Information technology specialist jobs in Galveston, TX

We are a specialized technology staffing agency supporting professional and financial services companies. Why do we stand out in technology staffing? We listen and act as advisors for our candidates on how they can best add value, find interesting projects, and pave a path for career advancement. We advocate for the best pay, diversity in tech, and the best job fit for every candidate we place. Our client, an investment firm, is seeking a Desktop Support Technician to join their team in Houston, TX! Responsibilities Serve as the first point of contact for technical support requests via ticketing system, email, Teams, phone, and walk-ups. Troubleshoot and resolve issues in a Windows-focused environment, including desktops, laptops, printers, and peripherals. Manage and support user accounts, password resets, and group memberships in Active Directory. Provide day-to-day support for Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint, etc.). Assist with remote connectivity issues such as VPN, MFA, and mobile device setup. Support conference room setups, Zoom/Teams calls, and general AV equipment troubleshooting. Help with new hire onboarding, workstation setup, and basic hardware deployments. Maintain accurate documentation of issues, fixes, and processes in the knowledge base. Deliver white-glove customer service, ensuring employees, executives, and high net-worth individuals have a smooth technology experience. Qualifications 2+ years of IT support or help desk experience (corporate or professional services experience is a plus). Hands-on experience supporting Windows 10/11 environments. Experience with Active Directory for account creation, password resets, and group management. Strong working knowledge of Microsoft 365 suite (Outlook, Teams, OneDrive, SharePoint). Familiarity with networking basics (DNS, DHCP, VPN). Experience supporting conference rooms, telephony, or video conferencing systems. Strong communication and interpersonal skills; proven ability to deliver excellent customer service. Experience using a ticketing system (ServiceNow, Jira, or similar). Bachelor's degree in IT/Computer Science or equivalent practical experience preferred. Pay Rate: $35.00 - $40.00/hr

Remote, but must come to Houston office for meetings. No one more than 100 miles of Houston will be considered. The Help Desk Admin is an IT professional responsible for assisting users with computer hardware and software issues. This role involves responding to user inquiries, managing multiple queues, and assessing problems with IT equipment and applications. The ideal candidate should possess strong technical knowledge, effective communication skills, and the ability to multitask. They must be customer-oriented and patient when dealing with challenging situations. Essential Duties/Responsibilities: • Serve as the first point of contact for all computer hardware, software, and telecommunications issues and requests. • Utilize remote capabilities to assist with troubleshooting. • Provide customer service, help desk, and technical support, including migration, MS Office, and desktop configuration. • Offer desktop site support by determining the best solutions based on customer-provided details. • Resolve issues related to installed computer software. • Troubleshoot printer connection problems. • Maintain support materials by editing, updating, and generating documents for Service Now, JIRA Knowledge Article, and IT Service Desk knowledgebase. • Administer Active Directory/Azure, including account creation, shared mailbox creation, security group creation, and file share access. • Perform password resets for various websites and applications. • Document and log incident tickets using the Service Now tracking tool. • Provide support for mobile iOS/Android phones and tablets. • Assist with VPN software connection issues. • Create Cisco ISE Vendor VPN accounts. • Manage OKTA accounts and groups. • Support Citrix DaaS/VDI on company-issued and customer-owned devices. Working Conditions: • Some overtime may be required for special projects. • Travel up to 10%. Minimum Requirements: • Possess multi-tasking skills. • Ability to work independently and as part of a team. • Ability to work under pressure while maintaining a customer service attitude. • Experience in troubleshooting hardware, software, and network connectivity issues. • Understanding of technical support practices such as ticket documentation, service level agreements, statistics, and escalation processes. • Self-motivated with attention to detail. • Ability to organize workload, set priorities, and meet deadlines. • Effective communication and interpersonal skills. • Ability to maintain confidentiality of information. • Flexibility to work rotating on-call schedules and backfill for peers when needed. • Willing to work overtime mornings, afternoons and weekends. Preferred Qualifications: • On-prem ADAC/ADUC administration knowledge. • Knowledge of Azure Entra ID, MEM, MIM, and Exchange Admin. • Experience with OKTA support and administration. • Proficiency in Microsoft O365 support. • Familiarity with Service Now and JIRA ticketing systems. • SAP support and administration knowledge. • Citrix cloud support and administration expertise. • Support for Windows and Mac operating systems. • Knowledge of iOS and Android. • Cisco ISE support and administration skills. • Mobile Iron MDM knowledge. • Understanding of Windows registry and environment variables. • Experience with Oracle ODBC data source troubleshooting and DSN entry. Additional Knowledge, Skills, and Abilities: • Multi-tasking skills. • Strong communication skills. • Ability to work under pressure. • Attention to detail. • Decision-making capabilities. • Time management skills. • Ability to identify process improvements. • Self-motivation. • Conflict resolution skills. • Ability to redirect problems to appropriate resources. • Leadership qualities. • Adaptability.

