Information technology specialist jobs in Idaho

Job Description Boise, ID, US Bilingual (Spanish - English) We are currently seeking a motivated bilingual (Spanish-English), customer-oriented Technical Support Specialist to fill an onsite, office-based support position. The primary objectives of the Technical Support Specialist are to develop and maintain a thorough and complete knowledge of all HydroPoint products (including, but not limited to WeatherTRAK, WaterCompass, and Baseline Product lines) in order to provide an exceptional level of support to HydroPoint customers, distributors, and specifiers. A successful Technical Support Specialist will have the ability to quickly identify a customer's need, provide timely solutions, and communicate those solutions to the customer to maximize customer satisfaction. This is an onsite, office-based position in our Boise, Idaho location. This team operates out of our Baseline, Inc. office which is a subsidiary of HydroPoint Data Systems, Inc. Key Responsibilities: Handle all in-bound customer support interactions (phone calls, email, web requests) Appropriately escalate technical support issues within the technical support team, and provide any data or support in order to facilitate a quick resolution to the customer's issues Maintain ongoing follow-up outreach and communication loop with customers to keep them informed of expected steps, timelines, status updates and problem resolutions Document case notes, troubleshooting details, action plans, and resolutions for all support interactions in the company CRM service case system (Salesforce) Use the company Return Authorization process to facilitate warranty product replacements Maintain clear and accurate records of all customer interactions Maintain a professional manner at all times Technical Customer Support Specialists must be able to communicate clearly and effectively with HydroPoint personnel, distribution and other channel partners, and customers Must be available to work a set day shift Monday-Friday (flexible schedule options are available) Other duties as assigned or directed by the company Required Skills & Experience: Spanish-English bilingual language skills A proven track record in a technical support, call center, and customer service position is required High School Diploma or equivalent Minimum of two years of technical customer support experience is strongly preferred Hardware and software technical troubleshooting background is highly desired Experience in irrigation principles and systems is preferred Experience with electrical and/or mechanical systems is preferred Experience with IoT, networks, and cellular communications is preferred Excellent written and verbal communication skills are required Proficient with Outlook, Microsoft Word, Microsoft Excel, and/or other basic computer-based communication tools Practical problem-solving, critical thinking, and troubleshooting skills Well-honed listening skills and ability to identify root cause problem statements An ability to diffuse high-pressure situations through effective communication and empathy A hunger to learn and the ability to flourish in a dynamic, high-growth entrepreneurial environment Self-starter with a hands-on approach to training and a desire for continued learning Positive attitude and ability to work well as part of a collaborative team Ability to quickly learn irrigation, electrical, and networking technology-related concepts and effectively apply the concepts to troubleshoot and help educate others Attention to detail and the ability to assess and prioritize multiple tasks efficiently Desired Characteristics: High school or equivalent (Required) Call center: 2 years (Preferred) Software troubleshooting: 2 years (Preferred) Customer support experience Technical support

**Responsibilities & Qualifications** **RESPONSIBILITIES** + Plans, delivers, and supports customer IT services, including installation, troubleshooting, user assistance, and training. + Diagnoses and resolves customer-reported incidents involving hardware, software, and network systems. + Performs analysis of user requirements and IT processes to enhance efficiency and service delivery. + Researches, identifies, and reports trends and patterns of recurring technical problems; recommends process or technical improvements. + Develops, updates, and maintains problem tracking databases and knowledge repositories. + Installs, configures, troubleshoots, and maintains IT hardware, software, and peripheral equipment. + Performs system and data backup and recovery operations. + Develops user training materials and conducts end-user computing and information systems training sessions. + Consults with users to identify IT needs and requirements; conducts feasibility studies and trade-off analyses to determine optimal solutions. + Prepares business cases and implementation plans for IT service improvements. + Ensures rigorous application of information security and cybersecurity policies, principles, and best practices across systems and processes. **REQUIRED QUALIFICATIONS** **Clearance** + Secret - IT-I (Tier 5/SSBI) Critical Sensitive Clearance **Certifications** + DoD 8570 IAT Level II Baseline Certification + COMPTIA Security+ CE + Cisco Certified Network Associate (CCNA) + COMPTIA Cybersecurity Analyst (CySA+) + Global Information Assurance Certification (GIAC) Global Industriel Cyber Security Professional (GICSP) + Global Information Assurance Certification (GAIC) Security Essentials Certification (GSEC) + Certified Network Defender (CND) + Systems Security Certified Practitioner (SSCP) + One of the following Google Cloud Platform: + Google Associate Cloud Engineer + Google Professional Cloud Architect + One of the following cloud or systems certifications: + AWS Certified Cloud Practitioner + AWS Certified Security - Specialty + AWS Certified Solutions Architect - Associate + AWS Certified Solutions Architect - Professional + AWS Certified SysOps Administrator + Microsoft Certified: Azure Administrator Associate + Microsoft Certified: Azure Solutions Architect Expert + Microsoft Certified Azure Security Engineer Associate + Oracle Cloud Infrastructure Cloud Operations + Red Hat Certified Engineer + Red Hat Certified System Administrator **Experience** + Six (6) years of progressive experience in the field of Information Processing. + Three (3) years of specialized experience in Information Processing involving a range of hardware and software solutions. + Two (2) years of hands-on experience installing, diagnosing, troubleshooting, and training customers in the use of software and hardware systems. **Desired Experience and Skills** + Three (3) years hands-on experience supporting Department of Defense (DoD) IT hosting solutions. + Experience administering Windows and Linux operating systems in large enterprise environments. + Proficiency and understanding of network fundamentals, VPNs, firewalls, and remote access solutions. + Strong analytical and problem-solving skills: Proficiency in problem-solving and troubleshooting complex issues, with the ability to analyze problems, identify root causes, communicate to management and implement effective solutions in a timely manner. **Overview** We are seeking an IT Support Specialist to join our team. TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at **************** . Apply now to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration. **Additional Job Information** **WORK ENVIRONMENT AND PHYSICAL DEMANDS** The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. + Location: Remote + Type of environment: Remote + Noise level: Medium + Work schedule: Schedule is day shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs. + Amount of Travel: 10% **PHYSICAL DEMANDS** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. **WORK AUTHORIZATION/SECURITY CLEARANCE** + U.S. Citizen + Secret Clearance **OTHER INFORMATION** Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment. **EQUAL EMPLOYMENT OPPORTUNITY** In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact *************** for assistance. **EQUAL EMPLOYMENT OPPORTUNITY** In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact *************** for assistance. \#remote #telework #linkedin \#LI-Remote (turn font to white) **Job Locations** _US-VA | US-AZ | US-AR | US-CT | US-ID | US-IN | US-IA | US-MI | US-MS | US-MO | US-KS | ..._ **ID** _2025-8636_ **Category** _Technical Support/Help Desk_ **Type** _Regular Full-Time_

