Automatically apply for jobs with Zippia

Upload your resume to get started.

Information technology specialist lead skills for your resume and career

Updated January 8, 2025

6 min read

Quoted experts

Dale Musser Ph.D.,

David Garaventa

Below we've compiled a list of the most critical information technology specialist lead skills. We ranked the top skills for information technology specialist leads based on the percentage of resumes they appeared on. For example, 8.4% of information technology specialist lead resumes contained customer service as a skill. Continue reading to find out what skills an information technology specialist lead needs to be successful in the workplace.

15 information technology specialist lead skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how information technology specialist leads use customer service:

Provided WAN/LAN/Server/PC/Printer/Telecommunication support to 1,000 call center customer service agents.
Provide customer service and technology training to coworkers

2. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how information technology specialist leads use technical support:

Provide technical support by performing installation, repair, and preventative maintenance of computer and related software/hardware.
Conduct video and audio teleconferencing and provide technical support for Audio Visual presentations.

3. Java

Java is a widely-known programming language that was invented in 1995 and is owned by Oracle. It is a server-side language that was created to let app developers "write once, run anywhere". It is easy and simple to learn and use and is powerful, fast, and secure. This object-oriented programming language lets the code be reused that automatically lowers the development cost. Java is specially used for android apps, web and application servers, games, database connections, etc. This programming language is closely related to C++ making it easier for the users to switch between the two.

Here's how information technology specialist leads use java:

Used Java 5 new features like Enum, Generics and static imports.
Lead Programmer (Java, Html, Etc.

4. SQL Server

Here's how information technology specialist leads use sql server:

Designed, implemented and maintained very large databases using SQL Server 2005 and 2008 SSIS and SSRS.
Installed Microsoft SQL Server on 4-node active/active - active/passive server systems.

5. NIST

Here's how information technology specialist leads use nist:

Evaluate required controls used to protect the integrity of data kept on IT systems as it relates to compliance per NIST.
Ensured compliance with DOJ, DHS, NIST 800-53 and government wide IT policies, regulations and legislation standards.

6. Database

A database is a collection of data and information which makes it easy to view, access, and manage. Databases save a lot of time and can store huge amounts of data. Databases make sorting data easier and stores it in certain fields which narrows the searching criteria. A database usually contains tables, graphs, and columns to display data.

Here's how information technology specialist leads use database:

Managed security clearance for unit, conducted security investigation, and maintained security database.
Developed primary contact management database for sales team.

Choose from 10+ customizable information technology specialist lead resume templates

Build a professional information technology specialist lead resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your information technology specialist lead resume.

7. Desktop Support

Here's how information technology specialist leads use desktop support:

Provide desktop support via remote access tools for corporate wide and traveling clients.
Trained and Mentored new Desktop Support Technicians and Help Desk Technicians.

8. Customer Support

Here's how information technology specialist leads use customer support:

Provided technical expertise and independently oversee the Customer Support operating environment.
Developed customer support policies and procedures.

9. Linux

Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.

Here's how information technology specialist leads use linux:

Configured and maintained Linux databases required for the deployment and use of new dispatch system.
Parallel Simulation Cluster for Nexus and Eclipse, LSF Platform and Linux support.

10. DOD

Definition of Done (DoD) is a set of deliverables that are needed to devise software. These deliverables are valuable to the system and can be exemplified by writing code, coding comments, unit testing, integration testing, design documents, release notes, and so on.

Here's how information technology specialist leads use dod:

Maintained classified computer asset and material accordance with DOD security policies and procedures.
Update device configurations to maintain DoD Information Assurance /Information Security compliance.

11. PC

Here's how information technology specialist leads use pc:

Specialized in project implementation, help desk, PC refresh, asset tracking, and troubleshooting hardware/software for compatibility issues.
Performed general system maintenance of IT hardware/software and applied software updates and corrective measures with network-related PC support issues.

12. DHCP

Here's how information technology specialist leads use dhcp:

Configured of DHCP, TCP/IP, WINS and DNS.
Administered DHCP Server, Active Directory & group policy; Performed OS imaging using Clonezilla & Symantec ghost.

13. DNS

Domain Name Systems, or DNS for short, is the internet's system for converting readable language, i.e., google.com, to machine language, i.e, 192.168. For a simple analogy, some call it the phonebook of the internet. Any website has its own IP address, for example, 192.168.160. Understandably this is hard to remember. So what a DNS does is link the domain name, google.com, with its IP address, 192.168.160.

Here's how information technology specialist leads use dns:

Manage Microsoft DNS server running under Windows O/S.
Provided Remote Desktop and Remote Assistance capability including Dynamic DNS.

14. Trouble Tickets

A trouble ticket is another term for a support/help ticket. At the point when a client or worker has an issue, they present a record, or ticket, to the IT group depicting their issue. The group records significant data on the ticket and uses it for correspondence between the client and the group.

Here's how information technology specialist leads use trouble tickets:

Designated VIP technician handling escalated, executive level trouble tickets.
Create, update, and close trouble tickets using CA Technologies ticketing system to ensure a timely resolution to computer issues.

15. OS

In technical terms, OS stands for "Operating System". It is a software that is used to run programs on the computer. An operating system acts as a link between the user and the hardware components. Windows, macOS, iOS, Linux are examples of an operating system.

Here's how information technology specialist leads use os:

Assisted end users with Windows XP/7 OS issues affecting and/or related to Lotus Notes client performance and Domino Document Manager functionality.
Provide End-User support for Windows XP, Mac OS, and Windows 7 environment.