About Us We are a fast-growing software development company serving the restaurant, hospitality, and small business retail industries. Our platform provides Point of Sale (POS) and business solutions tailored to our merchants. We are looking for L1 IT Support Specialists to deliver front-line POS support and help ensure exceptional customer experiences. Why This Role Matters As the first point of contact for technical issues, you play a critical role in keeping businesses operational. Your work directly impacts merchant uptime, support satisfaction, and the overall reliability of our POS ecosystem. A Day in the Life Answer inbound support calls and resolve issues in real time. Troubleshoot POS terminals, printers, kitchen devices, tablets, scanners, and peripherals. Diagnose network issues (IP conflicts, offline devices, router/switch connectivity). Review basic logs or SQL-based data points for troubleshooting. Document tickets clearly and completely. Collaborate with Support Specialists on escalated or complex cases. If you're someone who enjoys problem-solving, learning new systems, and helping customers succeed, this role is a strong fit. Position Overview The L1 IT Support Specialist provides technical troubleshooting for restaurant and retail POS systems. This role works closely with other Support Specialists to resolve incidents quickly and effectively. Responsibilities Technical Support & Troubleshooting Provide front-line POS support for restaurants, retail, and small business clients. Diagnose and troubleshoot hardware/software issues, including POS terminals, printers, scanners, tablets, and peripherals. Identify and resolve networking/broadband issues (LAN/WAN, device connectivity, IP configuration). Perform basic SQL-related checks and assist with database incident troubleshooting. Conduct technical research and collaborate with partners or internal teams for escalated resolution. Documentation & Collaboration Maintain and update troubleshooting documentation, SOPs, and FAQs. Log accurate, detailed ticket notes for all interactions. Report recurring issues and contribute to long-term process improvements. Work with Support Specialists to ensure timely resolution of all cases. What Success Looks Like (First 90 Days) Responds quickly and professionally to all incoming support requests. Resolves the majority of L1-level issues independently. Demonstrates accurate troubleshooting and proper escalation judgment. Maintains clean, complete, and consistent ticket documentation. Receives positive merchant feedback regarding communication and clarity. Qualification & Requirement Technical Skills 1+ years of IT experience; POS experience in the restaurant industry is a strong plus. Experience with Linux, Windows, and Android operating systems. Understanding of Active Directory environments. Basic knowledge of SQL Server/database environments. Knowledge of computer networking (IP addressing, routing basics, switches, DHCP). Experience with POS systems or payment hardware is preferred. Professional Skills Customer service, help desk, or remote support experience preferred. Strong analytical and problem-solving abilities. Ability to prioritize and manage multiple tasks in a fast-paced environment. Excellent verbal and written communication skills. Restaurant industry experience is a plus. Additional Bilingual is a plus (English + Spanish, Chinese, or Vietnamese). Must be organized, detail-oriented, and capable of working in a fast-paced environment. Why Join Us? Opportunity to grow within a rapidly expanding tech company. Work directly with real-world restaurant and retail operations. Supportive, collaborative team environment. Direct impact on customer operations and system reliability.

IT Analyst ERP Compensation: $120,000 - $140,000 annually, depending on experience Inceed has partnered with a great company to help find a skilled IT Analyst ERP to join their team! Are you ready to make a significant impact in the energy sector? This is your chance to join a dynamic team where your expertise in Quorum applications will drive innovation and operational excellence. This role was created to enhance the efficiency and accuracy of the company's revenue and land systems. As an IT Analyst ERP, you'll be the go-to expert, bridging the gap between technology and business needs. Join now and be part of a team that values continuous improvement and proactive problem-solving. Key Responsibilities & Duties: Support Quorum ERP business users across various departments Troubleshoot and resolve operational issues in Quorum Develop technical relationships to explain concepts in business terms Participate in change management for Quorum ERP applications Monitor and create automated jobs and data transformations in Quorum Translate business requirements into technology solutions Prepare updates and document Quorum ERP processes Required Qualifications & Experience: 3+ years of IT support for Quorum applications Bachelor's Degree in Computer Science or related field Proficiency in user security configuration and administration in Quorum Hands-on experience with SQL, Spotfire, and Power BI Solid understanding of oil & gas upstream business processes Nice to Have Skills & Experience: 5 years of progressive IT experience with Quorum applications Experience with Spotfire is a plus Perks & Benefits: This opportunity includes a comprehensive and competitive benefits package-details will be shared during later stages of the hiring process. If you are interested in learning more about the IT Analyst ERP opportunity, please submit your resume for consideration. Our client is unable to provide sponsorship at this time. We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We're here to help every person, whether client, candidate, or employee, find and secure what's better for them. Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. #INDHOU

Houston, TX Hybrid - Onsite Monday-Wednesday. Contract to Hire About the Role We are seeking a Software Support Analyst to join our IT Business Applications team. This role will focus on supporting key business applications, ensuring smooth operations and assisting with new projects across the business. You'll be part of a team responsible for 100+ applications, working to ease operational pain points and deliver reliable support. Key Responsibilities Provide day-to-day support for business applications Troubleshoot and resolve user issues efficiently Partner with IT and business stakeholders to support new initiatives Assist in streamlining processes and improving user experience Contribute to overall application stability and performance Qualifications Experience supporting business software and related applications Strong background in application support and IT business systems Excellent problem-solving and communication skills Ability to work in a hybrid environment and collaborate across teams

The Desktop Support Technician I provides front-line technical support to end users across the firm. This role focuses on conference room A/V preparation and troubleshooting, Level I support for desktop systems, and hands-on assistance with office and user desk moves. Prior L1 desktop support experience is highly preferred. The technician will work closely with the IT and Office Systems teams to maintain consistent service, resolve user issues, and support operational needs across all office locations. Key Responsibilities: Provide Level I technical support for hardware, software, printers, user accounts, and general workstation issues. Set up, configure, and test A/V systems and conference room technology for meetings, presentations, and virtual collaboration (Zoom, Teams, etc.). Assist with office and user desk moves, including workstation setup, docking stations, monitors, cabling, and peripherals. Troubleshoot and escalate more complex issues to the Desktop Systems Specialist or IT leadership as needed. Maintain accurate documentation of troubleshooting steps, resolutions, and inventory. Support day-to-day ticket intake, prioritization, and follow-up through the IT support system. Conduct routine checks on conference rooms, printers, and communal technology to ensure readiness and uptime. Provide friendly, patient, and professional customer service to staff across all levels of the firm. Collaborate with IT and Office Systems staff on special projects, technology rollouts, and scheduled maintenance activities. Qualifications: 1-2 years of experience in a Level I helpdesk or desktop support role (law firm or professional services environment a plus). Strong understanding of Windows OS, Microsoft 365, desktop hardware, and common troubleshooting tools. Experience with or exposure to A/V systems, conference room technology, and virtual meeting platforms. Ability to lift, move, and set up IT equipment (monitors, docking stations, small printers, etc.). Excellent communication, problem-solving, and customer service skills. Organized, reliable, and able to work in a fast-paced environment with multiple priorities. Willingness to learn, grow, and take on new tasks with guidance from senior team members. Core Competencies: Certifications: Entry-level certifications such as CompTIA A+, Network+, or similar experience preferred. Technical Aptitude: Solid foundational understanding of desktop systems and eagerness to build new skills. Customer Service: Approaches every interaction with patience, clarity, and a positive attitude. Teamwork: Works well with IT, Office Systems, and firm leadership to support users and office operations. Reliability: Follows through on tasks, manages time well, and ensures issues are resolved promptly. Adaptability: Flexible and steady when shifting between tasks, offices, and user needs. Job Type: Direct Hire. This will be a fully onsite position Monday - Friday in the Houston, TX office. There will be occasional travel to Austin and Dallas, TX. #TECHIND

