What does an information technology specialist lead do?
Information technology specialist lead responsibilities
Here are examples of responsibilities from real information technology specialist lead resumes:
- Manage and implement OS upgrades and security patches.
- Manage the continuous development and maintenance of the department's communication and collaboration SharePoint sites.
- Lead disaster recovery exercises, infrastructure hardware/software decommissioning initiatives and redeployment of legacy application retirements/migrations for Fannie Mae (client).
- Used object orient JavaScript for client side validations and ajax relate tasks.
- Install and configure workstations with new user profiles as well as setup all outlook profiles.
- Provide troubleshooting support for DNS server using the DNS diagnostic utility Nslookup to resolve name resolution issues.
- Provide support in resolving PC, printer, and network problems in person, remotely, or by phone.
- Recruit to return as primary developer using ASP.net, VB.net, JavaScript, applications, and industry code standards.
- Collaborate with NOC on ITIL ticket system to perform initial diagnosis, escalation, recovery & resolution of incident.
- Ensure that GIS meet or exceed all financial targets while looking for ways to gain efficiencies and remove costs.
- Specialize in project implementation, help desk, PC refresh, asset tracking, and troubleshooting hardware/software for compatibility issues.
- Complete enterprise-wide bureau DNS redesign.
- Monitor network configuration and stability; troubleshoot VPN.
- Initiate backup and recovery of Microsoft SharePoint back-end databases.
- Facilitate integration of GIS with multiple external programs to provide geographical component for analysis.
Information technology specialist lead skills and personality traits
We calculated that 8% of Information Technology Specialist Leads are proficient in Customer Service, Technical Support, and Java. They’re also known for soft skills such as Customer-service skills, Listening skills, and Speaking skills.
We break down the percentage of Information Technology Specialist Leads that have these skills listed on their resume here:
- Customer Service, 8%
Provided WAN/LAN/Server/PC/Printer/Telecommunication support to 1,000 call center customer service agents.
- Technical Support, 6%
Provide technical support by performing installation, repair, and preventative maintenance of computer and related software/hardware.
- Java, 5%
Used Java 5 new features like Enum, Generics and static imports.
- SQL Server, 5%
Designed, implemented and maintained very large databases using SQL Server 2005 and 2008 SSIS and SSRS.
- NIST, 4%
Evaluate required controls used to protect the integrity of data kept on IT systems as it relates to compliance per NIST.
- Database, 4%
Managed security clearance for unit, conducted security investigation, and maintained security database.
Most information technology specialist leads use their skills in "customer service," "technical support," and "java" to do their jobs. You can find more detail on essential information technology specialist lead responsibilities here:
Customer-service skills. One of the key soft skills for an information technology specialist lead to have is customer-service skills. You can see how this relates to what information technology specialist leads do because "computer support specialists must be patient and sympathetic." Additionally, an information technology specialist lead resume shows how information technology specialist leads use customer-service skills: "authored supporting documentation and oversaw transition to offshore customer support vendor. "
Listening skills. Another essential skill to perform information technology specialist lead duties is listening skills. Information technology specialist leads responsibilities require that "support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation." Information technology specialist leads also use listening skills in their role according to a real resume snippet: "analyzed and solved technical issues impacting stability and performance, identified communicated and advised on remediation plan implementation. "
Speaking skills. Another skill that relates to the job responsibilities of information technology specialist leads is speaking skills. This skill is critical to many everyday information technology specialist lead duties, as "support workers must describe the solutions to computer problems in a way that a nontechnical person can understand." This example from a resume shows how this skill is used: "planned, presented, and produced database schema as well as intuitive web interfaces. "
Writing skills. A big part of what information technology specialist leads do relies on "writing skills." You can see how essential it is to information technology specialist lead responsibilities because "strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as for real-time web chat interactions." Here's an example of how this skill is used from a resume that represents typical information technology specialist lead tasks: "worked on rewriting existing legacy hr modules to incorporate new business requirements as well as latest technologies. "
Problem-solving skills. Another crucial skill for an information technology specialist lead to carry out their responsibilities is "problem-solving skills." A big part of what information technology specialist leads relies on this skill, since "support workers must identify both simple and complex computer problems, analyze them, and solve them." How this skill relates to information technology specialist lead duties can be seen in an example from an information technology specialist lead resume snippet: "team lead: coordinated management and resolution of icis issues and problems for eight-person customer support team. "
The three companies that hire the most information technology specialist leads are:
- Deloitte28 information technology specialist leads jobs
- Ukpeagvik IOoOupiat Corporation6 information technology specialist leads jobs
- Charter One Realty2 information technology specialist leads jobs
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Compare different information technology specialist leads
Information technology specialist lead vs. Information engineer
An information engineer is responsible for monitoring the efficiency of computer systems and network infrastructure, performing configuration to boost the optimal performance of the technology systems. Information engineers assist end-users in resolving network issues, identifying the source of inconsistencies, and create resolution reports for reference to avoid reoccurrence. They also design new network systems according to business needs and client specifications, running multiple diagnostic tests to ensure effectiveness before the release of final deliverables. An information engineer should have excellent technical skills, as well as a strong command of programming languages and system codes.
