Top Information Technology Specialist Skills

Below we've compiled a list of the most important skills for an Information Technology Specialist. We ranked the top skills based on the percentage of Information Technology Specialist resumes they appeared on. For example, 13.9% of Information Technology Specialist resumes contained Computer Hardware as a skill. Let's find out what skills an Information Technology Specialist actually needs in order to be successful in the workplace.

The six most common skills found on Information Technology Specialist resumes in 2020. Read below to see the full list.

1. Computer Hardware

high Demand
Here's how Computer Hardware is used in Information Technology Specialist jobs:
  • Evaluated the effectiveness and efficiency concerning installations and repairs of new and modified computer hardware and software to increase overall reliability.
  • Maintain inventory and allocation of all computer hardware and software for all computer platforms using the custom inventory management system.
  • Developed and managed automated data processing equipment inventory databases used to track and document all computer hardware and software.
  • Assess malfunctions of computer hardware and/or peripheral devices for the purpose of determining appropriate actions to maintain computer operations.
  • Perform installation, configuration, maintenance, and troubleshooting of computer hardware and software in a multiple-server, networked environment
  • Maintain and administer computer networks and related computing environments including computer hardware, systems software, and all configurations.
  • Provided support and leadership to military personnel through troubleshooting Windows Operating System based computer hardware and software issues.
  • Manage and coordinate the acquisition of major computer hardware and software, including telecommunications and support services.
  • Evaluated computer hardware and software deficiencies, made recommendations to procure items necessary to correct deficiencies noted.
  • Perform Installation, maintenance and troubleshoot operations on computer hardware & software and Audio-Visual instructional equipment.
  • Trained users and technicians in microcomputer hardware technology and a wide variety of software applications.
  • Manage ongoing computer hardware and software issues, including dissemination of unclassified and classified information.
  • Provided Computer operating system support and installation; Computer hardware and software maintenance and installation.
  • Analyzed the schools educational goals presented recommendations with regard to computer hardware/software products and services.
  • Provide consultation regarding the selection, installation and implementation of computer hardware and software.
  • Provided information guidance and instruction on use of portable microcomputer hardware and software.
  • Diagnosed problems in computer hardware or software and made recommendations for problem resolutions.
  • Maintained current knowledge of computer hardware/ software trends and recommended modifications as necessary.
  • Diagnose and resolve computer hardware and software problems in response to customer-reported incidents.
  • Performed inventory of all computer hardware for accurate and secure office relocation.

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2. Customer Service

high Demand
Here's how Customer Service is used in Information Technology Specialist jobs:
  • Provide exceptional customer service while managing all procedures related to the identification, prioritization, and resolution of end-user technical issues.
  • Provided exceptional customer service and technical support resolving complex product and service concerns, and conducting thorough and accurate system analysis.
  • Maintained strong customer relationships, provided unique and streamlined customer service, repaired computers in both hardware and software related scenarios.
  • Promoted to manager, with specific focus on marketing initiatives that resulted in greater customer retention and improved customer service.
  • Provided remote assistance to include providing troubleshooting instruction to store management, zone supervisors, and customer service supervisors.
  • Advised and advocated for customers, resulting in exemplary customer service and additional support contracts for key customers.
  • Provide outstanding customer service to staff by answering questions, monitoring potential issues, and troubleshooting network/computer problems.
  • Developed long-range forecasts and maintained long-range financial plans, developed and implemented organizational strategies for customer service satisfaction.
  • Demonstrate daily customer service and communication by taking calls and walking users through detailed troubleshooting techniques.
  • Delivered exceptional customer service through personal contact with customers in accordance with corporate Customer Service program.
  • Received training in customer service and leadership training as well as a certification in micro-computer technology.
  • Trained and supervised multiple technicians while performing friendly prompt customer service and technical troubleshooting simultaneously.
  • Managed gathering of requirements for Network Operations Center from Developers and key Customer Service employees.
  • Monitored Networks and administered customer service for callers with troubleshooting problems and resolved technical issues.
  • Provided internal customer service for users in terms of maintenance, education and software/hardware assistance.
  • Served as a primary customer service representative between the business and any data-trading partners.
  • Developed standard operating procedure booklet that enabled technicians to answer customer service questions quickly.
  • Provided technical and customer service to customers within the Office of Administrative Services organization.
  • Handled equipment bookings and setups Inbound Call Center Customer Service Representative Accounts Receivables.
  • Provide excellent customer service by coordinating and managing all hardware and software deployments.

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3. Network Printers

high Demand
Here's how Network Printers is used in Information Technology Specialist jobs:
  • Trained and managed ten users on network printers/plotters and achieved significant improvements in their productivity.
  • Planned/executed yearlong deployment with Manager to upgrade all IBC Windows-based computers & network printers.
  • Administered and configured network printers for access by users at different locations.
  • Coordinated configuration and operation of network printers and other system resources.
  • Supported connectivity for LAN access and configuration of network printers.
  • Performed setup and configuration of network printers.
  • Configured and installed multiple network printers.
  • Configured network printers and other peripherals.
  • Maintained and monitored network printers.
  • Installed, configured, troubleshoot, and maintained customer hardware and software including network printers, scanners, and label writers.
  • Install and manage the local area network (wired and wireless), switches connected to that network and network printers.
  • Administer technical desktop support for users, Microsoft Windows 7 and 8, to include network printers and shared drives.
  • Performed troubleshooting involving network printers, routers, wireless cards, laptops and other hardware with users over the phone.
  • Serve as primary point of contact for troubleshooting hardware, software (COTS and AIS), and network printers.
  • Performed troubleshooting on hardware, software, peripherals, and printing devices including mapping, configuring and maintaining network printers.
  • Managed and Maintained Active Directory creation and transition of users' accounts/mailboxes and network printers on secured and unsecured network.
  • Performed NetWare administration task, including creating and moving network and email accounts, assigning rights and configuring network printers.
  • Set up, monitor, and maintain network printers, replace toner cartridges, troubleshoot and resolve paper jams.
  • Installed, configured, troubleshot and resolved computers, local and network printers, software and network connectivity issues.
  • Installed, maintained and configure Jupiter Server wall display, network printers, and Exchange Sever and Outlook 2010.

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4. Technical Support

high Demand
Here's how Technical Support is used in Information Technology Specialist jobs:
  • Provided first-level technical support to end-users on proprietary software and applications including installation basic usage and appropriate service level to warranty.
  • Provided extensive technical support for 250+ users across multiple virtual and physical environments including local Police Department and E-911operations.
  • Provided technical support to customers, ensuring proper use of equipment and applications to preclude functional interruptions.
  • Provided technical support to hospital staff organization and train non-technical workers on the business's information systems.
  • Provided internal domestic and international technical support, password administration, account support, and issue escalation.
  • Provided basic and advanced hardware and software technical support to users of personal computers and associated equipment.
  • Provided telephone support for customers needing technical support in ensuring compatibility in terms of system requirements.
  • Handled in-house computer technical support and assisted with audio/video set-up for workshop and ceremonial event.
  • Evaluated existing LAN environment, technical support, reliability of existing equipment and add-on services.
  • Participate in design and code reviews and provide technical support for automation related project activities.
  • Facilitated Technical Team Leadership Contributions: Provided technical support for monthly department meetings.
  • Provided technical support for customers on operational and maintenance aspects of system equipment.
  • Provided advanced technical support for installation and maintenance of specialized and custom software.
  • Served as technology expert, providing technical support to users through entire organization.
  • Train Technical Support Specialist on newly implemented software/system and assist on project implementations.
  • Provide installation and technical support for telecommunication services at a secure level.
  • Provided technical support and assistance in outpatient clinic and hospital environment.
  • Managed purchasing, licensing, and technical support for industry-based software packages
  • Provided high-quality technical support to over 400 PGA-related individuals and staff.
  • Supervised three computer technicians with daily technical support and systems maintenance.

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5. Active Directory

high Demand
Here's how Active Directory is used in Information Technology Specialist jobs:
  • Administered entire environment to all Security and distribution groups in Active Directory for various File share access and special permission modifications.
  • Provided support in printer mapping for mainframe clinical applications and account creation for active directory and clinical applications.
  • Streamlined security procedure by enrolling all users into Active Directory, limiting local accounts and unsafe practice.
  • Administered, created, and updated user account information in web-based remedy system and active directory.
  • Administer PC support/troubleshooting, support network administration functions including backup, anti-virus and active directory.
  • Administered access to multiple systems (Active Directory) enterprise and locally developed applications.
  • Developed and implemented internal and external strategies on improving the functionality of Active Directory.
  • Modify Microsoft Active Directory for those who require certain permissions to view confidential material.
  • Performed user accounts in Active Directory Services to administer emails and policy implementation.
  • Performed Active Directory Maintenance and configuration and monitored network operations and maintenance.
  • Deployed about 900 new laptops/workstations in a Microsoft Active Directory/Exchange Server Environment.
  • Implemented Active Directory and added two application servers to increase productivity.
  • Maintained Active Directory infrastructure creating new users and assigning rights.
  • Perform Microsoft Server administration, including all Active Directory administration.
  • Provided user and workstation account management via Microsoft Active Directory.
  • Added users to designated distribution/emailing groups via Active Directory.
  • Document any changes in Active Directory and other configurations.
  • Administered user and workstation accounts with Active Directory.
  • Reset Active Directory Passwords and internal application Passwords.
  • Perform Active Directory Services administration and management.

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6. Desk Support

high Demand
Here's how Desk Support is used in Information Technology Specialist jobs:
  • Provide help desk support, application programming and facilitate enterprise migration to SAP in multiple North American manufacturing locations.
  • Remedy incident management ticketing system/ Help Desk Support.
  • Provided hardware/software and application Help Desk support.
  • Utilized expert technical troubleshooting skills to accurately define issues and provide help desk support to resolve connectivity and data sharing issues.
  • Trouble shoots problems and resolves them if possible; initiates problem resolution procedures, and provides help desk support as necessary.
  • Performed day-to-day management of systems and applications in direct support of tens of thousands of Service Desk Support staff and users.
  • Supervised and assisted with the installation of the McAfee Help Desk software for the command's Information Technologies help desk support.
  • Managed IT department, responsible for application maintenance, help desk support, business continuity and IT infrastructure in 13 offices.
  • Help Desk Support Responsible in supporting and resolving software, hardware, printing and network problems for the Site Support department.
  • Supervised help desk support team located in various areas in RC-East Afghanistan, RC-Central Iraq, and Fort Hood, Texas.
  • Diagnosed equipment and configuration issues with a variety of applications via help desk support tools, e-mails, and or remotely.
  • Provide help desk support, wiring solutions for a variety of mediums, and network administration in a Casino environment.
  • Provided technical help desk support for up to 100 employees in 3 sites (Louisiana, Missouri, Nashville).
  • Updated and maintained seven floors of library computers in addition to providing help desk support for both staff and patrons.
  • Worked with the support teams, Enterprise Service Desk Support and Local Support to identify and resolve issues and problems.
  • Help Desk support for networked production label printers, office printers, laptops and desktops in a 24/7 production environment.
  • Trained sales staff on IT updates, help desk support for online customer inquiries and compiled user data in Crystal Reports
  • Founded and led company's first internal Help Desk supporting over 300 face to face and remote end users.
  • Provided hands on desktop support, remote support and help desk support over the phone for over 1,200 users.
  • Provided Help Desk support to resolve users' trouble calls or emails to the Help Desk requesting IT assistance.

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7. Database

high Demand
Here's how Database is used in Information Technology Specialist jobs:
  • Developed and maintained configuration management and software licensing databases, equipment maintenance for documentation and tracking for all IM/IT contracts.
  • Implemented data compression which reduced storage costs by 3 devices and concurrently improved database availability by rearranging application jobs.
  • Performed monthly and quarterly inventories of communications equipment through Microsoft Access database and compiled status report for section supervisor.
  • Diagnose, identify, isolate and analyze problems utilizing historical database records via a Knowledge Database.
  • Provide database recommendations to application developers for Commercial-Off-The-Shelf (COT) and in-house developed applications.
  • Ensured proper operation of the architecture, secure information exchange, and optimized database performance.
  • Created and preserved customized employee database applications and returned corrupted database systems to normal operations.
  • Performed vulnerability scanning on web applications and databases to identify security threats and vulnerabilities.
  • Created database and developed scripts to automate and facilitate data entry for foreclosure reports.
  • Designed database applications for companies in Chicago and Milwaukee to facilitate data handling.
  • Develop / manage Engineering Information Database, corporate software / documentation archival system.
  • Created and/or enhanced applications that interface with Databases to provide information to management.
  • Tracked and updated data with focus on confidentiality and accuracy into company database.
  • Developed new and innovative methodologies with respect to interfaces and database designs.
  • Established rules for updating the database to maintain data integrity and accessibility.
  • Utilize information databases for processing facility, industrial and personnel security information.
  • Maintain network connectivity, manage database, and monitor information technology activities.
  • Designed and developed confidential patent-database system for company's legal department.
  • Maintain a nationwide database and use data to develop investigative reports.
  • Analyze database performance and make necessary modifications to improve resource utilization.

