and accurately.
2. Provide technical support: The IT Technician will need to be able to provide clear and concise technical support to employees and clients, whether in person, over the phone, or via email. This may include providing step-by-step instructions for resolving technical issues and answering technical questions.
3. Install, maintain, and repair equipment: The IT Technician will be responsible for installing, maintaining, and repairing a wide range of equipment, including desktop and laptop computers, printers, and other peripherals. This will involve configuring and setting up new equipment, as well as troubleshooting and resolving problems with existing equipment.
4. Maintain inventory: The IT Technician will be responsible for keeping track of the company's IT inventory, including hardware, software, and other IT assets. This may involve updating inventory records, tracking equipment usage, and ensuring that all assets are accounted for.
5. Network Administration: The IT Technician will also be responsible for administrating the company's network infrastructure, this includes configuring and maintaining network devices such as routers, switches, and firewalls. Also, monitoring and troubleshooting network performance issues.
6. Helpdesk Support: The IT Technician will provide general support to end-users through the ticketing system, email, or phone. This will include resetting passwords, troubleshooting software, and providing basic technical assistance.
7. Provide training: The IT Technician may be responsible for providing training to employees on new software and hardware, as well as new IT procedures and best practices.
8. Data backup and recovery: The IT Technician will need to ensure that the company's data is properly backed up and can be easily recovered in case of a disaster. This may involve setting up and configuring backup systems, as well as testing recovery procedures.
9. Security: The IT Technician will play a key role in maintaining the company's IT security, this includes implementing and monitoring security protocols, performing vulnerability assessments, and staying up to date with the latest security threats and best practices.
10. Remote support: The IT Technician may need to provide remote support to employees and clients who are working remotely, this includes troubleshooting, configuring and maintaining software and hardware from a remote location.
11. Coordinate with vendors and suppliers: The IT Technician may be responsible for working with vendors and suppliers to acquire new hardware and software, as well as for coordinating the installation and maintenance of these products.
12. Project management: The IT Technician may need to be involved in IT projects, this includes developing project plans, coordinating the work of other IT staff and vendors, and ensuring that projects are completed on time and within budget.
13. Compliance and regulations: The IT Technician will need to be aware of and compliant with all relevant regulations, policies and laws such as data privacy, HIPPA and industry specific regulations.
14. Cloud infrastructure: The IT Technician may be responsible for maintaining the company's cloud infrastructure, this includes configuring and deploying cloud-based services such as AWS, Azure or GCP and monitoring their performance.
15. Virtualization: The IT Technician may need to work with virtualization technologies such as VMware, Hyper-V, and Citrix. This may include configuring and managing virtual servers, as well as troubleshooting virtualization-related issues.
16. Email and messaging systems: The IT Technician may be responsible for configuring and maintaining the company's email and messaging systems. This may include setting up and configuring email accounts, as well as troubleshooting email-related issues.
17. Mobile device management: The IT Technician may need to work with mobile device management solutions such as AirWatch or Intune to ensure that mobile devices are configured and secured according to company policies.
18. Help with IT procurement: The IT Technician may be responsible for helping to identify and procure the IT hardware, software and services the company needs. This may include researching products, negotiating with vendors, and creating purchase orders.
Pay Range: $65,000-$80,000/yr
#admin1
Qualifications
1. A minimum of a 4 year degree in computer science, information technology, or a related field is required, A+ and Network+ certifications is an advantage.
2. 2-3 years of experience in a similar role is required.
3. Strong knowledge of Windows and Macintosh operating systems.
4. Proficient in Microsoft Office and Google Suite
5. Good knowledge of networking protocols and concepts.
6. Strong communication skills and ability to explain technical information to non-technical users.
7. Experience with one or more cloud infrastructure platforms like AWS, Azure, GCP
8. Certifications like VMWare, Citrix, AWS, Azure, GCP
9. Experience working with virtualization technologies.
10. Experience with Mobile Device Management solutions 11. Experience with IT procurement and vendor management
IT & Security Administrator
Information Technology Specialist Job 4 miles from Chelsea
About Pryon: We're a team of AI, tech, and language experts whose DNA lives in Alexa, Siri, Watson, and virtually every human language technology product on the market. Now we're building an industry-leading knowledge management platform. Our proprietary, cutting-edge natural language processing capabilities transform unstructured data into meaningful experiences that increase productivity with unmatched accuracy and speed.