5 Information Technology Specialist Lead resume examples

Build a professional information technology specialist lead resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 5+ resume templates to create your information technology specialist lead resume.

Create my resume

Build a professional resume in minutes using this template.

What skills help Information Technology Specialist Leads find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on information technology specialist lead resumes?

Dale Musser Ph.D.

Associate Teaching Professor, University of Missouri

-Working on teams and collaboration - people skills matter a lot.
-Past accomplishments in delivering results while working with others
-Technical skills in target areas for job. The hottest areas right now: machine learning, large scale apps, and autonomous systems.

What soft skills should all information technology specialist leads possess?

David Garaventa

Director, Computer Information Systems and Cybersecurity Programs, Assistant Professor, CIS, Albertus Magnus College

Communication and collaboration skills are critical. Particularly now that many employees are working remotely, it has become more difficult - yet more important than ever - to have IT teams that work effectively together, even when they are not in the same room together. But this is not unique to the IT realm. Whether via remote meetings or through effective written communications, it is no longer enough to simply have "technical skills." Technical skills can be taught to employees more easily than developing employee's soft skills, so when an employee approaches their job with a strong set of communication skills and strong analytic reading and writing abilities, they can often make themselves stand out to employers. The employers will recognize that they have the attributes to be an asset to the team and can then invest in helping them develop any technical areas where they may be lacking.

This is not to say that technical skills don't matter, because they do, especially in the IT field. But suppose an employee brings a strong set of soft skills to an IT team (e.g., collaboration, communication, critical thinking, etc.). In that case, they probably also can learn more technical skills as part of their job function. I once had a colleague say to me that when she is hiring, she has found that technical skill is all over the place...but it's the soft skills that are harder to find. Lastly, having the ability - and a desire - to be continually learning is essential. Technology is not static, and businesses are not static, so thinking critically in different settings across various technology platforms is very important. The tools your department uses today may not be the tools they are using tomorrow, so being fluid, adaptable, and constantly learning is the name of the game.

What information technology specialist lead skills would you recommend for someone trying to advance their career?

Ranganathan Chandrasekaran

Professor and Director of Graduate Studies, University of Illinois

With remote-working and virtual collaborations becoming routine, more firms are increasing their investments in technology. In my opinion, irrespective of the location, many companies will seek to hire technology professionals.

What type of skills will young information technology specialist leads need?

Peter Dordal Ph.D.

Director for Information Technology, Loyola University Chicago

I'm leaving off software developers, and answering about our Information Technology graduates.

IT students entering the business world will need to know how to get the maximum leverage out of business systems. In many cases, this will mean writing their own specialized queries to extract the precise business intelligence needed; general-purpose "canned" queries just won't cut it. They will need a broad understanding of what software can accomplish for the enterprise and how to deploy new software effectively; this applies to software used in the office as well as to software used in manufacturing and shipping. And they will need to understand how to lease storage and computing resources from the cloud to meet not only predictable, long-term demands but also sudden short-term business projects.

Students working in database administration and management will need to be able to manage much larger volumes of data than a few years ago. They will need to be familiar with the great variety of new databases in order to pick the best tool for the job.
Students working in network management will need to be able to ensure that everyone has the bandwidth and server access they need, as those demands expand to include extensive video, low-latency real-time connectivity, and the regular transfer of huge amounts of data.

Students in cybersecurity will need to be fully acquainted with all the recommended best practices. However, they will also have to be able to anticipate and guard against potential new vulnerabilities. "By the book" protection is no longer sufficient.

What technical skills for an information technology specialist lead stand out to employers?

Chirag Parikh Ph.D.

Computer Engineering Chair, Grand Valley State University

If you ask me, I consider valuable experience over good paycheck. Once you have gained that experience the paycheck will follow. As soon as you are out of college, the knowledge gained is very fresh and raring to go. If put into the right place can enhance your technical skills and you can do wonders.
As a Computer Engineering professor, I would say the job opportunities are tremendous for students out of college as they can venture into hardware field (technical support, hardware engineer, test engineer and much more) as well as software field (software engineer, software developer, software tester and much more). The possibilities are endless.
With COVID and employees working remotely there is still ample opportunity to enhance your technical and interpersonal skills as I believe remote working might stay for a while till things get back to normal.

What hard/technical skills are most important for information technology specialist leads?

Anthony Baron

Teaching Assistant, Associate Software Engineer, American University

The main technical/ hard skills, I would say, are mainly the same as in part 1. Another hard skill that will come through with experience in programming is learning how to Google, more specifically knowing exactly what to search to solve an issue in the code.

Do you want to know more?

List of information technology specialist lead skills to add to your resume

The most important skills for an information technology specialist lead resume and required skills for an information technology specialist lead to have include:

Customer Service
Technical Support
Java
SQL Server
NIST
Database
Desktop Support
Customer Support
Linux
DOD
PC
DHCP
DNS
Trouble Tickets
OS

Computer System
SDLC
TCP/IP
Network Security
Technical Training
Virtualization
Security Policies
Technical Guidance
JavaScript
SharePoint
Mac
ITIL
VoIP
Configuration Management
Unix

VMware
Network Connectivity
Mainframe
User Accounts
Windows Server
Windows XP
VPN
Status Reports
Critical Issues
IIS
HTML
DB2
Citrix
SCCM
Technical Leadership

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Zippia Careers
Computer and Mathematical Industry
Information Technology Specialist Lead
Information Technology Specialist Lead Skills

Updated January 8, 2025

Browse computer and mathematical jobs