An Information Technology Specialist, also known as a Computer Professional or IT Specialist, is responsible for the computer support of an establishment or individual. Most of the duties require extensive and proactive knowledge of Information Technology, such as in the aspects of network and systems administration, security and information, hardware and software management, troubleshooting, and more. The tasks of an IT Specialist are diverse. It is not limited to installation or activation, as it also involves monitoring, management, and analyzation.

Information Technology Specialist Responsibilities

Here are examples of responsibilities from real information technology specialist resumes representing typical tasks they are likely to perform in their roles.

  • Manage VmWare servers across the network to include patches, upgrades, move and cloning.
  • Architect/Developed and manage internal and external client network infrastructures consisting of multiple remote VPN offices and mobile clients.
  • Provide knowledge in handling companywide compliance of all systems, laptops, tablets, desktops and android and apple products e-mailing configurations
  • Maintain inventory and allocation of all computer hardware and software for all computer platforms using the custom inventory management system.
  • Standardize IP for all switches, servers, workstations and printers.
  • Install and configure new systems to the network and issues IP addresses.
  • Install and verify patch cables to main switch bank, as well as TCP/IP configuration of end devices.
  • Guide webmaster to develop Internet and Intranet portal by utilizing HTML, JavaScript, CSS and RSS news feed technology.
  • Develop a suite of custom UNIX utilities to administer, monitor, and report on data loads and summary procedures.
  • Create a functional web app using PHP and SQL to access database information to replace an outdate piece of software.
Information Technology Specialist Traits
Customer-service skills involve listening skills that allow you to communicate efficiently and respectfully with a customer.
Listening is an important part of the communication process as it allows you to understand information.
Problem-solving skills is the way that one is able to effectively solve a problem in a timely manner.

Information Technology Specialist Job Description

Perhaps the hardest question to answer when deciding on a career as an information technology specialist is "should I become an information technology specialist?" You might find this info to be helpful. When compared to other jobs, information technology specialist careers are projected to have a growth rate described as "faster than average" at 10% from 2018 through 2028. This is in accordance with the Bureau of Labor Statistics. What's more, is that the projected number of opportunities that are predicted to become available for a information technology specialist by 2028 is 83,100.

On average, the information technology specialist annual salary is $74,827 per year, which translates to $35.97 an hour. Generally speaking, information technology specialists earn anywhere from $55,000 to $100,000 a year, which means that the top-earning information technology specialists make $45,000 more than the ones at the lower end of the spectrum.

Once you've become an information technology specialist, you may be curious about what other opportunities are out there. Careers aren't one size fits all. For that reason, we discovered some other jobs that you may find appealing. Some jobs you might find interesting include a systems specialist, help desk specialist, computer specialist, and technology coordinator.

Information Technology Specialist Jobs You Might Like

Information Technology Specialist Resume Examples

Information Technology Specialist Skills and Personality Traits

We calculated that 17% of Information Technology Specialists are proficient in Information Technology, Customer Service, and Procedures. They’re also known for soft skills such as Customer-service skills, Listening skills, and Problem-solving skills.

We break down the percentage of Information Technology Specialists that have these skills listed on their resume here:

  • Information Technology, 17%

    Provide training on agency standard information technology policies including the proper use of hardware, software and common information technology practices.

  • Customer Service, 15%

    Provide exceptional customer service while managing all procedures related to the identification, prioritization, and resolution of end-user technical issues.

  • Procedures, 10%

    Developed and implemented information security disaster recovery procedures.

  • Troubleshoot, 6%

    Monitor operational performance and troubleshoot system problems system related problems while isolating the cause of system failures.

  • Assurance, 5%

    Provided information security/information assurance support.

  • Computer System, 4%

    Conduct daily analysis of TCAIMS II computer systems and operating systems to determine overall functionality of systems requirements and specifications.

Most information technology specialists list "information technology," "customer service," and "procedures" as skills on their resumes. We go into more details on the most important information technology specialist responsibilities here:

  • Customer-service skills can be considered to be the most important personality trait for an information technology specialist to have. According to a information technology specialist resume, "computer support specialists must be patient and sympathetic" information technology specialists are able to use customer-service skills in the following example we gathered from a resume: "developed and maintained client server applications for customer service systems utilizing java applets accessing legacy mainframe systems. "
  • While it may not be the most important skill, we found that many information technology specialist duties rely on listening skills. This example from a information technology specialist explains why: "support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation." This resume example is just one of many ways information technology specialists are able to utilize listening skills: "communicated, explained or defended complex information technology ideas and information clearly and adapted to the audiences level of knowledge. "
  • Information technology specialists are also known for problem-solving skills, which can be critical when it comes to performing their duties. An example of why this skill is important is shown by this snippet that we found in a information technology specialist resume: "support workers must identify both simple and complex computer problems, analyze them, and solve them." We also found this resume example that details how this skill is put to the test: "developed java based solutions for creating orders and completing sales. "
  • In order for certain information technology specialist responsibilities to be completed, the job requires the skill "speaking skills." According to an information technology specialist resume, "support workers must describe the solutions to computer problems in a way that a nontechnical person can understand." As an example, this snippet was taken directly from a resume about how this skill applies: "addressed many issues related to information technology and corrected many technology issues as the on-site information technology specialist. "
  • Another common skill for an information technology specialist to be able to utilize is "writing skills." Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as for real-time web chat interactions. An information technology specialist demonstrated the need for this skill by putting this on their resume: "implemented business tier including writing queries in java persistence api (jpa) and pl/sql. "
  • See the full list of information technology specialist skills.

