Information technology specialist jobs in Madison, WI - 332 jobs

The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2. + Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow. + Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. + Be available for on-call 24x7x365 ongoing application support. + Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period. + Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well. + System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3. + Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs. + ServiceNow metrics reporting on ticket acknowledgements, resolution times and **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience. + 4-6 years of experience in information technology, systems administration or other IT related field. + Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations. + Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired. **Other Job Specific Skills** + Technical problem solving and implementer skills in application coding, infrastructure, or automation. + Effective communications (written and spoken). + Coordinates and tracks well across AFS and client technical and functional teams. + ServiceNow ITSM (desired not required). + ITIL (desired not required). + Data Analysis / Excel. + SQL Server Integration Services (SSIS). + T-SQL + MSFT SQL Server + Azure SQL Databases + Database Architecture + Extract, Transform and Load (ETL) data **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $87k - $115k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas: Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing. Job Description Position: Help Desk Technician Location: Madison, WI Duration: 4 months Responsibilities: · Provide First Level technical support to users experiencing operational and systems malfunctions, both hardware and software related. · Provides technical assistance over the phone for all supported locations addressing both emergency and routine issues. · Responds to inquiries regarding systems procedures, status and downtime. · Assists with Security access requests. · Respond to employee phone, mail, email, fax, visits etc. · Troubleshoot problem issues or receive IT requests. · Enter issues into call tracking system. · Resolve or assign requests to the appropriate support group(s). · Follow-up on outstanding issues and requests. · Perform quality assurance call backs as needed. · Assist with creation of IDs including LAN, email, CURE, Web-applications, MPD, etc. · Maintain the process of routing security requests to the appropriate security groups. · Develop a functional understanding of key applications including Amisys, AMSW, CURE, Quest, IP, Maplinx, MPD, SQL Referral, and Caretrac. · Assist with operational and management duties i.e. scheduling, mentoring and training. Assist with documentation development as needed and other duties as assigned. Requirements/Certifications: · Candidate must be proficient with use of Windows XP, Vista and MS Office products. General Knowledge of PC and Laptop support, VPN, remote support tools, Wireless configurations, Internet Explorer and Firefox. · Further technical study including but not limited to Information Systems degree course work and job-related certifications, MCSE and A+ certifications are a plus but not required for this position. Perform limited administration or configuration of key applications. · 2+ years in a comparable technical role. · High School (Required) GED (Required) · Project: Integrating 520 users on Surface Pro (tablets that can be used as laptops). Qualifications High School (Required) GED (Required) Additional Information Kind Regards Sumit Kumar 732-662-7005

We're looking for a detail-oriented Help Desk Technician to provide front line support for our users across a hybrid Windows Active Directory and Microsoft Entra ID environment. You'll resolve incidents, fulfill service requests, and assist with endpoint configuration and compliance using Microsoft Intune. The ideal candidate is customer focused, calm under pressure, and comfortable troubleshooting across Windows, Microsoft 365, and basic networking. Responsibilities * Provide Tier 1-2 support via phone, chat, email, and remote tools; document all work in the ticketing system and meet SLAs. * Troubleshoot Windows 11 issues (login, profiles, performance, application errors, updates). * Support Microsoft 365 Office suite and basic Exchange Online tasks (mailbox access, distribution lists, shared mailboxes). * Assist with account lifecycle in Windows Active Directory (user creation, group membership) and Microsoft Entra ID (cloud accounts, app assignments). * Enroll and manage devices using Intune (Windows, iOS/iPadOS, Android): configuration profiles, compliance policies, and feature updates. * Assist with OS image creation and deployment, application packaging and installation (Win32/MSIX), and troubleshoot install/update failures. * Diagnose and resolve issues with laptops/desktops, docking stations, monitors, webcams, headsets, printers/MFDs. * Coordinate warranty/repair, RMA, and hardware inventory updates. * Basic troubleshooting of network connectivity (DNS, DHCP, Wi Fi) and remote access clients. * Create/update knowledge base articles, quick start guides, and runbooks. * Identify recurring issues, propose fixes, and escalate appropriately. Requirements: * Technical degree in an information technology related field * 1 years in a help desk or desktop support role in a Windows enterprise environment. * Hands on experience with Active Directory and Microsoft Entra ID for identity and access tasks. * Practical knowledge of Microsoft Intune for device enrollment, policy management, app deployment, and compliance. * Proficiency with Windows 11, Microsoft 365 apps, and common endpoint drivers/peripherals. * Familiarity with PowerShell for routine administrative tasks (e.g., querying AD users/groups, basic Intune/Graph scripts). * Solid grasp of TCP/IP fundamentals, DNS, DHCP, and Wi Fi troubleshooting. * Strong communication skills; ability to explain technical topics to non-technical users. Preferred: * Bachelor's degree in Computer Science or a related field * CompTIA A+, Network+, or Microsoft Certified: MD 102 (Endpoint Administrator) * Scripting beyond fundamentals (PowerShell modules like Az, MSGraph, Intune). * Exposure to Exchange Online, Teams telephony, Bitlocker and OneDrive sync conflict resolution. * Knowledge of Entra ID Connect / Cloud Sync concepts and hybrid identity basics. * Familiarity with MacOS basics and mobile device management (iOS/Android) within Intune. #LI-ONSITE