We are looking for an experienced O365 Migration Specialist to support a large-scale Microsoft 365 migration initiative. This role will focus heavily on tenant-to-tenant migrations using Quest On Demand and will also touch ShareGate for additional workloads. Responsibilities: Lead and execute O365 tenant-to-tenant migrations with Quest On Demand Migration (ODM) Migrate Exchange Online, OneDrive, Teams, and SharePoint workloads Use ShareGate for SharePoint/Teams migrations as needed (nice to have) Prepare and validate migration plans, schedules, cutover strategies, and rollback plans Troubleshoot issues related to identity, permissions, mail flow, Teams, and SharePoint Work with internal IT teams to ensure all pre-requisites, configurations, and licenses are in place Provide post-migration support and cleanup Document processes, steps, and best practices Required Experience: 3-5+ years hands-on experience with Microsoft 365 migrations Quest On Demand Migration (ODM) - must-have, strong hands-on experience Deep understanding of O365 services: Exchange Online, OneDrive, Teams, SharePoint Online Strong knowledge of Azure AD / Entra ID, identities, permissions, mail routing Experience with PowerShell for automation/troubleshooting Nice to Have: Experience with ShareGate for SharePoint/Teams migrations Hybrid Exchange experience Certifications (MS-700, MS-900, MS-203, etc.)

Looking for a Desktop Support Technician I to provide front-line technical support to end users across a well established, growing firm in Greenway Plaza. This role focuses on conference room A/V preparation and troubleshooting, Level I support for desktop systems, and hands-on assistance with office and user desk moves. Prior L1 desktop support experience is highly preferred. The technician will work closely with the IT and Office Systems teams to maintain consistent service, resolve user issues, and support operational needs across all office locations. Key Responsibilities Provide Level I technical support for hardware, software, printers, user accounts, and general workstation issues. Set up, configure, and test A/V systems and conference room technology for meetings, presentations, and virtual collaboration (Zoom, Teams, etc.). Assist with office and user desk moves, including workstation setup, docking stations, monitors, cabling, and peripherals. Troubleshoot and escalate more complex issues to the Desktop Systems Specialist or IT leadership as needed. Maintain accurate documentation of troubleshooting steps, resolutions, and inventory. Support day-to-day ticket intake, prioritization, and follow-up through the IT support system. Conduct routine checks on conference rooms, printers, and communal technology to ensure readiness and uptime. Provide friendly, patient, and professional customer service to staff across all levels of the firm. Collaborate with IT and Office Systems staff on special projects, technology rollouts, and scheduled maintenance activities. Qualifications 1-2 years of experience in a Level I helpdesk or desktop support role (law firm or professional services environment a plus). Strong understanding of Windows OS, Microsoft 365, desktop hardware, and common troubleshooting tools. Experience with or exposure to A/V systems, conference room technology, and virtual meeting platforms. Ability to lift, move, and set up IT equipment (monitors, docking stations, small printers, etc.). Excellent communication, problem-solving, and customer service skills. Organized, reliable, and able to work in a fast-paced environment with multiple priorities. Willingness to learn, grow, and take on new tasks with guidance from senior team members. Core Competencies Certifications: Entry-level certifications such as CompTIA A+, Network+, or similar experience preferred. Technical Aptitude: Solid foundational understanding of desktop systems and eagerness to build new skills. Customer Service: Approaches every interaction with patience, clarity, and a positive attitude. Teamwork: Works well with IT, Office Systems, and firm leadership to support users and office operations. Reliability: Follows through on tasks, manages time well, and ensures issues are resolved promptly. Adaptability: Flexible and steady when shifting between tasks, offices, and user needs.

Our Houston area banking client is searching for an Assistant IT Officer to assist in providing technical support and troubleshooting for the bank's computer systems, software applications, and network infrastructure, including virtual and on-prem servers, workstations, and network devices. The successful candidate will: Assist bank employees with technology-related issues and provide training and guidance on IT best practices and security awareness; will help maintain cybersecurity and compliance standards; will assist in diagnosing and resolving hardware, software, and network issues and document and track technical support requests to ensure timely resolution; will assist with the setup and maintenance of workstations, printers, telecommunications and other peripherals; and will provide 1st-line support for Interactive Teller Machines (ITMs). Coordinate with the bank's Managed Service Provider (MSP) to monitor system performance, security, and software updates and to escalate complex technical issues and follow up on resolution progress. Manage user accounts, passwords, and access controls; and assist in implementing new IT solutions and projects including system migrations and new software rollouts, as well as infrastructure upgrades. Support core banking applications and troubleshoot user issues; assist with the implementation and upgrades of banking software; and collaborate with vendors and 3rd-party providers to resolve application-related problems. Support IT audits; ensure that IT security best practices are followed to adhere to IT policies, procedures, and regulatory compliance efforts to protect sensitive customers and financial data; and assist in cybersecurity monitoring, including email security, endpoint protection, and firewall management. To be considered, candidates must have: A bachelor's or associate degree in cybersecurity, computer applications, networking, or other relevant disciplines. 1-3 years of relevant computer-related professional work experience including: a. Familiarity with Windows O/S, MS Office Suite including O365 and Active Directory, and VMware Virtual Servers. b. Basic networking knowledge including TCP/IP, DNS, VPN, and FortiGate firewalls. c. Intermediate skills in data processing and information technology operations, voice and data communications, database management, troubleshooting techniques, user, and software support including mainframe, host and desktop applications and network administrative programs and resources. d. Strong customer service skills and effective verbal, written, and interpersonal communication skills. Although not required, an understanding FIS Horizon banking software; certifications such as CompTIA A+, Network+, or Security+; and fluency in both English and Spanish all a plus. Candidates must be able to work for any U.S. employer without sponsorship or visa transfer, whether at present or at any time in the future. NO CONTRACT OR C2C APPLICANTS. This is a permanent, full-time, fully onsite opportunity with a starting rate up to $28.85 per hour, plus overtime and an excellent full benefits package. If interested, please email your resume ASAP in MS Word format to ****************** for immediate consideration.