This is an opportunity to manage our fully cloud suite of Enterprise IT applications, assist employees with incidents and service requests, partner with our Information Security team on initiatives to protect company assets, and contribute to a pleasant onboarding and offboarding experience for employees. Pryon is offering a huge opportunity for someone to gain a lot of exposure to many segments of Information Technology and security while supporting an organization of 100-150 people. The successful candidate can envision a future as the segment leader. Reporting into the Director of Information Technology, candidates must have experience in the administration of cloud email and file sharing, endpoint protection, evidence collection, Mobile Device Management (MDM), Identity Access Management (IAM),and scripting/automation. The ideal candidate is a meticulous project planner and can create processes and manage them proactively and efficiently within an Information Technology environment that relies on SaaS applications for the business. In This Role, You Will
Partner with the Director of Information Technology to draft strategic initiatives, and execute on planned work - delivering on the overall mission set by the IT team
Monitor and deploy applications and policies to user endpoints via Mobile Device Management (MDM)
Inventory and maintain all SaaS business application credentials, adhering to least privileged principles for access
Create and maintain an onboarding and offboarding process for Pryon employees, ensuring both experiences are pleasant and executed with accuracy
Maintain IT evidence in support of our SOC2 Type2 initiative that will cycle every 12 months
Partner with key stakeholders across the company to analyze business requirements and develop solutions that will be IT led
Provide primary helpdesk support for IT hardware assets, and our suite of SaaS applications
Partner with the Engineering team for common requests related to DNS updates, access to GCP/AWS resources, and more
Manage and track hardware and software IT assets
Responsible for the maintenance, configuration, and implementation of our Zero Trust gateway for secure application access
Document IT systems and policies
Manage internal SaaS systems integral to performing daily tasks across the business
What You'll Need to Be Successful
2-5 years of experience as an Enterprise IT Administrator
2-5 years of experience managing an MDM product (i.e., Jamf, Kandji, etc.)
2-5 years of experience managing the employee lifecycle
Must have mac OS administration experience
In-depth practical knowledge, onboarding, troubleshooting, and administration of commonly used SaaS applications, including Microsoft 365, Google Workspace, Atlassian, Salesforce, Ramp, and more.
Experience managing a Microsoft 365 tenant at scale via the use of PowerShell scripting
Experience building Zapier workflows that interconnect our suite of SaaS tools for employee productivity
Experience maintaining IT documentation with a high degree of consistency, accuracy, and aesthetics
Experience managing a Jira Service Management project, and building integrations/automations to more efficiently manage IT Service Management (ITSM)
Experience accurately tracking IT hardware and software assets
Experience with SOC2 evidence collection
Experience partnering with Information Security on the management and deployment of cybersecurity tools/policies
Excellent project management skills and strong ability to prioritize
Exemplary written and oral communication skills
Excellent interpersonal, planning, and organizational skills
The ability to independently plan, and execute on daily and scheduled tasks, managing up to the Director of Information technology as needed
$90,000 - $110,000 a year Benefits for Full Time Employees: - Remote first organization- 100% Company paid Health/Dental/Vision benefits for you and your dependents- Life Insurance, Short-term and Long-term Disability- 401k- Unlimited PTO
We are interested in every qualified candidate who is authorized to work in the United States. However, we are not able to sponsor or take over sponsorship of employment visas at this time.
Pryon will not consider race, religion, sex, sexual preference, or national origin in ways that violate the Nation's civil rights laws.
Junior Systems Administrator
Information Technology Specialist Job 40 miles from Chelsea
Who are we?
Ascentria Care Alliance has spent the past 150 years helping people in need. We empower people of all backgrounds to rise together and reach beyond life's challenges by building stronger communities and helping people move forward together.
Essential Responsibilities:
Deliver IT support to users, configure and maintain workstations
Install, configure and maintain hardware, network software, operating system software, software applications as well as various computing devices
Maintain documentation and Knowledge base
Address network downtime and outages
Assist in various projects and implementations
Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary
Provide Tier II, III/other support per request from Helpdesk staff. Investigate and troubleshoot issues
Maintain awareness of advances in information technology and recommend modifications to systems
Follow established practices and standards for workstation configurations, naming conventions, and other established procedures.
Qualifications:
Requires a Bachelor's degree in Information Systems Technology or a related field or equivalent experience.
1 - 3 years' experience installing operating systems and applications, installing and troubleshooting hardware, operating systems and office productivity software required.
Working knowledge and experience with Microsoft architecture including Active Directory, DNS, DHCP, TCPIP and LAN/WAN/VPN technologies is desired.
1 -3 years' experience with Mobile Communications Devices desirable.
Office 365 administration and support a plus.
Requires some evening and weekend, sometimes with little advanced notice and travel throughout New England on occasion
Company Benefits
Medical
Dental
Vision
FSA and dependent care account
3 Weeks PTO, Holidays, and Floating Holidays
Tuition Assistance
Opportunity for Growth
And many more!