This is a doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

Role / Skills - Onshore LifePro Admin System Support Specialist / Lifepro, Cobol, .net, SQL server, Azure DevOps for CI/CD pipelines Client Name - Cuna Mutual Group (TruStage) Rate: $50/hr on C2C Preferred Qualifications: •Prior experience in LifePro Key Responsibilities: Provide production support for LifePro administration system and related applications. Troubleshoot and resolve issues in Life Policy Administration workflows. Collaborate with cross-functional teams to ensure smooth operations and timely issue resolution. Develop, maintain, and enhance applications using COBOL, .NET, and MS SQL. Work with mainframe systems and job scheduling tools like Control-M. Implement and maintain REST APIs for integration with other systems. Utilize Azure DevOps for CI/CD pipelines and deployment activities. Ensure compliance with security standards using tools like Veracode. Write and maintain configuration files in YAML for automation and deployment. Participate in Agile ceremonies and contribute to sprint planning and execution. Required Skills & Experience: Life Policy Administration Support experience (LifePro or similar systems). Strong programming skills in COBOL and .NET. Hands-on experience with MS SQL and relational databases. Familiarity with mainframe environments and Control-M job scheduling. Knowledge of REST API development and integration. Experience with Azure DevOps, YAML, and CI/CD pipelines. Understanding of Agile methodologies and frameworks. Exposure to application security tools like Veracode. Excellent problem-solving and communication skills. Education: • Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Job Description Are you a skilled problem-solver who is always looking to sink your teeth into something new? A strong communicator who enjoys helping others? Clarity Technology Group, a Managed Service Provider comprised of a hard-working and close-knit team, is searching for a new IT Support Specialist. We maintain a flexible and relaxed office environment and work every day to exceed our clients' expectations. We also offer comprehensive benefits to promote health and wellness among our staff. This is primarily an in-office position in Madison, WI. We'll Provide: A collaborative work environment with the ability to learn about many different industries Salary of $45,000-65,000 Room for professional growth Robust benefits, including health, dental, and vision insurance, a 401(k) plan, life insurance, and both short- and long-term disability coverage What You'll Do: Provide support to end users via remote support sessions and on-site Provide support for Microsoft technologies including Windows and Office 365• Configure, and deploy new laptop and desktop systems Document incidents and follow resolution procedures Provide exceptional customer service at all times Skills You'll Need: 1-2 years of previous technical support experience Experience with building desktops and troubleshooting hardware issues Enjoy working as part of a collaborative team and in a fast-paced environment Analytical thinking, problem solving, and the ability to learn quickly Ability to work a light, rotating on-call schedule Technical curiosity! Associate's or Bachelor's degree in an Information Technology related field is preferred Experience with Active Directory and Group Policy a plus Next Steps: Quick apply with your resume here Or Get a head start on our application and aptitude testing process here: ********************************************************************

