Information Technology Specialist Resume Examples 2023

Research Summary. We analyzed 10,777 information technology specialist resumes to determine which ones land the most jobs. Below you'll find examples of resumes that can help you get an interview (and a job offer) from companies like IBM and United States Army Corps of Engineers. Here are the key facts about information technology specialist resumes to help you get the job:

  • The average information technology specialist resume is 559 words long
  • The average information technology specialist resume is 1.2 pages long based on 450 words per page.
  • Customer service is the most common skill found on an information technology specialist resume. It appears on 24.3% of resumes.
After learning about how to write a professional information technology specialist resume, you can make sure your resume checks all the boxes with our resume builder.

Resume

Information Technology Specialist Resume Example

 
Benjamin Foster
Information Technology Specialist
Contact Information
Atlanta, GA
(240) 555-8179
Skills
  • Backup
  • Hardware
  • LAN
  • Information Technology
  • Mac
  • Trouble Shooting
  • Peripheral Equipment
  • Software Applications
  • Routers
  • Tcp/Ip
Employment History
Information Technology Specialist
2018 - Present
HP
Atlanta, GA
  • Implemented and supported VPN connections to business partners and HP employees.
  • Supported administration of MS Domain through Active Directory, Novell Netware Administration, IBM and AS/400 Mainframe accounts.
LAN Technician
2015 - 2018
TEKsystems
Charlotte, NC
  • Performed software imaging and configuration on Windows 95 and Windows NT Workstation as per customer specifications at Entex.
  • Set up and maintained Windows based technology for both customers' and internal office needs.
  • Initiate customer follow-up calls, verify/assure problem resolution, and achieve high client satisfaction levels.
  • Selected computers for needed hardware replacement.
  • Perform scheduled software and hardware upgrades
Computer Support Specialist
2014 - 2015
TEKsystems
Greensboro, NC
  • Received excellent end user reviews stating a pleasant demeanor, and quality customer service.
  • Imaged and deployed with team hundreds of Windows Vista laptops.
  • Analyzed and monitored command center NIPERNET/SIPERNET, COMSEC hardware and telecommunications systems.
  • Installed all software for individual clients for over 400 programs for upgrade from Windows XP to Windows 8.
  • Contract Position) Setup and maintain computers for "Caesar's Entertainment".
  • Configured and supported remote WAN connections to remote offices and VPN connections.
Education
Bachelor's Degree Electrical Engineering Technology
2011 - 2014
University of North Carolina at Greensboro
Greensboro, NC
 
 
Frances Rogers
Information Technology Specialist
Contact Info
Parkton, NC
(270) 555-9787
Skills
New SystemAndroidPerlLocal AreaIT SupportComputer SystemComputer EquipmentMacProject ManagementInformation Technology
Employment History
Information Technology Specialist
2019 - Present
City of Fayetteville, Georgia - Government
Parkton, NC
  • Configure, test, maintain, monitor, and troubleshoot associated end user software and networking software products.
  • Perform remote service analysis, diagnosis, and resolution of complex hardware problems over the phone.
  • Completed individual assessment of computer system to identify and fix the problem(s).
  • Designed SQL Tables and stored procedures.
Information Systems Internship
2018 - 2019
IBM
Parkton, NC
  • Ensured Database System Operations, Efficiency and Maintenance.
  • Installed & Tested Windows 2008 SP2 (32 & 64 BIT) Enterprise.
  • Processed administrative database actions using Putty and SQL.
  • Created the governance model, metrics, and management system to track progress and manage vendor performance.
Computer Specialist
2014 - 2018
Teleperformance
Fairborn, OH
  • Assisted DELL consumers with troubleshooting, diagnosing, repairing and replacing faulty hardware components in DELL portable computers & desktops.
  • Helped to train new users and create visual aids on equipment setup's
  • Provide technical guidance for all hardware and software purchases.
  • Assisted in training CIT Operations members on service desk on-call procedures and applications that our team supports.
Education
High School Diploma
2014 - 2014
 