id="is Pasted"> Under the supervision and direction of the IT Director, the Applied Business Software Specialist is responsible for assisting with maintaining daily operations of various custom business systems. Essential Duties and Responsibilities · Provides Tier 1 and Tier 2 desktop business software support for users onsite and remote. · Performs IT service provisioning (i.e. add/delete users, change of access, password resets, mailbox management). · Works with other departments and vendors on IT related projects. · Assists in the customization and adaptation of existing programs to meet users' requirements. · Completes other relevant duties as assigned. Qualifications · IT certification or IT degree or Associate's degree in Computer Science/Information Technology. · 1 - 3 years of proven working experience in the IT industry. · Strong communication skills and customer service orientation. · Problem solving and root‐cause determination skills. · Ability to work in a fast‐paced environment and manage numerous projects in a time‐sensitive manner. · Working knowledge of Windows XP/7/8/10, Macintosh iOS, Android, Mozilla Thunderbird, and Microsoft Office. · Working knowledge of Microsoft server administration, including but not limited to: Active Directory, File/Print, SQL, Windows 2003/2008/2012/2016/2019. · Must have a valid drivers' license. · Must participate in a rotating on‐call schedule for after‐hours support of business processes. Physical Demands The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand/sit; talk/hear/listen. The employee is frequently required to walk; sit; use hands, arms, or legs to handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee is occasionally required to climb or balance. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work Environment The work environment characteristics described are representative of those an employee encounter while performing the essential functions of this job. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and fumes or airborne particles. The employee is occasionally exposed to wet and/or humid conditions; outside weather conditions. The noise level in the work environment is usually mild to moderate.

Idaho National Laboratory is hiring a Scientific and Technical Information Specialist to work on our team. Our team works a 9x80 schedule located out of our Idaho Falls facility with every other Friday off. You will oversee the collection, organization, and dissemination of scientific and technical information, ensuring accuracy, timeliness, and accessibility. Responsibilities Include: Provide primary support and responsibility for the daily operation and technical processes of Scientific and Technical Information Program (STIP) and associated applications. Provide guidance and direction to programs for data management and storage process expectations and responsibilities. Assist programs with classification and export compliance reviews to clear documents/records for public release. Assist with installations of software, troubleshooting, and resolving issues for customers. Develop user accounts and system access. Coordinate activities for STIP system upgrades and system administration. Identify process automation, user experience, and system improvements for STIP applications and processes. Perform customer testing of improvements and enhancements to STIP systems and support Lab-wide STIP processes. Provide software management and oversight for the review, training, implementation, documentation, and assessment of STIP systems. Provide relevant STIP training to company, government, contractors, and other users. Responsible for documenting issues and submitting service requests for software engineering support. Provide guidance and recommendations to ensure customer needs and contractual requirements are met. May develop customer training materials, guidance documents and required quality procedures to support program applications. Other duties as assigned. Minimum Requirements: Bachelor's degree in applicable field. Relevant experience commensurate with level. Preferred: Relevant experience in data management, records management, document control systems. National Archives Federal Records Management Certificate of Federal Records Management ERA Access Certified Archivist (CA Job Information: The pay range for this position is Salary grade 410 ($46,392-$90,564). At Idaho National Laboratory compensation decisions are determined using factors such as education, relevant experience, and other credentials. Physical Requirements While performing the duties of this classification, the employee is frequently required to stand, walk, sit, stoop, kneel, bend, use hands to handle materials, manipulate tools, type on a keyboard, reach with hands and arms, and operate job related equipment. The employee must occasionally lift and/or move up to 35 pounds without assistance. Sufficient visual acuity and hearing capacity to perform the essential functions and interact with people is required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Benefits and Relocation Medical, Dental, Vision, and Flexible Spending Accounts 401(k) with a 4.2% employer contribution and up to 4.8% match Paid time off (personal leave) Employee Education Program (tuition assistance) Comprehensive Relocation Package Benefit eligibility subject multiple factors, including employment status and position classification. INL is a science-based, applied engineering national laboratory dedicated to supporting the U.S. Department of Energy's mission in nuclear energy research, science, and national defense. With more than 6,300 scientists, researchers, and support staff, the laboratory works with national and international governments, universities and industry partners to change the world's energy future and secure our nation's critical infrastructure. INL Mission Our mission is to discover, demonstrate and secure innovative nuclear energy solutions, other clean energy options and critical infrastructure. INL Vision Our vision is to change the world's energy future and secure our nation's critical infrastructure. Selective Service Requirements To be eligible for employment at INL males born after December 31, 1959 must have registered with the Selective Service System (SSS). For more information see ************ Equal Employment Opportunity Idaho National Laboratory (INL) is an Equal Employment Opportunity (EEO) employer. It is the policy of INL to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Reasonable Accommodation We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Other Information When applying to positions please provide a resume and answer all questions on the following screens. Applicants, who fail to provide a resume or answer the questions, may be deemed ineligible for consideration. INL does not accept resumes from third party vendors unsolicited.