On-Call IT Field Technician - PC, Mac, Printer & Scanner Support 💼 Job Type: Independent Contractor (1099) 💰 Pay: $35/hour (on-site) 🗓 Schedule: Flexible - You accept jobs based on your availability ⚠️ Important Note This is an on-call, 1099 independent contractor role with no guaranteed hours. You'll join our technician network and receive job opportunities based on your location and stated availability. You decide which jobs you want to accept. About Geeks on Site Geeks on Site has been delivering trusted, on-site IT and technical support to homes and businesses nationwide for over 20 years. We're expanding our network of skilled on-call technicians to meet growing demand for in-person support - including computers, networks, printers, and more. About the Role We're hiring field IT technicians who can confidently support a wide range of tech needs for residential and small business customers. This includes troubleshooting PCs and Macs, resolving network issues, and repairing or configuring printers/scanners - including issues like Canon MF printer network setup or G-series ink absorber error codes (e.g., 1700). You'll be dispatched to customer sites, work independently, and complete service calls efficiently and professionally. Key Responsibilities Diagnose and repair hardware/software issues on Windows and mac OS systems Resolve boot errors, OS issues, and login problems Set up or troubleshoot Wi-Fi and wired internet connections Replace or upgrade hardware (HDD, RAM, cooling fans, etc.) Configure or connect printers and scanners (Canon, HP, Brother, etc.) Address common printer error codes (e.g., ink absorber, paper feed, connectivity) Perform general maintenance on multifunction printers (MFPs) Reinstall operating systems using bootable USBs or recovery media Install remote tools or shortcuts as requested Communicate clearly with customers and provide basic post-service support Document service visits and escalate complex issues as needed Requirements 2+ years of field IT support experience, including computer and printer work Familiarity with Canon, HP, and other common printer brands Knowledge of error code troubleshooting (e.g., Canon code 1700, boot issues, driver conflicts) Experience with both Windows (10/11) and mac OS troubleshooting Must have personal tools (bootable USB, screwdriver set, etc.) Reliable vehicle and valid driver's license Smartphone with camera and data for documentation and communication Ability to work independently and maintain a professional demeanor Benefits Compensation $35 per hour for on-site time Flexible scheduling - accept only the jobs that match your route and availability National brand recognition and continuous job offers Dispatch and tech support team available to assist remotely ✅ What to Expect After You Apply 📞 Intro Call - A recruiter will contact you for a quick chat 📝 Onboarding - Complete paperwork and tax forms electronically 🔍 Background Check - Mandatory before activation 📅 Set Your Availability - You enter your availability in our tech portal 📲 Start Receiving Jobs - You'll be dispatched jobs based on proximity & skills Join Our Technician Network If you're a reliable, tech-savvy field technician with hands-on printer experience and a flexible schedule, we'd love to hear from you.