 
Michelle Wallace
Information Technology Specialist
Overland Park, KS
(320) 555-7442
Experience
Information Technology Specialist2015 - Present
Sprint•Overland Park, KS
  • Set conference rooms with audio/visual and computer equipment.
  • Participated in the design and implementation of computer systems and applications.
  • Opened new accounts, activated.
  • Provide expert help when dealing with all wireless OS systems including Android, iOS, Windows, Palm, and RIM.
  • Job Description: Technical project planner, implementer and operational consultant for Microsoft Windows based computing initiatives in client companies.
Client Support Administrator2006 - 2015
Verizon•New York, NY
  • Submitted client and self initiated trouble tickets for video inventory system.
  • Provided VPN support (Tier II) to end users with VPN Issues in the Nortel Network environment.
  • Utilized MARS to troubleshoot and resolve known trouble areas in order to determine issues with network or customer's equipment.
  • Group and user policy administration and support within Windows 2008 and 2012.
Information Systems Analyst (Part-Time)2004 - 2006
AT&T•New York, NY
  • Diagnosed and troubleshot Citrix server connection problems and related Windows user profile issues.
  • Performed technical design, systems assurance and project management roles on the Microfilm Bar-code project.
  • Managed both Windows and Unix servers in our Dev, Test, and Prod environments.
  • Established data relationships and data entities for logical database designs.
Skills
Information TechnologySystems AnalysisBackupComputer SystemInformation SecurityPrintersNew MachinesCSANetwork ProblemsSccm
Education
Bachelor's Degree Computer Information Systems2003 - 2006
New York University•New York, NY
 
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How your resume should look:

  • The job title on your resume should match your application for the role.
  • Ensure your work experience focuses on achievements, rather than responsibilities.
  • Recruiters and hiring managers suggest fitting your resume on one page.

Choose From 10+ Customizable Information Technology Specialist Resume templates

Zippia allows you to choose from different easy-to-use Information Technology Specialist templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Information Technology Specialist resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Information Technology Specialist Resume
Information Technology Specialist Resume
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Information Technology Specialist Resume
Information Technology Specialist Resume
Information Technology Specialist Resume
Information Technology Specialist Resume
Information Technology Specialist Resume
Information Technology Specialist Resume
Information Technology Specialist Resume
Information Technology Specialist Resume
Information Technology Specialist Resume
Information Technology Specialist Resume
Information Technology Specialist Resume
Information Technology Specialist Resume
Information Technology Specialist Resume

What Should Be Included In An Information Technology Specialist Resume

1

1. Add Contact Information To Your Information Technology Specialist Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Information Technology Specialist Resume Contact Information Example #1
JANE MOORE
Montgomery, AL 36043| 333-111-2222 | jane.moore@email.com
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How To Write The Perfect Resume Header

Information Technology Specialist Jobs You Might Like

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2

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

  • The name of your school
  • The date you graduated (Month, Year or Year are both appropriate)
  • The name of your degree
If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

  • Academic awards (Dean's List, Latin honors, etc. )
  • GPA (if you're a recent graduate and your GPA was 3.5+)
  • Extra certifications
  • Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

  • If you're a recent graduate, you might opt to place your education section above your experience section
  • The more work experience you get, the shorter your education section should be
  • List your education in reverse chronological order, with your most recent and high-ranking degrees first
  • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school
Majors
Computer Science
18.4%
Business
14.5%
Information Technology
14.0%
Computer Information Systems
12.7%
Show More
Information Technology Specialist Resume Relevant Education Example #1
Bachelor's Degree In Electrical Engineering Technology 2014 - 2016
University of North Carolina at Greensboro Greensboro, NC
Information Technology Specialist Resume Relevant Education Example #2
Bachelor's Degree In Computer Information Systems 2014 - 2016
DeVry University Oakbrook Terrace, IL
3

3. Next, Create An Information Technology Specialist Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

  • Include 6-12 skills, in bullet point form
  • List mostly hard skills; soft skills are hard to test
  • Emphasize the skills that are most important for the job
Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example Of Information Technology Specialist Skills For Resume

  • Customer Service Skills

    Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

  • Troubleshoot Skills

    Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

  • Database Skills

    A database is a collection of data and information which makes it easy to view, access, and manage. Databases save a lot of time and can store huge amounts of data. Databases make sorting data easier and stores it in certain fields which narrows the searching criteria. A database usually contains tables, graphs, and columns to display data.

  • DOD Skills

    Definition of Done (DoD) is a set of deliverables that are needed to devise software. These deliverables are valuable to the system and can be exemplified by writing code, coding comments, unit testing, integration testing, design documents, release notes, and so on.