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8. Information Technology

high Demand
Here's how Information Technology is used in Information Technology Specialist jobs:
  • Provide training on agency standard information technology policies including the proper use of hardware, software and common information technology practices.
  • Led IT initiatives and maintained information technology infrastructure of syndicated loan department (networking-LAN/WAN, business applications, desktop support).
  • Monitored and investigated any large variations in consumption pattern of information technology and real property stock which included advising Senior Management.
  • Support analysis for IT Investment Review Boards and provided assessment of Operating Unit information technology capital investment programs and portfolios.
  • Develop backup and recovery techniques and information technology solutions to include the restoration of installed software and Client/Server development tools.
  • Communicated, explained or defended complex information technology ideas and information clearly and adapted to the audiences level of knowledge.
  • Implement effective customer satisfaction strategies by identifying and eliminating the root causes of customer problems within the Information Technology department.
  • Assisted in the development of contractor/agency information security policy based on NIST SP 800-35 Guide to Information Technology Security Services.
  • Developed and implemented several polices that led to higher information technology performance standards, and evaluates or reviews work performance.
  • Perform a variety of support service functions by maintaining internal control of the information technology staff and administrative actions.
  • Performed other miscellaneous related information technology asset management and real property duties as directed by Project Manager and Supervisor.
  • Served as the Logistic Management Office Information Technology Representative, Inventory Specialist, Transportation Technician in the following capacities.
  • Improved information technology equipment inventory process by labeling and documenting location; sped up inventory by 20%.
  • Designed and developed web-based forms for use in efficiently implementing the Information Technology Equipment Asset Inventory Management Program.
  • Identified, developed, and tested internal control policies and procedures within business operations and information technology environments.
  • Addressed many issues related to information technology and corrected many technology issues as the on-site information technology specialist.
  • Performed a variety of information technology support duties to ensure smooth function of technology services at the university.
  • Coordinated stakeholder outreach and worked with external organizations to ensure compatibility with information technology needs of EPA.
  • Supported mission critical projects by planning and collaborating with information technology departments to deploy software and hardware.
  • Participate on Technical Evaluation Panels (TEP) to evaluate proposals and make technical information technology recommendations.

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9. Remote Access

high Demand
Here's how Remote Access is used in Information Technology Specialist jobs:
  • Improved productivity through remote access enabling and networking separate locations which resulted in effortless file transfers and trouble-free phone connections.
  • Installed remote access software and security and configured router enabling individuals to access business network outside the office.
  • Created and implemented global Telecommunications standards and policies for remote access.
  • Provided Network Administrator Responsibilities with Remote Access, Monitoring.
  • Performed remote access for application troubleshooting.
  • Configured firewall for remote access.
  • Install / Configure / Maintains the banks Data communication equipment such as Modems, Multiplexers and Routers for branches remote access.
  • Provide required technical support for clients by way of phone, email, remote access, and on-site to resolve issues.
  • Configure accounts for new employees, build mail profiles, set up user for remote access (if required).
  • Cut costs and man-hours for entire fleet by integrating enterprise remote access and virtual private medical access to 600+ computers.
  • Installed new LAN software and upgrades including implementation of a Wide Area Network (WAN) and remote access computing.
  • Assume ownership of project-related tasks as needed or assigned * Install and maintain hardware devices by utilizing remote access tools.
  • Evaluate the performance of network devices such as servers, workstations, and peripheral devices, and remote access systems.
  • Installed Cisco wireless cards in laptops internal and external for clients and configured them to for local and remote access.
  • Used remote access, email, telephone, in person, or the Magic Help Desk system to assist end-users.
  • Provided RAS (Remote Access System) technical and software support to approximately 900+ customers and the troops overseas.
  • Redesigned the processes for account administration, communication and remote access approval and issuance of SecurID cards and fobs.
  • Provided Cisco and Windows remote access technical support to meet the need of internal end-users and external business partners.
  • Design, establish, and maintain a network infrastructure for local and wide area connectivity and remote access.
  • Project lead for directorate wide computer, web, remote access and network support ensuring seamless integration/problem resolution.

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10. Troubleshoot

high Demand
Here's how Troubleshoot is used in Information Technology Specialist jobs:
  • Worked with popular content management, leaning and document management systems providing excellent skills to perform monitoring, revision and troubleshooting.
  • Served as the primary technical liaison with civilian and military site personnel and performed system troubleshooting and problem resolution activities.
  • Participated in multiple conference calls for troubleshooting critical applications, and successfully diagnosed and provided break fix actions.
  • Managed and supported technical troubleshooting within an enterprise environment, including system crashes, slow-downs and data recoveries.
  • Monitor operational performance and troubleshoot system problems system related problems while isolating the cause of system failures.
  • Complete moderate work involving programming, troubleshooting and/or technical support for online software tax application program.
  • Provided information and assistance to customers including system hardware/software installations, configuration, upgrades and troubleshooting.
  • Performed server building, hardware/software maintenance and troubleshooting of WIN2K3 Win2K8 administration and WinXP/Win7 professional administration.
  • Monitor, troubleshoot and provide diagnostic support of messaging configuration, mail flow and directory replication.
  • Provided customer support services including installation, configuration, testing, and troubleshooting tactical information systems.
  • Maintained software upgrades, troubleshoot and repair of Microsoft Windows platform computers and third-party applications.
  • Performed duties for Network Management, managed users accounts, troubleshoot network connectivity problems.
  • Equipped Service Technicians with equipment to remotely diagnose and troubleshoot farm and construction equipment.
  • Contribute to a knowledge database to ensure up-to-date troubleshooting information is stored and utilized.
  • Provided support and troubleshooting with necessary downloads of information and reports with SAP application.
  • Handle problem resolution and troubleshooting of circuits during implementation process on enterprise networks.
  • Provided technical support and troubleshooting assistance to company's employees and external customers.
  • Trained tier 1 operations support to utilize application for troubleshooting and problem resolution.
  • Utilized Live Meeting and Office Communicator to remotely control computers and troubleshoot issues.
  • Provided computer networking and troubleshooting expertise for the 463rd Engineering Battalion Headquarters Company.

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11. Windows XP

high Demand
Here's how Windows XP is used in Information Technology Specialist jobs:
  • Handled mission-critical task of testing compatibility between Windows XP/7 and Ubuntu.
  • Repair and support of various desktop and point of sale systems running Windows XP, Vista, 7, and 10.
  • Developed and executed enterprise workstation imaging / deployment methodology for Windows XP, Vista and Windows 7 for over 9,546 workstations.
  • Administered information systems and provided client support for Windows XP and Windows Vista computer and network system for over 1200 users.
  • Installed, managed and configured systems running Windows XP, vista, Server 03, SQL 2000, Share Point 03.
  • Supported 100+ Laptops, Printers, and Workstations configured with Windows XP Professional operating systems, and Windows 2000 operating system.
  • Backed up over 100 users' data utilizing the share drive and upgraded their computers from windows XP to Windows 7.
  • Instructed users on how to set up and utilize network configurations for various operating systems including Windows XP and Windows Vista.
  • Assisted with the transition from Windows 98 to Windows XP, data backup, installation of new OS and transfer.
  • Installed, configured, upgraded and troubleshot hardware/software for more than 3000 Stations of windows XP\7 client and servers 2003/2000.
  • Utilized such tools and applications as Microsoft Outlook Express, Issue Tracker Ticket services, Windows XP Desktop, Printers.
  • Inventory, computer set-up and configuring of Windows XP/7, imaged laptops, desktops, workstations and archived patients data.
  • Managed the support of networks at each location running Microsoft Server with a mix of Windows XP & Win7 workstations.
  • Trained and tested on setting up Local Area Networks, Windows XP, Windows Server 2003, and Microsoft Exchange.
  • Support Windows XP, Vista & 7, Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
  • Planned and led hardware and software migrations from Windows 2000 to Windows XP and from Windows XP to Windows 7.
  • Provide Windows XP Desktop support to 60+ end users, with printer support for HP Printers and BOCA ticket printers.
  • Manage and administer software deployment and remediation of failed deployments for corporate sanctioned software updates to 13,000+ Windows XP Pro.
  • Worked for GDH Consulting under contract with Brinks Security on a migration project from Windows XP to Windows 7 environment.
  • Installed and configured Microsoft Windows 7, Microsoft Windows XP platforms, and Apple operating systems for 700 end users.

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12. Hardware Issues

high Demand
Here's how Hardware Issues is used in Information Technology Specialist jobs:
  • Provide assistance with troubleshooting software/hardware issues, recovering lost/deleted files on computers and the network.
  • Leveraged technical skills in troubleshooting in-house software and hardware issues to maintain daily operational productivity.
  • Maintain and support audio/visual presentations and troubleshoot hardware issues when applicable.
  • Performed troubleshooting and repaired hardware issues and provided software support.
  • Resolved hardware issues and preventative maintenance.
  • Identify hardware issues and implement resolutions
  • Provide Network account services and first line of trouble shooting for program and hardware issues averaging 200 trouble tickets per week.
  • Assisted students and staff in a variety of specialized areas for College software and hardware issues to accomplish what they need.
  • Implemented SLA standards using Remedy track-caller to resolve and reduce the volume of outstanding trouble tickets regarding software and hardware issues.
  • Provided customer support on a daily basis to end users to address application, Operating System, network and hardware issues.
  • Reduced project cycle time by 20% and increased customer retention by facilitating timely resolution of circuit and hardware issues.
  • Supported IBM Boulder campus of 6000+ clients on-site and telephone with all software and hardware issues related to personal computing.
  • Replace Toner, fix paper jams/minor hardware issues, and work with third party copier support to resolve copier issues.
  • Trained and assisted non-tech savvy store employees on how to use and troubleshoot software and hardware issues with their DOM.
  • Performed desktop support to resolve hardware issues and remote desktop support to resolve software issues for several Media Sales sites.
  • Serve as the problem management lead on persistent software/hardware issues escalated by Tier I and II technical issues.
  • POD Leader for a team of six to handle escalation cases arising from hardware issues in client location.
  • Answered phone lines to assist military employees with computer software and hardware issues as well as networking issues.
  • Supported Windows XP, Vista and 7 operating systems/platforms; troubleshot network, software, and hardware issues.
  • Set up and supported multiple departments with software, operating system, network, and hardware issues.

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13. Setup

high Demand
Here's how Setup is used in Information Technology Specialist jobs:
  • Performed network administration functions, setup network user account/ permissions, reset passwords and administered group policies in Active Directory.
  • Provide network support to by troubleshooting/isolating network issues, performing setup/maintenance/replacement of components, and support cable installations.
  • Network setup for 23 stations including firewall permissions, specialized anti-virus databases and physical ISDN port installation.
  • Maintained, setup, and troubleshot office workstations for command elements while managing unit Headquarters administration.
  • Remove and install defective equipment Audit inventory Setup computer labs Accomplishments Learned new processes with fixing computers
  • Supported installation of new Blackberry setups and server connectivity for email access.
  • Provided maintenance, installation and configuration of network and workstation setup.
  • Improved system monitoring through setup and optimization of network alerts.
  • Coordinated the logistics of technology requirements and setup new location.
  • Executed hard drive enclosures setup for disaster data recovery.
  • Created training manuals for computer setups and hardware/software policies.
  • Administered Active Directory for account setup, OU assignments, creating distribution groups, security groups, and managing existing accounts.
  • Led effort to install IMB 4.7.1 (including setup/customization of new IMB archiving process), IMB 4.6 and ExpEDIte 4.5.
  • Assist base network control center (NCC) with administration, setup and repair of various network equipment, as needed.
  • Organize and manage all computer, phone and networking setup and equipment for new job sites and all office locations.
  • Trained staff, and customers in the system setup, and operations for the company's software, and applications.
  • End user support for setup and swap out of computers, includes software builds and the validated user data transfer.
  • Contacted customers with regard to setting up a partnership pertaining to EDI from obtaining all information to initiating the setup.
  • Developed request and setup process, technical information (Users guide) while executing various pilot sessions across multiple teams.
  • Perform basic system administration tasks such as: passwords, e-mail setup, security groups, and maintaining distribution lists.