Making a Difference The State of Wisconsin Investment Board (SWIB), founded in 1951, is a premier global investment organization responsible for managing the more than $162 billion of assets of the fully funded Wisconsin Retirement System (WRS), the State Investment Fund and other state funds. Through SWIB's effective and innovative investment management, WRS remains one of the only fully funded US public pensions. The WRS consistently ranks among the 10 largest public pension funds in the U.S. SWIB is recognized by the investment industry for our teamwork and innovation. SWIB pursues sophisticated global investment strategies across the asset and risk allocation spectrum. Providers across the investment ecosystem seek to partner with SWIB. Serving more than 692,000 beneficiaries of the WRS, SWIB is a mission-driven organization focused on providing a strong financial future to those who committed their careers to public service. For public employees and the 1,607 Wisconsin employers who contribute on their behalf, we are a trusted partner. Our team innovates continuously to meet the challenges of an evolving investment landscape while growing and protecting the assets of the WRS. SWIB provides a strong, steady economic pillar for the state of Wisconsin by growing the trust funds under its management, managing risk, and optimizing costs of the long term. We are a mission-driven organization and the participants we serve are our mission. By bringing a disciplined, prudent, and innovative approach to market opportunities, SWIB has been successful in generating required returns and maintaining the trust of the beneficiaries and stakeholders of the funds we oversee.Home To Top TalentOur high-performing staff is key to what makes us a premier investment manager. SWIB is committed to investing in talented professionals to implement our robust, sophisticated investment strategies and to keep the organization at the forefront of the investment industry. We encourage innovation and offer professional development opportunities to help staff sharpen and expand their skills. Approximately 61 percent of SWIB's investment professionals are Chartered Financial Analyst (CFA) charterholders. Job Description: About the Team The Technology Team at SWIB designs, implements, and operates best-in-class systems and platforms that enable a broad range of investment portfolios and strategies. As a trusted advisor to the business, the team is valued for delivering innovative, reliable, and strategic technology solutions that drive SWIB's continued growth. We leverage technology to achieve enterprise goals, align IT initiatives with future direction, and operate in accordance with industry-leading standards. The Business Integration Team plays a key role in aligning people, processes, and platforms-supporting the transformation of SWIB's investment infrastructure. Position Overview The Help Desk Manager oversees all aspects of the IT Help Desk function within a dynamic financial services organization. This role is responsible for leading and developing the help desk team to deliver timely, professional, and technically robust support to end users. The successful candidate will ensure the stability and performance of desktop, laptop, Citrix/AVD, and peripheral environments, while driving the adoption of ITIL-aligned service management best practices. We are seeking a technically proficient and customer-focused leader who can elevate the technical capabilities of the support team. This includes mentoring staff on advanced troubleshooting, endpoint management, automation, and enterprise toolsets. The ideal candidate brings hands-on experience supporting complex enterprise environments-particularly within the financial sector-and is adept at bridging the gap between user needs and technical solutions. Essential activities: Help Desk Operations Lead, coach, and mentor the help desk team to provide high-quality, customer-centric IT support. Oversee daily operations of the help desk, ensuring SLAs are met and service levels are consistently maintained. Track and report key performance metrics, including mean time to respond (MTTR), mean time to resolve (MTTRs), ticket volume trends, and customer satisfaction. Endpoint Management Manage standard desktop and laptop images for deployment, ensuring security, compliance, and optimal performance. Oversee configuration, installation, and maintenance of desktop software and hardware. Ensure patch management and endpoint protection are implemented consistently. Management of tools used in provisioning software such as InTune, SCCM, JAMF, Deep experience with GPOs and overall end device security management. Application Support Support and maintain industry-standard financial applications such as Charles River, Bloomberg, FactSet, and other trading and research tools. Collaborate with application owners and vendors to ensure reliable performance and timely updates. AV and Collaboration Tools Manage and maintain conference room audiovisual (AV) systems, video conferencing platforms, and collaboration tools through third party support vendors. Troubleshoot AV issues and ensure seamless meeting experiences for employees and executives. Service Management & ITIL Framework Implement and manage ITIL-based processes, including incident, request, and problem management. Develop and maintain an IT service catalog, ensuring users have clear visibility into available IT services. Continuously improve help desk processes using ITIL best practices and automation. Customer Experience Foster a culture of responsiveness, empathy, and accountability across the help desk team. Maintain open communication with users and business partners to ensure IT services meet organizational needs. Vendor management / IT Purchasing Manage strategic relationships with software and hardware vendors to ensure optimal service delivery, product support, and alignment with organizational needs. Manage and monitor contracts and their expirations, while allocating infrastructure expenses to the appropriate infrastructure budget. The ideal candidate brings a strategic mindset, hands-on architectural expertise, and a passion for transforming enterprise capabilities. Leadership & Management Skills Proven ability to lead, coach, and develop high-performing teams of IT support professionals and analysts. Strong background in incident management, escalation handling, and customer service excellence. Demonstrated ability to partner with business leaders to align IT support with organizational goals. Experience developing and managing budgets, staffing plans, and vendor relationships. Skilled at change management and fostering a culture of continuous improvement. Excellent communication skills - able to translate technical issues into business terms for non-technical stakeholders. Qualifications include: Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field; advanced degree or industry certifications strongly preferred. 8+ years of progressive experience in enterprise infrastructure and or service desk support environments ideally in investment management or financial services. Experience supporting financial services technology environments, including trading, research, and analytics platforms. Experience managing enterprise-level IT support operations across multiple locations or business units. Strong knowledge of ITIL framework; ITIL Foundation certification preferred. Demonstrated experience with help desk metrics and reporting (e.g., MTTR, first call resolution). Experience managing ticketing and IT service management platforms (e.g.,Jira Service Management). Familiarity with identity and access management (IAM), Active Directory, and multi-factor authentication (MFA) systems. Strong understanding of enterprise IT environments, including Windows, mac OS, mobile device management (MDM), and Microsoft 365 ecosystem. Proficiency in endpoint management tools (e.g., SCCM, Intune, Jamf). Proficient in Windows Desktop and Server operating systems Knowledgeable in networking and WiFi systems Excellent interpersonal and communication skills, with a strong customer service orientation. Ability to manage multiple priorities in a fast-paced, high-stakes environment. Experience supporting platforms running both on-prem and in the cloud. Proven track record of managing and leading high-performing support teams in a 24x6 environment. Excellent problem-solving skills and the ability to think strategically and analytically. SWIB Offers: Competitive total cash compensation, based on AON (formerly McLagan) industry benchmarks Comprehensive benefits package Educational and training opportunities Tuition reimbursement Challenging work in a professional environment Hybrid work environment The position requires U.S. work authorization.Pursuant to our Hybrid Remote Work Policy, all staff have the flexibility to work remotely, but are required to have a weekly presence in our offices, the frequency of which is dependent on their distance from office. Staff are not required to reside locally; however, we offer relocation reimbursement to the Dane County area per our policy.All SWIB employees are subject to SWIB's Ethics Policy and Personal Trade Approvals Policy. These policies include restrictions on outside business activities and employment and have limits on personal trading. You may request copies of these policies from SWIB's talent acquisition team and any questions can be answered by SWIB's compliance team.