Job Family: BPIT Job Title: IT Support Analyst Role Summary: The IT Support Team supports ONE North America users by resolving technical problems and building solutions that cover a multitude of technical disciplines. This position provides both first and second level IT support, designs and implements solutions related to end-user compute, and serves as a resource to other Business Process Information Technology teams. IT Support Team members work directly with internal customers and are the primary representatives of the IT department to internal customers. Additional Responsibilities: Provide first and second level support for a variety of hardware and software issues for 900+ users in the USA and Canada. Identify, research and resolve technical problems Support activities including problem recognition, research, isolation, resolution and follow-up with affected parties Document and record problem information gathering and resolution steps in a consistent and organized manner using the company's Service Now system. Perform IT operational and maintenance tasks, as assigned Perform audits and documentation for IT inventory (hardware and software) and system access Responsible for user registration and role setting for business systems Manage projects and other work, as assigned Prepare RFP's, bid proposals, contracts, scope of work reports, other documentation for IT projects and efforts Setup and Configure ONE Voice software, Contact Center Software, Google Workspace Enterprise Account, and Smartphones. Troubleshoot VPN, Printers, MS Windows, third-party hardware and software, and virus removal. Manage and execute clear communication of all issues, outages, and breakages to the business, Tier 2 support, and internal/external development teams Deploy and administer technology solutions Collaborate with Global and other regional technology teams for solutions Core Required Skills and Competencies: Work experience demonstrating innovative solutions and the ability to multitask, high level of verbal and written communication skills, analytical skills, and team-player outlook. Highly motivated with the ability to work independently and as part of a team Ability to evaluate data, analyze, and problem solve. Very strong communication and collaborative skills. Must be able to communicate and interact effectively with individuals across departments and across all levels, from staff to senior management. Function-Specific Required Skills and Competencies: Strong knowledge of supporting Windows 10 and 11 Laptops, iOS products, Android products, and Chromebooks. Working knowledge of Google Workspace Enterprise or demonstrate a willingness to learn Experience with and understanding of networking, SD-Wan, IT Security, and modern IT Service Management. Some travel and flexibility in work hours is required. Ability to take part in on-call rotation is required. Required Minimum Years Experience: 2+ years of modern systems management 2+ years of application and cloud service management 3+ years of desktop and application IT Support 3+ years customer service experience in IT Support Required Minimum Education: Technical and/or College degree preferred Resumes may be submitted to: *************************** To learn more about Ocean Network Express NA and other available opportunities, please visit us at the below link: *************************** Ocean Network Express provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #JIL #ZR What we offer: Opportunities available with hybrid working arrangements Total rewards package including medical, dental, vision, life insurance, short-term and long-term disability, 401K plan

Job Family: BPIT Job Title: IT Support Analyst Role Summary: The IT Support Team supports ONE North America users by resolving technical problems and building solutions that cover a multitude of technical disciplines. This position provides both first and second level IT support, designs and implements solutions related to end-user compute, and serves as a resource to other Business Process Information Technology teams. IT Support Team members work directly with internal customers and are the primary representatives of the IT department to internal customers. Additional Responsibilities: Provide first and second level support for a variety of hardware and software issues for 900+ users in the USA and Canada. Identify, research and resolve technical problems Support activities including problem recognition, research, isolation, resolution and follow-up with affected parties Document and record problem information gathering and resolution steps in a consistent and organized manner using the company's Service Now system. Perform IT operational and maintenance tasks, as assigned Perform audits and documentation for IT inventory (hardware and software) and system access Responsible for user registration and role setting for business systems Manage projects and other work, as assigned Prepare RFP's, bid proposals, contracts, scope of work reports, other documentation for IT projects and efforts Setup and Configure ONE Voice software, Contact Center Software, Google Workspace Enterprise Account, and Smartphones. Troubleshoot VPN, Printers, MS Windows, third-party hardware and software, and virus removal. Manage and execute clear communication of all issues, outages, and breakages to the business, Tier 2 support, and internal/external development teams Deploy and administer technology solutions Collaborate with Global and other regional technology teams for solutions Core Required Skills and Competencies: Work experience demonstrating innovative solutions and the ability to multitask, high level of verbal and written communication skills, analytical skills, and team-player outlook. Highly motivated with the ability to work independently and as part of a team Ability to evaluate data, analyze, and problem solve. Very strong communication and collaborative skills. Must be able to communicate and interact effectively with individuals across departments and across all levels, from staff to senior management. Function-Specific Required Skills and Competencies: Strong knowledge of supporting Windows 10 and 11 Laptops, iOS products, Android products, and Chromebooks. Working knowledge of Google Workspace Enterprise or demonstrate a willingness to learn Experience with and understanding of networking, SD-Wan, IT Security, and modern IT Service Management. Some travel and flexibility in work hours is required. Ability to take part in on-call rotation is required. Required Minimum Years Experience: 2+ years of modern systems management 2+ years of application and cloud service management 3+ years of desktop and application IT Support 3+ years customer service experience in IT Support Required Minimum Education: Technical and/or College degree preferred Resumes may be submitted to: *************************** To learn more about Ocean Network Express NA and other available opportunities, please visit us at the below link: *************************** Ocean Network Express provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #JIL #ZR What we offer: Opportunities available with hybrid working arrangements Total rewards package including medical, dental, vision, life insurance, short-term and long-term disability, 401K plan

