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Become An Information Technology Specialist

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Working As An Information Technology Specialist

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $82,000

    Average Salary

What Does An Information Technology Specialist Do

An Information Technology Specialist installs, updates, and makes minor repairs to personal computer hardware and software systems. They provide technical support to a business or organization's employees and train non-technical workers on the business's information systems.

How To Become An Information Technology Specialist

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Information Technology Specialist jobs

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Information Technology Specialist Career Paths

Information Technology Specialist
Information Technology Manager Director Of Information
Chief Information Officer
11 Yearsyrs
Network Engineer Systems Engineer Senior Software Engineer
Chief Technology Officer
11 Yearsyrs
Senior Systems Engineer Senior System Administrator
Data Center Manager
9 Yearsyrs
Project Manager General Manager Human Resources Manager
Director Of Human Resources
10 Yearsyrs
Systems Administrator Information Technology Manager
Director Of Information
10 Yearsyrs
Project Manager Information Technology Project Manager Director Of Information
Director Of Information Technology Services
12 Yearsyrs
Information Technology Analyst Systems Administrator Senior Network Engineer
Information Security Officer
12 Yearsyrs
Desktop Support Specialist Network Administrator
Information Systems Manager
6 Yearsyrs
Information Technology Consultant Information Technology Manager
Information Technology Director
10 Yearsyrs
Information Technology Analyst Business Analyst Information Technology Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Systems Administrator Network Engineer Network Administrator
Information Technology Manager
8 Yearsyrs
Desktop Support Specialist Systems Administrator Information Technology Manager
Infrastructure Manager
10 Yearsyrs
Information Technology Manager Project Manager Program Manager
Marketing Manager
6 Yearsyrs
Systems Engineer Project Engineer Engineering Manager
Operations Manager
7 Yearsyrs
Systems Engineer Senior Software Engineer Business Analyst
Product Manager
7 Yearsyrs
Business Analyst Information Technology Consultant Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Information Technology Consultant Information Technology Project Manager Senior Project Manager
Senior Product Manager
9 Yearsyrs
Program Manager Sales Consultant Solution Specialist
Solutions Manager
8 Yearsyrs
Business Analyst Senior Consultant Information Technology Manager
Technical Director
7 Yearsyrs
Network Engineer Network Administrator Director Of Information
Vice President Of Information Technology
12 Yearsyrs
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Information Technology Specialist Demographics

Gender

  • Male

    75.5%
  • Female

    22.3%
  • Unknown

    2.3%

Ethnicity

  • White

    75.6%
  • Hispanic or Latino

    11.5%
  • Asian

    9.4%
  • Unknown

    2.7%
  • Black or African American

    0.8%
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Languages Spoken

  • Spanish

    46.0%
  • French

    11.2%
  • German

    5.7%
  • Arabic

    5.4%
  • Chinese

    4.3%
  • Russian

    4.1%
  • Mandarin

    3.2%
  • Italian

    3.0%
  • Japanese

    3.0%
  • Korean

    2.4%
  • Portuguese

    2.4%
  • Hindi

    1.5%
  • Urdu

    1.3%
  • Carrier

    1.1%
  • Cantonese

    1.1%
  • Vietnamese

    1.0%
  • Polish

    0.9%
  • Hebrew

    0.8%
  • Turkish

    0.8%
  • Greek

    0.8%
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Information Technology Specialist

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Information Technology Specialist Education

Information Technology Specialist

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Real Information Technology Specialist Salaries

Job Title Company Location Start Date Salary
IT Specialist/Vp Goldman Sachs Services LLC Jersey City, NJ Jul 30, 2015 $179,400 -
$225,000
IT Specialist, VP Goldman Sachs Services LLC Jersey City, NJ Sep 21, 2015 $174,900 -
$183,600
Consulting IT Specialist IBM Corporation Cambridge, MA Jul 07, 2015 $155,000
Consulting IT Specialist IBM Corporation Indianapolis, IN Jun 09, 2015 $155,000
Consulting IT Specialist IBM Corporation Brookline, MA Jun 09, 2015 $155,000
Consulting IT Specialist IBM Corporation Hartford, CT Jun 09, 2015 $155,000
IT Specialist, Technology Solutions TD Securities (USA) LLC New York, NY Mar 15, 2016 $151,500
Consulting IT Specialist IBM Corporation Mooresville, NC Apr 22, 2016 $148,560
Consulting IT Specialist IBM Corporation Coppell, TX Apr 22, 2016 $148,560
SAP IT Specialist Technical Abbott Laboratories Parkersburg, IL Sep 24, 2015 $147,576
Consulting IT Specialist Manager IBM Corporation Edison, NJ Oct 29, 2015 $142,040
Compliance IT Application Specialist II MUFG Union Bank, N.A. Jersey City, NJ Jul 28, 2016 $138,500
IT Specialist IBM Corporation San Ramon, CA Nov 19, 2015 $138,050
IT Specialist/Engineer 4 Southern California Edison Irwindale, CA Oct 02, 2016 $138,000
IT Specialist IBM India Private Limited Montvale, NJ Jun 22, 2015 $81,315
IT Specialist IBM India Private Limited Wayne, NJ Feb 05, 2016 $81,315 -
$82,185
IT Specialist IBM India Private Limited Englewood Cliffs, NJ Jul 23, 2015 $81,315
IT Specialist IBM India Private Limited Wayne, NJ Mar 05, 2016 $81,315 -
$82,185
IT Specialist IBM India Private Limited Wayne, NJ Apr 05, 2016 $81,315 -
$82,185
IT Specialist IBM India Private Limited Wayne, NJ May 17, 2016 $81,315 -
$82,185
IT Specialist IBM India Private Limited Englewood Cliffs, NJ Jul 30, 2015 $81,315
IT Specialist IBM India Private Limited New York, NY Jul 19, 2016 $81,315 -
$82,187
IT Specialist IBM India Private Limited Houston, TX Jun 22, 2015 $73,033
IT Specialist IBM India Private Limited Houston, TX Mar 14, 2016 $73,033 -
$74,825
IT Specialist IBM India Private Limited Houston, TX Aug 10, 2015 $73,033
IT Specialist IBM India Private Limited Houston, TX Jul 09, 2015 $73,033
IT Specialist IBM India Private Limited Houston, TX Feb 08, 2016 $73,033 -
$74,825
IT Specialist IBM India Private Limited Houston, TX Jul 20, 2016 $73,033 -
$74,825
IT Specialist IBM India Private Limited Houston, TX Jul 29, 2016 $73,033 -
$74,825
IT Specialist IBM India Private Limited Houston, TX Jun 02, 2015 $73,033

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Top Skills for An Information Technology Specialist

ComputerHardwareCustomerServiceActiveDirectoryProceduresDeskSupportNetworkPrintersRemoteDesktopDatabaseTroubleshootPersonalComputersWebTechnicalSupportSetupBackupInformationTechnologyLaptopsWindowsXPSQLServerLan/WanInternet

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Top Information Technology Specialist Skills

  1. Computer Hardware
  2. Customer Service
  3. Active Directory
You can check out examples of real life uses of top skills on resumes here:
  • Handle the installation, configuration and troubleshooting of microcomputer hardware, software applications and peripheral equipment.
  • Provided technical and customer service to customers within the Office of Administrative Services organization.
  • Worked on network problems regarding Active Directory.
  • Develop procedures and guidelines for implementation and management of network administration.
  • Provided help desk support for up to 50 employees.

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