Project Description: Provide technical assistance to all customers seeking assistance for hardware, software, application, printing, Network, and Operating System issues.. Job Knowledge, Skills & Abilities Ability to work with diverse customers in a calm, respectful manner to address potentially difficulty situations. Ability to manage and work on multiple priorities or projects. Ability to document standard operating procedural documentation as it pertains for support procedures, and properly assigning unresolved incidents. Ability to effectively multitask and prioritize workload. Effective oral and written communication skills. Top Skills & Years of Experience: Excellent customer service skills At least 2 years of support experience with Windows 10, and Microsoft Office 2019 At least 2 years' experience with Network and Printer troubleshooting Must be proficient is typing skills and be able to multi-task. Nice to have skills: Prior Help Desk experience in a call center environment Previous experience using Incident and Knowledge base systems Desirable to have 2 years support experience with iOS devices Package Details

** Candidate will be required to work 100% on-site in Madison, WI. ** Our direct client has an opening for Desktop Support Specialist # 141660. This position is for 6-12+ months, with option of extension, and will be worked 100% on-site in Madison, WI. If you are interested, please submit the following: YOUR CURRENT RESUME YOUR HOURLY RATE Below is the job description - Resumes due ASAP - Top Skills & Years of Experience: 10 years of Knowledge of computer software, operating systems, hardware and networking is required 10 years of experience Hardware and software troubleshooting skills are required 10 years of experience with Microsoft Active Directory is required. 10 years of experience in providing professional and courteous customer service is required Three or more years relevant work experience with Windows 10/11 is preferred. Two or more years relevant work experience with OSX is preferred. Experience and knowledge of computer security is preferred. Description: Position Summary: This position reports directly to the IIT User Support Services Manager and will be working as part a multi-department user support services team. The Desktop Computer consultant will be responsible for routine, first and second level technical troubleshooting, including determining solutions for more complex issues by leveraging documented procedures and ensuring a high level of customer service to support mission activities of the institution through information technology (IT). Required Skills: Knowledge of computer software, operating systems, hardware and networking is required Experience with Microsoft Active Directory is required. Hardware and software troubleshooting skills are required Able to work in a team as well as independently Experienced in providing professional and courteous customer service is required Additional Skills Excellent verbal and written communication skills is preferred Three or more years relevant work experience with Windows 10/11 is preferred. Two or more years relevant work experience with OSX is preferred. Experience and knowledge of computer security is preferred. Job Responsibilities · Completes installations, configurations, repairs, automations, and modifications of complex technology hardware, software, and associated components independently · Identifies, troubleshoots, resolves, and/or escalates more complex first and second level technical problems for various products and services under general supervision · Receives and responds to inquiries and provides more complex technical information through various communication mediums according to established policies and procedures · Documents inquiries and responses and recommends procedural improvements to unit leadership By replying to this job advertisement, I agree I want to receive additional job advertisements from Focused HR Solutions, including email, phone and mail to the contact information I am submitting. I consent to Focused HR Solutions, its affiliates, third parties and partners processing my personal data for these purposes and as described in the Privacy Policy. I understand that I can withdraw my consent at anytime.