Duration: Direct Hire Our client is seeking a Senior IT Systems Administrator with deep expertise across Microsoft SharePoint Online, Power Platform, and SQL-based Data Lake environments. This role serves as a critical member of the Web & Enterprise Applications team, leading system design, configuration, implementation, and governance for enterprise collaboration and data management solutions. The ideal candidate will be a technical subject matter expert capable of bridging IT and business needs - driving automation, modernization, and governance initiatives within Microsoft 365 and Azure ecosystems. Key Highlights Lead architecture, administration, and governance of enterprise SharePoint Online and Power Platform environments. Oversee implementation and optimization of SQL-based Data Lakes, including schema design, ingestion pipelines, and T-SQL optimization. Design, develop, and deploy Power Apps, Power Automate workflows, and Dataverse integrations. Serve as the primary contact for system analysis, design, and delivery of new solutions supporting collaboration and data accessibility. Partner with business analysts and project managers to gather requirements, conduct systems analysis, and translate business needs into technical solutions. Enforce governance, compliance, and lifecycle management policies across Microsoft 365. Provide training, support, and mentorship to “citizen developers” and business users adopting Power Platform tools. Collaborate globally to ensure adherence to privacy, compliance, and Works Council standards. Core Responsibilities: Data Lake / SQL Support Architect and optimize SQL-based Data Lake solutions (Azure Synapse, Data Factory, etc.). Develop and maintain T-SQL queries, stored procedures, and pipelines to ensure reliable data ingestion and quality. Support data modeling, schema design, and metadata strategies in partnership with data engineering teams. Power Platform (Power Apps & Power Automate) Build, deploy, and manage model-driven and canvas apps with scalable workflows. Oversee Power Platform environment administration including DLP policies, user roles, and governance. Provide training and technical review for Power Platform solutions developed by citizen developers. SharePoint Online (Admin / Architect Level) Design SharePoint Online architecture (hub sites, metadata structures, permissions). Modernize legacy SharePoint environments and implement SPFx, PowerShell, and PnP customizations. Manage tenant configuration, compliance, lifecycle management, and integrations. Governance & Strategy Define and enforce Microsoft 365 governance policies and security frameworks. Serve as a subject matter expert for transformation initiatives involving Microsoft technologies. Ensure solution scalability, security, and alignment with IT and business objectives. Qualifications: Education & Experience Bachelor's degree in Information Technology, Computer Science, or related field (advanced degree preferred). 8-15 years of enterprise IT experience specializing in SQL, SharePoint, and Power Platform. Proven success architecting and administering large-scale Microsoft 365 environments. Hands-on expertise with SQL Server, Azure Data Factory/Synapse, and advanced T-SQL optimization. Proficiency in SharePoint Online, PnP PowerShell, and solution architecture. Advanced experience designing and implementing Power Apps, Power Automate, and Dataverse solutions. Experience leading quality assurance, change management, and documentation processes. Familiarity with Windows Active Directory, .NET, HTML5, Drupal, and web content management systems is beneficial. Excellent communication, problem-solving, and cross-functional collaboration skills. Preferred Certifications Microsoft Certified: Power Platform Solution Architect Expert Microsoft Certified: Azure Data Engineer or Solutions Architect Microsoft 365 Certified: SharePoint Administrator Associate or Teams Administrator Associate ITIL, PMP, or TOGAF certifications (preferred but not required) Work Environment & Physical Requirements Full-time, onsite in Houston, TX (Monday-Friday, first shift). Typical office environment with occasional exposure to manufacturing settings requiring PPE. May occasionally require lifting up to 25 lbs and infrequent travel for project collaboration or training. Additional Details Start Date: Targeting December 2024 Residency Requirement: Must be authorized to work in the United States. Only U.S. citizens and Green Card holders will be considered. EEO Policy Allied Resources complies with all Equal Employment Opportunity (EEO) affirmative action laws and regulations. Allied Resources does not discriminate on the basis of age, race, religion, color, sex, national origin, marital status, genetic information, sexual orientation, gender identity or expression, disability, veteran status, or other status protected by law.

ABOUT OUR CLIENT Our Client is a private equity-backed energy portfolio company based in Houston, TX, with a proven track record of acquiring, developing, and operating assets in the Permian Basin. Backed by a well-capitalized sponsor, the company operates with a lean, fast-moving, and operationally focused team. With a strong appetite for digital enablement, infrastructure modernization, and scalable growth, Our Client is actively investing in upstream assets while positioning its technology function as a key driver of future success. ABOUT THE ROLE The Head of IT will lead and evolve the company's technology function, bringing a balance of technical execution, operational leadership, and executive presence. This is a hands-on, high-visibility role with direct influence on business performance and a clear succession path toward a CIO position. The ideal candidate will be equally comfortable designing IT strategy, executing on critical initiatives, and serving as a trusted business partner to the C-suite and field operations. RESPONSIBILITIES Own and oversee IT operations and infrastructure, including systems administration, networking, cloud architecture, and cybersecurity Align IT strategy with business priorities, acting as a partner to executives and field operations teams Manage vendor relationships with MSPs, SaaS providers, and cloud platforms to ensure reliability and performance Execute the IT roadmap with a focus on scalability, automation, and digital transformation Implement and support core upstream oil and gas applications including land, SCADA, production reporting, and ERP/accounting systems Ensure strong data security, governance, and disaster recovery practices are in place Collaborate across departments to deliver analytics solutions and user enablement strategies Oversee light development and integration efforts with an understanding of the SDLC Report IT performance, risks, and initiatives directly to executive leadership and investors Lay the foundation for building an enterprise-grade IT function and transition into a CIO role over time QUALIFICATIONS Proven leadership experience in IT operations within a fast-paced, growth-oriented environment Strong technical expertise across infrastructure, networking, cybersecurity, and cloud platforms (Azure preferred) Background supporting upstream oil and gas or other asset-heavy field operations Executive presence with the ability to engage both C-suite leaders and field personnel Demonstrated success in delivering IT initiatives aligned with business strategy Hands-on execution capability paired with strategic planning skills Familiarity with enterprise systems, field applications, and digital enablement best practices Bachelor's degree in Information Technology, Computer Science, Engineering, or related field MBA or advanced degree preferred PREFERRED QUALIFICATIONS Experience in private equity-backed or entrepreneurial environments High business acumen with a strong understanding of IT's role in value creation Ambition to progress into a CIO position with enterprise leadership responsibilities BENEFITS Competitive base salary with performance-based bonus Long-term incentive plan or equity opportunity Comprehensive health, dental, and vision coverage 401(k) retirement plan Generous PTO and company holidays Executive-level visibility and clear succession path toward CIO