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14. Laptops

high Demand
Here's how Laptops is used in Information Technology Specialist jobs:
  • Use imaging technology to quickly deploy standard applications and configurations on workstation laptops and desktops in compliance with approved USDA specifications.
  • Repair Dell Precision Series Windows laptops by identifying and replacing malfunctioning hardware.
  • Refreshed laptops and configured software, joined domain and network connectivity.
  • Repaired faulty desktops, laptops and miscellaneous military equipment.
  • Supported both Apple/Windows platform workstations/laptops including mobile devices.
  • Assist, troubleshoot, and repair if need be, issues with user's computers, laptops, printers and others.
  • Network trouble shooting (IP management, Networked devices including printers, fax, scanners, laptops, mobile devices).
  • Assisted in deploying 460 laptops, mobile workstations and desktops to users in 4 weeks during the 2012 computer lease upgrades.
  • Installed Windows 7 operating system (OS) on over 200 Dell Laptops (currently upgrading to Windows 10).
  • Installed and configured PC's, laptops, tablets, printers, scanners, networks, firewalls and switches etc.
  • Performed hardware installations/troubleshooting for desktops, laptops, servers, blackberry devices, printers and any additional equipment as needed.
  • Supported over 125 remote mobile users on laptops with cell modems by remotely accessing their machines to resolve technical issues.
  • Lead IT Specialist for 300+ user accounts, 150+ laptops and notebooks and 30+ VOIP phones over 4 different networks.
  • Build, image, clone hard drives for desktops/laptops using Windows NT/2000 operating systems and performed necessary driver/software applications upgrades.
  • Maintain inventory of all ISS property via Track IT, to include computers, laptops, printers, and blackberries.
  • Installed and configured operating systems, software, drivers on over 50 desktops and laptops in a one-week period.
  • Install and configure computer workstations, monitors, laptops, printers, scanners; Install and configure software packages.
  • Diagnose and resolve network connection issues such as network drop or DNS not resolved on client computers and laptops.
  • Diagnosed and resolved issues with all workstations and laptops with regard to software, hardware, and end-user performance.
  • Work with college-owned Dell and HP towers and laptops and any brand of computer brought on campus by students.

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15. User Accounts

average Demand
Here's how User Accounts is used in Information Technology Specialist jobs:
  • Utilized Active Directory and proprietary applications to create user accounts and manage security access to windows and medical record systems.
  • Created user accounts, tracked abuse, conducted assessments, procured appropriate computer equipment and maintained annual equipment/computer inventories.
  • Utilize Blackberry Enterprise Manager to establish new blackberry user accounts and troubleshoot existing user accounts.
  • Create and administer development databases and user accounts, assign roles and administer security.
  • Configured user accounts and established access control, Provided application trouble shooting user community.
  • Provisioned end-users with access to classified and unclassified networks by creating network user accounts.
  • Audited groups and user accounts for unauthorized access and or heightened privilege escalation.
  • Administered user accounts and security settings in Active Directory 2003 environment.
  • Created/maintained user accounts within the domain and prepped/delivered new hire computers.
  • Perform hardware/software/mobility troubleshooting, reset and disabling of user accounts.
  • Created user accounts and established permissions/security for shared network resources.
  • Create user accounts and provide account and folder security administration.
  • Created user accounts and setup necessary user workstation application software.
  • Administered user accounts in an Active Directory environment.
  • Administrated user accounts and delegated file/directory permissions.
  • Create new user accounts and training documentation/videos.
  • Administered user accounts and security settings.
  • Maintain user accounts/computers/printers using Active Directory.
  • Created script to automate the creations of user accounts (AD) by importing thousands of users in minutes using PowerShell.
  • Configured user accounts, regulated and monitored network access to ensure the confidentiality and secured access of files and network resources.

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16. SQL

average Demand
Here's how SQL is used in Information Technology Specialist jobs:
  • Developed inventory organizational structure and created product database using MySQL with a Java based front end ordering system.
  • Collaborated with security personnel and reviewed and assisted with SQL Server security standards and participated in security audits.
  • Completed job tasks utilizing financial web-based application tools, user administration privileged accounts, SQL Navigator 5.5.
  • Implemented performance monitoring of SQL Server environment and standards to proactively monitor performances and resolve issues.
  • Performed database maintenance through SQL Plus to correct invalid information and enhance data accuracy.
  • Utilized SQL Server Enterprise Manager to manage automation script parameters.
  • Developed complex queries using T-SQL according to business requirements.
  • Coded application program from specifications using basic SQL.
  • Manage, repair and upgrade SQL databases and corresponding interface software with over 50,000 patient records in a HIPPA high-security environment.
  • Assist in administering multiple DBMS software designs such as Oracle, SQL and MS-ACCES in support of any required function.
  • Experience using Oracle Toad 10.6.1, SQL Developer, and SQL Plus database development tools for SQL and PL/SQL development.
  • Build many custom programs to audit data, perform GAP Analysis, QA checks and create dynamic SQL data dashboards.
  • Experience with SQL Query and SQL Management Installation, Administration, Monitoring, Performance Tuning, Database Backup and Recovery.
  • Created reporting mechanism for sales and accounting departments by using PHP, MS-SQL SSRS, SSIS and Crystal Reports.
  • Utilized SQL Server and MS Excel to perform the end of the month reporting for financial and sales information.
  • Programmed web-based applications using PHP and MySQL to include a Purchase Order, Vacation Tracking and Safety Management programs.
  • Assisted managers and HR staff with reporting, creating canned reports, criteria selections using Crystal Reports and SQL.
  • Worked with Oracle, SQL, SAP database administrators to ensure databases were backed up on a nightly basis.
  • Well versed in managing Oracle and SQL data through command line interface (CLI) and Oracle OEM connections.
  • Participated and led Java/SQLMP Java Task Force Committee and Unit Testing Committee in the development of Best Practices.

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17. Internet

average Demand
Here's how Internet is used in Information Technology Specialist jobs:
  • Designed, configured and implemented a cloud-based WiFi system to ensure constant Internet service while providing flexibility to support newer technologies.
  • Hold responsibility for issuing passwords, monitoring Internet use and implementing IT security measures; ensure alignment with information security protocols.
  • Conducted research in the fields of international development and transnational trade using the Internet and other on-line electronic information services.
  • Performed troubleshooting and diagnostics for various internet and networking applications, solving browser, network connection and internet application issues.
  • Installed and maintained Enterprise Internet Service Provider network giving secure communications and confidentiality to financial systems and data.
  • Facilitated more efficient data communication between branches by driving initiatives to establish Internet presence and enterprise-level connectivity.
  • Maintained Secure Internet Protocol Routing and Non-secure Internet Protocol Routing computer and Coalition Network Computers.
  • Coordinated with major Internet service providers to install required communication lines and support remote office.
  • Provided technical support to tenants at the apartment complex to resolve internet connectivity problems.
  • Interacted regularly with leasing office members, and tenants to perform internet connectivity testing.
  • Established networks and internet connectivity by utilizing IP addressing schemes and routing protocols.
  • Integrated merging of legacy departments with current Internet/intranet web and networked host resources.
  • Fielded questions about Microsoft Office productivity software, email application and Internet browsers.
  • Monitored the wireless internet connectivity using cloud based software and performed troubleshooting.
  • Developed/supported Internet applications for knowledge retention/dispersion, activity tracking and managerial reporting.
  • Provided customer service support to 26 telephone and approximately 200 internet subscribers.
  • Maintain security tools/utilities for forecasting, responding and detecting internet attacks.
  • Maintained servers, assured internet connectivity, and regulated software upgrades.
  • Complete Technical Support of High Speed Wireless/Dial-up Internet Service Provider.
  • Supervised Internet service provider via Wireless Internet Service Provider equipment.

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18. LAN

average Demand
Here's how LAN is used in Information Technology Specialist jobs:
  • Plan for current and future technology integration and works issues for compatibility and standardization based on current and projected customer needs.
  • Direct and decisive leadership qualifications with strengths in planning, performance improvement, quality improvement, and productivity gain.
  • Modified existing application packages using application and operating system software and appropriate computer language commands and files.
  • Assess operations & develop performance & strategic plans for individual & organizational development & improvement.
  • Planned and led execution of online marketing and informational resources for government and military personnel.
  • Provided various marketing/advertising solutions such as online social media and web page development and planning.
  • Coordinate or participate in several formal and informal management planning & decision- making sessions.
  • Planned and implemented Exchange organization and site architecture and messaging and directory replication configuration.
  • Develop and implement information security, disaster recovery, and information security continuity plans.
  • Removed decommission network equipment, associated cabling, and dispose of miscellaneous material.
  • Planed and prepared production release activities and successfully executed and monitored system performance.
  • Improved Systems project manager communication plan to collect pertinent capitol planning data.
  • Planned and coordinated successful team involvement in semi-annual off-site Disaster Recovery exercises.
  • Supervised network activities to evaluate system performance and devise capacity planning.
  • Personalize computers programs and languages to accommodate over 4 specific departments.
  • Manage Communicate and execute plan assignments for yearly Disaster Recovery activities.
  • Develop and document contingency plans for optimal operational efficiency.
  • Assist in developing and implementing Information Systems Contingency Planning.
  • Assist in creating Disaster Recovery/Business Continuity plans and documentation.
  • Assisted with planning/design/research/acquisition of new or upgraded hardware/software.

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19. Computer System

average Demand
Here's how Computer System is used in Information Technology Specialist jobs:
  • Conduct daily analysis of TCAIMS II computer systems and operating systems to determine overall functionality of systems requirements and specifications.
  • Performed Information Services Support Office duties of computer system management, database management, records management and Communication security functions.
  • Perform computer system administration/customer support tasks to include troubleshooting, installation and management of all IT systems and software.
  • Managed the scientific and oceanographic environmental resource data and database administration on computer systems utilized by NOAA's SPO.
  • Monitor computer systems to ensure availability and performance and also recognize and report anomalies following Center-defined procedures and policies.
  • Specialized in the Information Technology department by providing technical support troubleshooting computer system problems for the company's associates.
  • Prepared certification and accreditation packages to acquire authorization for use of existing computer systems and newly acquired computer equipment.
  • Coordinated periodic computer system maintenance events with customers to ensure system integrity, protection, functionality, and stability.
  • Completed service with an Honorable Discharge and maintained an excellent record of performance in troubleshooting and maintaining computer systems.
  • Documented processes and procedures for the monitoring and maintenance of computer systems to minimize disruptions to system operations.
  • Trained and assisted less experienced Soldiers in the installation, operation and troubleshooting of information and computer systems.
  • Performed senior operator and systems and network administrator duties, maintained functions on assigned computer systems.
  • Defined security requirements for computer systems, including mobile devices, workstations and personal computers.
  • Analyzed operations of existing computer systems and recommended revisions to meet USAID/Remedy compatibility matrix requirements.
  • Initial training is provided on recognizing vulnerabilities and potential threats within computer systems and networks.
  • Assist in the design and implementation of computer systems including an enterprise document management system.
  • Coordinated installation and maintenance of varied and complex personal computer systems, servers and peripherals.
  • Monitor daily activities of computer systems and provide solutions for user related problems.
  • Maintain configurations of all notebook and desktop computer systems according to established standards.
  • Maintained, operated and performed necessary troubleshooting on military computer systems and operations.

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20. Security Policies

average Demand
Here's how Security Policies is used in Information Technology Specialist jobs:
  • Developed and implemented new information security policies and best practices for the Nevada Army National Guard Department Office of Information Management.
  • Designed video conferencing model pilot for the regional office; conducted seminars, training classes developed security policies and software installation.
  • Provide expert technical guidance, interpretation, and implementation oversight of applicable information security policies, processes, and practices.
  • Reviewed and tested security policies and procedures annually or as dictated by U.S. Navy by providing technical and administrative controls.
  • Assist IT security specialists with applicable security policies and regulations and conducts risk analyses and security tests and evaluations.
  • Enforce security policies and safeguards for systems including stopping system operation if warranted by the seriousness of security violations.
  • Developed and co-authored computing security policies with Human Resources and developed computing training program taught to all new employees.
  • Performed security inspections of systems and networks for compliance with security policies and submitted incident reports when required.
  • Provided guidance and knowledge of federal, agency and department level information technology security policies and emerging issues.
  • Enable administrators to assign system resources and privileges to users and enforce security policies through provisioning software.
  • Develop and implement security policies and procedures in accordance with JAFAN 6/3 requirements and local security policy.
  • Enforce Security policies on a TOP Secret Network handling sensitive information for local Military Intelligence unit.
  • Introduced and enforced stringent information security policies and procedures while supporting senior management's business goals.
  • Provide updates and maintenance of security policies and procedures, contingency and disaster recovery plans.
  • Ensured customers were compliant with current Department of Defense information security policies and regulations.
  • Followed up with various groups for remediation Assist in implementing company security policies standards.
  • Developed Access Control Lists according to federal regulation guidelines and information assurance security policies.
  • Enforce agency s IT security policies as approving authority on network/domain security monitoring.
  • Ensured compliance with information security policies to include digital and physical security.
  • Conduct trends analyses, identifying potential gaps in security policies and/or procedures.