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. You'll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class "A" Technical School - Pensacola, FL (18-26 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training

Job DescriptionTop Skills & Years of Experience : ( 6 months experience ) Customer Service, Basic IT Troubleshooting, Call center experience Other required skills: Previous IT call center experience Must be WI residents or willing to relocate to WI at the candidate's expense prior to start date. This position is 100% ONSITE.

For one of our ongoing multiyear projects we are looking for a Help Desk out of Madison, WI. This position will work both in the Femrite Office and remotely on a rotating basis. The rotation of working remotely is in place temporarily to allow for social distancing while still maintaining an expected in-office staffing level required by our CIJIS Data Center accreditation. Working remotely requires the individual to have a telephone (land line preferred but cell phone is OK), windows 10 computer with a current security/anti-virus program, headset, and a location with no distractions. No equipment will be provided by DET. Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email, and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Help Desk capabilities with approximately 1-2 years of experience in the field or in a related area. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment. Skills & Responsibilities: Customer service management General Competencies Ability to be self-directed Ability to log, organize and prioritize work Ability to perform Help Desk services Experience working in a call center

ESSENTIAL FUNCTIONS Install, configure, maintain, and troubleshoot Windows-based computers and various peripheral devices effectively. Install, maintain, and troubleshoot all business applications effectively. Architect desktop application Architect wireless and network solutions Create printer mappings for clinical systems. Escalate errors to hardware and software manufacturers as necessary. Manage user errors and requests through the IT/Facilities help desk ticketing system. Document daily tasks and create user documentation as needed. Track company assets through inventory database timely and accurately. Understand and demonstrate the main role of IT is to help others do their job better, more efficiently, and more securely. Maintain a high level of customer satisfaction. Maintain confidentiality. EDUCATION High school diploma/GED or equivalent working knowledge preferred. EXPERIENCE 2 - 4 years of experience in the IT/Desktop Support field. Proficient with all Windows operating systems. Must have at least intermediate skills with Microsoft Office Professional Suite. Healthcare IT Experience is preferred. KNOWLEDGE Knowledge of Microsoft Office software. Knowledge of how to operate and troubleshoot computer equipment. Knowledge of Telephony systems programming, documentation, and process creation. Knowledge of asset and time management skills to assist the department. SKILLS Skill in organizing tasks/work orders. Skill in using customer service skills in dealing with frustrated users. Skill in problem-solving. Skill in maintaining a safe operating environment. ABILITIES Ability to troubleshoot common desktop and user problems and develop resolution strategies. Ability to communicate effectively and in user-friendly terms verbally and in writing. Ability to be a team player with effective interpersonal skills. Ability to solve problems and work independently. ENVIRONMENTAL WORKING CONDITIONS Normal office environment. Some travel within the community. Must reside in the Madison, WI, metropolitan area 100% on-site location PHYSICAL/MENTAL DEMANDS Requires sitting and standing associated with a normal office environment. Some bending and stretching are required. Manual dexterity using a calculator and computer keyboard ORGANIZATIONAL REQUIREMENTS HOPCo Mission, Vision, and Values must be read and signed. This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.