It's fun to work in a company where people truly BELIEVE in what they're doing! Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients. Ricochet POS, part of the Fullsteam organization, provides an affordable, cutting-edge software solution for the consignment, resale, and retail industries. Our customers benefit from a wide range of integrations and features that help them efficiently manage both brick-and-mortar and online operations. As a growing software company, we are dedicated to offering a better, more modern way for small business owners to run their stores. We are seeking driven, customer-centric individuals who are excited to work with a small but mighty team that values collaboration, innovation, and helping businesses thrive. This role offers an excellent opportunity to gain meaningful experience in the fast-expanding world of cloud-based/SaaS solutions. For those with existing experience in this field, it provides a chance to deepen your expertise and grow with a rapidly expanding organization that genuinely appreciates its employees. Job Summary: The Customer Technical Support Specialist provides frontline support to Ricochet POS users, helping them navigate our cloud-based POS system and resolve technical or account-related issues. This role serves as the primary contact for inbound inquiries, ensuring timely resolutions, clear communication, and positive customer experiences. Collaborating with internal teams, the specialist supports customer needs, assists with product knowledge, identifies upsell opportunities, and contributes to the overall success of our growing SaaS organization. Responsibilities and Duties: Develop in-depth knowledge of our cloud-based point-of-sale (POS) software solution. Build a general understanding of consignment and vendor-based stores and their operational needs. Serve as the primary point of contact for customers through inbound support channels. Assist and guide non-technical customers with clear, easy-to-understand communication. Handle complaints in a timely manner, de-escalate when necessary, and own the issue escalation process-ensuring proper analysis, resolution, communication, and documentation. Coordinate with various teams to reach out to customers who need assistance or account guidance. Collaborate with internal departments to support customers whose needs extend beyond the support team. Develop a working knowledge of all company services and offerings. Upsell additional products and services to existing customers. Complete other tasks assigned by Management. Skills and Competencies: A self-starting, positive team-player who enjoys collaboration, with strong drive and motivation to succeed Strong computer skills, including Intercom, Salesforce, Microsoft Office Suite (including Teams) Strong problem-solving abilities Detail-oriented with the ability to multitask effectively Willingness and initiative to take on new responsibilities and projects as they arise People-oriented with excellent listening skills and enthusiasm for solving customer problems Ability to manage and align with customer expectations Desire in learning the consignment and vendor-based business models Strong written, phone, presentation, and interpersonal communication skills Highly organized with strong time management abilities Dependable with a keen sense of accountability in meeting work commitments Consistently punctual and able to maintain steady, reliable work performance Comfortable working independently as part of a small team without the need for micromanagement Experience and Education Requirements: At least four years of relevant customer support experience Powerful desire to learn and grow Prior experience supporting computer software Ability to work Saturdays Ability to work on-call Experience in a support center environment Background supporting cloud-based/SaaS software solutions Experience supporting website services and/or ecommerce solutions Experience working with consignment and/or vendor-based stores Knowledge of POS software, payment terminals/processing, CRM, and/or helpdesk tools High school diploma or higher education Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.

Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms. Provides hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Serves as escalation point for Level 1 and Level 2 troubleshooting. ASM Research provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and counseling to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video chat, email, or postal mail and include non-medical counseling; financial counseling; tax assistance; spouse education and career information; adoption information; child care; Exceptional Family Member Programs (EFMPs); deployment support; disability information; elder care; educational services for adults, children, and youth; relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military benefits; relationship support; skill building services for parenting; spouse relocation and transition; peer-to-peer support; and support for everyday issues (e.g., locating a plumber or automobile mechanic). Military OneSource Tier II Help Desk Technicians provide technical troubleshooting and assistance to Military OneSource program users for the program's cloud computing environment, desktop applications, and cloud-based telephony client, resolving support requests while meeting customer satisfaction and continuous service delivery demands. **Job Responsibilities** + Assists users with logged IT-related incidents when called upon. + Responsible for taking ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible, usually by remote diagnosis on the phone or via Internet online support. + When necessary, elevates issue to the appropriate Tier III resources for cloud computing orcloud-based telephony support. + Maintains excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization. + Plans and implements complex changes on production systems. + Analyzes and assesses the impact and risk of complex risk changes on production systems. + Resolves escalated Level 1/2 incidents affecting the operation/availability of production systems, through troubleshooting and implementing the most complex fixes. + Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions). + Performs major upgrades of systems and associated products/software solutions. **Minimum Qualifications** + US citizen and fluent English speaker + Current, active DoD Secret Security Clearance + Bachelor's degree and 5 years of experience providing computer/network user support in a help desk environment (additional 4 years of work experience may be considered in lieu of Bachelor's degree) + Excellent customer service and communications skills + Solid working knowledge of standard computer software (Microsoft Office business suite to include Outlook, Word, Excel, PowerPoint, and Project). **Other Job Specific Skills** + Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams. + Applies standard methodology, techniques, procedures and criteria. + Ability to analyze, troubleshoot and resolve complex system hardware, software or networking related problems. + Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees. + Exceptional customer service skills. + Experience with cloud infrastructure, digital workspace, and storage technology. + ITIL Foundations + AWS Cloud Practitioner + CompTIA A+ CompTIA Cloud **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $28.51 - $41.35 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Job DescriptionSummary Our client is a leading Managed IT Solutions Company located in Boise, ID and they are in need of an IT Helpdesk Support Level II, who has Managed Services Provider (MSP) experience. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software. Duties & Responsibilities End-User assistance Point person with Windows Desktop related issues Assist with Windows Servers Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Network Services and Equipment Installation LAN/WAN Installation and Maintenance Support Network Hardware Support and Installation Door card access, wander guard, lighting, HVAC Qualifications & Requirements Must have worked for an MSP (managed services provider) in the past. Three (3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support History of network and firewall administration (Sonicwall & Meraki). RMM experience with NinjaOne, Connectwise, Kaseya, or DattoRMM. PSA Ticketing Experience with Autotask or Connectwise. Basic knowledge of network, server, and workstation troubleshooting knowledge. Excellent customer service skills (courteous, tactful, and professional demeanor). Excellent written and verbal communication skills, with experience presenting to groups. Reliable work ethic. A willingness to learn and grow

