Become An Information Technology Specialist
Where do you want to work?
Working As An Information Technology Specialist
- Interacting With Computers
- Getting Information
- Making Decisions and Solving Problems
- Updating and Using Relevant Knowledge
- Communicating with Supervisors, Peers, or Subordinates
$82,000
Average Salary
What Does An Information Technology Specialist Do
How To Become An Information Technology Specialist
Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.
EducationEducation requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.
Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.
To keep up with changes in technology, many computer support specialists continue their education throughout their careers.
CertificationCertification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.
AdvancementMany computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.
Important QualitiesCustomer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.
Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.
Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.
Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.
Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.
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Information Technology Specialist jobs
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Information Technology Specialist Career Paths
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Senior Information Technology Specialist 4.4 years
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Information Technology Professional 4.0 years
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Senior Information Technology Engineer 3.9 years
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Information Technology Specialist Lead 3.7 years
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Information Technology Systems Director 3.5 years
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Information Technology Administrator 3.1 years
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Information Technology Generalist 3.0 years
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Information Technology Specialist 3.0 years
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Information Technology Consultant 2.8 years
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Information Systems Technician 2.7 years
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Information Technology Technician 2.6 years
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Information Technology Internship 0.6 years
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Computer Technician 9.4%
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Network Technician 6.2%
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Internship 4.2%
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Help Desk Analyst 4.1%
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Systems Analyst 3.7%
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Sales Associate 3.6%
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Programmer Analyst 3.6%
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Systems Engineer 3.4%
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Network Engineer 3.3%
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Consultant 2.9%
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Technician 2.9%
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Systems Administrator 13.2%
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Systems Engineer 5.4%
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Project Manager 5.2%
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Computer Technician 4.7%
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Network Technician 4.6%
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Network Engineer 4.5%
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Consultant 3.9%
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Help Desk Analyst 3.1%
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Business Analyst 3.0%
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Systems Analyst 2.8%
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Team Leader 2.7%
Average Length of Employment
Top Careers Before Information Technology Specialist
Top Careers After Information Technology Specialist
Information Technology Specialist Demographics
Gender
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Male
75.5% -
Female
22.3% -
Unknown
2.3%
Ethnicity
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White
75.6% -
Hispanic or Latino
11.5% -
Asian
9.4% -
Unknown
2.7% -
Black or African American
0.8%
Languages Spoken
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Spanish
46.0% -
French
11.2% -
German
5.7% -
Arabic
5.4% -
Chinese
4.3% -
Russian
4.1% -
Mandarin
3.2% -
Italian
3.0% -
Japanese
3.0% -
Korean
2.4% -
Portuguese
2.4% -
Hindi
1.5% -
Urdu
1.3% -
Carrier
1.1% -
Cantonese
1.1% -
Vietnamese
1.0% -
Polish
0.9% -
Hebrew
0.8% -
Turkish
0.8% -
Greek
0.8%
Information Technology Specialist
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Information Technology Specialist Education
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University of Phoenix
21.2% -
University of Maryland - University College
12.8% -
Strayer University
9.2% -
Community College of the Air Force
5.0% -
George Mason University
4.7% -
Western Governors University
4.6% -
Northern Virginia Community College
4.1% -
Kaplan University
4.0% -
Capella University
3.8% -
American InterContinental University
3.7% -
American University
3.0% -
Colorado Technical University
3.0% -
Pennsylvania State University
3.0% -
University of Maryland - College Park
2.9% -
Webster University
2.9% -
George Washington University
2.9% -
University of Houston
2.5% -
Central Texas College
2.4% -
Southern New Hampshire University
2.3% -
Ashford University
2.2% -
Computer Science 17.0%
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Information Technology 16.4%
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Business 14.9%
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Computer Networking 5.6%
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Information Systems 3.9%
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Computer Engineering 2.9%
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Criminal Justice 2.7%
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Management 2.2%
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Project Management 1.7%
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Communication 1.6%
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Accounting 1.6%
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General Studies 1.5%
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Finance 1.4%
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Education 1.3%
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Bachelors
41.9% -
Other
20.3% -
Masters
16.3% -
Associate
14.9% -
Certificate
4.3% -
Diploma
1.2% -
Doctorate
1.0% -
License
0.1%
Schools
Majors
Degrees
Information Technology Specialist
Unfortunately we don’t have enough data for this section.