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21. Assurance

average Demand
Here's how Assurance is used in Information Technology Specialist jobs:
  • Provided information security/information assurance support.
  • Maintain the confidentiality, integrity, and availability of automated data processing operations through performance of IT security information assurance.
  • Offered subject matter expert on Information Assurance and security requirements and information systems security engineering supported by the 5.8 competency.
  • Re-imaged machines using System Center Configuration Manager (SCCM) and performed quality assurance measures before returning asset to customer.
  • Organized and administered solution assurance reviews between customers and subject matter experts for storage products, contributing to successful installations.
  • Manage risks associated with prototype development to ensure the design addresses components of the system requirements to include information assurance.
  • Ensured the rigorous application of information security/information assurance policies, principles and practices in the delivery of customer support services.
  • Applied various statistically methods and techniques for investigating, analyzing and taking corrective action on complex quality assurance problems.
  • Performed duties as the Network administrator, System administrator, Telecommunications Officer, and the Information Assurance Security Officer.
  • Maintain contacts with commercial and military community to remain current in the field of information technology and information assurance.
  • Served as the Information Assurance Manager Responsible for the implementing security procedures, software safeguards, and Hardware/Software capabilities.
  • Developed and maintained information systems certifications, accreditation documentation, and managed the information assurance vulnerability assessment program.
  • Implemented information assurance security training for all company personnel, resulting in increased data security by 97%.
  • Draft program operation manuals and technical program requirement documents in information Assurance and Communication security (COMSEC).
  • Ensured organization was in compliance with policy and procedures maintaining government security and information assurance standards were met.
  • Suspend user accounts with Information Assurance Manager approval due to security violations or unauthorized user account usage.
  • Elicit requirements for the development and implementation of customer requests ensuring compliance with T-Mobile quality assurance standards.
  • Identified and developed enterprise GIS solutions, standards, quality assurance and control management and analysis procedures.
  • Ensured the rigorous application of information security/information assurance policies, principles, and practices were adhered to.
  • Perform analysis to define opportunities for new or improved business process solutions, including quality assurance processes.

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22. VPN

average Demand
Here's how VPN is used in Information Technology Specialist jobs:
  • Experience in troubleshooting hardware, software and network connectivity Issues by remotely diagnostics and troubleshooting client workstations Install/troubleshoot VPN Service/problems.
  • Architect/Developed and managed internal and external client network infrastructures consisting of multiple remote VPN offices and mobile clients.
  • Composed thorough documentation of installation and configuration procedures for our remote VPN users and various site-specific software packages.
  • Provide Windows/Unix administration, LAN/WAN/VPN administration, HyperV administration, and intrusion detection and prevention monitoring.
  • Supplied VPN connectivity for teleworkers; testing and verifying connectivity from users residence.
  • Provided initial and existing Open VPN disbursement and administration assistance to remote clients.
  • Network troubleshooting and installations/configurations, (WAN/LAN/Wireless/VPN/FTP/remote access).
  • Maintain site VPN and server equipment for department/organization.
  • Review firewall & VPN logs on a daily basis, backed up configuration files for network outage or recovery of operations.
  • Assisted with remote access project via TACACS & Defender Token/Radius Windows Active Directory Authentication VPN solution and with its administration thereafter.
  • Provide User training on Google Apps for Business when needed, VPN access, CDK Drive training, and VoIP training.
  • Connect multiple offices across a geographically dispersed area via server to server VPN; manage VPN users via AD Group Policies.
  • Planned, installed, maintained and optimized documentation of all LAN/WAN/VPN network hardware and software, security systems and communication links.
  • Configure and maintain wireless networks, MPLS network, VPN's, VoIP Cisco phone systems and punch down phone system.
  • Managed a team of 800+ staff providing technical support on LAN, VPN, RSA Tokens AS/400 and remote access.
  • Helped users in setting up VPN Services, email accounts, File Server Access and monitoring business critical network devices.
  • Provided full-spectrum communications support during Command Staff travel to Africa including full VPN capabilities from remote sites to European domain.
  • Configure and support VPN client for secure remote access to FHVC network (via SonicWall) and to hospital VPN.
  • Maintained all systems varied from Microsoft Windows Servers, Active Directory, NT & 2000 Workstations, and VPN lines.
  • Ensured all engineers were using the company VPN or dial up number by providing instructions via phone or email.

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23. Helpdesk

average Demand
Here's how Helpdesk is used in Information Technology Specialist jobs:
  • Trained on-site staff on change management process and Remedy HelpDesk ticketing systems.
  • Level 2-helpdesk support for classified and unclassified systems (DOD).
  • Maintain HelpDesk operations using Web Help Desk Software.
  • Provided technical oversight and advice on the website development, applications and database development, systems administration and helpdesk operations.
  • Coordinated staff augmentation for small-business clients including network engineers, database analysts, reporting analysts, and helpdesk technicians.
  • Performed helpdesk functions such as intake of customer trouble tickets to facilitate the university's information technology services.
  • Developed helpdesk work order submission and work order tracking process, which increased efficiency and effectiveness of operations.
  • Streamlined Helpdesk support services, reduced end-user problem ticket volume and eliminated 10,000 hard copy forms annually
  • Developed comprehensive procedures and documentation for State of California accounts Helpdesk knowledge base.
  • Perform all duties of Helpdesk operations with additional responsibilities.
  • Provided customer/technical support working as a helpdesk representative.
  • Developed in-house helpdesk ticketing and asset management system.
  • Utilized Remedy ticketing software for helpdesk functions.
  • Provided Tier II and III helpdesk support as needed to staff of more than 550, solving 100% technical issues.
  • Attained and applied expertise in repairing computers, troubleshooting equipment, updating operating systems, and maintaining the Helpdesk SharePoint server.
  • Maintained organized documentation as solutions were met, as well as best practices for handling issues received by the helpdesk.
  • Assisted 1000+ users across 7 buildings with computer, networking, and printer needs using helpdesk and remote desktop applications.
  • Played service helpdesk which provides initial support, prioritizing as well as tracking the incidents or service requests through Portal/E-mail/Phone.
  • Provided desktop and helpdesk support for end-users as part of our customer satisfaction initiatives for a duration after our deployments.
  • Performed Tier 1 and 2 helpdesk support for company of 120+ employees, and assisted with Tier 3 requests.

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24. Voip

average Demand
Here's how Voip is used in Information Technology Specialist jobs:
  • Coordinated with multiple departments on various telecommunication/VOIP order related projects, and assisted other teams as needed to reduce order backlogs.
  • Assist network administrator in installation and troubleshooting of Cisco VoIP telephony system and creation of accurate network diagrams.
  • Assisted in leveraging the telephony/VOIP system by training company employees and administering/configuring the system.
  • Managed telephony applications, VoIP and SIP technology using exceptional problem solving skills.
  • Upgraded legacy phone system to a VOIP solution that utilized unified communications.
  • Manage classified and unclassified VoIP connectivity and equipment.
  • Managed client-side telecommunication and VoIP equipment and software.
  • Migrated telephony interface to VoIP.
  • Assist companies through network/server administration while also aiding in Project Management of VoIP as well as installing cabling and server racks.
  • Assisted with companies transition to a full cloud based VOIP phone service from an outdated Samsung Small Business Communication copper solution.
  • Assisted in the implementation of a VoIP system at 8 separate locations using Cisco Unified Communications managed by a third party.
  • Performed cost analysis for company's current phone system compared to new VOIP phone with a yearly cost saving of 13K.
  • Supported Cisco VOIP telephone system (Cisco Unity Voice Mail, Call Manager Express, and IP Call Center).
  • Install hardware and software as needed including servers, desktops, memory, modems, switches, routers, VOIP.
  • Tasked with installing, maintaining, processing, and troubleshooting computer systems and network operations (including VoIP).
  • Installed, configured, and maintained server for use with open source Asterisk PBX software to enable VoIP telephony.
  • Trained staff on basic and advanced software such as Microsoft Office 2010-2013, 365, TruckMate and VOIP Phones.
  • Managed all AVAYA VOIP systems within main office and all remote offices to fit SOP and call routing needs.
  • Utilized Remedy Ticketing system to complete the installation of work orders to include wireless, 802.1x, and VoIP.
  • Executed Cisco VoIP Telecommunications system moves throughout the base making changes internally or via remote access to the CUCM.

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25. OS

average Demand
Here's how OS is used in Information Technology Specialist jobs:
  • Recommend IT hardware/software for proposed standardized telephony systems, new equipment configurations, interfaces, systems compatibility and contingency interface requirements.
  • Performed analysis diagnosis and resolution of complex PC problems for a variety of end users and recommended and implemented corrective solutions.
  • Initiated, submitted, and configured users of Microsoft Office Outlook email exchange accounts for improved communication within the organization.
  • Provided additional remote migration support for Sales department in branch offices located in geographically diverse areas across the Northeast.
  • Implemented and upgraded detailed computerized systems that provide optimum cost-effective methods for performing services more efficiently and effectively.
  • Maintained a highly motivated engineering team by providing individual encouragement and counseling in a positive and caring manner.
  • Deployed IT support and technical skills to clinical laboratories in hospitals, reference laboratories, and private-owned laboratories.
  • Boosted unit and department operational efficiency and directed five staff members during two-thirds personnel transfer out of command.
  • Implemented and disseminated security requirements such as those resulting from laws, regulations, or Presidential directives.
  • Worked on multiple internal and external consulting teams across multiple industries including Insurance and Professional Services.
  • Perform Accounts Receivable duties including invoice importing, deposits, statement reconciliation and collections.
  • Implement system diagnostic and maintenance tools to ensure availability and functionality of the system.
  • Resulted in ability to mobilize business application while reducing risk and costs.
  • Interact with cross-organizational teams to determine solution support to meet business requirements.
  • Perform detailed analysis in support of OS and Application level vulnerabilities.
  • Conducted post-implementation IT training, and hands-on demonstration of user procedures.
  • Investigated and proposed enterprise scheduling solution including SAP Central Processing System.
  • Conduct data system studies and prepare documentation and specifications for proposals.
  • Renegotiated Microsoft Enterprise License Agreement to attain major cost savings.
  • Diagnosed and resolved problems in response to customer reported incidents.

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26. Tcp/Ip

average Demand
Here's how Tcp/Ip is used in Information Technology Specialist jobs:
  • Correct a malfunction on an automated information system *Configure switches *Database management *Microsoft Office *TCP/IP *Windows Server *Completed many objectives.
  • Assure TCP/IP database information is constantly updated and monitored with present modifications.
  • Provided support to end users relating to connectivity of the database, network connectivity (TCP/IP), and printing functions.
  • Administer network workstations, utilizing one or more TCP/IP or non-TCP/IP networking protocols and/or one or more Windows based operating systems.
  • Created directory structures and security rights in an Active Directory environment, including DNS, DHCP, TCP/IP, and WINS.
  • Administered Active Directory management products, Anti-Virus products, DNS/DHCP, TCP/IP, Ethernet, wireless router and Firewall Configurations.
  • Configure and install TCP/IP or DHCP protocols as needed to ensure that networked computers work on the local area network.
  • Install and configure Local Area Networks using TCP/IP and Internet access via DSL, Cable and the NCTC Network.
  • Experience in TCP/IP Networking, DHCP, Network hardware, Wireless Networking, Hubs, Switches, and Routers.
  • Assigned and maintained TCP/IP ranges for all users, computers, printers, and a variety of mobile devices.
  • Used knowledge of data transmission concepts, functions and mechanisms to troubleshoot and maintain equipment on a TCP/IP network.
  • Configured TCP/IP, firewall, and adding computers to domain and users in specific groups through Active Directory.
  • Provided Ethernet, TCP/IP, and Local Area Networks (LAN) support, hardware and software installation/configuration.
  • Work with team on system design, Configure workstations with TCP/IP, WINS, and DNS addresses.
  • Maintained and troubleshot the operating systems and network protocols which included NetWare, Microsoft Networking and TCP/IP.
  • Use TCP/IP troubleshooting tools to troubleshoot and resolve network connectivity and DNS related issues in the LAN.
  • Provided troubleshooting for software systems and system hardware in areas such as IP conflicts and TCP/IP routing.
  • Plan and execute office reorganizations experienced with Windows XP-2000, NT, DHCP, DNS, TCP/IP.
  • Maintain server using DHCP, DNS, and TCP/IP; and providing hardware/software support and troubleshooting.
  • Assisted in planning and execution of migration from Banyan Vines/Windows 3.1 to TCP/IP and Windows 95.