Our client is a global technology-driven organization recognized for its cutting-edge platforms and commitment to operational excellence. They are currently seeking an IT Engineer to join their dynamic team. This role is primarily focused on providing first-line support to both internal and external users, ensuring every interaction delivers an exceptional experience. This company is known for hiring top talent and fostering long-term career growth. The environment emphasizes collaboration, innovation, and professional development, with many internal promotion opportunities. Position Summary Responsible for identifying, diagnosing, and resolving technical issues, while managing and monitoring incident response, change management, and recovery procedures. Collaborate closely with global and local teams, other infrastructure groups, and IT business partners to maintain seamless operations. Manage relationships with external vendors and coordinate technical support when needed. Deploy, manage, and document a wide range of systems, applications, and devices, using ServiceNow (or similar) for reporting and ticket tracking. Maintain flexibility to adjust work hours as needed and adapt quickly to evolving business priorities. Minimum Experience Bachelor's degree in Computer Science or related field preferred (or equivalent experience). Hands-on experience in technical support, vendor coordination, or field technician roles. Strong understanding of systems, network, and infrastructure operations. Experience troubleshooting issues related to network, storage, and databases. Familiarity with scripting and automation (Bash, Python, Shell). Excellent communication, analytical, and problem-solving skills with meticulous documentation habits. Ability to work independently and collaboratively in a fast-paced environment. Must be able to pass standard background checks. MMD Services Inc. is an equal opportunity employer. All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage, or any other protected classification, in accordance with applicable federal, state, and local laws.

Do you have a passion for driving growth, fostering strategic partnerships, and connecting businesses with exceptional talent? If so, why haven't you joined iSphere yet? We're currently seeking a Business Development Professional who is ready to jump into the fray and help us build relationships with organizations across industries, exhibiting how the right technologies and IT talent can reshape how they do business for the better. If you don't know iSphere, here's our story in a nutshell. For over 24 years, we've offer a wide variety of IT staffing and consulting solutions, driving innovation for businesses and tech professionals alike. We're a crew of supercharged problem-solvers, armed with leading-edge technology and a passion for delivering exceptional results. Plus, we bring a personal touch to everything we do, whether it's finding talent, building careers, or driving innovation. What's in it for you? Take a look at our compensation package and benefits: · Uncapped earning potential, including a competitive base salary + commission · Medical coverage · 401K and profit sharing · 20 days of PTO per year · Cell phone reimbursement · Expense and travel reimbursement What do we expect from you? Required Experience and Skills: · Experience in selling IT solutions, professional services, or staff augmentation as an account manager or recruiter · Excellent cold calling skills · Experience working with large enterprise or government accounts · Proven track record of meeting and exceeding sales goals · Competitive mindset with a persistent nature · Strong organizational, interpersonal, and communication skills · Ability to work efficiently and effectively in a fast-paced environment and remain calm under pressure · Bachelor's Degree Job Description: · Conduct extensive market research to identify prospective clients and maintain a target client list · Leverage your existing network and prospect new clients to identify client needs and propose suitable technology and staffing solutions · Generate sales leads, set client meetings, and establish relationships to close viable business opportunities · Conduct cold calling and prospecting to identify opportunities for information technology staffing and solutions · Manage client relationships, recognize key client issues, and ensure consistent client satisfaction through regular follow-ups · Attend networking events, sporting events, dinners, and more to build and nurture client relationships · Manage end-to-end staffing services from job sourcing to fulfillment · Drive the submittal process by presenting well-suited candidates to clients for interviews, job offers, and placements · Serve as a key point-of-contact for clients, prepping, debriefing, and coaching clients throughout the interview process · Negotiate client contracts Goals: · Meet at least 5 clients in person weekly · Generate and maintain $4-5 million in annual revenue · Maintain a minimum of 5 billing customers A Note about Our Work Environment: Although we have an office in North Houston, the team is 90% off-site, either from their home offices or on-site with clients for sales meetings. As a result, we will only be considering candidates who reside in major Texas metro areas. You may also be asked to come into the office 1-2 times weekly for group meetings or as needed/required. Working in a virtual environment presents unique challenges, but it also provides those with the traits described above a great deal of flexibility and the opportunity to largely create their own schedule. Simply put, those who produce tangible results, displaying purposeful activity and generating revenue, will receive freedom and leeway in how they do their jobs. Apply today to embark on a rewarding career journey with iSphere!