Job DescriptionSummary Our client is a leading Managed IT Solutions Company located in Boise, ID and they are in need of an IT Helpdesk Support Level II, who has Managed Services Provider (MSP) experience. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software. Duties & Responsibilities End-User assistance Point person with Windows Desktop related issues Assist with Windows Servers Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Network Services and Equipment Installation LAN/WAN Installation and Maintenance Support Network Hardware Support and Installation Door card access, wander guard, lighting, HVAC Qualifications & Requirements Must have worked for an MSP (managed services provider) in the past. Three (3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support History of network and firewall administration (Sonicwall & Meraki). RMM experience with NinjaOne, Connectwise, Kaseya, or DattoRMM. PSA Ticketing Experience with Autotask or Connectwise. Basic knowledge of network, server, and workstation troubleshooting knowledge. Excellent customer service skills (courteous, tactful, and professional demeanor). Excellent written and verbal communication skills, with experience presenting to groups. Reliable work ethic. A willingness to learn and grow Employment Type: Full time Location: Boise, ID

Job Description Tier 2 Help Desk Technician - Bytagig At Bytagig, we're more than just an IT service provider - we're a dedicated partner to small businesses, startups, and entrepreneurs. Whether acting as your full-scale internal IT department or supporting your in-house team, our mission is simple: help your business run efficiently today while preparing for tomorrow's growth. We take a people-first approach to technology, ensuring every client receives personal, attentive service tailored to their unique needs. With a deep passion for IT, a drive for continuous improvement, and a commitment to doing whatever it takes, the Bytagig team is here to help you succeed. Our team thrives on curiosity, accountability, and fun - because we believe great service starts with a great culture. At Bytagig, you won't just be another cog in the machine - you'll be part of a team that values innovation, integrity, and growth. Here's what you can expect when you join us: A supportive and collaborative environment where your voice matters Opportunities to grow your skills, tackle challenging projects, and make a real impact A culture that celebrates learning, accountability, and having fun along the way A team that's passionate about technology and people If you're driven by purpose, eager to learn, and ready to be part of something meaningful - we'd love to meet you. Bytagig is a great place to grow your career! You will be exposed to a variety of technologies, and if you possess a strong work ethic and a desire to expand your IT expertise, we encourage you to apply! Learn more about us: Bytagig About Page The Tier 2 Help Desk Technician handles advanced IT support requests and escalations from Tier 1 staff. This role requires expertise in network, server, and VOIP administration, with the ability to proactively maintain, monitor, and optimize client IT systems. The position is on-site and requires frequent client site visits in the Boise area. Responsibilities Provide friendly, timely, and effective IT support to clients, ensuring a positive experience Troubleshoot, analyze, and resolve complex technical issues across networks, servers, VOIP, and end-user devices Monitor and maintain client systems proactively using advanced tools and solutions Deploy, configure, and maintain desktops, laptops, servers, network devices, firewalls, and VOIP systems Collaborate with Tier 1 technicians to diagnose, escalate, and resolve issues efficiently Apply diagnostic techniques to identify root causes, recommend solutions, and implement fixes Document all support actions, system changes, and resolutions in the tracking system Train users on proper use of hardware, software, and network resources Provide on-site client support regularly and assist with project delivery as needed Test and maintain system capabilities to ensure optimal performance Perform all other duties as assigned Qualifications High school diploma or GED required; relevant IT certifications a plus (e.g., Microsoft, Cisco, CompTIA) Valid Driver's License required 3+ years' experience in Tier 2 or equivalent IT support role, preferably at an MSP Strong experience in network administration, including LAN/WAN, routing, switching, firewalls, and wireless networks Strong experience in server administration, including Windows Server, Active Directory, and Office 365 environments VOIP system administration experience Proficient in troubleshooting hardware, software, and networking issues across a variety of platforms Ability to manage a flexible schedule and work on-site at client locations Excellent communication skills, able to translate technical information to non-technical users Physical Requirements Ability to lift and carry up to 40-50 lbs Comfortable working on ladders up to 10 feet Able to use basic hand tools (tools provided) Work Location & Schedule Monday - Friday 100% on-site at 9300 W Overland Rd, Boise, ID Compensation & Benefits Hourly pay: $24-$27/hour Benefits include medical and dental insurance, 401K with company match, PTO, and professional development assistance EEO Statement Bytagig is committed to being an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Powered by JazzHR PyYJbS1437