    After discovering the most helpful skills, we moved onto what kind of education might be helpful in becoming an information technology specialist. We found that 56.6% of information technology specialists have graduated with a bachelor's degree and 8.4% of people in this position have earned their master's degrees. While most information technology specialists have a college degree, you may find it's also true that generally it's possible to be successful in this career with only a high school degree. In fact, our research shows that one out of every seven information technology specialists were not college graduates.

    Those information technology specialists who do attend college, typically earn either a computer science degree or a business degree. Less commonly earned degrees for information technology specialists include a information technology degree or a computer information systems degree.

    When you're ready to become an information technology specialist, you might wonder which companies hire information technology specialists. According to our research through information technology specialist resumes, information technology specialists are mostly hired by United States Department of the Treasury, Department of Homeland Security, and Quintiles Transnational. Now is a good time to apply as United States Department of the Treasury has 92 information technology specialists job openings, and there are 82 at Department of Homeland Security and 14 at Quintiles Transnational.

    Since salary is important to some information technology specialists, it's good to note that they are figured to earn the highest salaries at Citigroup, Aera Energy, and Pacific Gas and Electric Company. If you were to take a closer look at Citigroup, you'd find that the average information technology specialist salary is $134,816. Then at Aera Energy, information technology specialists receive an average salary of $127,160, while the salary at Pacific Gas and Electric Company is $123,640.

    View more details on information technology specialist salaries across the United States.

    We also looked into companies who hire information technology specialists from the top 100 educational institutions in the U.S. The top three companies that hire the most from these institutions include IBM, United States Navy, and United States Army.

    The three companies that hire the most prestigious information technology specialists are:

      What Systems Specialists Do

      Systems specialists are professionals who maintain, troubleshoot, and install information and computer systems. They identify the software, data, and hardware needs of companies. Generally, they work in physically demanding indoor environments installing complicated networks. They manage, lead, and coordinate technical support for new software, upgrades, and products. Also, they configure systems for the users and assess data from different sources to make a decision.

      We looked at the average information technology specialist annual salary and compared it with the average of a systems specialist. Generally speaking, systems specialists receive $3,111 higher pay than information technology specialists per year.

      Even though information technology specialists and systems specialists have vast differences in their careers, a few of the skills required to do both jobs are similar. For example, both careers require customer service, troubleshoot, and computer system in the day-to-day roles.

      These skill sets are where the common ground ends though. An information technology specialist responsibility is more likely to require skills like "information technology," "procedures," "assurance," and "database." Whereas a systems specialist requires skills like "facility," "veterans," "clearance," and "project management." Just by understanding these different skills you can see how different these careers are.

      Systems specialists tend to make the most money in the manufacturing industry by averaging a salary of $94,095. In contrast, information technology specialists make the biggest average salary of $80,772 in the technology industry.

      On average, systems specialists reach similar levels of education than information technology specialists. Systems specialists are 1.1% more likely to earn a Master's Degree and 0.4% more likely to graduate with a Doctoral Degree.

      What Are The Duties Of a Help Desk Specialist?

      The primary role of help desk specialists is to maintain relationships between the company and its customers. Their duties and responsibilities include responding to guests' queries, providing technical computer support, and maintaining computer systems' performance. Help desk specialists are also responsible for following up with customers to resolve issues and train computer users. There are several requirements to be qualified for this position, which include having relevant customer service experience, problem-solving and analytical skills, and the ability to prioritize vital tasks.

      Next up, we have the help desk specialist profession to look over. This career brings along a lower average salary when compared to an information technology specialist annual salary. In fact, help desk specialists salary difference is $23,541 lower than the salary of information technology specialists per year.

      While the salary may be different for these job positions, there is one similarity and that's a few of the skills needed to perform certain duties. We used info from lots of resumes to find that both information technology specialists and help desk specialists are known to have skills such as "customer service," "troubleshoot," and "computer system. "

      In addition to the difference in salary, there are some other key differences that are worth noting. For example, information technology specialist responsibilities are more likely to require skills like "information technology," "procedures," "assurance," and "database." Meanwhile, a help desk specialist might be skilled in areas such as "email," "phone calls," "end user," and "password resets." These differences highlight just how different the day-to-day in each role looks.