An exciting career awaits you At MPC, we're committed to being a great place to work - one that welcomes new ideas, encourages diverse perspectives, develops our people, and fosters a collaborative team environment. Marathon Petroleum Company LP (MPC) offers internship and co-op opportunities to high-performing college students who want meaningful hands-on experiences in their fields of study. The following core values guide MPC's approach to doing business: Safety & Environmental Stewardship, Integrity, Respect, Inclusion, and Collaboration. Interns and co-ops work side by side with experienced professionals as contributing members of diverse work teams who create value for the company's shareholders. MPC believes that how we conduct our business is just as important as the bottom line. Responsibilities: A co-op/internship with MPC Information Technology can provide you the valued experience needed to work in today's competitive working environment while delivering efficient and innovative solutions. MPC ITS offers a diverse set of opportunities which gives you exposure to different areas of our business. With the potential to have multiple sessions and opportunities, you will gain valuable real-world experience while enhancing your skill set in one or more of the following IT job positions: Business Systems Analysis Intern: Acts as a liaison between IT and business units for translating business requirements into the development, implementation, and enhancement of new and existing systems. Identifies and evaluates new IT capabilities to improve business outcomes while recommending and communicating appropriate solutions and/or enhancements to current systems. Develops and executes processes for creating, managing, and executing quality assurance for technology solutions. Manages and or coordinates incident management execution in collaboration with internal and external parties. Cloud Engineering Intern: Supports development and execution of cloud strategy within Marathon's existing IT infrastructure. Implements Marathon's cloud strategy from a technical perspective, including design, planning, integration, automation, maintenance, and support of cloud architecture. May work with stakeholders across Marathon to evaluate public and private cloud systems to identify and deliver appropriate solutions. Cybersecurity Intern: Evaluates, tests, monitors, and maintains information technology (IT) and operational technology (OT) cybersecurity policies and procedures. Ensures adherence to identity management processes and controls to meet specific cybersecurity standards. Identifies security risks and exposures (data, application, infrastructure, devices etc.) and suggests measures to prevent future incidents and improve cybersecurity. Employ techniques and procedures for conducting risk assessments and compliance audits for IT and OT. Investigates and remediates security incidents such as intrusion, frauds, attacks, or leaks. Determines potential cybersecurity threats, coordinates preventive actions across the network leveraging intelligence from multiple internal and external sources and cybersecurity technologies. Identifies threat actors and their techniques, tools, and processes to identify and mitigate cybersecurity risks. Infrastructure Engineering & Operations Intern: Interns will focus on either Platform Engineering or Operational Technology (OT) Engineering. Both roles support routine maintenance, performance testing, and basic troubleshooting of infrastructure systems to ensure optimal reliability. Responsibilities include assisting with system configuration, backup and recovery procedures, analyzing performance data, and documenting solutions. OT Engineering interns additionally support industrial control systems such as HMIs and PLCs, collaborating with engineers and business teams to meet operational and technical requirements. Software Development Intern: Interns will focus on either Software Engineering or Quality Assurance (QA) Engineering, both collaboratively contribute to the software development lifecycle by ensuring both functionality and quality. The Software Engineering intern focuses on designing, developing, testing, and deploying enterprise software solutions, emphasizing automation, security, and continuous improvement. This role involves applying engineering best practices, participating in code reviews, and documenting technical requirements and designs. Meanwhile, the QA intern supports the validation of these solutions through manual and automated testing, assisting in the development of test strategies, creation/execution of test scripts, and reporting bugs. They work closely with cross-functional teams to uphold quality standards across releases and contribute to documentation, automation, and the ongoing enhancement of QA processes within an Agile environment. Qualifications: + Desired Majors: Computer Science & Engineering; Computer Science & Engineering Technology; Management Information Systems; Computer Information Systems; Information Systems & Analytics; Computer Engineering; Software Engineering and Computer Science; and other related IT disciplines + Strong academic performance + Candidates must be authorized to work in the US on a full-time indefinite basis without the need for employment visa sponsorship now or in the future. + Concurrent enrollment in a degree seeking program throughout duration of experience + Military experience a plus + Min - $24.95 per hour/Max - $31.19 per hour + We hire for the following locations: Corporate: Findlay, OH, San Antonio. TX; Refineries: Martinez, CA, Texas City, TX, Anacortes, WA, Garyville, LA Learn more about Marathon Petroleum's benefits at ********************* As an energy industry leader, our career opportunities fuel personal and professional growth. Location: Findlay, Ohio Additional locations: Anacortes WA Refinery, Galveston Bay Refinery, Garyville LA Refinery, Martinez CA Refinery, San Antonio, Texas Job Requisition ID: 00018342 Location Address: 539 S Main St Education: Employee Group: Full time Employee Subgroup: Intern Marathon Petroleum Company LP is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without discrimination on the basis of race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, gender identity, gender expression, reproductive health decision-making, age, mental or physical disability, medical condition or AIDS/HIV status, ancestry, national origin, genetic information, military, veteran status, marital status, citizenship or any other status protected by applicable federal, state, or local laws. If you would like more information about your EEO rights as an applicant, click here (*********************************************************************************************************************************** . If you need a reasonable accommodation for any part of the application process at Marathon Petroleum LP, please contact our Human Resources Department at *************************************** . Please specify the reasonable accommodation you are requesting, along with the job posting number in which you may be interested. A Human Resources representative will review your request and contact you to discuss a reasonable accommodation. Marathon Petroleum offers a total rewards program which includes, but is not limited to, access to health, vision, and dental insurance, paid time off, 401k matching program, paid parental leave, and educational reimbursement. Detailed benefit information is available at ************************* .The hired candidate will also be eligible for a discretionary company-sponsored annual bonus program. Equal Opportunity Employer: Veteran / Disability We will consider all qualified Applicants for employment, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws. In reviewing criminal history in connection with a conditional offer of employment, Marathon will consider the key responsibilities of the role. About Marathon Petroleum Corporation Marathon Petroleum Corporation (MPC) is a leading, integrated, downstream energy company headquartered in Findlay, Ohio. The company operates the nation's largest refining system. MPC's marketing system includes branded locations across the United States, including Marathon brand retail outlets. MPC also owns the general partner and majority limited partner interest in MPLX LP, a midstream company that owns and operates gathering, processing, and fractionation assets, as well as crude oil and light product transportation and logistics infrastructure.