Real Information Technology Specialist Salaries
Job Title
|
Company
|
Location
|
Start Date
|
Salary
|
|---|---|---|---|---|
| IT Specialist/Vp | Goldman Sachs Services LLC | Jersey City, NJ | Jul 30, 2015 | $179,400 - $225,000 |
| IT Specialist, VP | Goldman Sachs Services LLC | Jersey City, NJ | Sep 21, 2015 | $174,900 - $183,600 |
| Consulting IT Specialist | IBM Corporation | Cambridge, MA | Jul 07, 2015 | $155,000 |
| Consulting IT Specialist | IBM Corporation | Indianapolis, IN | Jun 09, 2015 | $155,000 |
| Consulting IT Specialist | IBM Corporation | Brookline, MA | Jun 09, 2015 | $155,000 |
| Consulting IT Specialist | IBM Corporation | Hartford, CT | Jun 09, 2015 | $155,000 |
| IT Specialist, Technology Solutions | TD Securities (USA) LLC | New York, NY | Mar 15, 2016 | $151,500 |
| Consulting IT Specialist | IBM Corporation | Mooresville, NC | Apr 22, 2016 | $148,560 |
| Consulting IT Specialist | IBM Corporation | Coppell, TX | Apr 22, 2016 | $148,560 |
| SAP IT Specialist Technical | Abbott Laboratories | Parkersburg, IL | Sep 24, 2015 | $147,576 |
| Consulting IT Specialist Manager | IBM Corporation | Edison, NJ | Oct 29, 2015 | $142,040 |
| Compliance IT Application Specialist II | MUFG Union Bank, N.A. | Jersey City, NJ | Jul 28, 2016 | $138,500 |
| IT Specialist | IBM Corporation | San Ramon, CA | Nov 19, 2015 | $138,050 |
| IT Specialist/Engineer 4 | Southern California Edison | Irwindale, CA | Oct 02, 2016 | $138,000 |
| IT Specialist | IBM India Private Limited | Montvale, NJ | Jun 22, 2015 | $81,315 |
| IT Specialist | IBM India Private Limited | Wayne, NJ | Feb 05, 2016 | $81,315 - $82,185 |
| IT Specialist | IBM India Private Limited | Englewood Cliffs, NJ | Jul 23, 2015 | $81,315 |
| IT Specialist | IBM India Private Limited | Wayne, NJ | Mar 05, 2016 | $81,315 - $82,185 |
| IT Specialist | IBM India Private Limited | Wayne, NJ | Apr 05, 2016 | $81,315 - $82,185 |
| IT Specialist | IBM India Private Limited | Wayne, NJ | May 17, 2016 | $81,315 - $82,185 |
| IT Specialist | IBM India Private Limited | Englewood Cliffs, NJ | Jul 30, 2015 | $81,315 |
| IT Specialist | IBM India Private Limited | New York, NY | Jul 19, 2016 | $81,315 - $82,187 |
| IT Specialist | IBM India Private Limited | Houston, TX | Jun 22, 2015 | $73,033 |
| IT Specialist | IBM India Private Limited | Houston, TX | Mar 14, 2016 | $73,033 - $74,825 |
| IT Specialist | IBM India Private Limited | Houston, TX | Aug 10, 2015 | $73,033 |
| IT Specialist | IBM India Private Limited | Houston, TX | Jul 09, 2015 | $73,033 |
| IT Specialist | IBM India Private Limited | Houston, TX | Feb 08, 2016 | $73,033 - $74,825 |
| IT Specialist | IBM India Private Limited | Houston, TX | Jul 20, 2016 | $73,033 - $74,825 |
| IT Specialist | IBM India Private Limited | Houston, TX | Jul 29, 2016 | $73,033 - $74,825 |
| IT Specialist | IBM India Private Limited | Houston, TX | Jun 02, 2015 | $73,033 |
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Top Skills for An Information Technology Specialist
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Top Information Technology Specialist Skills
- Computer Hardware
- Customer Service
- Active Directory
- Handle the installation, configuration and troubleshooting of microcomputer hardware, software applications and peripheral equipment.
- Provided technical and customer service to customers within the Office of Administrative Services organization.
- Worked on network problems regarding Active Directory.
- Develop procedures and guidelines for implementation and management of network administration.
- Provided help desk support for up to 50 employees.
Top Information Technology Specialist Employers
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