We calculated that 24% of Information Technology Specialists are proficient in Customer Service, Troubleshoot, and Computer System. They’re also known for soft skills such as Customer-service skills, Listening skills, and Problem-solving skills.
We break down the percentage of Information Technology Specialists that have these skills listed on their resume here:
- Customer Service, 24%
Provide exceptional customer service while managing all procedures related to the identification, prioritization, and resolution of end-user technical issues.
- Troubleshoot, 10%
Monitor operational performance and troubleshoot system problems system related problems while isolating the cause of system failures.
- Computer System, 7%
Conduct daily analysis of TCAIMS II computer systems and operating systems to determine overall functionality of systems requirements and specifications.
- Database, 5%
Implemented data compression which reduced storage costs by 3 devices and concurrently improved database availability by rearranging application jobs.
- DOD, 5%
Gathered data and authored requirements documents for DOD appropriations necessary to establish and maintain long short-term technology funding plan.
- System Software, 4%
Assisted in Logistics computer support which includes diagnosing and resolving any workstation operating system software, application software or hardware problems.
Most information technology specialists list "customer service," "troubleshoot," and "computer system" as skills on their resumes. We go into more details on the most important information technology specialist responsibilities here: Customer-service skills can be considered to be the most important personality trait for an information technology specialist to have. According to a information technology specialist resume, "computer support specialists must be patient and sympathetic" information technology specialists are able to use customer-service skills in the following example we gathered from a resume: "worked involved planning and delivery of customer support services, including installation, configuration, troubleshooting, customer assistance and training. " While it may not be the most important skill, we found that many information technology specialist duties rely on listening skills. This example from a information technology specialist explains why: "support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation." This resume example is just one of many ways information technology specialists are able to utilize listening skills: "devised training plans and communicated directives to comnavairlant employees ensuring customer support throughout atlantic fleet. " Information technology specialists are also known for problem-solving skills, which can be critical when it comes to performing their duties. An example of why this skill is important is shown by this snippet that we found in a information technology specialist resume: "support workers must identify both simple and complex computer problems, analyze them, and solve them." We also found this resume example that details how this skill is put to the test: "resolved customer support requests in the most efficient and effective manner regarding information technology or web related issues. " In order for certain information technology specialist responsibilities to be completed, the job requires the skill "speaking skills." According to an information technology specialist resume, "support workers must describe the solutions to computer problems in a way that a nontechnical person can understand." As an example, this snippet was taken directly from a resume about how this skill applies: "developed office procedures.assessed technical findings and presented results of a wide variety of dod programs, capabilities, and requirements documents. " Another common skill for an information technology specialist to be able to utilize is "writing skills." Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as for real-time web chat interactions. An information technology specialist demonstrated the need for this skill by putting this on their resume: "implemented business tier including writing queries in java persistence api (jpa) and pl/sql. "
See the full list of information technology specialist skills.
After discovering the most helpful skills, we moved onto what kind of education might be helpful in becoming an information technology specialist. We found that 56.6% of information technology specialists have graduated with a bachelor's degree and 8.4% of people in this position have earned their master's degrees. While most information technology specialists have a college degree, you may find it's also true that generally it's possible to be successful in this career with only a high school degree. In fact, our research shows that one out of every seven information technology specialists were not college graduates.
Those information technology specialists who do attend college, typically earn either a computer science degree or a business degree. Less commonly earned degrees for information technology specialists include a information technology degree or a computer information systems degree.
When you're ready to become an information technology specialist, you might wonder which companies hire information technology specialists. According to our research through information technology specialist resumes, information technology specialists are mostly hired by Army National Guard, KPMG, and Deloitte. Now is a good time to apply as Army National Guard has 127 information technology specialists job openings, and there are 87 at KPMG and 76 at Deloitte.
Since salary is important to some information technology specialists, it's good to note that they are figured to earn the highest salaries at Google, Apple, and Southern California Edison. If you were to take a closer look at Google, you'd find that the average information technology specialist salary is $131,596. Then at Apple, information technology specialists receive an average salary of $131,570, while the salary at Southern California Edison is $130,812.
View more details on information technology specialist salaries across the United States.
We also looked into companies who hire information technology specialists from the top 100 educational institutions in the U.S. The top three companies that hire the most from these institutions include IBM, United States Army Corps of Engineers, and Us Navy.