Ascentria Care Alliance celebrates diversity and is proud to be an Equal Opportunity Employer. In compliance with federal and state employment opportunity laws, qualified applicants are considered for all positions without regard to
race, color, religion, sex, national origin, age, physical or mental disability, genetic information, pregnancy, status as a veteran, sexual orientation, gender expression or identity, or any other legally-protected category. Candidates who identify as BIPOC, multilingual or have lived experience with immigration or human services are encouraged to apply.
Classified IT Systems Administrator
Information Technology Specialist Job 4 miles from Chelsea
Top Secret Clearance Jobs is dedicated to helping those with the most exclusive security clearance find their next career opportunity and get interviews within 48 hours. Draper is an independent, nonprofit research and development company headquartered in Cambridge, MA. The 2,000+ employees of Draper tackle important national challenges with a promise of delivering successful and usable solutions. From military defense and space exploration to biomedical engineering, lives often depend on the solutions we provide. Our multidisciplinary teams of engineers and scientists work in a collaborative environment that inspires the cross-fertilization of ideas necessary for true innovation. For more information about Draper, visit ***************
Summary
The Classified Systems Administrator II supports the day-to-day activities of users, perform system maintenance, and upkeep of Information Technology. As well as provide the development, documentation, and deployment of IT Infrastructure and Operation. Duties include data administration, knowledge management, customer service, technical support, network services, system administration and systems security analysis. Installs, configures, troubleshoots, and maintains server configurations (hardware and software) to ensure their confidentiality, integrity, and availability. Also manages accounts, firewalls, and patches. Responsible for implementing access control, resetting passwords, account creation, and general administration.
Additionally, the candidate will be responsible for mentoring team members and technically leading IT projects related to implementing new technology solutions to address business challenges. The candidate will work closely with dedicated program area ISSM and Program Security Manager to support the Operations Deputy.
Duties/Responsibilities
:
Provides support and maintenance of IT infrastructure systems (e.g. servers, workstations, switches, routers, firewalls, intrusion prevention systems, encryption devices)
Maintain and update documentation, including standard operating procedures, network drawings, and configuration documentation
Conduct reviews and technical inspections to identify and mitigate potential security weaknesses, and ensure security compliance is implemented and all necessary systems are functional
Provide resolutions to an assortment of customer defined problems of moderately complex scope. using knowledge and resources to diagnose and resolve basic technical issues. Escalate issues that extend beyond Tier II level of support as needed.
Performs software patching, system deployment, license management, hardware and software management, and lifecycle management.
Work closely with the Information Assurance group to ensure system accreditation process is followed including maintenance of standard operating procedures, network drawings and configuration documentation.
Coordinate with senior personnel and IT management of all risks impacting IT related services including but not limited to: power outages, environmental changes, natural disasters, employee accident or deliberate acts, maintenance or third party vendor actions.
Develops, tests, systems specifications and requirements, by evaluating, verifying, and validating of technical, functional, and performance of systems.
May provide guidance to junior team members.
Performs other duties as assigned.
Skills/Abilities
Knowledge of systems administration or networking administration.
Knowledge of LDAP, Active Directory, WSUS, VMware, Veeam (or equivalent), Nessus, or Splunk.
Knowledge of security technologies and architecture, including encryption, network security, firewall configuration, intrusion detection.
Proficiency working with Windows operating systems, including Windows 10/Windows Server 2016/2019.
Time management skills.
Ability to prioritize and multi task.
Ability to work efficiently and independently with minimal supervision.
Self motivated to meet important deadlines.
Knowledge and understanding of one or more of the following regulations: JAFAN 6/9, NISPOM, JSIG, CNSSI 1253, NIST, RMF, and ICD 503.
Education
Bachelor of Science in Information Technology, or related field required.
Master's Degree in Information Technology preferred.
Security+ certification or higher professional certifications required.
Experience
3-5 years experienced in systems administration or networking administration.
Additional Job Description
Applicants selected for this position will be required to obtain and maintain a government security clearance.
Current in scope Top Secret security clearance with SCI eligibility is required.
Ability to provide off-hour/on-call support as needed is required. A certain degree of flexibility of schedule is required as some work (planned/unplanned) must be done outside of major production hours during pre-scheduled maintenance windows.
Experience with Linux operating systems is desired.
Vendor specific certifications from Cisco, Microsoft or Dell are desired.
Connect With Draper for Future Opportunities! If you don't find the right posting in our Career Opportunities, you may submit your resume for future consideration.
