Information technology specialist lead job description

HIGHLIGHTS

Location:

Remote
Position Type: Direct Hire
Hourly / Salary: BOE
Residency Status: US Citizen or Green Card Holder ONLY
Our client is looking for a Lead Information Technology Specialist to join their team!


Job Description


Overview:



Responsibilities and Duties:


We are recruiting for a Lead IT Specialist (Technical Solutions), with
at least five (5) years
of experience
for employment with a federal client
. The Lead IT Specialist is responsible for planning, developing, and maintaining IT strategic plans; assessing technical and data policy needs and developing policy to govern IT activities. The Team Lead is responsible for planning, directing, and coordinating strategic activities of IT projects, technical policy and standards development, resource management, architecture and infrastructure planning and management, auditing, and information security. This individual communicates to the team the assignment, project, problem to be solved, actionable events, milestones, and program issues under review, and deadlines and time frames for completion. Additionally, the Lead IT Specialist researches, learns, and applies a wide range of qualitative and quantitative methods to identify, assess, analyze, and improve team effectiveness, efficiency and work products.


Major Responsibilities include:

• Assigns, reviews, accepts, amends, or rejects the work of team members.
• Establishes priorities and prepares schedules for completion of work. In coordination with leadership, assigns work to team members based on priorities, selective consideration of the difficulty and requirements for assignments and the capabilities of team members.
• Approves emergency leave for up to three days; eight hours or less for medical appointments; and other types of leave as delegated by management.
• Provides input on the performance of team members, which is used to assist the supervisor(s) in the preparation of formal performance appraisals.
• Intercedes with the supervisor on behalf of the team to inform the supervisor of performance management issues; makes recommendations on work assignments, reassignments, promotions, tour of duty changes, peer reviews and performance appraisals.
• May serve as a signatory authority, on behalf of the supervisor, for various regulatory submissions and documents. Represent the team in dealings with the supervisor or manager for the purpose of obtaining resources, and securing needed information or decisions from the supervisor on major work problems that arise; reports to the supervisor on team and individual work accomplishments, problems, progress in mastering tasks and work processes, and individual and team training needs.
• Represents the team consensus, and conveys the team’ s findings and recommendations in meetings. represents the team when working with other team leaders, program officials, the public and other customers on issues related to, or have an impact on the team’ s objectives.
• Reports to the team on progress in meeting established milestones and deadlines for completion of assignments, projects and tasks; ensures that all team members are aware of, and participate in planning for achievement of team goals and objectives.
• Ensures work products meet expectations regarding technical content and that recommendations are consistent with existing policies, and provides feedback to review staff on these issues when needed. Provides advice, counsel, and instruction to the team on both work and technical matters.
• Estimates and reports to the team on progress in meeting established milestones and deadlines for completion of assignments, projects and tasks.
• The incumbent ensures that team members are aware of, and participates in planning for achievement of team goals and objectives.
• Assists management in developing and maintaining the Center' s IT strategic plan, and in formulating the enterprise IT goals and objectives.
• Develops policies, procedures and strategies to ensure optimization and integration of the installation, configuration and maintenance of the operating environment.
• Draws upon advanced system techniques to devise new ways of accomplishing work functions and to integrate functions with little or nothing in common except basic information used. Looks for and points out the need for major changes in organizational structure and staffing patterns based on system design and computer logic requirements.
• Plans, develops, and maintains strategic plans; assesses policy needs and develops policy to govern activities; and provides policy guidance and support to management, staff, and customers.
• Defines current and future business environments.
• Prepares budgets; manages metrics to measure and evaluate systems performance and total cost of ownership.
• Develops management program plans, policies, and standards. Provide input to the IT capital planning process. Develop, implement, and interpret metrics for the evaluation of organizational effectiveness and efficacy.
• Makes recommendations, and as appropriate, formulates and develops policies, plans, and procedures relating to information management systems. Advises management on changes in policy, legislation and regulations that impact the TDS program areas and recommended responses.
• Prepares the budget, and IT/IM (information management) budget request and justification as part of agency budget formation. Provides input in drafting position papers on IT issues such as policy implications of initiatives.
• Provides guidance and advice under broad program areas including Strategic planning and execution, particularly as it relates to business process planning and improvement; Business process and organizational improvement opportunities; information Management (IM) and Information Technology (IT) strategic planning and execution; and Enterprise Architecture.