The IT Support Specialist is primarily responsible for responding to client inquiries for technical assistance and ensuring courteous, timely and effective resolution of client issues. Problem resolution will involve the use of diagnostic and support request tracking tools, as well as require that the individual give remote support at the desktop and server level, escalating and coordinating support actions with other staff as needed. In addition, the IT Support Specialist is responsible for establishing and building relationships with clients by demonstrating willingness to pursue improved courses of action, delivering products and services that best serve client needs and using client feedback as a basis for improving service. The IT Support Specialist serves as an extension of the local facilities team after normal business hours, ensuring the facility is staffed for emergency response and physical security. This position is required to be on site. Hours are: 6a - 6p Sun/Mon/Tue alternating Wed Essential Functions: Provide initial analysis and triage for issues reported through phone calls, monitoring alerts from client and internal infrastructure, or service portal to gather all pertinent information, assess urgency, and facilitate resolution Monitor critical infrastructure and security systems supporting the local facility. Escort for Data Center and provide Smart / Remote hands support Respond to requests for technical assistance in person, via phone, and electronically, based on urgency Diagnose, research, and resolve technical hardware, software, application, and performance issues. Escalate as necessary and work with 3rd-party providers when needed. Proactively update users on status, document resolutions and perform timely follow-ups in accordance with established policy/standards Requirements Qualifications: Associate degree in Computer Science, Information Systems or related field, or equivalent work experience One + year experience in customer service role providing technical support ITIL v3 or v4 Foundation certification or 1 year's work experience in an ITIL environment preferred IT-related certifications preferred (CompTIA A+, Network+, Server+, CCNA or Microsoft) Above average desktop/laptop/network/hardware/software/application troubleshooting skills Microsoft Server Technologies, VMWare Windows Operating Systems, Active Directory, O365 Compensation: The compensation for this position is $37,595 - 50,470 annually. Final offer amounts are determined by multiple factors including experience and skillsets.

Primary Purpose We're looking for a proactive and technically skilled Systems/Server Administrator to support and maintain our server infrastructure, operating systems, and enterprise applications. This role can be scaled from entry-level (Tier 1) to strategic leadership (Lead), depending on experience and organizational needs. You'll play a key role in ensuring system reliability, performance, and security across our IT environment. The Systems Admin III role is a technical leadership role working in the IT Infrastructure team, having advanced experience and education in managing different on-premises and cloud-based systems infrastructures. They are responsible for implementing and maintaining Business Continuity and Disaster Recovery preparations, as well as hardware lifecycle schedules for all server and storage systems in the company. Maintaining Active Directory and Group Policy standards and structures on premises and in Azure cloud is also critical to success in this role, along with documenting standards and procedures for the operations teams to follow to ensure consistent, secure, and stable success. A Systems Admin III is integral to data security, stability and integrity. Being capable of identifying and resolving root cause issues, as well as providing analysis of incidents and methods to mitigate that weakness is required strengths for the position. The candidate will collaborate with other members of the Development and Operations teams to implement projects and changes and support the overall business goals. A qualified candidate will be proactive in identifying organizational needs both in the present as well as future needs and can develop and leading projects to meet those needs. Essential Duties and Responsibilities · Tier I o Monitor system health and respond to basic alerts o Perform routine maintenance tasks (patching, backups) o Assist with user account provisioning and access control o Document procedures and escalating complex issues o Be primary escalation point for IT Operations on server infrastructure issues · Tier II o Configure and maintain Windows/Linux servers o Manage Active Directory, DNS, DHCP, and file systems o Support virtualization platforms (VMware, Hyper-V, HP VME) o Troubleshoot performance issues and apply fixes o Support cloud and hosted environments such as Azure, AWS, GCP o Maintain Microsoft 365 environment. · Tier III o Design and implement server infrastructure solutions o Lead system upgrades, migrations, and integrations o Manage enterprise applications (Exchange, SQL Server, etc.) o Implement and monitor security protocols and compliance o Design and develop Azure and on-premises virtual and physical resources to support business needs. o Configure, manage, and secure storage systems (Qumulo, HPE, Alletra). o Provide support for IT Operations team for any tasks and work beyond their ability or access o Coordinate with other IT Infrastructure and Operations teams o Build KB articles and SOP for standardized support and escalation processes · Lead o Oversee infrastructure strategy and roadmap o Mentor junior admins and manage team performance o Coordinate cross-departmental IT initiatives o Develop disaster recovery and business continuity plans o Identify, present, organize and complete projects o Identify and present technology solutions to support business operations now and in the future. o Maintain and develop policies and procedures to support systems and business operations. Other Duties and Responsibilities · Other duties assigned as needed. Required Qualifications · All Tiers o Understanding of network protocols, firewalls, VPNs o Familiarity with DHCP, DNS, Group Policy o Effective communication skills. o Strong documentation skills. o Initiative-taking and independent time management. · Tier I o Associate's degree in IT, Systems Administration or related field § Experience can be used in place of education o 0-2 years' experience in systems administration o Basic knowledge of Windows/Linux OS o Familiarity with ticketing systems and IT documentation · Tier II o Bachelor's Degree in IT, Systems Administration or related field § Experience can be used in place of education o 2-4 years' experience o Hands-on experience with server configuration and maintenance o Working knowledge of virtualization and storage systems · Tier III o Bachelor's Degree in IT, Systems Administration or related field § Experience can be used in place of education o 4-7 years' experience o Strong understanding of enterprise systems and security o Experience with scripting (PowerShell, Bash) and automation o Exposure to DevOps tools and the CI/CD pipeline · Lead o 7+ years' experience o Proven leadership in systems architecture and team management o Certifications: MCSE, RHCE, VMware VCP, or equivalent preferred o Understanding of ITIL practices Preferred Qualifications · Tier I o CompTIA Network+ o CompTIA Server+ · Tier II o AZ-900 o CompTIA Security+ o CompTIA Cloud+ · Tier III o AZ-104 o AZ-800 · Lead o CAPM o ITIL V4 Foundation