Insperity provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology. With more than 90 locations throughout the U.S., Insperity is currently making a difference for thousands of businesses and communities nationwide. Behind our success is the unshakeable belief in the value of our people. We value diversity, inclusivity and a sense of belonging. We celebrate work and life events, and we partner with our clients and communities to make great things happen. We have received recognition numerous times as a top place to work, most recently ranking on Glassdoor's "Best Places to Work in the U.S. 2024" list, and U.S. News & World Report's "Best Companies to Work for 2024" list. In addition, we have been recognized for having one of the country's Top 50 Midsize Early Talent Programs by RippleMatch's 2024 Campus Forward Awards. There is no better time to be a part of Insperity, and our best work is yet to come. Learn more at Insperity.com. Why Insperity? Flexibility: Over 80% of Insperity's jobs have flexibility. We want your time to have balance, whether it's spent with coworkers, clients, family or your community. Career Growth: Insperity provides many ways to grow with the company. We offer continuous learning programs, mentorship opportunities and ongoing training. Well-Being: Our total rewards package includes generous paid time off, top-tier medical, dental and vision benefits, health & wellness support, paid volunteer hours and much more. We take care of our people so that you can do your best work. This position is responsible for delivering product implementation and support activities, ranging from client discussions to training and project documentation for Insperity Workday product as well as Insperity custom designed software. Responsibilities * Consults with customer's key decision makers regarding their current human capital management system configuration and needs. * Completes basic configuration, documents, tests and validates human resources, payroll, compensation, time tracking, absence, talent, recruiting, learning, benefits, security, and reporting workflows and processes. * Optimizes systems to maximize software efficiencies in clients' environment by entering federal, state and local tax rules, time and attendance plan rules, and accrual options. * Leads project planning meetings with client and internal partners to outline project timeline and set expectations. * Designs customized training to educate customers on software functionality. The software applications can include but is not limited to the Insperity Workday product. * Travels to designated client sites for training. * Maintains outstanding customer service standards to ensure excellent customer satisfaction and retention. * Champions customer needs for resolution on all open issues identified during data conversion and onboarding. * Develops relationships within customer organizations to effectively integrate project deliverables and meet customer business goals and metrics as defined in the project plans. * Keeps current on new products, industry trends and customer training needs. * Manages training materials for clients. * Assists in the accomplishment of Insperity goals. * Helps other employees to accomplish Insperity goals. * Performs other duties as may be assigned by department supervisor. * Participates in the Disaster Recovery plan as required. Qualifications * Bachelor's Degree in Management Information Systems or a related field or four years of related experience is required. * Three to five years of experience in systems integration or enterprise-class HRMS product implementation is required. * Certification in Workday is preferred. * Certified Payroll Professional (CPP) is preferred. * Solid interpersonal skills to interface with co-workers and customers. * Excellent written & verbal presentation skills. * Experience in communicating technical and project information in a business context. * Demonstrated track record in delivering quality, on-time business solutions to a diverse customer base. * Ability to multi-task and manage specific tasks to completion with minimal direction. * SQL or FoxPro database experience. * Strong customer relations, time management and organizational skills. * HR/Payroll process knowledge. At Insperity, we celebrate the diversity of our employees and our leadership. Insperity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Under the direction of the Customer Experience Leadership Team, the Customer Service Agent provides comprehensive support for customers using our connected fitness products, software applications, and online store. Agents handle a wide range of inquiries and technical issues across hardware, software, and order management channels, ensuring each customer receives accurate, timely, and professional assistance. This position requires adaptability in a dynamic environment, strong critical thinking abilities, and the capacity to manage multiple systems and communication platforms. Agents will support customers via phone, and email while collaborating cross-functionally with internal teams to ensure successful resolution of customer needs and contribute to continuous improvement initiatives. Responsibilities Customer Support: • Troubleshoot and resolve hardware, software, and connectivity issues, account access, firmware updates, and machine operation concerns. • Manage order-related inquiries such as status updates, shipping issues, returns, service provider visits, cancellations, and warranty or replacement requests. • Accurately document interactions, resolutions, and escalations in the ticketing systems. • Follow established diagnostic protocols, policies, and workflows to ensure consistency and efficiency. • Identify recurring issues and communicate trends or potential product concerns to leads or Tier 2 or leadership. • Meet or exceed departmental KPIs, including response times, resolution rates, quality assurance, and customer satisfaction goals Cross-Functional Collaboration & Internal Support: • Participate in cross-training and skill-building across functional areas to increase departmental flexibility and service coverage. • Collaborate with product development, quality, and logistics teams to ensure continuous feedback on product or process improvements. • Use knowledgebase for all troubleshooting, promotions, known issues, and software updates. Customer Experience & Continuous Improvement: • Demonstrate professionalism and empathy in all customer interactions to build long-term satisfaction and brand loyalty. • Proactively identify opportunities to improve the customer experience and operational workflows. • Support department initiatives related to process refinement, and quality enhancement. • Uphold company values by fostering teamwork, accountability, and integrity across all channels of communication. Requirements Education: • High school diploma or equivalent required. • Advanced degree or certificate preferred Experience: • Minimum 1-2 years of experience in customer service, call center, or technical support environment preferred. • Experience troubleshooting hardware, software, or connected devices strongly preferred. • Experience supporting order management, logistics, or e-commerce processes preferred. • Previous work within the fitness or consumer technology industry is beneficial. Benefits: We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include: • Health & Dental Insurance • Company paid Life Insurance • 401(k) • Time Off benefits • Product discounts • Wellness programs EOE/M/W/Vet/Disability #ZR