  • System Software Skills

    System software is the set of software that controls the management and internal functioning of a computer using the operating system, disk operating system, and file management utilities. The most crucial characteristics of system software include fast speed, closeness to the system, difficulty to design, difficulty to manipulate, and written in a low-level language.

  • Technical Support Skills

    Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

  • Problem Resolution Skills

    A problem resolution refers to how a person identifies the problem, determining its cause, creating a reasonable solution, and implementing a conclusion. With the help of a client specialist, it is easier to handle such a situation. Problem resolution plays a vital role in helping resolve problems efficiently and effectively.

Top Skills for an Information Technology Specialist
Source: Zippia.com
  • Customer Service, 24.3%
  • Troubleshoot, 10.2%
  • Computer System, 7.2%
  • Database, 4.8%
  • DOD, 4.7%
  • Other Skills, 48.8%
Not sure which skills are really important?
3 Big Tips For Listing Skills On Your Resume

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4

4. List Your Information Technology Specialist Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

What Experience Really Stands Out On Information Technology Specialist Resumes?

Darren Leavitt

Coordinator, Instructor, Idaho State University

Civil Engineering technician students have the following skills, which stand out on a resume, especially for those looking to hire these students: the ability to efficiently use the latest technology in the surveying industry, such as GPS, 3D scanning, and unmanned aerial systems, an understanding of Autocad Civil 3D software and road design standards, and certifications as materials testing technicians in the areas of aggregate, concrete, compaction, and asphalt.Show more

Don't have any experience?
How To Show Your Experience On a Resume... Even When You Don't Have Any
Work History Example # 1
Customer Support Technician
IDT
  • Provided solutions for customers on a daily basis on re-establishing their connections to the internet.
  • Received calls in a telecommunications call center (80-120 daily calls).
  • Provided support for customers via telephone and email.
  • Instructed clients on use of internet software, including web browser.
  • Initiated and documented trace route command results, checking for internet connectivity.
Work History Example # 2
Information Technology Specialist
CompuCom
  • Installed and configured desktops, laptops, peripherals, and mobile devices (Windows Mobile and Blackberry).
  • Used Symantec Ghost 11 to create/restore system images for student laptops and desktops.
  • Diagnosed mechanical, hardware, software and systems failures, using established procedures.
  • Managed all 6 of CompuCom's ACS 1121 appliances and Windows 4.2 server utilizing TACACS+, RADIUS and RSA Tokens.
  • Provided connectivity support to all LAN/WAN services.
Work History Example # 3
Senior PC Support Specialist
Dell
  • Provided advanced desktop support for end-users on network, server and operating systems issues.
  • Provided customer support and product information for potential upgrades or out of warranty hardware replacements.
  • Ensured proper escalation procedures were followed while performing work in accordance to standardized policies and procedures.
  • Led company-wide project to upgrade all desktops to new Windows environment.
  • Performed analysis, diagnostics and resolution of complex problems for end-users and recommended and implemented corrective solutions.
Work History Example # 4
Information Technology Technician
Sony Corporation of America
  • Negotiated costs for product replacements with customers, dealing with 30+ negotiations daily.
  • Managed deployment, support, administration, primarily of Microsoft Windows operating systems.
  • Developed testing and moderation procedures.
  • Produced weekly reports, test plans / test cases and business requirement documents.
  • Coordinated and led WebEx training sessions with international Sony teams regarding Sony Operating Procedures and rejection protocols.
5

5. Highlight Your Information Technology Specialist Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your information technology specialist resume:

  1. Security 5 Certification
  2. Certified Information Technology Professional (CITP)
  3. IT Information Library Foundations Certification (ITIL)
  4. Certified Network Computer Technician (CNCT)
  5. Cisco Certified Network Associate (CCNA)
  6. Certified Instrumentation Specialist (CIS)
  7. Certified Information Systems Security Professional (CISSP)
  8. Certified Information Security Manager (CISM)
  9. Cisco Certified Entry Networking Technician (CCENT)
  10. Certified Information Systems Security Professional - Architecture (CISSP)