Qualifications and Skills:

• MUST be a United States citizen
• Bachelor’ s Degree in Computer Science or Information Systems (preferred), but may be replaced by additional experience
• Project Management experience (preferred)
• Supervisory or team lead experience (preferred)
• Solid communication and presentation skills, to support both technical and non-technical audiences
• Must be able to obtain or retain a Public Trust clearance. The investigation will involve a credit, fingerprint, and law enforcement agency check
• Expertise in developing Microservices to build more physically separated modular applications.
• Experience in developing dynamic web applications using HTML5, CSS3, JavaScript, jQuery.
• Expertise in developing applications in Amazon Web Services.
• Experience in setting up AWS Cloudfront and exposed the S3 data as API Endpoints.
• Expertise in cloud application development in Pega, Appian or Salesforce.

" We are GTN – The Go To Network
"

This role is responsible to provide an outstanding, high quality, professional, and technical support the Company's IT team based in Santa Clara, CA. The main responsibility is to provide recommendation, implementation, maintenance, and support of IT End User Services (EUS) solutions specializing in taking R&D support. The individual to have strong technical troubleshooting abilities, excellent communication skills and be willing to interface with a combination of both technical and non-technical departments. The primary task of this position will be to troubleshoot and resolve endpoint issues, install and support the systems, support corporate applications, and assist with the day-to-day operations. The ideal candidate will be strong both interpersonally and technically.
**Key Responsibilities**

+ Pro-actively collaborate with the IT and R&D team members to identify, recommend, develop, and implement end user solutions for the R&D organization.

+ Troubleshoot and resolve endpoint issues, install and support the systems, support collaboration applications and assist with day-to-day operations.

+ Monitor helpdesk queue and prioritize to meet the SLA. Maintain high level of customer satisfaction.

+ Analyze helpdesk tickets, find common issues, and deploy system-based solution to eliminate the issues.

+ Manage/Maintain IT systems that directly impacts end users. Escalation of issues to relevant teams where appropriate.

+ Responsible for customer queries/issues related to Mac, Windows, and mobile device platform and apps support [O365, Outlook, OKTA, Zscaler, Zoom, Druva, Adobe, WinMagic, Password or access issues, Active Directory]

+ Provide VIP Support for R&D executives (~10+ staff). Resolve customer queries timely and accurately per the approved communication channel.

+ Provide R&D Lab support (network connectivity trouble shooting), Demo setups for customer demos.

+ Provide Audio/Video conference installation and support for onsite/offsite presentations, events, and meetings(daytime and after hours)

+ Coordinate with Facilities to resolve Audio, Video and Connectivity issues. Zoom room controller maintenance.

+ Support with printer maintenance and Network rack installation. Ad-hoc projects related to desktop services support.

+ Collaborate with L1 - L2 Customer Success team and the extended IT members (where applicable) towards timely response to R&D. Follow standard ITSM/ITIL processes and procedures.

+ Coordinate with HAL IT (Infrastructure, Apps and Security) team, R&D team to ensure compliance with Company's security advisory and apply patches as needed to HAL R&D Demo/Development systems per the defined roles and responsibility matrix.

+ Remote support for Farmington Hills and Holland users.

+ Support asset management requests for the R&D team.

+ New hire onboarding training( IT orientation) and computer configuration. Onsite in-person support for walk-ups. Training for end users.

**Skills and Qualifications**

+ Bachelor's degree in Information Technology, CS, MIS, or related field

+ Minimum 4+ Years of experience having worked in Level 1 support

+ Proven ability to work independently with minimal supervision. Self-motivated to determine priorities and complete tasks but ask for help if and when needed.

+ Strong sense of urgency with an attitude of never giving up until the issue is closed to the happiness of the customer

+ Advanced knowledge of windows including strong WiFi and network connectivity

+ Good working knowledge of Active Directory, Microsoft O365

+ Ability to learn new technologies quickly with minimal guidance

+ Experience with troubleshooting IT issues, supporting events with audio/visual knowledge

+ Comprehensive understanding of printing, networking and security

+ Detail oriented, analytical, and able to manage multiple tasks in a fast-paced environment

+ Proven influencing and collaboration skills.

+ Requires excellent communication skills, analytical ability, strong judgment, and the ability to work effectively with IT and business.

+ Excellent written and oral communication skills with ability to engage the C-level and senior management in business and IT independently.

**You should know:** Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.

**Why Kelly** ** ** **Technology?**

Looking to put your tech expertise to work on today's most intriguing, innovative, and high-visibility projects? By partnering with Kelly Technology, you'll gain direct connections to top companies around the globe. Our team creates expert talent solutions to solve the world's most critical challenges. In a world where change is the only constant, our extensive network of industry relationships and IT market expertise help you take your skills exactly where you want to go. We're here to help you gain experience, make an impact, and grow your tech career.

**About Kelly** ** **

At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center.
Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.