Recognized as a Milwaukee Journal Sentinel Top Workplace for 14 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We're committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities. Award-Winning Internship ProgramWe're proud to be named to the RISE Professionals Elite 50 Internships List, a national recognition that honors top internship programs in the insurance industry. This award highlights our commitment to providing meaningful, high-impact experiences through mentorship, education, leadership development, diversity and inclusion efforts, networking opportunities, and more. Our internship program offers students a dynamic opportunity to gain hands-on experience, build valuable relationships, and develop essential skills while contributing to projects that support our mission and values. From day one, interns are empowered to make meaningful contributions and participate in professional development programming designed to prepare them for future success. Job Summary West Bend Insurance is currently seeking students for our 2026 Summer IT Internship Program! As a Data Engineering Intern at West Bend, you will enjoy meaningful experience, one on one mentorship, and the opportunity to work on impactful projects. If you are looking to grow and develop the skills necessary for a future IT role, apply now! Responsibilities & Qualifications Responsibilities * Build and test data pipelines for analytics and reporting * Integrate and validate data from multiple sources * Contribute to coding, debugging, automation, and testing * Assist with requirement analysis and technical specifications * Apply data frameworks, models, and reusable patterns * Maintain documentation for projects and solutions * Collaborate with mentors and team members to solve problems * Solve real business problems as part of an agile delivery team Opportunities * Gain hands-on experience with Snowflake, Databricks, Python, and SQL for data management and analytics * Pair with a mentor to learn and grow your engineering skillset * Work in an exciting, fast-paced office environment embedded on an IT team with access to the best amenities West Bend has to offer * Give back to the community by participating in a community service project Preferred Experience and Skills * Enrollment in a Computer Science, Engineering, or IT-related program * Proficiency in SQL and Python for querying and data wrangling * Familiarity with cloud-based data storage * Developed ETL pipelines in academic projects using Python and SQL * Collaborated on team projects, applying Git for version control and code review * Familiarity with data cleaning and preprocessing techniques * Willingness to learn new technologies quickly * Good analytical thinking skills * Ability to collaborate and communicate with large teams (Business Analysts, Data Engineers, Quality Engineers, etc.) * Good with time management and ability to adapt * Strong critical thinking and problem solving skills * Enjoys working as part of a team Please note - 2026 Summer IT Internship Program participants can work at our West Bend or Madison office locations. EEO West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.

Join our team as an IT Systems Administrator! Gorman & Company is hiring an experienced IT Systems Administrator to join our team at our Oregon Corporate Office! If you enjoy owning systems end-to-end, strengthening security, and being the go-to expert for modern infrastructure, this is your opportunity to make a real impact. What You'll Do Keep our servers, networks, and cloud environments running securely and efficiently Administer and optimize Microsoft 365, including Exchange, Teams, SharePoint, and OneDrive Manage virtualized and cloud-based infrastructure across on-prem and Azure environments Oversee identity management, access controls, and endpoint security Maintain reliable backup, recovery, and patch management systems Support and secure networking across corporate, branch, and remote environments Manage mobile devices, telephony systems, and collaboration tools Partner with internal teams to support business-critical systems and resolve escalated issues What You Bring Five or more years of hands-on systems administration experience Strong expertise in Windows Server, Active Directory, Entra ID, and Microsoft 365 Experience with virtualization and cloud platforms, including Hyper-V and Azure Working knowledge of network infrastructure, security, and firewalls Experience with endpoint management tools such as Intune or ManageEngine Proficiency supporting backup, replication, and security tools Ability to troubleshoot complex technical issues and communicate clearly with non-technical users Experience working within a ticketing or service management system Compensation & Benefits A competitive salary ranging from $80,000-$120,000, based on experience Comprehensive medical, dental, and vision coverage to support you and your family 401(k) with generous company match to help you plan for the future Paid time off and paid holidays so you can truly unplug and recharge Short- and long-term disability coverage for added peace of mind Paid parental leave to support you through life's big moments Lifestyle spending accounts and additional benefits designed to support your overall well-being Ready to put your technical expertise to work in a role where you can truly make an impact? Apply today and take the next step in your IT career with us.