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Become An Information Technology Specialist

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Working As An Information Technology Specialist

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $82,000

    Average Salary

What Does An Information Technology Specialist Do

An Information Technology Specialist installs, updates, and makes minor repairs to personal computer hardware and software systems. They provide technical support to a business or organization's employees and train non-technical workers on the business's information systems.

How To Become An Information Technology Specialist

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.


Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.


Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.


Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Information Technology Specialist jobs

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Real Information Technology Specialist Salaries

Job Title Company Location Start Date Salary
IT Specialist/Vp Goldman Sachs Services LLC Jersey City, NJ Jul 30, 2015 $179,400 -
IT Specialist, VP Goldman Sachs Services LLC Jersey City, NJ Sep 21, 2015 $174,900 -
Consulting IT Specialist IBM Corporation Hartford, CT Jun 09, 2015 $155,000
Consulting IT Specialist IBM Corporation Cambridge, MA Jul 07, 2015 $155,000
Consulting IT Specialist IBM Corporation Indianapolis, IN Jun 09, 2015 $155,000
Consulting IT Specialist IBM Corporation Brookline, MA Jun 09, 2015 $155,000
IT Specialist, Technology Solutions TD Securities (USA) LLC New York, NY Mar 15, 2016 $151,500
Consulting IT Specialist IBM Corporation Coppell, TX Apr 22, 2016 $148,560
Consulting IT Specialist IBM Corporation Mooresville, NC Apr 22, 2016 $148,560
SAP IT Specialist Technical Abbott Laboratories Parkersburg, IL Sep 24, 2015 $147,576

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Top Skills for An Information Technology Specialist


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Top Information Technology Specialist Skills

  1. Computer Hardware
  2. Customer Service
  3. Active Directory
You can check out examples of real life uses of top skills on resumes here:
  • Handle the installation, configuration and troubleshooting of microcomputer hardware, software applications and peripheral equipment.
  • Provided technical and customer service to customers within the Office of Administrative Services organization.
  • Worked on network problems regarding Active Directory.
  • Develop procedures and guidelines for implementation and management of network administration.
  • Provided help desk support for up to 50 employees.

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