IT - Data & Analytics Internship (The Woodlands, Texas) Huntsman is now searching for a IT - Data & Analytics Intern located at our global headquarters in The Woodlands, TX. This internship is for Summer 2026. Our summer intern program is tailored to individuals who are currently enrolled full-time students at an accredited four-year college or university. The internship runs from May to August - dependent on the school calendar. The goal of the Huntsman Intern Program is to provide a structured program that will equip interns with the skills and experience to help prepare for a successful career. As an IT - Data & Analytics Intern, you will: * Support the team in providing, timely, accurate, and insightful reporting as well as maintaining hardware, software, and other systems * Assist with troubleshooting issues and perform analysis to understand user needs and requirements * Organize and maintain IT resources, such as databases, networks, and servers * Assist in the development and improvement of software applications and systems * Excellent computer skills; especially proficient in Excel and PowerPoint are required to assist with day-to-day business functions * Knowledge of building dashboards in Power BI is a plus and will be utilized for reporting and analysis * Work cross-functionally with other functional team members on pricing excellence and profit improvement projects What are we looking for in the ideal Candidate? * A full-time college student at the Sophomore, Junior, Senior or Master level by the end of Spring 2026 * Must be currently enrolled at an accredited university seeking a bachelor's or master's degree * Must have a 3.0 or higher GPA * Must be Authorized to work in the U.S. without sponsorship * Independent self-starter with high level of confidence and energy * Strong analytical and conceptual thinking skills Additional Locations:

Information Technology Careers Provide: Competitive Pay and Benefits Job Security and Stability Global Impact and Purpose Constant Innovation and Technology Diverse Career Paths Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector? Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry. Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving. If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start. Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!! We encourage you to ask about their career placement program and success rates. What's in it for you? Evolving, innovative, and high demand industry. Long term opportunities. Accelerated Path to New Career. Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time. Industry Certifications Recognized by Employers. A degree is not necessary to move into a career in Information Technology. Courses are offered throughout the year to accommodate your schedule. Classes are held in Tampa, Florida at an expanded 15 acre campus. Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH) Class size averages 15-20 students, with two cohorts per month Our partner school proudly accepts GI Bill funds. Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.

Brief Description: The IT Compliance Administrator will be responsible for supporting the processes, methods, practices, and controls required to plan, manage, and execute IT supported tools and applications. This is a business facing role that helps managing the portfolio of projects identified to optimize business processes through technology solutions. This position will report to the Senior IT Compliance Manager. Detailed Description: * Assist the Sr. IT Compliance Manager in the governance of IT, including the Executive IT Steering Committee to ensure prioritization and funding of technology and automation strategies that align to and support the Company's business strategies. * Assist in developing and monitoring the IT operational and capital project budgets, help identify changes in the business environment that affect budgets and recommend corrective actions. * Review, monitor, and audit IT projects and change management standards and processes, encompassing common system development lifecycle methods. * Facilitate communication between IT and business units, including but not limited to business analysis, coordination and development of project business cases, charters resource allocations, project inter-dependence, project QA, and project status reporting. * Maintain and regularly update the portfolio of IT projects and initiatives. * Support the review, coordination, and implementation of ITs compliance requirements, including the facilitation of ITs annual risk assessment and mitigating activities, SOX/ITGC controls, policies, standards and procedures, and related documentation. * Provide guidance to IT and business units on upcoming initiatives to ensure proper consideration and inclusion of compliance activities to meet requirements. * Work with Internal/External Audit teams, IT, and business units to manage annual SOX compliance and similar processes. * Promote a diverse and inclusive work environment where employees of all backgrounds feel included, and their contributions are valued. * Perform other duties as necessary. * Excellent interpersonal and communication skills with the ability to develop and sustain effective working relationships with employees at all levels within the Company. * Strong written/verbal communication, presentation, and interpersonal skills with the ability to establish effective rapport with all levels of employees and provide professional customer services. * Ability to clearly communicate business and technology direction to various levels of management and stakeholders. * Demonstrate experience supporting management activities through all levels of the Company. * Strong organizational, coordination, and basic program/project support skills, including planning, tracking, and follow-through, with the ability to rapidly assess risk and escalate or help resolve issues. * Ability to work in a time sensitive, high visibility role while maintaining a calm and professional demeanor when faced with adversity. * Demonstrate ability to work proactively and independently with minimal supervision, while also collaborating effectively in a team environment. * Must be available to travel as needed (within and outside of Houston area). Job Requirements Minimum Qualifications: * Bachelor's degree in Computer Science, Management Information Systems, Engineering, or other relevant field; or 5+ years of equivalent experience. * 5+ years of experience in executing and/or testing SOX compliance efforts or IA and implementing change management processes. * 3+ years of experience in a technical role with understanding of project management and system lifecycle development. * 3+ years of experience with auditing SAP application controls and security. Preferred Qualifications: * PMP certification. * Previous participation on an ERP (of any size) implementation project team. * Experience with, NIST, ITIL, and/or PMBOK methods and processes. * Oil and gas or energy services industry experience. * Prior experience supporting a global company. Additional Details: Work is primarily in a climate controlled / office environment with minimal safety / health hazard potential. The employee is regularly required to sit, stand, or walk with occasional lifting (overhead, waist level) from floor, bending and frequent near vision use for reading and use of computer, telephone, and other office equipment.