There are some key differences in the responsibilities of each position. For example, information technology specialist lead responsibilities require skills like "nist," "database," "customer support," and "trouble tickets." Meanwhile a typical information engineer has skills in areas such as "troubleshoot," "san," "azure," and "data analysis." This difference in skills reveals the differences in what each career does.
Information engineers earn the highest salaries when working in the technology industry, with an average yearly salary of $107,435. On the other hand, information technology specialist leads are paid more in the utilities industry with an average salary of $121,710.On average, information engineers reach similar levels of education than information technology specialist leads. Information engineers are 0.0% more likely to earn a Master's Degree and 0.0% more likely to graduate with a Doctoral Degree.Information technology specialist lead vs. Senior consultant, information technology
A senior consultant of information technology is primarily responsible for developing strategies and procedures to optimize a company's information technology systems and infrastructure. It is their duty to assess existing networks and systems to identify their strengths and weaknesses, develop solutions in problem areas, perform risk assessments, and provide advice on how to achieve the best information technology practices. Furthermore, as a senior consultant, it is essential to lead the efforts and serve as a role model for the workforce, all while implementing the company's policies and regulations.
Each career also uses different skills, according to real information technology specialist lead resumes. While information technology specialist lead responsibilities can utilize skills like "customer service," "nist," "database," and "desktop support," senior consultants, information technology use skills like "architecture," "project management," "client facing," and "healthcare."
Senior consultants, information technology may earn a higher salary than information technology specialist leads, but senior consultants, information technology earn the most pay in the finance industry with an average salary of $117,869. On the other hand, information technology specialist leads receive higher pay in the utilities industry, where they earn an average salary of $121,710.Average education levels between the two professions vary. Senior consultants, information technology tend to reach higher levels of education than information technology specialist leads. In fact, they're 7.1% more likely to graduate with a Master's Degree and 0.0% more likely to earn a Doctoral Degree.What technology do you think will become more important and prevalent for information technology specialist leads in the next 3-5 years?
Babak Beheshti Ph.D.
Dean, Professor, New York Institute of Technology
-We will be witnessing a more widespread commercial deployment of 5G in 2020. With the implementation of the Standalone 5G devices based on the 3gpp release 16, we should be seeing the more robust mobile broadband deployment of 5G, wider availability of 5G smartphones, and a push towards an all 5G Network in select urban areas around the world.
-Significant growth in AI-based technologies, from face recognition and voice recognition to business intelligence and market predictions. As machines and deep learning algorithms get integrated into many applications, many industries will undergo substantial changes. AI systems will continue to interact with our phones; cars will interpret and analyze their surroundings and intelligently drive themselves. Online vendors will monitor our browsing habits, and Google decides what kind of search results to give us, based on who it thinks we are.
Information technology specialist lead vs. Technology services specialist
Technology Services Specialists are information technology (IT) personnel in a company. They assist internal employees and external clients on everything related to technology. They may specialize in a specific item, such as software, hardware, or network infrastructure. Technology services specialists advise users on the usage of different tools. They should be able to troubleshoot concerns and conduct repair and maintenance activities. They should also know how to address the needs of their clients. Technology Services Specialists may sometimes man helpdesk tickets and respond to these tickets accordingly.
The required skills of the two careers differ considerably. For example, information technology specialist leads are more likely to have skills like "java," "sql server," "nist," and "database." But a technology services specialist is more likely to have skills like "technical service," "patients," "customer satisfaction," and "project management."
Technology services specialists earn the best pay in the manufacturing industry, where they command an average salary of $71,116. Information technology specialist leads earn the highest pay from the utilities industry, with an average salary of $121,710.Most technology services specialists achieve a lower degree level compared to information technology specialist leads. For example, they're 5.5% less likely to graduate with a Master's Degree, and 0.0% less likely to earn a Doctoral Degree.Information technology specialist lead vs. Information technology supervisor, information technology
An information technology supervisor of information technology is primarily in charge of overseeing a company's IT operations, ensuring efficiency and smooth workflow. It is their duty to spearhead projects, set goals and objectives, coordinate staff, manage budgets and timelines, perform installations and upgrades, and develop strategies to optimize operations. They must remain knowledgeable of the latest technologies, liaise with external parties, and produce progress reports. Furthermore, as a supervisor, it is essential to monitor the performance of the IT teams, all while enforcing the company's policies and regulations.
Even though a few skill sets overlap between information technology specialist leads and information technology supervisors, information technology, there are some differences that are important to note. For one, an information technology specialist lead might have more use for skills like "java," "nist," "tcp ip," and "dod." Meanwhile, some responsibilities of information technology supervisors, information technology require skills like "project management," "troubleshoot," "azure," and "performance reviews. "
Information technology supervisors, information technology enjoy the best pay in the energy industry, with an average salary of $116,415. For comparison, information technology specialist leads earn the highest salary in the utilities industry.information technology supervisors, information technology reach similar levels of education compared to information technology specialist leads, in general. The difference is that they're 3.8% more likely to earn a Master's Degree, and 0.1% less likely to graduate with a Doctoral Degree.Types of information technology specialist lead
Updated January 8, 2025