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27. Sharepoint

average Demand
Here's how Sharepoint is used in Information Technology Specialist jobs:
  • Created SharePoint training methodology to reduce labor hours and provide more efficient methods for collaboration and data collection for senior management.
  • Assisted Tier 3 technical team in maintaining operational status and control of DIA Enterprise web/database applications and SharePoint applications.
  • Participate in the bureau-wide web re-engineering effort, creating SharePoint websites, and enhancing site functionality and usability.
  • Created an instructional class on SharePoint development and management and instructed personnel on design and construction techniques.
  • Researched newer technologies as related to web development to include mobile capabilities for SharePoint applications.
  • Deployed and managed SharePoint applications including web applications, site collections, and SharePoint solutions.
  • Maintained required documentation and artifacts for assigned project within shared folders and SharePoint 2010.
  • Performed SharePoint and Database Administration responsibilities utilizing Microsoft SQL Server 2000 and 2005 platforms.
  • Monitor and analyze the utilization of SharePoint in order to effectively continue team collaboration.
  • Managed the SharePoint environment including operational settings, accounts and user roles, authentication.
  • Participate on the SharePoint team supporting corporate departments, providing unique collaborative solutions.
  • Developed Microsoft Office templates to integrate with SharePoint's metadata capture capabilities.
  • Served as the SharePoint administrator for the Virginia Economic Education department.
  • Provided assistance for our technical consultants on SharePoint installations for clients.
  • Performed configuration and operation on all software related to SharePoint infrastructure.
  • Initiated and implemented a SharePoint collaboration and content management system.
  • Designed and implemented information security office intranet site in SharePoint.
  • Identify and report governance violations by auditing SharePoint environment regularly.
  • Evaluated organizations SharePoint development environment and created implementation plan.
  • Implemented and administered a Microsoft SharePoint Portal Server.

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28. System Administration

average Demand
Here's how System Administration is used in Information Technology Specialist jobs:
  • Conducted system administration duties and makes necessary recommendations for information technology actions needed as it relates to all levels of care.
  • Performed software installation and configuration, general operating system and system administration in multiple development environments across approximately forty servers.
  • Perform system administration functions to include but not limited to system Net-backup, user administration and installation of updated versions.
  • Develop and document system administration Standard Operating Procedures (SOP) and maintain system configuration and location documentation.
  • Provided system administration including Exchange Console management for user creation, assignment of rights/roles, and user management.
  • Perform a variety of system administration tasks to include account administration, system maintenance, and tape backup/recovery.
  • Provided system administration services in conjunction with enterprise operations to actively disseminate and collect IA policies and procedures.
  • Performed system administration and maintained computers and servers within the computing environment and the network environment.
  • Performed system administration duties including adding/deleting users, changing passwords and controlling security access.
  • Provide system administration and ensured high level of reliability and stability along integrated systems.
  • Performed desktop system administration, system tuning, problem analysis and hardware/software upgrades.
  • Provided system administration to Tactical Battle Command Servers in the tactical operations center.
  • Developed applicable standards and policies for system administration and conduct audits to ensure compliance
  • Determined the scheduled maintenance of applications based on routine system administration tasks.
  • Provided system administration services to LAN/WAN Network Infrastructure, optimizing its functionality.
  • Perform system administration, configuring and maintaining user profiles within Active Directory.
  • Improved security of hotel systems and consistently delivered excellent overall system administration.
  • Provided system administration and direct support for Information Dissemination and Content Staging.
  • Experienced in providing Microsoft Exchange 5.5 system administration for mail configuration.
  • Help Desk, System Administration, Windows Server Deployment, Documentation Administration

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29. Vmware

average Demand
Here's how Vmware is used in Information Technology Specialist jobs:
  • Configured and administrated servers supporting 4,000 users utilizing VMWARE.
  • Consolidated and standardized VMWARE servers.
  • Managed VmWare servers across the network to included patches, upgrades, move and cloning.
  • Manage VmWare and Hyper-V virtual servers.
  • Created virtual testing environment with VMware on existing Windows based client computers to test virtual server technology for future implementations.
  • Designed complex server topology using physical servers and ESX servers running VMware in order to utilize equipment efficiently.
  • Project leader and consultant on Physical-to-Virtual Data Center conversion using Vmware and Microsoft technologies.
  • Sole administrator for a mid-scale Vmware virtual infrastructure in a high availability 24/7 environment.
  • Implemented VMware consolidating multiple legacy servers delivering increased performance and proven ROI.
  • Maintain VMware Site Recovery Manager instances and implement disaster recovery testing.
  • Implemented virtual training environment using VMware to maintain units technological readiness
  • Designed, installed and secured development environments using VMware.
  • Support for VMWare infrastructure installation and further maintenance.
  • Deploy virtual servers in a VMWare environment for multiple projects, which involve close collaboration with vendors and critical staff members.
  • Experience with remote assistance programs (Log Menu Rescue, Dame ware, Go To Assist, VMware).
  • Reduced downtime when main SQL server expired by using VMWare Server by combining two servers on a single machine.
  • Use VMware Workstation to build R&D workstations to test how applications and patches affect the desktop environments.
  • Designed the infrastructure for the NetApp FAS manually and through scripting to act as the remote storage for VMware.
  • Attended VMWare ESX Server Administrator training course for use with the IO and DTEC laboratories everyday administrative needs.
  • Managed pipeline of technology companies needing IT training on Cisco, Microsoft, VMware, and Project Management.

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30. Linux

low Demand
Here's how Linux is used in Information Technology Specialist jobs:
  • Standardized monitoring agent deployment procedure and software distribution bundles for Unix / Linux servers, improving installation consistency and product support.
  • Performed server capacity planning and performance analyses for Windows and Linux based platforms.
  • Developed a set of multimedia applications for this platform under Linux Environment.
  • Install and perform System Operation and Verification testing on Windows/Linux Enterprise Network.
  • Developed and configured TCP/IP Linux Network to increase hospital wide productivity.
  • Managed Assisted Linux administrator by monitoring and managing the system.
  • Maintained/Monitored Linux Based Server which hosted multiple company websites.
  • Supported UnixLinux ticket vending machines for centralized revenue reporting.
  • Implemented troubleshooting through command-line interfacing in Linux.
  • Maintain and edit Unix/Linux environment.
  • Perform Linux system administration tasks.
  • Collaborated with multiple teams on new development projects contributing to modernization efforts to move IBM System Z to a Linux platform.
  • Function as the Information Assurance Officer (IAO), processing 2875 account requests for the CDAE UNIX and Linux environments.
  • Perform UNIX system upgrades, OS patches, application installs and configuration changes on HP-UX, AIX, and Linux machines.
  • Tasked with developing a Linux based test lab to research and run various computer scenarios in order to test new products.
  • Supervised, installed and performed maintenance on Linux servers, peripheral equipment, and associated devices in mobile and fixed facilities.
  • Project lead for installation, migration and testing of Linux-based domain controller and file server for staff and ministry personnel.
  • Implemented backup procedures for in-house systems (Windows 2003 and Exchange) and a hosted Oracle 10g database on Linux.
  • Perform various tasks involving in-house computer systems running Microsoft Windows 2000, XP, NT, Linux, and Unix.
  • Created function that was able to reset cable modems from a web interface by executing Linux commands across several servers.

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31. Software Applications

low Demand
Here's how Software Applications is used in Information Technology Specialist jobs:
  • Trained internal/external customers regarding procedures/processes and software applications.
  • Prepared training manuals and drafts policy and procedure documents related to Performance Improvement software applications utilizing knowledge of business office operations.
  • Installed, configured and upgraded operating systems and software applications including database applications and associated peripherals on-site at multiple office locations.
  • Managed and tracked various software applications and programs and maintained deployment reports for assets received and delivered to stake-holders and customers.
  • Coordinated the development and testing of software applications, monitored day-to-day progress, conducted acceptance testing, and package verification.
  • Conducted Intrusion Vulnerability Assessments (IVA) and developed mitigation plans to keep Operating Systems and software applications secured.
  • Designed and coded units/modules/components in several large software applications, providing high-quality, high-performance, user friendly solutions.
  • Coordinate with vendors regarding commercial product failure, individual software applications, and determine method of reconstruction.
  • Enhanced end user proficiency of existing software applications by creating and delivering follow up training programs.
  • Produce call incident, application usage, and productivity metrics using the departmental tracking software applications.
  • Installed database software applications on workstations that enabled personnel to share information with one another.
  • Installed, configured and maintained software applications, operating systems, administration and network monitoring.
  • Perform software evaluation and testing of the developed software and maintain existing software applications.
  • Hired and supervised instructors for training of laboratory personnel in business critical software applications.
  • Installed, configured and supported Windows workstations ensuring LAN and various software applications connectivity.
  • Conducted user training in one-on-one and group sessions for business operations and software applications.
  • Developed user manuals and other documentation for many of major agency software applications.
  • Introduced usability analysis for software applications, and regularly conducts it during projects.
  • Installed, maintained and repaired various operating systems and software applications on workstations.
  • Advised the Director on information security, software applications and other technology matters.

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32. PCS

low Demand
Here's how PCS is used in Information Technology Specialist jobs:
  • Performed troubleshooting and fault isolation on PCs, or related system components in simple configurations in order to maintain system availability.
  • Performed setups, software/hardware installations, PCs/Laptops configurations and deployments, Network and Standalone Printers & Drivers installations.
  • Purchased, configured and delivered PCs and storage devices for mission-critical operations.
  • Maintain accurate inventory control, during installs of IT equipment such as PCs, monitors, printers and other IT equipment.
  • Installed and managed PCs and laptops, updating and troubleshooting software/hardware and resolving any network, printer or user access problems.
  • Install and maintain critical hardware, including PCs, laptops, printers, scanners, IP phones, and other peripherals.
  • Maintained desktop PCs, Thin Client (Windows Server 2003) hardware, and storage servers (Windows Server 2003).
  • Provided IT support that was required for installation, connection and disconnection, or relocation of PCs and associated peripherals devices.
  • Identified hardware issues with PCs and printers, both networked and local, to ensure efficiency and functionality of County departments.
  • Evaluated, repaired, installed, upgraded and configured computer hardware systems and software of PCs, printers and projectors.
  • Worked very closely with Dell contractors and other contracted vendors to repair PCs and restore them to their full functionality.
  • Break fixes for laptops and PCs, desktop experience, replaced monitors, repaired/re-built laptops, and re-imaged hard drives.
  • Experience troubleshooting and replacing hardware on desktop and laptop PCs, Administered system updates, and retrieved information from customers.
  • Installed memory modules, video cards, hard disk drives and DVD drives on new and used PCs and laptops.
  • Established/Maintained networks of PCs and servers, installing and configuring Windows, Office, retail store operations products, etc.
  • Performed overall hardware support for both PCs and Mac computer systems, including problem diagnosis, and repair and upgrades.
  • Support approximately 900+ users and 600+ PCs for computer moves, OS support, application support and hardware support.
  • Trouble shoots PCs for software and hardware problems such as bad power supply, video card and hard drives.
  • Tracked PCs and other assets with specially designed PC tracking software and added, corrected, or deleted information.
  • Maintained the hardware and software for 500 PCs across 22 locations in Colorado, New Mexico, and Texas.