THE ROLE The Lead IT Network Administrator will help us modernize, standardize, maintain, and continuously improve the technology ecosystem of our growing, geographically distributed network of offices. This role will be responsible for supporting our growing team and for the execution and continuous refinement of our strategic information technology and cybersecurity plans. Role responsibilities include infrastructure support and maintenance, end-user support, product deployment, product integration, as well as selection and oversight of outsourced service providers. This position requires strong project execution skills, excellent cybersecurity acumen, and vast experience with traditional and cloud technologies common to enterprise environments. To succeed in this role, candidates must possess extensive experience with on-prem and cloud technologies from Microsoft, virtualization products, disaster recovery solutions, and network architecture. SKILLS REQUIRED MANAGEMENT - Leadership & Organization: Excellent verbal and written communication skills. Exceptional ability to organize and manage complex multi-phase projects. Exceptional ability to multitask, prioritize, and manage time and resources effectively. TECHNOLOGIES - Experience Required: Enterprise Firewall, Wireless and Network Switching products. Enterprise Backup, Replication and Disaster Recovery products. Microsoft Exchange Online, Defender for Office 365. Microsoft Active Directory and Group Policy. Microsoft Hyper-V or VMware Virtualization. Cloud Management. Cisco Meraki Wired & Wireless Networking products. Microsoft Defender for Endpoint or similar EDR products. VPN and other enterprise Remote Access solutions. Microsoft Azure AD, Azure AD Domain Services. Microsoft Endpoint Manager, Intune and Windows Autopilot. PRIMARY ROLE RESPONSIBILITIES: Manage and continuously improve our hybrid-cloud Microsoft infrastructure. Document systems and processes, track and document ongoing changes. Support geographically distributed offices and employees. Execute infrastructure improvement and migration projects. Respond to infrastructure outages. Assist with response to security incidents and alerts. Purchase equipment and services. Evaluate and validate new services, software and equipment. Monitor systems for optimum performance and availability. Stay up to date with current technologies and technical developments. ADDITIONAL RESPONSIBILITIES Ensure timely system and software patching. Ensure data storage, transfer, and handling procedures comply with regulatory requirements. Ensure all critical systems are monitored for optimum performance and availability. Help curate a company security awareness training and phishing simulation program (KnowBe4). Help enforce device security policies for servers, workstations, laptops and mobile devices (Microsoft Group Policy, Intune). Help define and maintain device enrollment and onboarding procedures (Microsoft Endpoint Manager and Windows Autopilot). Help define and maintain secure user access and SSO policies and procedures (Azure AD). Help develop and enforce policies and procedures to protect data and IT assets. Help make continuous improvements to company security posture and infrastructure resilience. Help maintain and test internal incident response and business continuity plans. The above list of activities is not all inclusive but a general representation of the requirements of an RMS Inc. Lead IT Network Administrator. This list is subject to change based on the needs of the company. REQUIRED EXPERIENCE & QUALIFICATIONS 5+ years of Microsoft server, client and cloud administration experience, preferably in an enterprise environment. Extensive experience managing geographically distributed environments with Azure and On-Prem Active Directory, Microsoft Group Policy, Microsoft Endpoint Manager, and Microsoft Intune. Extensive experience deploying and managing enterprise backup, disaster recovery, and business continuity products. Extensive experience deploying and managing enterprise network infrastructures and network security policies. Must have at least one of the following exams and certifications: Microsoft 365 Identity and Services (Exam MS-100) Microsoft 365 Mobility and Security (Exam MS-101) Microsoft Certified: Identity and Access Administrator Associate (Exam SC-300) Microsoft Certified: Security, Compliance, and Identity Fundamentals (Exam SC-900) Microsoft 365 Certified: Fundamentals (Exam MS-900) Microsoft Certified: Azure Administrator Associate (Exam AZ-104) Applicants without Microsoft Azure Active Directory or Microsoft Endpoint Manager certifications will not be considered. REQUIRED EDUCATION Bachelor's degree or higher, preferably in Computer Science or a related subject. Microsoft 365 Enterprise Administrator Expert certification (or equivalent experience). Other applicable industry standard certifications (preferred). ADDITIONAL REQUIREMENTS Ability to travel when necessary. This position will be based full-time at our Northchase office. This is a full-time position, with a minimum expectation of 40 hours per week. Additional hours, including evenings or weekends, may be required based on project needs. Ability and willingness to lift objects weighing up to 30 lbs., 50 ls with assistance. While performing the duties of this position the employee will be required to stand, sit, bend and walk for significant portions of the shift This position can be required to participate in the company random or customer specific drug and alcohol screening and background check. Able to understand, read, write, and speak English. Authorized to work in the United States. RMS Inc. may have government contracts that impose specific requirements on employees working on those projects. If an employee does not meet these requirements, they may be reassigned to a different location or be ineligible to work on certain assignments. Work Environment: While performing the duties of this position, the employee may work/enter a shop with exposure to moving mechanical parts. While the work area may be described as generally clean, safe, and "not loud", there will be machining operations that generate moderate noise. WHAT WE OFFER Competitive Pay Paid Time Off Medical / Dental / Vision 401k Employee Incentive Programs Employee Reimbursement Programs Come Join Rotating Machinery Services Inc. and watch your Career go TURBO! Visit ************************* to learn more about who we are and what we do. ABOUT RMS Rotating Machinery Services (RMS Inc.) was established in 1998 with the vision to reinvent the concept of an aftermarket turbomachinery business. The goal was to provide turbomachinery operators with unparalleled service based on established relationships, solid engineering, and technical expertise-all backed by responsiveness in competitive prices and lead times. RMS' commitment to quality penetrates every aspect of the organization and in the guiding force for all decision making. With an equal blend of cutting-edge technology, engineering experience, and the work of skilled crafts people, RMS continuously delivers the best possible results to customers. RMS is a nimble organization with a collaborative culture of individuals who come to work every day with a desire to improve upon their craft and further the rotating machinery industry. RMS Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. As a Technology Support II team member in the Corporate Technology organization, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement. Job responsibilities Analyzes and troubleshoots production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm Improves operational stability and availability through participation in problem management Assists in the escalation and communication of issues and solutions to the business and technology stakeholders Identifies trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure Executes small to medium projects independently with initial direction and eventually graduates to designing and delivering projects autonomy Leverages technology to solve business problems by writing high quality, maintainable, and robust code following best practices in software engineering Participates in triaging, examining, diagnosing, and resolving incidents and work with others to solve problems at their root Recognizes the toil within your role and proactively works towards eliminating it through either systems engineering or updating application code Understands observability patterns and strives to implement and improve service level indicators, objectives monitoring, and alerting solutions for optimal transparency and analysis Required qualifications, capabilities, and skills 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud Ability to code in at least one programming language such as Shell or Python Proficient knowledge of maintaining a Cloud-base infrastructure Exposure to observability and monitoring tools and techniques Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework Experience with Linux as an operating system, and application support Familiarity with site reliability concepts, principles, and practices Proficient knowledge of observability such as white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, and Splunk Familiarity with common networking technologies, and continuous integration and continuous delivery tools like Jenkins, GitLab, or Terraform Preferred qualifications, capabilities, and skills Proficient knowledge of financial services industry