Job Location - City:
Cambridge
Job Location - State:
Massachusetts
Job Location - Postal Code:
02139-3563
Our work is very important to us, but so is our life outside of work. Draper supports many programs to improve work-life balance including workplace flexibility, employee clubs ranging from photography to yoga, health and finance workshops, off site social events and discounts to local museums and cultural activities. If this specific job opportunity and the chance to work at a nationally renowned R&D innovation company appeals to you, apply now ***********************
Equal Employment Opportunity
Draper is committed to creating a diverse environment and is proud to be an affirmative action and equal opportunity employer. We understand the value of diversity and its impact on a high-performance culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Draper is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact *************.
IT Systems Administrator
Information Technology Specialist Job 49 miles from Chelsea
Come join our Team!
IT Systems Administrator
Department: Information Technology Reports To: Operations Manager
Job Type: Full-Time Work Environment: On-site
We are seeking a highly skilled and detail-oriented IT Systems Administrator to manage and support our organization's IT infrastructure across multiple platforms and locations. This role involves the administration of Office 365, Windows Servers, VOIP systems, end-user devices, and business-critical applications like Inxsql. The ideal candidate will be proactive, security-conscious, and capable of working independently and collaboratively.
Key Responsibilities:
Office 365 Administration
Manage user accounts: add/remove users, assign licenses
Administer Microsoft Entra ID (Azure AD)
Configure and manage Microsoft Teams and Groups
Enforce security policies including password controls and MFA (Authenticator)
Manage Exchange Online mailboxes and permissions
RingCentral VOIP System
User provisioning and deactivation
Maintain and troubleshoot VOIP hardware
Configure extensions and call queues
Windows Server Administration
Windows Server 2019:
Manage Domain Controller, DNS, and user accounts
Configure and maintain network printers
Perform regular backups and recovery testing
Windows Server 2022 Datacenter:
Manage user access and printer configurations
Support Inxsql database and OneDrive integration
End-User Device Management
Procure, configure, and deploy Windows 11 PCs (desktops/laptops) for local and branch offices
Install and maintain applications
Configure network and label printers (Zebra, HP)
Troubleshoot Ethernet and WiFi connectivity
Inxsql ERP System
Manage login permissions and user defaults
Customize and create reports (SSRS)
Set up customers, vendors, and items
Handle invoicing, receiving, lot management, and auditing
Import files for pricing and mass updates
Maintain code files and forms
Remote Access & Security
Configure and support NetExtender VPN and Remote Desktop settings
Maintain Exclaimer Cloud for email signature management
Website & Hosting
Maintain and update company website (easternscrew.com)
Work with PHP and DreamHost hosting platform
Print Management
Create and edit product prints and documentation
Cloud Services
Manage AWS Route 53 DNS configurations
Qualifications:
Associate's or Bachelor's degree in Information Technology or related field (or equivalent experience)
3+ years of experience in IT systems administration
Strong knowledge of Microsoft 365, Windows Server environments, and VOIP systems
Experience with ERP systems, preferably Inxsql
Familiarity with PHP, SSRS, and AWS services
Excellent troubleshooting and communication skills
Ability to manage multiple priorities in a fast-paced environment
Appy Today!!
Preferred Certifications:
Microsoft Certified: Azure Administrator Associate
CompTIA Network+ / Security+
RingCentral Certified Administrator
AWS Certified Cloud Practitioner
This job could be perfect for you. Apply Today!
Please send your Resume & Salary Requirements.
No walk-ins or phone calls, please!
As an EOE/AA employer, our company will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.
IT Network Administrator
Information Technology Specialist Job 26 miles from Chelsea
Industrial Communications conveniently located just off Route 3 in Marshfield, MA is an established and diverse wireless communications company providing communications services and solutions to businesses, public safety, and government agencies throughout New England and South Florida.
Seeking to add an IT Network Administrator to our team. Successful applicants should have a solid foundation in network management in High Availability / Mission-Critical Environments with large routed networks. Candidates must be proficient with OSPF/BGP routing to include multicast routing. Candidate must also be proficient in ArubaOS, ArubaOS-CX and Cisco. Fortigate Firewall administration is also a required skillset. This position will be part of a team that is responsible for both new system installations as well as maintaining existing critical networks.
Responsibilities:
Fully support, configure, maintain, and upgrade corporate customers networks and in-house servers
Install and integrate new server hardware and applications
Support and administer third-party applications
Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses
Set up user accounts, permissions, and passwords
Resolve problems reported by end user
Define network policies and procedures
Specify system requirements and design solutions
Research and make recommendations on server system administration
Benefits:
Competitive pay
Annual performance reviews/merit increases
Paid Vacation
Paid Holidays
401k with company match
Health Insurance (with 70% Employer Contribution)
Dental Insurance
Company Paid Life Insurance
Casual work environment
Please include a brief, original cover letter explaining why you are interested in this position.