The area of responsibility for the Intern is to assist with the ongoing maintenance and the evolution of ICCU's Business Intelligence ecosystem. This includes Data warehouse data and related components, Sharepoint, PowerBI reporting, and associated projects. The intern position will work with Data Engineers to help ensure that ICCU Data Warehouse and Business Intelligence systems are evolving by implementation of best practices. *This position could be located in Chubbuck or Meridian* Assist with various IT projects and tasks to gain understanding of how technology is implemented and used within the organization. Assist in a wide variety of team projects, participate in team meetings, and gain experience working in a professional corporate environment. Work with Data Engineers to gain hands on practical experience of the Business Intelligence functions and IT department responsibilities, providing support to deliver appropriate issue resolution. Learn and develop the essential IT skills around troubleshooting and proper communication to provide daily issue resolution as reported by end users. Assist in team projects and assigned tasks including testing system updates and bug fixes. Identify defects / bugs, document testing result, and communicate findings to manager. As assigned, work on auditing various systems and user configurations. Document and communicate audit results with manager and work with proper team to correct any findings. Develop and refine planning, organizational, and time management skills. Gain experience working under general supervision. Other duties as assigned. Qualified candidates must be enrolled in accredited college or university working towards a degree in a data science, software development, or related IT field. Success driven with a respectable GPA and an anticipated graduation within two years. Able to dedicate 15-20 hours a week while maintaining a responsible balance between school and work schedules. Candidates will be selected based on their qualifications and their ability to work at the Pocatello campus and have the desire to build a lasting career in IT. Ability to always maintain the confidentiality of the Credit Union and member records. Performance Standard: High level of professionalism with a demonstrated ability to work well with others. Quick learner, motivated individual with natural analytical, problem solving, and root cause analysis skills. Ability to effectively communicate verbally and with written communication required, including presentation of basic concepts in easily understood ways. Ability to confidently interact at multiple levels in the organization and lead cross-departmental team projects. Attention to detail on many concurrent projects and initiatives. A demonstrated cooperative and positive attitude toward members and other Credit Union staff. Ability to work with minimal supervision. Must be willing to comply with the Bank Secrecy Act and USA Patriot Act as implemented by Idaho Central Credit Union. The above statements reflect the general details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be inherent of the job. Must be eligible for membership at ICCU to obtain employment. ICCU is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, age, disability, protected veteran status or other characteristics protected by law.

Job Description Boise Cascade is looking for an organized and detail-oriented individual to join our team. Boise Cascade has been in the business of manufacturing wood products and distributing building materials for over half a century. Today we're one of the largest manufacturers of plywood and engineered wood products in North America - and the only wholesale stocking distributor for building products that can service the entire United States. Because our business is built on relationships, our employees are critical to our success. And we're committed to investing in them. Opportunity/Project Duties Understand how to write documentation or prepare help screens for users, operations, and future program maintenance. Learn about system enhancements by discussing change requirements with users and other analysts. Work in a team software development environment to review code, make enhancements, and test changes. Additional projects include systems enhancement or programming involving data extraction, data creation, updating multiple files, storage and databases, data presentation, as well as reporting. Qualifications Possess good communication and interpersonal skills. Ability to understand Java or other object-oriented programming (OOP) language Have a general understanding of how to work with an IDE and source control Be able to design simple web pages with user input fields and have some experience with modern front-end framework (i.e. Vue, React) Excellent organization skills and attention to detail. General office experience, knowledgeable in the basic operation of standard telecommunications and office equipment. Computer Skills required; Microsoft Office 365 and OneNote. Skills You Will Develop Adaptability and openness to change and ability to anticipate problems and provide innovative solutions through data driven analytics. Knowledge of industry standards, best practices, and technological advances that maximize operating efficiency. How to communicate effectively in individual and group situations adjusting language or terminology to the characteristics and needs of the audience. Detailed knowledge of software development in support of financial systems for a large company Understand project management concepts, systems, and techniques.

Boise, ID, US Bilingual (Spanish - English) We are currently seeking a motivated bilingual (Spanish-English), customer-oriented Technical Support Specialist to fill an onsite, office-based support position. The primary objectives of the Technical Support Specialist are to develop and maintain a thorough and complete knowledge of all HydroPoint products (including, but not limited to WeatherTRAK, WaterCompass, and Baseline Product lines) in order to provide an exceptional level of support to HydroPoint customers, distributors, and specifiers. A successful Technical Support Specialist will have the ability to quickly identify a customer's need, provide timely solutions, and communicate those solutions to the customer to maximize customer satisfaction. This is an onsite, office-based position in our Boise, Idaho location. This team operates out of our Baseline, Inc. office which is a subsidiary of HydroPoint Data Systems, Inc. Key Responsibilities: Handle all in-bound customer support interactions (phone calls, email, web requests) Appropriately escalate technical support issues within the technical support team, and provide any data or support in order to facilitate a quick resolution to the customer's issues Maintain ongoing follow-up outreach and communication loop with customers to keep them informed of expected steps, timelines, status updates and problem resolutions Document case notes, troubleshooting details, action plans, and resolutions for all support interactions in the company CRM service case system (Salesforce) Use the company Return Authorization process to facilitate warranty product replacements Maintain clear and accurate records of all customer interactions Maintain a professional manner at all times Technical Customer Support Specialists must be able to communicate clearly and effectively with HydroPoint personnel, distribution and other channel partners, and customers Must be available to work a set day shift Monday-Friday (flexible schedule options are available) Other duties as assigned or directed by the company Required Skills & Experience: Spanish-English bilingual language skills A proven track record in a technical support, call center, and customer service position is required High School Diploma or equivalent Minimum of two years of technical customer support experience is strongly preferred Hardware and software technical troubleshooting background is highly desired Experience in irrigation principles and systems is preferred Experience with electrical and/or mechanical systems is preferred Experience with IoT, networks, and cellular communications is preferred Excellent written and verbal communication skills are required Proficient with Outlook, Microsoft Word, Microsoft Excel, and/or other basic computer-based communication tools Practical problem-solving, critical thinking, and troubleshooting skills Well-honed listening skills and ability to identify root cause problem statements An ability to diffuse high-pressure situations through effective communication and empathy A hunger to learn and the ability to flourish in a dynamic, high-growth entrepreneurial environment Self-starter with a hands-on approach to training and a desire for continued learning Positive attitude and ability to work well as part of a collaborative team Ability to quickly learn irrigation, electrical, and networking technology-related concepts and effectively apply the concepts to troubleshoot and help educate others Attention to detail and the ability to assess and prioritize multiple tasks efficiently Desired Characteristics: High school or equivalent (Required) Call center: 2 years (Preferred) Software troubleshooting: 2 years (Preferred) Customer support experience Technical support