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33. Suite

low Demand
Here's how Suite is used in Information Technology Specialist jobs:
  • Performed troubleshooting on hardware/software configurations on Dell workstations and laptops running Windows XP/Vista operating systems and Microsoft Office 2003 suite.
  • Managed testing activities for custom applications in the Network Management application suite used by the telecommunications giant.
  • Executed and set up networks and performed network administration duties for tactical networking and communication suites.
  • Job description: Analyze/design/develop/maintain a production implementation of 3M's Motor Vehicle Services software suite.
  • Expanded security solution suites for the organization through continuous learning and skill acquisition.
  • Developed assessment to determine technical and Microsoft Office Suite skills in organization.
  • Design Crystal Reports of accounting/marketing data from Mas200 business management software suite.
  • Administrated Google Suite for organization.
  • Support and technical use of Credible Clinical Systems, ABRA suite HR management and Payroll software along with ADI Time Clock.
  • Served as subject matter expert to oversee support, customization, and integration of Rational Tool Suite for ~1200 internal users.
  • Provided second level support for Microsoft Office Suite 2007 and 2010, Internet Browsers, Windows XP, and Windows 7.
  • Demonstrated knowledge of computer hardware, desktop operating system, anti-virus software, Office suites, and network client setup.
  • Accessed the Information Tool Suite (ITS) software to project and request needed funding for USTRANSCOM and various COCOMS.
  • Developed a suite of custom UNIX utilities to administer, monitor, and report on data loads and summary procedures.
  • Work with various programs including Team Viewer, Remote Access, Final Cut Pro X and the complete Adobe suite.
  • Reconstructed existing website - update company twitter account - designed a monthly email newsletter, utilizing the ADOBE Suite program.
  • Provide Configuration Management support of the Peace Corps Financial Management System (FMS) Oracle Financial e-Business suite; i.e.
  • Resolved issues relating to Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, etc.).
  • Provided support to Microsoft Word and Excel programs within the Microsoft Office Suite for front end users in house.
  • Audited NetSuite system in order to correct data entry errors created in data transfer between systems and daily activities.

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34. Local Area

low Demand
Here's how Local Area is used in Information Technology Specialist jobs:
  • Install and configure local area data communication networks which carry data, voice and video communications following organization standards.
  • Upgraded office hardware/software Installed various operating systems on different workstations Set up small local area network with a network printer
  • Tested network connectivity, connected computers to the local area network and ran connectivity diagnostics.
  • Evaluated local area network hardware and software requirements and capabilities and made recommendations.
  • Performed system administration and configured network equipment within the local area network.
  • Researched layouts of inside/outside structures for preparation of local area network setup.
  • Develop recommendations on local area network LAN computer requirements and limitations.
  • Designed and configured local area networks including wired and wireless networks.
  • Monitored local areas to ensure security policies are enforced.
  • Supported organizations' personal computers and local area networks.
  • Located and identified local area network problems.
  • Configure local area network devices and connectivity.
  • Perform end user training and troubleshooting of workstations, Dispatch stations, printer/copier functions and local area network (LAN).
  • Analyze switch port and virtual local area network (VLAN) configuration on Foundry network devices to provide end-user network connectivity.
  • Evaluate local area network (LAN) performance, using diagnostic software tools to ensure sufficient availability, speed and security.
  • Supplied guests with directions and information regarding property amenities, services, hours of operation, and local areas of interest.
  • Plan, organize, and control the activities of Information Technology to ensure optimum utilization of the local area network connectivity.
  • Completed DIACAP training via Defense Information Systems Agency (DISA) -Assisted with administration of Local Area Networks (LAN).
  • Assist in the performance of system maintenance functions for local area networks to eliminate outdated files, and preparing backup files.
  • Installed, maintained and operated a Battalion Local Area Network (LAN) including the Battalion Storage Server and Exchange Server.

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35. Management System

low Demand
Here's how Management System is used in Information Technology Specialist jobs:
  • Provide technical guidance and assistance on information management system; provide the accountability of all hardware and software throughout the organization.
  • Redesigned existing legacy content management system with a focus on reducing maintenance effort and integration with the SABA course scheduling application.
  • Developed and created standardized training to improve the effective use of the quality management system which resulted in improved customer satisfaction.
  • Defined and allocated storage capacity in the design of data management systems and ensure compliance of data management standards.
  • Provide technical support to the Social Security Administration for production file transfer management system using secure data transmission software.
  • Documented detailed resolutions and process through the use of Remedy Action Request System automated trouble ticket management system.
  • Provide primary distribution and transmission outage applications support and Oracle Database Administration in the Energy Management Systems organization.
  • Evaluated and upgraded end user systems to standardize specifications and improve end user experience on pharmacy management systems.
  • Tasked with inputting documents into InfoWorks (Electronic Document Management System) including metadata pertaining to each document.
  • Monitored Relational Database Management Systems (RDBMS) performance statistics and made modifications to enhance operational performance
  • Developed and maintained the property management and database management system, tracking equipment and organizational members.
  • Maintain procedures for networks, systems operations, database management, electronic records management systems administrator.
  • Supported ACF grants officers and program staff with internal operational division grants management systems applications.
  • Document network and server hardware as well as customer interactions into incident management system.
  • Recommended and implemented new scheduling software as well as an inventory management system.
  • Developed implementation plan for Cloud Based Content Management System and Content Delivery Network.
  • Designed and implemented online Customer Program Management system used in 10 different countries.
  • Develop project documents for Cafeteria Management system at Bishop Kelly High School.
  • Established and managed inventory management system reducing errors and cutting process times.
  • Implemented label printers and managed Warehouse Management System for printing shipping orders.

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36. Trouble Tickets

low Demand
Here's how Trouble Tickets is used in Information Technology Specialist jobs:
  • Performed Help Desk duties answering technical calls for hardware/software problem resolution; documented customers trouble tickets in a database.
  • Received trouble tickets from supporting organizations of on production jobs requesting support of local Mainframe support element.
  • Develop and maintain problem tracking and resolution databases and opening trouble tickets when necessary.
  • Provide administrative support for customers and trouble shoot remedy/trouble tickets for customer server errors/problems.
  • Eliminated unresolved and abandoned computer trouble tickets, fast-tracked incidents for rapid resolution.
  • Resolved trouble tickets and communicated directly with users to ensure timely resolution.
  • Designated trouble tickets to proper shops and/or elevate any unresolved tickets.
  • Developed efficient systems to monitor trouble tickets.
  • Work trouble tickets assigned to configuration management.
  • Used the Remedy program (an automated trouble ticket system) to document diagnosed hardware and software problems as trouble tickets.
  • Created trouble tickets and resolved the troubles on AT&T Legacy Applications (Both Mid Range and Windows Based).
  • Provide Help Desk services to users during core DEA work hours, and track all trouble tickets through a ticketing system.
  • Resolved all relevant issues and trouble tickets in accordance with guidelines and procedures established within each of the above respective networks.
  • Managed and submitted over 300 trouble tickets through the Fort Carson Network Enterprise Center maintaining mission capability rates for Battalion operations.
  • Opened and monitored status of trouble tickets and adds pertinent information to Services Center system to include steps leading to resolution.
  • Created and resolved trouble tickets generated by the Remedy Action Request System (ARS) for the local and global community.
  • Ensured and processed Remedy trouble tickets for users who had issues with their PC's and where requesting specific rights.
  • Open and close trouble tickets and document all work performed on tickets, along with steps taken for final resolution.
  • Create, document, resolve, and/or transfer system generated trouble tickets for all computer related activities and corrective actions.
  • Initiate and conduct follow up actions on customer trouble tickets for sections within and outside of the organization as needed.

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37. Mac

low Demand
Here's how Mac is used in Information Technology Specialist jobs:
  • Maintained/updated ServiceNow asset/IMAC inventory records.
  • Provided telephone/in-person customer service to PC operators in stand-alone/network/host-integrated status and hardware/software repairs to Reserve Component Automation System machines.
  • Designed and implemented a security plan, replacing Air Fortress Gateways with WPA2 security using Mac address authentication.
  • Conduct feasibility studies on characteristics such as equipment configurations, interactions of various subsystems, and human/machine interaction.
  • Supported all Macintosh equipment being migrated into the CMS environment and updated asset management through Remedy.
  • Scheduled continuing education credits for pharmacists in either seminars or monthly subscriptions.
  • Supported Creative department that utilized Macintosh systems for design purposes.
  • Experienced in processing exhibits running Windows and Macintosh operating systems.
  • Provided LAN/WAN support within an integrated Windows/Unix/Macintosh networked environment.
  • Managed whole-office operating system upgrades and printer/fax machine maintenance.
  • Performed baselines, and patch management for unclassified/classified machines.
  • Re-engineered pattern/cutting machine to do specific industry cutting.
  • Research and test technologies to include IP telephony systems, Satellite systems, Wireless communications systems, and Virtual server machines.
  • Developed features for an industrial foam cutting machine, which enhanced victor points, Shapes, format and increasing the speed.
  • Assisted in the design of a Mac based Remote Radiology Read system for a 350+ patient post market Breast Cancer study.
  • Provided customer help desk duties (access to the network, hardware problems, machine installation, and email).
  • Prepared documentation for opening and closing pharmacies in five states within the Federal and State Government and all prescription plans.
  • Delivered remote access into customer's machines to assist with set up of Enterprise Email using SCCM and RDP Services.
  • Helped to complete a PC refresh project in which all machines that had reached their end of life were replaced.
  • Supervised and conducted professional development training for 160 faculty and staff members on PC and Mac based systems and devices.

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38. Unix

low Demand
Here's how Unix is used in Information Technology Specialist jobs:
  • Participated in national equipment evaluation for UNIX server replacement project that resulted in a subsequent replacement of the existing environment.
  • Administered both Windows-based and UNIX-based servers to include maintenance and scheduled backups.
  • Maintained computer Server operations using Unix.
  • Support Oracle databases using partitions, snapshots, replication, and web server features in a transaction-processing environment on UNIX platforms.
  • Provided 24x7 production support for multiple anti-money laundering web-based applications running on platforms including Windows, UNIX, and Mainframe systems.
  • Developed remote data interface programs written in PRO*C. Implemented the data feeds through writing new periodic processing scripts in UNIX shell.
  • Record Deployment issues and resolutions following specific guidelines, using a high degree of Windows, UNIX, and Networking skills.
  • Created and maintained Access databases for Quality assurance * Assist with the administration of HP-Unix servers running the ERP system.
  • Project Lead on Cross Platform architecture across Microsoft, UNIX, DB2 systems utilizing J2EE and Microsoft COM based applications.
  • Utilized VI for editing and UNIX command line knowledge for SA, software upgrades, patching performance tuning and troubleshooting.
  • Designed and implemented a WAN infrastructure using T1's and Cisco equipment integrating legacy SCO/Unix systems with the new infrastructure.
  • Provided in-house computer support for PC, Macintosh, and UNIX systems for 50 local users and 120 remote users.
  • Managed an environment consisting of an end user base of approximately 15,000 utilizing 2500 Windows servers and 1900 Unix servers.
  • Implemented, deployed, and supported commercial third-party as well as open-source UNIX and Linux based applications locally and worldwide.
  • Resolve Oracle and Unix server issues with the help of the on-call DBA and Unix Engineering technical teams as needed.
  • Resolved technical problems presented by Windows / Unix commercial and back office production environments via HP OpenView and call-in escalations.
  • Provided on-call support to external organizations and engineering support for UNIX systems for the Directorate and the Army Enterprise.
  • Performed backup, interim storage, transfer to new servers, and data validation using DOS and Unix shells.
  • Use UNIX commands and scripts on AIX to perform code deployments to the Production, COOP and QA environments.
  • Worked with application support group for Sun servers, HP servers, and Unix servers in Upgrading software packages.

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39. DOD

low Demand
Here's how DOD is used in Information Technology Specialist jobs:
  • Gathered data and authored requirements documents for DOD appropriations necessary to establish and maintain long short-term technology funding plan.
  • Instituted operational measures to ensure awareness, enforcement, and compliance to DoD Federal security policies and procedures.
  • Resolved military personnel related technical software and hardware problems in accordance with established DOD policies and procedures.
  • Managed COMSEC including accurate accountability of keys, timely destruction and maintaining DoD compliance with yearly inspections.
  • Ensured internal networked systems met DoD security guidelines using Gold Disk security templates and applying updates.
  • Supported 7th Signal Command and other existing DoD customers with different procedural and ticketing requirement.
  • Provide daily hands-on implementation and enforcement of DoD information assurance requirements on assigned Enterprise systems.
  • Designed system security configuration baselines for servers and workstations using DoD Standards and best practices.
  • Recommend policies, procedures and techniques attributable to audits of DoD information technology systems.
  • Performed regular configuration management processes of all RFID systems per strict DoD specifications.
  • Interpreted, defined and implemented guidance from DOD and other applicable security requirements.
  • Served as consultant to school administrators regarding project planning/implementation from DoDEA Headquarters.
  • Maximized DOD/AF equipment budgets by utilizing reclaimed computer and networking equipment.
  • Developed logical data models to document numerous legacy DoD systems.
  • Provide network administrator support and maintenance within DoD domain.
  • Performed Database Management for a DoD Organization.
  • Reported incidents to proper DoD representatives.
  • Manage and install printers/scanners of Portsmouth Naval Shipyard according to DoD Next Generation Enterprise Network / Navy Marine Core Intranet contract.
  • Maintain Quality of Life Network (QOLNET) in compliance with all DOD security requirements and regulations for unclassified computer systems.
  • Provide risk analysis documentation in accordance with DoD policy that will form the basis of an accreditation recommendation to the Government.