6

6. Finally, Add a Information Technology Specialist Resume Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

Are you a recent grad?
Read our guide on how to write a resume summary statement

Professional Information Technology Specialist Resume example

 
Johnny Bradley
Senior Information Technology Specialist
Wilberforce, OH
(450) 555-2098
Skills
Information Technology
Windows
Project Management
System Integration
Powerpoint
Desktop
Mac
Hardware
Computer Equipment
Local Area
Employment History
Senior Information Technology Specialist
2011 - Present
Fuyao Glass AmericaWilberforce, OH
  • Created and optimized complex SQL to query data warehouse applications and provide consistent interfaces to business analysts and reporting developers.
  • Supported Virtual Environment (VMware vSphere) - Supported Windows XP, Win7 & Win8 - Installed and tested software.
  • Create trouble tickets to perform client device installation and setup for any VPN client software and 802.11a/b/g WLAN interfaces.
  • Provided application and hardware support for muni bonds trader and portfolio managers (i.e.)
  • Maintain responsibility for the roll out of new IT systems, software, and hardware; implementing streamlining initiatives.
Information Technology Analyst
2006 - 2011
Fuyao Glass AmericaWilberforce, OH
  • Schedule service calls for customers having issues with either cable or high speed internet service.
  • Helped implement, manage and maintain the company new Allworx VOIP Phone system.
Systems Engineer
2005 - 2006
ATS OhioWilberforce, OH
  • Configure, install and troubleshoot clientless VPN.
  • Worked with a team to develop and execute Disaster Recovery (DR) plan.
  • Supervised installation of Financial, Order Entry, and Warehouse Management computer system.
  • Test, document, and maintenance of existing SCHARP SAS quality control checks for the enrolling protocols.
Systems Support Specialist
2003 - 2005
HPWilberforce, OH
  • Provide user orientation on hardware, or software or network operations.
  • Examined TCP/IP stack and Wireshark traces and processor dumps.
Education
Associate's Degree Business
2001 - 2003
Central State UniversityWilberforce, OH
 
 
Mary Fox
Senior Information Technology Specialist
Contact Information
Columbus, OH
(710) 555-0761
Skills
  • Hardware
  • Customer Service
  • Assurance
  • Ethernet
  • Technical Assistance
  • Network Security
  • Windows
  • Backup
  • SQL
  • Itil
Employment History
Senior Information Technology Specialist
2020 - Present
TEKsystems
Columbus, OH
  • Bench test, upgrade and configure Nortel router and switch hardware and software.
  • Installed hardware & software to accommodate a corporate conversion * Provided troubleshooting and general technical assistance to clients
  • Supported Information Technology Infrastructure Library (ITIL) processes by designing and implementing ITIL process capabilities in Symantec Altiris.
  • Work with end user's to troubleshoot remote logins using real time monitor.
Information Technology Specialist
2019 - 2020
TEKsystems
Columbus, OH
  • Deploy hardware and configure software applications as needed to meet compatibility standards accordingly.
  • Respond to and resolve problems with software, hardware and systems management.
  • Travelled to Exel Warehouses located in Columbus to perform Windows 7 Migration.
  • Configured and supported remote WAN connections to remote offices and VPN connections.
  • Test hardware and network operating software to resolve technical problems.
  • Contracted with the Atlanta Public School System to set up computers and establish and verify internet connection.
Network Technician
2018 - 2019
IBM
Rochester, MN
  • Installed thick and thin Ethernet, AppleTalk, Phonenet and RS-232 communications cabling.
  • Configure and maintain 98 Cisco 5500 Series ASA's, and FWSM in a multi context environment over two data centers.
  • Administered all Microsoft Windows 2012 and legacy operating systems in multi-location environment.
  • Administer IBM mail and database servers running OS2 and MS Windows.
LAN Administrator
2016 - 2018
Verizon
Columbia, SC
  • Processed internal & external trouble tickets via company specific applications for quick resolution.
  • Experience troubleshooting Blackberry, Palm, and Windows Mobile devices.
  • KEY ACCOMPLISHMENTS * Coordinated and implemented a VoIP conversion at the Regional Headquarters and removed the PBX system.
  • Supported 200+ AWS cloud instances running Ubuntu, Redhat and Windows environments.
Education
Bachelor's Degree Business
2013 - 2016
University of Central Florida
Orlando, FL
 