      On average, help desk specialists earn a lower salary than information technology specialists. There are industries that support higher salaries in each profession respectively. Interestingly enough, help desk specialists earn the most pay in the professional industry with an average salary of $54,476. Whereas, information technology specialists have higher paychecks in the technology industry where they earn an average of $80,772.

      On the topic of education, help desk specialists earn lower levels of education than information technology specialists. In general, they're 6.7% less likely to graduate with a Master's Degree and 0.4% less likely to earn a Doctoral Degree.

      What technology do you think will become more important and prevalent for Information Technology Specialists in the next 3-5 years?

      Darren Leavitt

      Coordinator, Instructor, Idaho State University

      Technology is ever-changing and improving. We expect to see 3D scanning and unmanned aerial systems prevail as the most advancing technology shortly.Show more

      What technology do you think will become more important and prevalent for Information Technology Specialists in the next 3-5 years?

      Babak Beheshti Ph.D.

      Dean, Professor, New York Institute of Technology

      -The enormous growth of IoT and wearables. The number of connected devices is expected to be more than 26 billion in 2020. That includes things like household appliances, controllable lighting, and much more. This trend is likely to continue as it is expected to see the industry grow to 661 billion dollars by 2021.

      -We will be witnessing a more widespread commercial deployment of 5G in 2020. With the implementation of the Standalone 5G devices based on the 3gpp release 16, we should be seeing the more robust mobile broadband deployment of 5G, wider availability of 5G smartphones, and a push towards an all 5G Network in select urban areas around the world.

      -Significant growth in AI-based technologies, from face recognition and voice recognition to business intelligence and market predictions. As machines and deep learning algorithms get integrated into many applications, many industries will undergo substantial changes. AI systems will continue to interact with our phones; cars will interpret and analyze their surroundings and intelligently drive themselves. Online vendors will monitor our browsing habits, and Google decides what kind of search results to give us, based on who it thinks we are.
      Show more

      How a Computer Specialist Compares

      A computer specialist's responsibilities typically revolve around installing and repairing computer hardware and software. They meet with clients to identify their needs, examine and troubleshoot equipment, perform upgrades, and discuss the extent of repairs or replacements to clients. In a company setting, a computer specialist is in charge of overseeing an array of equipment, conducting regular maintenance checks, and performing corrective measures as needed. Furthermore, they must provide technical support, all while implementing the company's policies and regulations.

      The computer specialist profession generally makes a lower amount of money when compared to the average salary of information technology specialists. The difference in salaries is computer specialists making $2,654 lower than information technology specialists.

      By looking over several information technology specialists and computer specialists resumes, we found that both roles utilize similar skills, such as "information technology," "troubleshoot," and "computer system." But beyond that the careers look very different.

      As mentioned, these two careers differ between other skills that are required for performing the work exceedingly well. For example, gathering from information technology specialists resumes, they are more likely to have skills like "customer service," "procedures," "assurance," and "database." But a computer specialist might have skills like "data entry," "configuration management," "computer programs," and "software packages."

      Interestingly enough, computer specialists earn the most pay in the professional industry, where they command an average salary of $73,728. As mentioned previously, information technology specialists highest annual salary comes from the technology industry with an average salary of $80,772.

      When it comes to education, computer specialists tend to earn similar education levels than information technology specialists. In fact, they're 3.0% less likely to earn a Master's Degree, and 0.5% less likely to graduate with a Doctoral Degree.

      Description Of a Technology Coordinator

      A technology coordinator is responsible for maintaining the organization's technology systems infrastructure, ensuring the efficiency of computer systems to meet project deliverables, and prevent delays in business operations. Technology coordinators evaluate new technology systems, studying its schematics and specifications, running diagnostic tests, and perform troubleshooting for inconsistencies and guide end-users for the system processes. They update the system's features for optimal performance, keeping the costs within the budget goals, and develop initiatives to research on current trends. A technology coordinator must have excellent technical skills, identifying technological opportunities to meet the customers' demands and increase profits.

      The fourth career we look at typically earns lower pay than information technology specialists. On average, technology coordinators earn a difference of $12,888 lower per year.

      While their salaries may vary, information technology specialists and technology coordinators both use similar skills to perform their jobs. Resumes from both professions include skills like "information technology," "customer service," and "procedures. "

      Even though a few skill sets overlap, there are some differences that are important to note. For one, an information technology specialist might have more use for skills like "troubleshoot," "assurance," "database," and "dod." Meanwhile, some technology coordinators might include skills like "data entry," "professional development," "qa," and "computer lab" on their resume.

      Now, let's take a closer look at the financials in each career. The insurance industry tends to pay more for technology coordinators with an average of $77,977. While the highest information technology specialist annual salary comes from the technology industry.

      Technology coordinators reach higher levels of education when compared to information technology specialists. The difference is that they're 7.5% more likely to earn a Master's Degree more, and 1.1% more likely to graduate with a Doctoral Degree.