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40. Network Security

low Demand
Here's how Network Security is used in Information Technology Specialist jobs:
  • Conduct vulnerability/risk assessments and provide recommendations regarding critical infrastructure and network security operations enhancements.
  • Analyzed network security data in performance investigations and identified anomalies and made appropriate recommendations to the Manger of Enterprise IT Operations.
  • Developed methodologies, delivery models, processes and procedures including Security Deployment, Network Security Deployment, Management and Audit.
  • Managed information systems, telecommunications, and network security, along with using information security management techniques and policies.
  • Conducted network security updates, including updates on various government proprietary software; maintained inventory of machines and peripherals.
  • Verify adequate installation and backup practices in the operating environment are compliant with desktop and network security standards.
  • Conduct risk assessments and collaborate with clients to provide recommendations regarding critical infrastructure and network security operations enhancement.
  • Provide network security and protecting systems from worms and viruses; and understand several military-specific digital communications systems.
  • Maintained network security standards and protocols for all business contracts per their contract designated by project managers.
  • Drafted and recommended network security policies, procedures and design concepts for senior management review and approval.
  • Maintained network security policy, addressed server security issues and applied appropriate security patches and upgrades.
  • Maintained, implemented, and coordinated Information Assurance service definition standards for physical and network security.
  • Used intensive knowledge of internet protocols, communication protocols, data and network security monitoring tools.
  • Strengthened system/network security and business-continuity planning as a member of company's security incident response team.
  • Supervised subordinates; provided computer system administration, local area network administration, and system/network security.
  • Established more efficient methods in allocating permissions on sensitive information, hence enhancing network security.
  • Supervised computer user support specialists and computer network support specialists and administered network security measures.
  • Recommended network security standards to management such as appropriating security settings based on clearance level.
  • Monitored and supported internal network security, including adding and deleting users and permissions.
  • Maintained network security to ensure that all information was handled properly without security breach.

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41. Peripheral Equipment

low Demand
Here's how Peripheral Equipment is used in Information Technology Specialist jobs:
  • Maintained workstations and telecommunication peripheral equipment
  • Performed maintenance of personal computers and peripheral equipment, identifying problems and providing appropriate solutions for Quincy Dental and Parkway Dental.
  • Assisted in identifying and specifying business requirements for new or upgraded computer hardware or peripheral equipment and develop basic specifications.
  • Performed unit level maintenance on information processing systems, peripheral equipment, and associated devices in mobile and fixed facilities.
  • Provided daily technical support for e-mail, network, connectivity, telecommunications, peripheral equipment, and system maintenance.
  • Enter commands, using computer terminal and activate controls on computer and peripheral equipment to integrate and operate equipment.
  • Assist staff with the installation, configuration and ongoing usability of desktop/laptop computers, peripheral equipment and software.
  • Perform general maintenance tasks, troubleshooting and repairs on all computer systems and peripheral equipment throughout the organization.
  • Perform general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment.
  • Monitored software, hardware and peripheral equipment operation to determine use, effectiveness and adequacy to users.
  • Assisted with installation, configuration and ongoing maintenance of desktop computer, peripheral equipment and software.
  • Handle the installation, configuration and troubleshooting of microcomputer hardware, software applications and peripheral equipment.
  • Performed configuration of all parts department standard and non-standard desktop, laptop systems and peripheral equipment.
  • Repaired, installed, and updated computer hardware/software such as peripheral equipment and data processing software.
  • Identified and resolved technical problems with supporting software applications, hardware components and peripheral equipment.
  • Managed virtual VTC conference meetings and applicable peripheral equipment for training And telecommuting sessions.
  • Provided technical guidance and expertise on issues related to computer systems and peripheral equipment.
  • Maintained all peripheral equipment and kept inventory by asset tagging equipment.
  • Repaired computer systems and other peripheral equipment by conducting diagnostic tests.
  • Supervised and trained peripheral equipment operators and computer operator trainees.

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42. DNS

low Demand
Here's how DNS is used in Information Technology Specialist jobs:
  • Installed and configured Windows Server 2003, Servers 2008 R2 with DNS, Active Directory, DHCP, Exchange server 2007.
  • Performed enclave reviews, oversaw Windows OS, UNIX, DNS, HBSS, wireless reviews, and traditional security reviews.
  • Managed and deployed Active Directory, Outlook 2013 server, DNS and a NAS in field environment and strategic environment.
  • Maintained Active Directory (DHCP, WINS & DNS) and group policies within the networking environment of Windows 2003/2008.
  • Enter, edit and delete network devices including routers, switches, computers and printers on DHCP and DNS server.
  • Experienced in network management, DNS, VPN, RTR s and SW configurations, VLAN, physical security.
  • Install, configure and manage Active Directory / DHCP / DNS Services on Windows Server 2003 and 2008 platforms.
  • Assisted the Corporate Network Infrastructure team with the support of the DNS, DHCP, VOIP and Active Directory.
  • Assign roles to server machines, including those of domain control, DNS, DHCP, and Hyper-V.
  • Administered and supported MS Server 2003, 2008 Active Directory, Group Policy, DNS, and DHCP.
  • Insured DNS data is correct and usable by any authorized system which requests that data be resolved.
  • Configured 300 Windows 2000 Enterprise Servers and Non-Windows 2000 Servers for DNS and Support to Active Directory.
  • Handle Software Update Server (WSUS), DNS, DHCP and additional network services as required.
  • Worked as an Administrator for Windows systems, AD/DNS, networking, HBA SAN, Server M/S.
  • Work with state agency by adding DNS records, AD group policy, file shares and permissions.
  • Experience with WLAN/LAN Server Administration using Microsoft Windows versions 2000 /2003, Directory Services, DNS/DHCP.
  • Administer Windows Server 2012 R2 environment including DHCP, DNS, Group Policy and Active Directory.
  • Create printer objects; modify DHCP reservations and DNS records to conform to company naming standards.
  • Update DNS hosts and update DHCP reservations so the main branch computers have a static IP.
  • Configured POS/BOM/PPC UPS systems with static IP and DNS addresses based on public or private networks.

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43. Technical Assistance

low Demand
Here's how Technical Assistance is used in Information Technology Specialist jobs:
  • Perform Signal support functions, to include providing technical assistance and training for user owned and operated automation and communications equipment.
  • Provide technical assistance to personnel involved in system design, programming, hardware selection and adapting commercially available software.
  • Provided effective, professional technical assistance to non-technical computer system users while answering questions or resolving their computer problems.
  • Developed procedural and security standards for server and network functions; provided technical assistance and guidance on IA/security issues.
  • Determine when problems require technical assistance from outside organizations and coordinate the necessary information with other technical experts.
  • Provided departmental and/or end-user technical assistance as needed both locally and/or remotely on a daily or on-call basis.
  • Provided technical assistance to computer users while answering questions and resolving computer problems for clients in person/via telephone.
  • Provided technical assistance to personnel with various levels of experience in order to resolve operational and functional problems
  • Maintained radio and data distribution systems by performing signal support functions and technical assistance for computer systems.
  • Developed, implemented and managed secure access protocol system to allow remote technical assistance to end user.
  • Coordinated, scheduled and provided technical assistance to requesting units requiring secure or non-secure VTC services.
  • Provide technical assistance on information security issues to system administrators and end-users for total system support.
  • Provided technical assistance to all users to include software installation, hardware configuration and network connectivity.
  • Provided technical assistance with mainframe applications, troubleshoot LAN/WAN interfaces for customers and system programmers.
  • Provided technical assistance for end-users relating to computer applications, printing and operating systems.
  • Provided technical assistance to current and potential users of systems to minimize computer disruptions.
  • Evaluate computer malfunctions and provide accurate technical assistance to minimize operational disruptions for end-users.
  • Provided technical assistance to functional users regarding the operation and maintenance of computer systems.
  • Resolved trouble tickets of customers requesting technical assistance while building relationships and establish rapport.
  • Provide technical assistance in implementing information systems and deploy and operate dedicated computer systems.

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44. Infrastructure

low Demand
Here's how Infrastructure is used in Information Technology Specialist jobs:
  • Reported to the Information Technology Manager with responsibilities for the administration, connectivity, communications and security of the computerized infrastructure.
  • Designed and implemented Microsoft System Center Operations Manager 2012 to monitor IT Infrastructure, including Enterprise Applications and Networking Components.
  • Participated in several site relocation, infrastructure and new software configuration projects that required planning, budgeting and time execution.
  • Direct the integration and consolidation of newly acquired companies' IT infrastructures within existing corporate IT environment with minimal downtime.
  • Implemented and maintained IT infrastructure with multiple security requirements for Battalion level to include network and workstation installation and maintenance.
  • Design, implement and enhance improvements to existing IT infrastructure company-wide in conjunction with corporate and casino management.
  • Performed daily activities within a large data center that required detailed knowledge of servers and networking infrastructure.
  • Assist infrastructure and system development personnel in developing solutions for customer related requests and systems modifications.
  • Provide timely end-user response and effectively maintain and troubleshoot hardware and software components within the infrastructure.
  • Developed, design, and implement wireless and security infrastructure for Oklahoma Independent School District.
  • Maintain the application infrastructure of several high-traffic mission critical applications used by 15,000+ end users.
  • Maintain and ensure wireless coverage for all endpoint devices, including warehouse wireless infrastructure.
  • Researched infrastructure and developed strategies to resolve customer problems and address their respective needs.
  • Monitor and back-up or directly administer selected servers or other network infrastructure as required.
  • Automated processes for building and deployment of applications - Led security and infrastructure design reviews
  • Evaluated business requirements to recommend application products and services that ensure total infrastructure protection.
  • Network Performance monitoring and tuning, fulfill service requests for infrastructure and customer services
  • Provide troubleshooting for basic infrastructure problems, escalating to external providers as necessary.
  • Administrated and provided technical support to District network infrastructure and educational applications systems.
  • Performed the management of computer room infrastructure relocation from existing to new facilities.

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45. Html

low Demand
Here's how Html is used in Information Technology Specialist jobs:
  • Worked on Internet development including graphics preparation and HTML and JavaScript code
  • Converted static HTML websites into dynamic websites powered by C# and ASP.NET for user data mining of state census information.
  • Developed Android Apps, performed custom programming and web development using HTML, CGI, JavaScript, ASP, C language.
  • Field software evolved from Windows Mobile to Windows (7/XP) thin client (web services) to AJAX/HTML5 and Android.
  • Participated in the development of STO system for AT&T to maintain the STO front-end system using HTML and ASP.
  • Provide support in installation, implementation and testing, using HTML and VisualAge for Java, for IBM internal web sites.
  • Provided web development services to faculty, through the use of languages, such as HTML, CSS, and JavaScript.
  • Guided webmaster to develop Internet and Intranet portal by utilizing HTML, JavaScript, CSS and RSS news feed technology.
  • Redesigned Center for Coastal Fisheries and Habitat Research (CHFR) website using standard HTML based on new template.
  • Created local site web pages using HTML code as well as using USDA Agency directed software package, SitePublisher.
  • Develop semantic and valid XHTML/CSS templates in agile environment where wire frames and visual design were simultaneously being produced.
  • Designed web templates, using Cold Fusion, HTML, JavaScript and CSS by hand in a text editor.
  • Designed, developed, and maintained HTML and Active Server Pages in a Microsoft Internet Information Server 4.0 environment.
  • Create a weekly HTML based email newsletter that is distributed to our customer base of over 15,000 email addresses.
  • Provided HTML and web design support for the Eastern Region Geography (ERG) internal and public web pages.
  • Experience in CSS, HTML, JAVA, SQL Provided PC/Server maintenance and repair to residential and commercial clients.
  • Perform validation testing in web-based environments: review and write Java, HTML and JavaScript while debugging the codes.
  • Engaged in two programs and created two websites individually by implementing HTML, CSS, JavaScript and PHP.
  • Developed the application using a combination of C#, ASP.NET, HTML and Transact-SQL (T-SQL).
  • Developed a suite of HTML-based forms used for diagnosing and tracking support issues using remedy web based application.