 
Madison Reynolds
Senior Information Technology Specialist
Contact Info
Armonk, NY
(540) 555-4267
Skills
New ComputersPersonal ComputersSOCDesktopRSAVPNCisco AnyconnectHardwareBackupPowerpoint
Employment History
Senior Information Technology Specialist
2015 - Present
IBM
Armonk, NY
  • Created the all database models for each code release along with the necessary migration scripts.
  • Key Achievements Installed and maintained over 50 Redhat Linux servers to provide 50% increase in transaction throughput.
  • Administered DB2 Universal Database servers.
  • Designed and installed the initial setup and maintenance of the project s test LPAR.
Desktop Support Specialist
2005 - 2015
IBM
Armonk, NY
  • Exceeded departmental targets by 25% and provided cost effective hardware solutions.
  • Served as lead technician in charge of site installation team for store hardware and software upgrades.
  • Maintain service and install software and hardware to these accounts and provide necessary support to all levels of systems customers require.
  • Removed and replaced new computer hardware and printers.
Desktop Support Technician
1995 - 2005
Insight Global
Chicago, IL
  • Task carried out included: Local Support- Responsible for preparing systems for migration to windows 7 and a new domain.
  • Work with support teams to identify first time resolution tasks that can be transitioned to the service desk.
  • Conducted computer hardware, LAN and phone transfer's for staff relocations.
  • Maintain, analyze, troubleshoot and repairs computer systems, hardware and peripherals.
  • Participated in several projects involving testing, troubleshooting, installation, and implementation of new software and hardware.
Desk Support Technician
1993 - 1995
Bank of America
Chicago, IL
  • Maintain effective communication with borrowers, CRM, underwriters, lenders and other loan process support specialists.
  • Supported over 50+ software applications.
  • Managed and supported security access, Windows Desktops and Server applications and configurations for 400 users.
  • Created and maintained network documentation.
Education
Some College Courses Business
1988 - 1988
Indiana Wesleyan University
Marion, IN
 
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Resume tips to land the job:

  • If you're choosing between a resume objective or work experience and you want to fit your resume on one page, always choose work experience. However, it's ok for senior level resumes to be two full pages long.
  • Recruiters and hiring managers suggest short, succinct bullet points, instead of long, wordy paragraphs. Make it easy for recruiters to understand your key accomplishments, in 30 seconds.
  • As a rule of thumb, lead each bullet point with a verb such "Grew", "Increased", or "Developed".

And if you’re looking for a high-paying job, here are jobs in the top places hiring now:

  1. Information Technology Specialist Jobs In San Francisco, CA
  2. Information Technology Specialist Jobs In Washington, DC
  3. Information Technology Specialist Jobs In Newark, DE
  4. Information Technology Specialist Jobs In Olympia, WA
  5. Information Technology Specialist Jobs In Boston, MA

Five Key Resume Tips For Writing An Information Technology Specialist Resume:

1.
Relevant Experience
Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.
Install, inspect, secure and troubleshoot networked computers within the company.
2.
The Right Skills
This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in Computer Hardware, be sure to list it in your resume’s skills section.
Perform second tier help desk support for U.S. Treasury web-based financial management system.
3.
Quantifiable Achievements
Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..
Reduced processing time of awards by 75% and achieved 100% tracking and accountability by spearheading modernization using Microsoft SharePoint.
4.
ATS-Friendly
An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.
5.
Impeccable Formatting
Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.
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Information Technology Specialist Jobs You Might Like

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Related Information Technology Specialist Resume Templates

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Systems Specialist
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Information Engineer
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Professional Information Technology Specialist Resume Templates

Senior Information Technology Specialist
Senior Information Technology Specialist Resume

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Information Technology Specialist Resumes FAQs

How Do You Write Information Technology Experience On A Resume?

You write information technology experience on a resume by describing related work and educational experiences. Additionally, it will be important to note any certifications you have earned and the relevant hard and soft skills in information technology.

What Are It Skills On A Resume?

IT skills on a resume include computer troubleshooting, communication skills, diagnosing software problems, and problem-solving. You should list a combination of technical skills and customer service or other soft skills on your resume for information technology.

What Do It Specialists Do?

IT specialists provide high-level support and services related to software, hardware, databases, web resources, networks, and enterprise systems. The duties of an information technology specialist can include network management, software development, and database administration.

What Skills Should I List On My Resume For Information Technology?

You should list a combination of technical skills and soft skills like communication on your resume for information technology. This is because those working in information technology work with people every day to solve their computer problems.

Have more questions? See all answers to common computer and mathematical questions.

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Updated November 18, 2022