Our client is a leading Managed IT Solutions Company located in Boise, ID and they are in need of an IT Helpdesk Support Level II, who has Managed Services Provider (MSP) experience. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software. Duties & Responsibilities End-User assistance Point person with Windows Desktop related issues Assist with Windows Servers Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Network Services and Equipment Installation LAN/WAN Installation and Maintenance Support Network Hardware Support and Installation Door card access, wander guard, lighting, HVAC Qualifications & Requirements Must have worked for an MSP (managed services provider) in the past. Three (3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support History of network and firewall administration (Sonicwall & Meraki). RMM experience with NinjaOne, Connectwise, Kaseya, or DattoRMM. PSA Ticketing Experience with Autotask or Connectwise. Basic knowledge of network, server, and workstation troubleshooting knowledge. Excellent customer service skills (courteous, tactful, and professional demeanor). Excellent written and verbal communication skills, with experience presenting to groups. Reliable work ethic. A willingness to learn and grow

Job Description Job Family: BPIT Job Title: IT Support Analyst The IT Support Team supports ONE North America users by resolving technical problems and building solutions that cover a multitude of technical disciplines. This position provides both first and second level IT support, designs and implements solutions related to end-user compute, and serves as a resource to other Business Process Information Technology teams. IT Support Team members work directly with internal customers and are the primary representatives of the IT department to internal customers. Additional Responsibilities: Provide first and second level support for a variety of hardware and software issues for 900+ users in the USA and Canada. Identify, research and resolve technical problems Support activities including problem recognition, research, isolation, resolution and follow-up with affected parties Document and record problem information gathering and resolution steps in a consistent and organized manner using the company's Service Now system. Perform IT operational and maintenance tasks, as assigned Perform audits and documentation for IT inventory (hardware and software) and system access Responsible for user registration and role setting for business systems Manage projects and other work, as assigned Prepare RFP's, bid proposals, contracts, scope of work reports, other documentation for IT projects and efforts Setup and Configure ONE Voice software, Contact Center Software, Google Workspace Enterprise Account, and Smartphones. Troubleshoot VPN, Printers, MS Windows, third-party hardware and software, and virus removal. Manage and execute clear communication of all issues, outages, and breakages to the business, Tier 2 support, and internal/external development teams Deploy and administer technology solutions Collaborate with Global and other regional technology teams for solutions Core Required Skills and Competencies: Work experience demonstrating innovative solutions and the ability to multitask, high level of verbal and written communication skills, analytical skills, and team-player outlook. Highly motivated with the ability to work independently and as part of a team Ability to evaluate data, analyze, and problem solve. Very strong communication and collaborative skills. Must be able to communicate and interact effectively with individuals across departments and across all levels, from staff to senior management. Function-Specific Required Skills and Competencies: Strong knowledge of supporting Windows 10 and 11 Laptops, iOS products, Android products, and Chromebooks. Working knowledge of Google Workspace Enterprise or demonstrate a willingness to learn Experience with and understanding of networking, SD-Wan, IT Security, and modern IT Service Management. Some travel and flexibility in work hours is required. Ability to take part in on-call rotation is required. Required Minimum Years Experience: 2+ years of modern systems management 2+ years of application and cloud service management 3+ years of desktop and application IT Support 3+ years customer service experience in IT Support Required Minimum Education: Technical and/or College degree preferred Resumes may be submitted to: *************************** To learn more about Ocean Network Express NA and other available opportunities, please visit us at the below link: *************************** Ocean Network Express provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #JIL #ZR What we offer: Opportunities available with hybrid working arrangements Total rewards package including medical, dental, vision, life insurance, short-term and long-term disability, 401K plan

Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provides hardware/software support at the operating system-level across pre-defined server and network areas. Responsible for Level 1 basic level troubleshooting. + Implements routine changes on production systems per direction and guidance from Administrators. + Supports the integration of new technologies into existing infrastructure. + Resolves Level 1 incidents affecting the operation/availability of production systems, through troubleshooting and implementing known fixes. + Deploys standard repeatable build outs. + Supports the patching and maintenance of appropriate technologies (e.g. servers/databases/network/ storage/software solutions). + Supports routine backup strategies and disaster recovery tests. + Reviews system performance indicators and raises issues to more senior level team members. + Assists with monitoring vendors' release notes and contributes to the implementation of necessary upgrades and patches as required. + Maintains third-party tools. + May make proactive suggestions for service improvements. **Minimum Qualifications** + HS Diploma or GED; Bachelor's Degree in Information Technology, Computer Science or a related field preferred or equivalent relevant experience. + 1- 2 years of experience in information technology, systems administration or other IT related field. + Hours for this position are roughly 11P-8A ET including weekends. **Other Job Specific Skills** + Knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams. + Applies standard methodology, techniques, procedures and criteria. + Ability to troubleshoot and resolve basic/routine system hardware, software or networking related problems. + Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees. + Strong customer service skills. + Experience with cloud infrastructure, digital workspace, and storage technology a plus. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $20-$23/hr EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.