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46. Citrix

low Demand
Here's how Citrix is used in Information Technology Specialist jobs:
  • Support and Configured Hyper-V and CitrixXenCenter.
  • Performed checks on DLA applications like CITRIX, Juniper, and the Enterprise Business System (EBS).
  • Installed and configured of CITRIX XEN SERVER 6.5, DRAC providing support a 3 server.
  • Assisted MWR users with RECTRAC and CITRIX portal issues.
  • Published and managed applications in Citrix and served as liaison between developers and project managers to coordinate application testing and feasibility.
  • Provided Windows/Mac administration, network administration, LAN/WAN/VPN administration, Citrix administration, and intrusion detection and prevention monitoring.
  • Supported corporate end-users on remotely hosted Citrix Virtual Desktop applications covering a multitude of technical issues.
  • Developed business & systems requirement for several projects including, Release 3 for Agency Anywhere/Citrix implementation.
  • Provided support for over 120 users in a Citrix/Microsoft Terminal services environment.
  • Resolved Citrix Program Neighborhood issues by restoring connections establishing network connections.
  • Designed and implemented central application servers using Citrix solutions.
  • Provided Citrix client application support on Microsoft operating systems.
  • Publish of Manufacturing Applications using Citrix XenApp.
  • Performed Citrix Server application maintenance and support.
  • Manage Citrix ShareFile encrypted upload/download site.
  • Assisted users who worked remotely in various locations to connect to wireless networks and connect via Citrix web client from home.
  • Maintained high level of information security for mobile laptops using VPN and Citrix to establish secure remote connection to local servers.
  • Implemented and administered the wireless networks, Ghost, Citrix, intranet, internet, APC UPS Systems and VERITAS Backup.
  • Worked with IT team to ensure all web-based training materials were accessible by the field in both Citrix and PC environments.
  • Supported: CPU maker HP, Printer supplier OKI and windows XP with ticketing system SM9 utilizing Citrix for OWA email access

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47. Desktop

low Demand
Here's how Desktop is used in Information Technology Specialist jobs:
  • Received, checked, setup and distributed over 100 desktop computers and printers to several community organizations supporting people with disabilities.
  • Performed on-site analysis, diagnosis, and resolution of complex desktop/hardware problems for end-users, and recommend and implement corrective solutions.
  • Provided desktop support, proper network connectivity and software configurations on 300 essential pieces of technical desktop equipment.
  • Provided assistance in support of all systems including installations, maintenance, email and desktop application configuration.
  • Developed and delivered a monthly order catalog comprised of basic and advanced desktop and laptop configurations.
  • Tested desktop computer configurations and performed regular maintenance functions to assure maximum performance and reliability.
  • Provided hands-on training for new customer desktop systems supported software applications and/or databases.
  • Monitored Remote Desktop production environment in order to identify error logs issues.
  • Provided in-depth on-site technical support of existing networked desktop related problems.
  • Provided operational support for all desktop and desktop application related issues.
  • Provided technical assistance and training for hospital personnel involving desktop support.
  • Designed and implemented Desktop Publishing operations manual for Marine Corps Institute.
  • Installed, configured, administered and maintained Microsoft Remote Desktop/Terminal Server.
  • Manage Dell desktop fleet, applications, and telecommunications inventory.
  • Managed network environments consisting of servers and client desktop/laptop computers.
  • Assisted with Windows NT network implementation and performed desktop support
  • Utilize LanSweeper and Remote Desktop to administer support remotely.
  • Provided desktop support for all organizational computer issues.
  • Prepare test and applications for monitoring desktop performance.
  • Provide hardware/software troubleshooting/technical assistance for desktop workstations.

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48. Microsoft Windows

low Demand
Here's how Microsoft Windows is used in Information Technology Specialist jobs:
  • Serve as Senior Technician; offer technical expertise and guidance to technical colleagues, specifically regarding Microsoft Windows Server systems administration.
  • Installed user requested software and often gave basic instructions on operating fundamentals within the Microsoft Windows environment.
  • Install and upgrade Microsoft Windows operating systems, Windows 2000 including standard applications and associated peripherals.
  • Participated in interpreting security logs for Microsoft Windows to process data using internal databases.
  • Configured Microsoft Windows network servers and maintained scheduled backups according to Federal guidelines.
  • Implemented, configured, and maintained the Microsoft Windows Active Directory Infrastructure environment.
  • Imaged and deployed Microsoft Windows workstations and provided Microsoft Active Directory administration.
  • Performed software and server support for Microsoft Windows environment supporting North America.
  • Provided desktop and troubleshooting support for customers in Microsoft Windows.
  • Perform basic operations on the Microsoft Windows operating system.
  • Installed Microsoft windows Operating Systems and application software.
  • Utilized imaging software to install Microsoft Windows.
  • Support Microsoft Windows Vista operating system.
  • Provided phone and desk-side support to customers in the areas of e-mail, home directories, and Microsoft Windows desktop applications.
  • Determined the cause of and remedied incompatibility issues between a new version of an essential software program and Microsoft Windows 7.
  • Monitor, configure and support server hardware and operating system such as Microsoft Windows Server 2003, 2008, and 2012.
  • Implemented, administered, and maintained Microsoft Windows Active Directory Domain, IIS Web services, and Exchange E-mail services.
  • Remove viruses, remote log on into servers with Microsoft Windows Server 2003 to check logs to aide in troubleshooting.
  • Managed network maintenance, hardware, and programming with programs such as Microsoft Windows XP, Linux, and DOS.
  • Manage, diagnose, troubleshoot, and monitor a Microsoft Windows environment by utilizing Windows SysInternal tools for Windows clients.

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49. Lotus Notes

low Demand
Here's how Lotus Notes is used in Information Technology Specialist jobs:
  • Worked directly with management to develop a Lotus Notes application used to forecast budgets for upcoming projects and initiatives.
  • Centralized knowledge sharing by initiating the development of a department knowledge management database using Lotus Notes.
  • Design, develop and implement various business applications and system projects using Lotus Notes related technologies.
  • Worked on multiple client engagements evangelizing best practices for Lotus Notes/Domino and companion products.
  • Designed, developed and implemented BPE metadata repository using lotus notes exchange.
  • Managed Lotus Notes and Domino Domain and Enterprise Server Administration and development.
  • Served as Technical Liaison between content developers and Lotus Notes developers.
  • Developed Java and Lotus Notes process efficiency improvement tools.
  • Administered Lotus Notes and perform testing/update on database server.
  • Used Lotus Notes/Domino to its fullest enterprise capabilities.
  • Manage day-to-day Provisioning Lotus Notes/ Microsoft Outlook accounts.
  • Administer Lotus Notes databases and other server-ran applications.
  • Develop curricula and facilitate Lotus Notes training.
  • Developed crucial database applications within Lotus Notes.
  • Conducted surveys to identify problems with applications such as HP Open View, HP Service Desk, Windows and Lotus Notes.
  • Assisted with network access, Cisco VPN access using SecurID, account permissions, proxy access and various Lotus Notes inquiries.
  • Designed and implemented a procedure and problem manual for second level support, solving over 75% of Lotus Notes mistakes.
  • Install configure Lotus Notes version 6.5 and MS Outlook for clients and provided on the phone and in person troubleshooting.
  • Coordinated and perform hands-on fixes at the desktop level, including installing and upgrading Lotus Notes and HSBC business applications.
  • Worked, in conjunction with General Services Administration (GSA), to resolve network and Lotus Notes issues;.

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50. Phone System

low Demand
Here's how Phone System is used in Information Technology Specialist jobs:
  • Have provided design related information and feedback that has been adopted in areas including enterprise phone systems and router configurations.
  • Managed Meridian phone systems for extension updates, monitoring, troubleshooting and installation.
  • Monitor telephone system network operations to ensure availability and reliability of telephone services.
  • Managed and administered communication systems including phone system and video conference.
  • Develop and maintain telephone system records and documentation.
  • Maintained and configured a TeleVantage phone system.
  • Coordinated telephone systems maintenance and programming.
  • Maintained and supported Panasonic phone systems.
  • Set up and worked with the FEMA Bus satellite network system, which included a state-of-the-art- satellite network and phone system.
  • Installed and maintained Audio/Video solutions, Public Address systems, and all phone systems for the district, across all levels.
  • Complete management of all server, LAN, WAN, back office applications as well as desktop and phone system functions.
  • Troubleshooted and repaired various office equipment such as fax, phone system, video conferencing equipment, printers, and scanners.
  • Provide support for all system and user problems including hardware, software, telephone system and all help desk functions.
  • Configure, install, upgrade and troubleshoot computers, printers, scanners, phone systems, routers, switches etc.
  • Served as primary point of contact for all IT issues including hardware, software, network connectivity and telephone systems.
  • Maintained all computer, printer, scanner, VOID phone and telephone system for 6 medical clinics throughout South Korea.
  • Maintained cabling and fiber in support of the LAN infrastructure and phone system at the Charleston and Oxford labs.
  • Apply diagnostic equipment to test, configure, evaluate, and optimize all high bandwidth circuits and telephone systems.
  • Manage and maintenance user access for in-house applications, Exchange Server, Active Directory, and Cisco Phone System.
  • Fulfilled administrative including additions and changes to users' desktop, email, security groups and phone system changes.

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20 Most Common Skill for an Information Technology Specialist

Computer Hardware18.9%
Customer Service7.4%
Network Printers6.7%
Technical Support6.3%
Active Directory5.7%
Desk Support5.3%
Database5.1%
Information Technology5.1%

Typical Skill-Sets Required For An Information Technology Specialist

RankSkillPercentage of ResumesPercentage
1
1
Computer Hardware
Computer Hardware
13.9%
13.9%
2
2
Customer Service
Customer Service
5.4%
5.4%
3
3
Network Printers
Network Printers
4.9%
4.9%
4
4
Technical Support
Technical Support
4.6%
4.6%
5
5
Active Directory
Active Directory
4.2%
4.2%
6
6
Desk Support
Desk Support
3.9%
3.9%
7
7
Database
Database
3.8%
3.8%
8
8
Information Technology
Information Technology
3.7%
3.7%
9
9
Remote Access
Remote Access
3.6%
3.6%
10
10
Troubleshoot
Troubleshoot
3.6%
3.6%
11
11
Windows XP
Windows XP
2.9%
2.9%
12
12
Hardware Issues
Hardware Issues
2.7%
2.7%
13
13
Setup
Setup
2.7%
2.7%
14
14
Laptops
Laptops
2.4%
2.4%
15
15
User Accounts
User Accounts
2.1%
2.1%
16
16
SQL
SQL
1.9%
1.9%
17
17
Internet
Internet
1.8%
1.8%
18
18
LAN
LAN
1.8%
1.8%
19
19
Computer System
Computer System
1.7%
1.7%
20
20
Security Policies
Security Policies
1.6%
1.6%
21
21
Assurance
Assurance
1.5%
1.5%
22
22
VPN
VPN
1.5%
1.5%
23
23
Helpdesk
Helpdesk
1.3%
1.3%
24
24
Voip
Voip
1.2%
1.2%
25
25
OS
OS
1.2%
1.2%
26
26
Tcp/Ip
Tcp/Ip
1.1%
1.1%
27
27
Sharepoint
Sharepoint
1.1%
1.1%
28
28
System Administration
System Administration
1%
1%
29
29
Vmware
Vmware
1%
1%
30
30
Linux
Linux
1%
1%
31
31
Software Applications
Software Applications
1%
1%
32
32
PCS
PCS
1%
1%
33
33
Suite
Suite
0.9%
0.9%
34
34
Local Area
Local Area
0.9%
0.9%
35
35
Management System
Management System
0.9%
0.9%
36
36
Trouble Tickets
Trouble Tickets
0.8%
0.8%
37
37
Mac
Mac
0.8%
0.8%
38
38
Unix
Unix
0.8%
0.8%
39
39
DOD
DOD
0.8%
0.8%
40
40
Network Security
Network Security
0.8%
0.8%
41
41
Peripheral Equipment
Peripheral Equipment
0.7%
0.7%
42
42
DNS
DNS
0.7%
0.7%
43
43
Technical Assistance
Technical Assistance
0.7%
0.7%
44
44
Infrastructure
Infrastructure
0.7%
0.7%
45
45
Html
Html
0.7%
0.7%
46
46
Citrix
Citrix
0.6%
0.6%
47
47
Desktop
Desktop
0.6%
0.6%
48
48
Microsoft Windows
Microsoft Windows
0.5%
0.5%
49
49
Lotus Notes
Lotus Notes
0.5%
0.5%
50
50
Phone System
Phone System
0.5%
0.5%

44,673 Information Technology Specialist Jobs

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